Bulk Relate with Unavailability - ITSM 7.6.03
Hi, Since it is not possible to select multiple assets and Relate them With Unavailability in one go, has anybody implemented any work around for this? Our process entails that for some changes, we need to bulk relate hundreds of assets (e.g. patching). Raised this with BMC and they asked us for an RFE. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot Run Web Report Type
Hi, I have the same problem using a weblo in 10.3.4 with ARS 7604 SP3, but not weblogic.xml to modify Any Idea Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
DSO Issue
Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bulk Relate with Unavailability - ITSM 7.6.03
Of-course, any bulk data operation can be done with a simple Meta-Update script. No server changes or workflow needed at all. No programming skills needed at all. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: March-26-12 10:31 To: arslist@ARSLIST.ORG Subject: Bulk Relate with Unavailability - ITSM 7.6.03 ** Hi, Since it is not possible to select multiple assets and Relate them With Unavailability in one go, has anybody implemented any work around for this? Our process entails that for some changes, we need to bulk relate hundreds of assets (e.g. patching). Raised this with BMC and they asked us for an RFE. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO Issue
Hi, Check if the DSO service - serverds.exe is running in your server. if not check in the armonitor.cfg, if the corresponding line for serverds.exe is commented or not. Thanks and Regards, Shiju John On Mon, Mar 26, 2012 at 2:42 PM, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data ( X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Thanks and Regards, Shiju John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO Issue
Sagar, A couple of questions Is the DSO process running on your target server? The form that is mentioned in the Mapping, Does this exist on the other Server? Can you sending server, see the destination server? at an operating level? is the destination server declared in your hosts file? Thanks Ann on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO Issue
Hi Shiju John I have checked below command to check whether the serverds is running or not ps -ef | grep serverds | wc -l I got a reply 1 that means I think server is running properly could you please sugessest if anything wrong for checking the server running or not. I have checked corresponding line for serverds.exe is commented or not please find the below . /opt/ar/xserver/bin/arservdsd -s xserver -I /opt/ar/xserver. Could you please tell me is anything i need to check . Thanks Sagar On 3/26/12, Shiju John johns...@gmail.com wrote: Hi, Check if the DSO service - serverds.exe is running in your server. if not check in the armonitor.cfg, if the corresponding line for serverds.exe is commented or not. Thanks and Regards, Shiju John On Mon, Mar 26, 2012 at 2:42 PM, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data ( X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Thanks and Regards, Shiju John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO Issue
Hi Ann Q) Is the DSO process running on your target server? Ans) Yes it is running. Q) The form that is mentioned in the Mapping, Does this exist on the other Server? Ans) Yes it is exist on the other (Target Server). Q) Can you sending server, see the destination server? at an operating level? Yes I am able to see the destination server name .when i am configuring i can able to see the Target server name and also forms which are present in the target server. Q) is the destination server declared in your hosts file? No not yet decleared could you please guide how to set the server in host file and also tell me the path . Thanks Sagar On 3/26/12, Ann Brown a...@ctl.gb.com wrote: Sagar, A couple of questions Is the DSO process running on your target server? The form that is mentioned in the Mapping, Does this exist on the other Server? Can you sending server, see the destination server? at an operating level? is the destination server declared in your hosts file? Thanks Ann on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Look up ITSM messages in ARE|RRR
Thanks for this, super helpful ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO Issue
Sagar, What operating system are you running the server on? Windows? Or unix? On unix the hosts file is in /etc On windows its in windows\system32\drivers\etc If you look at the file you will see the format for entering server names. You must use the server name that you use in the dso mapping e.g. Y.bst.com and the ip address. Then restart dso processes on both machines. When it fails are you seeing anything in the arerror.log ? Thanks Ann Sent from my iPhone On 26 Mar 2012, at 14:13, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi Ann Q) Is the DSO process running on your target server? Ans) Yes it is running. Q) The form that is mentioned in the Mapping, Does this exist on the other Server? Ans) Yes it is exist on the other (Target Server). Q) Can you sending server, see the destination server? at an operating level? Yes I am able to see the destination server name .when i am configuring i can able to see the Target server name and also forms which are present in the target server. Q) is the destination server declared in your hosts file? No not yet decleared could you please guide how to set the server in host file and also tell me the path . Thanks Sagar On 3/26/12, Ann Brown a...@ctl.gb.com wrote: Sagar, A couple of questions Is the DSO process running on your target server? The form that is mentioned in the Mapping, Does this exist on the other Server? Can you sending server, see the destination server? at an operating level? is the destination server declared in your hosts file? Thanks Ann on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO Issue
Hi Ann, we are using Unix opertaing system(SunOS 5.10). Could you please suggest how to restart the DSO Server . without restarting the DSO please find the below arerror.log Source server arerror logs: Mon Mar 26 06:16:10 2012 390620 : Failed to open ignore word file (ARERR 659) Mon Mar 26 06:16:10 2012 No such file or directory : /opt/ar/xserver/fts/fult ext.stp Target Server arerror log:: Mon Mar 26 10:04:08 2012 Distrib : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Mon Mar 26 10:04:08 2012 Distrib : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Thanks Sagar On 3/26/12, Ann Ctl a...@ctl.gb.com wrote: Sagar, What operating system are you running the server on? Windows? Or unix? On unix the hosts file is in /etc On windows its in windows\system32\drivers\etc If you look at the file you will see the format for entering server names. You must use the server name that you use in the dso mapping e.g. Y.bst.com and the ip address. Then restart dso processes on both machines. When it fails are you seeing anything in the arerror.log ? Thanks Ann Sent from my iPhone On 26 Mar 2012, at 14:13, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi Ann Q) Is the DSO process running on your target server? Ans) Yes it is running. Q) The form that is mentioned in the Mapping, Does this exist on the other Server? Ans) Yes it is exist on the other (Target Server). Q) Can you sending server, see the destination server? at an operating level? Yes I am able to see the destination server name .when i am configuring i can able to see the Target server name and also forms which are present in the target server. Q) is the destination server declared in your hosts file? No not yet decleared could you please guide how to set the server in host file and also tell me the path . Thanks Sagar On 3/26/12, Ann Brown a...@ctl.gb.com wrote: Sagar, A couple of questions Is the DSO process running on your target server? The form that is mentioned in the Mapping, Does this exist on the other Server? Can you sending server, see the destination server? at an operating level? is the destination server declared in your hosts file? Thanks Ann on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com
Re: Kinetic Request at WalMart
Hi Axton, At the time Sun was on sale, my understanding was the first potential buyer was IBM, then Oracle jumped in. I truly believe that IBM getting Sun would have been much worse, since they already have hardware (server and storage) a UNIX OS, database, etc. I think the only thing from Sun that would have survived with IBM would have been Java. Similar situation I think if HP had acquired Sun... They probably would have kept more software than IBM for a while longer until they figured what to do with it... Oracle has certainly chopped several pieces, but I think the alternative would have been much worse. My $0.02 Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Axton [axton.gr...@gmail.com] Sent: Saturday, March 24, 2012 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: Kinetic Request at WalMart ** Publicly traded companies are much easier to acquire. It takes less convincing and more coercing. With a private company, there is usually a person or small group of people that have to be convinced to sell, and it's not always about the money; i.e., you can't buy what is not for sale. Oracle buying Sun is a good thing? I'm sad to see that so many great things have died or are dying on the vine. I'm sad to see the people that made or use these technologies alienated from them. Most of the talent that made those things what they are seem to have left the building. http://blogs.computerworld.com/16741/oracle_dumps_opensolaris http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf http://www.infoworld.com/d/the-industry-standard/suns-stars-where-are-they-now-and-why-did-they-leave-765 http://www.itbusinessedge.com/cm/blogs/enderle/oracle-s-40-percent-hardware-slide-is-sun-doa/?cs=46335 http://www.androidpolice.com/2011/12/20/oracle-claims-android-is-stealing-javas-traditionally-strong-phone-tv-and-tablet-market-share-really-guys/ http://www.java.net/forum/topic/javadesktop/java-desktop-technologies/java-3d/unsigned-entry-j3dcorejar My two cents. Axton Grams On Sat, Mar 24, 2012 at 9:40 AM, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com wrote: ** I don't think Oracle is interested at all in acquiring BMC, I don't think t would be a good fit for either one. However, it was a very good thing that Oracle got Sun, including all the hardware (SPARC, storage, etc) and all the software (Java, Solaris, etc). Looks like the only part that is not clear in that acquisition is mySQL, we'll see. Will BMC buy Kinetic? h IBM was in the ITSM game a long time ago with Tivoli that's been dead for a long time, I don't think it will resuscitate ever. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Gordon Frank [gjj...@comcast.netmailto:gjj...@comcast.net] Sent: Saturday, March 24, 2012 8:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Kinetic Request at WalMart ** When does BMC buy out Kinetic? Any bets? This seems to be the trend. Might be a good thing. Here's one: When does Oracle buy out BMC? Peoplesoft, Sun, Java, Remedy, Kinetic, Numara, Business Objects - TBD, when does SAP say enough?. Of course then Microsoft will include it all in their new Operating System. Where's a good Google attack when you need one. Google as bundled everything else, why not Service Management too? Maybe it's time for IBM to get back in the game. They are still the silent one that most businesses are still using. To quote the Wicked Witch of the West, Whata World, Whata World! From: Rick Sharp rickshar...@yahoo.commailto:rickshar...@yahoo.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, March 23, 2012 10:20:29 PM Subject: Re: Kinetic Request at WalMart OMG Sent via BlackBerry by ATT -Original Message- From: John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Fri, 23 Mar 2012 20:55:12 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Kinetic Request at WalMart According to this google search - I can get Kinetic Request at WalMart. I might just swing by this weekend and ask the greeter where I can pick up a copy. :) -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12
Re: Kinetic Request at WalMart
John, I believe the fundamental question is whether Kinetic would ever be for sale, not whether BMC would want to swallow them. I believe that Kinetic will not be ever for sale, they have a solid road map of products. Why sale when you're doing great? I mean the only kind of people that would sell Kinetic would be wall street sharks (if they owned it) to cash in fast and furious, and retire in the Cayman islands, after hiding all the money in a swiss bank to avoid paying taxes The owners of Kinetic are diametrically the opposite of that Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of John Baker [jba...@javasystemsolutions.com] Sent: Sunday, March 25, 2012 4:44 PM To: arslist@ARSLIST.ORG Subject: Kinetic Request at WalMart Guillaume, Will BMC buy Kinetic? h When a company is not very good at something, it's often quicker to buy a good solution than spend the same amount of money trying to build your own and running the risk of failing. I don't have enough experience to compare BMC SRM to Kinetic SRM, but one of those companies is agile and able to quickly respond to change, and the other is less so. If I were advising a corporate client who was procuring an SRM system, I would rate service, ability to respond to change and quality support more than brand and size. John -- SSO Plugin for BMC ITSM, HP ITSM, and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Sr. Remedy Administrator/Developer - Denver, CO
The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform Bomgar updates * Monitor and recommend licensing * Use Change and Release Management for all changes made to the system * Coordinate all releases with customers * Build or aid in building
Re: Sr. Remedy Administrator/Developer - Denver, CO
You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform Bomgar updates * Monitor and recommend
Re: Sr. Remedy Administrator/Developer - Denver, CO
MCSE? Really? Is that even a certification anymore? On Mon, Mar 26, 2012 at 10:55 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** You left out the part about walking on water… J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Candace *Sent:* Monday, March 26, 2012 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The *SR. REMEDY ADMINISTRATOR/DEVELOPER* should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The *SR. REMEDY ADMINISTRATOR/DEVELOPER* will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. *QUALIFICATIONS:* - A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML - At least 10 years of experience with hardware, software, and information technology support - Experience with Analytics and report generation - Must have the ability to provide positive customer service - Excellent problem solving and technical writing skills - Good customer presentation and project management skills - Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. - Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance - Ability to travel, if necessary *RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:* - Gathering customer requirements - Preparing design specifications documentation - Application development - Ongoing technical support and system maintenance - Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system - Providing end-user training, and system account administration and maintenance - Designing, developing, and deploying Remedy AR System applications and technology systems - Maintain and follow a Change Management Plan - Monitor and tune the performance of servers - Inform the Service Desk of server fault conditions at time of detection if end users are affected - Respond to and resolve server performance problems and outage situations - Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) - Perform backups, restore and disaster recovery - Test disaster recovery and redundant systems - Perform account management duties - Maintain operating system software and applications software with updates and patches. - Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions - Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing - Create and modify custom code and forms as requested or required - Perform install/upgrades and module install/upgrades on timetables agreed upon - Monitor and recommend licensing of all modules - Act as CMDB administrator - Maintain custom views for each support group as needed - Maintain security profiles for different groups - Active member of the Service Desk CCB (Change Control Board) - Use Change and Release Management for all changes made to the system - Follow all documented Change and Release management procedures - Maintain a development environment for testing approved changes - Coordinate all releases with customers - Build or aid in building training materials related to Remedy - Build Reports - Reconfigure system to meet changing business and reporting requirements - Create process flows for Remedy that promote the Service Desk's processes - Ensure backups are created and tested - Respond to requests for enhancements and modifications of all modules - Work with the Service Desk on specific Incident Management needs
Re: DSO Issue
Sagar, This suggests that the information you are sending is a duplicate of information already there. And that there is a unique index on a field or fields in the form you are sending to. So in you from mapping what exactly are you doing? Are you sending information with ownership Or without ownership? Are you sending a information copy only? What is the record set to do? Update on match of request Id or create new? Sent from my iPhone On 26 Mar 2012, at 15:10, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi Ann, we are using Unix opertaing system(SunOS 5.10). Could you please suggest how to restart the DSO Server . without restarting the DSO please find the below arerror.log Source server arerror logs: Mon Mar 26 06:16:10 2012 390620 : Failed to open ignore word file (ARERR 659) Mon Mar 26 06:16:10 2012 No such file or directory : /opt/ar/xserver/fts/fult ext.stp Target Server arerror log:: Mon Mar 26 10:04:08 2012 Distrib : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Mon Mar 26 10:04:08 2012 Distrib : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Thanks Sagar On 3/26/12, Ann Ctl a...@ctl.gb.com wrote: Sagar, What operating system are you running the server on? Windows? Or unix? On unix the hosts file is in /etc On windows its in windows\system32\drivers\etc If you look at the file you will see the format for entering server names. You must use the server name that you use in the dso mapping e.g. Y.bst.com and the ip address. Then restart dso processes on both machines. When it fails are you seeing anything in the arerror.log ? Thanks Ann Sent from my iPhone On 26 Mar 2012, at 14:13, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi Ann Q) Is the DSO process running on your target server? Ans) Yes it is running. Q) The form that is mentioned in the Mapping, Does this exist on the other Server? Ans) Yes it is exist on the other (Target Server). Q) Can you sending server, see the destination server? at an operating level? Yes I am able to see the destination server name .when i am configuring i can able to see the Target server name and also forms which are present in the target server. Q) is the destination server declared in your hosts file? No not yet decleared could you please guide how to set the server in host file and also tell me the path . Thanks Sagar On 3/26/12, Ann Brown a...@ctl.gb.com wrote: Sagar, A couple of questions Is the DSO process running on your target server? The form that is mentioned in the Mapping, Does this exist on the other Server? Can you sending server, see the destination server? at an operating level? is the destination server declared in your hosts file? Thanks Ann on 26/3/12 12:42 PM, arslist@ARSLIST.ORG wrote: Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
Sounds more like a real Senior position definition to me, rather than the usual 'Senior = worked on Remedy once or twice'. I'd feel comfortable putting my resume up against this job definition, but I'd be looking for six figures and a good benefit package for a broad set of responsibilities like this. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. P.S.: To enGenius Consulting Group, I am not interested in this position; please do not contact me regarding it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Monday, March 26, 2012 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades
Re: Kinetic Request at WalMart
I don't see the future as bright for the Sparc line when I see numbers like these: http://www.itjungle.com/tfh/tfh032612-story09.html They are also pushing Hitachi and Fujitsu out of the equation because it is not as profitable (per this article). How long do you think Oracle will keep an unprofitable business line around? From what I've observed, Oracle doesn't seem to have much of an appetite for things that don't make money. Sun did a lot of innovative things with Solaris. I don't see that continuing under Oracle, except to the extent that the innovations aid appliance/database performance. Sadly, when it comes to operating systems, application performance is only a small part of what makes a good operating system. At the end of the day, it is what it is. I don't think any of the paths for Sun were good. I suppose I liked Sun for doing innovative things, even when they weren't profitable. They developed and shaped a lot of what we all use today. Sadly, their contributions are not what Wall Street or investors were looking for. Research and development has a very specialized application in a market economy. In the free market/capitalist paradigm, leaps and bounds in progress are hard to make. A constant churn of small developments with a contained shelf-life, backed by aggressive marketing, are much more in line with the values of that system. Axton Grams The statements in this message are my opinion and don't necessarily reflect the values, opinions, or beliefs of anyone or anything else. On Mon, Mar 26, 2012 at 9:42 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Hi Axton, At the time Sun was on sale, my understanding was the first potential buyer was IBM, then Oracle jumped in. I truly believe that IBM getting Sun would have been much worse, since they already have hardware (server and storage) a UNIX OS, database, etc. I think the only thing from Sun that would have survived with IBM would have been Java. Similar situation I think if HP had acquired Sun... They probably would have kept more software than IBM for a while longer until they figured what to do with it... Oracle has certainly chopped several pieces, but I think the alternative would have been much worse. My $0.02 Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Axton [axton.gr...@gmail.com] *Sent:* Saturday, March 24, 2012 12:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Kinetic Request at WalMart ** Publicly traded companies are much easier to acquire. It takes less convincing and more coercing. With a private company, there is usually a person or small group of people that have to be convinced to sell, and it's not always about the money; i.e., you can't buy what is not for sale. Oracle buying Sun is a good thing? I'm sad to see that so many great things have died or are dying on the vine. I'm sad to see the people that made or use these technologies alienated from them. Most of the talent that made those things what they are seem to have left the building. http://blogs.computerworld.com/16741/oracle_dumps_opensolaris http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf http://www.infoworld.com/d/the-industry-standard/suns-stars-where-are-they-now-and-why-did-they-leave-765 http://www.itbusinessedge.com/cm/blogs/enderle/oracle-s-40-percent-hardware-slide-is-sun-doa/?cs=46335 http://www.androidpolice.com/2011/12/20/oracle-claims-android-is-stealing-javas-traditionally-strong-phone-tv-and-tablet-market-share-really-guys/ http://www.java.net/forum/topic/javadesktop/java-desktop-technologies/java-3d/unsigned-entry-j3dcorejar My two cents. Axton Grams On Sat, Mar 24, 2012 at 9:40 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** I don't think Oracle is interested at all in acquiring BMC, I don't think t would be a good fit for either one. However, it was a very good thing that Oracle got Sun, including all the hardware (SPARC, storage, etc) and all the software (Java, Solaris, etc). Looks like the only part that is not clear in that acquisition is mySQL, we'll see. Will BMC buy Kinetic? h IBM was in the ITSM game a long time ago with Tivoli that's been dead for a long time, I don't think it will resuscitate ever. -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Gordon Frank [gjj...@comcast.net] *Sent:* Saturday, March 24, 2012 8:25 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Kinetic Request at WalMart ** When does BMC buy out Kinetic? Any bets? This seems to be the trend. Might be a good thing. Here's one: When does Oracle buy out BMC? Peoplesoft, Sun, Java, Remedy, Kinetic, Numara, Business Objects - TBD, when does SAP say enough?. Of course then Microsoft will include it all in their new Operating System. Where's a good
Oracle / Sun / Research (was Kinetic Request at WalMart)
Axton, I agree with your analysis about the contradiction between short term profit gains and long term research and development, which necessitates several years of investment that may not result in any visible gains. That's why even Bill Gates, with all the $$ that Microsoft has, has called for the government to spend more money in fundamental research: While private sector research and development is important, federal research funding is vital. Unfortunately, while other countries and regions, such as China and the European Union, are increasing their public investment in RD, federal research spending in the United States is not keeping pace. To address this problem, I urge Congress to take action. The Federal Government should increase funding for basic scientific research. You can read the entire transcript of that 2007 senate hearing here: http://www.microsoft.com/Presspass/exec/billg/speeches/2007/03-07Senate.mspx This is before the economic crisis so things are worse now. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Axton [axton.gr...@gmail.com] Sent: Monday, March 26, 2012 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Kinetic Request at WalMart ** I don't see the future as bright for the Sparc line when I see numbers like these: http://www.itjungle.com/tfh/tfh032612-story09.html They are also pushing Hitachi and Fujitsu out of the equation because it is not as profitable (per this article). How long do you think Oracle will keep an unprofitable business line around? From what I've observed, Oracle doesn't seem to have much of an appetite for things that don't make money. Sun did a lot of innovative things with Solaris. I don't see that continuing under Oracle, except to the extent that the innovations aid appliance/database performance. Sadly, when it comes to operating systems, application performance is only a small part of what makes a good operating system. At the end of the day, it is what it is. I don't think any of the paths for Sun were good. I suppose I liked Sun for doing innovative things, even when they weren't profitable. They developed and shaped a lot of what we all use today. Sadly, their contributions are not what Wall Street or investors were looking for. Research and development has a very specialized application in a market economy. In the free market/capitalist paradigm, leaps and bounds in progress are hard to make. A constant churn of small developments with a contained shelf-life, backed by aggressive marketing, are much more in line with the values of that system. Axton Grams The statements in this message are my opinion and don't necessarily reflect the values, opinions, or beliefs of anyone or anything else. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Oracle / Sun / Research (was Kinetic Request at WalMart)
I think Ellison is correct: nothing new under the sun here.. IF you take over a company alot of folks bail for a little while, until you are proven that you have the Stick to the product and have some backing:: I will keep this steadfast.. otherwise who wants a product that is good for 2 years, and then the company folds, and you have to change again.. IMHO.. So as long as they Stick to the Stuff.. Kinda like Sears Tools.. you have always get free replacement.. when that stops .. everyone bails.. On Mon, Mar 26, 2012 at 11:34 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Axton, I agree with your analysis about the contradiction between short term profit gains and long term research and development, which necessitates several years of investment that may not result in any visible gains. That's why even Bill Gates, with all the $$ that Microsoft has, has called for the government to spend more money in fundamental research: While private sector research and development is important, federal research funding is vital. Unfortunately, while other countries and regions, such as China and the European Union, are increasing their public investment in RD, federal research spending in the United States is not keeping pace. To address this problem, I urge Congress to take action. The Federal Government should increase funding for basic scientific research. You can read the entire transcript of that 2007 senate hearing here: http://www.microsoft.com/Presspass/exec/billg/speeches/2007/03-07Senate.mspx This is before the economic crisis so things are worse now. Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Axton [axton.gr...@gmail.com] *Sent:* Monday, March 26, 2012 11:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Kinetic Request at WalMart ** I don't see the future as bright for the Sparc line when I see numbers like these: http://www.itjungle.com/tfh/tfh032612-story09.html They are also pushing Hitachi and Fujitsu out of the equation because it is not as profitable (per this article). How long do you think Oracle will keep an unprofitable business line around? From what I've observed, Oracle doesn't seem to have much of an appetite for things that don't make money. Sun did a lot of innovative things with Solaris. I don't see that continuing under Oracle, except to the extent that the innovations aid appliance/database performance. Sadly, when it comes to operating systems, application performance is only a small part of what makes a good operating system. At the end of the day, it is what it is. I don't think any of the paths for Sun were good. I suppose I liked Sun for doing innovative things, even when they weren't profitable. They developed and shaped a lot of what we all use today. Sadly, their contributions are not what Wall Street or investors were looking for. Research and development has a very specialized application in a market economy. In the free market/capitalist paradigm, leaps and bounds in progress are hard to make. A constant churn of small developments with a contained shelf-life, backed by aggressive marketing, are much more in line with the values of that system. Axton Grams The statements in this message are my opinion and don't necessarily reflect the values, opinions, or beliefs of anyone or anything else. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Oracle / Sun / Research (was Kinetic Request at WalMart)
Bad typing.. thinking faster than fingers.. bad bad bad.. sorry folks.. On Mon, Mar 26, 2012 at 12:39 PM, patrick zandi remedy...@gmail.com wrote: I think Ellison is correct: nothing new under the sun here.. IF you take over a company alot of folks bail for a little while, until you are proven that you have the Stick to the product and have some backing:: I will keep this steadfast.. otherwise who wants a product that is good for 2 years, and then the company folds, and you have to change again.. IMHO.. So as long as they Stick to the Stuff.. Kinda like Sears Tools.. you have always get free replacement.. when that stops .. everyone bails.. On Mon, Mar 26, 2012 at 11:34 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Axton, I agree with your analysis about the contradiction between short term profit gains and long term research and development, which necessitates several years of investment that may not result in any visible gains. That's why even Bill Gates, with all the $$ that Microsoft has, has called for the government to spend more money in fundamental research: While private sector research and development is important, federal research funding is vital. Unfortunately, while other countries and regions, such as China and the European Union, are increasing their public investment in RD, federal research spending in the United States is not keeping pace. To address this problem, I urge Congress to take action. The Federal Government should increase funding for basic scientific research. You can read the entire transcript of that 2007 senate hearing here: http://www.microsoft.com/Presspass/exec/billg/speeches/2007/03-07Senate.mspx This is before the economic crisis so things are worse now. Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Axton [axton.gr...@gmail.com] *Sent:* Monday, March 26, 2012 11:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Kinetic Request at WalMart ** I don't see the future as bright for the Sparc line when I see numbers like these: http://www.itjungle.com/tfh/tfh032612-story09.html They are also pushing Hitachi and Fujitsu out of the equation because it is not as profitable (per this article). How long do you think Oracle will keep an unprofitable business line around? From what I've observed, Oracle doesn't seem to have much of an appetite for things that don't make money. Sun did a lot of innovative things with Solaris. I don't see that continuing under Oracle, except to the extent that the innovations aid appliance/database performance. Sadly, when it comes to operating systems, application performance is only a small part of what makes a good operating system. At the end of the day, it is what it is. I don't think any of the paths for Sun were good. I suppose I liked Sun for doing innovative things, even when they weren't profitable. They developed and shaped a lot of what we all use today. Sadly, their contributions are not what Wall Street or investors were looking for. Research and development has a very specialized application in a market economy. In the free market/capitalist paradigm, leaps and bounds in progress are hard to make. A constant churn of small developments with a contained shelf-life, backed by aggressive marketing, are much more in line with the values of that system. Axton Grams The statements in this message are my opinion and don't necessarily reflect the values, opinions, or beliefs of anyone or anything else. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Look up ITSM messages in ARE|RRR
Hi, That is nice to hear! Make sure not to miss RRR|Alias, which I definitely think is on par in usefulness: http://rrr.se/cgi/alias Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks for this, super helpful ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bulk Relate with Unavailability - ITSM 7.6.03
We had to do the same thing in our organization. 1.You could bulk relate multiple CI to change ticket out of the box. In the CI search window search for a CI name pattern and multiple select and click relate. It will relate all of them to change tkt. 2. Then we have an escalation which will create the unavailability records on Schedule Start date of the Change tkt. It does some validation like if the change is approved or not. If it is approved then it will create unavailability records once the Schedule Start Date passes. 3. To extend this process, we also have integration with monitoring tools, so upon unavailability records creation on remedy will issue commands to turn off monitoring for the CIs.. 4.Once the Schedule End date passes remedy will again issue commands to start monitoring for those CIs. There are a few checks and balances you many need to do for the process but general idea is as described as above. On Monday, March 26, 2012 3:31:10 AM UTC-5, Kali Obsum wrote: ** Hi, Since it is not possible to select multiple assets and Relate them With Unavailability in one go, has anybody implemented any work around for this? Our process entails that for some changes, we need to bulk relate hundreds of assets (e.g. patching). Raised this with BMC and they asked us for an RFE. Regards, *Kali* NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Effects of flushing midtier cache
Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
In my experience flushing the cache IS intrusive. Every once in a long while I can't resist it any long and I start enthusiastically pressing that big, red, SHINY button. Then the phone calls start trickling in. I wish I knew why. It didn't always seem to be this way, but I can't be sure. It seemed to start happening sometime after 7.5 upgrade, but that is just a gut feeling. We're on 7.6 SP2 now. Brien On 3/26/2012 12:48 PM, David Durling wrote: Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
It won't disconnect any sessions but it will clear all form and workflow caches which will result in slowness to the first user to pull up any form that has not been used since the recache while the midtier reloads the form and object definitions from the server. Additionally if you have prefetching in use, it will likely put a performance load on the server in the short term while it reaches that content. So short answer is shouldn't cause any dropped connections or errors, but will cause short term slowness to the users while the midtier is having to recache the forms and objects. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 26, 2012 2:48 PM To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Kinetic Request at WalMart
Guillaume I agree. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
Thanks, Brien. What problems do your users report when this happens? David -Original Message- From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Monday, March 26, 2012 3:54 PM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: Effects of flushing midtier cache In my experience flushing the cache IS intrusive. Every once in a long while I can't resist it any long and I start enthusiastically pressing that big, red, SHINY button. Then the phone calls start trickling in. I wish I knew why. It didn't always seem to be this way, but I can't be sure. It seemed to start happening sometime after 7.5 upgrade, but that is just a gut feeling. We're on 7.6 SP2 now. Brien On 3/26/2012 12:48 PM, David Durling wrote: Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
Very intrusive. Off hours - if you have a lot of users, the performance will cripple while cache rebuilds. Our average CPU comsumption goes from 20% to 70-80% during rebuild of cache. We take server off load balancer until server has completed rebuild of cache. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 26, 2012 2:48 PM To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
If you have the full ITSM suite, then in my experience it takes about 1 hour to completely recache (just over 1 GB of cache) and for CPU consumption to fall back within normal range. That is not a brief disruption :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
I'm pretty sure it was invalid session errors. I agree with the sentiment that changes should be done after-hours. However, that doesn't solve the puzzle of why the default definition check interval of 60 minutes can (usually) successfully implement any changes *without* negatively affecting anyone. That is, can we get a button that just does the same thing that is happening every hour anyway? Brien On 3/26/2012 1:06 PM, David Durling wrote: Thanks, Brien. What problems do your users report when this happens? David -Original Message- From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Monday, March 26, 2012 3:54 PM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: Effects of flushing midtier cache In my experience flushing the cache IS intrusive. Every once in a long while I can't resist it any long and I start enthusiastically pressing that big, red, SHINY button. Then the phone calls start trickling in. I wish I knew why. It didn't always seem to be this way, but I can't be sure. It seemed to start happening sometime after 7.5 upgrade, but that is just a gut feeling. We're on 7.6 SP2 now. Brien On 3/26/2012 12:48 PM, David Durling wrote: Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
Good to know, though in our case we have a small installation: just custom AR System forms with up to 60-70 users at a time, and when I've flushed the cache the action only seems to take a few seconds. The points about production changes are good ones. Thanks, David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, March 26, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache If you have the full ITSM suite, then in my experience it takes about 1 hour to completely recache (just over 1 GB of cache) and for CPU consumption to fall back within normal range. That is not a brief disruption :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
You're right - that’s certainly not brief.. Depending on the specifications of your mid-tier boxes, and what you have on the AR Server it may not be so brief. In most of my experience, it has been significantly less than an hour to rebuild the cache files. I have been on sites with the new ITSM apps loaded where it takes less than 10 - 15 minutes to rebuild. I might consider that brief as generally a partial outage as that may or may not result in users calling to complain about latency and may go unnoticed. Joe -Original Message- From: Goodall, Andrew C Sent: Monday, March 26, 2012 4:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache If you have the full ITSM suite, then in my experience it takes about 1 hour to completely recache (just over 1 GB of cache) and for CPU consumption to fall back within normal range. That is not a brief disruption :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
Thanks for the information, Brien. It seems to be only certain types of changes that are not carried over. In this case, apparently a table definition change did not take. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Monday, March 26, 2012 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache I'm pretty sure it was invalid session errors. I agree with the sentiment that changes should be done after-hours. However, that doesn't solve the puzzle of why the default definition check interval of 60 minutes can (usually) successfully implement any changes *without* negatively affecting anyone. That is, can we get a button that just does the same thing that is happening every hour anyway? Brien On 3/26/2012 1:06 PM, David Durling wrote: Thanks, Brien. What problems do your users report when this happens? David -Original Message- From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Monday, March 26, 2012 3:54 PM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: Effects of flushing midtier cache In my experience flushing the cache IS intrusive. Every once in a long while I can't resist it any long and I start enthusiastically pressing that big, red, SHINY button. Then the phone calls start trickling in. I wish I knew why. It didn't always seem to be this way, but I can't be sure. It seemed to start happening sometime after 7.5 upgrade, but that is just a gut feeling. We're on 7.6 SP2 now. Brien On 3/26/2012 12:48 PM, David Durling wrote: Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
That brings us to a discussion we were having a few weeks or maybe days ago.. why rebuild the entire cache.. why not an overhaul which checks for the delta and rebuilds only the delta.. You would have thought that’s a very basic idea (like the thick client where it compares timestamps to recognize if something's changed on the server).. Why is that concept not extended to the mid-tier caching mechanism beats me... Joe -Original Message- From: Brien Dieterle Sent: Monday, March 26, 2012 4:26 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache I'm pretty sure it was invalid session errors. I agree with the sentiment that changes should be done after-hours. However, that doesn't solve the puzzle of why the default definition check interval of 60 minutes can (usually) successfully implement any changes *without* negatively affecting anyone. That is, can we get a button that just does the same thing that is happening every hour anyway? Brien On 3/26/2012 1:06 PM, David Durling wrote: Thanks, Brien. What problems do your users report when this happens? David -Original Message- From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Monday, March 26, 2012 3:54 PM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: Effects of flushing midtier cache In my experience flushing the cache IS intrusive. Every once in a long while I can't resist it any long and I start enthusiastically pressing that big, red, SHINY button. Then the phone calls start trickling in. I wish I knew why. It didn't always seem to be this way, but I can't be sure. It seemed to start happening sometime after 7.5 upgrade, but that is just a gut feeling. We're on 7.6 SP2 now. Brien On 3/26/2012 12:48 PM, David Durling wrote: Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
David, If the admin interface displays that the cache has been flushed successfully, which it will if there was no communication between your mid-tier admin client and the mid-tier server, it does not mean the operation as a whole is complete.. That message should have been rephrased something in the lines of Your request to cache the server has been sent successfully, the operation has begun but not compete. It may take a few minutes to a few hours to complete.. If you look at the cache directory on the mid-tier server, you will notice the files there continuously growing and new files being created. That is the result of the real caching process which is still work in progress.. When there is no activity in this directory, it is an indication of the operation being complete.. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 4:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache Good to know, though in our case we have a small installation: just custom AR System forms with up to 60-70 users at a time, and when I've flushed the cache the action only seems to take a few seconds. The points about production changes are good ones. Thanks, David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, March 26, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache If you have the full ITSM suite, then in my experience it takes about 1 hour to completely recache (just over 1 GB of cache) and for CPU consumption to fall back within normal range. That is not a brief disruption :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Production changes (spin-off of RE: Effects of flushing midtier cache)
Joe brought up an issue I already had questions relating to, being: what workflow IS okay to change on a production AR server during production hours? For instance, if I have an app on a production box that is being tested by users and is not itself production, am I endangering other things on production by making changes to it during production hours? (Besides flushing the mid tier cache, that is.) Or do people have categories of changes - like rewording text in an email filter or on a form, or adding an item to a character menu - that they consider have an acceptable level of risk to do during normal hours? Or is it standard to just not touch anything with Developer Studio unless it's an emergency or a change window? Related question: Are updating groups or using the Data Import tool (on a reasonable, limited basis) considered normal production procedures? Thanks for any insights on this, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Effects of flushing midtier cache
I agree; normally you don't flush or pre-load unless you migrate a change, or apply a service pack, and then you should always do it during scheduled maintenance. Instead of flushing the cache after installing 7.6.04 SP3 I chose to set pre-load on, and restart the tomcat instances after the application of SP3 to ARS. Two of the three mid-tiers had already been updated to SP3. I did this on all three mid-tiers, and two on over-speced hardware (the ARS/ITSM server with admin mid-tier, and web server with primary mid-tier and Kinetic) pre-loaded in about 15 minutes. The backup mid-tier on the same hardware I used for 7.1 took three times longer. In each case, the first user (me) saw slightly slower form dislays (3 - 8 seconds) whereas in my experience they are much slower initially after a flush cache operation. After the initial pre-load, I turned that setting back OFF on each mid-tier, and saw normal form performance (1-5 seconds). The \cache folders contain between 850 mb and 1.08 gb of files. Our experience with flush cache on SP1 was that the mid-tiers became unstable as they threw cached usernames at the AR Server (without passwords), which were then thrown at the AREA plugin, which frequently crashed and wiped out external authentication until the plugin server was restarted several times. This process always killed threads on the AR Server, which disrupted communications between the mid-tier and AR Server, blowing out user sessions and delaying the start of new ones while it was going on. Definitely NOT something you want to see during production hours. The SP3 mid-tier appears to still throw the same crap at the AR Server on a pre-fetch, flush/pre-fetch, or pre-load, but they must have hardened the Sp3 AR Server and AREA to better handle it. When the mid-tiers were SP3 but the AR Server was Sp1, these problems were still very evident. Time will tell if they have been solved; the SP3 installation has not been completely restarted yet, and won't be until Mickey's monthly updates roll around. On the question of what can be safely updated during production, my experience is that you can get away with updating something that runs exclusively on the server (filters; escalations are more dangerous), but anything that operates in the client is saved for the maintenance window or at least after normal work hours. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, March 26, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache If you have the full ITSM suite, then in my experience it takes about 1 hour to completely recache (just over 1 GB of cache) and for CPU consumption to fall back within normal range. That is not a brief disruption :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider
Re: Production changes (spin-off of RE: Effects of flushing midtier cache)
The short answer is none.. Anything that may cause the server to re-cache its definitions, should not be promoted to the production server during peak hours of usage. But then there you might have other things to consider.. 1) Have portions of the system been rendered unusable as a result of a bug or enhancement request?? Is it preventing majority of the users to not be able to perform business critical functions? 2) Will not performing the change ASAP lead you to a point where you would be saying yes to 1) soon enough so you want to take a preventive action?? 3) How strong really is your user-base? If you have a user base of less than maybe 500, there may not be that much impact. So the impact this action would make is really a combination of various factors which you would be a better judge than any of us here.. But if you can afford it, it’s a change best kept for the least productive hour of the week, and done after informing the users of potential outage during that window so that the few who would be on, would be aware.. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 4:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Production changes (spin-off of RE: Effects of flushing midtier cache) Joe brought up an issue I already had questions relating to, being: what workflow IS okay to change on a production AR server during production hours? For instance, if I have an app on a production box that is being tested by users and is not itself production, am I endangering other things on production by making changes to it during production hours? (Besides flushing the mid tier cache, that is.) Or do people have categories of changes - like rewording text in an email filter or on a form, or adding an item to a character menu - that they consider have an acceptable level of risk to do during normal hours? Or is it standard to just not touch anything with Developer Studio unless it's an emergency or a change window? Related question: Are updating groups or using the Data Import tool (on a reasonable, limited basis) considered normal production procedures? Thanks for any insights on this, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Production changes (spin-off of RE: Effects of flushing midtier cache)
I hit the send button too early.. Changes to Filters Filter Guides, Escalations would not impact the mid-tier server in any way.. They would however impact the caching of the AR Server itself.. which could again have an impact on the usability of the AR Server which the mid tier is connected to... Think of it like a train with two cars.. if the first one is moving smoothly but the second hits its brakes, it could impact the first car too although it has not hit any brakes.. Changes to Forms, Active Links, Menus, Active Link Guides, Web Services, Flashboard objects, adding new Permission Groups or changing their existing type would impact both the AR Server and the Mid-Tier. (Both cars having their brakes pressed..) Data loads to group form should be avoided if you can. Group caching can impact both the AR Server and the Mid-Tier as it would need to be cached if the group added is a permission group. So yes it is standard not to promote anything to production from the dev or test environment to production during production hours. Again - the bottom-line is, you are the best judge to know if it would be OK for your users to face a little outage.. -Original Message- From: David Durling Sent: Monday, March 26, 2012 4:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Production changes (spin-off of RE: Effects of flushing midtier cache) Joe brought up an issue I already had questions relating to, being: what workflow IS okay to change on a production AR server during production hours? For instance, if I have an app on a production box that is being tested by users and is not itself production, am I endangering other things on production by making changes to it during production hours? (Besides flushing the mid tier cache, that is.) Or do people have categories of changes - like rewording text in an email filter or on a form, or adding an item to a character menu - that they consider have an acceptable level of risk to do during normal hours? Or is it standard to just not touch anything with Developer Studio unless it's an emergency or a change window? Related question: Are updating groups or using the Data Import tool (on a reasonable, limited basis) considered normal production procedures? Thanks for any insights on this, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Effects of flushing midtier cache Hi, I'm one of those that has found it necessary to use the flush cache button in the mid tier config when sometimes certain changes aren't picked up at the regular cache check interval. Do you all consider a flush of the mid tier cache to be unintrusive - something that can be done during production hours? Or is it something that should be done off-hours? On our server I don't notice performance issues in using it, and in what little testing I've done, user sessions seem to be uninterrupted. (I'm not sure about floating users on the web, though - if there's anything to consider there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Production changes (spin-off of RE: Effects of flushing midtier cache)
Thanks, Joe Chris Andrew ( others) - Except for the mid-tier flush - which I'm not sure about in all my users' cases, I'm pretty sure my users don't experience outages from these changes in general. We are well under 100 logged-in users at any given time. In addition to performance issues during changes, I was also thinking in terms of what could go wrong. Years ago, for instance, on ARS 4.x, I remember some operation wrecked access to one of our major Remedy forms where a fellow had to go into sqlplus or something and rename a T-table in order to recover the form. And of course a change could be implemented that simply doesn't work properly because of not being tested first. That's the kind of thing I'm most concerned with - something unexpected that actually breaks functionality or disrupts user sessions, not so much things that seem to cause a (in my case small) slowness in performance. I do appreciate the comments on standard practices. Thanks! David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Production changes (spin-off of RE: Effects of flushing midtier cache) I hit the send button too early.. Changes to Filters Filter Guides, Escalations would not impact the mid-tier server in any way.. They would however impact the caching of the AR Server itself.. which could again have an impact on the usability of the AR Server which the mid tier is connected to... Think of it like a train with two cars.. if the first one is moving smoothly but the second hits its brakes, it could impact the first car too although it has not hit any brakes.. Changes to Forms, Active Links, Menus, Active Link Guides, Web Services, Flashboard objects, adding new Permission Groups or changing their existing type would impact both the AR Server and the Mid-Tier. (Both cars having their brakes pressed..) Data loads to group form should be avoided if you can. Group caching can impact both the AR Server and the Mid-Tier as it would need to be cached if the group added is a permission group. So yes it is standard not to promote anything to production from the dev or test environment to production during production hours. Again - the bottom-line is, you are the best judge to know if it would be OK for your users to face a little outage.. -Original Message- From: David Durling Sent: Monday, March 26, 2012 4:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Production changes (spin-off of RE: Effects of flushing midtier cache) Joe brought up an issue I already had questions relating to, being: what workflow IS okay to change on a production AR server during production hours? For instance, if I have an app on a production box that is being tested by users and is not itself production, am I endangering other things on production by making changes to it during production hours? (Besides flushing the mid tier cache, that is.) Or do people have categories of changes - like rewording text in an email filter or on a form, or adding an item to a character menu - that they consider have an acceptable level of risk to do during normal hours? Or is it standard to just not touch anything with Developer Studio unless it's an emergency or a change window? Related question: Are updating groups or using the Data Import tool (on a reasonable, limited basis) considered normal production procedures? Thanks for any insights on this, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects of flushing midtier cache When would you need to flush cache? The obvious answer is when there is a workflow change on production.. Changes to workflow are done whenever there is need for code change for enhancement or bug fixes.. The general industry practice is to manage these changes in a change window, where there is a scheduled outage, which is typically scheduled on weekends or the least productive hours of an organization. So cache should be flushed during these changes. That being said, there may be emergency changes that were a result of a part or whole system being rendered unusable pending that change. On such an event it would be ok to flush your cache after fixing whatever the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups: public.remedy.arsystem.general To:
Re: DSO Issue
hi, Also can you check if the passwords match for the local and target DSO and mention the same at the admin page. The error says cannot access the form it can be permission issue. Just make sure the passwords are the same to be on safe side change them for local DSO, target DSO and update the Admin page of the source server. -Vikram PS: dont forget to update the passwords for all the other DSO process on both the servers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
