CMDB live data refresh
Dear all, CMDB 2.1 patch03 Surely there is a simpler way of doing this. A client uses the AIE to read CI data from some remote database. He created a dataset IMPORT.SAP which holds the data read from this data. He then run a reconciliation job (identification and merger activity) to create the production dataset BMC.ASSET. The AIE runs once a day to refresh the IMPORT.SAP with new CI records and updated ones. However the BMC.ASSET dataset does not get updated with new changes to the IMPORT.SAP. Is there anyway you can update the BMC.ASSET without having to create a Compare Job and fire workflow to do the update. I can't see how you could do this in a merge activity unless I haven't read the manual properly. Many thanks in advance. frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB live data refresh
The merge job should be updating your production dataset. If you look at the merge job you will see the date that it last ran (Last Activity Time). All data in the import dataset that has a modified time greater than this time will be merged. I assume that the recon job is triggering after the AIE import job? If not then set the schedules so that this happens. Check also: - that the last modified date on newly updated CIs is being set (is it possible that this field is being mapped in AIE and not being changed?) - that there is no qualification on the merge job that might be excluding the CIs that should be being updated. - that the merge precedence set in the merge job is allowing the production dataset to be updated Cheers Peter Dear all, CMDB 2.1 patch03 Surely there is a simpler way of doing this. A client uses the AIE to read CI data from some remote database. He created a dataset IMPORT.SAP which holds the data read from this data. He then run a reconciliation job (identification and merger activity) to create the production dataset BMC.ASSET. The AIE runs once a day to refresh the IMPORT.SAP with new CI records and updated ones. However the BMC.ASSET dataset does not get updated with new changes to the IMPORT.SAP. Is there anyway you can update the BMC.ASSET without having to create a Compare Job and fire workflow to do the update. I can't see how you could do this in a merge activity unless I haven't read the manual properly. Many thanks in advance. frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB live data refresh
Thanks Peter for your feedback ... Late Friday I was doing some tests and manually changing some field values manually in the imported dataset, and re-running the reconciliation jobs, but I saw no changes in the live data even when the last modified date/time was being updated ... Today I re-ran the AIE exhanges and followed it by the reconciliation jobs and everything seems to work fine. Thanks again and have a nice day :) frex --- En date de : Lun 25.1.10, Peter Romain p.romain.arsl...@parsolutions.co.uk a écrit : De: Peter Romain p.romain.arsl...@parsolutions.co.uk Objet: Re: CMDB live data refresh À: arslist@ARSLIST.ORG Date: Lundi 25 Janvier 2010, 13h41 The merge job should be updating your production dataset. If you look at the merge job you will see the date that it last ran (Last Activity Time). All data in the import dataset that has a modified time greater than this time will be merged. I assume that the recon job is triggering after the AIE import job? If not then set the schedules so that this happens. Check also: - that the last modified date on newly updated CIs is being set (is it possible that this field is being mapped in AIE and not being changed?) - that there is no qualification on the merge job that might be excluding the CIs that should be being updated. - that the merge precedence set in the merge job is allowing the production dataset to be updated Cheers Peter Dear all, CMDB 2.1 patch03 Surely there is a simpler way of doing this. A client uses the AIE to read CI data from some remote database. He created a dataset IMPORT.SAP which holds the data read from this data. He then run a reconciliation job (identification and merger activity) to create the production dataset BMC.ASSET. The AIE runs once a day to refresh the IMPORT.SAP with new CI records and updated ones. However the BMC.ASSET dataset does not get updated with new changes to the IMPORT.SAP. Is there anyway you can update the BMC.ASSET without having to create a Compare Job and fire workflow to do the update. I can't see how you could do this in a merge activity unless I haven't read the manual properly. Many thanks in advance. frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB live data refresh - RESOLVED
--- En date de : Lun 25.1.10, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Re: CMDB live data refresh À: arslist@ARSLIST.ORG Date: Lundi 25 Janvier 2010, 15h05 Thanks Peter for your feedback ... Late Friday I was doing some tests and manually changing some field values manually in the imported dataset, and re-running the reconciliation jobs, but I saw no changes in the live data even when the last modified date/time was being updated ... Today I re-ran the AIE exhanges and followed it by the reconciliation jobs and everything seems to work fine. Thanks again and have a nice day :) frex --- En date de : Lun 25.1.10, Peter Romain p.romain.arsl...@parsolutions.co.uk a écrit : De: Peter Romain p.romain.arsl...@parsolutions.co.uk Objet: Re: CMDB live data refresh À: arslist@ARSLIST.ORG Date: Lundi 25 Janvier 2010, 13h41 The merge job should be updating your production dataset. If you look at the merge job you will see the date that it last ran (Last Activity Time). All data in the import dataset that has a modified time greater than this time will be merged. I assume that the recon job is triggering after the AIE import job? If not then set the schedules so that this happens. Check also: - that the last modified date on newly updated CIs is being set (is it possible that this field is being mapped in AIE and not being changed?) - that there is no qualification on the merge job that might be excluding the CIs that should be being updated. - that the merge precedence set in the merge job is allowing the production dataset to be updated Cheers Peter Dear all, CMDB 2.1 patch03 Surely there is a simpler way of doing this. A client uses the AIE to read CI data from some remote database. He created a dataset IMPORT.SAP which holds the data read from this data. He then run a reconciliation job (identification and merger activity) to create the production dataset BMC.ASSET. The AIE runs once a day to refresh the IMPORT.SAP with new CI records and updated ones. However the BMC.ASSET dataset does not get updated with new changes to the IMPORT.SAP. Is there anyway you can update the BMC.ASSET without having to create a Compare Job and fire workflow to do the update. I can't see how you could do this in a merge activity unless I haven't read the manual properly. Many thanks in advance. frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help with ODBC driver with ARS client 7.1 and Win 7
If you are using the 64 bit version - you can try this to configure the ODBC driver. It worked for our 64 bit Vista and 7 installs. Go to C:\Windows\SysWOW64 and right click on odbcad32.exe and run as administrator. This lets you enter the server. Kim Olds AACPS Phone 410-222-5254 Fax 410-222-5611 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Levenseller Sent: Wednesday, January 20, 2010 4:53 PM To: arslist@ARSLIST.ORG Subject: Help with ODBC driver with ARS client 7.1 and Win 7 ** Hello, Is anyone out there running the ARS User Client 7.1.00 with Windows 7? I was able to get it installed ok but I can't seem the get the ODBC driver to work. I want to install Crystal Reports 10 so I can run reports again. I worked back when I had Vista. Any thoughts or suggestions? Thanks David Levenseller University of North Dakota Help Center Leader davidlevensel...@mail.und.nodak.edu Voice (701)777-2380 FAX (701)777-3978 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR [8922]
ARS 6.3 Patch 22 Support Build, MidTier 6.3 Patch 22, Sun Solaris 10, Oracle 9i RAC Database(2 nodes), 5 Active Directory Servers. We have been having slow response and hanging for about a week. Nothing is showing in the API, Plug-In, API or Escalation logs ARERR [8922]: The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Queue: AREA Client-RPC: 390695 /* Sat Jan 23 2010 12:37:11.8093 */ ARSYS.AREA.LDAP FINER connect timeout used: 55000 This error does not show every time but it does from time to time. Thanks, Elmo Gentry Remedy-IT United States Postal Service Don't be too anxious about the credit due you. Do your best, and be patient. Forget about yourself, and let others remember. Success is much sweeter that way. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Check to make sure Char field doesn't contain a Percent sign (%)
I know you can do a Run If with LIKE %[a-z]% to check for the existence of alpha characters from a to z in a field. However, how can you check to see if a char field contains a % sign? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Check to make sure Char field doesn't contain a Percent sign (%)
Sigh...nevermind. Answered my own question: use %[%]% ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB services in Unix environment
Dear Listers, I am in the process of implementing a new data model in CMDB 2.0. As per requirements I am trying to add new attributes in the BMC_ComputerSystems form from the Class manager. It is showing Change Pending Status and it was not becoming active. Even in the attribute definition form I found that the new attributes are showing Change Pending Status. We are using a Unix box as OS and I started the *arcmdbd and arrecond process*. But after some time I find that the arcmdbd process in stopping whereas arrecond is running fine. Even in the Objstr:Pending form I did not find any error and even in the Class manager no logs are getting captured. Please let me know where/which logs should be looked after? Also for CMDB service which are log files that should be checked and if there are any default path for the same that is captured in the Unix env. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy on Windows 2008 64 bits
Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Remedy on Windows 2008 64 bits
I heard that.. 2008 server is here better make all bmc products 64 bit and compatible. tidway, patrol, configuarion discovery, usertool ? Not! customers are even looking elseware to get the hardware/software fix. they do not want 32bit wow on 64bit os. I have been hearing that for months.. On Mon, Jan 25, 2010 at 2:33 PM, Wangsameteegoon, Thitiwat CTR JCS DOM thitiwat.wangsameteeg...@js.pentagon.mil wrote: Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Installation Problems (of course!)
BMC looked at our logs and among many errors, said that one of the errors is
because either the Group, User, ReportType, ReportCreator, has bad entries or
duplicate entries on them.
There were no duplicates per se, but there were records with duplicate Unique
Id's in the Unique Identifier (on the Group Form). Not sure why the system
would allow this, but we think it's from doing Copy to New actions on some of
the Groups. Not 100% sure yet is this is one of the culprits but we are
looking into this
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, January 22, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
I couldn't find any RIK files under the TEMP directory (should be under the
Utilities folder correct?)
But I did find these logs
All the RIK files we can find are:
ARServer-RIK_PostUpgrade.log
ARServer-RIK_PostUgradeInstall.log
ARServer-RIK_PostUpgrade_error.log
ARServer-RIK_PostUpgrade_apps.log
In the ARServer-RIK_PostUpgrade Log:
Cannot get target schema details from the server specified.
Status List : 1 items
ERROR: #303 ReportType - Form does not exist on server
Attempting import from schema ReportType in file to ReportType on server
The command line option for schema is not valid. Cannot import
Loading Mappings failed: The import was not attempted
If only I can find the command line that is not working...
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, January 22, 2010 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
It was in a RIK file. I think that this one in particular was created using an
install utility that BMC provided but you can check in your temp directory to
see if you can find one there.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, January 22, 2010 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
Thank Tommy! What file is this in?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Saturday, January 23, 2010 1:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
I will apologize for the length of this response but maybe this information
will help BMC to check for the issue that we had first so it will not take as
long to get you up and running. Here is what BMC found during our two months of
troubleshooting:
By the way, Here is the info that tells me difference between this build vs
previous build as even though your installer shows worked sometimes but it
actually were not really was working as expected:
Here is the working version:
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : begin schema
name : Group
***type of object 1
***Processing schema :
begin schema
name : Group
core-version : 2
upgrade-version: 0
num-fields : 38
timestamp : 1137189702
owner : ARSERVER
last-changed : ARSERVER
default-vui: Default Admin View1
num-vuis : 1
export-version : 9
schema-type: 1
next-field-id : 536870919
index : 1\179\0
get-list-flds :
7\105\30\0\\106\10\0\\107\10\0\\120\10\0\\115\12\0\\116\17\0\\7\8\0\
help-text : The Group form is a very special form which is used
primarily to define user access to the various features of the Action Request
System, including fo
help-text : rms, guides, applications, fields within a form, and active
links. Five special groups are provided by the AR System - Public,
Administrator, Customiz
help-text : e, Submitter and Assignee. The administrator of the AR
System may set up additional groups to reflect various functional groups, such
as a HD Staff o
help-text : r Tech Support group.For more information on how this
form works to provide access control for your AR System, please refer to the
Action Request Sy
help-text : stem Workflow Administrator's Guide.
object-prop:
6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\5\Group\60022\4\38\1\33\AR:HN
~ c} \
archive: 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
Here is the log that shows it is skipping processing schema because missing b
- before processing : egin schema
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : egin schema
name : Group
***type of object 0
***before processing : ui {
id : 20002
***type of
Re: Remedy on Windows 2008 64 bits
Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. Not sure what you mean by a vague note, but the compatibility matrix for AR System 7.5.00 lists the minimum versions supported - which is Windows 2003. Versions higher than the minimum version are supported. Thus, Windows 2008 Server Enterprise (x64) is fully supported. The first technician who you talked to that answered with certainty was correct. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Thanks guy. David - If you confirm it that's good enough for me. On Mon, Jan 25, 2010 at 3:06 PM, Easter, David david_eas...@bmc.com wrote: Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. Not sure what you mean by a vague note, but the compatibility matrix for AR System 7.5.00 lists the minimum versions supported - which is Windows 2003. Versions higher than the minimum version are supported. Thus, Windows 2008 Server Enterprise (x64) is fully supported. The first technician who you talked to that answered with certainty was correct. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
I was not talking server.. Dave.. I am bringing other BMC applications into this as well. Sorry if that was not clear. On Mon, Jan 25, 2010 at 3:06 PM, Easter, David david_eas...@bmc.com wrote: Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. Not sure what you mean by a vague note, but the compatibility matrix for AR System 7.5.00 lists the minimum versions supported - which is Windows 2003. Versions higher than the minimum version are supported. Thus, Windows 2008 Server Enterprise (x64) is fully supported. The first technician who you talked to that answered with certainty was correct. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Check to make sure Char field doesn't contain a Percent sign (%)
To use the percent symbol as an explicit text character within a LIKE operation you must enclose the symbol in brackets (page 672, ARS 6.3 Applications Basic) So I would say %[%]% Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Monday, January 25, 2010 12:53 PM To: arslist@ARSLIST.ORG Subject: Check to make sure Char field doesn't contain a Percent sign (%) I know you can do a Run If with LIKE %[a-z]% to check for the existence of alpha characters from a to z in a field. However, how can you check to see if a char field contains a % sign? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Chris, Foundation data? -- are you talking ARS, or discovery. Excellent documentation.. Thanks.. How does the UT work on the server and AT as well. no issues? On Mon, Jan 25, 2010 at 3:42 PM, strauss stra...@unt.edu wrote: For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Something to consider for DoD Remedy admins: Sometimes the option of choosing which version of a piece of software is taken out of our hands by our required IA posture. One such case bit us pretty hard shortly after our system went officially live. At the time we were running 2003 x64 for both our ARS server (7.1) and Midtier. An Apache vulnerability came out which required that we update Tomcat to the latest version of 5.x or 6.x available at the time (I forget the exact version numbers, we were running Tomcat 5.x). In the course of updating I discovered that one of the Apache versions would no way no how install on x64 and the other was not supported by the Midtier. After much stomping and fussing and gnashing of teeth and some muffled swearing the Midtier was rebuilt on x86 and all was well. I think at some point in the process RKM was broken as well and had to be rebuilt. All of this was due to a requirement to maintain a certain patch level in one of the supporting applications. Moral of the story? For DoD admins, always be aware that IA policy can force you into an unsupported configuration in a heartbeat. Always be flexible with your core system structure as you may have to adjust it whether you like it or not. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, January 25, 2010 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Windows 2008 64 bits For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE
Random Email Recipient
Hello listers! Received a heads-up of a possible requirement from management. They are emphasizing a quality review of help desk tickets and one idea would have workflow that would identify a random subset of help desk tickets, then send an email with a link for each ticket to a manager so that the ticket could be reviewed. At first I thought that this would be easy as I would use an idea published on this board previously to generate that ticket subset, and then have the email sent to the manager of the assignee, which is recorded in the Assignee Manager Login field of the Help Desk form. However, I was told that the email needs to go out to a random manager who is not the manager of the ticket assignee - in other words, an ID that does not match that recorded in the Assignee Manager Login field. Does someone have an idea or suggestion as to how I might randomly select another manager as an email recipient? Appreciate the help. BTW.we're using ARS 7.0.01 and ITSM 6, and MSSQL 2005. Thank you! Joseph Kasell Global IT Services Information Services Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.5 Patch 2 install
Hi List Wondered if anyone has come across this one. We are doing an install of Mid Tier 7.5 Patch two at one point the we get the message saying something like The selected features require 725 MB of space you have 0 MB available.The drive is mentioned, which we have checked and has plenty of space. So we don't really know where to start. Sorry if this sounds a little vague but I have finished for the day. Windows environment SQL server 2005. Thanks in advance. Kind Regards Alan D West _ Tell us your greatest, weirdest and funniest Hotmail stories http://clk.atdmt.com/UKM/go/195013117/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Email Engine Question
Hello Fellow Listers, Does anyone have any ideas or solution to bounced emails that come into the parser? Thank You, Chad Wilhelm Purdue University Remedy Administrator YONG 652 494-2326 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Sort Order for Web Service
Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Email Engine Question
Setup an inbox rule in your mail client or mail server to delete messages that contain those phrases you want to ignore. That way they won't be there when the email engine polls. Chad Hall | Software Developer Acxiom Information Systems 501-342-2650 office | 501-472-1379 cell | 501-342-3911 fax 301 East Dave Ward Drive | Conway, AR, 72032 | USA | www.acxiom.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E Sent: Monday, January 25, 2010 4:32 PM To: arslist@ARSLIST.ORG Subject: Email Engine Question ** Hello Fellow Listers, Does anyone have any ideas or solution to bounced emails that come into the parser? Thank You, Chad Wilhelm Purdue University Remedy Administrator YONG 652 494-2326 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: Sort Order for Web Service
I believe the sort order is based on the default order for the form(s) the service is built against. FYI: I have never seen a web service that allows you to send a parameter to control the output sort order. Have them give you an example of one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Sort Order for Web Service ** Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sort Order for Web Service
Thanks Fred! It is true that the form soft order controls the web service sort order. Problem is they they want to choose the sort order and order by column at run time. Good idea, I'll throw it back to them and as for an example. I really only know web services from a Remedy point of view so they could tell me that the WS is supposed to make their morning coffee and I would take their word for it. Jason On Mon, Jan 25, 2010 at 3:36 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I believe the sort order is based on the default order for the form(s) the service is built against. FYI: I have never seen a web service that allows you to send a parameter to control the output sort order. Have them give you an example of one. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Sort Order for Web Service ** Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AR 7.5 Installation Failed
Hello everybody I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java. When I started installing AR 7.5, it did not install because it says that I have 0MB space available on the current drive. I quit the installation and looked at the space. I do have 30GB avaiable. Please if anybody ran into this issure before or anybody has any idea, email back. Will really appreciate your help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sort Order for Web Service
Controlling sort order is not a fundamental aspect of web services; if the ability exists in other web services, it's simply because someone explicitly implemented it. With a more general programming language, or something more directly tied to, say, a database query, this would be relatively easy to do. I can understand why they may want to sort data in various ways, but if they're consuming the web service with a more general purpose program language (e.g., Java or .NET), it should also be relatively easy to simply throw the results of the web service into data structures that allows them to slice and dice it the way they want. For example a DataTable in .NET or whatever the Java equivalent is. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 4:57 PM To: arslist@ARSLIST.ORG Subject: Re: Sort Order for Web Service ** Thanks Fred! It is true that the form soft order controls the web service sort order. Problem is they they want to choose the sort order and order by column at run time. Good idea, I'll throw it back to them and as for an example. I really only know web services from a Remedy point of view so they could tell me that the WS is supposed to make their morning coffee and I would take their word for it. Jason On Mon, Jan 25, 2010 at 3:36 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: I believe the sort order is based on the default order for the form(s) the service is built against. FYI: I have never seen a web service that allows you to send a parameter to control the output sort order. Have them give you an example of one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Sort Order for Web Service ** Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sort Order for Web Service
Thanks! They are using Cold Fusion. We already had a few hurdles with how Remedy wants to serve up the WS/SOAP and what and how CF wants to call/consume it. They are still trying to figure out how to include authentication info in the call were as it is really easy when I test with soapUI. I have sent them the sample soapUI XML but I am not sure how that translates into CF's capabilities. Jason On Mon, Jan 25, 2010 at 4:23 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Controlling sort order is not a fundamental aspect of web services; if the ability exists in other web services, it’s simply because someone explicitly implemented it. With a more general programming language, or something more directly tied to, say, a database query, this would be relatively easy to do. I can understand why they may want to sort data in various ways, but if they’re consuming the web service with a more general purpose program language (e.g., Java or .NET), it should also be relatively easy to simply throw the results of the web service into data structures that allows them to slice and dice it the way they want. For example a DataTable in .NET or whatever the Java equivalent is. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jason Miller *Sent:* Monday, January 25, 2010 4:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort Order for Web Service ** Thanks Fred! It is true that the form soft order controls the web service sort order. Problem is they they want to choose the sort order and order by column at run time. Good idea, I'll throw it back to them and as for an example. I really only know web services from a Remedy point of view so they could tell me that the WS is supposed to make their morning coffee and I would take their word for it. Jason On Mon, Jan 25, 2010 at 3:36 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I believe the sort order is based on the default order for the form(s) the service is built against. FYI: I have never seen a web service that allows you to send a parameter to control the output sort order. Have them give you an example of one. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Sort Order for Web Service ** Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Random Email Recipient
One possibility might be to look at all the Assignee Manager login IDs on the tickets you have randomly selected and then randomly select one of the other managers from that list. So, for example, you select X number of random tickets, and among those tickets, there are Y number of managers (where Y is probably less than X, but must be greater than 1 to be valid). The idea would be, for any given ticket, find any other manager in your set of Y managers that is not the manager of the assignee for that particular ticket. Does that make sense? The idea of using the set of assignee managers for the tickets you've picked is mainly to be an easy way to ensure that you're picking a valid manager. However, there may be other ways to do it, including maintaining a list of managers that can be chosen from, or finding a way to determine that list automatically via the People form, etc. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Monday, January 25, 2010 2:13 PM To: arslist@ARSLIST.ORG Subject: Random Email Recipient ** Hello listers! Received a heads-up of a possible requirement from management. They are emphasizing a quality review of help desk tickets and one idea would have workflow that would identify a random subset of help desk tickets, then send an email with a link for each ticket to a manager so that the ticket could be reviewed. At first I thought that this would be easy as I would use an idea published on this board previously to generate that ticket subset, and then have the email sent to the manager of the assignee, which is recorded in the Assignee Manager Login field of the Help Desk form. However, I was told that the email needs to go out to a random manager who is not the manager of the ticket assignee - in other words, an ID that does not match that recorded in the Assignee Manager Login field. Does someone have an idea or suggestion as to how I might randomly select another manager as an email recipient? Appreciate the help. BTW.we're using ARS 7.0.01 and ITSM 6, and MSSQL 2005. Thank you! Joseph Kasell Global IT Services Information Services Navy Federal Credit Union _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sort Order for Web Service
Unfortunately, I'm not familiar with the capabilities of ColdFusion, so I'm not sure I'll be of much more help. For the authentication information, though, I seem to recall that we had to do something odd in .NET to call Remedy web services. I don't recall the details, but I think we had to add the authentication information to the HTTP headers somehow or something along those lines. I don't know if that will help any, though... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: Sort Order for Web Service ** Thanks! They are using Cold Fusion. We already had a few hurdles with how Remedy wants to serve up the WS/SOAP and what and how CF wants to call/consume it. They are still trying to figure out how to include authentication info in the call were as it is really easy when I test with soapUI. I have sent them the sample soapUI XML but I am not sure how that translates into CF's capabilities. Jason On Mon, Jan 25, 2010 at 4:23 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Controlling sort order is not a fundamental aspect of web services; if the ability exists in other web services, it's simply because someone explicitly implemented it. With a more general programming language, or something more directly tied to, say, a database query, this would be relatively easy to do. I can understand why they may want to sort data in various ways, but if they're consuming the web service with a more general purpose program language (e.g., Java or .NET), it should also be relatively easy to simply throw the results of the web service into data structures that allows them to slice and dice it the way they want. For example a DataTable in .NET or whatever the Java equivalent is. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 4:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort Order for Web Service ** Thanks Fred! It is true that the form soft order controls the web service sort order. Problem is they they want to choose the sort order and order by column at run time. Good idea, I'll throw it back to them and as for an example. I really only know web services from a Remedy point of view so they could tell me that the WS is supposed to make their morning coffee and I would take their word for it. Jason On Mon, Jan 25, 2010 at 3:36 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: I believe the sort order is based on the default order for the form(s) the service is built against. FYI: I have never seen a web service that allows you to send a parameter to control the output sort order. Have them give you an example of one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Sort Order for Web Service ** Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: Sort Order for Web Service
That sounds about right. I think adding the auth info in to the headers is where they are encountering issues. They have a few new things they are going to try out for authentication once they test out a few other changes we recently made. Once they give me the ok I'll remove the Anonymous credentials in MT and see if they can get the authentication to work. Thanks again! Jason On Mon, Jan 25, 2010 at 4:45 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Unfortunately, I’m not familiar with the capabilities of ColdFusion, so I’m not sure I’ll be of much more help. For the authentication information, though, I seem to recall that we had to do something odd in .NET to call Remedy web services. I don’t recall the details, but I think we had to add the authentication information to the HTTP headers somehow or something along those lines. I don’t know if that will help any, though… Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jason Miller *Sent:* Monday, January 25, 2010 5:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort Order for Web Service ** Thanks! They are using Cold Fusion. We already had a few hurdles with how Remedy wants to serve up the WS/SOAP and what and how CF wants to call/consume it. They are still trying to figure out how to include authentication info in the call were as it is really easy when I test with soapUI. I have sent them the sample soapUI XML but I am not sure how that translates into CF's capabilities. Jason On Mon, Jan 25, 2010 at 4:23 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Controlling sort order is not a fundamental aspect of web services; if the ability exists in other web services, it’s simply because someone explicitly implemented it. With a more general programming language, or something more directly tied to, say, a database query, this would be relatively easy to do. I can understand why they may want to sort data in various ways, but if they’re consuming the web service with a more general purpose program language (e.g., Java or .NET), it should also be relatively easy to simply throw the results of the web service into data structures that allows them to slice and dice it the way they want. For example a DataTable in .NET or whatever the Java equivalent is. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jason Miller *Sent:* Monday, January 25, 2010 4:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort Order for Web Service ** Thanks Fred! It is true that the form soft order controls the web service sort order. Problem is they they want to choose the sort order and order by column at run time. Good idea, I'll throw it back to them and as for an example. I really only know web services from a Remedy point of view so they could tell me that the WS is supposed to make their morning coffee and I would take their word for it. Jason On Mon, Jan 25, 2010 at 3:36 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I believe the sort order is based on the default order for the form(s) the service is built against. FYI: I have never seen a web service that allows you to send a parameter to control the output sort order. Have them give you an example of one. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 25, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Sort Order for Web Service ** Does anybody know of a way to change the sort order from/for a web service? I created a web service for our web team who is building a reporting console for their users. They can filter records based on a few different parameters. They would like to have the ability to control the sort order based on parameters so they do not have to load all of the records, sort them on their side and then display the results. They think I am crazy when I tell them there is not a way to do this with Remedy web services and that this is a fundamental function of any web service. Thanks, Jason ARS 7.5 p1 MT 7.5 MS SQL 2005 Windows 2008 64bit db/app servers Windows 2008 32bit Mid-Tier ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: RKM No Suitable Driver
So...I spent the weekend wiping this server and reinstalling: Java 1.6 P18 MS SQL 2005 JDBC drivers 1.2 Mid-tier 7.1 P8 including Tomcat RKM 7.2 Mid-tier is working and fully able to communicate with the DB. RKM installed with no issues. I am unable to complete the Configuration wizard. I get to the screen where it asks for the info to create the DB objects and I get the error in the log shown below...Failed to create database objects. No suitable driver. I have the JDBC on the same server as the RKM install. I have read and followed ALL of the KB articles that apply or may apply to this. I added a classpath to the environment varibales...is that correct?? Should it be in a Tomcat config somewhere?? Is the 1.2 version the correct one to use?? I am sure there are many installations of this out there. I would appreciate any help. Thanks, Bruce Sisk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of bruce sisk Sent: Thursday, January 21, 2010 10:16 PM To: arslist@ARSLIST.ORG Subject: RKM No Suitable Driver I am installing RKM 7.2 on a Windows 2003 server, MS SQL 2005 DB with Tomcat and IIS and Remedy Mid-tier 7.1 Patch 8 (although there appears to be remnants of a 7.0.x install). Mid-tier works. the .jar files are in the tomcat common lib folder. I keep getting an error when trying to create the rkm database using the RKM Config Wizard: ERROR: Diagnostics: Failed to create database connection: Cannot create JDBC driver of class 'com.microsoft.sqlserver.jdbc.SQLServerDriver' for connect URL 'jdbc:microsoft:sqlserver://remote server:1433' ERROR: kms.sql.SQLServer: Failed to create database objects: No suitable driver I have a classpath that points to the sqljdbc.jar. It is the 1.2 version of the JDBC driver. I am not getting a login failure so I don't think that is the reason. I am stumped. I am about ready to wipe the whole server and start over, but I am not sure if that is the solution. Would hate to do all that and still get the same problem. Below is the details of the log file. Bruce Sisk 21-Jan-10 22:03:25 * ERROR: Diagnostics: Failed to create database connection: Cannot create JDBC driver of class 'com.microsoft.sqlserver.jdbc.SQLServerDriver' for connect URL 'jdbc:microsoft:sqlserver://xxx:1433' 21-Jan-10 22:03:25INFO: Diagnostics: Code version: 7.2.00.1521 21-Jan-10 22:03:25INFO: Diagnostics: Config version: 7.2.00.1521 21-Jan-10 22:03:25 DEBUG: HomeFinder: Creating SearchServer connection pool... 21-Jan-10 22:03:25 DEBUG: HomeFinder: SearchServer driver: jdbc.searchserver.SSDriver 21-Jan-10 22:03:25 DEBUG: HomeFinder: SearchServer URL: jdbc:searchserver:SearchServer_5.4 21-Jan-10 22:03:25 DEBUG: HomeFinder: SearchServer active: 1 21-Jan-10 22:03:25 DEBUG: HomeFinder: SearchServer max idle: 1 21-Jan-10 22:03:25 DEBUG: HomeFinder: SearchServer min idle: 0 21-Jan-10 22:03:25INFO: HomeFinder: SearchServer properties file not specified, using defaults 21-Jan-10 22:03:25INFO: AppConfig: Configuration settings successfully loaded. 21-Jan-10 22:03:25 DEBUG: HomeFinder: Creating raw database connection... 21-Jan-10 22:03:25 DEBUG: HomeFinder: Database driver: com.microsoft.sqlserver.jdbc.SQLServerDriver 21-Jan-10 22:03:25 DEBUG: HomeFinder: Database URL: jdbc:microsoft:sqlserver://xxx:1433 21-Jan-10 22:03:25 DEBUG: HomeFinder: Database user: xxx 21-Jan-10 22:03:25 DEBUG: HomeFinder: Database password: 21-Jan-10 22:03:25 * ERROR: kms.sql.SQLServer: Failed to create database objects: No suitable driver 21-Jan-10 22:03:31 DEBUG: AppConfig: kms.authentication.SystemConfigurationAuthenticator created. PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. strauss stra...@unt.edu Sent by: Action To Request Systemarslist@ARSLIST.ORG discussion listcc (ARSList) arsl...@arslist. Subject ORG Re: Remedy on Windows 2008 64 bits 01/26/2010 04:42 AM Please respond to arsl...@arslist.o RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give
Re: AR 7.5 Installation Failed
Are you installating over Windows 2008R2? I do experenice the same case, but no hints to fix it yet. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division HARJOT PABLA jot.pa...@gmail. COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. AR 7.5 Installation Failed ORG 01/26/2010 07:53 AM Please respond to arsl...@arslist.o RG ** Hello everybody I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java. When I started installing AR 7.5, it did not install because it says that I have 0MB space available on the current drive. I quit the installation and looked at the space. I do have 30GB avaiable. Please if anybody ran into this issure before or anybody has any idea, email back. Will really appreciate your help. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: RKM No Suitable Driver
On 7.1 and 7.2 I have had much better luck installing RKM with the JDBC Driver for SQL Server 2000 installed, even though I was normally using it against a local install of SQL Server 2005 Standard; the KMS_config.xml file is coded for that, and is better able to complete the installation. THEN I usually edit the xml file to change the driver. OOTB: !-- Shipping default is SQLServer2000 on localhost:1433(default install) -- database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:microsoft:sqlserver://localhost:1433 user=RKMAdmin/ /RKM_boot ...and then comment out the old line and add the new line with the correct syntax for the 2005 driver (.jdbc.sqlserver. get inverted to sqlserver.jdbc): !--database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:microsoft:sqlserver://localhost:1433 user=RKMAdmin/-- database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:sqlserver://localhost:1433 user=RKMAdmin/ /RKM_boot I checked several of my RKM 7.2 servers, and all have the 2000 syntax commented out and the 2005 syntax added. Trying to do this _during_ the install doesn't work - do it afterwards. == BTW, in 7.5 they include more possibilities for the db: Out-of-the-box JDBC driver A JDBC driver is provided with the BMC Remedy Knowledge Management installation, for Sybase, Oracle®, and MS SQL databases. MySQL databases requires you to acquire the relevant JDBC driver. !-- Shipping default is SQLServer2000 on localhost:1433(default install) -- database_mysqldisabled driver=com.mysql.jdbc.Driver initial=0 max-active=75 max-idle=25 min-idle=0 password=password url=jdbc:mysql://localhost/rkm user=root/ database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:sqlserver://localhost:1433 user=RKMAdmin/ database_sybasedisabled driver=com.sybase.jdbc2.jdbc.SybDriver initial=0 max-active=75 max-idle=25 min-idle=0 password= url=jdbc:sybase:Tds:localhost:5000/rkm user=sa/ database_oracledisabled driver=oracle.jdbc.driver.OracleDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=password url=jdbc:oracle:thin:@localhost:1521:orcl user=system/ ...and the installer must have set the syntax to 2005 or later; my db on that server is SQL Server 2008. It was built in early November, days before WWRUG 2009 as a new install with RKM 7.5.00.001, and I have forgotten whether the installer even supports SQL Server 2000, or what choices it gave me (and none of the documentation is helpful in this regard). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Monday, January 25, 2010 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: RKM No Suitable Driver So...I spent the weekend wiping this server and reinstalling: Java 1.6 P18 MS SQL 2005 JDBC drivers 1.2 Mid-tier 7.1 P8 including Tomcat RKM 7.2 Mid-tier is working and fully able to communicate with the DB. RKM installed with no issues. I am unable to complete the Configuration wizard. I get to the screen where it asks for the info to create the DB objects and I get the error in the log shown below...Failed to create database objects. No suitable driver. I have the JDBC on the same server as the RKM install. I have read and followed ALL of the KB articles that apply or may apply to this. I added a classpath to the environment varibales...is that correct?? Should it be in a Tomcat config somewhere?? Is the 1.2 version the correct one to use?? I am sure there are many installations of this out there. I would appreciate any help. Thanks, Bruce Sisk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of bruce sisk Sent: Thursday, January 21, 2010 10:16 PM To: arslist@ARSLIST.ORG Subject: RKM No Suitable Driver I am installing RKM 7.2 on a Windows 2003 server, MS SQL 2005 DB with Tomcat and IIS and Remedy Mid-tier 7.1 Patch 8 (although there appears to be remnants of a 7.0.x install). Mid-tier works. the .jar files are in the tomcat common lib folder. I keep getting an error when trying to create the rkm database using the RKM Config Wizard: ERROR: Diagnostics: Failed to create database connection: Cannot create JDBC driver of class 'com.microsoft.sqlserver.jdbc.SQLServerDriver' for connect URL 'jdbc:microsoft:sqlserver://remote server:1433' ERROR: kms.sql.SQLServer: Failed to create
Re: Remedy on Windows 2008 64 bits
Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2. The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hkwrote: Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. strauss stra...@unt.edu Sent by: Action To Request Systemarslist@ARSLIST.ORG discussion listcc (ARSList) arsl...@arslist. Subject ORG Re: Remedy on Windows 2008 64 bits 01/26/2010 04:42 AM Please respond to arsl...@arslist.o RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on
Re: AR 7.5 Installation Failed
Maybe a stupid question... but are you extracting the files from the zip archive before running the installer? Make sure the unzipped files are on the local machine and not a network share. Jason On Mon, Jan 25, 2010 at 3:53 PM, HARJOT PABLA jot.pa...@gmail.com wrote: ** Hello everybody I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java. When I started installing AR 7.5, it did not install because it says that I have 0MB space available on the current drive. I quit the installation and looked at the space. I do have 30GB avaiable. Please if anybody ran into this issure before or anybody has any idea, email back. Will really appreciate your help. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Hi Jason, I think I do it similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 11:24 AM Please respond to arsl...@arslist.o RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. ? ? ? ? ? ? strauss ? ? ? ? ? ? stra...@unt.edu ? ? ? ? ? ? Sent by: Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To ? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? discussion list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Subject ? ? ? ? ? ? ORG ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? 01/26/2010 04:42 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2
Re: RKM No Suitable Driver
Does RKM 7.5 run against a 7.1 ARS?? -Original Message- From: strauss stra...@unt.edu Sent: Jan 25, 2010 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: RKM No Suitable Driver On 7.1 and 7.2 I have had much better luck installing RKM with the JDBC Driver for SQL Server 2000 installed, even though I was normally using it against a local install of SQL Server 2005 Standard; the KMS_config.xml file is coded for that, and is better able to complete the installation. THEN I usually edit the xml file to change the driver. OOTB: !-- Shipping default is SQLServer2000 on localhost:1433(default install) -- database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:microsoft:sqlserver://localhost:1433 user=RKMAdmin/ /RKM_boot ...and then comment out the old line and add the new line with the correct syntax for the 2005 driver (.jdbc.sqlserver. get inverted to sqlserver.jdbc): !--database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:microsoft:sqlserver://localhost:1433 user=RKMAdmin/-- database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:sqlserver://localhost:1433 user=RKMAdmin/ /RKM_boot I checked several of my RKM 7.2 servers, and all have the 2000 syntax commented out and the 2005 syntax added. Trying to do this _during_ the install doesn't work - do it afterwards. == BTW, in 7.5 they include more possibilities for the db: Out-of-the-box JDBC driver A JDBC driver is provided with the BMC Remedy Knowledge Management installation, for Sybase, Oracle®, and MS SQL databases. MySQL databases requires you to acquire the relevant JDBC driver. !-- Shipping default is SQLServer2000 on localhost:1433(default install) -- database_mysqldisabled driver=com.mysql.jdbc.Driver initial=0 max-active=75 max-idle=25 min-idle=0 password=password url=jdbc:mysql://localhost/rkm user=root/ database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:sqlserver://localhost:1433 user=RKMAdmin/ database_sybasedisabled driver=com.sybase.jdbc2.jdbc.SybDriver initial=0 max-active=75 max-idle=25 min-idle=0 password= url=jdbc:sybase:Tds:localhost:5000/rkm user=sa/ database_oracledisabled driver=oracle.jdbc.driver.OracleDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=password url=jdbc:oracle:thin:@localhost:1521:orcl user=system/ ...and the installer must have set the syntax to 2005 or later; my db on that server is SQL Server 2008. It was built in early November, days before WWRUG 2009 as a new install with RKM 7.5.00.001, and I have forgotten whether the installer even supports SQL Server 2000, or what choices it gave me (and none of the documentation is helpful in this regard). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Monday, January 25, 2010 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: RKM No Suitable Driver So...I spent the weekend wiping this server and reinstalling: Java 1.6 P18 MS SQL 2005 JDBC drivers 1.2 Mid-tier 7.1 P8 including Tomcat RKM 7.2 Mid-tier is working and fully able to communicate with the DB. RKM installed with no issues. I am unable to complete the Configuration wizard. I get to the screen where it asks for the info to create the DB objects and I get the error in the log shown below...Failed to create database objects. No suitable driver. I have the JDBC on the same server as the RKM install. I have read and followed ALL of the KB articles that apply or may apply to this. I added a classpath to the environment varibales...is that correct?? Should it be in a Tomcat config somewhere?? Is the 1.2 version the correct one to use?? I am sure there are many installations of this out there. I would appreciate any help. Thanks, Bruce Sisk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of bruce sisk Sent: Thursday, January 21, 2010 10:16 PM To: arslist@ARSLIST.ORG Subject: RKM No Suitable Driver I am installing RKM 7.2 on a Windows 2003 server, MS SQL 2005 DB with Tomcat and IIS and Remedy Mid-tier 7.1 Patch 8 (although there appears to be remnants of a 7.0.x install). Mid-tier works. the .jar files are in the tomcat common lib folder. I keep getting an error when trying to create the rkm database using the RKM Config Wizard: ERROR: Diagnostics: Failed to create database
Re: Remedy on Windows 2008 64 bits
Sounds pretty much like what we did. I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin? Now that I think about it I was logged in as a domain admin. A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I think I do it similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 11:24 AM Please respond to arsl...@arslist.o RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. ? ? ? ? ? ? strauss ? ? ? ? ? ? stra...@unt.edu ? ? ? ? ? ? Sent by: Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To ? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? discussion list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Subject ? ? ? ? ? ? ORG ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? 01/26/2010 04:42 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) ?- ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM
