Import of People data into ITSM 7

[Srikanth]

Hi All listers,

I have a question on the import of the people data into Remedy for
ITSM 7.
I am pretty new to the ITSM world, So bear with me if I am asking a
very silly question.

While it is clear that we need inport the base people data into People
form, I am not very clear with
all the other forms that we need to load the data with people data. In
our current system we do a load into SHR:People form. Are there any
such forms in ITSM 7 too?

We are doing a fressh implemetation of ITSM 7.

Please let me know if you need any additional information.
Any help would be greatly appreciated.

Thanks and Regards,
Srikanth

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Need someone to proof read

[John Sundberg]

I don't really think it makes sense to ever have a list of 32000 al.

I am sure the query could be improved -- however a different approach would
probably be the better route.

Meaning - I think some sort of namespace strategy should exist.

Solution: you would walk a tree to get what you need.

The root of the tree - would be server
the first set of branches would be the list of forms on the server

then under each form a list of:
- filters, al, menus, etc...

then under filters (the operations)
-save, update, delete, merge, ...

then under an operation (save)
a list of filters by execution order, or criteria or by name or ???

(I know there is shared workflow -- and a strategy can be created to deal
with that)


But - excluding wanting to know "how many als exist on my server" - I can
think of no reason to have a big list.
(Another benefit of the tree approach above is a better naming result.)
You can create a filter/al called 'require_first_name' which would be on
your Person form.
which is a better name than
'KDI_Person_save_or_modify_or_merge_require_first_name' (in my opinion)

(The current admin strategy requires a solid naming strategy -- which I call
"Grand Planning" -- and I think it is a bad strategy to require people "know
a ton about the system" before they move forward) As - if you were a
"beginner" -- you would need to develop for a year or two before you would
see the benefits of a name strategy - therefore you won't do a strategy
until it is too late) BLAH BLAH BLAH


Another side benefit to the above tree approach is debugging. Generally when
debugging I know the "action" that I want to follow (Like - saving the User
form). So - I would like to click on User - click on filter - click on save
- and get a list of the filters that may be related. (I am now looking at a
manageable piece of the haystack) (And to continue my dream: -- then I would
"right-click" the save on User form (in the tree) and say log activity
criteria:$USER$ = "John Sundberg"... And then I would get a nice little
filter log for save actions only on the User form for the user "John
Sundberg". NICE NICE NICE - saves time - solves problems...

To recap - changing the admin tool tree display can have significant
positive results.
-faster admin interaction to server
-quicker to debugging problems
-less rope to hang yourself

-John

On 7/31/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
>
> Yes, we also facing huge problems with this. It takes time to process
> 32000 ative links...
>
> Even if your forms in another application there is no problem adding
> it to other application. Remember this is just temporary, when your
> finish then you can remove your forms from the application you
> created.
>
> --
> Jarl
>
> On 7/31/07, Axton <[EMAIL PROTECTED]> wrote:
> > Thanks Jarl.  This defect does seem to match what I documented.  It's
> > really unfortunate that my development has to slow down so drastically
> > until they implement a fix, which was documented to be in the 2008
> > release.  You would think that a bug that slows down every
> > developer/administrator of their product would be pretty high on the
> > list, seeing as one of the main advantage points of Remedy is the
> > rapid turnaround for developing applications.
> >
> > Unfortunately, many of the forms I work against are already in
> > applications, and getting into the habit of creating an application
> > for things not typically in an application would be a bad practice.
> > Even for large apps, like ITSM 7, using the existing application will
> > not buy you much since so many objects are already in the application.
> >
> > Axton Grams
> >
> > On 7/30/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> > > It is registred a defect on this: SW00268760. Classification: Under
> > > Consideration
> > >
> > > An workaround is to create an application, move the forms your working
> > > on into this application. Then it is faster to work in the admin tool.
>
> > > (you have to manually refresh the active link list to reflect your
> > > changes)
> > >
> > > --
> > > Jarl
> > >
> > > On 7/30/07, Axton < [EMAIL PROTECTED]> wrote:
> > > > Would someone mind proofreading this before I send it to BMC?
> > > >
> > > > http://bugs.arswiki.org/show_bug.cgi?id=58
> > > >
> > > > It has to do with the performance of the admin tool and contains
> some
> > > > suggestions to alleviate the resource requirements of some expensive
> > > > operations.
> > > >
> > > > Thanks,
> > > > Axton Grams
> > > >
> > > >
> ___
> > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where 
> > > > the Answers Are"
> > > >
> > >
> > >
> ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where 
> > > the Answers Are"
> > >
> >
> >
> ___
>
>

Re: 20% Shrinkage in Field Widths Using AR User Tool for 7.0.1

[Susan Palmer]

We've only used the 701P3 user tool.

We have many other date fields on many forms so that is not the common
factor.  The other core fields did not change length.

I'm assuming you've tried making a new form to see if it does the same
thing.  Have you 'saved' your existing forms at all since the upgrade?

Let us know when you figure it out.  Good luck!

Susan


On 7/31/07, CLG-29 <[EMAIL PROTECTED]> wrote:
>
> Susan,
>
> We've had Arial defaults for years -- even back when we upgraded to 4.5.2
> (in 2001) and 5.1.2 (in 2003) so it makes no sense to me that this should
> be
> causing problems like this now.  BTW -- we are seeing this behavior with
> 7.0.1 P3 user tool.
>
> So -- did the problem with your 2 fields occur with 7.0.1 P2 or just the
> P3
> user tool???
>
> Betsy
>
> -
>
> Susan Palmer wrote:
> >
> > Hi Betsy,
> >
> > We recently upgraded the server from 5.1.2 to 7.0.1P2 and are going
> > through
> > the user tool upgrades to 701P3.  The only fields I've seen a problem
> with
> > are the Submitted (or Create) and Modified date fields.  It's not that
> > great
> > of movement, goes to the left about 3/8".  I never changed from the
> > default
> > Sans Serif fonts because in the past there were sometimes issues.  I
> > thought
> > it was odd that it was just those two fields, but grateful.
> >
> > Susan
> >
> >
> >
> >
> > On 7/30/07, CLG-29 <[EMAIL PROTECTED]> wrote:
> >>
> >> Hello all!
> >>
> >> We have set up a test environment to check out ARSystem 7.0.1 before
> >> upgrading to it from 5.1.2.  We have set up a 7.0.1 test server and
> have
> >> loaded our apps onto it by using a database restore of our 5.1.2system.
> >>
> >> When we look at fields in the forms using the 7.0.1 Admin Tool, they
> are
> >> fine but, when we open the forms in the User Tool, the width of all
> >> fields
> >> in all of our forms shrink by about 20%.  (The default font in both
> tools
> >> is
> >> Arial but we don't think this really has anything to do with this
> >> problem.)
> >>
> >> Tech Support is telling us that they have seen this problem before ...
> >> they
> >> say that even when they corrected the fonts before (whatever that
> means),
> >> the fields were still messed up and they had to relocate them.
> >>
> >> Has anybody come across this problem ... and do you have a solution to
> >> it?
> >>
> >> We really appreciate your help -- THANKS MUCH!
> >>
> >> Betsy McCullough
> >> Allergan, Inc.
> >> IS - Global Applications Development & Support
> >> [EMAIL PROTECTED]
> >>
> >> --
> >> View this message in context:
> >>
> http://www.nabble.com/20--Shrinkage-in-Field-Widths-Using-AR-User-Tool-for-7.0.1-tf4190792.html#a11917733
> >> Sent from the ARS (Action Request System) mailing list archive at
> >> Nabble.com.
> >>
> >>
> >>
> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where
> >> the Answers Are"
> >>
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
> >
>
> --
> View this message in context:
> http://www.nabble.com/20--Shrinkage-in-Field-Widths-Using-AR-User-Tool-for-7.0.1-tf4190792.html#a11937554
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 20% Shrinkage in Field Widths Using AR User Tool for 7.0.1

[CLG-29]

Susan,

We've had Arial defaults for years -- even back when we upgraded to 4.5.2
(in 2001) and 5.1.2 (in 2003) so it makes no sense to me that this should be
causing problems like this now.  BTW -- we are seeing this behavior with
7.0.1 P3 user tool.

So -- did the problem with your 2 fields occur with 7.0.1 P2 or just the P3
user tool???

Betsy
-

Susan Palmer wrote:
> 
> Hi Betsy,
> 
> We recently upgraded the server from 5.1.2 to 7.0.1P2 and are going
> through
> the user tool upgrades to 701P3.  The only fields I've seen a problem with
> are the Submitted (or Create) and Modified date fields.  It's not that
> great
> of movement, goes to the left about 3/8".  I never changed from the
> default
> Sans Serif fonts because in the past there were sometimes issues.  I
> thought
> it was odd that it was just those two fields, but grateful.
> 
> Susan
> 
> 
> 
> 
> On 7/30/07, CLG-29 <[EMAIL PROTECTED]> wrote:
>>
>> Hello all!
>>
>> We have set up a test environment to check out ARSystem 7.0.1 before
>> upgrading to it from 5.1.2.  We have set up a 7.0.1 test server and have
>> loaded our apps onto it by using a database restore of our 5.1.2 system.
>>
>> When we look at fields in the forms using the 7.0.1 Admin Tool, they are
>> fine but, when we open the forms in the User Tool, the width of all
>> fields
>> in all of our forms shrink by about 20%.  (The default font in both tools
>> is
>> Arial but we don't think this really has anything to do with this
>> problem.)
>>
>> Tech Support is telling us that they have seen this problem before ...
>> they
>> say that even when they corrected the fonts before (whatever that means),
>> the fields were still messed up and they had to relocate them.
>>
>> Has anybody come across this problem ... and do you have a solution to
>> it?
>>
>> We really appreciate your help -- THANKS MUCH!
>>
>> Betsy McCullough
>> Allergan, Inc.
>> IS - Global Applications Development & Support
>> [EMAIL PROTECTED]
>>
>> --
>> View this message in context:
>> http://www.nabble.com/20--Shrinkage-in-Field-Widths-Using-AR-User-Tool-for-7.0.1-tf4190792.html#a11917733
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
>> the Answers Are"
>>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

-- 
View this message in context: 
http://www.nabble.com/20--Shrinkage-in-Field-Widths-Using-AR-User-Tool-for-7.0.1-tf4190792.html#a11937554
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7.0 bug.

[strauss]

Even more interesting, when the CTM:People Permission Groups form is opened in 
Dialog View-Access, selecting a row in the Access Restrictions tablefield fires 
an active link that tries to copy the contents of that 128 character field back 
into z1D Description above it, which is 69 characters long.  Talk about 
successive truncation...

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Russell, James C
Sent: Tuesday, July 31, 2007 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 bug.

Oh, great...hope there are more of those out there :/

Have a good evening, man--tomorrow is launch, tweaking, and downright finishing 
that thing...
*wave*
~james

 __
[] James C. Russell   512.475.9262 | [] SA, ITS User Services  
512.475.9400 | [] [EMAIL PROTECTED] |
 ~~ 


> -Original Message-
> From: Payne, George
> Sent: Tuesday, July 31, 2007 4:45 PM
> To: arslist@ARSLIST.ORG
> Cc: Rubarth-Lay, James W; Russell, James C
> Subject: ITSM 7.0 bug.
> 
> Hey Gang,
> 
> We're using ITSM 7.0 on ARS 7.0.01 with an Oracle 10g database.
> 
> Trying to create a new Support Group, I guess I got a little too 
> aggressive with the "Description"; I typed 141 characters and it threw 
> the error below when I tried to save it.  The field properties show it 
> to be a 255 character field on the Support Group form, but the 
> underlying field that the Description is being pushed to by workflow 
> is apparently only 128 characters on the CTM:SYS-Access Permission 
> Grps form.  When I trimmed the Description to < 128 characters, it 
> saved just fine.
> 
> ---
> 
> ARERR [552] Failure during SQL operation to the database : ORA-12899:
> value too large for column "ARADMIN"."T567"."C10" (actual: 
> 141,
> maximum: 128)
> 
> ARERR [306] Value does not fall within the limits specified for the
> field :  (Maximum length- 128) : CTM:SYS-Access Permission Grps
> : Description
> 
> ---
> 
> I didn't see this on the ARSWiki, so I guess I'll turn in a request to 
> support.
> 
> Gp
> 
> George Payne
> Assistant Director, User Services
> Information Technology Services
> University of Texas at Austin
> 512.232.7513

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 20% Shrinkage in Field Widths Using AR User Tool for 7.0.1

[Susan Palmer]

Hi Betsy,

We recently upgraded the server from 5.1.2 to 7.0.1P2 and are going through
the user tool upgrades to 701P3.  The only fields I've seen a problem with
are the Submitted (or Create) and Modified date fields.  It's not that great
of movement, goes to the left about 3/8".  I never changed from the default
Sans Serif fonts because in the past there were sometimes issues.  I thought
it was odd that it was just those two fields, but grateful.

Susan




On 7/30/07, CLG-29 <[EMAIL PROTECTED]> wrote:
>
> Hello all!
>
> We have set up a test environment to check out ARSystem 7.0.1 before
> upgrading to it from 5.1.2.  We have set up a 7.0.1 test server and have
> loaded our apps onto it by using a database restore of our 5.1.2 system.
>
> When we look at fields in the forms using the 7.0.1 Admin Tool, they are
> fine but, when we open the forms in the User Tool, the width of all fields
> in all of our forms shrink by about 20%.  (The default font in both tools
> is
> Arial but we don't think this really has anything to do with this
> problem.)
>
> Tech Support is telling us that they have seen this problem before ...
> they
> say that even when they corrected the fonts before (whatever that means),
> the fields were still messed up and they had to relocate them.
>
> Has anybody come across this problem ... and do you have a solution to it?
>
> We really appreciate your help -- THANKS MUCH!
>
> Betsy McCullough
> Allergan, Inc.
> IS - Global Applications Development & Support
> [EMAIL PROTECTED]
>
> --
> View this message in context:
> http://www.nabble.com/20--Shrinkage-in-Field-Widths-Using-AR-User-Tool-for-7.0.1-tf4190792.html#a11917733
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7.0 bug.

[Axton]

As a followup to this, I know that there may be some privacy concerns
since Bugzilla prints your email address on things you touch.  If
there is anyone out there avoiding using the interface for this
reason, I can create an email alias @arswiki.org that forwards email
to your actual email address.  Just let me know through personal email
if you are interested and/or are avoiding the interface for this
reason.  You won't be able to send email from this address, as I do
not openly provide email hosting at this time, but you will receive
all email sent to the alias.

If spam starts flooding the aliased address, I will gladly drop it and
create another one.

It's a game of diversion until the Bugzilla app works in a way that
does not stamp the email address all over the place.

Axton Grams

On 7/31/07, Axton <[EMAIL PROTECTED]> wrote:
> Consider submitting the writeup to ARSwiki as well.  The advantages to
> submitting to ARSwiki include:
> - BMC tends to respond to things that are known in the public domain,
> especially if there is a public interest expressed in the issue
> - Other users of ITSM 7 can read and voice their interest in this or
> other issues using the voting system that Bugzilla provides.
>
> http://bugs.arswiki.org
>
> Axton Grams
>
> On 7/31/07, Russell, James C <[EMAIL PROTECTED]> wrote:
> > Oh, great...hope there are more of those out there :/
> >
> > Have a good evening, man--tomorrow is launch, tweaking, and downright
> > finishing that thing...
> > *wave*
> > ~james
> >
> > __
> > [] James C. Russell 512.475.9262 |
> > [] SA, ITS User Services 512.475.9400 |
> > [] [EMAIL PROTECTED] |
> > ~~
> >
> >
> > > -Original Message-
> > > From: Payne, George
> > > Sent: Tuesday, July 31, 2007 4:45 PM
> > > To: arslist@ARSLIST.ORG
> > > Cc: Rubarth-Lay, James W; Russell, James C
> > > Subject: ITSM 7.0 bug.
> > >
> > > Hey Gang,
> > >
> > > We're using ITSM 7.0 on ARS 7.0.01 with an Oracle 10g database.
> > >
> > > Trying to create a new Support Group, I guess I got a little too
> > > aggressive with the "Description"; I typed 141 characters and it threw
> > > the error below when I tried to save it.  The field properties show it
> > > to be a 255 character field on the Support Group form, but the
> > > underlying field that the Description is being pushed to by workflow is
> > > apparently only 128 characters on the CTM:SYS-Access Permission Grps
> > > form.  When I trimmed the Description to < 128 characters, it saved
> > > just fine.
> > >
> > > ---
> > >
> > > ARERR [552] Failure during SQL operation to the database : ORA-12899:
> > > value too large for column "ARADMIN"."T567"."C10" (actual: 141,
> > > maximum: 128)
> > >
> > > ARERR [306] Value does not fall within the limits specified for the
> > > field :  (Maximum length- 128) : CTM:SYS-Access Permission Grps
> > > : Description
> > >
> > > ---
> > >
> > > I didn't see this on the ARSWiki, so I guess I'll turn in a request to
> > > support.
> > >
> > > Gp
> > >
> > > George Payne
> > > Assistant Director, User Services
> > > Information Technology Services
> > > University of Texas at Austin
> > > 512.232.7513
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
> > the Answers Are"
> >
> >
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7.0 bug.

[Axton]

Consider submitting the writeup to ARSwiki as well.  The advantages to
submitting to ARSwiki include:
- BMC tends to respond to things that are known in the public domain,
especially if there is a public interest expressed in the issue
- Other users of ITSM 7 can read and voice their interest in this or
other issues using the voting system that Bugzilla provides.

http://bugs.arswiki.org

Axton Grams

On 7/31/07, Russell, James C <[EMAIL PROTECTED]> wrote:
> Oh, great...hope there are more of those out there :/
>
> Have a good evening, man--tomorrow is launch, tweaking, and downright
> finishing that thing...
> *wave*
> ~james
>
> __
> [] James C. Russell 512.475.9262 |
> [] SA, ITS User Services 512.475.9400 |
> [] [EMAIL PROTECTED] |
> ~~
>
>
> > -Original Message-
> > From: Payne, George
> > Sent: Tuesday, July 31, 2007 4:45 PM
> > To: arslist@ARSLIST.ORG
> > Cc: Rubarth-Lay, James W; Russell, James C
> > Subject: ITSM 7.0 bug.
> >
> > Hey Gang,
> >
> > We're using ITSM 7.0 on ARS 7.0.01 with an Oracle 10g database.
> >
> > Trying to create a new Support Group, I guess I got a little too
> > aggressive with the "Description"; I typed 141 characters and it threw
> > the error below when I tried to save it.  The field properties show it
> > to be a 255 character field on the Support Group form, but the
> > underlying field that the Description is being pushed to by workflow is
> > apparently only 128 characters on the CTM:SYS-Access Permission Grps
> > form.  When I trimmed the Description to < 128 characters, it saved
> > just fine.
> >
> > ---
> >
> > ARERR [552] Failure during SQL operation to the database : ORA-12899:
> > value too large for column "ARADMIN"."T567"."C10" (actual: 141,
> > maximum: 128)
> >
> > ARERR [306] Value does not fall within the limits specified for the
> > field :  (Maximum length- 128) : CTM:SYS-Access Permission Grps
> > : Description
> >
> > ---
> >
> > I didn't see this on the ARSWiki, so I guess I'll turn in a request to
> > support.
> >
> > Gp
> >
> > George Payne
> > Assistant Director, User Services
> > Information Technology Services
> > University of Texas at Austin
> > 512.232.7513
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7.0 bug.

[Russell, James C]

Oh, great...hope there are more of those out there :/

Have a good evening, man--tomorrow is launch, tweaking, and downright
finishing that thing...
*wave*
~james

 __
[] James C. Russell   512.475.9262 |
[] SA, ITS User Services  512.475.9400 |
[] [EMAIL PROTECTED] |
 ~~ 


> -Original Message-
> From: Payne, George
> Sent: Tuesday, July 31, 2007 4:45 PM
> To: arslist@ARSLIST.ORG
> Cc: Rubarth-Lay, James W; Russell, James C
> Subject: ITSM 7.0 bug.
> 
> Hey Gang,
> 
> We're using ITSM 7.0 on ARS 7.0.01 with an Oracle 10g database.
> 
> Trying to create a new Support Group, I guess I got a little too
> aggressive with the "Description"; I typed 141 characters and it threw
> the error below when I tried to save it.  The field properties show it
> to be a 255 character field on the Support Group form, but the
> underlying field that the Description is being pushed to by workflow is
> apparently only 128 characters on the CTM:SYS-Access Permission Grps
> form.  When I trimmed the Description to < 128 characters, it saved
> just fine.
> 
> ---
> 
> ARERR [552] Failure during SQL operation to the database : ORA-12899:
> value too large for column "ARADMIN"."T567"."C10" (actual: 141,
> maximum: 128)
> 
> ARERR [306] Value does not fall within the limits specified for the
> field :  (Maximum length- 128) : CTM:SYS-Access Permission Grps
> : Description
> 
> ---
> 
> I didn't see this on the ARSWiki, so I guess I'll turn in a request to
> support.
> 
> Gp
> 
> George Payne
> Assistant Director, User Services
> Information Technology Services
> University of Texas at Austin
> 512.232.7513

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"


smime.p7s
Description: S/MIME cryptographic signature

Re: ARSDOC 1.29 - Array Reference Error

[Chris Akens]

Thilo,

Once again, thanks for your help with ARSdoc, the quick response time
is greatly appreciated.

I have gotten ARSdoc to run without throwing any errors (so far); but
now I am encountering what appears to be perl using too much memory
and crashing. I am currently running 'perl v5.8.8 for
MSWin32-x86-multi-thread'.

ARSdoc gets through a good chunk of the ALs and continually uses up
additional memory, eventually crashing around 800 MB.

I have 2gb of memory on the box with arserver and sqlserver being the
largest running apps. It seems sqlserv and arserver gradually get
memory taken away from them as perls usage grows.

I attempted to look for a switch of some kind that would enable perl
to release memory as it is done with it; no luck however. Is there a
way to avoid the situation I am running into?

Thanks,
Chris

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)

[Rick Cook]

Sure - the ARS upgrade is a piece of cake compared to the ITSM upgrade.  You
should be able to do that on your current servers with no real problems, but
do test it first to ensure that it doesn't break anything.  And read up on
the KBs, too.

Rick

On 7/31/07, Luttmann, Michael W CTR USA <[EMAIL PROTECTED]>
wrote:
>
> Classification:  UNCLASSIFIED
> Caveats: NONE
>
> Just wondering... Since I'm investigating such an upgrade - oops,
> "migration" - for my employer, is it possible and/or recommended to
> upgrade the ARS portion to 7.x and defer the ITSM migration to another
> time?  I want to take advantage of advanced Admin functions without
> trying the ITSM part until I get an assistant.
>
> Also in consideration is that one year after my predecessor did a 5.x -
> 6.x ITSM upgrade, I'm still cleaning up their system.
>
> Mike L.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
> Sent: Friday, July 20, 2007 4:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 - Upgrade advice?
>
> **
>
> Oh absolutely Rick -I agree with you 100%.  I've been
> administrating/configuring (and doing other things ala Remedy) for about
> 10 years and I installed the 7.x ITSM suite in all its gory...I mean
> glory, took one look, couldn't figure out how to make myself Admin and
> said -oops, now I need training.  Had to scramble to discover the
> APP-Admin user, couldn't determine easily what licenses to apply for
> users, apps - oh my...it was a mess.  Lucky for me they put the project
> on hold.  And I had previously sailed through an entire upgrade of
> full-ITSM from 5.0 to 6.0 without hardly breaking a sweat and managing
> it as a one-woman show from beginning to end.
>
> H, now where did you guys say that info on MS Service Suite was?
>
> LOL - Have a grand weekend all
>
> :-)
>
> Candace
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Thursday, July 19, 2007 9:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 - Upgrade advice?
>
>
>
> **
>
> Julie, that is one big project you're undertaking.  I don't know what
> your exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty
> foreign to you, I would definitely recommend getting some help, at least
> to get things set up and running.  The main reason is that only BMC and
> its consulting partners can take the class that shows how to install and
> configure the ITSM 7 applications, and it isn't something that even an
> experienced Remedy developer would be able to easily do on one's own.
>
>
>
> There are some good posts on ITSM 7 from some guys and gals who've been
> there - you can search the archives from any number of places, including
> www.arslist.org, though some find other front-ends easier to use.
>
>
>
> Rick
>
>
> On 7/19/07, Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> wrote:
>
>
> **
> We are starting to plan our upgrade from 6.3 to 7.x. (as well
> corresponding ARS and CMDB upgrades, and, to make things interesting, a
> move from Oracle db to SQL).
>
> I know there are a lot of posts here with questions/answers/advice.  Was
> wondering if anyone had suggestion on how best to peruse those?
>
> And/or I am also looking at BMC support site and have found some
> webcasts as well as WBT's that look interesting, so if there any
> suggestions on other good information on that site, that would be
> welcome.
>
> One thing we are trying to determine sooner than later is whether we
> will need consultant assistance with this or if we can do most on own (1
> admin with 2 yrs of experience, 1 new one).
>
> Thank you,
>
> Julie

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)

[Luttmann, Michael W CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

P.S. - The "cleaning up their system" comment is NOT intended as a shot
at anyone else who worked on this system.  It just means that my bosses
are already sensitive to the difficulty of doing an ITSM "version
upgrade".

Cheers,

Mike L.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luttmann, Michael W CTR USA
Sent: Tuesday, July 31, 2007 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

Just wondering... Since I'm investigating such an upgrade - oops,
"migration" - for my employer, is it possible and/or recommended to
upgrade the ARS portion to 7.x and defer the ITSM migration to another
time?  I want to take advantage of advanced Admin functions without
trying the ITSM part until I get an assistant.

Also in consideration is that one year after my predecessor did a 5.x -
6.x ITSM upgrade, I'm still cleaning up their system.

Mike L.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Friday, July 20, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?

** 

Oh absolutely Rick -I agree with you 100%.  I've been
administrating/configuring (and doing other things ala Remedy) for about
10 years and I installed the 7.x ITSM suite in all its gory...I mean
glory, took one look, couldn't figure out how to make myself Admin and
said -oops, now I need training.  Had to scramble to discover the
APP-Admin user, couldn't determine easily what licenses to apply for
users, apps - oh my...it was a mess.  Lucky for me they put the project
on hold.  And I had previously sailed through an entire upgrade of
full-ITSM from 5.0 to 6.0 without hardly breaking a sweat and managing
it as a one-woman show from beginning to end.

H, now where did you guys say that info on MS Service Suite was?

LOL - Have a grand weekend all

:-)

Candace  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, July 19, 2007 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?

 

** 

Julie, that is one big project you're undertaking.  I don't know what
your exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty
foreign to you, I would definitely recommend getting some help, at least
to get things set up and running.  The main reason is that only BMC and
its consulting partners can take the class that shows how to install and
configure the ITSM 7 applications, and it isn't something that even an
experienced Remedy developer would be able to easily do on one's own. 

 

There are some good posts on ITSM 7 from some guys and gals who've been
there - you can search the archives from any number of places, including
www.arslist.org, though some find other front-ends easier to use. 

 

Rick
 

On 7/19/07, Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> wrote:


**
We are starting to plan our upgrade from 6.3 to 7.x. (as well
corresponding ARS and CMDB upgrades, and, to make things interesting, a
move from Oracle db to SQL).  

I know there are a lot of posts here with questions/answers/advice.  Was
wondering if anyone had suggestion on how best to peruse those? 

And/or I am also looking at BMC support site and have found some
webcasts as well as WBT's that look interesting, so if there any
suggestions on other good information on that site, that would be
welcome. 

One thing we are trying to determine sooner than later is whether we
will need consultant assistance with this or if we can do most on own (1
admin with 2 yrs of experience, 1 new one).

Thank you,

Julie 

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___
Classification:  UNCLASSIFIED
Caveats: NONE


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"
Classification:  UNCLASSIFIED 
Caveats: NONE

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)

[Luttmann, Michael W CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

Just wondering... Since I'm investigating such an upgrade - oops,
"migration" - for my employer, is it possible and/or recommended to
upgrade the ARS portion to 7.x and defer the ITSM migration to another
time?  I want to take advantage of advanced Admin functions without
trying the ITSM part until I get an assistant.

Also in consideration is that one year after my predecessor did a 5.x -
6.x ITSM upgrade, I'm still cleaning up their system.

Mike L.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Friday, July 20, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?

** 

Oh absolutely Rick -I agree with you 100%.  I've been
administrating/configuring (and doing other things ala Remedy) for about
10 years and I installed the 7.x ITSM suite in all its gory...I mean
glory, took one look, couldn't figure out how to make myself Admin and
said -oops, now I need training.  Had to scramble to discover the
APP-Admin user, couldn't determine easily what licenses to apply for
users, apps - oh my...it was a mess.  Lucky for me they put the project
on hold.  And I had previously sailed through an entire upgrade of
full-ITSM from 5.0 to 6.0 without hardly breaking a sweat and managing
it as a one-woman show from beginning to end.

H, now where did you guys say that info on MS Service Suite was?

LOL - Have a grand weekend all

:-)

Candace  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, July 19, 2007 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?

 

** 

Julie, that is one big project you're undertaking.  I don't know what
your exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty
foreign to you, I would definitely recommend getting some help, at least
to get things set up and running.  The main reason is that only BMC and
its consulting partners can take the class that shows how to install and
configure the ITSM 7 applications, and it isn't something that even an
experienced Remedy developer would be able to easily do on one's own. 

 

There are some good posts on ITSM 7 from some guys and gals who've been
there - you can search the archives from any number of places, including
www.arslist.org, though some find other front-ends easier to use. 

 

Rick
 

On 7/19/07, Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> wrote:


**
We are starting to plan our upgrade from 6.3 to 7.x. (as well
corresponding ARS and CMDB upgrades, and, to make things interesting, a
move from Oracle db to SQL).  

I know there are a lot of posts here with questions/answers/advice.  Was
wondering if anyone had suggestion on how best to peruse those? 

And/or I am also looking at BMC support site and have found some
webcasts as well as WBT's that look interesting, so if there any
suggestions on other good information on that site, that would be
welcome. 

One thing we are trying to determine sooner than later is whether we
will need consultant assistance with this or if we can do most on own (1
admin with 2 yrs of experience, 1 new one).

Thank you,

Julie 

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 
Classification:  UNCLASSIFIED 
Caveats: NONE

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

ITSM 7.0 bug.

[Payne, George]

Hey Gang,

We're using ITSM 7.0 on ARS 7.0.01 with an Oracle 10g database.

Trying to create a new Support Group, I guess I got a little too
aggressive with the "Description"; I typed 141 characters and it threw
the error below when I tried to save it.  The field properties show it
to be a 255 character field on the Support Group form, but the
underlying field that the Description is being pushed to by workflow is
apparently only 128 characters on the CTM:SYS-Access Permission Grps
form.  When I trimmed the Description to < 128 characters, it saved just
fine.

---

ARERR [552] Failure during SQL operation to the database : ORA-12899:
value too large for column "ARADMIN"."T567"."C10" (actual: 141,
maximum: 128)

ARERR [306] Value does not fall within the limits specified for the
field :  (Maximum length- 128) : CTM:SYS-Access Permission Grps
: Description

---

I didn't see this on the ARSWiki, so I guess I'll turn in a request to
support.

Gp

George Payne
Assistant Director, User Services
Information Technology Services
University of Texas at Austin
512.232.7513 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Job: Sr. Remedy Developers

[Erin Hubbard]

Hello List,

 

TuringSMI, an elite partner of BMC, is looking for full time Sr. Remedy
Developers to work primarily on the United State's East Coast. We
provide ITSM 7.0 training for full time employees with the following
skill set:

 

Detailed Knowledge of ARSystem 6.3 and Remedy ITSM 6.3 (Help Desk,
Change, Asset)
Strong Remedy ITSM workflow and customization experience
Proficient with Remedy ITSM Application Configuration
Proficient with Remedy Mid-Tier 6.3 
Track record of several successful enterprise implementations using
dev/test/prod environments 
Track record of several successful Remedy ITSM Implementations
(HelpDesk/Change/Asset) 
ITIL process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt)
Ability to coordinate tasks with other team members and manage work
against a project plan
Ability to determine work effort and prioritize tasks accordingly
Ability to work in a team and independently
Ability to travel as needed

In addition to the above, other BMC product knowledge such as Patrol and
CMDB are highly desired.

Please contact me off list to discuss details if you are interested. 

 

Erin Hubbard

Recruiter

 

TuringSMI

300 S. Wacker Drive 23rd Floor

Chicago, IL 60606 USA

 

 

Office:   312-235-3138

Mobile:  312-731-9052

Fax:   312 235 3139

Web:  www.turingsmi.com   

eMail:[EMAIL PROTECTED]

 


This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
contact the sender on the number above.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ARSDOC 1.29 - Array Reference Error

[Thilo Stapff]

This time it doesn't have anything to do with ARSperl versions.
It's rather a problem of ARSdoc not recognizing enum fields (e.g. radio 
buttons) with custom values (introduced in ARS 7).


Lines 818,819 of ARSdoc.pm

  my $z = $h->{'regularList'};
  @values = @$z;

should be replaced by

  if( exists $h->{'regularList'} ){
my $z = $h->{'regularList'};
@values = @$z;
  }elsif( exists $h->{'customList'} ){
my $z = $h->{'customList'};
@values = @$z;
  }

Of course I can't guarantee that this will have been the last error.


Regards,
Thilo


Chris Akens wrote:

Well, we are getting closer each time. Here is a new error. Should I
go back to ARSPerl 1.85? Are these issues still present in 1.85?


Writing page on Active Link "APR:APL:CopyToNew_100":
D:/ARSDOC/server/burns/active_link/apr_approver_lookup_/apr_apl_copytonew_100_.html
Can't use an undefined value as an ARRAY reference at C:/Perl/site/lib/ARSdoc.pm
 line 819.

Thanks,
Chris

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: incoming email added as an attachment

[Dan Caissie]

I'm going to try this both ways thanks everyone I own you a cold one :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

Well, the email will be in AR System Email Messages, and the related 
attachment in the AR System Email Attachments form.  But yea, you're on 
the right track.


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Dan Caissie <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:45 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






Tony when an email comes into Remedy will a copy of it be in it's
original email format added to the AR Email Attachments form? If so then
I could just do a push fields action correct.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

Oversimplifying a bit ... but just push fields and include the
attachment 
field from email message to the attachment field on the form you want to

store it in (hpd whatever)

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Dan Caissie <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:26 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






That is correct that's what I have right now and it's working without a
hitch until now 
What they want is kind of over kill but I can only debate with them for
so long.


Dan Caissie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

I don't think that's the case.  Aren't all incoming attachments visible
in 
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a
deal 
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 
 
Rick
 
On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: 
** 
I have been asked if when an email goes into Remedy to create a Ticket
if 
the system can also add the original email as an attachment to the
ticket. 

They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to

see the original email I'm being told. 
6.3, server 2003, SQL
Thanks
Dan Caissie 
__20060125___This posting was submitted with HTML in

it___ __20060125___This posting was submitted with 
HTML in it___ 



-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted

with HTML in it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where

the Answers Are"



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediate

Re: ARSDOC 1.29 - Array Reference Error

[Chris Akens]

Well, we are getting closer each time. Here is a new error. Should I
go back to ARSPerl 1.85? Are these issues still present in 1.85?


Writing page on Active Link "APR:APL:CopyToNew_100":
D:/ARSDOC/server/burns/active_link/apr_approver_lookup_/apr_apl_copytonew_100_.html
Can't use an undefined value as an ARRAY reference at C:/Perl/site/lib/ARSdoc.pm
 line 819.

Thanks,
Chris

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: MidTier 6.3 Header Question

[Payne, George]

Actually, I think that the wording is separate.  We changed the
background but we also had to null out that string.

 

Gp

 

George Payne

Assistant Director, User Services

Information Technology Services

University of Texas at Austin

512.232.7513



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Tuesday, July 31, 2007 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 6.3 Header Question

 

That is a background image.  Either change the jpg or put in a new one.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L
Sent: Tuesday, July 31, 2007 12:02 PM
To: arslist@ARSLIST.ORG
Subject: MidTier 6.3 Header Question

** 

In Mid Tier 6.3, how can I remove the words "Remedy Mid Tier 6.3" from
the heading?  Thanks in advance for your help.

 

 

 

 

Terri

 

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
<>

Re: MidTier 6.3 Header Question

[Joe D'Souza]

Terri,

You will have to edit the jsp page found in the mid tier installation
directory called common.jsp?? I think.. I'm not 100% that's the file name
but you should be looking in your mid tier install directory to edit that..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Lockwood, Teresa L
  Sent: Tuesday, July 31, 2007 3:02 PM
  To: arslist@ARSLIST.ORG
  Subject: MidTier 6.3 Header Question


  **
  In Mid Tier 6.3, how can I remove the words “Remedy Mid Tier 6.3” from the
heading?  Thanks in advance for your help.









  Terri



  __20060125___This posting was submitted with HTML in
it___
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.0/927 - Release Date: 7/30/2007
5:02 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
<>

Re: MidTier 6.3 Header Question

[Pargeter, Christie]

That is a background image.  Either change the jpg or put in a new one.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Lockwood, Teresa L
Sent: Tuesday, July 31, 2007 12:02 PM
To: arslist@ARSLIST.ORG
Subject: MidTier 6.3 Header Question

**
In Mid Tier 6.3, how can I remove the words "Remedy Mid Tier 6.3" from the 
heading?  Thanks in advance for your help.

[cid:247112019@31072007-0689]


Terri

__20060125___This posting was submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
<>

Re: Developer Plus

[Rick Cook]

Afraid my answer would trip every sarcasm filter on the net.  ;)  Suffice to
say it probably isn't a problem with your environment, though there might be
something you could do with your Java settings - haven't tried that, though.

Rick

On 7/31/07, John Kovalcik <[EMAIL PROTECTED]> wrote:
>
> **
> Listers,
>
> Is there anyway to improve performance on Developer plus -
> especially when using it from across the WAN ?   It takes "forever"  to load
> a form.  Any help would be greatly appreciated.
>
>
>  Thanks,
>John M. Kovalcik
>Service Management Sr. Analyst
>   ITIL Foundations Certified
>Global Information Technology
>Kennametal Inc.
>
>
>
> __20060125___This posting was submitted with HTML in
> it___




-- 
Rick Cook
Cook Enterprises
253-278-4112

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

MidTier 6.3 Header Question

[Lockwood, Teresa L]

In Mid Tier 6.3, how can I remove the words "Remedy Mid Tier 6.3" from
the heading?  Thanks in advance for your help.

 

 

 

 

Terri

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
<>

Developer Plus

[John Kovalcik]

Listers,
 
Is there anyway to improve performance on Developer plus - 
especially when using it from across the WAN ?   It takes "forever"  to 
load a form.  Any help would be greatly appreciated.


  Thanks,
John M. Kovalcik
Service Management Sr. Analyst
   ITIL Foundations Certified
Global Information Technology
Kennametal Inc.
 



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I know I often sound cynical and/or paranoid, but that's exactly what I
expected.  They are effectively squeezing out the independent Remedy
experts in the field.  That way they can increase profits
(theoretically) by selling additional "professional services." They
don't like competing with the indies...which is ironic.  I suppose us
indies are in a bizarre dual-hatted position--we're BMC customers and
BMC competitors.

I guess BMC's approach is, "Not a partner? Read the manual! What's that?
You don't have a development license to learn the product? Oh...sucks to
be you..."

And how, exactly, is BMC better for us than Peregrine?



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Tuesday, July 31, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.0 Admin training

** 
Rick and Norm,
I heard from two very reliable sources that these classes, "reserved"
for partners and/or internal BMC employees, were routinely being
cancelled by BMC for unknown reasons.
It was "assumed" by these sources that it was due to lack of adequate
teaching resources and schedule conflicts.
 
I was also told by these two sources that BMC would not be opening these
classes up to customers/independents because BMC doesn't want "us"
involved in future implementations any longer. They want to control who
does it and how it's done (BMC and BMC partners using their "certified"
implementation specialists).
 
Look at the other part of thisyou can't "play" with the 7.0 apps any
longer because it takes a set of full blown licenses and not many of us
independents can afford that. On the other hand, partners are given the
licenses as part of their partner agreement.
 
So you can't muck around and learn the apps and you can't get
implementation training.I don't know about you, but I know what 1+1
appears to equal..
 
**disclaimer**
This is what I was told by two different partner repsnot what I
personally know to be fact.
 
Tim

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Sync Search Database problems

[Joe D'Souza]

I have had this similar kind of a problem once before on ARS 6.3 on Linux..
this time around I seem to be having it on ARS 7.0.01 Patch 003..

When I run the Sync Search database operation, the admin tool crashes after
creating exactly 39983 records in the object details form and 381950 records
in the object reference form.. I cleaned up the forms, reset the nextid to 1
on both these forms and re ran the same operation, and it fails exactly at
this same point with the Admin Tool instance running the sync operation
crashing out.. I retried this a couple of times again and same results. It
fails exactly at that same record count.

The server on which I was running this was bounced (for some other reasons)
and we are still receiving this error if we try to sync the search database.

In the Application Error log file on the Events log I see the error:
"Faulting application aradmin.exe, version 7.0.1.3, faulting module
msvcr71.dll, version 7.10.7031.4, fault address 0xa1c0."

We have the out of the box apps (Incident, Problem, Change, SLM) as well as
other core applications like the Email Engine, Assignment Engine, CMDB 2.0,
Approval Server installed.

Has anyone else faced this?

Joe
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.0/927 - Release Date: 7/30/2007
5:02 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Tony Worthington]

Well, the email will be in AR System Email Messages, and the related 
attachment in the AR System Email Attachments form.  But yea, you're on 
the right track.


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Dan Caissie <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:45 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






Tony when an email comes into Remedy will a copy of it be in it's
original email format added to the AR Email Attachments form? If so then
I could just do a push fields action correct.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

Oversimplifying a bit ... but just push fields and include the
attachment 
field from email message to the attachment field on the form you want to

store it in (hpd whatever)

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Dan Caissie <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:26 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






That is correct that's what I have right now and it's working without a
hitch until now 
What they want is kind of over kill but I can only debate with them for
so long.


Dan Caissie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

I don't think that's the case.  Aren't all incoming attachments visible
in 
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a
deal 
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 
 
Rick
 
On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: 
** 
I have been asked if when an email goes into Remedy to create a Ticket
if 
the system can also add the original email as an attachment to the
ticket. 

They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to

see the original email I'm being told. 
6.3, server 2003, SQL
Thanks
Dan Caissie 
__20060125___This posting was submitted with HTML in

it___ __20060125___This posting was submitted with 
HTML in it___ 



-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted

with HTML in it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where

the Answers Are"



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.

_

Re: incoming email added as an attachment

[Jackie Morris]

Dan-

 

I use workflow on the AREmail Message form to create tickets using push
fields, and I push to the Attachment1 field with $Email$.  This gives me
a copy of the email as an attachment.  When someone tries to open it, in
our case anyway, it opens Outlook Express which is not our default email
system.  But it shows the entire email.

 

Jackie Morris

EasyLink Services, Inc

Piscataway, NJ  08854

732-652-3611

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, July 31, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: incoming email added as an attachment

 

I have been asked if when an email goes into Remedy to create a
Ticket if the system can also add the original email as an attachment to
the ticket.

They are telling me this is needed for auditing, as some people
are approved requesters for new or terminated users and the auditor
needs to see the original email I'm being told.

6.3, server 2003, SQL

Thanks

Dan Caissie  

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Tony Worthington]

Oh yea Rick.. you're right.  I haven't thought about email in quite a 
while.  (purposefully?)  :-)

So figure out the join on guid or attachment name or whatever, to 
reference the entry on the attachments form and you're good.

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:43 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
They are stored in the Email Attachments form, which is linked to the 
Email messages form.I agree that once it's there, workflow should 
allow what you want to do - the question is getting the attachments there. 

 
Rick
 
On 7/31/07, Tony Worthington <[EMAIL PROTECTED] > wrote: 
I don't think that's the case.  Aren't all incoming attachments visible in
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911 



Rick Cook < [EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment 






**
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a deal
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 

Rick

On 7/31/07, Dan Caissie <[EMAIL PROTECTED] > wrote:
**
I have been asked if when an email goes into Remedy to create a Ticket if
the system can also add the original email as an attachment to the ticket. 


They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to
see the original email I'm being told.
6.3, server 2003, SQL 
Thanks
Dan Caissie
__20060125___This posting was submitted with HTML in 
it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages to or from authorized Kohl's Associates 
at any time
without any further consent.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Dan Caissie]

Tony when an email comes into Remedy will a copy of it be in it's
original email format added to the AR Email Attachments form? If so then
I could just do a push fields action correct.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

Oversimplifying a bit ... but just push fields and include the
attachment 
field from email message to the attachment field on the form you want to

store it in (hpd whatever)

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Dan Caissie <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:26 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






That is correct that's what I have right now and it's working without a
hitch until now 
What they want is kind of over kill but I can only debate with them for
so long.


Dan Caissie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

I don't think that's the case.  Aren't all incoming attachments visible
in 
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a
deal 
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 
 
Rick
 
On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: 
** 
I have been asked if when an email goes into Remedy to create a Ticket
if 
the system can also add the original email as an attachment to the
ticket. 

They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to

see the original email I'm being told. 
6.3, server 2003, SQL
Thanks
Dan Caissie 
__20060125___This posting was submitted with HTML in

it___ __20060125___This posting was submitted with 
HTML in it___ 



-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted

with HTML in it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where

the Answers Are"



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Timothy Powell]

Rick and Norm,
I heard from two very reliable sources that these classes, "reserved" for
partners and/or internal BMC employees, were routinely being cancelled by
BMC for unknown reasons.
It was "assumed" by these sources that it was due to lack of adequate
teaching resources and schedule conflicts.
 
I was also told by these two sources that BMC would not be opening these
classes up to customers/independents because BMC doesn't want "us" involved
in future implementations any longer. They want to control who does it and
how it's done (BMC and BMC partners using their "certified" implementation
specialists).
 
Look at the other part of thisyou can't "play" with the 7.0 apps any
longer because it takes a set of full blown licenses and not many of us
independents can afford that. On the other hand, partners are given the
licenses as part of their partner agreement.
 
So you can't muck around and learn the apps and you can't get implementation
training.I don't know about you, but I know what 1+1 appears to
equal..
 
**disclaimer**
This is what I was told by two different partner repsnot what I
personally know to be fact.
 
Tim

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, July 31, 2007 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.0 Admin training


** 
That's true.  I do hope they either open that up to customers soon, or offer
a reasonable alternative for them.  Many want to attend training to be able
to effectively administer the apps, and I don't see a class that does that
for them. 
 
Initially, it was restricted to ensure that the implementation consultants
would have first dibs on the space.  I don't know what the
demand/demographics currently are for that class, or whether they justify
continuing the restriction. 
 
Rick
  
-Original Message-

From: Action Request System discussion list(ARSList) [
 mailto:[EMAIL PROTECTED] On Behalf Of Kaiser
Norm E CIV USAF 96 CS/SCCE

Sent: Tuesday, July 31, 2007 11:07 AM

To: arslist@ARSLIST.ORG

Subject: Re: Remedy 7.0 Admin training

I heard the same thing. Is it true?

Rhetorical question: If true, why in the world would they do that?!

 
On 7/31/07, John Atherly <[EMAIL PROTECTED]> wrote: 

** 

Thanks all   I heard some where that Installation and Configuration of ITSM
7 is only for partners 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 __20060125___This posting was
submitted with HTML in it___




-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted
with HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Rick Cook]

They are stored in the Email Attachments form, which is linked to the Email
messages form.I agree that once it's there, workflow should allow what
you want to do - the question is getting the attachments there.

Rick

On 7/31/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
>
> I don't think that's the case.  Aren't all incoming attachments visible in
> the AR System Email Message form?  Even if they're free-form emails
> without using templates?
>
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
> Rick Cook < [EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 07/31/2007 01:21 PM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: incoming email added as an attachment
>
>
>
>
>
>
> **
> Seems like this should be doable.  For attachments to work with email,
> though, you have to enable and use email templates.  I know, that's a deal
> with the devil, but that's what the docs and support say.  If you're ok
> with the templates, the docs show how to do what you want.
>
> Rick
>
> On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote:
> **
> I have been asked if when an email goes into Remedy to create a Ticket if
> the system can also add the original email as an attachment to the ticket.
>
>
> They are telling me this is needed for auditing, as some people are
> approved requesters for new or terminated users and the auditor needs to
> see the original email I'm being told.
> 6.3, server 2003, SQL
> Thanks
> Dan Caissie
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Tony Worthington]

Oversimplifying a bit ... but just push fields and include the attachment 
field from email message to the attachment field on the form you want to 
store it in (hpd whatever)

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Dan Caissie <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:26 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






That is correct that's what I have right now and it's working without a
hitch until now 
What they want is kind of over kill but I can only debate with them for
so long.


Dan Caissie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

I don't think that's the case.  Aren't all incoming attachments visible
in 
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a
deal 
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 
 
Rick
 
On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: 
** 
I have been asked if when an email goes into Remedy to create a Ticket
if 
the system can also add the original email as an attachment to the
ticket. 

They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to

see the original email I'm being told. 
6.3, server 2003, SQL
Thanks
Dan Caissie 
__20060125___This posting was submitted with HTML in

it___ __20060125___This posting was submitted with 
HTML in it___ 



-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted

with HTML in it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
the Answers Are"



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages to or from authorized Kohl's Associates 
at any time
without any further consent.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ARSDOC 1.29 - Array Reference Error

[Thilo Stapff]

Chris,

I think I can resolve that one too:

$qual = ars_perl_qualifier($Ctrl,$query);

should be replaced by

if( ref($query) eq 'ARQualifierStructPtr' ){
$qual = ars_perl_qualifier($Ctrl,$query);
}else{
$qual = $query;
}


Regards,
Thilo


Chris Akens wrote:

Thilo,

Thank you for your help in supporting ARSDOC. It seems as though the
fun continues, please see the new error below.

Reading schema  inetorgperson

Writing page on Server "": D:/ARSDOC/server/burns/server/_.html

Writing page on Active Link "AP:SetReadOnlyColors":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_setreadonlycolors_.html

Writing page on Active Link "AP-Sample2:ActivateShowSigs":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_activateshowsigs_.html

Writing page on Active Link "AP-Sample2:Add Signature":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_add_signature_.html

Writing page on Active Link "AP-Sample2:Add Signature 2":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_add_signature_2_.html

Writing page on Active Link "AP-Sample2:Show Add Signature":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_show_add_signature_.html

Writing page on Active Link "AP-Sample2:Show Signatures":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_show_signatures_.html
in is not of type ARQualifierStructPtr at
d:\ARSDOC\ARSdoc-1.29\make_ARS_pages.pl line 5902.

Thanks,
Chris


-
Thilo Stapff Wrote:
Well ... it's somehow my fault.

During the implementation of ARSperl 1.90 I had to change the data
structures representing set_fields/push_fields actions in workflow
objects. This was necessary to represent the ability to have a
set_fields/push_fields action with variable form name (corresponding to
the "Advanced" checkbox on the set fields "If Action" tab in admin tool).

This problem can be corrected by changing two lines in make_ARS_pages.pl:

Line 5383, which reads
 my $assigns = $action->{'assign_fields'};
has to be changed into
 my $assigns = $action->{'assign_fields'}{'fieldList'};


Similarly affected is line 5482:
 my $assigns = $action->{'fieldp'};
This has to be changed into:
 my $assigns = $action->{'fieldp'}{'pushFieldsList'};


Another option would be to use ARSperl version 1.85 or lower.

Regards,
Thilo Stapff


Chris Akens wrote:

Continuing on the topic of ARSDOC issues, I attempting to run it on ITSM v7
and receiving errors.

I added the println statement previously suggested and I see it get through
all of the forms but then when it is generating pages for active links I
get the following error and ARSDOC crashes. Any suggestions?

Thanks,
Chris

..
...
Reading schema  inetorgperson
Created directory "D:/ARSDOC/server/burns/server"
Writing page on Server "": D:/ARSDOC/server/burns/se
rver/burns_techlabs_accenture_com_.html
Created directory "D:/ARSDOC/server/burns/active_link"
Created
directory "D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_"

Writing page on Active Link "AP:SetReadOnlyColors":
D:/ARSDOC/server/burns/activ
e_link/ap_sample2_get_agreement_/ap_setreadonlycolors_.html
Writing page on Active Link "AP-Sample2:ActivateShowSigs":
D:/ARSDOC/server/burn
s/active_link/ap_sample2_get_agreement_/ap_sample2_activateshowsigs_.html
Writing page on Active Link "AP-Sample2:Add Signature":
D:/ARSDOC/server/burns/a
ctive_link/ap_sample2_get_agreement_/ap_sample2_add_signature_.html
Not an ARRAY reference at d:\ARSDOC\ARSdoc-1.29\make_ARS_pages.pl line 5386.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: incoming email added as an attachment

[Dan Caissie]

That is correct that's what I have right now and it's working without a
hitch until now 
What they want is kind of over kill but I can only debate with them for
so long.


Dan Caissie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email added as an attachment

I don't think that's the case.  Aren't all incoming attachments visible
in 
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a
deal 
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 
 
Rick
 
On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: 
** 
I have been asked if when an email goes into Remedy to create a Ticket
if 
the system can also add the original email as an attachment to the
ticket. 

They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to

see the original email I'm being told. 
6.3, server 2003, SQL
Thanks
Dan Caissie  
__20060125___This posting was submitted with HTML in

it___ __20060125___This posting was submitted with 
HTML in it___ 



-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted

with HTML in it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Tony Worthington]

I don't think that's the case.  Aren't all incoming attachments visible in 
the AR System Email Message form?  Even if they're free-form emails 
without using templates?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/31/2007 01:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: incoming email added as an attachment






** 
Seems like this should be doable.  For attachments to work with email, 
though, you have to enable and use email templates.  I know, that's a deal 
with the devil, but that's what the docs and support say.  If you're ok 
with the templates, the docs show how to do what you want. 
 
Rick
 
On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: 
** 
I have been asked if when an email goes into Remedy to create a Ticket if 
the system can also add the original email as an attachment to the ticket. 

They are telling me this is needed for auditing, as some people are 
approved requesters for new or terminated users and the auditor needs to 
see the original email I'm being told. 
6.3, server 2003, SQL
Thanks
Dan Caissie  
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was submitted with 
HTML in it___ 



-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted 
with HTML in it___ 


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages to or from authorized Kohl's Associates 
at any time
without any further consent.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: incoming email added as an attachment

[Rick Cook]

Seems like this should be doable.  For attachments to work with email,
though, you have to enable and use email templates.  I know, that's a deal
with the devil, but that's what the docs and support say.  If you're ok with
the templates, the docs show how to do what you want.

Rick

On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote:
>
> **
>
> I have been asked if when an email goes into Remedy to create a Ticket if
> the system can also add the original email as an attachment to the ticket.
>
> They are telling me this is needed for auditing, as some people are
> approved requesters for new or terminated users and the auditor needs to see
> the original email I'm being told.
>
> 6.3, server 2003, SQL
>
> Thanks
>
> Dan Caissie
>
> __20060125___This posting was submitted with HTML in
> it___ __20060125___This posting was submitted with HTML
> in it___




-- 
Rick Cook
Cook Enterprises
253-278-4112

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ARSDOC 1.29 - Array Reference Error

[Chris Akens]

Thilo,

Thank you for your help in supporting ARSDOC. It seems as though the
fun continues, please see the new error below.

Reading schema  inetorgperson

Writing page on Server "": D:/ARSDOC/server/burns/server/_.html

Writing page on Active Link "AP:SetReadOnlyColors":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_setreadonlycolors_.html

Writing page on Active Link "AP-Sample2:ActivateShowSigs":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_activateshowsigs_.html

Writing page on Active Link "AP-Sample2:Add Signature":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_add_signature_.html

Writing page on Active Link "AP-Sample2:Add Signature 2":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_add_signature_2_.html

Writing page on Active Link "AP-Sample2:Show Add Signature":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_show_add_signature_.html

Writing page on Active Link "AP-Sample2:Show Signatures":
D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_/ap_sample2_show_signatures_.html
in is not of type ARQualifierStructPtr at
d:\ARSDOC\ARSdoc-1.29\make_ARS_pages.pl line 5902.

Thanks,
Chris


-
Thilo Stapff Wrote:
Well ... it's somehow my fault.

During the implementation of ARSperl 1.90 I had to change the data
structures representing set_fields/push_fields actions in workflow
objects. This was necessary to represent the ability to have a
set_fields/push_fields action with variable form name (corresponding to
the "Advanced" checkbox on the set fields "If Action" tab in admin tool).

This problem can be corrected by changing two lines in make_ARS_pages.pl:

Line 5383, which reads
 my $assigns = $action->{'assign_fields'};
has to be changed into
 my $assigns = $action->{'assign_fields'}{'fieldList'};


Similarly affected is line 5482:
 my $assigns = $action->{'fieldp'};
This has to be changed into:
 my $assigns = $action->{'fieldp'}{'pushFieldsList'};


Another option would be to use ARSperl version 1.85 or lower.

Regards,
Thilo Stapff


Chris Akens wrote:
> Continuing on the topic of ARSDOC issues, I attempting to run it on ITSM v7
> and receiving errors.
>
> I added the println statement previously suggested and I see it get through
> all of the forms but then when it is generating pages for active links I
> get the following error and ARSDOC crashes. Any suggestions?
>
> Thanks,
> Chris
>
> ..
> ...
> Reading schema  inetorgperson
> Created directory "D:/ARSDOC/server/burns/server"
> Writing page on Server "": D:/ARSDOC/server/burns/se
> rver/burns_techlabs_accenture_com_.html
> Created directory "D:/ARSDOC/server/burns/active_link"
> Created
> directory "D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_"
>
> Writing page on Active Link "AP:SetReadOnlyColors":
> D:/ARSDOC/server/burns/activ
> e_link/ap_sample2_get_agreement_/ap_setreadonlycolors_.html
> Writing page on Active Link "AP-Sample2:ActivateShowSigs":
> D:/ARSDOC/server/burn
> s/active_link/ap_sample2_get_agreement_/ap_sample2_activateshowsigs_.html
> Writing page on Active Link "AP-Sample2:Add Signature":
> D:/ARSDOC/server/burns/a
> ctive_link/ap_sample2_get_agreement_/ap_sample2_add_signature_.html
> Not an ARRAY reference at d:\ARSDOC\ARSdoc-1.29\make_ARS_pages.pl line 5386.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

incoming email added as an attachment

[Dan Caissie]

I have been asked if when an email goes into Remedy to create a
Ticket if the system can also add the original email as an attachment to
the ticket.

They are telling me this is needed for auditing, as some people
are approved requesters for new or terminated users and the auditor
needs to see the original email I'm being told.

6.3, server 2003, SQL

Thanks

Dan Caissie  

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Capturing Data After Error

[Joe D'Souza]

Lisa,

Do a set field an action before the error message on the same AL that throws
that error..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
  Sent: Tuesday, July 31, 2007 1:06 PM
  To: arslist@ARSLIST.ORG
  Subject: Capturing Data After Error


  **
  When a user modifies a field and then clicks on save, I check the data and
give the user an error message if it's not valid.  What I would like to do
is after the customer clicks on the OK button from the error box, the data
from the field be set back to what it was.

  How could I accomplish this?  Would I be able to reset the field to
TR.Fieldname or DB.Fieldname?

  Lisa
  __20060125___This posting was submitted with HTML in
it___
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.0/927 - Release Date: 7/30/2007
5:02 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Bowen, Marc]

Me too.

 

Marc Bowen
Remedy Skilled Professional





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
Sent: Tuesday, July 31, 2007 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

 

I'm an RSP.

 

-Rootuja Ghatge

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals

** 

How many Remedy Skilled Professionals are out there?

 

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___



***
The information in this email is confidential and may be legally privileged.
It is intended solely for the addressee. Access to this email by anyone else is
unauthorized. If you are not the intended recipient, any disclosure, copying,
distribution or any action taken or omitted to be taken in reliance on it, is
prohibited and may be unlawful. When addressed to our clients any opinions or
advice contained in this email are subject to the terms and conditions
expressed in the governing KPMG client engagement letter.
***




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Rootuja Ghatge]

I'm an RSP.
 
-Rootuja Ghatge



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals


** 
How many Remedy Skilled Professionals are out there?
 
__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Capturing Data After Error

[Kemes, Lisa]

When a user modifies a field and then clicks on save, I check the data
and give the user an error message if it's not valid.  What I would like
to do is after the customer clicks on the OK button from the error box,
the data from the field be set back to what it was.
 
How could I accomplish this?  Would I be able to reset the field to
TR.Fieldname or DB.Fieldname?
 
Lisa

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ARSDOC 1.29 - Array Reference Error

[Thilo Stapff]

Well ... it's somehow my fault.

During the implementation of ARSperl 1.90 I had to change the data 
structures representing set_fields/push_fields actions in workflow 
objects. This was necessary to represent the ability to have a 
set_fields/push_fields action with variable form name (corresponding to 
the "Advanced" checkbox on the set fields "If Action" tab in admin tool).


This problem can be corrected by changing two lines in make_ARS_pages.pl:

Line 5383, which reads
my $assigns = $action->{'assign_fields'};
has to be changed into
my $assigns = $action->{'assign_fields'}{'fieldList'};


Similarly affected is line 5482:
my $assigns = $action->{'fieldp'};
This has to be changed into:
my $assigns = $action->{'fieldp'}{'pushFieldsList'};


Another option would be to use ARSperl version 1.85 or lower.

Regards,
Thilo Stapff


Chris Akens wrote:

Continuing on the topic of ARSDOC issues, I attempting to run it on ITSM v7
and receiving errors.

I added the println statement previously suggested and I see it get through
all of the forms but then when it is generating pages for active links I
get the following error and ARSDOC crashes. Any suggestions?

Thanks,
Chris

..
...
Reading schema  inetorgperson
Created directory "D:/ARSDOC/server/burns/server"
Writing page on Server "": D:/ARSDOC/server/burns/se
rver/burns_techlabs_accenture_com_.html
Created directory "D:/ARSDOC/server/burns/active_link"
Created
directory "D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_"

Writing page on Active Link "AP:SetReadOnlyColors":
D:/ARSDOC/server/burns/activ
e_link/ap_sample2_get_agreement_/ap_setreadonlycolors_.html
Writing page on Active Link "AP-Sample2:ActivateShowSigs":
D:/ARSDOC/server/burn
s/active_link/ap_sample2_get_agreement_/ap_sample2_activateshowsigs_.html
Writing page on Active Link "AP-Sample2:Add Signature":
D:/ARSDOC/server/burns/a
ctive_link/ap_sample2_get_agreement_/ap_sample2_add_signature_.html
Not an ARRAY reference at d:\ARSDOC\ARSdoc-1.29\make_ARS_pages.pl line 5386.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

ARSDOC 1.29 - Array Reference Error

[Chris Akens]

Continuing on the topic of ARSDOC issues, I attempting to run it on ITSM v7
and receiving errors.

I added the println statement previously suggested and I see it get through
all of the forms but then when it is generating pages for active links I
get the following error and ARSDOC crashes. Any suggestions?

Thanks,
Chris

..
...
Reading schema  inetorgperson
Created directory "D:/ARSDOC/server/burns/server"
Writing page on Server "": D:/ARSDOC/server/burns/se
rver/burns_techlabs_accenture_com_.html
Created directory "D:/ARSDOC/server/burns/active_link"
Created
directory "D:/ARSDOC/server/burns/active_link/ap_sample2_get_agreement_"

Writing page on Active Link "AP:SetReadOnlyColors":
D:/ARSDOC/server/burns/activ
e_link/ap_sample2_get_agreement_/ap_setreadonlycolors_.html
Writing page on Active Link "AP-Sample2:ActivateShowSigs":
D:/ARSDOC/server/burn
s/active_link/ap_sample2_get_agreement_/ap_sample2_activateshowsigs_.html
Writing page on Active Link "AP-Sample2:Add Signature":
D:/ARSDOC/server/burns/a
ctive_link/ap_sample2_get_agreement_/ap_sample2_add_signature_.html
Not an ARRAY reference at d:\ARSDOC\ARSdoc-1.29\make_ARS_pages.pl line 5386.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Need someone to proof read

[Jarl Grøneng]

Yes, we also facing huge problems with this. It takes time to process
32000 ative links...

Even if your forms in another application there is no problem adding
it to other application. Remember this is just temporary, when your
finish then you can remove your forms from the application you
created.

--
Jarl

On 7/31/07, Axton <[EMAIL PROTECTED]> wrote:
> Thanks Jarl.  This defect does seem to match what I documented.  It's
> really unfortunate that my development has to slow down so drastically
> until they implement a fix, which was documented to be in the 2008
> release.  You would think that a bug that slows down every
> developer/administrator of their product would be pretty high on the
> list, seeing as one of the main advantage points of Remedy is the
> rapid turnaround for developing applications.
>
> Unfortunately, many of the forms I work against are already in
> applications, and getting into the habit of creating an application
> for things not typically in an application would be a bad practice.
> Even for large apps, like ITSM 7, using the existing application will
> not buy you much since so many objects are already in the application.
>
> Axton Grams
>
> On 7/30/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> > It is registred a defect on this: SW00268760. Classification: Under
> > Consideration
> >
> > An workaround is to create an application, move the forms your working
> > on into this application. Then it is faster to work in the admin tool.
> > (you have to manually refresh the active link list to reflect your
> > changes)
> >
> > --
> > Jarl
> >
> > On 7/30/07, Axton <[EMAIL PROTECTED]> wrote:
> > > Would someone mind proofreading this before I send it to BMC?
> > >
> > > http://bugs.arswiki.org/show_bug.cgi?id=58
> > >
> > > It has to do with the performance of the admin tool and contains some
> > > suggestions to alleviate the resource requirements of some expensive
> > > operations.
> > >
> > > Thanks,
> > > Axton Grams
> > >
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
> > > the Answers Are"
> > >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
> > the Answers Are"
> >
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals ADM:Stop Thread Please

[arslist]

Kinetic Survey is the answer

not every RAC/RSP saying me too on the list.

 

(unless BMC is willing to give us an official number).

 

. Daniel Bloom

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: July 31, 2007 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

 

I am one

(RAC from 1998 - 2006)

Doug

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals

 

** 

How many Remedy Skilled Professionals are out there?

 

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Shawn Rosenberry]

One here and I also passed the Lenny Warren's RAC test with L.J. last year.

Shawn

On 7/31/07, Bruce Scott <[EMAIL PROTECTED]> wrote:
>
> I'm one.
>
>-Original Message-
>From: Action Request System discussion list(ARSList) on behalf of
> Scott Ames
>Sent: Tue 7/31/2007 8:00 AM
>To: arslist@ARSLIST.ORG
>Cc:
>Subject: Remedy Skilled Professionals
>
>
>**
>How many Remedy Skilled Professionals are out there?
>
>__20060125___This posting was submitted with
> HTML in it___
>
>
>
> #
> The information contained in this electronic mail message, including
> attachments, if any, is PetSmart confidential information.  It is intended
> only for the use of the person(s) named above.  If the reader of this
> message is not the intended recipient, or has received this message in
> error, you are hereby notified that any review, dissemination, distribution
> or copying of this communication is strictly prohibited.  If you are not the
> intended recipient or have received this message in error, please notify the
> sender via e-mail and promptly delete the original message.
>
> #
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Rick Cook]

That's true.  I do hope they either open that up to customers soon, or offer
a reasonable alternative for them.  Many want to attend training to be able
to effectively administer the apps, and I don't see a class that does that
for them.

Initially, it was restricted to ensure that the implementation consultants
would have first dibs on the space.  I don't know what the
demand/demographics currently are for that class, or whether they justify
continuing the restriction.

Rick

On 7/31/07, John Atherly <[EMAIL PROTECTED]> wrote:
>
> **
>
> Thanks all   I heard some where that Installation and Configuration of
> ITSM 7 is only for partners
>
>
> John Atherly
> American Power Conversion
> [EMAIL PROTECTED]
> 401-789-5735 Ext. 2120
> 1-800-788-2208 Ext. 2120 __20060125___This posting was
> submitted with HTML in it___




-- 
Rick Cook
Cook Enterprises
253-278-4112

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Tanner, Doug]

I am one

(RAC from 1998 - 2006)

Doug

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals

 

** 

How many Remedy Skilled Professionals are out there?

 

__20060125___This posting was submitted with HTML in
it___


DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Roger Medsker]

John,

It sounds like you have already taken the admin 6.0 course. If so, you can
just take "BMC Remedy AR System 7.x: What's New (WBT)". It is web based,
costs much less, and covers all the new features of 7.0 without repeating
the 6.0 stuff.

Roger Medsker
Remedy Consultant
Bluestem Consulting Group, LLC
[EMAIL PROTECTED]



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Tuesday, July 31, 2007 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.0 Admin training

Has any one take the 7.0 admin course and is it different from 6.0 or is it
just admin 6.0 using 7.0?  Looking to take it but don't want to sit through
the same 6.0 course using 7.0


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I heard the same thing.  Is it true?

Rhetorical question: If true, why in the world would they do that?!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Tuesday, July 31, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.0 Admin training

** 

Thanks all   I heard some where that Installation and Configuration of
ITSM 7 is only for partners 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 __20060125___This posting
was submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[L. J. Head]

I'm not sure about RSP but when I got my RAC last year I was told there were
less than 200 world wide 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, July 31, 2007 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

I'm one.

-Original Message- 
From: Action Request System discussion list(ARSList) on behalf of
Scott Ames 
Sent: Tue 7/31/2007 8:00 AM 
To: arslist@ARSLIST.ORG 
Cc: 
Subject: Remedy Skilled Professionals


** 
How many Remedy Skilled Professionals are out there?
 
__20060125___This posting was submitted with
HTML in it___



#
The information contained in this electronic mail message, including
attachments, if any, is PetSmart confidential information.  It is intended
only for the use of the person(s) named above.  If the reader of this
message is not the intended recipient, or has received this message in
error, you are hereby notified that any review, dissemination, distribution
or copying of this communication is strictly prohibited.  If you are not the
intended recipient or have received this message in error, please notify the
sender via e-mail and promptly delete the original message.

#

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Rick Cook]

me 2.  The other question is how many people either have or plan to cert.
with the ITSM apps.

Rick

On 7/31/07, Bruce Scott <[EMAIL PROTECTED]> wrote:
>
> I'm one.
>
>-Original Message-
>From: Action Request System discussion list(ARSList) on behalf of
> Scott Ames
>Sent: Tue 7/31/2007 8:00 AM
>To: arslist@ARSLIST.ORG
>Cc:
>Subject: Remedy Skilled Professionals
>
>
>**
>How many Remedy Skilled Professionals are out there?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Craig Carter]

Two here...  Need a Kinetic Survey everyone can fill out and then have a
totals chart (RSP, RAC, etc).

 

CRAIG J. CARTER



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals

 

** 

How many Remedy Skilled Professionals are out there?

 

__20060125___This posting was submitted with HTML in
it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[John Atherly]

Thanks all   I heard some where that Installation and Configuration of 
ITSM 7 is only for partners 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Bruce Scott]

I'm one.

-Original Message- 
From: Action Request System discussion list(ARSList) on behalf of Scott 
Ames 
Sent: Tue 7/31/2007 8:00 AM 
To: arslist@ARSLIST.ORG 
Cc: 
Subject: Remedy Skilled Professionals


** 
How many Remedy Skilled Professionals are out there?
 
__20060125___This posting was submitted with HTML 
in it___


#
The information contained in this electronic mail message, including 
attachments, if any, is PetSmart confidential information.  It is intended only 
for the use of the person(s) named above.  If the reader of this message is not 
the intended recipient, or has received this message in error, you are hereby 
notified that any review, dissemination, distribution or copying of this 
communication is strictly prohibited.  If you are not the intended recipient or 
have received this message in error, please notify the sender via e-mail and 
promptly delete the original message.
#

Remedy Skilled Professionals

[Scott Ames]

How many Remedy Skilled Professionals are out there?
   

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Roger Justice]

Installation and Configuration of ITSM 7 if you are going to ITSM 7 is the best 
course to take. If you are looking to improve your development skills Admin3.


-Original Message-
From: John Atherly <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 31 Jul 2007 8:54 am
Subject: Remedy 7.0 Admin training



Has any one take the 7.0 admin course and is it different from 6.0 or is it
just admin 6.0 using 7.0?  Looking to take it but don't want to sit through
the same 6.0 course using 7.0


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"



AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Nall, Roger]

I would think that the first two parts are basic admin stuff. It is
probably the 3 part that gets into the advanced features of 7.0. This is
just my opinion as I have not taken any 7.0 classes although I am next
month.

Thanks,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556(New)
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall   Yahoo IM
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Tuesday, July 31, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.0 Admin training

Has any one take the 7.0 admin course and is it different from 6.0 or is
it
just admin 6.0 using 7.0?  Looking to take it but don't want to sit
through
the same 6.0 course using 7.0


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy 7.0 Admin training

[Rick Cook]

Some will be the same - how to create workflow objects and such.  Some shows
detailed info about the User Tool that many may not know otherwise.  If you
have taken the v6 class and have some experience working with v7, you may
not get much out of the v7 class.

Rick

On 7/31/07, John Atherly <[EMAIL PROTECTED]> wrote:
>
> Has any one take the 7.0 admin course and is it different from 6.0 or is
> it
> just admin 6.0 using 7.0?  Looking to take it but don't want to sit
> through
> the same 6.0 course using 7.0
>
>
> John Atherly
> American Power Conversion
> [EMAIL PROTECTED]
> 401-789-5735 Ext. 2120
> 1-800-788-2208 Ext. 2120
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Remedy 7.0 Admin training

[John Atherly]

Has any one take the 7.0 admin course and is it different from 6.0 or is it
just admin 6.0 using 7.0?  Looking to take it but don't want to sit through
the same 6.0 course using 7.0


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

European character set issue

[Ankur Gulati (GG/EIL)]

Hi All,
 
I have a query related to European character set support. I have checked
the archives but it all got very confusing so I am asking it once again.
 
The production environment supports European character set. I ran this
query SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET' in
the production and got the result as 
WE8ISO8859P1. When I ran the same query in the dev environment I got the
same result but dev environment changes all the European characters to
"?".

There is no DB charset entry in ar.conf file.

AR Server : 7.0.1

Database:Oracle9i

What am I missing?

 

Regards

Ankur


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Need someone to proof read

[Axton]

Thanks Jarl.  This defect does seem to match what I documented.  It's
really unfortunate that my development has to slow down so drastically
until they implement a fix, which was documented to be in the 2008
release.  You would think that a bug that slows down every
developer/administrator of their product would be pretty high on the
list, seeing as one of the main advantage points of Remedy is the
rapid turnaround for developing applications.

Unfortunately, many of the forms I work against are already in
applications, and getting into the habit of creating an application
for things not typically in an application would be a bad practice.
Even for large apps, like ITSM 7, using the existing application will
not buy you much since so many objects are already in the application.

Axton Grams

On 7/30/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> It is registred a defect on this: SW00268760. Classification: Under
> Consideration
>
> An workaround is to create an application, move the forms your working
> on into this application. Then it is faster to work in the admin tool.
> (you have to manually refresh the active link list to reflect your
> changes)
>
> --
> Jarl
>
> On 7/30/07, Axton <[EMAIL PROTECTED]> wrote:
> > Would someone mind proofreading this before I send it to BMC?
> >
> > http://bugs.arswiki.org/show_bug.cgi?id=58
> >
> > It has to do with the performance of the admin tool and contains some
> > suggestions to alleviate the resource requirements of some expensive
> > operations.
> >
> > Thanks,
> > Axton Grams
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
> > the Answers Are"
> >
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Product Classification uniqueness

[Gayford, Matthew C.]

I ran into the same problem Steve. Unfortunately I haven't found any
workaround - the only real solution is to make all of your product names
unique (somehow!).

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke
Sent: Monday, July 30, 2007 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Product Classification uniqueness

Hi

We have just started using ITSM Version 7 and have found it a rather
frustrating process to say the least with lack of documentation

The current issue we face is with the Production classification and
when you get to Product level the list of products must be unique. Has
anyone else foudn this to be a major restriction and if so have you
managed a work around

The way we have set up our product classification model requies
products to appear under multiply Tier 1 and 2 options

Eg

Tier 1 Account Admin
Tier 2 New Account

Product = Remedy

Tier 1 Software
Tier 2 Standard Operating Enviroment

Product
Remedy


Regards

Steve Bullock


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Product Classification uniqueness

[Kelly Deaver]

Steve,
You need to think about how you are classifying slightly different.
You select the product in the Product Categorization section (This is the 
What\Noun section) -
Tier 1 = Software
Tier 2 = Application
Tier 3 = Third Party (if you follow OOTB) or Standard Operating Environment 
(your Example)
Product Name = Remedy

Then you also select an Operational Categorization (This is the Action\verb 
Section) -
Tier 1 = Add
Tier 2 = New Account
 or
Tier 1 = Install
Tier 2 = Software
 or 
Tier 1 = Change
Tier 2 = User Permissions

See, no matter what the action, the thing (Remedy application) is still the 
same. The combination of the two sets defines the full reason for the ticket. 
This is very handy because now you can report on say ALL Remedy issues or All 
New Account issues.

Kelly
-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: Product Classification uniqueness
> From: Steve Burke <[EMAIL PROTECTED]>
> Date: Mon, July 30, 2007 5:12 pm
> To: arslist@ARSLIST.ORG
> 
> Hi
> 
> We have just started using ITSM Version 7 and have found it a rather
> frustrating process to say the least with lack of documentation
> 
> The current issue we face is with the Production classification and
> when you get to Product level the list of products must be unique. Has
> anyone else foudn this to be a major restriction and if so have you
> managed a work around
> 
> The way we have set up our product classification model requies
> products to appear under multiply Tier 1 and 2 options
> 
> Eg
> 
> Tier 1 Account Admin
> Tier 2 New Account
> 
> Product = Remedy
> 
> Tier 1 Software
> Tier 2 Standard Operating Enviroment
> 
> Product
> Remedy
> 
> 
> Regards
> 
> Steve Bullock
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: How hard is it really? Japanese and Chinese on same server as English

[Hugo Visser]

Usually I refrain from plugging our product, but what the heck...

ExpertDesk is out OTB application that has also full localisation support
out of the box. By default we supply English, Dutch, French, German and
Polish locales (views and error messages). On top of that we have a full
data separation feature that allows for multitenacy, transparent for a user
and highly configurable. ExpertDesk is data driven, so for most common
things there's no need to customize the application using the admin tool.

Our website is http://www.expertdesk.com and if you are a small shop you
might be interested in http://www.expertdesk-saas.com

There, I've said it :)

Hugo


On 7/30/07, David Sanders <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi Geoff
>
>
>
> You're welcome.  Just as an aside, you may be interested to know that our
> own ESS application is delivered 'localization-ready' – that is with all the
> locale fields and amended queries in place necessary to allow you to easily
> add multiple languages to the application.
>
>
>
> Regards
>
>
>
> David Sanders
>
> Remedy Solution Architect
>
> *Enterprise** Service Suite @ Work*
>
> ==
>
> *ARS List Award Winner 2005*
>
> *Best 3rd party Remedy Application*
>
> * *
>
> See the *ESS Concepts 
> Guide*
>
>
>
> tel +44 1494 468980
>
> mobile +44 7710 377761
>
> email [EMAIL PROTECTED]
>
>
>
> web http://www.westoverconsulting.co.uk
>
>
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Geoffrey Endresen
> *Sent:* Monday, July 30, 2007 8:50 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How hard is it really? Japanese and Chinese on same server
> as English
>
>
>
> ** Thanks for the great information. It makes sense that I need 7.x. I'll
> guess we will plan that first.
>
> -Geoff
>
> On 7/30/07, *David Sanders* < [EMAIL PROTECTED]>
> wrote:
>
> This is a post from David Easter a while ago on using multi-byte character
>
> sets that you might need to bear in mind:
>
>
>   __20060125___This posting was submitted with HTML in
> it___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"