Re: ITSM 7 AIE Question
Other option is to write perl script which will pull that data from source and will manipulate into cache itself and will push that data onto the destination form. Regards, Aditya On Wed, Feb 25, 2009 at 6:00 AM, Kelly Deaver kdea...@kellydeaver.comwrote: ** Roger's recommendation is the standard recommendation. It is always a good practice to bring in to a staging table, do transformation of data, then push to the final forms. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: ITSM 7 AIE Question From: Roger Justice rjust2...@aol.com Date: Tue, February 24, 2009 5:47 pm To: arslist@ARSLIST.ORG ** You can also create a new staging form that you would populate that would have the workflow to provide valid data and then push to CTM:People. -Original Message- From: Drew Shuller d...@io.com To: arslist@ARSLIST.ORG Sent: Tue, 24 Feb 2009 6:03 pm Subject: Re: ITSM 7 AIE Question ** Christie, I like to keep things simple for AIE. Can you create a database view in your payroll system that holds the correct data? Drew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Looking for work? Get job alerts, employment information, career advice and job-seeking tools at AOL Find a Jobhttp://jobs.aol.com/?ncid=emlcntuscare0001 . __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Cannot see some fields from Active Directory
Vinit, The attributes you see may be limited to your filter in the form properties. Check the vendor tab in form properties and see what the table name field says. The table name in my form properties is: ldap://AD/DC=domain,DC=com??sub?(objectclass=user) ...i'm able to see the field that you mentioned below. Also, have you tried using the LDP.exe tool in the Windows Support Tools pack? I would suggest you log in with the Remedy service account, bind to your directory and see if the attribute is available. Might be a permissions issue. Hope that helps! -Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of vinitPatil Sent: Tuesday, February 24, 2009 10:21 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot see some fields from Active Directory Hello, As per your instructions I searched Active Directory fields list and I found that the field name is physicalDeliveryOfficeName. With this exact name I've created new field but still it is not showing any value although values are present in AD. Also when I try to search records using this field it gives me following error: The LDAP operation has failed : Bad search filter (LDAPERR 87) (ARERR 3377) What's wrong here? Thanks Regards, Vinit PCR Remedy wrote: Also if you know the exact name of the field in the AD you want to show you can create it with that name. Peter. On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Vinit, Right click on the Vendor form when opened from the Admin tool, and the topmost option 'Fields from... ' will display the list of fields when selected. Some of the fields you see here will be in abbreiviations such as uid for User ID OR o for Organization, etc.. So you will need to know what you are looking for. Hope this helps.. Cheers Joe -- *From:* vinitPatil vpatil6...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, February 24, 2009 7:50:32 AM *Subject:* Cannot see some fields from Active Directory Hello All, I've integrated Remedy with AD. But it seems that Vendor form is not showing all the fields from AD. As I can see we have a field called Site/Location in Active Directory but Vendor form doesn't show this field. Does anyone know the workaround for this? Thanks Regards, Vinit - Thanks Regards, Vinit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp221 80757p22196997.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to 3GB by the addition of the /3GB switch to the appropriate line in the boot.ini file. See http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx and many of the other pages returned by a Google for “windows 3gb boot.ini”. The arserver is compiled with the large address aware flag that enables it to make use of the additional 1GB of RAM provided by this switch. However, I’d be interested to understand why your arserver process is getting so large that it is reaching the 2GB limit. How much memory does arserver.exe consume after startup – at the point that users can login? How many concurrent users? The initial size of the process is largely determined by the amount of forms and workflow that you have on the system as these are all read in to the server to create the cache. If you have a full ITSM system with multiple language packs the initial size could be in excess of 700MB. Once it is up and running the server will increase in size as it allocates memory to handle it’s day-to-day work – processing query results and so on. One of the advantages of the Windows platform is that once the server releases the memory it is returned to the OS and the footprint should shrink again. If the maximum process size (2 or 3 GB depending on the flag above) minus the current size or arserverd is LESS than the startup size a recache operation is likely to fail. Things that you could do; · Enable the /3GB option · If your startup size is very large look to remove unused views, forms, workflow from the system · Set Large-Result-Logging-Threshold: 10 in ar.cfg and enable thread logging on the secondary servers – this will show you if you have users running queries returning large datasets and consuming memory. · Set Copy-Cache-Logging: T too – this will record the recache operations in the thread log. You want to make sure that you see the freeservercache that indicates that the server has released the original copy of the cache. If you have long running API calls it is possible for the server to end up with more than 2 copies of the cache – if this is a large cache you can very quickly hit the memory limit. Eg This is bad – multiple copies – you want to see a begin, end and free before the next begin. CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End FreeServerCache: rpcCallProc=10018 user=Remedy Application Service tid=5 rpcId=1178442632 Incidentally, if you have are using 64-bit Windows I believe the maximum size of a large address aware enabled 32-bit application is 4GB by default - http://msdn.microsoft.com/en-us/library/ms791558.aspx Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: 25 February 2009 07:17 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue Joe, The chunk setting should not cause malloc error. There is no timeout issue either. Today I saw memory consumption report when the recache triggered on secondary servers. It is crossing 2GB before the malloc error, a memory limitation on OS or arserver process? Regards, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 6:02:40 PM Subject: Re: ARS 7.1 server group issue Correct…… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf
Re: ARS 7.1 server group issue
Also i have seen instances where the memory jumps up when unqualified searches are done concurrently by different users. This can be disabled. Also if email engine is processing huge amount of emails with larger attachments. On Wed, Feb 25, 2009 at 1:45 PM, Walters, Mark mark_walt...@bmc.com wrote: By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to 3GB by the addition of the /3GB switch to the appropriate line in the boot.ini file. See http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx and many of the other pages returned by a Google for “windows 3gb boot.ini”. The arserver is compiled with the large address aware flag that enables it to make use of the additional 1GB of RAM provided by this switch. However, I’d be interested to understand why your arserver process is getting so large that it is reaching the 2GB limit. How much memory does arserver.exe consume after startup – at the point that users can login? How many concurrent users? The initial size of the process is largely determined by the amount of forms and workflow that you have on the system as these are all read in to the server to create the cache. If you have a full ITSM system with multiple language packs the initial size could be in excess of 700MB. Once it is up and running the server will increase in size as it allocates memory to handle it’s day-to-day work – processing query results and so on. One of the advantages of the Windows platform is that once the server releases the memory it is returned to the OS and the footprint should shrink again. If the maximum process size (2 or 3 GB depending on the flag above) minus the current size or arserverd is LESS than the startup size a recache operation is likely to fail. Things that you could do; · Enable the /3GB option · If your startup size is very large look to remove unused views, forms, workflow from the system · Set Large-Result-Logging-Threshold: 10 in ar.cfg and enable thread logging on the secondary servers – this will show you if you have users running queries returning large datasets and consuming memory. · Set Copy-Cache-Logging: T too – this will record the recache operations in the thread log. You want to make sure that you see the freeservercache that indicates that the server has released the original copy of the cache. If you have long running API calls it is possible for the server to end up with more than 2 copies of the cache – if this is a large cache you can very quickly hit the memory limit. Eg This is bad – multiple copies – you want to see a begin, end and free before the next begin. CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End FreeServerCache: rpcCallProc=10018 user=Remedy Application Service tid=5 rpcId=1178442632 Incidentally, if you have are using 64-bit Windows I believe the maximum size of a large address aware enabled 32-bit application is 4GB by default - http://msdn.microsoft.com/en-us/library/ms791558.aspx Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Anthony K R *Sent:* 25 February 2009 07:17 *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue Joe, The chunk setting should not cause malloc error. There is no timeout issue either. Today I saw memory consumption report when the recache triggered on secondary servers. It is crossing 2GB before the malloc error, a memory limitation on OS or arserver process? Regards, Anthony *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Wednesday, February 25, 2009 7:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your
Re: ITSM 7 AIE Question
Love all this talk ogf translation tables and perl scripts to do a job AIE can do quite happily. Use the OOTB functionality to create an Alias then do a lookup using TargetSQL function in AIE to map the Location information as necessary. Matt Hi All - we are in the beginning phases of rolling out ITSM 7 here but I have one kind of important question. We are going to be getting a data feed from our payroll system of all employees but the location names that the payroll system uses is different than we want to show in Remedy. What I am wondering is that if we are using AIE to bring the data into Remedy can we make a location alias of the payroll name and it will grab the correct location information. Or am I going to have build my own translation table to clean up the names. E.G. Payroll: Building A and Location Table: Location C's Building A Thanks ITSM 7.0.3 p8 (9005 9002) ARS 7.1 p4 Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst cparge...@lhs.org System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Cannot see some fields from Active Directory
Hi Eli, Yes you are correct it might be permission issue. I cannot see that field using ldp.exe. I'll check using the AD Administrator's account. Hope that'll help me. Thanks Regards, Vinit Eli wrote: Vinit, The attributes you see may be limited to your filter in the form properties. Check the vendor tab in form properties and see what the table name field says. The table name in my form properties is: ldap://AD/DC=domain,DC=com??sub?(objectclass=user) ...i'm able to see the field that you mentioned below. Also, have you tried using the LDP.exe tool in the Windows Support Tools pack? I would suggest you log in with the Remedy service account, bind to your directory and see if the attribute is available. Might be a permissions issue. Hope that helps! -Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of vinitPatil Sent: Tuesday, February 24, 2009 10:21 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot see some fields from Active Directory Hello, As per your instructions I searched Active Directory fields list and I found that the field name is physicalDeliveryOfficeName. With this exact name I've created new field but still it is not showing any value although values are present in AD. Also when I try to search records using this field it gives me following error: The LDAP operation has failed : Bad search filter (LDAPERR 87) (ARERR 3377) What's wrong here? Thanks Regards, Vinit PCR Remedy wrote: Also if you know the exact name of the field in the AD you want to show you can create it with that name. Peter. On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Vinit, Right click on the Vendor form when opened from the Admin tool, and the topmost option 'Fields from... ' will display the list of fields when selected. Some of the fields you see here will be in abbreiviations such as uid for User ID OR o for Organization, etc.. So you will need to know what you are looking for. Hope this helps.. Cheers Joe -- *From:* vinitPatil vpatil6...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, February 24, 2009 7:50:32 AM *Subject:* Cannot see some fields from Active Directory Hello All, I've integrated Remedy with AD. But it seems that Vendor form is not showing all the fields from AD. As I can see we have a field called Site/Location in Active Directory but Vendor form doesn't show this field. Does anyone know the workaround for this? Thanks Regards, Vinit - Thanks Regards, Vinit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp221 80757p22196997.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp22180757p22198974.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form
The workaround is not to use CAI, and to create additional filter, that would set the fields from the SRM:AppInstanceBridge to HPD:IncidentInterface_Create. And finally to see the data in your fields in HPD:Help Desk, you shoud add the mapping in the filter HPD:HII:CreateIncident_100`! so your fields are pushed from HPD:IncidentInterface_Create to HPD:Help Desk. On Feb 25, 8:41 am, Rohini Prasher rohi...@hcl.in wrote: You have to create enteries for these field in Question template form, and may be in SyS form field selection. Have to create fields in Service Request form. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, February 25, 2009 4:57 AM To: arsl...@arslist.org Subject: Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form ** All, I thought I would ask once more before I give up and try a different direction. I need to add two fields on the RQC:ServiceRequestWizard and have the data show up on a change or a Incident. Below I how I think it works and have the data going (seen in the logs) to the CAI:EventParams, however, when the CAI pickes up the data it never goes to the HPD:INterfaceIncidnet_Create from. BMC support, as it should can't help me since it a major change tot he system. So any ideas would be great. Howard 1. Add fields to RQC:ServiceRequestWizard a. Modified Active link RQC:RQW:Submit_110_SubmitRequest to push data from new fields to SRM:Request 2. Add fields to SRM:Request a. Modified filter SRM:AOI:GetSRFieldValues to push data from new fields to SRM:AppinstanceBridge 3. Add fields to SRM:AppinstanceBridge 4. Add record to SRM:QuestionTemplate a. Filter SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20 uses the records in SRM:QuestionTemplate to push the data to CAI:EventParams 5. Add fields to HPD:InterfaceIncident_Create 6. Add fields to HPD:Help Desk -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Service Catalog
Hi All, we have just migrated Service Catalog in our Remedy environment 6.3. I need to share some features about Service Catalog in my organization. can any one share some useful points about this application. Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
I have verified the boot.ini file has /3G switch. Also using ‘dumpbin’ tool I got confirmed that arserver can address more than 2GB. After startup the memory consumed is ~1.3GB, as shown in Task Manager. This is still a pre-prod env, so there are no users. In the Dev env, I had used ;CopyCache Begin’ flag, where the log showed only ‘CopyCache Begin:’ but no ‘CopyCache End’ Will enable both flags and update you. Thanks, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to 3GB by the addition of the /3GB switch to the appropriate line in the boot.ini file. See http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx and many of the other pages returned by a Google for “windows 3gb boot.ini”. The arserver is compiled with the large address aware flag that enables it to make use of the additional 1GB of RAM provided by this switch. However, I’d be interested to understand why your arserver process is getting so large that it is reaching the 2GB limit. How much memory does arserver.exe consume after startup – at the point that users can login? How many concurrent users? The initial size of the process is largely determined by the amount of forms and workflow that you have on the system as these are all read in to the server to create the cache. If you have a full ITSM system with multiple language packs the initial size could be in excess of 700MB. Once it is up and running the server will increase in size as it allocates memory to handle it’s day-to-day work – processing query results and so on. One of the advantages of the Windows platform is that once the server releases the memory it is returned to the OS and the footprint should shrink again. If the maximum process size (2 or 3 GB depending on the flag above) minus the current size or arserverd is LESS than the startup size a recache operation is likely to fail. Things that you could do; · Enable the /3GB option · If your startup size is very large look to remove unused views, forms, workflow from the system · Set Large-Result-Logging-Threshold: 10 in ar.cfg and enable thread logging on the secondary servers – this will show you if you have users running queries returning large datasets and consuming memory. · Set Copy-Cache-Logging: T too – this will record the recache operations in the thread log. You want to make sure that you see the freeservercache that indicates that the server has released the original copy of the cache. If you have long running API calls it is possible for the server to end up with more than 2 copies of the cache – if this is a large cache you can very quickly hit the memory limit. Eg This is bad – multiple copies – you want to see a begin, end and free before the next begin. CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End FreeServerCache: rpcCallProc=10018 user=Remedy Application Service tid=5 rpcId=1178442632 Incidentally, if you have are using 64-bit Windows I believe the maximum size of a large address aware enabled 32-bit application is 4GB by default - http://msdn.microsoft.com/en-us/library/ms791558.aspx Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: 25 February 2009 07:17 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue Joe, The chunk setting should not cause malloc error. There is no timeout issue either. Today I saw memory consumption report when the recache triggered on secondary servers. It is crossing 2GB before the malloc error, a memory limitation on OS or arserver process? Regards, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of
ARS 6.3 Compatability Matrix
Good Morning. Does anyone have or can tell me where to find the ARS 6.x compatability matrix? I cannot find it on BMC site anymore. If it's the same as 7.x, that would be a great anwer. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Here is the entries from thread log; THRD /* Wed Feb 25 2009 05:16:37.8330 */ Thread Trace Log -- ON (AR Server 7.1.00 Patch 005 200809150630) THRD /* Wed Feb 25 2009 05:22:15.5140 */ InitServerCache Begin THRD /* Wed Feb 25 2009 05:22:29.0760 */ FreeServerCache: rpcCallProc=10004 user=Remedy Application Service tid=3076 rpcId=390600 THRD /* Wed Feb 25 2009 05:22:29.3260 */ Thread Id 3076 (thread number 1) on ADMIN queue died. THRD /* Wed Feb 25 2009 05:22:29.3260 */ Thread Id 4600 (thread number 1) on ADMIN queue restarted. THRD /* Wed Feb 25 2009 05:32:15.5020 */ InitServerCache Begin THRD /* Wed Feb 25 2009 05:32:28.7990 */ FreeServerCache: rpcCallProc=10004 user=Remedy Application Service tid=4600 rpcId=390600 THRD /* Wed Feb 25 2009 05:32:29.0490 */ Thread Id 4600 (thread number 1) on ADMIN queue died. THRD /* Wed Feb 25 2009 05:32:29.0490 */ Thread Id 5916 (thread number 1) on ADMIN queue restarted. Regards, Anthony From: Rathnappa, Anthony Sent: Wednesday, February 25, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: RE: ARS 7.1 server group issue I have verified the boot.ini file has /3G switch. Also using ‘dumpbin’ tool I got confirmed that arserver can address more than 2GB. After startup the memory consumed is ~1.3GB, as shown in Task Manager. This is still a pre-prod env, so there are no users. In the Dev env, I had used ;CopyCache Begin’ flag, where the log showed only ‘CopyCache Begin:’ but no ‘CopyCache End’ Will enable both flags and update you. Thanks, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to 3GB by the addition of the /3GB switch to the appropriate line in the boot.ini file. See http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx and many of the other pages returned by a Google for “windows 3gb boot.ini”. The arserver is compiled with the large address aware flag that enables it to make use of the additional 1GB of RAM provided by this switch. However, I’d be interested to understand why your arserver process is getting so large that it is reaching the 2GB limit. How much memory does arserver.exe consume after startup – at the point that users can login? How many concurrent users? The initial size of the process is largely determined by the amount of forms and workflow that you have on the system as these are all read in to the server to create the cache. If you have a full ITSM system with multiple language packs the initial size could be in excess of 700MB. Once it is up and running the server will increase in size as it allocates memory to handle it’s day-to-day work – processing query results and so on. One of the advantages of the Windows platform is that once the server releases the memory it is returned to the OS and the footprint should shrink again. If the maximum process size (2 or 3 GB depending on the flag above) minus the current size or arserverd is LESS than the startup size a recache operation is likely to fail. Things that you could do; · Enable the /3GB option · If your startup size is very large look to remove unused views, forms, workflow from the system · Set Large-Result-Logging-Threshold: 10 in ar.cfg and enable thread logging on the secondary servers – this will show you if you have users running queries returning large datasets and consuming memory. · Set Copy-Cache-Logging: T too – this will record the recache operations in the thread log. You want to make sure that you see the freeservercache that indicates that the server has released the original copy of the cache. If you have long running API calls it is possible for the server to end up with more than 2 copies of the cache – if this is a large cache you can very quickly hit the memory limit. Eg This is bad – multiple copies – you want to see a begin, end and free before the next begin. CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End FreeServerCache: rpcCallProc=10018 user=Remedy Application Service tid=5 rpcId=1178442632 Incidentally, if you have are using 64-bit Windows I believe the maximum size of a large address aware enabled 32-bit application is 4GB by default - http://msdn.microsoft.com/en-us/library/ms791558.aspx Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is
Re: ARS 7.1 server group issue
OK, so your startup size is very large, looks like you have a cache of over 1GB. Even with the /3GB switch you are going to have limited headroom for recaching once the arserver process approaches 2GB. The time between the CopyCache begin and end will be, approximately, your startup time as the server is reading the new cache data from the database. The freeservercache should then appear with the next API call after the last thread has finished using the old cache. If you can’t reduce the size of the cache by discarding unneeded forms/views/workflow you will have to try and manage the admin changes carefully. Schedule them for off peak hours, verify you have enough headroom on the secondaries or, as has been suggested, plan on recycling the them as part of the change. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: 25 February 2009 11:27 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue I have verified the boot.ini file has /3G switch. Also using ‘dumpbin’ tool I got confirmed that arserver can address more than 2GB. After startup the memory consumed is ~1.3GB, as shown in Task Manager. This is still a pre-prod env, so there are no users. In the Dev env, I had used ;CopyCache Begin’ flag, where the log showed only ‘CopyCache Begin:’ but no ‘CopyCache End’ Will enable both flags and update you. Thanks, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to 3GB by the addition of the /3GB switch to the appropriate line in the boot.ini file. See http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx and many of the other pages returned by a Google for “windows 3gb boot.ini”. The arserver is compiled with the large address aware flag that enables it to make use of the additional 1GB of RAM provided by this switch. However, I’d be interested to understand why your arserver process is getting so large that it is reaching the 2GB limit. How much memory does arserver.exe consume after startup – at the point that users can login? How many concurrent users? The initial size of the process is largely determined by the amount of forms and workflow that you have on the system as these are all read in to the server to create the cache. If you have a full ITSM system with multiple language packs the initial size could be in excess of 700MB. Once it is up and running the server will increase in size as it allocates memory to handle it’s day-to-day work – processing query results and so on. One of the advantages of the Windows platform is that once the server releases the memory it is returned to the OS and the footprint should shrink again. If the maximum process size (2 or 3 GB depending on the flag above) minus the current size or arserverd is LESS than the startup size a recache operation is likely to fail. Things that you could do; · Enable the /3GB option · If your startup size is very large look to remove unused views, forms, workflow from the system · Set Large-Result-Logging-Threshold: 10 in ar.cfg and enable thread logging on the secondary servers – this will show you if you have users running queries returning large datasets and consuming memory. · Set Copy-Cache-Logging: T too – this will record the recache operations in the thread log. You want to make sure that you see the freeservercache that indicates that the server has released the original copy of the cache. If you have long running API calls it is possible for the server to end up with more than 2 copies of the cache – if this is a large cache you can very quickly hit the memory limit. Eg This is bad – multiple copies – you want to see a begin, end and free before the next begin. CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End FreeServerCache: rpcCallProc=10018 user=Remedy Application Service tid=5 rpcId=1178442632 Incidentally, if you have are using 64-bit Windows I believe the maximum size of a large address aware enabled 32-bit application is 4GB by default - http://msdn.microsoft.com/en-us/library/ms791558.aspx Mark Walters The opinions, statements, and/or
Re: ARS 7.1 server group issue
This looks like just the admin thread dying and not the arserver crashing? What do the arerror.log and armonitor.log show at these times? Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: 25 February 2009 11:38 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue Here is the entries from thread log; THRD /* Wed Feb 25 2009 05:16:37.8330 */ Thread Trace Log -- ON (AR Server 7.1.00 Patch 005 200809150630) THRD /* Wed Feb 25 2009 05:22:15.5140 */ InitServerCache Begin THRD /* Wed Feb 25 2009 05:22:29.0760 */ FreeServerCache: rpcCallProc=10004 user=Remedy Application Service tid=3076 rpcId=390600 THRD /* Wed Feb 25 2009 05:22:29.3260 */ Thread Id 3076 (thread number 1) on ADMIN queue died. THRD /* Wed Feb 25 2009 05:22:29.3260 */ Thread Id 4600 (thread number 1) on ADMIN queue restarted. THRD /* Wed Feb 25 2009 05:32:15.5020 */ InitServerCache Begin THRD /* Wed Feb 25 2009 05:32:28.7990 */ FreeServerCache: rpcCallProc=10004 user=Remedy Application Service tid=4600 rpcId=390600 THRD /* Wed Feb 25 2009 05:32:29.0490 */ Thread Id 4600 (thread number 1) on ADMIN queue died. THRD /* Wed Feb 25 2009 05:32:29.0490 */ Thread Id 5916 (thread number 1) on ADMIN queue restarted. Regards, Anthony From: Rathnappa, Anthony Sent: Wednesday, February 25, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: RE: ARS 7.1 server group issue I have verified the boot.ini file has /3G switch. Also using ‘dumpbin’ tool I got confirmed that arserver can address more than 2GB. After startup the memory consumed is ~1.3GB, as shown in Task Manager. This is still a pre-prod env, so there are no users. In the Dev env, I had used ;CopyCache Begin’ flag, where the log showed only ‘CopyCache Begin:’ but no ‘CopyCache End’ Will enable both flags and update you. Thanks, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to 3GB by the addition of the /3GB switch to the appropriate line in the boot.ini file. See http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx and many of the other pages returned by a Google for “windows 3gb boot.ini”. The arserver is compiled with the large address aware flag that enables it to make use of the additional 1GB of RAM provided by this switch. However, I’d be interested to understand why your arserver process is getting so large that it is reaching the 2GB limit. How much memory does arserver.exe consume after startup – at the point that users can login? How many concurrent users? The initial size of the process is largely determined by the amount of forms and workflow that you have on the system as these are all read in to the server to create the cache. If you have a full ITSM system with multiple language packs the initial size could be in excess of 700MB. Once it is up and running the server will increase in size as it allocates memory to handle it’s day-to-day work – processing query results and so on. One of the advantages of the Windows platform is that once the server releases the memory it is returned to the OS and the footprint should shrink again. If the maximum process size (2 or 3 GB depending on the flag above) minus the current size or arserverd is LESS than the startup size a recache operation is likely to fail. Things that you could do; · Enable the /3GB option · If your startup size is very large look to remove unused views, forms, workflow from the system · Set Large-Result-Logging-Threshold: 10 in ar.cfg and enable thread logging on the secondary servers – this will show you if you have users running queries returning large datasets and consuming memory. · Set Copy-Cache-Logging: T too – this will record the recache operations in the thread log. You want to make sure that you see the freeservercache that indicates that the server has released the original copy of the cache. If you have long running API calls it is possible for the server to end up with more than 2 copies of the cache – if this is a large cache you can very quickly hit the memory limit. Eg This is bad – multiple copies – you want to see a begin, end and free before the next begin. CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=5 rpcId=0 CopyCache End FreeServerCache: rpcCallProc=10018 user=Remedy Application Service tid=5 rpcId=1178442632 Incidentally, if you have are using 64-bit Windows I believe the maximum size of a large address aware enabled 32-bit
Re: ARS 6.3 Compatability Matrix
I have sent you the matrix in a seperate email. Please check Regards, Aditya On Wed, Feb 25, 2009 at 6:13 PM, Aditya C adityarem...@gmail.com wrote: Hey mark, Please find attached the Compatibility matrxi for AR 6.3 Regards, Aditya On Wed, Feb 25, 2009 at 5:07 PM, Mark Lev mark@rightstarsystems.com wrote: ** Good Morning. Does anyone have or can tell me where to find the ARS 6.x compatability matrix? I cannot find it on BMC site anymore. If it's the same as 7.x, that would be a great anwer. Thanks, Mark ** __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 6.3 Compatability Matrix - Resolved
Thanks to all who forwarded me the matrix! Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Mark Lev Sent: Wed 2/25/2009 6:37 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Compatability Matrix ** Good Morning. Does anyone have or can tell me where to find the ARS 6.x compatability matrix? I cannot find it on BMC site anymore. If it's the same as 7.x, that would be a great anwer. Thanks, Mark __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Assign a different start page to a user...
Thanks to all who gave suggestions! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rohini Prasher Sent: Wednesday, February 25, 2009 12:55 AM To: arslist@ARSLIST.ORG Subject: Re: Assign a different start page to a user... ** Hi Richard, Setting Homepage in AR System User Preference also sets Homepage for user tool. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charu Upadhyay Sent: Wednesday, February 25, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Assign a different start page to a user... Hi Richard, You want to set a separate start page for a set of users. This is something that I tried last year and found: 1. For web you just need to go to AR User Preferences and on Home Page tab set the Form Name as start page. For this you have to create entries in case profile does not exist. Modify all option can be used. 2. For User tool, you have to set the home page seperately on end user machines. For that you may send them the guidelines to configure the Home Page. Hope this will help you! CHARU From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, February 24, 2009 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Assign a different start page to a user... ** Richard, If you force the use of centralized preferences, you can do that and much more in the way of user customization. Since all of the data is stored in forms, you can have workflow fire against it, too. Rick Sent from my Verizon Wireless BlackBerry From: Richard Copits Date: Mon, 23 Feb 2009 14:32:57 -0500 To: arslist@ARSLIST.ORG Subject: Assign a different start page to a user... I know I can go to tools/options and set up a new start page, but this seems to work for any user who logs in. Is there a way I can have a different/particular start page come up with a specific user logs in? Is it in any of the manuals or ??? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form
Rohini, Thanks you filled in the missing link. The filter HPD:HII:CreateIncident_100, was missing from my list. Below are the pieces needed to be touched. 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Maybe add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” a. Add new fields to “HPD:HII:CreateIncident_100`!” 6. Add fields to “HPD:Help Desk” Once again thanks to all, Howard On Wed, Feb 25, 2009 at 4:33 AM, Doug78 dmitry.baryshni...@gmail.comwrote: The workaround is not to use CAI, and to create additional filter, that would set the fields from the SRM:AppInstanceBridge to HPD:IncidentInterface_Create. And finally to see the data in your fields in HPD:Help Desk, you shoud add the mapping in the filter HPD:HII:CreateIncident_100`! so your fields are pushed from HPD:IncidentInterface_Create to HPD:Help Desk. On Feb 25, 8:41 am, Rohini Prasher rohi...@hcl.in wrote: You have to create enteries for these field in Question template form, and may be in SyS form field selection. Have to create fields in Service Request form. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, February 25, 2009 4:57 AM To: arsl...@arslist.org Subject: Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form ** All, I thought I would ask once more before I give up and try a different direction. I need to add two fields on the RQC:ServiceRequestWizard and have the data show up on a change or a Incident. Below I how I think it works and have the data going (seen in the logs) to the CAI:EventParams, however, when the CAI pickes up the data it never goes to the HPD:INterfaceIncidnet_Create from. BMC support, as it should can't help me since it a major change tot he system. So any ideas would be great. Howard 1. Add fields to RQC:ServiceRequestWizard a. Modified Active link RQC:RQW:Submit_110_SubmitRequest to push data from new fields to SRM:Request 2. Add fields to SRM:Request a. Modified filter SRM:AOI:GetSRFieldValues to push data from new fields to SRM:AppinstanceBridge 3. Add fields to SRM:AppinstanceBridge 4. Add record to SRM:QuestionTemplate a. Filter SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20 uses the records in SRM:QuestionTemplate to push the data to CAI:EventParams 5. Add fields to HPD:InterfaceIncident_Create 6. Add fields to HPD:Help Desk -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL
Licensing Question
Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
LDAP integration in Remedy V6.3
I am currently running Remedy V6.3 integrated with Windows Active Directory. My question is, how can I add the SID to the fields that are presented to the LDAP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7 AIE Question
Thank you! I was hoping that with aliases and OOTB of AIE we could do this! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, February 25, 2009 12:42 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 AIE Question Love all this talk ogf translation tables and perl scripts to do a job AIE can do quite happily. Use the OOTB functionality to create an Alias then do a lookup using TargetSQL function in AIE to map the Location information as necessary. Matt Hi All - we are in the beginning phases of rolling out ITSM 7 here but I have one kind of important question. We are going to be getting a data feed from our payroll system of all employees but the location names that the payroll system uses is different than we want to show in Remedy. What I am wondering is that if we are using AIE to bring the data into Remedy can we make a location alias of the payroll name and it will grab the correct location information. Or am I going to have build my own translation table to clean up the names. E.G. Payroll: Building A and Location Table: Location C's Building A Thanks ITSM 7.0.3 p8 (9005 9002) ARS 7.1 p4 Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst cparge...@lhs.org System Office tel: 503-415-5149 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 91 Problems
Thanks for the info, William. I downloaded the white paper and will review it with our DBA. Did you eliminate ARERR 91 by the LOB handling change, or was there something else you also had to do? We're only experiencing occasional error 91 with MidTier - not the User Tool. Thanks... Ken From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Monday, February 23, 2009 11:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 91 Problems Been there...done that. Let's start with the obvious stuff - is the database remote (since it's Oracle, I'll assume so...). Did you read the white paper on re-configuring Oracle to have LOB/CLOB's in-row? If not do this first - I fought this for a while on multiple servers and this was one part of the fix. We would randomly get ARERR 90 and 91's. A sure way to know if this is the problem is to do server side logging on API, Filter, and SQL. If you see a long gap in the logs where six to sixty seconds go by with absolutely no activity (usually after a +CE but before the -CE in the API log) you'll have a good indication of this being the culprit. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, February 23, 2009 4:26 PM To: arslist@ARSLIST.ORG Subject: ARERR 91 Problems ** Hello, Does anyone know the common causes for ARERR 91? We're running MidTier 7.1, Red Hat Linux, Apache/Tomcat against a Solaris 10, Oracle 10g, ARS 7.1patch6 system. This error sometimes occurs when using Midtier. The Midtier and ARS are not configured to use Portmapper protocol and the firewall logs show no denials (there is a firewall between the MidTier and ARS). Thanks for any insight. = 91 Error RPC call failed. This protocol error occurs when the client and the server's protocol definitions do not match. = Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) Phone: 865-481-1329 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: LDAP integration in Remedy V6.3
Sorry, responded to you rather than the group. What do you mean by ...SID to the fields that are presented to the LDAP? On Feb 25, 9:39 am, Dan Fraser daniel.fra...@sbcglobal.net wrote: I am currently running Remedy V6.3 integrated with Windows Active Directory. My question is, how can I add the SID to the fields that are presented to the LDAP ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
Tricia, In my environment (ARS 6.3, ITSM 6.0, Windows), I have both ITSM and Custom apps. When I assign licenses for the Custom apps, I only use either Fixed or Floating for the AR License Type. That is so the user can create and modify all tickets. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Wednesday, February 25, 2009 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from
Re: LDAP integration in Remedy V6.3
I need to add the object SID from Active Directory to the LDAP fields available in Remedy - Original Message - From: ccrashh ccra...@gmail.com To: Dan Fraser daniel.fra...@sbcglobal.net Sent: Wednesday, February 25, 2009 10:06 AM Subject: Re: LDAP integration in Remedy V6.3 Not sure what you mean. I currently use LDAP to integrate with AD, but am unsure what you are requesting. What do you mean by SID? On Feb 25, 9:39 am, Dan Fraser daniel.fra...@sbcglobal.net wrote: I am currently running Remedy V6.3 integrated with Windows Active Directory. My question is, how can I add the SID to the fields that are presented to the LDAP ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Attachment Pools
Hi All, Might be a dumb question but I am trying to do some clean up. Is there a way to merge attachment pools? I have on a form, 4 attachment pools, three of which only hold one attachment. It would just be cleaner if I could combine into one or two pools. ARS 6.3 SunOS 5.9 Oracle 9.2 Thanks Mark This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
Olivia, As long as your custom app doesn't interact with ITSM at all, then you are fine with AR User (fixed or floating) depending on usage. If you are interacting with ITSM, then you would need the specific application license that is being touched by your custom app. It depends on usage whether you need fixed or floating. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Wednesday, February 25, 2009 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe _ From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy ODBC Drivers and 7.1
Double check your ODBC data sources... We had a problem where there was a System, User, and File ODBC all with the same name. Try the following: Remove all AR System ODBC data sources (System, User, and File ones) Uninstall the user tool (If they have old versions remove them as well) Re-install the User Tool (Make sure you do this as a user with FULL admin rights) We have never had to put a server name, user, or password in the ODBC data source Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Wednesday, February 25, 2009 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy ODBC Drivers and 7.1 No, it isn't a password issue. It's definitely a problem with the way 7.1 creates the User Datasource. They even have a bug filed for it - but are also calling it as designed. Bizzare... On Feb 24, 2:02 pm, Marty.Thorin thorin.ma...@we-energies.com wrote: The first question to ask is What is in your password? I do not care about A through Z, nor 1 through 9: the other characters. Remedy is not picky but Crystal tries to parse passwords. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Tuesday, February 24, 2009 10:37 AM Subject: Remedy ODBC Drivers and 7.1 Has anyone else seen this issue? When trying to run an embedded Crystal Report, we got the error: An error occurred while generating the Crystal Report: 0x80047e48 - Logon Failed (ARERR 1904) What we discovered is that the AR System ODBC driver existed as a Data Source but did not have a server name (that is, if you go to Windows Start/Administrative Tools/Data Sources (ODBC), there should be a line for the AR System ODBC driver...if not, you can add it). Now, if there is no AR System ODBC driver listed as a User Data Source, you can still run the report via a 6.3 User Tool. The User Data Source is created and set properly (i.e. with a server name). However, if you run the report from a 7.1 User tool, it does NOT create the data source. As well, on SOME machines, even if the data source is there but there is no Server Name, you get the error above - on other machines, as long as the Data Source exists, the report runs even if there is no Server Name. We can't figure out why, and what is happening. BMC says that this is as designed - that is, each Client Workstation has to manually set the AR System ODBC driver. Sigh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: LDAP integration in Remedy V6.3
I believe the field is called objectSid. If the field is not listed when you right click the Vendor form to add a field you can type it in to the Database tab Vendor Information Name field. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Fraser Sent: Wednesday, February 25, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP integration in Remedy V6.3 I need to add the object SID from Active Directory to the LDAP fields available in Remedy - Original Message - From: ccrashh ccra...@gmail.com To: Dan Fraser daniel.fra...@sbcglobal.net Sent: Wednesday, February 25, 2009 10:06 AM Subject: Re: LDAP integration in Remedy V6.3 Not sure what you mean. I currently use LDAP to integrate with AD, but am unsure what you are requesting. What do you mean by SID? On Feb 25, 9:39 am, Dan Fraser daniel.fra...@sbcglobal.net wrote: I am currently running Remedy V6.3 integrated with Windows Active Directory. My question is, how can I add the SID to the fields that are presented to the LDAP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Creating and Emailing a Multi-Record Report
ARS - 7.1 patch 006 ITSM 7.0.3 I have an escalation that runs in the morning to notify Incident Assignees that their tickets have not been modified in the last 7 days if the Modified Date is older than 7 days and the Status Resolved. This works fine. A separate email gets sent to each assignee for each ticket. Now the bosses want to be notified as well. What is the best way to create and send a compilation report of all the users to one person. I have looked at making templates or pushing data to the email messages form but all of the examples (4-24 on page 100) seem to show how to send out a single record email. Will the Qualification field in the Variable Replacement tab accept a qualification that returns more than one record? I assume at that point I need to feed it into a Content template. Will the template have a problem? Of course, with the email gateway down at the moment I am having a hard time testing this. But if anyone knows it works and can let me know, I won't be wasting my time when email comes back up. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 6.3 Compatability Matrix
They removed 6.3 compatibility matrix from their site, because it is not officially supported anymore. I requested them by creating an issue and they sent an excel of 6.3 compatibility. I will forward it to you in a private message. If it same as 7.x or not depends on the component you are looking for, based on OS,DB etc.. On Feb 25, 3:37 am, Mark Lev mark@rightstarsystems.com wrote: Good Morning. Does anyone have or can tell me where to find the ARS 6.x compatability matrix? I cannot find it on BMC site anymore. If it's the same as 7.x, that would be a great anwer. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7 AIE Question
I agree. I created a staging table to translate data from my LDAP source before I pushed it into the CTM:People form. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Tuesday, February 24, 2009 7:30 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 AIE Question ** Roger's recommendation is the standard recommendation. It is always a good practice to bring in to a staging table, do transformation of data, then push to the final forms. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: ITSM 7 AIE Question From: Roger Justice rjust2...@aol.com Date: Tue, February 24, 2009 5:47 pm To: arslist@ARSLIST.ORG ** You can also create a new staging form that you would populate that would have the workflow to provide valid data and then push to CTM:People. -Original Message- From: Drew Shuller d...@io.com To: arslist@ARSLIST.ORG Sent: Tue, 24 Feb 2009 6:03 pm Subject: Re: ITSM 7 AIE Question ** Christie, I like to keep things simple for AIE. Can you create a database view in your payroll system that holds the correct data? Drew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Looking for work? Get job alerts, employment information, career advice and job-seeking tools at AOL Find a Job http://jobs.aol.com/?ncid=emlcntuscare0001 . __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 6:02:40 PM Subject: Re: ARS 7.1 server group issue Correct…… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Your AR Servers are probably on windows and connect to Oracle setup as a Remote database? Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 4:27:56 PM Subject: Re: ARS 7.1 server group issue ** I see server groups as being more useful for load balancing and redundancy. While you can indeed have users on the other systems while you perform the updates, the other servers become nearly unusable as the cache updates, especially for anything other than very minor changes. I’ve simply had less issues if I simply bring down the other servers during the changes and then bring them back up again after. In my experience, that actually provides a better user experience, because knowing that it’s down for a short time is easier to deal with than extremely slow performance during a cache update. Lyle From: NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: ARS 7.1 server group issue
Was thread logging enabled when the server was started? The Init should look like this: THRD /* Sun Feb 22 2009 02:36:07.5150 */ Thread Trace Log -- ON (AR Server 7.1.00 Patch 002 200802011900) THRD /* Sun Feb 22 2009 02:36:15.4060 */ Thread Id 3076 (thread number 0) Thread Manager started. THRD /* Sun Feb 22 2009 02:36:15.4060 */ Thread Id 3080 (thread number 1) timed call thread started. THRD /* Sun Feb 22 2009 02:36:15.4060 */ Thread Id 3084 (thread number 2) on ADMIN queue started. THRD /* Sun Feb 22 2009 02:36:19.5150 */ InitServerCache Begin THRD /* Sun Feb 22 2009 02:43:20.3880 */ InitServerCache End: rpcCallProc=0 tid=3084 And re-caches look like this; THRD /* Fri Feb 20 2009 13:17:16.3370 */ CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=2808 rpcId=0 THRD /* Fri Feb 20 2009 13:19:27.7490 */ CopyCache End THRD /* Fri Feb 20 2009 13:22:38.8550 */ FreeServerCache: rpcCallProc=5 user=blah tid=5776 rpcId=1761714 Can you verify that the server completes and InitServerCache before performing a CopyCache? Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) tony.worthing...@kohls.com www.Kohls.com From: Anthony K R anthony_rathna...@dell.com To: arslist@ARSLIST.ORG Date: 02/25/2009 10:40 AM Subject: Re: ARS 7.1 server group issue Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Why is doing ?InitServerCache? instead of ?CopyCache?? -Anthony From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue OK ? that?s just a failure of the admin thread then. Another plus of Windows is that we seem to be able to handle individual thread failures more gracefully than Unix. In this case the admin thread is getting a malloc error, dying and restarting to try again. Mark From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: 25 February 2009 15:36 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue Mark, No entry seen in armonitor.log, but the arerror.log says; Wed Feb 25 05:32:28 2009 390600 : Malloc failed on server (ARERR 300) Wed Feb 25 05:32:28 2009 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thanks, Anthony From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue This looks like just the admin thread dying and not the arserver crashing? What do the arerror.log and armonitor.log show at these times? Mark From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: 25 February 2009 11:38 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue Here is the entries from thread log; THRD /* Wed Feb 25 2009 05:16:37.8330 */ Thread Trace Log -- ON (AR Server 7.1.00 Patch 005 200809150630) THRD /* Wed Feb 25 2009 05:22:15.5140 */ InitServerCache Begin THRD /* Wed Feb 25 2009 05:22:29.0760 */ FreeServerCache: rpcCallProc=10004 user=Remedy Application Service tid=3076 rpcId=390600 THRD /* Wed Feb 25 2009 05:22:29.3260 */ Thread Id 3076 (thread number 1) on ADMIN queue died. THRD /* Wed Feb 25 2009 05:22:29.3260 */ Thread Id 4600 (thread number 1) on ADMIN queue restarted. THRD /* Wed Feb 25 2009 05:32:15.5020 */ InitServerCache Begin THRD /* Wed Feb 25 2009 05:32:28.7990 */ FreeServerCache: rpcCallProc=10004 user=Remedy Application Service tid=4600 rpcId=390600 THRD /* Wed Feb 25 2009 05:32:29.0490 */ Thread Id 4600 (thread number 1) on ADMIN queue died. THRD /* Wed Feb 25 2009 05:32:29.0490 */ Thread Id 5916 (thread number 1) on ADMIN queue restarted. Regards, Anthony From: Rathnappa, Anthony Sent: Wednesday, February 25, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: RE: ARS 7.1 server group issue I have verified the boot.ini file has /3G switch. Also using ?dumpbin? tool I got confirmed that arserver can address more than 2GB. After startup the memory consumed is ~1.3GB, as shown in Task Manager. This is still a pre-prod env, so there are no users. In the Dev env, I had used ;CopyCache Begin? flag, where the log showed only ?CopyCache Begin:? but no ?CopyCache End? Will enable both flags and update you. Thanks, Anthony From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, February 25, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue By default the maximum memory arserver can access on 32-bit Windows is 2GB. If it tries to grow beyond this then it will fail. This is an OS limitation that can be changed to
Re: ARS 6.3 Compatability Matrix
Especially since so many of us are kicking and screaming not to have to upgrade! ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Wednesday, February 25, 2009 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Compatability Matrix Maybe it's just me, but would it be too much to ask that documentation and downloads of ALL previous versions ALWAYS be available on their site? You don't have to support the use of it, but it could at least be available. I (and many others I suspect) have spent WAY too much time trying to chase down those resources over the years to deal with legacy situations. -D David M Clark Remedy Programmer/Analyst patchsk vamsi...@gmail.com 2/25/2009 11:54 AM They removed 6.3 compatibility matrix from their site, because it is not officially supported anymore. I requested them by creating an issue and they sent an excel of 6.3 compatibility. I will forward it to you in a private message. If it same as 7.x or not depends on the component you are looking for, based on OS,DB etc.. On Feb 25, 3:37 am, Mark Lev mark@rightstarsystems.com wrote: Good Morning. Does anyone have or can tell me where to find the ARS 6.x compatability matrix? I cannot find it on BMC site anymore. If it's the same as 7.x, that would be a great anwer. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 6.3 Compatability Matrix
No, it's not just you. That's exactly what we have here. Our legacy system is on life support, building new boxes, and geez, can't find what we need to do it. I cannot think of 1 reason this type of information isn't archived for us to use as WE may need to, even if they don't support 6.x, many of us do. Thankfully we have ARSList. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of David.M Clark Sent: Wed 2/25/2009 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Compatability Matrix Maybe it's just me, but would it be too much to ask that documentation and downloads of ALL previous versions ALWAYS be available on their site? You don't have to support the use of it, but it could at least be available. I (and many others I suspect) have spent WAY too much time trying to chase down those resources over the years to deal with legacy situations. -D David M Clark Remedy Programmer/Analyst patchsk vamsi...@gmail.com 2/25/2009 11:54 AM They removed 6.3 compatibility matrix from their site, because it is not officially supported anymore. I requested them by creating an issue and they sent an excel of 6.3 compatibility. I will forward it to you in a private message. If it same as 7.x or not depends on the component you are looking for, based on OS,DB etc.. On Feb 25, 3:37 am, Mark Lev mark@rightstarsystems.com wrote: Good Morning. Does anyone have or can tell me where to find the ARS 6.x compatability matrix? I cannot find it on BMC site anymore. If it's the same as 7.x, that would be a great anwer. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
(Got reject notes because the lines exceed...so trying for 3rd time) Thread logging enabled while the server was running. See comments from Mark. Thanks, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Wednesday, February 25, 2009 11:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue Was thread logging enabled when the server was started? The Init should look like this: THRD /* Sun Feb 22 2009 02:36:07.5150 */ Thread Trace Log -- ON (AR Server 7.1.00 Patch 002 200802011900) THRD /* Sun Feb 22 2009 02:36:15.4060 */ Thread Id 3076 (thread number 0) Thread Manager started. THRD /* Sun Feb 22 2009 02:36:15.4060 */ Thread Id 3080 (thread number 1) timed call thread started. THRD /* Sun Feb 22 2009 02:36:15.4060 */ Thread Id 3084 (thread number 2) on ADMIN queue started. THRD /* Sun Feb 22 2009 02:36:19.5150 */ InitServerCache Begin THRD /* Sun Feb 22 2009 02:43:20.3880 */ InitServerCache End: rpcCallProc=0 tid=3084 And re-caches look like this; THRD /* Fri Feb 20 2009 13:17:16.3370 */ CopyCache Begin: rpcCallProc=10002 user=Remedy Application Service tid=2808 rpcId=0 THRD /* Fri Feb 20 2009 13:19:27.7490 */ CopyCache End THRD /* Fri Feb 20 2009 13:22:38.8550 */ FreeServerCache: rpcCallProc=5 user=blah tid=5776 rpcId=1761714 Can you verify that the server completes and InitServerCache before performing a CopyCache? Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) tony.worthing...@kohls.com mailto:tony.worthing...@kohls.com www.Kohls.com http://www.kohls.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 6:02:40 PM Subject: Re: ARS 7.1 server group issue Correct…… From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Your AR Servers are probably on windows and connect to Oracle setup as a Remote database? Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 4:27:56 PM Subject: Re: ARS 7.1 server group issue ** I see server groups as being more useful for load balancing and redundancy. While you can indeed have users on the other systems while you perform the updates, the other servers become nearly unusable as the cache updates, especially for anything other than very minor changes. I’ve simply had less issues if I simply bring down the other servers during the changes and then bring them back up again after. In my experience, that actually provides a better user experience, because knowing that it’s down for a short time is easier to deal with than extremely slow performance during a cache update. Lyle From: NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
That changes things around a little bit. Some application roles depending on what the role these users are going to play do need ARS licenses. Since you say these 5 users need to modify tickets that others submit, it means that they will need to have ARS licenses in order to modify tickets. It doesn't make a difference whether or not the tickets they modify are ITSM tickets of tickets from your custom apps.. Joe From: Oliva Millonig, Patricia patricia.ol...@mpi.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 11:04:13 AM Subject: Re: Licensing Question ** I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe From:jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Slow on windows because of Anti-virus scan? -Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:22 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 6:02:40 PM Subject: Re: ARS 7.1 server group issue Correct…… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Your AR Servers are probably on windows and connect to Oracle setup as a Remote database? Joe From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 4:27:56 PM Subject: Re: ARS 7.1 server group issue ** I see server groups as being more useful for load balancing and redundancy. While you can indeed have users on the other systems while you perform the updates, the other servers become nearly unusable as the cache updates, especially for anything other than very minor changes. I’ve simply had less issues if I simply bring down the other servers during the changes and then bring them back up again after. In my experience, that actually provides a better user experience, because knowing that it’s down for a short time is easier to deal with than extremely slow performance during a cache update. Lyle From: NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: ARS 7.1 server group issue
I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe From: Anthony K R anthony_rathna...@dell.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 3:04:21 PM Subject: Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:22 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 6:02:40 PM Subject: Re: ARS 7.1 server group issue Correct…… From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Your AR Servers are probably on windows and connect to Oracle setup as a Remote database? Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 4:27:56 PM Subject: Re: ARS 7.1 server group issue ** I see server groups as being more useful for load balancing and redundancy. While you can indeed have users on the other systems while you perform the updates, the other servers become nearly unusable as the cache updates, especially for anything other than very minor changes. I’ve simply had less issues if I simply bring down the other servers during the changes and then bring them back up again after. In my experience, that actually provides a better user experience, because knowing that it’s down for a short time is easier to deal with than extremely slow performance during a cache update. Lyle From: NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe -- *From:* Anthony K R anthony_rathna...@dell.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 3:04:21 PM *Subject:* Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Thursday, February 26, 2009 1:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe -- *From:* Lyle Taylor tayl...@ldschurch.org *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 1:12:30 PM *Subject:* Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Tuesday, February 24, 2009 7:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe -- *From:* Lyle Taylor tayl...@ldschurch.org *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, February 24, 2009 6:02:40 PM *Subject:* Re: ARS 7.1 server group issue Correct…… *From:*SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma', 'san__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy ODBC Drivers and 7.1
Dear ??? Attached is the ODBC of my install document for the 7.01.00 Patch 5 user tool. I have had your error. I resolved it by fixing the ODBC setup. List: Do we have a place to put documents? This is a 261KB word document. (Almost all of it is screen shots.) I am not very good at uploading / downloading / etc. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Wednesday, February 25, 2009 7:26 AM Subject: Re: Remedy ODBC Drivers and 7.1 No, it isn't a password issue. It's definitely a problem with the way 7.1 creates the User Datasource. They even have a bug filed for it - but are also calling it as designed. Bizzare... On Feb 24, 2:02 pm, Marty.Thorin thorin.ma...@we-energies.com wrote: The first question to ask is What is in your password? I do not care about A through Z, nor 1 through 9: the other characters. Remedy is not picky but Crystal tries to parse passwords. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Tuesday, February 24, 2009 10:37 AM Subject: Remedy ODBC Drivers and 7.1 Has anyone else seen this issue? When trying to run an embedded Crystal Report, we got the error: An error occurred while generating the Crystal Report: 0x80047e48 - Logon Failed (ARERR 1904) What we discovered is that the AR System ODBC driver existed as a Data Source but did not have a server name (that is, if you go to Windows Start/Administrative Tools/Data Sources (ODBC), there should be a line for the AR System ODBC driver...if not, you can add it). Now, if there is no AR System ODBC driver listed as a User Data Source, you can still run the report via a 6.3 User Tool. The User Data Source is created and set properly (i.e. with a server name). However, if you run the report from a 7.1 User tool, it does NOT create the data source. As well, on SOME machines, even if the data source is there but there is no Server Name, you get the error above - on other machines, as long as the Data Source exists, the report runs even if there is no Server Name. We can't figure out why, and what is happening. BMC says that this is as designed - that is, each Client Workstation has to manually set the AR System ODBC driver. Sigh. __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy ODBC Drivers and 7.1
You could just use one of the many free ones available online http://www.megaupload.com/ rapidshare.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marty.Thorin Sent: 25 February 2009 21:37 To: arslist@ARSLIST.ORG Subject: Re: Remedy ODBC Drivers and 7.1 Dear ??? Attached is the ODBC of my install document for the 7.01.00 Patch 5 user tool. I have had your error. I resolved it by fixing the ODBC setup. List: Do we have a place to put documents? This is a 261KB word document. (Almost all of it is screen shots.) I am not very good at uploading / downloading / etc. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Wednesday, February 25, 2009 7:26 AM Subject: Re: Remedy ODBC Drivers and 7.1 No, it isn't a password issue. It's definitely a problem with the way 7.1 creates the User Datasource. They even have a bug filed for it - but are also calling it as designed. Bizzare... On Feb 24, 2:02 pm, Marty.Thorin thorin.ma...@we-energies.com wrote: The first question to ask is What is in your password? I do not care about A through Z, nor 1 through 9: the other characters. Remedy is not picky but Crystal tries to parse passwords. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Tuesday, February 24, 2009 10:37 AM Subject: Remedy ODBC Drivers and 7.1 Has anyone else seen this issue? When trying to run an embedded Crystal Report, we got the error: An error occurred while generating the Crystal Report: 0x80047e48 - Logon Failed (ARERR 1904) What we discovered is that the AR System ODBC driver existed as a Data Source but did not have a server name (that is, if you go to Windows Start/Administrative Tools/Data Sources (ODBC), there should be a line for the AR System ODBC driver...if not, you can add it). Now, if there is no AR System ODBC driver listed as a User Data Source, you can still run the report via a 6.3 User Tool. The User Data Source is created and set properly (i.e. with a server name). However, if you run the report from a 7.1 User tool, it does NOT create the data source. As well, on SOME machines, even if the data source is there but there is no Server Name, you get the error above - on other machines, as long as the Data Source exists, the report runs even if there is no Server Name. We can't figure out why, and what is happening. BMC says that this is as designed - that is, each Client Workstation has to manually set the AR System ODBC driver. Sigh. __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3889 (20090225) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AD and Windows Server 2008
Has anyone encountered any issues upgrading to Active Directory 2008 and Windows Server 2008 as related to Remedy (with LDAP authentication activated)? ARS 7.0.1 p007, SQL2K5 Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
If they had one! Do they? I did hear of third party connectors but not really of a client written by MS.. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 4:21:40 PM Subject: Re: ARS 7.1 server group issue ** Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe From: Anthony K R anthony_rathna...@dell.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 3:04:21 PM Subject: Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:22 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy ODBC Drivers and 7.1
You could post the document on the BMC Developer Network. That'd be a very appropriate place to share a document of benefit to the broader community. http://developer.bmc.com/ -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marty.Thorin Sent: Wednesday, February 25, 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ODBC Drivers and 7.1 Dear ??? Attached is the ODBC of my install document for the 7.01.00 Patch 5 user tool. I have had your error. I resolved it by fixing the ODBC setup. List: Do we have a place to put documents? This is a 261KB word document. (Almost all of it is screen shots.) I am not very good at uploading / downloading / etc. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Wednesday, February 25, 2009 7:26 AM Subject: Re: Remedy ODBC Drivers and 7.1 No, it isn't a password issue. It's definitely a problem with the way 7.1 creates the User Datasource. They even have a bug filed for it - but are also calling it as designed. Bizzare... On Feb 24, 2:02 pm, Marty.Thorin thorin.ma...@we-energies.com wrote: The first question to ask is What is in your password? I do not care about A through Z, nor 1 through 9: the other characters. Remedy is not picky but Crystal tries to parse passwords. Thorin -Original Message- From: ccrashh [mailto:ccra...@gmail.com] Sent: Tuesday, February 24, 2009 10:37 AM Subject: Remedy ODBC Drivers and 7.1 Has anyone else seen this issue? When trying to run an embedded Crystal Report, we got the error: An error occurred while generating the Crystal Report: 0x80047e48 - Logon Failed (ARERR 1904) What we discovered is that the AR System ODBC driver existed as a Data Source but did not have a server name (that is, if you go to Windows Start/Administrative Tools/Data Sources (ODBC), there should be a line for the AR System ODBC driver...if not, you can add it). Now, if there is no AR System ODBC driver listed as a User Data Source, you can still run the report via a 6.3 User Tool. The User Data Source is created and set properly (i.e. with a server name). However, if you run the report from a 7.1 User tool, it does NOT create the data source. As well, on SOME machines, even if the data source is there but there is no Server Name, you get the error above - on other machines, as long as the Data Source exists, the report runs even if there is no Server Name. We can't figure out why, and what is happening. BMC says that this is as designed - that is, each Client Workstation has to manually set the AR System ODBC driver. Sigh. __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Nope, just my attempt at humor. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 4:18 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If they had one! Do they? I did hear of third party connectors but not really of a client written by MS.. Joe -- *From:* Axton axton.gr...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 4:21:40 PM *Subject:* Re: ARS 7.1 server group issue ** Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe -- *From:* Anthony K R anthony_rathna...@dell.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 3:04:21 PM *Subject:* Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Thursday, February 26, 2009 1:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe -- *From:* Lyle Taylor tayl...@ldschurch.org *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 1:12:30 PM *Subject:* Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Tuesday, February 24, 2009 7:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating and Emailing a Multi-Record Report
Scott, I built a daily report for change management. Here's what it took: - Create a staging form with a table, a large text field and some temp fields - table uses an external qualification that is set when the escalation fires (in my case date = ...) - created filters to extract data from the table and concatenate in a single field - created filter guide to loop the table - created filter to perform a notify action once the table loop was complete Since you want to run the report by manager you might want two tables. One for managers that would loop and set the external qualification of the second table...you'd then want to notify after each line of table one and set fields to null before you jump to the next record...etc. Hope that helps...let me know if you want more detail. -Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Wednesday, February 25, 2009 9:35 AM To: arslist@ARSLIST.ORG Subject: Creating and Emailing a Multi-Record Report ARS - 7.1 patch 006 ITSM 7.0.3 I have an escalation that runs in the morning to notify Incident Assignees that their tickets have not been modified in the last 7 days if the Modified Date is older than 7 days and the Status Resolved. This works fine. A separate email gets sent to each assignee for each ticket. Now the bosses want to be notified as well. What is the best way to create and send a compilation report of all the users to one person. I have looked at making templates or pushing data to the email messages form but all of the examples (4-24 on page 100) seem to show how to send out a single record email. Will the Qualification field in the Variable Replacement tab accept a qualification that returns more than one record? I assume at that point I need to feed it into a Content template. Will the template have a problem? Of course, with the email gateway down at the moment I am having a hard time testing this. But if anyone knows it works and can let me know, I won't be wasting my time when email comes back up. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
I kind of figured you were joking.. I wonder why they don't make one for UNIX considering that the SQL server now is not all that quirky as it used to be.. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 5:52:40 PM Subject: Re: ARS 7.1 server group issue ** Nope, just my attempt at humor. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 4:18 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If they had one! Do they? I did hear of third party connectors but not really of a client written by MS.. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 4:21:40 PM Subject: Re: ARS 7.1 server group issue ** Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe From: Anthony K R anthony_rathna...@dell.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 3:04:21 PM Subject: Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:22 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Same reason that most all MS products only run on MS OS's. The answer is right under your nose. Don't look too hard or you'll miss it. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 5:58 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I kind of figured you were joking.. I wonder why they don't make one for UNIX considering that the SQL server now is not all that quirky as it used to be.. Joe -- *From:* Axton axton.gr...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 5:52:40 PM *Subject:* Re: ARS 7.1 server group issue ** Nope, just my attempt at humor. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 4:18 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If they had one! Do they? I did hear of third party connectors but not really of a client written by MS.. Joe -- *From:* Axton axton.gr...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 4:21:40 PM *Subject:* Re: ARS 7.1 server group issue ** Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe -- *From:* Anthony K R anthony_rathna...@dell.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 3:04:21 PM *Subject:* Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Thursday, February 26, 2009 1:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe -- *From:* Lyle Taylor tayl...@ldschurch.org *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, February 25, 2009 1:12:30 PM *Subject:* Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Tuesday, February 24, 2009 7:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
Darnit Axton, you got my hopes up for a secbut just one. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, February 25, 2009 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Nope, just my attempt at humor. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 4:18 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If they had one! Do they? I did hear of third party connectors but not really of a client written by MS.. Joe _ From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 4:21:40 PM Subject: Re: ARS 7.1 server group issue ** Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe _ From: Anthony K R anthony_rathna...@dell.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 3:04:21 PM Subject: Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:22 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe _ From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I've heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we're going to be switching over to Linux with the remote Oracle database. Hopefully we'll have better luck there. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.1 server group issue
You got a point there.. It would have been to their benefit though if they had to design a client on non MS OS's considering that a sizeable number of mid size corporate databases are on MS-SQL these days. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 7:55:05 PM Subject: Re: ARS 7.1 server group issue ** Same reason that most all MS products only run on MS OS's. The answer is right under your nose. Don't look too hard or you'll miss it. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 5:58 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I kind of figured you were joking.. I wonder why they don't make one for UNIX considering that the SQL server now is not all that quirky as it used to be.. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 5:52:40 PM Subject: Re: ARS 7.1 server group issue ** Nope, just my attempt at humor. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 4:18 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If they had one! Do they? I did hear of third party connectors but not really of a client written by MS.. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 4:21:40 PM Subject: Re: ARS 7.1 server group issue ** Good thing it's not as inefficient as the sql server client for unix/linux. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Feb 25, 2009 at 3:11 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe the reason is because of the Oracle Client on Windows is not quite as efficient as its UNIX counterpart when it comes to connecting to a Remote Oracle Database. Joe From: Anthony K R anthony_rathna...@dell.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 3:04:21 PM Subject: Re: ARS 7.1 server group issue Slow on windows because of Anti-virus scan? -Anthony From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:22 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** I have noticed on almost similar configuration (sizewise) that startup times on UNIX is considerably better. I had problems on Windows having similar configurations in terms of memory etc.. Joe From:Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 1:12:30 PM Subject: Re: ARS 7.1 server group issue Interesting, I think this is the first time that I’ve heard someone specifically call out Windows as being part of the problem rather than just a remote Oracle database. Your response is actually encouraging, because we’re going to be switching over to Linux with the remote Oracle database. Hopefully we’ll have better luck there… Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 server group issue ** Its a known issue where ARS on Windows connected to a Remote Oracle database, takes forever to recache and that it takes forever to restart if the services have been stopped and is restarted. This is because of the way that data is read in chunks of 100 rows. It is as designed and Remedy has nothing to do with the design as its more how the Oracle client communicates to remote oracle databases when the client is on Windows.. I didn't experience the kinds of problems you are talking about on UNIX ARS Servers connected to remote Oracle databases. So I guessed your configurations by the symptoms you described. Unfortunately you got to live with it unless you decide to move to UNIX. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Assign a different start page to a user...
Hi Richard Another way of doing the same in a centerlised fashion will be to make use of start/init form, to use this you would need to include this entry in your ar.conf file and than you have to bind your logic/workflow with the user profile, hence with this on users login based on his profile/group you will be able to show/execute desired form/action. I have used this design some 4 years back and hope we still have the same posibility with ARS 6 7. Thanks Himanshu Kohli ITIL ITSM Core certified From Black Berry On 2/23/09, Richard Copits richard.cop...@bwc.state.oh.us wrote: I know I can go to tools/options and set up a new start page, but this seems to work for any user who logs in. Is there a way I can have a different/particular start page come up with a specific user logs in? Is it in any of the manuals or ??? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Sent from my mobile device ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
