Re: OT:Kinetic apps and some iPad fun

[Ian Trimnell]

On 07/04/2010 01:37, Shellman, David wrote:

**
Hmmm.  Safari is a supported browser.  The iPad is using a variant of 
the iPhone/Touch OS.  Mostly soon to be the same version.
Has anyone been able to connect to MidTier using the Safari browser on 
an iPhone or Touch?  If so then the issue may reside with the Safari 
port for the iPad which hopefully would be corrected with the next patch?

Dave


The problems that John experienced with the iPad are exactly the same as 
those I experienced with the iPhone.  I should therefore assume that the 
Safari browser on the iPad is the same as that on the iPhone - you just 
see a larger web page :-)


I have done a few workarounds on forms that I wanted to use on the 
iPhone.  For example, on a table I have added a button to each row 
allowing users to select a row (we are using ARS 7.5).  I am unsure what 
it is that the iPhone/iPad Safari is missing to stop the Mid-Tier 
working properly.  It would be extremely useful to know whether this is 
something that BMC is looking into but I can't imaging that it is high 
on their list of priorities.


Ian


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Development, Training & Support Services, Academic 
& Administrative Computing Service

Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an 
exempt charity in England & Wales and a charity registered in Scotland 
(SC 038302).


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Re: OT:Kinetic apps and some iPad fun

[Jason Miller]

Companies switching to a more modern browser?  Come on John, hold these kind
of postings for Friday :)

On Tue, Apr 6, 2010 at 3:05 PM, John Sundberg  wrote:

> **
>
> I think HTML5 has stepped up to the plate -- my guess is it will be easier
> and more in BMC's control to switch to that.
>
> The question is -- will large companies switch to a more modern browser.
>
>
>
> -John
>
>
>
> On Apr 6, 2010, at 4:23 PM, Matt Reinfeldt wrote:
>
> **
> John,
>
> If Apple does not lift its ban on Flash technology, and if BMC does not
> move away from it… not sure how they will “address” it… one can always hope,
> though.
>
> Matt
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *John
> Sundberg
> *Sent:* Tuesday, April 06, 2010 3:47 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT:Kinetic apps and some iPad fun
>
> **
>
> I have been sent a couple of links to external facing ARS -- both I think
> were 7.6.
>
> One was ITSM 7.6
> One was a custom simple app
>
>
> Unfortunately - neither worked.
>
> I did not do a lot of testing -- as the issues I found were early show
> stoppers:
>
> 1) You cannot select an item in a row (rendering consoles useless) (The
> iPad asks me if I want to copy the row)
> 2) You cannot select an item in a dropdown menu (rendering my available
> forms useless) (The iPad does nothing -- as if I have not clicked on it at
> all)
>
> I could however login and see the homepage.
> I was able to click on "approval central" and technically "get there" --
> however error messages that popped must have been serious enough - as I was
> unable to do anything once I got there. (meaning -- I was not able to select
> the "Approval tasks" (Needs Attention, etc...) or again -- any dropdown
> menus)
>
> So -- I was unable to look at any console/click on a record/and see an
> entry.
>
> Also -- I was unable to create a record - as the forms I had access to seem
> to all have at least one menu (Priority for example)
>
>
>
> It is early days -- I expect BMC will be able to address.
>
>
> I did check to see if the browser on the iPad is Acid3 compliant -- it
> appears it is.
> http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg
>
>
>
>
>
> -John
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> --
> John Sundberg
>
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of the WWRUG09 Innovator of the Year Award
>
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
>
>
>
>
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Finding memory leaks in the AR System

[Axton]

Since you are on Solaris/sparc you have some really good options for seeing
if there are memory leaks.  Look into the slab memory allocator (libumem).

http://blogs.sun.com/ahl/entry/solaris_10_top_11_20

There are actually
performance benefits to using this memory allocator to the standard libc
(though it does make the memory footprint slightly larger), but it's going
to hard stop your software (sigsegv, sigbus, etc.) in the event nasty things
are going on that shouldn't be going on.  Good news is that it tells you
what/where if you tell your system to generate a core in the event.

Once you have things running under libumem, you can put some checks on
memory usage (see the following):
UMEM_DEBUG
UMEM_LOGGING

Once you do that, it makes some handy options available in dbx (RTC):
http://www.mail-archive.com/arslist@arslist.org/msg33614.html
http://www.fortran-2000.com/ArnaudRecipes/SunMemoryDB.html#SunDbx

You can attach the debugger to the process in flight to check for memory
leaks:
http://technopark02.blogspot.com/2005/10/sun-studio-investigating-memory-leaks.html

See here for the high-level gory details.  Pretty cool stuff:
http://developers.sun.com/solaris/articles/libumem_library.html

Axton Grams

On Tue, Apr 6, 2010 at 4:38 PM, Robert Halstead  wrote:

> ** Hey all,
>
> We're running AR System 7.5 patch 004 and we are finding that our server is
> eating up memory and not releasing it.  We are in the UAT process and have
> roughly 10 testers testing the system.  During this time we've noticed a
> huge memory allocation and eventually the arserverd process would consume
> 2-3 gigs of memory and all the swap space, at which point the machine comes
> to it's knees and the process needs to be forcibly killed or the box hard
> restarted.
>
> I remember reading somewhere that the AR System doesn't release memory for
> large queries, but instead just reuses the memory address space.  Is this
> still true for 7.5?  Are there any type of performance configurations I can
> add to the ar.conf file to allow the AR System to release the memory it
> allocates?  Or to prevent a query from taking all the available memory on
> the box?
>
> I thought the AR System used temporary file storage for storaging a large
> SQL result?  Our 6.3 AR System stores temporary query result files in
> /var/tmp/ARpen* files, does 7.5 not do the same thing?
>
> I just thought I would ping the list before I open a ticket with BMC and
> see if anyone else is seeing a memory leak or has had this problem occur to
> them in the past.  Though I'm not sure who all is running the latest 7.5 AR
> System.
>
> Any help would be appreciated as I'm not sure what BMC will want me to look
> for to determine a memory leak and I don't like to engage them without some
> sort of proof that one exists.
>
> Our server specs are the following:
>
> System Configuration: Sun Microsystems  sun4u Sun Fire V210
> System clock frequency: 167 MHZ
> Memory size: 4GB
>
>  CPUs
> 
>E$  CPUCPU
> CPU  Freq  SizeImplementation MaskStatus
> Location
> ---    --  -  -   --
> 
> 01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P0
> 11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P1
>
> AR System 7.5 patch 004
> Apache Tomcat 5.5.28 / Midtier 7.5 patch 004
>
> If you guys need more server specs let me know.  We are trying to replicate
> the issue but we are unsure how it happens and don't really know where to
> start.
>
> Thanks for the help.
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Error creating JDBC plugin for federation

[cpgolding]

This first line says it all, you are missing your resource bundle:

*java.util.MissingResourceException: Can't find bundle for base name
JDBCMessages, locale pl_PL*

*Find the code in your program where it calls for the Resource.*

*usually the resource bundle is a directory with the name pl_PL located at
the top of  a jar package*

a directory structure for the JAR file**

*Do a google search of the above error and that should point the way.*


On Mon, Apr 5, 2010 at 3:26 AM, Victor Olufowobi wrote:

> **
>
> Hello Listers,
> I am trying to federate CI data from MS SQL server.
> After creating JDBC plugin as described in Atrium CMDB Admin Guide I
> reopened the Federation Manager and the "Loaded" column continues to read
> "No".
> The entries i AtriumPlugonSvr.log are as follows:
>
> *kwi 04 2010 22:17:57.418 ERROR (  ?:?) -
> getListForms() FAILs in plugin: L43104
> java.util.MissingResourceException: Can't find bundle for base name
> JDBCMessages, locale pl_PL
>  at java.util.ResourceBundle.throwMissingResourceException(Unknown Source)
>  at java.util.ResourceBundle.getBundleImpl(Unknown Source)
>  at java.util.ResourceBundle.getBundle(Unknown Source)
>  at
> com.bmc.atrium.federation.jdbc.JDBCMessageHelper.getLocalizedMessage(JDBCMessageHelper.java:71)
>  at
> com.bmc.atrium.federation.jdbc.JDBCMessageHelper.createARException(JDBCMessageHelper.java:52)
>  at
> com.bmc.atrium.federation.jdbc.JdbcAdapter.getListForms(JdbcAdapter.java:293)
>  at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGetListForms(Unknown Source)
>  at com.bmc.arsys.pluginsvr.a.ArEsArdbcGetListForms_5(Unknown Source)
>  at com.bmc.arsys.pluginsvr.a.ArEsArdbcGetListForms_4(Unknown Source)
>  at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
> Source)
>  at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
>  at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
>  at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
>  at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
>  at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
>  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
>  at java.lang.Thread.run(Unknown Source)*
>
> Could anyone advice as to what could be tha cause?
>
> AR system 7.5 with ITSM 7.6 on Windows 2k3 + MS SQL 2005 + Tomcat
>
> Thanks,
>
> Victor
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Cell Based Table Problem

[cpgolding]

Sorry that is the current limitation as noted by the documents.
But I have gotten around it using ugly table loop code that performs a set
field into each individual cell table field.
Don't do it , its a resource hog and midTier don't like it.

On Tue, Apr 6, 2010 at 6:12 AM, Derek Herndon wrote:

> OS Linux 2.6.16.60-0.21-smp
> DB Oracle 10.2.0.4.0 - Prod
> ARS 7.5 Patch 2
>
>
> Is it possible to display more than 254 characters of a field in a cell
> based
> table?   Currently it is truncating any values greater than 254 on display.
>
> Derek
>
>
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Re: Events in Workflows

[nn]

OK, I will explain in more detail, this assumes you know how to use the new
error handler feature of filters.
[ I Love it!!]
1) Create a filter on the View form that access the external table that you
do not have a privilige on.
2) Have a dummy form and filter push data to the view form.
3) (Remember Filters will fire before a commit to the DB)
4) You need 2 filters. 1 that is normal (fire on modify) 1 that acts as your
ERROR handler [ no firing condition]
5) When you push to the View form the following will happen.
1) Filter fires on Modify
 2) DB error is generated cause you don't have access.
3) 1st Filter then uses the 2nd filter as error handler.
4) Use you 2nd filter as your Error processing to handle the real meat
of the workflow. The first filter is just basically a try {} catch{} So the
first filter just has to do something mundane like try to set a field (which
it can't do)

--hope that helps--

On Tue, Apr 6, 2010 at 6:46 AM, navinem  wrote:

> Hi nn-11,
>
> But for the dummy form to push some data, (lemme assume its some kind of
> flag) you need to have write previlege over the table from which I am
> accessing the data to be fetched into view form. But unfortunatley i cant
> add new coloumns to the external table. Hence it wouldnt be a viable
> solution :(
>
>
>
> nn-11 wrote:
> >
> > What about periodically running an escalation off of a "Dummy" form (that
> > contains only 1 record)
> > and have a filter on the Dummy form push the data to the view form that
> > will
> > subsequently fire the
> > filter on the View form?
> >
> > On Wed, Mar 31, 2010 at 4:14 PM, navinem  wrote:
> >
> >> Hi All,
> >>
> >> Is there any way of creating a custom event and captruing it in Remedy.
> >> The
> >> reason why i need this is because of the following reason.
> >>
> >> I have an escalation which gets triggered from a view form. But i dont
> >> want
> >> this escalation to process records because of performance reasons. So i
> >> was
> >> looking for methods to trigger a filter in the same form from this
> >> escalation and i cant introduce any field to this view form to act as a
> >> flag. Can i generate any kind of custom event in the escalation and make
> >> the
> >> filter run on capture of this event?
> >>
> >> Please provide any inputs on this.
> >>
> >> Thank you
> >> --
> >> View this message in context:
> >> http://old.nabble.com/Events-in-Workflows-tp28101842p28101842.html
> >> Sent from the ARS (Action Request System) mailing list archive at
> >> Nabble.com.
> >>
> >>
> >>
> ___
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> >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >>
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> >
> >
>
> --
> View this message in context:
> http://old.nabble.com/Events-in-Workflows-tp28101842p28150573.html
>  Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Re: Suggestions for daily auto Crystal Report export & email?

[R. Alan Monroe]

>>  The "cheapest" product I have found that has the most options is CRD from
>> Christiansteven software.

> We also use CRD.  It is a wonderful product.

Thanks for the tip. I'll try the demo tomorrow.

Alan

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Re: Finding memory leaks in the AR System

[nn]

Open a ticket with BMC. Just make sure you have ALL the files they will want
or you will wind up playing
volleyball email.
At a minimum: Do a trace on memory usage; You better make the case here. How
long, how fast, etc.
Monitor threads.
Use prstat, truss, whatever debug tools at your disposal. Check the pfiles,
give them filehandle usage.
Capture the memory footprint right before it dies.
Have your ar.conf file ready..



On Tue, Apr 6, 2010 at 4:38 PM, Robert Halstead  wrote:

> ** Hey all,
>
> We're running AR System 7.5 patch 004 and we are finding that our server is
> eating up memory and not releasing it.  We are in the UAT process and have
> roughly 10 testers testing the system.  During this time we've noticed a
> huge memory allocation and eventually the arserverd process would consume
> 2-3 gigs of memory and all the swap space, at which point the machine comes
> to it's knees and the process needs to be forcibly killed or the box hard
> restarted.
>
> I remember reading somewhere that the AR System doesn't release memory for
> large queries, but instead just reuses the memory address space.  Is this
> still true for 7.5?  Are there any type of performance configurations I can
> add to the ar.conf file to allow the AR System to release the memory it
> allocates?  Or to prevent a query from taking all the available memory on
> the box?
>
> I thought the AR System used temporary file storage for storaging a large
> SQL result?  Our 6.3 AR System stores temporary query result files in
> /var/tmp/ARpen* files, does 7.5 not do the same thing?
>
> I just thought I would ping the list before I open a ticket with BMC and
> see if anyone else is seeing a memory leak or has had this problem occur to
> them in the past.  Though I'm not sure who all is running the latest 7.5 AR
> System.
>
> Any help would be appreciated as I'm not sure what BMC will want me to look
> for to determine a memory leak and I don't like to engage them without some
> sort of proof that one exists.
>
> Our server specs are the following:
>
> System Configuration: Sun Microsystems  sun4u Sun Fire V210
> System clock frequency: 167 MHZ
> Memory size: 4GB
>
>  CPUs
> 
>E$  CPUCPU
> CPU  Freq  SizeImplementation MaskStatus
> Location
> ---    --  -  -   --
> 
> 01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P0
> 11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P1
>
> AR System 7.5 patch 004
> Apache Tomcat 5.5.28 / Midtier 7.5 patch 004
>
> If you guys need more server specs let me know.  We are trying to replicate
> the issue but we are unsure how it happens and don't really know where to
> start.
>
> Thanks for the help.
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: OT:Kinetic apps and some iPad fun

[Shellman, David]

Hmmm.  Safari is a supported browser.  The iPad is using a variant of the 
iPhone/Touch OS.  Mostly soon to be the same version.

Has anyone been able to connect to MidTier using the Safari browser on an 
iPhone or Touch?  If so then the issue may reside with the Safari port for the 
iPad which hopefully would be corrected with the next patch?

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, April 06, 2010 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun

**

I think HTML5 has stepped up to the plate -- my guess is it will be easier and 
more in BMC's control to switch to that.

The question is -- will large companies switch to a more modern browser.



-John



On Apr 6, 2010, at 4:23 PM, Matt Reinfeldt wrote:

**
John,
If Apple does not lift its ban on Flash technology, and if BMC does not move 
away from it... not sure how they will "address" it... one can always hope, 
though.
Matt
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, April 06, 2010 3:47 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: OT:Kinetic apps and some iPad fun
**
I have been sent a couple of links to external facing ARS -- both I think were 
7.6.
One was ITSM 7.6
One was a custom simple app
Unfortunately - neither worked.
I did not do a lot of testing -- as the issues I found were early show stoppers:
1) You cannot select an item in a row (rendering consoles useless) (The iPad 
asks me if I want to copy the row)
2) You cannot select an item in a dropdown menu (rendering my available forms 
useless) (The iPad does nothing -- as if I have not clicked on it at all)
I could however login and see the homepage.
I was able to click on "approval central" and technically "get there" -- 
however error messages that popped must have been serious enough - as I was 
unable to do anything once I got there. (meaning -- I was not able to select 
the "Approval tasks" (Needs Attention, etc...) or again -- any dropdown menus)
So -- I was unable to look at any console/click on a record/and see an entry.
Also -- I was unable to create a record - as the forms I had access to seem to 
all have at least one menu (Priority for example)
It is early days -- I expect BMC will be able to address.
I did check to see if the browser on the iPad is Acid3 compliant -- it appears 
it is.
http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg
-John
_attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_

--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>
651.556.0930  I  www.kineticdata.com<http://www.kineticdata.com/>







_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Finding memory leaks in the AR System

[Robert Halstead]

What about queries that have a large result set?  How does the AR System
handle those?

On Tue, Apr 6, 2010 at 4:24 PM, Robert Halstead  wrote:

> Hi guys,
>
> during the time we had to restart it, I was off on vacation and I'm the
> only developer, so I don't believe we were making workflow modifications to
> the system, though i'm not too sure..  Development Cache mode is checked on
> the Configuration tab so it should not be making a copy of the cache.
>
>
> On Tue, Apr 6, 2010 at 3:55 PM, Lyle Taylor  wrote:
>
>>  Are you making form or workflow changes on that server while users are
>> using it?  Are you creating new ITSM Support Groups while other are logged
>> on to the system?  Is Development Cache Mode turned off?  If the answer to
>> the last question is “yes”, then either of the first two actions will cause
>> the server to create a new copy of the workflow/forms cache in memory until
>> the users that were logged in during the change log out for a short period.
>> For example, if you create a support group, the server thinks it needs to
>> recache everything, so it creates a copy of the current cache for those that
>> are currently logged in and then pulls the new one from the server to
>> reflect the changes (or something along those lines).  In any case, the
>> result is that you then have multiple copies of the cache in memory, which
>> can easily consume all of your memory depending on how much workflow you
>> have loaded and how many times it pulls a new copy of the cache into memory.
>>
>>
>>
>> That said, my experience is based on ARS 7.1, but I wouldn’t be surprised
>> if it’s essentially the same in 7.5…
>>
>>
>>
>> Lyle
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Robert Halstead
>> *Sent:* Tuesday, April 06, 2010 3:39 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Finding memory leaks in the AR System
>>
>>
>>
>> ** Hey all,
>>
>>
>> We're running AR System 7.5 patch 004 and we are finding that our server
>> is eating up memory and not releasing it.  We are in the UAT process and
>> have roughly 10 testers testing the system.  During this time we've noticed
>> a huge memory allocation and eventually the arserverd process would consume
>> 2-3 gigs of memory and all the swap space, at which point the machine comes
>> to it's knees and the process needs to be forcibly killed or the box hard
>> restarted.
>>
>> I remember reading somewhere that the AR System doesn't release memory for
>> large queries, but instead just reuses the memory address space.  Is this
>> still true for 7.5?  Are there any type of performance configurations I can
>> add to the ar.conf file to allow the AR System to release the memory it
>> allocates?  Or to prevent a query from taking all the available memory on
>> the box?
>>
>> I thought the AR System used temporary file storage for storaging a large
>> SQL result?  Our 6.3 AR System stores temporary query result files in
>> /var/tmp/ARpen* files, does 7.5 not do the same thing?
>>
>> I just thought I would ping the list before I open a ticket with BMC and
>> see if anyone else is seeing a memory leak or has had this problem occur to
>> them in the past.  Though I'm not sure who all is running the latest 7.5 AR
>> System.
>>
>> Any help would be appreciated as I'm not sure what BMC will want me to
>> look for to determine a memory leak and I don't like to engage them without
>> some sort of proof that one exists.
>>
>> Our server specs are the following:
>>
>> System Configuration: Sun Microsystems  sun4u Sun Fire V210
>> System clock frequency: 167 MHZ
>> Memory size: 4GB
>>
>>  CPUs
>> 
>>E$  CPUCPU
>> CPU  Freq  SizeImplementation MaskStatus
>> Location
>> ---    --  -  -   --
>> 
>> 01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line
>> MB/P0
>> 11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line
>> MB/P1
>>
>> AR System 7.5 patch 004
>> Apache Tomcat 5.5.28 / Midtier 7.5 patch 004
>>
>> If you guys need more server specs let me know.  We are trying to
>> replicate the issue but we are unsure how it happens and don't really know
>> where to start.
>>
>> Thanks for the help.
>>
>> --
>> "A fool acts, regardless; knowing well that he is wrong. The ignoramus
>> acts on only what he knows, but all that he knows.
>> The ignoramus may be saved, but the fool knows that he is doomed."
>>
>> Bob Halstead
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>> NOTICE: This email message is for the sole use of the intended
>> recipient(s) and may contain confidential and privileged information. Any
>> unauthorized review, use, disclosure or distribution is prohibited. If you
>> are not the intended recipient, please contact the sender by reply email and
>> destr

Re: Finding memory leaks in the AR System

[Robert Halstead]

Hi guys,

during the time we had to restart it, I was off on vacation and I'm the only
developer, so I don't believe we were making workflow modifications to the
system, though i'm not too sure..  Development Cache mode is checked on the
Configuration tab so it should not be making a copy of the cache.

On Tue, Apr 6, 2010 at 3:55 PM, Lyle Taylor  wrote:

>  Are you making form or workflow changes on that server while users are
> using it?  Are you creating new ITSM Support Groups while other are logged
> on to the system?  Is Development Cache Mode turned off?  If the answer to
> the last question is “yes”, then either of the first two actions will cause
> the server to create a new copy of the workflow/forms cache in memory until
> the users that were logged in during the change log out for a short period.
> For example, if you create a support group, the server thinks it needs to
> recache everything, so it creates a copy of the current cache for those that
> are currently logged in and then pulls the new one from the server to
> reflect the changes (or something along those lines).  In any case, the
> result is that you then have multiple copies of the cache in memory, which
> can easily consume all of your memory depending on how much workflow you
> have loaded and how many times it pulls a new copy of the cache into memory.
>
>
>
> That said, my experience is based on ARS 7.1, but I wouldn’t be surprised
> if it’s essentially the same in 7.5…
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Robert Halstead
> *Sent:* Tuesday, April 06, 2010 3:39 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Finding memory leaks in the AR System
>
>
>
> ** Hey all,
>
>
> We're running AR System 7.5 patch 004 and we are finding that our server is
> eating up memory and not releasing it.  We are in the UAT process and have
> roughly 10 testers testing the system.  During this time we've noticed a
> huge memory allocation and eventually the arserverd process would consume
> 2-3 gigs of memory and all the swap space, at which point the machine comes
> to it's knees and the process needs to be forcibly killed or the box hard
> restarted.
>
> I remember reading somewhere that the AR System doesn't release memory for
> large queries, but instead just reuses the memory address space.  Is this
> still true for 7.5?  Are there any type of performance configurations I can
> add to the ar.conf file to allow the AR System to release the memory it
> allocates?  Or to prevent a query from taking all the available memory on
> the box?
>
> I thought the AR System used temporary file storage for storaging a large
> SQL result?  Our 6.3 AR System stores temporary query result files in
> /var/tmp/ARpen* files, does 7.5 not do the same thing?
>
> I just thought I would ping the list before I open a ticket with BMC and
> see if anyone else is seeing a memory leak or has had this problem occur to
> them in the past.  Though I'm not sure who all is running the latest 7.5 AR
> System.
>
> Any help would be appreciated as I'm not sure what BMC will want me to look
> for to determine a memory leak and I don't like to engage them without some
> sort of proof that one exists.
>
> Our server specs are the following:
>
> System Configuration: Sun Microsystems  sun4u Sun Fire V210
> System clock frequency: 167 MHZ
> Memory size: 4GB
>
>  CPUs
> 
>E$  CPUCPU
> CPU  Freq  SizeImplementation MaskStatus
> Location
> ---    --  -  -   --
> 
> 01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P0
> 11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P1
>
> AR System 7.5 patch 004
> Apache Tomcat 5.5.28 / Midtier 7.5 patch 004
>
> If you guys need more server specs let me know.  We are trying to replicate
> the issue but we are unsure how it happens and don't really know where to
> start.
>
> Thanks for the help.
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
> NOTICE: This email message is for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy all
> copies of the original message.
>
>


-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Bob Halstead

___

Re: OT:Kinetic apps and some iPad fun

[John Sundberg]

I think HTML5 has stepped up to the plate -- my guess is it will be  
easier and more in BMC's control to switch to that.


The question is -- will large companies switch to a more modern browser.



-John



On Apr 6, 2010, at 4:23 PM, Matt Reinfeldt wrote:

**
John,

If Apple does not lift its ban on Flash technology, and if BMC does  
not move away from it… not sure how they will “address” it… one can  
always hope, though.


Matt

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of John Sundberg

Sent: Tuesday, April 06, 2010 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun

**

I have been sent a couple of links to external facing ARS -- both I  
think were 7.6.


One was ITSM 7.6
One was a custom simple app


Unfortunately - neither worked.

I did not do a lot of testing -- as the issues I found were early show  
stoppers:


1) You cannot select an item in a row (rendering consoles useless)  
(The iPad asks me if I want to copy the row)
2) You cannot select an item in a dropdown menu (rendering my  
available forms useless) (The iPad does nothing -- as if I have not  
clicked on it at all)


I could however login and see the homepage.
I was able to click on "approval central" and technically "get there"  
-- however error messages that popped must have been serious enough -  
as I was unable to do anything once I got there. (meaning -- I was not  
able to select the "Approval tasks" (Needs Attention, etc...) or again  
-- any dropdown menus)


So -- I was unable to look at any console/click on a record/and see an  
entry.


Also -- I was unable to create a record - as the forms I had access to  
seem to all have at least one menu (Priority for example)




It is early days -- I expect BMC will be able to address.


I did check to see if the browser on the iPad is Acid3 compliant -- it  
appears it is.

http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg





-John

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com








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Re: Finding memory leaks in the AR System

[Lyle Taylor]

Are you making form or workflow changes on that server while users are using 
it?  Are you creating new ITSM Support Groups while other are logged on to the 
system?  Is Development Cache Mode turned off?  If the answer to the last 
question is “yes”, then either of the first two actions will cause the server 
to create a new copy of the workflow/forms cache in memory until the users that 
were logged in during the change log out for a short period.  For example, if 
you create a support group, the server thinks it needs to recache everything, 
so it creates a copy of the current cache for those that are currently logged 
in and then pulls the new one from the server to reflect the changes (or 
something along those lines).  In any case, the result is that you then have 
multiple copies of the cache in memory, which can easily consume all of your 
memory depending on how much workflow you have loaded and how many times it 
pulls a new copy of the cache into memory.

That said, my experience is based on ARS 7.1, but I wouldn’t be surprised if 
it’s essentially the same in 7.5…

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Halstead
Sent: Tuesday, April 06, 2010 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Finding memory leaks in the AR System

** Hey all,

We're running AR System 7.5 patch 004 and we are finding that our server is 
eating up memory and not releasing it.  We are in the UAT process and have 
roughly 10 testers testing the system.  During this time we've noticed a huge 
memory allocation and eventually the arserverd process would consume 2-3 gigs 
of memory and all the swap space, at which point the machine comes to it's 
knees and the process needs to be forcibly killed or the box hard restarted.

I remember reading somewhere that the AR System doesn't release memory for 
large queries, but instead just reuses the memory address space.  Is this still 
true for 7.5?  Are there any type of performance configurations I can add to 
the ar.conf file to allow the AR System to release the memory it allocates?  Or 
to prevent a query from taking all the available memory on the box?

I thought the AR System used temporary file storage for storaging a large SQL 
result?  Our 6.3 AR System stores temporary query result files in 
/var/tmp/ARpen* files, does 7.5 not do the same thing?

I just thought I would ping the list before I open a ticket with BMC and see if 
anyone else is seeing a memory leak or has had this problem occur to them in 
the past.  Though I'm not sure who all is running the latest 7.5 AR System.

Any help would be appreciated as I'm not sure what BMC will want me to look for 
to determine a memory leak and I don't like to engage them without some sort of 
proof that one exists.

Our server specs are the following:

System Configuration: Sun Microsystems  sun4u Sun Fire V210
System clock frequency: 167 MHZ
Memory size: 4GB

 CPUs 
   E$  CPUCPU
CPU  Freq  SizeImplementation MaskStatus  Location
---    --  -  -   --  
01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P0
11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P1

AR System 7.5 patch 004
Apache Tomcat 5.5.28 / Midtier 7.5 patch 004

If you guys need more server specs let me know.  We are trying to replicate the 
issue but we are unsure how it happens and don't really know where to start.

Thanks for the help.

--
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on 
only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Bob Halstead
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

Re: Finding memory leaks in the AR System

[Rick Cook]

Two things:

1)  The memory usage issue is definitely true at the DB level, especially if
you're using SQL.

2)  If this is an AR Server issue, it is one more "issue" with patch 4 that
has and will keep me from installing it.  Better the devil I know in patch
3...

That being said, pre-allocating idle memory isn't an issue as long as the
application is willing and able to give it back if something else needs it.
SQL allegedly will.  I haven't seen that behavior in AR System.

Rick
On Tue, Apr 6, 2010 at 2:38 PM, Robert Halstead  wrote:

> ** Hey all,
>
> We're running AR System 7.5 patch 004 and we are finding that our server is
> eating up memory and not releasing it.  We are in the UAT process and have
> roughly 10 testers testing the system.  During this time we've noticed a
> huge memory allocation and eventually the arserverd process would consume
> 2-3 gigs of memory and all the swap space, at which point the machine comes
> to it's knees and the process needs to be forcibly killed or the box hard
> restarted.
>
> I remember reading somewhere that the AR System doesn't release memory for
> large queries, but instead just reuses the memory address space.  Is this
> still true for 7.5?  Are there any type of performance configurations I can
> add to the ar.conf file to allow the AR System to release the memory it
> allocates?  Or to prevent a query from taking all the available memory on
> the box?
>
> I thought the AR System used temporary file storage for storaging a large
> SQL result?  Our 6.3 AR System stores temporary query result files in
> /var/tmp/ARpen* files, does 7.5 not do the same thing?
>
> I just thought I would ping the list before I open a ticket with BMC and
> see if anyone else is seeing a memory leak or has had this problem occur to
> them in the past.  Though I'm not sure who all is running the latest 7.5 AR
> System.
>
> Any help would be appreciated as I'm not sure what BMC will want me to look
> for to determine a memory leak and I don't like to engage them without some
> sort of proof that one exists.
>
> Our server specs are the following:
>
> System Configuration: Sun Microsystems  sun4u Sun Fire V210
> System clock frequency: 167 MHZ
> Memory size: 4GB
>
>  CPUs
> 
>E$  CPUCPU
> CPU  Freq  SizeImplementation MaskStatus
> Location
> ---    --  -  -   --
> 
> 01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P0
> 11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P1
>
> AR System 7.5 patch 004
> Apache Tomcat 5.5.28 / Midtier 7.5 patch 004
>
> If you guys need more server specs let me know.  We are trying to replicate
> the issue but we are unsure how it happens and don't really know where to
> start.
>
> Thanks for the help.
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: OT:Kinetic apps and some iPad fun

[Jason Miller]

We have a few of them here at work.  We already have Citrix working on it.
It would be a bummer to have to use that as a middle layer but could be an
option.

Jason

On Tue, Apr 6, 2010 at 2:23 PM, Matt Reinfeldt wrote:

> **
>
> John,
>
>
>
> If Apple does not lift its ban on Flash technology, and if BMC does not
> move away from it… not sure how they will “address” it… one can always hope,
> though.
>
>
>
> Matt
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *John Sundberg
> *Sent:* Tuesday, April 06, 2010 3:47 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT:Kinetic apps and some iPad fun
>
>
>
> **
>
>
>
> I have been sent a couple of links to external facing ARS -- both I think
> were 7.6.
>
>
>
> One was ITSM 7.6
>
> One was a custom simple app
>
>
>
>
>
> Unfortunately - neither worked.
>
>
>
> I did not do a lot of testing -- as the issues I found were early show
> stoppers:
>
>
>
> 1) You cannot select an item in a row (rendering consoles useless) (The
> iPad asks me if I want to copy the row)
>
> 2) You cannot select an item in a dropdown menu (rendering my available
> forms useless) (The iPad does nothing -- as if I have not clicked on it at
> all)
>
>
>
> I could however login and see the homepage.
>
> I was able to click on "approval central" and technically "get there" --
> however error messages that popped must have been serious enough - as I was
> unable to do anything once I got there. (meaning -- I was not able to select
> the "Approval tasks" (Needs Attention, etc...) or again -- any dropdown
> menus)
>
>
>
> So -- I was unable to look at any console/click on a record/and see an
> entry.
>
>
>
> Also -- I was unable to create a record - as the forms I had access to seem
> to all have at least one menu (Priority for example)
>
>
>
>
>
>
>
> It is early days -- I expect BMC will be able to address.
>
>
>
>
>
> I did check to see if the browser on the iPad is Acid3 compliant -- it
> appears it is.
>
> http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg
>
>
>
>
>
>
>
>
>
>
>
> -John
>
>
>   _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Finding memory leaks in the AR System

[Robert Halstead]

Hey all,

We're running AR System 7.5 patch 004 and we are finding that our server is
eating up memory and not releasing it.  We are in the UAT process and have
roughly 10 testers testing the system.  During this time we've noticed a
huge memory allocation and eventually the arserverd process would consume
2-3 gigs of memory and all the swap space, at which point the machine comes
to it's knees and the process needs to be forcibly killed or the box hard
restarted.

I remember reading somewhere that the AR System doesn't release memory for
large queries, but instead just reuses the memory address space.  Is this
still true for 7.5?  Are there any type of performance configurations I can
add to the ar.conf file to allow the AR System to release the memory it
allocates?  Or to prevent a query from taking all the available memory on
the box?

I thought the AR System used temporary file storage for storaging a large
SQL result?  Our 6.3 AR System stores temporary query result files in
/var/tmp/ARpen* files, does 7.5 not do the same thing?

I just thought I would ping the list before I open a ticket with BMC and see
if anyone else is seeing a memory leak or has had this problem occur to them
in the past.  Though I'm not sure who all is running the latest 7.5 AR
System.

Any help would be appreciated as I'm not sure what BMC will want me to look
for to determine a memory leak and I don't like to engage them without some
sort of proof that one exists.

Our server specs are the following:

System Configuration: Sun Microsystems  sun4u Sun Fire V210
System clock frequency: 167 MHZ
Memory size: 4GB

 CPUs

   E$  CPUCPU
CPU  Freq  SizeImplementation MaskStatus
Location
---    --  -  -   --

01002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P0
11002 MHz  1MB SUNW,UltraSPARC-IIIi2.4on-line MB/P1

AR System 7.5 patch 004
Apache Tomcat 5.5.28 / Midtier 7.5 patch 004

If you guys need more server specs let me know.  We are trying to replicate
the issue but we are unsure how it happens and don't really know where to
start.

Thanks for the help.

-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Bob Halstead

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: OT:Kinetic apps and some iPad fun

[Matt Reinfeldt]

John,

 

If Apple does not lift its ban on Flash technology, and if BMC does not move
away from it. not sure how they will "address" it. one can always hope,
though. 

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, April 06, 2010 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun

 

** 

 

I have been sent a couple of links to external facing ARS -- both I think
were 7.6.

 

One was ITSM 7.6

One was a custom simple app

 

 

Unfortunately - neither worked.

 

I did not do a lot of testing -- as the issues I found were early show
stoppers:

 

1) You cannot select an item in a row (rendering consoles useless) (The iPad
asks me if I want to copy the row)

2) You cannot select an item in a dropdown menu (rendering my available
forms useless) (The iPad does nothing -- as if I have not clicked on it at
all)

 

I could however login and see the homepage.

I was able to click on "approval central" and technically "get there" --
however error messages that popped must have been serious enough - as I was
unable to do anything once I got there. (meaning -- I was not able to select
the "Approval tasks" (Needs Attention, etc...) or again -- any dropdown
menus)

 

So -- I was unable to look at any console/click on a record/and see an
entry.

 

Also -- I was unable to create a record - as the forms I had access to seem
to all have at least one menu (Priority for example)

 

 

 

It is early days -- I expect BMC will be able to address.

 

 

I did check to see if the browser on the iPad is Acid3 compliant -- it
appears it is.

http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg

 

 

 

 

 

-John

 


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Re: Find Known Errors that are NOT related to a Change

[jham36]

Thanks Ben and Lyle.
I tried what you suggested Lyle and I think that will work for us.

Thank you,
James

On Apr 6, 12:09 pm, Lyle Taylor  wrote:
> You could easily do this using a join form between PBM:Known Error and 
> PBM:Known Error Associations.  Create the form as an outer join with the 
> associations form on the right.  You join criteria will be $Known Error ID$ = 
> 'Request ID02' AND 'Request Type01' = "Infrastructure Change".  Add the Known 
> Error ID field and Request ID02 fields to the form.
> When you do a search, it will show a record for each Known Error record.  If 
> there is a match in the associations table, it will also bring that 
> information in as well.  If there is no match, then any fields from the 
> associations table that you put on the join form (Request ID02 in this case) 
> will be NULL.  So to find all Known Errors that don't have a corresponding 
> change, just search for all the records in the join form where one of the 
> association fields (Request ID02) is $NULL$.  That will show all Known Errors 
> that don't have a corresponding relationship record to a Change.
> Lyle
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
> Sent: Tuesday, April 06, 2010 7:48 AM
> To: arsl...@arslist.org
> Subject: Re: Find Known Errors that are NOT related to a Change
>
> **
> Here's a quick stab at how I'd do it.
>
> I'm not sure if you're trying to show this info in a report or in a form, but 
> basically you want to compare records in PBM:Known Error against PBM:Known 
> error Associations.  Then search against Request ID02 where it does not match 
> Known Error ID and Request Type equals Infrastructure Change.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
> >>> jha...@gmail.com 04/06/10 3:08 AM >>>
>
> I am trying to figure out how to find Known Errors that are not
> associated to a Change request.  We are using Known Errors to track
> bugs and enhancements to in-house software.  We associate corrected
> KEs to change requests as a Release.  I am trying to find KEs that are
> not associated to a change (release) to make sure that they are
> addressed and don't fall through the cracks.
> I can easily find which ones are associated to a change by looking at
> the Associations forms, but I am stumped on how to find ones that are
> NOT associated.
> We are on ARS 7.1 and ITSM 7.03.
>
> Thanks,
> James
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives 
> atwww.arslist.org
> attend wwrug10www.wwrug.com ARSlist: "Where the Answers 
> Are"
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
>  NOTICE: This email message is for the sole use of the intended recipient(s) 
> and may contain confidential and privileged information. Any unauthorized 
> review, use, disclosure or distribution is prohibited. If you are not the 
> intended recipient, please contact the sender by reply email and destroy all 
> copies of the original message.
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

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Re: OT:Kinetic apps and some iPad fun

[Jason Miller]

This sounds very similar to what I have seen trying to use a Blackberry with
Mid-Tier.

Jason

On Tue, Apr 6, 2010 at 1:46 PM, John Sundberg  wrote:

> **
>
> I have been sent a couple of links to external facing ARS -- both I think
> were 7.6.
>
> One was ITSM 7.6
> One was a custom simple app
>
>
> Unfortunately - neither worked.
>
> I did not do a lot of testing -- as the issues I found were early show
> stoppers:
>
> 1) You cannot select an item in a row (rendering consoles useless) (The
> iPad asks me if I want to copy the row)
> 2) You cannot select an item in a dropdown menu (rendering my available
> forms useless) (The iPad does nothing -- as if I have not clicked on it at
> all)
>
> I could however login and see the homepage.
> I was able to click on "approval central" and technically "get there" --
> however error messages that popped must have been serious enough - as I was
> unable to do anything once I got there. (meaning -- I was not able to select
> the "Approval tasks" (Needs Attention, etc...) or again -- any dropdown
> menus)
>
> So -- I was unable to look at any console/click on a record/and see an
> entry.
>
> Also -- I was unable to create a record - as the forms I had access to seem
> to all have at least one menu (Priority for example)
>
>
>
> It is early days -- I expect BMC will be able to address.
>
>
> I did check to see if the browser on the iPad is Acid3 compliant -- it
> appears it is.
> http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg
>
>
>
>
>
> -John
>
>
>
>
> On Apr 6, 2010, at 11:58 AM, Doug Blair wrote:
>
> **
> John,
>
> So to resurrect a thread from a couple of months ago, do other Remedy apps
> work on your iPad, or is there too much dependency on Flash in the current
> versions?  I don't expect Flashboards or the CI viewer, but how about
> minimal functionality on an Incident? Safari's a supported browser.
>
> I don't expect the iPad to be able to do *everything* in 1st iteration, but
> I was impressed with Steven Colbert's use of an IPad as vegetable slicer the
> other night. Can't really do that well with an iPhone.
>
> Doug
>
>
> On Apr 6, 2010, at 11:29 AM, John Sundberg wrote:
>
> **
>
> I checked and yes Kinetic Response works with the iPad. So the idea is a
> mobile worker or manager in a meeting can immediately connect up and see the
> high priority issues and participate if needed.
>
> BTW - I am responding with the iPad.
>
> It is surprisingly fast - not sure if it is because of the ssd hard drive
> or possibly because for the most part it is single tasking - either way - I
> like it.
>
> -John
>
>
>
> Sent from my iPad
>
> On Apr 5, 2010, at 4:47 PM, "Paolino, Andrew" 
> wrote:
>
> **
>
> And somewhere between 300,000 and 700,000 people agree. Despite some of the
> obvious limitations of the technology, there’s certainly a demographic that
> is (at least initially) finding this useful.
>
>
>
> John – Does KD Response work as well? I could see IT folks in the field
> using this tool to collaborate on complex open issues….
>
>
>
> Andrew Paolino
>
> Column Technologies
>
>
>
> 130 William Street, 8th Floor
>
> New York, New York 10038
>
>
>
> Cell: 551-486-2549
>
> Office: 201-676-0277
>
> Fax: 212-227-3040
>
> Email: apaol...@columnit.com
>
> Skype ID: apaolino
>
> Web: <http://www.columnit.com/>http://www.columnit.com
>
>
>
> P *Please consider the environment before printing this email*
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Chowdhury,
> Tauf
> *Sent:* Monday, April 05, 2010 2:27 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT:Kinetic apps and some iPad fun
>
>
>
> **
>
> I got one for my mom. She wants to use a computer and access the internet.
> She’s never used a computer and hates using a mouse. She loves pointing at
> things. The iPad is pretty much the perfect device for someone like that.
> J
>
>
>
> *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.*
> **
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Pierson,
> Shawn
> *Sent:* Monday, April 05, 2010 2:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT:Kinetic apps and some iPad fun
>
>
>
> Too bad BMC is so focused on moving things to Flash (CI Viewer,
&g

Re: ARReload Issue - Please Help (UNCLASSIFIED)

[Ram Rudra]

Thanks to one and all,

Appreciate all your efforts,

For the first time I am using arreload command line utility.
I have used it in my dev server with below syntaxes; please correct me if I
am wrong at anywhere.

I have run the below command on "USER Form" 
C:\Program Files\AR System\server>arreload -a "MyAdmin" -p "password" -u
"User" -f -d

The above command successfully reloaded all the user entries in the cache. 
Here are my questions -
1) Can we have any log file during "arreload" command runs with all the
details?
2) Can we run "arreload" command for a single user? How?
3) Do I require restarting any of the Remedy services after running arreload
command?

I have run the below command on "GROUP Form"
C:\Program Files\AR System\server>arreload -a "MyAdmin" -p "password" -u
"Group" -f -d
Giving error as below

Updating 'target' server -- localhost
   Verifying Admin access to server
   Deleting existing group cache entries on localhost
   Reloading groups
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)
Group does not exist on server  (ARERR 318)

Any help?

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, April 02, 2010 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)

Hi Rambabu,
I believe you are confusing the command with arcache:
arcache has the L option.

arcache -Ua -e9888597 -n tmpuser -p "admin" -g "1:" -lw 1

Arreload does not have the L option.

arreload -a <"adminUser"> [-p <"adminPassword">] {-u|-g} <"schema"> [-f] [-s
<"server_name">] [-h <"Server-Name_value">][-d] 

  

Respectfully,

William Abdo
Verio - Boca Raton
Remedy Administration Group



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Thursday, April 01, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

I guess I meant "uppercase" I versus "lowercase" L... but you got my
meaning anyway.

When Frank advised the command " arreload -a Admin -p password -g 1 -l 1
"  to indicate the license type, I would think the proper parameter
would be "L" for "License".


Mike L.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)

It's a lowercase "l".

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, March 29, 2010 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

Is that a lowercase "L" or a lowercase "I"? 


Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC

"If you don't like change, you're going to dislike irrelevance even
more."
Gen Shinseki


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help

** 

I am getting the below error after running the given command. Any help
would be appreciated.

 

C:\Program Files\AR System\server>arreload -a myadmin -p password -g 1
-l 1

Unrecognized command line option (ARERR 601)

   -l

 

C:\Program Files\AR System\server>arreload -a myadmin -p password -g 1

Invalid password or authentication string for an existing user (ARERR
329)

   server

 

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Sunday, March 28, 2010 10:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help

 

** Read the documentation on this command. 
When reloading the Admin user you need to tell the group number "1" as
well as the license type. Something like the following:

arreload -a Admin -p password -g 1 -l 1




 
 

 

On S

Re: OT:Kinetic apps and some iPad fun

[John Sundberg]

I have been sent a couple of links to external facing ARS -- both I  
think were 7.6.


One was ITSM 7.6
One was a custom simple app


Unfortunately - neither worked.

I did not do a lot of testing -- as the issues I found were early show  
stoppers:


1) You cannot select an item in a row (rendering consoles useless)  
(The iPad asks me if I want to copy the row)
2) You cannot select an item in a dropdown menu (rendering my  
available forms useless) (The iPad does nothing -- as if I have not  
clicked on it at all)


I could however login and see the homepage.
I was able to click on "approval central" and technically "get there"  
-- however error messages that popped must have been serious enough -  
as I was unable to do anything once I got there. (meaning -- I was not  
able to select the "Approval tasks" (Needs Attention, etc...) or again  
-- any dropdown menus)


So -- I was unable to look at any console/click on a record/and see an  
entry.


Also -- I was unable to create a record - as the forms I had access to  
seem to all have at least one menu (Priority for example)




It is early days -- I expect BMC will be able to address.


I did check to see if the browser on the iPad is Acid3 compliant -- it  
appears it is.

http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg





-John




On Apr 6, 2010, at 11:58 AM, Doug Blair wrote:

**
John,

So to resurrect a thread from a couple of months ago, do other Remedy  
apps work on your iPad, or is there too much dependency on Flash in  
the current versions?  I don't expect Flashboards or the CI viewer,  
but how about minimal functionality on an Incident? Safari's a  
supported browser.


I don't expect the iPad to be able to do *everything* in 1st  
iteration, but I was impressed with Steven Colbert's use of an IPad as  
vegetable slicer the other night. Can't really do that well with an  
iPhone.


Doug


On Apr 6, 2010, at 11:29 AM, John Sundberg wrote:


**

I checked and yes Kinetic Response works with the iPad. So the idea  
is a mobile worker or manager in a meeting can immediately connect  
up and see the high priority issues and participate if needed.


BTW - I am responding with the iPad.

It is surprisingly fast - not sure if it is because of the ssd hard  
drive or possibly because for the most part it is single tasking -  
either way - I like it.


-John



Sent from my iPad

On Apr 5, 2010, at 4:47 PM, "Paolino, Andrew"  
 wrote:



**
And somewhere between 300,000 and 700,000 people agree. Despite  
some of the obvious limitations of the technology, there’s  
certainly a demographic that is (at least initially) finding this  
useful.




John – Does KD Response work as well? I could see IT folks in the  
field using this tool to collaborate on complex open issues….




Andrew Paolino

Column Technologies



130 William Street, 8th Floor

New York, New York 10038



Cell: 551-486-2549

Office: 201-676-0277

Fax: 212-227-3040

Email: apaol...@columnit.com

Skype ID: apaolino

Web: http://www.columnit.com



P Please consider the environment before printing this email



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Chowdhury, Tauf

Sent: Monday, April 05, 2010 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun



**

I got one for my mom. She wants to use a computer and access the  
internet. She’s never used a computer and hates using a mouse. She  
loves pointing at things. The iPad is pretty much the perfect  
device for someone like that. J




Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Pierson, Shawn

Sent: Monday, April 05, 2010 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun



Too bad BMC is so focused on moving things to Flash (CI Viewer,  
Flashboards, etc) and Apple seems to have a problem with Adobe.   
It’s cool that the Kinetic apps work, but I think I’ll be waiting  
for a Windows or Android based equivalent that costs $200 and is  
capable of things like copy and paste, multitasking, flash,  
installing software that doesn’t require the manufacturer’s  
approval, letting you change the battery, etc.




Sorry, I just don’t understand the fascination with recent Apple  
products.  It’s a great marketing tool if you can use it with your  
software, but as a consumer I am not convinced.  I played around  
with one at the Apple store and found it interesting, but it seems  
too limiting to me.


This e-mail and its attachments may contain Forest Laboratories,  
Inc. proprietary information that is privileged, confidential or  
subject to copyright belonging to Forest Laboratories, Inc. This e- 
mail is intended solely for the use of the individual or entity to  
which it is addressed. If you ar

Re: How to display DATE field in date format (from DB)

[Konrad Banasiak]

Hi,

 

Please look to the Database reference. Here you have the instruction for all
supported database.

 

Cheers

 

Konrad

 

TopPositions

Really only one secure Plugin SSO for BM Remedy AR System.

Http://www.remedy-sso.com

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, April 06, 2010 3:59 AM
To: arslist@ARSLIST.ORG
Subject: How to display DATE field in date format (from DB)

 

** 

Hi,

 

We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there functions
that we can use?)

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: KMX problems

[Warren Baltimore]

Thanks Alan!  I was able to get things resolved.  I don't know why, but the
Hummingbird UI is toast on my server, so I was forced to utilize the command
line app.

It turned out that the issue was a "News Flash" item that was in there from
a couple of years back.  It seemed to be corrupted in some way (I couldn't
tell how/why).  I removed every item from the published folder.  I then
triggered the index check for that folder.  I then placed the published docs
back in small batches.  Each time running the index.  I did this till it
failed.  I then went through the failed bunch until I found the offending
document and DELTED it!  Once I did that, the rest went in as nice as could
be.  Now everything is indexing just fine.  I suspect that the corrupted doc
may have been playing havoc with some other items...

Now if I could just figure out why the UI is hosed!

Take care!

Warren

On Fri, Apr 2, 2010 at 10:35 AM, Alan Blake wrote:

> **
> Hummingbird has a UI where you can go in and unprotect and delete the
> tables if needed and then the rebuild should be able to build the entire
> index over from scratch.  The URL is typically http://:8666/ssadmin
>
>
> Alan Blake
>  Knowlysis
>
> --- On *Thu, 4/1/10, Warren Baltimore * wrote:
>
>
> From: Warren Baltimore 
> Subject: KMX problems
> To: arslist@ARSLIST.ORG
> Date: Thursday, April 1, 2010, 3:47 PM
>
> **
>  Folks, I am blindly trying to fix a problem with my Knowledge base.
>
> First off...
>
> KB is running on a Windows 2000 server.  It is KMX 5.4 (I think).  Running
> on Hummingbird 5.4.  It's normally very quiet and I don't need to do
> anything, but
>
> I followed the instructions to update the indexes (Killed KMS Indexing
> Service and IIS).
>
> Ran the Update scripts
>
> Brought everything back andMy helpdesk complained that it was even
> worse!  They were right.  The thing was fried.
>
> So, I ran kms_Rebuild.bat.
>
> This seemed to clean things up BUT none of the published KB's are
> available!  I went back and took a look, and whenever the Published index
> attempts to build, it comes back with an error:
>
>
> *C:\Program Files\ar system\apps\kms\bin\Indexing>execsql
> c:\progra~1\arsyst~1\ap
> ps\kms\bin\indexing\up.txt*
>
> *validate index published validate table;
> execsql: execute failed*
>
> *SQLSTATE: 80913, Native error: 0, error text
> [Hummingbird][SearchServer]Table is protected*
> *
>
>
> *C:\Program Files\ar system\apps\kms\bin\Indexing>pause
> Press any key to continue . . .*
> Now, I've tried everything I can think of but no luck.  I have even tried
> adding "unprotect table Published;" to the Update_Published.bat script
> without any luck.  The other update scripts run fine.  Just not the
> published
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Question about the Service field on a 7.6 Incident

[John Underwood]

Rick,

One answer for you.

The Service field it optional, can can be turned off in:
App Admin -> Custom Configuration -> Incident Management -> Advanced
Options -> Rules
Search for the company or Global
Require Service CI Related on Submit -> change to No


John

On 4/6/2010 2:48 PM, Rick Cook wrote:
> ** No, I didn't install that component, and there were no services
> installed with the sample data.
>
> Rick
>
> 
> *From: * strauss 
> *Date: *Tue, 6 Apr 2010 14:43:03 -0500
> *To: *
> *Subject: *Re: Question about the Service field on a 7.6 Incident
>
> I hit the same thing you did when I tried to open and/or resolve test
> Incidents with the sample data users.  Did you install the BSM
> Enablement data for the BMC Atrium CMDB (separate download from
> BMCDN)?  I wondered if it contained any sample defined business
> services.  Nothing came in with ITSM Sample Data, of course, and
> nothing came in with the Product Catalog data, which I did import on
> the sample data server during the Atrium Core install (it makes it
> impossible to bring your own foundation data in because it loads the
> app up with companies and sites, etc., that overlap the ones we have
> defined).  I might try loading it even though it says it is for 7.5 or
> 7.5.00.001 and I am on 7.6.00.001.  I’ll be blowing away the sample
> data server fairly soon anyway – it’s on the production hardware.
>
>  
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] *On Behalf Of *Rick Cook
> *Sent:* Monday, April 05, 2010 12:15 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Question about the Service field on a 7.6 Incident
>
>  
>
> **
>
> I am working with a new ITSM 7.6 install to test an integration, and
> am starting with the existing sample data.  I created some servers to
> use as CIs, related them to people as "Used by", but I cannot figure
> out the nature of the required "Service" field on the Incident.  This
> is keeping me from creating new Incidents or processing existing
> ones.  I get what a Service is from an ITIL perspective, but requiring
> it is a new thing in ITSM, and I have a few questions about it.
>
> ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB).  Windows 2003/SQL 2005.
>
> * Why is the Service field required?
>
> * How can I make it optional via configuration?
>
> * Is it standard practice for the field to be required?  Why?
>
> * As I understand it, this field's menu can be populated with
>   Application Service CIs.  I see the CMDB form in which those
>   would go, but I have no guidelines from which to know how those
>   are defined.
>
> Any assistance would be appreciated.
>
>  
>
> Rick
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


-- 
**
John A. Underwood   NDUS Help Center Project Manager
IACC Rm. 206NDSU/ITS Help Desk Manager & NDUS Help Desk 
Co-Manager
1320 Albrecht Blvd. Office: (701) 231-6109
Fargo, ND  58105Cell:   (701) 730-5337
e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541


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Re: Question about the Service field on a 7.6 Incident

[Tommy Morris]

There is a Rules setting in that you can set to not require a Service.
You can also set the Classic view back as the default view for each
module instead of using the Best Practices view. There is a Best
Practice view for each module in 7.6 as well instead of just the
Incident form.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, April 06, 2010 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about the Service field on a 7.6 Incident

 

** 

No, I didn't install that component, and there were no services
installed with the sample data. 

Rick



From: strauss  

Date: Tue, 6 Apr 2010 14:43:03 -0500

To: 

Subject: Re: Question about the Service field on a 7.6 Incident

 

I hit the same thing you did when I tried to open and/or resolve test
Incidents with the sample data users.  Did you install the BSM
Enablement data for the BMC Atrium CMDB (separate download from BMCDN)?
I wondered if it contained any sample defined business services.
Nothing came in with ITSM Sample Data, of course, and nothing came in
with the Product Catalog data, which I did import on the sample data
server during the Atrium Core install (it makes it impossible to bring
your own foundation data in because it loads the app up with companies
and sites, etc., that overlap the ones we have defined).  I might try
loading it even though it says it is for 7.5 or 7.5.00.001 and I am on
7.6.00.001.  I'll be blowing away the sample data server fairly soon
anyway - it's on the production hardware.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, April 05, 2010 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Question about the Service field on a 7.6 Incident

 

** 

I am working with a new ITSM 7.6 install to test an integration, and am
starting with the existing sample data.  I created some servers to use
as CIs, related them to people as "Used by", but I cannot figure out the
nature of the required "Service" field on the Incident.  This is keeping
me from creating new Incidents or processing existing ones.  I get what
a Service is from an ITIL perspective, but requiring it is a new thing
in ITSM, and I have a few questions about it.

ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB).  Windows 2003/SQL 2005.

*   Why is the Service field required?

*   How can I make it optional via configuration?

*   Is it standard practice for the field to be required?  Why?

*   As I understand it, this field's menu can be populated with
Application Service CIs.  I see the CMDB form in which those would go,
but I have no guidelines from which to know how those are defined.

Any assistance would be appreciated.

 

Rick

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: How to display DATE field in date format (from DB)

[Ram Rudra]

If your DB is SQL, then use this function:-

 

set ANSI_NULLS ON

set QUOTED_IDENTIFIER ON

go

 

 

ALTER function [dbo].[fn_Convert_Date_HMS](@i int)

returns datetime

as

begin 

 

return (Select DATEADD(second, @i+19800,'19700101'))

 

end

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, April 06, 2010 7:29 AM
To: arslist@ARSLIST.ORG
Subject: How to display DATE field in date format (from DB)

 

Hi,

 

We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there functions
that we can use?)

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.

 

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Re: Question about the Service field on a 7.6 Incident

[Rick Cook]

No, I didn't install that component, and there were no services installed with 
the sample data. 

Rick

-Original Message-
From: strauss 
Date: Tue, 6 Apr 2010 14:43:03 
To: 
Subject: Re: Question about the Service field on a 7.6 Incident

I hit the same thing you did when I tried to open and/or resolve test Incidents 
with the sample data users.  Did you install the BSM Enablement data for the 
BMC Atrium CMDB (separate download from BMCDN)?  I wondered if it contained any 
sample defined business services.  Nothing came in with ITSM Sample Data, of 
course, and nothing came in with the Product Catalog data, which I did import 
on the sample data server during the Atrium Core install (it makes it 
impossible to bring your own foundation data in because it loads the app up 
with companies and sites, etc., that overlap the ones we have defined).  I 
might try loading it even though it says it is for 7.5 or 7.5.00.001 and I am 
on 7.6.00.001.  I'll be blowing away the sample data server fairly soon anyway 
- it's on the production hardware.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, April 05, 2010 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Question about the Service field on a 7.6 Incident

**

I am working with a new ITSM 7.6 install to test an integration, and am 
starting with the existing sample data.  I created some servers to use as CIs, 
related them to people as "Used by", but I cannot figure out the nature of the 
required "Service" field on the Incident.  This is keeping me from creating new 
Incidents or processing existing ones.  I get what a Service is from an ITIL 
perspective, but requiring it is a new thing in ITSM, and I have a few 
questions about it.

ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB).  Windows 2003/SQL 2005.

 *   Why is the Service field required?

 *   How can I make it optional via configuration?

 *   Is it standard practice for the field to be required?  Why?

 *   As I understand it, this field's menu can be populated with Application 
Service CIs.  I see the CMDB form in which those would go, but I have no 
guidelines from which to know how those are defined.
Any assistance would be appreciated.

Rick
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Question about the Service field on a 7.6 Incident

[strauss]

I hit the same thing you did when I tried to open and/or resolve test Incidents 
with the sample data users.  Did you install the BSM Enablement data for the 
BMC Atrium CMDB (separate download from BMCDN)?  I wondered if it contained any 
sample defined business services.  Nothing came in with ITSM Sample Data, of 
course, and nothing came in with the Product Catalog data, which I did import 
on the sample data server during the Atrium Core install (it makes it 
impossible to bring your own foundation data in because it loads the app up 
with companies and sites, etc., that overlap the ones we have defined).  I 
might try loading it even though it says it is for 7.5 or 7.5.00.001 and I am 
on 7.6.00.001.  I'll be blowing away the sample data server fairly soon anyway 
- it's on the production hardware.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, April 05, 2010 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Question about the Service field on a 7.6 Incident

**

I am working with a new ITSM 7.6 install to test an integration, and am 
starting with the existing sample data.  I created some servers to use as CIs, 
related them to people as "Used by", but I cannot figure out the nature of the 
required "Service" field on the Incident.  This is keeping me from creating new 
Incidents or processing existing ones.  I get what a Service is from an ITIL 
perspective, but requiring it is a new thing in ITSM, and I have a few 
questions about it.

ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB).  Windows 2003/SQL 2005.

 *   Why is the Service field required?

 *   How can I make it optional via configuration?

 *   Is it standard practice for the field to be required?  Why?

 *   As I understand it, this field's menu can be populated with Application 
Service CIs.  I see the CMDB form in which those would go, but I have no 
guidelines from which to know how those are defined.
Any assistance would be appreciated.

Rick
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: AIE not connecting with rlohelper getting Error ORA-12514

[Tommy Morris]

I ran into a similar error on AIE. Our Oracle team patched to a version
that no longer used tnsname.ora so I just had to remove the entire fqdn
and used the short alias. 

Instead of the SID being "db.tis.company.com" it is now just "db". The
only way I could find the correct SID to use was to ping the name until
I received a return then plugged that value into AIE.

Of course I could not get the full story from the oracle team as to what
happened when and why no one was informed but you know how those
magical, mystical db gurus are.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, April 06, 2010 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE not connecting with rlohelper getting Error ORA-12514

 

** 

Go to the "Atrium Integration Engine" console.  Then go to the
"Configuration->Connections" link.  You should be at the "Connections
Console".  Click on the "Oracle" tab.  For each data exchange you have
listed on the left you can configure the Oracle connection setting.  You
must do several things for it to work properly:

 

1.  The SID/DB Alias must be configured in your TNSNames.ora file.

2.  The path to the DB Directory must be correct.

3.  Your Login/Password must be correct.

 

At startup there is a aie001 startup script that contains the library
paths in an environment variable called AIE_ORACLE_LIB_DIR make sure
that is set.  If missing reintsall AIE.

 

Another thing to check (although I don't think this is it) is the
eie.reg file in the conf directory of where you installed aie.  In there
should be an entry for your "Oracle" adapter.  If it isn't there just
reinstall AIE.  

 

That's about all I can think of.

 

Thanks,

 

Sean

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Charters
Sent: Tuesday, April 06, 2010 1:04 PM
To: arslist@ARSLIST.ORG
Subject: AIE not connecting with rlohelper getting Error ORA-12514

 

** 

I have a new installation of AIE running 7.1 Patch 8 running on a ARS
7.1 Patch 6. When I try to connect AIE to an Oracle 10G database I get
the following error:

 

*** ERROR ***  ORA-12514: TNS:listener does not currently know of
service requested in connect descriptor

 

My DBAs tell me that my TNS:Listner is running fine. I can tnsping the
databases from the Remedy server as well as SQL Plus into them so it
seems like they should be fine. Does anyone have any suggestions on
this?

 

Regards,

 

David Charters

317-331-8985

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: AIE not connecting with rlohelper getting Error ORA-12514

[Garrison, Sean (Norcross)]

Go to the "Atrium Integration Engine" console.  Then go to the 
"Configuration->Connections" link.  You should be at the "Connections Console". 
 Click on the "Oracle" tab.  For each data exchange you have listed on the left 
you can configure the Oracle connection setting.  You must do several things 
for it to work properly:

1.  The SID/DB Alias must be configured in your TNSNames.ora file.
2.  The path to the DB Directory must be correct.
3.  Your Login/Password must be correct.

At startup there is a aie001 startup script that contains the library paths in 
an environment variable called AIE_ORACLE_LIB_DIR make sure that is set.  If 
missing reintsall AIE.

Another thing to check (although I don't think this is it) is the eie.reg file 
in the conf directory of where you installed aie.  In there should be an entry 
for your "Oracle" adapter.  If it isn't there just reinstall AIE.

That's about all I can think of.

Thanks,

Sean




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of David Charters
Sent: Tuesday, April 06, 2010 1:04 PM
To: arslist@ARSLIST.ORG
Subject: AIE not connecting with rlohelper getting Error ORA-12514

**
I have a new installation of AIE running 7.1 Patch 8 running on a ARS 7.1 Patch 
6. When I try to connect AIE to an Oracle 10G database I get the following 
error:

*** ERROR ***  ORA-12514: TNS:listener does not currently know of service 
requested in connect descriptor

My DBAs tell me that my TNS:Listner is running fine. I can tnsping the 
databases from the Remedy server as well as SQL Plus into them so it seems like 
they should be fine. Does anyone have any suggestions on this?

Regards,

David Charters
317-331-8985
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Suggestions for daily auto Crystal Report export & email?

[Jason Miller]

HI Bill, good to see you on the list.

We also use CRD.  It is a wonderful product.  We dropped CRD a few years ago
when we went to Crystal 11 and had a full Crystal Reports Server that can
also automate reports.  We found that CR Server had many limitations, it was
kind of clunky and we had to use all kinds of work arounds to things that
were easy in CRD (like suppress sending a blank report).  When talking to
BO/SAP they were trying to up sell us to other products.  We brought back
CRD and have been happy since.  I highly recommend CRD for report
automation.

Jason

On Tue, Apr 6, 2010 at 11:07 AM, Clary, William M. <
william.cl...@mybrighthouse.com> wrote:

> Alan;
>  The problem with most of the freeware are the limitations (it is free
> after all). So the more options you want to do the harder it is to use a
> free one.
>
>  The "cheapest" product I have found that has the most options is CRD from
> Christiansteven software.
>
> http://www.christiansteven.com/index.html
>
> Bill Clary
> Bright House
>
> "R. Alan Monroe"  wrote in message news:<
> 199439918178.20100403093...@columbus.rr.com>...
> > I'm looking for some freeware that can export _standalone .rpt files_
> > created with Crystal Reports 9.x (we DON'T have any Crystal Enterprise
> > etc. backend infrastructure nor any web server) daily with changing
> > date parameters and email them to a short list of recipients. At the
> > moment I have to manually run them from the user tool, save pdfs and
> > email them by hand.
> >
> > My top candidate from the handful I found on the top google hits was
> > Crystal Delivery from groffautomation.com, which worked great on my
> > local workstation, but fails to output reports when run on the server
> > (Win 2003 server x64). As best I can tell it's some kind of
> > incompatibility with 64-bit Crystal runtimes not talking to 32-bit AR
> > System ODBC driver (I'm at home at the moment and don't have the logs
> > handy, something like "error 193" in the logs).
> >
> > I am open to just about any solutions, gui, commandline, or even
> > source code (this seemed like something one could cobble together
> > using VBScript and COM, but I couldn't google up a Crystal COM API
> > reference sheet).
> >
> > Alan
> >
>
> CONFIDENTIALITY NOTICE: This e-mail may contain information that is
> privileged, confidential or otherwise protected from disclosure. If you are
> not the intended recipient of this e-mail, please notify the sender
> immediately by return e-mail, purge it and do not disseminate or copy it.
>
>
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>

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Re: Suggestions for daily auto Crystal Report export & email?

[Clary, William M.]

Alan;
  The problem with most of the freeware are the limitations (it is free after 
all). So the more options you want to do the harder it is to use a free one.

  The "cheapest" product I have found that has the most options is CRD from 
Christiansteven software.

http://www.christiansteven.com/index.html

Bill Clary
Bright House

"R. Alan Monroe"  wrote in message 
news:<199439918178.20100403093...@columbus.rr.com>...
> I'm looking for some freeware that can export _standalone .rpt files_
> created with Crystal Reports 9.x (we DON'T have any Crystal Enterprise
> etc. backend infrastructure nor any web server) daily with changing
> date parameters and email them to a short list of recipients. At the
> moment I have to manually run them from the user tool, save pdfs and
> email them by hand.
>
> My top candidate from the handful I found on the top google hits was
> Crystal Delivery from groffautomation.com, which worked great on my
> local workstation, but fails to output reports when run on the server
> (Win 2003 server x64). As best I can tell it's some kind of
> incompatibility with 64-bit Crystal runtimes not talking to 32-bit AR
> System ODBC driver (I'm at home at the moment and don't have the logs
> handy, something like "error 193" in the logs).
>
> I am open to just about any solutions, gui, commandline, or even
> source code (this seemed like something one could cobble together
> using VBScript and COM, but I couldn't google up a Crystal COM API
> reference sheet).
>
> Alan
>

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
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Re: OT:Kinetic apps and some iPad fun

[John Sundberg]

Double checked my facts -- it is a .pdf of a visio.

So -- the email client may be able to view a visio -- but what I did  
see was a .pdf of the visio - as that is what was attached.



-John




On Apr 6, 2010, at 12:36 PM, John Sundberg wrote:


Doug,

I can check if the iPad works on the "latest version of MidTier" -- if  
somebody has an external link I can get to.


Otherwise - I will spin up a 7.5 and try it out -- and let you know.

One thing the iPad/Safari does not do - is upload files. (No real file  
system is available to upload from anyway) -- probably the same with  
download -- except I would imagine it does launch other apps with the  
file.


For example:
a ppt would open in Keynote.
a pdf would open in (some viewer).
etc...

I think it has quite a few "viewers" built into the mail application  
-- as I was able to see an XL ss and Visio diagrams in an email sent  
to me earlier today.
For a totally sweet usage of Kinetic Request -- Contract Management  
(it will be used to manage the "vendor onboarding process" at this  
company)




So - if anybody has an external 7.5+ Remedy app -- that they would  
like me to load on the iPad -- let me know.




-John



On Apr 6, 2010, at 11:58 AM, Doug Blair wrote:

**
John,

So to resurrect a thread from a couple of months ago, do other Remedy  
apps work on your iPad, or is there too much dependency on Flash in  
the current versions?  I don't expect Flashboards or the CI viewer,  
but how about minimal functionality on an Incident? Safari's a  
supported browser.


I don't expect the iPad to be able to do *everything* in 1st  
iteration, but I was impressed with Steven Colbert's use of an IPad as  
vegetable slicer the other night. Can't really do that well with an  
iPhone.


Doug


On Apr 6, 2010, at 11:29 AM, John Sundberg wrote:


**

I checked and yes Kinetic Response works with the iPad. So the idea  
is a mobile worker or manager in a meeting can immediately connect  
up and see the high priority issues and participate if needed.


BTW - I am responding with the iPad.

It is surprisingly fast - not sure if it is because of the ssd hard  
drive or possibly because for the most part it is single tasking -  
either way - I like it.


-John



Sent from my iPad

On Apr 5, 2010, at 4:47 PM, "Paolino, Andrew"  
 wrote:



**
And somewhere between 300,000 and 700,000 people agree. Despite  
some of the obvious limitations of the technology, there’s  
certainly a demographic that is (at least initially) finding this  
useful.




John – Does KD Response work as well? I could see IT folks in the  
field using this tool to collaborate on complex open issues….




Andrew Paolino

Column Technologies



130 William Street, 8th Floor

New York, New York 10038



Cell: 551-486-2549

Office: 201-676-0277

Fax: 212-227-3040

Email: apaol...@columnit.com

Skype ID: apaolino

Web: http://www.columnit.com



P Please consider the environment before printing this email



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Chowdhury, Tauf

Sent: Monday, April 05, 2010 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun



**

I got one for my mom. She wants to use a computer and access the  
internet. She’s never used a computer and hates using a mouse. She  
loves pointing at things. The iPad is pretty much the perfect  
device for someone like that. J




Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Pierson, Shawn

Sent: Monday, April 05, 2010 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun



Too bad BMC is so focused on moving things to Flash (CI Viewer,  
Flashboards, etc) and Apple seems to have a problem with Adobe.   
It’s cool that the Kinetic apps work, but I think I’ll be waiting  
for a Windows or Android based equivalent that costs $200 and is  
capable of things like copy and paste, multitasking, flash,  
installing software that doesn’t require the manufacturer’s  
approval, letting you change the battery, etc.




Sorry, I just don’t understand the fascination with recent Apple  
products.  It’s a great marketing tool if you can use it with your  
software, but as a consumer I am not convinced.  I played around  
with one at the Apple store and found it interesting, but it seems  
too limiting to me.


This e-mail and its attachments may contain Forest Laboratories,  
Inc. proprietary information that is privileged, confidential or  
subject to copyright belonging to Forest Laboratories, Inc. This e- 
mail is intended solely for the use of the individual or entity to  
which it is addressed. If you are not the intended recipient of  
this e-mail, or the employee or agent responsible for delivering  
this e-mail to the intended recipient, you are hereby notified that  
any dissemination, distrib

Re: OT:Kinetic apps and some iPad fun

[John Sundberg]

Doug,

I can check if the iPad works on the "latest version of MidTier" -- if  
somebody has an external link I can get to.


Otherwise - I will spin up a 7.5 and try it out -- and let you know.

One thing the iPad/Safari does not do - is upload files. (No real file  
system is available to upload from anyway) -- probably the same with  
download -- except I would imagine it does launch other apps with the  
file.


For example:
a ppt would open in Keynote.
a pdf would open in (some viewer).
etc...

I think it has quite a few "viewers" built into the mail application  
-- as I was able to see an XL ss and Visio diagrams in an email sent  
to me earlier today.
For a totally sweet usage of Kinetic Request -- Contract Management  
(it will be used to manage the "vendor onboarding process" at this  
company)




So - if anybody has an external 7.5+ Remedy app -- that they would  
like me to load on the iPad -- let me know.




-John



On Apr 6, 2010, at 11:58 AM, Doug Blair wrote:

**
John,

So to resurrect a thread from a couple of months ago, do other Remedy  
apps work on your iPad, or is there too much dependency on Flash in  
the current versions?  I don't expect Flashboards or the CI viewer,  
but how about minimal functionality on an Incident? Safari's a  
supported browser.


I don't expect the iPad to be able to do *everything* in 1st  
iteration, but I was impressed with Steven Colbert's use of an IPad as  
vegetable slicer the other night. Can't really do that well with an  
iPhone.


Doug


On Apr 6, 2010, at 11:29 AM, John Sundberg wrote:


**

I checked and yes Kinetic Response works with the iPad. So the idea  
is a mobile worker or manager in a meeting can immediately connect  
up and see the high priority issues and participate if needed.


BTW - I am responding with the iPad.

It is surprisingly fast - not sure if it is because of the ssd hard  
drive or possibly because for the most part it is single tasking -  
either way - I like it.


-John



Sent from my iPad

On Apr 5, 2010, at 4:47 PM, "Paolino, Andrew"  
 wrote:



**
And somewhere between 300,000 and 700,000 people agree. Despite  
some of the obvious limitations of the technology, there’s  
certainly a demographic that is (at least initially) finding this  
useful.




John – Does KD Response work as well? I could see IT folks in the  
field using this tool to collaborate on complex open issues….




Andrew Paolino

Column Technologies



130 William Street, 8th Floor

New York, New York 10038



Cell: 551-486-2549

Office: 201-676-0277

Fax: 212-227-3040

Email: apaol...@columnit.com

Skype ID: apaolino

Web: http://www.columnit.com



P Please consider the environment before printing this email



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Chowdhury, Tauf

Sent: Monday, April 05, 2010 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun



**

I got one for my mom. She wants to use a computer and access the  
internet. She’s never used a computer and hates using a mouse. She  
loves pointing at things. The iPad is pretty much the perfect  
device for someone like that. J




Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Pierson, Shawn

Sent: Monday, April 05, 2010 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun



Too bad BMC is so focused on moving things to Flash (CI Viewer,  
Flashboards, etc) and Apple seems to have a problem with Adobe.   
It’s cool that the Kinetic apps work, but I think I’ll be waiting  
for a Windows or Android based equivalent that costs $200 and is  
capable of things like copy and paste, multitasking, flash,  
installing software that doesn’t require the manufacturer’s  
approval, letting you change the battery, etc.




Sorry, I just don’t understand the fascination with recent Apple  
products.  It’s a great marketing tool if you can use it with your  
software, but as a consumer I am not convinced.  I played around  
with one at the Apple store and found it interesting, but it seems  
too limiting to me.


This e-mail and its attachments may contain Forest Laboratories,  
Inc. proprietary information that is privileged, confidential or  
subject to copyright belonging to Forest Laboratories, Inc. This e- 
mail is intended solely for the use of the individual or entity to  
which it is addressed. If you are not the intended recipient of  
this e-mail, or the employee or agent responsible for delivering  
this e-mail to the intended recipient, you are hereby notified that  
any dissemination, distribution, copying or action taken in  
relation to the contents of and attachments to this e-mail is  
strictly prohibited and may be unlawful. If you have received this  
e-mail in error, please notify the sender immediately and  
permanently delete th

AIE not connecting with rlohelper getting Error ORA-12514

[David Charters]

I have a new installation of AIE running 7.1 Patch 8 running on a ARS 7.1
Patch 6. When I try to connect AIE to an Oracle 10G database I get the
following error:

 

*** ERROR ***  ORA-12514: TNS:listener does not currently know of service
requested in connect descriptor

 

My DBAs tell me that my TNS:Listner is running fine. I can tnsping the
databases from the Remedy server as well as SQL Plus into them so it seems
like they should be fine. Does anyone have any suggestions on this?

 

Regards,

 

David Charters

317-331-8985


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Re: OT:Kinetic apps and some iPad fun

[Doug Blair]

**
John,So to resurrect a thread from a couple of months ago, do other Remedy apps work on your iPad, or is there too much dependency on Flash in the current versions?  I don't expect Flashboards or the CI viewer, but how about minimal functionality on an Incident? Safari's a supported browser.I don't expect the iPad to be able to do *everything* in 1st iteration, but I was impressed with Steven Colbert's use of an IPad as vegetable slicer the other night. Can't really do that well with an iPhone.DougOn Apr 6, 2010, at 11:29 AM, John Sundberg wrote:**
I checked and yes Kinetic Response works with the iPad. So the idea is a mobile worker or manager in a meeting can immediately connect up and see the high priority issues and participate if needed. BTW - I am responding with the iPad.It is surprisingly fast - not sure if it is because of the ssd hard drive or possibly because for the most part it is single tasking - either way - I like it.-JohnSent from my iPadOn Apr 5, 2010, at 4:47 PM, "Paolino, Andrew"  wrote:**


And somewhere between 300,000
and 700,000 people agree. Despite some of the obvious limitations of the
technology, there’s certainly a demographic that is (at least initially)
finding this useful. John – Does KD Response work
as well? I could see IT folks in the field using this tool to collaborate on
complex open issues…. Andrew
PaolinoColumn
Technologies 130
William Street, 8th FloorNew
York, New York 10038 Cell:
551-486-2549Office:
201-676-0277Fax:
212-227-3040Email:
apaol...@columnit.comSkype
ID: apaolinoWeb:
http://www.columnit.com P Please consider the environment before printing this email 

From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury,
Tauf
Sent: Monday, April 05, 2010 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun

 ** I
got one for my mom. She wants to use a computer and access the internet. She’s
never used a computer and hates using a mouse. She loves pointing at things.
The iPad is pretty much the perfect device for someone like that. J 

Tauf Chowdhury | Forest Laboratories, Inc.Analyst, Service ManagementMobile:646.483.2779

 







From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson,
Shawn
Sent: Monday, April 05, 2010 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun

 Too bad BMC is so focused on moving things to Flash (CI Viewer,
Flashboards, etc) and Apple seems to have a problem with Adobe.  It’s cool
that the Kinetic apps work, but I think I’ll be waiting for a Windows or
Android based equivalent that costs $200 and is capable of things like copy and
paste, multitasking, flash, installing software that doesn’t require the
manufacturer’s approval, letting you change the battery, etc. Sorry, I just don’t understand the fascination with recent Apple
products.  It’s a great marketing tool if you can use it with your
software, but as a consumer I am not convinced.  I played around with one
at the Apple store and found it interesting, but it seems too limiting to me.





This e-mail and its attachments may contain Forest
Laboratories, Inc. proprietary information that is privileged, confidential or
subject to copyright belonging to Forest Laboratories, Inc. This e-mail is
intended solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or agent
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Re: OT:Kinetic apps and some iPad fun

[John Sundberg]

I checked and yes Kinetic Response works with the iPad. So the idea is a mobile 
worker or manager in a meeting can immediately connect up and see the high 
priority issues and participate if needed. 

BTW - I am responding with the iPad.

It is surprisingly fast - not sure if it is because of the ssd hard drive or 
possibly because for the most part it is single tasking - either way - I like 
it.

-John



Sent from my iPad

On Apr 5, 2010, at 4:47 PM, "Paolino, Andrew"  wrote:

> **
> And somewhere between 300,000 and 700,000 people agree. Despite some of the 
> obvious limitations of the technology, there’s certainly a demographic that 
> is (at least initially) finding this useful.
> 
>  
> 
> John – Does KD Response work as well? I could see IT folks in the field using 
> this tool to collaborate on complex open issues….
> 
>  
> 
> Andrew Paolino
> 
> Column Technologies
> 
>  
> 
> 130 William Street, 8th Floor
> 
> New York, New York 10038
> 
>  
> 
> Cell: 551-486-2549
> 
> Office: 201-676-0277
> 
> Fax: 212-227-3040
> 
> Email: apaol...@columnit.com
> 
> Skype ID: apaolino
> 
> Web: http://www.columnit.com
> 
>  
> 
> P Please consider the environment before printing this email
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: Monday, April 05, 2010 2:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT:Kinetic apps and some iPad fun
> 
>  
> 
> **
> 
> I got one for my mom. She wants to use a computer and access the internet. 
> She’s never used a computer and hates using a mouse. She loves pointing at 
> things. The iPad is pretty much the perfect device for someone like that. J
> 
>  
> 
> Tauf Chowdhury | Forest Laboratories, Inc.
> 
> Analyst, Service Management
> 
> Mobile:646.483.2779
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Monday, April 05, 2010 2:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT:Kinetic apps and some iPad fun
> 
>  
> 
> Too bad BMC is so focused on moving things to Flash (CI Viewer, Flashboards, 
> etc) and Apple seems to have a problem with Adobe.  It’s cool that the 
> Kinetic apps work, but I think I’ll be waiting for a Windows or Android based 
> equivalent that costs $200 and is capable of things like copy and paste, 
> multitasking, flash, installing software that doesn’t require the 
> manufacturer’s approval, letting you change the battery, etc.
> 
>  
> 
> Sorry, I just don’t understand the fascination with recent Apple products.  
> It’s a great marketing tool if you can use it with your software, but as a 
> consumer I am not convinced.  I played around with one at the Apple store and 
> found it interesting, but it seems too limiting to me.
> 
> This e-mail and its attachments may contain Forest Laboratories, Inc. 
> proprietary information that is privileged, confidential or subject to 
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended 
> solely for the use of the individual or entity to which it is addressed. If 
> you are not the intended recipient of this e-mail, or the employee or agent 
> responsible for delivering this e-mail to the intended recipient, you are 
> hereby notified that any dissemination, distribution, copying or action taken 
> in relation to the contents of and attachments to this e-mail is strictly 
> prohibited and may be unlawful. If you have received this e-mail in error, 
> please notify the sender immediately and permanently delete the original and 
> any copy of this e-mail and any printout.
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend 
> WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
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Re: Find Known Errors that are NOT related to a Change

[Lyle Taylor]

You could easily do this using a join form between PBM:Known Error and 
PBM:Known Error Associations.  Create the form as an outer join with the 
associations form on the right.  You join criteria will be $Known Error ID$ = 
'Request ID02' AND 'Request Type01' = "Infrastructure Change".  Add the Known 
Error ID field and Request ID02 fields to the form.
When you do a search, it will show a record for each Known Error record.  If 
there is a match in the associations table, it will also bring that information 
in as well.  If there is no match, then any fields from the associations table 
that you put on the join form (Request ID02 in this case) will be NULL.  So to 
find all Known Errors that don't have a corresponding change, just search for 
all the records in the join form where one of the association fields (Request 
ID02) is $NULL$.  That will show all Known Errors that don't have a 
corresponding relationship record to a Change.
Lyle
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Tuesday, April 06, 2010 7:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find Known Errors that are NOT related to a Change

**
Here's a quick stab at how I'd do it.

I'm not sure if you're trying to show this info in a report or in a form, but 
basically you want to compare records in PBM:Known Error against PBM:Known 
error Associations.  Then search against Request ID02 where it does not match 
Known Error ID and Request Type equals Infrastructure Change.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> jha...@gmail.com 04/06/10 3:08 AM >>>
I am trying to figure out how to find Known Errors that are not
associated to a Change request.  We are using Known Errors to track
bugs and enhancements to in-house software.  We associate corrected
KEs to change requests as a Release.  I am trying to find KEs that are
not associated to a change (release) to make sure that they are
addressed and don't fall through the cracks.
I can easily find which ones are associated to a change by looking at
the Associations forms, but I am stumped on how to find ones that are
NOT associated.
We are on ARS 7.1 and ITSM 7.03.

Thanks,
James

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Re: How to display DATE field in date format (from DB)

[Konrad Banasiak]

Hi,

 

Please look to the Database reference. Here you have the instruction for all
supported database.

 

Cheers

 

Konrad

 

TopPositions

Really only one secure Plugin SSO for BM Remedy AR System.

Http://www.remedy-sso.com

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, April 06, 2010 3:59 AM
To: arslist@ARSLIST.ORG
Subject: How to display DATE field in date format (from DB)

 

** 

Hi,

 

We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there functions
that we can use?)

 

Regards,

Kali

 

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Re: ARS 7.5 User Cache Gremlin

[Rick Cook]

Looks like perhaps a stray piece of test data someone forgot to strip out. It 
isn't in the 7.6 WS or Filters I saw. 

Rick

-Original Message-
From: strauss 
Date: Tue, 6 Apr 2010 10:01:08 
To: 
Subject: Re: ARS 7.5 User Cache Gremlin

I trapped an instance of it today on the ARS 7.5.00.004 - ITSM 7.6.00.001 
server that has sample data loaded.  Yesterday, at 15:20:29 the MidTier Service 
logged in.  Then it tried to login Demo (impersonated):

 /* Mon Apr 05 2010 
15:20:29.4000 */ LOGIN  MidTier Service
 /* Mon Apr 05 2010 
15:20:29.4000 */ LOGIN  Demo   (impersonated)
 /* Mon Apr 05 2010 
15:20:29.4050 */ LOGOUT Demo
 /* Mon Apr 05 2010 
15:20:29.4240 */ LOGIN FAILED   Demo   (user)
...followed by:
 /* Mon Apr 05 2010 
15:20:29.5110 */ LOGIN FAILED   Demo   (lockout)

The mid-tier logs show 25 lines of:
Apr 5, 2010 3:20:29 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException - 
ERROR (623): Authentication failed;  ERROR (623): Authentication failed;
...followed by a crash:
Apr 5, 2010 3:20:29 PM - FINE (com.remedy.log.INTERNAL) : Throw Error - 9280
Apr 5, 2010 3:20:29 PM - SEVERE (com.remedy.log.DVMODULE) : Exception while 
processing requestARERR [9280] Server not present in the configured servers 
list - ldalvi-pun-02v75p2
at 
com.remedy.arsys.stubs.ServerLogin.getServerInformation(Unknown Source)
(followed by 25 more lines of goat barfing)

...so, something is trying to connect thru the mid-tier to a server named 
"ldalvi-pun-02v75p2" - wherever that came from.

So far the only time I have seen the impersonation of Demo by the mid-tier 
service when I KNOW what triggered it, is when I launch the Atrium Core 
Console.  I can do so successfully on the same server with the appadmin 
account, so the Console is configured correctly.  It must be something else 
trying to access something via the mid-tier, in the background, using Demo with 
a blank password and pointing to that bizarre server name.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Monday, March 29, 2010 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 User Cache Gremlin

**
Christopher,

What you are seeing here -- the word INVALID being the password in the 
user_cache record -- is a
characteristic of the system disabling the account.  This word will never hash 
from any password so the
account is inherently disabled but we can find all accounts that have been 
disabled by searching for the
word INVALID.

So, how does a user get disabled by the system?

Generally, the cause of this is having a "maximum number of bad passwords" 
setting and there being a
set of login attempts of that user with bad passwords that exceed the maximum 
count.

Do you have user logging on during the night to see if there are attempts to 
login as this user and getting
bad password attempts?

There is a bad password attempt counter on the user_cache record.  What is that 
number when you see the
password as INVALID?

Could there be an old integration somewhere that runs periodically that runs 
during the night that causes the
buildup of bad passwords and you have changed the password?  Maybe during the 
day, other integrations
are running which are OK and they cause a reset so this bad password doesn't 
trigger except during quiet
times when other things are not running?

I don't know of another reason that the word INVALID is written to the 
user_cache record.  A change on 1st
login would not because you need your password to get in and then you are asked 
to change it.  Marking a
user as disabled or something leaves their password record there.


So, I assume you have the setting for max bad passwords before invalidating the 
user feature active -- if not,
I am very confused at this point how the word INVALID is getting in the 
user_cache.

And, then, it is tracking down where the bad login attempts for the user Demo 
are coming from.

I don't know if we are logging anywhere that a user is being invalidated for 
too many bad passwords.  But,
you may want to see if there is a note in the server error log.


I hope this gives a pointer to help track down what is happening.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, March 26, 2010 8:41 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 User Cache Gremlin
**
This week we started seeing a brand new gremlin on our two ARS 7.5.00.004 - 
ITSM 7.6.00.001 servers.  The Demo account gets flagged as having an "INVALID" 
password overnight.  If you reset its password, it's good for the day, but the 
next morning it is not valid again.  When you look at the actual record in the 
dbo.user.cache table on the

Re: ARS 7.5 User Cache Gremlin

[strauss]

I trapped an instance of it today on the ARS 7.5.00.004 - ITSM 7.6.00.001 
server that has sample data loaded.  Yesterday, at 15:20:29 the MidTier Service 
logged in.  Then it tried to login Demo (impersonated):

 /* Mon Apr 05 2010 
15:20:29.4000 */ LOGIN  MidTier Service
 /* Mon Apr 05 2010 
15:20:29.4000 */ LOGIN  Demo   (impersonated)
 /* Mon Apr 05 2010 
15:20:29.4050 */ LOGOUT Demo
 /* Mon Apr 05 2010 
15:20:29.4240 */ LOGIN FAILED   Demo   (user)
...followed by:
 /* Mon Apr 05 2010 
15:20:29.5110 */ LOGIN FAILED   Demo   (lockout)

The mid-tier logs show 25 lines of:
Apr 5, 2010 3:20:29 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException - 
ERROR (623): Authentication failed;  ERROR (623): Authentication failed;
...followed by a crash:
Apr 5, 2010 3:20:29 PM - FINE (com.remedy.log.INTERNAL) : Throw Error - 9280
Apr 5, 2010 3:20:29 PM - SEVERE (com.remedy.log.DVMODULE) : Exception while 
processing requestARERR [9280] Server not present in the configured servers 
list - ldalvi-pun-02v75p2
at 
com.remedy.arsys.stubs.ServerLogin.getServerInformation(Unknown Source)
(followed by 25 more lines of goat barfing)

...so, something is trying to connect thru the mid-tier to a server named 
"ldalvi-pun-02v75p2" - wherever that came from.

So far the only time I have seen the impersonation of Demo by the mid-tier 
service when I KNOW what triggered it, is when I launch the Atrium Core 
Console.  I can do so successfully on the same server with the appadmin 
account, so the Console is configured correctly.  It must be something else 
trying to access something via the mid-tier, in the background, using Demo with 
a blank password and pointing to that bizarre server name.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Monday, March 29, 2010 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 User Cache Gremlin

**
Christopher,

What you are seeing here -- the word INVALID being the password in the 
user_cache record -- is a
characteristic of the system disabling the account.  This word will never hash 
from any password so the
account is inherently disabled but we can find all accounts that have been 
disabled by searching for the
word INVALID.

So, how does a user get disabled by the system?

Generally, the cause of this is having a "maximum number of bad passwords" 
setting and there being a
set of login attempts of that user with bad passwords that exceed the maximum 
count.

Do you have user logging on during the night to see if there are attempts to 
login as this user and getting
bad password attempts?

There is a bad password attempt counter on the user_cache record.  What is that 
number when you see the
password as INVALID?

Could there be an old integration somewhere that runs periodically that runs 
during the night that causes the
buildup of bad passwords and you have changed the password?  Maybe during the 
day, other integrations
are running which are OK and they cause a reset so this bad password doesn't 
trigger except during quiet
times when other things are not running?

I don't know of another reason that the word INVALID is written to the 
user_cache record.  A change on 1st
login would not because you need your password to get in and then you are asked 
to change it.  Marking a
user as disabled or something leaves their password record there.


So, I assume you have the setting for max bad passwords before invalidating the 
user feature active -- if not,
I am very confused at this point how the word INVALID is getting in the 
user_cache.

And, then, it is tracking down where the bad login attempts for the user Demo 
are coming from.

I don't know if we are logging anywhere that a user is being invalidated for 
too many bad passwords.  But,
you may want to see if there is a note in the server error log.


I hope this gives a pointer to help track down what is happening.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, March 26, 2010 8:41 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 User Cache Gremlin
**
This week we started seeing a brand new gremlin on our two ARS 7.5.00.004 - 
ITSM 7.6.00.001 servers.  The Demo account gets flagged as having an "INVALID" 
password overnight.  If you reset its password, it's good for the day, but the 
next morning it is not valid again.  When you look at the actual record in the 
dbo.user.cache table on the SQL Server, the password value is "INVALID".  When 
you look in the User form, there is a valid-looking encrypted value in field 
102 (password), not an INVALID flag, so this is happening in the User cache!!

Has anyone (a) seen this on their system, (b) locat

Re: Executing ALs in ALGs on predefined interval

[LJ Longwing]

Lad to hear :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pivanov
Sent: Tuesday, April 06, 2010 1:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Executing ALs in ALGs on predefined interval

Hi LJ,

thanks a lot for your reply. Yesterday i managed that and did something like
you suggested :)

Cheers,
 Plamen Ivanov
 www.remedy.bg

On 1 Апр, 20:10, LJ Longwing  wrote:
> Ok...this is ugly, but it should work.
>
> Create two tmp fields, one is 'current record', another is 'execute time'
>
> Create an AL that fires on interval of something like 3 seconds
>
> Have it call a guide looping through the table
>
> Within that guide have it check to see if the currently selected row = 
> 'current record'...and if $TIMESTAMP$ > 'execute time'if it is, do 
> what you need and then increment 'current record' and 'execute time'
> appropriatelythe next time the loop runs it will only fire if the 
> timestamp is greater than your 'execute time' and the row you are to 
> take action on matches the row you set
>
> There's lots of logistics that would need to be worked out beyond what 
> I have outlinedbut it shouldn't be too hard to do.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of pivanov
> Sent: Thursday, April 01, 2010 2:50 AM
> To: arsl...@arslist.org
> Subject: Executing ALs in ALGs on predefined interval
>
> Hello,
>
>  i need to perform table loop with ALG, which must to fire ALs with 
> delay (after 1 minutes for example) after each interaction. (executing 
> on 1rst row
> - wait 1 min - execute on 2nd row - wait 1 min and so on) That must to 
> be done without user interaction (wait action is not working in that 
> case as I
> think) Is that possible and how I can realize it?
>
> Thanks in advance,
>  Plamen Ivanov
>
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> _-_
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Re: Find Known Errors that are NOT related to a Change

[Benedetto Cantatore]

Here's a quick stab at how I'd do it.
 
I'm not sure if you're trying to show this info in a report or in a
form, but basically you want to compare records in PBM:Known Error
against PBM:Known error Associations.  Then search against Request ID02
where it does not match Known Error ID and Request Type equals
Infrastructure Change.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> jha...@gmail.com 04/06/10 3:08 AM >>>

I am trying to figure out how to find Known Errors that are not
associated to a Change request.  We are using Known Errors to track
bugs and enhancements to in-house software.  We associate corrected
KEs to change requests as a Release.  I am trying to find KEs that are
not associated to a change (release) to make sure that they are
addressed and don't fall through the cracks.
I can easily find which ones are associated to a change by looking at
the Associations forms, but I am stumped on how to find ones that are
NOT associated.
We are on ARS 7.1 and ITSM 7.03.

Thanks,
James

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Re: Events in Workflows

[navinem]

Hi nn-11,

But for the dummy form to push some data, (lemme assume its some kind of
flag) you need to have write previlege over the table from which I am
accessing the data to be fetched into view form. But unfortunatley i cant
add new coloumns to the external table. Hence it wouldnt be a viable
solution :(



nn-11 wrote:
> 
> What about periodically running an escalation off of a "Dummy" form (that
> contains only 1 record)
> and have a filter on the Dummy form push the data to the view form that
> will
> subsequently fire the
> filter on the View form?
> 
> On Wed, Mar 31, 2010 at 4:14 PM, navinem  wrote:
> 
>> Hi All,
>>
>> Is there any way of creating a custom event and captruing it in Remedy.
>> The
>> reason why i need this is because of the following reason.
>>
>> I have an escalation which gets triggered from a view form. But i dont
>> want
>> this escalation to process records because of performance reasons. So i
>> was
>> looking for methods to trigger a filter in the same form from this
>> escalation and i cant introduce any field to this view form to act as a
>> flag. Can i generate any kind of custom event in the escalation and make
>> the
>> filter run on capture of this event?
>>
>> Please provide any inputs on this.
>>
>> Thank you
>> --
>> View this message in context:
>> http://old.nabble.com/Events-in-Workflows-tp28101842p28101842.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
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-- 
View this message in context: 
http://old.nabble.com/Events-in-Workflows-tp28101842p28150573.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Cell Based Table Problem

[Derek Herndon]

OS Linux 2.6.16.60-0.21-smp 
DB Oracle 10.2.0.4.0 - Prod 
ARS 7.5 Patch 2 
 
 
Is it possible to display more than 254 characters of a field in a cell based 
table?   Currently it is truncating any values greater than 254 on display. 
 
Derek 

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Re: Executing ALs in ALGs on predefined interval

[pivanov]

Hi LJ,

thanks a lot for your reply. Yesterday i managed that and did
something like you suggested :)

Cheers,
 Plamen Ivanov
 www.remedy.bg

On 1 Апр, 20:10, LJ Longwing  wrote:
> Ok...this is ugly, but it should work.
>
> Create two tmp fields, one is 'current record', another is 'execute time'
>
> Create an AL that fires on interval of something like 3 seconds
>
> Have it call a guide looping through the table
>
> Within that guide have it check to see if the currently selected row =
> 'current record'...and if $TIMESTAMP$ > 'execute time'if it is, do what
> you need and then increment 'current record' and 'execute time'
> appropriatelythe next time the loop runs it will only fire if the
> timestamp is greater than your 'execute time' and the row you are to take
> action on matches the row you set
>
> There's lots of logistics that would need to be worked out beyond what I
> have outlinedbut it shouldn't be too hard to do.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of pivanov
> Sent: Thursday, April 01, 2010 2:50 AM
> To: arsl...@arslist.org
> Subject: Executing ALs in ALGs on predefined interval
>
> Hello,
>
>  i need to perform table loop with ALG, which must to fire ALs with delay
> (after 1 minutes for example) after each interaction. (executing on 1rst row
> - wait 1 min - execute on 2nd row - wait 1 min and so on) That must to be
> done without user interaction (wait action is not working in that case as I
> think) Is that possible and how I can realize it?
>
> Thanks in advance,
>  Plamen Ivanov
>
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> - Показване на цитирания текст -

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Find Known Errors that are NOT related to a Change

[jham36]

I am trying to figure out how to find Known Errors that are not
associated to a Change request.  We are using Known Errors to track
bugs and enhancements to in-house software.  We associate corrected
KEs to change requests as a Release.  I am trying to find KEs that are
not associated to a change (release) to make sure that they are
addressed and don't fall through the cracks.
I can easily find which ones are associated to a change by looking at
the Associations forms, but I am stumped on how to find ones that are
NOT associated.
We are on ARS 7.1 and ITSM 7.03.

Thanks,
James

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