Re: ENGAGE

[Matt Reinfeldt]

I'm heading there... :-)

Looking forward to seeing everyone again!

Matt Reinfeldt
On Aug 4, 2014 11:02 AM, "laurent matheo"  wrote:

> **
> I'm not really known on arslist, but I just received an ack email saying
> that my breakout was accepted.
> #2Cents
>
>
> On 04 Aug, 2014,at 05:07 PM, Lynn Larsen  wrote:
>
> So LJ is going… aside from the Unisys folks that we know will be there,
> who else WILL be attending from our string of conversation here??
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, August 04, 2014 9:00 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
>
>
> **
>
> Apparently...the process took a bit longer than anticipatedone of my
> two topics got accepted, so it appears I WILL be attending Engage this year
> :)
>
>
>
> It appears that the content of sessions has shifted a bit in the last
> week.  I reported 120 at the end of last Monday.  As of this exact moment,
> there are only 102 active sessions, 41 are Remedy related, 11 by non
> BMCers, and 4 are technical.
>
>
>
> So, the numbers are shifting a bitbut my topic isn't in that list yet,
> but it titled 'Remedy Java API – Basic Components' where I plan on
> discussing how the API is structured, how the objects relate to what you
> see in Remedy Dev Studio as well as Mid-Tier, and how to manipulate your
> Remedy system through the API to get the best out of it. :)...
>
>
>
> I'm hopeful at this point that Engage is morphing into something a bit
> more acceptable to the many technical resources we have here on the list.
>
>
>
> On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing 
> wrote:
>
> I guess the best 'rejection letter' you can possibly get is the accepted
> list coming out and not being able to find yourself anywhere on there.
>
>
>
> Looking through the sessions, I see there are 120 sessions total.  46 are
> 'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of
> those only 12 are not being done by BMCers (10%).  4 of those are listed as
> 'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1
> CMDB).  Nothing that's directly related to Remedy as a development
> platform, but as a platform to sell their OOTB toolspart of me is
> disappointed, but not surprised.
>
>
>
> Both of the topics I submitted were of a technical nature, relating to
> Remedy, not ITSM...so, I guess that's likely why neither topic was selected
> for presentation
>
>
>
> and due due to the fact that I was counting on not paying the admission
> fees, I'm not going to be able to justify the expense to attend this
> year...so...maybe I'll do them anyway, but post them on my site instead so
> everyone can benefit instead of just the ones that attend Engage...who
> knows.
>
>
>
> On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller 
> wrote:
>
> **
>
> By doing our own thing we would simply be creating an overlay on ENGAGE.
>  Once we create the overlay we can customize and changes by BMC won't have
> an impact.  Except if they delete one of us in base, that will have an
> impact on the overlay.
>
>
>
> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
> wrote:
>
> **
>
> Not if you do it from a hotel room though? I'll pitch in for a suite. We
> can set up a google hang out and a live tweet session.
>
>
>
> On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:
>
> **
>
> Yeah I proposed this... Somekind of "genius bar" or something, maybe panel
> like, or small breakouts or something...
> Could have been setup like a "mini community onsite" using Matt for this...
>
> Maybe we could squat the booth location for this when it's not attended?
> If it's like wwrug, it's just opened for lunch / not a long time, we could
> use the place to do some small groups about a theme or something?
>
> So, a mix between the "bird & the feathers", "genius bar", "community" and
> whatever?
>
> We could even stream it live on the net so the others could see it (that
> could be a problem with BMC rules though).
>
>
> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:
>
> **
>
> I was willing to sponsor a technical/learning lab at the conference.
> Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love
> networking (by networking I mean drinking) with you guys if you decide to
> go.
>
>
>
> On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
> wrote:
&g

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

[Matt Reinfeldt]

Howard,

What level of review have you done of your tomcat settings?  
Places/things to check:

- server.xml
- tomcat6w.exe
- config.properties

Also, are you pre-loading cache? if so, are your .xml files all the 
same? (across Dev/UAT/Prod).  These are all little things that can have 
a big impact.  Also, if you're seeing user delays, have you tried 
setting your mid-tiers on private RPC ports?  Again, just a thought.  
Not the root of the issue, but kind of like Nyquil...help relieve the 
symptoms.  ;-)


Good luck,
Matt R.

On 2/4/2013 8:25 AM, Longwing, LJ CTR MDA/IC wrote:

Did you run the log through ar log analyzer?  Were you able to come to any 
conclusions, or did you just provide the file to BMC?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, February 01, 2013 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Slow system restart/arsystem errors after restarting the mid-tiers 
on 7.6.4

Done all of that. But with the latest outage we have it narrowed down to the 
restarting of the mid-tiers that is causing the issues. Sent to BMC on one of 
the restarts a multi gig log file.

The strange item is that we refreshed our QA and staging system,  with 
production data and the issue does not show up there.

Howard
   


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Re: lost midtier admin password on ARS 6.03

[Matt Reinfeldt]

Glad to hear it!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac
Sent: Thursday, December 13, 2012 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: lost midtier admin password on ARS 6.03

 

** 

worked perfectly !
thanks !
rm



On 12/13/2012 4:43 PM, Matt Reinfeldt wrote:

** 

To make it easier for those w/ Support access:
https://kb.bmc.com/infocenter/index?page=content
<https://kb.bmc.com/infocenter/index?page=content&id=KA334281&actp=search&vi
ewlocale=en_US&searchid=1355413301788>
&id=KA334281&actp=search&viewlocale=en_US&searchid=1355413301788 

 

Matt

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Thursday, December 13, 2012 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: lost midtier admin password on ARS 6.03

 

There is a KB on BMC's site that includes the OOB password line to put back
into your config.properties file, which will reset the password back to
default.

 

I am not going to post here, due to security concerns... ;-)

 

Enjoy,

 

Matt R.

 

-Original Message-

From: Action Request System discussion list(ARSList) [
<mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Maniac

Sent: Thursday, December 13, 2012 9:25 AM

To:  <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG

Subject: lost midtier admin password on ARS 6.03

 

hi list,

 

we have lost the admin password on the config.jsp page of the midtier for a
ARS 6.0.3 Is there anybody out there who knows how to recover please?

Wasn't it in a config file soemwhere ? ... hmmm

 

rm

 



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Re: lost midtier admin password on ARS 6.03

[Matt Reinfeldt]

To make it easier for those w/ Support access:
https://kb.bmc.com/infocenter/index?page=content
<https://kb.bmc.com/infocenter/index?page=content&id=KA334281&actp=search&vi
ewlocale=en_US&searchid=1355413301788>
&id=KA334281&actp=search&viewlocale=en_US&searchid=1355413301788 

 

Matt

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Thursday, December 13, 2012 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: lost midtier admin password on ARS 6.03

 

There is a KB on BMC's site that includes the OOB password line to put back
into your config.properties file, which will reset the password back to
default.

 

I am not going to post here, due to security concerns... ;-)

 

Enjoy,

 

Matt R.

 

-Original Message-

From: Action Request System discussion list(ARSList) [
<mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Maniac

Sent: Thursday, December 13, 2012 9:25 AM

To:  <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG

Subject: lost midtier admin password on ARS 6.03

 

hi list,

 

we have lost the admin password on the config.jsp page of the midtier for a
ARS 6.0.3 Is there anybody out there who knows how to recover please?

Wasn't it in a config file soemwhere ? ... hmmm

 

rm

 



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Re: lost midtier admin password on ARS 6.03

[Matt Reinfeldt]

There is a KB on BMC's site that includes the OOB password line to put back
into your config.properties file, which will reset the password back to
default.

I am not going to post here, due to security concerns... ;-)

Enjoy,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac
Sent: Thursday, December 13, 2012 9:25 AM
To: arslist@ARSLIST.ORG
Subject: lost midtier admin password on ARS 6.03

hi list,

we have lost the admin password on the config.jsp page of the midtier for a
ARS 6.0.3 Is there anybody out there who knows how to recover please?
Wasn't it in a config file soemwhere ? ... hmmm

rm


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OT: BMC Support Site Suggestion

[Matt Reinfeldt]

Folks,

 

In talking with some co-workers, someone mentioned that they'd noticed how
much more useful BMC Communities has become as a research resource.  J
Along those lines, we started bouncing around ideas, and came up with,
"Wouldn't it be nice if the Knowledge Search on the BMC Support Site had BMC
Communities as a data source?"

 

So, if you like the idea, please take 5 seconds to go to
https://communities.bmc.com/communities/ideas/1565 and vote the idea up.  

 

Thanks everyone!

 

Matt R.

 

 


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Re: stop/start mid-tier

[Matt Reinfeldt]

Mark,

 

What OS?  What is the servlet engine? (Tomcat, ServletExec, WebSphere,
etc.)?  Is it bundled with a full-blown web server? (IIS + Tomcat via
Jakarta Conector)

 

Thanks,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, December 05, 2012 9:28 AM
To: arslist@ARSLIST.ORG
Subject: stop/start mid-tier

 

** 

Hi All,

 

My admin is working on  start up and shutdown scripts for the mid-tier and I
can't tell him what file(s) need to be started. Couldn't find it in the
installation guide or KB. If anyone has a script I can use or know the files
to execute, please let me know.

 

ARS 7.6.04 SP3

 

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360

 

 

  _  

This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.

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Re: Using a BIRT Editor to Create or Modify Web Reports

[Matt Reinfeldt]

Elry,

 

You could also look into JasperSoft as a solution.  It allows for dashboards, 
scheduled reports, ad-hoc reports, report distribution (via email), etc.  It 
can also be integrated into Remedy, so that you can launch reports from within 
your applications, and/or display them in the application.

 

If you’d like more information, contact me off-list, please.

 

Thanks,

 

Matt R.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: Tuesday, December 04, 2012 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports

 

** I have a client who would like to use Analytics with a custom application 
and not the ITSM Suite.

Should they contact the local Sales Rep for a price on Business Analytics, or 
is this a product that comes with ARS.



On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote:

** 

I suppose it could.  It comes with a Business Objects universe tailored to BMC 
Remedy applications but when you purchase the Premium upgrade (which is 
required to integrate with the Mid-Tier anyway), you get the entitlements to 
all the features within Business Objects Premium Enterprise.  From there you 
could create your own custom reports with AR System as the data source, I’d 
expect.

 

-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Elry [mailto:elry...@gmail.com  ] 
Sent: Tuesday, December 04, 2012 2:24 PM
To: ars...@googlegroups.com  
Cc: ars...@arslist.org  ; ars...@arslist.org  ; 
Easter, David
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports

 

Hi David...

Can BMC Analytics be used with custom applications?



On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote:

There are currently no short term plans to support later versions. 

I do not expect that later versions will work since the editor version is 
limited by the version of the embedded engine.  Later editors will potentially 
insert constructs that are not recognized by the AR System web reporting engine 
- thus later editors are not supported. 

If/when the version of the embedded engine is updated to a later version, I 
expect that an equivalent version of the editor would be supported. 

If you have complicated reporting needs, BMC recommends considering the BMC 
Analytics product - which is designed to fulfill the business needs of 
customers with mature reporting requirements. 


-David J. Easter 
Manager of Product Management, AR System 
BSM & Atrium Solutions Management 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 


-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:ars...@arslist.org] On Behalf Of Frank Caruso 
Sent: Tuesday, December 04, 2012 7:57 AM 
To: ars...@arslist.org 
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports 

Do you know if there are plans to support later versions? 

ITSM 764 sp2 

I just tried 4.2.1 and was able to create a report using the AR System ODA 
driver but it would not run from the Midtier. I received missing object errors. 

Hay anyone else had luck using later versions? 

Thank you 

Frank 

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Re: Output armonitor.log to syslog

[Matt Reinfeldt]

Simon,

Is there a reason you don't simply have Splunk configured to monitor the 
armonitor.log itself?  You may need to create some custom filtering to get it 
readable, but I don't think that takes too long, if you've got a decent Splunk 
developer/admin.

Good luck!

Matt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Thursday, November 08, 2012 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Output armonitor.log to syslog

Just taken onboard Splunk to read syslog messages sent from all servers. 
Wonderfully we pick up messages sent to arerror.log which we can alert against, 
but am wishing to also monitor the armonitor.log.  Has anyone been able to send 
the output of armonitor.log to syslog in a Linux environment?

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Re: ARERR 300 Malloc failed on server

[Matt Reinfeldt]

Thad,

 

You may want to check out http://sourceforge.net/projects/unxutils/ as well.
Just for command-line stuff.

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, October 25, 2012 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

 

** 

The Sysinternals tools are awesome!  This is the first time I've worked with
Windows servers and just a few days ago went looking for Windows equivalents
to familiar unix tools.  Process Explorer, Process Monitor, TCPView, and
Autoruns are a few of them that I've explored so far.  Process Monitor
(similar to truss) just helped me yesterday in figuring out that I hadn't
updated my PATH the way I should have.  The email engine service wasn't
starting, and there wasn't any indication why.  None of the logs that were
supposed to have been created were there.  Following the process as it
started up using process monitor showed the file that was missing.  It was
probably overkill to find a pathing issue, but BMC wasn't able to figure it
out either.  

 

These tools have quickly found a place in my quiver.

 

Thad

On Thu, Oct 25, 2012 at 9:54 AM, Cecil, Ken  wrote:

Thanks,  I'll load process explorer on there and watch it.


Ken.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC

Sent: Thursday, October 25, 2012 8:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
I would agree that 1.2 on a 64Bit OS is a bit hard to explain the malloc
error.  How did the overall system resources look at the time?

I have found at times that the memory size is a bit hard to determine.  I
use a SysInternals tool 'Process Explorer' to look at things.  One thing
that I have found is that the memory on my server (32 Bit) tends to crap out
when the 'Virtual Size' hits 2 GB, not necessarily when the 'Private Bytes'
hits 2 GB...and I have sometimes seen a great disparity between the two
values.  I additionally try to look at the 'Max Memory Usage' column (that
you can add) to see if at any point it actually spiked higher.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM.

David, New changes transported to production over since the beginning of
September.

LJ,  That is what I thought. When everything hit the fan yesterday the
arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I
think that seems pretty low to cause an out of memory issue?

Lisa,  We get the error in both the Mid Tier and WUT.

Thanks guys,

Ken.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

What O/S are you running on?





-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Thursday, 25 October 2012 9:43 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

"We are getting this error intermittently over the past couple of weeks"

Have you recently customized anything in that area?  I've seen this happen
when access rights to a newly-created field are not properly defined.

-D

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.
This can happen sometimes with memory leaks that don't properly release
memory once used.  A restart of the service brings the system back down to
initial minimums of startup.  You may want to make sure that you are on the
most recent patch of 7.5 to ensure that any known issues are taken care of
properly.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

**

We are getting this error intermittently over the past couple of weeks. The
most consistent time it is occurring is when trying to attach a largish
attachment (around 4MB). Some have also received it when trying to open an
attachment. Yesterday for awhile we were getting the error anytime the SDA's
were trying to attach any attachment to an Incident. I ended up restarting
the ar server service.



Has anybody run across something simi

Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

[Matt Reinfeldt]

Add mine to the list, susan!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, October 24, 2012 9:36 AM
To: arslist@ARSLIST.ORG
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

 

** 

Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
reflecting what was seen by Dan during the actual MVP voting this year.

 

If you want the ARSList MVP award to continue reply to the "Bring back the
ARSList MVP for 2013" thread.  You only need to hit reply, enter YES in the
body and send.  Of course you're welcome to give  an opinion but don't feel
obligated to confess that you didn't vote this year.

 

Thanks,

Susan

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Re: MVP 2012 - Congratulations LJ Longwing!

[Matt Reinfeldt]

I totally agree, LJ!  Congrats, sir!  Well deserved, for you!

 

--matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, October 18, 2012 4:13 PM
To: arslist@ARSLIST.ORG
Subject: MVP 2012 - Congratulations LJ Longwing!

 

** 

 

You had it coming a long time!

 

Joe

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Re: WWRUG13 Dates?

[Matt Reinfeldt]

Understood, Dave.  Thanks!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Shellman
Sent: Friday, October 12, 2012 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Dates?

 

** 

Matt,

 

Yes other conferences are taken in consideration.  However holidays including 
various religious observances and hotel availability are first consideration.

 

Dave

On Oct 12, 2012, at 8:45 AM, "Matt Reinfeldt"  wrote:

** 

I’m just hoping that the organizers try to not set it right next to other 
industry events, such as Fusion 12 (the week following WWRUG): 
http://www.servicemanagementfusion.com/ 

 

Makes it kind of hard to get to everything one needs to these days!  J

 

--matt

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, October 11, 2012 6:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Dates?

 

** Play it safe Natalie, put your name on the list  basic info about the 
conference will be similar to this year.  If you need dates you may not have 
them before 10/19.  Usually the next location is announced on the last day 
which is the 19th.  I know I've attended RUG's in multiple months.  Maybe a 
birdie would whisper in your ear!

Susan

On Thu, Oct 11, 2012 at 5:55 PM, Stroud, Natalie K  wrote:

** 

Can anyone tell me if the WWRUG conference is usually held in October?  I can’t 
attend this year, but have been told I can look at going next year.  If there’s 
even a chance that the conference will be held prior to October 1, 2013, then I 
need to get my name along with some basic info about the conference onto a list 
prior to Oct. 19th of this year. 

 

Thanks,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

 

 

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Re: WWRUG13 Dates?

[Matt Reinfeldt]

I'm just hoping that the organizers try to not set it right next to other
industry events, such as Fusion 12 (the week following WWRUG):
http://www.servicemanagementfusion.com/ 

 

Makes it kind of hard to get to everything one needs to these days!  J

 

--matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, October 11, 2012 6:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Dates?

 

** Play it safe Natalie, put your name on the list  basic info about the
conference will be similar to this year.  If you need dates you may not have
them before 10/19.  Usually the next location is announced on the last day
which is the 19th.  I know I've attended RUG's in multiple months.  Maybe a
birdie would whisper in your ear!

Susan

On Thu, Oct 11, 2012 at 5:55 PM, Stroud, Natalie K 
wrote:

** 

Can anyone tell me if the WWRUG conference is usually held in October?  I
can't attend this year, but have been told I can look at going next year.
If there's even a chance that the conference will be held prior to October
1, 2013, then I need to get my name along with some basic info about the
conference onto a list prior to Oct. 19th of this year. 

 

Thanks,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

 

 

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Re: Remedy ITSM 7.6.04 SP4

[Matt Reinfeldt]

Simon,

 

All the notes are online:
https://docs.bmc.com/docs/display/public/ars7604/Home 

 

Enjoy!

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Sunday, October 07, 2012 4:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 7.6.04 SP4

 

Are there any release notes for SP4?


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Re: FRIDAY Community Love? BMC Remedy++

[Matt Reinfeldt]

I've added my thumbs up, folks!  Let's add some more!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Friday, September 07, 2012 3:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: FRIDAY Community Love? BMC Remedy++

 

** 

Hi Matt;

 

I just gave the thumbs up, come on Remedy Community we know Remedy is the
Rolls Royce out there, let's keep it that way !

 

Cheers

Francois

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Friday, September 07, 2012 10:07 AM
To: arslist@ARSLIST.ORG
Subject: FRIDAY Community Love? BMC Remedy++

 

** All,

 

Somebody pointed me recently to this ITSM Tool list
 .

*   Not seeing BMC Remedy at the top makes me feel strange.
*   Seeing almost-unknown technologies have more "likes" than BMC Remedy
makes me feel very bad.

 

Should you feel the same, please thumb up BMC Remedy
 .

 

Note: to authenticate on this list.ly-powered platform, you can use your
Facebook or Twitter account, quick and easy, no hassle, no spam :)

 

You all have a great Friday and a wonderful week-end! 


 

~ Matt Laurenceau, BMC Software

Senior Community Ambassador, BMC Communities

matthieu_laurenc...@bmc.com

Follow me at @Matt_L  

Skype: matt.laurenceau 

 

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Re: Anyway to populate ardb.conf other than manual?

[Matt Reinfeldt]

Misi,

Thank you for finding that!  Saved me from having to turn on my NAS backup 
drives and scanning them.  :)

Much appreciated!

Matt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Saturday, August 25, 2012 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to populate ardb.conf other than manual?

Hi Matt,

Here is the makeARDB.pl ARSperl-script Matt Reinfeldt wrote, apparently in 2001.

I am pasting the code at the end, as I guess PL attachment might be truncated 
or barred.


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

#!/usr/local/bin/perl
###
#makeardb.pl - generate an ardb.conf file
#Original Author:   Matt Reinfeldt 
#
#(c) Copyright 2001
#Available under the terms of the GNU GENERAL PUBLIC LICENSE
###

use ARS;
use strict;

if ($ARS::VERSION < 1.61) {
  die "This is version $ARS::VERSION of ARSperl, version 1.61 or later 
required\n"; } print "ARS version: $ARS::VERSION\n"; my %config = ();

## change these variables to suit your needs
$config{'Username'} = '';  ## you will be prompted if left empty
$config{'Password'} = '';  ## you will be prompted if left empty
$config{'Server'}   = '';  ## you will be prompted if left empty
$config{'ErrMax'}   = 0;
$config{'Verbose'}  = 0;

## comment out this next line if you don't want to use a Private Server
## otherwise, change the RPC# to what you need it to be
$ENV{'ARRPC'} = 390650;

### please modify these Clauses to suit your needs!
my @clauses = '';
$clauses[0] = 'Clause:PCTFREE 20';
#$clauses[1] = 'Clause: TABLESPACE arindex';
#$clauses[2] = '';
#$clauses[3] = '';
#$clauses[4] = '';
#$clauses[5] = '';
###
my $outFile = 'ardb.conf';

### do not change anything below here unless you know what you are doing! :-) 
my $Ctrl = '';

$Ctrl = &login;
my @schemata = '';
my $sql = '';
$sql = "select name from aradmin.arschema where schematype = 1 order by name";

print "\n\n\nGetting list of schemas... \n"; (my $h = ars_GetListSQL($Ctrl, 
$sql)) or die "ERR: $ars_errstr\n";

## load the schemata array...
my $rows = scalar($h->{numMatches});
for(my $col = 0; $col < scalar($h->{numMatches}); $col++) {
for(my $row = 0 ; $row <= scalar($#{@{$h->{rows}}[$col]}); $row++) {
push(@schemata, @{@{$h->{rows}}[$col]}[$row] );
}
}
## need to strip the empty entry
shift(@schemata);
print "Done getting schemas\n";
print "\nGenerating $outFile...\n\n";

open (OUT, ">$outFile");
foreach my $schema (@schemata) {
print OUT "Form:$schema\n";
my $s = ars_GetSchema($Ctrl, $schema);

my $index = $s->{'indexList'};
foreach my $in (@$index) {
my $list = $in->{'fieldIds'};
foreach my $fieldid (@$list) {
print OUT "Index {\nId:$fieldid\n";
foreach my $clause (@clauses) {
print OUT "$clause\n";
}
print OUT "}\n";
}
}
}
close(OUT);
print "Done making $outFile!\n$#schemata Forms were processed.\nLogging out of 
Remedy...\n\n";

&logout;
if ( $config{'Verbose'} ) {
print "logged out of the Remedy system...\n"; } print "Thank you, and have 
a nice day!\n"; 
###
# end of - Main -
# begin sub-routines
###
sub login {
use Term::ReadKey;
my ($server,$user, $pass) = '';

if ( $config{'Server'} eq '' )
{
print "Enter the name of the Server you wish to document: ";
$server =;
chomp($server);
$config{'Server'} = $server;
}
if ( $config{'Username'} eq '' )
{
print "Admin Username for $config{'Server'}: &q

Re: Anyway to populate ardb.conf other than manual?

[Matt Reinfeldt]

Jamie,

Some years ago, I wrote a simple perl script to do this function.  I'd have to 
dig around for it, but I don't remember being a complicated process.  Should be 
fairly simple for someone to recreate, if needed.

Matt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Friday, August 24, 2012 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Anyway to populate ardb.conf other than manual?

Has anyone came up with a database script that can build out the ardb.conf?  
We're looking at splitting our indexes and LOBs into a seperate tablespace, 
however manually build of an ardb.conf would be very time consuming.  We've 
been looking at ways to also do this without using an ardb.conf file and having 
our DBAs manually maintain the indexes and LOBs...has anyone had any 
experiences with that?

Thanks for your help!

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Re: sandbox assets getting deleted instead of merged into BMC.ASSET

[Matt Reinfeldt]

Andrew,

 

Is the auto identify turned on in production?  Sounds like it's just not
recognizing the CI.

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, July 19, 2012 12:16 PM
To: arslist@ARSLIST.ORG
Subject: sandbox assets getting deleted instead of merged into BMC.ASSET

 

** 

 

I have an issue in a 7.6.04 environment (which was an upgrade from 7.5) when
I add an Asset it gets added to the BMC.SANDBOX dataset as designed, but
when the sandbox reconciliation job runs it does not get merged into the
BMC.ASSET dataset, and the job just deletes it.

 

In the same 7.5 environment that was used for this upgrade that does not
happen and it merges successfully into BMC.ASSET.

 

I have an issue open with BMC support but it's been slow going - wonder if
any of you arslisters have any insight.

 

Thanks.   

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 


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Re: OT (kind of): Post Upgrade - Server Information is empty

[Matt Reinfeldt]

Tauf,

 

Sorry for the delayed response. I was travelling yesterday.  So, I've been
banging my head trying to remember where I saw this, and I haven't been able
to dig it up.  The issue stems from the way that Remedy takes the hostname
and determines the domain and plugs the two together.  So, in the past, I've
seen places where you'll see in the logs something like, "Failure to connect
to hostname.domain.name.domain.name".  What my group has started doing is
ensuring that the following values are set properly, and then using the
hostname (shortname) in the Plugin-Server-Alias value.

 

Server-Name: 

Server-Connect-Name: 

 

Both of the following KBs reference the issue/solution as well. KA316519,
KA338903

 

Hope that helps!

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, July 12, 2012 11:36 AM
To: arslist@ARSLIST.ORG
Subject: OT (kind of): Post Upgrade - Server Information is empty

 

** Matt,
You stated that the server name on the plugin configurations should be short
name and not FQDN. What's the reason for recommending that? 
I am asking purely for knowledge. Thanks :)

On Thu, Jul 12, 2012 at 11:57 AM, Matt Reinfeldt 
wrote:

** 

Jaya,

 

I would enable plugin logging through the ar.conf file. it sounds as if the
plugin is having issues connecting/communicating.  Review all of your plugin
server alias lines in the ar.conf as well, to ensure that the server name is
correct (short name not FQDN) for all plugins.  Additionally, double-check
the armonitor.conf to see that the path to java is correct in all the lines.
After that, restart the system and dig into the plugin log files to see what
is failing.

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal
Sent: Thursday, July 12, 2012 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Post Upgrade - Server Information is empty

 

** 

Hi List

 

We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but
we have noticed that most time the server information becomes blank. The
services come up and the host id is shown on the license console. But server
information remains empty, we have tried restarting ar server as well as ar
plugin services.

 

But still the server information remains blank, anyone experience the same
issue.

 

ARS 7.1 upgrade to ARS 7.6.04 SP2 

DB - Oracle 10.2 

OS - Solaris 9

 

Thanks

Jaya

 

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-- 
Tauf Chowdhury


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Re: Post Upgrade - Server Information is empty

[Matt Reinfeldt]

Jaya,

 

I would enable plugin logging through the ar.conf file. it sounds as if the
plugin is having issues connecting/communicating.  Review all of your plugin
server alias lines in the ar.conf as well, to ensure that the server name is
correct (short name not FQDN) for all plugins.  Additionally, double-check
the armonitor.conf to see that the path to java is correct in all the lines.
After that, restart the system and dig into the plugin log files to see what
is failing.

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal
Sent: Thursday, July 12, 2012 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Post Upgrade - Server Information is empty

 

** 

Hi List

 

We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but
we have noticed that most time the server information becomes blank. The
services come up and the host id is shown on the license console. But server
information remains empty, we have tried restarting ar server as well as ar
plugin services.

 

But still the server information remains blank, anyone experience the same
issue.

 

ARS 7.1 upgrade to ARS 7.6.04 SP2 

DB - Oracle 10.2 

OS - Solaris 9

 

Thanks

Jaya

 

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Re: Incident new and search windows not opening for some users, in ITSM 7.6.4

[Matt Reinfeldt]

Sry. meant CTM:PeoplePermissionGroups.. J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Friday, June 29, 2012 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4

 

** 

Howard,

 

Have you compared their PPM:PeoplePermissionGroups records?  I've seen, in
the past, where records don't always get properly created in this form.

 

GL,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, June 29, 2012 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4

 

** 

Todd,

 

Thanks. I have tried even removing the cached files, restarting the server
(i.e. box), all with no luck. 

 

The strange thing is the permission are the same for two users, one that
works and one that fails.

 

It only happens in the incident search or new, all other forms work great.

 

Howard

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Friday, June 29, 2012 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4

 

** 

Howard,

I have seen similar issues where portions of a form will not display for a
user that have the correct permissions.  This issue also followed the user
login on any PC.  I found flushing the mid-tier cache resolved our issue.

 

Hope that helps

 

Todd Arner

Great Lakes

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Friday, June 29, 2012 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Incident new and search windows not opening for some users, in ITSM
7.6.4

 

** 

Good morning, afternoon and evening all,

 

I have a strange issue (well most of mine are), with some users not able
open the incident search and new windows. 

 

I have verified that the users have the correct permissions (in fact I gave
one the same rights that I have) and yet some users when they go to incident
new or search the windows loading window comes up and just hangs.

 

Also in the logging the last Activelink action is "ActiveLink:
SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM

False actions:" and it just hangs there. If I use my login (or another that
works) runs this activelink and then goes to the next action.

 

Its not a pc issue, since I can use my login and everything works great, but
if I use one of the users logins that have an issue the screen just hangs.
Also I have tried this on a couple of other PCs with no luck.

 

We have applied the latest hot fix to the mid-tiers and restarted them, with
no luck. BMC support has no idea what might be the issue as of now (webex
planned for later today), but I just wanted to see if anyone had seen
anything like this.

 

By the way the load window never times out.

 

Any ideas?

 

Happy Friday to all and take care of your kidneys,

 

Howard

 

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Re: Incident new and search windows not opening for some users, in ITSM 7.6.4

[Matt Reinfeldt]

Howard,

 

Have you compared their PPM:PeoplePermissionGroups records?  I've seen, in
the past, where records don't always get properly created in this form.

 

GL,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, June 29, 2012 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4

 

** 

Todd,

 

Thanks. I have tried even removing the cached files, restarting the server
(i.e. box), all with no luck. 

 

The strange thing is the permission are the same for two users, one that
works and one that fails.

 

It only happens in the incident search or new, all other forms work great.

 

Howard

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Friday, June 29, 2012 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4

 

** 

Howard,

I have seen similar issues where portions of a form will not display for a
user that have the correct permissions.  This issue also followed the user
login on any PC.  I found flushing the mid-tier cache resolved our issue.

 

Hope that helps

 

Todd Arner

Great Lakes

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Friday, June 29, 2012 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Incident new and search windows not opening for some users, in ITSM
7.6.4

 

** 

Good morning, afternoon and evening all,

 

I have a strange issue (well most of mine are), with some users not able
open the incident search and new windows. 

 

I have verified that the users have the correct permissions (in fact I gave
one the same rights that I have) and yet some users when they go to incident
new or search the windows loading window comes up and just hangs.

 

Also in the logging the last Activelink action is "ActiveLink:
SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM

False actions:" and it just hangs there. If I use my login (or another that
works) runs this activelink and then goes to the next action.

 

Its not a pc issue, since I can use my login and everything works great, but
if I use one of the users logins that have an issue the screen just hangs.
Also I have tried this on a couple of other PCs with no luck.

 

We have applied the latest hot fix to the mid-tiers and restarted them, with
no luck. BMC support has no idea what might be the issue as of now (webex
planned for later today), but I just wanted to see if anyone had seen
anything like this.

 

By the way the load window never times out.

 

Any ideas?

 

Happy Friday to all and take care of your kidneys,

 

Howard

 

  Description: Description: Cox Enterprises,
Inc

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com

Office = 678.645.4633, Cell = 404.226.2745

Cox Innovation Agent (CIA)

Description:
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Description:
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Description:
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png

Submit your idea today for a chance to earn a badge and be entered into a
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/
 ideas 
View your badges: http://innovation.coxenterprises.com/ideas/SitePages/

yourbadges.aspx

 

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  _  

The information contained in this communication may be confidential, is
intended only for the use of the recipient(s) named above, and may be
legally privileged. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution, or
copying of this communication, or any of its contents, is strictly
prohibited. If you have received this communication in error, please notify
the sender immediately and destroy or delete the original message and any
copy of it from your computer system. If you have any questions concerning
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<><><><>

TEST

[Matt Reinfeldt]

testing from new mail host... sorry to disturb!  :)

 

 


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Re: Overlay follies: Selection fields

[Matt Reinfeldt]

Thank you, David!  I appreciate the approach... it at least gets the fixes out. 
 I've subscribed to that community to make sure I stay up-to-date on items that 
are released... :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, November 30, 2011 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay follies: Selection fields

It will be.  We wanted to make the capability available between releases rather 
than forcing folks to wait until the next AR System release to get the 
functionality.

It's a trend we're trying to encourage - where applicable, release small 
utilities between releases to address customer issues more expediently.  Then 
fold those utilities (or the functionality they provide) into future releases.

I assume the community would have a positive reaction to getting resolutions 
more quickly...

-David J. Easter
Manager of Product Management, Remedy Platform BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Wednesday, November 30, 2011 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay follies: Selection fields

Ashish,

Thank you!  Looks like a great add-on that really should be a core component of 
the Dev Studio... ;-)

Matt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Thakur
Sent: Wednesday, November 30, 2011 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay follies: Selection fields

Hi Daniel,
You can try new utility posted on BMCDN that can create overlay of all views on 
a click.

https://communities.bmc.com/communities/docs/DOC-17903

Regards,
Ashish Thakur

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Re: Overlay follies: Selection fields

[Matt Reinfeldt]

Ashish,

Thank you!  Looks like a great add-on that really should be a core component of 
the Dev Studio... ;-)

Matt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Thakur
Sent: Wednesday, November 30, 2011 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay follies: Selection fields

Hi Daniel,
You can try new utility posted on BMCDN that can create overlay of all views on 
a click.

https://communities.bmc.com/communities/docs/DOC-17903

Regards,
Ashish Thakur

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Re: Fresh ARS 7.5.0 install issues

[Matt Reinfeldt]

Larry,

 

Really silly question here, but have you checked the SQL Server
Configuration to ensure that TCP connections are enabled?  And that you've
gotten them set up for the right IP Address?  I've seen this cause more
headaches (especially when using cloned VMs, etc.) than anything else during
installations.  Normally, it's the first area I check when having issues.

 

Good luck!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Wednesday, November 09, 2011 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Fresh ARS 7.5.0 install issues

 

** 

Ok, I've beat my head against a wall so much it hurts now!  I'm trying to
install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell. 

This is on a Windows 2003 server using SQL 2005.  The database resides on a
separate server from ARS. 
  
I've resolved all the issues except the below and I'm stumped on this one.
Can't find anything online either so I'm looking for some pointers.   I have
done this install 4 or 5 times and never had this problem before.

  

*   It's attempting to start the following service and stalls for 40
minutes and then dies and the install then fails.

 BMC Remedy Action Request System Server  
  

*   Has anyone else seen this error?  I got this from the System Events
log

 "The BMC Remedy Action Request System Server  service
terminated with service-specific error 1064 (0x428)"

*   Here's what it placed in the armonitor.cfg file:

Monitor-directory: "D:\ARS" 
"D:\ARS\arserver.exe"  -i "D:\ARS" -l "C:\Program Files (x86)\Common
Files\AR System\Licenses\" -m 

*   This is from the armonitor log:

Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Starting AR Monitor version 7.5.00
Build 200812291922. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 AR Monitor started. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 ARMonitor child process (pid:3888)
started. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Pausing for max 900 seconds or until
server up. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 The Server process terminated. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 Attempting to terminate ARMonitor child
process (pid:3888). 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:58 2011  Failure occurred during execl() (ARERR 33)

Wed Nov 09 14:43:59 2011   (ARNOTE 0) 
Wed Nov 09 14:43:59 2011 ARMonitor child process (pid:3888) died
with 128. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:59 2011  AR System server terminated normally
(ARERR 32) 
Wed Nov 09 14:43:59 2011 AR Monitor stopped. 
Wed Nov 09 14:43:59 2011   (ARNOTE 0) 
Wed Nov 09 14:43:59 2011 Unable to start arserver process.
Bye... 

  
This is what it added to the ar.cfg file it created. 

Server-Name: . 
Server-directory: D:\ARS\ARServer\Db 
Multiple-ARSystem-Servers: T 
Register-With-Portmapper: T 
TCD-Specific-Port: 0 
Plugin-Port: 
Alternate-Approval-Reg: T 
Currency-Ratio-Client-Refresh-Interval: 60 
Homepage-Form: Home Page 
Private-RPC-Socket: 390601 1 1 
Private-RPC-Socket: 390603 1 1 
Private-RPC-Socket: 390620 2 2 
Private-RPC-Socket: 390635 2 2 
Plugin-Path: D:\ARS 
Plugin-Path: D:\ARS\pluginsvr 
Plugin: ardbcconf.dll 
Plugin: reportplugin.dll 
Plugin: ServerAdmin.dll 
Plugin: FlashboardObject.dll 
Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY
.thecreek.com: 
Db-name: ARSystem 
Db-user: ARAdmin 
Sybase-Server-Name:  
SQL-Secure-Connection: F 
Cache-Mode: 1 

  
  

Larry B. 

Remedy & HP3000 Support 
  
The contents of this message, together with any attachments, are intended
only for the use of the individual or entity to which they are addressed and
may contain information that is legally privileged, confidential or
otherwise exempt from disclosure. If you are not the intended recipient, you
are prohibited from disseminating, distributing, or copying this message or
any attachment. If you have received this message by mistake, please let the
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any attachments, from your system. 

Thank you. 

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Re: Homepage customization in 7.6.04 sp2

[Matt Reinfeldt]

So, to be clear, what is the Default Home Form set to in the ar.cfg?  And
what is it set to in the User Preference record of the person(s) you are
testing as?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Venkat Arcot
Sent: Friday, November 04, 2011 9:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Homepage customization in 7.6.04 sp2

I tried that but it overrides the default page that we set. It always
displays the AR System Customizable Home Page with overview console

Thanks,
Venkat. 
832-320-5778
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Friday, November 04, 2011 9:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Homepage customization in 7.6.04 sp2

Venkat,

Look in your ar.cfg or through the 'Server Information' component of the AR
System Administration Console for the 'Default Home Form'.  OOB, I believe
it is now set to the 'AR System Customizable Home Page'.  You can change it
through the 'Server Information' page or by manually setting it in the
ar.cfg file.  Additionally, you can set it on an individual basis through
the AR System User Preference form on the 'Home Page' tab.

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Venkat A
Sent: Friday, November 04, 2011 9:18 PM
To: arslist@ARSLIST.ORG
Subject: Homepage customization in 7.6.04 sp2

Hello Listeners,
 
We upgraded our ITSM to 7.6.04 sp2 but when the user logs in the overview
console displays by default. Is there a way we turn off the overview console
from displayng and set our own custom webpage in it's place. Any help will
be greatly appreciated
 
Thanks,
Venkat


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Re: Homepage customization in 7.6.04 sp2

[Matt Reinfeldt]

Venkat,

Look in your ar.cfg or through the 'Server Information' component of the AR 
System Administration Console for the 'Default Home Form'.  OOB, I believe it 
is now set to the 'AR System Customizable Home Page'.  You can change it 
through the 'Server Information' page or by manually setting it in the ar.cfg 
file.  Additionally, you can set it on an individual basis through the AR 
System User Preference form on the 'Home Page' tab.

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Venkat A
Sent: Friday, November 04, 2011 9:18 PM
To: arslist@ARSLIST.ORG
Subject: Homepage customization in 7.6.04 sp2

Hello Listeners,
 
We upgraded our ITSM to 7.6.04 sp2 but when the user logs in the overview 
console displays by default. Is there a way we turn off the overview console 
from displayng and set our own custom webpage in it's place. Any help will be 
greatly appreciated
 
Thanks,
Venkat

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Re: Write contents of a field to a file

[Matt Reinfeldt]

I second this process.  :-)  I'm still too old-school to have switched over to 
the Java API (sorry to the Johns out there!).  ARSPerl does everything I've 
needed it to!

 

--matt

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 08, 2011 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Write contents of a field to a file

 

** 

Shafqat,

The method that I prefer would be to call a perl script that logs into the 
remedy server (via arsperl) and pulls the information from Remedy…this bypasses 
all of the potential issues you mentioned regarding special characters because 
the content of the field isn’t being provided on the command line.  Once Perl 
has it in a variable, it’s exceedingly easy to do anything with that value that 
you might want.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Saturday, August 06, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Write contents of a field to a file

 

** 

Thank you Jennifer and sorry for not replying earlier. That is what i have done 
and was wondering if there was another way.

 



Shafqat Ayaz

 

  _  

From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Monday, August 1, 2011 11:00 AM
Subject: Re: Write contents of a field to a file

** 

Use a run process action.  You can look up the specifics in the workflow 
development guide, but generally you’ll want to write something like: echo 
$FIELD$ >>

 

Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office of Information Technology Services 

Service Delivery Division ITSM & ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@nc.gov

  http://its.state.nc.us

 

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, July 29, 2011 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Write contents of a field to a file

 

** 

Hi All,

I was wondering what would be the best way to write the contents of a character 
field to a file? The search on the archive keeps on timing out so I am writing 
to the list.

To re-iterate I have a character field the contents of which I would like to 
write to a file in Windows environment. This will be done on the client and not 
the server.

I am looking  to do this only via the User Tool and not through the Mid-Tier at 
the moment.

User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows 
Vista.

 

Many thanks

 



Shafqat Ayaz

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Re: ARS Illustrator

[Matt Reinfeldt]

Sent to you off-list.  

 

Thank you,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid
Sent: Friday, July 29, 2011 2:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Illustrator

 

** Hello Matt,

Thank you for the hint.
I tried to send you a valid log file, so you can check whether it's OS  or
log file problem, but arslist blocked it. If you give me your e-mail, I can
send you a log file, which 100% works. I will check OS compatibilities
later, but it will not be an issue. See, it's completely cross-platform,
thanks to Qt library. When release version is finished, I will build it for
Windows x32/64, Linux and Mac.

On Thu, Jul 28, 2011 at 5:58 PM, Matt Reinfeldt 
wrote:

Kirill,

I downloaded it and ran it on my Windows 7 x64 workstation and tried to open
a 7.6.04 SP1 workflow log file... it crashed.  Repeated a couple times to
validate.  Can you validate which systems this is built to run on and which
versions of log files it has been tested with?

I know that you're in the early development stages, so just wanted to point
out that that type of information will be key going forward.

Thanks,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid
Sent: Thursday, July 28, 2011 2:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Illustrator

Hello guys,

I am working on a first release version now to present it officially. I
guess it will be ready in a month. So I am looking for a little feedback
here. Any ideas are wellcome :)

Best regards, Kirill.



Kirill Eitvid wrote:
>
> Hi,
>
> I am working on the project, which goal is to make ARS development a
> little bit easier. It's called ARS Illustrator. Here is a very short
> introduction:
>
> 1. ARS log files visualisation.
> This is a GUI tool, which parses ARS logs and generates several views:
> tree view, sequence diagram view, time tracking view, source view and
> related objects index. Also you can save workflow model to XML.
> Beta version is done now. Although I work in German company, so it handles
> only German log files now.
>
> 2. ARS Project Bay. This is a database with GUI access, which is a nice
> place to keep all information about your use-cases: requirements,
> technical documentation and tests. It can easily replace tools like
> testbench in you process. Also if you don't mind turning on logging while
> testing your application, it will create relations between workflow
> objects and test-cases. This gives you additional benefits like test-case
> relations, workflow coverage tracking, automatic regression tests planning
> etc.
>
> This should be finished around December this year.
>
> The thing is I am not quite sure that my company will use it at all. I
> would like to know whether anybody of you is interested to use this kind
> of technology in your projects, so this work makes any sense. Please feel
> free to ask any questions.
>
> And here are a few screenshots of beta version:
>
>  http://old.nabble.com/file/p32137640/screen01.jpg
>  http://old.nabble.com/file/p32137640/screen02.jpg
>

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-- 
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Re: ARS Illustrator

[Matt Reinfeldt]

Kirill,

I downloaded it and ran it on my Windows 7 x64 workstation and tried to open
a 7.6.04 SP1 workflow log file... it crashed.  Repeated a couple times to
validate.  Can you validate which systems this is built to run on and which
versions of log files it has been tested with?

I know that you're in the early development stages, so just wanted to point
out that that type of information will be key going forward.

Thanks,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid
Sent: Thursday, July 28, 2011 2:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Illustrator

Hello guys,

I am working on a first release version now to present it officially. I
guess it will be ready in a month. So I am looking for a little feedback
here. Any ideas are wellcome :)

Best regards, Kirill.



Kirill Eitvid wrote:
> 
> Hi,
>  
> I am working on the project, which goal is to make ARS development a
> little bit easier. It's called ARS Illustrator. Here is a very short
> introduction:
>  
> 1. ARS log files visualisation.
> This is a GUI tool, which parses ARS logs and generates several views:
> tree view, sequence diagram view, time tracking view, source view and
> related objects index. Also you can save workflow model to XML.
> Beta version is done now. Although I work in German company, so it handles
> only German log files now.
>  
> 2. ARS Project Bay. This is a database with GUI access, which is a nice
> place to keep all information about your use-cases: requirements,
> technical documentation and tests. It can easily replace tools like
> testbench in you process. Also if you don't mind turning on logging while
> testing your application, it will create relations between workflow
> objects and test-cases. This gives you additional benefits like test-case
> relations, workflow coverage tracking, automatic regression tests planning
> etc.
>  
> This should be finished around December this year.
>  
> The thing is I am not quite sure that my company will use it at all. I
> would like to know whether anybody of you is interested to use this kind
> of technology in your projects, so this work makes any sense. Please feel
> free to ask any questions.
>  
> And here are a few screenshots of beta version:
> 
>  http://old.nabble.com/file/p32137640/screen01.jpg 
>  http://old.nabble.com/file/p32137640/screen02.jpg 
> 

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Re: java.lang.OutOfMemoryError: Java heap space.

[Matt Reinfeldt]

Michele,

 

Try 1408, or something a bit smaller... I can't remember the exact number i
had to use to get it to work, but it was smaller than 1.5...

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell
Sent: Tuesday, July 26, 2011 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: java.lang.OutOfMemoryError: Java heap space.

 

** 

When I bump the max setting up to 1.5 GB the tomcat service doesn't startup.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, July 25, 2011 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: java.lang.OutOfMemoryError: Java heap space.

 

** 

You can bump your max setting up to 1.5 gb.  That should help. 

Rick

On Jul 25, 2011 8:32 AM, "Michele Mizell"  wrote:
> All,
> 
> We are intermittently receiving "java.lang.OutOfMemoryError: Java heap
> space" in our midtier logs.
> 
> We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28
> and IIS 6. 
> 
> Our min and max memory pool for Java is set to 1024 per BMC's
> recommendation.
> 
> These are dedicated servers :
> 
> Windows 2003 Standard x64 Edition SP2
> 
> 
> 
> Our heap memory is constantly maxed out. Has anyone experienced this
> error in your environment? BMC support has not been helpful in
> determining the cause and solution.
> 
> 
> 
> 
> 
> 
> 
> Sincerely,
> 
> 
> 
> Michele Mizell
> 
> Application Maintenance
> 
> Software Engineer 1
> 
> JCPenney Co., Inc.
> 
> Ext.11088
> 
> mmi...@jcpenney.com
> 
> 
> 
> The information transmitted is
intended only for the person or entity to which it is addressed and may
contain confidential and/or privileged material. If the reader of this
message is not the intendedrecipient, you are hereby notified that your
access is unauthorized, and any review, dissemination,distribution or
copying of this message including any attachments is strictly prohibited. If
you are notthe intended recipient, please contact the sender and delete
the material from any computer.
> 
>

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Re: Character field --> Attachment field

[Matt Reinfeldt]

Not really sure of what you're trying to accomplish... maybe you could
clarify a bit...?

The best I can offer is to create a temp text file w/ the value you want in
it, save it to the Client's machine, and then actually attach that to the
record you're working with through a run-process.  The challenge will come
with sand-boxing in the Mid-Tier and if it will allow you to save a temp
file to the guest operating system on the fly... 

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Kovrizhnykh
Sent: Tuesday, July 26, 2011 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Character field --> Attachment field

Hi All,

Is it possible to put the value of Character field to the Attachment field?
When I try to Set Fields in AL - there is nothing happen.
When I try to Set Fields in Filter - there is an error ARERR [310] "Value
has wrong data type for the field".

Kind regards,
Mikhail

-- 
View this message in context:
http://old.nabble.com/Character-field---%3E-Attachment-field-tp32142096p3214
2096.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Re: java.lang.OutOfMemoryError: Java heap space.

[Matt Reinfeldt]

Michele,

 

You didn't mention which MT and ARS versions you're at, but there was a link
posted for the BSM tuning guide last week (Jason Miller, I believe) ... I'd
recommend reviewing that as it goes into some good detail about tuning
Tomcat.  

 

Good luck,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell
Sent: Monday, July 25, 2011 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: java.lang.OutOfMemoryError: Java heap space.

 

** 

Thanks for your recommendation.  I will change this in my Dev and Test
environment and monitor for a week.  If all goes well I will change this in
Prod.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, July 25, 2011 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: java.lang.OutOfMemoryError: Java heap space.

 

** 

You can bump your max setting up to 1.5 gb.  That should help. 

Rick

On Jul 25, 2011 8:32 AM, "Michele Mizell"  wrote:
> All,
> 
> We are intermittently receiving "java.lang.OutOfMemoryError: Java heap
> space" in our midtier logs.
> 
> We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28
> and IIS 6. 
> 
> Our min and max memory pool for Java is set to 1024 per BMC's
> recommendation.
> 
> These are dedicated servers :
> 
> Windows 2003 Standard x64 Edition SP2
> 
> 
> 
> Our heap memory is constantly maxed out. Has anyone experienced this
> error in your environment? BMC support has not been helpful in
> determining the cause and solution.
> 
> 
> 
> 
> 
> 
> 
> Sincerely,
> 
> 
> 
> Michele Mizell
> 
> Application Maintenance
> 
> Software Engineer 1
> 
> JCPenney Co., Inc.
> 
> Ext.11088
> 
> mmi...@jcpenney.com
> 
> 
> 
> The information transmitted is
intended only for the person or entity to which it is addressed and may
contain confidential and/or privileged material. If the reader of this
message is not the intendedrecipient, you are hereby notified that your
access is unauthorized, and any review, dissemination,distribution or
copying of this message including any attachments is strictly prohibited. If
you are notthe intended recipient, please contact the sender and delete
the material from any computer.
> 
>

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Re: Overlay and Database Views - Answer

[Matt Reinfeldt]

Christie,

 

Strangely enough I built a form in Base mode then switched to best
practice mode and added a field.  The form then properly showed as
'Overlaid'.  I opened up SQL Management tool (sql server 2005) and looked at
the available columns in the view that was auto-generated for that form.
The new field (the one created in the overlay) was present.  So, it's
interesting to me if it doesn't work for the OOB ITSM forms.  Must be some
other magic going on.  :-)

 

Enjoy,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, July 21, 2011 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Database Views - Answer

 

** 

Found out from BMC that there isn't a view with the overlay fields in it.

 

  _  

From: Pargeter, Christie :CO IS 
Sent: Monday, July 18, 2011 12:58 PM
To: 'arslist@ARSLIST.ORG'
Subject: Overlay and Database Views

Hi All - does anyone know what the view names are for the fields added to an
overlay?  e.g., I added a field to CTM:People and I need to write a SQL
query to access that data.  Normally I would use the view to do this so that
my query is the same on all environments.  But when I look in the database I
am not seeing the new field.

 

Thanks

 

ARS 7.6.4

SQL 2005

 

 

 

  _  


Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org   


  1120 Building 


tel: 503-415-5149

 

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Re: Arslist is up and running, Web is working, archives are back

[Matt Reinfeldt]

Thanks for the hard work, Dan!  :-)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Monday, June 27, 2011 3:35 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Arslist is up and running, Web is working, archives are back

 

** 

Seems a quiet day on the list.

 

Just formally saying: We are on a new server, everything appears functional
and stable. List is up.

 

.. Daniel

Founder of the ARSlist

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Re: Function Test

[Matt Reinfeldt]

All moved over?  :-)

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Monday, June 27, 2011 12:08 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Function Test

 

** 

Making sure a post goes through

13:08 EST

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Re: DEV installation issues

[Matt Reinfeldt]

Shane,

You didn't list what version of the Oracle Client you're using... the
Compat. Matrix pretty clearly calls out the need for 64-bit Oracle 11g
client version for UNIX systems.  Probably not what you want to hear, but if
they're stating it as a minimum, and you're not there, it's not boding well
for you!  Sorry!

Good luck,

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shane Fish
Sent: Friday, June 24, 2011 1:23 PM
To: arslist@ARSLIST.ORG
Subject: DEV installation issues

We know this does not meet all the compatibility standards but are trying to
get:

AIX 5.3 (32-bit) APP Server
Oracle 10gR2 Web Server
Java5

Installation up and running with 7.6.04.

It actually makes it through the installs and is setting up the database but
cannot get to start on APP server with ./arsystem start.

Here is one of the items we seen in on Wednesday from the
ARServer-RIK-PostInstall_error.log:

[ERROR][Wed Jun 22 14:39:47.602] VerifyControl- Unable to connect to the AR
System Server.

[ERROR][Wed Jun 22 14:39:47.602] VerifyControl- 90 Cannot establish a
network connection to the AR System server  : RPC: Program not
registered
[ERROR]
[Wed Jun 22 14:39:47.602] RikMain- Problem with verification of
user/pw/server information

Here is what we seen yesterday:

[Thu Jun 23 09:37:56.872] RikMain- RIK utility version/timestamp: 7.6.04
Build 002 201101141059

[Thu Jun 23 09:37:56.872] RikMain- Command = ./rik ping -x  is not responding

[Thu Jun 23 09:37:56.956] RikMain- ARTermination complete

[Thu Jun 23 09:37:56.957] RikMain- Returning 90 for RIK subcommand ping


We are trying a system restart but was wondering if anyone has tried this
before and resolved.  It creates the database and temp space and the
arerror.log only displays this:

 Thu Jun 23 09:43:56 2011 : Action Request System(R) Server Version 7.6.04
Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc. 
Thu Jun 23 09:43:56 2011  390600 : This COPY of the Action Request System(R)
does not have authorization key set, but is ready for use or evaluation. 
For unlimited capabilities, contact your sales representative. (ARNOTE 27)
Thu Jun 23 09:44:00 2011: AR System server terminated when a
signal/exception was received by the server (ARNOTE  20)
   Signal: 4
   Thread Id: 1
   Version: 7.6.04 Build 002 201101141059 Jan 14 2011 12:47:55
   ServerName:  
   Database: SQL -- Oracle
   Hardware: 000A952A4C00
   OS: AIX 5.3
   RPC Id: 0
   RPC Call: 0
   RPC Queue: 0
   Protocol Version: 18
   Client IP Address: 
Stacks: 

Can provide more logs if that will help and will let everyone know of system
boot resolves.

Thanks,

Shane


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Re: Tomcat 6 & MidTier 7.6.4

[Matt Reinfeldt]

Christie,

 

It is fairly common for the CPU and Memory usage to increase right after
restarting tomcat as it loads all the forms and workflow definitions into
cache.  Depending on what you have installed, this should even out after a
short time (varies, so I can't give you an estimate as to actual length).

 

If it doesn't settle down, check the tomcat logs to see what it is busy with
and take it from there.

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, June 21, 2011 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Tomcat 6 & MidTier 7.6.4

 

** 

Hi All - I just installed a ARS/MidTier 7.6.4 environment and the Tomcast is
sucking up all the CPUs (pegging the system at 95 - 100% of the CPU).  Any
ideas on how fix this?

 

ARS 7.6.4

Window 2008 64 Bit

MS SQ 2005

IIS 7.5 /Tomcat 6.0.20 (what came with MidTier)

MidTier 7.6.4

 

  _  


Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org   


  1120 Building 


tel: 503-415-5149

 

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Re: Migrator 7.6.04 SP1

[Matt Reinfeldt]

Atul,

This is definitely referenced in the Migrator manual, as well as, I believe, in 
the Upgrade instructions for 7.6.04.  Look for something that says "Map Overlay 
to Base".

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Tuesday, June 21, 2011 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Migrator 7.6.04 SP1

All:

We have installed ARS and other packages 7.6.04 SP1 on Solaris/Oracle 
environment. We have an overlay form from pre SP1 and wanted to use the 
migrator to see the difference between SP1 form and our overlay version.

>From what I see migrator does not look at overlays. I tried exporting the def 
>file of the overlay form and convert it in to migrator file but it did not 
>identify the form. Not sure if I am missing something or we can not use 
>migrator to compare the overlay version.

Any help or suggestion would be appreciated.

Thanks
Atul 

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Re: ARS 7.6.04 P1 mid-tier question

[Matt Reinfeldt]

Please refer to the "Web Application Security Assessment and Vulnerability
Mitigation Tests" White Paper under the 7.6.04 Documents on the BMC Support
site.  Pages 14-15 address what you're asking.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Randy Evans
Sent: Tuesday, June 14, 2011 6:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 P1 mid-tier question

Yes but is it installed?  I'm not seeing it in the Web root for the 
mid-tier.  We have atriumsso (a different tomcat) and it's in the web 
root there, but not in the mid-tier.


On 6/14/2011 3:04 AM, John Baker wrote:
> Randy
>
> This usually needs enabling as per the instructions:
>
>
http://tomcat.apache.org/tomcat-5.5-doc/manager-howto.html#Configuring_Manag
er_Application_Access
>
>
> John Baker


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Re: Urgent - SRM Services not getting displayed !

[Matt Reinfeldt]

Was this working before or have you not yet gotten it to work?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !
Importance: High

 

** 

Dear Chowdhury,

 

Its affecting all the users including Admin.  

 

The locale settings I meant is in Navigational categories.

 

Thanks & Regards,

Kailashnath A J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Sunday, June 12, 2011 5:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !

 

** 

There's a locale setting directly on the SRD itself. Is there any user that
can actually see the request or is this affecting all users (including
admin). 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !

 

** 

Please find the required details below.

 

BMC ARS - 7.5.00 Patch 007

ITSM  - 7.6.00  patch 002

SRM - 7.6.00 patch 002

No, it's a single tendency  and  no entitlement enabled.

 

How to identify the locale if added, and how to remove if it exists ?

 

Thanks & Regards,

Kailashnath A J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Sunday, June 12, 2011 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !

 

** 

What version of SRM are you on? Do you have multi-tenancy enabled? Do you
have entitlement enabled? Have you set entitlement groups? 

Please give us your environment specs. 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 3:56 AM
To: arslist@ARSLIST.ORG
Subject: Urgent - SRM Services not getting displayed !
Importance: High

 

** 

Dear Team,

 

We are getting  "There are no services matching your search
criteria" in the Request entry after selecting the navigational category.

Steps followed: 

In Request Entry - selected Category 1 ( for example say Incident Request)

Selected sub category 2 and category 3 on the same list (Say - Personal
computer (tier 2)  - Keyboard issue(tier 3 )) on selecting this the above
mentioned issue is faced for all navigational categories.

 

Have created new navigational categories and new service mapped to it. Still
got the same error msg.

 

Please help me out in getting the services displayed to make it available to
request the same as expected in SRM module.

 

Please treat this as very urgent.

 

Thanks & Regards,

Kailashnath A J

 

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The information contained in this electronic message and any attachments to
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Re: Resize Box in 7.6.4 Overlay mode

[Matt Reinfeldt]

Glad you got it!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera
Sent: Friday, June 10, 2011 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resize Box in 7.6.4 Overlay mode

We forgot the view.  That worked!!! thanks to both of you guys (Jason and
Matt) who responded.


Vindhya Samarasekera
Remedy Administrator
NBC Denver
303-969-5825



 

  From:   Matt Reinfeldt 

 

  To: arslist@ARSLIST.ORG

 

  Date:   06/10/2011 03:38 PM

 

  Subject:Re: Resize Box in 7.6.4 Overlay mode

 

  Sent by:"Action Request System discussion list(ARSList)"


 






So, you have an overlay of the Form, View, and Field?  Double-check all
three.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera
Sent: Friday, June 10, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Resize Box in 7.6.4 Overlay mode

Hi,
Does anyone know how to resize a Box in 7.6.4?   We have created an overlay
of the form and the box .  But the properties are disabled and we tried all
the tags at the corner, middle, etc and none of it is working.  This is a
display only form... does this make a difference.

Vindhya Samarasekera
NBC Denver
303-969-5825



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Re: Resize Box in 7.6.4 Overlay mode

[Matt Reinfeldt]

So, you have an overlay of the Form, View, and Field?  Double-check all
three.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera
Sent: Friday, June 10, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Resize Box in 7.6.4 Overlay mode

Hi,
Does anyone know how to resize a Box in 7.6.4?   We have created an overlay
of the form and the box .  But the properties are disabled and we tried all
the tags at the corner, middle, etc and none of it is working.  This is a
display only form... does this make a difference.

Vindhya Samarasekera
NBC Denver
303-969-5825


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Re: Performance issue on Menu

[Matt Reinfeldt]

Lisa,

 

How are you qualifying the search on the menu?  If needed, run a SQL log to
see what query is actually getting passed to the database, and work from
there.  Often, it's not what you'd expect.  Hopefully, you're doing
something on the front-end to narrow down what shows in that menu from 22k,
though!  

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Friday, June 10, 2011 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Performance issue on Menu

 

** 

I have a table with about 22,000 records. I have a unique index on 2 field
on this table.

 

On another form I have a Character field that connects via a menu to these
records.  Even though I have an index, it takes a good 40 seconds for the
menu item to show all of the records when activated.

 

Is there any way to increase the performance on this?  Looks like it works
this way on the desktop client and the midtier.

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes
AR System Developer
TE Information Systems

Global Infrastructure and Ops
+01 717 810 2408 tel
+01 717 602 9460 mobile
lisa.ke...@te.com
MS 161-43

P.O. Box 3608

Harrisburg, PA 17105-3608

  Description:
http://www.tycoelectronics.com/images/socialmedia/smallTElogo.gif
www.te.com   


  Description:
http://www.tycoelectronics.com/images/socialmedia/twitter.png
 Description:
http://www.tycoelectronics.com/images/socialmedia/facebook.png
 Description:
http://www.tycoelectronics.com/images/socialmedia/flickr.png
 Description:
http://www.tycoelectronics.com/images/socialmedia/linkedin.png
 Description:
http://www.tycoelectronics.com/images/socialmedia/youtube.png

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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<><><><><><>

Re: BMC:Analytics Training?

[Matt Reinfeldt]

Tommy,

 

If you check Column's website, you'll see that we (yes, that's where I've
been working the last couple-three years!) do, indeed, still offer BMC and
other training.

 

http://www.columnit.com/column-services/column-training/education.html

 

:-)  

 

Enjoy,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, May 27, 2011 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC:Analytics Training?

 

** 

BMC used to offer a lot more class options than they do now. I haven't
noticed if any of the partners (Rapid Technologies, Column, etc..) are still
allowed to offer training. 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Friday, May 27, 2011 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC:Analytics Training?

 

** 

Patrick, thanks for the link!

 

JD, it is strange. I'm fairly certain that BMC has gutted their training
department. There are plenty of classes in the catalog, but they're not
offerring much. Maybe it's always been that way, I don't know.

 

Anyone, please correct me if I'm wrong.

 

Drew

JTF-Bravo

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Matt Reinfeldt]

Please visit http://www.remedyusergroups.com to download this PowerPoint.
:-)  Jennifer was kind enough to allow us to post it there for everyone's
convenience!

 

Thank you,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

 

** 

Jennifer,

 

Request for one more forward to my Id please - vaibhavsinghal@gmail.com

 

 

Thank you

 

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

** 

Jennifer,

 

Can you send me a copy as well?  

 

Thank you,

On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
wrote:

** 

I'm so glad that so many people are able to benefit from it.  I found that
making it really clarified the ITIL process for me.

 

Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office of Information Technology Services 

Service Delivery Division ITSM & ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@nc.gov

 <http://its.state.nc.us/> http://its.state.nc.us

 

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM 


To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

 

** 

Jennifer,

 

Congratulations on producing that ppt.  It's so simple and clear to
understand.  I plan on using it and will give you kudos credit for it!!

 

Susan

On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
wrote:

For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com <http://www.remedyusergroups.com/> 

Enjoy!

Matt R.


-Original Message-
From: Action Request System discussion list(ARSList)

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: WWRUG11: Sooner than you think! Just a summer away

[Matt Reinfeldt]

Dan,

 

I am looking forward to attending this year! (Barring any emergencies that
would preclude me from being there)... I cannot wait to see everyone again!
The recent MWRUG meeting was a wonderful warm-up event... but I want more!
:-)

 

See you there!



Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Friday, May 20, 2011 1:58 PM
To: arslist@ARSLIST.ORG
Subject: ADV:WWRUG11: Sooner than you think! Just a summer away

 

** 

It came as a shock to me as I realized that yesterday was May 19th and
WWRUG11 starts in  a mere FOUR months.

 

The first price change is in a few weeks, June 10th. After that it goes up
in price.

 

This should be an exciting year, we are going to have wide and deep content
about all aspects

Of the BMC Remedy family of products, especially the ITSM Suite.

 

At the same time, there will be activities celebrating that it has been 20
years since the ARSystem was released.

It has grown and adapted to the changing computing world like few other
products have.

 

Of course a lot of that adaptation is down to our most special attendee,
Doug Mueller, and the others in  the BMC Remedy team that

will join us. On Wednesday of the conference you get the unique to RUG event
of "An Evening with Engineering" where you get direct access to the folks

that created the products you use day to day. Stay tuned for the Keynote
Speaker(s) Announcement(s).

 

Much of the adaptation also comes from the vocal customers over the years
(including me) that point out to a receptive company where the product(s)

can be improved.

 

So, join us all at the Hilton Alexandria Mark Center, for the biggest and
best gathering of BMC Remedy customers, developers and creators there is.

 

ROI is virtually infinite compared to not going.

 

So, go to www.wwrug11.com to see the latest news  and I hope to see you all
in DC in September!

(well, okay, not all of you, that would be too big a crowd, how about
10%-15%?)

 

Kevin, Rick, Matt, Susan, Ashraf, Danielle, Paula, Jay, Ziad, Claire,
Andriy, John, Rocky . It's homecoming year J 

 

To the other 500 Remedy folks I know .. Ditto ... to the other 1 I don't
.. Ditto .

 

Thanks .. Dan

Daniel Bloom

WWRUG Chairman

ARSlist Founder

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Matt Reinfeldt]

For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com 

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
 wrote:
> The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.
>
> If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
>
>


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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Matt Reinfeldt]

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
 wrote:
> The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.
>
> If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
>
>


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Re: AR 7.6.04 SP1

[Matt Reinfeldt]

Phil,

It does appear to be a full installer.

Good luck,

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil
Sent: Friday, May 13, 2011 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR 7.6.04 SP1

I'm glad they have included mode switching to allow you to easily
switch between Search mode and New mode
when working in the ticket forms in 7.6.04 p1.

Am I right in thinking 7.6.04 p1 is a full installation, so I could
create a new system by installing 7.6.04p1 without having first
installed 7.6.04?


On May 12, 5:31 pm, Danny Kellett
 wrote:
> Lol, I have about 3 GB to download first but I will let you know. If I am
a
> betting man I will say that I will find issues with overlays but this is
> what they are designed for right? 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: 12 May 2011 17:27
> To: arsl...@arslist.org
> Subject: Re: AR 7.6.04 SP1
>
> **
>
> Good luck is right. Let us know how that goes.
>
> Tauf Chowdhury | Forest Laboratories, Inc.
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>   _  
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
> Sent: Thursday, May 12, 2011 12:20 PM
> To: arsl...@arslist.org
> Subject: Re: AR 7.6.04 SP1
>
> Excellent, thanks Matt.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt
> Sent: 12 May 2011 17:11
> To: arsl...@arslist.org
> Subject: Re: AR 7.6.04 SP1
>
> **
>
> It is out... you need to log in to EPD then go to the Patches tab... took
me
> a while to find it, too.
>
> Good luck!
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
> Sent: Thursday, May 12, 2011 11:09 AM
> To: arsl...@arslist.org
> Subject: AR 7.6.04 SP1
>
> **
>
> Sorry guys, I may have missed this, but is SP1 out yet? I have looked at
the
> EPD and Patch but cant find it. Is it not out or am I missing something?
>
> Thanks and take care
>
> Kind regards
>
> Danny Kellett
>
> _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_
>
> _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_
>
>   _  
>
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed.
If
> you are not the intended recipient of this e-mail, or the employee or
agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail
in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail and any printout.
>
> _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_ _attend
> WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_
>
>
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Re: AR 7.6.04 SP1

[Matt Reinfeldt]

It is out... you need to log in to EPD then go to the Patches tab... took me
a while to find it, too.

 

Good luck!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Thursday, May 12, 2011 11:09 AM
To: arslist@ARSLIST.ORG
Subject: AR 7.6.04 SP1

 

** 

Sorry guys, I may have missed this, but is SP1 out yet? I have looked at the
EPD and Patch but cant find it. Is it not out or am I missing something?

 

Thanks and take care

 

Kind regards

 

Danny Kellett

 

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Re: Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Claire,

 

Didn't Phil Bautista use to pull together the TRUG meetings?  Not sure which
city those were normally in, but if there's enough interest, let's see what
can be done...

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, May 11, 2011 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

No handouts and quite frankly for the most part I just absorbed the info.  I
can always look it up in the documentation.  

 

What's a 're'-implementation?

On Wed, May 11, 2011 at 10:06 AM, Sanford, Claire
 wrote:

** 

Were there any handouts?  Electronic format??  So jealous!  Here we are in
Houston...  Home of BMC and no HoustonRUG.

 

I would host... but can't until my "re-implementation" of 7.6.4 is in
production.

 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer

Sent: Wednesday, May 11, 2011 9:24 AM 


To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

It was a great meeting yesterday and particularly energizing to have Doug
Mueller talk about v7.6.4.  Although I had not researched it completely yet,
just reading the list gave me some chitters, but Doug cleared up many of
those concerns and we're going to look at going to 7.6.4 instead of 7.5x.

 

It was great to see some old friends.  I was missing the adrenaline high you
get from being around other Remedy people!

 

Thanks Matt for organizing it on such short notice!

 

Susan

On Mon, May 9, 2011 at 10:21 AM, Matt Reinfeldt 
wrote:

** 

Just a quick note reminding anyone in the area that we'll be meeting
tomorrow!  Details and Registration info are here: 

 

http://www.columnit.com/index.php?option=com_redevent
<http://www.columnit.com/index.php?option=com_redevent&view=details&id=30&xr
ef=31> &view=details&id=30&xref=31

 

Looks like we already have a solid group of registrants!  I can't wait to
see everyone!

 

Matt R.

_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_


_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
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Re: High Group Count - Effects

[Matt Reinfeldt]

Axton,

 

I've seen this at more than one site... seems that the breaking point is
around 85k or so Groups... however, in discussion w/ Doug M today, it sounds
as if there was an issue with how the null groups (groups not used for
permissions) were being loaded... apparently, this has been very recently
corrected... though, I've not had a chance to test in the latest versions.
If you want more details, you can contact me offline... 

 

Thanks,

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, May 10, 2011 12:46 PM
To: arslist@ARSLIST.ORG
Subject: High Group Count - Effects

 

** Does anyone out there have 10k, 100k, or more groups in their arserver?
Does this cause an issue with the memory footprint, login times, server
startup times, etc.?

 

Axton Grams

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Just a quick note reminding anyone in the area that we'll be meeting
tomorrow!  Details and Registration info are here: 

 

http://www.columnit.com/index.php?option=com_redevent
 &view=details&id=30&xref=31

 

Looks like we already have a solid group of registrants!  I can't wait to
see everyone!

 

Matt R.


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Re: Fun: how big?

[Matt Reinfeldt]

Doug,

 

If you're on SQL Server, you can try a variant of this:

 

select 

  year(dateadd(s, submit_date, '1/1/1970')) AS [Year Created], 

  month(dateadd(s, submit_date, '1/1/1970')) AS [Month Created], 

  count(*) AS [Ticket Count]

from hpd_help_desk

where submit_date > datediff(s, '1/1/1970', '1/1/2010')

group by year(dateadd(s, submit_date, '1/1/1970')), month(dateadd(s, 
submit_date, '1/1/1970'))

order by 1, 2

 

Then you can take the monthly counts and average them out... 

 

:-)

 

Enjoy,

 

Matt

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Thursday, April 28, 2011 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fun: how big?

 

** 

John,

 

We upgraded from 7.0 to 7.6 during the time frame specified by your challenge, 
and incremented the NEXTID for HPD:HelpDesk by a few millions just to be sure 
they would not overlap. 

 

Out of respect for my ARSLIST colleagues I will not do the math, but in this 
case you can buy me a beer for judicious use of professional restraint!

Doug

 

--

Doug Blair

+1 224-558-5462

 

Sent from my iPad2

Any typographic errors or misspellings are Steve Jobs' fault :-)


On Apr 27, 2011, at 11:15 AM, "Hyunkel v2.0"  wrote:

** Woohooo I got 13174.65

Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868

P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.

 





> Date: Wed, 27 Apr 2011 08:26:37 -0600
> From: john.sundb...@kineticdata.com
> Subject: Fun: how big?
> To: arslist@ARSLIST.ORG
> 
> Query your 'main form'
> (incident,change,service-request,custom???)
> 
> Query for first ticket created after 1/1/2010 (get the number)
> 
> Query for first ticket created after 1/1/2011 (get the number)
> 
> Subtract 2nd-1st / 365
> 
> Then publish your daily volume.
> 
> I am wondering if anybody is over 100,000 daily.
> 
> How many > 10,000 daily???
> 
> Anybody under 100 daily on the main form?
> 
> 
> Also - has anybody passed 1billion total in any form???
> 
> I will buy a drink at WWRUG for the person/remedy team with the most :)
> 
> -John
> 
> 
> Sent from my iPhone
> 
> ___
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Re: Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Looking forward to it, Susan!  It'll be good to see everyone again!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, April 27, 2011 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Registration complete ... see you there!  Thanks Matt.

 

Susan

On Wed, Apr 27, 2011 at 4:27 PM, Matt Reinfeldt 
wrote:

** 

Doug,

 

It looks as if opportunity has fallen into our laps :-)  Doug Mueller
just happens to be scheduled to be in Chicago in early May and has offered
to join us for a morning!  So, while I know it's pretty short notice, I've
gotten Column, my employer, to host a meeting on May 10th!  Details are in
the 'Events' section on the Column website.

 

Here is the direct link:
http://www.columnit.com/index.php?option=com_redevent
<http://www.columnit.com/index.php?option=com_redevent&view=details&id=30&xr
ef=31> &view=details&id=30&xref=31 

 

Like I said, I know it's short notice, but I really hope to see as many of
you as we can there!  

 

Additionally, the agenda is pretty fluid... if there are other topic
suggestions or if someone wants to do a presentation and/or case study,
please send me the information and I'll get the agenda updated.

 

Oh, I forgot to add... please register for the event on the Column website
so that we know how much food to make available!

 

Thanks all!

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Wednesday, April 27, 2011 5:22 AM 


To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

I need that fix too!

 

As you know the ARSLIST is the only social life I have beyond [obscure,
ancient ASCII-art mailing list] and I don't get out much. In fact even at
WWRUG I don't get out much.

Doug

 

--

Doug Blair

+1 224-558-5462  

 

Sent from my iPad2

Any typographic errors or misspellings are Steve Jobs' fault :-)


On Apr 26, 2011, at 9:10 AM, Matt Reinfeldt 
wrote:

** 

Yuppers... I just need my RUG fix before September...  :-)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, April 26, 2011 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Don't forget WWRUG11 coming up in September as well.

 

The call for papers is out, so warm them up at MWRUG and then present at
WWRUG11 as well!

 

. Dan

www.wwrug11.com <http://www.wwrug11.com/> 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D
Sent: April 26, 2011 12:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Count me in :-)

 

Kind Regards, 

 

Eric Roys

System Analyst/Programmer

Information Technology

Verizon Business

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Sunday, April 24, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

** 

Hi Matt,

 

Would love to see everyone again!!  Someone will have to pick up the
organizing duties but I'm certainly willing to attend and enjoy.  I need to
spend some time with Remedy-ites!

 

Thanks,

Susan

 

Sussan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL  60606

312-529-5325 office

312-502-7687 cell

spal...@shoppertrak.com

On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt 
wrote:

** 

Folks,

 

I've had to migrate the RemedyUserGroups.com <http://remedyusergroups.com/>
website to a new host, so I took the opportunity to revamp the site a little
bit... :-)

 

I've only gotten a few of the User Groups listed currently, but if there are
others out there who want more information about their groups posted, please
contact me and we'll get you all set up!

 

Additionally, I am 'feeling the waters' to see who'd be interested in
getting a MWRUG meeting together (see http://www.remedyusergroups.com
<http://www.remedyusergroups.com/>  !).  Please leave your thoughts/feedback
on the site!

 

Thank you and have a great weekend!

 

Matt Reinfeldt

 

 

_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_


_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_ 

_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_ 

_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_

_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_

_attend WWRUG11 www.wwrug

Re: Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Doug,

 

It looks as if opportunity has fallen into our laps :-)  Doug Mueller just 
happens to be scheduled to be in Chicago in early May and has offered to join 
us for a morning!  So, while I know it's pretty short notice, I've gotten 
Column, my employer, to host a meeting on May 10th!  Details are in the 
'Events' section on the Column website.

 

Here is the direct link: 
http://www.columnit.com/index.php?option=com_redevent&view=details&id=30&xref=31
 

 

Like I said, I know it's short notice, but I really hope to see as many of you 
as we can there!  

 

Additionally, the agenda is pretty fluid... if there are other topic 
suggestions or if someone wants to do a presentation and/or case study, please 
send me the information and I'll get the agenda updated.

 

Oh, I forgot to add... please register for the event on the Column website so 
that we know how much food to make available!

 

Thanks all!

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Wednesday, April 27, 2011 5:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

I need that fix too!

 

As you know the ARSLIST is the only social life I have beyond [obscure, ancient 
ASCII-art mailing list] and I don't get out much. In fact even at WWRUG I don't 
get out much.

Doug

 

--

Doug Blair

+1 224-558-5462

 

Sent from my iPad2

Any typographic errors or misspellings are Steve Jobs' fault :-)


On Apr 26, 2011, at 9:10 AM, Matt Reinfeldt  wrote:

** 

Yuppers... I just need my RUG fix before September...  :-)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, April 26, 2011 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Don’t forget WWRUG11 coming up in September as well.

 

The call for papers is out, so warm them up at MWRUG and then present at 
WWRUG11 as well!

 

… Dan

www.wwrug11.com

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D
Sent: April 26, 2011 12:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Count me in :-)

 

Kind Regards, 

 

Eric Roys

System Analyst/Programmer

Information Technology

Verizon Business

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Sunday, April 24, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

** 

Hi Matt,

 

Would love to see everyone again!!  Someone will have to pick up the organizing 
duties but I'm certainly willing to attend and enjoy.  I need to spend some 
time with Remedy-ites!

 

Thanks,

Susan

 

Sussan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL  60606

312-529-5325 office

312-502-7687 cell

spal...@shoppertrak.com

On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt  
wrote:

** 

Folks,

 

I've had to migrate the RemedyUserGroups.com website to a new host, so I took 
the opportunity to revamp the site a little bit... :-)

 

I've only gotten a few of the User Groups listed currently, but if there are 
others out there who want more information about their groups posted, please 
contact me and we'll get you all set up!

 

Additionally, I am 'feeling the waters' to see who'd be interested in getting a 
MWRUG meeting together (see http://www.remedyusergroups.com !).  Please leave 
your thoughts/feedback on the site!

 

Thank you and have a great weekend!

 

Matt Reinfeldt

 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Yuppers... I just need my RUG fix before September...  :-)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, April 26, 2011 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Don't forget WWRUG11 coming up in September as well.

 

The call for papers is out, so warm them up at MWRUG and then present at
WWRUG11 as well!

 

. Dan

www.wwrug11.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D
Sent: April 26, 2011 12:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

Count me in :-)

 

Kind Regards, 

 

Eric Roys

System Analyst/Programmer

Information Technology

Verizon Business

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Sunday, April 24, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

** 

Hi Matt,

 

Would love to see everyone again!!  Someone will have to pick up the
organizing duties but I'm certainly willing to attend and enjoy.  I need to
spend some time with Remedy-ites!

 

Thanks,

Susan

 

Sussan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL  60606

312-529-5325 office

312-502-7687 cell

spal...@shoppertrak.com

On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt 
wrote:

** 

Folks,

 

I've had to migrate the RemedyUserGroups.com website to a new host, so I
took the opportunity to revamp the site a little bit... :-)

 

I've only gotten a few of the User Groups listed currently, but if there are
others out there who want more information about their groups posted, please
contact me and we'll get you all set up!

 

Additionally, I am 'feeling the waters' to see who'd be interested in
getting a MWRUG meeting together (see http://www.remedyusergroups.com
<http://www.remedyusergroups.com/>  !).  Please leave your thoughts/feedback
on the site!

 

Thank you and have a great weekend!

 

Matt Reinfeldt

 

 

_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the
Answers Are"_


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Joe,

 

In the past, we've run them out of the Chicago area, mostly... However, if
anyone wants to hold it here in Madison, I'm not going to argue!!  :-)  (in
other words, I'm open to discussing options)

 

Enjoy!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, April 22, 2011 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?

 

** 

 

Where

 

From: Matt Reinfeldt <mailto:arsl...@mattreinfeldt.com>  

Sent: Friday, April 22, 2011 12:32 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Anyone up for a MWRUG get together?

 

** 

Folks,

 

I've had to migrate the RemedyUserGroups.com website to a new host, so I
took the opportunity to revamp the site a little bit... :-)

 

I've only gotten a few of the User Groups listed currently, but if there are
others out there who want more information about their groups posted, please
contact me and we'll get you all set up!

 

Additionally, I am 'feeling the waters' to see who'd be interested in
getting a MWRUG meeting together (see http://www.remedyusergroups.com !).
Please leave your thoughts/feedback on the site!

 

Thank you and have a great weekend!

 

Matt Reinfeldt

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Anyone up for a MWRUG get together?

[Matt Reinfeldt]

Folks,

 

I've had to migrate the RemedyUserGroups.com website to a new host, so I
took the opportunity to revamp the site a little bit... :-)

 

I've only gotten a few of the User Groups listed currently, but if there are
others out there who want more information about their groups posted, please
contact me and we'll get you all set up!

 

Additionally, I am 'feeling the waters' to see who'd be interested in
getting a MWRUG meeting together (see http://www.remedyusergroups.com !).
Please leave your thoughts/feedback on the site!

 

Thank you and have a great weekend!

 

Matt Reinfeldt

 

 


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Re: java.lang.OutOfMemoryError issue

[Matt Reinfeldt]

Chris,

Look again at Andrew's mail... add this:

-XX:MaxPermSize=256m

to your Java startup for SE... seems to resolve quite a few memory issues,
even in the 7.1 series.

Good luck,

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Monday, April 04, 2011 2:13 PM
To: arslist@ARSLIST.ORG
Subject: java.lang.OutOfMemoryError issue

Hello Fellow Listers.

We are trying to up upgrade our Mid-Tier server from the original release of
7.1 to 7.1 patch 9. We are stumped as to why we are getting the
java.lang.OutOfMemoryError.

We have tried everything we can think of. We upgraded the memory on the
server to 12 gb, per BMC support recommendation.
We set the java heap as follows: "D:\Program
Files\Java\jdk1.5.0_14\bin\java" -Xms1024m -Xmx1024m -classpath
We tried to go beyond 1024m but the java would not run or the ServletExec
would not recognize it, not sure which was the case.

We are stumped here. Submitted a ticket with BMC Support and they are
offering no help at all. In fact, they stated the following: "ServletExec
has been discontinued by New Atlanta, and we provide no longer support for
this product..."

Great reply from BMC support, just great. They recommend we remove it and go
to Tomcat. We wish we had the option but we don't. We are moving to new
servers and we will have the option to go with Tomcat but  that is 9 to 12
months away, at the earliest. So can anyone tell me what else we can do or
try to get this working?

Our environment.
The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86
with 12 gb of Memory running with the Physical Address Extension set. We are
running New Atlanta ServletExec 5.0.0.10. The server is running java.version
1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to
is a UNIX Sun OS5.9 running on Oracle 10g.

Christopher Pruitt
HP Enterprise Services
Bank of America Account | CIA - Integrated Applications | IW Infrastructure
Team
+1.972.605.7702 office | christopher.pru...@hp.com


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Re: Suspend / deactivate an ARS Account

[Matt Reinfeldt]

Mark,

Go read Knowledge Article ID: KA308338 on BMC's site... interesting read.
:-)

Enjoy,

Matt Reinfeldt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
Sent: Tuesday, March 29, 2011 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Suspend / deactivate an ARS Account

Hi Listers,

is it possible to suspend or deactivate an ARS Account instead of
deleting it?

Mark


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Re: bpcu7604.zip - hiding someplace, need help finding.

[Matt Reinfeldt]

Mark,

 

It's in the main folder for your remedy app server install after you install 
7.6.04.  

 

Matt

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lev
Sent: Friday, March 11, 2011 9:48 AM
To: arslist@ARSLIST.ORG
Subject: bpcu7604.zip - hiding someplace, need help finding.

 

Hello all,

 

Can anyone help me locate the Best Practice Conversion Utility 7.6.04 
(bpcu7604.zip)

 

I’ve searched BMC Developer Network, and BMC Communities.  I found the hash 
file, but nowhere is BPCU to be found.

 

Thanks,

Mark

 


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Re: Slightly OT: Mid-Tier and Apple iPhone...

[Matt Reinfeldt]

I just picked up a Motorola Xoom, an Android tablet device, which will have 
Adobe Flash 10.3 support within the next few weeks (if one believes the hype, 
in any case).  I plan on testing it out against our Remedy applications just as 
soon as that happens (over the air update).  

 

I'll let you all know if it does work... just some first impressions, though... 
the browsing experience on the Xoom is night-and-day better than Safari on the 
iPad.  Much faster, IMHO, and is more comfortable to use.

 

Enjoy!

 

Matt

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Wednesday, March 09, 2011 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Slightly OT: Mid-Tier and Apple iPhone...

 

Joe,

 

Apple iOS does not support browser flash for either the iPhone, iPod or iPad.

 

Apple reconsidered its position on flash apps targeted for iOS, with the caveat 
that there be no calls to external functions.

 

“Jailbreaking”, while legal, subjects the iOS device to hackers.  If 
“jailbroken” iOS devices are updated to a later version of IOS, it removes the 
“jailbreak”, I have never heard of losing 500MB, but then I would never 
“jailbreak” as it is far too risky to compensate for any perceived benefit, 
which is likely free apps. 

 

The reason for this is likely to prevent Apple’s users from suffering the 
malware attacks so prevalent on PCs and lately Androids.  The Apple iTunes 
model is structured to protect the brand, as well as the thousands of 
developers it has attracted.

 

 

 

Chas

 

 

 

 

 

** 

 

So most of us who use these phones know that Apple iPhones (maybe iPads too?) 
do not support Flash, and most of the new ITSM consoles use Flash. So its 
obvious that currently, iPhones (and perhaps iPads) are not compatible with 
these applications.. Do the wireless views use Flash?

 

Has anyone gone down the route of finding a workaround? Running remote desktop 
on iPads may be a workaround if iPads do not support flash, but that would not 
quite be an option on iPhones..

 

As jail breaking iPhones & iPads is currently legal (at least in the US), is 
there a version of flash available for jail broken devices? If so, once a 
device is jail broken, is it possible to update that device without loosing 
anything, when a new version of an iOS is available? I’ve read a few blogs one 
of which said you may loose about 500 MB of disk space on a phone if you jail 
break it and then update to a new version of an iOS..

 

This post is for my information only and does not involve work that I am 
currently doing. My current customer does not have this as a requirement, but I 
figured I may be faced with this at some point somewhere..

 

Joe

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

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Re: Oracle 11g and Case Insensitive Searches

[Matt Reinfeldt]

Frank,

 

I don't know if you've heard of the Column Search product yet, but it allows
you to do case-insensitive searches against your Oracle database (plus a
whole lot more!!!).

 

If you (or others!) are interested in learning more about it, go ahead and
contact me and I can coordinate a demo of the product.

 

Thank you!

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, December 06, 2010 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle 11g and Case Insensitive Searches

 

** 

We have been told that FTS is the best solution.   Setting Oracle to be case
insensitive causes performance issues.  

Rick

On Dec 6, 2010 7:50 AM, "Frank Caruso"  wrote:
> ARS 7.6.3
> ITSM 7.6.3
> Solaris 10 64bit
> Oracle 11g 64bit
> 
> Looking to find out how others are handling case insensitive searches in
> Oracle 11g? Or is FTS the way to go?
> 
> Thank you
> 
> Frank Caruso
> 
>

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Re: Remedy Password Encryption

[Matt Reinfeldt]

Kali,

 

BMC has a White Paper called "BMC Remedy Action Request System Security",
which I believe came out for version 7.1.  In there, it states:

 

Password security over the network

Passwords are always encrypted when sent over the network by the AR System

API. This is the case even if you do not choose to encrypt API
communications

with the AR System server.

NOTE

When BMC Remedy User displays a Flashboards object, it retrieves the content

from the BMC Remedy Mid Tier. BMC strongly recommends that you configure

the web server to use SSL to ensure that all data (including the password)
are

encrypted over the network and hence secure.

Password storage

User passwords are always stored in the database as an encrypted one-way
hash.

Once encrypted and stored, the password is not decrypted by the server at
all.

Passwords in the configuration files are always stored in an encrypted
format. The

encryption is a 56 bit DES. BMC recommends that you further protect the

configuration files by setting the appropriate file access permissions.

 

There's some other interesting information in there, so I'd look it up on
BMC's site if you want all the other security-related information.
Additionally, there's a second White Paper called "Security Attacks and AR
System" from 2007.  It too is pretty interesting and can be used to help
facilitate conversations with your security teams.

 

Hope that helps you!

 

Matt Reinfeldt

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Wednesday, November 10, 2010 11:03 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Password Encryption

 

** 

Hi,

 

Does anyone know what type of encryption Remedy 7.6 uses for the passwords?
Thanks!

 

Regards,

Kali

 

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Re: ARSList awards!

[Matt Reinfeldt]

Another productive and innovative year!!! Congratulations to all winners!
Awesome work!

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, October 21, 2010 11:28 AM
To: arslist@ARSLIST.ORG
Subject: ARSList awards!

 

** 

And now, live...err...well, maybe sorta (it was a LATE night with Doug and
the engineers last night), the ARSLIST awards, hosted by the only
semi-hoarse Dan Bloom.

The winners are (drum roll, please)

Best New Product:  Aeroprise
Best ROI:  RRR license monitor tools
Best customer support : Kinetic Data
Product of the Year: Abydos

Other prizes: various legacy Remedy memorabilia went to those who voted in
the surveys. 

Then there was the singing of "A Little Help From the List", interrupted by
much spontaneous and gratuitous  Twinkie throwing.

Dan gave out various and sundrie awards which he can tell you about later. 
Arslist awards:  

MVP: Joe D'Souza.  

Rick

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Re: URGENT : TABLE Space settings and T Table behaviour on form modification

[Matt Reinfeldt]

Manish,

Just for clarification, are you saying that you are allowing users to access
the system while making administrative changes?  Bad mojo, if you are.  The
process you are talking about is normal (creating a copy of the table,
rebuilding the table, and moving the data back in... this process is all
described in one of the manuals, I believe.. I'd have to go find the
reference), but best practice would be to lock users out of the system when
making form and workflow changes.

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: Wednesday, October 20, 2010 10:17 AM
To: arslist@ARSLIST.ORG
Subject: URGENT : TABLE Space settings and T Table behaviour on form
modification

Hello List,

We have realized some delay in appearing of "T" table w.r.t Helpdesk while
creating or altering some field and saving the form.
Now could you please advise me what should be settings at DB Oracle's (10G)
end.

1. While saving Helpdesk table "T369" for helpdesk, it creates A369 table
and T369 table dis-appears, is this normal.
2. When Helpdesk "T" table disappears helpdesk starts giving error Table and
view doesn't exist, what should be done to save this pattern.
3. What should be TEMP TABLE Space size when Helpdesk "T" table size is "10
GB" or has no relation to Helpdesk "T" table size.
4. On Helpdesk Form modification, what are the possible cases when indexes
drops.
5. What else can be impacts more on Helpdesk form if appropriate TEMP space
not found.

Thanks to share the above asked question ASAP, is bit urgent to know.

Best Regards
Manish


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Re: WWRUG10 Starts Monday: No On-Site Price Increase

[Matt Reinfeldt]

Dan,

 

I am one of those who was hoping to get last-minute approval to go, but
apparently, this year it's not fated to be... :-(  So, in lieu of that, I
send my greetings to all my friends and acquaintances who *will* be there,
and just know that I am really regretting not being able to make it and see
you all!

 

Have a great time and learn lots from each other!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Friday, October 15, 2010 6:44 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG10 Starts Monday: No On-Site Price Increase

 

** 

In case anyone was waiting for approval and just got it and are

going: Darned! now the price goes up.

 

We have decided not to increase the price for in-site registrations.

 

So, there is still a chance you can get to the Best BMC (Remedy ARSystem)
show on Earth!

 

I keep hearing rumours that a practical use of the IPad will be shown.

Here I thought it was just for watching my favorite movie or TV show whilst

flying in weird little prop planes.

 

See you all next week!

 

 Daniel

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Re: ARS v7.5 P3 and P7 client - Crystal Report issue on field value

[Matt Reinfeldt]

Susan,

 

A couple thoughts: 

. Delete all of your .arf and .arv files

. Build a simple test report from scratch, pulling those two fields
in particular, and add it to the report repository... run and test it from
within the UT

. Install a 7.6.03 User Tool and see how the report(s) behave in it

. Validate the version of the AR System ODBC Driver 

. Make sure all the "little" settings are the same as the used to
be: 'Use Underscore' option, TCP Port, DSN Configuration, etc.

. Use ARAPILOGGING to capture the API call and results

 

Good luck with it!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, October 14, 2010 11:31 PM
To: arslist@ARSLIST.ORG
Subject: ARS v7.5 P3 and P7 client - Crystal Report issue on field value

 

** 

Hi everyone,

 

We have built a new v7.5 server from scratch.  Imported the objects from our
current Prod server and synced the data from Prod using rrrchive.

 

We have numerous Crystal Reports and they do execute and produce results.

 

But, we have one Crystal Report that has a wierd thing occurring.  There is
a selection field that have word values of IP and Modem ADR.  We've been
using this report for years and it has always displayed the value correctly.

 

When we run the report with a v7.5 client it replaces the value IP with the
word Dual and replaces Modem ADR with the word Regular.  These values don't
even exist on the form.  It's doing it against a 7.5 server and against a
7.0.1 server.

 

If I run the report directly in the Crystal Reports application from either
server the correct value appears.

 

We tried the v7.5 client Patch 3 and now Patch 7 with the same results.
Have used PCs with XP and Windows 7.

 

I completely rebuilt the Report entry record and the active link calling the
report.

 

Any ideas or have you seen anything like this?  I would sure appreciate some
help with this.

 

Thanks,

Susan

 

Susan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL  60606

312-529-5325

spal...@shoppertrak.com

 

Oracle 10g

Crystal 11

ARS 7.01 and 7.5

 

 

 

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Re: 7.6.03 Installation Woes

[Matt Reinfeldt]

Rick/Ben,

 

I've installed the pre-configured stack installer and straight ars + itsm +
srm + slm installs on Windows 2008 and not run into that issue.  Maybe I've
just gotten lucky?  :-)  I've got 4 different VMs running right now.  I did
run into the occasional challenge... I won't lie about that!  But I got all
of them to install.  With the SQL Server install, though... I admit that I
cheated... went in as 'sa' ahead of time, created the DB and db user... then
ran the necessary SQL commands (see the install guide), to ensure it was
prepared for the installer package.  I think that was the only 'out of the
norm' step I did, though.  I can go back and check my notes, if you'd
like...?

 

Good luck!

 

Matt R. 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, October 12, 2010 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.03 Installation Woes

 

** I am seeing the same thing on a Windows/SQL 2008 box.  Again, brand new
installation.  Nothing in the Remedy KB system referencing the error.

How are we supposed to install this product?

Rick

On Mon, Sep 27, 2010 at 2:14 AM, Ben Chernys
 wrote:

** 

Hi Folks,

 

I attempted to install 7.6.03 on my laptop in a new VM (64 bit, Windows 2008
Enterprise server running 8Gb, 2 dual core CPUs) in several ways:

1)  The pre-packaged ITSM install  (w/ MS SQL Server 2008 64bit
installed)

2)  The single AR install w/ MS SQL Server

3)  The single AR install w/ Oracle 11g

 

In all cases the installer seems to think an upgrade is desired and picks up
the first byte of the v4 IP address as a server name "192" and reports
connectivity problems to that.

 

These are all new installs to a new machine with the OS and the DB
installed.  I did not have the loop-back adapter but that only causes
problems with the Oracle management app.  (I will reinstall that later).
There are no environment vars set that I would think would interfere w/ ARS.

 

If anyone has any clue what the problem and work-around may be, I would
certainly appreciate it.

 

Thanks

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
 
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

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Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)

[Matt Reinfeldt]

Don't forget to turn on startup logging (there's a KB on it), by setting the
-t flag in the armonitor.cfg file.  That will let you get more information
as well.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Wednesday, September 22, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reposting because we really our running out of options, and
need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not
appropriate for relational operation (ARERR 313)

 

** 
Since you got this error when the server starts, the api/sql turned on when
starting the server may give you some help.

Another trick can be to add the -checkdb option when starting the arserver
from command line.
(Page 372 in Configuration Guide)

--
Jarl

2010/9/22 

** 
There was a few filters that were firing. We verified all of them, couldn't
find anything wrong with them, so we did a backup and deleted them. Still
have the error showing up at startup.



Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.bo...@daimler.com

http://www.daimler-trucksnorthamerica.com 






jarl.gron...@gmail.com
Sent by: arslist@ARSLIST.ORG

09/22/2010 12:43 PM


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG


cc



Subject

Re: Reposting because we really our running out of options, and need help:
UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for
relational operation (ARERR 313)

 







What does the api/sql logging say?

--
J

2010/9/22  :
> **
> I am reposting this since I did not get any replies and we are running out
> of options.
>  I am still hoping that someone has an idea or a suggestion on what we can
> try.  We have this issue escalated with BMC and been looking for a
> reason/solution/fix for 2 weeks now.
>
> ***
>
> We have a total of 9 servers (3 dev, 3 test and 3 prod).  Each of them
have
> different applications running (1 has old ITSM 4 and 5 mixed, 1 has
> home-grown apps with some web apps and the last one is 100% web home-grown
> apps). They all are in the process of being upgraded from 7.0.01 patch 008
> to ARS 7.5 patch 006.
>
> All 3 dev have been upgraded and 1 test server was also upgraded.
> On 2 of the 3 dev server and on the test server we get the same error at
> start-up:
>  390600 : Data types are not appropriate for relational operation (ARERR
> 313) only at start-up of the server.
> The third dev server has no error.
> None of the servers had that error before the upgrade.
>
> The applications on all 3 dev servers were tested and we cannot get
> reproduce the error at all. Only shows up at startup
>
> Since we were not able to get any information from the Logs beside the
error
> showing in the arerror.log, we decided to take a more drastic approach:
> After doing a backup:
>
> Deleted all the filters , restarted the server ==> error still shows up
> Deleted all the escalation, restarted the server ==> error still shows up
> Opened all the forms that have table fields, checked the Table field
> Properties and deleted the forms that had errors on those table fields ==>
> error still shows up
> We are about to do the same with View forms.
>
> We are running out of things to delete. And we do not feel confident in
> upgrading our production servers with this error in our logs.
>
> I am running out of ideas. Anyone?
> Really need suggestions, ideas, help.
>
> both are ARS 7.5 patch 6  [ Home grown apps on one server and old ITSM
(mix
> of 4 and 5) with no longer working ITSM workflow just the forms ]
> SQL 2005 (remote database)
> Win 2003 sp2 servers
>
>
> Thank you,
>
> Pascale Boyer
> Remedy Technical Lead & Developer
> Daimler Trucks North America LLC
> Montgomery Park,  9th floor
> Portland, OR 97210 U.S.A
>
> Phone:503-745-6569
> Email:pascale.bo...@daimler.com
>
> http://www.daimler-trucksnorthamerica.com
>
>
> If you are not the intended addressee, please inform us immediately that
you
> have received this e-mail in error, and delete it. We thank you for your
> cooperation.
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Re: Timeout Error

[Matt Reinfeldt]

Vianna,

 

Check your plugin logs.  I do not know what patch level of ITSM you are at,
but there is a .dll that got replaced in later versions of ITSM 7.0.03, I
believe the ardbcQuery.dll if memory serves making sure that it is
up-to-date in all locations on your server would be my second step (after
logging) as it controls the plugin that ties to the overview console..  just
a thought!

 

Good luck,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna
Sent: Monday, September 20, 2010 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Timeout Error

 

** 

Hi there
Our users are experiencing an error when attempting to launch the overview
Console. They're getting the following error: 
ARERR [94] Timeout during database query -- consider using more specific
search criteria to narrow the results, and retry the operation: (servername)
 
We get the same error when attempting to launch the Server Info page in
order to enable logging.  Otherwise, the other modules or accessing tickets
directly, seem to be working fine. 
 
Nothing has changed in our environment that we are aware of. Any suggestions
of where to start looking? It occurred earlier also, and we restarted the
ARS Services which seemed to immediately fix the issue. It just started
happenning again though. 
 
We are running ITSM 7.0 and ARS 7.5
 
Thanks
Vi

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Re: Reports in Crystal don't Display on Web

[Matt Reinfeldt]

All the necessary steps and components are detailed in the Mid-Tier Guide.
As John pointed out, you need either a Crystal Enterprise Server or a BOXI
server to actually serve out the reports, though.

Also, 7.6.03 has native web reporting, which looks pretty good, though I'm
still looking for details on how to actually create new 'web reports' for
custom applications... I need more play time!  :)

Enjoy,

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anonymous
Sent: Wednesday, September 15, 2010 9:29 PM
To: arslist@ARSLIST.ORG
Subject: Reports in Crystal don't Display on Web

The crystal reports are visible from the WUT but don't load on the web.  Can
somebody provide the list of steps needed to enable crystal report viewing
on the Mid-Tier?  Thank you.


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Re: Batch renaming of Workflow

[Matt Reinfeldt]

Ganga,

Depending on what you actually need to change, I would use the Administrator
Tool... select the Active Links, right-click and choose Edit, then go to the
Advanced Tab.  There you can chose REPLACE, PREFIX, and APPEND, and then
enter your 'conventions' text.  This has worked wonders for me in the past
when needing to bulk update when changes to the naming conventions occurred,
or when I inherited code from somewhere that needed to be brought into a
standardized naming convention.

Good luck!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ganga Prasad Pattnaik
Sent: Thursday, August 05, 2010 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Batch renaming of Workflow

Hi All,
Some of the workflow were created without following the naming conventions 
in my system. Now I have the task to rename all those odd WorkFlow 
according to the naming convention.
I am thinking of renaming it in Database ACTLINK table.
Before proceeding anyone can think of any side effect of this or any 
available tool for do it safe?


ARS 7.0
NO ITSM
ORACLE 10g

Thanks
Ganga Prasad
-
9886733435 


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Re: AR System 7.5 and RHEL

[Matt Reinfeldt]

I know of a production system running on that configuration with no major
issues.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
Sent: Tuesday, May 11, 2010 7:42 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and RHEL

 

** 

Hi List,

 

Just want to ask if you know any implementations of AR System 7.5 (with ITSM
and CMDB) running on RHEL 5?  RHEL 5 is compatible with AR System as seen in
the matrix but we just want to know if there are already functional systems
running on the same settings.  Any known issues?

 

Thanks!

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
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return email and delete the document. We do not guarantee the integrity of
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Re: UNIX to Windows Remedy Migration

[Matt Reinfeldt]

Konrad,

 

I've never tested it out fully, but Misi has a program for these types of
migrations, RRR|Chive (see http://www.rrr.se/en/).  I believe there are
others here on the list who *have* used it who might be able to provide some
insight as to whether or not it will work in the situation Gabud is trying
to work through.

 

Good luck, Gabud!

 

Matt R. 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Konrad Banasiak
Sent: Tuesday, May 04, 2010 5:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: UNIX to Windows Remedy Migration

 

** 

Hello,

 

With ARS it is not a problem. You will need to install on Windows ARS and
all application, and import all workflow. 

Worst problem is with data. Because it is not easy convert database from
ORACLE to MS SQL. I think you can only to copy data through the AR Importer
from last ARS to new ARS, but if your database is very big, it can be hard
to do.

If you will install on Windows ARS on the  oracle database, You will need to
redo only database from last server.

I made in one my client migration from Windows to Solaris, but  database on
all servers was the same.

 

Konrad

 

TopPositions

Really only one secure Plugin SSO for BM Remedy AR System.

Http://www.remedy-sso.com

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea
Sent: Tuesday, May 04, 2010 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: UNIX to Windows Remedy Migration

 

** 

Hello All,

 

In my opinion is much easier to admin a MS SQL than Oracle. You do not need
any special skills. I have done it for 6 years. For better integration with
other applications developed on Oracle we decided to migrate ARS server to
ORCL.

 

My advice is to my a machine with at least 2 separate controllers. Create a
data base spread on 2 HDDs. Each HDD has to be on separate controller. On
one HDD you must keep all field in a form except: attachments, memo and
indexes.

 

This technique applies to any RDBMS, including ORCL & MSSQL. It delivers a
performance 10 times faster than a normal configuration. For MS SQL you can
reserve some memory and processor.

 

As I sayed I am not a database expert. For this reason I have maid mistackes
whe ARS was running on MS SQL. After we migrated to ORCL, the Orcl DBA
discoverd something running for 2 hours. Usesles to say that on MS SQL with
the above configuration there was no penality regardin performange.

 

Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ex Soundgarden
Sent: Tuesday, May 04, 2010 9:37 AM
To: arslist@ARSLIST.ORG
Subject: UNIX to Windows Remedy Migration

** 


Hi ARSListers!

We're currently planning to migrate existing Remedy environment in Sun
Solaris to Windows Server. Below is the current system information:


ARS 7.0.1 p10 running on Sun Solaris 10

Oracle 10g running on the same server

Mid-tier 7.0.1 patch 6 running on MS Windows Server 2003

Memory size 8GB

4 UltraSPARC-IIIi virtual processors each running on 1.6GHz

No ITSM applications installed. AR System is used for in-house developed
applications (consisting of 1052 forms).

average of 60-70 concurrent users. 600 registered users

 


Initial possible scenario I'm currently looking at 2 options below:


1.Upgrade Remedy Server to latest version, purchase new hardware, and use
the same platform (Solaris 10) .

 

OR


2. Full migration to Windows Server 2008, including the database migration
to SQL Server 2008. This is to reduce the cost of our support and
maintenance for the servers


Please give me any advice if what option is the best to implement. I'm
really keen on just using the same platform (Solaris) but we currently don't
have any Solaris/Oracle support which pretty much led us to looking at the
Windows migration. If you can list all the pros and cons on doing any of the
options, that will surely help me.

 

In addition to that, may I know if anyone here has any experiences migrating
from Unix to Windows environment recently or in the past? If you can let me
know your success stories (and migration strategy), it would be greatly
appreciated.


Any good inputs will be appreciated.

Regards...

Gabud


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Re: Any ksh shell experts on the list?

[Matt Reinfeldt]

Chris,

Honestly, I've always found it easier to accomplish what you're doing using
Perl with the DBI modules... opens up a lot more options to you... and Perl
is almost universally available on UNIX/Linux systems.  Just a thought.  :-)

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Friday, April 23, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Any ksh shell experts on the list?

Are there any KSH shell experts on the list or can you point me to some. I
am at my wits end. 

I have a script that monitors a Remedy table in Oracle and does a count of
records in that table. The select statement brings back a count but what I
can't seem to get the sqlplus to do is return the results of the select
statement back to a variable in the script. The reason I need it to return
the results of the count statement is to then test it in an If statement.
Below is an example of what I have tried.

I have tried some many different approaches to this and none seem to work.
Has anyone on here done something like this before?


#- Oracle SQL -

sqlplus -S $user/$pass <

Re: OT:Kinetic apps and some iPad fun

[Matt Reinfeldt]

John,

 

If Apple does not lift its ban on Flash technology, and if BMC does not move
away from it. not sure how they will "address" it. one can always hope,
though. 

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, April 06, 2010 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Kinetic apps and some iPad fun

 

** 

 

I have been sent a couple of links to external facing ARS -- both I think
were 7.6.

 

One was ITSM 7.6

One was a custom simple app

 

 

Unfortunately - neither worked.

 

I did not do a lot of testing -- as the issues I found were early show
stoppers:

 

1) You cannot select an item in a row (rendering consoles useless) (The iPad
asks me if I want to copy the row)

2) You cannot select an item in a dropdown menu (rendering my available
forms useless) (The iPad does nothing -- as if I have not clicked on it at
all)

 

I could however login and see the homepage.

I was able to click on "approval central" and technically "get there" --
however error messages that popped must have been serious enough - as I was
unable to do anything once I got there. (meaning -- I was not able to select
the "Approval tasks" (Needs Attention, etc...) or again -- any dropdown
menus)

 

So -- I was unable to look at any console/click on a record/and see an
entry.

 

Also -- I was unable to create a record - as the forms I had access to seem
to all have at least one menu (Priority for example)

 

 

 

It is early days -- I expect BMC will be able to address.

 

 

I did check to see if the browser on the iPad is Acid3 compliant -- it
appears it is.

http://img.skitch.com/20100406-kutr5pmp4c3ud5ch4fire9i76s.jpg

 

 

 

 

 

-John

 


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Re: Audit Log data

[Matt Reinfeldt]

As an aside. has anyone else noticed that OOB these forms have no indexes?
So, if you have a large number of Incidents with lots of activity and you
try to 'View Audit Log', it may take a while to open up (I've seen up to 45
seconds or more!).. Adding a single index to the underlying
HPD:HelpDesk_AuditLogSystem form will bring that back down to a manageable
time (< 1-3 seconds).

 

I honestly haven't checked in 7.5 or 7.6, though, to see if that was cleaned
up.

 

Anyway, Happy Friday everyone!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, March 12, 2010 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Log data

 

** 

If you truly do not use it, then don't bring it over.  You are right that
imports should create a new audit record for those entries, so nothing
should be broken by not importing the old data.  You just lose that
information.

 

Anne Ramey

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, March 12, 2010 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Audit Log data

 

** 

We are in the process of testing the move of all necessary data from an ITSM
7.0 system to an ITSM 7.6 system, which we will have to do again or at least
update prior to moving the 7.6 system into production.  Several of the
tables with data are the three aliased identically (by some clueless BMC
programmer(s)) as "HelpDesk System Audit Log" - they are really
CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and
CHG:ChangeRequest_AuditLogSystem.  The HPD one has 193 K records, and the
CTM one has over 2 million records.  We don't use Change enough for those
records to matter (138 of them).

 

Does anyone have a feel for how abandon-able this data is???  We have been
studying it, and don't really see any utility in bringing it forward.  We
have never used it for anything, so I don't think we're going to miss it -
unless doing so breaks something in the plumbing.  The act of importing our
CTM:People data generated one NEW CTM:AuditLogSystem record for every person
imported or updated (rrrchive overwrite moved 214,966 records); bringing in
the data from the source server would overwrite that, but why bother at
all??  At this point, those 2 million-plus records look expendable to me.

 

Any thoughts from the list??

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/  

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Re: Remedy 7.6 ITSM Suite documents

[Matt Reinfeldt]

I have seen it here:
http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=175293 

 

Obviously, you'll need a Support ID to get in. but you have that.

 

Enjoy,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arnab Baral
Sent: Friday, March 12, 2010 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6 ITSM Suite documents

 

** 

Its not available.

 

Can you confirm that you have seen it?

 

Regards

Arnab

On Fri, Mar 12, 2010 at 9:11 PM, Guillaume Rheault 
wrote:

** 

Why not download them from the BMC support web site?

Guillaume 

  _  

From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Arnab Baral [arnab...@gmail.com]
Sent: Friday, March 12, 2010 5:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6 ITSM Suite documents

** 

Hi Listers,

 

Does anybody have Remedy 7.6 ITSM Suite documents?

If yes please share them or let me know the links.

Its very urgent.

 

Regards

Arnab

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Re: Active Link Question

[Matt Reinfeldt]

Andy,

If memory serves, it uses the default sort order of the target form.

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Monday, March 08, 2010 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Active Link Question

When performing a Set Field action from an AL, I have it set to "if multiple
requests match" - Display a List.   Is there a way to dictate the order in
which this list is displayed?  I can't figure out how it's determining the
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


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Re: Is there a RUT Client for Windows 7 64 Bit

[Matt Reinfeldt]

Jase,

 

You'll probably need to load it in XP Compatibility Mode (check here:
http://www.microsoft.com/windows/virtual-pc/download.aspx ).

 

Good luck,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Thursday, October 29, 2009 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Is there a RUT Client for Windows 7 64 Bit

 

** Hello All,
Our company has decided to start evaluating Windows 7. I just tried to
install 7.1 Patch 002 and got the "operating system not supported" error.
Has anyone tested this yet with windows 7?

Thanks,

Jase Brandon
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Re: AD: Column Customer Relationship Management (CCRM)

[Matt Reinfeldt]

That's me. Mr. Spam.  J  Actually, I had to resubmit the post like three
times to get it to go through, so who knows..

 

Thanks for letting me know, though!

 

Take care,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, October 14, 2009 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD: Column Customer Relationship Management (CCRM)

 

** 

Matt,

 

This came to me as spam..

 

Strange.

 

Howard

On Wed, Oct 14, 2009 at 12:34 PM, Matt Reinfeldt 
wrote:

** 

Folks,

 

As many of you know, I've been working with Column Technologies for the last
year, and while I generally try to keep my work life and ARSList (ARS
Community) lives separate, I'd like to make you all aware of the CCRM
product release by Column Technologies, as I'm very excited about it!  J  

 

I've tried to attach the datasheets for your convenience, but the listserv
is rejecting me. . since they didn't come through properly, you can view
more on our website using the following link:
http://www.columnit.com/index.php?option=com_content
<http://www.columnit.com/index.php?option=com_content&view=article&id=274&It
emid=130> &view=article&id=274&Itemid=130 

 

If anyone has any questions about the product, wants to see a demo, etc.,
please contact me off-list, and I'll get you in touch with the right people.

 

Thank you all, and take care!

 

Matt Reinfeldt

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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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AD: Column Customer Relationship Management (CCRM)

[Matt Reinfeldt]

Folks,

 

As many of you know, I've been working with Column Technologies for the last
year, and while I generally try to keep my work life and ARSList (ARS
Community) lives separate, I'd like to make you all aware of the CCRM
product release by Column Technologies, as I'm very excited about it!  J  

 

I've tried to attach the datasheets for your convenience, but the listserv
is rejecting me. . since they didn't come through properly, you can view
more on our website using the following link:
http://www.columnit.com/index.php?option=com_content
<http://www.columnit.com/index.php?option=com_content&view=article&id=274&It
emid=130> &view=article&id=274&Itemid=130 

 

If anyone has any questions about the product, wants to see a demo, etc.,
please contact me off-list, and I'll get you in touch with the right people.

 

Thank you all, and take care!

 

Matt Reinfeldt


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Re: ARS 7.5 and Perl API

[Matt Reinfeldt]

Mark,

Just as a side note, the ARS Perl API was never officially suppoted by BMC.
It has always been one of the unsupported APIs.

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, September 09, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 and Perl API

> It may be that the Perl API hasn't been updated for 7.5but I believe
the
> existing ones should continue to work against a 7.5 server

So you're still on ARS < 7.5?

Is there anyone here working on 7.5 already and using the Perl API?

Someone told me he read about BMC no longer supporting Perl API in
7.5... I don't believe it, that's why I'm asking.


Thanks,
Mark


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Re: Diary Field Issue - Attention - Remedy Product Defect.

[Matt Reinfeldt]

Warren,

 

I, like John, stopped using Diary fields long ago.  As far as reporting
goes, yes, a join or a sub-report is what it takes to bring that in, but I
don't think that's a big deal, because. (wait for it.) at least you can then
view it in a readable format!  Have you seen a Diary field in a report?  J
Honestly, though, we don't pull those particular records into much more than
the 'print ticket' reports, as there's no need. 

 

As to how it was "missed". good question, and I think that one more use case
has just been defined for the QA team.  (note to self: test not only NULL
values, but a single space, too!  . Honestly, I can see how it was missed..
The real question is, how long will it take to get a fix out?)

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Tuesday, September 01, 2009 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.

 

** 

I would think because it already is there!  
As I sit here thinking about it, I can see some nice things about the
seperate form, but doesn't it create an added complication when it comes to
Reporting?  It's one more join that would have to be supported for
reporting?

 

Or am I missing something here?

 

I'm very curious about this!

 

Oh, and the bugthat is incredibly bad!  How do you miss that one?

 

Warren


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Re: Diary Field Issue - Attention - Remedy Product Defect.

[Matt Reinfeldt]

Meenakshinathan,

As a different approach, don't use a diary field for those comments... store
each user's feedback/comments as a separate entry in a "work log" form.
Relate each entry back using the Instance ID of the ticket.  You can display
them easily enough in a table field, and/or report off of them as needed.  

Just a thought.

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 3:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.

BMC announced this as a product defect SW00342702. i am going to
modify all my workflows that not to push any empty or null values from
a character field to a diary field. Just want to share this info to
you all.

Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify
the request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments
with null values.

Meenakshinathan


On Aug 31, 8:12 pm, Meenakshinathan  wrote:
> Even via filter if you push a null value it deletes the previous
> text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook  wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect a
single space and replace it with some default text.  That will buy you some
time.
>
> > Rick
>
> > -Original Message-
> > From:         Meenakshinathan 
>
> > Date:         Mon, 31 Aug 2009 07:57:58
> > To: 
> > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > Yes, i created a critical issue more than a hour, but nobody was
> > responded... waiting for their call. Thanks for the info that in 7.5
> > patch 002 also the same error repeats..
>
> > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" 
> > wrote:
> > > Wow!  I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
acted as you described.  If you just put a space in a diary field and save
it, the entire contents of the diary field are cleared out.  I'm thinking
you might want to call BMC and report it.
>
> > >         Mark
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> > > Sent: Monday, August 31, 2009 6:39 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > > List,
>
> > > Please let me know if anyone cannot understand my question?
>
> > > I am giving further more details..
>
> > > Create a test from, add add a diary field into it. Open the form in
aruser and create one request. open the same request and try to add a space
and save the request. Now if you the diary field values, it does not contain
any values. the empty space replaces the old values in diary field.
>
> > > I don;t know how to fix this, please help.
>
> > > Thanks,
> > > Meenakshinathan.
>
> > > On Aug 31, 5:02 pm, Meenakshinathan  wrote:
> > > > Hi,
>
> > > > I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
> > > > database.
>
> > > > I need a solution urgently in my production system. I have a diary
> > > > field which is using to store each user comments at various stages.
If
> > > > any one user is typed a space and modify the request the whole old
> > > > diary information lost. Even in ,push field action modify request
> > > > ,from a empty string character field to diary field also replaces
the
> > > > old information with null.
>
> > > > Is there any properties is missing or do anyone can reproduce this
> > > > error? Please let me know the solutions for this. i need to fix it
as
> > > > soon as possible.
>
> > > > Thanks,
> > > > Meenakshinathan
>
> > >
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> >
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> >
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Are"- Hide quoted text -
>
> > > - Show 

Re: Advice on Threads

[Matt Reinfeldt]

Mark,

 

There's not a defined "good answer", which is why you may be searching
still. J  It is really dependent on your particular environment and system
usage.  Personally, I would do a couple of things:

1)  Enable thread logging.  Then, when your arserver restarts, watch how
long it takes for all of your threads to get started up. there will be 6
fast and 6 list right out the door, but do the other 9 start up right after
that?  During a period of peak usage?  Do all 15 get started?

2)  Take samples (I usually try for 30 minutes at a time) of your API
and SQL logs during various periods during the day (high and low usage
times), and run them through the AR Log Analyzer script you can find on the
developer community site.  That will allow you to see how the threads are
being utilized during those windows. so, how long are the threads idle?  Are
the calls evenly distributed? Etc.  Lots of good information there.

3)  Review the need for private threads.  This would be for reporters,
etc.

 

It's never been an exact science, and I believe that Doug M. has made a
couple posts in the past that state something to that effect (he may come
out and slap me for that. J, but I do seem to recall the KISS methodology of
adding a thread at a time until everything is performing well.)

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, June 30, 2009 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Advice on Threads

 

** 

Hi Everyone,

 

I am hoping to get some advice on the right number of threads. I have read
the book and taken the PT&T class and have never gotten a good answer on
what the right number would be.

 

I have about 600 users, of which 120-150 are logged on at any given time.
The threads are set up like this (thread - min/max).

 

Admin - 1/1

Fast - 6/15

List - 6/20

 

ARS 6.3, patch 20, Oracle 9.2

 

Thanks

Mark


Mark Brittain 
Remedy Developer 
NaviSite 
mbritt...@navisite.com 
(315) 453-2912 x5418 (Phone)

(315) 317.2897 (Cell) 

 

Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite. 
Visit www.NaviSite.com Today. 

 

 

 

    

This e-mail is the property of NaviSite, Inc. It is intended only for the
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Re: ITSM Patch 3 (UNCLASSIFIED)

[Matt Reinfeldt]

Brian,

 

That's what I found, as well. however, I did see that there was an Atrium
7.5 patch002 available. J  I was hoping for the ITSM patch as well, but
we'll take what we can get, I suppose.

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brian Bishop
Sent: Friday, June 26, 2009 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Patch 3 (UNCLASSIFIED)

 

** 

But if you look carefully you will see that this product actually consists
of ITSM Applications version 7.5.01!

 

Brian Bishop

Goldstag Consultants Ltd

tel: +44 (0)7973 746832

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: 26 June 2009 13:44
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Patch 3 (UNCLASSIFIED)

 

It is listed in the EPD section if you are licensed under the new suite
model.  "BMC Remedy IT Service Management Suite."  I suggest a conversation
with your sales contacts if you are not familiar...   




 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.7763 (phone)
   tony.worthing...@kohls.com
   www.kohls.com




From: 

Peter Romain  


To: 

arslist@ARSLIST.ORG 


Date: 

06/26/2009 05:44 AM 


Subject: 

Re: ITSM Patch 3 (UNCLASSIFIED) 


Sent by: 

"Action Request System discussion list(ARSList)" 

 

  _  




Can you tell me where to find this patch as it doesn't show in the EPD or
Remedy patch areas.


> Not patch three ... version 03 of the 7.5 Suite.
>
> Analytics 2.5.01 (from 2.5.00)
> Dashboards 2.5.01 (from 2.5.00)
>
>
>   Tony Worthington
>   Sr. Technical Analyst
>   Kohl's Department Stores
>   N56 W17000 Ridgewood Drive
>   Menomonee Falls, WI 53051
>   262.703.7763 (phone)
>   tony.worthing...@kohls.com
>   www.kohls.com
>
>
>
>
> From:
> "TUCK, JAMES M CTR DISA JSSC" 
> To:
> arslist@ARSLIST.ORG
> Date:
> 06/25/2009 10:28 AM
> Subject:
> ITSM Patch 3 (UNCLASSIFIED)
> Sent by:
> "Action Request System discussion list(ARSList)" 
>
>
>
> Classification:  UNCLASSIFIED
> Caveats: NONE
>
> Patch 3 for ITSM Suite 7.5 is available on the EPD site.
>
> James M. (Mike) Tuck
>
> Senior Engineer - Software Systems
> Verizon Federal Network Systems, LLC
>
> Classification:  UNCLASSIFIED
> Caveats: NONE
>
>

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>
> **
> CONFIDENTIALITY NOTICE:
> This is a transmission from Kohl's Department Stores, Inc.
> and may contain information which is confidential and proprietary.
> If you are not the addressee, any disclosure, copying or distribution or
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<>

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

[Matt Reinfeldt]

William,

 

I do run/maintain the remedyusergroups.com domain. have had it registered
for a couple years now, with no issues.  It is not a 'commercial' effort,
and is there solely for the use of the community.  If BMC were to take issue
with it, I would work with them to come to an agreeable solution, but, to
date, I have not been contacted by them.

 

Given that we've got one of the strongest user-communities I've ever seen,
I'm hoping that this type of legal action would be directed at people
actually abusing the 'remedy' trademark for financial gain instead of Remedy
advocates looking to keep the product and community strong.  

 

J

 

Have a great day!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, June 24, 2009 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed
Internet Domains for Sale or Lease

 

** 

The FTC forbids using registered trademarks in domain names for commercial
websites unless you are the owner of the trademark.  Period.  If you use one
of these it is quite possible (no idea how likely...) you would get a
registered, hand delivered piece of mail telling you to cease and desist,
courtesy of BMC's legal department. 

 

This does not apply to non-commercial usage.

 

Let's say you grabbed "Remedyusergroup.com" domain though to put up a
national user group.  For any of use who make our living in the
Remedy-related world you would have a very hard case showing the split
between where you earned your living and where you didn't make any money off
of this - especially if you had your corporate website in your signature
like mine below.

 

Furthermore, the entire problem - even if it was sorted out to your
advantage - would probably involve the other party's lawyers, government
lawyers, and your own lawyers.  The costs alone could easily sore into the
six figures in a very short period of time.

 

For me the use of any trademark I do not own is an unnacceptable risk.
Using the Scott Adams equation: A bad idea is any idea with a limited upside
and a huge potential downside.

 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
O 715-592-5185 
C 715-410-8056 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Wednesday, June 24, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed
Internet Domains for Sale or Lease

** 

If Remedy had remained a stand alone company, those prices MAY be justified.
As it is... he has been paying to maintain the domain names for however long
he has had them for no real reason.

 

I understand that Bing is a well known and respected member of the Remedy
community, but what he is asking for the names is extreme for something that
is in a sense being "retired" in the corporate naming world.  I would be
willing to bet that in the next 4 or 5 years, the name "Remedy" will
disappear for "BMC" whatever.  

 

We are the Cult Of Remedy, not BMC!  ;)

 

Claire

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Wednesday, June 24, 2009 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed
Internet Domains for Sale or Lease

** 

Hi Susan,

Exactly my point, he should just hand over the .org URLs since they are
theoretically non-commercial in nature.

 

... Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: June 23, 2009 10:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed
Internet Domains for Sale or Lease

** 

I do own www.RemedyUserGroups.com <http://www.remedyusergroups.com/>  which
Matt hosts and uses for all user groups that are interested.  Matt does all
the work !!

 

Susan

On Tue, Jun 23, 2009 at 8:48 PM, Daniel Bloom 
wrote:

** 

Hi Bing,

 

Well instead of being a cyber capitalist come on down to WWRUG09 and auction
off the URLs

and donate the proceeds to charity.

 

Hmm, RemedyUserGroup.org, think that is really ARSlist and WWRUG??

(or perhaps Matt Reinfeldt would like to claim it since he hosts a bunch).

Hand it over bud :-)

 

... Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bing
Sent: June 23, 2009 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed
Internet Domains for Sale or Lease

** 

Over the past few years ITM3 California has quietly amassed a collection of
Remedy-themed internet domains.  But since our business is growin

Re: BMC RKM

[Matt Reinfeldt]

Thank you, sir.

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Thursday, June 04, 2009 10:50 PM
To: arslist@ARSLIST.ORG
Subject: BMC RKM

This should now be working as expected again.  It's always the little
things that bite you.  Please continue to post to the list when you
see that things are not working as expected.  I will do my best to
watch for them and get things back in order.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.


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Re: API Call not being made

[Matt Reinfeldt]

Did you check your Mid-Tier logs (make sure to turn on the Web Services
logging) and maybe turn on Plugin logging. those would some other pieces of
the pie.

 

Good luck,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Monday, May 18, 2009 11:41 AM
To: arslist@ARSLIST.ORG
Subject: API Call not being made

 

** 
Hi all,

Hope someone has a clue about this one...

We are experiencing a sudden breakage on our production server.  And as
usual, no one did anything, nothing was changed by no one on the system, the
server, the OS or the DB or the DB server...
 But this is what is going on.

We have a basic workflow that does the following:
Active link execute on Return on field
Action: push field to from B
Filter on form B
Execute on Submit
Consume web services.

The results: arerr 92 time-out at the database ... server busy ... etc

This is not happening once in a while, but constantly now.

I ran the API, SQL and Filter logs
If I compare the logs of working and not working with the exact same value
being used, this is what I get:

I see the AL being launched the push field started then nothing, not even
the API CE being made.  The system seems to go dead (timing out after 2
minutes) and returning the error 92.

This is only happening on workflow pushing data to form B.

The DBA checked the integrity of the tables (T, B H) and says that
everything is fine there nothing.  This is a tiny table of barely 2000
records.  
Since the DB itself was running low on memory (200Mb),  we added 2 Gb this
weekend.  Still not working. 

Any one has a clue on where to look now?

we are on AR 7.0.1 patch 003
WIN XP server
MSSQL2005 DB  on a WIN XP server

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-8712
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Re: Repost:Strange Error

[Matt Reinfeldt]

Shafqat,

Your best bet is to get client-side logging (Active Link and Filter) to see
what is setting that field or performing that Push action.  You can log on
both environments and then compare them to find differences (I love the
tool, "Beyond Compare" for file comparrison!).

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Tuesday, May 12, 2009 1:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Repost:Strange Error

Paul
My apologies if I did not make it clear, this is happening on the Windows
User Tool and not the web.

Nicky
i have not only cleared all the files, the user was made to delete all
Remedy related directories( obviously not the program files) apart from the
arcmd directory and re-create them, no help.

thanks

shafqat


--- On Tue, 5/12/09, Paul in Austin  wrote:

> From: Paul in Austin 
> Subject: Re: Repost:Strange Error
> To: arslist@ARSLIST.ORG
> Date: Tuesday, May 12, 2009, 5:08 AM
> I would have your Vista users try the exact same actions
> using FireFox.
> 
> 
> If your users are on Vista, then they likely have IE 7.0
> installed as
> that is the default browser.  IE 7.0 has given us some
> problems with
> some forms (although not SRMS).  We enabled a workaround by
> going to
> FireFox while we research the issue.  Note: IE 8.0 does not
> seem to have
> the same issues as IE 7.0.
> 
> Paul
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
> Sent: Monday, May 11, 2009 10:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Repost:Strange Error
> 
> Hi All
> We are getting a strange error only on some machines
> running Windows
> Vista. The error is as follows.
> 
> ARERR[326]Required field cannot be set to a NULL
> value-SRM:WorkInfo:Work
> Info Type
> 
> The issue is that it is occurring only on some machines and
> does not
> seem to be related to the User profile. The users can log
> in from a
> Windows XP machine and submit a ticket fine, but not from
> Vista
> machines.
> Have deleted all .arf and .arv files from the home
> directory, checked
> all permissions on directories on the machines, all are in
> order.
> checked the field on all the relevant forms, all are fine,
> the
> permissions are fine.
> 
> If anyone has encountered this error or know what could be
> causing this,
> please help!
> 
> Many thanks as usual in advance for any help/hints.
> 
> ARS 7.01
> ITSM 7.1 Patch 9
> Oracle 10.2
> Solaris
> 
> Shafqat
> 
> 
>   
> 
> 
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Re: ARS and non-MS Office product

[Matt Reinfeldt]

Irina,

 

It would help to know what exactly you are hoping to achieve with the
integration.  That way, people might have other solutions to offer as well.

 

Thanks,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of irina solarcuka
Sent: Thursday, May 07, 2009 6:09 AM
To: arslist@ARSLIST.ORG
Subject: ARS and non-MS Office product

 

** 

Hi, 

Does anybody know what to do to have the Remedy ARS working with Firebird ,
OpenOffice? 

Irina

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Re: ARS with Load Balance

[Matt Reinfeldt]

Yes, there's at least one document: "Using a Hardware Load Balancer with AR
System 7.1.00"

Which you can find in the ARS 7.1 documentation.  I didn't check the 7.0 or
7.5 directories, but they may have similar docs as well.  Here's the link to
the .pdf, though I'm not sure if it will work (you'll have to authenticate
first):

http://documents.bmc.com/supportu/documents/40/92/84092/84092.pdf

Good luck,

Matt

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ??
Sent: Thursday, May 07, 2009 12:41 AM
To: arslist@ARSLIST.ORG
Subject: ARS with Load Balance

 

Hi All

 

Do BMC have some Documents to describe how ARS works with the Load Balance
Hardware?

 

Thanks a lot

 

 

 

 

  _  

 

Best Regards!

 

Kevin, Jin

 

 

Leadtrust, Hangzhou, China

--

Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012
PRC

Tel:086-0571-87397397

Fax:086-0571-87397399

Mobile:13777801411

Web:www.leadtrust.cn

 


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Re: Question on moving from 7.1 to 7.5`

[Matt Reinfeldt]

Richard,

 

If memory serves, you must be on 7.0.03 patch009 (ITSM) before you can
upgrade it to the 7.5 series.  Obviously, you'll need to upgrade ARS and
Atrium CMDB first, though.  It should all be covered in the installation
guides for ITSM 7.5 and ARS 7.5.

 

If you're asking about what patches are reliable. if I were going to 7.5,
I'd go straight to patch001 for everything.  Keep in mind, I've not worked
with that in production, though.  Only in labs.  If you're on ARS 7.1, then
patch006 has been pretty stable everywhere I've seen it (in prod and dev
environments).

 

Good luck!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Friday, May 01, 2009 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Question on moving from 7.1 to 7.5`

 

** 

We currently are at 7.1 and using problem and incident. We want to upgrade
to 7.5. What patches should we then install that

would bring us to a reliable configuration? We're on a windows platform.
Thanks!


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Re: Data Visualization Definition Changes

[Matt Reinfeldt]

When you say, "restarted the server", do you mean your AR App server or the
Mid-Tier server that serves up the DV?  I would make sure to do the latter.

 

Good luck,

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raido Oja
Sent: Monday, April 27, 2009 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Data Visualization Definition Changes

 

** Hi,

I have modified a css file in Date Visualisation Defnitions for the
SRMSServiceRequestBrowser module, but I can't see its made any difference to
the layout. Flushed cache, restarted the server just in case, still no
change. Any idea how I could get this change to apply?

Thanks,

Raido


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