[no subject]

[Mark Rees]

http://sites.google.com/site/fgksdg7hdgi/cina1p 
  
_
Do you have a story that started on Hotmail? Tell us now
http://clk.atdmt.com/UKM/go/195013117/direct/01/
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Re: New Remedy AR System Developers Forum

[pivanov]

Right

On Feb 3, 9:31 am, Terje Moglestue  wrote:
> Joe,
> We have had a drink or two on more than one RUG. I have been on this list 
> since 1994 and ARS developer since version 2.1. No spam my friend - just not 
> been active on the list for the last few years.
>
> Terje
>
> Terje Moglestue
> te...@moglestue.com
> -- Sent from my Palm Prē
>
> Joe D'Souza wrote:
>
> Is this a spam mail by any chance?
>
> I do not recognize this person as a regular poster, and hence avoided
>
> clicking on that link.
>
> Joe
>
>
>
> -Original Message-
>
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org]on Behalf Of pivanov
>
> Sent: Tuesday, February 02, 2010 5:55 AM
>
> To: arsl...@arslist.org
>
> Subject: New Remedy AR System Developers Forum
>
> Dear Colleagues,
>
>  i want to introduce you a New Remedy AR System Developers Forum :
>
> www.remedydevelopers.eu. Hope to be useful for someone :)
>
> Regards,
>
>  Plamen Ivanov
>
>  (Пламен Иванов)
>
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>
> - Show quoted text -

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Re: New Remedy AR System Developers Forum

[Terje Moglestue]

Joe,
We have had a drink or two on more than one RUG. I have been on this list since 
1994 and ARS developer since version 2.1. No spam my friend - just not been 
active on the list for the last few years.

Terje



Terje Moglestue
te...@moglestue.com
-- Sent from my Palm Prē
Joe D'Souza wrote:

Is this a spam mail by any chance?



I do not recognize this person as a regular poster, and hence avoided

clicking on that link.



Joe



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org]on Behalf Of pivanov

Sent: Tuesday, February 02, 2010 5:55 AM

To: arslist@ARSLIST.ORG

Subject: New Remedy AR System Developers Forum





Dear Colleagues,



 i want to introduce you a New Remedy AR System Developers Forum :

www.remedydevelopers.eu. Hope to be useful for someone :)



Regards,

 Plamen Ivanov

 (Пламен Иванов)



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Re : AIE job

[Frex Popo]

Was trying to do something similar but never had the chance to test it...
 
The administration guide has a chapter on Activating event driven data 
exchanges using eiexfer utility on page 73. If I understood the question that 
is :)
 
Have a read through it, it might be what you are after.
 

--- En date de : Mer 3.2.10, Atul Vohra  a écrit :


De: Atul Vohra 
Objet: AIE job
À: arslist@ARSLIST.ORG
Date: Mercredi 3 Février 2010, 2h11


Hi,

We are on v7.1 and am wondering if an AIE job can be invoked from a command 
line or a filter's run process.

Regards
Atul

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Re: Senior Systems Engineer @ IT Prophets

[pivanov]

Hello,

 can you employ professionals outside US?
 If that is possible, to which email address can send the resume?

Regards,
 Plamen Ivanov
 (Пламен Иванов)

On 2 Фев, 19:47, Kelly Gatewood  wrote:
> Matt,
>
> Thanks for pointing that out.  I guess I should leave the job postings to the 
> professionals ;).
>
> We are in the US.
>
> Thanks
>
> Kelly Gatewood
> Senior Solutions Architect
> ITProphetswww.itprophets.com
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Tuesday, February 02, 2010 11:27 AM
> To: arsl...@arslist.org
> Subject: Re: Senior Systems Engineer @ ITProphets
>
> You may want to state country, this is an international list.
>
> Matt
>
> > Company Overview:
>
> > ITProphetsis a Premier BMC partner focused on delivering quality
> > solutions to solve our clients information technology and process needs.
> > We are currently seeking Senior Remedy Consultants to join our team.
>
> > General Description:
>
> > The Senior Remedy Consultant will be able to work successfully as a team
> > player within our organization.  The candidate will be able to work with
> > our clients to gather and implement requirements as defined by our
> > customers and will be able to implement the BMC Remedy suite of
> > applications as well as test and document their work.
>
> > Job Summary:
>
> > Though we are seeking consultants with strong AR System development (6.x
> > and above) and integration skills, it is extremely important that
> > candidates possess at least two years' experience implementing ITSM 7.x
>
> > Senior Systems Engineers at ITProphetsfulfill the following roles.
>
> > Relationship management - Relationship management involves interaction
> > with client groups and advocating their business needs.  Relationship
> > managers are responsible for managing client demand. Relationship managers
> > must be highly credible to their customers and understand how technology
> > can be exploited for business advantage.
>
> > General relationship management responsibilities:
>
> > Enhance client relationships
> > Enhance vendor relationships
> > Requirements gathering
> > Identify potential opportunities
>
> > Delivery management - Delivery management focuses on integrating IS
> > organization processes and roles to deliver specific services in an
> > effective and cost-efficient manner.
>
> > General delivery management responsibilities:
>
> > Design customer focused solutions
> > Develop solutions
> > Ensure that product is meeting goals
> > Document final solutions
> > Identify opportunities for improvement
>
> > Continuous improvement - Continuous improvement focuses on self
> > improvement and consistently enhancing the value of our company through
> > that improvement.
>
> > General continuous improvement responsibilities:
>
> > Receive Training
> > Achieve designated certifications
> > Share knowledge with teammates
>
> > Required Skills:
>
> > BMC Remedy ARS                           3 - 5 years
> > ITSM applications                             3 - 5 years
> > General consulting                          2 - 3 years
>
> > Desired Skills:
>
> > SQL/Oracle                                         1 - 2 years
> > Windows/Unix                                  1 - 2 years
> > IT Architecture                                  1 - 2 years
> > Requirements gathering               1 - 2 years
> > ITIL Foundations Certified
> > Remedy certifications
>
> > Compensation:
>
> > Compensation will consist of a competitive base salary combined with a
> > commission structure.
>
> > Location and travel:
>
> > The amount of travel will be dependent upon the location of the engineer.
> > Preference will be given to consultants in the southeast, but others are
> > encouraged to apply.
>
> > Kelly Gatewood
> > Senior Solutions Architect
> > ITProphets
> >www.itprophets.com
>
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> Скриване на цитирания текст -
>
> - Показване на цитирания текст -

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Re: New Remedy AR System Developers Forum

[pivanov]

Dear Colleagues,

 the link is 100% legal and i am not a spammer.
 The idea of the forum is to make a little bit more structured forum,
where the Remedy AR System development knowledge can be easily
searched and used.

Regards,
 Plamen Ivanov
 Owner of www.remedydevelopers.eu, www.remedy.bg  Linkedin profile:
http://www.linkedin.com/in/plamenivanov


On 3 Фев, 06:48, Vivek Sanckar N  wrote:
> from first looks..it definitely seems to be a legitimate one :)
>
> Regards,
>
> Vivek Sanckar N
>
>
>
>
>
> On Wed, Feb 3, 2010 at 4:33 AM, Jason Miller  wrote:
> > ** So far I have been able to navigate the site without adding an exception
> > in NoScript for FireFox.  That is kind of refreshing.
>
> > 2010/2/2 Joe D'Souza 
>
> > **
> >> :-) Was just checking.. before I attempt to browse that site..
>
> >> Thanks
>
> >> Joe
>
> >> -Original Message-
> >> *From:* Action Request System discussion list(ARSList) [mailto:
> >> arsl...@arslist.org]*on Behalf Of *Jason Miller
> >> *Sent:* Tuesday, February 02, 2010 5:04 PM
> >> *To:* arsl...@arslist.org
> >> *Subject:* Re: New Remedy AR System Developers Forum
>
> >> ** I clicked the link (with proper protection of course).  It looks pretty
> >> legit to me.  It has Remedy content and doesn't mention V1gra anywhere.
>
> >> 2010/2/2 LJ Longwing 
>
> >>> I recognize the name (I think) as a linked in group poster
>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> >> Are"_
>
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
>
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> - Показване на цитирания текст -

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Please guide how to resolve issues

[ITN (Amanullah Bashir Ahmed)]

Hi there,
Can anybody tell me how to resolve the following issues.

1) On critical incidents, Down Time Start and End date should be mandatory 
while resolving the case

2) While closing the incident (Critical), Tier 3 classification should be 
mandatory


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



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Re: New Remedy AR System Developers Forum

[Vivek Sanckar N]

from first looks..it definitely seems to be a legitimate one :)

Regards,

Vivek Sanckar N

On Wed, Feb 3, 2010 at 4:33 AM, Jason Miller  wrote:

> ** So far I have been able to navigate the site without adding an exception
> in NoScript for FireFox.  That is kind of refreshing.
>
> 2010/2/2 Joe D'Souza 
>
> **
>> :-) Was just checking.. before I attempt to browse that site..
>>
>> Thanks
>>
>> Joe
>>
>> -Original Message-
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org]*on Behalf Of *Jason Miller
>> *Sent:* Tuesday, February 02, 2010 5:04 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: New Remedy AR System Developers Forum
>>
>> ** I clicked the link (with proper protection of course).  It looks pretty
>> legit to me.  It has Remedy content and doesn't mention V1gra anywhere.
>>
>> 2010/2/2 LJ Longwing 
>>
>>> I recognize the name (I think) as a linked in group poster
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: Big fan of Remedy Developer Studio?

[Rod Harris]

Jason,

I agree, there are a lot of great features in the new dev studio and
its worth taking the time to get used to them. I think you missed the
most important new feature for me though. That is the ability to "Show
Relationships" and then easily navigate to the related workflow. This
feature allows me to load a form and then do a top down drill in to
all of the workflow on the form. If I want to change or remove a field
I click on the show relationships menu of the field and it brings up a
list of all of the references. If I have an active link I can do a
show relationships and find all the fields and active link guides
related to the active link. If I want to change what happens when a
button clicks I bring up all of the related workflow for the button.
This is a far more intuitive way to work than the old admin tool. I
loved the old admin tool and became pretty proficient at using it but
I would never go back now.

I think there is a huge increase in efficiency to be had from using
the "show relationships" function effectively. It is worth taking your
time to learn how to use it, it will repay the investment many times
over. I have noticed a substantial reduction in debugging time. Show
relationships means less bugs and much quicker troubleshooting of the
bugs that do get through. I know we used to have a limited show
relationships feature in the admin tool but that wasn't updated in
realtime, wasn't reliable nor as comprehensive as the new function. It
gets my vote for the most significant advantage of dev studio over
admin. Coming in second would probably the ability to update selected
properties of a whole bunch of fields at once. Honourable mentions to
the outline view, the online help & syntax checking (fix the bugs in
it though) and to the ability to open lots of workflow views with
different searches etc.

The down side of Dev studio is the number of quite fundamental bugs
still in it. All of them have workarounds but I'm looking forward to
the soon to be released patch 4 to hopefully fix a lot of them. It
also uses a lot more memory than the admin tool. I'm finding that a
1Gig machine is not enough any more, even under windows XP.

The other benefits of 7.5 that really impress me lately are the
improvements made to the mid-tier. I have made the decision to phase
out the User tool for not just my end-users but for myself as well.
The performance, stability, re-caching and logging capabilities of the
web client are now in my opinion better than the 7.5 user tool. I love
the ability to close the logging window to start a fresh log instead
of having to jump in to options and change the log file name. I love
that I don't need to log out to have my changes take in the web
client. I love that all the new 7.5 user interface features work in
the web. I love that the web client now works on browsers other than
IE.

While I'm on the subject of developer productivity improvements I'd
like to plug another one of Misi's free utilities. I have just found
out how useful Misi's web based utility for generating lots of change
fields active links automatically. I have been copying and pasting all
of the fields I want to create a change fields entry for into a
temporary view. Creating a def file, and then specifying the view name
as a parameter for creating the appropriate active link def file. It
sure beats endless button clicking to create a bunch of change fields.
I still use rrrChive a lot also. It's an unbeatable utility for server
migrations and for keeping a dev environment in sync with prod.

I'm pretty optimistic about the future of Remedy development at the moment.

Rod




On 3 February 2010 05:59, Jason Miller  wrote:
> **
>
> We went live with ARS 7.5 last April.  At that time I figured I might as
> well get used to this thing called the Dev Studio and force myself to use it
> unless I absolutely could not (yes there are still a few bugs that require
> the Admin Tool to make a change).
>
> It did take a few weeks to get used to and it did slow my production down a
> little while I was learning the features.  Now that is over I love it
> There are a number of things that can be done much faster in the Dev
> Studio.  There are a handful of things that do take a little long or may
> require a few more clicks but the positives far outweigh the negatives.
>
> Hopefully this will help those who are still getting used to the Dev Studio.
>
> One of the first things is to Minimize all of the windows that are Restored
> by default.  This is a great help with the workspace size issues.  I do a
> lot of development on my laptop without any problem.
>
> I minimize every window (tab).  Once minimized an icon is sent to one of
> margins surrounding the application and grouped by Shortcut Bars.  Click on
> the appropriate icon to show that tab.  It will automatically minimize once
> you move away from it (such as opening a form/AL/Filter/etc).
> I find that initially opening a tab that lists objects from the ico

Re: Big fan of Remedy Developer Studio?

[Joe D'Souza]

I in fact verified that, and yes that is the case.. We did use a 32 bit Java
VM. I remember getting errors that indicated we needed to be on a 64 bit OS
on LINUX, and then I sort of vaguely remember checking the CM which told me
that while the OS needed to be 64 bit, you needed a 32 bit JVM..

With 7.5 being as new as it is, I did have the opportunity to install it
only on LINUX and Windows, and on Windows, it worked with 32 bit all round..
I wasn't 100% sure of other strains of UNIX..

I apologize for nearly sparking almost a controversy :-)

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Easter, David
  Sent: Tuesday, February 02, 2010 8:16 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?


  **
  You're both correct.  In AR System 7.5.00, a Linux box running the
Mid-Tier must be using a 64-bit version of the Linux OS.  However, on that
64-bit OS, the mid-tier is running inside a 32-bit JVM.



  -David J. Easter

  Sr. Product Manager, Solution Strategy and Development

  BMC Software, Inc.



  The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.





  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Tuesday, February 02, 2010 3:50 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?



  **

  Strange. I am almost positive I had to upgrade the LINUX boxes at my
previous project from 32 to 64 because the new Mid-Tier would not install on
the 32 bit servers. I am not on that same project anymore but could find out
what that issue was just in case I am remembering something wrong.. I'll try
to find out tomorrow.



  (to be continued...)



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor
Sent: Tuesday, February 02, 2010 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**

Joe, as I read the compatibility matrix, 64-bit app servers (Tomcat,
etc.) are NOT supported for the mid-tier, even on Linux.



Known Incompatibilities for Java

1. All AR System Java-based components are supported for use only within
a 32-bit Java Virtual Machine. AR System Java-based components may not
execute properly within a 64-bit JVM and use of a 64-bit JVM is considered
to be unsupported.



Known Incompatibilities for AR System Mid-Tier

1. Unless otherwise noted, native 64-bit versions of Application
Servers, Web Servers or Servlet Engines have not been tested and are
therefore unsupported.



I don't see anything otherwise noted for the mid-tier.  Did I miss
something?



Lyle



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?



**

Hi David,



True that.. all except the mid-tier that is 64 bit (at least on LINUX).



Have you tried using the Migrator? That might be your temporary
solution.



Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
  Sent: Tuesday, February 02, 2010 4:31 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?

  **

  Joe



  AFAIK, all Remedy apps can only use a 32-bit JVM currently.  I have
tried loading Dev Studio on a 64-bit server with loads of memory - same
issue.  Remedy Admin tool (also 32-bit) handles the def files with no
problems.



  David Sanders

  Remedy Solution Architect

  Enterprise Service Suite @ Work

  ==



  tel +44 1494 468980

  mobile +44 7710 377761

  email david.sand...@westoverconsulting.co.uk



  web http://www.westoverconsulting.co.uk




--

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Tuesday, February 02, 2010 9:23 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?



  David,



  That's the best you could do then..



  Have you tried installing the client on a machine that may have more
available memory so you could use a bigger java heap? I'm assuming you may
have exhausted this option too..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]o

Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Thanks List,

 

Post restart, ARAdmin login works normal.

We take the input to stop Cache mode when not required.

 

Thanks a lot for supporting.

 

Regards

Manish

Application Manager Remedy

ST Microelectronics.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 03, 2010 12:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

** 

On a side note, do you have Development Cache Mode turned on on this server?
If so, you'll probably want to turn it off, especially if this is a
production server.  Having dev cache mode turned on can cause the admin
thread to get blocked for extended periods of time depending on what's going
on on your server.  Note that changing this setting will require you to
restart the AR server for it to take effect.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Tuesday, February 02, 2010 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

** 

The ARERR 93 suggests that the admin thread is busy doing something and so
is not available for the Admin Tool to use.  If you happen to have server
logging on you may be able to work out what it's up to from the logs.  Also,
depending which platform you're on, you may be able to use ptack (Solaris),
gstack (Linux), procstack (AIX) or Spotlight on Windows to see what the
admin thread is up to.  If the thread has died/hung  for some reason you're
going to have to restart the server.

 

Mark

 



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Re: Big fan of Remedy Developer Studio?

[Easter, David]

You're both correct.  In AR System 7.5.00, a Linux box running the Mid-Tier 
must be using a 64-bit version of the Linux OS.  However, on that 64-bit OS, 
the mid-tier is running inside a 32-bit JVM.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
Strange. I am almost positive I had to upgrade the LINUX boxes at my previous 
project from 32 to 64 because the new Mid-Tier would not install on the 32 bit 
servers. I am not on that same project anymore but could find out what that 
issue was just in case I am remembering something wrong.. I'll try to find out 
tomorrow.

(to be continued...)

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor
Sent: Tuesday, February 02, 2010 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?
**
Joe, as I read the compatibility matrix, 64-bit app servers (Tomcat, etc.) are 
NOT supported for the mid-tier, even on Linux.


Known Incompatibilities for Java

1. All AR System Java-based components are supported for use only within a 
32-bit Java Virtual Machine. AR System Java-based components may not execute 
properly within a 64-bit JVM and use of a 64-bit JVM is considered to be 
unsupported.


Known Incompatibilities for AR System Mid-Tier

1. Unless otherwise noted, native 64-bit versions of Application Servers, Web 
Servers or Servlet Engines have not been tested and are therefore unsupported.

I don't see anything otherwise noted for the mid-tier.  Did I miss something?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
Hi David,

True that.. all except the mid-tier that is 64 bit (at least on LINUX).

Have you tried using the Migrator? That might be your temporary solution.

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?
**
Joe

AFAIK, all Remedy apps can only use a 32-bit JVM currently.  I have tried 
loading Dev Studio on a 64-bit server with loads of memory - same issue.  
Remedy Admin tool (also 32-bit) handles the def files with no problems.


David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email 
david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

David,

That's the best you could do then..

Have you tried installing the client on a machine that may have more available 
memory so you could use a bigger java heap? I'm assuming you may have exhausted 
this option too..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?
**
The java heap size is already increased to the maximum that will run - and this 
error still occurs with large def files.  Hence my question to David Easter 
last month about whether the next version of Dev Studio will be able to use a 
64 bit JVM.


David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email 
david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

David,

Increase the memory allocated for java for the tool. That should take care of 
out of memory e

AIE job

[Atul Vohra]

Hi,

We are on v7.1 and am wondering if an AIE job can be invoked from a command 
line or a filter's run process.

Regards
Atul

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Re: Big fan of Remedy Developer Studio?

[Jason Miller]

Mission accomplished :)

On Tue, Feb 2, 2010 at 3:55 PM, Susan Palmer  wrote:

> **
> Jason,
>
> Thank you for a very thorough review.  We are just installing v7.5 on our
> test server this week.  I've installed the Dev Studio and logged in but
> haven't had a chance yet to play with it!  Your info will certainly shorten
> my learning curve.
>
> As much as you see Dev Studio beforehand it's not the same once it's there
> and you want to use it.
>
> Thanks again,
> Susan
>
> On Tue, Feb 2, 2010 at 3:59 PM, Jason Miller wrote:
>
>> **
>>
>> We went live with ARS 7.5 last April.  At that time I figured I might as
>> well get used to this thing called the Dev Studio and force myself to use it
>> unless I absolutely could not (yes there are still a few bugs that require
>> the Admin Tool to make a change).
>>
>> It did take a few weeks to get used to and it did slow my production down
>> a little while I was learning the features.  Now that is over I love it
>> There are a number of things that can be done much faster in the Dev
>> Studio.  There are a handful of things that do take a little long or may
>> require a few more clicks but the positives far outweigh the negatives.
>>
>> Hopefully this will help those who are still getting used to the Dev
>> Studio.
>>
>>- One of the first things is to Minimize all of the windows that are
>>Restored by default.  This is a great help with the workspace size issues.
>>I do a lot of development on my laptop without any problem.
>>   - I minimize every window (tab).  Once minimized an icon is sent to
>>   one of margins surrounding the application and grouped by Shortcut 
>> Bars.
>>   Click on the appropriate icon to show that tab.  It will automatically
>>   minimize once you move away from it (such as opening a 
>> form/AL/Filter/etc).
>>   - I find that initially opening a tab that lists objects from the
>>   icon, that the viewing area is a little small vertically.  You can 
>> easily
>>   drag the bottom down to make it larger.  I have not figured out if
>>   I can set the default size as a preference.
>>- Press the period key to move a field
>>   - This was a major frustration point at first until I figured out
>>   how to move a field with the arrow keys.  Selecting a field and
>>   pressing an arrow key used to move the field now it just selects the 
>> next
>>   field making it impossible to nudge fields around.
>>   - Select a field(s) and then press the period key.  Now you can
>>   arrow the field(s) around.
>>   - Be careful not to bump your mouse while you are moving field with
>>   the arrow keys, they’ll jump around the form very quickly.  Just
>>   press Esc to cancel the move.
>>   - I just found this out 5 minutes ago… Keep pressing the period key
>>   and it will change what property you are changing (position, Field 
>> Width,
>>   Data Length)
>>   - Moving between fields could be really handy if I could figure out
>>   how to open/get to the properties without using my mouse (you can 
>> navigate
>>   and set properties from the keyboard).
>>- Setting the form size
>>   - This was another pain point until I figured out how to do it.
>>   - Open a form, click Layout from the menu bar then Show Actual View
>>   Size.  You will now have some handles to drag the form to the size
>>   you want.
>>   - Once you get used to this it is a nice feature because you have
>>   to purposely change the size of your form vs. using the last size it 
>> was
>>   saved at.
>>   - One note:  Ctrl+Alt+M is supposed to toggle this mode on and off.
>>   I find that I have to choose Show Actual View Size from the menu
>>   the first time after opening a form and then the key combination will 
>> start
>>   to work.
>>- The Working Lists replaces the View By Form functionality
>>   - Right Click on the Working List node and select "New View by Form
>>   List.  Save it and add the forms you want to see.
>>   - Then double click the new Working List to open (Right click to
>>   edit the forms)
>>- Single List, View by Type and View by Form
>>   - When you are working in a Working List or Application there are 3
>>   buttons in the upper right corner.  These change how the objects are
>>   grouped.
>>  - Single List:  lists all objects together.  Very nice to sort
>>  by Modified time and you can see all objects (Forms, Filters, ALs, 
>> Menus)
>>  that were recently changed.
>>  -  By Type:  Groups objects by Type.  This is what we are used
>>  to in the Admin Tool, Forms grouped together, all Active Links 
>> grouped
>>  together, etc.
>>  - By Form:  Groups objects by their primary form.
>>   - Combining these with the Filter Options is a very quick way to
>>   find objects (copy and paste from a def/log file)
>>   

Re: Big fan of Remedy Developer Studio?

[Susan Palmer]

Jason,

Thank you for a very thorough review.  We are just installing v7.5 on our
test server this week.  I've installed the Dev Studio and logged in but
haven't had a chance yet to play with it!  Your info will certainly shorten
my learning curve.

As much as you see Dev Studio beforehand it's not the same once it's there
and you want to use it.

Thanks again,
Susan

On Tue, Feb 2, 2010 at 3:59 PM, Jason Miller  wrote:

> **
>
> We went live with ARS 7.5 last April.  At that time I figured I might as
> well get used to this thing called the Dev Studio and force myself to use it
> unless I absolutely could not (yes there are still a few bugs that require
> the Admin Tool to make a change).
>
> It did take a few weeks to get used to and it did slow my production down a
> little while I was learning the features.  Now that is over I love it
> There are a number of things that can be done much faster in the Dev
> Studio.  There are a handful of things that do take a little long or may
> require a few more clicks but the positives far outweigh the negatives.
>
> Hopefully this will help those who are still getting used to the Dev
> Studio.
>
>- One of the first things is to Minimize all of the windows that are
>Restored by default.  This is a great help with the workspace size issues.
>I do a lot of development on my laptop without any problem.
>   - I minimize every window (tab).  Once minimized an icon is sent to
>   one of margins surrounding the application and grouped by Shortcut Bars.
>   Click on the appropriate icon to show that tab.  It will automatically
>   minimize once you move away from it (such as opening a 
> form/AL/Filter/etc).
>   - I find that initially opening a tab that lists objects from the
>   icon, that the viewing area is a little small vertically.  You can 
> easily
>   drag the bottom down to make it larger.  I have not figured out if I
>   can set the default size as a preference.
>- Press the period key to move a field
>   - This was a major frustration point at first until I figured out
>   how to move a field with the arrow keys.  Selecting a field and
>   pressing an arrow key used to move the field now it just selects the 
> next
>   field making it impossible to nudge fields around.
>   - Select a field(s) and then press the period key.  Now you can
>   arrow the field(s) around.
>   - Be careful not to bump your mouse while you are moving field with
>   the arrow keys, they’ll jump around the form very quickly.  Just
>   press Esc to cancel the move.
>   - I just found this out 5 minutes ago… Keep pressing the period key
>   and it will change what property you are changing (position, Field 
> Width,
>   Data Length)
>   - Moving between fields could be really handy if I could figure out
>   how to open/get to the properties without using my mouse (you can 
> navigate
>   and set properties from the keyboard).
>- Setting the form size
>   - This was another pain point until I figured out how to do it.
>   - Open a form, click Layout from the menu bar then Show Actual View
>   Size.  You will now have some handles to drag the form to the size
>   you want.
>   - Once you get used to this it is a nice feature because you have to
>   purposely change the size of your form vs. using the last size it was 
> saved
>   at.
>   - One note:  Ctrl+Alt+M is supposed to toggle this mode on and off.
>   I find that I have to choose Show Actual View Size from the menu the
>   first time after opening a form and then the key combination will start 
> to
>   work.
>- The Working Lists replaces the View By Form functionality
>   - Right Click on the Working List node and select "New View by Form
>   List.  Save it and add the forms you want to see.
>   - Then double click the new Working List to open (Right click to
>   edit the forms)
>- Single List, View by Type and View by Form
>   - When you are working in a Working List or Application there are 3
>   buttons in the upper right corner.  These change how the objects are
>   grouped.
>  - Single List:  lists all objects together.  Very nice to sort by
>  Modified time and you can see all objects (Forms, Filters, ALs, 
> Menus) that
>  were recently changed.
>  -  By Type:  Groups objects by Type.  This is what we are used to
>  in the Admin Tool, Forms grouped together, all Active Links grouped
>  together, etc.
>  - By Form:  Groups objects by their primary form.
>   - Combining these with the Filter Options is a very quick way to
>   find objects (copy and paste from a def/log file)
>- Outline
>   - This will show all fields in the view that is active
>   - Clicking a field will automatically jump that the field on the
>   form.  From there you can quickly click the

Re: Big fan of Remedy Developer Studio?

[Joe D'Souza]

Strange. I am almost positive I had to upgrade the LINUX boxes at my
previous project from 32 to 64 because the new Mid-Tier would not install on
the 32 bit servers. I am not on that same project anymore but could find out
what that issue was just in case I am remembering something wrong.. I'll try
to find out tomorrow.

(to be continued...)

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor
  Sent: Tuesday, February 02, 2010 6:07 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?


  **
  Joe, as I read the compatibility matrix, 64-bit app servers (Tomcat, etc.)
are NOT supported for the mid-tier, even on Linux.



  Known Incompatibilities for Java

  1. All AR System Java-based components are supported for use only within a
32-bit Java Virtual Machine. AR System Java-based components may not execute
properly within a 64-bit JVM and use of a 64-bit JVM is considered to be
unsupported.



  Known Incompatibilities for AR System Mid-Tier

  1. Unless otherwise noted, native 64-bit versions of Application Servers,
Web Servers or Servlet Engines have not been tested and are therefore
unsupported.



  I don’t see anything otherwise noted for the mid-tier.  Did I miss
something?



  Lyle



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Tuesday, February 02, 2010 2:40 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?



  **

  Hi David,



  True that.. all except the mid-tier that is 64 bit (at least on LINUX).



  Have you tried using the Migrator? That might be your temporary solution.



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**

Joe



AFAIK, all Remedy apps can only use a 32-bit JVM currently.  I have
tried loading Dev Studio on a 64-bit server with loads of memory – same
issue.  Remedy Admin tool (also 32-bit) handles the def files with no
problems.



David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk






From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?



David,



That's the best you could do then..



Have you tried installing the client on a machine that may have more
available memory so you could use a bigger java heap? I'm assuming you may
have exhausted this option too..



Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
  Sent: Tuesday, February 02, 2010 4:15 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?

  **

  The java heap size is already increased to the maximum that will run –
and this error still occurs with large def files.  Hence my question to
David Easter last month about whether the next version of Dev Studio will be
able to use a 64 bit JVM.



  David Sanders

  Remedy Solution Architect

  Enterprise Service Suite @ Work

  ==



  tel +44 1494 468980

  mobile +44 7710 377761

  email david.sand...@westoverconsulting.co.uk



  web http://www.westoverconsulting.co.uk




--

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Tuesday, February 02, 2010 8:14 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?



  David,



  Increase the memory allocated for java for the tool. That should take
care of out of memory errors..



  Joe

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Re: Big fan of Remedy Developer Studio?

[Lyle Taylor]

Joe, as I read the compatibility matrix, 64-bit app servers (Tomcat, etc.) are 
NOT supported for the mid-tier, even on Linux.


Known Incompatibilities for Java

1. All AR System Java-based components are supported for use only within a 
32-bit Java Virtual Machine. AR System Java-based components may not execute 
properly within a 64-bit JVM and use of a 64-bit JVM is considered to be 
unsupported.


Known Incompatibilities for AR System Mid-Tier

1. Unless otherwise noted, native 64-bit versions of Application Servers, Web 
Servers or Servlet Engines have not been tested and are therefore unsupported.

I don't see anything otherwise noted for the mid-tier.  Did I miss something?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
Hi David,

True that.. all except the mid-tier that is 64 bit (at least on LINUX).

Have you tried using the Migrator? That might be your temporary solution.

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?
**
Joe

AFAIK, all Remedy apps can only use a 32-bit JVM currently.  I have tried 
loading Dev Studio on a 64-bit server with loads of memory - same issue.  
Remedy Admin tool (also 32-bit) handles the def files with no problems.


David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email 
david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

David,

That's the best you could do then..

Have you tried installing the client on a machine that may have more available 
memory so you could use a bigger java heap? I'm assuming you may have exhausted 
this option too..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?
**
The java heap size is already increased to the maximum that will run - and this 
error still occurs with large def files.  Hence my question to David Easter 
last month about whether the next version of Dev Studio will be able to use a 
64 bit JVM.


David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email 
david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

David,

Increase the memory allocated for java for the tool. That should take care of 
out of memory errors..

Joe
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Re: New Remedy AR System Developers Forum

[Jason Miller]

So far I have been able to navigate the site without adding an exception in
NoScript for FireFox.  That is kind of refreshing.

2010/2/2 Joe D'Souza 

> **
> :-) Was just checking.. before I attempt to browse that site..
>
> Thanks
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Jason Miller
> *Sent:* Tuesday, February 02, 2010 5:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New Remedy AR System Developers Forum
>
> ** I clicked the link (with proper protection of course).  It looks pretty
> legit to me.  It has Remedy content and doesn't mention V1gra anywhere.
>
> 2010/2/2 LJ Longwing 
>
>> I recognize the name (I think) as a linked in group poster
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Big fan of Remedy Developer Studio?

[Russ Grant]

Jason,
Thanks for passing this on! I've been using Dev Studio for a year now but I'm 
always grateful for insight from others.

Russ Grant 

Date: Tue, 2 Feb 2010 13:59:32 -0800
From: jason.mil...@gmail.com
Subject: Re: Big fan of Remedy Developer Studio?
To: arslist@ARSLIST.ORG

**


We went live with ARS 7.5 last
April.  At that time I figured I might as well get used to this thing
called the Dev Studio and force myself to use it unless I absolutely could not
(yes there are still a few bugs that require the Admin Tool to make a change).



It did take a few weeks to get used to and it did slow my production down a
little while I was learning the features.  Now that is over I love
it  There are a number of things that can be done much faster in the
Dev Studio.  There are a handful of things that do take a little long or
may require a few more clicks but the positives far outweigh the negatives.



Hopefully this will help those who are still getting used to the Dev Studio.

One
 of the first things is to Minimize all of the windows that are Restored by
 default.  This is a great help with the workspace size issues. 
 I do a lot of development on my laptop without any problem.I minimize 
every window (tab).  Once minimized an
  icon is sent to one of margins surrounding the application and grouped by
  Shortcut Bars.  Click on the appropriate icon to show that
  tab.  It will automatically minimize once you move away from it
  (such as opening a form/AL/Filter/etc).I find that initially opening a 
tab that lists objects
  from the icon, that the viewing area is a little small vertically. 
  You can easily drag the bottom down to make it larger.  I have not 
figured out if I can set the
  default size as a preference.Press
 the period key to move a fieldThis was a major frustration point at first 
until I
  figured out how to move a field with the arrow keys.  Selecting a field 
and pressing an arrow
  key used to move the field now it just selects the next field making it 
impossible
  to nudge fields around.Select a field(s) and then press the period key.  
Now you can arrow the field(s) around.
Be careful not to bump your mouse while you are moving
  field with the arrow keys, they’ll jump around the form very
  quickly.  Just press Esc to cancel the
  move.I just found this out 5 minutes ago… Keep pressing the
  period key and it will change what property you are changing (position, 
Field
  Width, Data Length)Moving between fields could be really handy if I could
  figure out how to open/get to the properties without using my mouse (you
  can navigate and set properties from the keyboard).Setting
 the form sizeThis was another pain point until I figured out how to
  do it.Open a form, click Layout from the menu bar then Show
  Actual View Size.  You will now have
  some handles to drag the form to the size you want.Once you get used to 
this it is a nice feature because
  you have to purposely change the size of your form vs. using the last
  size it was saved at.One note:  Ctrl+Alt+M
  is supposed to toggle this mode on and off.  I find that I have to choose 
Show
  Actual View Size from the menu the first time after opening a form and
  then the key combination will start to work.The
 Working Lists replaces the View By Form functionalityRight Click on the 
Working List node and select
  "New View by Form List.  Save
  it and add the forms you want to see.Then double click the new Working 
List to open (Right
  click to edit the forms)Single
 List, View by Type and View by FormWhen you are working in a Working List 
or Application
  there are 3 buttons in the upper right corner.  These change how the
  objects are grouped.Single List:  lists all objects together.  Very nice 
to sort by Modified time and
   you can see all objects (Forms, Filters, ALs, Menus) that were recently 
changed. By Type:  Groups objects by Type.  This is what we are used to in the 
Admin
   Tool, Forms grouped together, all Active Links grouped together, etc.By 
Form:  Groups objects by their primary form.
Combining these with the Filter Options is a very
  quick way to find objects (copy and paste from a def/log file)OutlineThis 
will show all fields in the view that is active
Clicking a field will automatically jump that the field
  on the form.  From there you can
  quickly click the Properties button.There are two options for how you 
view the Outline.Tree Overview:  Will show the fields in hierarchical
   format in relation to their parent container.  A page holder (AKA a 
panel) will have its
   pages listed below it.  Below that
   Attachment Pools and Table fields will have their attachments or column
   listed below them.Table Overview:  Shows Field ID, Name and Label.  You 
can sort by any of these columns!
Tab OrderYou can now
   

Re: New Remedy AR System Developers Forum

[Joe D'Souza]

:-) Was just checking.. before I attempt to browse that site..

Thanks

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jason Miller
  Sent: Tuesday, February 02, 2010 5:04 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: New Remedy AR System Developers Forum


  ** I clicked the link (with proper protection of course).  It looks pretty
legit to me.  It has Remedy content and doesn't mention V1gra anywhere.


  2010/2/2 LJ Longwing 

I recognize the name (I think) as a linked in group poster


-Original Message-
From: Action Request System discussion list(ARSList)

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Re: New Remedy AR System Developers Forum

[Jason Miller]

I clicked the link (with proper protection of course).  It looks pretty
legit to me.  It has Remedy content and doesn't mention V1gra anywhere.

2010/2/2 LJ Longwing 

> I recognize the name (I think) as a linked in group poster
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Tuesday, February 02, 2010 2:52 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: New Remedy AR System Developers Forum
>
> Is this a spam mail by any chance?
>
> I do not recognize this person as a regular poster, and hence avoided
> clicking on that link.
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of pivanov
> Sent: Tuesday, February 02, 2010 5:55 AM
> To: arslist@ARSLIST.ORG
> Subject: New Remedy AR System Developers Forum
>
>
> Dear Colleagues,
>
>  i want to introduce you a New Remedy AR System Developers Forum :
> www.remedydevelopers.eu. Hope to be useful for someone :)
>
> Regards,
>  Plamen Ivanov
>  (Пламен Иванов)
>
>
> 
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Re: Big fan of Remedy Developer Studio?

[Jason Miller]

We went live with ARS 7.5 last April.  At that time I figured I might as
well get used to this thing called the Dev Studio and force myself to use it
unless I absolutely could not (yes there are still a few bugs that require
the Admin Tool to make a change).

It did take a few weeks to get used to and it did slow my production down a
little while I was learning the features.  Now that is over I love it
There are a number of things that can be done much faster in the Dev
Studio.  There are a handful of things that do take a little long or may
require a few more clicks but the positives far outweigh the negatives.

Hopefully this will help those who are still getting used to the Dev Studio.

   - One of the first things is to Minimize all of the windows that are
   Restored by default.  This is a great help with the workspace size issues.
   I do a lot of development on my laptop without any problem.
  - I minimize every window (tab).  Once minimized an icon is sent to
  one of margins surrounding the application and grouped by Shortcut Bars.
  Click on the appropriate icon to show that tab.  It will automatically
  minimize once you move away from it (such as opening a
form/AL/Filter/etc).
  - I find that initially opening a tab that lists objects from the
  icon, that the viewing area is a little small vertically.  You can easily
  drag the bottom down to make it larger.  I have not figured out if I
  can set the default size as a preference.
   - Press the period key to move a field
  - This was a major frustration point at first until I figured out how
  to move a field with the arrow keys.  Selecting a field and pressing
  an arrow key used to move the field now it just selects the next field
  making it impossible to nudge fields around.
  - Select a field(s) and then press the period key.  Now you can arrow
  the field(s) around.
  - Be careful not to bump your mouse while you are moving field with
  the arrow keys, they’ll jump around the form very quickly.  Just press
  Esc to cancel the move.
  - I just found this out 5 minutes ago… Keep pressing the period key
  and it will change what property you are changing (position, Field Width,
  Data Length)
  - Moving between fields could be really handy if I could figure out
  how to open/get to the properties without using my mouse (you
can navigate
  and set properties from the keyboard).
   - Setting the form size
  - This was another pain point until I figured out how to do it.
  - Open a form, click Layout from the menu bar then Show Actual View
  Size.  You will now have some handles to drag the form to the size you
  want.
  - Once you get used to this it is a nice feature because you have to
  purposely change the size of your form vs. using the last size
it was saved
  at.
  - One note:  Ctrl+Alt+M is supposed to toggle this mode on and off.  I
  find that I have to choose Show Actual View Size from the menu the first
  time after opening a form and then the key combination will start to work.
   - The Working Lists replaces the View By Form functionality
  - Right Click on the Working List node and select "New View by Form
  List.  Save it and add the forms you want to see.
  - Then double click the new Working List to open (Right click to edit
  the forms)
   - Single List, View by Type and View by Form
  - When you are working in a Working List or Application there are 3
  buttons in the upper right corner.  These change how the objects are
  grouped.
 - Single List:  lists all objects together.  Very nice to sort by
 Modified time and you can see all objects (Forms, Filters,
ALs, Menus) that
 were recently changed.
 -  By Type:  Groups objects by Type.  This is what we are used to
 in the Admin Tool, Forms grouped together, all Active Links grouped
 together, etc.
 - By Form:  Groups objects by their primary form.
  - Combining these with the Filter Options is a very quick way to find
  objects (copy and paste from a def/log file)
   - Outline
  - This will show all fields in the view that is active
  - Clicking a field will automatically jump that the field on the form.
  From there you can quickly click the Properties button.
  - There are two options for how you view the Outline.
 - Tree Overview:  Will show the fields in hierarchical format in
 relation to their parent container.  A page holder (AKA a panel)
 will have its pages listed below it.  Below that Attachment Pools
 and Table fields will have their attachments or column listed
below them.
 - Table Overview:  Shows Field ID, Name and Label.  You can sort by
 any of these columns!
  - Tab Order
  - You can now set the Tab Order by changing an integer property of
  fields (Select and

Re: New Remedy AR System Developers Forum

[LJ Longwing]

I recognize the name (I think) as a linked in group poster 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum

Is this a spam mail by any chance?

I do not recognize this person as a regular poster, and hence avoided
clicking on that link.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of pivanov
Sent: Tuesday, February 02, 2010 5:55 AM
To: arslist@ARSLIST.ORG
Subject: New Remedy AR System Developers Forum


Dear Colleagues,

 i want to introduce you a New Remedy AR System Developers Forum :
www.remedydevelopers.eu. Hope to be useful for someone :)

Regards,
 Plamen Ivanov
 (Пламен Иванов)


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Re: New Remedy AR System Developers Forum

[Joe D'Souza]

Is this a spam mail by any chance?

I do not recognize this person as a regular poster, and hence avoided
clicking on that link.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of pivanov
Sent: Tuesday, February 02, 2010 5:55 AM
To: arslist@ARSLIST.ORG
Subject: New Remedy AR System Developers Forum


Dear Colleagues,

 i want to introduce you a New Remedy AR System Developers Forum :
www.remedydevelopers.eu. Hope to be useful for someone :)

Regards,
 Plamen Ivanov
 (Пламен Иванов)

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Re: Big fan of Remedy Developer Studio?

[Joe D'Souza]

Hi David,

True that.. all except the mid-tier that is 64 bit (at least on LINUX).

Have you tried using the Migrator? That might be your temporary solution.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
  Sent: Tuesday, February 02, 2010 4:31 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?


  **
  Joe



  AFAIK, all Remedy apps can only use a 32-bit JVM currently.  I have tried
loading Dev Studio on a 64-bit server with loads of memory - same issue.
Remedy Admin tool (also 32-bit) handles the def files with no problems.



  David Sanders

  Remedy Solution Architect

  Enterprise Service Suite @ Work

  ==



  tel +44 1494 468980

  mobile +44 7710 377761

  email david.sand...@westoverconsulting.co.uk



  web http://www.westoverconsulting.co.uk





--

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Tuesday, February 02, 2010 9:23 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?



  David,



  That's the best you could do then..



  Have you tried installing the client on a machine that may have more
available memory so you could use a bigger java heap? I'm assuming you may
have exhausted this option too..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**

The java heap size is already increased to the maximum that will run -
and this error still occurs with large def files.  Hence my question to
David Easter last month about whether the next version of Dev Studio will be
able to use a 64 bit JVM.



David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk






From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?



David,



Increase the memory allocated for java for the tool. That should take
care of out of memory errors..



Joe

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Re: Discovery and CMDB

[patrick zandi]

the cmdb assets are based on where they are at, not whether they are up?

monitoring is one side (Patrol, Ca-unicenter, Whatever) up / down and
overall status uptime etc.

Asset is different: ordered, recieved, being assembled, deployed, in-repair,
down, endof life, transferred, delete, in inventory.

Where is the server in the process...

On Tue, Feb 2, 2010 at 4:12 PM, Koyb P. Liabt  wrote:

> **
> If a server was discovered and marked as "deployed" and then later is not
> pingable - what status would you give this server?
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: Big fan of Remedy Developer Studio?

[David Sanders]

Joe

 

AFAIK, all Remedy apps can only use a 32-bit JVM currently.  I have tried
loading Dev Studio on a 64-bit server with loads of memory - same issue.
Remedy Admin tool (also 32-bit) handles the def files with no problems.

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

 

David,

 

That's the best you could do then..

 

Have you tried installing the client on a machine that may have more
available memory so you could use a bigger java heap? I'm assuming you may
have exhausted this option too..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
Sent: Tuesday, February 02, 2010 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

** 

The java heap size is already increased to the maximum that will run - and
this error still occurs with large def files.  Hence my question to David
Easter last month about whether the next version of Dev Studio will be able
to use a 64 bit JVM.

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

 

David,

 

Increase the memory allocated for java for the tool. That should take care
of out of memory errors..

 

Joe

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Re: Big fan of Remedy Developer Studio?

[Joe D'Souza]

David,

That's the best you could do then..

Have you tried installing the client on a machine that may have more
available memory so you could use a bigger java heap? I'm assuming you may
have exhausted this option too..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
  Sent: Tuesday, February 02, 2010 4:15 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?


  **
  The java heap size is already increased to the maximum that will run - and
this error still occurs with large def files.  Hence my question to David
Easter last month about whether the next version of Dev Studio will be able
to use a 64 bit JVM.



  David Sanders

  Remedy Solution Architect

  Enterprise Service Suite @ Work

  ==



  tel +44 1494 468980

  mobile +44 7710 377761

  email david.sand...@westoverconsulting.co.uk



  web http://www.westoverconsulting.co.uk





--

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Tuesday, February 02, 2010 8:14 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?



  David,



  Increase the memory allocated for java for the tool. That should take care
of out of memory errors..



  Joe

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Re: Big fan of Remedy Developer Studio?

[David Sanders]

The java heap size is already increased to the maximum that will run - and
this error still occurs with large def files.  Hence my question to David
Easter last month about whether the next version of Dev Studio will be able
to use a 64 bit JVM.

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 02, 2010 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

 

David,

 

Increase the memory allocated for java for the tool. That should take care
of out of memory errors..

 

Joe

 

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Are"_

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Discovery and CMDB

[Koyb P. Liabt]

If a server was discovered and marked as "deployed" and then later is not  
pingable - what status would you give this server?

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Re: Database Migration

[gene...@remedy-sso.com]

Shawn,

 

 

You should make backup of schema ARADMIN in database on SERVER2 and next you
should restore this backup on SERVER1. It should works.

In one my client I moved ITSM from windows to solaris using this method, and
it works.

 

Cheers 

 

Konrad 

 

Single Sign On for Remedy AR System

http://www.remedy-sso.com  

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jot Singh
Sent: Tuesday, February 02, 2010 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Database Migration

 

** Hello all,
I wanted to bounce off a couple of things off the folks in here.I have
two servers with Remedy installed with the following specifics:-

SERVER1
OS - CentOS
ARServer Version - 7.1 patch 3
ITSM version- 7.0.03 patch 8 ( everything OOB)
Database   -oracle 10 g(remote)
Midtier  -   7.1 patch 3

SERVER 2
OS  - Rhel 5
ARServer Version - 7.1 patch 3
ITSM version-  7.0.03 patch 8
Database - oracle 10g ( remote)  (same host as box 1 but separate
DB instance)
Midtier  - 7.1 patch 3
Contains customizations to ITSM modules,  in - house ARS apps, and
their integration.

I need to let go of SERVER 2 but have all the data, custom apps and
customizations moved over to SERVER1. what would be a good approach to
accomplish this. I am thinking of following two ways to accomplish
this:

1) Do a DB refresh from SERVER 2 to SERVER 1 and clean out all the
server name references ,config forms. Please let me know of any
gotcha's or caveats in this approach.

2) Is it possible for SERVER1 to connect to DB instance of SERVER2 by
doing the ar.conf,TWOTASK, etc changes? I am betting it cant be this
easy.if its possible what should be my approach for it?

Thanks

On Tue, Feb 2, 2010 at 8:47 AM, Pierson, Shawn 
wrote:

** 

One thing we do in our discovery process is to match on serial number as a
unique identifier for our discovery.  We don't force Change Requests for
that, even for servers, because often we have VM servers that are used for a
short testing period then thrown away, or various other things that would
result in it getting out of control.  For production, however, we do force
Change Requests and the full approval process, but that is very rare.
Usually when we bring up a new server, we leave the old one in place for a
while as a fallback so the new server gets a new name, and if it is customer
facing we use DNS names to point to the new system.  For example, from my
users' perspective, they can go to http://remedy or http://help but on the
back end if we upgrade to a new server it goes from being named something
like sou-rem01p to sou-rem02p and most likely three separate Change Requests
are initiated:  1) To bring the new server online, 2) to install the
applications, and 3) to redirect the DNS entry to the new server.

 

I hope this offers some useful information.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, February 02, 2010 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Discovery and Servers Changes

 

** 

Hi All,

 

We have host name changes all the time.  Our users are sending emails to
development every time the host name changes.  I am implementing a new
process where host name changes are done thru Change Management as part of
automatic maintenance.  I was just curious - what are other people doing
when there are host name changes.  If the host name changes do you go
rediscover the asset.  Do you request your users to submit a change request,
or is an email sufficient, and then you go and rediscover the asset?

 

Also we find servers that are not pingable and someone is marking the
servers as down.  I do not believe servers should automatically be marked as
down if they are not pingable.  A server can be not pingable for many
reasons and it does not mean its down.

 

 

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Re: Table for BMC.IMPORT.TOPO

[Kathy Morris]

We only have Foundation for discovery (not  Topology) - so I went to ERD to 
download Drift Management and it was there to  download.  I would like to 
run Drift Management.  We are on 7.5 AR  System, patch 2 and CMDB 2.0 patch 
1.  How would I get Drift  Management?
 
 
In a message dated 1/28/2010 5:03:57 P.M. Eastern Standard Time,  
kdea...@kellydeaver.com writes:

**  
Drift Management is included with CMDB 7.5. An earlier version was  
included with BMC Discovery Solution (the bundle of CD/TD/FD). It gives far  
more 
comparison capabilities than the compare of two things in CMDB console.  It 
is all run from Remedy Forms and utilizes CMDB data.

Kelly Deaver
kdea...@kellydeaver.com (ARSlist mail)




 Original Message 
Subject: Re:  Table for BMC.IMPORT.TOPO
From: Kathy Morris  
Date: Thu, January 28, 2010 12:11  pm
To: arslist@ARSLIST.ORG

**  
Never heard of Drift Management - I am looking into it.  I hope  it's free. 
 
 
In a message dated 1/15/2010 3:49:38 A.M. Eastern Standard Time,  
p.romain.arsl...@parsolutions.co.uk writes:

Have  you looked into using the BMC Drift Management Tool?



>  Yes, I believe that is what I was thinking about.  I haven't used  it
> myself, but wanted to point out that there is comparison  functionality
> built into the CMDB that you may want to look into  if you weren't aware
> that it was there.
>
>  Lyle
>
> From: Action Request System discussion  list(ARSList)
> [_mailto:arsl...@arslist.org_ (mailto:arslist@ARSLIST.ORG) ] On  Behalf 
Of Kathy Morris
> Sent: Thursday, January 14, 2010 4:36  PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Table for  BMC.IMPORT.TOPO
>
> **
> Are you referring to running a  job that does a comparison?
>
> In a message dated 1/14/2010  4:29:59 P.M. Eastern Standard Time,
> tayl...@ldschurch.org  writes:
> **
> There are not separate tables for each of the  database - all datasets are
> stored in the same table in the  database.  The only thing that
> distinguishes the data in one  dataset and another is a field that
> indicates which dataset a  given record belongs to.
>
> The CMDB already contains the  ability to run a comparison between 
datasets
> off the CMDB  Console.  Does that functionality not give you what you are
>  looking for?
>
> Lyle
>
> From: Action Request  System discussion list(ARSList)
> [_mailto:arsl...@arslist.org_ (mailto:arslist@ARSLIST.ORG) ] On  Behalf 
Of Kathy Morris
> Sent: Thursday, January 14, 2010 2:25  PM
> To: arslist@ARSLIST.ORG
> Subject: Table for  BMC.IMPORT.TOPO
>
> **
> Hi All,
>
> I am  trying to compare the data between BMC.IMPORT.TOPO and BMC.ASSET.
>  I was going to try a comparison using Business Objects reports.
>  How would you compare the results between these two datasets since are  
the
> same table BMC.ASSET.
> Does anyone know the name of the  table that stores the data in the
> Discovery  datastore?
>
>
>
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Re: Database Migration

[Joe D'Souza]

It is actually that easy..

Do not forget reconfiguring Load balancers if you have any..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jot Singh
  Sent: Tuesday, February 02, 2010 11:53 AM
  To: arslist@ARSLIST.ORG
  Subject: Database Migration


  ** Hello all,
  I wanted to bounce off a couple of things off the folks in here.I have
  two servers with Remedy installed with the following specifics:-

  SERVER1
  OS - CentOS
  ARServer Version - 7.1 patch 3
  ITSM version- 7.0.03 patch 8 ( everything OOB)
  Database   -oracle 10 g(remote)
  Midtier  -   7.1 patch 3

  SERVER 2
  OS  - Rhel 5
  ARServer Version - 7.1 patch 3
  ITSM version-  7.0.03 patch 8
  Database - oracle 10g ( remote)  (same host as box 1 but separate
  DB instance)
  Midtier  - 7.1 patch 3
  Contains customizations to ITSM modules,  in - house ARS apps, and
  their integration.

  I need to let go of SERVER 2 but have all the data, custom apps and
  customizations moved over to SERVER1. what would be a good approach to
  accomplish this. I am thinking of following two ways to accomplish
  this:

  1) Do a DB refresh from SERVER 2 to SERVER 1 and clean out all the
  server name references ,config forms. Please let me know of any
  gotcha's or caveats in this approach.

  2) Is it possible for SERVER1 to connect to DB instance of SERVER2 by
  doing the ar.conf,TWOTASK, etc changes? I am betting it cant be this
  easy.if its possible what should be my approach for it?

  Thanks


  On Tue, Feb 2, 2010 at 8:47 AM, Pierson, Shawn 
wrote:

**
One thing we do in our discovery process is to match on serial number as
a unique identifier for our discovery.  We don’t force Change Requests for
that, even for servers, because often we have VM servers that are used for a
short testing period then thrown away, or various other things that would
result in it getting out of control.  For production, however, we do force
Change Requests and the full approval process, but that is very rare.
Usually when we bring up a new server, we leave the old one in place for a
while as a fallback so the new server gets a new name, and if it is customer
facing we use DNS names to point to the new system.  For example, from my
users’ perspective, they can go to http://remedy or http://help but on the
back end if we upgrade to a new server it goes from being named something
like sou-rem01p to sou-rem02p and most likely three separate Change Requests
are initiated:  1) To bring the new server online, 2) to install the
applications, and 3) to redirect the DNS entry to the new server.



I hope this offers some useful information.



Shawn Pierson



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, February 02, 2010 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Discovery and Servers Changes



**

Hi All,



We have host name changes all the time.  Our users are sending emails to
development every time the host name changes.  I am implementing a new
process where host name changes are done thru Change Management as part of
automatic maintenance.  I was just curious - what are other people doing
when there are host name changes.  If the host name changes do you go
rediscover the asset.  Do you request your users to submit a change request,
or is an email sufficient, and then you go and rediscover the asset?



Also we find servers that are not pingable and someone is marking the
servers as down.  I do not believe servers should automatically be marked as
down if they are not pingable.  A server can be not pingable for many
reasons and it does not mean its down.





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Re: Big fan of Remedy Developer Studio?

[Joe D'Souza]

David,

Increase the memory allocated for java for the tool. That should take care
of out of memory errors..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of David Sanders
  Sent: Tuesday, February 02, 2010 2:53 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Big fan of Remedy Developer Studio?


  **
  Dev Studio??  Every time you try to import or export a large def file or
application.







  And where is the "Running Eclipse" section of the read me file?





  David Sanders

  Remedy Solution Architect

  Enterprise Service Suite @ Work

  ==



  tel +44 1494 468980

  mobile +44 7710 377761

  email david.sand...@westoverconsulting.co.uk



  web http://www.westoverconsulting.co.uk





  -Original Message-

  From: Action Request System discussion list(ARSList)

  [mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue

  Sent: 02 February 2010 17:33

  To: arslist@ARSLIST.ORG

  Subject: Big fan of Remedy Developer Studio?



  I can not make up my mind if I like it or not! I am sorry if this has been

  debated up and down in the past on the arslist?







  I find it quicker, faster and more effective to work within the old Remedy

  Administrator. There is some nice functionality within Remedy Developer

  Studio but in general everything takes longer time. Well - my fingers are

  more used to the Admin tool. Even so - I got better control and things are

  done quicker the "old fashion way".







  It might be the displays! At home I got two 24" displays. At work I am
only

  given one 17". Working in the Studio is more fun then - it almost requires

  some big screens to work with. Still - my preferred tool is Remedy Admin.







  Am I the only one who finds the transition to the Studio difficult? It is

  making the ARS platform more up-to-date but I think the Studio got a good

  way to go before it provides a good development environment.







  All the best



  Terje

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<>

Re: Big fan of Remedy Developer Studio?

[David Sanders]

Dev Studio??  Every time you try to import or export a large def file or
application.

 



 

And where is the "Running Eclipse" section of the read me file?

 

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk

 

web http://www.westoverconsulting.co.uk

 

 

-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue

Sent: 02 February 2010 17:33

To: arslist@ARSLIST.ORG

Subject: Big fan of Remedy Developer Studio?

 

I can not make up my mind if I like it or not! I am sorry if this has been

debated up and down in the past on the arslist?

 

 

 

I find it quicker, faster and more effective to work within the old Remedy

Administrator. There is some nice functionality within Remedy Developer

Studio but in general everything takes longer time. Well - my fingers are

more used to the Admin tool. Even so - I got better control and things are

done quicker the "old fashion way".

 

 

 

It might be the displays! At home I got two 24" displays. At work I am only

given one 17". Working in the Studio is more fun then - it almost requires

some big screens to work with. Still - my preferred tool is Remedy Admin.

 

 

 

Am I the only one who finds the transition to the Studio difficult? It is

making the ARS platform more up-to-date but I think the Studio got a good

way to go before it provides a good development environment. 

 

 

 

All the best

 

Terje

 

 



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Checked by AVG - www.avg.com 

Version: 8.5.432 / Virus Database: 271.1.1/2662 - Release Date: 02/02/10

07:35:00

 


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<>

Re: AR System Email Error Logs

[Kemes, Lisa]

That's another puzzler, our outgoing mailbox has "Yes" for the field "Default 
Outgoing Mailbox"  But we don't have anything in the Default Addressing 
Fields


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
I believe this would only be the case for inbound since the error is generated 
by the AR System Email Daemon.  For outbound, there's no application validation 
the needs to take place on submit to the Email Messages form via a "Notify" 
action.  As far as the 110044 error you are troubleshooting, it sounds like you 
don't have an outbound mailbox configured as the "Default".

Leonard

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Do you think this happens with Outbound messages too?  I have some errors with 
our outbound mailbox as well.


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs
**
Yes, there some instances where an error would cause the Email Message to get 
deleted. This is more prone to occur on inbound messages.  For example, if an 
inbound email is supposed to generate a new incident (or other application 
record) on submit to the Email Message form, and there is a required field 
value missing (or some other invalid value), the transaction will rollback and 
the email message will be deleted.  In this case however, the error should 
still appear in the error log.

Leonard

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Thanks, so what happens if the email id on the AR System Email Error Logs form 
doesn't match anything on the AR System Email Messages form.  We don't delete 
the email messages records.

Do some errors happen that are so severe that an Email Message record is not 
created?


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs
**
Hi Lisa,

Error messages in the "AR System Email Error Log" are already linked with the 
associated message in "AR System Email Message".  You have to select "Yes" for 
the "Display Advanced Options:" on the Email Messages record then the [Error] 
tab will show.  On the table field, the error from the Error Log will show.  
The Table qualification is "$Email ID$ = 'Email ID'"

HTH

Leonard Neely
Column Technologies

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044 " Mailbox Name is missing and no default Mailbox 
has been configured"

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: AR System Email Error Logs

[Leonard Neely - FOJ]

I believe this would only be the case for inbound since the error is
generated by the AR System Email Daemon.  For outbound, there's no
application validation the needs to take place on submit to the Email
Messages form via a "Notify" action.  As far as the 110044 error you are
troubleshooting, it sounds like you don't have an outbound mailbox
configured as the "Default".

 

Leonard

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

 

** 

Do you think this happens with Outbound messages too?  I have some errors
with our outbound mailbox as well.

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

** 

Yes, there some instances where an error would cause the Email Message to
get deleted. This is more prone to occur on inbound messages.  For example,
if an inbound email is supposed to generate a new incident (or other
application record) on submit to the Email Message form, and there is a
required field value missing (or some other invalid value), the transaction
will rollback and the email message will be deleted.  In this case however,
the error should still appear in the error log.

 

Leonard 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

 

** 

Thanks, so what happens if the email id on the AR System Email Error Logs
form doesn't match anything on the AR System Email Messages form.  We don't
delete the email messages records.  

 

Do some errors happen that are so severe that an Email Message record is not
created?

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

** 

Hi Lisa,

 

Error messages in the "AR System Email Error Log" are already linked with
the associated message in "AR System Email Message".  You have to select
"Yes" for the "Display Advanced Options:" on the Email Messages record then
the [Error] tab will show.  On the table field, the error from the Error Log
will show.  The Table qualification is "$Email ID$ = 'Email ID'"

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

 

** 

Is there anyway to link a record in the AR System Email Error Log to a
record in the AR System Email Messages Form?

 

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

 

I'd like to know which message is causing errors.  I looked at the Time
Stamp on the Error Log record and I don't see ANYTHING that rejected or
shows any errors within that timeframe.

 

I'm looking at an error 110044 " Mailbox Name is missing and no default
Mailbox has been configured"

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

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Re: Big fan of Remedy Developer Studio?

[Robert Page]

Well I recently had to go back to the Admin tool from spending the last 12
months on dev studio and I did not enjoy it.

I agree certain actions in the admin tool are a little quicker and dev
studio has a few things they need to sort out, but I can leave them a side
as the admin tool has many years of development behind it.

Overall being able to have multiple different tabs with different form
queries and lists of workflow makes it richer and I certainly find it easier
to find workflow than I did in the admin tool.

I look forward to seeing what else they can provide with it.

Just my thoughts, we are all different so will have different views on the
subject, this is up there with windows/unix, oracle/sql, one that will range
forever more!

Cheers

Robert

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue
Sent: 02 February 2010 17:33
To: arslist@ARSLIST.ORG
Subject: Big fan of Remedy Developer Studio?

I can not make up my mind if I like it or not! I am sorry if this has been
debated up and down in the past on the arslist?

 

I find it quicker, faster and more effective to work within the old Remedy
Administrator. There is some nice functionality within Remedy Developer
Studio but in general everything takes longer time. Well - my fingers are
more used to the Admin tool. Even so - I got better control and things are
done quicker the "old fashion way".

 

It might be the displays! At home I got two 24" displays. At work I am only
given one 17". Working in the Studio is more fun then - it almost requires
some big screens to work with. Still - my preferred tool is Remedy Admin.

 

Am I the only one who finds the transition to the Studio difficult? It is
making the ARS platform more up-to-date but I think the Studio got a good
way to go before it provides a good development environment. 

 

All the best

Terje



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Re: Big fan of Remedy Developer Studio?

[jot s]

Aby thoughts???

Hello all,
I wanted to bounce off a couple of things off the folks in here.I have
two servers with Remedy installed with the following specifics:-

SERVER1
OS - CentOS
ARServer Version - 7.1 patch 3
ITSM version- 7.0.03 patch 8 ( everything OOB)
Database   -oracle 10 g(remote)
Midtier  -   7.1 patch 3

SERVER 2
OS  - Rhel 5
ARServer Version - 7.1 patch 3
ITSM version-  7.0.03 patch 8
Database - oracle 10g ( remote)  (same host as box 1 but separate
DB instance)
Midtier  - 7.1 patch 3
Contains customizations to ITSM modules,  in - house ARS apps, and
their integration.

I need to let go of SERVER 2 but have all the data, custom apps and
customizations moved over to SERVER1. what would be a good approach to
accomplish this. I am thinking of following two ways to accomplish
this:

1) Do a DB refresh from SERVER 2 to SERVER 1 and clean out all the
server name references ,config forms. Please let me know of any
gotcha's or caveats in this approach.

2) Is it possible for SERVER1 to connect to DB instance of SERVER2 by
doing the ar.conf,TWOTASK, etc changes? I am betting it cant be this
easy.if its possible what should be my approach for it?

Thanks

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Re: AR System Email Error Logs

[Kemes, Lisa]

Do you think this happens with Outbound messages too?  I have some errors with 
our outbound mailbox as well.


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Yes, there some instances where an error would cause the Email Message to get 
deleted. This is more prone to occur on inbound messages.  For example, if an 
inbound email is supposed to generate a new incident (or other application 
record) on submit to the Email Message form, and there is a required field 
value missing (or some other invalid value), the transaction will rollback and 
the email message will be deleted.  In this case however, the error should 
still appear in the error log.

Leonard

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Thanks, so what happens if the email id on the AR System Email Error Logs form 
doesn't match anything on the AR System Email Messages form.  We don't delete 
the email messages records.

Do some errors happen that are so severe that an Email Message record is not 
created?


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs
**
Hi Lisa,

Error messages in the "AR System Email Error Log" are already linked with the 
associated message in "AR System Email Message".  You have to select "Yes" for 
the "Display Advanced Options:" on the Email Messages record then the [Error] 
tab will show.  On the table field, the error from the Error Log will show.  
The Table qualification is "$Email ID$ = 'Email ID'"

HTH

Leonard Neely
Column Technologies

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044 " Mailbox Name is missing and no default Mailbox 
has been configured"

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: AR System Email Error Logs

[Leonard Neely - FOJ]

Yes, there some instances where an error would cause the Email Message to
get deleted. This is more prone to occur on inbound messages.  For example,
if an inbound email is supposed to generate a new incident (or other
application record) on submit to the Email Message form, and there is a
required field value missing (or some other invalid value), the transaction
will rollback and the email message will be deleted.  In this case however,
the error should still appear in the error log.

 

Leonard 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

 

** 

Thanks, so what happens if the email id on the AR System Email Error Logs
form doesn't match anything on the AR System Email Messages form.  We don't
delete the email messages records.  

 

Do some errors happen that are so severe that an Email Message record is not
created?

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

** 

Hi Lisa,

 

Error messages in the "AR System Email Error Log" are already linked with
the associated message in "AR System Email Message".  You have to select
"Yes" for the "Display Advanced Options:" on the Email Messages record then
the [Error] tab will show.  On the table field, the error from the Error Log
will show.  The Table qualification is "$Email ID$ = 'Email ID'"

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

 

** 

Is there anyway to link a record in the AR System Email Error Log to a
record in the AR System Email Messages Form?

 

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

 

I'd like to know which message is causing errors.  I looked at the Time
Stamp on the Error Log record and I don't see ANYTHING that rejected or
shows any errors within that timeframe.

 

I'm looking at an error 110044 " Mailbox Name is missing and no default
Mailbox has been configured"

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

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Re: How to allow a specific character as first character?

[Misi Mladoniczky]

Hi,

$DIGIT$ can be used as pattern. I do not know if it allows + or -...

If you create FLTR (ACTL) to control this, you have to specify all
possibilities.

NOT(
'Field1' LIKE "[0-9]" OR
'Field1' LIKE "[-0-9][0-9]" OR
'Field1' LIKE "[-0-9][0-9][0-9]" OR
'Field1' LIKE "[-0-9][0-9][0-9][0-9]" OR
'Field1' LIKE "[-0-9][0-9][0-9][0-9][0-9]"
)

This should allow numbers from - to 9.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi there,
>
> I have a character field that I need to convert into an integer field
> or to emulate a field that accepts positive and negative numbers only.
>
> This:  'Field1' LIKE  "%[^0-9]%" works just fine to enforce numbers
> only.
>
> But how to enforce, that an input consists of numbers only and *can*
> start with a "-" (emulation of negative numbers)?
>
> Thanks,
> Mark
>
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>

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Lyle Taylor]

On a side note, do you have Development Cache Mode turned on on this server?  
If so, you'll probably want to turn it off, especially if this is a production 
server.  Having dev cache mode turned on can cause the admin thread to get 
blocked for extended periods of time depending on what's going on on your 
server.  Note that changing this setting will require you to restart the AR 
server for it to take effect.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Tuesday, February 02, 2010 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

**
The ARERR 93 suggests that the admin thread is busy doing something and so is 
not available for the Admin Tool to use.  If you happen to have server logging 
on you may be able to work out what it's up to from the logs.  Also, depending 
which platform you're on, you may be able to use ptack (Solaris), gstack 
(Linux), procstack (AIX) or Spotlight on Windows to see what the admin thread 
is up to.  If the thread has died/hung  for some reason you're going to have to 
restart the server.

Mark


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Re: How to allow a specific character as first character?

[Lyle Taylor]

That doesn't look right to me.  That looks like it would match text that 
contains at least one character that is NOT a number.  Meaning that any of 
these would match that expression: foo, f00, 0a0, etc.  123 would NOT match 
that expression.  That said, if your approach is to match the opposite and 
negate it, then that might work.  If so, then you might be able to do it like 
this:

'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%[^0-9]%"

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Tuesday, February 02, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: How to allow a specific character as first character?

Hi there,

I have a character field that I need to convert into an integer field
or to emulate a field that accepts positive and negative numbers only.

This:  'Field1' LIKE  "%[^0-9]%" works just fine to enforce numbers
only.

But how to enforce, that an input consists of numbers only and *can*
start with a "-" (emulation of negative numbers)?

Thanks,
Mark

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Re: Big fan of Remedy Developer Studio?

[Joe D'Souza]

I have been in the Remedy world since version 3 too.. I echo the same
sentiments as LJ.

I think its just a learning curve that kind of sticks out like a big fat
thorn for the first few days.. I felt the same you'll did on my first few
days with the tool, but as I kept using it, I think going back to the older
Admin tool is something I might quite not prefer because it is obviously a
lot slower than Dev Studio. Things aren't as straight forward as they used
to be for e.g. in the old tool just double clicking on an item would bring
up its properties.. no longer.. its a bit of a navigation, but its not hard
to learn where those controls are.

It's no longer as point and click as it used to be - so what - we are (most
of us) developers, and not everything out there is point and click and yet
there is a lot of good stuff out there..

Yes the Dev Studio even with its most current versions has a few quirks. I
came across quite a few (one that I clearly remember was one with join forms
but that was fixed with patch 3). And many things do not work at all as they
are options that are deprecated as they will no longer be supported - for
e.g. you can no longer share fields on a tab page, which is now called a
panel. If you have workflow that already has shared fields, it works, but
the new ones you create do not give you that option to share fields..

Many little annoyances like that.. But all in all it seems to be heading in
a good direction - with a lot of bugs along the way.. It may be a while
before all those things are really ironed out..

Its a tool that in the beginning you might 'hate to love' but once you get a
little comfortable with it, it does look promising..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of LJ Longwing
Sent: Tuesday, February 02, 2010 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?


The way I look at it is this.  'Get Used to it now, rather than later'.  I
have been developing in Remedy since 3.2 in '98 and have heard countless
people complain about the admin toolbut like you, I got used to it and
simply know how to get around it better than the Dev studio...but the point
is that BMC won't be going back to the admin tool and if you touch a 7.5
server, you should touch it with the same 'Admin' as the server
version...this has ALWAYS been the guidance providedso unless you plan
on staying on 7.1 from now through eternity (which is always an option of
course)...ya just need to put the same time into learning Dev studio that
you put into learning the Admin tool.  I agree that it's a bit 'rough' at
the momentwith some things that don't work properlyfor those, and
those things only I go back to my Admin tool.  I apply the latest patches to
the clients as soon as they come out and they fix more things each time they
come out.  I know the question was really 'do you like what you know, or the
new thing'and I think everyone likes what they knowbut if we want to
stay current it's in our best interest to accept change and learn to like
the new dev studio :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue
Sent: Tuesday, February 02, 2010 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Big fan of Remedy Developer Studio?

I can not make up my mind if I like it or not! I am sorry if this has been
debated up and down in the past on the arslist?

I find it quicker, faster and more effective to work within the old Remedy
Administrator. There is some nice functionality within Remedy Developer
Studio but in general everything takes longer time. Well - my fingers are
more used to the Admin tool. Even so - I got better control and things are
done quicker the "old fashion way".

It might be the displays! At home I got two 24" displays. At work I am only
given one 17". Working in the Studio is more fun then - it almost requires
some big screens to work with. Still - my preferred tool is Remedy Admin.

Am I the only one who finds the transition to the Studio difficult? It is
making the ARS platform more up-to-date but I think the Studio got a good
way to go before it provides a good development environment. 

All the best

Terje

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Re: AR System Email Error Logs

[Kemes, Lisa]

Thanks, so what happens if the email id on the AR System Email Error Logs form 
doesn't match anything on the AR System Email Messages form.  We don't delete 
the email messages records.

Do some errors happen that are so severe that an Email Message record is not 
created?


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Hi Lisa,

Error messages in the "AR System Email Error Log" are already linked with the 
associated message in "AR System Email Message".  You have to select "Yes" for 
the "Display Advanced Options:" on the Email Messages record then the [Error] 
tab will show.  On the table field, the error from the Error Log will show.  
The Table qualification is "$Email ID$ = 'Email ID'"

HTH

Leonard Neely
Column Technologies

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044 " Mailbox Name is missing and no default Mailbox 
has been configured"

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: AR System Email Error Logs

[Leonard Neely - FOJ]

Hi Lisa,

 

Error messages in the "AR System Email Error Log" are already linked with
the associated message in "AR System Email Message".  You have to select
"Yes" for the "Display Advanced Options:" on the Email Messages record then
the [Error] tab will show.  On the table field, the error from the Error Log
will show.  The Table qualification is "$Email ID$ = 'Email ID'"

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

 

** 

Is there anyway to link a record in the AR System Email Error Log to a
record in the AR System Email Messages Form?

 

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

 

I'd like to know which message is causing errors.  I looked at the Time
Stamp on the Error Log record and I don't see ANYTHING that rejected or
shows any errors within that timeframe.

 

I'm looking at an error 110044 " Mailbox Name is missing and no default
Mailbox has been configured"

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

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Re: AR System Email Error Logs

[Lyle Taylor]

Email ID is the field that links the two records together (same field on both 
forms).  If you don't find the corresponding e-mail in the email messages form, 
it's possible that that record has been deleted.  OOB, the errors form does not 
get cleaned up when an email gets removed from the email messages form (I added 
a filter on our system to fix that and keep the email errors form from getting 
filled up with error messages that no longer have a corresponding e-mail in the 
messages form).

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044 " Mailbox Name is missing and no default Mailbox 
has been configured"

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Big fan of Remedy Developer Studio?

[LJ Longwing]

The way I look at it is this.  'Get Used to it now, rather than later'.  I
have been developing in Remedy since 3.2 in '98 and have heard countless
people complain about the admin toolbut like you, I got used to it and
simply know how to get around it better than the Dev studio...but the point
is that BMC won't be going back to the admin tool and if you touch a 7.5
server, you should touch it with the same 'Admin' as the server
version...this has ALWAYS been the guidance providedso unless you plan
on staying on 7.1 from now through eternity (which is always an option of
course)...ya just need to put the same time into learning Dev studio that
you put into learning the Admin tool.  I agree that it's a bit 'rough' at
the momentwith some things that don't work properlyfor those, and
those things only I go back to my Admin tool.  I apply the latest patches to
the clients as soon as they come out and they fix more things each time they
come out.  I know the question was really 'do you like what you know, or the
new thing'and I think everyone likes what they knowbut if we want to
stay current it's in our best interest to accept change and learn to like
the new dev studio :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue
Sent: Tuesday, February 02, 2010 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Big fan of Remedy Developer Studio?

I can not make up my mind if I like it or not! I am sorry if this has been
debated up and down in the past on the arslist?

 

I find it quicker, faster and more effective to work within the old Remedy
Administrator. There is some nice functionality within Remedy Developer
Studio but in general everything takes longer time. Well - my fingers are
more used to the Admin tool. Even so - I got better control and things are
done quicker the "old fashion way".

 

It might be the displays! At home I got two 24" displays. At work I am only
given one 17". Working in the Studio is more fun then - it almost requires
some big screens to work with. Still - my preferred tool is Remedy Admin.

 

Am I the only one who finds the transition to the Studio difficult? It is
making the ARS platform more up-to-date but I think the Studio got a good
way to go before it provides a good development environment. 

 

All the best

Terje



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Re: Big fan of Remedy Developer Studio?

[Eli Schilling]

Terje,

I'm in the same boat.  I think the developer studio has a lot to
offer...but you need AT LEAST a 24" monitor (4 would be better).
Otherwise I find myself constanting resizing the frames to move from one
area to another.

I still go back and forth between Developer Studio and Remedy Admin 7.1.
For quick fixes the admin tool is easier.  But if I'm building complex
workflow its nice to have the flexibility of the Developer Studio.

Cheers!

Eli 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue
Sent: Tuesday, February 02, 2010 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Big fan of Remedy Developer Studio?

I can not make up my mind if I like it or not! I am sorry if this has
been debated up and down in the past on the arslist?

 

I find it quicker, faster and more effective to work within the old
Remedy Administrator. There is some nice functionality within Remedy
Developer Studio but in general everything takes longer time. Well - my
fingers are more used to the Admin tool. Even so - I got better control
and things are done quicker the "old fashion way".

 

It might be the displays! At home I got two 24" displays. At work I am
only given one 17". Working in the Studio is more fun then - it almost
requires some big screens to work with. Still - my preferred tool is
Remedy Admin.

 

Am I the only one who finds the transition to the Studio difficult? It
is making the ARS platform more up-to-date but I think the Studio got a
good way to go before it provides a good development environment. 

 

All the best

Terje



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Re: Senior Systems Engineer @ IT Prophets

[Kelly Gatewood]

Matt,

Thanks for pointing that out.  I guess I should leave the job postings to the 
professionals ;).

We are in the US.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
www.itprophets.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Tuesday, February 02, 2010 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Systems Engineer @ IT Prophets

You may want to state country, this is an international list.

Matt

> Company Overview:
>
> IT Prophets is a Premier BMC partner focused on delivering quality
> solutions to solve our clients information technology and process needs.
> We are currently seeking Senior Remedy Consultants to join our team.
>
> General Description:
>
> The Senior Remedy Consultant will be able to work successfully as a team
> player within our organization.  The candidate will be able to work with
> our clients to gather and implement requirements as defined by our
> customers and will be able to implement the BMC Remedy suite of
> applications as well as test and document their work.
>
> Job Summary:
>
> Though we are seeking consultants with strong AR System development (6.x
> and above) and integration skills, it is extremely important that
> candidates possess at least two years' experience implementing ITSM 7.x
>
>
> Senior Systems Engineers at IT Prophets fulfill the following roles.
>
> Relationship management - Relationship management involves interaction
> with client groups and advocating their business needs.  Relationship
> managers are responsible for managing client demand. Relationship managers
> must be highly credible to their customers and understand how technology
> can be exploited for business advantage.
>
> General relationship management responsibilities:
>
> Enhance client relationships
> Enhance vendor relationships
> Requirements gathering
> Identify potential opportunities
>
> Delivery management - Delivery management focuses on integrating IS
> organization processes and roles to deliver specific services in an
> effective and cost-efficient manner.
>
> General delivery management responsibilities:
>
> Design customer focused solutions
> Develop solutions
> Ensure that product is meeting goals
> Document final solutions
> Identify opportunities for improvement
>
> Continuous improvement - Continuous improvement focuses on self
> improvement and consistently enhancing the value of our company through
> that improvement.
>
> General continuous improvement responsibilities:
>
> Receive Training
> Achieve designated certifications
> Share knowledge with teammates
>
>
> Required Skills:
>
> BMC Remedy ARS   3 - 5 years
> ITSM applications 3 - 5 years
> General consulting  2 - 3 years
>
> Desired Skills:
>
> SQL/Oracle 1 - 2 years
> Windows/Unix  1 - 2 years
> IT Architecture  1 - 2 years
> Requirements gathering   1 - 2 years
> ITIL Foundations Certified
> Remedy certifications
>
>
> Compensation:
>
> Compensation will consist of a competitive base salary combined with a
> commission structure.
>
> Location and travel:
>
> The amount of travel will be dependent upon the location of the engineer.
> Preference will be given to consultants in the southeast, but others are
> encouraged to apply.
>
> Kelly Gatewood
> Senior Solutions Architect
> IT Prophets
> www.itprophets.com
>
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AR System Email Error Logs

[Kemes, Lisa]

Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044 " Mailbox Name is missing and no default Mailbox 
has been configured"

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Big fan of Remedy Developer Studio?

[Terje Moglestue]

I can not make up my mind if I like it or not! I am sorry if this has been 
debated up and down in the past on the arslist?

 

I find it quicker, faster and more effective to work within the old Remedy 
Administrator. There is some nice functionality within Remedy Developer Studio 
but in general everything takes longer time. Well - my fingers are more used to 
the Admin tool. Even so - I got better control and things are done quicker the 
"old fashion way".

 

It might be the displays! At home I got two 24" displays. At work I am only 
given one 17". Working in the Studio is more fun then - it almost requires some 
big screens to work with. Still - my preferred tool is Remedy Admin.

 

Am I the only one who finds the transition to the Studio difficult? It is 
making the ARS platform more up-to-date but I think the Studio got a good way 
to go before it provides a good development environment. 

 

All the best

Terje


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Re: JOB: Senior Systems Engineer @ IT Prophets

[Matt Worsdell]

You may want to state country, this is an international list.

Matt

> Company Overview:
>
> IT Prophets is a Premier BMC partner focused on delivering quality
> solutions to solve our clients information technology and process needs.
> We are currently seeking Senior Remedy Consultants to join our team.
>
> General Description:
>
> The Senior Remedy Consultant will be able to work successfully as a team
> player within our organization.  The candidate will be able to work with
> our clients to gather and implement requirements as defined by our
> customers and will be able to implement the BMC Remedy suite of
> applications as well as test and document their work.
>
> Job Summary:
>
> Though we are seeking consultants with strong AR System development (6.x
> and above) and integration skills, it is extremely important that
> candidates possess at least two years' experience implementing ITSM 7.x
>
>
> Senior Systems Engineers at IT Prophets fulfill the following roles.
>
> Relationship management - Relationship management involves interaction
> with client groups and advocating their business needs.  Relationship
> managers are responsible for managing client demand. Relationship managers
> must be highly credible to their customers and understand how technology
> can be exploited for business advantage.
>
> General relationship management responsibilities:
>
> Enhance client relationships
> Enhance vendor relationships
> Requirements gathering
> Identify potential opportunities
>
> Delivery management - Delivery management focuses on integrating IS
> organization processes and roles to deliver specific services in an
> effective and cost-efficient manner.
>
> General delivery management responsibilities:
>
> Design customer focused solutions
> Develop solutions
> Ensure that product is meeting goals
> Document final solutions
> Identify opportunities for improvement
>
> Continuous improvement - Continuous improvement focuses on self
> improvement and consistently enhancing the value of our company through
> that improvement.
>
> General continuous improvement responsibilities:
>
> Receive Training
> Achieve designated certifications
> Share knowledge with teammates
>
>
> Required Skills:
>
> BMC Remedy ARS   3 - 5 years
> ITSM applications 3 - 5 years
> General consulting  2 - 3 years
>
> Desired Skills:
>
> SQL/Oracle 1 - 2 years
> Windows/Unix  1 - 2 years
> IT Architecture  1 - 2 years
> Requirements gathering   1 - 2 years
> ITIL Foundations Certified
> Remedy certifications
>
>
> Compensation:
>
> Compensation will consist of a competitive base salary combined with a
> commission structure.
>
> Location and travel:
>
> The amount of travel will be dependent upon the location of the engineer.
> Preference will be given to consultants in the southeast, but others are
> encouraged to apply.
>
> Kelly Gatewood
> Senior Solutions Architect
> IT Prophets
> www.itprophets.com
>
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JOB: Senior Systems Engineer @ IT Prophets

[Kelly Gatewood]

Company Overview:

IT Prophets is a Premier BMC partner focused on delivering quality solutions to 
solve our clients information technology and process needs. We are currently 
seeking Senior Remedy Consultants to join our team.

General Description:

The Senior Remedy Consultant will be able to work successfully as a team player 
within our organization.  The candidate will be able to work with our clients 
to gather and implement requirements as defined by our customers and will be 
able to implement the BMC Remedy suite of applications as well as test and 
document their work.

Job Summary:

Though we are seeking consultants with strong AR System development (6.x and 
above) and integration skills, it is extremely important that candidates 
possess at least two years' experience implementing ITSM 7.x


Senior Systems Engineers at IT Prophets fulfill the following roles.

Relationship management - Relationship management involves interaction with 
client groups and advocating their business needs.  Relationship managers are 
responsible for managing client demand. Relationship managers must be highly 
credible to their customers and understand how technology can be exploited for 
business advantage.

General relationship management responsibilities:

Enhance client relationships
Enhance vendor relationships
Requirements gathering
Identify potential opportunities

Delivery management - Delivery management focuses on integrating IS 
organization processes and roles to deliver specific services in an effective 
and cost-efficient manner.

General delivery management responsibilities:

Design customer focused solutions
Develop solutions
Ensure that product is meeting goals
Document final solutions
Identify opportunities for improvement

Continuous improvement - Continuous improvement focuses on self improvement and 
consistently enhancing the value of our company through that improvement.

General continuous improvement responsibilities:

Receive Training
Achieve designated certifications
Share knowledge with teammates


Required Skills:

BMC Remedy ARS   3 - 5 years
ITSM applications 3 - 5 years
General consulting  2 - 3 years

Desired Skills:

SQL/Oracle 1 - 2 years
Windows/Unix  1 - 2 years
IT Architecture  1 - 2 years
Requirements gathering   1 - 2 years
ITIL Foundations Certified
Remedy certifications


Compensation:

Compensation will consist of a competitive base salary combined with a 
commission structure.

Location and travel:

The amount of travel will be dependent upon the location of the engineer.  
Preference will be given to consultants in the southeast, but others are 
encouraged to apply.

Kelly Gatewood
Senior Solutions Architect
IT Prophets
www.itprophets.com

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Database Migration

[Jot Singh]

Hello all,
I wanted to bounce off a couple of things off the folks in here.I have
two servers with Remedy installed with the following specifics:-

SERVER1
OS - CentOS
ARServer Version - 7.1 patch 3
ITSM version- 7.0.03 patch 8 ( everything OOB)
Database   -oracle 10 g(remote)
Midtier  -   7.1 patch 3

SERVER 2
OS  - Rhel 5
ARServer Version - 7.1 patch 3
ITSM version-  7.0.03 patch 8
Database - oracle 10g ( remote)  (same host as box 1 but separate
DB instance)
Midtier  - 7.1 patch 3
Contains customizations to ITSM modules,  in - house ARS apps, and
their integration.

I need to let go of SERVER 2 but have all the data, custom apps and
customizations moved over to SERVER1. what would be a good approach to
accomplish this. I am thinking of following two ways to accomplish
this:

1) Do a DB refresh from SERVER 2 to SERVER 1 and clean out all the
server name references ,config forms. Please let me know of any
gotcha's or caveats in this approach.

2) Is it possible for SERVER1 to connect to DB instance of SERVER2 by
doing the ar.conf,TWOTASK, etc changes? I am betting it cant be this
easy.if its possible what should be my approach for it?

Thanks

On Tue, Feb 2, 2010 at 8:47 AM, Pierson, Shawn wrote:

> **
>
> One thing we do in our discovery process is to match on serial number as a
> unique identifier for our discovery.  We don’t force Change Requests for
> that, even for servers, because often we have VM servers that are used for a
> short testing period then thrown away, or various other things that would
> result in it getting out of control.  For production, however, we do force
> Change Requests and the full approval process, but that is very rare.
> Usually when we bring up a new server, we leave the old one in place for a
> while as a fallback so the new server gets a new name, and if it is customer
> facing we use DNS names to point to the new system.  For example, from my
> users’ perspective, they can go to http://remedy or http://help but on the
> back end if we upgrade to a new server it goes from being named something
> like sou-rem01p to sou-rem02p and most likely three separate Change Requests
> are initiated:  1) To bring the new server online, 2) to install the
> applications, and 3) to redirect the DNS entry to the new server.
>
>
>
> I hope this offers some useful information.
>
>
>
> Shawn Pierson
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kathy Morris
> *Sent:* Tuesday, February 02, 2010 10:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Discovery and Servers Changes
>
>
>
> **
>
> Hi All,
>
>
>
> We have host name changes all the time.  Our users are sending emails to
> development every time the host name changes.  I am implementing a new
> process where host name changes are done thru Change Management as part of
> automatic maintenance.  I was just curious - what are other people doing
> when there are host name changes.  If the host name changes do you go
> rediscover the asset.  Do you request your users to submit a change request,
> or is an email sufficient, and then you go and rediscover the asset?
>
>
>
> Also we find servers that are not pingable and someone is marking the
> servers as down.  I do not believe servers should automatically be marked as
> down if they are not pingable.  A server can be not pingable for many
> reasons and it does not mean its down.
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Discovery and Servers Changes

[Pierson, Shawn]

One thing we do in our discovery process is to match on serial number as a 
unique identifier for our discovery.  We don't force Change Requests for that, 
even for servers, because often we have VM servers that are used for a short 
testing period then thrown away, or various other things that would result in 
it getting out of control.  For production, however, we do force Change 
Requests and the full approval process, but that is very rare.  Usually when we 
bring up a new server, we leave the old one in place for a while as a fallback 
so the new server gets a new name, and if it is customer facing we use DNS 
names to point to the new system.  For example, from my users' perspective, 
they can go to http://remedy or http://help but on the back end if we upgrade 
to a new server it goes from being named something like sou-rem01p to 
sou-rem02p and most likely three separate Change Requests are initiated:  1) To 
bring the new server online, 2) to install the applications, and 3) to redirect 
the DNS entry to the new server.

I hope this offers some useful information.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, February 02, 2010 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Discovery and Servers Changes

**
Hi All,

We have host name changes all the time.  Our users are sending emails to 
development every time the host name changes.  I am implementing a new process 
where host name changes are done thru Change Management as part of automatic 
maintenance.  I was just curious - what are other people doing when there are 
host name changes.  If the host name changes do you go rediscover the asset.  
Do you request your users to submit a change request, or is an email 
sufficient, and then you go and rediscover the asset?

Also we find servers that are not pingable and someone is marking the servers 
as down.  I do not believe servers should automatically be marked as down if 
they are not pingable.  A server can be not pingable for many reasons and it 
does not mean its down.


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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Discovery and Servers Changes

[Kathy Morris]

Hi All,
 
We have host name changes all the time.  Our users are sending emails  to 
development every time the host name changes.  I am implementing a new  
process where host name changes are done thru Change Management as part of  
automatic maintenance.  I was just curious - what are other people doing  when 
there are host name changes.  If the host name changes do you go  rediscover 
the asset.  Do you request your users to submit a change  request, or is an 
email sufficient, and then you go and rediscover the  asset?
 
Also we find servers that are not pingable and someone is marking the  
servers as down.  I do not believe servers should automatically be marked  as 
down if they are not pingable.  A server can be not pingable for many  reasons 
and it does not mean its down.
 
 

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How to allow a specific character as first character?

[Mark Milke]

Hi there,

I have a character field that I need to convert into an integer field
or to emulate a field that accepts positive and negative numbers only.

This:  'Field1' LIKE  "%[^0-9]%" works just fine to enforce numbers
only.

But how to enforce, that an input consists of numbers only and *can*
start with a "-" (emulation of negative numbers)?

Thanks,
Mark

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Walters, Mark]

The ARERR 93 suggests that the admin thread is busy doing something and so is 
not available for the Admin Tool to use.  If you happen to have server logging 
on you may be able to work out what it's up to from the logs.  Also, depending 
which platform you're on, you may be able to use ptack (Solaris), gstack 
(Linux), procstack (AIX) or Spotlight on Windows to see what the admin thread 
is up to.  If the thread has died/hung  for some reason you're going to have to 
restart the server.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 11:36
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

**

No still not, following is the error:

[cid:image001.png@01CAA411.8B732960]



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN



Manish



Just try using Demo(as UserName and Password if configured) and provide the RPC 
number as 390600 in the accounts tab.



Sometimes the admin thread gets locked and doesn't respond.



Give it a shot :)



Cheers





Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927

Please don't print this e-mail unless you really need to.









-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:47

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN



Hello Jaya,



Thanks for your prompt reply.

1. Actually we could logon to the ARUser using our Demo(Admin) account.

2. But couldn't logon to ARADMIN(Admin client).



Which was working just two hours back, and there after no people profile 
changes etc.



Any clue.



Regards

Manish



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal

Sent: Tuesday, February 02, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN



Hi Manish



Try restarting the arsystem this should resolve your issue, incase its 
production box and you can't restart.. Try login with you adm account and 
provide the rpc number as the admin queue number, that should work.



Regards





Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927

Please don't print this e-mail unless you really need to.









-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:04

To: arslist@ARSLIST.ORG

Subject: CRITICAL:URGENT: Couldn't login to ARADMIN



Hello List,



Need your immediate support on one issue that we are facing logon to ARDMIN

client using admin accounts.

Although same accounts are working on aruser.



Please advice something.



Regards

Manish





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_

Job Opportunities - Multiple - Kforce Weekly Update

[Kitchen, Joshua]

Hope everyone is well!  Current Needs:

 

1)   Remedy Developer/Lead - Permanent - US Citizens - No
Telecommute - Cincinnati, OH - Remedy 7.1/7.5

2)   Remedy Architect - 7 Month Contract - Active Secret Clearance -
No Telecommute - Pentagon, VA - Remedy 7.5

3)   Remedy Architect - 1 Year Contract - US Citizens/H1-B/TN-Visa -
No Telecommute - Denver, CO - Migration from 6.3 to 7.1

Respectfully,

Joshua Kitchen
Senior Recruiter  |  Kforce Federal 
Direct :  937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com
  | www.govtrecruiter.com
  
Great People = Great Results

Confidentiality Notice: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original.

 

 


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Making sense of user.log

[Martin, Robert]

Dear List,
We are running server "User" logs to see who logs in to the system and for how 
long.  When we look at the log file we see that there are several "LOGOUT"s and 
"LOGIN"s within the main session.
EG in this simplified sequence it seems obvious that "blandrl" logged in at 
7:03 and out at 7:13.   But it also looks like he logged out and back in again 
twice, then logged out twice at the end.
 /* Fri Jan 29 2010 07:03:28.0700 */ LOGIN  
blandrl
 /* Fri Jan 29 2010 07:03:28.0726 */ LOGOUT 
blandrl
 /* Fri Jan 29 2010 07:03:28.1907 */ LOGIN  
blandrl
 /* Fri Jan 29 2010 07:03:28.1934 */  FIXED  GRANT WRITE
blandrl
 /* Fri Jan 29 2010 07:03:28.9864 */ LOGIN  
blandrl
 /* Fri Jan 29 2010 07:03:28.9932 */ LOGOUT 
blandrl
 /* Fri Jan 29 2010 07:03:38.2373 */ LOGIN  
blandrl
 /* Fri Jan 29 2010 07:13:01.3085 */ LOGOUT 
blandrl
 /* Fri Jan 29 2010 07:13:01.3231 */  FIXED  RELEASE
blandrl
 /* Fri Jan 29 2010 07:13:01.3232 */ LOGOUT 
blandrl
Any idea what all these extra "LOGOUT"s and "LOGIN"s mean?
Dwayne Martin
James Madison University
(ARS 7.1 P3, RH Linux ARS Server)


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Re: Archive data to file - ARX

[Mahendra Mahalkar]

Anand,
You can go with the batch file which includes commands to run the import
utility with the specified mapping file. This batch file will be exected at
the time when archiving completes. The import utility will be run on the
archived form with a mapping already defined.

Thanks & Regards,
Mahendra Mahalkar


On Tue, Feb 2, 2010 at 6:44 PM,  wrote:

> **
>
> Hi list,
>
>
>
> I have a requirement,
>
> Where at every specific time period, an escalation should run on a form and
> archive old data (of particular time period), to an arx file and save to the
> disc.
>
> Please let me if anybody has idea.
>
>
>
> THANKS.
>
> Anand
>
> *Please do not print this email unless it is absolutely necessary. *
>
> The information contained in this electronic message and any attachments to
> this message are intended for the exclusive use of the addressee(s) and may
> contain proprietary, confidential or privileged information. If you are not
> the intended recipient, you should not disseminate, distribute or copy this
> e-mail. Please notify the sender immediately and destroy all copies of this
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
> should check this email and any attachments for the presence of viruses. The
> company accepts no liability for any damage caused by any virus transmitted
> by this email.
>
> www.wipro.com
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Archive data to file - ARX

[anand . dixit]

Hi list,



I have a requirement,

Where at every specific time period, an escalation should run on a form
and archive old data (of particular time period), to an arx file and
save to the disc.

Please let me if anybody has idea.



THANKS.

Anand


Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email. 

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Nair, Rajesh IN BOM SISL]

Dear Manish,
Seems like their is some Heavy process running in the backend .
Please check how much utilzation  the server is using.

Or else restart the services.


Regards
Rajesh



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: Tuesday, February 02, 2010 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

**

No still not, following is the error:

[cid:016343911@02022010-2861]



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN



Manish



Just try using Demo(as UserName and Password if configured) and provide the RPC 
number as 390600 in the accounts tab.



Sometimes the admin thread gets locked and doesn't respond.



Give it a shot :)



Cheers





Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927

Please don't print this e-mail unless you really need to.









-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:47

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN



Hello Jaya,



Thanks for your prompt reply.

1. Actually we could logon to the ARUser using our Demo(Admin) account.

2. But couldn't logon to ARADMIN(Admin client).



Which was working just two hours back, and there after no people profile 
changes etc.



Any clue.



Regards

Manish



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal

Sent: Tuesday, February 02, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN



Hi Manish



Try restarting the arsystem this should resolve your issue, incase its 
production box and you can't restart.. Try login with you adm account and 
provide the rpc number as the admin queue number, that should work.



Regards





Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927

Please don't print this e-mail unless you really need to.









-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:04

To: arslist@ARSLIST.ORG

Subject: CRITICAL:URGENT: Couldn't login to ARADMIN



Hello List,



Need your immediate support on one issue that we are facing logon to ARDMIN

client using admin accounts.

Although same accounts are working on aruser.



Please advice something.



Regards

Manish





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***

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Office: 36 St Andrew Square, Edinburgh EH2 2YB.

Authorised and regulated by the Financial Services Authority.



This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other

than the addressee, please return the message to the sender

by replying to it and then delete the message from your

computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for

changes made to this message after it was sent.



Whilst all reasonable care has been taken to avoid the

transmission of viruses, it is the responsibility of the recipient to

ensure that the onward transmission, opening or use of this

message and any attachments will not adversely affect its

systems or data. No responsibility is accepted by The

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out such virus and other checks as it considers appropriate.



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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Hello Jaya,

We could login through private thread port not through admin thread.
Any clue or restarting ARServer is only option.

Can we check thread status some where.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Manish

Just try using Demo(as UserName and Password if configured) and provide the
RPC number as 390600 in the accounts tab.  

Sometimes the admin thread gets locked and doesn't respond.

Give it a shot :)

Cheers


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927 
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:47
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello Jaya,

Thanks for your prompt reply.
1. Actually we could logon to the ARUser using our Demo(Admin) account.
2. But couldn't logon to ARADMIN(Admin client).

Which was working just two hours back, and there after no people profile
changes etc.

Any clue.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hi Manish

Try restarting the arsystem this should resolve your issue, incase its
production box and you can't restart.. Try login with you adm account and
provide the rpc number as the admin queue number, that should work.

Regards 


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:04
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish


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The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered
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Authorised and regulated by the Financial Services Authority. 
 
This e-mail message is confidential and for use by the 
addressee only. If the message is received by anyone other 
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by replying to it and then delete the message from your 
computer. Internet e-mails are not necessarily secure. The 
Royal Bank of Scotland plc does not accept responsibility for 
changes made to this message after it was sent. 

Whilst all reasonable care has been taken to avoid the 
transmission of viruses, it is the responsibility of the recipient to 
ensure that the onward transmission, opening or use of this 
message and any attachments will not adversely affect its 
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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

No still not, following is the error:



 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Manish

 

Just try using Demo(as UserName and Password if configured) and provide the
RPC number as 390600 in the accounts tab.  

 

Sometimes the admin thread gets locked and doesn't respond.

 

Give it a shot :)

 

Cheers

 

 

Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927 

Please don't print this e-mail unless you really need to. 

 

 

 

 

-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:47

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Hello Jaya,

 

Thanks for your prompt reply.

1. Actually we could logon to the ARUser using our Demo(Admin) account.

2. But couldn't logon to ARADMIN(Admin client).

 

Which was working just two hours back, and there after no people profile
changes etc.

 

Any clue.

 

Regards

Manish

 

-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal

Sent: Tuesday, February 02, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Hi Manish

 

Try restarting the arsystem this should resolve your issue, incase its
production box and you can't restart.. Try login with you adm account and
provide the rpc number as the admin queue number, that should work.

 

Regards 

 

 

Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927

Please don't print this e-mail unless you really need to. 

 

 

 

 

-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:04

To: arslist@ARSLIST.ORG

Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Hello List,

 

Need your immediate support on one issue that we are facing logon to ARDMIN

client using admin accounts.

Although same accounts are working on aruser.

 

Please advice something. 

 

Regards

Manish

 



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***

The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered

Office: 36 St Andrew Square, Edinburgh EH2 2YB. 

Authorised and regulated by the Financial Services Authority. 

 

This e-mail message is confidential and for use by the 

addressee only. If the message is received by anyone other 

than the addressee, please return the message to the sender 

by replying to it and then delete the message from your 

computer. Internet e-mails are not necessarily secure. The 

Royal Bank of Scotland plc does not accept responsibility for 

changes made to this message after it was sent. 

 

Whilst all reasonable care has been taken to avoid the 

transmission of viruses, it is the responsibility of the recipient to 

ensure that the onward transmission, opening or use of this 

message and any attachments will not adversely affect its 

systems or data. No responsibility is accepted by The 

Royal Bank of Scotland plc in this regard and the recipient should carry 

out such virus and other checks as it considers appropriate. 

 

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<>

Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Jaya Munjal]

Manish

Just try using Demo(as UserName and Password if configured) and provide the RPC 
number as 390600 in the accounts tab.  

Sometimes the admin thread gets locked and doesn't respond.

Give it a shot :)

Cheers


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927 
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:47
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello Jaya,

Thanks for your prompt reply.
1. Actually we could logon to the ARUser using our Demo(Admin) account.
2. But couldn't logon to ARADMIN(Admin client).

Which was working just two hours back, and there after no people profile 
changes etc.

Any clue.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hi Manish

Try restarting the arsystem this should resolve your issue, incase its 
production box and you can't restart.. Try login with you adm account and 
provide the rpc number as the admin queue number, that should work.

Regards 


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:04
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish


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The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered
Office: 36 St Andrew Square, Edinburgh EH2 2YB. 
Authorised and regulated by the Financial Services Authority. 
 
This e-mail message is confidential and for use by the 
addressee only. If the message is received by anyone other 
than the addressee, please return the message to the sender 
by replying to it and then delete the message from your 
computer. Internet e-mails are not necessarily secure. The 
Royal Bank of Scotland plc does not accept responsibility for 
changes made to this message after it was sent. 

Whilst all reasonable care has been taken to avoid the 
transmission of viruses, it is the responsibility of the recipient to 
ensure that the onward transmission, opening or use of this 
message and any attachments will not adversely affect its 
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Royal Bank of Scotland plc in this regard and the recipient should carry 
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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[manoj jain]

Hi,

Do one thing delete your account and recreate with same permission and
licenses.
Definitely it should work.

REGARDS,
MANOJ JAIN

On Tue, Feb 2, 2010 at 4:03 PM, Manish SINGLA  wrote:

> Hello List,
>
> Need your immediate support on one issue that we are facing logon to ARDMIN
> client using admin accounts.
> Although same accounts are working on aruser.
>
> Please advice something.
>
> Regards
> Manish
>
>
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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Hello Jaya,

Thanks for your prompt reply.
1. Actually we could logon to the ARUser using our Demo(Admin) account.
2. But couldn't logon to ARADMIN(Admin client).

Which was working just two hours back, and there after no people profile
changes etc.

Any clue.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hi Manish

Try restarting the arsystem this should resolve your issue, incase its
production box and you can't restart.. Try login with you adm account and
provide the rpc number as the admin queue number, that should work.

Regards 


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927 
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:04
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish


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The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered
Office: 36 St Andrew Square, Edinburgh EH2 2YB. 
Authorised and regulated by the Financial Services Authority. 
 
This e-mail message is confidential and for use by the 
addressee only. If the message is received by anyone other 
than the addressee, please return the message to the sender 
by replying to it and then delete the message from your 
computer. Internet e-mails are not necessarily secure. The 
Royal Bank of Scotland plc does not accept responsibility for 
changes made to this message after it was sent. 

Whilst all reasonable care has been taken to avoid the 
transmission of viruses, it is the responsibility of the recipient to 
ensure that the onward transmission, opening or use of this 
message and any attachments will not adversely affect its 
systems or data. No responsibility is accepted by The 
Royal Bank of Scotland plc in this regard and the recipient should carry 
out such virus and other checks as it considers appropriate. 

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New Remedy AR System Developers Forum

[pivanov]

Dear Colleagues,

 i want to introduce you a New Remedy AR System Developers Forum :
www.remedydevelopers.eu. Hope to be useful for someone of you :)

Regards,
 Plamen Ivanov
 (Пламен Иванов)

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New Remedy AR System Developers Forum

[pivanov]

Dear Colleagues,

 i want to introduce you a New Remedy AR System Developers Forum :
www.remedydevelopers.eu. Hope to be useful for someone :)

Regards,
 Plamen Ivanov
 (Пламен Иванов)

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Nair, Rajesh IN BOM SISL]

Check for the Licenses.. Normally admin login should have FIxed Licneses to get 
through


Regards
Rajesh


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: Tuesday, February 02, 2010 4:04 PM
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN 
client using admin accounts.
Although same accounts are working on aruser.

Please advice something.

Regards
Manish

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Important notice: This e-mail and any attachment there to contains corporate 
proprietary information. If you have received it by mistake, please notify us 
immediately by reply e-mail and delete this e-mail and its attachments from 
your system.
Thank You.

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Scott Parrish]

Usually this is the result of having a floating license assigned to the admin 
user. Admins can use floating licenses in the user tool, but MUST have a fixed 
license for use in the admin tool.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: Tuesday, February 02, 2010 5:34 AM
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Jaya Munjal]

Hi Manish

Try restarting the arsystem this should resolve your issue, incase its 
production box and you can't restart.. Try login with you adm account and 
provide the rpc number as the admin queue number, that should work.

Regards 


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927 
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:04
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN 
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish

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Office: 36 St Andrew Square, Edinburgh EH2 2YB. 
Authorised and regulated by the Financial Services Authority. 
 
This e-mail message is confidential and for use by the 
addressee only. If the message is received by anyone other 
than the addressee, please return the message to the sender 
by replying to it and then delete the message from your 
computer. Internet e-mails are not necessarily secure. The 
Royal Bank of Scotland plc does not accept responsibility for 
changes made to this message after it was sent. 

Whilst all reasonable care has been taken to avoid the 
transmission of viruses, it is the responsibility of the recipient to 
ensure that the onward transmission, opening or use of this 
message and any attachments will not adversely affect its 
systems or data. No responsibility is accepted by The 
Royal Bank of Scotland plc in this regard and the recipient should carry 
out such virus and other checks as it considers appropriate. 

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CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish

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RESOLVED Re: Remote MidTier Server

[Frank Caruso]

The users are saying there is a noticeable improvement.

It takes almost 1.5 hours to cache the required forms (mostly Incident
Management stuff) but once complete the users are able to enter tickets
faster than before.

I did tinker with IIS and Tomcat compression but in this configuration
(users close to web server) it was not going to make a difference

Thankx to all who supplied input.

On Fri, Jan 29, 2010 at 5:45 PM, Doug Blair  wrote:

> **
> Frank,
>
> I've not experimented with compressing the traffic between the mid-tier and
> the AR server, just between the mid-tier and the desktop. I think in your
> case turning on compression would help if you leave the mid-tier distant
> from the browser but might not even be noticed if the mid-tier is in the
> same building or campus as the user desktops.
>
> Turning on compression for tomcat can be done by editing the server.xml
> file. That's in /etc/tomcat5 on most Linuxes, also could be in a cof
> directory. The default server.xml contains instructions in the comments, or
> contact me off list if you get stuck...
>
> Doug
>
>  On Jan 29, 2010, at 12:53 AM, Frank Caruso wrote:
>
> **
>   Like the compression idea.
>
> We use IIS with Tomcat as the JSP. Would I need to turn on compress in both
> or just the JSP?
>
> Thank you
>
> On Fri, Jan 29, 2010 at 7:34 AM, Doug Blair  wrote:
>
>> **
>> Hi...
>>
>> We have run a local mid-tier server on the other end of a transatlantic
>> hop, and a second in the middle east, fed by an AR server in the middle of
>> the US.  Dr. Strauss is right, the results as perceived by the user are
>> significant, and the closer your desktop web browser is to the mid-tier
>> server, the better.  Setting up the pre-fetch file is critical, and creating
>> your users from templates so that their permission groups are *identical* is
>> very important too.
>>
>> The data that goes between the server and the desktop - the text in an
>> individual ticket - has to go through that whole network chain regardless of
>> what you do, but the layouts, labels, any images which are part of the form
>> all do display faster.
>>
>> Another avenue worth trying before you invest in a distant-office mid-tier
>> (although you really don't need anything more expensive than a small PC to
>> feed a remote office of a few dozen desktops) is turning on compression in
>> your main mid-tier web server.  This is pretty easy to do in tomcat (only
>> one I have  actually used) and is just a check option in IIS.  Most of the
>> data that travels between a browser and a Remedy server is text, not image
>> data, and it does compress well.  One extreme test case with a very slow
>> network connection the time to display an incident (ITSM 7.0) went from
>> about a minute to about 12 seconds - a very significant improvement.  Try
>> this yourself with the worst connection you can arrange - find an old modem
>> in your storage locker and call a modem pool on another continent or
>> something. You'll be surprised!
>>
>> Hope this helps
>>
>> Doug
>>
>>
>>  On Jan 28, 2010, at 9:27 AM, strauss wrote:
>>
>> **
>>
>> Most sites that I have heard discuss this believed that they got better
>> performance with a mid-tier server placed at or near the remote site.  BTW,
>> any mid-tier 7.1 server that is pre-fetching and caching the ITSM 7.0
>> application is going to take about 30 minutes to do so, even if it is
>> sitting on the same subnet (and in the same rack) as the AR Server.  If you
>> add more forms to the pre-fetch list (there are several called from the
>> Incident Management app that you will want to add, like CTM:People Search
>> and HPD:WorkLog), it may take longer due to the network “distance” between
>> your servers. My pre-fetch xml file has 525 lines per user and three levels
>> of user and caches about 175 forms.  The difference in performance once it
>> has been cached, as seen by the user, is dramatic.
>>
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Frank Caruso
>> *Sent:* Thursday, January 28, 2010 9:05 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Remote MidTier Server
>>
>>
>> **
>>
>> Windows 2003
>>
>> SQL Server 2005
>>
>> ARS 7.1p6
>>
>> MidTier 7.1p5
>>
>> ITSM 7.03
>>
>>
>> Will locating a Remedy MidTier server closer to a group of users help with
>> performance?
>>
>>
>> Some of our remote sites are feeding off of very small pipes back to
>> the ARS host. Users frequently get errors popping up in the MidTier which I
>> can only figure are due to network latencies. Use of the Remedy user
>> tool can also be painfully slow. We have fixed some issues with network
>> routes (5 hops) but looking at ping times of 500 - 600 ms. I have built a
>> new web server at the remote site and am now in the process of caching the
>> forms. So far this proce