CMDB Reconciliation Relationships
Hi listers! I am currently doing a lot of reconcilition work with datasets in CMDB 1.1 and have found that relationships between ci's in datasets are not moved automatically to the golden dataset (BMC.ASSET) when ci's are reconciled. Has anyone any experience of recreating these relationships, I know I could build workflow that runs on an escalation scheduled after the reconcilition job completes to create these relationships but if anyone has done this before or has a better way of doing it, please let me know! Thanks in advance for your help! David Reilly ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
nLayers Insight (BTI)
Hi Listers! We are looking at using some ci data dicovered by nLayers Insight 3.5.1 to populate a dataset within the CMDB 1.1, it is also packaged with Managed Objects as BTI 3.5. Has anyone created this integration, if so how did you go about it, don't want to reinvent the wheel if someone has done it before! Any information would be appreciated. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java
Fred, is that the one from the Critical Security JAVA update posted Yesterday ? On 1/18/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Remedy uses the 1.4.x version of Java in the Email engine and Flashboards Here is the DST info on Java: The Minimum Java versions to calculate times correctly are: http://java.sun.com/developer/technicalArticles/Intl/USDST/ JDK 6 Project (beta) J2SE 5.0 Update 6 or later J2SE 1.4.2_11 or later J2SE 1.3.1_18 or later I am currently using the 1.4.2_13 version with no problems. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Thursday, January 18, 2007 9:06 PM To: arslist@ARSLIST.ORG Subject: java Hi all, I am a new system admin for remedy 6.3. I know about patch 20 but i was wondering what version of java does remedy use. I am being asked by other admins working different systems and I dont know this answer. can anyone help? -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM7 inbound email processing
Hey everybody... Was there ever any functionality that existed in ITSP which handled inbound email? Has anyone gone down this road yet and found anything that exists in the workflow that's not enabled or would help simplify the process? I understand how to implement this on the AR side but am not yet familiar enough with the inner-workings of ITSM7 to jump into workflow additions/modifications. Another Remedy product had this built in ... is it the CSS app? Can anyone with knowlege of CSS share how its workflow handles inbound email? Too bad there's not an add-on like the IM tasking module... (I can dream, can't I?) Thanks, and Happy Friday! -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Form hangs on display
You could clear your pc cache to see if it helps. The symptom doesn't exactly fit, but it's quick and easy enought to try. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Dwayne Martin [EMAIL PROTECTED]To: arslist@ARSLIST.ORG cc: Sent by: Action Subject: Form hangs on display Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 01/18/2007 15:39 Please respond to arslist Hi everyone, I have a form with a single entry. I added a field to the form, and changed a little bit of workflow. Suddenly the form started hanging whenever I tried to display that single entry. It displays fine in Search mode, but as soon as I try to do the search it hangs. It also hangs if I try to open the entry via workflow. I removed the field and put the workflow back the way it was but it doesn’t help. I disabled all filters and active links that fire on display, so now the logs show nothing, but it still hangs. The api log shows the call to open the form, and so does the sql log, but neither show anything wrong. Any idea of what to look for? (I'll appreciate anyone's help. I need to write a report based on info that the form gathers.) (ARS 6.3, HPUX-11 server, Oracle 9.2 db) Dwayne Martin Computing Support James Madison University
Re: Import Attachment
Janet, When you set up your import using the Import Tool, match the names/ids of the server side attachment field with the file side attachment field using the export file containing the rest of the data other than the attachments. Bruce Scott Application Developer - Remedy SSG, PetSMART, Inc. eMail: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Thursday, January 18, 2007 4:46 PM To: arslist@ARSLIST.ORG Subject: Import Attachment ** Does anyone know how to import attachments with the import tool? I have started a cutover and this is the first time we have had attachments. When I saved the report it gave me a directory to use in the import but I don't see the field ID of the attachment fields. Thanks, Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125___This posting was submitted with HTML in it___ # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java
The 1.4.2_13 is listed as the resolution to the security problem. I just happened to pull it down in November (as the latest 1.4 version) for the DST update. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, January 19, 2007 6:48 AM To: arslist@ARSLIST.ORG Subject: Re: java ** Fred, is that the one from the Critical Security JAVA update posted Yesterday ? On 1/18/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Remedy uses the 1.4.x version of Java in the Email engine and Flashboards Here is the DST info on Java: The Minimum Java versions to calculate times correctly are: http://java.sun.com/developer/technicalArticles/Intl/USDST/ JDK 6 Project (beta) J2SE 5.0 Update 6 or later J2SE 1.4.2_11 or later J2SE 1.3.1_18 or later I am currently using the 1.4.2_13 version with no problems. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Thursday, January 18, 2007 9:06 PM To: arslist@ARSLIST.ORG Subject: java Hi all, I am a new system admin for remedy 6.3. I know about patch 20 but i was wondering what version of java does remedy use. I am being asked by other admins working different systems and I dont know this answer. can anyone help? -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-tier prefetch scripts
I second the Tomcat performance vote. It's noticably faster (even using Apache and mod_jk) than IIS/SE(AS) even without using precache/fetch. And compared to versions 5/6 it flies. Chris - you don't mention what environment you're operating in? Our web boxes are Win2k3 2x3.8GHz dual core xeon with 3GB of ram. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/19/2007 08:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-tier prefetch scripts ** I was happy with the mid-tier performance using jboss or tomcat with the latest 1.5 jdk, but people here complain about performance when using IBM WebSphere 6 with the IBM 1.4 jdk. Axton On 1/19/07, Chris Akens [EMAIL PROTECTED] wrote: From what I understand, the mid-tier pre-caching is actually done on a unique permission group list basis. Therefore you would want to pre-cache with an account that has the same permissions as the majority of your users. I have not used the pre-cache functionality that is included as part of 7.0; but am interested in how it takes into account the different permission group combinations. Any insight into this matter would be appreciated. I have been less than impressed with the mid-tier v7 thus far to say the least. Any suggestions on tuning the mid-tier for performance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-tier prefetch scripts
Chris also did not define what less than impressed means either. What kind of performance are you seeing that is not impressing you? (sub 60 second form open? sub 10 second form open? All forms or just some forms?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/19/07, Tony Worthington [EMAIL PROTECTED] wrote: I second the Tomcat performance vote. It's noticably faster (even using Apache and mod_jk) than IIS/SE(AS) even without using precache/fetch. And compared to versions 5/6 it flies. Chris - you don't mention what environment you're operating in? Our web boxes are Win2k3 2x3.8GHz dual core xeon with 3GB of ram. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Patch 20
Hello listners, Has any one applied patch 20 to Ars 6.3? Any issues? Also does anyone know what patching has to be done to ORacle 10 release 1 ffor DST change. thanks in Advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Windows Cross Ref Blank Password feature - how does it work?
I would like to try and gain an understanding of the mechanics behind the Cross Ref Blank Password Windows NT login validation feature. Please note that I am not asking for an explanation of how to implement the feature (we've been using it for some time) but rather how it actually works - what goes on behind the scenes. Since we are talking about users' network login passwords, I feel obligated to be able ensure those same users that the security of said passwords is not being violated in some way through their use by Remedy, and until I fully understand how password validation is accomplished, I can't provide that assurance. Any insight would be greatly appreciated. Thanks in advance, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Microsoft Visual SourceSafe installation location
Is anyone using the Microsoft Visual SourceSafe for Source Control, and if so where is it installed? (Server or Client). If you do use Source Control but use a different product from VSS I would be intrested in hearing how you like or dislike it. We are looking a purchasing VSS but need to know installation location for licensing requirements. Thanks, Dave - Be a PS3 game guru. Get your game face on with the latest PS3 news and previews at Yahoo! Games. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Patch 20
For Oracle it is a patch for Bug 4689959 and a JVM patch. Oracle recommends installing the 10.2.0.3 patch set but our DBA's had some problems with 10.2.0.3 installing so they went with 10.2.0.2 and added the DST patch. For your DBA's info the Oracle Doc ID for DST changes is Note:359145.1 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sarah Lake Sent: Friday, January 19, 2007 8:48 AM To: arslist@ARSLIST.ORG Subject: Patch 20 Hello listners, Has any one applied patch 20 to Ars 6.3? Any issues? Also does anyone know what patching has to be done to ORacle 10 release 1 ffor DST change. thanks in Advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Microsoft Visual SourceSafe installation location
For VSS we have it installed on a server (for centralized data storage) and each developer's PC runs the VSS client. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Fincher Sent: Friday, January 19, 2007 8:56 AM To: arslist@ARSLIST.ORG Subject: Microsoft Visual SourceSafe installation location Is anyone using the Microsoft Visual SourceSafe for Source Control, and if so where is it installed? (Server or Client). If you do use Source Control but use a different product from VSS I would be intrested in hearing how you like or dislike it. We are looking a purchasing VSS but need to know installation location for licensing requirements. Thanks, Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Windows Cross Ref Blank Password feature - how does it work?
By implementing SSL as part of AREA LDAP your passwords are encrypted. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 19 Jan 2007 9:54 AM Subject: Windows Cross Ref Blank Password feature - how does it work? I would like to try and gain an understanding of the mechanics behind the Cross Ref Blank Password Windows NT login validation feature. Please note that I am not asking for an explanation of how to implement the feature (we've been using it for some time) but rather how it actually works - what goes on behind the scenes. Since we are talking about users' network login passwords, I feel obligated to be able ensure those same users that the security of said passwords is not being violated in some way through their use by Remedy, and until I fully understand how password validation is accomplished, I can't provide that assurance. Any insight would be greatly appreciated. Thanks in advance, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Windows Cross Ref Blank Password feature - how does it work?
Are you using the AREA plug-in or just the old style cross reference? If you are using AREA you can enable SSL to encrypt (if your not using SSL it is just plain text across the network)I am unsure about the non AREA authentication and any encryption it does -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Ashton Sent: Friday, January 19, 2007 7:54 AM To: arslist@ARSLIST.ORG Subject: Windows Cross Ref Blank Password feature - how does it work? I would like to try and gain an understanding of the mechanics behind the Cross Ref Blank Password Windows NT login validation feature. Please note that I am not asking for an explanation of how to implement the feature (we've been using it for some time) but rather how it actually works - what goes on behind the scenes. Since we are talking about users' network login passwords, I feel obligated to be able ensure those same users that the security of said passwords is not being violated in some way through their use by Remedy, and until I fully understand how password validation is accomplished, I can't provide that assurance. Any insight would be greatly appreciated. Thanks in advance, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
** Another question, cause I seem to be forgetful today...what JDK version should be upgraded/installed for DST? And is this required for just the server/email or only if you have Java API applications??? Sorry if this was answered previously!! Thanks, ~joelie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, January 19, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 David, Based on what you mentioned below, does this mean that if you are on ARS 6.3 and Mid Tier 6.3 that you need to only ensure that Mid Tier is patched to Patch 20? Would there be any issues if AR Server remains at patch 16 with this DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE:
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Sorry, just found the post about JDKyou can disregard this message. Sorry ~joelie -Original Message- From: Dudley, Joelie Sent: Friday, January 19, 2007 10:42 AM To: 'arslist@ARSLIST.ORG' Subject: RE: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Another question, cause I seem to be forgetful today...what JDK version should be upgraded/installed for DST? And is this required for just the server/email or only if you have Java API applications??? Sorry if this was answered previously!! Thanks, ~joelie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, January 19, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 David, Based on what you mentioned below, does this mean that if you are on ARS 6.3 and Mid Tier 6.3 that you need to only ensure that Mid Tier is patched to Patch 20? Would there be any issues if AR Server remains at patch 16 with this DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works
Re: ZenWorks Integration
I'm in the same boat except that I am trying ZEN to CMDB2 and ASSET 7. Lot's of mapping either way. I started by getting a DB link to the zen db and then creating view forms to the ZEN tables run escalations that populate the CMDB. (Still a work in progress) It's like doing the EIE via code rather then a GUI that EIE is. Den ** Roger Justice [EMAIL PROTECTED] 1/17/2007 3:26 PM EIE with either SQL Server or Oracle Link will give you the ability to build your own integration. Since you said Asset 6 you may need to go to CMDB 20 to use the latest version that works with CMDB. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 17 Jan 2007 5:15 PM Subject: ZenWorks Integration ** Hi all, Has anyone done an integration with ZenWorks and Asset Management 6.0? I have learned that BMC does not have a built-in integration. I was wondering if Novell has one. I am trying to tie Novell's asset discovery program to the Asset Management. Any help would be appreciated. Thanks! Greg Donalson __20060125___This posting was submitted with HTML in it___ Check out the new AOL ( http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol ). Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Web Services
Hi Listers, I am trying to create Web Services in remedy. It's getting saved but when I am trying to view the WSDL its giving me this error. *ARERR [8804] The specified container does not exist: TAJ_TEST2 * The name of the web service is *TAJ_TEST2* Did anybody face this error? I am using Remedy 5.01 UNIX Server Java 1.4.2_12 I have set the correct java path and edited the ar.conf file as per the user manual. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Services
Do you have a different name in the Label field? I believe it will take the name in the Label field over the web service name. Rick Ponzo Integrits Corporation Suddhasil sircar wrote: ** Hi Listers, I am trying to create Web Services in remedy. It's getting saved but when I am trying to view the WSDL its giving me this error. *ARERR [8804] The specified container does not exist: TAJ_TEST2 * The name of the web service is *TAJ_TEST2* Did anybody face this error? I am using Remedy 5.01 UNIX Server Java 1.4.2_12 I have set the correct java path and edited the ar.conf file as per the user manual. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Import Attachment
** Thanks, I got confused when the message said to include the directory in the import. Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott Sent: 19 January, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Import Attachment Janet, When you set up your import using the Import Tool, match the names/ids of the server side attachment field with the file side attachment field using the export file containing the rest of the data other than the attachments. Bruce Scott Application Developer - Remedy SSG, PetSMART, Inc. eMail: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Thursday, January 18, 2007 4:46 PM To: arslist@ARSLIST.ORG Subject: Import Attachment ** Does anyone know how to import attachments with the import tool? I have started a cutover and this is the first time we have had attachments. When I saved the report it gave me a directory to use in the import but I don't see the field ID of the attachment fields. Thanks, Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125___This posting was submitted with HTML in it___ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Trace a user to an IP address?
Is it possible to determine the IP address of a client workstation logging on to Remedy as a particular user? I have a user which is reserved for special purposes, but is periodically appearing as logged on when I don't expect it to be. I would like to determine the source of these logons, which would be facilitated with an IP address, or some other means of identifying the workstation involved. Environment is as follows: AR System: Version 6.00.01 Patch 1454 OS: Windows 2000 SP4 SQL: MS SQL Server 2000 SP4 Any advice would be appreciated. Thanks in advance, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Trace a user to an IP address?
api logs show this. On 1/19/07, Jim Ashton [EMAIL PROTECTED] wrote: Is it possible to determine the IP address of a client workstation logging on to Remedy as a particular user? I have a user which is reserved for special purposes, but is periodically appearing as logged on when I don't expect it to be. I would like to determine the source of these logons, which would be facilitated with an IP address, or some other means of identifying the workstation involved. Environment is as follows: AR System: Version 6.00.01 Patch 1454 OS: Windows 2000 SP4 SQL: MS SQL Server 2000 SP4 Any advice would be appreciated. Thanks in advance, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Trace a user to an IP address?
It is all in the logs! Cesar - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 19, 2007 12:05:19 PM Subject: Re: Trace a user to an IP address? ** api logs show this. On 1/19/07, Jim Ashton [EMAIL PROTECTED] wrote: Is it possible to determine the IP address of a client workstation logging on to Remedy as a particular user? I have a user which is reserved for special purposes, but is periodically appearing as logged on when I don't expect it to be. I would like to determine the source of these logons, which would be facilitated with an IP address, or some other means of identifying the workstation involved. Environment is as follows: AR System: Version 6.00.01 Patch 1454 OS: Windows 2000 SP4 SQL: MS SQL Server 2000 SP4 Any advice would be appreciated. Thanks in advance, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: nLayers Insight (BTI)
We're about to - but not yet. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Reilly Sent: Friday, January 19, 2007 4:26 AM To: arslist@ARSLIST.ORG Subject: nLayers Insight (BTI) Hi Listers! We are looking at using some ci data dicovered by nLayers Insight 3.5.1 to populate a dataset within the CMDB 1.1, it is also packaged with Managed Objects as BTI 3.5. Has anyone created this integration, if so how did you go about it, don't want to reinvent the wheel if someone has done it before! Any information would be appreciated. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Web Apps on MidTier. How is it rendered?
Hello List, I would really like to know how the web applications on MidTier is being rendered? Is it using Javascript? Reason I'm asking is that I'm trying to do some load/performance testing on the applications on midtier using open source testing tools. However I think the web apps on midtier is a special case. Any other regular form can be perfomance-tested very easily. If anyone can point me to any resource out there, or better yet, an open source testing tool that is compatible with remedy, please let me know.. Thanks, Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] -- Some people see things as they are and say... Why? I dream of things that never were and say... Why not? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-tier prefetch scripts
My response times were measured on both the production server set that I just built out, and development set which is identical except for mid-tier: Web - Win2K3 R2 Enterprise x64 on HP DL380 G5 with two 4-core Xeons and 12 gb RAM Mid-tier 7.0.01 on Tomcat app server AND Tomcat web, JDK 1.4.2_13 - Tomcat has memory pool from 512 to 1536 defined The development mid-tier is identical except that the server is Win2K3 Ent x86 on a DL-380 with two 3.4 ghz Xeons and 6 gb RAM ARS - Win2K3 Enterprise x64 on HP DL385 with two 2-core Opterons and 10 gb RAM DB - Win2K3 Enterprise x64 and SQL Server 2005 x64 on HP DL385 with two 2-core Opterons and 10 gb RAM (SQL Server grabs 8 gb RAM) Client - WinXP Pro and IE 7 on 3ghz PC with 1 gb RAM The long lag times to load non-prefetched forms (1:30 for Change console, 1:40 for New Incident opened from Overview console) tells me that basic mid-tier 7 architecture still leaves a lot to be desired. Almost all of the sustained CPU load when pre-fetching objects and loading a form for the first time is on the AR server, which sits at 30-35% total CPU for up to 1 to 1.5 minutes in the worst cases; one CPU will stay at 75%, one at 50%, one at 25%. The CPU traces on the mid-tier servers peak at 20% intermittently on several processors - usually 2 of them. There is usually a single grab from the db server - one spike on one CPU, or no trace at all in some cases! Less than happy??? Any time you perform an operation for the first time, like search for a customer from a new ticket, you will wish you were back on ITSM 5.5 and mid-tier 5.1.2 when it comes to performance. It is not a user experience that I want my IT staff to have to live with - who do you know that will consider it acceptable to click on a link to open a console or form and then stare at a blank, white screen for 1 and a half minutes? Nobody here! All response times _after_ forms have loaded once, either prefetched or not, were very fast - in the 1 to 2 seconds range. It's that first impression that is going to be a killer. It even occurs on little dialog boxes, like the selection box to Create a request from the Overview console, or search for a customer. Each new form or dialog that you invoke for the first time has a long, pregnant pause before it displays - especially if it was not included in a prefetch. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, January 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier prefetch scripts I second the Tomcat performance vote. It's noticably faster (even using Apache and mod_jk) than IIS/SE(AS) even without using precache/fetch. And compared to versions 5/6 it flies. Chris - you don't mention what environment you're operating in? Our web boxes are Win2k3 2x3.8GHz dual core xeon with 3GB of ram. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/19/2007 08:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-tier prefetch scripts ** I was happy with the mid-tier performance using jboss or tomcat with the latest 1.5 jdk, but people here complain about performance when using IBM WebSphere 6 with the IBM 1.4 jdk. Axton On 1/19/07, Chris Akens [EMAIL PROTECTED] wrote: From what I understand, the mid-tier pre-caching is actually done on a unique permission group list basis. Therefore you would want to pre-cache with an account that has the same permissions as the majority of your users. I have not used the pre-cache functionality that is included as part of 7.0; but am interested in how it takes into account the different permission group combinations. Any insight into this matter would be appreciated. I have been less than impressed with the mid-tier v7 thus far to say the least. Any suggestions on tuning the mid-tier for performance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor
Re: Form hangs on display
Thanks, Mike. I did try that, but it didn't help. Since sending my email I found that the problem affects all users, not just me. Also I copied the form to a new form called GN:DeleteMe, and that form does the same thing. You can display it in search mode, and submit a new entry, but as soon as you try to display an existing entry it hangs. If you try to access the record from the web (Mid-Tier), the pages on the page field are all overlapped, and the only fields that display are those common to all pages. A message says, “Error while parsing the qualifier (Error Code 5): Error position: 13 (Arerror 1).” The browser hangs and you have to use the task manager to kill it. This happens with both Mozilla and IE. Another wierd thing. I exported the form definition and imported it into our test environment and it displays OK. So I deleted the form from our live system and reimported it, but it still doesn't display in our live system. I don't know of any difference between the two systems, but there must be one somewhere. Thanks again, Dwayne Original message Date: Fri, 19 Jan 2007 08:58:30 -0500 From: Mike White [EMAIL PROTECTED] Subject: Re: Form hangs on display To: arslist@ARSLIST.ORG You could clear your pc cache to see if it helps. The symptom doesn't exactly fit, but it's quick and easy enought to try. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Dwayne Martin [EMAIL PROTECTED]To: arslist@ARSLIST.ORG cc: Sent by: Action Subject: Form hangs on display Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 01/18/2007 15:39 Please respond to arslist Hi everyone, I have a form with a single entry. I added a field to the form, and changed a little bit of workflow. Suddenly the form started hanging whenever I tried to display that single entry. It displays fine in Search mode, but as soon as I try to do the search it hangs. It also hangs if I try to open the entry via workflow. I removed the field and put the workflow back the way it was but it doesn’t help. I disabled all filters and active links that fire on display, so now the logs show nothing, but it still hangs. The api log shows the call to open the form, and so does the sql log, but neither show anything wrong. Any idea of what to look for? (I'll appreciate anyone's help. I need to write a report based on info that the form gathers.) (ARS 6.3, HPUX-11 server, Oracle 9.2 db) Dwayne Martin Computing Support James Madison University Dwayne Martin Computing Support James Madison University
Re: Web Services
I have the same name in the label field as on the web service On 1/19/07, Rick Ponzo [EMAIL PROTECTED] wrote: Do you have a different name in the Label field? I believe it will take the name in the Label field over the web service name. Rick Ponzo Integrits Corporation Suddhasil sircar wrote: ** Hi Listers, I am trying to create Web Services in remedy. It's getting saved but when I am trying to view the WSDL its giving me this error. *ARERR [8804] The specified container does not exist: TAJ_TEST2 * The name of the web service is *TAJ_TEST2* Did anybody face this error? I am using Remedy 5.01 UNIX Server Java 1.4.2_12 I have set the correct java path and edited the ar.conf file as per the user manual. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.00.01 Patch for Daylight Savings Time
In the next couple of days it will be decide if we install 6.00.03 Patch 20 or 7.00.01 Patch 1. If 7.00.01 patch 1 is not release soon the choice will be made for us and I really don't like the idea of doing 2 installs. Has anyone heard any more on this patch 1 for 7.00.01 and when it might be released? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT:Remedy Developer -Full time position Chicago
Please contact me off the list [EMAIL PROTECTED] Enterprise Systems Management (ESM) Engineer Problem and Change Management Works as a member of the team responsible for the management and maintenance of the enterprise monitoring tools and processes for a large scale, high-availability, 24x7 production environment. Works closely with Network Operations Center (NOC), operational support, and development teams to design, implement, and maintain active monitoring and performance metrics collection. Provides subject-matter expertise in Remedy ARS and the Problem, Change Management and Asset Management processes. RESPONSIBILITIES: Install, configure, manage, and maintain Enterprise Systems Management tools including Remedy ARS, Micromuse Netcool, and HP OpenView Network Node Manager. Manage, and maintain Remedy ARS system used for Problem Management, Change Management, and Asset Management. Design, document, and build improvements for the Remedy ARS systems, based on existing list of requirements and additional discussions with support teams. Design and implement a redundant, multiple site Remedy ARS system for support of remote site personnel including both domestic and international locations. Provide input to an International Operations Disaster Recovery plan to include all Problem and Change Management requirements. Develop and implement reporting mechanisms and metrics for Problem and Change Management processes using Remedy and other reporting tools. Work with infrastructure support teams (systems engineering, network engineering, DBAs, application support) and application development teams to identify and document monitoring and measurement requirements. Work with support and development teams to design and implement monitoring and measurement solutions. Work with NOC to identify and document monitoring requirements and processes. Design and implement solutions to support NOC requirements. Define and document monitoring and performance management standards. Provide training on tools and processes to NOC and support organizations as needed. Collect and analyze monitoring and performance metrics. Create and generate reports from monitoring and metric data for use in managing and improving operations. Analyzes information to determine, recommend, and plan new monitoring initiatives or improvements to the existing ESM infrastructure. Develop, test and document operations procedures including; installation, maintenance; restart / recovery, monitoring and troubleshooting. Perform ongoing revision and testing of established procedures. Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to, reoccurrences. Establish and follow a structured methodology for implementing system changes, configuration modifications, active monitoring, and collection of performance metrics. Communicate standards, methodologies, and processes to NOC, development teams, and operational support teams. QUALIFICATIONS: Bachelor's degree in related field or related equivalent experience. 3 or more years experience with Remedy ARS (Problem, Change, and Asset Management) ITSM 6 or ITSM v 7 Remedy Midtier v 7 AR System v 7 3+ years UNIX operations/administration experience ideally in a Sun Solaris and/or Linux environment. Experience with multiple core technologies, including: Oracle RDBMS, IP networking, and Internet technologies. Experience with high-end monitoring tools, automation of tasks, and root cause problem resolution required. Significant shell/Perl script development experience required. 2 or more years experience with one or more of the following ESM tools: o Micromuse Netcool (Omnibus, Impact, SSM) o HP OpenView Network Node Manager Experience with the following tools a plus: o CiscoWorks o Foundry IronView o Oracle Enterprise Manager (OEM) o Concord eHealth systemEDGE o Mercury Topaz (MMS) SiteScope Must have excellent written, verbal and presentation skills. Excellent analytical and troubleshooting skills, flexibility, ability to plan and organize, responsiveness, creativity. Must have strong business process analysis skills. Significant experience developing methods and procedures. Strong documentation skills. Must have strong solution design and implementation skills. Previous experience in a high availability, 24X7 environment. Strong desire to learn and work with multiple applications, tools and technologies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.00.01 Patch for Daylight Savings Time
Documentation indicates it should be released next week on the 22nd. Bruce Scott Application Developer - Remedy SSG, PetSMART, Inc. eMail: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Friday, January 19, 2007 11:21 AM To: arslist@ARSLIST.ORG Subject: 7.00.01 Patch for Daylight Savings Time ** In the next couple of days it will be decide if we install 6.00.03 Patch 20 or 7.00.01 Patch 1. If 7.00.01 patch 1 is not release soon the choice will be made for us and I really don't like the idea of doing 2 installs. Has anyone heard any more on this patch 1 for 7.00.01 and when it might be released? __20060125___This posting was submitted with HTML in it___ # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-tier prefetch scripts
I don't disagree that the initial rendering is quite slow. And it sucks that the only solution is to either prefetch via a perl/whatever script, or use the xml midtier method. My point was more towards post-initial-form/view-load (cached) performance... Now if there was a script that dumped every web viewable form into that prefetch xml script... (we reboot weekly) :-) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 strauss [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/19/2007 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-tier prefetch scripts My response times were measured on both the production server set that I just built out, and development set which is identical except for mid-tier: Web - Win2K3 R2 Enterprise x64 on HP DL380 G5 with two 4-core Xeons and 12 gb RAM Mid-tier 7.0.01 on Tomcat app server AND Tomcat web, JDK 1.4.2_13 - Tomcat has memory pool from 512 to 1536 defined The development mid-tier is identical except that the server is Win2K3 Ent x86 on a DL-380 with two 3.4 ghz Xeons and 6 gb RAM ARS - Win2K3 Enterprise x64 on HP DL385 with two 2-core Opterons and 10 gb RAM DB - Win2K3 Enterprise x64 and SQL Server 2005 x64 on HP DL385 with two 2-core Opterons and 10 gb RAM (SQL Server grabs 8 gb RAM) Client - WinXP Pro and IE 7 on 3ghz PC with 1 gb RAM The long lag times to load non-prefetched forms (1:30 for Change console, 1:40 for New Incident opened from Overview console) tells me that basic mid-tier 7 architecture still leaves a lot to be desired. Almost all of the sustained CPU load when pre-fetching objects and loading a form for the first time is on the AR server, which sits at 30-35% total CPU for up to 1 to 1.5 minutes in the worst cases; one CPU will stay at 75%, one at 50%, one at 25%. The CPU traces on the mid-tier servers peak at 20% intermittently on several processors - usually 2 of them. There is usually a single grab from the db server - one spike on one CPU, or no trace at all in some cases! Less than happy??? Any time you perform an operation for the first time, like search for a customer from a new ticket, you will wish you were back on ITSM 5.5 and mid-tier 5.1.2 when it comes to performance. It is not a user experience that I want my IT staff to have to live with - who do you know that will consider it acceptable to click on a link to open a console or form and then stare at a blank, white screen for 1 and a half minutes? Nobody here! All response times _after_ forms have loaded once, either prefetched or not, were very fast - in the 1 to 2 seconds range. It's that first impression that is going to be a killer. It even occurs on little dialog boxes, like the selection box to Create a request from the Overview console, or search for a customer. Each new form or dialog that you invoke for the first time has a long, pregnant pause before it displays - especially if it was not included in a prefetch. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, January 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier prefetch scripts I second the Tomcat performance vote. It's noticably faster (even using Apache and mod_jk) than IIS/SE(AS) even without using precache/fetch. And compared to versions 5/6 it flies. Chris - you don't mention what environment you're operating in? Our web boxes are Win2k3 2x3.8GHz dual core xeon with 3GB of ram. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/19/2007 08:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-tier prefetch scripts ** I was happy with the mid-tier performance using jboss or tomcat with the latest 1.5 jdk, but people here complain about performance when using IBM WebSphere 6 with the IBM 1.4 jdk. Axton On 1/19/07, Chris Akens [EMAIL PROTECTED] wrote: From what I understand, the mid-tier pre-caching is actually done on a unique permission group list basis. Therefore you would want to pre-cache with an account that has the same permissions as the majority of your users. I have not used the pre-cache functionality that is included as part of 7.0; but am interested in how it takes into account the different permission group combinations. Any insight into this matter would be appreciated. I have been less than impressed with the mid-tier v7 thus far to say the least. Any suggestions on tuning the mid-tier for performance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Vendor form - Active Directory error ARERR 100 - Entry ID
I found some old references (10/2005) to this same issue, but I've not been able to resolve for me yet. Andrew Baxter asked for clarification I would like to know what you are using as your RequestID field. The issue I'm finding seems to be related to the fact that my RequestID field is more than 15 characters. My problem is that I have nothing unique that is shorter than 15 characters. How can I get around this? --- Michael Cupp, Jr., Contractor, RCF Oracle Database Administrator AFRL EBS Helpdesk Team Lead AFRL/SNOD Enterprise Operations Center Wright-Patterson AFB, Ohio DSN 785-3827 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 inbound email processing
Tony, I'm also currently in a ITSP enviroment going to ITSM 7. Neither ITSP or ITSM do any handling of inbound email out of the box other than if you're using email templates. You can write workflow against AR System Email Messages to handle inbound email. Tony Worthington [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/19/2007 08:49 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 inbound email processing Hey everybody... Was there ever any functionality that existed in ITSP which handled inbound email? Has anyone gone down this road yet and found anything that exists in the workflow that's not enabled or would help simplify the process? I understand how to implement this on the AR side but am not yet familiar enough with the inner-workings of ITSM7 to jump into workflow additions/modifications. Another Remedy product had this built in ... is it the CSS app? Can anyone with knowlege of CSS share how its workflow handles inbound email? Too bad there's not an add-on like the IM tasking module... (I can dream, can't I?) Thanks, and Happy Friday! -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Incoming Email Error
Hello listers, Occasionally I will have an email fail to create an entry initially. The message in has the following errors attached: null java.lang.NullPointerException at java.util.Hashtable.containsKey(Hashtable.java:305) at com.remedy.arsys.emaildaemon.FormBase.addChangeEntry(FormBase.java:744) at com.remedy.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:280) at com.remedy.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:376) at com.remedy.arsys.emaildaemon.FormEmailMessage.setParseMessage(FormEmailMessage.java:324) at com.remedy.arsys.emaildaemon.ExecutionModule.doWork(ExecutionModule.java:922) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:536) and then this: NULL Value. entryId So my assumption is that for some reason the system is failing to create and entry id for this case and it is failing. Any ideas on what could cause this? Another funny thing is that our servers are rebooted every sunday morning, the email will then created a ticket in the system. So we have emails that are submitted on let's say a tuesday that do not create tickets until the Sunday reboot. Any help would be greatly appreciated. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSperl and Remedy 7.0
We tried this with 6.0 libs. and got errors. We put the libs in a separate directory and changed the Makefiel.PL to use them. Any suggestions?? Also do you have a timeline on when we should expect the 7.0-compatible version? We are currently setting up two production boxes that will need to be operational mid February. Thanks, Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 - Spanish language pack
No quisiste decir version 7.0? La version 7.02 ya esta en idioma español entre otros, pero la version 6 no. Do you mean version 7.0 ? Version 7.02 is already release for Spanish language (Thanks a lot, BMC!!) but version 6 not. Saludos. Pedro Cardoso R. On 1/18/07, Kevin R. Carmack [EMAIL PROTECTED] wrote: Hello all, I am trying to install ITSM 6 (HelpDesk, not Change or Asset) on a fresh dev server. There's no Spanish option during the installation. I can pick French, German, Italian, and many others, but not Spanish? I've downloaded the HelpDesk 6 software again from the BMC Remedy Support Site, and looked at the folders after unzipping. There's de or German, fr for French, and so on, but no es for Espanol. Has anyone else ran into this issue? Is Spanish really not available for ITSM 6? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
View form issues
Folks, I have been trying to create a view form from one remedy/bmc server to another. It should not be rocket science, but maybe it is. I have the db link setup and this is what I am putting into the field to load [EMAIL PROTECTED] When I push the load button it says Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). I have another view that is going to a completely different oracle DB and it is working. Config1: Solaris 9/oracle 10g/ARS 7.0.1 Config2: Solaris 9/oracle 9i/ARS5.1.2 Tell me it is not rocket science. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View form issues
Does the same syntax work from a SQL Plus prompt within the ARSystem database? On 1/19/07, Rocky Rockwell [EMAIL PROTECTED] wrote: Folks, I have been trying to create a view form from one remedy/bmc server to another. It should not be rocket science, but maybe it is. I have the db link setup and this is what I am putting into the field to load [EMAIL PROTECTED] When I push the load button it says Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). I have another view that is going to a completely different oracle DB and it is working. Config1: Solaris 9/oracle 10g/ARS 7.0.1 Config2: Solaris 9/oracle 9i/ARS5.1.2 Tell me it is not rocket science. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View form issues
Yep, I do not understand it. I am sure it is something obvious, but I cannot see the forest for the trees. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Frank Caruso wrote: ** Does the same syntax work from a SQL Plus prompt within the ARSystem database? On 1/19/07, *Rocky Rockwell* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Folks, I have been trying to create a view form from one remedy/bmc server to another. It should not be rocket science, but maybe it is. I have the db link setup and this is what I am putting into the field to load [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]. When I push the load button it says Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). I have another view that is going to a completely different oracle DB and it is working. Config1: Solaris 9/oracle 10g/ARS 7.0.1 Config2: Solaris 9/oracle 9i/ARS5.1.2 Tell me it is not rocket science. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org ARSlist:Where the Answers Are -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com http://www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Flashboard Drill Down Stopped Working
Hey, Brian and other Flashboarders: LOL...when I first read this. And then this sad thought came over me. He might be serious. Agreed, it is one of the buggiest apps Remedy has released. For grins, I tested the Remedy User 6.3 Patch 20 to see if the drill down issue would be fixed. I think you already know the answer. My perception of the way Flashboards is treated within BMC Remedy is like something to be ignored; kind of like a third leg. Sure we know its there, but do we have to bring attention to it? Support and bug fixes are lacking. It simply doesn't seem that Flashboards has the proper backing, engineering or technical support (Russell and Carrie are exceptions). Maybe there's hope. I wonder if the Flashboard.exe in the 6.3 DST patch has some fixes. Right now, we won't know until we install it. It's the only application on the 6.3 Patch 20 FTP site without a readme file. Michelle (The opinions expressed here are my own and does not necessarily reflect the opinions of any other individual or company.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, January 19, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Drill Down Stopped Working Hi Michelle, Don't remember if the patch was Mid Tier, server or both. It was awhile ago. You should know by now that the Flashboards product has been coded to produce a new bug every 15 - 30 days without any changes introduced. It has to be the buggiest app ever written. :( Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, January 10, 2007 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Drill Down Stopped Working Hey, Brian: Its always nice to hear from a fellow Flashboarder. When you mention patch, was it for ARS Server, Mid-Tier or User Tool? Most of our users are on the Mid-Tier, so will not experience the issue. We have just a handful of users that are on the User Tool. Tech Support is researching. In the interim, we're going to upgrade them to the 7.0.x User Tool where the problem doesn't seem to occur. We did have a release recently, where we imported a few forms and workflow. However, there were no FB changes nor any workflow that affected FBs at all. And also, this issue occurs on every FB on every form. Just to be on the safe side we re-flushed cache, the other night. Still no change. The strangest parts for us is: The same FB's are not affected in Dev when viewed through the 6.3 User Tool. The same FB's work in Prod when viewed through a 7.0.x User Tool. Thank you for responding, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, January 10, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Drill Down Stopped Working Hi Michelle, Still stuck in Flashboards hell. I also experienced this some time ago and opened a ticket with support. It was fixed in one of the patches. I am running the 7.x user tool with no problems. Just tried 6.3 patch 3 and it has the problem you are experiencing. What changed in your production environment a few days ago that caused this? Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, January 10, 2007 11:09 AM To: arslist@ARSLIST.ORG Subject: Flashboard Drill Down Stopped Working Hi, Friends: We also have a flaky issue with the URL string on any and all Flashboards in production. It just started happening a few days ago. In our case, the Flashboards DO display. However, the drill down no longer works in the User Tool. Strangely enough, this issue does not occur in the dev environment, using the same User Tool. The Dev and production environments are all on the same version and patch level of everything. When drilling down on ANY Flashboard on ANY form in the Remedy 6.3 User Tool (any patch), a separate browser window opens (yes a browser - that should not happen in the User Tool). The URL string is missing the /arsys. A page cannot be displayed message occurs. I've reported this issue a few months ago. And it mysteriously went away. Now its back. This on again/off again flakiness has occurred since moving to a 7.0.x Mid-Tier. The issue has been reopened. The Default Web Path in the Admin Tool has not changed in about a year (and neither has the mid-tier hostname). We use an alias. We've already tested hard coding the actual DNS name. No change. By the way, it appears to be a non-issue when using a 7.0.x User Tool. For grins we've tested different Mid-Tier versions to no avail. ARS 6.3 Patch 18(Windows 2003, SQL Server 2000) Mid-Tier 7.0.0 Patch 1 (Windows 2003, IIS 6, Servlet Exec 5.0.0.10, Java
Crystal Reports DLL for New DST Initiative (Sybase ODBC)
Does anyone know of one around or what company/person can write one? The guy that wrote the last one unfortunately has passed away. Please excuse me if this has been discussed a lot already. I'm new to this list and just learning my way around it. Thanks. Stuart ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie
I'm interested!!! Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] Portland, OR tel: 503-553-8512 fax: 503-553-8479 From: Thad Esser [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 1:24 PM Subject: Re: Newbie ** Perhaps its time to think about having another NWRUG meeting in Portland, if there is interest? Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Newbie ** Tony, no dummies guide, but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find Remedy to be a pretty simple application at the basic level. As you get more and more familiar, you'll find that it is one of the most flexible things you can put your hands on! Good luck, and don't sweat it! Warren On 1/16/07, Shanmugadas, Suresh [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Form hangs on display
Dwayne, you are not doing any remote database calls to your test server on window display/open/loaded are you? Just a thought, if your test box was trusted with the database and your production box was not, and you tried to pull data, I would expect you to get an error, but it sounds like something with a database connection somewhere has you all horked up. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Friday, January 19, 2007 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Form hangs on display Thanks, Mike. I did try that, but it didn't help. Since sending my email I found that the problem affects all users, not just me. Also I copied the form to a new form called GN:DeleteMe, and that form does the same thing. You can display it in search mode, and submit a new entry, but as soon as you try to display an existing entry it hangs. If you try to access the record from the web (Mid-Tier), the pages on the page field are all overlapped, and the only fields that display are those common to all pages. A message says, Error while parsing the qualifier (Error Code 5): Error position: 13 (Arerror 1). The browser hangs and you have to use the task manager to kill it. This happens with both Mozilla and IE. Another wierd thing. I exported the form definition and imported it into our test environment and it displays OK. So I deleted the form from our live system and reimported it, but it still doesn't display in our live system. I don't know of any difference between the two systems, but there must be one somewhere. Thanks again, Dwayne Original message Date: Fri, 19 Jan 2007 08:58:30 -0500 From: Mike White [EMAIL PROTECTED] Subject: Re: Form hangs on display To: arslist@ARSLIST.ORG You could clear your pc cache to see if it helps. The symptom doesn't exactly fit, but it's quick and easy enought to try. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Dwayne Martin [EMAIL PROTECTED]To: arslist@ARSLIST.ORG cc: Sent by: Action Subject: Form hangs on display Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 01/18/2007 15:39 Please respond to arslist Hi everyone, I have a form with a single entry. I added a field to the form, and changed a little bit of workflow. Suddenly the form started hanging whenever I tried to display that single entry. It displays fine in Search mode, but as soon as I try to do the search it hangs. It also hangs if I try to open the entry via workflow. I removed the field and put the workflow back the way it was but it doesn't help. I disabled all filters and active links that fire on display, so now the logs show nothing, but it still hangs. The api log shows the call to open the form, and so does the sql log, but neither show anything wrong. Any idea of what to look for? (I'll appreciate anyone's help. I need to write a report based on info that the form gathers.) (ARS 6.3, HPUX-11 server, Oracle 9.2 db)
Re: View form issues
Never mind. It was not rocket science, but it was being stupid on my part. The owner.CHG_Change needed to be OWNER.CHG_CHANGE. Just in case other have issues. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Frank Caruso wrote: ** Does the same syntax work from a SQL Plus prompt within the ARSystem database? On 1/19/07, *Rocky Rockwell* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Folks, I have been trying to create a view form from one remedy/bmc server to another. It should not be rocket science, but maybe it is. I have the db link setup and this is what I am putting into the field to load [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]. When I push the load button it says Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). I have another view that is going to a completely different oracle DB and it is working. Config1: Solaris 9/oracle 10g/ARS 7.0.1 Config2: Solaris 9/oracle 9i/ARS5.1.2 Tell me it is not rocket science. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org ARSlist:Where the Answers Are -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com http://www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Trace a user to an IP address?
Jim, Using the logs is not the only way to capture this type of information. It is also possible to capture the Workstation and USERID using Remedy workflow at the time of login. I have implemented this in past engagements but have not attempted to do the same for IP. You should however be able to determine the IP if you have the Workstation name. I am assuming that your role is more management than technical when it comes to Remedy. Have you discussed this with your Remedy Development team? I am sure they will be able to explore this and other potential solutions. Cheers, Guy Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Group Permissions to Deployable Application Objects
Ok...here is my understanding...please feel free to correct if I am mistaken at any point during this Create Deployable Application 'A' Create Form 'F' Make Form F part of Deployable Application A Create Group 'G' Create Role 'R' Map Roll R to Group G Now...when I'm in Form F I can grant permissions to the Role I created...but not the Group If in the application and I go to groups/roles I can manage any dynamic group...and all of my roles...but not my regular groups (as it should be) If I am simply connected to the server however...and I go into Groups from there...I noticed something weird, I have the ability to grant my Group form and field permissions. Now...I get an error stating that group permissions have been removed because the object is in a deployable appbut the field stays on the right side of the columneven if I leave and come back Now to the question. Does that group have access? If I were to re-map my role to another group...would members of group G still have access?...according to the groups dialog it does...but even after I grant that...I can't see it by going into the form and looking at those fields... If my group doesn't have access...why does it's permissions still get saved with the object? Why do objects that are in deployable applications still show up for me to assign group permissions to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
COLCOUNT minus Duplicates.....
Listers, I'm trying to do a COLCOUNT on a table, but I only want to do a count on the unique rows, I don't want to count any duplicates. Is there an easy way to do this? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Permissions to Deployable Application Objects
Best Practice When working with Deployable Applications, you should always assign permissions based on ROLE, not group name, independent on how you have mapped groups to roles in the ROLE form. Hope that helps.. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Group Permissions to Deployable Application Objects Ok...here is my understanding...please feel free to correct if I am mistaken at any point during this Create Deployable Application 'A' Create Form 'F' Make Form F part of Deployable Application A Create Group 'G' Create Role 'R' Map Roll R to Group G Now...when I'm in Form F I can grant permissions to the Role I created...but not the Group If in the application and I go to groups/roles I can manage any dynamic group...and all of my roles...but not my regular groups (as it should be) If I am simply connected to the server however...and I go into Groups from there...I noticed something weird, I have the ability to grant my Group form and field permissions. Now...I get an error stating that group permissions have been removed because the object is in a deployable appbut the field stays on the right side of the columneven if I leave and come back Now to the question. Does that group have access? If I were to re-map my role to another group...would members of group G still have access?...according to the groups dialog it does...but even after I grant that...I can't see it by going into the form and looking at those fields... If my group doesn't have access...why does it's permissions still get saved with the object? Why do objects that are in deployable applications still show up for me to assign group permissions to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Permissions to Deployable Application Objects
Oh I fully understand thatmy question lies more along the lines of Why is remedy allowing me to still assign group permissions And How do those group permissions affect a users ability to access the application -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Friday, January 19, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Best Practice When working with Deployable Applications, you should always assign permissions based on ROLE, not group name, independent on how you have mapped groups to roles in the ROLE form. Hope that helps.. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Group Permissions to Deployable Application Objects Ok...here is my understanding...please feel free to correct if I am mistaken at any point during this Create Deployable Application 'A' Create Form 'F' Make Form F part of Deployable Application A Create Group 'G' Create Role 'R' Map Roll R to Group G Now...when I'm in Form F I can grant permissions to the Role I created...but not the Group If in the application and I go to groups/roles I can manage any dynamic group...and all of my roles...but not my regular groups (as it should be) If I am simply connected to the server however...and I go into Groups from there...I noticed something weird, I have the ability to grant my Group form and field permissions. Now...I get an error stating that group permissions have been removed because the object is in a deployable appbut the field stays on the right side of the columneven if I leave and come back Now to the question. Does that group have access? If I were to re-map my role to another group...would members of group G still have access?...according to the groups dialog it does...but even after I grant that...I can't see it by going into the form and looking at those fields... If my group doesn't have access...why does it's permissions still get saved with the object? Why do objects that are in deployable applications still show up for me to assign group permissions to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Listers, Just a note for anyone that is utilizing a Server Group. I have been advised not to install patch 1 for 7.0.1. I did upgrade to 7.0.1, but there is a bug where the server does not recognize floating licenss issued for a server group. This is fixed in patch 1, but I was informed that it introduces another bug where the server does not release the licenses from the user, after logout or after specified time. So I cannot apply patch 1. David, Is there going to be a patch 2 coming that does not contain these issues.? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi Kathy, There is no DST patch specifically. DST fixes are included in AR System 6.03 Patch 020 and AR System 7.0.01 Patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grinnen, Kathleen D (US SSA) Sent: Thursday, January 18, 2007 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi, I'm new to this discussion as well. Is there a patch available that is specific to DST and not cumulative? I got put in as the coordinator for our IT DST effort yesterday and realized today that Remedy has to be patched too. I need an EASY button. Thanks. Kathy From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight
Re: Group Permissions to Deployable Application Objects
I have a similar problem that I can't figure out what happened. We are on a unix server 6.0.3 patch 1351 on top of sybase 12.5.1. I was copying forms and workflow from development to production (both at same versions) and I wanted the forms to now be part of a deployable application. (I didn't export the application because I am having problems of the export hanging the server). So to be safe I thought I would move everything over and then convert it to deployable. I created my roles and mapped my groups. Then I went into the admin client and set the default permissions for the application. I tried adding them using the Groups/Roles but noticed that on the fields it didn't give me the option of making them r/w. So I went into each form and changed permissions on the forms and fields. When the users tried to access it via the mid-tier they got an error message Apparently the permissions didn't 'stay', so I went back and changed them again. The users still could not get in. I changed the alias name, made that home page the server default, still strange. Sometimes if I changed the preference a user could get in, others could not. Finally I went thru and modified everyone's user record and preference and they can get in. What did I do wrong? Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: 19 January, 2007 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Best Practice When working with Deployable Applications, you should always assign permissions based on ROLE, not group name, independent on how you have mapped groups to roles in the ROLE form. Hope that helps.. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Group Permissions to Deployable Application Objects Ok...here is my understanding...please feel free to correct if I am mistaken at any point during this Create Deployable Application 'A' Create Form 'F' Make Form F part of Deployable Application A Create Group 'G' Create Role 'R' Map Roll R to Group G Now...when I'm in Form F I can grant permissions to the Role I created...but not the Group If in the application and I go to groups/roles I can manage any dynamic group...and all of my roles...but not my regular groups (as it should be) If I am simply connected to the server however...and I go into Groups from there...I noticed something weird, I have the ability to grant my Group form and field permissions. Now...I get an error stating that group permissions have been removed because the object is in a deployable appbut the field stays on the right side of the columneven if I leave and come back Now to the question. Does that group have access? If I were to re-map my role to another group...would members of group G still have access?...according to the groups dialog it does...but even after I grant that...I can't see it by going into the form and looking at those fields... If my group doesn't have access...why does it's permissions still get saved with the object? Why do objects that are in deployable applications still show up for me to assign group permissions to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif Description: image001.gif
SOLVED** SLA Due Date question.
Well this has been solved with help from Doug Tanner. Now Doug had some much better ideas and ways to do this but he has way better ideas that I have talent :-) Added a field to the HelpDesk form called sla update and add this to the SLA_HelpDesk view form from Help Desk. Run all Escalations and filter agents the SLA_HelpDesk form 2 Escalations are needed. 1. SLA:SLADueDateupdate01 RUN IF: 'Status' = Pending IF ACTION: SET FIELDS: sla update: Value= update 2. SLA:SLADueDateupdate02 RUNIF: ( 'Status' = Pending) AND ( 'sla update' = done ) IF ACTION: SET FIELDS: sla update: Value= done now 2 Filters That run on Modify 1. SLA:SLADueDateupdate01'! RUN IF: 'sla update' = update IF ACTION: SET FIELDS: sla update: Value= Done Push Fields: Push Value to: SLA:Measurement Push Field if: ( 'SLA_InstanceID' = $SLA_InstanceID$) AND ( 'Application_InstanceID' = $instanceId$) AND ( 'MeasurementStatus' = Pending) Take no action Modify All Matching Request FIELDS: MeasurementStatus = In Process ChildDnStopTime= $TIMESTAMP$ Goto : 1000 2. SLA:SLADueDateupdate02'! RUN IF: 'sla update' = done now IF ACTION: SET FIELDS: sla update: Value= Done now old Push Fields: Push Value to: SLA:Measurement Push Field if: ( 'SLA_InstanceID' = $SLA_InstanceID$) AND ( 'Application_InstanceID' = $instanceId$) AND ( 'MeasurementStatus' = In Process) Take no action Modify All Matching Request FIELDS: MeasurementStatus = Pending ChildDnStartTime= $TIMESTAMP$ Goto : 1000 I have this running at 3:45AM for the 1st Escalation and 3:50AM for the second one. I hope this makes sense to everyone and have a great weekend and Thanks for the help! Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc Dayville, CT 06241 The question I have is in a Ticket we show the SLA Due Date and other things run off this date and the problem is when the Ticket is put into a pending state the time will stop and the Due Date will not update. What I am trying to do is to have the Due Date update while it's in pending so the time will be updated to reflect the pending state. So if a SLA is Due Date is 12/28/2006 9am and the ticket is put into pending for 3 hours I'm trying to have it update say every hour so it would keep pushing out the due date while it's in pending. I was thinking of an Escalation that would update the SLA Measurement form by looking for any record showing a pending state ( I would a new field to show this was run on this record) and change it to Work In Progress and that change it right back and clear the other field. But I don't think this will update the ticket just the due date in this form. But even if I did this a 3am each day and it worked it would be better that the due date being static for 3 weeks or so. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Permissions to Deployable Application Objects
Hopefully to answer your questions (a) I would think that the ability to assign group (not role) permissions to an object that is contained within a deployable application should not be allowed. I would think that this would defeat one of the main advantages of deployable applications. (b) I've never tried testing the group permissions, but I would expect that after you export and re-import the application, that the group permissions would be removed. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Oh I fully understand thatmy question lies more along the lines of Why is remedy allowing me to still assign group permissions And How do those group permissions affect a users ability to access the application -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Friday, January 19, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Best Practice When working with Deployable Applications, you should always assign permissions based on ROLE, not group name, independent on how you have mapped groups to roles in the ROLE form. Hope that helps.. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Group Permissions to Deployable Application Objects Ok...here is my understanding...please feel free to correct if I am mistaken at any point during this Create Deployable Application 'A' Create Form 'F' Make Form F part of Deployable Application A Create Group 'G' Create Role 'R' Map Roll R to Group G Now...when I'm in Form F I can grant permissions to the Role I created...but not the Group If in the application and I go to groups/roles I can manage any dynamic group...and all of my roles...but not my regular groups (as it should be) If I am simply connected to the server however...and I go into Groups from there...I noticed something weird, I have the ability to grant my Group form and field permissions. Now...I get an error stating that group permissions have been removed because the object is in a deployable appbut the field stays on the right side of the columneven if I leave and come back Now to the question. Does that group have access? If I were to re-map my role to another group...would members of group G still have access?...according to the groups dialog it does...but even after I grant that...I can't see it by going into the form and looking at those fields... If my group doesn't have access...why does it's permissions still get saved with the object? Why do objects that are in deployable applications still show up for me to assign group permissions to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Permissions to Deployable Application Objects
I agree with (a)it should definitely NOT be allowed...even if it is ignored by the server For the (b) I just took one of the forms in question...verified that the group had permissions...exported to def and checked the def...all group permissions were stripped on the export...and a re-import verified that they were removedso at least there is that sanity check on their part -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Friday, January 19, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Hopefully to answer your questions (a) I would think that the ability to assign group (not role) permissions to an object that is contained within a deployable application should not be allowed. I would think that this would defeat one of the main advantages of deployable applications. (b) I've never tried testing the group permissions, but I would expect that after you export and re-import the application, that the group permissions would be removed. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Oh I fully understand thatmy question lies more along the lines of Why is remedy allowing me to still assign group permissions And How do those group permissions affect a users ability to access the application -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Friday, January 19, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Group Permissions to Deployable Application Objects Best Practice When working with Deployable Applications, you should always assign permissions based on ROLE, not group name, independent on how you have mapped groups to roles in the ROLE form. Hope that helps.. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Friday, January 19, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Group Permissions to Deployable Application Objects Ok...here is my understanding...please feel free to correct if I am mistaken at any point during this Create Deployable Application 'A' Create Form 'F' Make Form F part of Deployable Application A Create Group 'G' Create Role 'R' Map Roll R to Group G Now...when I'm in Form F I can grant permissions to the Role I created...but not the Group If in the application and I go to groups/roles I can manage any dynamic group...and all of my roles...but not my regular groups (as it should be) If I am simply connected to the server however...and I go into Groups from there...I noticed something weird, I have the ability to grant my Group form and field permissions. Now...I get an error stating that group permissions have been removed because the object is in a deployable appbut the field stays on the right side of the columneven if I leave and come back Now to the question. Does that group have access? If I were to re-map my role to another group...would members of group G still have access?...according to the groups dialog it does...but even after I grant that...I can't see it by going into the form and looking at those fields... If my group doesn't have access...why does it's permissions still get saved with the object? Why do objects that are in deployable applications still show up for me to assign group permissions to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How To Mirror Attachment Pool from HPD:Help Desk to CHG:TSK
Hello Listers, Help Desk 6.0 Patch 15 SQL Server 2000 I am trying to figure out a way to mirror the attachment tab on HPD:Help Desk Form to the CHG:TSK Form. Desired Result is that if an attachment exists on HPD:HelpDesk, whenever a task is created from the Create Task button and an attachment exists, or when an attachment is added to the case, then add the attachment to the task on CHG:TSK. I copied the attachment pool field from HPD:Help Desk to CHG:Task. Then created a filter on HPD:HelpDesk to do a push fields to CHG:TSK on modify (when the attachment is added). I can't get it to work so far. I am currently running through logs trying to discern what is going wrong. I am wondering is it has something to do with my execution order or if attachment pool fields behave differently. I don't have much experience dealing with attachment pool fields other than just plopping one on a form. Has anyone else had a similiar experience? Thanks in advance for your ideas, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: COLCOUNT minus Duplicates.....
I think I'm just going to use a SQL statement to get this info. That seems like the easiest way... Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Friday, January 19, 2007 4:15 PM To: arslist@ARSLIST.ORG Subject: COLCOUNT minus Duplicates. ** Listers, I'm trying to do a COLCOUNT on a table, but I only want to do a count on the unique rows, I don't want to count any duplicates. Is there an easy way to do this? Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
Hoping a hacker goes for an easier target doesn't sound like a very good security plan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
As with all patches, it is recommended that both the server and Mid-Tier are patched to the same level. However, were you to choose not to do that, what I can say is that the patched library exists in the Mid-Tier portion of the patch. As with all situations, you should try it in your lab to determine if there are any negative effects in your environment based on your decisions. Please read the readme files for each portion of the patch for details on which fixes are within which portions of the patch. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, January 19, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** David, Based on what you mentioned below, does this mean that if you are on ARS 6.3 and Mid Tier 6.3 that you need to only ensure that Mid Tier is patched to Patch 20? Would there be any issues if AR Server remains at patch 16 with this DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access
Re: Remedy Vulnerability
No one is saying that it is, but since there's only so much bandwidth to go around, it seems to make sense to spend one's time on the more likely and dangerous vulnerabilities than to chase things that won't actually make things any safer. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lee Phillippi Sent: Friday, January 19, 2007 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Vulnerability Hoping a hacker goes for an easier target doesn't sound like a very good security plan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
I agree. Mileage may very but in our system weeding through the number of records that are simply noted as password resets, password unlock, printer reset, server down, router down, etc for those one or two gems hardly seems worth the effort. Our data is treated as public data and is available for our internal customer to view. It is also transmitted to the customer on ticket resolution. Storing system critical data in records that are essentially available to anyone in the company is a no no. The real company secrets are stored in other systems and databases. Not to say that security should be completely over looked. It varies based on the sensitivity of the data stored. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Jan 19 19:26:19 2007 Subject: Re: Remedy Vulnerability No one is saying that it is, but since there's only so much bandwidth to go around, it seems to make sense to spend one's time on the more likely and dangerous vulnerabilities than to chase things that won't actually make things any safer. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lee Phillippi Sent: Friday, January 19, 2007 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Vulnerability Hoping a hacker goes for an easier target doesn't sound like a very good security plan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How To Mirror Attachment Pool from HPD:Help Desk to CHG:TSK
Hi Jase, One thing that I found useful when I needed the same attachment in multiple places was to create a shared attachment form. Then use a table field to display the attachments on whatever forms the file needs to displayed on (it is also nice because you can see who added/last modified the attachment(s) and when in the table field and can have potentially unlimited attachments per ticket). This way you do not have to create workflow to keep multiple attachments synchronized and you don't waste database space with duplicate files. You will have to also create a dialog box to attach / modify / delete the files in place of right clicking on the attachment field but I find that it gives a bit more control. This workflow is portable so you can keep adding it to other forms where you need it, just copy the table and buttons and update the active links. Let me know if you want, I could search my archives for a def. Jason On 1/19/07, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello Listers, Help Desk 6.0 Patch 15 SQL Server 2000 I am trying to figure out a way to mirror the attachment tab on HPD:Help Desk Form to the CHG:TSK Form. Desired Result is that if an attachment exists on HPD:HelpDesk, whenever a task is created from the Create Task button and an attachment exists, or when an attachment is added to the case, then add the attachment to the task on CHG:TSK. I copied the attachment pool field from HPD:Help Desk to CHG:Task. Then created a filter on HPD:HelpDesk to do a push fields to CHG:TSK on modify (when the attachment is added). I can't get it to work so far. I am currently running through logs trying to discern what is going wrong. I am wondering is it has something to do with my execution order or if attachment pool fields behave differently. I don't have much experience dealing with attachment pool fields other than just plopping one on a form. Has anyone else had a similiar experience? Thanks in advance for your ideas, *Jase Brandon * *Remedy Administration/Development * *Customer Support Systems Group* *Desk - (615) - 320-4494* *Cell - (334) - 318-5426* [EMAIL PROTECTED] DaVita Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
