Re: Table Fields
Or doing set field with a colcount. -- Jarl On 12/19/06, Aaron Keller [EMAIL PROTECTED] wrote: ** first refresh the table, and then look to see if $LASTCOUNT$ = 0 -Aaron * Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, December 19, 2006 2:59 PM To: arslist@ARSLIST.ORG Subject: Table Fields Hello Listers! How can you test to see if there is nothing in a Table Field? I tried 'Table Field' = $NULL$, but nothing happens. I want to create workflow if a Table Field is NULL (no rows) Let me know if anyone has the answer! Thanks! Lisa SunCom is the wireless company that's committed to doing things differently. Things we want you to know. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Workflow: Get Entry Operation
Hi, I would - in some cases - like to avoid multiple Set Fields On Display and use the Get Entry Filter Trigger for loading fields instead. My problem is that I am not able to pass any specific qualification information to a Get Entry Filter as Display Only and Global Fields don't seem to hold their values while the Get Entry filter triggers. Does anybody have an idea how a get entry filter can be qualified for a specific transaction without creating or modifying database entries. Thanks for any kind of help and kind regards, Christian Janovic ApproLogic GmbH Waldstraße 92 63128 Dietzenbach Tel: 06074 - 4811814 Mob: 177-4932072 Fax: 06074 - 4811816 E-Mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Searching a form using values from a table field
Hi everyone, 1. I have a form with a field department which takes a value (department) from a SQL query and use it to run a serach. 2. A User wants to see more requests (e.g from another department), so I need to set the department field to one, two or more values representing # departments. 3. I have created a table field with one column which (on open window/dispaly) will hold all the department names read from a different form. What I need now is how to catenate all the entries (department names) in the table (if the user belong to more than one) in one value and set it to the department field and run a serach base on this. Is there a way to do this without using active link guides and active links to walk through the table? Regards frexpopo - Découvrez une nouvelle façon d'obtenir des réponses à toutes vos questions ! Profitez des connaissances, des opinions et des expériences des internautes sur Yahoo! Questions/Réponses. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Fields
Yes, I see. I had Refresh Row Selection set to Retain Selection, fire Workflow. Correctly detected null before refresh. Correctly detected non-null after refresh - for which there were matching requests. Incorrectly detected non-null after refresh for which there were no matching requests (value = 0). Sorry; I'm back with you now. $COLCOUNT$ would likely be the most reliable, but you'd need to make sure you have a fully-populated column, like Request ID. It seems to me that $LASTCOUNT$ could be risky; other workflow could execute a search, disturbing your count from a TF refresh before you test it. Manageable, but you'd need to be extra careful. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED]To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: Re: Table Fields Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 12/19/2006 16:52 Please respond to arslist ** Mike, for that to work you have to make sure that your table field is refreshed and the table field has the right options in its advanced display such as retain selection or select first request etc.. with no selection you would get a null return. When you have retain your selection on refresh, if the selection that was previously chosen has been deleted or removed due to change on that entry, then there will be no selection causing a null return again.. Joe - Original Message From: Mike White [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, December 19, 2006 3:35:45 PM Subject: Re: Table Fields I missed something. What's wrong with 'Table Field' = $NULL$? I'm not sure how you're using it, though. I just added a table field and button to a test form, and a new AL, triggered by the button, with a Run If 'Table Field' = $NULL$. If action displays a message It's null and Else action displays a message It's not null, instead it's value is $Table Field$ I tested both scenarios and it worked fine. I'm running ARS 6.0.1, patch 1497. The value of 'Table Field (the name of your table field) is the current row number. It's null if there are no rows in the table field. It's 0 if there are rows, but none has been selected. It's 0 if a row is selected. You'll want to make sure that you refreshed the table field before testing it, and that no other workflow or user action cleared the table field. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Kemes, Lisa [EMAIL PROTECTED]To: arslist@ARSLIST.ORG RONICS.COM cc: Sent by: Action Subject: Re: Table Fields Request System discussion list(ARSList) arslist@ARSLIST.ORG nbs p; 12/19/2006 15:19 Please respond to arslist n bsp; n bsp;
Re: trend analysis
Thanks to all who responded and tried to help. Special thanks to Karim for contacting me offlist. Happy Holidays All, Bill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Fields
There are several approaches to this concern. A) Do two actions in one active link. Change Field -- refresh table Set Field -- stuff $LASTCOUNT$ into a temp field. Or... B) Do two active links separated by one execution order: AL1 : Execution order 10 Change Field -- refresh table AL2 : Execution order 11 Run IF: Test based on $LASTCOUNT$ OR Set Field -- stuff $LASTCOUNT$ into a temp field. Or... (for the real paranoid) C) Use an Active Link guide to make sure no one accidentally slips in another active link at the second execution order or mucks with the temp field value. (Can be used in combination with either of the above design patterns.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 12/20/06, Mike White [EMAIL PROTECTED] wrote: snip It seems to me that $LASTCOUNT$ could be risky; other workflow could execute a search, disturbing your count from a TF refresh before you test it. Manageable, but you'd need to be extra careful. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Knowledge Base
Lisa, Maybe you meant to click the Search button instead? HTH Bill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow: Get Entry Operation
Christian, I doubt you will love the idea... but... You could opt to create a self join (just based on 'Request ID' = $Request ID$) that has the Get Entry workflow on it. Then when you want to trigger that logic, do the set fields from the self join instead of the underlying data form. ( Just a thought.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 12/20/06, Christian Janovic [EMAIL PROTECTED] wrote: Hi, I would - in some cases - like to avoid multiple Set Fields On Display and use the Get Entry Filter Trigger for loading fields instead. My problem is that I am not able to pass any specific qualification information to a Get Entry Filter as Display Only and Global Fields don't seem to hold their values while the Get Entry filter triggers. Does anybody have an idea how a get entry filter can be qualified for a specific transaction without creating or modifying database entries. Thanks for any kind of help and kind regards, Christian Janovic ApproLogic GmbH Waldstraße 92 63128 Dietzenbach Tel: 06074 - 4811814 Mob: 177-4932072 Fax: 06074 - 4811816 E-Mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Question: Field Permissions
I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy and Altiris Intetgration
All, I recently installed and configured the Altiris Connector for Remedy and am successfully pulling data into remedy from Altiris. I was looking to see if others were doing this so we could collaborate on best practices, advice, share forms and ideas etc. Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 'We the people' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 6 When will it be unsupported?
Does anyone have any idea on when the ITSM 6 apps will be de-supported? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Field Permissions
Have you tried ARPermission? http://ars.davoid.net/ T. Dee [EMAIL PROTECTED] wrote in message news: [EMAIL PROTECTED]... I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow: Get Entry Operation
Carey, thanks for your idea. I would love it but... I think I haven't made my point clear. I would like to pass some information to the Get Entry filter, something like: On get entry please set fields a b from data entry 007 in form C. For that I need to pass the information 007 to the get entry. This is a contextual or temporary information that is typically kept in display only or global fields that we use frequently as qualifier in Filters. The point is that apparently the get entry filters don't hold any display only ord global field values. And neither do they see them in Join-Forms. But maybe I have perhaps misunderstood your proposal? Thanks, Christian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Installing two versions of the WUT on one machine?
Hi all, Because we're going to be running two instances (6.3 and 7) of Remedy in parallel for a while, we want to deploy the two versions and have them operate independently. I know that there are many considerations we need to be aware of, but I want to be sure we cover all of them. BMC's telling me that installing two versions of the client tools on one machine isn't supported, but I'm fairly confident it can be done. First of all, I believe that although you specify the installer to run to a separate and distinct directory, the Registry keys will still only reference one key - is there any way around that? I want to be sure that for one user name, the Home directory is read separately - is this possible? Any advice, suggestions, instructions, etc. are most welcome! Thanks, Rebecca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installing two versions of the WUT on one machine?
Hi List, I plan to use 6.3 7.0.1 on ARS 7.0.1 Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: 20 December 2006 17:22 To: arslist@ARSLIST.ORG Subject: Installing two versions of the WUT on one machine? Hi all, Because we're going to be running two instances (6.3 and 7) of Remedy in parallel for a while, we want to deploy the two versions and have them operate independently. I know that there are many considerations we need to be aware of, but I want to be sure we cover all of them. BMC's telling me that installing two versions of the client tools on one machine isn't supported, but I'm fairly confident it can be done. First of all, I believe that although you specify the installer to run to a separate and distinct directory, the Registry keys will still only reference one key - is there any way around that? I want to be sure that for one user name, the Home directory is read separately - is this possible? Any advice, suggestions, instructions, etc. are most welcome! Thanks, Rebecca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installing two versions of the WUT on one machine?
Hi Rebecca, I'm using the 5.1.2, 6.3 and 7 WUT's all on one machine, each installed in its own home directory. This works great for me. Also, v7 is in fact support as a user tool to use against your 6.3 server (as opposed to a 5.1.2 server) so there is no actual need to install multiple versions. Of course, if you are an admin it might be nice to be able to test problems on both versions of the user tool. Hope this helps, Michiel On 12/20/06, Rebecca Hammond [EMAIL PROTECTED] wrote: Hi all, Because we're going to be running two instances (6.3 and 7) of Remedy in parallel for a while, we want to deploy the two versions and have them operate independently. I know that there are many considerations we need to be aware of, but I want to be sure we cover all of them. BMC's telling me that installing two versions of the client tools on one machine isn't supported, but I'm fairly confident it can be done. First of all, I believe that although you specify the installer to run to a separate and distinct directory, the Registry keys will still only reference one key - is there any way around that? I want to be sure that for one user name, the Home directory is read separately - is this possible? Any advice, suggestions, instructions, etc. are most welcome! Thanks, Rebecca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Time Zone lookup?
So, with the addition of TimeZones in ITSM 7, tied to the City/Person record/etc, I was wondering if anyone had a good place to pull the time zone information from, like a spreadsheet I could then use to import? The websites I found just show it displayed on a screen... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Field Permissions
Just use the Admin Tool. Select Groups in the Left hand object panel. Double click the Group you want to give permissions to, choose the field tab, then select the form. TIP: To change rights from View to Change you can select a field in the right hand list and use the space bar to toggle between View and Change. Use the up and down arrows to move between fields. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, December 20, 2006 8:57 AM To: arslist@ARSLIST.ORG Subject: Question: Field Permissions I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Time Zone lookup?
Here's what we use: http://www.zipcodedownload.com/ It's Zip Code-based, which is close enough for us. Includes preferred and acceptable city names, whether or not the Zip Code observes DST, Longitude/Latitude (geographic center of Zip Code area), and a few other nuggets. I think the one-time was around $40. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Rebecca Hammond [EMAIL PROTECTED]To: arslist@ARSLIST.ORG CAT.COM cc: Sent by: Action Subject: Time Zone lookup? Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 12/20/2006 10:32 Please respond to arslist So, with the addition of TimeZones in ITSM 7, tied to the City/Person record/etc, I was wondering if anyone had a good place to pull the time zone information from, like a spreadsheet I could then use to import? The websites I found just show it displayed on a screen... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installing two versions of the WUT on one machine?
Rebecca, I have manually installed two versions on the same computer. We have not setup to SMS to install 2 different versions for deployment. We are looking at changing our SMS package to deploy the 7.x client before we actually move to the 7.x server so that all our users are up to date before the upgrade. Since the 7.x client is backward compatible, I'm not sure why you would want to deploy 2 different versions at the same time. Is this a recommendation by someone? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: Wednesday, December 20, 2006 10:22 AM To: arslist@ARSLIST.ORG Subject: Installing two versions of the WUT on one machine? Hi all, Because we're going to be running two instances (6.3 and 7) of Remedy in parallel for a while, we want to deploy the two versions and have them operate independently. I know that there are many considerations we need to be aware of, but I want to be sure we cover all of them. BMC's telling me that installing two versions of the client tools on one machine isn't supported, but I'm fairly confident it can be done. First of all, I believe that although you specify the installer to run to a separate and distinct directory, the Registry keys will still only reference one key - is there any way around that? I want to be sure that for one user name, the Home directory is read separately - is this possible? Any advice, suggestions, instructions, etc. are most welcome! Thanks, Rebecca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installing two versions of the WUT on one machine?
We do need to keep it separate, just because we script our applications, and we don't want users to have to worry about changing servers, odd home page behavior, etc. Most specifically, when I launch the 6.3 User Tool, I want to display a distinct server list, and when I launch 7 UT, I want to see a separate server list. Possible? On Wed, 20 Dec 2006 16:32:13 +0100, Michiel Beijen [EMAIL PROTECTED] wrote: Hi Rebecca, I'm using the 5.1.2, 6.3 and 7 WUT's all on one machine, each installed in its own home directory. This works great for me. Also, v7 is in fact support as a user tool to use against your 6.3 server (as opposed to a 5.1.2 server) so there is no actual need to install multiple versions. Of course, if you are an admin it might be nice to be able to test problems on both versions of the user tool. Hope this helps, Michiel On 12/20/06, Rebecca Hammond [EMAIL PROTECTED] wrote: Hi all, Because we're going to be running two instances (6.3 and 7) of Remedy in parallel for a while, we want to deploy the two versions and have them operate independently. I know that there are many considerations we need to be aware of, but I want to be sure we cover all of them. BMC's telling me that installing two versions of the client tools on one machine isn't supported, but I'm fairly confident it can be done. First of all, I believe that although you specify the installer to run to a separate and distinct directory, the Registry keys will still only reference one key - is there any way around that? I want to be sure that for one user name, the Home directory is read separately - is this possible? Any advice, suggestions, instructions, etc. are most welcome! Thanks, Rebecca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Field Permissions
ESP had a permission setter.. not sure if it would work on the later versions of the ARS but it was good until 5.x when I last had to use it.. Your second best option would be double clicking the group name from the list of groups in the Admin tool, and choose the objects that could be permitted to that group, and the kind of access you can give the group to that object.. Hope that helps.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 20, 2006 9:57:03 AM Subject: Question: Field Permissions I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Field Permissions
The last updates to the listed on the http://ars.davoid.net/ web site are in 2004. Would they still work with 6.x or 7.x versions? Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill H Sent: Wednesday, December 20, 2006 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Field Permissions ** Have you tried ARPermission? http://ars.davoid.net/ T. Dee [EMAIL PROTECTED] wrote in message news: [EMAIL PROTECTED]... I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are mailto:arslist@ARSLIST.ORG __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Time Zone lookup?
Interesting, but I guess I should have mentioned that our users are Global, therefore we need something with international data ;-) On Wed, 20 Dec 2006 10:38:02 -0500, Mike White [EMAIL PROTECTED] wrote: Here's what we use: http://www.zipcodedownload.com/ It's Zip Code-based, which is close enough for us. Includes preferred and acceptable city names, whether or not the Zip Code observes DST, Longitude/Latitude (geographic center of Zip Code area), and a few other nuggets. I think the one-time was around $40. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Rebecca Hammond [EMAIL PROTECTED]To: arslist@ARSLIST.ORG CAT.COM cc: Sent by: Action Subject: Time Zone lookup? Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 12/20/2006 10:32 Please respond to arslist So, with the addition of TimeZones in ITSM 7, tied to the City/Person record/etc, I was wondering if anyone had a good place to pull the time zone information from, like a spreadsheet I could then use to import? The websites I found just show it displayed on a screen... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installing two versions of the WUT on one machine?
I have 6.3 and 7 clients installed on XP on seperate directories, and have no problems with it.. Rgds Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Rebecca Hammond [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 20, 2006 10:21:53 AM Subject: Installing two versions of the WUT on one machine? Hi all, Because we're going to be running two instances (6.3 and 7) of Remedy in parallel for a while, we want to deploy the two versions and have them operate independently. I know that there are many considerations we need to be aware of, but I want to be sure we cover all of them. BMC's telling me that installing two versions of the client tools on one machine isn't supported, but I'm fairly confident it can be done. First of all, I believe that although you specify the installer to run to a separate and distinct directory, the Registry keys will still only reference one key - is there any way around that? I want to be sure that for one user name, the Home directory is read separately - is this possible? Any advice, suggestions, instructions, etc. are most welcome! Thanks, Rebecca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
var demo
Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Field Permissions
T, Use the Group object in the Admin tool. Or if you get really brave then you could do this with direct SQL against the ARS meta tables. (Then signal the ARS server to re-read it's in memory cache.) However, I would prefer to opt for writing a bit of API before I did that. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 12/20/06, T. Dee [EMAIL PROTECTED] wrote: I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
What is Definitive Software Library (DSL)?
Hi everyone, I am planning on upgrading the Asset Management module to V7, and want to know if I should install the DSL. What is it? I tried to find the info on the BMC Remedy website, but my web-browsing skills must be lacking. Can anyone out there help me? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DSO Stages 1 through 8
Stage Descriptions The following is a high level description of each stage and what occurs within DSO. STAGE #0 Go to the pending schema and get a list of the items (control records) that DSO needs to transfer. Detailed description – Retrieve a list of pending transfers. This is done by retrieving a list of all the entries that exist in the Distributed Pending form. DSO gets a list of the Request Id's of all the pending records (control records). DSO does not retrieve the details of the pending definition nor the details of the data record to transfer, it simply gets the list of things that are pending. STAGE #1 Get the details of the pending item. Detailed description – DSO retrieves the details of the pending item (control record) identified by the specified id in the Distributed Pending form. If there is no item (control record) found, an error is returned. STAGE #2 Get the definition of the source form. Detailed description – Get the details of the source form and it's structure. This information is important to perform an efficient and accurate mapping. The definitions are cached locally. If the definition has changed it will be reloaded into the cache. STAGE #3 Get the details of the data record to transfer. Detailed description – Retrieve the details of the entry (data record) that was identified as the entry to be mapped and transferred to the target machine. If the type of the mapping is a move master, remote update, or delete, the entry is checked for existence. If the entry (data record) does not exist an error is returned. Otherwise, the existence is confirmed and the full details of the entry are retrieved. STAGE #4 Get the mapping information. Detailed description – Retrieve the mapping details which are used to map fields between the source and the target forms. The mapping definition is cached. The DSO will make sure that a mapping definition exists and is the most current in the cache. If the mapping information is not current or does not exist in the cache, the DSO will retrieve the mapping definition and load it into the cache. STAGE #5 Perform some checks to make sure that this DSO transfer should continue to the next stage (stage #6). Detailed description – Make certain that this DSO transfer is ready to go to the next stage (stage #6). Check times and definitions. Check to see if this DSO operation should be done immediately or timed. If the operation is timed, has the time arrived or not? STAGE #6 Get the definition of the target form. Detailed description – Get the details of the target form and it's structure. This information is important to perform an efficient and accurate mapping. The definitions are cached locally. If the definition has changed it will be reloaded into the cache. STAGE #7 Perform the mapping and transfer the entry (data record) from the source server to the target server. Detailed description – The mapping of the fields between the source and the target forms will be performed and the entry (data record) will be transferred from the source machine to the target machine. In the case of Copy+Delete DSO transfers, the entry (data record) will be deleted from the source machine at this stage. STAGE #8 Tag the DSO operation as being completely done. Detailed description – Tag the DSO operation as being completely successful. The tagging will be done immediately after successfully completing the mapping stage (stage #7). Delete the pending item (control record) from the pending schema. -- -Ibrahim Akar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Field Permissions
I haven't used it in a while, but I've used it successfully with 6.x. I haven't tried it with 7.x. As Remedy improves from version to version, I find I need these type utilities less and less. I give kudos to developer of the utilities on that site (I don't know his name, though Stefan N. comes to mind). I used the ARActionView and ARPermission tools extensively in the 5.12 days. I still occassionally use the ARPermission, the ARAction tool I no longer use. Bill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 When will it be unsupported?
They still have 5.6 available for download, so they'll probably support v6 Apps through 2 more major versions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, December 20, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: ITSM 6 When will it be unsupported? Does anyone have any idea on when the ITSM 6 apps will be de-supported? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What is Definitive Software Library (DSL)?
This is an ITIL driven concept. BMC will be providing this information as a bi-monthly download to update your files. The concept is to use this as a standard to get the name for any software you are using both commercially available such as word or is it MS word or is it Microsoft Word, or that you have created and distributed within your organization. ITIL also has the the DHS for hardware. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 11:27 AM Subject: What is Definitive Software Library (DSL)? Hi everyone, I am planning on upgrading the Asset Management module to V7, and want to know if I should install the DSL. What is it? I tried to find the info on the BMC Remedy website, but my web-browsing skills must be lacking. Can anyone out there help me? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What is Definitive Software Library (DSL)?
Thank you, Roger! Dwayne Original message Date: Wed, 20 Dec 2006 11:50:59 -0500 From: Roger Justice [EMAIL PROTECTED] Subject: Re: What is Definitive Software Library (DSL)? To: arslist@ARSLIST.ORG ** This is an ITIL driven concept. BMC will be providing this information as a bi-monthly download to update your files. The concept is to use this as a standard to get the name for any software you are using both commercially available such as word or is it MS word or is it Microsoft Word, or that you have created and distributed within your organization. ITIL also has the the DHS for hardware. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 11:27 AM Subject: What is Definitive Software Library (DSL)? Hi everyone, I am planning on upgrading the Asset Management module to V7, and want to know if I should install the DSL. What is it? I tried to find the info on the BMC Remedy website, but my web-browsing skills must be lacking. Can anyone out there help me? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 When will it be unsupported?
Official support policy can be found at: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759 6,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, December 20, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 6 When will it be unsupported? They still have 5.6 available for download, so they'll probably support v6 Apps through 2 more major versions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, December 20, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: ITSM 6 When will it be unsupported? Does anyone have any idea on when the ITSM 6 apps will be de-supported? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Knowledge Base
That's what it was. I was clicking on Return and not search. Duh. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Broderick Sent: Wednesday, December 20, 2006 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Base Lisa, Maybe you meant to click the Search button instead? HTH Bill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Searching a form using values from a table field
AL#1 Set z_QueryField to NULL Call Guide and ensure you check the Table Loop and select the table to use. Refresh other table field AL#2 IF z_QueryField = $NULL$ z_QueryField = (qualification = 'col_Department') Else z_QueryField += OR (qualification = 'col_Department') should work like a champ Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo Sent: Wednesday, December 20, 2006 5:46 AM To: arslist@ARSLIST.ORG Subject: Searching a form using values from a table field ** Hi everyone, 1. I have a form with a field department which takes a value (department) from a SQL query and use it to run a serach. 2. A User wants to see more requests (e.g from another department), so I need to set the department field to one, two or more values representing # departments. 3. I have created a table field with one column which (on open window/dispaly) will hold all the department names read from a different form. What I need now is how to catenate all the entries (department names) in the table (if the user belong to more than one) in one value and set it to the department field and run a serach base on this. Is there a way to do this without using active link guides and active links to walk through the table? Regards frexpopo Découvrez une nouvelle façon d'obtenir des réponses à toutes vos questions ! Profitez des connaissances, des opinions et des expériences des internautes sur Yahoo! Questions/Réponses http://fr.rd.yahoo.com/evt=42054/*http:/fr.answers.yahoo.com . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: var demo
For ARServer, you still get the DEMO licenses and 5000 records per table :-) However you cannot install the ITSM 7 applications without application licenses :-( So no free demo on the Application Suite :-( We requested (and were provided) demo licenses for our 7X Sandbox from our sales rep. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, December 20, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: var demo Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What is Definitive Software Library (DSL)?
The DSL also stores the location of IT approved software. This location may be digital (e.g. a BMC Configuration Management Transmitter URL) or physical (e.g. Bob's desk drawer). The Administrator's Guide for DSL can be found at: http://documents.bmc.com/supportu/documents/15/62/61562/61562.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, December 20, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: What is Definitive Software Library (DSL)? Thank you, Roger! Dwayne Original message Date: Wed, 20 Dec 2006 11:50:59 -0500 From: Roger Justice [EMAIL PROTECTED] Subject: Re: What is Definitive Software Library (DSL)? To: arslist@ARSLIST.ORG ** This is an ITIL driven concept. BMC will be providing this information as a bi-monthly download to update your files. The concept is to use this as a standard to get the name for any software you are using both commercially available such as word or is it MS word or is it Microsoft Word, or that you have created and distributed within your organization. ITIL also has the the DHS for hardware. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 11:27 AM Subject: What is Definitive Software Library (DSL)? Hi everyone, I am planning on upgrading the Asset Management module to V7, and want to know if I should install the DSL. What is it? I tried to find the info on the BMC Remedy website, but my web-browsing skills must be lacking. Can anyone out there help me? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: var demo
Sounds like then we have to have the itsm licenses updated periodically. :o( Has anybody had a great deal of success using the fight deck for demo's? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, December 20, 2006 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: var demo For ARServer, you still get the DEMO licenses and 5000 records per table :-) However you cannot install the ITSM 7 applications without application licenses :-( So no free demo on the Application Suite :-( We requested (and were provided) demo licenses for our 7X Sandbox from our sales rep. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, December 20, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: var demo Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: var demo
You can also get the Flight Deck that runs in VMWare for evaluation however since this is run through sales you need to contact your sales rep in either case. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 12:06 PM Subject: Re: var demo ** For ARServer, you still get the DEMO licenses and 5000 records per table J However you cannot install the ITSM 7 applications without application licenses L So no free demo on the Application Suite L We requested (and were provided) demo licenses for our 7X Sandbox from our sales rep. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, December 20, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: var demo Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: var demo
Our Sales team has 4GB of ram and stick with the script. All of the new configurations make it difficult to do an ad hoc demo. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 12:18 PM Subject: Re: var demo ** Sounds like then we have to have the itsm licenses updated periodically. :o( Has anybody had a great deal of success using the fight deck for demo’s? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, December 20, 2006 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: var demo For ARServer, you still get the DEMO licenses and 5000 records per table J However you cannot install the ITSM 7 applications without application licenses L So no free demo on the Application Suite L We requested (and were provided) demo licenses for our 7X Sandbox from our sales rep. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, December 20, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: var demo Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: var demo
I've used the flight deck and have been very under whelmed by the performance. Even had some negative feedback from customers. Too slow, resolution isn't right. doesn't seem to be the best way to display the suite to potential clients. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, December 20, 2006 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: var demo You can also get the Flight Deck that runs in VMWare for evaluation however since this is run through sales you need to contact your sales rep in either case. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 12:06 PM Subject: Re: var demo ** For ARServer, you still get the DEMO licenses and 5000 records per table :-) However you cannot install the ITSM 7 applications without application licenses :-( So no free demo on the Application Suite :-( We requested (and were provided) demo licenses for our 7X Sandbox from our sales rep. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, December 20, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: var demo Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ size=2 width=100% align=center http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=ht tp%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: var demo
The Flightdeck demo (v7) is very cool, as long as you have the hardware to run it on. I have gone for the minimum spec of 2Gb RAM and it is nearly acceptable (I would def. recommend 4Gb). It means that I do not need to worry about installing and configuring all the BMC Remedy modules and I have a demo system up and running in no time at all. It also included a large amount of documentation and scripts which helps you with you demo prep. Oh, you also need to purchase an MSDN key for Windows 2003 which is the Flightdeck O/S. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Roger Justice [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 20/12/2006 17:21 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: var demo ** Our Sales team has 4GB of ram and stick with the script. All of the new configurations make it difficult to do an ad hoc demo. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 12:18 PM Subject: Re: var demo ** Sounds like then we have to have the itsm licenses updated periodically. :o( Has anybody had a great deal of success using the fight deck for demo?s? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, December 20, 2006 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: var demo For ARServer, you still get the DEMO licenses and 5000 records per table J However you cannot install the ITSM 7 applications without application licenses L So no free demo on the Application Suite L We requested (and were provided) demo licenses for our 7X Sandbox from our sales rep. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, December 20, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: var demo Has the Var Demo license gone the way of the Dodo bird in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What is Definitive Software Library (DSL)?
Thank you, David! Dwayne Original message Date: Wed, 20 Dec 2006 09:08:29 -0800 From: Easter, David [EMAIL PROTECTED] Subject: Re: What is Definitive Software Library (DSL)? To: arslist@ARSLIST.ORG The DSL also stores the location of IT approved software. This location may be digital (e.g. a BMC Configuration Management Transmitter URL) or physical (e.g. Bob's desk drawer). The Administrator's Guide for DSL can be found at: http://documents.bmc.com/supportu/documents/15/62/61562/61562.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, December 20, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: What is Definitive Software Library (DSL)? Thank you, Roger! Dwayne Original message Date: Wed, 20 Dec 2006 11:50:59 -0500 From: Roger Justice [EMAIL PROTECTED] Subject: Re: What is Definitive Software Library (DSL)? To: arslist@ARSLIST.ORG ** This is an ITIL driven concept. BMC will be providing this information as a bi-monthly download to update your files. The concept is to use this as a standard to get the name for any software you are using both commercially available such as word or is it MS word or is it Microsoft Word, or that you have created and distributed within your organization. ITIL also has the the DHS for hardware. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 11:27 AM Subject: What is Definitive Software Library (DSL)? Hi everyone, I am planning on upgrading the Asset Management module to V7, and want to know if I should install the DSL. What is it? I tried to find the info on the BMC Remedy website, but my web-browsing skills must be lacking. Can anyone out there help me? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CA to Remedy comparison?
Anybody done a comparison of features/cost from Remedy to CA?? If so, could you share it with me? Thanks Jack Covert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Different result from Set Field If and User Tool Query
Good Afternoon Listers, I have an issue that I've never come across before. I am using the following Set Field If Qualification in a Filter: ((( 'Task Status' != Completed) AND ( 'Task Status' != Cancelled) AND ( 'Task Status' != Not Required)) OR ( $zTmp_ForceNewTaskCreation$ = Yes)) AND ( 'Project Number' = $Project Number$) AND ( 'InFlow' = Yes) However, it is returning a LASTCOUNT of 10 when triggered in the Filter, which is not the result we were expecting. We were expecting 1 returned result. So to test it, we put this in the User Tool Advanced Search and got the expected 1 returned record. Why would the results differ? Has anyone ever seen this before? Regards, Marco Rasile Manager - Applications Development (IP Garage) Bell Canada 220 Simcoe Street Toronto, ON, M5T 1T4 Home Office: 905-826-5082 Office: 416-353-1902 Fax: 416-260-9839 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Is there a way to see when did a user logged in the last time?
Is there a SQL table with ITSP 4.0 that has a record of when a user has logged to a Remedy server? Any insight would be appreciated. Thank you. Michel Giguere Montreal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 When will it be unsupported?
When ITSM 8 will come out. No date available according to support. T ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Different result from Set Field If and User Tool Query
Hi Marco, I experienced a similar thing under version 6.3 (multiple patch levels). Under an Active Link, LASTCOUNT always returned the result I'd expect, but under a Filter sometimes I would get the number I'd expected, while other times I'd get a seemingly random number. The odd thing was that I could execute the same Filter on the same search several times in a row, and it would alternate between the correct number and an incorrect one. After digging in the server logs, it turned out that when LASTCOUNT was expanded from a Filter, the number expanded was whatever the count was from the last search performed from any Filter on the server. If the last search happened to be performed by the Filter that I was testing, I'd get the correct result. If the last search happened to be a search performed from an unrelated Filter, I'd get an incorrect result. A workaround I ended up using was to do a set fields, where the value being set was obtained from SQL similar to the following: SELECT COUNT(Case_ID_) FROM HPD_HelpDesk WHERE Status=2 Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Marco Rasile Sent: Wednesday, December 20, 2006 2:12 PM To: arslist@ARSLIST.ORG Subject: Different result from Set Field If and User Tool Query ** Good Afternoon Listers, I have an issue that I've never come across before. I am using the following Set Field If Qualification in a Filter: ((( 'Task Status' != Completed) AND ( 'Task Status' != Cancelled) AND ( 'Task Status' != Not Required)) OR ( $zTmp_ForceNewTaskCreation$ = Yes)) AND ( 'Project Number' = $Project Number$) AND ( 'InFlow' = Yes) However, it is returning a LASTCOUNT of 10 when triggered in the Filter, which is not the result we were expecting. We were expecting 1 returned result. So to test it, we put this in the User Tool Advanced Search and got the expected 1 returned record. Why would the results differ? Has anyone ever seen this before? Regards, Marco Rasile Manager - Applications Development (IP Garage) Bell Canada 220 Simcoe Street Toronto, ON, M5T 1T4 Home Office: 905-826-5082 Office: 416-353-1902 Fax: 416-260-9839 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARDBC Plug-In for MS Access
Anyone have information on an available ARDBC Plug-in for Remedy (View Form) ? Thanks, Doug Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARDBC Plug-In for MS Access
Hi, Doug!
You mean a vendor form? Didn't James Croom write a generic ARDBC plug-in for
ODBC?
If you're on MS SQL Server, you can probably create a database link via the
OLE-DB interface. Then you can use a simple view form and query against the
Access table.
Tim Widowfield
http://www.widowfield.com
- Original Message
From: Tanner, Doug [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 20, 2006 2:48:32 PM
Subject: [ARSLIST] ARDBC Plug-In for MS Access
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Anyone have information on an available ARDBC Plug-in for
Remedy (View Form) ?
Thanks, Doug
Doug Tanner
Senior Developer
Remedy Skilled Professional (RSP)
(704) 328-3178
[EMAIL PROTECTED]
DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient
of this e-mail and have received it in error, please immediately notify the
sender by return email and then delete it from your mailbox. This message may
be protected by the attorney-client privilege and/or work product doctrine.
Accessing, copying, disseminating or re-using any of the information contained
in this e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for the
presence of viruses, as the sender accepts no liability for any damage caused
by any virus transmitted by this email. Thank you.
__20060125___This posting was submitted with HTML in it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: ARDBC Plug-In for MS Access
Right you are Tim, Vendor Form. I will check out Mr. Croom's products. I do remember that there was a public available one for Excel, thought there might be one for access as well. Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Wednesday, December 20, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC Plug-In for MS Access Hi, Doug! You mean a vendor form? Didn't James Croom write a generic ARDBC plug-in for ODBC? If you're on MS SQL Server, you can probably create a database link via the OLE-DB interface. Then you can use a simple view form and query against the Access table. Tim Widowfield http://www.widowfield.com - Original Message From: Tanner, Doug [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 20, 2006 2:48:32 PM Subject: [ARSLIST] ARDBC Plug-In for MS Access ** Anyone have information on an available ARDBC Plug-in for Remedy (View Form) ? Thanks, Doug Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 When will it be unsupported?
David I have looked at that document, but I was wondering more of a time frame. 3 years, 1 year. According to that document it would appear ITSM 5.6 is like 6 months from being de supported, and so that would give ITSM 6 maybe a 2 years. If I am off base, please let me know. Thanks Kyle Easter, David wrote: Official support policy can be found at: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759 6,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, December 20, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 6 When will it be unsupported? They still have 5.6 available for download, so they'll probably support v6 Apps through 2 more major versions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, December 20, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: ITSM 6 When will it be unsupported? Does anyone have any idea on when the ITSM 6 apps will be de-supported? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 When will it be unsupported?
No official forward looking statements around when the release of an ITSM version that would make ITSM 6.x applications a C-3 release have been made by BMC. However you can probably make some assumptions based on previous patterns and make an educated guess, as you have done. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, December 20, 2006 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 6 When will it be unsupported? David I have looked at that document, but I was wondering more of a time frame. 3 years, 1 year. According to that document it would appear ITSM 5.6 is like 6 months from being de supported, and so that would give ITSM 6 maybe a 2 years. If I am off base, please let me know. Thanks Kyle Easter, David wrote: Official support policy can be found at: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_40737 59 6,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, December 20, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 6 When will it be unsupported? They still have 5.6 available for download, so they'll probably support v6 Apps through 2 more major versions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, December 20, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: ITSM 6 When will it be unsupported? Does anyone have any idea on when the ITSM 6 apps will be de-supported? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Migrator
This is a pretty open question meant to illicit opinions/experiences on the Remedy Migrator 7.0.1 client. I've been having LOTS of issues with the whole 7.x Migrator package. It seems to be related to the type of machine that I am using. BMC have been working on it for some time. In general, are you satisfied with Migrator 7.x? Have you had problems with it? What kind? Did you report them to Support? Any information you can provide would be most helpful! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a way to see when did a user logged in the last time?
None to the best of my knowledge, but if the time that the user has logged on is all you are looking for, you could have workflow on logon that can be triggered to store this information in a database table. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Michel Giguere [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 20, 2006 2:16:42 PM Subject: Is there a way to see when did a user logged in the last time? Is there a SQL table with ITSP 4.0 that has a record of when a user has logged to a Remedy server? Any insight would be appreciated. Thank you. Michel Giguere Montreal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrator
I was very happy with the 5.x version of Migrator. After many problems and 3 failed implementations using the 6.x version I stopped using it and haven't touched it since. Anthony O. Burkholder EDS - Navy Marine Corps Intranet (NMCI) Team Lead, Remedy Engineering From: Action Request System discussion list(ARSList) on behalf of Warren Baltimore Sent: Wed 12/20/2006 3:44 PM To: arslist@ARSLIST.ORG Subject: Migrator This is a pretty open question meant to illicit opinions/experiences on the Remedy Migrator 7.0.1 client. I've been having LOTS of issues with the whole 7.x Migrator package. It seems to be related to the type of machine that I am using. BMC have been working on it for some time. In general, are you satisfied with Migrator 7.x? Have you had problems with it? What kind? Did you report them to Support? Any information you can provide would be most helpful! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrator
The best answer I can give you is the guidance given during the Installation Configuration class. If at all do a clean install and then migrate/move the workflow you need. The data in most instances is so different an export/import is the best way to transfer what you need. Some of the newer emails I have seen from Professional Services state this much better than I can. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 3:44 PM Subject: Migrator This is a pretty open question meant to illicit opinions/experiences on the Remedy Migrator 7.0.1 client. I've been having LOTS of issues with the whole 7.x Migrator package. It seems to be related to the type of machine that I am using. BMC have been working on it for some time. In general, are you satisfied with Migrator 7.x? Have you had problems with it? What kind? Did you report them to Support? Any information you can provide would be most helpful! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Regarding ARS Java API
Hi All, How can I retrieve Data From a Diary Field using the Java API?? I tried retrieving data Using the Diary Class but it does not help. Any tips will be of great help. Thank you, Sriram. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrator
I'm happy with it, but I'm very controlled in how I use it: - disable migration of all autodependant objects - only migrate fields/views I use a def for all the workflow objects, and most of the time for views. The only tangible benefit I see from the product, since the ability to export/import form defs w/o losing data, is to control the leakage of new fields between my dev, test, and prod environments. I can accomplish all of this without migrator though, simply by copying/pasting the fields between forms/servers, then importing a view def, but I keep very detailed notes on my changes. Actually, I've learned to live without migrator for the most part due to past experiences (corrupted filters if they contain notifications, etc.). What is the nature of your platform dependant issue? Axton Grams On 12/20/06, Roger Justice [EMAIL PROTECTED] wrote: ** The best answer I can give you is the guidance given during the Installation Configuration class. If at all do a clean install and then migrate/move the workflow you need. The data in most instances is so different an export/import is the best way to transfer what you need. Some of the newer emails I have seen from Professional Services state this much better than I can. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 3:44 PM Subject: Migrator This is a pretty open question meant to illicit opinions/experiences on the Remedy Migrator 7.0.1 client. I've been having LOTS of issues with the whole 7.x Migrator package. It seems to be related to the type of machine that I am using. BMC have been working on it for some time. In general, are you satisfied with Migrator 7.x? Have you had problems with it? What kind? Did you report them to Support? Any information you can provide would be most helpful! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- *Check out the new AOL*http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrator
Conceptionally, migrator is a great idea. My experiences have taught me to be cautious with it, much like Axton, I use it selectively and make sure I have the information in alternate formats as well. As I use it to build my dev/new prod environment, I'll post anything noteworthy. Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/20/2006 04:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Migrator ** I'm happy with it, but I'm very controlled in how I use it: - disable migration of all autodependant objects - only migrate fields/views I use a def for all the workflow objects, and most of the time for views. The only tangible benefit I see from the product, since the ability to export/import form defs w/o losing data, is to control the leakage of new fields between my dev, test, and prod environments. I can accomplish all of this without migrator though, simply by copying/pasting the fields between forms/servers, then importing a view def, but I keep very detailed notes on my changes. Actually, I've learned to live without migrator for the most part due to past experiences (corrupted filters if they contain notifications, etc.). What is the nature of your platform dependant issue? Axton Grams On 12/20/06, Roger Justice [EMAIL PROTECTED] wrote: ** The best answer I can give you is the guidance given during the Installation Configuration class. If at all do a clean install and then migrate/move the workflow you need. The data in most instances is so different an export/import is the best way to transfer what you need. Some of the newer emails I have seen from Professional Services state this much better than I can. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 3:44 PM Subject: Migrator This is a pretty open question meant to illicit opinions/experiences on the Remedy Migrator 7.0.1 client. I've been having LOTS of issues with the whole 7.x Migrator package. It seems to be related to the type of machine that I am using. BMC have been working on it for some time. In general, are you satisfied with Migrator 7.x? Have you had problems with it? What kind? Did you report them to Support? Any information you can provide would be most helpful! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL . Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrator
Our workstations are HP d325's running on AMD Athalon xp processors. We're not sure if it's platform or the image that is used on the platform, but whenever we try to run migrator, it crashes almost immediately! It does work flawlessly on our IBM (Lenovo) laptops however. I've used Migrator for a very long time. And while I have always been generally happy with it, I have also always been rather leery with it. Too many bugs! Warren On 12/20/06, Axton [EMAIL PROTECTED] wrote: ** I'm happy with it, but I'm very controlled in how I use it: - disable migration of all autodependant objects - only migrate fields/views I use a def for all the workflow objects, and most of the time for views. The only tangible benefit I see from the product, since the ability to export/import form defs w/o losing data, is to control the leakage of new fields between my dev, test, and prod environments. I can accomplish all of this without migrator though, simply by copying/pasting the fields between forms/servers, then importing a view def, but I keep very detailed notes on my changes. Actually, I've learned to live without migrator for the most part due to past experiences (corrupted filters if they contain notifications, etc.). What is the nature of your platform dependant issue? Axton Grams On 12/20/06, Roger Justice [EMAIL PROTECTED] wrote: ** The best answer I can give you is the guidance given during the Installation Configuration class. If at all do a clean install and then migrate/move the workflow you need. The data in most instances is so different an export/import is the best way to transfer what you need. Some of the newer emails I have seen from Professional Services state this much better than I can. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 3:44 PM Subject: Migrator This is a pretty open question meant to illicit opinions/experiences on the Remedy Migrator 7.0.1 client. I've been having LOTS of issues with the whole 7.x Migrator package. It seems to be related to the type of machine that I am using. BMC have been working on it for some time. In general, are you satisfied with Migrator 7.x? Have you had problems with it? What kind? Did you report them to Support? Any information you can provide would be most helpful! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL . Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Oracle SQL SELECT statement to find field LABEL
Someone on the list posted the following query a while back and I found it really useful. Can't remember the lister's name (kudo). You might have to tweak it a little bit for your own use... Make sure to replace the schemaid in the query select vuiname, fieldName, SUBSTR(SUBSTR(SUBSTR(propshort,INSTR(propshort, '\20\4\')+6), INSTR(SUBSTR(propshort,INSTR(propshort, '\20\4\')+6),'\')+1),0, SUBSTR(SUBSTR(propshort,INSTR(propshort, '\20\4\')+6),0, INSTR(SUBSTR(propshort,INSTR(propshort, '\20\4\')+6),'\')-1)) FIELDLABEL, a.fieldid, decode(datatype,2,'Integer',3,'RealNum',4,'Char', 5,'Diary',6,'RadioBtn',7,'Date/Time',10,'Decimal', 11,'Attachment',12,'Currency',13,'Date',14,'Time',31,'Trim',33,'Table',3 4,'Column',35,'Page', 36,'Page Holder',37,'AttachPool',42,'View',43,'Flashboards') from field a, field_dispprop b, vui c where a.schemaId = 255 and a.schemaid = b.schemaid and b.schemaid = c.schemaid and a.fieldid=b.fieldid and c.vuiid = b.vuiid and datatype != 32 and proplong is null UNION select vuiname, fieldName, SUBSTR(SUBSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\20\4\')+6),INSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\20\4\')+6),'\')+1),0, SUBSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\20\4\')+6),0, INSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\20\4\')+6),'\')-1)) FIELDLABEL, a.fieldid, decode(datatype,2,'Integer',3,'RealNum',4,'Char', 5,'Diary', 6,'RadioBtn',7,'Date/Time',10,'Decimal',11,'Attachment',12,'Currency',13 ,'Date',14,'Time', 31,'Trim',33,'Table',34,'Column',35,'Page',36,'Page Holder',37,'AttachPool',42,'View', 43,'Flashboards') from field a, field_dispprop b, vui c where a.schemaId = 255 and a.schemaid = b.schemaid and b.schemaid = c.schemaid and a.fieldid=b.fieldid and c.vuiid = b.vuiid and datatype != 32 and propshort is null UNION select vuiname, fieldName,SUBSTR(SUBSTR(SUBSTR(propshort,INSTR(propshort, '\110\4\')+7), INSTR(SUBSTR(propshort,INSTR(propshort, '\110\4\')+7),'\')+1),0, SUBSTR(SUBSTR(propshort,INSTR(propshort, '\110\4\')+7),0, INSTR(SUBSTR(propshort,INSTR(propshort, '\110\4\')+7),'\')-1)) Field Label, a.fieldid, 'Button' from field a, field_dispprop b, vui c where a.schemaId = 255 and a.schemaid = b.schemaid and b.schemaid = c.schemaid and a.fieldid=b.fieldid and c.vuiid = b.vuiid and datatype=32 and proplong is null UNION select vuiname, fieldName, SUBSTR(SUBSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\110\4\')+7), INSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\110\4\')+7),'\')+1),0, SUBSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\110\4\')+7),0, INSTR(SUBSTR(dbms_lob.substr(proplong,4000,1), INSTR(dbms_lob.substr(proplong,4000,1), '\110\4\')+7),'\')-1)) Field Label, a.fieldid, 'Button' from field a, field_dispprop b, vui c where a.schemaId = 255 and a.schemaid = b.schemaid and b.schemaid = c.schemaid and a.fieldid=b.fieldid and c.vuiid = b.vuiid and datatype=32 and propshort is null order by 1 Hope it help. Jason Lin Programmer Analyst UCSF - OAAIS - Remedy 1855 Folsom Street San Francisco, CA 94143 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kirk Sent: Wednesday, December 20, 2006 5:35 AM To: arslist@ARSLIST.ORG Subject: Oracle SQL SELECT statement to find field LABEL Hello ARLIST, I'm customizing the AR Message Catalog schema to allow select users to update the Help details for schema fields. I'm at the stage where I've added a SQL statement to present the user with the english db field name and a char field to update the help text. However since sometimes the db field name is not the same as the field LABEL that the user would normally see I need to find that in the db tables. I've looked through the AR DatabaseRefGuide doc but can't determine the proper table/column where this info is stored. Does anyone know what the SELECT statement would be or what db table this would reside in? Thx in advance, Kirk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
url
Hello all Do you know the syntax to view a ticket on web? thanks a lot ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: url
Try http://servername/arsys/servlet/ViewFormServlet?form=formnameserver=servernamequal=%fieldid%27%3D%EntryID%22 Joe - Original Message From: Guillermina Valdez [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 20, 2006 8:51:08 PM Subject: url Hello all Do you know the syntax to view a ticket on web? thanks a lot __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Java Search Record API
Mikhail,
I'm sorry I didn't notice your message earlier.
I have crashed the JVM from time to time when I have accidentally passed a null
object as part of a method argument. The people who wrote the Java API weren't
the most careful programmers, so in some cases where you'd expect a
NullPointerException to be thrown, you instead get a crashed JVM. The null
gets passed all the way to the JNI layer where mayhem ensues.
I've found that I have to be very careful to test every object before I use it.
A simple try/catch block won't cut it. Sadly, the only way I've found to be
safe is to literally check for null with an if statement, and then proceed only
when I know it's OK.
I'm not saying that's your problem, but it's a species of bug that's bitten me
more than once.
Tim Widowfield
http://www.widowfield.com
- Original Message
From: Mikhail Serate [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, December 8, 2006 11:55:07 AM
Subject: [ARSLIST] Java Search Record API
Java Search Record API**
Hello List,
I've got an API that searches for a Record X in Form A. I created a Java API
for this under the 6.3 version on our test server and it worked fine. Now we've
upgraded this server to 7.0.00 Patch 002 200607211559 and when I ran it, it
gives me this error:
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# Internal Error (455843455054494F4E530E43505000FB), pid=7952, tid=2692
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_12-b03 mixed mode)
# An error report file with more information is saved as hs_err_pid7952.log
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
This is the line where it crashes:
Field[] formFields = FieldFactory.findObjects(userInfo, fListCrit, fCrit);
This is the snippet of code that goes before the above:
if(debugMode) System.out.println(retrieving... );
try {
// Set the field criteria to retrieve all field info
if(debugMode) System.out.println(\tSetting field criteria to retrieve
all field info...);
FieldCriteria fCrit = new FieldCriteria();
fCrit.setRetrieveAll(true);
// Retrieve all types of fields
if(debugMode) System.out.println(\tRetrieve all types of fields);
FieldListCriteria fListCrit = new FieldListCriteria(formName, new
Timestamp(0), FieldType.AR_ALL_FIELD);
// Load the field array with all fields in the form
if(debugMode) System.out.println(\tLoad the field array with all
fields in the form);
Field[] formFields = FieldFactory.findObjects(userInfo, fListCrit,
fCrit);
}
This is our server information (test):
--
Mid Tier Version - 7.0.00 Patch 002 200607211559
Web Server Information - Microsoft IIS ServletExec/5.0.0.10
Operating System Name - Windows 2003
Java Version - 1.5.0_10
--
I tested the same API on our production server and it works just fine. This is
the server info:
--
Mid Tier Version - 6.03.00 patch 015
Web Server Information - IBM WebSphere Application Server/5.1
Operating System Name - AIX
Java Version - 1.4.2
--
All I know is that for Java APIs, when upgrading to a different version, as
long as I'm using the same libraries as I used in a previous version, it should
work just as fine. So I'm thinking it could be a problem with the server?
If anyone can give me any information about this problem that would be greatly
appreciated.
Thanks!
Mikhail Serate
Remedy Development Team
Information Technologies
University of Calgary
[EMAIL PROTECTED]
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