Re: export AP:Form, AP:Process, AP:Role From BMC Remedy User

[Ashwin]

Hey Krishna,

The Tools->Manage->Files is used to manage the serach files, macros etc
stored in preference server.
I assume that you are trying to import / export the definition files.
If you wish to import or export the AP:Form, AP:Process, AP:Role,
AP:Notification etc (for that matter any form), you will have to use
Admin tool (or Dev Studio). You will have to use Tools->Import
Definitions or 
Tools->Export Definitions for importing and exporting def files
respectively.

Hope this is useful.

Thanks,
Ashwin

On Mon, 29 Jun 2009 18:33 -0700, "RKVKRKVK" 
wrote:
> Hi,
> 
> I got some idea to export AP:Form, AP:Process, AP:Role, AP:Notifications
> etc
> from BMC Remedy User, But I gone through the BMC Remedy tool, i didn't
> see
> any option to export the FORM, PROCESS, ROLE, NOTIFICATION etc from
> Remedy
> User tool. But i found one option to download and upload forms using the
> following path.
> 
> Login into the BMC Remedy User tool, then goto Tools -->
> Manage --> Files --> Download (or) Upload. But these options are disabled
> by
> default.
> 
> Can anyone give me the solution to export and import the AP:Form,
> AP:Process, AP:Role, AP:Notification etc using BMC Remedy User tool.
> 
> Best Regards,
> Krishna B
> -- 
> View this message in context:
> http://www.nabble.com/export-AP%3AForm%2C-AP%3AProcess%2C-AP%3ARole-From-BMC-Remedy-User-tp24266376p24266376.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
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-- 
  Ashwin
  ashwinkpa...@fastmail.fm

-- 
http://www.fastmail.fm - Same, same, but different...

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export AP:Form, AP:Process, AP:Role From BMC Remedy User

[RKVKRKVK]

Hi,

I got some idea to export AP:Form, AP:Process, AP:Role, AP:Notifications etc
from BMC Remedy User, But I gone through the BMC Remedy tool, i didn't see
any option to export the FORM, PROCESS, ROLE, NOTIFICATION etc from Remedy
User tool. But i found one option to download and upload forms using the
following path.

Login into the BMC Remedy User tool, then goto Tools -->
Manage --> Files --> Download (or) Upload. But these options are disabled by
default.

Can anyone give me the solution to export and import the AP:Form,
AP:Process, AP:Role, AP:Notification etc using BMC Remedy User tool.

Best Regards,
Krishna B
-- 
View this message in context: 
http://www.nabble.com/export-AP%3AForm%2C-AP%3AProcess%2C-AP%3ARole-From-BMC-Remedy-User-tp24266376p24266376.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: SQL failing with port 1433 & Instance Name

[Joe DeSouza]

Given as much information as you have, the only thing we can suggest is that 
you check your database services - it doesn't appear like they are up.

Again depending on your version your DB intance name can be anything between 
ARSystem if you left it to defaults to whatever you named it to be if you are 
on ARS 4.5 and above..

Thats something you need to know - basically how you set it up.. if you send us 
your configuration file however we would be able to tell you what that instance 
name is..

Joe





From: John Sundberg 
To: arslist@ARSLIST.ORG
Sent: Monday, June 29, 2009 7:10:46 PM
Subject: Re: SQL failing with port 1433 & Instance Name

** 
Given the details in the orig post - I am assuming you are on IBM AIX 
installing ARS 3.02.

I think your flatfile database is running on an unsupported filesystem.

But - hard to tell given the details :)

-John

Sent from my iPhone

On Jun 29, 2009, at 5:31 PM, Remedy Muse  wrote:


** 
>
>On sql, I'm trying to install ARS but keep getting this message no matter what 
>i do. I've run out of ideas. Plus i'm unsure what the AR System Server DB 
>Instance Name should be, or how to find it. 
> 
>tcp/ip connection to the host (#)  using port number 1433 failed.
> 
>Possible causes: 
> 
>Database services are not available/running or network configuration is not 
>configured correctly for tcp/ip protocol or ip or host name/port number is 
>incorrect.




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Re: SQL failing with port 1433 & Instance Name

[Leonard Neely - FOJ]

Here's a topic out on BMCDN that might be helpful.

http://developer.bmc.com/communities/thread/27929

 

 

Leonard Neely

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Muse
Sent: Monday, June 29, 2009 7:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL failing with port 1433 & Instance Name

 

** Ok, thanks for that info.  I go it. :)

I'm in the remedy installer where it lists ip address, port, instance name,
db name, db id, server db pw, etc.  I've entered the appropriate info.  When
I click next, I am still getting the message:  

tcp/ip connection to the host (#)  using port number 1433 failed.



-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 9:01 pm
Subject: Re: SQL failing with port 1433 & Instance Name

** 

You can find the instance name through the SQL Config Mgr.  Under the SQL
Server Network Configuration branch, there will be another branch that says
Protocols for .

 

Or you can open up your Services (i'm assuming you're on a Windows box),
find the SQL Server process, your instance name will be in brackets beside
it.

 

Edward Hum

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Remedy Muse
Sent: Monday, June 29, 2009 8:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL failing with port 1433 & Instance Name

 

** In the sql config mgr the ports are set to 1433.  But exactly where would
i see the instance name?


-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 6:48 pm
Subject: Re: SQL failing with port 1433 & Instance Name

** 

In your SQL Configuration Manager, did you set your TCP/IP ports to 1433?
The instance name should be what you called your SQL Server database when
you installed it.  When you log into the Configuration Manager (if you
installed the SQL management tools) you should be able to see the Instance
name.

 

Edward Hum

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Are"_ 

 

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  Yours in Just 2 Easy Steps! 

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Re: SQL failing with port 1433 & Instance Name

[Hum, Edward]

When you check your TCP/IP properties in SQL manager, did you set the "IP
ALL"  TCP/IP Port to 1433?

 

On that installer page, you select the appropriate DB authentication
(Windows Auth or SQL Server) depending on how you set up your DB.

Host Name will be the name of your windows machine (System Properties)

AR System Server Port defaults to 1433

DB instance should be \

Everything else should be default.

 

Edward Hum



 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Muse
Sent: Monday, June 29, 2009 10:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL failing with port 1433 & Instance Name

 

** Ok, thanks for that info.  I go it. :)

I'm in the remedy installer where it lists ip address, port, instance name,
db name, db id, server db pw, etc.  I've entered the appropriate info.  When
I click next, I am still getting the message:  

tcp/ip connection to the host (#)  using port number 1433 failed.



-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 9:01 pm
Subject: Re: SQL failing with port 1433 & Instance Name

** 

You can find the instance name through the SQL Config Mgr.  Under the SQL
Server Network Configuration branch, there will be another branch that says
Protocols for .

 

Or you can open up your Services (i'm assuming you're on a Windows box),
find the SQL Server process, your instance name will be in brackets beside
it.

 

Edward Hum

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Remedy Muse
Sent: Monday, June 29, 2009 8:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL failing with port 1433 & Instance Name

 

** In the sql config mgr the ports are set to 1433.  But exactly where would
i see the instance name?


-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 6:48 pm
Subject: Re: SQL failing with port 1433 & Instance Name

** 

In your SQL Configuration Manager, did you set your TCP/IP ports to 1433?
The instance name should be what you called your SQL Server database when
you installed it.  When you log into the Configuration Manager (if you
installed the SQL management tools) you should be able to see the Instance
name.

 

Edward Hum

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

 

  _  

An Excellent Credit Score is 750. See
  Yours in Just 2 Easy Steps! 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.339 / Virus Database: 270.13.0/2209 - Release Date: 06/29/09
14:43:00


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Re: SQL failing with port 1433 & Instance Name

[Remedy Muse]

Ok, thanks for that info.? I go it.?:)

I'm in the remedy installer where it lists ip address, port, instance name, db 
name, db id, server db pw,?etc.? I've entered the appropriate info.? When I 
click next,?I am still getting the message:? 


tcp/ip connection to the host?(#) ?using port number 1433 failed.


-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 9:01 pm
Subject: Re: SQL failing with port 1433 & Instance Name


** 

You can find the instance name through the SQL Config Mgr.? Under the SQL 
Server Network Configuration branch, there will be another branch that says 
Protocols for .

?

Or you can open up your Services (i'm assuming you're on a Windows box), find 
the SQL Server process, your instance name will be in brackets beside it.

?

Edward Hum

?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Muse
Sent: Monday, June 29, 2009 8:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL failing with port 1433 & Instance Name


?

** In the sql config mgr the ports are set to 1433.? But exactly where would i 
see the instance name?


-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 6:48 pm
Subject: Re: SQL failing with port 1433 & Instance Name


** 



In your SQL Configuration Manager, did you set your TCP/IP ports to 1433?? The 
instance name should be what you called your SQL Server database when you 
installed it.? When you log into the Configuration Manager (if you installed 
the SQL management tools) you should be able to see the Instance name.



?



Edward Hum




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Re: History of AR System

[Howard Richter]

Back in 96 I remember trying to build some item and then calling Remedy
support. The engineer I got on the phone worked with me for many hours to
build that item (as the people who know me know I like to push things to the
breaking point).



When I joined Remedy in 2000 (after being a customer since 1996), one of the
support engineers gave me a box of printouts of my issues. They also took me
out to lunch as a team. One other item when you joined the company a week
before your first day on the job you got a box of gifts. There was candy and
bubbles, some hot nuts and other fun items. Also in that box was a cd. The
cd talked about the goal of Remedy.



Also I did a Google search and found this" At Remedy Corp., a software
company based in Mountain View, fun is practically an art form. Managers
have been known to put on hula skirts and sumo wrestling suits……”

http://books.google.com/books?id=re4sb_7qjMYC&pg=PA247&lpg=PA247&dq=remedy+corp&source=bl&ots=t9JZ8lPkKz&sig=2bzDaw4bXBVvsiNHJf29CAt6Bhc&hl=en&ei=zGlJSpS3CMWntgeMuei8Ag&sa=X&oi=book_result&ct=result&resnum=6





Remedy was a great company to work for and I must have 20+ shirts with the
Remedy logo on them and maybe 6 or 7 with BMC. I even have 3 RAC shits.



When BMC acquired Remedy (at least for the 3 years I was there) the fun
stayed



As far as my 3.0 docs, my wife made me clean up the basement a year ago and
everything from 3.2 to 6.3 were sent to the dump (only my electronic copies
starting at 4.0 I was allowed to keep).



Peregrine management has helped me work towards my degree (I use them as how
not to do things, how to cheat and lie), also they let me go in 2002.



I hired on to BMC in 2003 and worked with them until 2006 (the release of
ITSM 7) and I saw that they somewhat understood Remedy. I would like to have
seen Remedy stay Remedy, but from my view the BMC deal was a great move.



I would like to buy a drink for the person at BMC who thought up that deal.



My 2 cents,



Howard

On Mon, Jun 29, 2009 at 5:27 PM, PRUITT, CHRISTOPHER <
christopher.pru...@hp.com> wrote:

> **
>
> I started back in May 1995 and learned it by reading the manual and jumping
> in with both feet. There were no training classes in those days.
>
>
>
> *Christopher Pruitt*
> Consultant Specialist
> *EDS,* an HP Company
> mailto:* **christopher.pru...@hp.com*
>
> We deliver on our commitments
> so you can deliver on yours.
>
> *Confidentiality Notice:* This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged, and
> exempt from disclosure under applicable law. If you are not the intended
> addressee for this e-mail, you are hereby notified that any copying,
> distribution, or dissemination of this e-mail is strictly prohibited. If you
> have received this e-mail in error, please immediately destroy, erase, or
> discard this message. Please notify the sender immediately by return e-mail
> if you have received this e-mail by mistake.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Monday, June 29, 2009 12:40 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: History of AR System
>
>
>
> ** I started that way back in '99; I still don't have any formal
> training...
>
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>   On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore <
> bcant...@emerginghealthit.com> wrote:
>
> **
>
> Back in 97, I sat down with the Remedy manual, read it cover to cover and
> was a Remedy administrator.  There were only two apps (I think); Helpdesk
> and Asset.  Today, I looking at all the manuals if you have the whole ITSM
> suite, I no longer think that's possible.  I'm curious, how many folks
> started Remedy by just reading the docs, or did most people go out and get
> formal training.
>
>
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
>
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
>
> ** I began working with the point release of 2.1 late in 1994 or early 1995
> when I was at Winstar, a gone-broke telecommunications company. I wrote the
> help-desk app for the network ops center, as well as configuration forms,
> certification forms, lots of stuff. Back then it was a good front-end for a
> database. We worked with voice communications, so the FCC required a lot of
> auditing, all of which had to be written.
>
> I got into Remedy as a C programmer who didn't have a project at the
> moment. I was horrified to find no Else statements built into the system. I
> can't reme

Unsubscribe

[Monty]

  - Original Message - 
  From: Dennis Ruble 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Monday, June 29, 2009 12:18 PM
  Subject: Re: History of AR System


  ** 
  The company sent me to AR Admin class for AR System version 2.0(sorry, I 
don't remember the year).  2.1 AR System and Helpdesk Template 1.0 was released 
shortly after I got back from training.  We rejected the 1.0 template and wrote 
our own app on 2.1, switching to ITSM when the 3.0 suite came out.  I haven't 
been to any training since 2.0.  I think the formal Admin class was a good one 
to get introduced.  It hasn't been at all bad adding to it over the years 
without further formal training.   

  Regards, 
  Dennis Ruble 



Benedetto Cantatore  
Sent by: "Action Request System discussion list(ARSList)" 
 
06/29/2009 12:35 PM Please respond to
  arslist@ARSLIST.ORG 


   To arslist@ARSLIST.ORG  
  cc  
  Subject Re: History of AR System 

  

   



  ** 
  Back in 97, I sat down with the Remedy manual, read it cover to cover and was 
a Remedy administrator.  There were only two apps (I think); Helpdesk and 
Asset.  Today, I looking at all the manuals if you have the whole ITSM suite, I 
no longer think that's possible.  I'm curious, how many folks started Remedy by 
just reading the docs, or did most people go out and get formal training. 

  Ben Cantatore
  Remedy Manager
  (914) 457-6209 

  Emerging Health IT
  3 Odell Plaza
  Yonkers, New York 10701


  >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>> 
  ** I began working with the point release of 2.1 late in 1994 or early 1995 
when I was at Winstar, a gone-broke telecommunications company. I wrote the 
help-desk app for the network ops center, as well as configuration forms, 
certification forms, lots of stuff. Back then it was a good front-end for a 
database. We worked with voice communications, so the FCC required a lot of 
auditing, all of which had to be written.

  I got into Remedy as a C programmer who didn't have a project at the moment. 
I was horrified to find no Else statements built into the system. I can't 
remember when that came along, but it was quite an advance in programming. We 
worked with HP-UX and an early version of Oracle. Installation of just about 
anything was a bear, but once all the ducks were lined up it went well.

  Ever since then I've worked with the ARS. Now it's quite sophisticated in 
comparison with the old days.

  On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom  wrote: 
  From a bit of googling .


  Remedy Corp.
  The Company was incorporated on November 20, 1990 in Delaware
  Headquarters Mountain View, California, USA
  Key people Larry Garlick, Founder & CEO
  Dave Mahler, VP Marketing
  Doug Mueller, Chief Architect
  Version 1.0 ?
  Version 1.1 Approx. Nov 1992 still looking for confirmation
  Version 2.0 was May 19, 1995
  Version 4.0 was Jan 27, 1999 


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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Joe DeSouza]

Rao,

This means that the H and T tables that are the underlying tables for the said 
form have perhaps been created already.

To verify this first of all find out the schema ID for that form.

select schemaid from arscheama where name = 'Alert Events';

Lets say it returns 20.. then the T and H tables for that form will be T20 and 
H20.. Describe these tables and see if you get a valid description. If you get 
a nor rows selected result from the above SQL, then you have some problem..

Also describe the view ALERT_EVENTS and see if you get a valid description. You 
shouldn't get invalid object as a result..

If your results of the above area ll positive, then for some reason this form 
is not being recognized by the AR System. What you could try is a import in 
place from the def file in the installforms folder that will exist in your 
installation directory. I do not have access to the exact name of what that def 
file will be at the moment but if you cannot figure it out let me know and I'll 
log into my systems later and get that for you.

Joe





From: Rao Rao 
To: arslist@ARSLIST.ORG
Sent: Monday, June 29, 2009 3:12:09 PM
Subject: Re: Installation of AR server 7.1 - No Alert Events form could be 
found on the server (ARERR 3300)

** 
Joe/Axton,

Joe, I ran the sql for Alerts.  Please see below.

SQL> Select count(*) from arschema where name = 'Alert Events';
  COUNT(*)
--
 1

= = = = =

Axton, Please see my earlier mail on the sqls - you asked.  Thanks to both of 
you for help and sparing time.

With Regards,

Rao


On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza  wrote:

** 
>At what point and how do you reproduce that error then?
>
>Have you checked if the entry for the Alerts form does exist in the arschema 
>table? (Select count(*) from arschema where name = 'Alert Events';)
>
>Joe
>
>
>
>

From: Rao Rao 
>To: arslist@ARSLIST.ORG
>Sent: Monday, June 29, 2009 1:15:07 PM
>Subject: Re: Installation of AR server 7.1 - No Alert Events form could be 
>found on the server (ARERR 3300)
>
>** 
>Thank you Axton.  I reinstlled the app.  This time also it failed with the 
>same error message. arerror.log does not show any error.  Following is the 
>arrerror log.
>
>= = = = = = arerror.log = = = =
>Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 
>Build 200708221849
>(c) Copyright 1991-2007 BMC Software, Inc. 
>Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request 
>System(R) is ready for use or evaluation without purchasing or activating an 
>authorization key.
>For unlimited capabilities, contact your sales representative. (ARNOTE 27)
>= = = = = = = = = =
>
>armonitor.log shows the following:
>
>= = = = armonitor = = = =
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 
>started.
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 AR Monitor started.
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
>"c:\program files\ar system\vanaja\arserver.exe"
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
>"c:\program files\ar system\vanaja\arplugin.exe"
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
>"c:\program files\ar system\vanaja\arsvcdsp.exe"
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
>"c:\program files\java\jre6\bin\java"
>Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up.
>= = = = = = = = = =
>
>following are contents of ar.cfg file.
>
>= = = = ar.cfg = = = = 
>
>Alternate-Approval-Reg: T
>Private-RPC-Socket: 390603   1   1
>Private-RPC-Socket: 390601   1   1
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
>ARF-Java-Class-Path: C:\Program Files\AR 
>System\Vanaja\commons-logging-1.0.4.jar;
>ARF-Java-Class-Path: C:\Program Files\AR 
>System\Vanaja\commons-discovery-0.2.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
>ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
>Plugin: WebService.dll
>Homepage-Form: Home Page
>Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
>Full-Text-Collection-Directory: C:\Program 
>Files\Hummingbird\SearchServer60\fultext
>Full-Text-Configuration-Directory: C:\Program 
>

Re: SQL failing with port 1433 & Instance Name

[Hum, Edward]

You can find the instance name through the SQL Config Mgr.  Under the SQL
Server Network Configuration branch, there will be another branch that says
Protocols for .

 

Or you can open up your Services (i'm assuming you're on a Windows box),
find the SQL Server process, your instance name will be in brackets beside
it.

 

Edward Hum

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Muse
Sent: Monday, June 29, 2009 8:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL failing with port 1433 & Instance Name

 

** In the sql config mgr the ports are set to 1433.  But exactly where would
i see the instance name?


-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 6:48 pm
Subject: Re: SQL failing with port 1433 & Instance Name

** 

In your SQL Configuration Manager, did you set your TCP/IP ports to 1433?
The instance name should be what you called your SQL Server database when
you installed it.  When you log into the Configuration Manager (if you
installed the SQL management tools) you should be able to see the Instance
name.

 

Edward Hum


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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Axton]

I believe this can still be an issue even in later versions depending on how
the server is configured.  Say the hostname of the arserver host is remedy1,
it has ip address 10.1.1.1 and the following dns aliases:
remedy
remedy.company.com
ars
ars.company.com

Let's say the Server-Name parameter in ar.conf has a value of remedy1.

If you connect using the admin tool to the arserver with a hostname of
remedy, that name will be embedded in the workflow unless you have
configured the proper IP-Name parameters in ar.conf.  The valid IP-Name
parameters would be any hostname with which arserver can be accessed, so you
would want the following lines in ar.conf:

IP-Name: remedy
IP-Name: remedy.company.com
IP-Name: ars
IP-Name: ars.company.com

This problem is more common with arsystem configurations where multiple
arservers are in use.  Take the following example:

hostname for arserver1: remedy01 (10.0.0.1)
hostname for arserver2: remedy02 (10.0.0.2)
hostname for arserver3: remedy03 (10.0.0.3)

hostname for load balancer: remedy (10.1.0.1)
Aliases/other names for load balancer: arsystem, arsystem.company.com
Aliases/other names for remedy01: arsvr01, arsvr01.company.com,
remedy01.company.com
Aliases/other names for remedy02: arsvr02, arsvr02.company.com,
remedy02.company.com
Aliases/other names for remedy03: arsvr03, arsvr03.company.com,
remedy03.company.com

You could now potentially access each arserver using several names
(strings).  The ar.conf (IP-Name parameters) needs to be different on each
arserver.

The IP-Name parameter seems to be used to parse the workflow when committing
workflow to the db; it is used to strip server name references and replace
them with the desired @ symbol (global local server reference).  If no match
is found to Server-Name or IP-Name, the workflow will think the reference is
to and external ARServer and store the actual name of the server in the
workflow when written to the db.

Axton Grams

These are my opinions and observations.

On Mon, Jun 29, 2009 at 5:51 PM, Shellman, David<
dave.shell...@tycoelectronics.com> wrote:
> Lee,
>
> The 4.x versions and 5.x versions were a bugger with retaining server and
IP
> address information. There were scripts that could be run against def
files
> to clean up remainder of server info that remained in the files. Menus
were
> the worst offenders.
>
> I don't remember any issues with exporting as server independent with 6.x
> nor have I seen any with 7.0.1.
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)
>
> 
> From: Action Request System discussion list(ARSList) 
> To: arslist@ARSLIST.ORG 
> Sent: Mon Jun 29 18:27:19 2009
> Subject: Re: Test System to Production System, Would Ghost Image work ?
what
> is BMC recommendation?
>
> Server Name  AND IP address.
>
> Just as a precaution, I'd suggest that when you look for server references
> that you include searches for IP addresses.  We moved a 5.x server from
one
> segment to another.  We kept the server name the same but the IP address
> changed.  We found hundreds of IP references imbedded in the code that
> prevented the server from coming up.   There is a knowledge base
instruction
> on a fix this in MSSQL DB's. BMC Support folks sent us the instructions.
I
> don't know if the same is true for other systems since our 7.0 install was
a
> clean install with limited data migration and no custom code.
>
> Folks probably know to equate the server name and IP address, but it
caught
> us a little off guard at the time.
>
> Lee Marsh
>
>
> *
> Lee Marsh
> Remedy Administrator
> BAE Systems Office Automation Systems Team
> Antitrust Division, U.S. Department of Justice
> Phone:  202-305-9725
> Cell:  202-528-1749
> Email: lee.ma...@usdoj.gov 
> *
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> Sent: Monday, June 29, 2009 6:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Test System to Production System, Would Ghost Image work ?
> what is BMC recommendation?
>
>
> I would like to verify if I do or don't.  In looking at diffs between our
> environments in Migrator, I've seen system-maintained code that _appeared_
> to have specific server references in it, if you can trust Migrator here.
> They were usually in the Approval module, I think, but there may have been
> others.  We also have a fair amount of custom code that has been
maintained
> by various people over time, and I would like to make sure that we don't
> have things that need to be fixed there (I have found a few cases as I've
> worked on parts of the system, and I'd like to find out if there are
more).
>
> We've got half of the ITSM suite, so I'm not too keen on trying to export
it
> all - I know we've tried in the past (albeit wi

Re: SQL failing with port 1433 & Instance Name

[Remedy Muse]

In the sql config mgr the ports are set to 1433.? But exactly where would i see 
the instance name?


-Original Message-
From: Hum, Edward 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 6:48 pm
Subject: Re: SQL failing with port 1433 & Instance Name


** 

In your SQL Configuration Manager, did you set your TCP/IP ports to 1433?? The 
instance name should be what you called your SQL Server database when you 
installed it.? When you log into the Configuration Manager (if you installed 
the SQL management tools) you should be able to see the Instance name.

?

Edward Hum



?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Muse
Sent: Monday, June 29, 2009 6:32 PM
To: arslist@ARSLIST.ORG
Subject: SQL failing with port 1433 & Instance Name


?

** 


On sql, I'm trying to install ARS?but keep getting this message no matter what 
i do. I've run out of ideas. Plus i'm unsure what the AR System Server DB 
Instance Name should be, or how to find it.?



?



tcp/ip connection to the host?(#) ?using port number 1433 failed.



?



Possible causes: 



?



Database services are not available/running or network configuration is not 
configured correctly for tcp/ip protocol or ip or host name/port number is 
incorrect.



?



An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.339 / Virus Database: 270.13.0/2209 - Release Date: 06/29/09 
14:43:00

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Re: SQL failing with port 1433 & Instance Name

[Remedy Muse]

No i don't have ibm aix, and am installing ars 7. 


-Original Message-
From: John Sundberg 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 7:10 pm
Subject: Re: SQL failing with port 1433 & Instance Name


** 
Given the details in the orig post - I am assuming you are on IBM AIX 
installing ARS 3.02.




I think your flatfile database is running on an unsupported filesystem.




But - hard to tell given the details :)




-John

Sent from my iPhone


On Jun 29, 2009, at 5:31 PM, Remedy Muse  wrote:






** 

On sql, I'm trying to install ARS?but keep getting this message no matter what 
i do. I've run out of ideas. Plus i'm unsure what the AR System Server DB 
Instance Name should be, or how to find it.?

?

tcp/ip connection to the host?(#) ?using port number 1433 failed.

?

Possible causes: 

?

Database services are not available/running or network configuration is not 
configured correctly for tcp/ip protocol or ip or host name/port number is 
incorrect.


An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

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Re: SQL failing with port 1433 & Instance Name

[John Sundberg]

Given the details in the orig post - I am assuming you are on IBM AIX  
installing ARS 3.02.


I think your flatfile database is running on an unsupported filesystem.

But - hard to tell given the details :)

-John

Sent from my iPhone

On Jun 29, 2009, at 5:31 PM, Remedy Muse  wrote:


**
On sql, I'm trying to install ARS but keep getting this message no  
matter what i do. I've run out of ideas. Plus i'm unsure what the AR  
System Server DB Instance Name should be, or how to find it.


tcp/ip connection to the host (#)  using port number 1433 failed.

Possible causes:

Database services are not available/running or network configuration  
is not configured correctly for tcp/ip protocol or ip or host name/ 
port number is incorrect.


An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps!
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
Answers Are"_


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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Lee,

The 4.x versions and 5.x versions were a bugger with retaining server and IP 
address information. There were scripts that could be run against def files to 
clean up remainder of server info that remained in the files. Menus were the 
worst offenders.

I don't remember any issues with exporting as server independent with 6.x nor 
have I seen any with 7.0.1.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 18:27:19 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?


Server Name  AND IP address.

Just as a precaution, I'd suggest that when you look for server references that 
you include searches for IP addresses.  We moved a 5.x server from one segment 
to another.  We kept the server name the same but the IP address changed.  We 
found hundreds of IP references imbedded in the code that prevented the server 
from coming up.   There is a knowledge base instruction on a fix this in MSSQL 
DB's. BMC Support folks sent us the instructions.  I don't know if the same is 
true for other systems since our 7.0 install was a clean install with limited 
data migration and no custom code.

Folks probably know to equate the server name and IP address, but it caught us 
a little off guard at the time.

Lee Marsh


*
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov 
*




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Sent: Monday, June 29, 2009 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ?
what is BMC recommendation?


I would like to verify if I do or don't.  In looking at diffs between our 
environments in Migrator, I've seen system-maintained code that _appeared_ to 
have specific server references in it, if you can trust Migrator here.  They 
were usually in the Approval module, I think, but there may have been others.  
We also have a fair amount of custom code that has been maintained by various 
people over time, and I would like to make sure that we don't have things that 
need to be fixed there (I have found a few cases as I've worked on parts of the 
system, and I'd like to find out if there are more).

We've got half of the ITSM suite, so I'm not too keen on trying to export it 
all - I know we've tried in the past (albeit with the rest of the suite 
installed) and never succeeded.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC

Re: SQL failing with port 1433 & Instance Name

[Hum, Edward]

In your SQL Configuration Manager, did you set your TCP/IP ports to 1433?
The instance name should be what you called your SQL Server database when
you installed it.  When you log into the Configuration Manager (if you
installed the SQL management tools) you should be able to see the Instance
name.

 

Edward Hum



 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Muse
Sent: Monday, June 29, 2009 6:32 PM
To: arslist@ARSLIST.ORG
Subject: SQL failing with port 1433 & Instance Name

 

** 

On sql, I'm trying to install ARS but keep getting this message no matter
what i do. I've run out of ideas. Plus i'm unsure what the AR System Server
DB Instance Name should be, or how to find it. 

 

tcp/ip connection to the host (#)  using port number 1433 failed.

 

Possible causes: 

 

Database services are not available/running or network configuration is not
configured correctly for tcp/ip protocol or ip or host name/port number is
incorrect.

 

  _  

An Excellent Credit Score is 750. See
  Yours in Just 2 Easy Steps! 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.339 / Virus Database: 270.13.0/2209 - Release Date: 06/29/09
14:43:00


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

SQL failing with port 1433 & Instance Name

[Remedy Muse]

On sql, I'm trying to install ARS?but keep getting this message no matter what 
i do. I've run out of ideas. Plus i'm unsure what the AR System Server DB 
Instance Name should be, or how to find it.?

?

tcp/ip connection to the host?(#) ?using port number 1433 failed.

?

Possible causes: 

?

Database services are not available/running or network configuration is not 
configured correctly for tcp/ip protocol or ip or host name/port number is 
incorrect.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Marsh, Lee]

Server Name  AND IP address.

Just as a precaution, I'd suggest that when you look for server references that 
you include searches for IP addresses.  We moved a 5.x server from one segment 
to another.  We kept the server name the same but the IP address changed.  We 
found hundreds of IP references imbedded in the code that prevented the server 
from coming up.   There is a knowledge base instruction on a fix this in MSSQL 
DB's. BMC Support folks sent us the instructions.  I don't know if the same is 
true for other systems since our 7.0 install was a clean install with limited 
data migration and no custom code.

Folks probably know to equate the server name and IP address, but it caught us 
a little off guard at the time.

Lee Marsh


*
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov < mailto:lee.ma...@usdoj.gov> 
*




-Original Message-
From: Action Request System discussion list(ARSList)
[ mailto:arsl...@arslist.org]
Sent: Monday, June 29, 2009 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ?
what is BMC recommendation?


I would like to verify if I do or don't.  In looking at diffs between our 
environments in Migrator, I've seen system-maintained code that _appeared_ to 
have specific server references in it, if you can trust Migrator here.  They 
were usually in the Approval module, I think, but there may have been others.  
We also have a fair amount of custom code that has been maintained by various 
people over time, and I would like to make sure that we don't have things that 
need to be fixed there (I have found a few cases as I've worked on parts of the 
system, and I'd like to find out if there are more).

We've got half of the ITSM suite, so I'm not too keen on trying to export it 
all - I know we've tried in the past (albeit with the rest of the suite 
installed) and never succeeded.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) [ 
mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) [ 
mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) [ 
mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

I would like to verify if I do or don't.  In looking at diffs between our 
environments in Migrator, I've seen system-maintained code that _appeared_ to 
have specific server references in it, if you can trust Migrator here.  They 
were usually in the Approval module, I think, but there may have been others.  
We also have a fair amount of custom code that has been maintained by various 
people over time, and I would like to make sure that we don't have things that 
need to be fixed there (I have found a few cases as I've worked on parts of the 
system, and I'd like to find out if there are more).

We've got half of the ITSM suite, so I'm not too keen on trying to export it 
all - I know we've tried in the past (albeit with the rest of the suite 
installed) and never succeeded.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy//bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will wo

Re: BMC Remedy Projects

[Shellman, David]

Howard,

Based on the email from this company I would say very few. It would seem that 
they certainly haven't participated on the list for very long or they would 
have had a better understanding of what type of posts go through the list. They 
certainly would have understood that actions and posting answers goes so much 
farther at drumming up business on the ARS List than this type of post.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 17:46:08 2009
Subject: Re: BMC Remedy Projects

**
Susan,

I was wondering what the policy was for this type of posting and I wonder who 
would business with them.

Stay cool,

Howard

On Mon, Jun 29, 2009 at 5:39 PM, Susan Palmer 
mailto:suzanpal...@gmail.com>> wrote:
**
Advertisements to the arslist are ok but should have a prefix of ADV:

That way if someone is adverse to reading them they can easily skip the posting.

I noticed on your website there are no names of people.  Personally I don't 
give a website a second look if there is no mention of who's running the 
business.  It lacks credibility.

Just a suggestion, no one need reply.

Susan

On Sat, Jun 27, 2009 at 9:36 AM, SmartPro Consulting 
mailto:sa...@smartpro.co.in>> wrote:
**
SmartPro® Remedy Consultants

About Us


SmartPro Remedy Consultants is a team of dedicated, experienced Remedy 
Professionals based out of Pune, India. Our main areas of expertise lies in 
Business process automation, BMC Action Request System, ITSM Suite which 
includes Change Management, Incident Management, CMDB and Asset Management and 
Problem Management, and also any custom application built on top of Action 
Request System. All of our consultants are experienced with business processes 
and the Software Development Lifecycle including application analysis and 
system architecture, application development, project management, integrations, 
performance tuning and troubleshooting, testing, complete training, and process 
re-engineering, remedy integration with third party application for 
authentication and complete identity management.

Our consulting group focuses extensively on requirements gathering, customizing 
and developing application according to the customer's need. Years of 
experience have made us realize how important it is to align your software 
needs to the IT best practices and hence our consultants are ITIL and ITSM 
certified.

We not only develop and customize applications but our extended skills include 
both functional and performance testing, documentation, user training, and 
support and all this comes with a guarantee of service and a promise to deliver 
on time in efficient budget. Our infrastructure includes high speed internet 
and telephony lines which guarantee the delivery of services.

Under our umbrella we provide the following services


 *   Software Evaluation
 *   Remote administration
 *   Development and Customization of BMC Remedy ITSM and other BMC Remedy 
applications
 *   Creating custom remedy plug-in to update external databases
 *   Creating customized Crystal reports as per your needs
 *   Testing including functional, automated and performance testing
 *   Deployment
 *   Documentation


Projects we are looking for


 *   Customization or development according to customer's need on ITSM Suite of 
applications
 *   Any kind of customized reporting using crystal report and Remedy.
 *   Any Customization or development on the customer's existing custom Remedy 
application
 *   Remedy integration with third party application for authentication and 
complete Identity Management.
 *   Functional mostly manual testing on Remedy applications as well as any 
other applications
 *   Load and performance testing on Remedy as well as any other applications 
like Java, Dot Net on any platform


Contact US

You can get in touch with us on the following email address 
sa...@smartpro.co.in.
Check our website http://www.smartpro.co.in for 
more details.

Looking forward to working with you.

Thank you,
Team,
SmartPro Consulting

_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_

_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Re: BMC Remedy Projects

[Howard Richter]

Susan,

I was wondering what the policy was for this type of posting and I wonder
who would business with them.

Stay cool,

Howard

On Mon, Jun 29, 2009 at 5:39 PM, Susan Palmer  wrote:

> ** Advertisements to the arslist are ok but should have a prefix of ADV:
>
> That way if someone is adverse to reading them they can easily skip the
> posting.
>
> I noticed on your website there are no names of people.  Personally I don't
> give a website a second look if there is no mention of who's running the
> business.  It lacks credibility.
>
> Just a suggestion, no one need reply.
>
> Susan
>
> On Sat, Jun 27, 2009 at 9:36 AM, SmartPro Consulting  > wrote:
>
>> **SmartPro® Remedy Consultants  About Us
>>
>> SmartPro Remedy Consultants is a team of dedicated, experienced Remedy
>> Professionals based out of Pune, India. Our main areas of expertise lies in
>> Business process automation, BMC Action Request System, ITSM Suite which
>> includes Change Management, Incident Management, CMDB and Asset Management
>> and Problem Management, and also any custom application built on top of
>> Action Request System. All of our consultants are experienced with business
>> processes and the Software Development Lifecycle including application
>> analysis and system architecture, application development, project
>> management, integrations, performance tuning and troubleshooting, testing,
>> complete training, and process re-engineering, remedy integration with third
>> party application for authentication and complete identity management.
>>
>> Our consulting group focuses extensively on requirements gathering,
>> customizing and developing application according to the customer's need.
>> Years of experience have made us realize how important it is to align your
>> software needs to the IT best practices and hence our consultants are ITIL
>> and ITSM certified.
>>
>> We not only develop and customize applications but our extended skills
>> include both functional and performance testing, documentation, user
>> training, and support and all this comes with a guarantee of service and a
>> promise to deliver on time in efficient budget. Our infrastructure includes
>> high speed internet and telephony lines which guarantee the delivery of
>> services.
>>  Under our umbrella we provide the following services
>>
>>
>>- Software Evaluation
>>- Remote administration
>>- Development and Customization of BMC Remedy ITSM and other BMC
>>Remedy applications
>>- Creating custom remedy plug-in to update external databases
>>- Creating customized Crystal reports as per your needs
>>- Testing including functional, automated and performance testing
>>- Deployment
>>- Documentation
>>
>>Projects we are looking for
>>
>>- Customization or development according to customer's need on ITSM
>>Suite of applications
>>- Any kind of customized reporting using crystal report and Remedy.
>>- Any Customization or development on the customer's existing custom
>>Remedy application
>>- Remedy integration with third party application for authentication
>>and complete Identity Management.
>>- Functional mostly manual testing on Remedy applications as well as
>>any other applications
>>- Load and performance testing on Remedy as well as any other
>>applications like Java, Dot Net on any platform
>>
>>  Contact US  You can get in touch with us on the following email address
>> *sa...@smartpro.co.in* .
>> Check our website *http://www.smartpro.co.in*for 
>> more details.
>>
>> Looking forward to working with you.
>>
>> Thank you,
>> Team,
>> SmartPro Consulting
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Pierson, Shawn]

You should try exporting ITSM then.  I don't know if it's even possible to do 
without crashing something, and I haven't tried lately.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Re: BMC Remedy Projects

[Susan Palmer]

Advertisements to the arslist are ok but should have a prefix of ADV:

That way if someone is adverse to reading them they can easily skip the
posting.

I noticed on your website there are no names of people.  Personally I don't
give a website a second look if there is no mention of who's running the
business.  It lacks credibility.

Just a suggestion, no one need reply.

Susan

On Sat, Jun 27, 2009 at 9:36 AM, SmartPro Consulting
wrote:

> **SmartPro® Remedy Consultants  About Us
>
> SmartPro Remedy Consultants is a team of dedicated, experienced Remedy
> Professionals based out of Pune, India. Our main areas of expertise lies in
> Business process automation, BMC Action Request System, ITSM Suite which
> includes Change Management, Incident Management, CMDB and Asset Management
> and Problem Management, and also any custom application built on top of
> Action Request System. All of our consultants are experienced with business
> processes and the Software Development Lifecycle including application
> analysis and system architecture, application development, project
> management, integrations, performance tuning and troubleshooting, testing,
> complete training, and process re-engineering, remedy integration with third
> party application for authentication and complete identity management.
>
> Our consulting group focuses extensively on requirements gathering,
> customizing and developing application according to the customer's need.
> Years of experience have made us realize how important it is to align your
> software needs to the IT best practices and hence our consultants are ITIL
> and ITSM certified.
>
> We not only develop and customize applications but our extended skills
> include both functional and performance testing, documentation, user
> training, and support and all this comes with a guarantee of service and a
> promise to deliver on time in efficient budget. Our infrastructure includes
> high speed internet and telephony lines which guarantee the delivery of
> services.
>  Under our umbrella we provide the following services
>
>
>- Software Evaluation
>- Remote administration
>- Development and Customization of BMC Remedy ITSM and other BMC Remedy
>applications
>- Creating custom remedy plug-in to update external databases
>- Creating customized Crystal reports as per your needs
>- Testing including functional, automated and performance testing
>- Deployment
>- Documentation
>
>Projects we are looking for
>
>- Customization or development according to customer's need on ITSM
>Suite of applications
>- Any kind of customized reporting using crystal report and Remedy.
>- Any Customization or development on the customer's existing custom
>Remedy application
>- Remedy integration with third party application for authentication
>and complete Identity Management.
>- Functional mostly manual testing on Remedy applications as well as
>any other applications
>- Load and performance testing on Remedy as well as any other
>applications like Java, Dot Net on any platform
>
>  Contact US  You can get in touch with us on the following email address *
> sa...@smartpro.co.in* .
> Check our website *http://www.smartpro.co.in* for 
> more details.
>
> Looking forward to working with you.
>
> Thank you,
> Team,
> SmartPro Consulting
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: History of AR System

[PRUITT, CHRISTOPHER]

I started back in May 1995 and learned it by reading the manual and jumping in 
with both feet. There were no training classes in those days.

Christopher Pruitt
Consultant Specialist
EDS, an HP Company
mailto: christopher.pru...@hp.com
We deliver on our commitments
so you can deliver on yours.
Confidentiality Notice: This message and any files transmitted with it are 
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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Monday, June 29, 2009 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: History of AR System

** I started that way back in '99; I still don't have any formal training...

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore 
mailto:bcant...@emerginghealthit.com>> wrote:
**
Back in 97, I sat down with the Remedy manual, read it cover to cover and was a 
Remedy administrator.  There were only two apps (I think); Helpdesk and Asset.  
Today, I looking at all the manuals if you have the whole ITSM suite, I no 
longer think that's possible.  I'm curious, how many folks started Remedy by 
just reading the docs, or did most people go out and get formal training.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM 
>>> >>>
** I began working with the point release of 2.1 late in 1994 or early 1995 
when I was at Winstar, a gone-broke telecommunications company. I wrote the 
help-desk app for the network ops center, as well as configuration forms, 
certification forms, lots of stuff. Back then it was a good front-end for a 
database. We worked with voice communications, so the FCC required a lot of 
auditing, all of which had to be written.

I got into Remedy as a C programmer who didn't have a project at the moment. I 
was horrified to find no Else statements built into the system. I can't 
remember when that came along, but it was quite an advance in programming. We 
worked with HP-UX and an early version of Oracle. Installation of just about 
anything was a bear, but once all the ducks were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated in 
comparison with the old days.
On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
mailto:danielbl...@rogers.com>> wrote:
>From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999


-Original Message-
From: Action Request System discussion list(ARSList)
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ARSlist: "Where the Answers Are"_
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Re: Display menu opening as summary

[LJ Longwing]

John,
I'm not familiar with a Unix client for 6.3but that not withstanding.
In the client under Tools|Options|Behaviors choose 'Display As' as 'Smart
Menus'or in the form 'AR System User Preferences' on the General tab,
same options
 
Back several versions ago you go to choose what a 'smart' menu was, or the
teeter point between popup and list box that you are describing.  I imagine
that the options in the ar.ini will still allow you to change them if you
could find the right optionsbut basically this is where you control the
behavior that you are describing.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Monday, June 29, 2009 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Display menu opening as summary


** 
I have a user the uses the client for 6.3 on Unix.  When she clicks on a
drop summary* down menu on the CHG:Change form with about 40 items in the
list she gets the list box with all items in one column and a scroll bar.
If she opens the summary* drop down menu on HPD:Helpdesk form also about 40
items she'll get the flat menu box with two columns displaying all items
with no scroll bar.   I have changed the setting in the behavior tab from
the user option menu with no luck.  I modified the ar.ini in her Home
folder, I renamed ar.ini and had remendy re create it.  I have un installed
the client made sure that the old folders were deleted during the un
install.Any one have any thoughts on what else I can try?

_ 

John Atherly  |   APC by Schneider Electric   |  Information, Process &
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email:   john.athe...@apcc.com  |   Site:
  www.apc.com/  |   Address: 132 Fairgrounds Road, West
Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 
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Are"_

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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Axton]

Try this sql:
select count(rowid) from user_cache
/

The fact that user_x is missing is worrisome.  This more than likely means
that the user form does not exist on the server.

Try using arcache to create a temporary admin user.  See the ARS config
guide for instructions and examples.

Chances are you will need to re-run the installer.  Prior to re-installing:
- Remove/uninstall the existing ARServer
- Delete all existing objects in the schema or delete the schema altogether

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Mon, Jun 29, 2009 at 2:12 PM, Rao Rao  wrote:

> ** Joe/Axton,
>
> Joe, I ran the sql for Alerts.  Please see below.
>
> SQL> Select count(*) from arschema where name = 'Alert Events';
>   COUNT(*)
> --
>  1
>
> = = = = =
>
> Axton, Please see my earlier mail on the sqls - you asked.  Thanks to both
> of you for help and sparing time.
>
> With Regards,
>
> Rao
>
> On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza  wrote:
>
>> **
>> At what point and how do you reproduce that error then?
>>
>> Have you checked if the entry for the Alerts form does exist in the
>> arschema table? (Select count(*) from arschema where name = 'Alert Events';)
>>
>> Joe
>>
>>  --
>> *From:* Rao Rao 
>> *To:* arslist@ARSLIST.ORG
>> *Sent:* Monday, June 29, 2009 1:15:07 PM
>> *Subject:* Re: Installation of AR server 7.1 - No Alert Events form could
>> be found on the server (ARERR 3300)
>>
>> **
>>  Thank you Axton.  I reinstlled the app.  This time also it failed with
>> the same error message. arerror.log does not show any error.  Following is
>> the arrerror log.
>>
>> = = = = = = arerror.log = = = =
>> Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
>> Build 200708221849
>> (c) Copyright 1991-2007 BMC Software, Inc.
>> Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request
>> System(R) is ready for use or evaluation without purchasing or activating an
>> authorization key.
>> For unlimited capabilities, contact your sales representative. (ARNOTE 27)
>> = = = = = = = = = =
>>
>> armonitor.log shows the following:
>>
>> = = = = armonitor = = = =
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849
>> started.
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 AR Monitor started.
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
>> "c:\program files\ar system\vanaja\arserver.exe"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
>> "c:\program files\ar system\vanaja\arplugin.exe"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
>> "c:\program files\ar system\vanaja\arsvcdsp.exe"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
>> "c:\program files\java\jre6\bin\java"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server
>> up.
>> = = = = = = = = = =
>>
>> following are contents of ar.cfg file.
>>
>> = = = = ar.cfg = = = =
>>
>> Alternate-Approval-Reg: T
>> Private-RPC-Socket: 390603   1   1
>> Private-RPC-Socket: 390601   1   1
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR
>> System\Vanaja\commons-logging-1.0.4.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR
>> System\Vanaja\commons-discovery-0.2.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
>> Plugin: WebService.dll
>> Homepage-Form: Home Page
>> Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
>> Full-Text-Collection-Directory: C:\Program
>> Files\Hummingbird\SearchServer60\fultext
>> Full-Text-Configuration-Directory: C:\Program
>> Files\Hummingbird\SearchServer60\fultext
>> Plugin: arealdap.dll
>> Plugin: ardbcldap.dll
>> Plugin: ardbcconf.dll
>> Plugin: FlashboardObject.dll
>> Plugin: ServerAdmin.dll
>> Plugin: reportplugin.dll
>> Register-With-Portmapper: T
>> Db-name: ARSys
>> Server-Name: Va

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy//bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will work ? or do i have to start fresh
> installations of ARS and ITSM again on production system ?
>
> What is ideal approach ? What does BMC recommend ? Please advice.
>
> Regards,
> Raj
> rki...@spike.dor.state.co.us
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>


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intended

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

That first paragraph should have read like this.

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This will remove the server reference from 
standard workflow.

After checking for any custom process calls that may include references to the 
server (bad programming if any exists), you have a def file that is server 
independent to be imported to other servers.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:34:58 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy//bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will work ? or do i have to start fresh
> installations of ARS and ITSM again on production system ?
>
> What is ideal approach ? What does BMC recommend ? Please advice.
>
> Regards,
> Raj
> rki...@spike.dor.state.co.us
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>


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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy//bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will work ? or do i have to start fresh
> installations of ARS and ITSM again on production system ?
>
> What is ideal approach ? What does BMC recommend ? Please advice.
>
> Regards,
> Raj
> rki...@spike.dor.state.co.us
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

I don't want to modify it at the database level, I just meant that I'm open to 
running database queries to determine what workflow is affected, if someone 
knows what queries could be run.  I would then update the workflow in either 
the Admin tool or Developer Studio.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of dcharters
Sent: Monday, June 29, 2009 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I would suggest that someone with good database skills would know better than 
to try and modify it at the database level:)


On Mon, 29 Jun 2009 13:35:53 -0700, Raj wrote
> I would like to know as well. Pretty sure there must be an easier way
> by performing database querries , expecting someone with good
> expertise with database concepts could answer this one.
> 
> On Jun 29, 2:33 pm, Lyle Taylor  wrote:
> > OK, that's one way and would work if you're looking at a very small 
subset of the system.  However, I'd like an easy way to determine if _any_ 
workflow on the system has server references in the workflow.  Is there a 
_much_ easier and less time-consuming way to determine that - I'm open to 
database queries to get at the info as well.
> >
> > Thanks,
> > Lyle
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
> > Sent: Monday, June 29, 2009 2:29 PM
> > To: arsl...@arslist.org
> > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
> >
> > I guess, when you export all the workflow into definition files and
> > use notepad to open it and use function find/ replace to replace the
> > server references with the name you want.and then import the workflow
> > back again, it should work.
> >
> > Correct me if i am wrong.
> >
> > Regards,
> > Raj
> >
> > On Jun 29, 2:24 pm, Lyle Taylor  wrote:
> > > What's an easy way to locate workflow that has specific server 
references in it?
> >
> > > Thanks,
> > > Lyle
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
> > > Sent: Saturday, June 27, 2009 7:43 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
> >
> > > I just did something similar with HP-UX (Remedy V6.3).  In my case, I 
hooked
> > > a new server into a servergroup (db was the same).
> >
> > > Needed to change two items in the ar.conf file (IP addr and SERVERNAME
> > > entries), adjust the armonitor.conf file to reflect new servername and
> > > remove all licenses that were brought over from the prior 
server.  Needed to
> > > have the /remedy and /etc/arsystem dir structures restored.  Had to make
> > > sure the database name was in the tnsnames.ora file on the new server.
> >
> > > We also had the source server hooked in a cluster (so the arsystem file 
in
> > > /remedy//bin also needed a modification since there was a
> > > servername embedded in that file.  
> >
> > > Once I did the above, the server came up in evaluation mode and I was 
able
> > > to apply the new licenses.
> >
> > > One of the important things to look at is that the workflow in your ARS
> > > system needs to be server independent.  If there are references to 
specific
> > > servers in your workflow, you'll need to clean the workflow to make it
> > > server independent.
> >
> > > - pritch
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Axton
> > > Sent: Saturday, June 27, 2009 2:03 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
> > > is BMC recommendation?
> >
> > > What OS are you dealing with?
> >
> > > Axton Grams
> >
> > > On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> > > > Hello All,
> >
> > > > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> > > > 001 on a test system.
> > > > Now, next task is to build the production system, so my question is,
> > > > will taking the ghost image of test system and putting it on
> > > > production system will work ? or do i have to start fresh
> > > > installations of ARS and ITSM again on production system ?
> >
> > > > What is ideal approach ? What does BMC recommend ? Please advice.
> >
> > > > Regards,
> > > > Raj
> > > > rki...@spike.dor.state.co.us
> >
> > > 
___­­_
> > > ___
> > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"
> >
> > > 
___­­_
> > > ___
> > >

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[dcharters]

I would suggest that someone with good database skills would know better than 
to try and modify it at the database level:)


On Mon, 29 Jun 2009 13:35:53 -0700, Raj wrote
> I would like to know as well. Pretty sure there must be an easier way
> by performing database querries , expecting someone with good
> expertise with database concepts could answer this one.
> 
> On Jun 29, 2:33 pm, Lyle Taylor  wrote:
> > OK, that's one way and would work if you're looking at a very small 
subset of the system.  However, I'd like an easy way to determine if _any_ 
workflow on the system has server references in the workflow.  Is there a 
_much_ easier and less time-consuming way to determine that - I'm open to 
database queries to get at the info as well.
> >
> > Thanks,
> > Lyle
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
> > Sent: Monday, June 29, 2009 2:29 PM
> > To: arsl...@arslist.org
> > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
> >
> > I guess, when you export all the workflow into definition files and
> > use notepad to open it and use function find/ replace to replace the
> > server references with the name you want.and then import the workflow
> > back again, it should work.
> >
> > Correct me if i am wrong.
> >
> > Regards,
> > Raj
> >
> > On Jun 29, 2:24 pm, Lyle Taylor  wrote:
> > > What's an easy way to locate workflow that has specific server 
references in it?
> >
> > > Thanks,
> > > Lyle
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
> > > Sent: Saturday, June 27, 2009 7:43 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
> >
> > > I just did something similar with HP-UX (Remedy V6.3).  In my case, I 
hooked
> > > a new server into a servergroup (db was the same).
> >
> > > Needed to change two items in the ar.conf file (IP addr and SERVERNAME
> > > entries), adjust the armonitor.conf file to reflect new servername and
> > > remove all licenses that were brought over from the prior 
server.  Needed to
> > > have the /remedy and /etc/arsystem dir structures restored.  Had to make
> > > sure the database name was in the tnsnames.ora file on the new server.
> >
> > > We also had the source server hooked in a cluster (so the arsystem file 
in
> > > /remedy//bin also needed a modification since there was a
> > > servername embedded in that file.  
> >
> > > Once I did the above, the server came up in evaluation mode and I was 
able
> > > to apply the new licenses.
> >
> > > One of the important things to look at is that the workflow in your ARS
> > > system needs to be server independent.  If there are references to 
specific
> > > servers in your workflow, you'll need to clean the workflow to make it
> > > server independent.
> >
> > > - pritch
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Axton
> > > Sent: Saturday, June 27, 2009 2:03 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
> > > is BMC recommendation?
> >
> > > What OS are you dealing with?
> >
> > > Axton Grams
> >
> > > On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> > > > Hello All,
> >
> > > > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> > > > 001 on a test system.
> > > > Now, next task is to build the production system, so my question is,
> > > > will taking the ghost image of test system and putting it on
> > > > production system will work ? or do i have to start fresh
> > > > installations of ARS and ITSM again on production system ?
> >
> > > > What is ideal approach ? What does BMC recommend ? Please advice.
> >
> > > > Regards,
> > > > Raj
> > > > rki...@spike.dor.state.co.us
> >
> > > 
___­­_
> > > ___
> > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"
> >
> > > 
___­­_
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"
> >
> > > 
___­­

> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"
> >
> > >  NOTICE: This email message is for the sole use of the intended 
recipient(s) and may contain confidential and privileged information. Any 
unauthorized review, use, disclosure or distribution

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Raj]

I would like to know as well. Pretty sure there must be an easier way
by performing database querries , expecting someone with good
expertise with database concepts could answer this one.

On Jun 29, 2:33 pm, Lyle Taylor  wrote:
> OK, that's one way and would work if you're looking at a very small subset of 
> the system.  However, I'd like an easy way to determine if _any_ workflow on 
> the system has server references in the workflow.  Is there a _much_ easier 
> and less time-consuming way to determine that - I'm open to database queries 
> to get at the info as well.
>
> Thanks,
> Lyle
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Raj
> Sent: Monday, June 29, 2009 2:29 PM
> To: arsl...@arslist.org
> Subject: Re: Test System to Production System, Would Ghost Image work ? what 
> is BMC recommendation?
>
> I guess, when you export all the workflow into definition files and
> use notepad to open it and use function find/ replace to replace the
> server references with the name you want.and then import the workflow
> back again, it should work.
>
> Correct me if i am wrong.
>
> Regards,
> Raj
>
> On Jun 29, 2:24 pm, Lyle Taylor  wrote:
> > What's an easy way to locate workflow that has specific server references 
> > in it?
>
> > Thanks,
> > Lyle
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
> > Sent: Saturday, June 27, 2009 7:43 AM
> > To: arsl...@arslist.org
> > Subject: Re: Test System to Production System, Would Ghost Image work ? 
> > what is BMC recommendation?
>
> > I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
> > a new server into a servergroup (db was the same).
>
> > Needed to change two items in the ar.conf file (IP addr and SERVERNAME
> > entries), adjust the armonitor.conf file to reflect new servername and
> > remove all licenses that were brought over from the prior server.  Needed to
> > have the /remedy and /etc/arsystem dir structures restored.  Had to make
> > sure the database name was in the tnsnames.ora file on the new server.
>
> > We also had the source server hooked in a cluster (so the arsystem file in
> > /remedy//bin also needed a modification since there was a
> > servername embedded in that file.  
>
> > Once I did the above, the server came up in evaluation mode and I was able
> > to apply the new licenses.
>
> > One of the important things to look at is that the workflow in your ARS
> > system needs to be server independent.  If there are references to specific
> > servers in your workflow, you'll need to clean the workflow to make it
> > server independent.
>
> > - pritch
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Axton
> > Sent: Saturday, June 27, 2009 2:03 AM
> > To: arsl...@arslist.org
> > Subject: Re: Test System to Production System, Would Ghost Image work ? what
> > is BMC recommendation?
>
> > What OS are you dealing with?
>
> > Axton Grams
>
> > On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> > > Hello All,
>
> > > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> > > 001 on a test system.
> > > Now, next task is to build the production system, so my question is,
> > > will taking the ghost image of test system and putting it on
> > > production system will work ? or do i have to start fresh
> > > installations of ARS and ITSM again on production system ?
>
> > > What is ideal approach ? What does BMC recommend ? Please advice.
>
> > > Regards,
> > > Raj
> > > rki...@spike.dor.state.co.us
>
> > ___­­_
> > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > ___­­_
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> >  NOTICE: This email message is for the sole use of the intended 
> > recipient(s) and may contain confidential and privileged information. Any 
> > unauthorized review, use, disclosure or distribution is prohibited. If you 
> > are not the intended recipient, please contact the sender by reply email 
> > and destroy all copies of the original message.
>
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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy//bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will work ? or do i have to start fresh
> installations of ARS and ITSM again on production system ?
>
> What is ideal approach ? What does BMC recommend ? Please advice.
>
> Regards,
> Raj
> rki...@spike.dor.state.co.us
>
>

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

OK, that's one way and would work if you're looking at a very small subset of 
the system.  However, I'd like an easy way to determine if _any_ workflow on 
the system has server references in the workflow.  Is there a _much_ easier and 
less time-consuming way to determine that - I'm open to database queries to get 
at the info as well.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: Monday, June 29, 2009 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I guess, when you export all the workflow into definition files and
use notepad to open it and use function find/ replace to replace the
server references with the name you want.and then import the workflow
back again, it should work.

Correct me if i am wrong.

Regards,
Raj

On Jun 29, 2:24 pm, Lyle Taylor  wrote:
> What's an easy way to locate workflow that has specific server references in 
> it?
>
> Thanks,
> Lyle
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
> Sent: Saturday, June 27, 2009 7:43 AM
> To: arsl...@arslist.org
> Subject: Re: Test System to Production System, Would Ghost Image work ? what 
> is BMC recommendation?
>
> I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
> a new server into a servergroup (db was the same).
>
> Needed to change two items in the ar.conf file (IP addr and SERVERNAME
> entries), adjust the armonitor.conf file to reflect new servername and
> remove all licenses that were brought over from the prior server.  Needed to
> have the /remedy and /etc/arsystem dir structures restored.  Had to make
> sure the database name was in the tnsnames.ora file on the new server.
>
> We also had the source server hooked in a cluster (so the arsystem file in
> /remedy//bin also needed a modification since there was a
> servername embedded in that file.  
>
> Once I did the above, the server came up in evaluation mode and I was able
> to apply the new licenses.
>
> One of the important things to look at is that the workflow in your ARS
> system needs to be server independent.  If there are references to specific
> servers in your workflow, you'll need to clean the workflow to make it
> server independent.
>
> - pritch
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Axton
> Sent: Saturday, June 27, 2009 2:03 AM
> To: arsl...@arslist.org
> Subject: Re: Test System to Production System, Would Ghost Image work ? what
> is BMC recommendation?
>
> What OS are you dealing with?
>
> Axton Grams
>
> On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> > Hello All,
>
> > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> > 001 on a test system.
> > Now, next task is to build the production system, so my question is,
> > will taking the ghost image of test system and putting it on
> > production system will work ? or do i have to start fresh
> > installations of ARS and ITSM again on production system ?
>
> > What is ideal approach ? What does BMC recommend ? Please advice.
>
> > Regards,
> > Raj
> > rki...@spike.dor.state.co.us
>
> ___­_
> ___
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>
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>  NOTICE: This email message is for the sole use of the intended recipient(s) 
> and may contain confidential and privileged information. Any unauthorized 
> review, use, disclosure or distribution is prohibited. If you are not the 
> intended recipient, please contact the sender by reply email and destroy all 
> copies of the original message.
>
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> Hide quoted text -
>
> - Show quoted text -

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P

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Raj]

I guess, when you export all the workflow into definition files and
use notepad to open it and use function find/ replace to replace the
server references with the name you want.and then import the workflow
back again, it should work.

Correct me if i am wrong.

Regards,
Raj

On Jun 29, 2:24 pm, Lyle Taylor  wrote:
> What's an easy way to locate workflow that has specific server references in 
> it?
>
> Thanks,
> Lyle
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
> Sent: Saturday, June 27, 2009 7:43 AM
> To: arsl...@arslist.org
> Subject: Re: Test System to Production System, Would Ghost Image work ? what 
> is BMC recommendation?
>
> I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
> a new server into a servergroup (db was the same).
>
> Needed to change two items in the ar.conf file (IP addr and SERVERNAME
> entries), adjust the armonitor.conf file to reflect new servername and
> remove all licenses that were brought over from the prior server.  Needed to
> have the /remedy and /etc/arsystem dir structures restored.  Had to make
> sure the database name was in the tnsnames.ora file on the new server.
>
> We also had the source server hooked in a cluster (so the arsystem file in
> /remedy//bin also needed a modification since there was a
> servername embedded in that file.  
>
> Once I did the above, the server came up in evaluation mode and I was able
> to apply the new licenses.
>
> One of the important things to look at is that the workflow in your ARS
> system needs to be server independent.  If there are references to specific
> servers in your workflow, you'll need to clean the workflow to make it
> server independent.
>
> - pritch
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Axton
> Sent: Saturday, June 27, 2009 2:03 AM
> To: arsl...@arslist.org
> Subject: Re: Test System to Production System, Would Ghost Image work ? what
> is BMC recommendation?
>
> What OS are you dealing with?
>
> Axton Grams
>
> On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> > Hello All,
>
> > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> > 001 on a test system.
> > Now, next task is to build the production system, so my question is,
> > will taking the ghost image of test system and putting it on
> > production system will work ? or do i have to start fresh
> > installations of ARS and ITSM again on production system ?
>
> > What is ideal approach ? What does BMC recommend ? Please advice.
>
> > Regards,
> > Raj
> > rki...@spike.dor.state.co.us
>
> ___­_
> ___
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>
> ___­_
> ___
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>
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>
>  NOTICE: This email message is for the sole use of the intended recipient(s) 
> and may contain confidential and privileged information. Any unauthorized 
> review, use, disclosure or distribution is prohibited. If you are not the 
> intended recipient, please contact the sender by reply email and destroy all 
> copies of the original message.
>
> ___­
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> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- 
> Hide quoted text -
>
> - Show quoted text -

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy//bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Raj wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will work ? or do i have to start fresh
> installations of ARS and ITSM again on production system ?
>
> What is ideal approach ? What does BMC recommend ? Please advice.
>
> Regards,
> Raj
> rki...@spike.dor.state.co.us
>
>

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>


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review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: New 7.5 Flight Deck

[P Romain ARSlist]

XP Pro

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: 29 June 2009 20:01
To: arslist@ARSLIST.ORG
Subject: Re: New 7.5 Flight Deck

 

** 

Peter,

 

What was the host o/s? 

On Mon, Jun 29, 2009 at 1:01 PM, Peter Romain
 wrote:

I installed ITSM 7.5 on a Microsoft Virtual PC using Win 2008 and SQL
Server 2008 in 2.5GB RAM on a laptop with 4GB RAM.

So far it runs fine for the demos I've done.

Not sure what would happen if I wanted to add SRM, etc.



> Good morning, afternoon and evening All,
>
>
>
> I just wanted to know if anyone had tried to use the newest version of the
> BMC flight deck and saw major performance issues with it? I have tried
> running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit with
> 4
> gig and XP 64 bit with 4gig) and each time the VM is s slow that its
> not
> useable. I am in the process of building up a 2003 server for the next
> test,
> since the idea is to do demos at customer sites this might not be such a
> good way of doing it.
>
>
>
> Just seeing if its me or the VM.
>
>
>
> Thanks to all,
>
>
>
> Howard
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>

>

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Are"
>


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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: New 7.5 Flight Deck

[Roger Justice]

I am running it on Windows XP with 4 GB RAM. I was not able to run that last 
BSM FD this one is acceptable for Demo's after all services are started.


-Original Message-
From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 29, 2009 3:01 pm
Subject: Re: New 7.5 Flight Deck


** 
Peter,

?

What was the host o/s? 



On Mon, Jun 29, 2009 at 1:01 PM, Peter Romain 
 wrote:

I installed ITSM 7.5 on a Microsoft Virtual PC using Win 2008 and SQL
Server 2008 in 2.5GB RAM on a laptop with 4GB RAM.

So far it runs fine for the demos I've done.

Not sure what would happen if I wanted to add SRM, etc.






> Good morning, afternoon and evening All,
>
>
>
> I just wanted to know if anyone had tried to use the newest version of the
> BMC flight deck and saw major performance issues with it? I have tried
> running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit with
> 4
> gig and XP 64 bit with 4gig) and each time the VM is s slow that its
> not
> useable. I am in the process of building up a 2003 server for the next
> test,
> since the idea is to do demos at customer sites this might not be such a
> good way of doing it.
>
>
>
> Just seeing if its me or the VM.
>
>
>
> Thanks to all,
>
>
>
> Howard
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>


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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

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Re: History of AR System

[Dennis Ruble]

The company sent me to AR Admin class for AR System version 2.0(sorry, I 
don't remember the year).  2.1 AR System and Helpdesk Template 1.0 was 
released shortly after I got back from training.  We rejected the 1.0 
template and wrote our own app on 2.1, switching to ITSM when the 3.0 
suite came out.  I haven't been to any training since 2.0.  I think the 
formal Admin class was a good one to get introduced.  It hasn't been at 
all bad adding to it over the years without further formal training. 

Regards,
Dennis Ruble




Benedetto Cantatore  
Sent by: "Action Request System discussion list(ARSList)" 

06/29/2009 12:35 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: History of AR System






** 
Back in 97, I sat down with the Remedy manual, read it cover to cover and 
was a Remedy administrator.  There were only two apps (I think); Helpdesk 
and Asset.  Today, I looking at all the manuals if you have the whole ITSM 
suite, I no longer think that's possible.  I'm curious, how many folks 
started Remedy by just reading the docs, or did most people go out and get 
formal training. 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
** I began working with the point release of 2.1 late in 1994 or early 
1995 when I was at Winstar, a gone-broke telecommunications company. I 
wrote the help-desk app for the network ops center, as well as 
configuration forms, certification forms, lots of stuff. Back then it was 
a good front-end for a database. We worked with voice communications, so 
the FCC required a lot of auditing, all of which had to be written.

I got into Remedy as a C programmer who didn't have a project at the 
moment. I was horrified to find no Else statements built into the system. 
I can't remember when that came along, but it was quite an advance in 
programming. We worked with HP-UX and an early version of Oracle. 
Installation of just about anything was a bear, but once all the ducks 
were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated in 
comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom  
wrote:
>From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999


-Original Message-
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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Rao Rao]

Joe/Axton,

Joe, I ran the sql for Alerts.  Please see below.

SQL> Select count(*) from arschema where name = 'Alert Events';
  COUNT(*)
--
 1

= = = = =

Axton, Please see my earlier mail on the sqls - you asked.  Thanks to both
of you for help and sparing time.

With Regards,

Rao

On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza  wrote:

> **
> At what point and how do you reproduce that error then?
>
> Have you checked if the entry for the Alerts form does exist in the
> arschema table? (Select count(*) from arschema where name = 'Alert Events';)
>
> Joe
>
>  --
> *From:* Rao Rao 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Monday, June 29, 2009 1:15:07 PM
> *Subject:* Re: Installation of AR server 7.1 - No Alert Events form could
> be found on the server (ARERR 3300)
>
> **
>  Thank you Axton.  I reinstlled the app.  This time also it failed with
> the same error message. arerror.log does not show any error.  Following is
> the arrerror log.
>
> = = = = = = arerror.log = = = =
> Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
> Build 200708221849
> (c) Copyright 1991-2007 BMC Software, Inc.
> Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request
> System(R) is ready for use or evaluation without purchasing or activating an
> authorization key.
> For unlimited capabilities, contact your sales representative. (ARNOTE 27)
> = = = = = = = = = =
>
> armonitor.log shows the following:
>
> = = = = armonitor = = = =
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849
> started.
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 AR Monitor started.
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
> "c:\program files\ar system\vanaja\arserver.exe"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
> "c:\program files\ar system\vanaja\arplugin.exe"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
> "c:\program files\ar system\vanaja\arsvcdsp.exe"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
> "c:\program files\java\jre6\bin\java"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server
> up.
> = = = = = = = = = =
>
> following are contents of ar.cfg file.
>
> = = = = ar.cfg = = = =
>
> Alternate-Approval-Reg: T
> Private-RPC-Socket: 390603   1   1
> Private-RPC-Socket: 390601   1   1
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
> ARF-Java-Class-Path: C:\Program Files\AR
> System\Vanaja\commons-logging-1.0.4.jar;
> ARF-Java-Class-Path: C:\Program Files\AR
> System\Vanaja\commons-discovery-0.2.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
> Plugin: WebService.dll
> Homepage-Form: Home Page
> Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
> Full-Text-Collection-Directory: C:\Program
> Files\Hummingbird\SearchServer60\fultext
> Full-Text-Configuration-Directory: C:\Program
> Files\Hummingbird\SearchServer60\fultext
> Plugin: arealdap.dll
> Plugin: ardbcldap.dll
> Plugin: ardbcconf.dll
> Plugin: FlashboardObject.dll
> Plugin: ServerAdmin.dll
> Plugin: reportplugin.dll
> Register-With-Portmapper: T
> Db-name: ARSys
> Server-Name: Vanaja
> Oracle-SID: orcl
> Currency-Ratio-Client-Refresh-Interval: 60
> Multiple-ARSystem-Servers: F
> Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db
>
>
> On Mon, Jun 29, 2009 at 11:17 AM, Axton  wrote:
>
>> What does the arerror.log show for the time when the ARServer is starting
>> up?
>> What does armonitor.log show during a startup?
>> What ARERR number is associated with the login failure?  Is is the 3300?
>>  a. If it is the 3300, update the ar.conf and disable alert events.
>> Are there any failures in the install logs prior to the one provided?
>>
>> Axton Grams
>>
>> The opinions, statements, and/or suggested courses of action expressed
>> in this E-mail do not necessarily reflect those of BMC Software, Inc.
>> My voluntary participation in this forum is not intended to convey a
>> role as a spokesperson, liaison or public relations representative for
>> BMC Software, Inc.
>>
>> On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao wrote:
>> > **

Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Rao Rao]

Axton,

Thanks.  The service - BMC Remedy Action Request System Server - is
running.  However, I cannot connect through Remedy Administrator.  When I
try to connect with user id: Demo, I get the following message.

= = = = Remedy Administrator Tool = = = =
ARWARN [59] No such user exists -- successfully connected as a guest user
 user: Demo,  server: Vanaja
Unable to successfully log in to any server.
= = = = = = = =

SQL outputs are below.

= = = = SQL Output = = = = =
SQL> select count(rowid) from user_cache;
COUNT(ROWID)

   0
SQL> select schemaid, name from arschema where name like 'Alert%';
  SCHEMAID
--
NAME

16
Alert Events

SQL> select count(rowid) from user_x;
select count(rowid) from user_x
 *
ERROR at line 1:
ORA-00942: table or view does not exist
= = = = =

Thanks,

Rao
On Mon, Jun 29, 2009 at 1:33 PM, Axton  wrote:

> ** Try adding this to your ar.conf file and restarting:
>
>Disable-Alerts: F
>
>
> Post the results from the following sql statements:
>
> select count(rowid) from user_x
> /
> select count(rowid) from user_cache
> /
> select schemaid, name from arschema where name like 'Alert%'
> /
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> On Mon, Jun 29, 2009 at 12:15 PM, Rao Rao  wrote:
>
>> **
>>  Thank you Axton.  I reinstlled the app.  This time also it failed with
>> the same error message. arerror.log does not show any error.  Following is
>> the arrerror log.
>>
>> = = = = = = arerror.log = = = =
>> Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
>> Build 200708221849
>> (c) Copyright 1991-2007 BMC Software, Inc.
>> Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request
>> System(R) is ready for use or evaluation without purchasing or activating an
>> authorization key.
>> For unlimited capabilities, contact your sales representative. (ARNOTE 27)
>> = = = = = = = = = =
>>
>> armonitor.log shows the following:
>>
>> = = = = armonitor = = = =
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849
>> started.
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 AR Monitor started.
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
>> "c:\program files\ar system\vanaja\arserver.exe"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
>> "c:\program files\ar system\vanaja\arplugin.exe"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
>> "c:\program files\ar system\vanaja\arsvcdsp.exe"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
>> "c:\program files\java\jre6\bin\java"
>> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server
>> up.
>> = = = = = = = = = =
>>
>> following are contents of ar.cfg file.
>>
>> = = = = ar.cfg = = = =
>>
>> Alternate-Approval-Reg: T
>> Private-RPC-Socket: 390603   1   1
>> Private-RPC-Socket: 390601   1   1
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR
>> System\Vanaja\commons-logging-1.0.4.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR
>> System\Vanaja\commons-discovery-0.2.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
>> Plugin: WebService.dll
>> Homepage-Form: Home Page
>> Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
>> Full-Text-Collection-Directory: C:\Program
>> Files\Hummingbird\SearchServer60\fultext
>> Full-Text-Configuration-Directory: C:\Program
>> Files\Hummingbird\SearchServer60\fultext
>> Plugin: arealdap.dll
>> Plugin: ardbcldap.dll
>> Plugin: ardbcconf.dll
>> Plugin: FlashboardObject.dll
>> Plugin: ServerAdmin.dll
>> Plugin: reportplugin.dll
>> Register-With-Portmapper: T
>> Db-name: ARSys
>> Server-Name: Vanaja
>> Oracle-SID: orcl
>> Currency-Ratio-Client-Refresh-In

Re: History of AR System

[Susan Palmer]

Our implementation was 95-96 winter.  I went to 2 weeks of class in
Pleasanton and we utilized Terry Treece's services also.  About 10 weeks
until go-live.  Terry helped us put a great system together that was the
basis for alot of expansion over the next 10 years across all business
units, until it was upgraded.  At that time we started at v1.x but went into
prod at v2.  All custom.  Very efficient.

Susan

On Mon, Jun 29, 2009 at 1:42 PM, Tanner, Doug
wrote:

> **
>
> I’m with you, in early 97, I learned everything I could about 3.0 & 3.1 and
> hired two consultants to assist me – they were at the time “veterans” in the
> Remedy world – Jay Moore & Terry Treece from SSDS
>
>
>
> Blast from the past,
>
> Doug
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Bob Rowe
> *Sent:* Monday, June 29, 2009 1:55 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: History of AR System
>
>
>
> ** I began with the manuals, but quickly convinced my manager group they
> should spend the money for the 4-day Admin/1-day User class. At that time,
> Sun owned 25% of Remedy, so the classes were at the Sun building in
> Columbia, MD.
>
> On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni) <
> jwach...@cvty.com> wrote:
>
> **
>
> Like you, Ben, I started out back in '97 by reading the 3.0 manuals
> cover-to-cover. But we had Help Desk not Asset. At the time I had no
> programming experience...just 2 Visual Basic classes in college. After
> that my management kindly sent me to the 4 day Admin class and the 1 day
> User class. They then handed me a brand new system that had been customized
> by an outside consulting team and said, "Here you go, get this into
> production." It was kind of like baptism by fire!  LOL!  I'm sure many
> others have jumped into this with as little or less preparation as I had.
>
> Jenni Wacholz
>
> Coventry Health Care Inc
> 480-445-2517
> WFH Tuesdays  602-606-7484
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Benedetto Cantatore
> *Sent:* Monday, June 29, 2009 10:36 AM
> *To:* arslist@ARSLIST.ORG
>
>
> *Subject:* Re: History of AR System
>
>
>
> **
>
> Back in 97, I sat down with the Remedy manual, read it cover to cover and
> was a Remedy administrator.  There were only two apps (I think); Helpdesk
> and Asset.  Today, I looking at all the manuals if you have the whole ITSM
> suite, I no longer think that's possible.  I'm curious, how many folks
> started Remedy by just reading the docs, or did most people go out and get
> formal training.
>
>
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
>
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
>
> ** I began working with the point release of 2.1 late in 1994 or early 1995
> when I was at Winstar, a gone-broke telecommunications company. I wrote the
> help-desk app for the network ops center, as well as configuration forms,
> certification forms, lots of stuff. Back then it was a good front-end for a
> database. We worked with voice communications, so the FCC required a lot of
> auditing, all of which had to be written.
>
> I got into Remedy as a C programmer who didn't have a project at the
> moment. I was horrified to find no Else statements built into the system. I
> can't remember when that came along, but it was quite an advance in
> programming. We worked with HP-UX and an early version of Oracle.
> Installation of just about anything was a bear, but once all the ducks were
> lined up it went well.
>
> Ever since then I've worked with the ARS. Now it's quite sophisticated in
> comparison with the old days.
>
> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
> wrote:
>
> From a bit of googling .
>
>
> Remedy Corp.
> The Company was incorporated on November 20, 1990 in Delaware
> Headquarters Mountain View, California, USA
> Key people Larry Garlick, Founder & CEO
> Dave Mahler, VP Marketing
> Doug Mueller, Chief Architect
> Version 1.0 ?
> Version 1.1 Approx. Nov 1992 still looking for confirmation
> Version 2.0 was May 19, 1995
> Version 4.0 was Jan 27, 1999
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
> Email Confidentiality Notice: The information contained in this
> transmission is confidential, proprietary or privileged and may be subject
> to protection under the law, including the Health Insurance Portability and
> Accountability Act (HIPAA). The message is intended for the sole use of the
> individual or entity to whom it is addressed. If you are not the intended
> recipient, you are notified that any use, distribution or copying of the
> message is strictly prohibited and may subject

Re: New 7.5 Flight Deck

[Howard Richter]

Peter,

What was the host o/s?

On Mon, Jun 29, 2009 at 1:01 PM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> I installed ITSM 7.5 on a Microsoft Virtual PC using Win 2008 and SQL
> Server 2008 in 2.5GB RAM on a laptop with 4GB RAM.
>
> So far it runs fine for the demos I've done.
>
> Not sure what would happen if I wanted to add SRM, etc.
>
>
> > Good morning, afternoon and evening All,
> >
> >
> >
> > I just wanted to know if anyone had tried to use the newest version of
> the
> > BMC flight deck and saw major performance issues with it? I have tried
> > running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit
> with
> > 4
> > gig and XP 64 bit with 4gig) and each time the VM is s slow that its
> > not
> > useable. I am in the process of building up a 2003 server for the next
> > test,
> > since the idea is to do demos at customer sites this might not be such a
> > good way of doing it.
> >
> >
> >
> > Just seeing if its me or the VM.
> >
> >
> >
> > Thanks to all,
> >
> >
> >
> > Howard
> >
> > --
> > Howard Richter
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > ITIL Foundation Certified
> > E-Mail = hbr4...@gmail.com
> > LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.netARSlist:
> >  "Where the Answers Are"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: History of AR System

[Rick Cook]

I totally agree about the class, Jarl.  Lincoln taught my class, too, and its 
still the best one I have taken. I finally understood how Remedy really worked 
after that class. 

Rick

-Original Message-
From: Jarl Grøneng 

Date: Mon, 29 Jun 2009 20:52:51 
To: 
Subject: Re: History of AR System


That explain a lot! (just a joke) Really like the DIY :-)

The best ever training class I attend was the optimize and
troubleshooting class with Lincoln Bowser! Never forget that class!!!


Regards,
Jarl

2009/6/29 Axton :
> ** I started that way back in '99; I still don't have any formal training...
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore
>  wrote:
>>
>> **
>> Back in 97, I sat down with the Remedy manual, read it cover to cover and
>> was a Remedy administrator.  There were only two apps (I think); Helpdesk
>> and Asset.  Today, I looking at all the manuals if you have the whole ITSM
>> suite, I no longer think that's possible.  I'm curious, how many folks
>> started Remedy by just reading the docs, or did most people go out and get
>> formal training.
>>
>> Ben Cantatore
>> Remedy Manager
>> (914) 457-6209
>>
>> Emerging Health IT
>> 3 Odell Plaza
>> Yonkers, New York 10701
>>
>>
>> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
>> ** I began working with the point release of 2.1 late in 1994 or early
>> 1995 when I was at Winstar, a gone-broke telecommunications company. I wrote
>> the help-desk app for the network ops center, as well as configuration
>> forms, certification forms, lots of stuff. Back then it was a good front-end
>> for a database. We worked with voice communications, so the FCC required a
>> lot of auditing, all of which had to be written.
>>
>> I got into Remedy as a C programmer who didn't have a project at the
>> moment. I was horrified to find no Else statements built into the system. I
>> can't remember when that came along, but it was quite an advance in
>> programming. We worked with HP-UX and an early version of Oracle.
>> Installation of just about anything was a bear, but once all the ducks were
>> lined up it went well.
>>
>> Ever since then I've worked with the ARS. Now it's quite sophisticated in
>> comparison with the old days.
>>
>> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
>> wrote:
>>>
>>> From a bit of googling .
>>>
>>>
>>> Remedy Corp.
>>> The Company was incorporated on November 20, 1990 in Delaware
>>> Headquarters Mountain View, California, USA
>>> Key people Larry Garlick, Founder & CEO
>>> Dave Mahler, VP Marketing
>>> Doug Mueller, Chief Architect
>>> Version 1.0 ?
>>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>>> Version 2.0 was May 19, 1995
>>> Version 4.0 was Jan 27, 1999
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>>> Are"_
>>
>>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: History of AR System

[Jarl Grøneng]

That explain a lot! (just a joke) Really like the DIY :-)

The best ever training class I attend was the optimize and
troubleshooting class with Lincoln Bowser! Never forget that class!!!


Regards,
Jarl

2009/6/29 Axton :
> ** I started that way back in '99; I still don't have any formal training...
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore
>  wrote:
>>
>> **
>> Back in 97, I sat down with the Remedy manual, read it cover to cover and
>> was a Remedy administrator.  There were only two apps (I think); Helpdesk
>> and Asset.  Today, I looking at all the manuals if you have the whole ITSM
>> suite, I no longer think that's possible.  I'm curious, how many folks
>> started Remedy by just reading the docs, or did most people go out and get
>> formal training.
>>
>> Ben Cantatore
>> Remedy Manager
>> (914) 457-6209
>>
>> Emerging Health IT
>> 3 Odell Plaza
>> Yonkers, New York 10701
>>
>>
>> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
>> ** I began working with the point release of 2.1 late in 1994 or early
>> 1995 when I was at Winstar, a gone-broke telecommunications company. I wrote
>> the help-desk app for the network ops center, as well as configuration
>> forms, certification forms, lots of stuff. Back then it was a good front-end
>> for a database. We worked with voice communications, so the FCC required a
>> lot of auditing, all of which had to be written.
>>
>> I got into Remedy as a C programmer who didn't have a project at the
>> moment. I was horrified to find no Else statements built into the system. I
>> can't remember when that came along, but it was quite an advance in
>> programming. We worked with HP-UX and an early version of Oracle.
>> Installation of just about anything was a bear, but once all the ducks were
>> lined up it went well.
>>
>> Ever since then I've worked with the ARS. Now it's quite sophisticated in
>> comparison with the old days.
>>
>> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
>> wrote:
>>>
>>> From a bit of googling .
>>>
>>>
>>> Remedy Corp.
>>> The Company was incorporated on November 20, 1990 in Delaware
>>> Headquarters Mountain View, California, USA
>>> Key people Larry Garlick, Founder & CEO
>>> Dave Mahler, VP Marketing
>>> Doug Mueller, Chief Architect
>>> Version 1.0 ?
>>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>>> Version 2.0 was May 19, 1995
>>> Version 4.0 was Jan 27, 1999
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>>> Are"_
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: History of AR System

[Michiel Beijen]

We ordered the paper manuals for an admin at a customer for ITSM7. It came
in two huge boxes and weighed over 30 pounds...

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

On Jun 29, 2009 7:36 PM, "Benedetto Cantatore" <
bcant...@emerginghealthit.com> wrote:

** Back in 97, I sat down with the Remedy manual, read it cover to cover and
was a Remedy administrator.  There were only two apps (I think); Helpdesk
and Asset.  Today, I looking at all the manuals if you have the whole ITSM
suite, I no longer think that's possible.  I'm curious, how many folks
started Remedy by just reading the docs, or did most people go out and get
formal training.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>

** I began working with the point release of 2.1 late in 1994 or early 1995
when I was at Winstar, a...

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Are"_

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Re: History of AR System

[Rick Cook]

I got tossed into the deep end in late 1996, as an emergency replacement for a 
developer who had been abruptly fired the previous day. They sent me to Admin 
training, 3.0 came out, and I started the best career I have ever had; one I 
have no intention of changing. 

I had a programmer/UNIX SysAdmin background, but had never heard of Remedy 
prior to that day. 

Rick

-Original Message-
From: "Tanner, Doug" 

Date: Mon, 29 Jun 2009 14:42:13 
To: 
Subject: Re: History of AR System


I'm with you, in early 97, I learned everything I could about 3.0 & 3.1
and hired two consultants to assist me - they were at the time
"veterans" in the Remedy world - Jay Moore & Terry Treece from SSDS

 

Blast from the past,

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bob Rowe
Sent: Monday, June 29, 2009 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: History of AR System

 

** I began with the manuals, but quickly convinced my manager group they
should spend the money for the 4-day Admin/1-day User class. At that
time, Sun owned 25% of Remedy, so the classes were at the Sun building
in Columbia, MD.

On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni)
 wrote:

** 

Like you, Ben, I started out back in '97 by reading the 3.0 manuals
cover-to-cover. But we had Help Desk not Asset. At the time I had no
programming experience...just 2 Visual Basic classes in college. After
that my management kindly sent me to the 4 day Admin class and the 1 day
User class. They then handed me a brand new system that had been
customized by an outside consulting team and said, "Here you go, get
this into production." It was kind of like baptism by fire!  LOL!  I'm
sure many others have jumped into this with as little or less
preparation as I had.

Jenni Wacholz 

Coventry Health Care Inc
480-445-2517 
WFH Tuesdays  602-606-7484 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Monday, June 29, 2009 10:36 AM
To: arslist@ARSLIST.ORG


Subject: Re: History of AR System

 

** 

Back in 97, I sat down with the Remedy manual, read it cover to cover
and was a Remedy administrator.  There were only two apps (I think);
Helpdesk and Asset.  Today, I looking at all the manuals if you have the
whole ITSM suite, I no longer think that's possible.  I'm curious, how
many folks started Remedy by just reading the docs, or did most people
go out and get formal training. 

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>

** I began working with the point release of 2.1 late in 1994 or early
1995 when I was at Winstar, a gone-broke telecommunications company. I
wrote the help-desk app for the network ops center, as well as
configuration forms, certification forms, lots of stuff. Back then it
was a good front-end for a database. We worked with voice
communications, so the FCC required a lot of auditing, all of which had
to be written.

I got into Remedy as a C programmer who didn't have a project at the
moment. I was horrified to find no Else statements built into the
system. I can't remember when that came along, but it was quite an
advance in programming. We worked with HP-UX and an early version of
Oracle. Installation of just about anything was a bear, but once all the
ducks were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated
in comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
wrote:

From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999



-Original Message-
From: Action Request System discussion list(ARSList)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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subject you to criminal or civil penalties. If you received this
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Re: History of AR System

[Michiel Beijen]

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

On Jun 29, 2009 7:36 PM, "Benedetto Cantatore" <
bcant...@emerginghealthit.com> wrote:

** Back in 97, I sat down with the Remedy manual, read it cover to cover and
was a Remedy administrator.  There were only two apps (I think); Helpdesk
and Asset.  Today, I looking at all the manuals if you have the whole ITSM
suite, I no longer think that's possible.  I'm curious, how many folks
started Remedy by just reading the docs, or did most people go out and get
formal training.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>

** I began working with the point release of 2.1 late in 1994 or early 1995
when I was at Winstar, a...

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Are"_

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Re: History of AR System

[Tanner, Doug]

I'm with you, in early 97, I learned everything I could about 3.0 & 3.1
and hired two consultants to assist me - they were at the time
"veterans" in the Remedy world - Jay Moore & Terry Treece from SSDS

 

Blast from the past,

Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bob Rowe
Sent: Monday, June 29, 2009 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: History of AR System

 

** I began with the manuals, but quickly convinced my manager group they
should spend the money for the 4-day Admin/1-day User class. At that
time, Sun owned 25% of Remedy, so the classes were at the Sun building
in Columbia, MD.

On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni)
 wrote:

** 

Like you, Ben, I started out back in '97 by reading the 3.0 manuals
cover-to-cover. But we had Help Desk not Asset. At the time I had no
programming experience...just 2 Visual Basic classes in college. After
that my management kindly sent me to the 4 day Admin class and the 1 day
User class. They then handed me a brand new system that had been
customized by an outside consulting team and said, "Here you go, get
this into production." It was kind of like baptism by fire!  LOL!  I'm
sure many others have jumped into this with as little or less
preparation as I had.

Jenni Wacholz 

Coventry Health Care Inc
480-445-2517 
WFH Tuesdays  602-606-7484 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Monday, June 29, 2009 10:36 AM
To: arslist@ARSLIST.ORG


Subject: Re: History of AR System

 

** 

Back in 97, I sat down with the Remedy manual, read it cover to cover
and was a Remedy administrator.  There were only two apps (I think);
Helpdesk and Asset.  Today, I looking at all the manuals if you have the
whole ITSM suite, I no longer think that's possible.  I'm curious, how
many folks started Remedy by just reading the docs, or did most people
go out and get formal training. 

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>

** I began working with the point release of 2.1 late in 1994 or early
1995 when I was at Winstar, a gone-broke telecommunications company. I
wrote the help-desk app for the network ops center, as well as
configuration forms, certification forms, lots of stuff. Back then it
was a good front-end for a database. We worked with voice
communications, so the FCC required a lot of auditing, all of which had
to be written.

I got into Remedy as a C programmer who didn't have a project at the
moment. I was horrified to find no Else statements built into the
system. I can't remember when that came along, but it was quite an
advance in programming. We worked with HP-UX and an early version of
Oracle. Installation of just about anything was a bear, but once all the
ducks were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated
in comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
wrote:

>From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999



-Original Message-
From: Action Request System discussion list(ARSList)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


Email Confidentiality Notice: The information contained in this
transmission is confidential, proprietary or privileged and may be
subject to protection under the law, including the Health Insurance
Portability and Accountability Act (HIPAA). The message is intended for
the sole use of the individual or entity to whom it is addressed. If you
are not the intended recipient, you are notified that any use,
distribution or copying of the message is strictly prohibited and may
subject you to criminal or civil penalties. If you received this
transmission in error, please contact the sender immediately by replying
to this email and delete the material from any computer. _Platinum
Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 




-- 
Bob Rowe, Remedy Action Request System Development and Administration
robert.w.r...@gmail.com
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 



DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you 

Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Joe DeSouza]

At what point and how do you reproduce that error then?

Have you checked if the entry for the Alerts form does exist in the arschema 
table? (Select count(*) from arschema where name = 'Alert Events';)

Joe





From: Rao Rao 
To: arslist@ARSLIST.ORG
Sent: Monday, June 29, 2009 1:15:07 PM
Subject: Re: Installation of AR server 7.1 - No Alert Events form could be 
found on the server (ARERR 3300)

** 
Thank you Axton.  I reinstlled the app.  This time also it failed with the same 
error message. arerror.log does not show any error.  Following is the arrerror 
log.

= = = = = = arerror.log = = = =
Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 
200708221849
(c) Copyright 1991-2007 BMC Software, Inc. 
Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request System(R) 
is ready for use or evaluation without purchasing or activating an 
authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE 27)
= = = = = = = = = =

armonitor.log shows the following:

= = = = armonitor = = = =
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 
started.
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 AR Monitor started.
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
"c:\program files\ar system\vanaja\arserver.exe"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
"c:\program files\ar system\vanaja\arplugin.exe"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
"c:\program files\ar system\vanaja\arsvcdsp.exe"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
"c:\program files\java\jre6\bin\java"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up.
= = = = = = = = = =

following are contents of ar.cfg file.

= = = = ar.cfg = = = = 

Alternate-Approval-Reg: T
Private-RPC-Socket: 390603   1   1
Private-RPC-Socket: 390601   1   1
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
ARF-Java-Class-Path: C:\Program Files\AR 
System\Vanaja\commons-logging-1.0.4.jar;
ARF-Java-Class-Path: C:\Program Files\AR 
System\Vanaja\commons-discovery-0.2.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
Plugin: WebService.dll
Homepage-Form: Home Page
Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
Full-Text-Collection-Directory: C:\Program 
Files\Hummingbird\SearchServer60\fultext
Full-Text-Configuration-Directory: C:\Program 
Files\Hummingbird\SearchServer60\fultext
Plugin: arealdap.dll
Plugin: ardbcldap.dll
Plugin: ardbcconf.dll
Plugin: FlashboardObject.dll
Plugin: ServerAdmin.dll
Plugin: reportplugin.dll
Register-With-Portmapper: T
Db-name: ARSys
Server-Name: Vanaja
Oracle-SID: orcl
Currency-Ratio-Client-Refresh-Interval: 60
Multiple-ARSystem-Servers: F
Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db

 
On Mon, Jun 29, 2009 at 11:17 AM, Axton  wrote:

What does the arerror.log show for the time when the ARServer is starting up?
What does armonitor.log show during a startup?
What ARERR number is associated with the login failure?  Is is the 3300?
 a. If it is the 3300, update the ar.conf and disable alert events.
Are there any failures in the install logs prior to the one provided?

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao wrote:
> **

> Hi List,
>
> Can some one please help me with the below issue?  Thanks.
> Platform: Windows
> Databae: Oracle 10g
>
> Installed AR server 7.1 on Windows platform under Oracle 10g.  This is a new
> installation. After installation, I tried to connect to the AR server
> through Admin and User tools. I am getting the following error.  I tried to
> connect through user id: Demo and gave no password.
>
> No Alert Events form could be found on the server (ARERR 3300)
>
> user: Demo,  server: ARDev
> Unable to successfully log in to any server.
>
> In the services section, I co

Re: Display URL as hyperlink in Mid-Tier just as in Windows client

[Charles Baldi]

David,
Thanks.  Even more reason to move to 7.5 :-)

On Mon, Jun 29, 2009 at 1:39 PM, Easter, David  wrote:

> **
>
> Note, that while not an exact solution for your particular situation, AR
> System 7.5.00 did introduce the feature of text formatting templates.  With
> a template, you can take information stored in a field and place
> pre-formatted HTML around the data – e.g. encasing a URL in   to make
> it clickable in a browser:
>
>
>
> *Text formatting template and rich text formatting*
>
>
>
> Templates are a method of formatting text dynamically for presentation in
> AR System. The data included in templates is specified through parameters
> that the client workflow substitutes at runtime. Templates can be used to
> format text in tooltips and view fields.
>
>
>
> Templates are stored as HTML file attachments in the AR System Resource
> Definitions form, which enables you to store information about the template.
> A template is HTML code with parameters or field IDs. The template can be a
> complete HTML document (starting and ending with  and  tags)
> or a portion (snippet) of an HTML document (for example, a group of table
> rows).
>
>
>
> A template can be processed using either of these methods:
>
> · Create a Set Fields workflow action that uses the TEMPLATE function
> to place content into a character field or a view field.
>
> ·  Bind a template directly to a view field. Use this method when
> you do not need to calculate parameter values in workflow.
>
>
>
> Templates can be nested within templates, either by using workflow to
> generate content from a template with an HTML snippet and placing it into a
> hidden field, or by using the TEMPLATE function within another TEMPLATE 
> function.
> A message action of the type Tooltip can display the HTML generated by an
> earlier Set Fields action.
>
>
>
> For more information about templates, see Chapter 10, “Using templates,” in
> the *Form and Application Objects Guide*.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Charles Baldi
> *Sent:* Monday, June 29, 2009 10:14 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Display URL as hyperlink in Mid-Tier just as in Windows
> client
>
>
>
> ** Thanks, I just saw the KB article myself.
>
> On Mon, Jun 29, 2009 at 1:08 PM, Thad K Esser  wrote:
>
> We just had the same question a few weeks ago.  BMC has a kb article on it
> (KM-00012134) that reads:
>
>  "This is a limitation of HTML code in and of itself for form input
> tags of text and textarea. These types of fields do not allow for active
> hyperlinks to be displayed. The fields would have to be displayed as
> something other than a text form field or a textarea form field in html
> code for it to work."
>
> and then they give a workaround that wasn't worth using for us.
>
> Hope that helps.
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise of a
> brave new world unfurled beneath a clear blue sky?" - Pink Floyd
>
>
> |>
> | From:  |
> |>
>
>  
> >--|
>  |Charles Baldi 
>   |
>
>  
> >--|
> |>
> | To:|
> |>
>
>  
> >--|
>  |arslist@ARSLIST.ORG
>   |
>
>  
> >--|
> |>
> | Date:  |
> |>
>
>  
> >--|
>  |06/29/2009 07:42 AM
> |
>
>  
> >--|
> |>
> | Subject:   |
> |>
>
>  
> >---

Re: History of AR System

[Bob Rowe]

I began with the manuals, but quickly convinced my manager group they should
spend the money for the 4-day Admin/1-day User class. At that time, Sun
owned 25% of Remedy, so the classes were at the Sun building in Columbia,
MD.

On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni) <
jwach...@cvty.com> wrote:

> ** Like you, Ben, I started out back in '97 by reading the 3.0 manuals
> cover-to-cover. But we had Help Desk not Asset. At the time I had no
> programming experience...just 2 Visual Basic classes in college. After
> that my management kindly sent me to the 4 day Admin class and the 1 day
> User class. They then handed me a brand new system that had been customized
> by an outside consulting team and said, "Here you go, get this into
> production." It was kind of like baptism by fire!  LOL!  I'm sure many
> others have jumped into this with as little or less preparation as I had.
>
> Jenni Wacholz
>
> Coventry Health Care Inc
> 480-445-2517
> WFH Tuesdays  602-606-7484
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Benedetto Cantatore
> *Sent:* Monday, June 29, 2009 10:36 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: History of AR System
>
> ** Back in 97, I sat down with the Remedy manual, read it cover to cover
> and was a Remedy administrator.  There were only two apps (I think);
> Helpdesk and Asset.  Today, I looking at all the manuals if you have the
> whole ITSM suite, I no longer think that's possible.  I'm curious, how many
> folks started Remedy by just reading the docs, or did most people go out and
> get formal training.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
> ** I began working with the point release of 2.1 late in 1994 or early 1995
> when I was at Winstar, a gone-broke telecommunications company. I wrote the
> help-desk app for the network ops center, as well as configuration forms,
> certification forms, lots of stuff. Back then it was a good front-end for a
> database. We worked with voice communications, so the FCC required a lot of
> auditing, all of which had to be written.
>
> I got into Remedy as a C programmer who didn't have a project at the
> moment. I was horrified to find no Else statements built into the system. I
> can't remember when that came along, but it was quite an advance in
> programming. We worked with HP-UX and an early version of Oracle.
> Installation of just about anything was a bear, but once all the ducks were
> lined up it went well.
>
> Ever since then I've worked with the ARS. Now it's quite sophisticated in
> comparison with the old days.
>
> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom wrote:
>
>> From a bit of googling .
>>
>>
>> Remedy Corp.
>> The Company was incorporated on November 20, 1990 in Delaware
>> Headquarters Mountain View, California, USA
>> Key people Larry Garlick, Founder & CEO
>> Dave Mahler, VP Marketing
>> Doug Mueller, Chief Architect
>> Version 1.0 ?
>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>> Version 2.0 was May 19, 1995
>> Version 4.0 was Jan 27, 1999
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> Email Confidentiality Notice: The information contained in this
> transmission is confidential, proprietary or privileged and may be subject
> to protection under the law, including the Health Insurance Portability and
> Accountability Act (HIPAA). The message is intended for the sole use of the
> individual or entity to whom it is addressed. If you are not the intended
> recipient, you are notified that any use, distribution or copying of the
> message is strictly prohibited and may subject you to criminal or civil
> penalties. If you received this transmission in error, please contact the
> sender immediately by replying to this email and delete the material from
> any computer. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
> the Answers Are"_




-- 
Bob Rowe, Remedy Action Request System Development and Administration
robert.w.r...@gmail.com
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: History of AR System

[Wacholz, Jeanette (Jenni)]

Like you, Ben, I started out back in '97 by reading the 3.0 manuals
cover-to-cover. But we had Help Desk not Asset. At the time I had no
programming experience...just 2 Visual Basic classes in college. After
that my management kindly sent me to the 4 day Admin class and the 1 day
User class. They then handed me a brand new system that had been
customized by an outside consulting team and said, "Here you go, get
this into production." It was kind of like baptism by fire!  LOL!  I'm
sure many others have jumped into this with as little or less
preparation as I had.

Jenni Wacholz 

Coventry Health Care Inc
480-445-2517 
WFH Tuesdays  602-606-7484 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Monday, June 29, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: History of AR System


** 
Back in 97, I sat down with the Remedy manual, read it cover to cover
and was a Remedy administrator.  There were only two apps (I think);
Helpdesk and Asset.  Today, I looking at all the manuals if you have the
whole ITSM suite, I no longer think that's possible.  I'm curious, how
many folks started Remedy by just reading the docs, or did most people
go out and get formal training. 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>

** I began working with the point release of 2.1 late in 1994 or early
1995 when I was at Winstar, a gone-broke telecommunications company. I
wrote the help-desk app for the network ops center, as well as
configuration forms, certification forms, lots of stuff. Back then it
was a good front-end for a database. We worked with voice
communications, so the FCC required a lot of auditing, all of which had
to be written.

I got into Remedy as a C programmer who didn't have a project at the
moment. I was horrified to find no Else statements built into the
system. I can't remember when that came along, but it was quite an
advance in programming. We worked with HP-UX and an early version of
Oracle. Installation of just about anything was a bear, but once all the
ducks were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated
in comparison with the old days.


On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
wrote:


From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999



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Re: Display URL as hyperlink in Mid-Tier just as in Windows client

[Easter, David]

Note, that while not an exact solution for your particular situation, AR System 
7.5.00 did introduce the feature of text formatting templates.  With a 
template, you can take information stored in a field and place pre-formatted 
HTML around the data - e.g. encasing a URL in   to make it clickable in 
a browser:

Text formatting template and rich text formatting

Templates are a method of formatting text dynamically for presentation in AR 
System. The data included in templates is specified through parameters that the 
client workflow substitutes at runtime. Templates can be used to format text in 
tooltips and view fields.

Templates are stored as HTML file attachments in the AR System Resource 
Definitions form, which enables you to store information about the template. A 
template is HTML code with parameters or field IDs. The template can be a 
complete HTML document (starting and ending with  and  tags) or a 
portion (snippet) of an HTML document (for example, a group of table rows).

A template can be processed using either of these methods:

* Create a Set Fields workflow action that uses the TEMPLATE function 
to place content into a character field or a view field.

*  Bind a template directly to a view field. Use this method when you 
do not need to calculate parameter values in workflow.

Templates can be nested within templates, either by using workflow to generate 
content from a template with an HTML snippet and placing it into a hidden 
field, or by using the TEMPLATE function within another TEMPLATE function. A 
message action of the type Tooltip can display the HTML generated by an earlier 
Set Fields action.

For more information about templates, see Chapter 10, "Using templates," in the 
Form and Application Objects Guide.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Monday, June 29, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Display URL as hyperlink in Mid-Tier just as in Windows client

** Thanks, I just saw the KB article myself.
On Mon, Jun 29, 2009 at 1:08 PM, Thad K Esser 
mailto:tkes...@regence.com>> wrote:
We just had the same question a few weeks ago.  BMC has a kb article on it
(KM-00012134) that reads:

 "This is a limitation of HTML code in and of itself for form input
tags of text and textarea. These types of fields do not allow for active
hyperlinks to be displayed. The fields would have to be displayed as
something other than a text form field or a textarea form field in html
code for it to work."

and then they give a workaround that wasn't worth using for us.

Hope that helps.
Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
 >--|
 |Charles Baldi mailto:charles.ba...@gmail.com>>   

|
 >--|
|>
| To:|
|>
 >--|
 |arslist@ARSLIST.ORG   

|
 >--|
|>
| Date:  |
|>
 >--|
 |06/29/2009 07:42 AM   
|
 >--|
|>
| Subject:   |
|>
 >--|
 |Re: Display URL as hyperlink in Mid-Tier just as 

Re: History of AR System

[Tony Worthington]

I just disposed of my 3.0 (3.2 maybe?) User and Admin spiral bound 
classroom training books... Disposed meaning "put in box in basement"  -- 
I can't bear to throw them out.  :-)

Too bad there still isn't a User class I could send people to 


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.7763 (phone)
  tony.worthing...@kohls.com
  www.kohls.com




From:
Benedetto Cantatore 
To:
arslist@ARSLIST.ORG
Date:
06/29/2009 12:36 PM
Subject:
Re: History of AR System
Sent by:
"Action Request System discussion list(ARSList)" 



** 
Back in 97, I sat down with the Remedy manual, read it cover to cover and 
was a Remedy administrator.  There were only two apps (I think); Helpdesk 
and Asset.  Today, I looking at all the manuals if you have the whole ITSM 
suite, I no longer think that's possible.  I'm curious, how many folks 
started Remedy by just reading the docs, or did most people go out and get 
formal training. 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
** I began working with the point release of 2.1 late in 1994 or early 
1995 when I was at Winstar, a gone-broke telecommunications company. I 
wrote the help-desk app for the network ops center, as well as 
configuration forms, certification forms, lots of stuff. Back then it was 
a good front-end for a database. We worked with voice communications, so 
the FCC required a lot of auditing, all of which had to be written.

I got into Remedy as a C programmer who didn't have a project at the 
moment. I was horrified to find no Else statements built into the system. 
I can't remember when that came along, but it was quite an advance in 
programming. We worked with HP-UX and an early version of Oracle. 
Installation of just about anything was a bear, but once all the ducks 
were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated in 
comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom  
wrote:
>From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999


-Original Message-
From: Action Request System discussion list(ARSList)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 

**
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<>

Re: History of AR System

[Axton]

I started that way back in '99; I still don't have any formal training...

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore <
bcant...@emerginghealthit.com> wrote:

> ** Back in 97, I sat down with the Remedy manual, read it cover to cover
> and was a Remedy administrator.  There were only two apps (I think);
> Helpdesk and Asset.  Today, I looking at all the manuals if you have the
> whole ITSM suite, I no longer think that's possible.  I'm curious, how many
> folks started Remedy by just reading the docs, or did most people go out and
> get formal training.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
> ** I began working with the point release of 2.1 late in 1994 or early 1995
> when I was at Winstar, a gone-broke telecommunications company. I wrote the
> help-desk app for the network ops center, as well as configuration forms,
> certification forms, lots of stuff. Back then it was a good front-end for a
> database. We worked with voice communications, so the FCC required a lot of
> auditing, all of which had to be written.
>
> I got into Remedy as a C programmer who didn't have a project at the
> moment. I was horrified to find no Else statements built into the system. I
> can't remember when that came along, but it was quite an advance in
> programming. We worked with HP-UX and an early version of Oracle.
> Installation of just about anything was a bear, but once all the ducks were
> lined up it went well.
>
> Ever since then I've worked with the ARS. Now it's quite sophisticated in
> comparison with the old days.
>
> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom wrote:
>
>> From a bit of googling .
>>
>>
>> Remedy Corp.
>> The Company was incorporated on November 20, 1990 in Delaware
>> Headquarters Mountain View, California, USA
>> Key people Larry Garlick, Founder & CEO
>> Dave Mahler, VP Marketing
>> Doug Mueller, Chief Architect
>> Version 1.0 ?
>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>> Version 2.0 was May 19, 1995
>> Version 4.0 was Jan 27, 1999
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: History of AR System

[Benedetto Cantatore]

Back in 97, I sat down with the Remedy manual, read it cover to cover
and was a Remedy administrator.  There were only two apps (I think);
Helpdesk and Asset.  Today, I looking at all the manuals if you have the
whole ITSM suite, I no longer think that's possible.  I'm curious, how
many folks started Remedy by just reading the docs, or did most people
go out and get formal training. 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>

** I began working with the point release of 2.1 late in 1994 or early
1995 when I was at Winstar, a gone-broke telecommunications company. I
wrote the help-desk app for the network ops center, as well as
configuration forms, certification forms, lots of stuff. Back then it
was a good front-end for a database. We worked with voice
communications, so the FCC required a lot of auditing, all of which had
to be written.

I got into Remedy as a C programmer who didn't have a project at the
moment. I was horrified to find no Else statements built into the
system. I can't remember when that came along, but it was quite an
advance in programming. We worked with HP-UX and an early version of
Oracle. Installation of just about anything was a bear, but once all the
ducks were lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated
in comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
wrote:
>From a bit of googling .


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999


-Original Message-
From: Action Request System discussion list(ARSList)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 



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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Axton]

Try adding this to your ar.conf file and restarting:

   Disable-Alerts: F


Post the results from the following sql statements:

select count(rowid) from user_x
/
select count(rowid) from user_cache
/
select schemaid, name from arschema where name like 'Alert%'
/

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Mon, Jun 29, 2009 at 12:15 PM, Rao Rao  wrote:

> ** Thank you Axton.  I reinstlled the app.  This time also it failed with
> the same error message. arerror.log does not show any error.  Following is
> the arrerror log.
>
> = = = = = = arerror.log = = = =
> Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
> Build 200708221849
> (c) Copyright 1991-2007 BMC Software, Inc.
> Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request
> System(R) is ready for use or evaluation without purchasing or activating an
> authorization key.
> For unlimited capabilities, contact your sales representative. (ARNOTE 27)
> = = = = = = = = = =
>
> armonitor.log shows the following:
>
> = = = = armonitor = = = =
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849
> started.
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 AR Monitor started.
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
> "c:\program files\ar system\vanaja\arserver.exe"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
> "c:\program files\ar system\vanaja\arplugin.exe"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
> "c:\program files\ar system\vanaja\arsvcdsp.exe"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
> "c:\program files\java\jre6\bin\java"
> Mon Jun 29 12:47:44 2009   (ARNOTE 0)
> Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server
> up.
> = = = = = = = = = =
>
> following are contents of ar.cfg file.
>
> = = = = ar.cfg = = = =
>
> Alternate-Approval-Reg: T
> Private-RPC-Socket: 390603   1   1
> Private-RPC-Socket: 390601   1   1
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
> ARF-Java-Class-Path: C:\Program Files\AR
> System\Vanaja\commons-logging-1.0.4.jar;
> ARF-Java-Class-Path: C:\Program Files\AR
> System\Vanaja\commons-discovery-0.2.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
> Plugin: WebService.dll
> Homepage-Form: Home Page
> Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
> Full-Text-Collection-Directory: C:\Program
> Files\Hummingbird\SearchServer60\fultext
> Full-Text-Configuration-Directory: C:\Program
> Files\Hummingbird\SearchServer60\fultext
> Plugin: arealdap.dll
> Plugin: ardbcldap.dll
> Plugin: ardbcconf.dll
> Plugin: FlashboardObject.dll
> Plugin: ServerAdmin.dll
> Plugin: reportplugin.dll
> Register-With-Portmapper: T
> Db-name: ARSys
> Server-Name: Vanaja
> Oracle-SID: orcl
> Currency-Ratio-Client-Refresh-Interval: 60
> Multiple-ARSystem-Servers: F
> Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db
>
>
> On Mon, Jun 29, 2009 at 11:17 AM, Axton  wrote:
>
>> What does the arerror.log show for the time when the ARServer is starting
>> up?
>> What does armonitor.log show during a startup?
>> What ARERR number is associated with the login failure?  Is is the 3300?
>>  a. If it is the 3300, update the ar.conf and disable alert events.
>> Are there any failures in the install logs prior to the one provided?
>>
>> Axton Grams
>>
>> The opinions, statements, and/or suggested courses of action expressed
>> in this E-mail do not necessarily reflect those of BMC Software, Inc.
>> My voluntary participation in this forum is not intended to convey a
>> role as a spokesperson, liaison or public relations representative for
>> BMC Software, Inc.
>>
>> On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao wrote:
>> > **
>>  > Hi List,
>> >
>> > Can some one please help me with the below issue?  Thanks.
>> > Platform: Windows
>> > Databae: Oracle 10g
>> >
>> > Installed AR server 7.1 on Windows platform unde

Re: Please help delete action Errors on SYS:Action and ITSM7.1

[Axton]

You want to block the transaction but you want the transaction to proceed?
 You have to determine the conditions on which each should happen and make
it so.

I fail to see how the filter you outlined is related to the error you see.

ARERR 4554: Failure during an attempt to perform an application command.
The system received a request to record a command or encountered a situation
in which it
attempted to record one automatically, and a failure was encountered during
recording. Thus, the
command was not performed. The attempted command is displayed with this
message. An
associated message contains more information.

The error message in the logs indicates a failed run process command... Your
filter throws an error message, but not this one.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Sun, Jun 28, 2009 at 2:59 AM, Enslin Van Blerk - MWEB
wrote:
> **
>
> Hi
>
>
>
> I require some assistance please.
>
>
>
> In windows event viewer and also the arerror.log file I have the following
> errors.
>
> 390620 : Failure during an attempt to perform an application command
(ARERR
> 4554) : Application-Delete-Entry "SYS:Action" 0450808
>
>
>
> I created the following filter and this is the filter causing the error
> above.
>
>
>
> Form = HPD:Help Desk
>
> Run On = Modify
>
> Run If = ($USER$ !=  "appadmin" ) AND ($USER$ !=  "AR_ESCALATOR" ) AND ((
> 'DB.Status' = "Resolved") OR ( 'DB.Status_Reason' = "Assigned to
WinOrbit"))
>
> ONE If Action = Message
>
> Text = Normal text
>
> Type = error
>
>
>
> How do I create an error message FILTER on the help desk form, but stil
> allow the out of the box workflow to run?
>
> Does anyone know what the SYS:Action form is being used for? Or the
document
> I should look at to explain.
>
>
>
> I would appreciate any advice.
>
>
>
> Thank You
>
> Enslin
>
> 
>
> This electronic communication and the attached file(s) are subject to a
> disclaimer which can be accessed on the following link: Disclaimer
> - or copy the following URL into your browser -
> http://www.mweb.co.za/disclaimer. If you are unable to view the
disclaimer,
> please contact ab...@mweb.com for a copy.
> 
>
>
>
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> Are"_

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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Rao Rao]

Thank you Axton.  I reinstlled the app.  This time also it failed with the
same error message. arerror.log does not show any error.  Following is the
arrerror log.

= = = = = = arerror.log = = = =
Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Mon Jun 29 12:47:46 2009  390600 : This version of the Action Request
System(R) is ready for use or evaluation without purchasing or activating an
authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE 27)
= = = = = = = = = =

armonitor.log shows the following:

= = = = armonitor = = = =
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849
started.
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 AR Monitor started.
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
"c:\program files\ar system\vanaja\arserver.exe"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
"c:\program files\ar system\vanaja\arplugin.exe"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
"c:\program files\ar system\vanaja\arsvcdsp.exe"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
"c:\program files\java\jre6\bin\java"
Mon Jun 29 12:47:44 2009   (ARNOTE 0)
Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up.
= = = = = = = = = =

following are contents of ar.cfg file.

= = = = ar.cfg = = = =

Alternate-Approval-Reg: T
Private-RPC-Socket: 390603   1   1
Private-RPC-Socket: 390601   1   1
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
ARF-Java-Class-Path: C:\Program Files\AR
System\Vanaja\commons-logging-1.0.4.jar;
ARF-Java-Class-Path: C:\Program Files\AR
System\Vanaja\commons-discovery-0.2.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
Plugin: WebService.dll
Homepage-Form: Home Page
Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
Full-Text-Collection-Directory: C:\Program
Files\Hummingbird\SearchServer60\fultext
Full-Text-Configuration-Directory: C:\Program
Files\Hummingbird\SearchServer60\fultext
Plugin: arealdap.dll
Plugin: ardbcldap.dll
Plugin: ardbcconf.dll
Plugin: FlashboardObject.dll
Plugin: ServerAdmin.dll
Plugin: reportplugin.dll
Register-With-Portmapper: T
Db-name: ARSys
Server-Name: Vanaja
Oracle-SID: orcl
Currency-Ratio-Client-Refresh-Interval: 60
Multiple-ARSystem-Servers: F
Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db


On Mon, Jun 29, 2009 at 11:17 AM, Axton  wrote:

> What does the arerror.log show for the time when the ARServer is starting
> up?
> What does armonitor.log show during a startup?
> What ARERR number is associated with the login failure?  Is is the 3300?
>  a. If it is the 3300, update the ar.conf and disable alert events.
> Are there any failures in the install logs prior to the one provided?
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao wrote:
> > **
>  > Hi List,
> >
> > Can some one please help me with the below issue?  Thanks.
> > Platform: Windows
> > Databae: Oracle 10g
> >
> > Installed AR server 7.1 on Windows platform under Oracle 10g.  This is a
> new
> > installation. After installation, I tried to connect to the AR server
> > through Admin and User tools. I am getting the following error.  I tried
> to
> > connect through user id: Demo and gave no password.
> >
> > No Alert Events form could be found on the server (ARERR 3300)
> >
> > user: Demo,  server: ARDev
> > Unable to successfully log in to any server.
> >
> > In the services section, I could see the service running - - - BMC Remedy
> > Action Request System Server.  And the service - AR System Portmapper -
> is
> > also started.
> >
> > In the instllation log -   ActionRequestSystem.log - I see the following
> > error.
> >
> > [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00
> > Build 200708201922
> > [Sat Jun 27 17:22:55.047] RikMain- Co

Re: Display URL as hyperlink in Mid-Tier just as in Windows client

[Charles Baldi]

Thanks, I just saw the KB article myself.

On Mon, Jun 29, 2009 at 1:08 PM, Thad K Esser  wrote:

> We just had the same question a few weeks ago.  BMC has a kb article on it
> (KM-00012134) that reads:
>
>  "This is a limitation of HTML code in and of itself for form input
> tags of text and textarea. These types of fields do not allow for active
> hyperlinks to be displayed. The fields would have to be displayed as
> something other than a text form field or a textarea form field in html
> code for it to work."
>
> and then they give a workaround that wasn't worth using for us.
>
> Hope that helps.
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise of a
> brave new world unfurled beneath a clear blue sky?" - Pink Floyd
>
>
> |>
> | From:  |
> |>
>
>  
> >--|
>  |Charles Baldi 
>   |
>
>  
> >--|
> |>
> | To:|
> |>
>
>  
> >--|
>  |arslist@ARSLIST.ORG
>   |
>
>  
> >--|
> |>
> | Date:  |
> |>
>
>  
> >--|
>  |06/29/2009 07:42 AM
> |
>
>  
> >--|
> |>
> | Subject:   |
> |>
>
>  
> >--|
>  |Re: Display URL as hyperlink in Mid-Tier just as in Windows client
>  |
>
>  
> >--|
> |>
> | Sent by:   |
> |>
>
>  
> >--|
>  |"Action Request System discussion list(ARSList)" 
>  |
>
>  
> >--|
>
>
>
>
>
> **
>  Yes, that's correct.  The web view shows the URL as text and not a link.
>
> Chuck
>
> On Mon, Jun 29, 2009 at 10:33 AM, Howard Richter 
> wrote:
>  **
>  Chuck,
>
>  Are you saying that the url in the view via the web is just displayed as
>  text and not a link?
>
>  Strange.
>
>  On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi  wrote:
>   **
>   Hello all,
>   We have put URL text into the Notes field of the Task template to
>   reference various checklist documents that a task assignee should work
>   with.  The customer has noticed that when viewing the resultant task in
>   the Windows client, the URL text is displayed as a hyperlink and when
>   clicked will launch a browser to the target file (they like this
>   behavior).  However, when the same task is viewed from the Mid-Tier, the
>   text is *not* rendered as a hyperlink but as plain text.  Does anyone
>   know if there is a way to have the Mid-Tier "interpret" these URL text
>   strings as hyperlinks?  I suppose I could put anchor tags around the
>   text and build my own link (have not tried it yet) but I want it to work
>   the same in the Windows and Mid-Tier clients.
>
>   Any ideas?  I'm hoping for an uncomplicated solution as this is not a
>   critical feature, just a nice-to-have.
>
>   ARS 7.1, p5
>   ITSM 7.0.3 p8
>
>   Thanks in advance.
>
>   Chuck Baldi
>   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>   Are"_
>
>
>
>  --
>  Howard Richter
>  Red Hat Certified Technician
>  CompTIA Linux+ Certified
>  ITIL Foundation Certified
>  E-Mail = hbr4...@gmail.com
>  LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>  Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "W

Re: Display URL as hyperlink in Mid-Tier just as in Windows client

[Thad K Esser]

We just had the same question a few weeks ago.  BMC has a kb article on it
(KM-00012134) that reads:

  "This is a limitation of HTML code in and of itself for form input
tags of text and textarea. These types of fields do not allow for active
hyperlinks to be displayed. The fields would have to be displayed as
something other than a text form field or a textarea form field in html
code for it to work."

and then they give a workaround that wasn't worth using for us.

Hope that helps.
Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
  
>--|
  |Charles Baldi   
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |06/29/2009 07:42 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: Display URL as hyperlink in Mid-Tier just as in Windows client   
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
Yes, that's correct.  The web view shows the URL as text and not a link.

Chuck

On Mon, Jun 29, 2009 at 10:33 AM, Howard Richter  wrote:
  **
  Chuck,

  Are you saying that the url in the view via the web is just displayed as
  text and not a link?

  Strange.

  On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi  wrote:
   **
   Hello all,
   We have put URL text into the Notes field of the Task template to
   reference various checklist documents that a task assignee should work
   with.  The customer has noticed that when viewing the resultant task in
   the Windows client, the URL text is displayed as a hyperlink and when
   clicked will launch a browser to the target file (they like this
   behavior).  However, when the same task is viewed from the Mid-Tier, the
   text is *not* rendered as a hyperlink but as plain text.  Does anyone
   know if there is a way to have the Mid-Tier "interpret" these URL text
   strings as hyperlinks?  I suppose I could put anchor tags around the
   text and build my own link (have not tried it yet) but I want it to work
   the same in the Windows and Mid-Tier clients.

   Any ideas?  I'm hoping for an uncomplicated solution as this is not a
   critical feature, just a nice-to-have.

   ARS 7.1, p5
   ITSM 7.0.3 p8

   Thanks in advance.

   Chuck Baldi
   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
   Are"_



  --
  Howard Richter
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  ITIL Foundation Certified
  E-Mail = hbr4...@gmail.com
  LinkedIn Profile = http://www.linkedin.com/in/hbr4270
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
  Are"_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_



*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential o

Re: New 7.5 Flight Deck

[Peter Romain]

I installed ITSM 7.5 on a Microsoft Virtual PC using Win 2008 and SQL
Server 2008 in 2.5GB RAM on a laptop with 4GB RAM.

So far it runs fine for the demos I've done.

Not sure what would happen if I wanted to add SRM, etc.


> Good morning, afternoon and evening All,
>
>
>
> I just wanted to know if anyone had tried to use the newest version of the
> BMC flight deck and saw major performance issues with it? I have tried
> running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit with
> 4
> gig and XP 64 bit with 4gig) and each time the VM is s slow that its
> not
> useable. I am in the process of building up a 2003 server for the next
> test,
> since the idea is to do demos at customer sites this might not be such a
> good way of doing it.
>
>
>
> Just seeing if its me or the VM.
>
>
>
> Thanks to all,
>
>
>
> Howard
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>
> ___
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>

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Re: New 7.5 Flight Deck

[Howard Richter]

Good morning, afternoon and evening All,



I just wanted to know if anyone had tried to use the newest version of the
BMC flight deck and saw major performance issues with it? I have tried
running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit with 4
gig and XP 64 bit with 4gig) and each time the VM is s slow that its not
useable. I am in the process of building up a 2003 server for the next test,
since the idea is to do demos at customer sites this might not be such a
good way of doing it.



Just seeing if its me or the VM.



Thanks to all,



Howard

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Joe DeSouza]

Login as aradmin (assuming thats the default DB user you used for the 
installation) and run this SQL

select count(*) from arschema where name like = 'EXACT NAME OF THE FORM';

If the result you get is 0, then something has gone amiss when you performed 
your install. Since its a new install I would encourage you to scratch it by 
running the installation again and choosing the 'Overwrite' option during the 
install when prompted to Overwrite, Upgrade or Share..

Joe





From: Rao Rao 
To: arslist@ARSLIST.ORG
Sent: Saturday, June 27, 2009 7:04:15 PM
Subject: Installation of AR server 7.1 - No Alert Events form could be found on 
the server (ARERR 3300)

** 
Platform: Windows
Databae: Oracle 10g

Installed AR server 7.1 on Windows platform under Oracle 10g.  This is a new 
installation. After installation, I tried to connect to the AR server through 
Admin and User tools. I am getting the following error.  I tried to connect 
through user id: Demo and gave no password.

No Alert Events form could be found on the server (ARERR 3300)

user: Demo,  server: ARDev
Unable to successfully log in to any server.

In the services section, I could see the service running - - - BMC Remedy 
Action Request System Server.  And the service - AR System Portmapper - is also 
started.

In the instllation log -   ActionRequestSystem.log - I see the following error.

[Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 
200708201922
[Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u 
Demo -p "**" -f  -m  -l C:\Program Files\AR System\ARS -n Action Request 
System -o 0
[Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete
[ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure
[ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could 
be found on the server 
[ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of 
user/pw/server information
[Sat Jun 27 17:22:55.078] RikMain- ARTermination complete
[Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin


Please help.

Thanks,

Rao




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Re: Importing data using Escalations

[Joe DeSouza]

Is the query that the Escalation performs on your 230K records to update them 
and keep them in sync optimized? Make sure it is. I'm assuming you have.

Having said that I'd go with the DBLINK idea. It would be a lot quicker to 
update it that way if you do not really care about updating the Last Modified 
Date or the Status History - not that these would be impossible, the time would 
just need to be calculated..

Joe




From: Axton 
To: arslist@ARSLIST.ORG
Sent: Monday, June 29, 2009 10:54:31 AM
Subject: Re: Importing data using Escalations

If you can not do either of the options below to narrow the data to process, a 
way to work around that is to generate a checksum against the columns in the 
data that get pushed into your remedy system.  You can compare the primary key 
in the data along with the checksum to determine whether you need to process 
the data.

http://www.oracle-base.com/articles/9i/StatelessLockingMethods9i.php#Checksum
http://stanford.edu/dept/itss/docs/oracle/10g/appdev.101/b10802/w_optloc.htm#997365

Axton Grams

On Mon, Jun 29, 2009 at 8:49 AM, Axton wrote:
> It sounds like you are receiving the entire data set.  If this is the
> case, to Carey's point, try to figure out what changed and only
> process the delta.  You can do this before the data is exposed to AR
> or after if the necessary data is available to derive which were
> changed since the last process time.  This is usually accomplished by
> including a last modified time stamp in the source data.
>
> Axton Grams
>
> On Mon, Jun 29, 2009 at 8:42 AM, Kelly Deaver wrote:
>> **
>> AIE/EIE is included with CMDB.. to integrate with CMDB tables. Not sure what
>> data you are updating.
>>
>> Kelly Deaver
>> kdea...@kellydeaver.com
>> (Yes, I work for BMC. This post reflects the opinions of the poster and not
>> the official opinion of BMC)
>>
>>
>>
>>  Original Message 
>> Subject: Re: Importing data using Escalations
>> From: "O'Brien, Keith KOB. (Citco)" 
>> Date: Mon, June 29, 2009 7:52 am
>> To: arslist@ARSLIST.ORG
>>
>> **
>> I presume AIE/EIE will cost, is there any other free options?
>>
>> Regards,
>> Keith.
>> 
>> From:Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
>> Sent: 29 June 2009 12:54
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Importing data using Escalations
>>
>> AIE is mult-threaded now too.
>>
>> Kelly Deaver
>> kdea...@kellydeaver.com
>> (Yes, I work for BMC. This post reflects the opinions of the poster and not
>> the official opinion of BMC)
>>
>>
>>
>>  Original Message 
>> Subject: Re: Importing data using Escalations
>> From: Axton 
>> Date: Sun, June 28, 2009 8:29 pm
>> To: arslist@ARSLIST.ORG
>>
>> Here are a couple of alternatives:
>> - Use AIE/EIE to schedule the load (do the same thing your escalation does)
>> - Write a program to process the load (do the same thing as the
>> escalation, but multi-threaded)
>>
>> Axton Grams
>>
>> On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.
>> (Citco) wrote:
>>> **
>>>
>>> We source data via a view form in our Datawarehouse (oracle 9)
>>>
>>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK
>>> is
>>> used.
>>>
>>> We have an escalation that polls that data nightly, but the record set has
>>> increased to over 350,000 records
>>>
>>> Which we need to keep in sync.
>>>
>>> The problem is that escalation takes too long to run, hours.
>>>
>>>
>>>
>>> Is there a better approach to keep this data in sync?
>>>
>>>
>>>
>>> Regards,
>>> Keith.




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Display menu opening as summary

[John Atherly]

I have a user the uses the client for 6.3 on Unix.  When she clicks on a 
drop summary* down menu on the CHG:Change form with about 40 items in the 
list she gets the list box with all items in one column and a scroll bar. 
If she opens the summary* drop down menu on HPD:Helpdesk form also about 
40 items she'll get the flat menu box with two columns displaying all 
items with no scroll bar.   I have changed the setting in the behavior tab 
from the user option menu with no luck.  I modified the ar.ini in her Home 
folder, I renamed ar.ini and had remendy re create it.  I have un 
installed the client made sure that the old folders were deleted during 
the un install.Any one have any thoughts on what else I can try?
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 

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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Axton]

What does the arerror.log show for the time when the ARServer is starting up?
What does armonitor.log show during a startup?
What ARERR number is associated with the login failure?  Is is the 3300?
  a. If it is the 3300, update the ar.conf and disable alert events.
Are there any failures in the install logs prior to the one provided?

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao wrote:
> **
> Hi List,
>
> Can some one please help me with the below issue?  Thanks.
> Platform: Windows
> Databae: Oracle 10g
>
> Installed AR server 7.1 on Windows platform under Oracle 10g.  This is a new
> installation. After installation, I tried to connect to the AR server
> through Admin and User tools. I am getting the following error.  I tried to
> connect through user id: Demo and gave no password.
>
> No Alert Events form could be found on the server (ARERR 3300)
>
> user: Demo,  server: ARDev
> Unable to successfully log in to any server.
>
> In the services section, I could see the service running - - - BMC Remedy
> Action Request System Server.  And the service - AR System Portmapper - is
> also started.
>
> In the instllation log -   ActionRequestSystem.log - I see the following
> error.
>
> [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00
> Build 200708201922
> [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0
> -u Demo -p "**" -f  -m  -l C:\Program Files\AR System\ARS -n Action
> Request System -o 0
> [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete
> [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure
> [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form
> could be found on the server
> [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of
> user/pw/server information
> [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete
> [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand
> veradmin
> Sincerely,
>
> Rao
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

[Rao Rao]

Hi List,

Can some one please help me with the below issue?  Thanks.
 Platform: Windows
Databae: Oracle 10g

Installed AR server 7.1 on Windows platform under Oracle 10g.  This is a new
installation. After installation, I tried to connect to the AR server
through Admin and User tools. I am getting the following error.  I tried to
connect through user id: Demo and gave no password.

No Alert Events form could be found on the server (ARERR 3300)

user: Demo,  server: ARDev
Unable to successfully log in to any server.

In the services section, I could see the service running - - - BMC Remedy
Action Request System Server.  And the service - AR System Portmapper - is
also started.

In the instllation log -   ActionRequestSystem.log - I see the following
error.

[Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00
Build 200708201922
[Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0
-u Demo -p "**" -f  -m  -l C:\Program Files\AR System\ARS -n Action
Request System -o 0
[Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete
[ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure
[ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form
could be found on the server
[ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of
user/pw/server information
[Sat Jun 27 17:22:55.078] RikMain- ARTermination complete
[Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand
veradmin

Sincerely,

Rao

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Re: History of AR System

[Bob Rowe]

I began working with the point release of 2.1 late in 1994 or early 1995
when I was at Winstar, a gone-broke telecommunications company. I wrote the
help-desk app for the network ops center, as well as configuration forms,
certification forms, lots of stuff. Back then it was a good front-end for a
database. We worked with voice communications, so the FCC required a lot of
auditing, all of which had to be written.

I got into Remedy as a C programmer who didn't have a project at the moment.
I was horrified to find no Else statements built into the system. I can't
remember when that came along, but it was quite an advance in programming.
We worked with HP-UX and an early version of Oracle. Installation of just
about anything was a bear, but once all the ducks were lined up it went
well.

Ever since then I've worked with the ARS. Now it's quite sophisticated in
comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom wrote:

> From a bit of googling .
>
>
> Remedy Corp.
> The Company was incorporated on November 20, 1990 in Delaware
> Headquarters Mountain View, California, USA
> Key people Larry Garlick, Founder & CEO
> Dave Mahler, VP Marketing
> Doug Mueller, Chief Architect
> Version 1.0 ?
> Version 1.1 Approx. Nov 1992 still looking for confirmation
> Version 2.0 was May 19, 1995
> Version 4.0 was Jan 27, 1999
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER
> Sent: June 26, 2009 12:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: History of AR System
>
> And if my memory serves me, AR System 3.0 came out around December 1996.
> But
> don't hold me to that, my memory is not what it used to be.
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@hp.com
> We deliver on our commitments
> so you can deliver on yours.
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> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Axton
> Sent: Friday, June 26, 2009 10:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: History of AR System
>
> Wow, that takes me back.
>
> Axton Grams
>
> On Fri, Jun 26, 2009 at 10:34 AM, Easter, David
> wrote:
> > I've got tharelease dates back to 4.5.00 - but sorry, don't have that
> info
> for earlier.
> >
> > AR System 7.5.00 (1/16/2009)
> >
> > AR System 7.1.00 (8/31/2007)
> >
> > AR System 7.0.01 (10/6/06)
> >
> > AR System 7.0 (05/09/2006)
> >
> > AR System 6.03 (01/2005)
> >
> > AR System 6.0 -- (2/6/04)
> >
> > AR System - Maintenance 5.1.2 -- (10/17/03)
> >
> > Action Request System 5.1 -- (9/11/02)
> >
> > Action Request System 5.0.1 -- (3/15/02)
> >
> > Action Request System 5.0 with Web and Windows clients (12/10/01)
> >
> > AR System 4.5.2 Maintenance -- (2/14/01)
> >
> > AR System 4.5.1 Maintenance -- (6/30/00)
> >
> > Action Request System 4.5 -- (5/26/00)
> >
> >
> > -David J. Easter
> > Sr. Product Manager, Solution Strategy and Development BMC Software,
> > Inc.
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
> > 
> > From: Action Request System discussion list(ARSList)
> > [arsl...@arslist.org] On Behalf Of Sachin T [arslist4bar...@gmail.com]
> > Sent: Thursday, June 25, 2009 11:57 PM
> > To: arslist@ARSLIST.ORG
> > Subject: History of AR System
> >
> > **
> > Hi Listers,
> > Am preparing a slide deck about Remedy and just want to place a slide
> about history of ARSystem.
> > Can you pls help me with the various versions of AR Server and its
> release
> dates (atleast year)Also milestones like when BMC took over Perigrine
> and Perigrine took over Remedy Inc (June 2001?) etc...will be very helpful.
> >
> > Thanks in advance.
> >
> > regards
> > Sachin
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> > Answers Are"_
> >
> > __
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> > Sponsor:rmisoluti...@verizon.netA

Re: Importing data using Escalations

[Axton]

If you can not do either of the options below to narrow the data to
process, a way to work around that is to generate a checksum against
the columns in the data that get pushed into your remedy system.  You
can compare the primary key in the data along with the checksum to
determine whether you need to process the data.

http://www.oracle-base.com/articles/9i/StatelessLockingMethods9i.php#Checksum
http://stanford.edu/dept/itss/docs/oracle/10g/appdev.101/b10802/w_optloc.htm#997365

Axton Grams

On Mon, Jun 29, 2009 at 8:49 AM, Axton wrote:
> It sounds like you are receiving the entire data set.  If this is the
> case, to Carey's point, try to figure out what changed and only
> process the delta.  You can do this before the data is exposed to AR
> or after if the necessary data is available to derive which were
> changed since the last process time.  This is usually accomplished by
> including a last modified time stamp in the source data.
>
> Axton Grams
>
> On Mon, Jun 29, 2009 at 8:42 AM, Kelly Deaver wrote:
>> **
>> AIE/EIE is included with CMDB.. to integrate with CMDB tables. Not sure what
>> data you are updating.
>>
>> Kelly Deaver
>> kdea...@kellydeaver.com
>> (Yes, I work for BMC. This post reflects the opinions of the poster and not
>> the official opinion of BMC)
>>
>>
>>
>>  Original Message 
>> Subject: Re: Importing data using Escalations
>> From: "O'Brien, Keith KOB. (Citco)" 
>> Date: Mon, June 29, 2009 7:52 am
>> To: arslist@ARSLIST.ORG
>>
>> **
>> I presume AIE/EIE will cost, is there any other free options?
>>
>> Regards,
>> Keith.
>> 
>> From:Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
>> Sent: 29 June 2009 12:54
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Importing data using Escalations
>>
>> AIE is mult-threaded now too.
>>
>> Kelly Deaver
>> kdea...@kellydeaver.com
>> (Yes, I work for BMC. This post reflects the opinions of the poster and not
>> the official opinion of BMC)
>>
>>
>>
>>  Original Message 
>> Subject: Re: Importing data using Escalations
>> From: Axton 
>> Date: Sun, June 28, 2009 8:29 pm
>> To: arslist@ARSLIST.ORG
>>
>> Here are a couple of alternatives:
>> - Use AIE/EIE to schedule the load (do the same thing your escalation does)
>> - Write a program to process the load (do the same thing as the
>> escalation, but multi-threaded)
>>
>> Axton Grams
>>
>> On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.
>> (Citco) wrote:
>>> **
>>>
>>> We source data via a view form in our Datawarehouse (oracle 9)
>>>
>>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK
>>> is
>>> used.
>>>
>>> We have an escalation that polls that data nightly, but the record set has
>>> increased to over 350,000 records
>>>
>>> Which we need to keep in sync.
>>>
>>> The problem is that escalation takes too long to run, hours.
>>>
>>>
>>>
>>> Is there a better approach to keep this data in sync?
>>>
>>>
>>>
>>> Regards,
>>> Keith.
>>>
>>>
>>>
>>> Disclaimer link. To see it, click the link below, or copy and paste it
>>> into
>>> your browser's address line. http://www.citco.com/emaildisclaimer.htm
>>>
>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>>> Are"_
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
>> Disclaimer link. To see it, click the link below, or copy and paste it into
>> your browser's address line. http://www.citco.com/emaildisclaimer.htm
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
>> Answers Are"_
>>
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>> Are"_
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Re: Display URL as hyperlink in Mid-Tier just as in Windows client

[Charles Baldi]

Yes, that's correct.  The web view shows the URL as text and not a link.

Chuck

On Mon, Jun 29, 2009 at 10:33 AM, Howard Richter  wrote:

> ** Chuck,
>
> Are you saying that the url in the view via the web is just displayed as
> text and not a link?
>
> Strange.
>
> On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi  wrote:
>
>> **
>>  Hello all,
>> We have put URL text into the Notes field of the Task template to
>> reference various checklist documents that a task assignee should work
>> with.  The customer has noticed that when viewing the resultant task in the
>> Windows client, the URL text is displayed as a hyperlink and when clicked
>> will launch a browser to the target file (they like this behavior).
>> However, when the same task is viewed from the Mid-Tier, the text is *not*
>> rendered as a hyperlink but as plain text.  Does anyone know if there is a
>> way to have the Mid-Tier "interpret" these URL text strings as hyperlinks?
>> I suppose I could put anchor tags around the text and build my own link
>> (have not tried it yet) but I want it to work the same in the Windows and
>> Mid-Tier clients.
>>
>> Any ideas?  I'm hoping for an uncomplicated solution as this is not a
>> critical feature, just a nice-to-have.
>>
>> ARS 7.1, p5
>> ITSM 7.0.3 p8
>>
>> Thanks in advance.
>>
>> Chuck Baldi
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Display URL as hyperlink in Mid-Tier just as in Windows client

[Howard Richter]

Chuck,

Are you saying that the url in the view via the web is just displayed as
text and not a link?

Strange.

On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi  wrote:

> ** Hello all,
> We have put URL text into the Notes field of the Task template to reference
> various checklist documents that a task assignee should work with.  The
> customer has noticed that when viewing the resultant task in the Windows
> client, the URL text is displayed as a hyperlink and when clicked will
> launch a browser to the target file (they like this behavior).  However,
> when the same task is viewed from the Mid-Tier, the text is *not* rendered
> as a hyperlink but as plain text.  Does anyone know if there is a way to
> have the Mid-Tier "interpret" these URL text strings as hyperlinks?  I
> suppose I could put anchor tags around the text and build my own link (have
> not tried it yet) but I want it to work the same in the Windows and Mid-Tier
> clients.
>
> Any ideas?  I'm hoping for an uncomplicated solution as this is not a
> critical feature, just a nice-to-have.
>
> ARS 7.1, p5
> ITSM 7.0.3 p8
>
> Thanks in advance.
>
> Chuck Baldi
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Display URL as hyperlink in Mid-Tier just as in Windows client

[Charles Baldi]

Hello all,
We have put URL text into the Notes field of the Task template to reference
various checklist documents that a task assignee should work with.  The
customer has noticed that when viewing the resultant task in the Windows
client, the URL text is displayed as a hyperlink and when clicked will
launch a browser to the target file (they like this behavior).  However,
when the same task is viewed from the Mid-Tier, the text is *not* rendered
as a hyperlink but as plain text.  Does anyone know if there is a way to
have the Mid-Tier "interpret" these URL text strings as hyperlinks?  I
suppose I could put anchor tags around the text and build my own link (have
not tried it yet) but I want it to work the same in the Windows and Mid-Tier
clients.

Any ideas?  I'm hoping for an uncomplicated solution as this is not a
critical feature, just a nice-to-have.

ARS 7.1, p5
ITSM 7.0.3 p8

Thanks in advance.

Chuck Baldi

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Re: Importing data using Escalations

[Grooms, Frederick W]

There are several ways to do something like this, it all depends on your
requirements.  If this is a complete data load each night, you could
also do the following:

 

Pull your data into a new table in your local database with some sort of
date as part of the name (i.e.  MYDATA_0629 )

Have a Database view that points to the current day's data. (i.e. view
MYDATA is a select * from MYDATA_0629 )

In the job that pulls the data over, once the view is updated to point
to the current table, drop the old table.

Have your Remedy view forms pointed to the view instead of the actual
table.

 

We use this exact formula for some of our data as our business
requirement is that the Remedy system cannot be dependent on any other
database being available 

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco)
Sent: Sunday, June 28, 2009 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Importing data using Escalations

 

We source data via a view form in our Datawarehouse (oracle 9)

We are running AR v7.1 on a separate server with Oracle 10. - so a
DBLINK is used.

We have an escalation that polls that data nightly, but the record set
has increased to over 350,000 records

Which we need to keep in sync.

The problem is that escalation takes too long to run, hours.

 

Is there a better approach to keep this data in sync?

 

Regards,
Keith.

 

 

 


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Re: Importing data using Escalations

[Axton]

It sounds like you are receiving the entire data set.  If this is the
case, to Carey's point, try to figure out what changed and only
process the delta.  You can do this before the data is exposed to AR
or after if the necessary data is available to derive which were
changed since the last process time.  This is usually accomplished by
including a last modified time stamp in the source data.

Axton Grams

On Mon, Jun 29, 2009 at 8:42 AM, Kelly Deaver wrote:
> **
> AIE/EIE is included with CMDB.. to integrate with CMDB tables. Not sure what
> data you are updating.
>
> Kelly Deaver
> kdea...@kellydeaver.com
> (Yes, I work for BMC. This post reflects the opinions of the poster and not
> the official opinion of BMC)
>
>
>
>  Original Message 
> Subject: Re: Importing data using Escalations
> From: "O'Brien, Keith KOB. (Citco)" 
> Date: Mon, June 29, 2009 7:52 am
> To: arslist@ARSLIST.ORG
>
> **
> I presume AIE/EIE will cost, is there any other free options?
>
> Regards,
> Keith.
> 
> From:Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
> Sent: 29 June 2009 12:54
> To: arslist@ARSLIST.ORG
> Subject: Re: Importing data using Escalations
>
> AIE is mult-threaded now too.
>
> Kelly Deaver
> kdea...@kellydeaver.com
> (Yes, I work for BMC. This post reflects the opinions of the poster and not
> the official opinion of BMC)
>
>
>
>  Original Message 
> Subject: Re: Importing data using Escalations
> From: Axton 
> Date: Sun, June 28, 2009 8:29 pm
> To: arslist@ARSLIST.ORG
>
> Here are a couple of alternatives:
> - Use AIE/EIE to schedule the load (do the same thing your escalation does)
> - Write a program to process the load (do the same thing as the
> escalation, but multi-threaded)
>
> Axton Grams
>
> On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.
> (Citco) wrote:
>> **
>>
>> We source data via a view form in our Datawarehouse (oracle 9)
>>
>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK
>> is
>> used.
>>
>> We have an escalation that polls that data nightly, but the record set has
>> increased to over 350,000 records
>>
>> Which we need to keep in sync.
>>
>> The problem is that escalation takes too long to run, hours.
>>
>>
>>
>> Is there a better approach to keep this data in sync?
>>
>>
>>
>> Regards,
>> Keith.
>>
>>
>>
>> Disclaimer link. To see it, click the link below, or copy and paste it
>> into
>> your browser's address line. http://www.citco.com/emaildisclaimer.htm
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>
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> your browser's address line. http://www.citco.com/emaildisclaimer.htm
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> Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_
>
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Re: Importing data using Escalations

[Kelly Deaver]

**
AIE/EIE is included with CMDB.. to integrate with CMDB tables. Not sure what data you are updating.
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Re: Importing data using EscalationsFrom: "O'Brien, Keith KOB. (Citco)" Date: Mon, June 29, 2009 7:52 amTo: arslist@ARSLIST.ORG** 







I presume AIE/EIE will cost, is there any other free options?
 

Regards,Keith.




From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: 29 June 2009 12:54To: arslist@ARSLIST.ORGSubject: Re: Importing data using Escalations
 

AIE is mult-threaded now too.

 

Kelly Deaver

kdea...@kellydeaver.com

(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)

 

 


 Original Message Subject: Re: Importing data using EscalationsFrom: Axton Date: Sun, June 28, 2009 8:29 pmTo: arslist@ARSLIST.ORGHere are a couple of alternatives:- Use AIE/EIE to schedule the load (do the same thing your escalation does)- Write a program to process the load (do the same thing as theescalation, but multi-threaded)Axton GramsOn Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.(Citco) wrote:> **>> We source data via a view form in our Datawarehouse (oracle 9)>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK is> used.>> We have an escalation that polls that data nightly, but the record set has> increased to over 350,000 records>> Which we need to keep in sync.>> The problem is that escalation takes too long to run, hours. Is there a better approach to keep this data in sync? Regards,> Keith. Disclaimer link. To see it, click the link below, or copy and paste it into> your browser's address line. http://www.citco.com/emaildisclaimer.htm>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers> Are"UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
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Re: Importing data using Escalations

[O'Brien, Keith KOB. (Citco)]

I totally agree.

I have a call in with our DBA team to review and suggest the best approach.
I think using a local copy of the data would be a good place to start.

Thanks for your feedback.

Regards,
Keith.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: 29 June 2009 14:06
To: arslist@ARSLIST.ORG
Subject: Re: Importing data using Escalations

Keith,

The options are many, and the details matter.

For example... just one few quick ideas...

ARS v7.1 offers multiple escalations pools. (AKA: threads) So you
could split the work of your single escalation into say... 26 parts.
(One for each letter of the alphabet that a given "key" field starts
with. Say a data value like "Last Name" for example.) Run each
escalation in a different pool and that would allow you to take the
"hours" of run time and do the same amount of work in less elapsed
time. (Assuming your system performance can keep up.)

Another approach would be to first figure out what data changed. Then
only process the changed data. The details of how to do that vary
based on your source information and how you want to approach the
work.
 One way to do this might be to copy all of the data into a local
table. Then do an outer join between that table and the DBLINK. The
join could show you rows in the DBLINK that are different than in the
local table. When the processing is done then drop you local table and
take all of the data from the DBLINK into your local table to get
ready for tomorrow.
 However if the data in DBLINK will be changing in real time then
the process gets more complicated, but the same kind of things could
be done.

 You may even want/need to do some SQL level processing of the
data too. It may be much faster and offer a few features that you can
not get at via ARS development. (Especially in the Oracle,
feature/option rich universe.)


I have often found that talking with your DBA will yield some
ideas/solutions that you may not have thought about. Not to mention
getting them in on the ground floor of these ideas will likely help
you avoid performance issues at the DB level.

Hope that helps.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Mon, Jun 29, 2009 at 8:52 AM, O'Brien, Keith KOB.
(Citco) wrote:
> **
>
> I presume AIE/EIE will cost, is there any other free options?
>
>
>
> Regards,
> Keith.
>
> 



> On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.
> (Citco) wrote:
>> **
>>
>> We source data via a view form in our Datawarehouse (oracle 9)
>>
>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK
>> is
>> used.
>>
>> We have an escalation that polls that data nightly, but the record set has
>> increased to over 350,000 records
>>
>> Which we need to keep in sync.
>>
>> The problem is that escalation takes too long to run, hours.
>>
>> Is there a better approach to keep this data in sync?
>>
>>
>>
>> Regards,
>> Keith.

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Re: Importing data using Escalations

[Carey Matthew Black]

Keith,

The options are many, and the details matter.

For example... just one few quick ideas...

ARS v7.1 offers multiple escalations pools. (AKA: threads) So you
could split the work of your single escalation into say... 26 parts.
(One for each letter of the alphabet that a given "key" field starts
with. Say a data value like "Last Name" for example.) Run each
escalation in a different pool and that would allow you to take the
"hours" of run time and do the same amount of work in less elapsed
time. (Assuming your system performance can keep up.)

Another approach would be to first figure out what data changed. Then
only process the changed data. The details of how to do that vary
based on your source information and how you want to approach the
work.
 One way to do this might be to copy all of the data into a local
table. Then do an outer join between that table and the DBLINK. The
join could show you rows in the DBLINK that are different than in the
local table. When the processing is done then drop you local table and
take all of the data from the DBLINK into your local table to get
ready for tomorrow.
 However if the data in DBLINK will be changing in real time then
the process gets more complicated, but the same kind of things could
be done.

 You may even want/need to do some SQL level processing of the
data too. It may be much faster and offer a few features that you can
not get at via ARS development. (Especially in the Oracle,
feature/option rich universe.)


I have often found that talking with your DBA will yield some
ideas/solutions that you may not have thought about. Not to mention
getting them in on the ground floor of these ideas will likely help
you avoid performance issues at the DB level.

Hope that helps.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Mon, Jun 29, 2009 at 8:52 AM, O'Brien, Keith KOB.
(Citco) wrote:
> **
>
> I presume AIE/EIE will cost, is there any other free options?
>
>
>
> Regards,
> Keith.
>
> 



> On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.
> (Citco) wrote:
>> **
>>
>> We source data via a view form in our Datawarehouse (oracle 9)
>>
>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK
>> is
>> used.
>>
>> We have an escalation that polls that data nightly, but the record set has
>> increased to over 350,000 records
>>
>> Which we need to keep in sync.
>>
>> The problem is that escalation takes too long to run, hours.
>>
>> Is there a better approach to keep this data in sync?
>>
>>
>>
>> Regards,
>> Keith.

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Re: Importing data using Escalations

[O'Brien, Keith KOB. (Citco)]

I presume AIE/EIE will cost, is there any other free options?

Regards,
Keith.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: 29 June 2009 12:54
To: arslist@ARSLIST.ORG
Subject: Re: Importing data using Escalations

AIE is mult-threaded now too.

Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the 
official opinion of BMC)


 Original Message 
Subject: Re: Importing data using Escalations
From: Axton 
Date: Sun, June 28, 2009 8:29 pm
To: arslist@ARSLIST.ORG

Here are a couple of alternatives:
- Use AIE/EIE to schedule the load (do the same thing your escalation does)
- Write a program to process the load (do the same thing as the
escalation, but multi-threaded)

Axton Grams

On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.
(Citco) wrote:
> **
>
> We source data via a view form in our Datawarehouse (oracle 9)
>
> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK is
> used.
>
> We have an escalation that polls that data nightly, but the record set has
> increased to over 350,000 records
>
> Which we need to keep in sync.
>
> The problem is that escalation takes too long to run, hours.
>
>
>
> Is there a better approach to keep this data in sync?
>
>
>
> Regards,
> Keith.
>
>
>
> Disclaimer link. To see it, click the link below, or copy and paste it into
> your browser's address line. http://www.citco.com/emaildisclaimer.htm
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Disclaimer link.  To see it, click the link below, or copy and paste it into 
your browser's address line.
http://www.citco.com/emaildisclaimer.htm


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Re: Thoughts on license vs users

[Misi Mladoniczky]

Hi Michael,

Yes, the test-version of RRR|License is free to use with your
user-log-file. It will tell you how many FIXED and FLOATING licenses you
need on your system.

I have also done persentations at various RUGs on this topic.

The presentation on "Optimizing Licenses" can be found here:
http://rrr.se/doc/

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Michael,
>
> This question comes up about every 6 months.   The best answer is not
> looking at ratios but looking at Users and how they work and when your
> peak loads.
>
> I worked up a presentation for a RUG years ago.  I wrote a couple of
> filters that capture data in a form that logs the number of times an hour
> that a person makes a modification or submits a record on our major forms.
>  I combine this with server statistics to match users that are often
> making changes during those peak hours.
>
> Misi should reply to this thread also.  He has routines that use data from
> User logs to identify number of folks that should have fixed licenses.
> There is a free version and one that you can purchase and run locally.
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)
>
> - Original Message -
> From: Action Request System discussion list(ARSList) 
> To: arslist@ARSLIST.ORG 
> Sent: Fri Jun 26 17:17:44 2009
> Subject: Thoughts on license vs users
>
> Hello all,
>
>  This is not a technical question, but more of getting a feel for
> what is going on out there in the Remedy world.  I am hoping some of
> you would be willing to share with what you are doing with your Remedy
> installations.
>
> this is for Remedy in general and for the Service Desk.  This is for
> version 7.5.
>
> 1.  What are you using as a general number of users per floating
> license?  3 to1, 5 to 1, or some other number
>
> 2.  What is the total number of your users.
>
> 3.  approximately(if you know) how many concurrent users do you
> usually have on during normal operating hours.
>
> I am not looking for hard and fast rules, but more along the lines of
> what you are using, and what works for your situation.
>
> I appreciate any feedback and insight anyone can provide.
>
> thanks everyone!
>
> --
> Michael Hirst
> University of Arizona,
> UITS, Workshops & Web Development Services
> 520-621-0867
>
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: Importing data using Escalations

[Kelly Deaver]

**
AIE is mult-threaded now too.
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Re: Importing data using EscalationsFrom: Axton Date: Sun, June 28, 2009 8:29 pmTo: arslist@ARSLIST.ORGHere are a couple of alternatives:- Use AIE/EIE to schedule the load (do the same thing your escalation does)- Write a program to process the load (do the same thing as theescalation, but multi-threaded)Axton GramsOn Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB.(Citco) wrote:> **>> We source data via a view form in our Datawarehouse (oracle 9)>> We are running AR v7.1 on a separate server with Oracle 10. - so a DBLINK is> used.>> We have an escalation that polls that data nightly, but the record set has> increased to over 350,000 records>> Which we need to keep in sync.>> The problem is that escalation takes too long to run, hours. Is there a better approach to keep this data in sync? Regards,> Keith. Disclaimer link. To see it, click the link below, or copy and paste it into> your browser's address line. http://www.citco.com/emaildisclaimer.htm>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers> Are"UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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