Re: Form Default Values
Functions can only be used in set fields actions. To provide a complex default value, I recommend you the use of an active link to set the value when the client is used, and a filter that fills the value when the returned value is null (for push, API and web services). Regards, Jose Huerta http://theremedyforit.com/ On Mon, Mar 19, 2012 at 05:15, Benz, Michael michael.b...@holcim.comwrote: ** Hello ** ** I’m trying to set default values to fields in a form. ** ** But despite my best efforts, the field displays the keyword I’m using, rather then the information the keyword represents. ** ** Eg: I’m setting a day field. And instead of showing “Monday”, it displays “DATENAME(wd, DATE($TIMESTAMP$))” ** ** Any help would be greatly appreciated. ** ** (I’m using remedy 7.6) ** ** Regards, ** ** *Michael Benz* Remedy IT Team www.holcim.com.au ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
Peter, I use a much cheaper (and faster) alternative: RAM Drive. We have bumped up the RAM on my laptop to 16Gb and I downloaded a free RAMDrive utility that uses RAM to simulate a HDD. I then placed the ARSystem DB files of my ITSM764 VM on the RAMDrive. In spite of the fact that my laptop has 2 RAID-0 striped disks, Remedy now starts up 30% faster and rebuilding all the indexes on this ARSystem DB is approximately 6x faster (just over 1 minute). Allocating 8.5 GB RAM to the VM then makes for a ITSM 7.6.4 VM on your laptop that actually has acceptable performance. Be warned, however, there is a trade-off for the extra performance: The RAM Drive can get corrupted if your laptop is powered down unexpectedly. You need to ensure that you always shut down the VM and then the host to make sure your data is saved correctly to the image of the RAMDrive on your HDD. I also recommend using a partition with 64K file allocation blocks to store the RAMDrive image on your HDD to make sure laptop start-up/shut-down times are minimised. Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 16 March 2012 23:26 To: arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives ** Modern versions are better, but you can still get corrupted sectors on SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can afford it, no problem. Rick On Mar 16, 2012 5:17 PM, Peter Romain p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk wrote: I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 16 March 2012 13:30 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the bottleneck in performance, especially when running more than one VM. I've been considering buying an external esata enclosure with two 7200 RPM drives configured as RAID 0 for my work laptop. I use a similar storage configuration on my home server, and the disk bottleneck is much reduced. All that being said, SSDs have seemed pretty stable for the last couple of years. If performance similar to the RAID 0 configuration can be achieved internally, then it would be _way_ more convenient than an external enclosure. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Friday, March 16, 2012 07:49 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Solid State Hard Drives Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Form Default Values
Thanks Jose The problem with using an active link is that it fills out the information when a search is used. And for the life of me, I can't figure out how to determine how to set the fields for a new form and not a search. (chances are its staring me right in the face) Michael Benz Sent from my iPhone On 19/03/2012, at 5:58 PM, Jose Huerta jose.hue...@sm2baleares.esmailto:jose.hue...@sm2baleares.es wrote: ** Functions can only be used in set fields actions. To provide a complex default value, I recommend you the use of an active link to set the value when the client is used, and a filter that fills the value when the returned value is null (for push, API and web services). Regards, Jose Huerta http://theremedyforit.com/ On Mon, Mar 19, 2012 at 05:15, Benz, Michael michael.b...@holcim.commailto:michael.b...@holcim.com wrote: ** Hello I’m trying to set default values to fields in a form. But despite my best efforts, the field displays the keyword I’m using, rather then the information the keyword represents. Eg: I’m setting a day field. And instead of showing “Monday”, it displays “DATENAME(wd, DATE($TIMESTAMP$))” Any help would be greatly appreciated. (I’m using remedy 7.6) Regards, Michael Benz Remedy IT Team www.holcim.com.auhttp://www.holcim.com.au/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
As far as I know, To have a RAM drive to feed the database engine theoretically has the same performance as giving this RAM to the database and tune to use this amount of cache. But also avoiding the counterpart of database corrupted on an unexpected power off. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Mar 19, 2012 at 09:58, Theo Fondse t...@remex.co.za wrote: ** Peter, ** ** I use a much cheaper (and faster) alternative: RAM Drive. ** ** We have bumped up the RAM on my laptop to 16Gb and I downloaded a free RAMDrive utility that uses RAM to simulate a HDD. I then placed the ARSystem DB files of my ITSM764 VM on the RAMDrive. In spite of the fact that my laptop has 2 RAID-0 striped disks, Remedy now starts up 30% faster and rebuilding all the indexes on this ARSystem DB is approximately 6x faster (just over 1 minute). Allocating 8.5 GB RAM to the VM then makes for a ITSM 7.6.4 VM on your laptop that actually has acceptable performance. ** ** Be warned, however, there is a trade-off for the extra performance: The RAM Drive can get corrupted if your laptop is powered down unexpectedly. You need to ensure that you always shut down the VM and then the host to make sure your data is saved correctly to the image of the RAMDrive on your HDD. I also recommend using a partition with 64K file allocation blocks to store the RAMDrive image on your HDD to make sure laptop start-up/shut-down times are minimised. ** ** Best Regards, Theo ** ** Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* 16 March 2012 23:26 *To:* arslist@ARSLIST.ORG *Subject:* Re: Solid State Hard Drives ** ** ** Modern versions are better, but you can still get corrupted sectors on SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can afford it, no problem. Rick On Mar 16, 2012 5:17 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 16 March 2012 13:30 To: arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the bottleneck in performance, especially when running more than one VM. I've been considering buying an external esata enclosure with two 7200 RPM drives configured as RAID 0 for my work laptop. I use a similar storage configuration on my home server, and the disk bottleneck is much reduced. All that being said, SSDs have seemed pretty stable for the last couple of years. If performance similar to the RAID 0 configuration can be achieved internally, then it would be _way_ more convenient than an external enclosure. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Friday, March 16, 2012 07:49 To: arslist@ARSLIST.ORG Subject: Solid State Hard Drives Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not
Is it possible to integrate two ITSM service desks?
hello all, Is it possible to integrate two ITSM service desks? in particular a 7.6 and a 7.1. so as to allow the passage of tickets from one system to another. I am thinking to use web services, you know a better way? Thank you. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Is it possible to integrate two ITSM service desks?
It depends on the number of tickets. If you only pass a reduced amount, then web service is the best solution. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Mar 19, 2012 at 11:23, team.rem...@libero.it team.rem...@libero.itwrote: hello all, Is it possible to integrate two ITSM service desks? in particular a 7.6 and a 7.1. so as to allow the passage of tickets from one system to another. I am thinking to use web services, you know a better way? Thank you. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: Form Default Values
Add this to the run if qualification of the active link so it doesn't run during a search. $OPERATION$ != QUERY Jason On Mar 19, 2012, at 5:04 AM, Benz, Michael michael.b...@holcim.com wrote: ** Thanks Jose The problem with using an active link is that it fills out the information when a search is used. And for the life of me, I can't figure out how to determine how to set the fields for a new form and not a search. (chances are its staring me right in the face) Michael Benz Sent from my iPhone On 19/03/2012, at 5:58 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Functions can only be used in set fields actions. To provide a complex default value, I recommend you the use of an active link to set the value when the client is used, and a filter that fills the value when the returned value is null (for push, API and web services). Regards, Jose Huerta http://theremedyforit.com/ On Mon, Mar 19, 2012 at 05:15, Benz, Michael michael.b...@holcim.com wrote: ** Hello I’m trying to set default values to fields in a form. But despite my best efforts, the field displays the keyword I’m using, rather then the information the keyword represents. Eg: I’m setting a day field. And instead of showing “Monday”, it displays “DATENAME(wd, DATE($TIMESTAMP$))” Any help would be greatly appreciated. (I’m using remedy 7.6) Regards, Michael Benz Remedy IT Team www.holcim.com.au _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JRE and JDK versions...
What would you recommend as the latest version of the JRE and JDK that I can use with 7.6.04 SP2/3? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
Jose, I agree with you on the theory, but have just tested this again with one of my VM's. Allocating extra RAM to MSSQL does not have the desired effect. ARS Startup times are still longer with the DB sitting on a HDD as opposed to a RAMDrive. Normal Remedy DevStudio stuff like opening HPD:Help Desk, adding a field and saving the form does take much longer - in spite of extra RAM allocated to SQL. Maybe there's more one can do to speed up MSSQL(?), but my tests so far have shown that having the ARSystem DB on a RAMDrive does provide the best possible performance on a laptop. I would not recommend the RAMDrive config for a production environment, but for a consultant/developer looking to finish his/her work soonest, the DB-On-RAMDrive is both the cheapest and fastest solution I have found so far. Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: 19 March 2012 11:40 To: arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives ** As far as I know, To have a RAM drive to feed the database engine theoretically has the same performance as giving this RAM to the database and tune to use this amount of cache. But also avoiding the counterpart of database corrupted on an unexpected power off. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD05DD.55310680]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD05DD.55310680] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD05DD.55310680] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD05DD.55310680] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Mar 19, 2012 at 09:58, Theo Fondse t...@remex.co.zamailto:t...@remex.co.za wrote: ** Peter, I use a much cheaper (and faster) alternative: RAM Drive. We have bumped up the RAM on my laptop to 16Gb and I downloaded a free RAMDrive utility that uses RAM to simulate a HDD. I then placed the ARSystem DB files of my ITSM764 VM on the RAMDrive. In spite of the fact that my laptop has 2 RAID-0 striped disks, Remedy now starts up 30% faster and rebuilding all the indexes on this ARSystem DB is approximately 6x faster (just over 1 minute). Allocating 8.5 GB RAM to the VM then makes for a ITSM 7.6.4 VM on your laptop that actually has acceptable performance. Be warned, however, there is a trade-off for the extra performance: The RAM Drive can get corrupted if your laptop is powered down unexpectedly. You need to ensure that you always shut down the VM and then the host to make sure your data is saved correctly to the image of the RAMDrive on your HDD. I also recommend using a partition with 64K file allocation blocks to store the RAMDrive image on your HDD to make sure laptop start-up/shut-down times are minimised. Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 16 March 2012 23:26 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives ** Modern versions are better, but you can still get corrupted sectors on SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can afford it, no problem. Rick On Mar 16, 2012 5:17 PM, Peter Romain p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk wrote: I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 16 March 2012 13:30 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs.
Re: Solid State Hard Drives
I have found if you tune your ars, itsm, and apache, you can get the system to run on approx 5.4 gig of ram (allocated to the virtual).. and is responsive. you are at the bring of the edge of the full 8gig of ram on the box.. without thrashing. (I mean I have only 350 meg available) but is workable. Obviously shutting of SLM is a huge help ram wise ( I really do not think they built this correctly at all)... Huge difference when on usb 2 (yuk) verses usb 3 (ok) or even esata (ok) ... but you do it as best as you can, with what you have.. for what it is worth.. Take everything with a Grain of Salt ! Stay thirsty my friend... for the word. 8-) On Mon, Mar 19, 2012 at 4:58 AM, Theo Fondse t...@remex.co.za wrote: ** Peter, ** ** I use a much cheaper (and faster) alternative: RAM Drive. ** ** We have bumped up the RAM on my laptop to 16Gb and I downloaded a free RAMDrive utility that uses RAM to simulate a HDD. I then placed the ARSystem DB files of my ITSM764 VM on the RAMDrive. In spite of the fact that my laptop has 2 RAID-0 striped disks, Remedy now starts up 30% faster and rebuilding all the indexes on this ARSystem DB is approximately 6x faster (just over 1 minute). Allocating 8.5 GB RAM to the VM then makes for a ITSM 7.6.4 VM on your laptop that actually has acceptable performance. ** ** Be warned, however, there is a trade-off for the extra performance: The RAM Drive can get corrupted if your laptop is powered down unexpectedly. You need to ensure that you always shut down the VM and then the host to make sure your data is saved correctly to the image of the RAMDrive on your HDD. I also recommend using a partition with 64K file allocation blocks to store the RAMDrive image on your HDD to make sure laptop start-up/shut-down times are minimised. ** ** Best Regards, Theo ** ** Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* 16 March 2012 23:26 *To:* arslist@ARSLIST.ORG *Subject:* Re: Solid State Hard Drives ** ** ** Modern versions are better, but you can still get corrupted sectors on SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can afford it, no problem. Rick On Mar 16, 2012 5:17 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 16 March 2012 13:30 To: arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the bottleneck in performance, especially when running more than one VM. I've been considering buying an external esata enclosure with two 7200 RPM drives configured as RAID 0 for my work laptop. I use a similar storage configuration on my home server, and the disk bottleneck is much reduced. All that being said, SSDs have seemed pretty stable for the last couple of years. If performance similar to the RAID 0 configuration can be achieved internally, then it would be _way_ more convenient than an external enclosure. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Friday, March 16, 2012 07:49 To: arslist@ARSLIST.ORG Subject: Solid State Hard Drives Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JRE and JDK versions...
Probably the latest available, unless the compatibility matrix states otherwise. The stance from BMC has been to support version X or higher for most of the underlying software. I don't think Java is an exception to this rule. Based on messages David Easter has sent, they support the latest and greatest, and if issues arise, they are stipulated as exceptions in the support matrix. Consult the support matrix to confirm this information. Axton Grams On Mon, Mar 19, 2012 at 6:42 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** What would you recommend as the latest version of the JRE and JDK that I can use with 7.6.04 SP2/3? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JRE and JDK versions...
Thanks - just wanted to ask if anyone has had any problems with the 7u3 versions... Sounds like I should be OK with them. I'll be doing an install of 7.6.04 SP2 followed by an upgrade of AR Server to SP3... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Monday, March 19, 2012 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: JRE and JDK versions... Probably the latest available, unless the compatibility matrix states otherwise. The stance from BMC has been to support version X or higher for most of the underlying software. I don't think Java is an exception to this rule. Based on messages David Easter has sent, they support the latest and greatest, and if issues arise, they are stipulated as exceptions in the support matrix. Consult the support matrix to confirm this information. Axton Grams On Mon, Mar 19, 2012 at 6:42 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** What would you recommend as the latest version of the JRE and JDK that I can use with 7.6.04 SP2/3? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: invalid relational operator exception from QualifierInfo
Sothat begs the question then...what version of the API are you using?
Have you tried the latest 7.6.4 SP3? Can you try to use turn it into an
internal representation...and then back out to see if it goes there and back
and comes out the same way it went in?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Friday, March 16, 2012 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: invalid relational operator exception from QualifierInfo
Hi,
Thanks to LJ and Jose for the replies! As suggested I looked at the logs.
The output seems to support the idea that there is a bug in
parseQualification:
When called on a field that works as expected ('Summary' in the example
below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C8 = 'atl01a') ORDER
BY C536870944 DESC, 1 ASC
When called on a field that causes an exception ('Associated Asset' in the
example below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C536870989 ORDER BY
C536870944 DESC, 1 ASC
When called using LIKE instead of = on the 'Associated Asset' the result
is:
SELECT T852.C1,C536870989 FROM T852 WHERE (dbms_lob.instr
(T852.C536870989, 'atl01a') 0) ORDER BY C536870944 DESC, 1 ASC
Unfortunately, while this runs without an error, it does return any
results.
Maybe I'm missing something, but it seems to me that parseQualification is
not generating a working sql statement in the example that causes an
exception. Note that there is no comparison operator or RHS value between
T852.C536870989 and ORDER BY.
Further, the sql statement that is generated when LIKE is used doesn't
result in the correct results.
thanks again,
Tony
-Original Message-
Date:Thu, 15 Mar 2012 09:34:09 -0600
From:LJ LongWing lj.longw...@gmail.com
Subject: Re: invalid relational operator exception from QualifierInfo
Tony,
I have tried doing searches (via the user tool) on 0 length fields and
received errors (I believe it stores them in clob in the db)...but I'm on
SQL, and my error was different...but I suspect that the problem is a DB
problem, not a Remedy problemcan you issue the same query in the user
tool...and then maybe get an sql log of the request and try it directly at
the DB?...I fully suspect you will find that it's a db problem and not an
api issue.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Wednesday, March 14, 2012 2:13 PM
To: arslist@ARSLIST.ORG
Subject: invalid relational operator exception from QualifierInfo
Hi,
I have a Java program which uses getListEntry(). I use a QualifierInfo
object to create the qualification for getListEntry. The qualification
looks like this:
QualifierInfo qualifier = remedyConn.parseQualification(arForm,
'Associated Asset' = \atl01a\);
Which results in this exception:
CreateRemedyTicket.getSchema ARExceptionERROR (552):
Failure
during SQL operation to the database; ORA-00920: invalid relational
operator
ERROR (552): Failure during SQL operation to the database;
ORA-00920: invalid relational operator
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus
(UnknownSource)
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown
Source)
at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown
Source)
at com.bmc.arsys.api.ProxyJRpc.ARGetListEntry
(UnknownSource)
at com.bmc.arsys.api.ARServerUser.getListEntry
(UnknownSource)
at CreateRemedyTicket.init(CreateRemedyTicket.java:42)
at
CreateRemedyTicket.main(CreateRemedyTicket.java:94)
Oddly, if I change the equal sign to LIKE the query works:
QualifierInfo qualifier = remedyConn.parseQualification
(arForm,'Associated Asset' LIKE \atl01a\); // works
I have other qualifiers for different fields on the same form in which use
the equal sign with no problem. E.g.:
QualifierInfo qualifier = remedyConn.parseQualification
(arForm,'Summary' = \System Down\); // works
The properties for the Summary and Associated Asset are the same with the
following two exceptions:
Entry Mode is Required for the Summary field (which works as expected) and
optional for the Associated Asset (which doesn't work).
Input Length is 254 for the Summary field and 0 for the Associated Asset
field.
I would appreciate any suggestions!
thanks in advance,
Tony Jurado
Release Manager,
Services Engineering
IBM Security Services
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Re: JRE and JDK versions...
Server-side? Or client-side? I have upgraded to 7u3 on my personal laptop last week, and so far have seen nothing out of the ordinary, both on the Development Studio as well as on the mid-tier. I am on ARS 7.6.03 - so the results on 7.6.04 should not be very different. And as Axton pointed out, unless the compatibility matrix specifically says to stay away from a newer third party component, its assumed as supported. Joe -Original Message- From: richard@bwc.state.oh.us Sent: Monday, March 19, 2012 9:55 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: JRE and JDK versions... Thanks - just wanted to ask if anyone has had any problems with the 7u3 versions... Sounds like I should be OK with them. I'll be doing an install of 7.6.04 SP2 followed by an upgrade of AR Server to SP3... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Monday, March 19, 2012 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: JRE and JDK versions... Probably the latest available, unless the compatibility matrix states otherwise. The stance from BMC has been to support version X or higher for most of the underlying software. I don't think Java is an exception to this rule. Based on messages David Easter has sent, they support the latest and greatest, and if issues arise, they are stipulated as exceptions in the support matrix. Consult the support matrix to confirm this information. Axton Grams On Mon, Mar 19, 2012 at 6:42 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** What would you recommend as the latest version of the JRE and JDK that I can use with 7.6.04 SP2/3? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JRE and JDK versions...
Thanks - sounds good. I appreciate your reply. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 19, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: JRE and JDK versions... Server-side? Or client-side? I have upgraded to 7u3 on my personal laptop last week, and so far have seen nothing out of the ordinary, both on the Development Studio as well as on the mid-tier. I am on ARS 7.6.03 - so the results on 7.6.04 should not be very different. And as Axton pointed out, unless the compatibility matrix specifically says to stay away from a newer third party component, its assumed as supported. Joe -Original Message- From: richard@bwc.state.oh.us Sent: Monday, March 19, 2012 9:55 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: JRE and JDK versions... Thanks - just wanted to ask if anyone has had any problems with the 7u3 versions... Sounds like I should be OK with them. I'll be doing an install of 7.6.04 SP2 followed by an upgrade of AR Server to SP3... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Monday, March 19, 2012 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: JRE and JDK versions... Probably the latest available, unless the compatibility matrix states otherwise. The stance from BMC has been to support version X or higher for most of the underlying software. I don't think Java is an exception to this rule. Based on messages David Easter has sent, they support the latest and greatest, and if issues arise, they are stipulated as exceptions in the support matrix. Consult the support matrix to confirm this information. Axton Grams On Mon, Mar 19, 2012 at 6:42 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** What would you recommend as the latest version of the JRE and JDK that I can use with 7.6.04 SP2/3? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1eURL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12
Re: Just wondering....
I just checked with BMC tech support and they said that the article was true. You have to install SP2 first, then upgrade ARserver to SP3. I can send the email to you offlist if you would like to see it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Monday, March 19, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1eURL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6 -Original Message- From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist:
Re: Just wondering....
This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly kelly.lo...@proquest.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly kelly.lo...@proquest.commailto:kelly.lo...@proquest.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.comhttp://www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1eURL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6 -Original Message- From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an
Re: Just wondering....
Yes, we need to be sure everything installs and is operational and then we can review if we need SP3. -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 10:55 am Subject: Re: Just wondering ** So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly kelly.lo...@proquest.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com
Re: Just wondering....
Did they say if there were any plans to release a cumulative patch? SP4 perhaps? Joe From: Roger Justice Sent: Monday, March 19, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Yes, we need to be sure everything installs and is operational and then we can review if we need SP3. -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 10:55 am Subject: Re: Just wondering ** So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly kelly.lo...@proquest.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Close Loop Diagram
Does anyone have a copy of the Remedy ITSM Diagram that they can share? I am specifically looking for the one that shows the closed loop process that is available when you leverage all of the Remedy modules. Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD05C1.CB7FA6A0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Extremely strange bug related to table field refresh..
I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Extremely strange bug related to table field refresh..
Hi, Which browsers have you tested? Best Regards - Misi, RRR AB, http://rrr.se I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Extremely strange bug related to table field refresh..
Good question.. IE 9.0.8112.16421 C:\Users\jdsouzajava -version java version 1.7.0_03 Java(TM) SE Runtime Environment (build 1.7.0_03-b05) Java HotSpot(TM) Client VM (build 22.1-b02, mixed mode, sharing) No patch on any of our ARS or ITSM apps. Mind you, I had resized the columns on the browser - NOT on the AR Development studio... so it was a resized locally on the client... Joe -Original Message- From: Misi Mladoniczky Sent: Monday, March 19, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. Hi, Which browsers have you tested? Best Regards - Misi, RRR AB, http://rrr.se I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Extremely strange bug related to table field refresh..
I just tested on firefox 11 and IE 8, could not reproduce the defect even after resizing the columns. It just worked as supposed to. Upon refresh it just cleared that row. Without refresh if I double click on the ticket once resolved it just opened incident screen without null pointer. On Monday, March 19, 2012 11:37:09 AM UTC-5, Joe Martin D'Souza wrote: ** I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Extremely strange bug related to table field refresh..
Joe: IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help could be had by editing a .properties(?) or a .css(?) file. Maybe search a bit through the archives? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, March 19, 2012 14:10 To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** I just tested on firefox 11 and IE 8, could not reproduce the defect even after resizing the columns. It just worked as supposed to. Upon refresh it just cleared that row. Without refresh if I double click on the ticket once resolved it just opened incident screen without null pointer. On Monday, March 19, 2012 11:37:09 AM UTC-5, Joe Martin D'Souza wrote: ** I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB / Remedy Developer / San Diego
We are searching for a full time Remedy Developer to work onsite in San Diego California. The ideal candidate would have at least 3 years experience as a Remedy Developer and would be able to get a SECRET security clearance. Candidates need to have a solid understanding of at least a some the following ITSM modules: BMC Remedy Incident Management BMC Remedy Problem Management BMC Remedy Change Management BMC Remedy Asset Management The target salary range for this direct position is $110-120K with full benefits. Please respond directly to agr...@tacticalforcegroup.com or call 858-352-6072 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Extremely strange bug related to table field refresh..
Phil, thanks for your response.. Thanks Misi Pat for your responses so far too.. @ Phil: Interesting.. I’ll look through.. Is it a bug that needs to be addressed by MS on IE or is it a ‘feature’ on IE that needs to be addressed from the MT application side? @ Pat: I haven’t had the time enough to test it on other browsers, but I do intend to when I have a little more time. The null pointer happens on the last row only which actually should not have been there if the refresh happened correctly. On rows below the modified record, the pointer moved one row down meaning if record n was clicked, record n+1 would actually open. Like in the example below, if record 3 was clicked after the modification of record 3, 4 would open instead of 3. It works normally only when the fields are not resized.. Joe From: Murnane, Phil Sent: Monday, March 19, 2012 2:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** Joe: IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help could be had by editing a .properties(?) or a .css(?) file. Maybe search a bit through the archives? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, March 19, 2012 14:10 To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** I just tested on firefox 11 and IE 8, could not reproduce the defect even after resizing the columns. It just worked as supposed to. Upon refresh it just cleared that row. Without refresh if I double click on the ticket once resolved it just opened incident screen without null pointer. On Monday, March 19, 2012 11:37:09 AM UTC-5, Joe Martin D'Souza wrote: ** I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Extremely strange bug related to table field refresh..
Joe: The thread was “Re: BMC's Future on the horizon.. IMHO” from back in November 14-15, 2011. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 19, 2012 14:35 To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** Phil, thanks for your response.. Thanks Misi Pat for your responses so far too.. @ Phil: Interesting.. I’ll look through.. Is it a bug that needs to be addressed by MS on IE or is it a ‘feature’ on IE that needs to be addressed from the MT application side? @ Pat: I haven’t had the time enough to test it on other browsers, but I do intend to when I have a little more time. The null pointer happens on the last row only which actually should not have been there if the refresh happened correctly. On rows below the modified record, the pointer moved one row down meaning if record n was clicked, record n+1 would actually open. Like in the example below, if record 3 was clicked after the modification of record 3, 4 would open instead of 3. It works normally only when the fields are not resized.. Joe From: Murnane, Philmailto:pmurn...@windwardits.com Sent: Monday, March 19, 2012 2:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** Joe: IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help could be had by editing a .properties(?) or a .css(?) file. Maybe search a bit through the archives? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, March 19, 2012 14:10 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** I just tested on firefox 11 and IE 8, could not reproduce the defect even after resizing the columns. It just worked as supposed to. Upon refresh it just cleared that row. Without refresh if I double click on the ticket once resolved it just opened incident screen without null pointer. On Monday, March 19, 2012 11:37:09 AM UTC-5, Joe Martin D'Souza wrote: ** I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking on INC0003, and seeing the status still on Pending, I thought maybe I had forgotten to save. So I tried to set it on Resolved and just before committing a save, noticed that it was not INC0003 but INC0004 that was opened up.. I would have accidentally ended up closing INC0004 too.. _attend
JOB/REMEDY DEVELOPER/ANNAPOLIS JUNCTION, MD
If you or someone you know is qualified for this position please contact me @ bb...@edgeps.com or 301-944-0764. Location: Annapolis Junction Duration: 6 Month TTP Summary: The Remedy Developer will serve as one of several technical resources for the OM Department. The candidate will work under the supervision of a Project Manager to keep all of the Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version up to date. Experienced in executing sound judgment to plan and accomplish goals is required. Perform a variety of tasks and work with some supervision. A certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Responsibilities: Advise senior management on best practices, as required during the upgrade project and subsequent maintenance. Ensure that all solution delivery will be conducted on time and on budget Conduct requirements gathering, analysis and evaluations Maintain User accounts, Licenses Actively participate in planning, designing and implementing of Remedy modules Create various Crystal Reports such as Monthly reports, SLA reports etc., on Demand as well as Scheduled reports Develop documentation of requirement analysis. Minimum Qualifications: Strong communication skills, as well as the ability to drive creative solutions to business problems Ability to support the business/systems requirements process Coding Testing Test plan preparation Testing validation Program debugging Implementation Coordination of program releases Meet applicable project milestones and deliverables Act as a technical resource in the Remedy upgrades Help to Develop Remedy ITSM Suite and Custom Application solutions. Help to Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools Ability to develop Crystal Reports and deploy in Crystal Enterprise Server. Preferred Qualifications: Integrate various external integration tools with ARS Including but not limited to Tivoli, Business Objects and Mobile Device Platforms in support of the upgrade project ITIL certification and experience Education/Certification Requirement: A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 7 or more years related professional experience. (Education can be substituted for 11 years of experience). Clearance: Minimum: Must be clearable Preference: Active Secret Clearance and above Working Hours: Day, 7am-4pm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC's Future on the horizon.. IMHO
This is something that I may be interested in as well as there are increasing number of iPhone and iPad users now that verizon has partnered Apple as well.. In my personal observation at my current work place, literally 2 out of 3 phones are iPhones.. Mobility is the direction this customer soon plans to be moving towards.. Joe From: Pierson, Shawn Sent: Tuesday, November 15, 2011 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Doug, I hate to put you on the spot, but can you speak to the future of BMC’s usage of Flash? We’ve had some pushback of rolling out SRM to end users because we have been given the directive to get rid of all Flash and everything else that doesn’t work on the iPad. I’m not asking for feedback on that type of decision, but it’s what we’ve been told to do so we have to move in that direction even if it’s just setting a multiple year plan in place. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, November 15, 2011 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Patrick, This does not change the 508 compliance of the app. Flash in this case is used only for decoration of the screen. It does not convey any data. Rounded corners, gradient background color, vertical static text (the static text still reads correctly for the screen readers it just doesn't display vertically on the screen) are not data sharing mechanisms. So, with or without this option turned on, there is no Section 508 (accessibility for individuals with disabilities laws from the US government) issue involved in this situation. You are correct that if there is a portion of the product that is displaying data that is using Flash to do that display and there is no other way to get that data and the Flash component does not interact with screen readers to communicate that information, there is a Section 508 issue. It is just that the use of Flash in this situation does not fall into that category and it is only used for a cosmetic result on the screen. So, no Section 508 involvement either way with this option. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi Sent: Monday, November 14, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Does this also make it 508 compliant. Cause flash is an automatic failure? Sent from my iPhone On Nov 14, 2011, at 18:50, Mueller, Doug doug_muel...@bmc.com wrote: ** Claire, OK, so I should have had the specifics in the first message. And, it is a setting that is buried within config files and not available through a UI screen as I thought. Anyway, it is a config setting for the mid-tier so you need to do this for each mid-tier in your environment. Please find below the details: 1) Open config.properties file under C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\classes 2) Change arsystem.flash.enable_ui_rendering=false and save changes. 3) Restart Tomcat. The setting in #2 will be set to true in a default deployment. Set to false to not use flash for the three capabilities (rounded corners, gradient colors, and vertical text). It will change the UI display and you have to choose whether it is a problem or not. Again, this is only if you have an environment that is IE9 and FlashPlayer 10.3. This will turn off these features for any IE environment – no other browser is affected or controlled by this setting. But, it will be to all versions of IE and not just IE9 so you will lose these three capabilities across IE versions. I hope this gives you what you need. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 14, 2011 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Where do I go to turn this off? 5) Go to the System config settings and set the option that turns off the use of Flash for these three capabilities – you will not get rounded corners, vertical text, or gradient colors but you will not loose any other functionality or capability within the system. It is a cosmetic affect -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, November 11, 2011 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO And of course you're making the assumption we have control over the items in your workaround. Quite
Re: Extremely strange bug related to table field refresh..
Thanks – found it.. Not sure how it may relate to my issue but doesn’t hurt checking it out... Joe From: Murnane, Phil Sent: Monday, March 19, 2012 2:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** Joe: The thread was “Re: BMC's Future on the horizon.. IMHO” from back in November 14-15, 2011. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 19, 2012 14:35 To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** Phil, thanks for your response.. Thanks Misi Pat for your responses so far too.. @ Phil: Interesting.. I’ll look through.. Is it a bug that needs to be addressed by MS on IE or is it a ‘feature’ on IE that needs to be addressed from the MT application side? @ Pat: I haven’t had the time enough to test it on other browsers, but I do intend to when I have a little more time. The null pointer happens on the last row only which actually should not have been there if the refresh happened correctly. On rows below the modified record, the pointer moved one row down meaning if record n was clicked, record n+1 would actually open. Like in the example below, if record 3 was clicked after the modification of record 3, 4 would open instead of 3. It works normally only when the fields are not resized.. Joe From: Murnane, Phil Sent: Monday, March 19, 2012 2:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** Joe: IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help could be had by editing a .properties(?) or a .css(?) file. Maybe search a bit through the archives? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, March 19, 2012 14:10 To: arslist@ARSLIST.ORG Subject: Re: Extremely strange bug related to table field refresh.. ** I just tested on firefox 11 and IE 8, could not reproduce the defect even after resizing the columns. It just worked as supposed to. Upon refresh it just cleared that row. Without refresh if I double click on the ticket once resolved it just opened incident screen without null pointer. On Monday, March 19, 2012 11:37:09 AM UTC-5, Joe Martin D'Souza wrote: ** I am on ARS 7.6.03. And I just found what got to be one of the most bizarre bugs I have uncovered in the past few days.. There may not be a short way to describe this problem so here goes.. I have tested this bug on the Overview Console, of the ITSM applications (7.6.03 again), so that table field would be the ideal candidate if you want to reproduce it. I have only tested this on the Mid-Tier client. Lets say for example sake, there are 4 entries displayed on the table field on the Overview Console.. INC0001 INC0002 INC0003 INC0004 Lets say I double click on INC0003 to open it and mark that incident as Resolved. And when I get back to that overview console, I either right click on that table field and select Refresh OR I press the Refresh button on top of the overview console table to refresh the table field.. Expected Results: The table field refreshes and now you are left with INC0001 INC0002 INC0004 Great.. works as expected. The Bug: UNLESS, prior to double clicking on INC0003, the columns on the table field are resized.. I had resized almost all the columns from the mid-tier client, and then double clicked on INC0003 to open it. I then marked that incident as Resolved and closed that window after saving it. And then refreshed the table field on the Overview Console. All the previous 4 entries are still displayed as below.. INC0001 INC0002 INC0003 INC0004 HOWEVER, now when I double click on INC0003, the details of INC0004 is displayed on the new opened window.. AND if I click on INC0004, I get a null pointer exception... This happens when I resize the table fields widths on the mid-tier client.. I haven’t tested this on the native User client but I think from past experience, it has no problems.. I’m pretty certain it works as expected on the User Client under both the circumstances described above... Joe PS: Could someone verify if this bug still exists on 7.6.04 or if it exists on earlier versions? Another PS: This could be a potentially serious bug – I nearly closed the wrong ticket in a real world scenario. It’s a good thing I saw the ticket details before closing it, else if I had mechanically gone through the motions, I may have closed a wrong ticket.. What happened was after double clicking
Unable to save preferences of tables in 7.6.04 SP2
Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD05E6.79B90D00] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com [cid:imageb27b1d.GIF@bc2e0b53.44be2a07] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: imageb27b1d.GIF
Re: Unable to save preferences of tables in 7.6.04 SP2
I experienced this as well. It appears to be a permissions issue. Administrators can save and the settings keep. That kind of made it difficult to troubleshoot since I kept telling users that it was working fine because I could not duplicate the issue. Finally I just hijacked a user’s ID and that’s when the issue really popped. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, March 19, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Unable to save preferences of tables in 7.6.04 SP2 ** Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD05DF.48069810] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.commailto:ibrar.ba...@brookfield.com [cid:image002.gif@01CD05DF.48069810] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gif
Day light saving time
Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its Create Date is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, Create Date of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Day light saving time
Jianqi, I cant claim to be an expert on issues related to timezones and DST conventions, but I may have a theory for your issue. Some time ago I recall, there was an universal adjustment to the switch.. If I recall right, the day on which the time changes were changed. To reflect this in the digital world, OS updates were required. I’m guessing, one of your two clients (the one that shows it incorrectly) does not have that update.. Joe From: Cen, Jianqi Sent: Monday, March 19, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its Create Date is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, Create Date of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unable to save preferences of tables in 7.6.04 SP2
Strange, I just tried it with my admin account and it did not work :S Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com [cid:image8e041e.GIF@ee66963c.4dbc3203] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Monday, March 19, 2012 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to save preferences of tables in 7.6.04 SP2 ** I experienced this as well. It appears to be a permissions issue. Administrators can save and the settings keep. That kind of made it difficult to troubleshoot since I kept telling users that it was working fine because I could not duplicate the issue. Finally I just hijacked a user’s ID and that’s when the issue really popped. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, March 19, 2012 2:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Unable to save preferences of tables in 7.6.04 SP2 ** Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD05E9.7CA13170] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.commailto:ibrar.ba...@brookfield.com [cid:image002.gif@01CD05E9.7CA13170] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gifinline: image8e041e.GIF
Re: Day light saving time
We saw this very think last week but related to Pacific time. We saw it when looking at the form for currently active users and their last active date/time. Had to remove the locale from the preference from the individual and then time displayed correctly. The time on the client machine was correct. Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cen, Jianqi Sent: Monday, March 19, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its Create Date is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, Create Date of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Day light saving time
** Indiana and Arizona are states that do not celebrate Daylight Savings Time. The second setting for -5 is likely for Indiana.Jim Manara480-273-0934 Original Message Subject: Day light saving time From: "Cen, Jianqi" jianqi@cra-arc.gc.ca Date: Mon, March 19, 2012 12:42 pm To: arslist@ARSLIST.ORG ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its "Create Date" is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, "Create Date" of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). ThanksJianqi Cen _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
error in work order
Hi All, Require suggestion on the following.Getting error in work order when user tries to re-assign the ticket to someone from the same group.All the people in a particular group has the same permission and roles.ITSM 7.6.Error says Requested Foruser can't be uniquely identified from the list, please select user from the list . We get the error eventhough we search the people name from the list and choose it from the list. -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Permission's mismatch between User and people form
Hi All, ITSM Version:7.6 DB:SQL What could be the possible cause for the following Problem:Permission found in User form are not in People form. EX:1.User has Incident Master permission in user form but Only Incident user permission in people form 2.Change user present in user form but no change permission in people form. -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Permission's mismatch between User and people form
Some one has opened the User form and changed the entry. -Original Message- From: Sam Anderson samanderson...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 19, 2012 4:37 pm Subject: Permission's mismatch between User and people form ** Hi All, ITSM Version:7.6 DB:SQL What could be the possible cause for the following Problem:Permission found in User form are not in People form. EX:1.User has Incident Master permission in user form but Only Incident user permission in people form 2.Change user present in user form but no change permission in people form. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: error in work order
Do these people have similar names? Or do they have dual accounts, ie an admin account and a regular account? On Mar 19, 2012 3:36 PM, Sam Anderson samanderson...@gmail.com wrote: ** Hi All, Require suggestion on the following.Getting error in work order when user tries to re-assign the ticket to someone from the same group.All the people in a particular group has the same permission and roles.ITSM 7.6.Error says Requested Foruser can't be uniquely identified from the list, please select user from the list . We get the error eventhough we search the people name from the list and choose it from the list. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Permission's mismatch between User and people form
Hi, Open the people permissions form. (Sorry cant remember the actual name, not in front of ITSM) and add the persons details there. Those tables in the People form do not look at the User form for the group / permission info. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: 19 March 2012 20:27 To: arslist@ARSLIST.ORG Subject: Permission's mismatch between User and people form ** Hi All, ITSM Version:7.6 DB:SQL What could be the possible cause for the following Problem:Permission found in User form are not in People form. EX:1.User has Incident Master permission in user form but Only Incident user permission in people form 2.Change user present in user form but no change permission in people form. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Day light saving time
it might also be that in Europe the time has not changed yet!! so the difference is 4 hours and not 5.( at least in U.K.) I know it to my regret having missed meetings because of this!! Shafqat Ayaz From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Monday, March 19, 2012 7:59 PM Subject: Re: Day light saving time ** Jianqi, I cant claim to be an expert on issues related to timezones and DST conventions, but I may have a theory for your issue. Some time ago I recall, there was an universal adjustment to the switch.. If I recall right, the day on which the time changes were changed. To reflect this in the digital world, OS updates were required. I’m guessing, one of your two clients (the one that shows it incorrectly) does not have that update.. Joe From: Cen, Jianqi Sent: Monday, March 19, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its Create Date is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, Create Date of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Last night (and very early this morning) I finally installed ARS SP3 on my production 7.6.04.01 server, and it promptly started throwing FTS plugin errors such as I had seen on my test server(s) in both SP1 and SP3. Mon Mar 19 01:31:08 2012 : Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357 (c) Copyright 1991-2011 BMC Software, Inc. Mon Mar 19 01:32:26 2012 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Mar 19 01:32:26 2012 server.domain.unt.edu (9998) ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused) When I hit this on my test server, this procedure from support resolved it. It worked this morning on production as well. I just ran a search from the RKM advanced search interface and returned tons of indexed Incident records, so it really did create new indexes. Try this (example is for server group OR for a single server like ours): 2. Per KA328228 : 1. Stop the AR servers in the server group (just the one AR server when not using a group) Need do this to ensure there are no files locked in contents of the Collection directory. 2. Using a database client, remove the contents of the ft_pending table from the DB directly. 3. Remove the contents of the Collection directory. 4 Restart ARserver. In a Server group, only restart the primary server at this point 5. Start an FTS Re-Index by choosing the Re-INdex option in the Administration Console/System Information/FTS tab 6. Monitor the Collection directory to see that files are getting created. 7. Once you see the files created (there should be at least 9) you can bring up the other members of the Server Group Once the FT-Indexing in complete, start testing Full Text Searches. I guess that it is really a data error, but who knows what will happen the next time we reboot the server (restarting ARS did NOT trigger the error after steps 1 through 4); I did not run 5 through 7 until this afternoon and tonight. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Thu, 15 Mar 2012 12:11:44 -0500 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** That’s close to what I have been hearing at this site as well. We keep getting recommendations that we ought to move to 7.6.04, but from this thread, it looks like its not cleaned up on that version either.. From: patchskmailto:vamsi...@gmail.com Sent: Thursday, March 15, 2012 12:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request
BMC Analytics Report Question
Curious if anyone has tried to create a report using BMC Analytics where you track the amount of times the priority is upgraded or downgraded in an incident. So for 25000 incidents how many times were the incidents upgraded from: -Low to Critical -Low to Medium -Medium to High -High to Critical or downgraded from: -Critical to Low -Critical to Medium -Medium to Low Audit log tracks when a priority is changed but its not in a single field to report on. Its in a text/diary field with 40 other fields. You would have to somehow parse this out. Is there a simple way to do this in Analytics? Or would it be best if you create a supporting table that is updated to track priority changes when they occur. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
