Re: Server name in notification
Nope J Server name alias is definitely the short name - and although the IP-Name exists with the full name it is the third item in the list, behind the short name an the IP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, May 02, 2011 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Hi, I think this is the value that's in the Server-Name in the ar.cfg files. If you change this to the short name e.g. myserver then do two things: 1 - Make sure the local arserver can ping that name and that the reply IP is the actual local machine. Normally I add this to the local hosts (windows) or /etc/hosts on *NIX 2 - in the ar.cfg file add the following line IP-Name: myserver.domain.com Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 19:58 To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email - where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver= Myserver.Domain.Comeid=NTS0383 myserver.domain.com isn't configured in the mid-tier and consequently we get an error. How the myserver.domain.com part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance... William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWWRUG 11 - Hotel Expense
You may also want to check out options a little outside the DC area in Virginia, which may be about 20 minutes driving distance from the hotel. Some of those hotels may even have a shuttle service into DC if you do not feel comfortable renting a car and driving one here considering that you would be used to right hand drives in London. Taxi’s in most places in Virginia run by meter instead of higher flat rates so that may be a relatively cheap option too – not cheaper than a car rental but relatively cheap.. Joe From: Warren R. Baltimore II Sent: Monday, May 02, 2011 3:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** Peter, While DC is in no way as expensive as say London, it still isn't cheap. You might want to take a look at Hotels.com or priceline. You may be able to find something a bit less pricey. Maybe I should rent out space in my basement! I could make a fortune The only problem is getting everyone to and from my house in Maryland... especially after a happy hours! Good luck! On Mon, May 2, 2011 at 3:31 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** For anyone knowing the area of the conference centre that the RUG is being held in, is there a cheaper hotel option? The conference is £1250, flight from the UK ~ $950 but the hotel is $1311 ! As I’m paying myself I’d be happy with a Days Inn or other cheap and cheerful chain. However, I don’t intend getting a car so walking distance would be good. I’ve done some searching and the conference centre is a bit out of the way so maybe that’s why the hotel can charge this much. Cheers -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: What has happened to the ARSlist archives?
Try this, http://ars-action-request-system.1093659.n2.nabble.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/What-has-happened-to-the-ARSlist-archives-tp6325046p6325147.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Setting Application-Generate-GUID via SQL
Or if you want it in a format that ARS uses, you could create a AL guide, that loops over that table, and generate a GUID for all the null entries until it finds no nulls Joe -Original Message- From: Pruitt, Christopher (Bank of America Account) Sent: Monday, May 02, 2011 3:38 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Setting Application-Generate-GUID via SQL Thanks Andrew, That is just want I needed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Monday, May 02, 2011 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Application-Generate-GUID via SQL Perhaps - http://www.dbasupport.com/forums/showthread.php?t=23871 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, May 02, 2011 2:31 PM To: arslist@ARSLIST.ORG Subject: Setting Application-Generate-GUID via SQL Does anyone on the list know how to perform this process via SQL Update statement. $PROCESS$ Application-Generate-GUID We have been trying to do it via a filter for thousands of records to generate a GUID value into a field where it is missing. We can do it in very small batches, 10-20 records at a time but like I seen we have over 1000 to update and wanted to know if anyone had a way of doing it via a SQL Update statement. Our environment. ARS v 7.1 patch 9 Oracle 10g SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Relating multiple CI's to a change template results in production AND discovery datasets - RESOLVED
Found the culprit. The active link INT:ASICHG:ASA:MultipleAssociate_105_SubmitCHGTemplateAssoc in the guide ASI:ASA:MutipleAssociationPush was not pushing the DatasetID variable to the right place, so the Lookup Join form was displaying the production AND staging records. Curiously it was necessary to push this value to the DatasetID field on the CHG:Template Association form. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of Chris Danaceau Sent: Mon 5/2/2011 3:08 PM To: arslist@ARSLIST.ORG Subject: Relating multiple CI's to a change template results in production AND discovery datasets ** ITSM 7.6.03 ARS 7.6.03 I have a customer who wants a Change Template for Windows Server patches. The template would include all matching windows servers. When I relate them one at a time things work just fine. When I select more than one to relate, the application creates CHG:Template Association records for the BMC.ASSET dataset AND my staging Dataset. Ran AL and filter logs on this and did not see the second create. Has anyone else run into this? -- Chris Danaceau AttivaSoft Solutions Architect _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Customization Approval Process Question
When you have a customer that wants a customization made, do you have a special requirements document you have them complete? I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have to provide some form of justification for needing something that is not OOB. We have determined that MANY of them are adaptable to some of the newer processes, some customizations are so complex and very clinical in nature, there is no place in the OOB version for them. Suggestions? Samples? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Embedding user name and password in a form URL ?
Hi Experts, Let me take moment to say thanks to all of you who had helped me when ever I stuck up in my day to day work. Again I'm seeking a help from you all. I'm playing around with RKM 7.6.03 and suddenly something came in my mind, is it possible to include the user name and password in knowledge management console page url ? so that I can access the console with out entering my login credential. I know that we can embed the login credential to a web URL, will that be possible in RKM ? http://Servername:port/arsys/forms/server/RKM%3AKnowledge+Manageme nt+Console/Default+User+View+%28Manager%29/?cacheid=f9b959c2format=html http://%3cServername%3e:%3cport%3e/arsys/forms/%3cserver%3e/RKM%3AKnowl edge+Management+Console/Default+User+View+%28Manager%29/?cacheid=f9b959c 2format=html is the URL I'm accessing and I need to give my credentials to login, is it possible to include my credentials to this URL something like login?user=usernamepassword=passwordsubmitted=1submit=Login looking for some help in this. Thanks Regards Prasanth.P Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
What has happened to the ARSlist archives?
We offer a free read only service: http://www.javasystemsolutions.com/arslist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 Overlays
Fred, You have two optionsleave everything as it is or convert your stuff to customI personally am opting for the 'convert everything to custom' route. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, May 02, 2011 8:39 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 Overlays I have a question about the overlays... How will this affect me since I work on all 100% home grown custom (no BMC applications at all) systems? The only forms from BMC are the ARS system core forms (User, Group, DSO, Email Engine, ...). My systems are ARS 7.1 (I was in the process of upgrading to 7.6.03 when we found a bug that caused us to hold and wait for a patch from BMC). I have zero use for the overlays. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 ARS Install, Email Engine Issue
Yea, that's what I was talking about..worked for me, and as they say YMMV.J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Monday, May 02, 2011 7:06 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn't install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Sunday, May 01, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
J What parameters in the ar.cfg file exist with the fully Qualified name? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 20:57 To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Nope J Server name alias is definitely the short name - and although the IP-Name exists with the full name it is the third item in the list, behind the short name an the IP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, May 02, 2011 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Hi, I think this is the value that's in the Server-Name in the ar.cfg files. If you change this to the short name e.g. myserver then do two things: 1 - Make sure the local arserver can ping that name and that the reply IP is the actual local machine. Normally I add this to the local hosts (windows) or /etc/hosts on *NIX 2 - in the ar.cfg file add the following line IP-Name: myserver.domain.com Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 19:58 To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email - where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=Mys erver.Domain.Comeid=NTS0383 server=Myserver.Domain.Comeid=NTS0383 myserver.domain.com isn't configured in the mid-tier and consequently we get an error. How the myserver.domain.com part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance. William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: What has happened to the ARSlist archives?
Nice! A whole new look. Thanks! Dwayne -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of DDussie Sent: Monday, May 02, 2011 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: What has happened to the ARSlist archives? Try this, http://ars-action-request-system.1093659.n2.nabble.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/What-has-happened-to-the-ARSlist-archives-tp6325046p6325147.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWWRUG 11 - Hotel Expense
There is a conference rate that shouldnt be anywhere near that high unless you are staying for a week. Did you follow the link from the Conference Registration or Conference Accomodation site? I negotiated a rate of $195.00 plus tax (including internet access) to keep it within US Government guidelines. That requirement ruled out many hotels and wasnt easy to get. Once you stay elsewhere you have to pay to get to the conference hotel and given we start at 7:30 a.m. and go to the wee hours at times, it is also safer and more comfortable. . Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: May 2, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** You may also want to check out options a little outside the DC area in Virginia, which may be about 20 minutes driving distance from the hotel. Some of those hotels may even have a shuttle service into DC if you do not feel comfortable renting a car and driving one here considering that you would be used to right hand drives in London. Taxis in most places in Virginia run by meter instead of higher flat rates so that may be a relatively cheap option too not cheaper than a car rental but relatively cheap.. Joe From: Warren R. Baltimore II mailto:warrenbaltim...@gmail.com Sent: Monday, May 02, 2011 3:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** Peter, While DC is in no way as expensive as say London, it still isn't cheap. You might want to take a look at Hotels.com or priceline. You may be able to find something a bit less pricey. Maybe I should rent out space in my basement! I could make a fortune The only problem is getting everyone to and from my house in Maryland... especially after a happy hours! Good luck! On Mon, May 2, 2011 at 3:31 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** For anyone knowing the area of the conference centre that the RUG is being held in, is there a cheaper hotel option? The conference is £1250, flight from the UK ~ $950 but the hotel is $1311 ! As Im paying myself Id be happy with a Days Inn or other cheap and cheerful chain. However, I dont intend getting a car so walking distance would be good. Ive done some searching and the conference centre is a bit out of the way so maybe thats why the hotel can charge this much. Cheers -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Customization Approval Process Question
Easy - don't ask them for what customizations they want. Don't even suggest it. We have pretty rigidly adapted the position of Document your business needs For example, a case might need XYZ pieces of information registered to meet contractual obligations.. Then we do everything we can to use base functionality to fulfill those needs. Sometimes it is not possible and needs an integration (which we do not consider a customization as long as base app code isn't touched). If a business need can not be fulfilled then return the list to them and ask them to prioritize it as nice to have, important, etc - and only then tell them you may need to customize but first you want to investigate changing their business processes - and see if you can actually make the work with the app in a reasonable way. Many times you can - often you can't. We managed to get a wishlist of 200+ customizations and tweaks down to about 10 doing this on our latest go-round of upgrades. B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, May 02, 2011 3:28 PM To: arslist@ARSLIST.ORG Subject: Customization Approval Process Question ** When you have a customer that wants a customization made, do you have a special requirements document you have them complete? I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have to provide some form of justification for needing something that is not OOB. We have determined that MANY of them are adaptable to some of the newer processes, some customizations are so complex and very clinical in nature, there is no place in the OOB version for them. Suggestions? Samples? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: What has happened to the ARSlist archives?
Afraid the Server has reached the point of needing a replacement so it is flaky at the moment. Since the server itself had crashed and was not doing the arslist distribution either you didn't miss anything. There are several repositories including the two previously mentioned and google. Currently I can't connect to the servers so there could be a networking issue. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: May 2, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: What has happened to the ARSlist archives? We offer a free read only service: http://www.javasystemsolutions.com/arslist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Performance rating on the Change Module and why is it a mandatory field to complete a change ticket?
Hi List, My users asking what is the performance rating field and why it is a mandatory field to complete a change ticket? I didn't find the clear explanation. Any ideas? Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Customization Approval Process Question
Isn't that what the Change Management process is for? The CAB decides what is worth pursuing. Rick On May 3, 2011 6:59 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: When you have a customer that wants a customization made, do you have a special requirements document you have them complete? I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have to provide some form of justification for needing something that is not OOB. We have determined that MANY of them are adaptable to some of the newer processes, some customizations are so complex and very clinical in nature, there is no place in the OOB version for them. Suggestions? Samples? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance rating on the Change Module and why is it a mandatory field to complete a change ticket?
Performance ratings can be used as part of the risk assessment for a Change. I question why it is required, too, but we just put a default value of 3 in and called it good for now. Rick On May 3, 2011 8:09 AM, Mike Ilmer mike.il...@tdameritrade.com wrote: Hi List, My users asking what is the performance rating field and why it is a mandatory field to complete a change ticket? I didn't find the clear explanation. Any ideas? Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Customization Approval Process Question
This is what we want them to fill out before going to the CAB. They are fields that were added to the old HD form and the old CHG form that in the past all they had to do was put in a request with approval from a Director and they could have it added. With this implementation, there are new rules. No enhancements/customizations unless they can justify the need and get it past the CAB or a System Executive (VP). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 03, 2011 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Customization Approval Process Question ** Isn't that what the Change Management process is for? The CAB decides what is worth pursuing. Rick On May 3, 2011 6:59 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: When you have a customer that wants a customization made, do you have a special requirements document you have them complete? I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have to provide some form of justification for needing something that is not OOB. We have determined that MANY of them are adaptable to some of the newer processes, some customizations are so complex and very clinical in nature, there is no place in the OOB version for them. Suggestions? Samples? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWWRUG 11 - Hotel Expense
20 minutes ? During rush hour that would equate to about a 45-60 minute drive. On Mon, 2 May 2011 15:58:49 -0400, Joe Martin D'Souza jdso...@shyle.net wrote: You may also want to check out options a little outside the DC area in Virginia, which may be about 20 minutes driving distance from the hotel. Some of those hotels may even have a shuttle service into DC if you do not feel comfortable renting a car and driving one here considering that you would be used to right hand drives in London. Taxi’s in most places in Virginia run by meter instead of higher flat rates so that may be a relatively cheap option too – not cheaper than a car rental but relatively cheap.. Joe From: Warren R. Baltimore II Sent: Monday, May 02, 2011 3:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** Peter, While DC is in no way as expensive as say London, it still isn't cheap. You might want to take a look at Hotels.com or priceline. You may be able to find something a bit less pricey. Maybe I should rent out space in my basement! I could make a fortune The only problem is getting everyone to and from my house in Maryland... especially after a happy hours! Good luck! On Mon, May 2, 2011 at 3:31 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** For anyone knowing the area of the conference centre that the RUG is being held in, is there a cheaper hotel option? The conference is £1250, flight from the UK ~ $950 but the hotel is $1311 ! As I’m paying myself I’d be happy with a Days Inn or other cheap and cheerful chain. However, I don’t intend getting a car so walking distance would be good. I’ve done some searching and the conference centre is a bit out of the way so maybe that’s why the hotel can charge this much. Cheers -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWWRUG 11 - Hotel Expense
Yes you are right there.. Depending on where you are coming from you could get a lot of traffic and if the conference as Dan pointed out starts at 7:30 AM you could well miss an hour of it everyday if traffic holds you back.. Which hotel is it at this year? Joe -Original Message- From: pritch Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense 20 minutes ? During rush hour that would equate to about a 45-60 minute drive. On Mon, 2 May 2011 15:58:49 -0400, Joe Martin D'Souza jdso...@shyle.net wrote: You may also want to check out options a little outside the DC area in Virginia, which may be about 20 minutes driving distance from the hotel. Some of those hotels may even have a shuttle service into DC if you do not feel comfortable renting a car and driving one here considering that you would be used to right hand drives in London. Taxi’s in most places in Virginia run by meter instead of higher flat rates so that may be a relatively cheap option too – not cheaper than a car rental but relatively cheap.. Joe From: Warren R. Baltimore II Sent: Monday, May 02, 2011 3:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** Peter, While DC is in no way as expensive as say London, it still isn't cheap. You might want to take a look at Hotels.com or priceline. You may be able to find something a bit less pricey. Maybe I should rent out space in my basement! I could make a fortune The only problem is getting everyone to and from my house in Maryland... especially after a happy hours! Good luck! On Mon, May 2, 2011 at 3:31 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** For anyone knowing the area of the conference centre that the RUG is being held in, is there a cheaper hotel option? The conference is £1250, flight from the UK ~ $950 but the hotel is $1311! As I’m paying myself I’d be happy with a Days Inn or other cheap and cheerful chain. However, I don’t intend getting a car so walking distance would be good. I’ve done some searching and the conference centre is a bit out of the way so maybe that’s why the hotel can charge this much. Cheers -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Adding a server entry does not add entry points or server names on the home page. I have it at this company on two mid-tiers and had the settings on mid-tiers at a previous company without that issue. Of course those AR and mid-tiers were 7.0 – 7.5p3 so maybe I missed something in the thread. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Server name in notification
You can add a load balanced VIP name / or a DNS alias for your midtier and AR servers and make this your server-name in the ar.cfg and midtier config. We use a load balanced VIP name for your midtier and AR server layers Ar.cfg Default-Web-Path: http://mydns-midtiername.mydomain.com/arsys Domain-Name: mydomain.com IP-Name: 99.999.999.100 IP-Name: 99.999.999.101 IP-Name: arserver1 IP-Name: arserver1.mydomain.com IP-Name: arserver2 IP-Name: arserver2.mydomain.com //above ip-name are if you are using a server group Server-Connect-Name: arserver1.mydomain.com Server-Name: mydns-arservername.mydomain.com Midtier config AR servers = mydns-arservername.mydomain.com You can then choose to make this active/active or active/passive for load balancing or failover. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** :-) What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
It creates double links (displays the same link twice once under the short name and the other using the full name if both names are configured).. For eg if you have ITSM applications installed, it will have two links for Incident, Problem, etc.. I wish I could screen capture what I mean, but I do not have a system at hand to capture it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification Adding a server entry does not add entry points or server names on the home page. I have it at this company on two mid-tiers and had the settings on mid-tiers at a previous company without that issue. Of course those AR and mid-tiers were 7.0 – 7.5p3 so maybe I missed something in the thread. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWWRUG 11 - Hotel Expense
http://www.wwrug.com/ Hilton Alexandria Mark Center Hotel: http://www.hilton.com/en/hi/groups/personalized/D/DCAAHHF-WWR-20110909/index.jhtml?WT.mc_id=POG -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense Yes you are right there.. Depending on where you are coming from you could get a lot of traffic and if the conference as Dan pointed out starts at 7:30 AM you could well miss an hour of it everyday if traffic holds you back.. Which hotel is it at this year? Joe -Original Message- From: pritch Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense 20 minutes ? During rush hour that would equate to about a 45-60 minute drive. On Mon, 2 May 2011 15:58:49 -0400, Joe Martin D'Souza jdso...@shyle.net wrote: You may also want to check out options a little outside the DC area in Virginia, which may be about 20 minutes driving distance from the hotel. Some of those hotels may even have a shuttle service into DC if you do not feel comfortable renting a car and driving one here considering that you would be used to right hand drives in London. Taxi’s in most places in Virginia run by meter instead of higher flat rates so that may be a relatively cheap option too – not cheaper than a car rental but relatively cheap.. Joe From: Warren R. Baltimore II Sent: Monday, May 02, 2011 3:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** Peter, While DC is in no way as expensive as say London, it still isn't cheap. You might want to take a look at Hotels.com or priceline. You may be able to find something a bit less pricey. Maybe I should rent out space in my basement! I could make a fortune The only problem is getting everyone to and from my house in Maryland... especially after a happy hours! Good luck! On Mon, May 2, 2011 at 3:31 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** For anyone knowing the area of the conference centre that the RUG is being held in, is there a cheaper hotel option? The conference is £1250, flight from the UK ~ $950 but the hotel is $1311! As I’m paying myself I’d be happy with a Days Inn or other cheap and cheerful chain. However, I don’t intend getting a car so walking distance would be good. I’ve done some searching and the conference centre is a bit out of the way so maybe that’s why the hotel can charge this much. Cheers -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, . domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, May 03, 2011 11:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe *From:* Tommy Morris tommy.mor...@radioshack.com *Sent:* Tuesday, May 03, 2011 2:21 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Danny Kellett *Sent:* Tuesday, May 03, 2011 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 ARS Install, Email Engine Issue
thanks for all your help, it turned out being the ID I was using trying to create the MAPI configuration did not have permissions to create the email service. On Tue, May 3, 2011 at 9:00 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Yea, that’s what I was talking about….worked for me, and as they say YMMV… J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, May 02, 2011 7:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn’t install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Sunday, May 01, 2011 4:26 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Open jobs in IL and a free ITIL class
Good afternoon all. Anyone catch the Bulls game last night? So much for a 4 game sweep. We have some Service Assurance openings in IL that are urgent. I was hoping you could reach back in to the recesses of your minds to recall anyone you have met over the years that you think would be good or just send me your resume if you work with Atrium Orchestrator on a daily basis. I have been authorized to offer a free ITIL class to anyone who comes up with a candidate that is hired. Keep in mind we are looking for Atrium Discovery experience and candidates that would like to work in IL. Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1508 dfrankfa...@columnit.commailto:dfrankfa...@columnit.com www.columnit.comhttp://www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Prod Cat/Product Catalog
List, I am trying to create a Model/Version for a Product in the BMC Atrium Product Catalog since I read that A product must have model or version information before it appears in the Product Catalog Entries list., from the Product Catalog and DML guide 7.6. When I click on the create button the dialog comes up and the save button is disbaled. I looked at the form in developer studio and the field is disbaled there as well. So how are you suppose to create a model/version? ARS 7.5, CMDB 7.6 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWWRUG 11 - Hotel Expense
Folks, I have just spent a week attempting to commute around Washington DC while both working and visiting family, and can vouch for the fact that rush hour driving, especially for more than 5 or 10 miles can easily take five times longer than even veterans of Chicago's insane commuter wars anticipate. Suburban Washington area drivers pick up slugs! That's what they call you - a slug - if you stand at certain locations on entrance ramps or parking lots and are willing to let someone else drive you to work. In exchange for this, the driver gets to use the high occupancy vehicle lanes, which require at least 3 people in the car. The freeways are jammed to the point where the term parking lot is totally inadequate. There are lines of people standing in line at freeway park and ride lots. The conference hotel is on the northern Virginia side of the Potomac, and it does have free shuttle service every 30 minutes from Reagan National airport (Washington has three major regional airports: Reagan, Dulles and Baltimore. These are 4, 40 and 50 miles away respectively). The airport can be reached by the DC Metro trains, which are crowded at rush hour but this does open up a few commuting possibilities. Most of the places the trains go will be nearer to the central part of Washington, which will be more expensive. Center of power and all that :-) The last time there was a RUG in DC I stayed with family in northern Virginia. I love my kids, but this time NO WAY! We left the house at 4:30 AM to be downtown by the time sessions started. Exhausting! Dan's point about the cost of the hotel vs. cost of commuting from somewhere else is well taken, but i think of this in terms of time, not money. Think about the WWRUG experience as how much you learn per hour spent with your colleagues. Knowledge that I've picked up atvthat rate, useful tips and tricks and techniques, in the social context and hallways and evenings with engineers has been far more valuable than I ever could have saved by going off campus. Overall, DC is indeed in the expensive side. Sigh. Your tax dollars at work :-). But you would really have to go pretty far away from the hotel before the drive costs begin to make sense. But by then you're an hour away, twice each day. Not worth missing that much of the fun! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any typographic errors or misspellings are Steve Jobs' fault :-) On May 3, 2011, at 1:49 PM, Joe Martin D'Souza jdso...@shyle.net wrote: Yes you are right there.. Depending on where you are coming from you could get a lot of traffic and if the conference as Dan pointed out starts at 7:30 AM you could well miss an hour of it everyday if traffic holds you back.. Which hotel is it at this year? Joe -Original Message- From: pritch Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense 20 minutes ? During rush hour that would equate to about a 45-60 minute drive. On Mon, 2 May 2011 15:58:49 -0400, Joe Martin D'Souza jdso...@shyle.net wrote: You may also want to check out options a little outside the DC area in Virginia, which may be about 20 minutes driving distance from the hotel. Some of those hotels may even have a shuttle service into DC if you do not feel comfortable renting a car and driving one here considering that you would be used to right hand drives in London. Taxi’s in most places in Virginia run by meter instead of higher flat rates so that may be a relatively cheap option too – not cheaper than a car rental but relatively cheap.. Joe From: Warren R. Baltimore II Sent: Monday, May 02, 2011 3:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WWWRUG 11 - Hotel Expense ** Peter, While DC is in no way as expensive as say London, it still isn't cheap. You might want to take a look at Hotels.com or priceline. You may be able to find something a bit less pricey. Maybe I should rent out space in my basement! I could make a fortune The only problem is getting everyone to and from my house in Maryland... especially after a happy hours! Good luck! On Mon, May 2, 2011 at 3:31 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** For anyone knowing the area of the conference centre that the RUG is being held in, is there a cheaper hotel option? The conference is £1250, flight from the UK ~ $950 but the hotel is $1311! As I’m paying myself I’d be happy with a Days Inn or other cheap and cheerful chain. However, I don’t intend getting a car so walking distance would be good. I’ve done some searching and the conference centre is a bit out of the way so maybe that’s why the hotel can charge this much. Cheers -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where
Atrium SSO help.
I've got Atrium SSO 7.6.04 installed and went through the configuration. What we were hoping to get is something that would grab the login/password from our XP workstations so we wouldn't have to enter them, when we went to to the 7.6.04 Mid-Tier. Not quiet working that way, what we get is the Atrium Mid-tier looking prompt, then the Mid-tier prompt, both need login password filled in. Has anyone got it working so you don't have to enter your login/password for the Mid-Tier, could you share what you did to configure it? Thanks Randy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Atrium SSO help.
Randy, I guess I wasn't the only one making that assumption. However, what Atrium SSO does is allow you to log in ONCE and then access ANY Remedy product like ITSM, Analytics, etc... So from what I understand, you would actually need to configure some sort of SSO into Atrium SSO in order to really have SSO based on your windows login :) Awesome right? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Randy Evans Sent: Tuesday, May 03, 2011 9:44 PM To: arslist@ARSLIST.ORG Subject: Atrium SSO help. I've got Atrium SSO 7.6.04 installed and went through the configuration. What we were hoping to get is something that would grab the login/password from our XP workstations so we wouldn't have to enter them, when we went to to the 7.6.04 Mid-Tier. Not quiet working that way, what we get is the Atrium Mid-tier looking prompt, then the Mid-tier prompt, both need login password filled in. Has anyone got it working so you don't have to enter your login/password for the Mid-Tier, could you share what you did to configure it? Thanks Randy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
