Has anyone integrated Remedy 7.6.x or above with Microsoft CRM? If so, what did the integration involve?
Has anyone integrated Remedy 7.6.x or above with Microsoft CRM? If so, what did the integration involve? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit -- RESOLVED ....
I just figured out what the issue was. I remembered I needed to put these two libraries in the same directory as the user tool to make it work: MSVCR71.dll And MSVCP71.dll I put them in the same folder where I launch dev studio and it started working. I read in a forum somewhere that those dlls were part of an old .NET install and that if you don't have them a lot of programs require these dlls to launch. I had to get someone to send me the dlls from their machine to get it to work. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Saturday, December 14, 2013 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Hi, The directory to which Developer Studio is installed requires full Read/Write options to be able to start correctly. You may need to take ownership over as the local user for the directory and sub-directories. Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: 14 December 2013 15:56 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff, local-admin user with full read-write-execute permissions *everywhere* on the computer? After the install, check the devstudio.ini file in Dev-Studio's install path (typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and ensure its pointing to the correct java and that the java files actually exist at the path listed (64-bit java should be fine). Also, set the memory in the devstudio.ini file on the low side (-Xms256m and -Xmx512m) to troubleshoot. You can bump it up later. Here's the contents of my devstudio.ini file: -vm C:\Program Files\Java\jre7\bin\javaw.exe -vmargs -Xms1024m -Xmx2048m If it still won't work after all that, as a last ditch effort before contacting BMC support, I would re-download the java installer (from Oracle) and the BMC installer to make sure I've got known-good installers. You should not need to uninstall anything and it should over-write itself with each install attempt. Otherwise, it's probably time to get BMC support involved... Thanks, JDHood On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** Yes ... I have tried this so far: 1.Remove/reinstall 2. Remove all jres and install java 7 32 bit runtime and reinstall. 3. Reinstall to different directory. No luck. In all cases the developer tool launches with no login prompt and I get the below error when I look at the logs. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, December 13, 2013 11:40 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Have you tried installing dev studio in a different directory from the default. Also maybe move/delete your workspace and start fresh. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Sean, in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java. The best way I have found is to ensure that the 32 Bit Java is in your path before the 64 Bit. On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe
Re: Error with Developer Studio after install on Windows 7 64 bit
Yes ... I have tried this so far: 1.Remove/reinstall 2. Remove all jres and install java 7 32 bit runtime and reinstall. 3. Reinstall to different directory. No luck. In all cases the developer tool launches with no login prompt and I get the below error when I look at the logs. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, December 13, 2013 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Have you tried installing dev studio in a different directory from the default. Also maybe move/delete your workspace and start fresh. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Sean, in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java. The best way I have found is to ensure that the 32 Bit Java is in your path before the 64 Bit. On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please
Error with Developer Studio after install on Windows 7 64 bit
I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit
I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CAI Events causing server to randomly crash ....
We are not able to isolate the issue and was wondering if anyone on the list could give some guidance. Our environment: Red Hat running ARS 7.5 patch 8 (8 in server group) Oracle 10g running ITSM 7.6 Problem: SRM Events causing all prod servers to crash at once. We see this in the error log: Tue Oct 22 10:14:10 2013 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Oct 22 10:14:10 2013 11 Timestamp: 1382451250.0791 Thread Id: 1098680640 Version: 7.5.00 Patch 008 201112090209 Dec 9 2011 02:44:08 ServerName: servername goes here Database: SQL -- Oracle Hardware: x86_64 OS: Linux 2.6.18-308.24.1.el5 RPC Id: 442 RPC Call: 3 (CE) RPC Queue: 390620 Client: User Remedy Application Service from Unidentified Client (protocol 14) at IP address Ip address goes here Form: WOI:WorkOrderInterface_Create Logging On: Tue Oct 22 10:14:10 2013 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Oct 22 10:14:10 2013 Stacks: 0: 0x7e06cd ./arserverd [0x7e06cd] 1: 0x7e0de6 ./arserverd(SignalTrapProc+0x15e) [0x7e0de6] 2: 0x2b81db470be0 /lib64/libpthread.so.0 [0x2b81db470be0] 3: 0x75381a ./arserverd [0x75381a] 4: 0x751a90 ./arserverd [0x751a90] 5: 0x5f84c8 ./arserverd [0x5f84c8] 6: 0x5411ce ./arserverd [0x5411ce] 7: 0x540b8e ./arserverd(arcreateentry_14_svc+0xb0) [0x540b8e] 8: 0x466a41 ./arserverd [0x466a41] 9: 0x7eb0a6 ./arserverd(WorkerThread+0x756) [0x7eb0a6] 10: 0x9e1fb0 ./arserverd(RestartableThreadMain+0x50) [0x9e1fb0] 11: 0x9e1f3b ./arserverd(UnixThreadStartRoutine+0xce) [0x9e1f3b] 12: 0x2b81db46877d /lib64/libpthread.so.0 [0x2b81db46877d] 13: 0x2b81ddf523ed /lib64/libc.so.6(clone+0x6d) [0x2b81ddf523ed] We opened a ticket with BMC and they said that the CAI Events plugin was not thread safe. To resolve this we changed the following parameter: Plugin-Filter-API-Threads: 2 2 To just uncommenting it (and accepting the default value): #Plugin-Filter-API-Threads: 1 1 Could it be possible that the other plugins are not thread safe and that they could be contributing to the crash? We still have the following settings in the ar.conf file: Plugin-ARDBC-Threads: 2 2 Plugin-ARDBC-Threads: 2 2 Anyone run into a similar issue before and how did you remediate? Unfortunately upgrading to 7.6 or beyond is not possible at the moment for us ... to many customizations/loss of user tool, etc. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server chunking settings - anybody less than 1000
I never have set it lower. 1000 is a rather small chunk and it means more fetches when doing large queries. Typically the larger the chunk the faster the performance of your remedy query but at the cost of memory on the server. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, September 19, 2013 9:55 AM To: arslist@ARSLIST.ORG Subject: Server chunking settings - anybody less than 1000 ** Just wondering - does anybody set their server chunk size to less than 1000? I think the lowest I have seen set is 1000. And - if you did -- did it make a difference? or - would 1000 be ok? Thanks, -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Has anyone ever tried this paramater? Select-Query-Hint: NOLOCK
Just curious if anyone on the list has ever tried this parameter in the ar.conf? Select-Query-Hint: NOLOCK If so what were your results? Did you have any negative impact in prod? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Preventing a user from closing a dialog box on the web ....
I was wondering if someone could help us with a requirement we have. We want to make the risk questionnaire required. This means the user will not be allowed to close the dialog until it is filled out. Is there a way to prevent a user from closing a dialog box on the web? In our testing we found you can hit the X in the corner to get around our requirement. We have the option unchecked in the active link called Show Close Button. This works as desired on the User tool. However, on the mid tier the user is presented with an option of Leave this Page or Stay on this Page. Any way to prevent this or any workarounds out there? I have a gut feeling the answer is No because it is built in the browser to prevent this very scenario because of pop-up ads. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How much RAM does an AR System thread use?
It was my understanding it uses a shared pool of memory. Each thread probably uses a small almost insignificant amount except when large queries are run, etc. If it runs right you will see it double in memory during caching scenarios and go back down to ~1-3 gig. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, June 12, 2013 1:44 PM To: arslist@arslist.org Subject: Re: How much RAM does an AR System thread use? ** I meant how much does each thread allocate, not the entire AR Server. Rick On Jun 12, 2013 9:37 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Mine uses between 1 and 1.2 GB My other answer is totally off topic I saw this subject line and immediately this came to mine - How much wood would a woodchuck chuck if a woodchuck could chuck wood? - From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 12, 2013 11:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: How much RAM does an AR System thread use? ** I remember hearing a number some years ago, but it probably has changed since then. Trying to balance hardware availability with resource requirements. Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with other Ticketing systems
A lot depends on the requirements of the integration. 1.How does the other system keep track of their open incidents in Remedy 2. How do they add notes to the incident? 3. Can they close or cancel a incident? You can assume they use e-mail but when integrating with another system you have the Email Loop problem you have to solve. I.e. you send an e-mail to create a ticket ... their system responds with a Thank you email which generates another ticket in your system. Gratefully your system responds which creates a ticket in their system Web Services or using direct java api can provide a better interface. You also may want to consider a publish/subscribe solution like webMethods. I would only do that if it is not a point to point integration and multiple systems have to integrate with Remedy. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Christine Milton Hall Sent: Wednesday, February 27, 2013 10:25 AM To: arslist@arslist.org Subject: Remedy Integration with other Ticketing systems ** Hi everyone - It is has been a while... Looking for some feedback on integrating external ticketing systems with our Remedy Environment. (currently 7.5.1, windows platform) 1. What is the most common and best practice method? Right now the most requests seem to be requesting the utilization of email notifications with other external systems. 2. How difficult is it integrate with another non-Remedy environment? 3. What would be the worst case and best case in work effort/duration? 4. Is there any pitfalls that I should be aware of if we move towards this type of solution? Any guidance or thoughts would be greatly appreciated! Thanks! c * This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Suite version 8.1.00 is Generally Available.
Just a pet peeve ... but please stop using youtube to demo new features ... most companies (like ours) block you tube videos Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 21, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: ITSM Suite version 8.1.00 is Generally Available. ** Remedy ITSM Suite version 8.1.00 (which includes AR System version 8.1.00) is now Generally Available and can be downloaded by customers with a current maintenance contract from EPD. For AR System, the following links may be of interest: Enhancements in version 8.1.00https://docs.bmc.com/docs/display/ars81/Enhancements+in+version+8.1.00 Corrected issues in version 8.1.00https://docs.bmc.com/docs/display/ars81/Corrected+issues+in+version+8.1.00 -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Task create via web service?
Yes you can ... We recently went through this exercise. If you create a task in the system you must immediately create a TMS:FlowBuilder record. Turn on active link logging to figure out the details. If the flow builder record doesn't exist your process flow will not work in change management. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: Thursday, February 07, 2013 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Task create via web service? ** Since you can create an Ad Hoc task you should be able to do it if you known the Change ID -Original Message- From: Howard Richter hbr4...@gmail.commailto:hbr4...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Thu, 7 Feb 2013 14:48 Subject: Task create via web service? Good morning, afternoon and evening all. I just was asked a strange question. If I have a change inplace (lets say draft mode), could an external system push tasks into those changes via a web service? Thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Mobility for ITSM
The reason you want an app is so that you can do offline updates. This cannot be achieved with a web interface. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 16, 2013 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Mobility for ITSM ** Marcelo, if I had to guess (and I guess I do) I would say no. The windows phone has such a small market share that I doubt they would put much time into it. That said, they aren't going to have an iPhone app out for ITSM till 2014! They seem to be moving away from the browser on the phones also (I'm not sure why). On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A marc...@cpchem.commailto:marc...@cpchem.com wrote: ** Anyone know if BMC is looking to come out with an app for windows 8 smartphones? My company may implement these as the corp standard and the question was asked. Support told me that there is currently no support for windows 8 phones.. just thought someone on the list may know more on this topic. thx Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Firefox 13 and black background on popups and other issues ....RESOLVED
Thank you Lidia that worked great! I'm going to start a separate thread on the text field issue. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lidia Dorsaz Sent: Thursday, January 03, 2013 2:05 AM To: arslist@ARSLIST.ORG Subject: Re: Firefox 13 and black background on popups and other issues ** Hello, About black background whenever a popup appears in firefox 13, (ARS 7.5) we have found this solution: In the ... moz/javascript/CoreClient.js there is a e.style.Mozopacity=.20; that has to be changed in e.style.opacity=.20; and the problem is solved Lidia De : Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] De la part de Garrison, Sean (Norcross) Envoyé : lundi 31 décembre 2012 18:40 À : arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Objet : Firefox 13 and black background on popups and other issues ** We have an issue with firefox where there is a 6 dot area on the lower right of the text field to expand any text field. Is there an easy way via .css to disable the expand box so that it works the same as it does in i.e.? Also there is a black background again whenever a popup appears in firefox 13. Is there an easy way to fix this via .css or something? We are currently on ARS 7.5 patch 8 Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Firefox 17 -- expandable text box issue in Remedy
We are on ARS 7.5 patch 8. In firefox we see text fields that look like this: [cid:image001.png@01CDE993.A858F940] In the lower right you can expand the field which is not the same behavior as I.E. Any chance we can make them behave like a normal text box via a simple .css change? Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: Firefox 17 -- expandable text box issue in Remedy.. RESOLVED
Thank you David. I haven't had much luck searching the archives lately. But I
copied and pasted your subject and found it.
Modify resources/moz/stylesheets/ARSystem.css
Change the following:
input.text,input.decimal,input.currency,textarea { /* Shift content to align
with default label */
padding-top:2px;
padding-bottom:2px;
margin: 0px;
resize: none
}
textarea.dat,input.dat {
padding-top: 3px; /* Correct out border too */
padding-bottom:2px;
resize: none
}
And this:
/* Workaround for firefox issue where a horizontal scrollbar appears inside a
text field */
textarea.sr {
padding-bottom:3px;
overflow-x:hidden;
resize: none
}
Thank you!
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Thursday, January 03, 2013 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox 17 -- expandable text box issue in Remedy
**
Sean,
There might have been a couple of threads on this. One is Hiding 'resize
handle' character fields on midtier.
The fix I applied works, though the trade-off for us was that the user can't
make the cursor move past the visible part of the field to see any text that
might be cut off (ARS 7.5 patch 007).
David
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Thursday, January 03, 2013 9:21 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Firefox 17 -- expandable text box issue in Remedy
**
We are on ARS 7.5 patch 8. In firefox we see text fields that look like this:
[cid:image001.png@01CDE998.7FC462D0]
In the lower right you can expand the field which is not the same behavior as
I.E. Any chance we can make them behave like a normal text box via a simple
.css change?
Sean
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
inline: image001.png
Re: Firefox 17 -- expandable text box issue in Remedy.. RESOLVED
If I type data longer than the field I can't see it. I'll see if the QA team
is o.k. with that. If not I will leave the expand box ...
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Thursday, January 03, 2013 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox 17 -- expandable text box issue in Remedy.. RESOLVED
**
Maybe it was the fix for the horizontal scroll bar, and not the resize field,
that caused the issue I mentioned about not seeing the end of any data outside
the field - anyway, something you might want to check for yourself!
David
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Thursday, January 03, 2013 9:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Firefox 17 -- expandable text box issue in Remedy.. RESOLVED
**
Thank you David. I haven't had much luck searching the archives lately. But I
copied and pasted your subject and found it.
Modify resources/moz/stylesheets/ARSystem.css
Change the following:
input.text,input.decimal,input.currency,textarea { /* Shift content to align
with default label */
padding-top:2px;
padding-bottom:2px;
margin: 0px;
resize: none
}
textarea.dat,input.dat {
padding-top: 3px; /* Correct out border too */
padding-bottom:2px;
resize: none
}
And this:
/* Workaround for firefox issue where a horizontal scrollbar appears inside a
text field */
textarea.sr {
padding-bottom:3px;
overflow-x:hidden;
resize: none
}
Thank you!
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Thursday, January 03, 2013 9:25 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Firefox 17 -- expandable text box issue in Remedy
**
Sean,
There might have been a couple of threads on this. One is Hiding 'resize
handle' character fields on midtier.
The fix I applied works, though the trade-off for us was that the user can't
make the cursor move past the visible part of the field to see any text that
might be cut off (ARS 7.5 patch 007).
David
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Thursday, January 03, 2013 9:21 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Firefox 17 -- expandable text box issue in Remedy
**
We are on ARS 7.5 patch 8. In firefox we see text fields that look like this:
[cid:image001.png@01CDE99A.AC655590]
In the lower right you can expand the field which is not the same behavior as
I.E. Any chance we can make them behave like a normal text box via a simple
.css change?
Sean
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
inline: image001.png
Firefox 13 and black background on popups and other issues ....
We have an issue with firefox where there is a 6 dot area on the lower right of the text field to expand any text field. Is there an easy way via .css to disable the expand box so that it works the same as it does in i.e.? Also there is a black background again whenever a popup appears in firefox 13. Is there an easy way to fix this via .css or something? We are currently on ARS 7.5 patch 8 Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Firefox 13 and black background on popups and other issues ....
I meant to say firefox 17 ... which is what I was testing with. The KB articles I found in BMCs support site all referenced firefox 13 which is what I had in my head ... Sean From: Garrison, Sean (Norcross) Sent: Monday, December 31, 2012 12:40 PM To: arslist@ARSLIST.ORG Subject: Firefox 13 and black background on popups and other issues We have an issue with firefox where there is a 6 dot area on the lower right of the text field to expand any text field. Is there an easy way via .css to disable the expand box so that it works the same as it does in i.e.? Also there is a black background again whenever a popup appears in firefox 13. Is there an easy way to fix this via .css or something? We are currently on ARS 7.5 patch 8 Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Anyone on the list ever tried the TC Malloc fix for ARS (Applies to Linux ARS Servers Only)?
I am just curious if anyone has tried it and had any success with it ... https://kb.bmc.com/infocenter/index?page=contentid=KA347994actp=searchviewlocale=en_USsearchid=1356018348156 Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Scroll Bar/expand box on firefox ....
There was a fix I saw some time about regarding a fix for the scroll bar issue/expand box for firefox 13 and greater. We are on 7.5 patch 8 of ars. I tried searching the knowledge base and arslist search wasn't working for me. It had something to do with changing a .css file I think ... If anyone knows of it could they forward it to me? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Scroll Bar/expand box on firefox ....RESOLVED
Thank you! That is what I was looking for … Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven Sent: Thursday, December 20, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Scroll Bar/expand box on firefox ** Hi Sean, I did some searching in the archives... Defect #SW00432406 (never looked for an update on this defect) Link to the fix I provided, which includes the CSS fix and how to do it only in FF using a plugin: http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1207L=ARSLISTP=R418101=ARSLIST9=AJ=onX=419E606383B0543F5Ad=No+Match%3BMatch%3BMatchesz=4 Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.commailto:jon.sla...@amway.com From:Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:12/20/2012 12:02 PM Subject:Scroll Bar/expand box on firefox Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** There was a fix I saw some time about regarding a fix for the scroll bar issue/expand box for firefox 13 and greater. We are on 7.5 patch 8 of ars. I tried searching the knowledge base and arslist search wasn’t working for me. It had something to do with changing a .css file I think … If anyone knows of it could they forward it to me? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
I forgot to mention one more: http://www.is-expert.be/products something called AR-Explorer. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, December 13, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! IT Prophets has a neat tool called Remtools that may be worth looking at. http://www.itprophets.com/Docs/RemTools%202010.pdf Ar Smarts also provides similar functionality. http://www.arsmarts.com/ Which looks very similar to the old IT Masters ARSuite application. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 5:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
IT Prophets has a neat tool called Remtools that may be worth looking at. http://www.itprophets.com/Docs/RemTools%202010.pdf Ar Smarts also provides similar functionality. http://www.arsmarts.com/ Which looks very similar to the old IT Masters ARSuite application. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 5:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)
Also check to make sure you have proper ulimits. Do a ulimit -a and ensure that you have unlimited for open files, max memory, etc. In the past I have had issues because there was a limit on the number of open files just something to check. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, November 09, 2012 10:25 AM To: arslist@ARSLIST.ORG Subject: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...) ** Hi listers - We're seeing something peculiar. This is on a fairly high volume (5000 incidents/day) system. There's an integration with an IVR that does a lookup via web services to authenticate someone is actually an employee. That uses a web service that's been dependable for a couple of years (at least). All this particular WS does is create a new record in a table. The system was recently migrated from Solaris to Linux. It's using ARS 7.1 and ITSM 7.1x - the database is Oracle RAC, remote. I am wondering if there is a known bug because when we look at the log we see this when things are behaving fine (IP removed): Tue Nov 06 2012 10:23:51.7183 */+XMLCE ARXMLCreateEntry from Webservice (protocol 13) at IP address xx.xx.xx.xx Tue Nov 06 2012 10:23:51.7686 */-XMLCEOK But occasionally we see the first line and no corresponding -XMLCE. About 11 minutes (note milliseconds in the error below) later in our SystemOut.log from Websphere: [11/6/12 13:34:04:866 CST] 0037 SystemOut O - Connects to ARServer (server name removew) through Java Rpc failed with: ERROR (91): RPC call failed; ONC/RPC call timed out [11/6/12 13:34:04:882 CST] 006c SystemOut O - getApiRecording: 0 [11/6/12 13:34:04:883 CST] 0049 SystemOut O - getApiRecording: 0 [11/6/12 13:34:04:920 CST] 0069 SystemOut O - getApiRecording: 0 [11/6/12 13:36:04:847 CST] 006c SystemOut O - getApiRecording: 0 [11/6/12 13:36:04:878 CST] 0069 SystemOut O - getApiRecording: 0 [11/6/12 13:36:53:342 CST] 00a2 SystemOut O - getApiRecording: 0 [11/6/12 13:36:53:343 CST] 00a1 SystemOut O - getApiRecording: 0 [11/6/12 13:37:15:266 CST] 00a4 SystemOut O - getApiRecording: 0 [11/6/12 13:37:15:266 CST] 00a5 SystemOut O - getApiRecording: 0 [11/6/12 13:37:35:817 CST] 00a7 SystemOut O - getApiRecording: 0 [11/6/12 13:38:04:820 CST] 0037 SystemOut O - getApiRecording: 0 [11/6/12 13:38:04:822 CST] 0053 SystemOut O - getApiRecording: 0 [11/6/12 13:38:04:826 CST] 006c SystemOut O - getApiRecording: 0 [11/6/12 13:38:04:843 CST] 002e SystemOut O - getApiRecording: 0 [11/6/12 13:38:04:852 CST] 0069 SystemOut O - getApiRecording: 0 [11/6/12 13:38:53:307 CST] 00a2 SystemOut O - getApiRecording: 0 [11/6/12 13:40:04:784 CST] 0053 SystemOut O - getApiRecording: 0 [11/6/12 13:40:04:802 CST] 003c SystemOut O - getApiRecording: 0 [11/6/12 13:40:53:267 CST] 00a2 SystemOut O - getApiRecording: 0 [11/6/12 13:41:09:066 CST] 0032 ThreadMonitor W WSVR0605W: Thread WebContainer : 51 (0063) has been active for 675278 milliseconds and may be hung. There is/are 1 thread(s) in total in the server that may be hung. at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.session.Login.initWebService(Unknown Source) at com.remedy.arsys.ws.services.ARService.login(Unknown Source) at com.remedy.arsys.ws.services.ARService.processRequest(Unknown Source) at sun.reflect.GeneratedMethodAccessor31.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at org.apache.axis.providers.java.MsgProvider.processMessage(MsgProvider.java:141) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:319) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699) at javax.servlet.http.HttpServlet.service(HttpServlet.java:763) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at
BackupAssetID on Base Element ... anyone know what it is for?
Anyone know what the BackupAssetID field (On Base Element) is used for? Is there any workflow associated with this? I can't find any active links, filters or tables tied to it and can't find any documentation on what this field is for. We are on running ARS 7.6.01. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Updates via Import into Asset
Direct SQL would work great :) UPDATE AST_MONITOR SET SERIAL_NUMBER = replace(SERIAL_NUMBER, '-',''); Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Wednesday, October 17, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Updates via Import into Asset ** Hello all!! :) We import assets into the AST:XXX forms (for example AST:Monitor). We do not use AIE. Customer imported records into the AST:Monitor form and put hyphens in the serial number and would like to take them out (the hyphens). We exported the data into a .csv file, cleared out the hyphens and now would like to import the updates. Is there an easy way to do this? I tried doing an import using the data import tool (using the Update Old Record with New Record's Data option under Handle Duplicate Request IDs by) and it wants to add this to the database, not update it. Any ideas? ARS 7.5 ITSM 7.5 Windows 2003 SQL Thanks! Lisa _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reasons for Assigned and In Progress Statuses
The reason it clears it out is because of this: It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. You are wanting to use it in the opposite way: Which is to use Status Reason as the actual status of the ticket. Analysis, Test, etc.. When out of the box it doesn't work that way. Alternate approaches: Use Change Management if your fix to an incident requires something other than a restart. Use Tasks with Incident management Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Sean, Thank you for your response. However, that is exactly what I did... I have previously added Status Reasons to the Pending Status so I know you need to add the data and modify the hidden Status_Reason field on the form. As I had said, what is happening is that if the Status is either Assigned or In Progress, the ' z1D_Status_Reason' and 'Status_Reason' are getting set to null upon save (filter). Is there a good reason that these filters are doing this? Has anyone else used Status Reasons for the Assigned and/or In Progress statuses? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Tuesday, October 09, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Status Reason is determined from SYS:StatusReason Menu Items where 'Form Name' = HPD:Help Desk. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. Keep in mind that the field on HPD:Help Desk is a display only field (z1D_Status_Reason)( 100881). There is workflow that sets the underlying Status Reason field. Not only do you have to add it to SYS:StatusReason Menu Items but you also have to add an entry to the hidden Status Reason (100150) field on Incidents. Hope that helps ... Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 12:01 PM To: arslist@ARSLIST.ORG Subject: Status Reasons for Assigned and In Progress Statuses ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the Status Reason menu choices and they show up properly. However, now I see that there are filters that are clearing the field upon save. I plan to disable or work around them. My question is does anybody know no a good reason why I shouldn't do this... why the Status Reason must be cleared out if the Status is either Assigned or In Progress? Has anybody else used the Status Reason with either of those two Statuses? Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reasons for Assigned and In Progress Statuses
Status Reason is determined from SYS:StatusReason Menu Items where 'Form Name' = HPD:Help Desk. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. Keep in mind that the field on HPD:Help Desk is a display only field (z1D_Status_Reason)( 100881). There is workflow that sets the underlying Status Reason field. Not only do you have to add it to SYS:StatusReason Menu Items but you also have to add an entry to the hidden Status Reason (100150) field on Incidents. Hope that helps ... Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 12:01 PM To: arslist@ARSLIST.ORG Subject: Status Reasons for Assigned and In Progress Statuses ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the Status Reason menu choices and they show up properly. However, now I see that there are filters that are clearing the field upon save. I plan to disable or work around them. My question is does anybody know no a good reason why I shouldn't do this... why the Status Reason must be cleared out if the Status is either Assigned or In Progress? Has anybody else used the Status Reason with either of those two Statuses? Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: If BMC Remedy had a theme song
No More Drama by Mary J. Blige Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, August 29, 2012 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: If BMC Remedy had a theme song ** I've always thought of the song by The Prodigy, Poison. The lyrics are mostly the two guys singing back and forth, I got the poison... then the other I got the remedy, I got the pulsating rhythmical remedy. I don't know about you, but my 7.6.4 installation is neither pulsating or rhythmical. I'm not sure if that's good or bad. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, August 28, 2012 5:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: If BMC Remedy had a theme song ** (I went to a baseball game last night (Minnesota Twins) -- and for some reason I was paying attention to the theme song for each batter -- kind of fun) Anyways, if BMC Remedy had a theme song - what would it be? -John -- John Sundberg Kinetic Data, Inc. Your Business, Your Process Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.comhttp://www.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Norcross, GA Remedy Administrator
Remedy Administrator Position Description The Remedy Administrator will be one of two resources responsible for the installation, administration and maintenance of the Remedy ITSM platform components including ARS base and Remedy mid-tier. The individual will be responsible for producing and maintaining technical documentation for the Remedy application architecture. The candidate will also be part of a team responsible to do root-cause analysis., troubleshooting of incidents and be a point of contact and technical liaison between development and the engineering and operations teams within ETG. The candidate will also be responsible to submit/wok trouble tickets and work directly with our Vendors (including but not limited to BMC and xMatters) for recommendations (and the execution of) performance tuning and optimization measures for AR System, ITSM modules and their respective backend database and mid-tier components. Specialized knowledge, skills, abilities * 4-6 years practical Remedy experience (with focus on version 7 x or higher) * 3+ years of experience configuring and customizing the Remedy ITSM Suite * Oracle/SQL Server experience (querying) * Ability to work in a self-directed and independent fashion as well as within a group setting * Strong verbal communication and technical writing skills a must * Remedy ITM Development skills a plus * General experience with Red hat Linux required * Experience with Weblogics Application Server (for Remedy mid-tier) Special Training Needs * Supplemental BMC Remedy training (ongoing - as we progress and evolve to newer versions of training) * Competencies/Traits desired * Experience with Enterprise Red hat Linux * Experience with Relational Databases (oracle, SQL Server) * Strong understanding of CMDB modeling a plus * Strong understanding of ITIL (ITIL v3 Foundation - certification a plus) Required Certifications * ITIL v3 Foundation Certification *a plus (but not required) If you are interested please apply via this link: https://www4.recruitingcenter.net/Clients/fiservcareers/PublicJobs/controller.cfm?jbaction=JobProfileJob_Id=39961esid=az Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Scripting a process to run under armonitor ....
Hello Listers,
I already searched the archives and couldn't find it. Just wondering if
someone could point me in the right direction ...
Has anyone ever attempted to add a process to armonitor (the aie process comes
to mind)? If so how do I script for it so that it works via armonitor?
We are on ARS 7.5 patch 6
Red Hat 4
Oracle 11g
WebLogic 10 for Mid-Tier
My thinking is to try and follow what was done in the AREmail process
(emaild.sh) but I saw this line which I don't think is available for AIE ...
${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
com.bmc.arsys.emaildaemon.AdminAgent -port ${RMIPort} ping
${InstallPath}/emaild.stat
It is my understanding armonitor attempts to restart a process for ~4 times and
then no longer attempts to start it. The part I can't figure out is how does
it know your process is running? Wondering if the above java process has
something to do with it.
I tried this a few years ago and armonitor just spawned the same process over
and over again. Don't want to repeat the same mistakes again.
Thanks,
Sean
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Re: Scripting a process to run under armonitor ....
So what you are saying is that the sign below is what may be causing the
problem?
${REMEDY_INSTALL_DIR}/aie/service/bin/aie -y ${REMEDY_INSTALL_DIR}/aie/service
-n name of aie instance goes here -p 0 $1 $2 $3 $4 $5 $6
Thanks,
Sean
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, May 21, 2012 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Scripting a process to run under armonitor
Hi,
If you create a normal unix daemon process, it will fork off and then exit the
initial process. This is not how ARMoniotor expects the processes to work.
The armonitor process should NOT exit unless it dies. Just keep your process
running, and ARMonitor will know when it dies.
The 4 x restarts are time based, and it only stops to restart your process if
it dies 4 times within some kind of time interval. So if your process dies
every 1 hour or so, it will be restarted indefinitely.
If you want to run something at an interval. Look at cron or Escalations
instead.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hello Listers,
I already searched the archives and couldn't find it. Just wondering
if someone could point me in the right direction ...
Has anyone ever attempted to add a process to armonitor (the aie
process comes to mind)? If so how do I script for it so that it works
via armonitor?
We are on ARS 7.5 patch 6
Red Hat 4
Oracle 11g
WebLogic 10 for Mid-Tier
My thinking is to try and follow what was done in the AREmail process
(emaild.sh) but I saw this line which I don't think is available for
AIE ...
${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
com.bmc.arsys.emaildaemon.AdminAgent -port
${RMIPort} ping ${InstallPath}/emaild.stat
It is my understanding armonitor attempts to restart a process for ~4
times and then no longer attempts to start it. The part I can't
figure out is how does it know your process is running? Wondering if
the above java process has something to do with it.
I tried this a few years ago and armonitor just spawned the same
process over and over again. Don't want to repeat the same mistakes again.
Thanks,
Sean
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Re: Support Group Assignment
Learned something new. Thanks for the post Greg. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Friday, April 20, 2012 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment Hi Mike, Actually, if you do a search for a form called Assignment Engine Administration. It is a very cool form that they do not really tell you about. We have tested it out here and it seems to work. But you can add qualifications to what groups get auto-assignment rules. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Friday, April 20, 2012 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment Thanks a lot for the feedback, hopefully they include this functionality in 7.7 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, April 20, 2012 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment We are on 7.6 of ITSM with a 7.5 backend application server. Out of the box there is no way to do this at the support group level (that I am aware of). A third party app like alarm point may help you with your particular need. There are configurations you can make at the company/multi-tenancy (sp?) level. For each company you can set whether support groups within each application are round robin, load balanced, or capacity. Not sure if that has changed in later versions ... Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Friday, April 20, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment We are running 7.6.04 with a SQL backend -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, April 20, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment what version are you on? - Original Message - From: Mike Hocks mike.ho...@state.mn.us To: arslist@ARSLIST.ORG Sent: Friday, April 20, 2012 10:59:47 AM Subject: Support Group Assignment Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for some Support Groups and not others? For example, we want our Service Desk Tier 1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 Support Group would have no Incident Assignment Rules, and incident assignment would be handled manually. Thanks, -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Support Group Assignment
We are on 7.6 of ITSM with a 7.5 backend application server. Out of the box there is no way to do this at the support group level (that I am aware of). A third party app like alarm point may help you with your particular need. There are configurations you can make at the company/multi-tenancy (sp?) level. For each company you can set whether support groups within each application are round robin, load balanced, or capacity. Not sure if that has changed in later versions ... Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Friday, April 20, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment We are running 7.6.04 with a SQL backend -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, April 20, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment what version are you on? - Original Message - From: Mike Hocks mike.ho...@state.mn.us To: arslist@ARSLIST.ORG Sent: Friday, April 20, 2012 10:59:47 AM Subject: Support Group Assignment Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for some Support Groups and not others? For example, we want our Service Desk Tier 1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 Support Group would have no Incident Assignment Rules, and incident assignment would be handled manually. Thanks, -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
~! - It was my understaning it was the same as calling Application-Release-Pending. Since Application-Release-Pending exists there is no need for the naming convention anymore (someone will probably correct me on this - unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
You are right they are not the same ... ~! (I believe does an app release pending before performing the action in the filter -- can't confirm. I know it existed in the 6.0 days.) It is an old convention that is probably no longer supported. ` `! Is another special naming convention that does exactly what you have said - overrides filter phasing Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, April 06, 2012 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** Sean, `! overrides filter phasing making things that happen in this Filter run in Phase 1Application-Release-Pending commits the actions of previous Push actions to the DB...the two are NOT the same From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, April 06, 2012 7:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** ~! - It was my understaning it was the same as calling Application-Release-Pending. Since Application-Release-Pending exists there is no need for the naming convention anymore (someone will probably correct me on this - unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SOAP API (Resolved)
You can't push a complex array but it is my understanding that you can create your own custom wsdl within remedy that is complex. For example a company and all of its contacts. One possible solution is to send a simple message via a filter to the external system and have it make a web service call to your custom wsdl to get your data ... Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API (Resolved) ** I freaked when I read SOAP-encoded arrays and SOAP-encoded structures are not supported I went back and actually RTM to find my where I had starting reading to far down the doc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 01, 2012 4:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SOAP API ** Isn't the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations [cid:image001.png@01CCF851.FD19FD00]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Development question
You ever thought about using the “Service” workflow? Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Wednesday, February 29, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: Development question ** Hi listers, Let's take the next example. Imagine we have a form, where there is some display only field used to start some active link workflow. But if the user only changed this field I don't want that ARS consider the request as modified and then prompts the user to abandon changes when he closes the form. For instance a regular form with related forms. The related requests are shown in a table field. And some display only fields allow selecting the filtering of the table field. If someone changes the data of those fields to filter the table field and then closes the form, ARS prompts that if he abandon the form he will loose the changes. I have some ideas about avoiding it, but I want to know your opinion and how do you handle it. Thanks, Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CCF6F8.3BCB6710]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CCF6F8.3BCB6710] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CCF6F8.3BCB6710] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CCF6F8.3BCB6710] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpginline: image003.jpginline: image004.jpg
Re: Question about Oracle-Clob-Storage-In-Row setting
The doc I had was from 2008 ... lol. So yours is more recent than the one I had. I am not aware of a newer one. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, February 13, 2012 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Question about Oracle-Clob-Storage-In-Row setting ** Sean, Yep, got that handled. Do you know if there is a more recent version of that white paper than the one I used from Oct 2009? Thanks, Thad On Mon, Feb 13, 2012 at 12:35 PM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** Just an FYI ... enabling this feature does not go back and fix all of the tables that are storing your data Out of Row BMC has an oracle stored procedure for fixing that. See page 10 and 11 of the Using Oracle CLOBs with BMC Remedy Action Request System white paper. Doing so will reduce your db size considerably (assuming you enabled it after installing ITSM). Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, February 13, 2012 3:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question about Oracle-Clob-Storage-In-Row setting ** I was just testing that scenario as you responded. I created a new regular form, adding a character field with db length 8000 before the first save. This is what showed in the logs (clipped for brevity) when I did save it: CREATE TABLE T2011 (C1 varchar(15) not null,C2 varchar(254) NULL,C3 number(15,0) not null,C4 varchar(254) NULL,C5 varchar(254) not null,C6 number(15,0) not null,C7 number(15,0) not null,C8 varchar(254) not null) OK CREATE UNIQUE INDEX IT2011 ON T2011 (C1) OK CREATE TABLE H2011 (entryId varchar(15) not null,T0 number(15,0) NULL,U0 varchar(254) NULL,T1 number(15,0) NULL,U1 varchar(254) NULL,T2 number(15,0) NULL,U2 varchar(254) NULL,T3 number(15,0) NULL,U3 varchar(254) NULL,T4 number(15,0) NULL,U4 varchar(254) NULL) OK ... creates H, T, B tables and views ... ALTER TABLE T2011 ADD (C536870913 clob NULL) Still no indication that it is accounting for the storage in row. I'm sure it's there, I would just like to see it happening or be able to verify it somehow. Thanks, Thad On Mon, Feb 13, 2012 at 12:04 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: You will only see the clause if you add a 0 length character field (or a Diary or a field bigger than 4000 characters) as those are stored as a CLOB. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, February 13, 2012 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question about Oracle-Clob-Storage-In-Row setting ** Hello, We are setting up a new 7.6.04 sandbox server (ARS on AIX, db is Oracle 11gR2) and reviewing our settings from prior versions. We've set Oracle-Clob-Storage-In-Row: T in the ar.conf. My understanding from reading the documents was that this setting causes ARS to add a clause to the CREATE TABLE statement so that clobs are stored in row. In the Using Oracle CLOBs with BMC Remedy Action Request System (March 2009, 89963) white paper it says: To specify the storage option at the Oracle database level, use the ENABLE|DISABLE STORAGE IN ROW clause of the CREATE TABLE statement. So with the setting set and sql logging turned on, I created a regular form, core fields only. This is the entire CREATE TABLE statement from the log: CREATE TABLE T2005 (C1 varchar(15) not null,C2 varchar(254) NULL,C3 number(15,0) not null,C4 varchar(254) NULL,C5 varchar(254) not null,C6 number(15,0) not null,C7 number(15,0) not null,C8 varchar(254) not null) Shouldn't there be a part of that that says STORAGE IN ROW or something similar? I tried googling for examples of what the SQL should look like, but didn't find anything definitive. Is there a way to see if STORAGE IN ROW has been set for that table? Out of curiousity, I ran the same test on our existing 7.1 dev server which has been running with that setting for years and got the same results. So I figure I'm misunderstanding something and would appreciate any insights. Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access
Re: Web service
Have you already tried flushing the cache on the mid-tiers or restarting the mid-tier servers? I have encountered this issue before whenever I have forgotten to do that. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Niddhi Singh Sent: Monday, February 13, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Web service Hi All, I am getting the following error message when consuming a web service created using Developer studio. ERROR (8940): Error during XML definition parsing WSDL ?xml version=1.0 encoding=UTF-8 ? - wsdl:definitions targetNamespace=urn:BBRECUpdate xmlns:s0=urn:BBRECUpdate xmlns:soap=http://schemas.xmlsoap.org/wsdl/soap/; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:wsdl=http://schemas.xmlsoap.org/wsdl/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; - wsdl:types - xsd:schema elementFormDefault=qualified targetNamespace=urn:BBRECUpdate xsd:element name=Set type=s0:InputMapping3 / - xsd:complexType name=InputMapping3 - xsd:sequence xsd:element name=REC type=xsd:dateTime / xsd:element name=Request_ID type=xsd:string / /xsd:sequence /xsd:complexType xsd:element name=SetResponse type=s0:OutputMapping3 / - xsd:complexType name=OutputMapping3 - xsd:sequence xsd:element name=Request_ID type=xsd:string / /xsd:sequence /xsd:complexType xsd:element name=AuthenticationInfo type=s0:AuthenticationInfo / - xsd:complexType name=AuthenticationInfo - xsd:sequence xsd:element name=userName type=xsd:string / xsd:element name=password type=xsd:string / xsd:element minOccurs=0 name=authentication type=xsd:string / xsd:element minOccurs=0 name=locale type=xsd:string / xsd:element minOccurs=0 name=timeZone type=xsd:string / /xsd:sequence /xsd:complexType /xsd:schema /wsdl:types - wsdl:message name=ARAuthenticate wsdl:part element=s0:AuthenticationInfo name=parameters / /wsdl:message - wsdl:message name=SetSoapIn wsdl:part element=s0:Set name=parameters / /wsdl:message - wsdl:message name=SetSoapOut wsdl:part element=s0:SetResponse name=parameters / /wsdl:message - wsdl:portType name=PortPortType - wsdl:operation name=Set wsdl:input message=s0:SetSoapIn / wsdl:output message=s0:SetSoapOut / /wsdl:operation /wsdl:portType - wsdl:binding name=PortSoapBinding type=s0:PortPortType soap:binding style=document transport=http://schemas.xmlsoap.org/soap/http; / - wsdl:operation name=Set soap:operation soapAction=urn:BBRECUpdate/Set style=document / - wsdl:input soap:header message=s0:ARAuthenticate part=parameters use=literal / soap:body use=literal / /wsdl:input - wsdl:output soap:body use=literal / /wsdl:output /wsdl:operation /wsdl:binding - wsdl:service name=BBRECUpdateService - wsdl:port binding=s0:PortSoapBinding name=PortSoap soap:address location=http://maxxweb/arsys/services/ARService?server=servenetdevdbswebService=BBRECUpdate; / /wsdl:port /wsdl:service /wsdl:definitions XML using Soap UI soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:BBRECUpdate soapenv:Header urn:AuthenticationInfo urn:userNameTest/urn:userName urn:passwordTester/urn:password !--Optional:-- urn:authentication/urn:authentication !--Optional:-- urn:localeen_CA/urn:locale !--Optional:-- urn:timeZoneAmerica/New_York/urn:timeZone /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:Set urn:REC2012-02-13T00:00:00.000-05:00/urn:REC urn:Request_ID003/urn:Request_ID /urn:Set /soapenv:Body /soapenv:Envelope ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question about Oracle-Clob-Storage-In-Row setting
Just an FYI ... enabling this feature does not go back and fix all of the tables that are storing your data Out of Row BMC has an oracle stored procedure for fixing that. See page 10 and 11 of the Using Oracle CLOBs with BMC Remedy Action Request System white paper. Doing so will reduce your db size considerably (assuming you enabled it after installing ITSM). Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, February 13, 2012 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Question about Oracle-Clob-Storage-In-Row setting ** I was just testing that scenario as you responded. I created a new regular form, adding a character field with db length 8000 before the first save. This is what showed in the logs (clipped for brevity) when I did save it: CREATE TABLE T2011 (C1 varchar(15) not null,C2 varchar(254) NULL,C3 number(15,0) not null,C4 varchar(254) NULL,C5 varchar(254) not null,C6 number(15,0) not null,C7 number(15,0) not null,C8 varchar(254) not null) OK CREATE UNIQUE INDEX IT2011 ON T2011 (C1) OK CREATE TABLE H2011 (entryId varchar(15) not null,T0 number(15,0) NULL,U0 varchar(254) NULL,T1 number(15,0) NULL,U1 varchar(254) NULL,T2 number(15,0) NULL,U2 varchar(254) NULL,T3 number(15,0) NULL,U3 varchar(254) NULL,T4 number(15,0) NULL,U4 varchar(254) NULL) OK ... creates H, T, B tables and views ... ALTER TABLE T2011 ADD (C536870913 clob NULL) Still no indication that it is accounting for the storage in row. I'm sure it's there, I would just like to see it happening or be able to verify it somehow. Thanks, Thad On Mon, Feb 13, 2012 at 12:04 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: You will only see the clause if you add a 0 length character field (or a Diary or a field bigger than 4000 characters) as those are stored as a CLOB. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, February 13, 2012 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question about Oracle-Clob-Storage-In-Row setting ** Hello, We are setting up a new 7.6.04 sandbox server (ARS on AIX, db is Oracle 11gR2) and reviewing our settings from prior versions. We've set Oracle-Clob-Storage-In-Row: T in the ar.conf. My understanding from reading the documents was that this setting causes ARS to add a clause to the CREATE TABLE statement so that clobs are stored in row. In the Using Oracle CLOBs with BMC Remedy Action Request System (March 2009, 89963) white paper it says: To specify the storage option at the Oracle database level, use the ENABLE|DISABLE STORAGE IN ROW clause of the CREATE TABLE statement. So with the setting set and sql logging turned on, I created a regular form, core fields only. This is the entire CREATE TABLE statement from the log: CREATE TABLE T2005 (C1 varchar(15) not null,C2 varchar(254) NULL,C3 number(15,0) not null,C4 varchar(254) NULL,C5 varchar(254) not null,C6 number(15,0) not null,C7 number(15,0) not null,C8 varchar(254) not null) Shouldn't there be a part of that that says STORAGE IN ROW or something similar? I tried googling for examples of what the SQL should look like, but didn't find anything definitive. Is there a way to see if STORAGE IN ROW has been set for that table? Out of curiousity, I ran the same test on our existing 7.1 dev server which has been running with that setting for years and got the same results. So I figure I'm misunderstanding something and would appreciate any insights. Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server 'Alive' check
Additional things to check: NTE:SYS NT Process Control - is the queue building up and not clearing out? Application Pending -- is the queue building up and not clearing out? CAI:Events - is the queue building up and not clearing out? Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 10, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** Ahgood point, I hadn't considered that :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, February 10, 2012 8:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** You may want to make sure your script is not using a user in the Administrator group, so that if for some reason you want to put a server in Admin Only mode, your script would return a failure and have the loadbalancer remove the server from the load balanced group if you set admin only mode to on, something I wish we had done at our installation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 10, 2012 10:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** Well...in my situation, I have a Server Group...so the effort that I'm working on is to make my Load Balancer 'smarter' so that I can take a node out of rotation if it's not working, so this particular approach wouldn't quite work for me, but I agree that in a 'manual' manner, it seems to be a reasonable scenario :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, February 09, 2012 3:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** I am usually satisfied with watching the AR System Email Messages form from the User Tool - I keep an open session on a work desktop that refreshes an open query for Send Message = Yes every 5 minutes, and another open query for Message Type = Outgoing where I can refresh to see all outbound traffic. If I remote in to look at it and see a miscellaneous tli error dialog, SOMETHING blocked the connection, at least momentarily, and I start troubleshooting from there by clearing the dialog. A method that requires even less effort is that I also have a folder in my mailbox that gets copies of notifications to the central Helpdesk, where I am an Associate Member. If there is recent traffic (unread mail in that folder), there isn't a problem. Basically, if people are entering tickets via one of the mid-tiers or Kinetic Request, and notifications (or escalations) are going out, it's working. A corollary benefit of this is that I see outage notifications and maintain an awareness of what kinds of tickets are being entered by both support staff and customers. That may not be what you are looking for, but it works for us. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, February 09, 2012 4:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Server 'Alive' check ** Listers, As we have discussed several times in the past a simple 'port check' isn't sufficient to tell you that your server is 'alive'. I'm looking for assistance with 'what do you check' when you are checking to see if your remedy server is alive and healthy. I'm not looking to check the MidTier in this effort...just the Remedy server itself. So far I have my script performing the following actions - Login - Search User Form - Execute Service The first of course ensures that the server is processing logins The second asks the remedy server to connect to the DB and return results The third 'exercises' it just a bit, asking it to do some things that one of our services does, and return a result These are of course just a small sampling of things I can have my script do...I was looking to the list to see if you have any 'oh yea, that's a good check' type of things that you typically do when embarking on this type of effort. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where
JOB:Senior Remedy Configuration Engineer - Altanta, Georgia
Below is a job opening here at Fiserv for a what we on the list would probably call a Remedy Admin. This person will not be doing any development per se but will be responsible for setting up servers, migrating code changes, troubleshooting issues, etc. This position will require carrying a pager so keep this in mind before applying. You can apply here: https://www4.recruitingcenter.net/Clients/fiservcareers/PublicJobs/controller.cfm?jbaction=JobProfileJob_Id=37273esid=az Or e-mail your resume to Kesha Day (kesha@fiserv.commailto:kesha@fiserv.com) if interested. Job Description: Senior Remedy Configuration Engineer The Senior Remedy Configuration Engineer provides full Remedy administration support for an enterprise implementation of best practices from ITIL (Information Technology Infrastructure Library). This role support all key process areas of ITIL including service level management, IT service continuity management, change management, configuration management, knowledge management, incident management, problem management, and service measurement. Responsibilities: * Full proficiency in the administration of BMC Remedy IT Service Management (ITSM) suite and IT Business Management (ITBM) and related modules including Asset Management, Change Management, Customer Support, IT Service Management, Knowledge Management, Quality Management, Service Desk, and Service Level Agreements * Diagnose, operate, administer, configure and maintain the Remedy Incident Management system * Accountable for administration, of Remedy Action Request System solutions, with a strong focus on the out-of-the box * Assist in the gathering of requirements, prepare technical assessments, provide technical support, training and administration * Work across teams to ensure the highest level platform performance, availability and disaster recovery * Scheduling, testing and deploying regular patches to multiple environments * Work closely with the business analysts and development team to assist in the appropriate extension, integration or development of the platform. Develop, publish and maintain statistical, management and custom reports Requirements: Qualifications: * Red Hat Enterprise Linux experience * Excellent analytical and problem-solving abilities * Effective technical writing and documentation skills * Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing Preferred Qualifications and Experience: * 3 - 5+ years of relevant experience * 7.6.04 experience preferred * Good customer presentation and project management skills (including good listening and customer interaction skills) * Technical proficiency in relevant operating systems, applications, programming languages and technologies (including the BMC Remedy Action Request System, Mid-Tier, ITSM Suite components, and ITBM) * Engage in user, system, and support requirements gathering and provide architectural solution to meet customer requirements of the Remedy application * Excellent analytical and problem Thanks, Sean Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: E-Mail not being read from Exchange server as fast as usual
What's the value of these in your EmailDaemon.properties file? com.bmc.arsys.emaildaemon.ChunkSize=100 com.bmc.arsys.emaildaemon.UserChunkSize=5000 com.bmc.arsys.emaildaemon.SendEmailSetSize=100 com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=100 com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=100 com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=100 If that isn't the issue turn on debugging. A possible issue could be that you are attempting to pop an e-mail that has special characters in it that your DB does not support (for example spam from China) or something like that. You won't know till you look at the debug logs though. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, January 18, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: E-Mail not being read from Exchange server as fast as usual ** Curt, Is that to say that you have over 100 in the mailbox but it's only pulling in 6-7? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, January 18, 2012 8:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: E-Mail not being read from Exchange server as fast as usual ** We are running ARSystem 7.1.0 patch 007 and engine (file version) 7.1.00.008 on an Oracle DB. We have several mailboxes configured - three inbound and one outbound. Nothing has been changed in over a year. One of the inbound gets the brunt of the workload - it is configured at POP3. The polling interval is set to 3 minutes. We typically see it read 100 e-mails from the Exchange server at a time and don't have any issues. Today, it only seems to be reading six or seven messages at a time. I've spoken with our Exchange support people and they don't see any issues on the server. I have no error messages in the stderr.log file. I have already stopped/started the e-mail engine service. Any ideas? Thanks in advance! Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.commailto:cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
My vote is No If they remove the need for the user tool I will probably see the following things from BMC: 1. A core focus on making the web faster/more feature rich. 2. The possibility of integrating the mid-tier with the application server. Which would make for simpler less complex installs. Imagine only having to install a .war file. 3. Better support because resources would be focused on one platform (java maybe?) instead of the multiple os platforms out there. 4. No longer have to worry about users that have old user tools installed. From my standpoint the only thing holding them back would be supporting the legacy apps that use the C api but I'm sure BMC is smart enough to figure it out. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
I tried the Temp table that ARSmarts mentioned and was not able to get it to fire on Delete. When it sent the command using Application-Delete-Entry $SCHEMA$ $1$ it did not trigger the filter action that ran on Delete. I am on ARS 7.5 patch 6 so I hope it isn't a bug but am going to run some more tests to make sure I didn't configure something wrong. Kelly - this is a good idea and I am currently researching. It looks like you can enter in the mapping using a form called Define Command and Command Parameters. I need to register my app (since it is custom) using the CAI Application Registry but in theory this might work. Am I missing something? Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, December 22, 2011 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: How do I force a filter to only happen after save? i.e. phase 3 ** It sounds like this (and ARSmarts') answer is essentially creating your own CAI:Events system. Rather than adding another form and workflow to be maintained, could you just use then event engine already there? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Babineau, Robert Sent: Monday, December 19, 2011 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: FW: How do I force a filter to only happen after save? i.e. phase 3 ** So, not knowing all the workflow in your process, I can't recommend anything to change to make it work with phase 1 and phase 2 processing, so I'll answer your question directly. There is no filter phase override to make them run in phase 3 (only phase 1). However, the following actions do occur in phase 3: Notify, Run Process, and DSO. The run process includes external and internal run process directives. We had a similar issue with phase processing that was addressed with a temp form and 2 filters. Here is what we did: 1) Create a temp form (called whatever) and create 1 filter that runs on Submit that does a Run Process action of Application-Delete-Entry $SCHEMA$ $1$ (remember you may need to put the $SHEMA$ keyword in quotations if your form name has spaces in it). 2) Create a 2nd filter on the temp form that runs on Delete which does a push to the form you need processing on phase 3 to occur. So, if you follow the flow, you get: 1) Push from Form A to Form B and Temp for (i.e. 2 push actions). 2) All workflow for phase 2 runs on form B. 3) Phase 3 processing kicks off (i.e. the run process) and deletes the entry on the Temp Form which triggers the update to Form B (simulating a Phase 3 update). Now, you'll also need to remember that because you are doing 2 pushes to Form B (one from Form A and one from the Temp Form), you need to disable any workflow processing from the 1st push (i.e. form A). This is accomplished by pushing a special keyword or possibly a status value to form B in the 1st push that triggers a Goto action on Form B to jump to 1001 (i.e. jump over all workflow execution). That way you don't get workflow firing twice on one update. One other thing to note is that because the 2nd push is executed from a delete action, you don't get any feedback (i.e. messages) published back to the end user (if you have any). You can get around this by creating an After Modify/After Submit active link that possibly reads the result message from Form B. You'd have to store the message on Form B somewhere in a field. Hope this is the kind of answers you were looking for. Robert Babineau, P.Eng. Bell Aliant robert.babin...@bellaliant.camailto:robert.babin...@bellaliant.ca From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: December 16, 2011 3:14 PM Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
This is a really good idea and I believe it will work. I'm going to try it out and let you know if it worked. Thanks for your submission. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Babineau, Robert Sent: Monday, December 19, 2011 12:21 PM To: arslist@ARSLIST.ORG Subject: FW: How do I force a filter to only happen after save? i.e. phase 3 ** So, not knowing all the workflow in your process, I can't recommend anything to change to make it work with phase 1 and phase 2 processing, so I'll answer your question directly. There is no filter phase override to make them run in phase 3 (only phase 1). However, the following actions do occur in phase 3: Notify, Run Process, and DSO. The run process includes external and internal run process directives. We had a similar issue with phase processing that was addressed with a temp form and 2 filters. Here is what we did: 1) Create a temp form (called whatever) and create 1 filter that runs on Submit that does a Run Process action of Application-Delete-Entry $SCHEMA$ $1$ (remember you may need to put the $SHEMA$ keyword in quotations if your form name has spaces in it). 2) Create a 2nd filter on the temp form that runs on Delete which does a push to the form you need processing on phase 3 to occur. So, if you follow the flow, you get: 1) Push from Form A to Form B and Temp for (i.e. 2 push actions). 2) All workflow for phase 2 runs on form B. 3) Phase 3 processing kicks off (i.e. the run process) and deletes the entry on the Temp Form which triggers the update to Form B (simulating a Phase 3 update). Now, you'll also need to remember that because you are doing 2 pushes to Form B (one from Form A and one from the Temp Form), you need to disable any workflow processing from the 1st push (i.e. form A). This is accomplished by pushing a special keyword or possibly a status value to form B in the 1st push that triggers a Goto action on Form B to jump to 1001 (i.e. jump over all workflow execution). That way you don't get workflow firing twice on one update. One other thing to note is that because the 2nd push is executed from a delete action, you don't get any feedback (i.e. messages) published back to the end user (if you have any). You can get around this by creating an After Modify/After Submit active link that possibly reads the result message from Form B. You'd have to store the message on Form B somewhere in a field. Hope this is the kind of answers you were looking for. Robert Babineau, P.Eng. Bell Aliant robert.babin...@bellaliant.camailto:robert.babin...@bellaliant.ca From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: December 16, 2011 3:14 PM Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How do I force a filter to only happen after save? i.e. phase 3 ....
I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
It is my understanding `! forces a phase 1 operation not a phase 3. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, December 16, 2011 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: How do I force a filter to only happen after save? i.e. phase 3 ** You need to change the ~! To `! in the filter name From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, December 16, 2011 1:14 PM To: arslist@ARSLIST.ORG Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
Thanks Chris, My workaround is close to that - add a table field to the People form and loop through each record. This will send the TR values instead of the DB values like I am seeing. Since I am 99% of the way there with what I have I am trying to avoid the rewrite I'm going to try a few more things to see if it resolves my issue. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris (CONTR) Sent: Friday, December 16, 2011 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: How do I force a filter to only happen after save? i.e. phase 3 ** How about using the TR.Value which should capture the changed name? -- Chris Danaceau 301-903-8741 Contractor to the Department Of Energy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, December 16, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application Pending Form
CAI:Events and NTE:SYS-NT Process Control are two that come to mind. CAI Events is mainly for SRM requests. NTE:SYS-NT Process Control is for notifications. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Wednesday, November 16, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Application Pending Form ** Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in that our Application Pending form had over 300K entries and does not appear to clear/purge itself? Does anybody else have this issue and/or do you know of any other forms which should possibly purge themselves and would cause performance issues if they didn't? We are running 7.6.04 on Linux. Thanks - Mike _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Auto-Table Refresh After Active Link fires
What are your settings for Initial Row Selection and for Refresh Row Selection for the table? Have you played with those settings to see if it does what you want? I have had similar issues because tables were set up a certain way by default and had to choose the Retain Selection, No Workflow option to keep it from happening. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Wednesday, November 16, 2011 12:45 PM To: arslist@ARSLIST.ORG Subject: Auto-Table Refresh After Active Link fires Hi All! We are in the process of upgrading to ARS 7.6.04 on our prod servers; and we have locally created forms, etc. Currently we are on 7.1.0 patch 006. During testing we found a 'new' feature we'd like to workaround or disable if possible for certain tables. We have some tables in which several questions are stored and the user needs to go thru and answer before moving to another status. So, what is happening is that they highlight a row in the table, which add the question to a box above the table, they answer the question and commit it to the db by clicking on a button. When they click on the button, in our CURRENT version, their cursor remains on the row and the table does NOT refresh.. in 7.6.04 however, after each commit (clicking on the button and an active link runs) the table refreshes and they have to scroll back down to the next question in line. I've pasted info below from the Differences Doc 7.6.04 version... Is there a way to stop this Auto-refresh until they answer all the questions, without re-writing the entire process? thanks so much!!! :) Mary Dollus SAIC Remedy Developer (p.s. Hi ALL! it's been along time,, hope all is well with everyone! :)) This is from the 7.6.04 Behavioral Differences Between BMC Remedy User and Browser Clients doc… This is what I “think” may be causing the complaint of the table refreshing and setting the rows back to the top every time they answer a question in the table. CHANGE FIELD ACTION Client Added in 7.1.00 white paper—Refreshing a table field occurs when the active link action is processed. Browser Added in 7.1.00 white paper— Refreshing a table field occurs after processing all active links for an Execute On condition. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Web-service Timezone question for date/timestamp fields
Check the user that you are authenticating with for the web service call (you must pass in a user name and password). My guess is the user's settings are -7. It should be in the user's application preferences. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** Hi Andrew, I am sorry, I should have been more clear. I am consuming a web-service outside of web-service filter action(using a custom java web-service client). Does that make a difference or is it still always server timezone? My issue is both my midtier and ARServer are set to Pacific timezone, which means I should expect -8 and not -7 in SOAP envelope from Nov 6 onwards. My default user for midtier is set to America/Los_Angeles timezone. My dilemma is why is it sending me -7 instead of -8. Thanks Chintan. From: Andrew C Goodall ago...@jcpenney.com To: arslist@ARSLIST.ORG Sent: Wednesday, November 16, 2011 10:50 AM Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** Comes from the timezone of the ARS server I believe that executes the web service filter action. e.g. try changing your server timezone and see if it changes. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 12:09 PM To: arslist@ARSLIST.ORG Subject: Remedy Web-service Timezone question for date/timestamp fields Hello all, I am getting an element back from Web-service which looks like this ns0:Create_Date2011-11-09T05:00:00-07:00/ns0:Create_Date Now, question I have is who sets -07:00? Is it hard-coded in midtier code or does mid-tier gets the timezone from preference form for default midtier user? Thanks Chintan. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Need help Modelling a Failover environment within the CMDB ....
Does anyone have any best practice suggestions, or any approaches to modeling a failover environment within the CMDB? Since the failover environment is related to the same Application or Service it makes it a little tricky but I would think the collective brains on the list have tackled this before. Main issue we are trying to solve: How will a person know that a server is for failover and is not Production at the moment? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Oracle-RAC and ARS Issues?
We have had this issue before with the oracle RAC. There is a setting in oracle called max_commit_propagation_delay that must be set to zero. If not there will be a delay between all of the nodes when synchronizing data/schema changes. What was happening with us was that node 1 would get the update but because we had a load balanced connection it may query the data from node 3. Our dba had a delay set between the node synchronization. So we would query node 3 for the data and Remedy would not be able to find it. It seems to me that this may be happening in your environment. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Sunday, October 16, 2011 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle-RAC and ARS Issues? John's note struck an odd thought.. What are the chances some developer has the wrong server configured to the wrong IP address on his host file on one of his laptop or PC he works from (If you'll or he is not using DHCP), thus sending some of the development to the wrong machine from one of them? Its unlikely anyone would do that mistake, but not an impossibility.. Joe -Original Message- From: John Peto Sent: Sunday, October 16, 2011 3:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Oracle-RAC and ARS Issues? Hi JD, I'd say RAC with one node running is very close to a stand alone db... Post restore I presume if you don't make any admin changes - the problem doesn't happen? If that's the case then it's got to be worth putting SQL logging whilst you make changes, and until the problem occurs. Either Remedy isn't issuing the full SQL statements, or the db is silently not applying them (both sound a little crazy). If Remedy is issuing the correct SQL, then I'm thinking that dev and test are getting mixed up, i.e. admin changes made on dev, some of the SQL goes to dev RAC, some goes to test RAC, Remedy wouldn't complain - niether would the respective dbs (initially) - The whole things sounds crazy, but it would only take a load balanced VIP to get messed up or a tns.ora update to go bad. There's many ways to check this at db level - but with no db support at all, I'd add a script to cron (assuming unix) to output netstat|grep 1521 to a file every few minutes and look for any IPs that aren't as per the tns entry for your SID. Since the problem is crazy - I'm hedging that the explanation is crazy :-) JP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Hi Bhupesh, One thing that no one has mentioned on this thread is the consideration of case sensitivity. If you want case-insensitive searches then MS-SQL would be a better bet. However db performance would be reduced compared to Oracle. Since it is MS-SQL your choice of OS becomes more clear ... Oracle Provides Case-Insensitive searching but it is my understanding that the performance of the DB is reduced dramatically when it is turned on (I'm sure someone on the list may disagree). Another option is to use Oracle and utilize Full Text Search cabability within Remedy. This requires some customization in that you must choose the fields that belong to the Full Text Search capability but also requires more resources for your app server. The advantage of this approach is that you get the faster Oracle performance (case-sensitive) with the advantages of case-insensitive searches. In addition I would recommend separating your app server from your DB server if you haven't decided that already. 7.6 has new search capabilities which may make this an irrelevant discussion. I have been burned before because I did not bring up the case insensitive issue. Just speaking from experience. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Wednesday, October 05, 2011 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Hey Joe, It is my understanding that MS-SQL outperforms any oracle implementation on any OS when it comes to case-insensitive searches (provided the hardware was similar). Oracle does not support it as an option you turn on with 10g or earlier (10GR2 is where you can build indexes that use full text search). Before R2 you have to rebuild all of your searches to use “UPPER(FIELD1) = UPPER(FIELD2)” which involves a full table scan because “UPPER” is a function. I found this from a remedy message board: “It should be noted that this is NOT a BMC/Remedy issue. In Oracle 10g it is documented that you can set “case insensitivity” by setting the session parameters: NLS_SORT=BINARY_CI and NLS_COMP=LINGUISTIC What we've found in various Oracle forums is that setting these renders all of your existing indexes useless to the DB until you recreate them using the syntax: create [unique] index index_name on table_name (NLSSORT(column_name, 'NLS_SORT=BINARY_CI')); Here’s an example of how this even affects the unique index on C1. Notice that without setting “case insensitivity” the DB is able to do an INDEX UNIQUE SCAN returning the row very quickly with an overall cost of only 2:” It should be noted that Remedy does not build indexes this way out of the box. You would have to configure ardb.conf to build them this way (and I’m not sure if it could do it). Which would be a major pain. Again … this could be accomplished via a different means in Remedy by using Full Text Search. Your crunching is not done at the DB level but at the app level. Not every field needs to be case insensitive. You gain performance at the db level because of the case-sensitive search and you gain the functionality of case-insensitive search via Full Text Search. – this would be realized if you went the Oracle route. All I am saying is that there are other considerations when choosing your Hardware/OS. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, October 05, 2011 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** I heard the same thing about Oracle case insensitivity too.. But what I would like to know is compared to what? Are we comparing an Oracle case sensitive database against another Oracle case insensitive database? If so yes its obvious there would be an expected performance hit.. Or is that comparison between a MS-SQL case insensitive database vs an Oracle on Unix case insensitive database of the same size and same type of data? Or is that comparison between a MS-SQL case insensitive database vs an Oracle on Windows case insensitive database of the same size and same type of data? The second and third comparison would be more the kind one would ideally want to look at if you want to really make a selection between two databases/platforms offering the same feature.. Joe From: Garrison, Sean (Norcross)mailto:sean.garri...@fiserv.com Sent: Wednesday, October 05, 2011 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi Bhupesh, One thing that no one has mentioned on this thread is the consideration of case sensitivity. If you want case-insensitive searches then MS-SQL would be a better bet. However db performance would be reduced compared to Oracle. Since it is MS-SQL your choice of OS becomes more clear … Oracle Provides Case-Insensitive searching but it is my understanding that the performance of the DB is reduced dramatically when it is turned on (I’m sure someone on the list may disagree). Another option is to use Oracle and utilize “Full Text Search” cabability within Remedy. This requires some customization in that you must choose the fields that belong to the “Full Text Search” capability but also requires more resources for your app server. The advantage of this approach is that you get the faster Oracle performance (case-sensitive) with the advantages of case-insensitive searches. In addition I would recommend separating your app server from your DB server if you haven’t decided that already. 7.6 has new search capabilities which may make this an irrelevant discussion. I have been burned before because I did not bring up the case insensitive issue. Just speaking from experience. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Wednesday, October 05, 2011 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please
Re: Bitmap indexes vs Regular indexes
Is there a way to accomplish what he is asking for by configuring the ardb.conf file? I would think that the index could be maintained that way via Remedy. Just curious. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 04, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Bitmap indexes vs Regular indexes ** Also keep in mind that certain form modifications will drop those indexes. If that happens you will need to recreate the indexes. It used to be that the alteration of the precision of a decimal field, or the modification of a currency field would trigger this. Not sure if this still holds true. Axton Grams On Tue, Oct 4, 2011 at 11:25 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Well, the immediate question is best answered by whether fast submits or fast searches are more important. That's a form-by-form argument, and you have to balance your users' needs and potential SLAs for performance in there as you see best. The longer-term question is about the viability of having your indexes maintained at the DB level. I think if I were having some there, I would want to have them all there - if that made sense from a performance standpoint, and if they could be maintained in sync with application customizations. That's a lot of work - is the potential gain worth it? Guillaume's advice is sound. Rick On Tue, Oct 4, 2011 at 9:19 AM, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com wrote: ** Hi Ron, My thoughts are these bitmap indexes should be created at the database level, so that Remedy is not aware of them, because all Remedy created indexes are standard (i.e. b-tree indexes). After these indexes are created, the DBA can profile the overall performance again, to see if the expected benefits are there. Otherwise, the bitmap indexes should be dropped and the indexes created as b-tree through Remedy. When you migrate the forms between environments, you need to remember to re-create these bitmap indexes at the database level. What BMC is saying that bitmap indexes are longer to write depends on the level of concurrency on the update of the bitmap index: it may or may not be an issue in your environment take a look at this article here: http://www.oracle.com/technetwork/articles/sharma-indexes-093638.html Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Ron Tavares [ron.tava...@gmail.commailto:ron.tava...@gmail.com] Sent: Tuesday, October 04, 2011 9:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Bitmap indexes vs Regular indexes ** Good Morning List, I am a Remedy guy, not a DB guy,.. so I am looking for some help from the DBAs on the List. Recently, our DBA ran a performance analysis of our Remedy DB and came back with 9 fields that are recommended for indexing. 3 of those fields are recommended to have bitmap indexes. This cannot be created in Remedy. So we can either create these as standard indexes instead of bitmap, so that the Remedy system is aware of them, (this is what BMC is recommending). OR, we can have the DBA create them at the DB level as the recommended bitmap indexes, but then Remedy is not aware they exist. BMC is saying that bitmap indexes have a downfall in that they take a lot longer to write to. Our DBA is saying that we will not get the searching performance improvement we seek unless we use the bitmap indexes. Any thoughts from the pros? Thanks in advance, .ron _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE error on Relationship Class Mapping
Dumb question but I will ask anyway. Is your DB view in a different schema from you Remedy schema? Maybe ARAdmin (I'm assuming that is your DB schema) has permission to query view 1 but doesn't have sufficient oracle permissions to query view 2? On the AIE console go to Database Field Menus and try reloading the table/field definitions. That is the only other thing I can think of if the permissions are not correct. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 03, 2011 2:47 PM To: arslist@ARSLIST.ORG Subject: AIE error on Relationship Class Mapping ** We have several CI Class Mappings set up to pull data from an external DB view. We can pull in the Computer System data just fine, but none of the System Component (i.e. Disk Drive, OS) tables will work at all, even when run manually and individually. The error message we are seeing - for all fields in all relationship forms - is this: *** Field Mapping Error for field name -- Column fieldname not defined in table 'DBVIEWNAME' The column names are most certainly defined in the DB view, because that's what I used to build the mappings in the first place. The fact that we get that message for every field on every form *except* ComputerSystem tells me that it is likely a connectivity error, but we are using the same connection parameters for all of the mappings and connections. We can't see any significant setup differences between what is working and what isn't. Has anyone seen this before? ARS/ITSM/AIE 7.6.04 SP1 Linux/Oracle Rick _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle stored procedure call ...
call probably works in MS SQL but doesn't work for Oracle. Execute works if you run it via SQLPlus but doesn't work in a filter. From what I can tell you must have a begin and end (for oracle) and it must be on one line. Just putting it in the ARSList archives because I know I will forget this and wonder why in the world my stored procedure isn't working Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, September 23, 2011 1:53 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle stored procedure call ... ** Doesn't this work and do what you want or is there more to it than that? call TEST_SP2; Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, September 22, 2011 5:23 PM To: arslist@ARSLIST.ORG Subject: Oracle stored procedure call ... ** This is kind of weird but I have been debugging why an oracle stored procedure call wasn't working for me. We created a simple stored procedure called TEST_SP2 and it would not work. What we found was you had to put it all on one line: declare begin TEST_SP2; end; This did not work: Declare Begin TEST_SP2; end; Anyone notice similar behavior? It used to work that way in 7.0.1 but I might be mistaken. We are currently on 7.5 patch 6. Do I need to do something different? Thanks, Sean _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.1 P6 Server -- 4 days restarting (possible memory OS 32bit issue) signal is 11
Try running a ulimit -a to find the limits available to the user running remedy
(make sure you are logged in as that user).
Check a couple of things:
find the process number of the arserverd process and do a pfiles {processed}
-- compare to the ulimit of open files
Do a top and hit shift M to sort by memory. Check and see if the arserverd
process is maxing out beyond your ulimit.
I have had an issue in the past (Remedy 6.0) on solaris before where the
number of open files was exceeded by Remedy - especially when I used web
services. I only found this by running a script every few minutes for the
pfiles and logging it in a file. Just before the crash remedy hit the max of
open files.
I'm not saying this is your issue but it would help eliminate a possibility.
Thanks,
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Friday, September 23, 2011 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 P6 Server -- 4 days restarting (possible memory OS 32bit
issue) signal is 11
**
Hi Mark, Patrick,
Signal 11 is SIGSEGV which is not necessarily a malloc failure though indeed a
malloc failure may lead to it. It is not always possible to log malloc
failures - after all it takes some memory to cut a log record.
A segmentation violation is always the result of bad code (accessing memory not
allocated to the process or not in the processes address space - which 0 is a
candidate (malloc's return value on failure)).
That being said, it is possible to not trigger the execution path with that bad
code by altering filters etc, so definitely the route to go on is along the
lines that Mark talked: the core is always a wealth of info - even though ARS
will not have debugging compiled in ;-) I would also turn on all logging.
SQL, API, Filter on the server, and unlimited, and pointing to the same file
until the next occurrence. Then you will have a wealth of ARS information to
go through. Generally something will stand out.
Recursive filter loops are usually trapped by the maximum filter limit - though
if that is set high enough the process will run out of memory before hitting up
against that. If yours is high, you could try setting it lower.
You may also want to go to a higher patch level if one is available. I am no
longer that familiar with the patches available on 7.1.
Also, I know that memory on Solaris may be restricted by the admin. (I forget
the commands to determine this - but they will be easily found on the web).
ulimits Perhaps?
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.commailto:ben.cher...@softwaretoolhouse.com
Web: www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: September-23-11 09:08
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 P6 Server -- 4 days restarting (possible memory OS 32bit
issue) signal is 11
**
It may be memory but I would expect to see malloc errors (ARERR 300) in the
arerror.log if this was the case. The fact you're not seeing a stack trace
like this;
Mon Sep 20 08:33:52 2010 6
Timestamp: Mon Sep 20 2010 08:33:52.1865
Thread Id: 4
Version: 7.1.00 Patch 009 201009200800
ServerName: test71
Database: SQL -- Oracle
Hardware: sun4u
OS: SunOS 5.10
RPC Id: 337
RPC Call: 106 (GLXS)
RPC Queue: 390600
Client: User Demo from Remedy Administrator (protocol 13) at IP address
192.168.1.54
Form:
Logging On:
suggests it may be a recursive filter - on Solaris this often causes a crash
without logging anything useful. Check to see whether there are any core files
in the server/bin directory as this is another symptom of this type of crash on
Solaris. If cores are enabled (check with the OS coreadm command) then the
server may create them even though you're not running a debug build.
If you do have some core files then run the pstack command against them (pstack
core) and you will be able to see the stack of each thread within the server -
if it is a recursive filter causing a stack overflow then one of the threads
should stand out as being much bigger than the others. Depending on what you
see you may then need to enable FILTER/SQL logging to try and capture the
workflow that is causing the crash. It's also worth checking the
Filter-Max-Stack value in ar.conf - various installers set this to a very high
value - try reducing it back down to 50 or so and this should stop most filter
recursion
Re: Oracle stored procedure call ...
I get this ARERR [552] Failure during SQL operation to the database :
ORA-00911: invalid character when I do the following:
{CALL Test_SP2();}
{CALL Test_SP2;}
{CALL Test_SP2}
CALL Test_SP2;
CALL Test_SP2
Let me know if you have better luck than I do.
Thanks
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, September 23, 2011 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle stored procedure call ...
**
Call is portable and works for both Oracle and Microsoft for me. Here is the
language reference for each in case you want to try it.
http://download.oracle.com/docs/cd/E11882_01/server.112/e17118/statements_4008.htm#i2119950
http://msdn.microsoft.com/en-us/library/aa198007%28v=sql.80%29.aspx
You may need to have braces around instead:
{CALL Test_SP2}
I'll check our syntax when I get back in the office.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Friday, September 23, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle stored procedure call ...
**
call probably works in MS SQL but doesn't work for Oracle. Execute works
if you run it via SQLPlus but doesn't work in a filter. From what I can tell
you must have a begin and end (for oracle) and it must be on one line. Just
putting it in the ARSList archives because I know I will forget this and wonder
why in the world my stored procedure isn't working
Thanks,
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, September 23, 2011 1:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle stored procedure call ...
**
Doesn't this work and do what you want or is there more to it than that?
call TEST_SP2;
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Thursday, September 22, 2011 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Oracle stored procedure call ...
**
This is kind of weird but I have been debugging why an oracle stored procedure
call wasn't working for me. We created a simple stored procedure called
TEST_SP2 and it would not work. What we found was you had to put it all on
one line:
declare begin TEST_SP2; end;
This did not work:
Declare
Begin
TEST_SP2;
end;
Anyone notice similar behavior? It used to work that way in 7.0.1 but I might
be mistaken. We are currently on 7.5 patch 6. Do I need to do something
different?
Thanks,
Sean
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
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Oracle stored procedure call ...
This is kind of weird but I have been debugging why an oracle stored procedure call wasn't working for me. We created a simple stored procedure called TEST_SP2 and it would not work. What we found was you had to put it all on one line: declare begin TEST_SP2; end; This did not work: Declare Begin TEST_SP2; end; Anyone notice similar behavior? It used to work that way in 7.0.1 but I might be mistaken. We are currently on 7.5 patch 6. Do I need to do something different? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Apache Front End configuration for web logic load balancing ....
Just curious if anyone has done any configuration of an apache front end web server for a back end mid-tier server. Our server environment requires a DMZ so we are fronting our mid-tiers through apache servers. What we were not able to figure out was how to load balance the connection from the mid-tier to the apache without getting . Our end goal is this: Load Balancer1 / | \ / |\ Apache 1 Apache2Apache3 \ |/ \ | / Load Balancer 2 / | \ / |\ MT1 MT2 MT3 \ |/ \ | / Load Balancer 3 | | ARS Server Group Currently we have this: Load Balancer1 / | \ / |\ Apache 1 Apache2Apache3 | | | MT1 MT2 MT3 \ |/ \ | / Load Balancer 3 | | ARS Server Group The reason we wish to move to this configuration is so that if a mid-tier goes down the user's session does not get lost. In our current configuration if we bring a mid-tier down for maintenance a user's session must be re-established. There are several apache modules that handle sessions for you. So we were wondering if anyone has tried any apache modules and got it to work like that. Mod_tsession, mod_session, and mod_wl are some of the modules that come to mind that may help but we have not tried them. I remember BMC told us that we must have a one to one with apache to make this work (this was told to engineering and don't really know all the reasons). I was wondering if there have been any new developments or if anyone has gotten it to work this way even though it may not be Supported by BMC. Our environment: Apache 2 front end web servers Mid-Tier 7.5 patch 6 running on weblogic 10 ARS 7.5 patch 6 Oracle 10g Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: can I have a table field with a temp dataset?
This is how I have approached this problem in the past: I do a single join form: I do an outer join between table a and table b where a.instance id = b.instance id In the first table I only display records where b.instance id is null In the second table I only display records where b.instance id is not null. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 21, 2011 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: can I have a table field with a temp dataset? ** Andrew, If you make your table for Table A be a join of A and B, and make the join do something like 'A GUID != B.GUID' or something like that, then A would automatically filter based on the contents of B as well. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, September 20, 2011 2:54 PM To: arslist@ARSLIST.ORG Subject: can I have a table field with a temp dataset? ** I'm not sure how to put a succinct title on this...I'll try to explain I want 2 tables on a display form with add and remove buttons where I can: 1. Add item 1 from Table A to Table B, but then also remove from Table A so it does not show up as an available selection again - since user just added it. 2. Remove item 1 from Table B and add back to Table A. At the end of the Add / Remove process then I will process that data in Table B. I can get 90% for what I'm looking for using real forms associated with the tables, however in this design the issue I have is that all the original available selections are always listed- I do not really want to delete the record from Table A only hide it from selection view again. So far it looks like I can only associate a table to a form and I'm not able to add custom columns to the table outside of that form. This is so easy to do in .Net with temp datasets :( Currently, I'm thinking the only way I can do this is if I append to an External qualification for Table A - where not like items in table B. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: can time zone be set in API authentication?
In the Java API: ARServerUser../../../../com/bmc/arsys/api/ARServerUser.html#ARServerUser(java.lang.String,%20java.lang.String,%20java.lang.String,%20java.lang.String,%20java.lang.String,%20java.lang.String,%20java.lang.String,%20java.lang.String)(Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html user, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html password, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html authentication, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html locale, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html timeZone, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html customDateFormat, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html customTimeFormat, Stringhttp://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html server) Constructs an ARServerUser with user name, password, authentication string, locale, time zone, date and time formats, and server initialized. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Monday, September 19, 2011 11:30 AM To: arslist@ARSLIST.ORG Subject: can time zone be set in API authentication? ** So in a web service call you can set time zone: urn:AuthenticationInfo urn:userName?/urn:userName urn:password?/urn:password !--Optional:-- urn:authentication?/urn:authentication !--Optional:-- urn:locale?/urn:locale !--Optional:-- urn:timeZone?/urn:timeZone /urn:AuthenticationInfo Can the time zone also be set in an API call? If not in a separate parameter then may be in the authentication string? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Advanced Search Query
Don't know why (It's the geek in me) but I had to try it. I did this against the incident form: 'Submit Date' = $DATE$ - 60*60*24*31 AND ((( 'Submit Date' - 1/1/1970) % 86400) = (6 * 3600) OR (( 'Submit Date' - 1/1/1970 ) % 86400) (18 * 3600)) When I looked at the actual results I had to use 6*3600 and 18*3600 Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, September 16, 2011 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Query I just re-read and realized that hcmdr5 was looking for the opposite hours so just swap the = and the in the query -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, September 16, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Query Try the following ( ((( $Create Date$ - 1/1/1970) % 86400) = (7 * 3600)) AND ((( $Create Date$ - 1/1/1970 ) % 86400) (19 * 3600)) ) Description of above qualification: (This gives you = 7:00 AM and 7:00 PM) What this is doing: Subtract off the start of time to convert Remedy value to an integer (if you don't do this ARS tries to work with the value as a string). Use the Modulus % (remainder after division) of number of seconds in a day (86400) to get the number of seconds since Midnight. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of hcmdr5 Sent: Friday, September 16, 2011 10:05 AM To: arslist@ARSLIST.ORG Subject: Advanced Search Query Using the Advanced Search is there a way to retrieve all the requests that were created within a certain time interval, for example, between the times of 7 PM and 7AM for the past month. This is needed to find out how many tickets were created after hours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance question CTM:People timing
I'm a little confused on the question ... but to run the query via the DB takes 63 ms with ~49,000 people records. Oracle database. To run a query via Remedy 'Remedy Login ID' = some user id Takes ~ 1.766 ms to display fully. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, August 22, 2011 7:06 AM To: arslist@ARSLIST.ORG Subject: Re: Performance question CTM:People timing ** 140 ms with 20.000 records, MS SQL 2005. Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of John Sundberg [john.sundb...@kineticdata.com] Sent: 19 August 2011 23:34 To: arslist@ARSLIST.ORG Subject: Performance question CTM:People timing ** How long does it take your DB system to resolve a query for an exact match on CTM:People where the query is 'Remedy Login ID' = some user id Also -- how many records are in your CTM:People -- and what DB are you using? Our sample system is 800ms - with 40,000 records... , Oracle 11g2 (Please get the timings from SQL log) -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance question CTM:People timing
Typo ... 1.766 seconds instead of 1.766 ms :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Monday, August 22, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Performance question CTM:People timing ** I'm a little confused on the question ... but to run the query via the DB takes 63 ms with ~49,000 people records. Oracle database. To run a query via Remedy 'Remedy Login ID' = some user id Takes ~ 1.766 ms to display fully. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, August 22, 2011 7:06 AM To: arslist@ARSLIST.ORG Subject: Re: Performance question CTM:People timing ** 140 ms with 20.000 records, MS SQL 2005. Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of John Sundberg [john.sundb...@kineticdata.com] Sent: 19 August 2011 23:34 To: arslist@ARSLIST.ORG Subject: Performance question CTM:People timing ** How long does it take your DB system to resolve a query for an exact match on CTM:People where the query is 'Remedy Login ID' = some user id Also -- how many records are in your CTM:People -- and what DB are you using? Our sample system is 800ms - with 40,000 records... , Oracle 11g2 (Please get the timings from SQL log) -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can I pass multiple input parameters in direct SQL
I don't know about MS SQL but in Oracle you can do this (via direct SQL)
BEGIN
Stored_Procedure_Name('$Param1$', '$Param2$', );
END;
Where Param 1 and Param 2 are your fields from remedy.
I am not familiar with MS SQL but I believe it does support BEGIN and END;
blocks like Oracle does.
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of benny shell
Sent: Monday, August 22, 2011 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: How can I pass multiple input parameters in direct SQL
** I'm a little confused.. The you can pass any number of parameters to the
stored procedure in the SQL statement you use to call it, ,just substitute the
field names in the text of the SQL call.
On Fri, Aug 19, 2011 at 10:49 PM, gok's
gmedise...@yahoo.commailto:gmedise...@yahoo.com wrote:
Hi ALL,
ARServer 7.5
Database:SQL 2005 sp2
Windows NT
I am trying to pass multiple input parameters to a stored procedure but is
it possible to pass multiple parameters...can some one suggest me.
Thanks
G
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JOB:Staff Developer - Norcross, GA
This is kind of an unusual position. The focus will be primarily on systems integrations with Remedy rather than on Remedy development itself. Java and PL/SQL experience is strongly desired but an understanding of Remedy development/troubleshooting is an plus but not required. Our team will help bring you up to speed on the Remedy stuff if you are fairly new to Remedy. This position requires little to no travel and will require you to be on call for at least 2 weeks a month. PLEASE DO NOT SEND RESUMES TO ME. Please use the link below to submit your Resume. https://www4.recruitingcenter.net/Clients/fiservcareers/PublicJobs/controller.cfm?jbaction=JobProfileJob_Id=35596esid=az Once submitted you may contact kesha@fiserv.commailto:kesha@fiserv.com for any follow up. Staff Software Developer - (SH35596) Location: Norcross, GA Business Unit/Branch: Corporate Responsibilities will include: * Develop business solutions using Java/J2EE and Oracle RDMS. * This candidate will also be mentored to develop forms, triggers and escalations within the Remedy ITSM Suite * Create and maintain technical documentation, release notes for developed solutions * Participate in functional and technical meetings throughout the Software Development Life Cycle (SDLC) * Provide Tier 2 application support, including root-cause analysis, troubleshooting of Incidents and Problems, and follow-up activities. * Responsible for the coordination of activities between the Business Systems Development team and its internal partners (Tools Platform Engineering, DBA, Process Owners, etc) * Point of contact and technical liaison between the Business Systems Development team and other technical teams * Open and work trouble tickets with our vendors Skills * 3-5 years practical experience developing Java/J2EE solutions * Relational Database knowledge and SQL skills (Oracle, MS SQL Server) * Ability to work in a self-directed and independent fashion as well as within a group setting * Strong verbal communication and technical writing skills a must * Web 2.0/Web Service development experience a plus Education: * Bachelor's degree in Computer Science, Information Technology or equivalent. Fiserv (NASDAQ: FISV), is the leading global provider of financial services technology solutions, bringing information management and electronic commerce systems and services to the financial services industry. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, WI, Fiserv is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts. With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
HPD:INC:ResetKickbackCount Escalation question .... out of the box escalation seems to be updating every incident older than 31 days
Verson Info: ARS 7.5 running on Oracle 10g ITSM 7.6 patch 1 Problem: There is a escalation called HPD:INC:ResetKickbackCount that has a qualification: 'Closed Date' ($TIMESTAMP$ - 2678400) I.e. - if the closed date is less than 31 days from the current timestamp (only runs at the 1st of every month) That is resetting something called a Kickback_Count and setting the field z1D Action to RESETKICKBACK on every incident closed longer than the past month. This is out of the box workflow which is basically updating every single incident in remedy older than 31 days at the first of every month. Does anyone know what this is for? And it would seem logical to me not to update any incident that is closed ... or if anything change the qualification to only process records between 31 and 62 days? Anyone seen this before and have a recommendation? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Integrating with CTM:People vs. BMC_People
We are on ITSM 7.6 patch 1 so my answers on based on that. I personally have found the BMC_Person class rather useless and a waste of time to maintain. The reason is that most of the ITSM workflow fires on the AST:AssetPeople relationships. In addition the related CIs on the CTM:People form will not show up when looking at the people record unless you go through AST:AssetPeople. I heard rumors though that in later versions of remedy that there was a design to merge BMC_Person and CTM:People into one table. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, August 02, 2011 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating with CTM:People vs. BMC_People ** This isn't based on anything but educated guesses, so with that in mind let me see if I have the structure down: In pre-7.6 versions, relationships between People and CIs were dealt with by querying the CTM:People form. That was ok, but a case can be made for managing specific people (not necessarily all) in the CMDB. So the 7.6 way we're talking about now is at least a transitional shift away from the standard people forms toward using the CMDB BMC_People form for setting relationships between CIs. That makes a cleaner relational model as well as a more flexible one. It also has the benefit of allowing customers who use a CMDB apart from ITSM the ability to easily do so without giving up the ability to track people/CI relationships. Seems a sound strategy to me. Thoughts? Rick On Tue, Aug 2, 2011 at 12:38 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Does this filter pick or choose which CTM:People entries to populate into BMC_People? I am about to re-develop my integration that takes LDAP data from a SQL Server and shoves it into CTM:People, User, and CTM:PeoplePermissionGroups and maintains those records with a live feed. There are currently about 266,400 people and user records, of which 336 are support staff (that generates about 341,000 CTM:PPG recs). When we upgraded to 7.6.04.01 we saw 475 records created in the BMC.CORE.BMC_Person table; three more have appeared since then. We have made no effort to deal with these, having no experience with the CMDB or reconciliation. After the upgrade we turned off all of the integration filters and AIE jobs, although RRR|Chive updates the individual tables from production nightly. Personally, I can only see adding the IT staff initially, but it will probably be easiest to filter to the active faculty/staff records (14,170 recs including student employees - they have a custom role flag in CTM:People that is set by the integration). Has anyone already tackled this, and able to shed some light on the process?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, August 02, 2011 1:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Integrating with CTM:People vs. BMC_People ** An OOB filter triggers off of CTM:People that creates/ updates BMC_PERSON just push to CTM:People and set 'z1d Action' to PEOPLESYNC_CREATE or PEOPLESYNC_UPDATE. You will be able to see a new record create in BMC.Sandbox and the reconcile into your CMDB. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, August 02, 2011 1:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Integrating with CTM:People vs. BMC_People ** Good afternoon, As I'm upgrading from ITSM 7.0.3 to 7.6.4, one thing I'd like to do is continue to have my People data updated from Active Directory. For 7.0.3, I built an integration where some escalations run and dump the People data into a staging form that then goes into CTM:People. However, now that I have the BMC_People class in the CMDB, I'm considering if it would be better to put the data there instead, and use that to update the People data. I'd like to know what your thoughts are on this. It's obviously easier for me to take my pre-existing code and migrate it to my 7.6.4 servers, but if there is an advantage to loading it into BMC_People first, I'm open to going that route instead. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Email Logs size
Any chance you have debug turned on? You can tell by looking at the startup script emaild.sh Look in the $JAVA_HOME/jre/lib for a logging.properties file. In there it will tell you what level you are at. If it says DEBUG then that may be why the file is growing so big. In addition each error is stored in the AR System Email Error Logs form. So I would imagine that table is quite large and you may want to consider deleting that data. This is on page 175 of the email engine guide. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Tuesday, August 02, 2011 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Email Logs size No Inputsss??? On Mon, Aug 1, 2011 at 9:55 AM, uday kiran uday.rem...@gmail.com wrote: We are on 7.5 patch 06 On Sat, Jul 30, 2011 at 3:44 PM, pritch pri...@ptd.net wrote: What version are you on - there was an issue with process control records being duplicated which led to email generation. I think this had to do with upgrades from 7.5 yo 7.6xx. BMC Has a KM article and about 6 filters that would correct that - don't have the KM number handy right now. check and see if your process control records are growing also - if so, you might want to temporarily shut down the escalation that processes these records until you can look into it. Of course this may not be your issue - very little info provided. Just a heads up to something I ran into after an upgrade to 7.6.03 - Original Message - From: uday kiran uday.rem...@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, July 30, 2011 8:32:50 AM Subject: Email Logs size Email log file size is increasing like any thing 10 min 10 gb any clue please?? Thanks Uday ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Asset Management Console is slow ... trying to index/tweak query with no luck
Thank you for the response. I put the information on my last post but forgot to add it to this one (slap on the wrist) AR System is 7.5 patch 6 CMDB version is 7.6.00 patch 1 Oracle 10g I'll present your suggestion as one of our options. In the meantime I am going to try and spend some time seeing if I can just make it return faster for any of the queries they are running. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, July 18, 2011 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management Console is slow ... trying to index/tweak query with no luck ** Sean, I don't see any version info for you, but on 7.0.3 (patch 9) at least, that main table on the Asset Management console refreshes something like three different times when you open it from the home page. Combined with the slow queries you see, it can be agonizing to use. The code was sufficiently spaghettified that I didn't take the time to fix it, but depending on your idea of fun, you could. :-) One thing that sort of helps is to set the default class that gets searched when the console first loads. With the console open, select Application Preferences on the left. On the asset management tab, under the Search Criteria Default section, choose a CI Type that isn't used very much in your organization (mine is currenlty set to Role). I suppose you could change it for all users, but I haven't done that yet. Not ideal, but something. Thad On Mon, Jul 18, 2011 at 5:49 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** Sort order on the table, on AST:BaseElement, and on BMC.CORE:BMC_BaseElement are all blank. I tried adding InstanceId to the sort order which would return the results fast. However it added both request id and instance id to the ORDER BY portion of the SQL. This is out of the box workflow with the asset management console so you should (in theory) see the same thing. Weird stuff Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, July 15, 2011 5:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Asset Management Console is slow ... trying to index/tweak query with no luck ** Did you check the sort order set on the table? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, July 15, 2011 4:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Asset Management Console is slow ... trying to index/tweak query with no luck ** Hello ARSListers, I was wondering if you guys had done any tweaking on the asset management console and what suggestions you could make. I have the following query: SELECT * FROM ( SELECT T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 = 3) AND (T1262.C7 = 3) AND (1 = 1) AND (1 = 1)) ORDER BY 1 ASC ) WHERE ROWNUM = 51 Which is generated from the out of the box asset management console when it first loads. It is taking ~51 seconds for this query to run. If I change it to this: SELECT * FROM ( SELECT T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 = 3) AND (T1262.C7 = 3) AND (1 = 1) AND (1 = 1)) ) WHERE ROWNUM = 51 The query takes ~ 7 seconds to run. I have double checked all of the Sort Order settings for BMC.CORE:BMC_BaseElement, table, and AST:BaseElement to no avail. I can't seem to get Remedy to remove the ORDER BY 1 ASC part. On a side note I have found that this form is also using the AST:BaseElement. I tried changing it to BMC.CORE:BMC_BaseElement so that it does not use the join. That doesn't do much either. I have also tried creating an index on base element to include the following fields when searching BMC.CORE:BMC_BaseElement: Request ID, InstanceId
Re: Asset Management Console is slow ... trying to index/tweak query with no luck
Sort order on the table, on AST:BaseElement, and on BMC.CORE:BMC_BaseElement are all blank. I tried adding InstanceId to the sort order which would return the results fast. However it added both request id and instance id to the ORDER BY portion of the SQL. This is out of the box workflow with the asset management console so you should (in theory) see the same thing. Weird stuff Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, July 15, 2011 5:30 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management Console is slow ... trying to index/tweak query with no luck ** Did you check the sort order set on the table? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, July 15, 2011 4:06 PM To: arslist@ARSLIST.ORG Subject: Asset Management Console is slow ... trying to index/tweak query with no luck ** Hello ARSListers, I was wondering if you guys had done any tweaking on the asset management console and what suggestions you could make. I have the following query: SELECT * FROM ( SELECT T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 = 3) AND (T1262.C7 = 3) AND (1 = 1) AND (1 = 1)) ORDER BY 1 ASC ) WHERE ROWNUM = 51 Which is generated from the out of the box asset management console when it first loads. It is taking ~51 seconds for this query to run. If I change it to this: SELECT * FROM ( SELECT T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 = 3) AND (T1262.C7 = 3) AND (1 = 1) AND (1 = 1)) ) WHERE ROWNUM = 51 The query takes ~ 7 seconds to run. I have double checked all of the Sort Order settings for BMC.CORE:BMC_BaseElement, table, and AST:BaseElement to no avail. I can't seem to get Remedy to remove the ORDER BY 1 ASC part. On a side note I have found that this form is also using the AST:BaseElement. I tried changing it to BMC.CORE:BMC_BaseElement so that it does not use the join. That doesn't do much either. I have also tried creating an index on base element to include the following fields when searching BMC.CORE:BMC_BaseElement: Request ID, InstanceId, DatasetID, and Status That didn't seem to speed it up either. Any help/suggestions? Thanks, Sean _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Asset Management Console is slow ... trying to index/tweak query with no luck
Hello ARSListers, I was wondering if you guys had done any tweaking on the asset management console and what suggestions you could make. I have the following query: SELECT * FROM ( SELECT T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 = 3) AND (T1262.C7 = 3) AND (1 = 1) AND (1 = 1)) ORDER BY 1 ASC ) WHERE ROWNUM = 51 Which is generated from the out of the box asset management console when it first loads. It is taking ~51 seconds for this query to run. If I change it to this: SELECT * FROM ( SELECT T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 = 3) AND (T1262.C7 = 3) AND (1 = 1) AND (1 = 1)) ) WHERE ROWNUM = 51 The query takes ~ 7 seconds to run. I have double checked all of the Sort Order settings for BMC.CORE:BMC_BaseElement, table, and AST:BaseElement to no avail. I can't seem to get Remedy to remove the ORDER BY 1 ASC part. On a side note I have found that this form is also using the AST:BaseElement. I tried changing it to BMC.CORE:BMC_BaseElement so that it does not use the join. That doesn't do much either. I have also tried creating an index on base element to include the following fields when searching BMC.CORE:BMC_BaseElement: Request ID, InstanceId, DatasetID, and Status That didn't seem to speed it up either. Any help/suggestions? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Unusual Error in Out of the Box CMDB Workflow (AST:SHR:SetReadOnly_012_RequisitionIDAndOrderID)
User tool is Remedy 7.5 patch 6. AR System is 7.5 patch 6 CMDB version is 7.6.00 patch 1 When in modify mode Requisition ID and Order ID are enabled (on the Financials Tab). However the fields are greyed out and they cannot be searched against when in search mode (without using advanced search). The following action is run in the active link log whenever you go to search a computer system: ACTL Checking AST:SHR:SetReadOnly_012_RequisitionIDAndOrderID (12) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Requisition ID (26317) ACTL Change field to read-write ACTL 1: Set Characteristics ACTL For field -- Order ID (26034) ACTL Change field to read-write ACTL Checking AST:SHR:CalcBookValue_080_SetDefault (80) ACTL - Failed qualification ACTL Checking AST:SHR:CalcBookValue_081_CallGuide (81) ACTL - Failed qualification ACTL Checking AST:SHR:ButtonsOnDialogFinan_101 (101) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- ViewPR_btn (350100029) ACTL Change field to visible ACTL Change field to disabled ACTL 1: Set Characteristics ACTL For field -- z3Btn_AddCost (301513800) ACTL Change field to visible ACTL Change field to disabled ACTL 2: Set Characteristics ACTL For field -- ModCost (350127002) ACTL Change field to visible ACTL Change field to disabled ACTL 3: Set Characteristics ACTL For field -- DelCost (350127003) ACTL Change field to visible ACTL Change field to disabled ACTL 4: Set Characteristics ACTL For field -- Create Depreciation Button (350100016) ACTL Change field to disabled ACTL 5: Set Characteristics ACTL For field -- View Depreciation Button (350100028) ACTL Change field to disabled ACTL 6: Set Characteristics ACTL For field -- Show (270002019) ACTL Change field to visible ACTL Change field to read-only ACTL /* Tue Jul 12 2011 17:25:28 */ ACTL Stop active link processing - On Gain Focus This is the end of the al log. As you can see the following is run: ACTL Checking AST:SHR:SetReadOnly_012_RequisitionIDAndOrderID (12) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Requisition ID (26317) ACTL Change field to read-write ACTL 1: Set Characteristics ACTL For field -- Order ID (26034) ACTL Change field to read-write And afterwards the fields are not set back to read-only. So in theory the fields should be read write? Am I missing something like a role or permission that is causing it to be greyed out? Anyone encounter this before? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Problem with JAVA API
When doing a setEntry you do not have to put every field in there. I have seen
where programmers will do a genEntry and use the results to do a setEntry.
Unfortunately the getEntry sometimes includes fields like Submitter and
Create Date that do not need to be updated. In addition doing Put
statements only add two status fields in the list instead of 1. Here is what I
would suggest:
public static String createRecordReplace(String Folio, String submitter,
StringACTIVIDADES_1, String STATUS_1, String FOLIO_P_1, String FECHA_AT_1)
{
String entryIdOut= ;
int campos[];
campos = new int[4];
campos[0]=536870934;
campos[1]=7;
campos[2]=536870954;
campos[3]=536871019;
try
{
entry = userInfo.getEntry(FORM,Folio,campos);
formaentry = new Entry();
if(ACTIVIDADES_1 != null)
{
formaentry.put(536870934,new
Value(ACTIVIDADES_1));
}
if(STATUS_1 != null)
{
formaentry.put(7,new Value(STATUS_1));
}
if(FOLIO_P_1 != null)
{
formaentry.put(536870954,new Value(FOLIO_P_1));
}
if(FECHA_AT_1 != null)
{
formaentry.put(536871019,new Value(FECHA_AT_1));
}
userInfo.setEntry(FORMA, Folio, formaentry, null, 0);
System.out.println(Success.);
}
catch (ARException e)
{
ARExceptionHandler(e, Problem);
}
}
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron
Sent: Thursday, June 16, 2011 5:40 PM
To: arslist@ARSLIST.ORG
Subject: Problem with JAVA API
Hi dear listers
I try to modify a ticket from java api program, the program will modify some
fields in determinate registry with a entry-id proportionate for the user, and
not all fields will be modified at the same time, but I run my class appear the
next error
# ./ejecutar APImod 002 documentation in this moment
Problem.
Message type: Error
Status List:
Required field cannot be reset to a NULL value
7
The field is a core system field and cannot be changed
1
Stack Trace:ERROR (326): Required field cannot be reset to a NULL value; 7
WARNING (52): The field is a core system field and cannot be changed; 1
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARSetEntry(Unknown Source)
at com.bmc.arsys.api.ARServerUser.setEntry(Unknown Source)
at APImod_CASSCA.createRecordReplace(APImod
But I don't want to change field 7 and 1
My source code is
public static String createRecordReplace(String Folio, String submitter,
StringACTIVIDADES_1, String STATUS_1, String FOLIO_P_1, String FECHA_AT_1)
{
String entryIdOut= ;
int campos[];
campos = new int[4];
campos[0]=536870934;
campos[1]=7;
campos[2]=536870954;
campos[3]=536871019;
try
{
entry = userInfo.getEntry(FORM,Folio,campos);
if(ACTIVIDADES_1 != null)
{
entry.put(536870934,new Value(ACTIVIDADES_1));
}
if(STATUS_1 != null)
{
entry.put(7,new Value(STATUS_1));
}
if(FOLIO_P_1 != null)
{
entry.put(536870954,new Value(FOLIO_P_1));
}
if(FECHA_AT_1 != null)
{
entry.put(536871019,new Value(FECHA_AT_1));
}
userInfo.setEntry(FORMA, Folio, entry, null, 0);
System.out.println(Success.);
}
catch (ARException e)
{
ARExceptionHandler(e, Problem);
}
}
How can I modify a field only the user sends the corresponding value for the
field???
We have AR Server 7.6.03, O.S. Solaris 10, Oracle 11g.
Thanks in advanced
Greetings from Mexico
arimportcmd / dataimport thread anyone ever find a resolution for unix/linux?
I am going through the pains of discovering that the dataimport tool is not on linux (only arimportcmd). I saw a thread on the arslist that said they were trying to transfer the java libraries from their windows machine to unix and setting up the data import utility that way. I never saw the results (from the threads I saw). Has anyone done it already and what were the steps you went through to get it working? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Admin Queue
My guess ... your admin thread is being consumed by some other process. AIE Jobs, Recon Jobs, Escalations, SLA engine or something. Try putting the Recon, SLA engines on separate threads and see what happens. You can easily test it by killing one of them and seeing if it lets you in while it is restarting. Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Wednesday, October 13, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Admin Queue ** Nope, no server group. 1 app, 1db, 2 mid-tiers From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Wednesday, October 13, 2010 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Admin Queue ** Are you behind a server group by any chance? What you experience, you would experience in a server group in the event the main primary server failed, then the server next highest in rank would take over.. So if you are logged into the AR Admin or Dev Studio using the name of the primary server, you would be able to log in, but not perform any Admin kind of operations which includes development until you switch to the next server that has taken over the Admin operations.. Joe From: Tommy Morrismailto:tommy.mor...@radioshack.com Sent: Wednesday, October 13, 2010 11:02 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy Admin Queue ** AR 7.5p3 Server 2003 Oracle 11i My Admin Thread keeps dying and though the log states that it is restarted I cannot log into Developer tool or make server setting changes. Does anyone know of a command to restart the Admin thread without restarting the entire AR Server service? Tommy Morris RSTS Remedy Developer 817-415-6898 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Scapa Testing tool? Wondering thoughts and opinions on it ...
Has anyone ever used it and what was your experience with it? Is there another technology out there that anyone on the ARSList would recommend? http://www.scapatech.com/?p=1567 Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RRR|Chive SAN Disk Space issues
Assuming you are using Oracle: BMC has a doc out there talking about LOB storage being In-Row vs Out of Row. There is also a way to convert the data for existing tables using a stored procedure from In-Row from Out of Row. The document is called RemedyAndOracleClobs.pdf Also make sure the Store Clob In-Row option is checked. This only helps for future tables not current ones. You have to run the stored procedure to fix the old ones. Doing this reduced our DB size considerably. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 28, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: RRR|Chive SAN Disk Space issues ** Dear Listers, I have been archiving our NTE:Notifier Log records since the 15th of July using RRR|Chive to move records from NTE:Notifier Log to an archive table. The process has been smooth and quiet, but the Archive form has been eating up disk space. Yesterday, we nearly ran out of disk space on our SAN and had to add an emergency 200 GB of disk space. I moved 250K Notification Logs from the original NTE:Notification Log (T587) to the Notification Log Archive (T2057) yesterday. Those 250K records took up nearly 6G of table space. Growth (MB) Owner TypeSegment Name Lob Parent Tabl Lob Column - -- --- - --- - 2,954.77 ARADMINLOBSEGMENT SYS_LOB426378C00018$$ T2057 C84827 2,939.00 ARADMINLOBSEGMENT SYS_LOB426378C00020$$ T2057 C84820 156.77 ARADMINLOBSEGMENT SYS_LOB084949C00022$$ T587 C100827 156.24 ARADMINLOBSEGMENT SYS_LOB085002C00126$$ T590 C100827 154.55 ARADMINLOBSEGMENT SYS_LOB053052C00021$$ T69 C18091 The question I have for the list is: has anyone else seen this out-of-control growth when archiving records? Is this perhaps due to a write process that may be sloppy? Is truncating LOBs the answer? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Self-Join
You can create an oracle view using something like this: Assume data looks like this: REQUEST_ID F2 F3 ___ __ __ 1 A B 2 B B 3 B B You could create a view that looks something like this: SELECT DISTINCT MIN(REQUEST_ID), F2, F3 FROM ARS_VIEW GROUP BY F2, F3 In theory it should yield REQUEST_ID F2 F3 ___ __ __ 1 A B 2 B B OR if you needed just F3: SELECT DISTINCT MIN(REQUEST_ID), F3 FROM ARS_VIEW GROUP BY F3 Would yield: REQUEST_ID F3 ___ __ 1 B You can then create a view form that references the oracle view. From there you can build workflow against it. An easier scenario may be to just run a query, delete the data, reimport the data (assuming the duplicates are no longer needed). Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Wednesday, July 21, 2010 3:35 PM To: arslist@ARSLIST.ORG Subject: Self-Join Hello everyone. I've got a form with many many duplicate records in it, at least in one field. Is there a way to use a self-join form that will show only the distinct records? What fields would I use for the join? Or would it use a qualification? I may end up running a DISTINCT query on the db and reloading the form with that data. Thanks in advance! -- Drew Soto Cano Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Poor performance while saving Incidents
One other thing I would check is the number of Fast/List Threads. If you increase them that may improve performance. Also you may want to see if you have any custom workflow that is running in a infinite loop. This can cause all of your fast/list threads to be consumed and cause poor performance in ARS. Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Monday, July 12, 2010 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: Poor performance while saving Incidents ** Hi, As per my logs I have problem only with CLOB storage. It is a new set up and so no new indexes have been created. Satish, Can you please give more info on on the PropConvertor? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Tue, Jul 13, 2010 at 11:56 AM, SUBSCRIBE arslist Sathish p.sathishku...@gmail.commailto:p.sathishku...@gmail.com wrote: Adding up to Sean's comment, i remember running the utility named PropConvertor which basically is pl/sql procedure that converts all the existing CLOB from outrow to inrow. This helped us in having better incident save time + the restart time of the server. Regards Sathish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 92 Server Timeout During Database Update
Try setting Delay-Recache-Time to a few minutes. My suggestion would be more than the amount of time it takes to restart an arserver. That way if your update for some reason causes a server restart then you wouldn't be down while it is restarting. I would also suggest turning developer cache mode off since it is a prod box. Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Monday, July 12, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 92 Server Timeout During Database Update ** it is not our current prod. It is the environment that is going to be prod. Dev Cache Mode is checked. The fields I added where not there. I closed out of the admin tool and came back in. On Mon, Jul 12, 2010 at 1:40 PM, jham36 jha...@gmail.commailto:jha...@gmail.com wrote: Is this a production environment? I see this error if I make a change to Prod sometimes. In our dev environment we have Dev Cache Mode turned on. What is probably happening is that the change is submitted to the database and then there is a timeout in the admin tool while waiting for the server to re cache everything. If you close your workflow and re-open it after this error, you should see that it was updated properly. James On Jul 12, 1:23 pm, Kevin Begosh kbeg...@gmail.commailto:kbeg...@gmail.com wrote: okay so I remember seeing this before but I cannot remember what I did to solve the issue. I am am trying to change workflow objects, forms, filters etc... via the admin tool and I keep getting the ARERR 92 timeout during database update ... The environment I am in is a Server group configuration with 3 AR Servers sharing the same DB. Has anyone else out there had this issue? Windows 2003 server, SQL 2005 DB. Do you have to take them out of server groups and then make the changes and then put them back, something like that? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orghttp://atwww.arslist.org/ attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Poor performance while saving Incidents
Setting the field in the configuration file is not enough. You have to also run the stored procedure to update all of the tables to In-Row storage. Any new tables created by the arserver will use in-row storage. The lob storage conversion stored procedure is found in the RemedyAndOracleCLOBs.pdf document. Other things to check: 1.Do you have a lot of Indexes on HPD:HelpDesk? If so consider reducing any unnecessary indexes. The more indexes you add the slower the INSERT INTO sql statement ... 2. Do you have any custom workflow that may be causing a delay? 3. Have you considered increasing the memory available to the DB? (By far the biggest performance improvement you will get) 4. Do you have Oracle Cursor sharing set to SIMILAR on both the Oracle DB and in the ar.conf file? Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Monday, July 12, 2010 4:00 PM To: arslist@ARSLIST.ORG Subject: Poor performance while saving Incidents ** Hi, Creating incidents is taking a lot of time. When I create an Incident, it is taking about 20-25 seconds to save, though I have set the Store LOB in row option from the server information window. I checked the SQL logs and found that a lot of time is wasted while setting the LOB fields. ARS 7.5, Patch 3 (in server group) Oracle 11g Sun Solaris 10 Please help. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Zipping up attachments
You don't really have to do this. Remedy compresses the file out of the box. From page 33 of Using relational databases with AR System: The Attachment details table contains information for the properties of Attachment fields. For every Attachment field in the form, a separate table is created to store the attachment value. The Attachment details table is named with a B followed by the unique ID for the form (for example, B3). In Figure 1-1 on page 24, the attachment details table is labeled Bn. An attachment details table with one column (C1) is created with every form. For every attachment field added to any attachment pool on the form, three new columns are added. Each column is named with C, CO, or CC, followed by the attachment field ID. For example, the three columns added for one attachment might be called C536870920, CO536870920, and CC536870920, where 536870920 is the attachment field ID. The C column stores the full path name of the attached file. The CO column stores the original size (in bytes) of the attached file. The CC column stores the compressed size (in bytes) of the attachment file. I found this out the hard way when I tried to do a direct extract from the DB of a file. The file never worked and I couldn't figure out why until I read the docs and found out that remedy uses some sort of compression algorithm. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Friday, July 09, 2010 9:33 AM To: arslist@ARSLIST.ORG Subject: Zipping up attachments Hi all, I have a requirement that in order to send an attachment across web services, that the attachment must be zipped first. I was wondering if there was any way that once the user has submitted an attachment to go back in and zip the attachment and then send it across web services? I would think that I would have to call an API to extract the attachment and then another procedure to zip it up. I was just wondering if anyone has done anything like this before and if they would not mind sharing how they did it. Thanks in advance! Greg AR Server: 7.01 ITSM: 7.01 Mid-Tier: 7.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Migrator tool: No servers for this account
In migrator go to Tools-Licenses to add the license for the server. Another thing to try: I don't know if 7.1 has a multilicense file but try removing /etc/arsystem/.multilicense and restarting the server. That may resolve it. A third issue is that if you are in a server group environment you need to check that it is setup properly. If configured wrong the Disable Admin Operations on both servers will be set to True which will cause migrator to not work right. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Friday, July 09, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Migrator tool: No servers for this account ** Dear List, Trying to get the Migrator tool working. It is licensed on both our AR servers. I open the tool and click the New Server Window icon. It lets me log in to both servers, but the choice window only lists one of the two servers. If I try again and only log in to the missing server, I get No servers for this account. Why would the Migrator be able to see only one of the servers? The User and Admin tools can see both servers. (ARS 7.1 p3, Migrator tool 7.5 ) Dwayne Martin James Madison University _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Updating Mass People Profiles
As long as you extract field 1 (Person ID) when you run your report then when you do an import it will overwrite the data with what is in your import. When running the import choose File-Preferences and hit Update Old Record with New Record's data on the Duplicate Request Id tab. We had to create a custom import form to do the permissions. So rather than importing directly into CTM:People we imported into a staging form to determine the permissions. We generated workflow that fired on Merge in the staging table to process permissions. Easiest way to figure out how to add a permission is to turn on the workflow logging and see what it does through the interface and reverse engineer it. Good Luck, Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna Sent: Monday, June 28, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Updating Mass People Profiles ** Hello all Probably a very easy question for you all... We are using 7.5 and had a 3rd party integration which fed our people records that corrupted a majority of them, causing alot of incorrect data. I would like to do a mass update of records in the CTM:people form and have pulled all relevant/accurate data into an excel spreadsheet. Can I use the import / export tool to update fields in that form, or is it only used to create new entries? Most people profile data is correct but there are a few fields such as Job Title and telephone # that need updating. Also wondering what the best way to update permissions, since those are not contained in the CTM:people form Thank you!! Vi _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: What is the number maximum of incidents that can be related?
If it is a Related To relationship then I agree with Matt. It depends on what type of relationship it is. If it is a relationship that closes child tickets there will be a limitation based on the timeout settings within the ars server. As to the number it really depends on how fast your ars server/db server are at processing a request. We ran into a limitation around ~1500 duplicate child tickets. Yours may be more or less depending on the speed of the server. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, June 28, 2010 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: What is the number maximum of incidents that can be related? In theory it is unlimited. The relationship is stored on an association table. In reality an incident can not be related to itself, nor to another incident more than once and so the limitation is the number of incidents submitted less itself. Hi I would like to know if some of you knows what is the number maximum of incidents that can be related to an incident? ITSM 7.0.3 Best Regards Lourdes Ortiz Sada Infraestructura Oficina: +52 52412660 Celular: 044 55 3011 9320 Visita www.quitze.com Por favor borre este e-mail y notifíquenos inmediatamente si usted no es el destinatario previsto. Quitze no entra en contratos u obligaciones contractuales vía correo electrónico, a menos que este contenido de otra manera por escrito entre las partes que esta tratando ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Cookies are disabled - RESOLVED
Thank you for this. We had been experiencing this problem for a while. We put the issue on hold since it will take us a while to upgrade from 7.0.1 to 7.5 Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 11, 2010 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Cookies are disabled - RESOLVED Just for posterity sake, we got this fixed and here is what was needed. Using Fiddler I was able to determine that a cookie was being set, but the JavaScript with BMC's login page wasn't able to see the cookie. When I looked at the cookie set line I saw this Set-Cookie: JSESSIONID=gPxQMSFpzSG2pGy77G5GGHvJ8R4GDP0phnPQcZpTRMQq5pLKKn8n!-39805178; path=/; HttpOnly Tomcat gave me Set-Cookie: JSESSIONID=03C11BA7BAAA4F43D23C036A74415C6F; Path=/arsys After a bit of research I found that the path being set to root (/) wasn't an issue...so I checked the docs on the 'HttpOnly' flag that WebLogic was sending and found documentation here http://download-llnw.oracle.com/docs/cd/E13222_01/wls/docs92/webapp/weblogic_xml.html It has this to say Specifies whether HttpOnly cookies are enabled. When this element is set to true, all session cookies would be unavailable to the browser scripts. The default value is true. Therefore, HttpOnly cookies are enabled by default. This essentially means that session cookies are unavailable to JavaScript...which is of course what Remedy uses to check to verify that cookies are enabled. Setting this value to false and restarted the WebLogic server stopped this particular issue. Now, here is my questionbeing this is the 'default' behavior of WebLogicI would expect EVERYONE that uses WebLogic to need to know about this setting, I would expect that BMC is very aware of this and would have it in the 'if you are running WebLogic, here are the 'special' things you need to do' section of their docs. But...now it's documented in this forum and anyone else that has problems shouldn't need to bang their head against this particular wall for 2 days like I did. -Original Message- From: LJ LongWing [mailto:lj.longw...@gmail.com] Sent: Monday, June 07, 2010 2:54 PM To: 'arslist@ARSLIST.ORG' Subject: Cookies are disabled All, We are switching from Tomcat to WebLogic where I work and I'm having issues. When I use Chrome/Firefox/IE to access the Mid-Tier I get the below error message --- Message from webpage --- Cookies are disabled. Cannot access mid-tier with this setting. Please configure your browser to accept cookies. --- OK --- Read up on the internet about _ in a server name causing the browser to not store cookies...but based on everything I read, it's only if you are accessing it with that _ in the name...if you use the IP and such it doesn't affect youbased on the web logic config of things there is an _ in its 'internal' name but not anywhere I can see it. That's about the only thing I've been able to come across that would be causing errors. Any/all information is appreciated Remedy/Mid-Tier 7.5 Patch 5 - Windows Weblogic 10 something - Solaris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Resize Pop-up Window
When you open the form in the admin tool do not open it in full screen mode. Shrink it down. Drag your mouse over the lower right corner and resize the form. There should be a View Size displayed on the lower left hand side of the form you are viewing. This view size is what is used to determine the size that is displayed in mid-tier and the user tool. Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Monday, June 14, 2010 6:32 AM To: arslist@ARSLIST.ORG Subject: Resize Pop-up Window ** Hi All Can someone assist me with resizing or managing the pop-up dialog window size in MidTier? I created the following. Display-Only Form with 2 views. 1. One Active Link that will open window on search view. In both views on the form, I made sure I do not have fields to the right of the form. Everything is saved to the top left of the screen. I have also tried a trim box and page holder but to no success. In the user tool the display is perfect; however in IE it opens a pop-up window bigger than desired. In Firefox it opens in a maximized window :-( I will really appreciate some assistance with this. Regards Enslin [https://webmail.mweb.com/logos/footer.gif]http://www.mweb.co.za/productsservices/ This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimerhttp://www.mweb.co.za/disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.commailto:ab...@mweb.com for a copy. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email memory issues
You can modify the jvm on startup to have more memory:
Change the line:
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
com.remedy.arsys.emaildaemon.EmailDaemon -d
${InstallPath} ${LogFile} 21
To:
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} -Xms512
-Xmx1024 \
com.remedy.arsys.emaildaemon.EmailDaemon -d
${InstallPath} ${LogFile} 21
Thanks,
Sean
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra
Sent: Friday, June 11, 2010 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email memory issues
**
How many users and groups are there on User and Group form resptly?
If there are many users or groups, you must set below property to true to
reduce the startup time.
com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true
Regards,
Yogendra
DISCLAIMER: The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Friday, June 11, 2010 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email memory issues
**
We have had great Success with the following settings in our
EmailDaemon.properties file (Hit me off list for further discussion)
Thanks, Doug Tanner
com.bmc.arsys.emaildaemon.ChunkSize=100
com.bmc.arsys.emaildaemon.CommaValidAddressSeparator=true
com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true
com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1
com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=200
com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=200
com.bmc.arsys.emaildaemon.instructionCacheSize=20
com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false
com.bmc.arsys.emaildaemon.Monitor=30
com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=200
com.bmc.arsys.emaildaemon.RMIPort=1100
com.bmc.arsys.emaildaemon.SaveSentItem=True
com.bmc.arsys.emaildaemon.securityCacheSize=20
com.bmc.arsys.emaildaemon.SendEmailSetSize=200
com.bmc.arsys.emaildaemon.servers=cguschp2007
com.bmc.arsys.emaildaemon.SortMessages=false
com.bmc.arsys.emaildaemon.StoreInstructions=false
com.bmc.arsys.emaildaemon.templateCacheSize=20
com.bmc.arsys.emaildaemon.URLWithHrefTag=true
com.bmc.arsys.emaildaemon.UseNameIfNoEmailAddress=true
com.bmc.arsys.emaildaemon.UserChunkSize=5000
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jackie Morris
Sent: Friday, June 11, 2010 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Email memory issues
**
Good Morning List-
I am hoping someone can help me.
I have been experiencing some memory issues resulting in incoming mailboxes not
being polled. It seems that an email with a relatively small attachment will
not get processed fully-sometimes it gets pulled into the message form and
doesn't get deleted so it gets polled over and over again, sometimes it just
doesn't do anything with it but then can't grab any of the messages following
it. The stderr.log file will begin to show a line about memory errors:
Exception in thread AG00221990F8E0iaqkSQzuzEAA0WYA
java.lang.OutOfMemoryError: Java heap space
We previously increased our memory allocation for the Java process from
256min-512max, then two weeks ago to 512min-1024max. For the past two weeks it
has been smooth sailing. Yesterday the memory errors started up again.
The polling of inbound email is one thing, but then if it goes on too long we
will also get our outgoing mail processing to shut down. I restart the engine
and go for another few hours. Then it starts over again.
We have one outgoing mailbox and 20 incoming. No templates, just using filters
to create tickets when appropriate.
A little history:
We are on ARS 7.1 patch 9, Windows 2003 SP 2
MS SQL 2005
We moved from Oracle 9i to MS SQL on March 1, 2010 and that is when the email
problems began.
Prior to moving to SQL, the email engine had been running flawlessly from the
time of the last reboot, which was March 2009. Not one issue. I can't imagine
that there is something about MS SQL that would be causing this but so far
support hasn't been able to tell us anything other than increase the
memory-which we did twice already.
Any ideas?
Thanks so much.
Jacqueline Morris|Sr. Systems Administrator
Easylink Services International Corporation
Phone: 732-652-3611|Mobile: 732-991-7344
Fax: 732-352-7656|Email: jmor...@easylink.commailto:jshe...@easylink.com
http:\\www.easylink.com
This message, together with any attachments, may contain information that is
confidential or legally privileged. If you are not the intended recipient, you
are not permitted to disseminate, distribute, or copy this message or any
attachment. If you have received this message in error, please notify the
original sender by return e-mail and delete this message, along with
Re: Saving indexes on different tablespace
I've never really done it before but it is my understanding you have to include
the id of the field you want to index.
Example:
Form:test
Index {
Id:2
Id:7
Clause: TABLESPACE INDX
}
Index {
Id:4
Clause: TABLESPACE INDX
}
Thanks,
Sean
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Fatima
Sent: Monday, June 07, 2010 5:28 AM
To: arslist@ARSLIST.ORG
Subject: Saving indexes on different tablespace
**
Hi Everyone,
I updated the ardb.conf to save any indexes created on this form to a different
Tablespace as follows:
Form:test - this is the name of the form
Index {
Clause:TABLESPACE INDX --- this is the name of the tablespace to save the
indexes on
}
After updating the ardb.conf and saving it, I created a new index from the
Admin tool, but it got created on the default tablespace.
What am I doing wrong?
I tested to create an index on that same tablespace directly from Oracle with
the application username and it worked, I also tested to add a clause to the
CREATE TABLE statement as follows:
Form:test
Clause:TABLESPACE INDX
and it worked it created the new table on this tablespace.
We are running:
ARS 6.3
Solaris 10
Oracle 9.2.0.7
Is there any known bugs in dealing with ardb.conf with these ars and/or Oracle
versions?
Appreciate your help.
Regards,
Fatima Mahdi
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Re: Question on Remedy Performance
Having had similar performance issues I agree with William. We had two issues with our server that caused slowness: 1. The Clob in-row issue. and 2. Lack of memory on the DB side. Increasing the settings to what remedy recommends helps a lot. Recommended init.ora settings: _b_tree_bitmap_plans false cursor_sharing similar (10g), force (9i) cursor_space_for_time false db_block_checking false db_block_checksum true db_block_size 8k db_multiblock_readcount 16 log_buffer 10485760 open_cursors 500 optimizer_dynamic_sampling 2 session_cached_cursors 100 statistic_level typical timed_statistics true undo_retention 14400 work_area_policy auto (Page 18 of Performance Tuning for BSM) Page 12-14 covers tuning the mid-tier server. There is a whitepaper out there called Using Oracle CLOBs with BMC Remedy Action Request System that covers the clob conversion and its benefits. Here are more tuning suggestions (Page 15 of Performance Tuning for BSM) System components Database size Small Medium Large Suggestions CPUs (typical configuration) 4 Memory (typical configuration) 16 GB Requirements sga_target 6-8 GB db_cache_size 6 GB shared_pool_size 2 GB shared_pool_reserved_size 100 MB pga_aggregate_target 4 GB Sessions 1000 Processes 1000 Temporary tablespace 2-4 GB Log files 3 (500 MB each) In addition making sure that you are using Cursor Sharing helps. Here are some AR Server settings I found helpful: Next-ID-Commit: F Next-ID-Block-Size: 50 Oracle-Cursor Sharing: SIMILAR Oracle-Clob-Storage-In-Row: T Server-Side-Table-Chunk-Size: 5000 Clustered-Index: T Oracle-Bulk-Fetch-Count: 100 Oracle-Search-On-Clob: T Next thing I would do is tune the web server. Increasing the memory to the JVM helped a lot there. There are several docs on BMCs web site that helps tune whatever web server you are using. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, May 12, 2010 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Question on Remedy Performance ** You have a remote Oracle instance on Sun. You need to contact support and get the CLOB in-row fix information. This causes severe performance problems in many situations. I've run into this now on a total of 8 Remedy implementations of 7.1 and higher. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, May 12, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Question on Remedy Performance ** Also, Check you indexes on things like AR System Message Catalog, and the Help desk form. Our otb Help Desk form had 16 indexes on it (17 if you count entry id). That will cause slowness on a save. Danny, We have been having performance problems as well (same versions too) Usually it has to do with someone running a bad query and locking the table. Or fields not getting set, and then a table using an external table qualification with an empty field (translates it into 1 = 1) Any documentation you have I would be very interested in. Thanks, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Wednesday, May 12, 2010 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Question on Remedy Performance ** The AR system is very latency bound. E.g. if your end users have a latency above 40ms, then you will start to notice a performance hit. Also, ITSM applications at that version was not built for performance but functionality. I have done some work on this and I am happy to share some documents with you off list. Some of the obvious things that were done include removing the option on Refresh on entry change on the tables within the incident form. For example if I remember there were approx 5 tables, so when you open / select an incident, all those refreshed when in reality, you won't want to see the financial information every time etc. Send me an email and I will dig out the docs for you. dkellett (at) javasystemsolutions.com Kind regards Danny Kellett SSO for ARS http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jim Coryat (jcoryat) Sent: 12 May 2010 15:35 To: arslist@ARSLIST.ORG Subject: Question on Remedy Performance ** We are running ARS 7.1 patch 006 with ITSM 7.0.03 patch 007. The applications for the most part have been out of the box implementations, we have made some customizations but they have been minor in scope. Our application servers are dual 3.0ghz Xeon boxes with 8gb of memory running windows 2003 Enterprise. The
Re: Events in Workflows
I would suggest a more simple solution:
1. Add a Display Only field to the view form. This would not modify the
underlying schema in any way.
2. Create a filter that fires on modify where the Display Only field is not
null.
3. Modify your escalation to do a push fields to the Display Only field in
the view form.
Whenever you do a push fields to a display only field all of the modify filters
will fire but no data will actually change on the record.
Sean
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of nn
Sent: Tuesday, April 06, 2010 9:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Events in Workflows
**
OK, I will explain in more detail, this assumes you know how to use the new
error handler feature of filters.
[ I Love it!!]
1) Create a filter on the View form that access the external table that you do
not have a privilige on.
2) Have a dummy form and filter push data to the view form.
3) (Remember Filters will fire before a commit to the DB)
4) You need 2 filters. 1 that is normal (fire on modify) 1 that acts as your
ERROR handler [ no firing condition]
5) When you push to the View form the following will happen.
1) Filter fires on Modify
2) DB error is generated cause you don't have access.
3) 1st Filter then uses the 2nd filter as error handler.
4) Use you 2nd filter as your Error processing to handle the real meat of
the workflow. The first filter is just basically a try {} catch{} So the first
filter just has to do something mundane like try to set a field (which it can't
do)
--hope that helps--
On Tue, Apr 6, 2010 at 6:46 AM, navinem
naveen...@gmail.commailto:naveen...@gmail.com wrote:
Hi nn-11,
But for the dummy form to push some data, (lemme assume its some kind of
flag) you need to have write previlege over the table from which I am
accessing the data to be fetched into view form. But unfortunatley i cant
add new coloumns to the external table. Hence it wouldnt be a viable
solution :(
nn-11 wrote:
What about periodically running an escalation off of a Dummy form (that
contains only 1 record)
and have a filter on the Dummy form push the data to the view form that
will
subsequently fire the
filter on the View form?
On Wed, Mar 31, 2010 at 4:14 PM, navinem
naveen...@gmail.commailto:naveen...@gmail.com wrote:
Hi All,
Is there any way of creating a custom event and captruing it in Remedy.
The
reason why i need this is because of the following reason.
I have an escalation which gets triggered from a view form. But i dont
want
this escalation to process records because of performance reasons. So i
was
looking for methods to trigger a filter in the same form from this
escalation and i cant introduce any field to this view form to act as a
flag. Can i generate any kind of custom event in the escalation and make
the
filter run on capture of this event?
Please provide any inputs on this.
Thank you
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Re: Indexing issue
Here is what I have done in the past: 1. Look up the indexes build for the Schema: SELECT * FROM SCHEMA_INDEX WHERE SCHEMAID IN (SELECT SCHEMAID FROM ARSCHEMA WHERE NAME = 'Form Name Goes Here'); 2. Delete all of the entries you find. 3. Restart ARS. 4. Put the server in admin-only mode and recreate the indexes. This is a rather risky procedure and I would recommend making a backup if you choose to do it this way. I have found it faster than getting a dba involved to recreate indexes though. This is probably the safer option: If you want to keep the server up and running you may be able to accomplish this by having the DBA recreate the indexes from the values in the table. INDEXNAME = the index name UNIQUEFLAG = whether or not the index was unique NUMFIELDS = number of fields used in the index F1 -F16 = fields that are included in the index. Make sure and put a C in front of the number to find the field. Once the indexes are re-created you should be able to nuke them in the admin tool and have remedy re-create them. Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, April 07, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Indexing issue ** Hi All, I have an indexing issue and I am hoping to get some advice on the best way to correct. This all started when I tried to remove an index on a field that is no longer used. Currently there are 9 indexes showing on the form. When I attempted to save I got the error below. So next I logged on to the database to see what indexes were on the table and the only index is on c1. There are about 1.2M records on the form. One approach would be to remove all of the indexes from the form at once and save. However that might be real hard on the system. Another thought would be to have the dba build the indexes on the table so they math the application and then remove them. Better ideas greatly appreciated. Failure during SQL operation to the database : ORA-01418: specified index does not exist (ARERR 552). Failure during SQL operation to the database : ORA-01418: specified index does not exist (ARERR 552). Failure during SQL operation to the database : ORA-01418: specified index does not exist (ARERR 552). Failure during SQL operation to the database : ORA-01418: specified index does not exist (ARERR 552). A duplicate index has been specified -- duplicate was omitted and indexes were created : 2 (ARERR 74). A duplicate index has been specified -- duplicate was omitted and indexes were created : 2 (ARERR 74). A duplicate index has been specified -- duplicate was omitted and indexes were created : 536870919 (ARERR 74). Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
