from:"Ali A. Musa"

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

2019-10-03 Thread Ali Abdelaziz Musa via ARSList


Hi Doug:

 

I would like to take this opportunity to thanks Doug for theknowledge that I 
have gained during the 22-years of my experience(ARS3-ARS9.1.04), you ow me a 
lot of guidance in my career, you help me travel andwork in US, Canada and 
Saudi Arabia.

I will take one of the sentences stated by one of our group and repeat it 
“Youare an inspiration to a vast and diverse group of individuals”. 

I hope this light you emitted on us will keep you happy allyour live, we wish 
you better retirement. I will borrow this Isamic wishes “Daua:Good bless you 
and reply to you all the benefits we have gained through yourinspiration and 
knowledge of your product and bless all your family and kids”

 

Thanks & Regards
__

Ali Abdelaziz Musa - ELRAZI CORP




BMC-REMEDY/ORACLE/UNIX  Developer/Technical Lead

10 Sanromanoway Apt 1912, Toronto,  M3N2Y2, Canada

Tel: 1-647-325-9301, 1-613-725-7001, 1-905-626-5218, 1-613-899-9301

___









 

On Wednesday, October 2, 2019, 05:45:57 PM EDT, arsl...@danielbloom.ca 
 wrote:  
 
 
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

  

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

  

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

  

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

  

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

  

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

  

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

  

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

  

  
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Re: BMC Remedy Developer - 6 months - US based

2018-06-07 Thread Ali Abdelaziz Musa via ARSList

 Hi: Thank you for chosen me, It will be my pleasure to workingthrough/with  
your  company and to satisfy  your client requirement. I believe I have 
thecaliber and experience that make me competent for the job and able to 
performall the tasks listed. However, I  am a Canadiancitizen, for job 
authorization in US, I required TN-Visa, I made TN-Visa  before and have 
US-SSN. The TN-Visa isprovided after  obtaining an offer fromyour company or 
client company through W2 which will enable me to stamp theTN-Visa  at the 
boarder or the airport.Following is the information: Name:     Ali Abdelaziz 
MusaAddress: 912- 10 San Romanoway, North York, ON M3N2Y2 Canada  US-SSN Last 
4-digit: 5214BOD (MM/DD): 11/11 Attached is my resumeThanks & Regards
______
Ali Abdelaziz Musa ,TorontoBMC-REMEDY/ORACLE/UNIX  TechnicalLeadTel: 
1-613-725-7001, 1-905-626-5218, 1-613-899-9301
 



  From: Kamiya Mehta 
 To: "arslist@ARSLIST.ORG"  
 Sent: Thursday, June 7, 2018 10:04 AM
 Subject: BMC Remedy Developer - 6 months - US based
   
 Hi all,    I have 
an urgent requirement for a BMC Remedy Developer to start asap. The requirement 
is for 6 months and the work is mainly working remotely but will require to 
travel to North Carolina from time to time. Hence a resource must be based in 
US.     Pease find below more information on the requirement.    Job 
Requirements: Experience with BMC Remedy AR System and ITSM Suite of 
Applications 8.1 & 9.0 Experience using BMC Remedy Developer Studio, Atrium 
Integrator, DMT, Data Wizard tools, MyIT and Smart IT.   Perform Remedy 
administration and support for Remedy users Configure and administer the Remedy 
Service Request to automate the intake of requests. Service Request Designer 
(SRD’s) Experience in configuring: People Templates & Profiles Support Groups 
and Templates Permission groups and functional roles Categorizations Assignment 
Engine Email Engine Task Templates
  Experience upgrading the Remedy environment is helpful. Custom Development 
experience with AR System. Java plugin integration Web Services Integration 
  Configuration of Smart Reporting report environment. Development of 
Customized Smart Reports and dashboards. Able to multi-task while paying 
attention to the details. Strong oral and written communication skills.   
Ability to interact with clients, internal development staff, business analysts 
etc.    Please get in touch with me if you are available asap.    Thanks, 
Kamiya    
| Kamiya Mehta
Resource Manager

M: +44 7812 041 293 
T: +44 2088 144 888 
 |
|  |
| www.FusionGBS.com |  |  |  |  |  |

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Re: Please Unsubscribe me

2018-05-05 Thread Ali Abdelaziz Musa via ARSList

Hi:You can do it yourself I am not the owner






Thanks & Regards

AliAbdelaziz Musa 













 

On ‎Saturday‎, ‎May‎ ‎5‎, ‎2018‎ ‎09‎:‎39‎:‎21‎ ‎AM, Lida Greyling 
 wrote:  
 
 



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Re: [EXTERNAL] Re: Trouble getting rrrchive to run

2018-05-02 Thread Ali Abdelaziz Musa via ARSList

Hi Dave:What about using this utility I designed purposely when we get troubles 
with archive
ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities

| 
| 
|  | 
ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities

ArLiteUser[2.0] Multi-threading BMC-REMEDY API Overview The ArLiteUser utility 
consist of 2-modules, data-migr...
 |

 |

 |










Thanks & Regards

AliAbdelaziz Musa 
BMC-REMEDYTechnical Lead

BMC-REMEDYPartener - Saudi TELECOMProject













 

On ‎Thursday‎, ‎May‎ ‎3‎, ‎2018‎ ‎12‎:‎18‎:‎44‎ ‎AM, Dave Shellman 
 wrote:  
 
 If there is a firewall the telnet port is likely open.  It would be unusual a 
firewall to have all ports open to a server.
Dave
On Wed, May 2, 2018 at 4:35 PM Thomas Miskiewicz  wrote:

Yes, it is.
On 2. May 2018, at 21:46, Dave Shellman  wrote:


The port for the ARSystem should be a completely different port than the Telnet 
port.
Dave
On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz  wrote:

telnet hostname port works just fine. I’ll try the IP address.
On 2. May 2018, at 20:56, Fawver, Dustin  wrote:



Usually when I get that error message, it’s because of one of two things.

 

1) I don’t have an appropriate firewall exemption on the ARS server for the 
machine that’s running RRRCHIVE.

2) For whatever reason, I have to specify the IP address of the source 
and/or target server instead of the hostname.

 

I hope this helps.

 



Dustin Fawver

Sr. Help Desk Technician

Information Technology Services

 

P: 423-439-4648

itsh...@etsu.edu







 

From: ARSList [mailto:arslist-boun...@arslist.org]On Behalf Of Thomas Miskiewicz
Sent: Wednesday, May 02, 2018 9:42 AM
To: ARSList 
Subject: [EXTERNAL] Re: Trouble getting rrrchive to run

 

Thank you, Misi!

 

Is there an advanced logging that would help where the problem is?

 

 

Thomas


On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:


Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se




May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:


The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?







On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:

It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.

source_server =
source_tcp = 2020
source_user = 
source_password = 
target_server = 
target_tcp = 2020
target_user = 
target_password = 
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, \
HPD:Template Associations, \
HPD:TemplateCustMapping, \
HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES

From: ARSList  on behalf of Thomas Miskiewicz 

Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:

rrrchive.cfg

source_server = sourceservername

source_tcp = 1100

source_user = myusername

source_password = PROMPT

source_form = MyTestForm

target_server = targetservername

target_tcp = 1400

target_user = myusername

target_password = PROMPT

target_form = MyTestForm

splitsearch = YES

transfertype = SYNCTOTARGET

logfile = AUTO

loglevel = DEBUG

progressbar = YES

and here's my log:

rrrchive.log

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076

2 Program Start: configfile=rrrchive.cfg

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389

8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details

10 ARStatusList: contains 1 messages

11 Number: ARERR 91

12 Message: Cannot open catalog; Message number = 91

13 Append: RPC: Unable to receive; Asynchronous event occurred

14

15 rrrchive: 2018-05-02

Re: Unable to send alerts - failed to dispatch alert message

2017-09-20 Thread Ali A. Musa

Dear:
Deploy the same setup in AR81 the document with AR9
Class: com.bmc.arsys.ws.alert.ARAlertPlugin in websvcalrtjava81_build001.jar
[cid:image001.jpg@01D331FD.7A634790]



Thanks & Regards

Ali A. Musa

RTTS Operations Support



Tel: +966114525539

Mobile: +966550570742

Email: amus...@stc.com.sa<mailto:amus...@stc.com.sa>

er



[cid:image002.jpg@01D331FD.7A634790]


[cid:image003.jpg@01D331FD.7A634790]

[cid:image004.jpg@01D331FD.7A634790]

[cid:image005.jpg@01D331FD.7A634790]<http://www.facebook.com/STC>



[cid:image006.jpg@01D331FD.7A634790]<http://twitter.com/#!/STC_KSA>



[cid:image007.jpg@01D331FD.7A634790]<http://www.youtube.com/STCsaudiarabia>

stc.com.sa<http://www.stc.com.sa/>



[cid:image008.jpg@01D331FD.7A634790]







From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Tuesday, September 19, 2017 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
So you’ve written a client which registers with the server to receive alerts 
and have workflow generating alerts to send to this client?  If that’s the case 
then the plugin is not used as far as I am aware, it’s a problem with the 
server negotiating a connection with your client.  Can you provide a more 
detailed description of your setup?   The setup is the same as you had in 7604 
and you have just upgraded ARS?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan
Sent: 19 September 2017 10:48
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Hi Mark,

Thanks for your response. I have a socket program which is listening for 
incoming data on port . If any alert comes it receives and parse the 
information.
I have configured the same in 7.6.04 and that worked. It's a Linux machine.
Now I'm trying that on 9.1.03 ARS installed on windows machine but that's not 
working.

Please let me know if you need any clarification!

Thanks
pavan

On 19-Sep-2017 12:41 PM, "Walters, Mark" 
<mark_walt...@bmc.com<mailto:mark_walt...@bmc.com>> wrote:
**
What’s the client you’re sending the alerts to?  The plugin you’re using is 
expecting to connect to a webservice when it dispatches the alert but I’m not 
clear on your setup.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 03:32
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Unable to send alerts - failed to dispatch alert message

**
Hi Guys,

I am using alert mechanism to send alerts to an external socket which is 
listening on port .

I have configured the alert plugin as specified in 
https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration

I am using AR - Plugin instead of webservices. When I register a user and 
trigger an alert I am getting the below message and my socket program is not 
receiving any information. Please let me know your thoughts.

Tue Sep 19 00:16:43.252 2017
/* Tue Sep 19 2017 00:16:43.2520 
*/ failed to dispatch alert message:
java.lang.IllegalStateException: Message serializer not found for client 
version 0
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(SocketAlertDispatcher.java:386)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(SocketAlertDispatcher.java:356)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendSocketBasedAlert(AlerterImpl.java:437)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendAlertBlocking(AlerterImpl.java:353)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1)
 [bundlefile:9.1.03-SNAPSHOT]
at 
org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) 
[bundlefile:1.8.4]
at 
com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:261)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:188)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage(AlertMessageHandler.java:37)
 [bundlefile:9.1.03-SNAPSHOT]

Re: Can we call shell script on remote server via AL run process command?

2017-09-20 Thread Ali A. Musa

Dear:
In Unix use RSH


 
Thanks & Regards

Ali A. Musa
RTTS Operations Support


Tel: +966114525539 
Mobile: +966550570742 
Email: amus...@stc.com.sa 
er
 





 

 

stc.com.sa





 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Sunday, September 17, 2017 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can we call shell script on remote server via AL run process 
command?

Anyone can assist on the query??

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ARLiteUser .NET client for data-migration and info-updates of schema and its childs

2017-06-19 Thread Ali A. Musa

Dears:

As a legacy site where I learn a lot and contributed little, I would like to 
inform you of major update on the .NET client where I added a new feature  to 
the data-migration.
Which will offer you the possibility of associating a childs,  download the 
ARLiteUser from the following  link:

https://communities.bmc.com/docs/DOC-39098

BMC Remedy AR-Liter-User (Action Request Liter User Update/Archive)
Data migration of Parent-Child-schema , to help the processing of 
data-migration, I am introducing additional data-migration feature to the 
(ArLiteUser/ArLiteArchive) when archiving schema-to-schema you will be able To 
include associated child-schema that are in inner relationship with the 
parent-schema. Where the inner relationship between parent and child-schema in 
such away that the parent primary-key (Request-id --> C1) is pointing to a 
Field_Id into the child-schema.
Note:
* I recommend that the foreign key/field-id you points to in the 
archiving of the child-schema (-K " 536870913") should be indexed.
* More child-schema can be added to (ArLiteUser/ArLiteArchive) and this 
depend on your suggestion
* Review the help-document of ArliteUser.exe --> ArliteArchiveHelp
As a result the following changes will be occur on the ArLiteArchive command 
line, hence, the new command line product for ArLiteUser/ArLiteArchive (check 
documentation for command parameters)
From-Schema:
A. ArLiteArchive.exe -x From-AR-Server -a From-TcpPort -u From-User -p 
From-Passwd -s From-Parent-Schema -j From-Child-Schema
TO-Schema-Child (Append):
-X TO-AR-Server -A To-TcpPort -U To-User -P To-Passwd -S To- Parent-Schema -J 
To-Child-Schema -K Parent_Child_Inner-Rel_Field_Id (i.e. -k "536870913")
Options (Append Optionally) For single Parent-Entry-Id:
-l -e "INC001" -E "INC001"
Output Resulted Example:
***
*** [ArliteArchive/Schema-To-Schema] wait archiving is in process .
***
** Wait ... Forward Exporting
entries: from [1] to [1] of Schema: [From_Parent_Schema]
**
*** Id:[INC01] is copied from:[From_ Parent_Schema] to :[To_Schema]
**
** [1] Entries Successfully being copied to Schema: [To_ Parent_Schema]
***
ArLiteArchive/ChildSchema: *** Parent-EID[INC01] .. Is in 
Processing ...

*** Building Child Schema Id[007] Selected From-Child-Schema: 
[Fom_Child_Schema]
*** Building Child Schema Id[015] Selected From-Child-Schema: 
[Fom_Child_Schema]
*** Building Child Schema Id[101] Selected From-Child-Schema: 
[Fom_Child_Schema]
===
** End of Build Child Schema Parent-EID[INC01]--> No-Child-Id[3] 
Entries updated the To-Child-Schema: [To_Child_Schema]
===
 [ArliteArchive/Schema-To-Schema] Successfully Completely .

[cid:image001.jpg@01D2E8F1.1C3121B0]



Thanks & Regards

Ali A. Musa

RTTS Operations Support



Tel: +966114525539

Mobile: +966550570742

Email: amus...@stc.com.sa<mailto:amus...@stc.com.sa>

er



[cid:image002.jpg@01D2E8F1.1C3121B0]


[cid:image003.jpg@01D2E8F1.1C3121B0]

[cid:image004.jpg@01D2E8F1.1C3121B0]

[cid:image005.jpg@01D2E8F1.1C3121B0]<http://www.facebook.com/STC>



[cid:image006.jpg@01D2E8F1.1C3121B0]<http://twitter.com/#!/STC_KSA>



[cid:image007.jpg@01D2E8F1.1C3121B0]<http://www.youtube.com/STCsaudiarabia>

stc.com.sa<http://www.stc.com.sa/>



[cid:image008.jpg@01D2E8F1.1C3121B0]








The information in this email may contain confidential material and it is 
intended solely for the addresses. Access to this  email by anyone else is 
unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
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Telecommunications Company (STC).

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Re: How to transfer an attachment via SFTP in remedy?

2017-06-19 Thread Ali A. Musa

Dear:
Just install Cygwin and you can start  the SSH Daemon that enable SFTP


 
Thanks & Regards

Ali A. Musa
RTTS Operations Support


Tel: +966114525539 
Mobile: +966550570742 
Email: amus...@stc.com.sa 
er
 





 

 

stc.com.sa





 



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Thursday, June 15, 2017 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to transfer an attachment via SFTP in remedy?

Thanks for the response.

Please could you guide me with the steps for how to transfer a 
file/report(excel/csv) via SFTP from one server to another & all on windows.
Please suggest the most feasible approach.

Early response will be highly appreciated.

Cheers,
Abhi.

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Are, and have been for 20 years"


The information in this email may contain confidential material and it is 
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unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
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those of the sender, and do not necessarily  reflect those of Saudi 
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Re: Remedy Admin/Developer Position

2016-07-08 Thread Ali A. Musa

Interested:

amus...@yahoo.com




From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Ganesh Raut [rautganes...@gmail.com]
Sent: Friday, July 08, 2016 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Admin/Developer Position

**

Interested..
rautganes...@gmail.com
+91 9921959349

On 8 Jul 2016 7:40 a.m., "Kim Gallagher" 
> 
wrote:
Hey everyone,

Sorry to bother you all, but I'm having some difficulty filling a Remedy
Admin position I have available in St. Louis, MO or Denver, CO and was
referred to this list as a resource.

If any of you are interested or know someone who would be, feel free to let
me know! I've attached the description below. Thanks!

Title: Remedy Admin
Location: St. Louis, MO or Denver, CO

Must Haves:
3-5 years of Technical Support to Remedy
·Development, configuration and Administration

·Screen Design/Configurations

·Form Design

·Web-service based development

·NOT simple Desktop/HelpDesk ticketing system support

ITSM Configuration: Incident Module, Change Management Module, AR System
·Should have used it for change requests of routers and switches

CMBD Version 8x
Oracle Database Environment
ITIL methodologies (Event, Request, change, Problem, Incident, SLM/Service
Management)

Plusses:
CMBD Version 9
AR System9.1
Experience configuring and defining Foundation Data


Day-to-Day:
Beacon Hill Technologies is looking for a Remedy Developer/Admin to join one
of our Telecom clients. This person will be working on the Remedy developing
and administration team. This individual will be brought on specifically for
day-to-day operational help as the team has too much work between them
currently. This client will be working across multiple projects
simultaneously to support an existing Remedy environment. Daily duties
include making changes to accounts, configuring forms, and translating
existing tickets from another Remedy system into their own environment.




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View this message in context: 
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Re: arslist Digest - 18 Feb 2016 to 19 Feb 2016 (#2016-43)

2016-02-22 Thread Ali A. Musa

Dear All:

This is for your information check BMC community link:

• Published already on BMC-REMEDY web-site the ArLiteUser utility that serve as 
workflow-debugging/Archiving tools that can be accessed using GUI/Command-line 
and can be executed over BMC-Remedy releases (AR 5-8). The web-link is: 
https://communities.bmc.com/docs/DOC-39098
  the utility developed to implement a GUI-client through C# .NET to access 
BMC-REMEDY C-API and DLLs (P-invoke/Marshall).

Note: ArArchive will to move data between Remedy Forms (same/different form 
names, same/different servers,

For any inquiry regarding this utility you can reach me through arslist or 
email: amus...@yahoo.com

Br

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Mark Herring [mherr...@itsmbridge.com]
Sent: Monday, February 22, 2016 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: arslist Digest - 18 Feb 2016 to 19 Feb 2016 (#2016-43)

** If you are attempting to move data between Remedy Forms (same/different form 
names, same/different servers, same/different versions), and need a reliable 
and repeatable solution, you might want to try ITSM Bridge at 
www.itsmbridge.com

On 20 Feb 2016, at 05:00, arslist automatic digest system 
> wrote:

There are 14 messages totaling 2876 lines in this issue.

Topics of the day:

 1. Data Wizard Tool / Sites (3)
 2. Smart Reporting Remedy 9 (2)
 3. AR Utilities Saga continues (2)
 4. RSA Archer (Risk & Compliance) integration with Remedy 7.6?
 5. Data Wizard Tool / Sites - AD (3)
 6. Why are so many on 7.6.4? (3)

The following is a DIGEST of postings to the ARSlist:

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Date:Fri, 19 Feb 2016 10:32:16 +
From:
lars.j.petters...@vattenfall.com
Subject: Data Wizard Tool / Sites

Hi, it seems that we need to rename some sites in our ITSM system, 7.6.

Have you used the Data Wizard Tool in this situation, if so, have you seen any 
issues, or are all forms handled correctly?

The alternative, to do it manually is a huge task.

Hope for some feedback :)

// Lars, Vattenfall, Sweden

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Date:Fri, 19 Feb 2016 08:32:13 -0500
From:"Warren R. Baltimore II" 
>
Subject: Re: Data Wizard Tool / Sites

Lars, I have found the tool to be quite effective, although I haven't used
it for that exact job.

On Fri, Feb 19, 2016 at 5:32 AM, 
> 
wrote:

**

Hi, it seems that we need to rename some * sites* in our ITSM system, 7.6.

Have you used the *Data Wizard Tool* in this situation, if so, have you
seen any issues, or are all forms handled correctly?

The alternative, to do it manually is a huge task.

Hope for some feedback J

// Lars, Vattenfall, Sweden

_ARSlist: "Where the Answers Are" and have been for 20 years_

--
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Date:Fri, 19 Feb 2016 14:02:04 +
From:"Hennigan, Sandra, CTR, DSS" 
>
Subject: Re: Data Wizard Tool / Sites

Lars,

The Data Wizard is a good tool most of the time. I have not had issues using
the Data Wizard to change Sites. It does miss changing data on some forms
i.e. the Group form Long name is not changed when changing the Support Group
name and it looks for "Requester Console" forms (which do not exist with SRM
installed) when changing a Login Name.

Thank you,

Sandra

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
lars.j.petters...@vattenfall.com
Sent: Friday, February 19, 2016 5:32 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Data Wizard Tool / Sites

**

Hi, it seems that we need to rename some sites in our ITSM system, 7.6.

Have you used the Data Wizard Tool in this situation, if so, have you seen
any issues, or are all forms handled correctly?

The alternative, to do it

Re: Need inputs about integration

2015-02-03 Thread Ali A. Musa

Dear  Amit:



Thank for chosen me in such consultancy and for the appreciation of my 
knowledge in this aspect, I believe you chosen a right person.

As you may aware the easiest  way for REMEDY-developer is through web-service.

But API give  much better result than web-service, controllable  and can be run 
online or in background as schedule  task, I developed a data migration utility 
https://communities.bmc.com/docs/DOC-32413  using .NET and Java as clients and 
C-API low layer.

The most important thing, that I have the ability and capable of performing 
your requirements that meet the expectations of  your client.

You can send your requirement and I can develop for you the appropriate 
solution remotely or if need my presence.

Its an owner working with you Feel free to contact me in either of the 
following.



Best regards.



Ali Musa

Email: amus...@yahoo.commailto:amus...@yahoo.com, amusa.c@

Cell: (+966) 5505-707-42



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant
Sent: Tuesday, February 03, 2015 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Need inputs about integration



Hello All,



I have to work on a client requirement in which i need to integrate external 
application (built in .NET) with Remedy.



Could you please suggest best possible way to integrate this application with 
remedy? This .NET application will create new tickets in remedy application.



I know web service is one of the way to integrate. But would like to know 
whether .NET API would be a good option to implement this.





Regards,



Amit



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Re: NonUnicode to Unicode testing

2014-09-17 Thread Ali A. Musa

For data migration try Fats-Export on the following  link, its tested and work 
from ar5-8

https://communities.bmc.com/docs/DOC-32413

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Support
Sent: Wednesday, September 17, 2014 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: NonUnicode to Unicode testing

**
Hello All,

Thanks a lot for the response.

The migration will be performed by some other team, we need to test whether 
migration is sucessfull or not.

For this I have created some test cases for testing using remedy client and web,

So I would request few of those scenarios (only test scenarios) so that I am 
confident that the unicode migration is sucessfull.

regards
Sahil

On Wed, Sep 17, 2014 at 11:56 AM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

1. Use the API to transfer both DATA and your Application (DEF-files).

2. When transering data through the API, it is good to make set Client Charset
to UTF-8, otherwise your data might get corrupted.

I have typically used RRR|Chive to do this. Just add a parameter in the
rrrchive config file saying clientcharset=UTF-8.

The problem you could encounter is that wide characters take up more space.
For example a Swedish character Å might take two bytes in the database. So
some strings might not fit in the Unicode system even thought it fit in the
old system. In this case you can increase the size of these fields, or
truncate your data.

If you use a good API-program for the transer, you will be notified on errors
where the data did not fit. Which record it is, and which field.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hello All,

 We have to test the nonunicode to uncode migration of Remedy ARS 7.6.

 Please sahre the possible scenarios that should be considered. or Some
 special cases that needs to be tested both from client and web.

 OS: windows
 Database:Oracle
 Remedy ARS 7.6

 regards
 Sahil

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unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
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Re: Caught Exception issue...

2014-02-05 Thread Ali A. Musa

Add viewer-role to your user

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, February 05, 2014 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue...

If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like 
BMC need to spend one year doing nothing but improving stability. Like fixing 
the dozens if Javascript errors that will never go away through flushing caches 
etc.

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intended solely for the addresses. Access to this  email by anyone else is 
unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
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Re: Need help about IVR integration

2013-12-03 Thread Ali A. Musa

The solution

1.   Create a web-service ate the AR-System

2.   Using Java you can update the AR-System and your IVR if there Java-API
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant
Sent: Tuesday, December 03, 2013 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help about IVR integration

**
Hello Ali,

We are using Remedy ARS server 7.5 patch 8 and ITSM 7.6 patch 001.

But i do not have answer for your rest of the questions.

With Regards,

Amit B.
On Mon, Dec 2, 2013 at 1:56 PM, Ali A. Musa 
amus...@stc.com.samailto:amus...@stc.com.sa wrote:
**

 I made intergation between RMEDY-6 and IVR using C-API then JAVA-API from IVR 
and interfacing with webservioce at REMEDY, hence there a list of questions

1- What REMEDY version you are workin with

2- Does AVYA allow API calls, ANSI-C or java to read he translation and make 
the necessary workflow

2- Does AVAY support web-service integration (i.e. web-based application, run 
under web-server, )

From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Remedy 
consultant [raccons...@gmail.commailto:raccons...@gmail.com]
Sent: Monday, December 02, 2013 4:42 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Need help about IVR integration
**
Hello ,

Thnak you for your reply.

Here my customer is looking for Integrating IM module with IVR using avaya. 
here is the thing we are looking for:

1) Customer calls help desk and he would hear the message like please enter 
your ID followed by # sign.

2) as soon as it is done ,system would show pop up window which will contain 
customer ID as well as other details like language and location related to 
customer.ideally system whould extract it based on ID.

3) then Agent would insert text related to an issue and he would press save 
button present on pop up window.

4) then Incident should get created.

As per my understanding in this case every agent should have Avaya agent 
installed on his/her machine. Please correct me if i am wrong.

I need help to understand what are the task which needs to be done from Remedy 
side and from avaya side.

Kindly waiting for your reply.

With Regards,

Amit B.

On Thu, Nov 21, 2013 at 9:44 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
What type of integration are you asking for?

Examples
  When a call comes in and is answered by a rep are you looking to pop the 
screen of the rep with the caller's information?
   After the call is complete do you wish to add data to the ticket about call 
timing?
   Do you want the ability for a user in ITSM to have the IVR system make the 
call for them (ARS triggering the user's phone to dial the number)?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Remedy 
consultant
Sent: Thursday, November 21, 2013 6:12 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Need help about IVR integration

**
Hello All,

We are working on requirement about integrating IVR with ITSM . Does anybody 
has any document which could be helpfull for us during the implementation ?

As per my understanding Avaya has it's own API which can push data into either 
staging form or Hpd:help Deks form ? Please correct me if i am wrong.

Regards,

Amit B.

_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

The information in this email may contain confidential material and it is 
intended solely for the addresses. Access to this email by anyone else is 
unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
prohibited and may be considered unlawful. Contents of this email and any 
attachments may be altered, Statement and opinions expressed in this email are 
those of the sender, and do not necessarily reflect those of Saudi 
Telecommunications Company (STC).
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

The information in this email may contain confidential material and it is 
intended solely for the addresses. Access to this  email by anyone else is 
unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
prohibited and may be considered unlawful. Contents of this email and any 
attachments may be altered, Statement and opinions expressed in this email are 
those of the sender, and do not necessarily  reflect those of Saudi 
Telecommunications Company (STC).

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Where the Answers

Re: Need help about IVR integration

2013-12-03 Thread Ali A. Musa

I am capable of doing so? I can do it remotely? If you are in Canada and USA I 
will be from Dec-21-to-Jan-5? I can perform this job?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant
Sent: Tuesday, December 03, 2013 7:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help about IVR integration

**
Hello Ali,

Sorry for asking too many questions.

2.   Using Java you can update the AR-System and your IVR if there Java-API
Comment: correct me if i am wrong , don't we need to have Avaya client 
installed on all Agents machine? Ideally Avaya API should get trigger when user 
calls User service desk.

Please correct me if i am wrong.

Regards,

Amit B.
On Tue, Dec 3, 2013 at 6:10 AM, Ali A. Musa 
amus...@stc.com.samailto:amus...@stc.com.sa wrote:
**

The solution

1.   Create a web-service ate the AR-System

2.   Using Java you can update the AR-System and your IVR if there Java-API
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Remedy 
consultant
Sent: Tuesday, December 03, 2013 12:53 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Need help about IVR integration

**
Hello Ali,

We are using Remedy ARS server 7.5 patch 8 and ITSM 7.6 patch 001.

But i do not have answer for your rest of the questions.

With Regards,

Amit B.
On Mon, Dec 2, 2013 at 1:56 PM, Ali A. Musa 
amus...@stc.com.samailto:amus...@stc.com.sa wrote:
**

 I made intergation between RMEDY-6 and IVR using C-API then JAVA-API from IVR 
and interfacing with webservioce at REMEDY, hence there a list of questions

1- What REMEDY version you are workin with

2- Does AVYA allow API calls, ANSI-C or java to read he translation and make 
the necessary workflow

2- Does AVAY support web-service integration (i.e. web-based application, run 
under web-server, )

From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Remedy 
consultant [raccons...@gmail.commailto:raccons...@gmail.com]
Sent: Monday, December 02, 2013 4:42 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Need help about IVR integration
**
Hello ,

Thnak you for your reply.

Here my customer is looking for Integrating IM module with IVR using avaya. 
here is the thing we are looking for:

1) Customer calls help desk and he would hear the message like please enter 
your ID followed by # sign.

2) as soon as it is done ,system would show pop up window which will contain 
customer ID as well as other details like language and location related to 
customer.ideally system whould extract it based on ID.

3) then Agent would insert text related to an issue and he would press save 
button present on pop up window.

4) then Incident should get created.

As per my understanding in this case every agent should have Avaya agent 
installed on his/her machine. Please correct me if i am wrong.

I need help to understand what are the task which needs to be done from Remedy 
side and from avaya side.

Kindly waiting for your reply.

With Regards,

Amit B.

On Thu, Nov 21, 2013 at 9:44 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
What type of integration are you asking for?

Examples
  When a call comes in and is answered by a rep are you looking to pop the 
screen of the rep with the caller's information?
   After the call is complete do you wish to add data to the ticket about call 
timing?
   Do you want the ability for a user in ITSM to have the IVR system make the 
call for them (ARS triggering the user's phone to dial the number)?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Remedy 
consultant
Sent: Thursday, November 21, 2013 6:12 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Need help about IVR integration

**
Hello All,

We are working on requirement about integrating IVR with ITSM . Does anybody 
has any document which could be helpfull for us during the implementation ?

As per my understanding Avaya has it's own API which can push data into either 
staging form or Hpd:help Deks form ? Please correct me if i am wrong.

Regards,

Amit B.

_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

The information in this email may contain confidential material and it is 
intended solely for the addresses. Access to this email by anyone else is 
unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
prohibited and may be considered unlawful. Contents of this email and any 
attachments may be altered, Statement and opinions expressed in this email are 
those of the sender, and do not necessarily reflect those of Saudi

Re: Need help about IVR integration

2013-12-02 Thread Ali A. Musa

 I made intergation between RMEDY-6 and IVR using C-API then JAVA-API from IVR 
and interfacing with webservioce at REMEDY, hence there a list of questions



1- What REMEDY version you are workin with

2- Does AVYA allow API calls, ANSI-C or java to read he translation and make 
the necessary workflow

2- Does AVAY support web-service integration (i.e. web-based application, run 
under web-server, )




From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Remedy consultant [raccons...@gmail.com]
Sent: Monday, December 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help about IVR integration

**
Hello ,

Thnak you for your reply.

Here my customer is looking for Integrating IM module with IVR using avaya. 
here is the thing we are looking for:

1) Customer calls help desk and he would hear the message like please enter 
your ID followed by # sign.

2) as soon as it is done ,system would show pop up window which will contain 
customer ID as well as other details like language and location related to 
customer.ideally system whould extract it based on ID.

3) then Agent would insert text related to an issue and he would press save 
button present on pop up window.

4) then Incident should get created.


As per my understanding in this case every agent should have Avaya agent 
installed on his/her machine. Please correct me if i am wrong.

I need help to understand what are the task which needs to be done from Remedy 
side and from avaya side.

Kindly waiting for your reply.

With Regards,

Amit B.

On Thu, Nov 21, 2013 at 9:44 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
What type of integration are you asking for?

Examples
  When a call comes in and is answered by a rep are you looking to “pop” the 
screen of the rep with the caller’s information?
   After the call is complete do you wish to add data to the ticket about call 
timing?
   Do you want the ability for a user in ITSM to have the IVR system make the 
call for them (ARS triggering the user’s phone to dial the number)?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Remedy 
consultant
Sent: Thursday, November 21, 2013 6:12 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Need help about IVR integration

**
Hello All,

We are working on requirement about integrating IVR with ITSM . Does anybody 
has any document which could be helpfull for us during the implementation ?

As per my understanding Avaya has it's own API which can push data into either 
staging form or Hpd:help Deks form ? Please correct me if i am wrong.

Regards,

Amit B.


_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

The information in this email may contain confidential material and it is 
intended solely for the addresses. Access to this  email by anyone else is 
unauthorized. If you are not the intended recipient, please delete the email 
and destroy any copies of it, any disclosure, copying, distribution is 
prohibited and may be considered unlawful. Contents of this email and any 
attachments may be altered, Statement and opinions expressed in this email are 
those of the sender, and do not necessarily  reflect those of Saudi 
Telecommunications Company (STC).

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Re: DataWizard update hangs while changing a Support Group name

2013-05-22 Thread Ali A. Musa

For group/LoginName may be still in the cache you need to re-load.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas
Sent: Wednesday, May 22, 2013 1:58 PM
To: arslist@ARSLIST.ORG
Subject: DataWizard update hangs while changing a Support Group name

Hi List,

I am currently having trouble updating a Support Group in ITSM 7.6.03 to a new 
name using the Data Wizard.

All steps for the update remain in status pending. When I check HPD:Helpdesk or 
Support Group Forms, the new group name is already displayed and the old one is 
missing.
Is there a way to find out where it is hanging?

Thanks!

Best Regards,
Thomas

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Re: CMDB 8.1 Index on Name Field

2013-04-20 Thread Ali A. Musa

Better treat everything from low level, start by one Class, ensure the legacy 
index in regular form, then upgrade to 8.1 and check the class-index in the new 
regular form or join.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, April 18, 2013 4:33 AM
To: arslist@ARSLIST.ORG
Subject: CMDB 8.1 Index on Name Field

**
Hello,

Does anyone have a loaded 8.1 CMDB that can advise me on an indexing question?  
Our current production CMDB is 2.1 and we are moving to 8.1.  In 2.1, I had to 
add an index on the Name field on base element to make searches tolerable for 
users.  I see that 8.1 does not have an index on the name field either, and 
figure I'm going to have to add it.  We haven't loaded all of our CIs yet, so I 
can't test that aspect myself.

Before I add the index, I wanted to make sure I'm not missing some new feature 
or something else that BMC might have done to improve performance when 
searching by CI name.  Have you indexed the Name field, and if not, how's 
performance when searching by name (and how many rows/CIs do you have)?

We have about 750,000 CIs.  The database is SQL Server and the AR Servers are 
Windows.  The full ITSM suite is installed.

Thanks,
Thad

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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

2013-04-10 Thread Ali A. Musa

Check the CLASSPATH

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Wednesday, April 10, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf.

But can't able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind

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Re: Atrium CMDB: Attribute Security per Group/Role

2013-04-09 Thread Ali A. Musa

If you are using CMDB 8 then you need to define a rule to do global update to 
Row-Level permission using

· Explorer -- Query -- Identify the list of CI you need to update

· Normalization -- Rules -- Define your changes -- Job -- Execute a 
job

· *** Then View the changes in CI

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Monday, April 08, 2013 9:34 PM
To: arslist@ARSLIST.ORG
Subject: Atrium CMDB: Attribute Security per Group/Role

**
Hi All,

Is there a way to only allow certain roles/groups to update certain attributes 
in the CMDB and AST:Attributes table?  I understand there are the following 
class and attributes to define row level security (read  write) but how can 
one accomplish this per attribute?

character

CMDBRowLevelSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_ConfigBaseElement.html#CMDBRowLevelSecurity
Attribute that specifies a list of permission groups that have read-only access 
to the instance data.

character

CMDBWriteSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_ConfigBaseElement.html#CMDBWriteSecurity
Attribute that specifies a list of permission groups that have read/write 
access to the instance data.


BMC.CORE.CONFIG:BMC_DefaultAccountPermissions

Data type

Name and description

character

AccountNamefile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#AccountName
Attribute that specifies the name of the account to which the instance belongs. 
his attribute has no effect on default permissions.

character

ASSIGNRowLevelSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#ASSIGNRowLevelSecurity
Attribute that specifies the list of permission groups and roles that have 
read-only access to the instances specified by the MATCH attributes.

character

ASSIGNWriteSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#ASSIGNWriteSecurity
Attribute that specifies the list of permission groups and roles that have 
read/write access to the instances specified by the MATCH attributes.

character

MATCHAccountIDfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#MATCHAccountID
Attribute that specifies an account ID. When this account ID is matched in a CI 
instance or a relationship instance and when the class IDs also match, then 
groups in the ASSIGN attributes receive permission to the instance. To match 
all account IDs, specify the value default.

character

MATCHAppliedToClassIdfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#MATCHAppliedToClassId
Attribute that specifies a Class ID that, when matched in a configuration item 
(CI) or relationship instance and when account ID is also matched, causes the 
groups in the ASSIGN attributes to receive permissions on the CI. To match all 
class IDs, enter default.


Hope my question make sense...

Thanks
Francois Seegers
Email: franco...@blueturtle.co.zamailto:franco...@blueturtle.co.za | Mobile: 
+27 (0)82 729 5273
Blue Turtle Technologies

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Re: Pushing data from character field to date field

2013-03-26 Thread Ali A. Musa

You need to write a filter and update through DIRECT SQL, I have this 
experience with one of my API.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick
Sent: Tuesday, March 26, 2013 3:00 AM
To: arslist@ARSLIST.ORG
Subject: Pushing data from character field to date field

Hi all,

We have third party application were the data comes to remedy stating form and 
the date/time will be captured in character field. When the datas are moved to 
main form the date are showing different.

Ex.
Staging form

 Character field .
Date/Time field - mm/dd/

When the data is moved to main form it take dd as mm and mm as dd.

Help me on this

Our server timing is in Australia time zone

Sent from my iPhone
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Re: Error while uploading Foundation Data (ver8.1.00)

2013-03-26 Thread Ali A. Musa

Check the CLASSPATH of java
#echo $CLASSPAT$
C:\echo %CLASSPATH%
And see if apache or com.bmc (i.e. *.jar).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Gupta
Sent: Tuesday, March 26, 2013 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while uploading Foundation Data (ver8.1.00)

**
Hi Carl,

I used all short names for Pentaho Plugin (in ar.cfg, pluginsvr_config.xml, 
armonitor.cfg) and still getting the same error.

Please mention if I missed something.

Also, I noticed following error in javaplugin.log:

2013-03-26 03:06:27,641 ERROR [pool-4-thread-3] 
com.bmc.arsys.pdi.ardbc.ARPentahoPlugin (?:?) - Error while creating an entry 
on form UDM:Execution
org.apache.commons.httpclient.NoHttpResponseException: The server server-name 
with FQDN failed to respond
 at 
org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1835)
 at 
org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1590)
 at 
org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:995)
 at 
org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:397)
 at 
org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)
 at org.pentaho.di.cluster.SlaveServer.sendXML(Unknown Source)
 at 
com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.createExecutionInstanceForJob(Unknown 
Source)
 at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.sendObjectToCarteServer(Unknown 
Source)
 at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.createExecutionInstance(Unknown 
Source)
 at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.execute(Unknown Source)
 at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.execute(Unknown Source)
 at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.createEntry(Unknown Source)
 at com.bmc.arsys.pluginsvr.plugins.a.ArdbcCreate(Unknown Source)
 at com.bmc.arsys.pluginsvr.a.ArEsArdbcCreate_5(Unknown Source)
 at com.bmc.arsys.pluginsvr.a.ArEsArdbcCreate_4(Unknown Source)
 at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown 
Source)
 at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
 at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
 at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
 at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Thanks and Regards,
Abhishek Gupta

On Mon, Mar 25, 2013 at 9:33 PM, Carl Wilson 
carlbwil...@gmail.commailto:carlbwil...@gmail.com wrote:
**
Hi,
Looks like you have a mixture of short name and FQDN in the configuration.  
This generally confuses the plugin server.
Check the configuration in the AR config file and in the plugin server 
configuration and ensure that all references to the server for the Pentaho 
Plugin are the same (generally short name with no domain information) e.g. 
CIDCSWDREMAPP3.

Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek 
Gupta
Sent: 25 March 2013 15:05
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Error while uploading Foundation Data (ver8.1.00)

**
arcarte.log entries:

INFO  25-03 03:27:24,718 - Carte - Created listener for webserver @ address : 
CIDCSWDREMAPP3:2

arjavaplugin.log entries:

2013-03-25 03:27:39,912 WARN  [pool-4-thread-5] com.bmc.arsys.pluginsvr.d.b 
(?:?) - INFO: Java plug-in server has initialized plug-ins for all 5 core 
threads. The server is ready to receive RPC calls.
2013-03-25 03:50:06,116 ERROR [pool-4-thread-4] 
com.bmc.arsys.pdi.ardbc.ARPentahoPlugin (?:?) - Error while creating an entry 
on form UDM:Execution
org.apache.commons.httpclient.NoHttpResponseException: The server 
CIDCSWDREMAPP3.ced.corp.cummins.comhttp://cidcswdremapp3.ced.corp.cummins.com/
 failed to respond
 at 
org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1835)
 at 
org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1590)
 at 
org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:995)
 at 
org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:397)
 at 
org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)
 at org.pentaho.di.cluster.SlaveServer.sendXML(Unknown Source)
 at

Re: Long running query

2013-03-26 Thread Ali A. Musa

Check the column included in where and ensured they are indexed

WHERE ((T1411.C300411500 LIKE :SYS_B_00) AND ((T1411.C112 LIKE :SYS_B_01) 
OR (T1411.C112 LIKE :SYS_B_02) OR (T1411.C112 LIKE :SYS_B_03) OR 
(T1411.C112 LIKE :SYS_B_04) 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh
Sent: Wednesday, March 27, 2013 1:09 AM
To: arslist@ARSLIST.ORG
Subject: Long running query

Have seen a post similar this, but since i could not find this out i am posting 
this again.

We are facing performance issue and while going throught the DB log we can see 
following query run and it is taking log time to execute

Allow unqualified search is checked

T1141 :- SLM measurement and the Field C300411500 is an indexed field.

SELECT * FROM ( SELECT T1411.C1, C300314700, C300411500, C300426800, 
C300365100, C300411700, C490008000, C301721300, C490009000, C300905300 FROM 
T1411 WHERE ((T1411.C300411500 LIKE :SYS_B_00) AND ((T1411.C112 LIKE 
:SYS_B_01) OR (T1411.C112 LIKE :SYS_B_02) OR (T1411.C112 LIKE :SYS_B_03) 
OR (T1411.C112 LIKE :SYS_B_04) OR (T1411.C112 LIKE :SYS_B_05) OR 
(T1411.C112 LIKE :SYS_B_06) OR (T1411.C112 LIKE :SYS_B_07) OR (T1411.C112 
LIKE :SYS_B_08) OR (T1411.C112 LIKE :SYS_B_09) OR (T1411.C112 LIKE 
:SYS_B_10) OR (T1411.C112 LIKE :SYS_B_11) OR (T1411.C112 LIKE :SYS_B_12) 
OR (T1411.C112 LIKE :SYS_B_13) OR (T1411.C112 LIKE :SYS_B_14) OR 
(T1411.C112 LIKE :SYS_B_15) OR (T1411.C112 LIKE :SYS_B_16) OR (T1411.C112 
LIKE :SYS_B_17) OR (T1411.C112 LIKE :SYS_B_18) OR (T1411.C112 LIKE 
:SYS_B_19) OR (T1411.C112 LIKE :SYS_B_20) OR (T1411.C112 LIKE :SYS_B_21) 
OR (T1411.C112 LIKE :SYS_B_22) OR (T1411.C112 LIKE :SYS_B_23) OR 
(T1411.C112 LIKE :SYS_B_24) OR (T1411.C112 LIKE :SYS_B_25) OR (T1411.C112 
LIKE :SYS_B_26) OR (T1411.C112 LIKE :SYS_B_27) OR (T1411.C112 LIKE 
:SYS_B_28) OR (T1411.C112 LIKE :SYS_B_29) OR (T1411.C112 LIKE :SYS_B_30) 
OR (T1411.C112 LIKE :SYS_B_31) OR (T1411.C112 LIKE :SYS_B_32) OR 
(T1411.C112 LIKE :SYS_B_33) OR (T1411.C112 LIKE :SYS_B_34) OR (T1411.C112 
LIKE :SYS_B_35) OR (T1411.C112 LIKE :SYS_B_36) OR (T1411.C112 LIKE 
:SYS_B_37) OR (T1411.C112 LIKE :SYS_B_38) OR (T1411.C112 LIKE :SYS_B_39) 
OR (T1411.C112 L IKE :SYS_B_40) OR (T1411.C112 LIKE :SYS_B_41) OR 
(T1411.C112 LIKE :SYS_B_42) OR (T1411.C112 LIKE :SYS_B_43) OR (T1411.C112 
LIKE :SYS_B_44) OR (T1411.C112 LIKE :SYS_B_45) OR (T1411.C112 LIKE 
:SYS_B_46) OR (T1411.C112 LIKE :SYS_B_47))) ORDER BY :SYS_B_48 DESC ) 
WHERE ROWNUM = :SYS_B_49

Query going for FTS on ARADMIN.T1161 (Helpdesk Form)
--
SELECT COUNT (*)   FROM T1161
WHERE ( ( ( (   (T1161.C100079 = :SYS_B_00)   OR 
(T1161.C100079 = :SYS_B_01)
  OR (T1161.C100079 = :SYS_B_02)  OR 
(T1161.C100079 = :SYS_B_03)
  OR (T1161.C100079 = :SYS_B_04))AND (:SYS_B_05 
!= :SYS_B_06))
  OR ( (:SYS_B_07 = :SYS_B_08) AND (:SYS_B_09 = :SYS_B_10)))
AND (T1161.C7 = :SYS_B_11)AND (T1161.C7 = :SYS_B_12)
AND ( (T1161.C100560 = :SYS_B_13)  OR (:SYS_B_14 = 
:SYS_B_15))
AND ( (T1161.C100560 = :SYS_B_16) OR (:SYS_B_17 = 
:SYS_B_18))
AND ( (T1161.C11 = :SYS_B_19) OR (:SYS_B_20 = 
:SYS_B_21))
AND ( (T1161.C103009 IS NULL) OR (:SYS_B_22 = :SYS_B_23))
AND (:SYS_B_24 = :SYS_B_25)AND (   (T1161.C112 LIKE 
:SYS_B_26)  OR (T1161.C112 LIKE :SYS_B_27)
 OR (T1161.C112 LIKE :SYS_B_28)  OR (T1161.C112 LIKE 
:SYS_B_29)
 OR (T1161.C112 LIKE :SYS_B_30) OR (T1161.C112 LIKE 
:SYS_B_31)
 OR (T1161.C112 LIKE :SYS_B_32) OR (T1161.C112 LIKE 
:SYS_B_33)
 OR (T1161.C112 LIKE :SYS_B_34) OR (T1161.C112 LIKE 
:SYS_B_35)
 OR (T1161.C112 LIKE :SYS_B_36) OR (T1161.C112 LIKE 
:SYS_B_37)
 OR (T1161.C112 LIKE :SYS_B_38)  OR (T1161.C112 LIKE 
:SYS_B_39)
 OR (T1161.C112 LIKE :SYS_B_40) OR (T1161.C112 LIKE 
:SYS_B_41)
 OR (T1161.C112 LIKE :SYS_B_42) OR (T1161.C112 LIKE 
:SYS_B_43)
 OR (T1161.C112 LIKE :SYS_B_44) OR (T1161.C112 LIKE 
:SYS_B_45)
 OR (T1161.C112 LIKE :SYS_B_46) OR (T1161.C112 LIKE 
:SYS_B_47)
 OR (T1161.C112 LIKE :SYS_B_48) OR (T1161.C112 LIKE 
:SYS_B_49)
 OR (T1161.C112 LIKE :SYS_B_50) OR (T1161.C112 LIKE 
:SYS_B_51)
 OR (T1161.C112 LIKE :SYS_B_52) OR (T1161.C112 LIKE 
:SYS_B_53)
 OR (T1161.C112 LIKE :SYS_B_54) OR (T1161.C112 LIKE 
:SYS_B_55)
 OR (T1161.C112 LIKE :SYS_B_56) OR (T1161.C112 LIKE 
:SYS_B_57)))

ARYSTEM 7.1 patch 11
OS Sun 5.10  Oracle 10.2.0.3.0 - 64bi

Can anyone let me know what exactly this query is about?

Regards

Re: WebServices - Access-Control-Allow-Origin.

2013-03-26 Thread Ali A. Musa

Check the internet connection setup on your IE:
Tools -- Internet options -- Connection

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael
Sent: Wednesday, March 27, 2013 3:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: WebServices - Access-Control-Allow-Origin.

**
Hello,

Does anyone know anything about this?

Regards,

Michael Benz
Holcim Australia Shared Services
www.holcim.com.auhttp://www.holcim.com.au/

From: Benz, Michael
Sent: Tuesday, 26 March 2013 8:27 AM
To: 'arslist@ARSLIST.ORG'
Subject: WebServices - Access-Control-Allow-Origin.

Hello World

Recently, I've been trying to use web services to display information from 
change requests, and I get the following error from Chrome Debug console..

XMLHttpRequest cannot load http://Midtier/arsys/WSDL/public/AR 
Server/CHG_ChangeInterface_WShttp://%3cMidtier%3e/arsys/WSDL/public/%3cAR%20Server%3e/CHG_ChangeInterface_WS.
 Origin Webhttp://ossc-dev-swb01.devoc.local/ Server is not allowed by 
Access-Control-Allow-Origin.

Now when I run chrome with disabled security, it works. But obviously that's 
not best practise.

From what I read, this means I have to put the following somewhere in the 
midtier application.

Response.setHeader(Access-Control-Allow-Origin,*);

But I can't find it anywhere.
Has anyone else had this problem, can someone shed some light on it for me?
I'm not very good at tomcat configuration so any help would be great

Regards,

Michael Benz
Holcim Australia Shared Services
Holcim (Australia) Pty Ltd
Suite 201, Level 2, 7-9 Irvine Place
Norwest Business Park,
Baulkham Hills, NSW 2153
Phone: +61 2 8867 2326
Mobile: +61 429 790 513

www.holcim.com.auhttp://www.holcim.com.au/

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Re: Monitor license usage - for individual user

2013-03-18 Thread Ali A. Musa

There is a for AR System manage user license

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick
Sent: Monday, March 18, 2013 6:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Monitor license usage - for individual user

 Hi All,

 Can any one help me in monitoring the license usage for individual user jn 
 remedy.

 Really I don't want to try the free utility to monitor the license
 usage, is there any other way to check the license usage

 Remedy Environment:

 Remedy ARS : 7.1
 DB : SQL 2005
 Platform : Windows 2003

 Sent from my iPhone

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Re: Email Eng Issue

2013-03-05 Thread Ali A. Musa

You have to set a proper class-path
$TOMCAT_HOME/webapps/ctts/WEB-INF/lib/...jar; ...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Tuesday, March 05, 2013 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Email Eng Issue

**
Dears,

we have problem with Email eng with below code in error form

100

java.lang.ArrayIndexOutOfBoundsException: 100

at java.util.Arrays$ArrayList.get(Unknown Source)

at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source)

at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source)

at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758)

at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435)

at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425)

at 
com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211)

at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

at java.lang.Thread.run(Unknown Source)

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Re: pluginsvr_config.xml caching issue?

2013-02-24 Thread Ali A. Musa

You may need to execute a function replace ',' to space and then extract.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of nathan brandt
Sent: Sunday, February 24, 2013 5:59 AM
To: arslist@ARSLIST.ORG
Subject: pluginsvr_config.xml caching issue?

**
I have written an AREA plugin in Java which reads some name/value pairs from  
pluginsvr_config.xml. This is how it looks

userDefined
var1xyz/var1
/userDefined

I am able to read it like
String var1 = pc.getConfigItem(var1)

But now even if I change the section to

userDefined
var1xyz,abc/var1
/userDefined

Instead of getting xyz,abc as the value of val1, I am still getting it as 
xyz

Any idea what might be going wrong?

~ Nathan

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Re: pluginsvr_config.xml caching issue?

2013-02-24 Thread Ali A. Musa

Yes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of nathan brandt
Sent: Sunday, February 24, 2013 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: pluginsvr_config.xml caching issue?

**
Tauf, I even restarted the machine running AR Server. But still no luck.

Ali, Do you mean , is causing the issue?

~ Nathan

On Sun, Feb 24, 2013 at 8:50 PM, Ali A. Musa 
amus...@stc.com.samailto:amus...@stc.com.sa wrote:
**
You may need to execute a function replace ',' to space and then extract.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of nathan 
brandt
Sent: Sunday, February 24, 2013 5:59 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: pluginsvr_config.xml caching issue?

**
I have written an AREA plugin in Java which reads some name/value pairs from  
pluginsvr_config.xml. This is how it looks

userDefined
var1xyz/var1
/userDefined

I am able to read it like
String var1 = pc.getConfigItem(var1)

But now even if I change the section to

userDefined
var1xyz,abc/var1
/userDefined

Instead of getting xyz,abc as the value of val1, I am still getting it as 
xyz

Any idea what might be going wrong?

~ Nathan

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Re: Filter names question - `!

2012-04-10 Thread Ali A. Musa

You can use ESCLATION to enable this filter

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse
Sent: Tuesday, April 10, 2012 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

**
John,

I agree!
Hopefully BMC will do something about this?
Using an object name to control how the system operates is hardly best 
practice.  Adding a couple of flag fields on filters  active links to achieve 
this is certainly not going to be difficult for BMC.
I have had to defend Remedy's honour in the past from developers, dba's and 
sysadmins outside of the Remedy world for various things, but this ''worst 
practice is one thing that is simply not defendable

Best Regards,
Theo

Sent from my Black/Silver Personal Computer 

Try not to become a person of success, but a person of value. - Albert 
Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
John Sundberg
Sent: 06 April 2012 19:53
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

** I think the convention should be REMOVED...

Add a flag on Filter -- Run Immediately...

Approx 10 years ago -- I was brought into a big telco project to fix it

After a new developer went through and renamed filters/actlinks to meet a nicer 
naming convention... (to work with BMCs new filtering based on COLON)

Try -- troubleshooting that

Old name:

mtc_FindIPAddress`!

New name:

MTC:IP:Find_Address

(in a haystack of 2000 filters -- that all got renamed)

(OK - I am exaggerating the situation a bit -- but -- either way -- my opinion 
it is TOO WEIRD to add something to a name - and now it works different)

-John

On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
We are allowed that on Friday :-)

This is an interesting thread though.. It would be nice to have a full list of 
all these small conventions that could affect functionality..

Imagine fat fingering the keyboard (although that's as likely to happen anytime 
too soon as as having a snow storm in the middle east) and naming a piece of 
workflow with these characters and have functionality affected, and not have a 
clue why..

Joe

-Original Message- From: LJ LongWing
Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

Ah...yes, I'll agree that * in a workflow doesn't indicate anything then 
:)mis-read the darn post :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Martin D'Souza
Sent: Friday, April 06, 2012 10:13 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

Dee was asking about the * in the beginning of workflow names.. That in
front of workflow is more the work of a developer customizing an OTB app..

While I was aware that the * at the end of field names was just a visual
thing for bold fields, I wasn't aware it was because of the section 508
compliance standards.. That's a good to know and thanks for that info.

-Original Message- From: LJ LongWing
Sent: Friday, April 06, 2012 12:06 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

The * at the beginning of the field name is a Section 508 compliance
thing...it designates to visually impaired people that the field is required

http://www.uspto.gov/web/offices/cio/s508/03web.htm

search for the word 'asterisk'

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dee
Sent: Friday, April 06, 2012 9:27 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

Thanks Joe,

Like John in this post and Sam in Suggestions post last week,  are these
commands/tricks written any where and are there more?

Looking at System Forms/Workflow, do these mean anything or just name
conventions?

1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server)
2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!)
3. (`1)At the end of name of workflow, ex.  (XR:GetSchemaWorkflow1`1)

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Kinetic Data, Inc.
Your Business. Your Process.
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

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john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com

Re: Extremely strange bug related to table field refresh..

2012-03-21 Thread Ali A. Musa

Do the following and put some of un-needed sites in exceptions:
Internet -- tools -- connection -- Lan Setting -- On proxy --- Advance -- 
Exceptions

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil
Sent: Wednesday, March 21, 2012 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extremely strange bug related to table field refresh..

**
Joe,

I have seen the same issue in our 7.6.03 environment, but until now have not 
been able to reproduce it at will. It just seems to happen every now and then.
I have logged a call with BMC for it a while back and they are still 
investigating.
In our case, the records that were not displaying correctly were change 
requests, but I expect this to be the same issue.
I have just tested your steps to reproduce the issue, but all worked fine (I am 
on IE 7).

Would definitely be interesting to hear if you managed to get to the bottom of 
this issue.

Regards
Jiri Pospisil

LCH Clearnet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 19 March 2012 18:35
To: arslist@ARSLIST.ORG
Subject: Re: Extremely strange bug related to table field refresh..

**

Phil, thanks for your response.. Thanks Misi  Pat for your responses so far 
too..

@ Phil: Interesting.. I’ll look through.. Is it a bug that needs to be 
addressed by MS on IE or is it a ‘feature’ on IE that needs to be addressed 
from the MT application side?

@ Pat: I haven’t had the time enough to test it on other browsers, but I do 
intend to when I have a little more time. The null pointer happens on the last 
row only which actually should not have been there if the refresh happened 
correctly. On rows below the modified record, the pointer moved one row down 
meaning if record n was clicked, record n+1 would actually open. Like in the 
example below, if record 3 was clicked after the modification of record 3, 4 
would open instead of 3. It works normally only when the fields are not 
resized..

Joe

From: Murnane, Philmailto:pmurn...@windwardits.com
Sent: Monday, March 19, 2012 2:24 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Extremely strange bug related to table field refresh..

**
Joe:

IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help 
could be had by editing a .properties(?) or a .css(?) file.  Maybe search a bit 
through the archives?

--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Monday, March 19, 2012 14:10
To: arslist@ARSLIST.ORG
Subject: Re: Extremely strange bug related to table field refresh..

** I  just tested on firefox 11 and IE 8, could not reproduce the defect even 
after resizing the columns. It just worked as supposed to. Upon refresh it just 
cleared that row. Without refresh if I double click on the ticket once resolved 
 it just opened incident screen without null pointer.

On Monday, March 19, 2012 11:37:09 AM UTC-5, Joe Martin D'Souza wrote:
**

I am on ARS 7.6.03. And I just found what got to be one of the most bizarre 
bugs I have uncovered in the past few days.. There may not be a short way to 
describe this problem so here goes..

I have tested this bug on the Overview Console, of the ITSM applications 
(7.6.03 again), so that table field would be the ideal candidate if you want to 
reproduce it. I have only tested this on the Mid-Tier client.

Lets say for example sake, there are 4 entries displayed on the table field on 
the Overview Console..

INC0001
INC0002
INC0003
INC0004

Lets say I double click on INC0003 to open it and mark that incident as 
Resolved.

And when I get back to that overview console, I either right click on that 
table field and select Refresh OR I press the Refresh button on top of the 
overview console table to refresh the table field..

Expected Results:
The table field refreshes and now you are left with
INC0001
INC0002
INC0004

Great.. works as expected.

The Bug:
UNLESS, prior to double clicking on INC0003, the columns on the table 
field are resized.. I had resized almost all the columns from the mid-tier 
client, and then double clicked on INC0003 to open it. I then marked 
that incident as Resolved and closed that window after saving it. And then 
refreshed the table field on the Overview Console. All the previous 4 entries 
are still displayed as below..

INC0001
INC0002
INC0003
INC0004

HOWEVER, now when I double click on INC0003, the details of 
INC0004 is displayed on the new opened window..

AND if I click on INC0004, I get a null pointer exception...

This happens when I resize the table fields widths on the mid-tier client..

I haven’t tested this on the native User client but I think from past 
experience, it has no problems.. I’m

Re: Error Message No item matches filter conditions --

2012-03-21 Thread Ali A. Musa

You workflow seem is reading another schema that does not match the entry from 
primary.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, March 21, 2012 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Error Message No item matches filter conditions --

**
Hi All,

We are receiving this below error message while checking the arerror log.

Error Message No item matches filter conditions --

We have tried enabling logs and there was no result. Please find the attachment 
for the Ref.
Can anyone help us in fixing this issue?

Details:
ARS 6.3
UNIX Box

Thanks and Regards,
Karthick S

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Re: Disaster Recovery

2012-01-13 Thread Ali A. Musa

What database you are using, and what release of db, for each database there is 
specific tools?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar
Sent: Wednesday, January 11, 2012 6:41 PM
To: arslist@ARSLIST.ORG
Subject: Disaster Recovery

**
Hello all,

We are currently looking into implementing a disaster recovery process for 
Remedy. We are considering all options and suggestions.

Some background info:

2 environments, dev  prod
All servers are VM’s
AR 7.6.04

If you have any questions or require any more info, do ask!

Ibrar Bajwa

Remedy Analyst

Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com

[cid:image001.gif@01CCD296.1E18A240]

View Important disclosures and information about our e-mail policies 
herehttp://www.brookfield.com/emaildisclaimer.

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inline: image001.gif

Re: How do I force a filter to only happen after save? i.e. phase 3 ....

2011-12-17 Thread Ali A. Musa

Use “PUSh Fields”, “Direct SQL” to ignite filter.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Saturday, December 17, 2011 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I force a filter to only happen after save? i.e. phase 3 

** I faced with a similar issue couple of years ago when I need to work on a 
child parent updating each other.
I ended up using a perl script.
The perl script just sends a flag to the form B(Client in you scenario) from 
form A (People) using the the arsperl api call.
I invoked this perl script with a runprocess on a filter on form A.
RunProcess is phase 3.
The perl script was not  very complicated, it was just a few lines and just 
pushes only one value to form B using an arsperl api call.
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Re: Remedy User Client time issu

2011-10-11 Thread Ali A. Musa

Check regional-setting at your PC or Locale in REMEDY-Client

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan
Sent: Tuesday, October 11, 2011 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy User Client time issu

Group,

I am looking for help with a time issue we are facing.  We have the
using 24 hour clock on our server and the issue we are having is that
the 1200 to 1300 hour is being saved as  - 0100.  Meaning that if
I enter 1230 as the time it will show as 1230 until I save it but when
I go back into the ticket it shows as 0030.  I have a work around
where the local system time is settings can be modified to where the
AM and PM are different and the client tool will recognize it.  we
have ours set as Z for AM and Z. for PM.

Is there something within Remedy settings that will alleviate this?

Any help or suggestions would be appreciated.

Dan

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Re: Creating Trouble tickets automatically

2011-05-11 Thread Ali A. Musa

Yes, you can automatically generate ticket form Alarms or events systems such 
as TIVOLI, NETCOOL, CIC  in these tools there a task execution module  that can 
execute command such as API (Java, C) , web-service or mail-SMTP when the probe 
discover a problem using SNMP or TIVOLI event. Such kind of API I developed 
them myself.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L
Sent: Wednesday, May 11, 2011 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Creating Trouble tickets automatically

**
Hey, Listers

Maybe this has been discussed previously, and I have been searching 
to find some answers.  But  I wanted to ask, has anyone designed something to 
generate a trouble tickets in Remedy from alerts from a network monitoring tool?

I am tasked to find a away to integrate Solarwinds/Orion to 
generate tickets on event alerts coming from this NMS.  They do not like using 
Remedies e-mail engine for this purpose.  SNMP traps, APIs, etc

Any advice or clue would be greatly appreciated.

Thanks,

Saji
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Re: Managing arsystem via cellphones

2011-03-22 Thread Ali A. Musa

I have develop tools to capture the SMS and updated my ticketing system fro 
different status start from acknowledge, ASSIGNED, WIP and CLEARED.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
Sent: Monday, March 21, 2011 11:36 PM
To: arslist@ARSLIST.ORG
Subject: Managing arsystem via cellphones

Does anyone manage arsystem incident via mobile/cellphones on a basic? Or what 
would you recommend a solution to accomplish this is?

Basic,
1. As in put a request in progress
2. Reading description/scope of work, if need reassign to appropriate group
3. Future - closure of incident.

Sincerely,
D.Dussie

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Re: Weekly report using Runmacro

2011-03-08 Thread Ali A. Musa

1. May be you forget -a protNo, or you need to set environment variables such 
as 
ARHOME=?
REMEDY_DIR=?   
AR_CONF=?
AR_SERVER_ID=?
ARMON_DIR=?
ARTCPPORT=?
PATH=?

2. For .arr once define in the macro  then the file should be in the same 
directory, 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Tuesday, March 08, 2011 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Weekly report using Runmacro

Hi Howard,

The -o option for runmacro is a special mode of operation that is used
to dump the data from one or more forms quickly. It ignores the query
in the macro in favour of one passed via the -q or -Q options,
depending on the format of the query. There is another paramtere for
passing the formname also so the macro is completely redundent with
-o.

I guess this has probably arrived a little too late for you.

Rod

On 24 September 2010 08:57, Howard how...@homesteadbound.com wrote:
 I am trying to generate a weekly report in a CSV format and want to use
 the server runmacro utility to accomplish this.  When I try to run the
 following in the command line:


 /u01/app/bmc/v55/bin/runmacro -d /u01/app/bmc/ -o /u01/app/bmc/macro -x
 testserver -e testmacro  -U user -P password -f formName -t csv


 I do get a CSV file as the output, however, the file contains all the
 records from the formName and it doesn't take the qualification in
 my testmacro into consideration.  Does anybody know why?


 Also, how would I apply the .arr style to the command or does it just
 know because the file is located in the same directory as the macro?

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Re: Runmacro issue

2011-02-11 Thread Ali A. Musa

I used another utility RunWithoutMacro Utility; that has in addition to 
RUNMACRO a GUI functionality (.NET) that provide you with precise means of 
investigating and debugging the problem. The utility posted at:
http://communities.bmc.com/communities/docs/DOC-12218
Please be aware that I am not competing BMC-REMEDY Utility they are the ones 
from whom we learned.

Overview:
Run-Without-Macro is .NET Window-Utility that allows you to submit modifies, 
delete or get BMC-REMEDY data without the need to use MACRO. .NET 
Run-without-Macro (runwomacro) is similar in functionality to the BMC-REMEDY 
runmacro utility. Run-Without-Macro can be executed for BMC-REMEDY AR3-7.xx 
using GUI or Batch process.  The utility is developed using C# window-tools 
[rwomacDotNet.exe].  New features have been added to enable a selection of 
fields and entering their values using a combo box dialogue. In addition to 
that the utility has been facilitated with drop-down list to select the schema 
after being extracted from AR-Server using GetList button.

You can try it.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Thursday, February 10, 2011 4:41 AM
To: arslist@ARSLIST.ORG
Subject: Runmacro issue

**
Listers -

I'm using runmacro utility (on a windows machine) to create an ARX file, but 
I'm facing an issue:

The command I'm using is:

C:\Program Files\AR System\Adminrunmacro.exe -o C:\test.arx -x myserver -U 
My User -P mypassword -f Incident Management -t arx -q 'Incident 
Id'=R2:70032012 -a 22000

But recurring i've been facing errors on the qualification I've already tried 
multiple alternatives but I'm stuck rigth now, any help will be highly 
appreciated

Other qualifications i've used:

'Incident Id'=R2:70032012
'Incident Id'=R2:70032012
'Incident Id' = R2:70032012
'Incident Id' = R2:70032012
Incident Id=R2:70032012
''Incident Id''=R2:70032012
'Incident Id'=R2:70032012

Thanks

Hugo Ruesga
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Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

2011-02-07 Thread Ali A. Musa

I have developed a utility posted at: 
http://communities.bmc.com/communities/docs/DOC-11866
The Fast-Export utility deal carefully with Diary fields and has backward and 
upward computability, the aim of the utility when developed is to avoid using 
ARGETLISTEntry and deployed a process based on the concept to repeatedly read 
the schema rows in a sequential order. The logic initiated to read the schema 
in forward or backward sequence of order. Users for backward or forward 
sequence can initiate the START-Read, to identify the starting point of the 
browse, and terminated with the END-Read. Try this utility and see if it will 
achieve your objectives.

Overview:  Fast-Export  is a migration utility that copy a data of a schema or 
a list of schemas from server to server for an identical schemas 
(schema-to-schema) or as a normal export utility (schema-to-file) send output 
to  (.arx/.csv) file that can be imported by Remedy Import. Fast-Export 
designed based on the concept to repeatedly read the schema rows in a 
sequential order. The logic initiated to read the schema in forward or backward 
sequence of order. Users for backward or forward sequence can initiate the 
START-Read, to identify the starting point of the browse, and terminated with 
the END-Read. Ease-of-use facilitated with .NET window client which was 
developed to help users to access through a GUI, it was developed using the 
feature of .NET/C# so that to be executed as Windows (future Web-Based) and 
valid to access BMC-Remedy releases AR3-7.:
To use it: 1) Unzip the zipped file, 2) It generate a folder call FastExport 3) 
Run:  FastDotNet.exe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Monday, February 07, 2011 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) 
field restriction removal; comment on ARSetGetEntry()

Hi Misi,

Thanks for your comments.  

What I really want is an answer to the backward compatibility processing of the 
ARGetListEntryWithFields() call - which is missing from the documentation.  
This will enable me to decide to use it or not with this release 7.6.3.  So, if 
someone connected with that API knows the answer, please post it.  If someone 
has used this API, attempted to retrieve char 0 fields on an older server and 
either succeeded or failed and if succeeded, knows - through API and SQL 
logging - how the API implemented the getting of the char 0 values, I would 
appreciate hearing from them.

I expect that in all probability the API will not return char 0 fields.  This 
is compatible I expect.  But would like to know none-the-less because the 
documentation is missing this backward compatibility explanation which it has 
for other f() changes.

Why not turn on API logging?  I always run my servers with full logging.  I ask 
the question because I don't want to waste time with code changes and building 
test forms and data etc until I know what the scoop is.

I regularly retrieve way more than 1000 records.  When dealing with millions or 
hundreds of millions 100 doesn't seem like much does it?   And on old servers 
to boot.  Char 0 fields rarely contain anything over a few k or at most a 
single Mb.  They are generally quite small.

You didn't understand my Administrator comment.  One cannot call ARGetListSQL() 
without being an Administrator.  The API f() is restricted to Administrator 
users.

The problem with performance is (almost) never what happens on the server but 
how many IP requests you need to make on that server.  Hence the evolution of 
the API to reduce that packet turnaround.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: February-07-11 14:57
To: arslist@ARSLIST.ORG
Subject: Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) 
field restriction removal; comment on ARSetGetEntry()

Hi,

Why not turn on API-logging on the server to see what happens?

I don't want to argue, but retrieving 100 record a time as compared to
1000 would make no significant difference in time. The difference is that a 
ARGetList* instead of an ARGetMultipleEntries, performs a single 
SELECT-statement for everything, instead of one SELECT-statement per record 
(albeit fast ones).

As for permissions, I guess that ARGetListSQL is fine if your program is used 
by Administrators only. You will also have to convert the data into appropriate 
data types. And as you stated may miss something Get-Entry-Filters is supposed 
to supply.

As for the last caveat, it may actually be desirable, if you want to extract 
data as represented in the database, as opposed to have it changed by a 
Get-Entry-Filter.

From a data synchronisation perspective, it would actually be very nice 
to
be able to suppress Delete-Filters, Get-Entry-Filters as well as

Re: Delta Data Migration tool (was Long running ITSM 7.6 upgrade)

2011-01-31 Thread Ali A. Musa

Create-date can be index since its static value that initiated the first time.



But, modified-date is a dynamic filed that changes any time there is update on 
the record which need huge storage to keep the index and sometimes you will end 
with indexed for un-identified row and/or huge process of delete and insert of 
index which affect the performance.





You may try the Fast-Export utility (i.e. 1000-row per minute that is 6 per 
hour) the utility is published at:



http://communities.bmc.com/communities/docs/DOC-11866



Fast-Export  is a migration utility that copy a data of a schema or a list of 
schemas from server to server for an identical schemas (schema-to-schema) or as 
a normal export utility (schema-to-file) send output to  (.arx/.csv) file that 
can be imported by Remedy Import. Fast-Export designed based on the concept to 
repeatedly read the schema rows in a sequential order. The logic initiated to 
read the schema in forward or backward sequence of order. Users for backward or 
forward sequence can initiate the START-Read, to identify the starting point of 
the browse, and terminated with the END-Read. Ease-of-use facilitated with .NET 
window client which was developed to help users to access through a GUI, it was 
developed using the feature of .NET/C# so that to be executed as Windows 
(future Web-Based) and valid to access BMC-Remedy releases AR3-7.



To use it: 1) Unzip the zipped file, 2) It generate a folder call FastExport 3) 
Run:  FastDotNet.exe




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Tuesday, February 01, 2011 12:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration tool (was Long running ITSM 7.6 upgrade)

**
100K records per hour is not a lot, it's actually pretty low
With database links, I can do 2 million records per hour, and this is by 
dumping all the records from one table to the other which involves a full table 
scan (so not dealing with deltas here)

I would hope that in ITSM 7.6.4, the Create date and Modified Date were indexes 
out of the box.
I am sure that indexing these fields would improve performance dramatically by 
avoiding all the full table scans.

Guillaume

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Roger Justice [rjust2...@aol.com]
Sent: Monday, January 31, 2011 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration tool (was Long running ITSM 7.6 upgrade)
** When I used it I did not make any new indexes and I was able to move, on a 
good network, over 100K records per hour.

-Original Message-
From: Guillaume Rheault guilla...@dcshq.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jan 31, 2011 3:57 pm
Subject: Delta Data Migration tool (was Long running ITSM 7.6 upgrade)
**
Hi David,

Will the Create Date and Modified Date(field IDs 3 and 6) need to be indexed in 
all the forms in the source system, so the delta data migration tool can 
quickly fetch the entries created or updated from a specific timestamp, to 
migatre the delta data into the new production system?

Guillaume

From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Easter, David 
[david_eas...@bmc.commailto:david_eas...@bmc.com]
Sent: Sunday, January 30, 2011 11:50 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Long running ITSM 7.6 upgrade
Two recent capabilities are intended to assist with these kind of situations.

1.   The ITSM Preconfigured Suite Stack Installer.  The Suite Stack 
Installer (SSI) enables a fresh install of the entire ITSM Suite to be 
installed in an hour or two.  All of the applications and configurations are 
pre-loaded in a DB image provided by BMC - so the installer need only lay down 
the binaries and copy the DB image into an empty DB instance provided by you.  
Time has been reduced from up to 60 hours down to 1-2 hours for a fresh 
install.  While the SSI cannot be used for upgrades, it is good for creating a 
staging, development or POC system.
2.   Delta Data Migration.  The ITSM Suite 7.6.04 includes utilities that 
enable you to migrate data from your production environment to a 
staging/development server until you are ready to switch over from development 
to production.  Basically, you'll create a parallel system in 
staging/development that will eventually become your production server.  When 
your maintenance window arrives, you can bring down both systems, transfer the 
last bit of user data (which should be only a couple of hours or, at most days) 
and then bring up the staging server as your new production server.  Downtime 
has been reduced to 4 hours or less using this methodology.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action

Re: Data Archiving to Vendor form!! will it work?

2011-01-30 Thread Ali A. Musa

Then develop API, you may try the Fast-Export utility that I published at:
http://communities.bmc.com/communities/docs/DOC-11866

Fast-Export  is a migration utility that copy a data of a schema or a list of 
schemas from server to server for an identical schemas (schema-to-schema) or as 
a normal export utility (schema-to-file) send output to  (.arx/.csv) file that 
can be imported by Remedy Import. Fast-Export designed based on the concept to 
repeatedly read the schema rows in a sequential order. The logic initiated to 
read the schema in forward or backward sequence of order. Users for backward or 
forward sequence can initiate the START-Read, to identify the starting point of 
the browse, and terminated with the END-Read. Ease-of-use facilitated with .NET 
window client which was developed to help users to access through a GUI, it was 
developed using the feature of .NET/C# so that to be executed as Windows 
(future Web-Based) and valid to access BMC-Remedy releases AR3-7.

To use it: 1) Unzip the zipped file, 2) It generate a folder call FastExport 3) 
Run:  FastDotNet.exe


I will try to add this option next weeks.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Viki_kulkarni
Sent: Monday, January 31, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data Archiving to Vendor form!! will it work?

yeah Ali, your are right but the DBA is not agreeing to it. It needs to be
done via remedy so here we are.. I am almost done will update the solution
soon.

Thanks,
Viki

Ali Musa wrote:
 
 From the application level required a lot of activities (Filter,
 Escalation, Form archive). However, this can be done from the database
 level using the replication tools (i.e. Oracle Streams processes) or copy,
 export and import (i.e. tables such as Txx ,Hxx and Bxx). 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Viki_kulkarni
 Sent: Monday, January 31, 2011 7:02 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Data Archiving to Vendor form!! will it work?
 
 Yes I have been thinking in the same way but the DBA team is stressing to
 put
 it on a different database due to space issues at least thats what they
 reason. 
 
 I was trying to do the same task using a view form but facing issues in
 push
 fields well lets see how things work out.
 
 
 patchsk wrote:
 
 why do you want to create vendor forms.
 You can just save as original form with a different name and use that
 as archive data holder.
 You can write the escalation to do a push field create entry to the
 new form and a delete entry on the old form.
 
 On Jan 28, 6:54 am, Viki_kulkarni vk0073...@techmahindra.com wrote:
 hi Listers,

 We are trying to enable archiving on ARS 5.01. Yes we are aware that we
 dont
 have archiving functionality on ARS 5.0.1 (correct me if wrong). So here
 is
 how I am planning to do it and would like you guys to have a look at and
 with all the experience you have it will be great review.

 The purpose of archiving is to increase performance while searching and
 to
 reduce database size.

 Hence what I am suggesting is to create a new database with tables same
 as
 in AR database. (the T Tables). Then I will create vendor forms for all
 the
 forms that I need to archive and map them to the new database tables
 that
 I
 have created similar to the AR T tables using ARDBC plugin. Now I will
 run
 an esclation that will move the records from AR server forms to the new
 vendor forms by a special user AR_ARCHIVER just as it does with the
 inbuilt
 archiving.All other users will have only read only access to the archive
 form as per the inbuilt functionality.

 Now this will reduce the number of records on the AR Server forms and
 move
 it to the archive vendor form. (At least that is the idea)

 Now I am aware that I will need to keep an eye on all the changes that
 happens to the base form in terms of field addition and need to
 replicate
 on
 the vendor archive form. But thats ok with us as there wont be any
 change
 we
 guess.

 So let me know if you guys think this will work? I am currently trying
 for a
 small POC for the same will update for the same once I pass/fail and
 what
 would be the pros and cons for the same.

 Just trying to think OOTB :)

 Thanks,
 Viki
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Re: Strange ARS Timeout Problem

2011-01-24 Thread Ali A. Musa

You can use RunMacro with (-d) debugging for all case submit, update and delete 
and see the result of the debugging, general speaking the setup in the 
application is not completed represented in the database you can try admin-tool 
and see wht is not in the form and not in the database such as indexes, ... etc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, January 25, 2011 2:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange ARS Timeout Problem

** Try to get the api, filter, and sql logs leading up to the point where it 
started hanging.  Those are your best indicator.  Also check the arerror.log 
for crashes.

There are things that can cause behavior like this that the logs will indicate. 
 For example, try creating a computed group during production operations, or 
importing a deployable application.
On Thu, Jan 20, 2011 at 3:10 PM, ZHANG, ERIC L 
ezh...@entergy.commailto:ezh...@entergy.com wrote:
**
Hi Listers.

We are experiencing intermittent timeouts with the ARS. Without me doing 
anything, the AR system becomes normal again after about 5 minutes. All users 
are getting timeout (or hourglass) but no process is being restarted in 
armonitor.log.

This is the message showing in arerror.log:

Tue Jan 18 12:09:24 2011  Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (server_name)  ARERR - 93
Tue Jan 18 12:10:04 2011  Approve : Timeout during database query -- consider 
using more specific search criteria to narrow the results, and retry the 
operation (ARERR 94)

In the API log, it shows a 5-minute gap:

API  TID: 04 RPC ID: 00 Queue: Admin  Client-RPC: 
99USER: Remedy Application Service/* Tue Jan 18 
2011 12:06:16.2224 */-GLEWFOK
API  TID: 04 RPC ID: 00 Queue: Admin  Client-RPC: 
99USER: Remedy Application Service/* Tue Jan 18 
2011 12:11:16.0001 */+GLEWF  ARGetListEntryWithFields -- schema OBJSTR:Class 
from Unidentified Client (protocol 12) at IP address

Our DBA was monitoring the database during the time and found few activities in 
the database. The activities shown in SQL log during the timeout were all for 
user AR_ESCALATOR, which means the escalation was still running during the 
time. This can also be verified from the escalation log.

When this occurs, the CPU and RAM utilizations are dramatically dropping to the 
lowest levels on both the ARS server and the database server. There was no 
application change in the last couple of months. The problem started about two 
weeks ago. It could occur 3 times a day and sometimes it works fine for days 
without it occurring.

Our configuration/environment:

ARS: 7.1 patch 7
ITSM: 7.0.03 patch 9
SLM: 7.1 patch 2
SRM: 2.2 patch 4
Midtier: 7.6.03

ARS Server: Solaris 10 (16 GB of Physical Memory, 18 GB of SWAP, 8 CPUs) - 
Dedicated to ARServer, ITSM, SLM, and SRM.
Midtier Server: Windows Server 2003 SP2 (2 CPUs, 2 GB of RAM) - Used only by 
customers to submit service request.
Database: Oracle: 10gR2 (remote)

The following are threads settings in ar.conf:

Private-RPC-Socket:  390601   2   6
Private-RPC-Socket:  390603   2   2
Private-RPC-Socket:  390620  16  24  (FAST)
Private-RPC-Socket:  390626   8  16
Private-RPC-Socket:  390627   2  12
Private-RPC-Socket:  390635  24  30  (LIST)
Private-RPC-Socket:  390680  24  24
Private-RPC-Socket:  390693   2   4
Private-RPC-Socket:  390698   2   4

We have about 300 concurrent Remedy users during the peak hours. ARServer is 
running as non-root process. The number of open file descriptors for arserverd 
(~700) was well below the ulimit 3072.  The FAST and LIST threads never reached 
the maximums.

I have an open ticket with BMC Support but thought I might get a solution 
quicker from the Arslist here.

Thanks,
Eric

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Re: Obtaining HOST ID within Remedy

2011-01-10 Thread Ali A. Musa

Make filtrering to extract the Physical address value and then use set-field 
with $process$, run-process
[cid:image001.png@01CBB0D4.9F4A19A0]

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gareth Oliver
Sent: Monday, January 10, 2011 1:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

**
On Windows servers, the HOSTID is defined by the MAC address of the Primary 
NIC, so on a Windows server you could get to it by creating workflow to do a 
Run-process with 'ipconfig /all'. That will provide you with the full output 
then you'll have to perform some string manipulation to get the  value from the 
MAC attribute.

If you want portability to other platforms (*nix), you'll need to make sure 
your workflow only if the Server OS is Windows, and develop a similar process 
to get at that OSes' Host ID.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Sunday, 9 January 2011 7:45 AM
To: ARSList
Subject: Re: Obtaining HOST ID within Remedy

**
I'm working on a Windows/SQL 2003/2008 and 7.5 /or 7.6.03.   However, the code 
could easily need to be ported, so I would either need a way to do it 
transparent or understand how to do it on different environments.  I'll be 
grateful if someone could help me in windows/sql environment to get me started.

Thanks,
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Saturday, January 08, 2011 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

** What version of Remedy, and OS.
On Sat, Jan 8, 2011 at 3:54 PM, Mark Lev 
mark@rightstar.commailto:mark@rightstar.com wrote:
**
Can anyone assist me in how I can get the HOSTID from within Remedy?

I need to be able to populate it into a field on a form.  Reason is customer 
specific.

Thanks,
Mark

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inline: image001.png

Re: Fun: Fill in the blanks

2011-01-10 Thread Ali A. Musa

Try the following utility will allow you to do the interface test you intended.

.NET Run without Macro - BMC-Remedy  Utility
http://communities.bmc.com/communities/docs/DOC-12218


Run-Without-Macro is .NET Window-Utility that allows you to submit modifies, 
delete or get BMC-REMEDY data without the need to use MACRO. .NET 
Run-without-Macro (runwomacro) is similar in functionality to the BMC-REMEDY 
runmacro utility. Run-Without-Macro can be executed for BMC-REMEDY AR3-7.xx 
using GUI or Batch process.  The utility is developed using C# window-tools 
[rwomacDotNet.exe].  New features have been added to enable a selection of 
fields and entering their values using a combo box dialogue. In addition to 
that the utility has been facilitated with drop-down list to select the schema 
after being extracted from AR-Server using GetList button.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Monday, January 10, 2011 10:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun: Fill in the blanks

**

(Along Axton's track)

I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with a testing system (of any automated sort.)

Because -- in reality -- the only testing that happens is after you go 
production. (AKA - the most expensive place to find problems)








On Jan 10, 2011, at 1:11 PM, John Sundberg wrote:




I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with ..

Because ..




-John




--
John Sundberg

Kinetic Data, Inc.
Building a Better Service Experience
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.comhttp://www.kineticdata.com/










--
John Sundberg

Kinetic Data, Inc.
Building a Better Service Experience
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.comhttp://www.kineticdata.com/









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السعودية

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.NET Run without Macro and Fast-Export (now at BMC Communities)

2011-01-08 Thread Ali A. Musa

I would like to inform viewers that the following utilities are available at 
BMC Communitieshttp://communities.bmc.com/communities/index.jspa

.NET Run without Macro - BMC-Remedy  Utility
http://communities.bmc.com/communities/docs/DOC-12218

Fast-Export:
http://communities.bmc.com/communities/docs/DOC-11866

Run-Without-Macro is .NET Window-Utility that allows you to submit modifies, 
delete or get BMC-REMEDY data without the need to use MACRO. .NET 
Run-without-Macro (runwomacro) is similar in functionality to the BMC-REMEDY 
runmacro utility. Run-Without-Macro can be executed for BMC-REMEDY AR3-7.xx 
using GUI or Batch process.  The utility is developed using C# window-tools 
[rwomacDotNet.exe].  New features have been added to enable a selection of 
fields and entering their values using a combo box dialogue. In addition to 
that the utility has been facilitated with drop-down list to select the schema 
after being extracted from AR-Server using GetList button.

Fast-Export  is a migration utility that copy a data of a schema or a list of 
schemas from server to server for an identical schemas (schema-to-schema) or as 
a normal export utility (schema-to-file) send output to  (.arx/.csv) file that 
can be imported by Remedy Import. Fast-Export designed based on the concept to 
repeatedly read the schema rows in a sequential order. The logic initiated to 
read the schema in forward or backward sequence of order. Users for backward or 
forward sequence can initiate the START-Read, to identify the starting point of 
the browse, and terminated with the END-Read. Ease-of-use facilitated with .NET 
window client which was developed to help users to access through a GUI, it was 
developed using the feature of .NET/C# so that to be executed as Windows 
(future Web-Based) and valid to access BMC-Remedy releases AR3-7. To use it: 1) 
Unzip the zipped file, 2) It generate a folder call FastExport 3) Run:  
FastDotNet.exe

-
Ali Abdelaziz Ali Musa, RTTS-CTTS-TIVOLI Supp  Sys Admin,  
  Network Operations - Professional Services
Tel.   :  +9661 4525539, Mob. :   +96655 0570742,   
 E-Mail1 : 
aam...@stc.com.samailto:aam...@stc.com.sa
 [cid:image001.jpg@01CBAF46.B2D36100]


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Re: Obtaining HOST ID within Remedy

2011-01-08 Thread Ali A. Musa

Use shell-script (Batch file)  and run-process

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Saturday, January 08, 2011 11:55 PM
To: arslist@ARSLIST.ORG
Subject: Obtaining HOST ID within Remedy

**
Can anyone assist me in how I can get the HOSTID from within Remedy?

I need to be able to populate it into a field on a form.  Reason is customer 
specific.

Thanks,
Mark

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Re: IS I.E 8.0 Compatible ?

2011-01-03 Thread Ali A. Musa

Its working fine with me our environment, client IE8 and Mid-tier 6.3 with 
jsp-engine  using IIS.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL
Sent: Monday, January 03, 2011 3:25 PM
To: arslist@ARSLIST.ORG
Subject: IS I.E 8.0 Compatible ?

**
Dear List,
need to know whether IE is compatible to run with ARSYTEM 6.3 with Midtier 6.3

Our Organization is made a mandate of using IE 8 on every system and while 
testing I found out that I am getting an error every time I open the link.

There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different 
website's address.

Security certificate problems may indicate an attempt to fool you or intercept 
any data you send to the server.

We recommend that you close this webpage and do not continue to this website.

We are on ARSYTEM 6.3 patch 23 ITSM 5.5 and Midtier server V 6.3 patch 24
Note:  Site work with Server Certificate https:

Any way out of this.

With Best Regards
Rajesh

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Re: IS I.E 8.0 Compatible ?

2011-01-03 Thread Ali A. Musa

This implementation has been working for 7-years and I have upgrade to many IE 
6,7,8 and none ha scaused a problem, unless you mean https:// the secure which 
I did not deploy.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL
Sent: Monday, January 03, 2011 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: IS I.E 8.0 Compatible ?

**
Is their any setting you have done on IE Side..

With Best Regards

Rajesh

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ali A. Musa
Sent: Monday, January 03, 2011 6:10 PM
To: arslist@arslist.org
Subject: Re: IS I.E 8.0 Compatible ?

Its working fine with me our environment, client IE8 and Mid-tier 6.3 with 
jsp-engine  using IIS.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL
Sent: Monday, January 03, 2011 3:25 PM
To: arslist@ARSLIST.ORG
Subject: IS I.E 8.0 Compatible ?

**
Dear List,
need to know whether IE is compatible to run with ARSYTEM 6.3 with Midtier 6.3

Our Organization is made a mandate of using IE 8 on every system and while 
testing I found out that I am getting an error every time I open the link.

There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different 
website's address.

Security certificate problems may indicate an attempt to fool you or intercept 
any data you send to the server.

We recommend that you close this webpage and do not continue to this website.

We are on ARSYTEM 6.3 patch 23 ITSM 5.5 and Midtier server V 6.3 patch 24
Note:  Site work with Server Certificate https:

Any way out of this.

With Best Regards
Rajesh

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Re: Massive upgrade challenge!!

2010-12-28 Thread Ali A. Musa

There is no major change in 7.5, 7.6.03 API static/dynamic library calls and 
change in length or type.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Viki_kulkarni
Sent: Wednesday, December 29, 2010 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Massive upgrade challenge!!

We have a complex application in place and yes its home grown system. I
think we can go with straight upgrade if needed after we try the migration
idea given by Misi on development server. 

I am worried about is the interfaces that are present most of them are shell
scripts and C programs to push and pull data out of the system.

If I am not wrong I don't have to worry about the interfaces as it is
completely customized application and AR upgrade will treat it as some
workflow which does not involve any system form(except user form) and wont
change it except field length and type. Correct me if I am wrong.

- Viki

patrick zandi wrote:

 Why not just stand up a 7.5 / 7.6.03 server and migrate your users and
 groups.
 Leave both systems up for 30 days, and then archive the old one, and do
 away
 with it?

 5.01 used older varchar for oracle, and clobs, and the migration seems
 excessive for such an old system.
 if they need the old one, just let it sit there for 6 months.. is it
 hurting
 anything? make it read only, and no creates.

 just a thought.  This has to be a home grown system, Remedy Applications
 were not out yet.

 On Tue, Dec 28, 2010 at 10:53 AM, Axton axton.gr...@gmail.com wrote:

 ** I was able to upgrade successfully from 6.3 to 7.5 without too many
 issues.  The documentation for 7.5 states that the upgrade installer for
 7.5
 is compatible to run against 6.3 and higher servers.

 On Tue, Dec 28, 2010 at 9:08 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 If you are not able to do the new server method as Misi suggests then I
 would do the following

 Upgrade to ARS 6.3 (this will involve upgrading your license file, but
 that is a simple process using the support web)
 Upgrade to ARS 7.1
 Upgrade to ARS 7.5 (or 7.6)

 Each version has performance improvements over the previous version. 
 The
 6.3 upgrade increases the Login info from 30 characters to 254
 characters
 and the 7.1 changes the licensing to not require actual keys for
 anything
 but the server license (the upgrade installer handles this change
 itself).
  With a large number of concurrent users you need to make sure you are
 taking advantage of the RPC-Non-Blocking-IO parameter (which I believe
 was
 added with v5.1.2 and does require HP patches be installed if they are
 not
 there already).

 One other item to make sure of is to check the required versions of your
 database and OS for each ARS version (the Compatibility Matrix).

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, December 28, 2010 1:48 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Massive upgrade challenge!!

 Hi,

 1. Install a new server on a new database
 2. Compare and apply manual changes to the system forms manually as
 desired
 3. Export/import def-file of your custom forms/applications/objects
 4. Use RRR|Chive to SYNC all your data to the new machine:
 https://www.rrr.se/cgi/rrrchive/main
 5. Use RRR|DefHideExpandBox to fix your layout:
 https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox
 6. Test your system and fix any problems
 7. Do a final data SYNC using RRR|Chive and switch over your users

Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Viki_kulkarni
 Sent: Tuesday, December 28, 2010 1:27 AM
 To: arslist@ARSLIST.ORG
 Subject: Massive upgrade challenge!!

 Hi all,

 Greetings to all,

 I have recently joined ARS list and have been working on AR server since
 about 2 and a half years as a developer in BMC software.
 Now I have an interesting challenge in front of me I need to upgrade an
 ARS
 5.0.1 to ARS 7.5 P003.
 The reason being performance hit on HP UX machine due to high number of
 concurrent users.

 So here is my problem I am not sure that if we upgrade to ARS 7.5 P008
 there
 will be an performance improvement, but as far as I know I am betting on
 64-bit support of ARS 7.5 as compared to ARS 5.0.1 which is 32-bit. Also
 number of memory leaks that have been fixed along the version.

 So if anyone thinks that this is a good idea to go ahead with let me
 know.
 Also I am currently investigating on the correct and accurate steps to
 perform the

Re: Overview Console high CPU usage

2010-12-21 Thread Ali A. Musa

I feel that if you rebuild the indexes the performance will improve.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of remedy lee
Sent: Tuesday, December 21, 2010 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Overview Console high CPU usage

I've noticed that lately our SQL server is hitting 100% cpu usage
frequently.

I pinned it down to a query that is causing it.

It seems to stem from users viewing the Overview Console.

We have SRM 2.1, ITSM 7.0.3, SLM 7.1 and ARS 7.1 installed.
SQL 2005 with 2 CPU and 4GB ram running in VMware.
I can see in SQL Profiler that
CPU usage hits 100% when these 2 SELECT statements run

SELECT
T1479.C1,C10,C7,C100164,C301572100,C179,C23009,C301626500,C100182,C103230,C3,C103297,C103298
FROM T1479 WHERE (((T1479.C112 LIKE N'%;''nfu'';%') OR (T1479.C112
LIKE N'%;0;%') OR (T1479.C112 LIKE N'%;-1098;%') OR (T1479.C112 LIKE
N'%;-2;%') OR (T1479.C112 LIKE N'%;803;%') OR (T1479.C112 LIKE N'%;
804;%') OR (T1479.C112 LIKE N'%;20061;%') OR (T1479.C112 LIKE N'%;
20313;%') OR (T1479.C112 LIKE N'%;20316;%') OR (T1479.C112 LIKE N'%;
13006;%') OR (T1479.C112 LIKE N'%;20055;%') OR (T1479.C112 LIKE N'%;
20211;%') OR (T1479.C112 LIKE N'%;20221;%') OR (T1479.C112 LIKE N'%;
20315;%') OR (T1479.C112 LIKE N'%;2;%') OR (T1479.C112 LIKE N'%;
11;%') OR (T1479.C112 LIKE N'%;100044;%') OR (T1479.C112
LIKE N'%;20003;%') OR (T1479.C112 LIKE N'%;20012;%') OR (T1479.C112
LIKE N'%;20007;%') OR (T1479.C112 LIKE N'%;20214;%') OR (T1479.C112
LIKE N'%;20213;%') OR (T1479.C112 LIKE N'%;20302;%') OR (T1479.C112
LIKE N'%;20218;%')) AND (((T1479.C23009 = N'ASTCIUNAVAILABILITY')
AND (T1479.C103234 = N'SGP0064')) OR ((T1479.C23009 =
N'MAINCHANGE') AND (T1479.C100337 = N'SGP0064') AND
((T1479.C7 = 1) OR (T1479.C7 = 2) OR (T1479.C7 = 3) OR (T1479.C7 = 4)
OR (T1479.C7 = 5) OR (T1479.C7 = 6) OR (T1479.C7 = 7) OR (T1479.C7 =
8) OR (T1479.C7 = 9))) OR ((T1479.C23009 = N'MAINHELPDESK') AND
(T1479.C103234 = N'SGP0064') AND ((T1479.C7 = 0) OR
(T1479.C7 = 1) OR (T1479.C7 = 2) OR (T1479.C7 = 3))) OR
((T1479.C23009 = N'ASTPUREQUISITION') AND (T1479.C103234 =
N'SGP0064')) OR ((T1479.C23009 = N'TMSTASK') AND
(T1479.C103234 = N'SGP0064') AND ((T1479.C7 = 1000) OR
(T1479.C7 = 2000) OR (T1479.C7 = 3000) OR (T1479.C7 = 4000) OR
(T1479.C7 = 5000))) OR ((T1479.C23009 = N'MAINWORKORDER') AND
((T1479.C100079 = N'SGP0064') OR (T1479.C103234 =
N'SGP0064')) AND ((T1479.C100079 = N'SGP0064') OR
(T1479.C103234 = N'SGP0064')) AND ((T1479.C7 = 0) OR
(T1479.C7 = 1) OR (T1479.C7 = 2) OR (T1479.C7 = 3) OR (T1479.C7 = 4)))
OR ((T1479.C23009 = N'MAINKNOWLEDGEDATABASE') AND
(T1479.C103234 = N'SGP0064') AND (T1479.C7 = 4)) OR
((T1479.C23009 = N'MAINKNOWNERROR') AND (T1479.C103234 =
N'SGP0064') AND ((T1479.C7 = 0) OR (T1479.C7 = 1) OR (T1479.C7
= 2))) OR ((T1479.C23009 = N'MAINPROBLEM') AND (T1479.C103234
= N'SGP0064') AND ((T1479.C7 = 0) OR (T1479.C7 = 1) OR
(T1479.C7 = 2) OR (T1479.C7 = 3) OR (T1479.C7 = 4) OR (T1479.C7 =
5) ORDER BY 9 ASC, 1 ASC

AND

SELECT
T943.C1,C10,C7,C100164,C179,C23009,C301626500,C100161,C100218,C3,C100019,C100018
FROM T943 WHERE (((T943.C112 LIKE N'%;''nfu'';%') OR (T943.C112 LIKE
N'%;0;%') OR (T943.C112 LIKE N'%;-1098;%') OR (T943.C112 LIKE
N'%;-2;%') OR (T943.C112 LIKE N'%;803;%') OR (T943.C112 LIKE N'%;
804;%') OR (T943.C112 LIKE N'%;20061;%') OR (T943.C112 LIKE N'%;
20313;%') OR (T943.C112 LIKE N'%;20316;%') OR (T943.C112 LIKE N'%;
13006;%') OR (T943.C112 LIKE N'%;20055;%') OR (T943.C112 LIKE N'%;
20211;%') OR (T943.C112 LIKE N'%;20315;%') OR (T943.C112 LIKE N'%;
11;%') OR (T943.C112 LIKE N'%;100044;%') OR (T943.C112
LIKE N'%;20012;%') OR (T943.C112 LIKE N'%;20032;%') OR (T943.C112 LIKE
N'%;2;%') OR (T943.C112 LIKE N'%;20218;%') OR (T943.C112 LIKE N'%;
20213;%') OR (T943.C112 LIKE N'%;20003;%') OR (T943.C112 LIKE N'%;
20302;%') OR (T943.C112 LIKE N'%;20007;%')) AND (((T943.C23009 =
N'ASTCIUNAVAILABILITY') AND (T943.C100079 = N'SGP0064'))
OR ((T943.C23009 = N'MAINCHANGE') AND (T943.C100427 =
N'SGP0064') AND ((T943.C7 = 1) OR (T943.C7 = 2) OR (T943.C7 =
3) OR (T943.C7 = 4) OR (T943.C7 = 5) OR (T943.C7 = 6) OR (T943.C7 = 7)
OR (T943.C7 = 8) OR (T943.C7 = 9))) OR ((T943.C23009 =
N'MAINHELPDESK') AND (T943.C100079 = N'SGP0064') AND
((T943.C7 = 0) OR (T943.C7 = 1) OR (T943.C7 = 2) OR (T943.C7 = 3))) OR
((T943.C23009 = N'ASTPUREQUISITION') AND (T943.C100079 =
N'SGP0064')) OR ((T943.C23009 = N'TMSTASK') AND
(T943.C100079 = N'SGP0064') AND ((T943.C7 = 1000) OR
(T943.C7 = 2000) OR (T943.C7 = 3000) OR (T943.C7 = 4000) OR (T943.C7 =
5000))) OR ((T943.C23009 = N'MAINWORKORDER') AND
((T943.C100427

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