Remedy Redundancy Server
Dear team. I have a requirement to setup remedy redundancy server, Can any one provide me some documents on this . Thanks in advance. Regards, Salma -- View this message in context: http://www.nabble.com/Remedy-Redundancy-Server-tp21683671p21683671.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
This one was really funny.. [?] On Tue, Jan 27, 2009 at 6:28 PM, Steve Michadick steven.michadick@mcnosc.usmc.mil wrote: You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are 330.gif
Re: Jr. Remedy Developer Needed
You also can't get a top secret if you're having a secret affair on your wife (*cough* Clinton! *cough*). The rules, you see, apply to everyone else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Only if you're caught. Kennedy got away with it for years in plain sight. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, January 27, 2009 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can't get a top secret if you're having a secret affair on your wife (*cough* Clinton! *cough*). The rules, you see, apply to everyone else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
I think you need to keep you personal political issues to yourself Sir. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Recall: Jr. Remedy Developer Needed
Henderson, Danielle R CNTR would like to recall the message, Jr. Remedy Developer Needed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
This is not a political forum. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Recall: Jr. Remedy Developer Needed
There goes your clearance. Fluxman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Henderson, Danielle R CNTR Sent: 01/27/2009 9:04 AM To: arslist@ARSLIST.ORG Subject: Recall: Jr. Remedy Developer Needed Henderson, Danielle R CNTR would like to recall the message, Jr. Remedy Developer Needed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Account Test
Testing account, please disregard... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
We had a similar issue recently, got this back from support. Hope it helps BMC Software has implemented several changes to the Electronic Product Distribution (EPD). From now, your will be entitled to download from the EPD only the product related to your support profile. In order to update your support profile please follow the below instructions: www.bmc.com Log-in into your profile with your usual User ID and password Click on My Support Profile Click on Manage Support ID's, Go to the Support Contract Management Panel, enter the Support ID and password that you want to add and click add. The Support ID and password associated with the product: Password associate to the support id is xxx (in lower case) Please add on one or more support id that you need . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem That was the first thing the web support guy did before he handed me over to the other support team. We only have 1 support id with ARS. I added our other id's, but they deal with other products (TD, SIM, BEM). Quoting Pierson, Shawn shawn.pier...@sug.com: I see all three versions of everything logged in on mine. I think what David is pointing at is that in some cases there are multiple support ids, and that if you don't have the right one that your support contract is tied to, you may not be able to download them. That still doesn't explain why you can see ARS 7.1, but I've seen situations like that before. Once BMC created a separate support id for us to download a demo of something, and my coworker at the time made that his primary support id on his profile. That caused some issues, and it could be similar to what you are running into. I'm not saying this is the case, but you may want to double check your support ids at least to eliminate that as a factor. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility -Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36
Re: Jr. Remedy Developer Needed
The ARS List is no place to talk politics, especially in defaming my president. Based on the email address you are using, I'm very surprised you don't have more respect for this country. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
defaming my president, don't have more respect for this country Sir, you are talking politics. Fluxman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: 01/27/2009 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed The ARS List is no place to talk politics, especially in defaming my president. Based on the email address you are using, I'm very surprised you don't have more respect for this country. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
The ARSList is no place for personal attacks, either. Just sayin' --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, January 27, 2009 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed The ARS List is no place to talk politics, especially in defaming my president. Based on the email address you are using, I'm very surprised you don't have more respect for this country. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Mysterious ancient services
We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Service Targets on ITSM 7
Hi Listers - I wonder if anyone can help me? We are in the process of moving
from ITSP 4 to ITSM 7. As part of this project we are currently doing a gap
analysis between the two system. I'm looking at the SLM module and am having
some problems. Apologies for the length of post, but I want to make sure I
explain everything properly.
In ITSP, we have a form called SLM:Service Level Agreement. In this form, you
define SLAs and you also define which fields on an Incident are mapped to that
SLA. E.g. You can specify which Company, Contact Company, Service Cats, Product
Cats, Groups this SLA applies to. What this allows us to do is to define a
Default SLA. By this I mean that if no other SLA is found for the incident
this default one will be applied. The workflow that finds the SLA has a Set
Fields If qualification like:
('SLM For Form' = $SCHEMA$ ) AND ( 'SLM Event' = General ) AND ( 'Contract
ID' = $Contract ID$ OR 'Contract ID' = $NULL$) AND ( 'Owner Support Company' =
$ Owner Support Company$ OR 'Company' = - Global - ) AND ('Owner Support
Organization' = $Owner Support Organization$ OR 'Owner Support Organization' =
$NULL$ ) . and continues on for all the fields that are currently
defined in the SLA.
We are trying to duplicate this functionality in ITSM 7. I have defined two
Service Targets that differ only slightly from each other in their Terms and
Conditions:
1. 'Contact Company' = My Company AND 'Company' = My Company
2. 'Contact Company' = My Company AND 'Company' = My Company AND
'Categorization Tier 1' = Install AND 'Categorization Tier 2' = Server
These Service Targets are part of a Service Target Group.
This part I can get to work. I can get Service Target (2) to apply when it
should. If I now simply modify the Incident, without Changing the
Categorization Tier 1 and Tier 2, Service Target (1) gets applied. Looking at
the workflow, I can see that the Run If of the Filter for Service Target (2)
runs, but the Push Fields If qualification fails because the SLM:Measurement
entry already exists for this Service Target. Thus, the Run If of the Filter
for Service Target (1) runs and the Push Fields If succeeds and the new Service
Target is applied.
My questions are:
1. Has anybody / is anybody using Service Targets the way we want to? If
so, can you give me some hints?
2. Can anyone think of a way that we can make the system behave with a
default Service Target? Happy to customise, but would prefer config changes!
Many thanks, and apologies for the length of post!
Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com
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Re: Mysterious ancient services
Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers
Re: Jr. Remedy Developer Needed
One politically related thing to mention that Is on topic : whenever a new administration takes office, there are lots of new appointees, all of whom need clearances. Any of us who need one in this time period might notice the process being backed up some due to the crush of new requests. Anything else political needs to be on a more appropriate forum. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Moore, Christopher Allen christopher.mo...@unisys.com Date: Tue, 27 Jan 2009 09:23:08 To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no
Remedy Alert
Quick question: Is there any way to get Remedy Alert to use the default browser instead of always opening the Alert List in IE? (This is assuming Alert is configured to open via the web) AR 7.1 p5 --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Please consider the enormous number of senior military personnel who have served overseas and taken spouses from foreign countries. Surely all of those people are not suddenly disqualified from high-ranking military service simply because their spouses are citizens of other countries? It has been my experience that your ability to get a clearance is largely determined by 1. How badly the organization hiring you needs you, 2. How high up the chain of authority they are 3. How senior the decision-making official in charge of the project is 4. Not to give false hope to green-card holders and felons. You still have to be a citizen in good standing. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Tuesday, January 27, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives
Open/Close window problem
I have an Active Link that opens a Dialog from a new record, grabs some additional values from the dialog form, and is supposed to return them on Close, which is fired by a button on the dialog. The fields map on open, but not on close. I have never seen this fail before. Any ideas of what might be the problem? ARS 7.1/ITSM 7.0.3 Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Open/Close window problem
Hi Rick, Only thing I can think of is on close do you have Commit Changes before the window closes? Greg Donalson Schlumberger _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, January 27, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Open/Close window problem ** I have an Active Link that opens a Dialog from a new record, grabs some additional values from the dialog form, and is supposed to return them on Close, which is fired by a button on the dialog. The fields map on open, but not on close. I have never seen this fail before. Any ideas of what might be the problem? ARS 7.1/ITSM 7.0.3 Rick __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mysterious ancient services
Thanks, that at least gives me a heads up of where else to start looking. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, January 27, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services ** Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk mailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Open/Close window problem
To have the dialog return the 'on close' mappings your button must do a commit changes before doing the close window action. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, January 27, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Open/Close window problem ** I have an Active Link that opens a Dialog from a new record, grabs some additional values from the dialog form, and is supposed to return them on Close, which is fired by a button on the dialog. The fields map on open, but not on close. I have never seen this fail before. Any ideas of what might be the problem? ARS 7.1/ITSM 7.0.3 Rick __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using a single username/password to access form from multiple hosts
Alternatively, you might be able to give this user a Fixed license. I don't recall having issues logging in from multiple locations with a fixed license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Monday, January 26, 2009 8:10 PM To: arslist@ARSLIST.ORG Subject: Re: Using a single username/password to access form from multiple hosts You can create a user account and assign read restrict user license to it. Remedy allows a read restrict user to login from a number of clients in parallel at a time. Since you need this from web, you can pass this readrestrict user name and password to the midtier servlet using the form url. A read restrict user can submit and view tickets with out any fixed or floating license. I guess you can not have submitter mode locked if you want to use read restrict user like this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Open/Close window problem
(sigh). I must be getting senile. That was it. Thanks, guys. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: LJ Longwing lj.longw...@gmail.com Date: Tue, 27 Jan 2009 09:42:42 To: arslist@ARSLIST.ORG Subject: Re: Open/Close window problem To have the dialog return the 'on close' mappings your button must do a commit changes before doing the close window action. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, January 27, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Open/Close window problem ** I have an Active Link that opens a Dialog from a new record, grabs some additional values from the dialog form, and is supposed to return them on Close, which is fired by a button on the dialog. The fields map on open, but not on close. I have never seen this fail before. Any ideas of what might be the problem? ARS 7.1/ITSM 7.0.3 Rick __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using a single username/password to access form from multiple hosts
Restricted Read and Admins are the only ones without this restriction. Fixed has the restriction if it's not an Admin user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, January 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Using a single username/password to access form from multiple hosts Alternatively, you might be able to give this user a Fixed license. I don't recall having issues logging in from multiple locations with a fixed license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Monday, January 26, 2009 8:10 PM To: arslist@ARSLIST.ORG Subject: Re: Using a single username/password to access form from multiple hosts You can create a user account and assign read restrict user license to it. Remedy allows a read restrict user to login from a number of clients in parallel at a time. Since you need this from web, you can pass this readrestrict user name and password to the midtier servlet using the form url. A read restrict user can submit and view tickets with out any fixed or floating license. I guess you can not have submitter mode locked if you want to use read restrict user like this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Open/Close window problem
:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, January 27, 2009 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Open/Close window problem ** (sigh). I must be getting senile. That was it. Thanks, guys. Rick Sent from my Verizon Wireless BlackBerry _ From: LJ Longwing Date: Tue, 27 Jan 2009 09:42:42 -0700 To: arslist@ARSLIST.ORG Subject: Re: Open/Close window problem To have the dialog return the 'on close' mappings your button must do a commit changes before doing the close window action. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, January 27, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Open/Close window problem ** I have an Active Link that opens a Dialog from a new record, grabs some additional values from the dialog form, and is supposed to return them on Close, which is fired by a button on the dialog. The fields map on open, but not on close. I have never seen this fail before. Any ideas of what might be the problem? ARS 7.1/ITSM 7.0.3 Rick __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using a single username/password to access form from multiple hosts
All he needs is submitting/viewing tickets. No updates are needed. So I guess using fixed license is waste of money. Also I am not sure but I guess if 10 users login at a time it will use 10 fixed licenses even though they use same user name. ReadRestric is free and unlimited. You can use it even in submitter mode locked , the only difference is normal user can update his own ticket without any license in submitter mode locked. A read restrict user can not modify his own ticket even in submitter mode locked. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mysterious ancient services
Hi William OK - so really scraping the old memory about this, the original CRM had a separate 'toolbar' application that was used for lots of things, probably including the screen-pop. Most of the DDE actions in the active links were to do with interaction with this toolbar application, and there were literally thousands of them. What are you trying to achieve? Are you trying to get CRM 4.5 running on ARS7.1, or are you trying to develop similar screen-pop functionality on a new application? If the latter, you should be able to find 3rd party applications that are TAPI-compliant that will enable you to do screen-pops with any Remedy application. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services Thanks, that at least gives me a heads up of where else to start looking. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, January 27, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services ** Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mysterious ancient services
There is a good chance you also have a Thin Client to manage the communications between the phones and Remedy. This will have a DDE string that does various things for you From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services Thanks, that at least gives me a heads up of where else to start looking. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, January 27, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services ** Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk mailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
I've worked directly for the DoD for past 17 years. From my direct experience, what you're saying is not correct. Neither the organization hiring you nor any boss in the food chain can determine whether you do get a full security clearance. They *can* influence you NOT getting a clearance (anybody can, really), but they cannot see that you do get one. In the Department of Defense, some unit commanders do have the authority to grant INTERIM security clearances while the actual investigation is ongoing; however, the actual investigation is conducted by an outside agency, the Defense Security Service (DSS). Thus, your local boss can't just pick up the phone, call the DSS, and say, Hey, we really need this guy. Push him through. What can negatively affect your chances of getting a security clearance? All of the following: - Being married to a foreign national, especially one from a nation unfriendly to the US - Contacts (friends, business partners, etc.) with foreign nationals, especially those from nations unfriendly to the US - Excessive indebtedness - A history of past or present financial irresponsibility (repossessions, foreclosures, bankruptcy, poor credit score) - Drug use, both past and present - Alcohol abuse, both past and present - Any type of psychological or emotional treatment - Any criminal history - Any membership in any group or association with subversive motives (Communist party, racist groups, militias, etc.) - Anything that may subject you to blackmail Now, just because one of these items may be true in your case doesn't mean you're instantly disqualified. For example, if you're married to a foreign national, that doesn't mean you're instantly disqualified; however, your spouse and his/her family and connections WILL be investigated. If anything sketchy is uncovered, you may not get a clearance. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Tuesday, January 27, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed Please consider the enormous number of senior military personnel who have served overseas and taken spouses from foreign countries. Surely all of those people are not suddenly disqualified from high-ranking military service simply because their spouses are citizens of other countries? It has been my experience that your ability to get a clearance is largely determined by 1. How badly the organization hiring you needs you, 2. How high up the chain of authority they are 3. How senior the decision-making official in charge of the project is 4. Not to give false hope to green-card holders and felons. You still have to be a citizen in good standing. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Tuesday, January 27, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran
Re: Jr. Remedy Developer Needed
Hello All, Please see link to below Defense Security Service Website regarding investigation of family members- https://www.dss.mil/GW/ShowBinary/DSS/psco/ps_faqs.html#18 Thanks, Jase On Tue, Jan 27, 2009 at 12:51 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE norm.kai...@eglin.af.mil wrote: I've worked directly for the DoD for past 17 years. From my direct experience, what you're saying is not correct. Neither the organization hiring you nor any boss in the food chain can determine whether you do get a full security clearance. They *can* influence you NOT getting a clearance (anybody can, really), but they cannot see that you do get one. In the Department of Defense, some unit commanders do have the authority to grant INTERIM security clearances while the actual investigation is ongoing; however, the actual investigation is conducted by an outside agency, the Defense Security Service (DSS). Thus, your local boss can't just pick up the phone, call the DSS, and say, Hey, we really need this guy. Push him through. What can negatively affect your chances of getting a security clearance? All of the following: - Being married to a foreign national, especially one from a nation unfriendly to the US - Contacts (friends, business partners, etc.) with foreign nationals, especially those from nations unfriendly to the US - Excessive indebtedness - A history of past or present financial irresponsibility (repossessions, foreclosures, bankruptcy, poor credit score) - Drug use, both past and present - Alcohol abuse, both past and present - Any type of psychological or emotional treatment - Any criminal history - Any membership in any group or association with subversive motives (Communist party, racist groups, militias, etc.) - Anything that may subject you to blackmail Now, just because one of these items may be true in your case doesn't mean you're instantly disqualified. For example, if you're married to a foreign national, that doesn't mean you're instantly disqualified; however, your spouse and his/her family and connections WILL be investigated. If anything sketchy is uncovered, you may not get a clearance. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Tuesday, January 27, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed Please consider the enormous number of senior military personnel who have served overseas and taken spouses from foreign countries. Surely all of those people are not suddenly disqualified from high-ranking military service simply because their spouses are citizens of other countries? It has been my experience that your ability to get a clearance is largely determined by 1. How badly the organization hiring you needs you, 2. How high up the chain of authority they are 3. How senior the decision-making official in charge of the project is 4. Not to give false hope to green-card holders and felons. You still have to be a citizen in good standing. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Tuesday, January 27, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W
Re: Reconciliation IDs
Jiri and Peter, Thanks very much for all your help Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Exactly, if you do not do it this way, the reconciliation engine cannot merge the records correctly as it has no way to tell that entries in dataset A, B and C actually represent an entry in the gold dataset, which is then meant to get updated with the discovery data. Regards Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 15:39 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs Jiri, Are you saying to first run an Identification job with A and B against the gold dataset, this will set the Recon Ids, then merge them into the C dataset and then into Gold. Wow i never thought of doing it like that, i will give it a try now. Thanks, Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs†Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDs†Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may
Java API Question
Hi All,
I'm trying to get started using the Java API and am running into something I
don't understand.
I have the following code that simply queries CMT:People for everybody that has
Unrestricted Access:
ARServerUser srv = new ARServerUser(user, password, null,
server, port);
try {
srv.login();
int fields[] = {1, 4};
OutputInteger nMatches = new OutputInteger();
ListEntry entries = srv.getListEntryObjects(CTM:People,
srv.decodeQualification('Unrestricted Access' != $NULL$), 0, 0, null, fields,
false, nMatches);
if ( nMatches.intValue() 0 ) {
for (Entry entry : entries) {
String id = entry.getEntryId();
String str = entry.toString();
}
}
} catch (ARException e) {
e.printStackTrace();
}
The code compiles fine and runs but throws an exception when it tries to decode
the qualification string. I get the following error:
ERROR (402): Incorrect format in the definition file; (missing cond op --
'Unrestricted Access' != $NULL$)
If I understand correctly, the qualification shouldn't need a conditional
operator, a relational operator should be just fine. If I remove the
qualification and simply pass null, it works without any errors. Has anyone
seen this error before and have an idea of what I might be doing wrong or
missing?
Let me know if I need to provide more information.
Thanks,
Lyle Taylor
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Re: Using a single username/password to access form from multiple hosts
Thats probably because you are an Administrator user. Admin users do not get that warning.. Cheers Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, January 27, 2009 11:47:14 AM Subject: Re: Using a single username/password to access form from multiple hosts Alternatively, you might be able to give this user a Fixed license. I don't recall having issues logging in from multiple locations with a fixed license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Monday, January 26, 2009 8:10 PM To: arslist@ARSLIST.ORG Subject: Re: Using a single username/password to access form from multiple hosts You can create a user account and assign read restrict user license to it. Remedy allows a read restrict user to login from a number of clients in parallel at a time. Since you need this from web, you can pass this readrestrict user name and password to the midtier servlet using the form url. A read restrict user can submit and view tickets with out any fixed or floating license. I guess you can not have submitter mode locked if you want to use read restrict user like this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
When you run into issues like this where you know the support person is wrong, ask for the issues to be escalated. There are some issues with the new entitlement features added to the supportweb that are working to be resolved. There's no need to destroy furniture or you forehead to get these types of things working :) Thanks, Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jan 26, 2009 at 10:40 PM, Wheeler, Dylan dy...@cnd-systems.comwrote: I didn't want to save this for more Friday humor this week. I got another response to this from support and here is a short outtake from it. --- In our new EPD search tool, I got the below information associated with your company name. XX FASTTRACK 2009-12-30 BMC Remedy IT Service Management Suite Unfortunately, I don't find BMC Remedy AR System Server listed as your company owned products, I am afraid it is the cause that you are not able to download it. For now you can click the request trial button to get a trial version for BMC Remedy AR System Server, or maybe contact our Sales Representative for trial version. -- For the record, we just moved back to BMC for support and bought the new ITSM licensing schema. I guess according to support, when you buy the ITSM suite, you get Asset, Change, Incident, Problem, etc, but you don't get ARS? hah I now have a headache and a dent in my desk. Dylan Pacific Life Quoting Pierson, Shawn shawn.pier...@sug.com: I see all three versions of everything logged in on mine. I think what David is pointing at is that in some cases there are multiple support ids, and that if you don't have the right one that your support contract is tied to, you may not be able to download them. That still doesn't explain why you can see ARS 7.1, but I've seen situations like that before. Once BMC created a separate support id for us to download a demo of something, and my coworker at the time made that his primary support id on his profile. That caused some issues, and it could be similar to what you are running into. I'm not saying this is the case, but you may want to double check your support ids at least to eliminate that as a factor. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday
Re: Java API Question
http://www.mail-archive.com/arslist@arslist.org/msg26634.html
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
On Wed, Jan 28, 2009 at 12:00 AM, Lyle Taylor tayl...@ldschurch.org wrote:
**
Hi All,
I'm trying to get started using the Java API and am running into something
I don't understand.
I have the following code that simply queries CMT:People for everybody that
has Unrestricted Access:
ARServerUser srv = *new* ARServerUser(user, password, *
null*, server, port);
*try* {
srv.login();
*int* fields[] = {1, 4};
OutputInteger nMatches = *new* OutputInteger();
ListEntry entries = srv.getListEntryObjects(
CTM:People, srv.decodeQualification('Unrestricted Access' != $NULL$),
0, 0, *null*, fields, *false*, nMatches);
*if* ( nMatches.intValue() 0 ) {
*for* (Entry entry : entries) {
String *id* = entry.getEntryId();
String *str* = entry.toString();
}
}
} *catch* (ARException e) {
e.printStackTrace();
}
The code compiles fine and runs but throws an exception when it tries to
decode the qualification string. I get the following error:
ERROR (402): Incorrect format in the definition file; (missing cond op --
'Unrestricted Access' != $NULL$)
If I understand correctly, the qualification shouldn't need a conditional
operator, a relational operator should be just fine. If I remove the
qualification and simply pass null, it works without any errors. Has anyone
seen this error before and have an idea of what I might be doing wrong or
missing?
Let me know if I need to provide more information.
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.
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Re: Jr. Remedy Developer Needed
Of course, one has to differentiate between interim or temporary clearance and permanent clearance. Fluxman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: 01/27/2009 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed Please consider the enormous number of senior military personnel who have served overseas and taken spouses from foreign countries. Surely all of those people are not suddenly disqualified from high-ranking military service simply because their spouses are citizens of other countries? It has been my experience that your ability to get a clearance is largely determined by 1. How badly the organization hiring you needs you, 2. How high up the chain of authority they are 3. How senior the decision-making official in charge of the project is 4. Not to give false hope to green-card holders and felons. You still have to be a citizen in good standing. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Tuesday, January 27, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use.
Floating User License Ratio
As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating User License Ratio
I have used as high as 12 to 1. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, January 27, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Floating User License Ratio As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Interims are given out like candy corn. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jim Fox Sent: Tuesday, January 27, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed Of course, one has to differentiate between interim or temporary clearance and permanent clearance. Fluxman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: 01/27/2009 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed Please consider the enormous number of senior military personnel who have served overseas and taken spouses from foreign countries. Surely all of those people are not suddenly disqualified from high-ranking military service simply because their spouses are citizens of other countries? It has been my experience that your ability to get a clearance is largely determined by 1. How badly the organization hiring you needs you, 2. How high up the chain of authority they are 3. How senior the decision-making official in charge of the project is 4. Not to give false hope to green-card holders and felons. You still have to be a citizen in good standing. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Tuesday, January 27, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this
Re: Remedy Search data export to xls
You might have to enclose this field in double quotes. You could possibly do this by creating a separate hidden field, Then I believe the /n's won't create separate lines. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Redick, Kevin Sent: Tuesday, January 20, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Search data export to xls ** Hello, I haven't ran into this problem myself however here is a link to a handy web page that shows such problems are not Remedy specific and may help with your solving of them. .. ://www.creativyst.com/Doc/Articles/CSV/CSV01.htmhttp://www.creativyst.com/Doc/Articles/CSV/CSV01.htm To sum it up, apparently you should be avoiding using manual linefeeds if possible, or at least if you want to easily convert around... Also depending if they are getting added to the csv file correctly, then importing in excel you may need manually import (or setup a script to do such), that used specific options rather than the default Excel will default to importing \n as a new field I believe. To test do Data- Import select your file, then selectee delimited, hit next and you should be able to select only the , option as the limiter (or other options as desired) and hit finish. (Instruction may vary depending on exact version of excel etc, if you are even using excel). You should now hopefully have your data with the /n in the same/full fields. Hope this helps a little bit at least. --Kevin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA Sent: Tuesday, January 20, 2009 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Search data export to xls ** Thanks Joe for replysing, Yes of course it's CVS option. problem is when i export to cvs my description value (if it is multiple lines with '\n') break into multiple rows. Can you please share how you avoid such situation. Thanks Regards Manish From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, January 19, 2009 8:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Search data export to xls ** What do you mean exported to xls??? There is only a csv option and I didn't have any problems with using the csv option except that leading 0's get truncated if you manipulate the file later using Excel and as a workaround I use Access to do that. Joe From: Manish SINGLA manish.sin...@st.com To: arslist@ARSLIST.ORG Sent: Monday, January 19, 2009 7:40:13 AM Subject: Remedy Search data export to xls Hello List, There is issue of description field, which get copied in multiple rows when exported to xls, through search result reporting. Please note when we perform following: 1. Search field value based tickets on Helpdesk table 2. Run report on search results 3. Try exporting data to xls When data get exported to xls, \n there in Description field breaks description field value to multiple row. I need a solution through which I can export text fields like Description to single cell of xls. Thanks Regards Manish __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Please visit us at http://www.teletech.com This EMAIL and any attachments may contain confidential, proprietary and/or privileged information. If you are not the intended recipient, please immediately notify the sender by return email, and delete this communication and any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be subject to criminal and civil proceedings. Unless otherwise stated, opinions expressed in this email are those of the author and are not endorsed by TeleTech Holdings. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
You're absolutely on target, Norm. Perhaps I should have stated the list I gave below applies when being considered for a position requiring a clearance, not whether you actually receive the clearance. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, January 27, 2009 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed I've worked directly for the DoD for past 17 years. From my direct experience, what you're saying is not correct. Neither the organization hiring you nor any boss in the food chain can determine whether you do get a full security clearance. They *can* influence you NOT getting a clearance (anybody can, really), but they cannot see that you do get one. In the Department of Defense, some unit commanders do have the authority to grant INTERIM security clearances while the actual investigation is ongoing; however, the actual investigation is conducted by an outside agency, the Defense Security Service (DSS). Thus, your local boss can't just pick up the phone, call the DSS, and say, Hey, we really need this guy. Push him through. What can negatively affect your chances of getting a security clearance? All of the following: - Being married to a foreign national, especially one from a nation unfriendly to the US - Contacts (friends, business partners, etc.) with foreign nationals, especially those from nations unfriendly to the US - Excessive indebtedness - A history of past or present financial irresponsibility (repossessions, foreclosures, bankruptcy, poor credit score) - Drug use, both past and present - Alcohol abuse, both past and present - Any type of psychological or emotional treatment - Any criminal history - Any membership in any group or association with subversive motives (Communist party, racist groups, militias, etc.) - Anything that may subject you to blackmail Now, just because one of these items may be true in your case doesn't mean you're instantly disqualified. For example, if you're married to a foreign national, that doesn't mean you're instantly disqualified; however, your spouse and his/her family and connections WILL be investigated. If anything sketchy is uncovered, you may not get a clearance. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Tuesday, January 27, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed Please consider the enormous number of senior military personnel who have served overseas and taken spouses from foreign countries. Surely all of those people are not suddenly disqualified from high-ranking military service simply because their spouses are citizens of other countries? It has been my experience that your ability to get a clearance is largely determined by 1. How badly the organization hiring you needs you, 2. How high up the chain of authority they are 3. How senior the decision-making official in charge of the project is 4. Not to give false hope to green-card holders and felons. You still have to be a citizen in good standing. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Tuesday, January 27, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed James, that's odd- I was cleared for a TS in 2002 while married to a Canadian citizen who didn't yet have a green card. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's
Server Ports and Queues
ARS 7.1p3 Solaris 9 Sybase 15 Server Grouping two hosts In the past I thought you could increase the maximum number of Fast and List threads and those new threads would spawn almost immediately. When the server needed a new thread they would create one. I understand a restart would be necessary to decrease the maximum. On my current hosts the threads appear to be maxed out. A quick look at SQL logging by thread and all have been created and all are working hard. So I increased the maximum number of each from 6 to 8 but I have not seen the new threads start up. Nothing in the arthread log and no new TIDs in the SQL logs. Does 7.1 require a restart in order for the settings to take effect or does the server just no think they are needed? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Java API Question
Excellent! Thanks. Switching to parseQualification rather than
decodeQualification fixed it.
Thanks,
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, January 27, 2009 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API Question
** http://www.mail-archive.com/arslist@arslist.org/msg26634.html
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
On Wed, Jan 28, 2009 at 12:00 AM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
Hi All,
I'm trying to get started using the Java API and am running into something I
don't understand.
I have the following code that simply queries CMT:People for everybody that has
Unrestricted Access:
ARServerUser srv = new ARServerUser(user, password, null,
server, port);
try {
srv.login();
int fields[] = {1, 4};
OutputInteger nMatches = new OutputInteger();
ListEntry entries = srv.getListEntryObjects(CTM:People,
srv.decodeQualification('Unrestricted Access' != $NULL$), 0, 0, null, fields,
false, nMatches);
if ( nMatches.intValue() 0 ) {
for (Entry entry : entries) {
String id = entry.getEntryId();
String str = entry.toString();
}
}
} catch (ARException e) {
e.printStackTrace();
}
The code compiles fine and runs but throws an exception when it tries to decode
the qualification string. I get the following error:
ERROR (402): Incorrect format in the definition file; (missing cond op --
'Unrestricted Access' != $NULL$)
If I understand correctly, the qualification shouldn't need a conditional
operator, a relational operator should be just fine. If I remove the
qualification and simply pass null, it works without any errors. Has anyone
seen this error before and have an idea of what I might be doing wrong or
missing?
Let me know if I need to provide more information.
Thanks,
Lyle Taylor
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the original message.
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Re: Java API Question
I agree with Axton...you are likely looking for parseQualification, not
decode
http://arswiki.org/dist/ars/docs/ARS/7.1/com/bmc/arsys/api/ARServerUser.html
#parseQualification(java.lang.String,%20java.lang.String)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, January 27, 2009 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Java API Question
**
Hi All,
I'm trying to get started using the Java API and am running into something I
don't understand.
I have the following code that simply queries CMT:People for everybody that
has Unrestricted Access:
ARServerUser srv = new ARServerUser(user, password, null,
server, port);
try {
srv.login();
int fields[] = {1, 4};
OutputInteger nMatches = new OutputInteger();
ListEntry entries =
srv.getListEntryObjects(CTM:People, srv.decodeQualification('Unrestricted
Access' != $NULL$), 0, 0, null, fields, false, nMatches);
if ( nMatches.intValue() 0 ) {
for (Entry entry : entries) {
String id = entry.getEntryId();
String str = entry.toString();
}
}
} catch (ARException e) {
e.printStackTrace();
}
The code compiles fine and runs but throws an exception when it tries to
decode the qualification string. I get the following error:
ERROR (402): Incorrect format in the definition file; (missing cond op --
'Unrestricted Access' != $NULL$)
If I understand correctly, the qualification shouldn't need a conditional
operator, a relational operator should be just fine. If I remove the
qualification and simply pass null, it works without any errors. Has anyone
seen this error before and have an idea of what I might be doing wrong or
missing?
Let me know if I need to provide more information.
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.
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Approvals in Change Management
Hello, Is there an escalation of approvals in CM if it hasn't been approved in a certain amount of time? Thanks, Ranjith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating User License Ratio
I'm currently running at about 10:1...and I'm nowhere near maxed out. It all depends on your floating users usage. Typically your ratio needs to be at least 3.5:1 to make it financially feasible to do Floatingbut higher ratios are better if you can get away with it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, January 27, 2009 12:16 PM To: arslist@ARSLIST.ORG Subject: Floating User License Ratio As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Server Ports and Queues
it's my understanding that they will spawn as needed as well...so I must assume that your server doesn't feel the need for them...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, January 27, 2009 1:09 PM To: arslist@ARSLIST.ORG Subject: Server Ports and Queues ** ARS 7.1p3 Solaris 9 Sybase 15 Server Grouping two hosts In the past I thought you could increase the maximum number of Fast and List threads and those new threads would spawn almost immediately. When the server needed a new thread they would create one. I understand a restart would be necessary to decrease the maximum. On my current hosts the threads appear to be maxed out. A quick look at SQL logging by thread and all have been created and all are working hard. So I increased the maximum number of each from 6 to 8 but I have not seen the new threads start up. Nothing in the arthread log and no new TIDs in the SQL logs. Does 7.1 require a restart in order for the settings to take effect or does the server just no think they are needed? Thank you Frank __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating User License Ratio
Use RRR|LicenseMonitor to see how many you need. Its not free, but it easily pays for itself and then some. If you're considering buying more licenses its well worth it to let RRR analyze your user usage to see what mix of fixed/floating you really need. Who knows, maybe you have seldom-used fixed licenses you can exchange to get more floaters. Chad Hall | Software Developer Acxiom Information Systems 1-501-342-2650 office | 1-501-472-1379 cell | 1-501-342-3911 fax 301 East Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, January 27, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Floating User License Ratio As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating User License Ratio
I've been using it for about a year and a half now...and it's by far the best license management tool I have ever used for Remedy -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hall Chad - chahal Sent: Tuesday, January 27, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Floating User License Ratio Use RRR|LicenseMonitor to see how many you need. Its not free, but it easily pays for itself and then some. If you're considering buying more licenses its well worth it to let RRR analyze your user usage to see what mix of fixed/floating you really need. Who knows, maybe you have seldom-used fixed licenses you can exchange to get more floaters. Chad Hall | Software Developer Acxiom Information Systems 1-501-342-2650 office | 1-501-472-1379 cell | 1-501-342-3911 fax 301 East Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, January 27, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Floating User License Ratio As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Approvals in Change Management
Ranjith, Yes. You can do so by configuring the Approval Process in AP:Administration console. AP:Administration Process tab Select the process you need to configure and click View Signature Escalations set it as you required i.e. Hours\Days Also check the Server Settings in the AP:Administration to make sure Escalations are Enabled. Thanks, VB From: Action Request System discussion list(ARSList) on behalf of Ranjith Sent: Tue 1/27/2009 3:23 PM To: arslist@ARSLIST.ORG Subject: Approvals in Change Management ** Hello, Is there an escalation of approvals in CM if it hasn't been approved in a certain amount of time? Thanks, Ranjith __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Reconciliation IDs
Hey Guys, One more quick question if thats ok. My only problem now is that the relationships do not come over to C. Where should i set the Recon Ids back to 0 again so that i can make a fresh start? Thanks Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Exactly, if you do not do it this way, the reconciliation engine cannot merge the records correctly as it has no way to tell that entries in dataset A, B and C actually represent an entry in the gold dataset, which is then meant to get updated with the discovery data. Regards Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 15:39 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs Jiri, Are you saying to first run an Identification job with A and B against the gold dataset, this will set the Recon Ids, then merge them into the C dataset and then into Gold. Wow i never thought of doing it like that, i will give it a try now. Thanks, Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs†Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDs†Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
I can go you one better: I used the e-mail link on the EPD download page to submit an issue because while I can download the documentation for 7.5 just fine whenever I click any of the links to the actual installer files (which are several hundred MB each) my browser just hangs and never gets anywhere. The response I got back from Support was the same canned add your Support ID to your account text. I never said that I couldn't see the product, I just can't get the download to proceed in my browser. I guess I should have included a screen shot of the download page clearly showing the 7.5 download links. -Rick _ Rick Westbrock PETCO Telecom Engineer ri...@petco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem I didn't want to save this for more Friday humor this week. I got another response to this from support and here is a short outtake from it. --- In our new EPD search tool, I got the below information associated with your company name. XX FASTTRACK 2009-12-30 BMC Remedy IT Service Management Suite Unfortunately, I don't find BMC Remedy AR System Server listed as your company owned products, I am afraid it is the cause that you are not able to download it. For now you can click the request trial button to get a trial version for BMC Remedy AR System Server, or maybe contact our Sales Representative for trial version. -- For the record, we just moved back to BMC for support and bought the new ITSM licensing schema. I guess according to support, when you buy the ITSM suite, you get Asset, Change, Incident, Problem, etc, but you don't get ARS? hah I now have a headache and a dent in my desk. Dylan Pacific Life Quoting Pierson, Shawn shawn.pier...@sug.com: I see all three versions of everything logged in on mine. I think what David is pointing at is that in some cases there are multiple support ids, and that if you don't have the right one that your support contract is tied to, you may not be able to download them. That still doesn't explain why you can see ARS 7.1, but I've seen situations like that before. Once BMC created a separate support id for us to download a demo of something, and my coworker at the time made that his primary support id on his profile. That caused some issues, and it could be similar to what you are running into. I'm not saying this is the case, but you may want to double check your support ids at least to eliminate that as a factor. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the
Re: Approvals in Change Management
Thank you VB. On Tue, Jan 27, 2009 at 2:45 PM, Balakumar, Viswanathan vbalaku...@columnit.com wrote: Ranjith, Yes. You can do so by configuring the Approval Process in AP:Administration console. AP:Administration Process tab Select the process you need to configure and click View Signature Escalations set it as you required i.e. Hours\Days Also check the Server Settings in the AP:Administration to make sure Escalations are Enabled. Thanks, VB From: Action Request System discussion list(ARSList) on behalf of Ranjith Sent: Tue 1/27/2009 3:23 PM To: arslist@ARSLIST.ORG Subject: Approvals in Change Management ** Hello, Is there an escalation of approvals in CM if it hasn't been approved in a certain amount of time? Thanks, Ranjith __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Crystal Reports and Mid-Tier license issue
Hi folks. Does anyone know a workaround to using concurrent licensing on BOXI R2 and the midtier? It seems that every time a report is fetched it uses a license, so even though its the same account being used everytime any reports are fetched back to back the 10 licenses we have run out fairly quick before they are dropped. This causes errors such as the following: Failed to Process the Request!! An Error occured at the Server: All of your systems 10 concurrent access licenses are in use at this time. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Crystal Reports and Mid-Tier license issue
Steve, What if you set up Guest access on the BOXI server? Give the Guest user a named license. won't that work? Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, January 27, 2009 8:16 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports and Mid-Tier license issue ** Hi folks. Does anyone know a workaround to using concurrent licensing on BOXI R2 and the midtier? It seems that every time a report is fetched it uses a license, so even though its the same account being used everytime any reports are fetched back to back the 10 licenses we have run out fairly quick before they are dropped. This causes errors such as the following: Failed to Process the Request!! An Error occured at the Server: All of your systems 10 concurrent access licenses are in use at this time. Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
$OPERATION$ = GET on Get Filter
No, Query does not work. Again, I want this to work on a Get Entry Filter, Query works on active links for form mode only. The AR 7.0 workflow objects doc says to use GET keyword on get entry filters. QUERY keyword is not supported in filters. Thanks. -Original Message- From: Scott Illari [mailto:sill...@optonline.net] Sent: January 26, 2009 1:51 PM Subject: No subject given Your qualification should read $OPERATION$ = QUERY...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating User License Ratio
There is no 'magic' number that works for any two organizations. Your needs will vary based on how your users access the system. Careful evaluation of the utilization within your environment will be required to find the optimal ratio for your environment. I've not used the RRR|LicenseMonitor but I hold the author in high regard as he has a long running track record of doing things the right way. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 28, 2009 at 2:15 AM, LJ Longwing lj.longw...@gmail.com wrote: I've been using it for about a year and a half now...and it's by far the best license management tool I have ever used for Remedy -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hall Chad - chahal Sent: Tuesday, January 27, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Floating User License Ratio Use RRR|LicenseMonitor to see how many you need. Its not free, but it easily pays for itself and then some. If you're considering buying more licenses its well worth it to let RRR analyze your user usage to see what mix of fixed/floating you really need. Who knows, maybe you have seldom-used fixed licenses you can exchange to get more floaters. Chad Hall | Software Developer Acxiom Information Systems 1-501-342-2650 office | 1-501-472-1379 cell | 1-501-342-3911 fax 301 East Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, January 27, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Floating User License Ratio As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: $OPERATION$ = GET on Get Filter
Thats not right.. QUERY is the correct keyword. Where did you read it was GET? Look at the ar.h header file and you will see QUERY is defined as the OPERATION keyword. Joe From: Amarjit Hothi azstr...@yahoo.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 27, 2009 11:33:14 PM Subject: $OPERATION$ = GET on Get Filter No, Query does not work. Again, I want this to work on a Get Entry Filter, Query works on active links for form mode only. The AR 7.0 workflow objects doc says to use GET keyword on get entry filters. QUERY keyword is not supported in filters. Thanks. -Original Message- From: Scott Illari [mailto:sill...@optonline.net] Sent: January 26, 2009 1:51 PM Subject: No subject given Your qualification should read $OPERATION$ = QUERY...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AW: $OPERATION$ = GET on Get Filter
GET is also defined in ar.h I created a simple Filter. Execute On = Get Entry 1. Action = Message(Note) $OPERATION$ Here is the result HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Joe DeSouza Gesendet: Mittwoch, 28. Januar 2009 08:09 An: arslist@ARSLIST.ORG Betreff: Re: $OPERATION$ = GET on Get Filter ** Thats not right.. QUERY is the correct keyword. Where did you read it was GET? Look at the ar.h header file and you will see QUERY is defined as the OPERATION keyword. Joe From: Amarjit Hothi azstr...@yahoo.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 27, 2009 11:33:14 PM Subject: $OPERATION$ = GET on Get Filter No, Query does not work. Again, I want this to work on a Get Entry Filter, Query works on active links for form mode only. The AR 7.0 workflow objects doc says to use GET keyword on get entry filters. QUERY keyword is not supported in filters. Thanks. -Original Message- From: Scott Illari [mailto:sill...@optonline.net] Sent: January 26, 2009 1:51 PM Subject: No subject given Your qualification should read $OPERATION$ = QUERY...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Outlook.jpg
