Field named OS Not being recognized
I have a field called OS on a form where I capture the OS of a PC. First I tried creating a Flashboard based upon the value in that field. Then I tried running an escalation to set another field based upon the value of that field. In both cases it fails. I am thinking this is because there is a Keyword called OS. Is there a way to tell the system that I am referring to the field called OS and not the Keyword? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ SCHOLASTIC Read Every Day. Lead a Better Life. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
RESOLVED: Field named OS Not being recognized
Never mind I used the database field ID and that worked. Thanks, Brian From: Sokol, Brian Sent: Wednesday, February 23, 2011 9:44 AM To: 'arslist@ARSLIST.ORG' Subject: Field named OS Not being recognized I have a field called OS on a form where I capture the OS of a PC. First I tried creating a Flashboard based upon the value in that field. Then I tried running an escalation to set another field based upon the value of that field. In both cases it fails. I am thinking this is because there is a Keyword called OS. Is there a way to tell the system that I am referring to the field called OS and not the Keyword? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ SCHOLASTIC Read Every Day. Lead a Better Life. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Automated Report Creation
Anyone tell me how to create an automated CSV export report? I have automated importing data but never exporting data. thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ SCHOLASTIC Read Every Day. Lead a Better Life. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM - BMC vs Service Now vs CA
We are looking to switch from our in house BMC Remedy Help Desk to a full ITSM SAS solution. These are three of the vendors we are looking at. Can anyone out there comment on the pros and cons of these three platforms and share any relevant experience. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM - BMC vs Service Now vs CA
Guillaume, Really looking for independent advice. My BMC rep is of course telling me their apps are the best. The Service Now and CA reps likewise are saying their solutions are the best. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Contact your BMC Account Manager, he should be able to provide you with the comparisons between each solution. BMC does keep this kind of information Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [bso...@scholastic.com] Sent: Thursday, August 26, 2010 11:08 AM To: arslist@ARSLIST.ORG Subject: ITSM - BMC vs Service Now vs CA ** We are looking to switch from our in house BMC Remedy Help Desk to a full ITSM SAS solution. These are three of the vendors we are looking at. Can anyone out there comment on the pros and cons of these three platforms and share any relevant experience. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM - BMC vs Service Now vs CA
Thanks Guillaume, All good points. My first choice would be to keep the solution in house but I have been over ruled. We originally had a requirement in the RFP to be able to in source the solution if the SAS solution was not working for us but that requirement was removed by the project manager most likely since Service Now is a pure SAS solution and the PM is a big Service Now fan. I am fighting a losing battle among our RFP committee. That is why I am asking for info on CA and Service Now compared to BMC - so I can get an unbiased opinion from someone who knows more than one product. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Brian, All right then... Are you looking to customize the solution or be purely OOTB? As it has been explained in other posts, you need a very good level of JavaScript experience to customize Service-Now, so that's anotehr consideration. Other issues that you should consider in a SaaS solution are:Who owns the data, the SaaS provider or you? 1. What are the terms to cancel the contract, i.e. are you locked-in for a certain number of years with the chosen provider? 2. In the event the contract is rescinded or expires, will the provider provide you with a full export of all your data (provided it is yours of course!) ? 3. Do you have specific availability or security agreements? 4. How easy is it to export the data from the SaaS provider for your custom reports? 5. If the service provider does not fulfill its promises, can you cancel the contract and get your data back? 6. How easy would it be to in-source back your service desk if your expectations from the SaaS provider are not met? A lot of managers think about out-sourcing , but do not think about in-sourcing it back in case the s--t hits the fan (to put it bluntly!) Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [bso...@scholastic.com] Sent: Thursday, August 26, 2010 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Guillaume, Really looking for independent advice. My BMC rep is of course telling me their apps are the best. The Service Now and CA reps likewise are saying their solutions are the best. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Contact your BMC Account Manager, he should be able to provide you with the comparisons between each solution. BMC does keep this kind of information Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [bso...@scholastic.com] Sent: Thursday, August 26, 2010 11:08 AM To: arslist@ARSLIST.ORG Subject: ITSM - BMC vs Service Now vs CA ** We are looking to switch from our in house BMC Remedy Help Desk to a full ITSM SAS solution. These are three of the vendors we are looking at. Can anyone out there comment on the pros and cons of these three platforms and share any relevant experience. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM - BMC vs Service Now vs CA
Politics and resource constraints. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** What is the main business driver for out-sourcing? Reducing costs related to maintaining the current Remedy service desk? Knowing this would help in helping you Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [bso...@scholastic.com] Sent: Thursday, August 26, 2010 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Thanks Guillaume, All good points. My first choice would be to keep the solution in house but I have been over ruled. We originally had a requirement in the RFP to be able to in source the solution if the SAS solution was not working for us but that requirement was removed by the project manager most likely since Service Now is a pure SAS solution and the PM is a big Service Now fan. I am fighting a losing battle among our RFP committee. That is why I am asking for info on CA and Service Now compared to BMC - so I can get an unbiased opinion from someone who knows more than one product. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Brian, All right then... Are you looking to customize the solution or be purely OOTB? As it has been explained in other posts, you need a very good level of JavaScript experience to customize Service-Now, so that's anotehr consideration. Other issues that you should consider in a SaaS solution are:Who owns the data, the SaaS provider or you? 1. What are the terms to cancel the contract, i.e. are you locked-in for a certain number of years with the chosen provider? 2. In the event the contract is rescinded or expires, will the provider provide you with a full export of all your data (provided it is yours of course!) ? 3. Do you have specific availability or security agreements? 4. How easy is it to export the data from the SaaS provider for your custom reports? 5. If the service provider does not fulfill its promises, can you cancel the contract and get your data back? 6. How easy would it be to in-source back your service desk if your expectations from the SaaS provider are not met? A lot of managers think about out-sourcing , but do not think about in-sourcing it back in case the s--t hits the fan (to put it bluntly!) Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [bso...@scholastic.com] Sent: Thursday, August 26, 2010 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Guillaume, Really looking for independent advice. My BMC rep is of course telling me their apps are the best. The Service Now and CA reps likewise are saying their solutions are the best. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** Contact your BMC Account Manager, he should be able to provide you with the comparisons between each solution. BMC does keep this kind of information Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [bso...@scholastic.com] Sent: Thursday, August 26, 2010 11:08 AM To: arslist@ARSLIST.ORG Subject: ITSM - BMC vs Service Now vs CA ** We are looking to switch from our in house BMC Remedy Help Desk to a full ITSM SAS solution. These are three of the vendors we are looking at. Can anyone out there comment on the pros and cons of these three platforms and share any relevant experience. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
User Tool On Win 7 64 Bit
Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? I tried an unpatched 7.1 and it would not install. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help Please - Crystal 10 problem
Also when I enter valid credentials it just keeps prompting me again and again. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, March 11, 2010 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem Hi Brian, Make sure that your mid tier web reporting is configured to use the DSN that is in your reports. I have found that if a report uses a datasource other than the one defined in the mid-tier web reporting settings you will be prompted for a password. It will work however once you do that. If the reports aren't working at all then you may have deeper problems. Try running the report directly from the web reporting server. This may alert you to any errors you are getting. Trying to open a report in the mid tier will create a copy of the report in the windows temp directory. Try running that and seeing what's wrong with it. I don't tend to name my datasource the default AR System ODBC Data Source. Its easier to discriminate from the default install if you give it a different name. You want to make sure that your reports use the system data source that you have set up for the purpose. Rod On 11 March 2010 02:35, Sokol, Brian bso...@scholastic.com wrote: ** It is a system DSN. The only thing that changed is I uninstalled the Remedy User client. I reinstalled it but now the report from the Mid Tier it will not run. If I run the report from the remedy client it does run. I can not find anything wrong. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 10, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** Is your DSN a System or User? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, March 10, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** It lists this: Data Source Name: AR System ODBC Data Source This is the same DSN I have on my Mid Tier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** If you open up an existing report under the Database menu you find set datasource location. It will list the DSN you created the report with. On 3/10/10 11:41 AM, Sokol, Brian bso...@scholastic.com wrote: ** How do I check what it was and how do I change it to work again? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** We had the same problem and it turned out to be that when the ODBC client was reinstalled it was created with a different Data Source Name than what all of the reports were built using. Once we renamed the Data Source and provided the reporting UID, all the reports started working again. On 3/10/10 11:20 AM, Sokol, Brian bso...@scholastic.com wrote: ** I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Help Please - Crystal 10 problem
I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help Please - Crystal 10 problem
How do I check what it was and how do I change it to work again? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** We had the same problem and it turned out to be that when the ODBC client was reinstalled it was created with a different Data Source Name than what all of the reports were built using. Once we renamed the Data Source and provided the reporting UID, all the reports started working again. On 3/10/10 11:20 AM, Sokol, Brian bso...@scholastic.com wrote: ** I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help Please - Crystal 10 problem
It lists this: Data Source Name: AR System ODBC Data Source This is the same DSN I have on my Mid Tier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** If you open up an existing report under the Database menu you find set datasource location. It will list the DSN you created the report with. On 3/10/10 11:41 AM, Sokol, Brian bso...@scholastic.com wrote: ** How do I check what it was and how do I change it to work again? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** We had the same problem and it turned out to be that when the ODBC client was reinstalled it was created with a different Data Source Name than what all of the reports were built using. Once we renamed the Data Source and provided the reporting UID, all the reports started working again. On 3/10/10 11:20 AM, Sokol, Brian bso...@scholastic.com wrote: ** I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help Please - Crystal 10 problem
It is a system DSN. The only thing that changed is I uninstalled the Remedy User client. I reinstalled it but now the report from the Mid Tier it will not run. If I run the report from the remedy client it does run. I can not find anything wrong. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 10, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** Is your DSN a System or User? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, March 10, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** It lists this: Data Source Name: AR System ODBC Data Source This is the same DSN I have on my Mid Tier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** If you open up an existing report under the Database menu you find set datasource location. It will list the DSN you created the report with. On 3/10/10 11:41 AM, Sokol, Brian bso...@scholastic.com wrote: ** How do I check what it was and how do I change it to work again? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** We had the same problem and it turned out to be that when the ODBC client was reinstalled it was created with a different Data Source Name than what all of the reports were built using. Once we renamed the Data Source and provided the reporting UID, all the reports started working again. On 3/10/10 11:20 AM, Sokol, Brian bso...@scholastic.com wrote: ** I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
How To Track Floating HD licenses
We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How To Track Floating HD licenses
Misi, We have other apps as well. Not everyone has a Help Desk license. They may only have an ARS license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, December 14, 2009 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: How To Track Floating HD licenses Hi, If you only have one application on this server, the AR System License Usage and the Application License Usage is the same thing. Remember that license are taken on Search as well as on Modify/Submit. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Brian, The ability to monitor ITSM application user licenses is not included with the OOTB products until version 7.x. That being said, what I did to estimate the usage was too create a form which collected the users who submitted of modified a HPD:HelpDesk request. I then created a flashboard to show me the count that had occurred in the last hour. The main flaw in this logic is that this only account for the main Help Desk form and did not account for any of the other forms which are a part of this application. I hope this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, December 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: How To Track Floating HD licenses ** We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ADV: Yet another free ARS workflow analyzer
Does this only work with ARS 7.5? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ADV: Yet another free ARS workflow analyzer You need to register, but the registration is indeed free. I admit that there's a slightly misleading statement about a trial version on our website. This doesn't apply anymore and will be changed soon. At some point in the future we might release a commercial version provinding extended functionality, but the version offered for download now is, and will stay, free. Regards, Thilo Remedy Maniac wrote: I just tried to download but I got: 1- I need to send an email to register 2- I need to login and download a trial version fine but i understood from your post free ?!??! any suggestions? Thilo Stapff wrote: Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms - enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was - well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 7.x Setup Question
I am an ITSM 7.x newbie trying to simply setup a test environment so I can begin to learn how it works. I installed ARS 7.5 and Atrium and ITSM 7.6. I went through some of the very basic application configuration setup steps and defined a company etc. When I create an incident and try to attach a service to it there are none available. Where are they defined? I am totally new to ITSM 7.x and the CMDB so this is a bit overwhelming to me. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.x Setup Question
Does the install come with default services? I went into the CMDB and was not able to create a new service. I tried following the documentation. In my sandbox I created a new organization called IT Support. Then I tried to create a new service. In the editor screen I can give it a service name but when I try to select the organization I can not select the one (IT Support) that I just created. It is available in the menu but I can not select it. Please keep in mind that I have never seen let alone worked in the CMDB or ITSM 7.x suite. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Monday, October 19, 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x Setup Question ** Brian, The services that will appear in the list are in the Business Service Class in the CMDB. After creating the business services, you will also have to entitle users to the service as well by adding them to the People tab of the service. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, October 19, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.x Setup Question ** I am an ITSM 7.x newbie trying to simply setup a test environment so I can begin to learn how it works. I installed ARS 7.5 and Atrium and ITSM 7.6. I went through some of the very basic application configuration setup steps and defined a company etc. When I create an incident and try to attach a service to it there are none available. Where are they defined? I am totally new to ITSM 7.x and the CMDB so this is a bit overwhelming to me. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
Chris I am in the same boat as you. Looking at moving everything to 7.5. Did not know there was going to be an ITSM 7.6. It has been released on the BMC website. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 7:01 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Thanks... that is helpful to know. I'm sure we'll be hearing more before much longer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Since it's not yet released - and apps aren't in my direct circle of control - I can't speak too much about that. But primarily the new version centers around implementing further simplified best practice views - which started with Service Desk in ITSM 7.5.x - and additional KPI ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_fo undation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand -product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I
Re: ITSM 7.5 Install Order
Thanks Joe. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, October 08, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install Order ** Atrium first, ITSM apps that include IM, PM, AM, and CM second, SLM third. I would patch it to the latest available patches since its a new install as they do fix quite a few things. The Atrium console may not work even after patching it to the latest available and you will need a hotfix from BMC support for that. The DV field fails to load and shows a busy cursor for as long as you keep it open without loading its content. Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, October 8, 2009 2:47:06 PM Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 7.5 Install Order
Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install Order
Are Atrium and SLM part of the single installer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Thursday, October 08, 2009 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install Order Since ITSM 7.5 has a single installer the order is not longer an issue. -Original Message- From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, Oct 8, 2009 1:47 pm Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 8203 the server's RPC version not supported RPC: Program unavailable
Just installed version 7.5 patch 3 on a windows Server 2003 server running on VMWare ESX server. This is a test environment. The install went OK and I can log in and open all the forms. The problem occurs when I open the AR System Administration Console and click on System - general - Server Information. I get the error message above. Anyone have any ideas? Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Assignment Engine 7.1 with HD 5.6
According to the documentation you can use any form as long as one holds the assignee. The documentation suggests using the User form. It also states you need any form that holds a request and gives the Help Desk form as an example. these are both pre ITSM forms which leaves me to believe it should work with help desk 5.6. nothing in the documentation for assignment engine 7.1 talks about any of the ITSM forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, September 11, 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment Engine 7.1 with HD 5.6 Assignment engine replaced the SHR:Assignment form and workflow. Assignment Engines workflow uses the Company on the ITSM 7 Incident form as the initial field it qualifies and since HD 5.6 does not have this concept you would need to review all of the assignment engine workflow to possible make it work. -Original Message- From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Fri, Sep 11, 2009 3:57 pm Subject: Assignment Engine 7.1 with HD 5.6 ** Anyone use this combo? I have never used the assignment engine before and the documentation is not very detailed. I followed all the steps and created a ticket but nothing happens? Anyone have any pointers? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blackberry
I just tried it and I get 2 error message: Pop up blockers are running and must be disabled You appear to be running a browser that is not supported This is using Mid Tier 7.1 on a Blackberry curve through BES. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Friday, September 11, 2009 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Blackberry I would be interested in knowing if anyone out there has tried this on the 7.1 Mid-Tier. Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Subash Biswas Sent: Friday, September 11, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve (OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on the same BB browser. -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Assignment Engine 7.1 with HD 5.6
Anyone use this combo? I have never used the assignment engine before and the documentation is not very detailed. I followed all the steps and created a ticket but nothing happens? Anyone have any pointers? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Assignment Engine
My server is version 7.1. We do not have the Assignment Engine installed. Can I simply run this as a stand alone install? Is it a separate install from ARS? If so I eventually need to install on a production system. Does the install take long and is a reboot of the server (Windows 2003/ Sql 2000) required? Does this product work well? Is it worth using to auto assign Help Desk (5.6) tickets to several groups? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Most times there is no $ in the field. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, September 01, 2009 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field I've never tried with a Decimal Field, but couldn't you do a REPLACE in a filter Set Fields to remove the $ Set Fields action REPLACE( $Decimal Field$, $, ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Tuesday, September 01, 2009 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Support Renewal - developer Plus
I just was sent our annual support renewal. One of the items is Remedy Developer Plus. Is there any reason to pay for this product? Isn't this product discontinued? Should I have it removed? Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Joe, We are on ARS 7.1 and it is a custom app. The users enter the amount on a display form and the it does a push to another back end form. No error messages. If they enter $150.50 on the display form then 0.00 ends up on the back end form. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, August 11, 2009 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Brian, That sounds like a strange one. What version of the ARS are you on? And is this happening on both the web as well as the native client? Since the Decimal field is not a character field it is not really possible to use any string functions against it to strip out any non numeric characters or spaces. You MAY be able to do it if you, set the value contained in the Decimal field, to a temp character field, and assuming it copies the whole value as the user enters it, you can strip the field of all Alpha characters and spaces, and then set it back to the Decimal field.. It still is strange that it doesn't throw an interface error like 'value out of range' or something but prefers converting a invalid value to a 0. Is this a custom developed application? Assuming that you are running the more recent versions of the ARS, you must be aware of the currency fields. If it is a custom application, have you tried using the currency field? Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Monday, August 10, 2009 2:12:38 PM Subject: Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Decimal Field
I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB Install Question
I am trying to install CMDB 7.5 and then ITSM 7.5 on a test box. I have never installed CMDB before. The server is Windows 2003 with SQL 2005 using IIS and ServletExec 5. During the CMDB install I am being prompted for the location of Tomcat. According to the install doc IIS and ServletExec are supported: Tomcat 5.5 or 6.0 (Tomcat 6.0 is installed with BMC Atrium Web Services Registry) Microsoft IIS with ServletExec 5.0 Anyone know how to get around this. I prefer to use IIS and ServletExec. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/
Set Fields Column Sum - formatting problem
If I use a set fields and do a column sum in the fat client the field looks like this: 664,772.86 On the web it looks like this: 664772.86 Anyone know why this field is formatted like this on the MidTier? Can I force it to be formatted correctly? I am on version 7.1 for both ARS and Mid Tier. The field displaying the value is a character field displayed as text. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Set Fields Column Sum - formatting problem
Yea I did that and it worked thanks. Wondering why the formatting was so different for a character between the fat and thin clients. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, July 01, 2009 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields Column Sum - formatting problem ** I believe if you set it to a decimal field this would cut off the extra characters. I could be wrong... Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, July 01, 2009 2:04 PM To: arslist@ARSLIST.ORG Subject: Set Fields Column Sum - formatting problem ** If I use a set fields and do a column sum in the fat client the field looks like this: 664,772.86 On the web it looks like this: 664772.86 Anyone know why this field is formatted like this on the MidTier? Can I force it to be formatted correctly? I am on version 7.1 for both ARS and Mid Tier. The field displaying the value is a character field displayed as text. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09: Update and Have you booked your room yet?
Has anyone paid for the conference with a purchase request? The web site says you can do this. The problem I have is I need an invoice of some sort. Accounts Payable will not submit a PO without this. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Doug Blair Sent: Tuesday, June 23, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09: Update and Have you booked your room yet? ** Fellow Listers... I've been on the ARSLIST since 1993, and truthfully this has been my main professional source for all these years. Thank you all! These days I am more of a lurker than a responder, and that's probably because of the ARFUN (and AR-Overload) I'm having here at Orbitz Worldwide. My bad. :-( The point I wish to make here is that The WWRUG conference in Las Vegas is shaping up to be an amazing learning experience. If there are any training funds in your budget, this is the place. Anyone who has ever sat in a class conducted by Lenny Warren or watched Doug Mueller interact with customers and techies alike knows that the chance to see these two alone is well worth the price of admission. Further, with the ARSLIST and WWRUG as primary organizers of the conference, there will be more emphasis on programming these tools and a bit less on the sales side. You are not alone, Dilberts! Yes, a meeting of slide-rule toting geeks, nerds, dweebs, propeller-heads, brainiacs and others who have no life outside Remedy (it is possible that I do not speak for the entire group here) all focused on learning more about the art and science of elegant, kludgy, inefficient, lightning-fast, there's always at least two more ways to do it programming. This is the place to learn the tricks, rationale behind that funky syntax, the way to make a decent case statement, where the toolset is going and how it got here to begin with. You will have opportunities to speak with the people who actually built the tools you use to earn a living every day. I am sure there will be a few sales-types hanging around, but is that why the ARSLIST crowd is going? Not really! No matter how long you've been involved you will leave with a collection of new techniques and approaches you can use as soon as you get back, and you'll exchange ideas with people who are all the remedy guy at their respective companies. No, I don't get out much :-) But I will absolutely get to this meeting if I make no others this year, and I've sent in my own money to prove it. I strongly urge you to register, and to attend WWRUG09! Doug Blair Remedy Skilled Professional 7.1 On Jun 23, 2009, at 6:49 AM, Daniel Bloom wrote: ** The web site has been updated with the Tutorials and on-line registration and survey. www.wwrug.com Just a couple of weeks left for the discounted registration fee. Daniel Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are bmc_skilled_pro_ar.png
Re: Crystal report Question
I know it is linked since it runs ok on the fat client. This only happens on the Mid Tier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bhavsar, Bipin Sent: Monday, May 18, 2009 5:44 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** Before running report, please verify database separately (Main Sub Report). Please check sub-report is linked with main report. Thanks Regards, Bipin Bhavsar / Capgemini India / Airoli (Mumbai). Consultant / ITSM (AOS) Phone: +91-22-39194300 Extn: 2211236 VoIP : + 1 312 799 Extn: 2212003. Cell : +91- 99 20 90 4470. Email : bipin.bhav...@capgemini.com Web: www.in.capgemini.com http://www.in.capgemini.com/ Together. Free your energies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Saturday, May 16, 2009 1:51 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** One other thing I noticed. if I run this from the fat client it works fine. Both the main report and subreport display. If I run it from the Mid tier I am prompted for ID/password for the sub report. Even if I put in proper id/password the window just pops back up again. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, May 15, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** In that sub report are you using a parameter field that is set with List of Values set to Dynamic? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Crystal report Question ** We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out. Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gifimage002.gif
Re: Crystal report Question
Ok it was set to False. I changed it to true. When I went to make this change I was prompted for credentials. I logged in and made the change. I ten went into the Report form and deleted the old attached report and attached the new version. After that it still works in the fat client but not the Mid Tier. the sub report is still asking to log in. even if I give my credentials it prompts again and does not load the sub report. Any other ideas? I don't see why it would work in the fat client but not the web. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Saturday, May 16, 2009 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** You may just need to update the Datasource Location properties in the sub report and re-save it again. Check the setting in (Database | Set Datasource Location | Properties) called Use DSN Default Properties. If the value there is set to False, try setting it to True. HTH Leonard Neely. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** One other thing I noticed. if I run this from the fat client it works fine. Both the main report and subreport display. If I run it from the Mid tier I am prompted for ID/password for the sub report. Even if I put in proper id/password the window just pops back up again. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, May 15, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** In that sub report are you using a parameter field that is set with List of Values set to Dynamic? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Crystal report Question ** We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out. Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Crystal report Question
Crystal is installed on the same server as my MidTier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Monday, May 18, 2009 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** and the midtier must have access to the crystal's report directory - shared access, etc. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Lammey, Peter A. mailto:peter.a.lam...@espn.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, May 18, 2009 12:19 PM Subject: Re: Crystal report Question ** Ah...I think I know. The Mid Tier has its own storage of the reports from the Report form I think. I havent worked with the Mid Tier setup for web reporting much but I think that might be your issue. I think when you configure the Crystal Enterprise server to run reports from the web there is a Reports directory on the server that will store the reports locally on that server. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, May 18, 2009 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** Ok it was set to False. I changed it to true. When I went to make this change I was prompted for credentials. I logged in and made the change. I ten went into the Report form and deleted the old attached report and attached the new version. After that it still works in the fat client but not the Mid Tier. the sub report is still asking to log in. even if I give my credentials it prompts again and does not load the sub report. Any other ideas? I don't see why it would work in the fat client but not the web. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Saturday, May 16, 2009 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** You may just need to update the Datasource Location properties in the sub report and re-save it again. Check the setting in (Database | Set Datasource Location | Properties) called Use DSN Default Properties. If the value there is set to False, try setting it to True. HTH Leonard Neely. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** One other thing I noticed. if I run this from the fat client it works fine. Both the main report and subreport display. If I run it from the Mid tier I am prompted for ID/password for the sub report. Even if I put in proper id/password the window just pops back up again. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, May 15, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** In that sub report are you using a parameter field that is set with List of Values set to Dynamic? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Crystal report Question ** We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out
Crystal report Question
We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out. Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Crystal report Question
Honestly I know next to nothing about designing reports. I was able to create several mostly simple reports as well as this one with a subreport. I created them over a year ago so I do not remember how I linked them. Do you know where I would check for this? If I go into Edit Subreport Links it shows an instance id field from my database there. I do not see this field on my primary form. Does it need to be there? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, May 15, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** In that sub report are you using a parameter field that is set with List of Values set to Dynamic? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Crystal report Question ** We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out. Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Crystal report Question
One other thing I noticed. if I run this from the fat client it works fine. Both the main report and subreport display. If I run it from the Mid tier I am prompted for ID/password for the sub report. Even if I put in proper id/password the window just pops back up again. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, May 15, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** In that sub report are you using a parameter field that is set with List of Values set to Dynamic? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Crystal report Question ** We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out. Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Flashboards
Anyone know if you can format a Text type Flashboard. I have one shown below which I would like to get to look like 575,000.00 or 575,000. Picture (Device Independent Bitmap) Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ole0.bmp
Flashboard Text Type question
Is there a way to format a Text type Flashboard? I am using it to provide some summary financial data but it displays 575,000.00 as 575000.0. I did not see an option to format it. Brian Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Workflow Order Question
Thanks Nicky. That was it. My push action was taking the value from the
form and not the database. That is why the logs looked OK.
Thanks,
Brian
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Friday, March 20, 2009 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
**
Brian,
When you have the PR open and doing some modifications on the related
line items the push action actually updates the PR directly into the
database. You need to refresh the content of the PO's field prior to
creating HD ticket, for example, have a set firld from the same form for
the same PR_ID.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Sokol, Brian mailto:bso...@scholastic.com
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, March 20, 2009 11:18 AM
Subject: Re: Workflow Order Question
**
Hi Drew,
I just tried and it also looks OK. Here are the results below.
In my AL when I create the HD tkt I set the description field (ID
24007) to: ($Request ID$ + Placed. The PO #(s) for this order are
) + $PO Number$ Why is it that I do not see that info anywhere in the
SQL log? I am by no means a SQL expert. Far from it.
PO # Set:Fri Mar 20 2009 10:48:13.6040
SQL TID: 000628 RPC ID: 139219 Queue: Fast
Client-RPC: 390620 USER: * /* Fri Mar 20 2009 10:48:13.6040
*/UPDATE T832 SET C536870953=NULL,C536870952='
12345',C5='*',C6=1237560493 WHERE C1 = 'PR01335'
HD Tkt created: Fri Mar 20 2009 10:48:13.7750
0 */OK
SQL TID: 003008 RPC ID: 139221 Queue: Fast
Client-RPC: 390620 USER: * /* Fri Mar 20 2009 10:48:13.7750
*/INSERT INTO T169
(C536871019,C536870977,C536870958,C536870914,C536870913,C536870912,C2600
00130,C26128,C24011,C24006,C24005,C24002,C24000,
C20012,C20007,C20006,C20005,C20004,C20003,C8,C7,
C179,C25018,C23009,C25030,C25016,C25017,C24016,C
26126,C29015,C29014,C29013,C300714900,C536870916,C536870
918,C300751500,C25022,C25021,C25015,C25014,C25013,C3
00566100,C25011,C4,C2,C24009,C25023,C25032,C250907061,C2
6129,C26131,C26132,C26504,C26011,C260800010,C2608001
10,C300265600,C300751400,C300836800,C3,C5,C6,C1) VALUES
('PO001279D84E93O6zDSQuoBXBAqAYC','ITCC Purchasing
NY','Brian',1237560489,'Information Technology','Sokol',1,3,3,'ITCC
Purchasing NY','*','212-343-6494','*','New York','557
Broadway','3003','Order Placed','Purchase Order','IT Services','IT
Purchasing Purchase Order
Submitted',4,'AG001279D84E93razDSQEj5ZBAPQoC','1020','MAINHELPDESK',2,NU
LL,NULL,NULL,0,'Order Placed','Purchase Order','IT Services','Help Desk
Case',1237560493,1237560493,1237560493,NULL,NULL,NULL,NULL,NULL,0,NULL,N
ULL,'*',0,1,1,0,0,0,0,1,'*',1,0,0,0,0,1237560493,'*',1237560
493,'HD000313197')
SQL TID: 003008 RPC ID: 139221 Queue: Fast
Client-RPC: 390620 USER: * /* Fri Mar 20 2009 10:48:13.7750
*/OK
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Friday, March 20, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
**
Brian, could you use a SQL log to confirm the information in the
Workflow log?
Drew
From: Sokol, Brian
Date: Fri, 20 Mar 2009 09:13:02 -0400
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
Hi Kevin,
No I can not use that. I need this at the time the tkt
is created so that it is part of the email that is sent out at tkt
creation.
My original question is about workflow timing and the
log file. Do the events occur in the same order as they appear in the
log? The logs show the PO numbers getting populated before the HD tkt
creation but they are not being pushed to the HD tkt at creation.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Thursday, March 19, 2009 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
**
I am sure someone will tell me if I am wrong but I think
you might be able to use the last ID keyword.. I think
Kevin
Re: Workflow Order Question
Hi Kevin, No I can not use that. I need this at the time the tkt is created so that it is part of the email that is sent out at tkt creation. My original question is about workflow timing and the log file. Do the events occur in the same order as they appear in the log? The logs show the PO numbers getting populated before the HD tkt creation but they are not being pushed to the HD tkt at creation. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, March 19, 2009 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question ** I am sure someone will tell me if I am wrong but I think you might be able to use the last ID keyword.. I think Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, March 19, 2009 1:30 PM To: arslist@ARSLIST.ORG Subject: Workflow Order Question ** We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD 5.6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Workflow Order Question
Rick here is what I am doing. I have a purchase request form which has a table linked to a subform. The subform contains the items purchased on the purchase request. Our purchasing department goes in and adds the JD Edwards PO number to each line item at the time of purchase. Some purchase requests have more then one PO number. When the purchasing department has placed the order they click on a button to generate a HD ticket. Here is the order of the workflow: AL sets a flag on each line item for that purchase request Filter fires on modify for the line item table and pushes the PO number to a temp field on the purchase request form Filter fires on modify on the purchase request form on modify and copies the temp Po info to the PO field (PO = PO + PO Temp) AL fires and does a Push to create the HD tkt I know I could copy the PO numbers at the time they are set but I am afraid that the purchasing dept will make a mistake and then change a PO number. Then I would have both the old and new PO number. By doing it at the time of HD tkt creation I know I have the final numbers. The workflow log shows the PO numbers being set on the purchase request form: PO Number (536870952) = 12345 98765 and then the HD tkt being created but the PO number is not copied: ACTL (24007) = PR01333 Placed. The PO #(s) for this order are That is why I questioned if the log timings were accurate. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, March 20, 2009 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question ** Actually, people use LastId for that exact purpose all the time. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Fri, 20 Mar 2009 09:13:02 -0400 To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question Hi Kevin, No I can not use that. I need this at the time the tkt is created so that it is part of the email that is sent out at tkt creation. My original question is about workflow timing and the log file. Do the events occur in the same order as they appear in the log? The logs show the PO numbers getting populated before the HD tkt creation but they are not being pushed to the HD tkt at creation. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, March 19, 2009 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question ** I am sure someone will tell me if I am wrong but I think you might be able to use the last ID keyword.. I think Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, March 19, 2009 1:30 PM To: arslist@ARSLIST.ORG Subject: Workflow Order Question ** We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD 5.6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Workflow Order Question
Hi Drew,
I just tried and it also looks OK. Here are the results below. In my AL
when I create the HD tkt I set the description field (ID 24007) to:
($Request ID$ + Placed. The PO #(s) for this order are ) + $PO
Number$ Why is it that I do not see that info anywhere in the SQL log?
I am by no means a SQL expert. Far from it.
PO # Set:Fri Mar 20 2009 10:48:13.6040
SQL TID: 000628 RPC ID: 139219 Queue: Fast
Client-RPC: 390620 USER: * /* Fri Mar 20 2009 10:48:13.6040
*/UPDATE T832 SET C536870953=NULL,C536870952='
12345',C5='*',C6=1237560493 WHERE C1 = 'PR01335'
HD Tkt created: Fri Mar 20 2009 10:48:13.7750
0 */OK
SQL TID: 003008 RPC ID: 139221 Queue: Fast
Client-RPC: 390620 USER: * /* Fri Mar 20 2009 10:48:13.7750
*/INSERT INTO T169
(C536871019,C536870977,C536870958,C536870914,C536870913,C536870912,C2600
00130,C26128,C24011,C24006,C24005,C24002,C24000,
C20012,C20007,C20006,C20005,C20004,C20003,C8,C7,
C179,C25018,C23009,C25030,C25016,C25017,C24016,C
26126,C29015,C29014,C29013,C300714900,C536870916,C536870
918,C300751500,C25022,C25021,C25015,C25014,C25013,C3
00566100,C25011,C4,C2,C24009,C25023,C25032,C250907061,C2
6129,C26131,C26132,C26504,C26011,C260800010,C2608001
10,C300265600,C300751400,C300836800,C3,C5,C6,C1) VALUES
('PO001279D84E93O6zDSQuoBXBAqAYC','ITCC Purchasing
NY','Brian',1237560489,'Information Technology','Sokol',1,3,3,'ITCC
Purchasing NY','*','212-343-6494','*','New York','557
Broadway','3003','Order Placed','Purchase Order','IT Services','IT
Purchasing Purchase Order
Submitted',4,'AG001279D84E93razDSQEj5ZBAPQoC','1020','MAINHELPDESK',2,NU
LL,NULL,NULL,0,'Order Placed','Purchase Order','IT Services','Help Desk
Case',1237560493,1237560493,1237560493,NULL,NULL,NULL,NULL,NULL,0,NULL,N
ULL,'*',0,1,1,0,0,0,0,1,'*',1,0,0,0,0,1237560493,'*',1237560
493,'HD000313197')
SQL TID: 003008 RPC ID: 139221 Queue: Fast
Client-RPC: 390620 USER: * /* Fri Mar 20 2009 10:48:13.7750
*/OK
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Friday, March 20, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
**
Brian, could you use a SQL log to confirm the information in the
Workflow log?
Drew
From: Sokol, Brian
Date: Fri, 20 Mar 2009 09:13:02 -0400
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
Hi Kevin,
No I can not use that. I need this at the time the tkt is
created so that it is part of the email that is sent out at tkt
creation.
My original question is about workflow timing and the log file.
Do the events occur in the same order as they appear in the log? The
logs show the PO numbers getting populated before the HD tkt creation
but they are not being pushed to the HD tkt at creation.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Thursday, March 19, 2009 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Order Question
**
I am sure someone will tell me if I am wrong but I think you
might be able to use the last ID keyword.. I think
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, March 19, 2009 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Workflow Order Question
**
We have a custom purchasing application in Remedy. At the end of
the purchasing process a Help Desk ticket (HD 5.6) is created. I am
trying to populate the description field with our back end purchase
order number. The Remedy purchase request may have more then 1 PO#. At
the time that the HD tkt is created I am populating a field on the
purchasing form with the PO numbers (they are on a sub form). The
description field is not getting the PO number. I thought this was might
be caused by the HD tkt being created before I populate the field with
the PO numbers. I turned on AL and Filter logging and according to the
logs the PO field is being populated and then the HD tkt is being
created.
So is the timing in the logs accurate? If so any idea why this
is happening?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com http://www.Scholastic.com
__Platinum Sponsor
Workflow Order Question
We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD 5.6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Business Objects
Hi Rod, So did you copy all the files from the \bin folder or just the reportadd.exe file? Even if I get this problem fixed I still have never been able to print a report. This reportadd.exe problem just came up when I updated the report file I was trying to load. I have never been able to get them to print. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, February 26, 2009 9:42 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Hi Brian, You have been trying for a while Brian. Yes I have experienced this very problem. I just copied the directory from the place it was installed on D to the place it was expected on C drive and the problem was solved. The Mid-Tier to BOXI integration does seem to hard code the location of the reportadd program. It also requires that the alias of the form embedded in your report is the same as the form name in BMC Remedy. This is a problem if you change the source form of a report without changing the alias. Rod Harris On 27/02/2009, Sokol, Brian bso...@scholastic.com wrote: ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on C:\ drive. If you don't install BOXI on C:\ drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
RESOLVED (not really): Business Objects
Ok I was just told that we will be migrating from Business Objects to Microsoft reporting Services later this year. I am going to use our old Crystal 10 server for now which works OK. Is anyone using Reporting Service with Remedy? Will it work? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, February 26, 2009 9:42 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Hi Brian, You have been trying for a while Brian. Yes I have experienced this very problem. I just copied the directory from the place it was installed on D to the place it was expected on C drive and the problem was solved. The Mid-Tier to BOXI integration does seem to hard code the location of the reportadd program. It also requires that the alias of the form embedded in your report is the same as the form name in BMC Remedy. This is a problem if you change the source form of a report without changing the alias. Rod Harris On 27/02/2009, Sokol, Brian bso...@scholastic.com wrote: ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on C:\ drive. If you don't install BOXI on C:\ drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Business Objects
I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on C:\ drive. If you don't install BOXI on C:\ drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Business Objects
This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on C:\ drive. If you don't install BOXI on C:\ drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Business Objects
Thanks. The funny thing is that BMC has a KB on their site stating this is a crystal defect. We install all our apps on the D partitions of our servers. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I think so, I was working with Turing at the time, speifically Matt Reinfeldt was the individual who helped to troubleshoot that issue. I know that Matt reads the list every so often so maybe if he recalls this problem he can comment. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 bso...@scholastic.com 02/26/09 11:54 AM ** Thanks. So did BMC say it was their error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 bso...@scholastic.com 02/26/09 11:14 AM ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on C:\ drive. If you don't install BOXI on C:\ drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Business Objects
We have the same thing here (BO on a separate server maintained by another reporting group). Could you provide some detail on where the links pointed to? Sorry I do not know Business Objects at all. Where is WEBI on the BO server? If this works I owe you a beer :) Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on C:\ drive. If you don't install BOXI on C:\ drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm
Re: Business Objects
Chris, So do you have BOXI working with Mid Tier? For the life of me I can not get it to work. BMC looked at my mid Tier setup and said everything was OK on that end. Can anyone offer any help? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 26, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. ...and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[IP0QZ9V;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_DeP0QZ9V;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error=3 unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De/h3 The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking
Re: Hiding the Authentication Field on Mid Tier 7.1
That fixed it. Thanks all
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Friday, January 30, 2009 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
I was having the same issue. It was not really a problem for us and I had not
even noticed it until I read this thread.
I just commented out those two lines that Kelly suggested in the
login_common.jsp and it worked.
Thanks,
James
On Jan 30, 2:50 pm, Kelly Heikkila ke...@coderow.com wrote:
Brian-
It looks like you'll also need to comment out two lines of JavaScript
that works against that field. Christopher also has this commented
out on his form.
Search for these two lines:
// this.document.loginForm.auth.value=;
// this.document.loginForm.auth.onkeypress = doSubmit;
The two slashes are how JavaScript code is commented. Yours won't
have them.
Kelly
On Jan 30, 2009, at 1:42 PM, strauss wrote:
**
You must have a problem with the way login.jsp includes the
login_common.jsp file, anyway - the code for placing the cursor is
in login_common.jsp:
function setInitialFocus() {
// set focus to user input field
document.loginForm.username.focus();
document.loginForm.username.select();
}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager University of North Texas
Computing IT Center http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org ] On Behalf Of Sokol, Brian
Sent: Friday, January 30, 2009 1:28 PM
To: arsl...@arslist.org
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
**
Hi Kelly,
I tried both td and tr and the results are the same. I also noticed
a warning icon on the bottom of the browser now. If I open the
warning it states:
'this.document.loginForm.auth' is null or not an object
Any ideas?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org ] On Behalf Of Kelly Heikkila
Sent: Friday, January 30, 2009 2:07 PM
To: arsl...@arslist.org
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
** Hi Brian-
I don't have the 7.1 login JSP in front of me, but do make sure you
are commenting out the entire HTML table row (tr to /tr tags)
versus just the table cells (td tags). Otherwise you will have
malformed HTML that could cause problems with some scripts, such as
setting focus.
-Kelly
Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.com
www.coderow.com
On Jan 30, 2009, at 12:51 PM, Sokol, Brian wrote:
**
I need to hide the Authentication field for our Mid Tier 7.1 server.
I commented out the following section in the login.jsp file:
label for=auth-id
%=MessageTranslation.getLocalizedText(locale,Authentication)%/
label
/td
tdinput type=text NAME=%=Params.AUTHENTICATION_STRING%
id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH%
class=loginfield size=30
/td
This seems to work with one minor problem. When I comment out this
section and the Mid Tier login screen loads, my cursor is no longer
focused on the User name field. So no a user will have to click in
the field before typing. Anyone have a fix for this?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
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Answers Are
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Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.comwww.coderow.com
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Hiding the Authentication Field on Mid Tier 7.1
I need to hide the Authentication field for our Mid Tier 7.1 server. I commented out the following section in the login.jsp file: label for=auth-id%=MessageTranslation.getLocalizedText(locale,Authenticat ion)%/label /td tdinput type=text NAME=%=Params.AUTHENTICATION_STRING% id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH% class=loginfield size=30 /td This seems to work with one minor problem. When I comment out this section and the Mid Tier login screen loads, my cursor is no longer focused on the User name field. So no a user will have to click in the field before typing. Anyone have a fix for this? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Hiding the Authentication Field on Mid Tier 7.1
Hi Kelly, I tried both td and tr and the results are the same. I also noticed a warning icon on the bottom of the browser now. If I open the warning it states: 'this.document.loginForm.auth' is null or not an object Any ideas? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Heikkila Sent: Friday, January 30, 2009 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding the Authentication Field on Mid Tier 7.1 ** Hi Brian- I don't have the 7.1 login JSP in front of me, but do make sure you are commenting out the entire HTML table row (tr to /tr tags) versus just the table cells (td tags). Otherwise you will have malformed HTML that could cause problems with some scripts, such as setting focus. -Kelly Kelly Heikkila :coderow 612-216-0028 ke...@coderow.com www.coderow.com On Jan 30, 2009, at 12:51 PM, Sokol, Brian wrote: ** I need to hide the Authentication field for our Mid Tier 7.1 server. I commented out the following section in the login.jsp file: label for=auth-id%=MessageTranslation.getLocalizedText(locale,Authenticat ion)%/label /td tdinput type=text NAME=%=Params.AUTHENTICATION_STRING% id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH% class=loginfield size=30 /td This seems to work with one minor problem. When I comment out this section and the Mid Tier login screen loads, my cursor is no longer focused on the User name field. So no a user will have to click in the field before typing. Anyone have a fix for this? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Resolved: Remedy User Suddenly Crashing for Multiple Users
The problem was caused when certain users did not have permissions to a field on the SHR:People form. That field was part of the results list. I would think that if they did not have permissions to a field in the results list then the field would not be displayed. It should not crash Remedy user. This is how it worked on the Mid Tier. The results list pulled up without that field. Thanks all. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 26, 2009 4:53 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Are you searching directly in the form for data or is this some kind of lookup/workflow? If you are searching for record in something like Help Desk, Change, etc maybe it isn't the last name Murphy but the first record that comes up when that query is run. Maybe try a search using the Records ID for the first record that is returned using the Murphy query. I too have seen some corruption in a record consistently crash a the client. Jason On Mon, Jan 26, 2009 at 1:35 PM, Sokol, Brian bso...@scholastic.com wrote: ** I can bring up any record without a problem. Also they are not even pulling in user data just searching on it. The fact that many people started to experience it at the same time. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Monday, January 26, 2009 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up Murphy and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, January 26, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what
Developer Studio and ARS 7.1
Can I use the new 7.5 Developer Studio (7.5) against a 7.1 server? If so can I use it and the 7.1 Admin console on the same PC? I would like to start using it to get used to the changes. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy User Suddenly Crashing for Multiple Users
On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
I can bring up any record without a problem. Also they are not even pulling in user data just searching on it. The fact that many people started to experience it at the same time. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Monday, January 26, 2009 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up Murphy and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, January 26, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009
When is 7.5 supposed to be released? I know it is in open beta now. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman Mission Systems) Sent: Wednesday, January 07, 2009 5:00 PM To: arslist@ARSLIST.ORG Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009 ** Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 11:00pm Registration, Networking 12:00am - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there... Jeff __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Question About Menus in the MidTier
I have a menu attached to a character field. It displays two fields (Business Unit and Description) and returns a third field for the value. This works OK in the User tool. The menu is displayed showing all the Business Units with a plus sign to expand individual Business Unit choices. On the Mid Tier the menu does not behave properly. It shows all the Business Units but as I mouse over them it then shows the next level - all the Descriptions. The problem is that some of the Business Units have quite a few Descriptions listed under them. When they are displayed it hides the menu underneath it. Is there any way to get the menu to act like it does in the User tool? I am on ARS and Mid Tier 7.1. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem Installing ARS 7.1
I am trying to rebuild by Dev box. Every time I try to install ARS I get an error message: Could not connect to the ARSystem with the parameters given. Do you want to create ARSystem as a new AR System Server? Any idea what this error means? I just did a clean install accepting all the defaults. We are on Server 2003/SQL 2000. I even did an uninstall of both ARS and SQL. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem Installing ARS 7.1
Hi Jennifer, I tried that once and it failed in the end. Tried a second time and it took. Not sure why the installer thought I was doing an upgrade. I uninstalled ARS AND Sql before trying the install.In any case it is working now. Thanks, Brian Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Wednesday, October 22, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: Problem Installing ARS 7.1 ** It's telling you that your current instance of ARSystem isn't upgradable, patchable, or reparable. You want to say, Yes, you DO want to create ARSystem as a new AR System Server. Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] http://its.state.nc.us http://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, October 22, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Problem Installing ARS 7.1 I am trying to rebuild by Dev b x. Every time I try to install ARS I get an error message: Could not connect to the ARSystem with the parameters given. Do you want to create ARSystem as a new AR System Server? Any idea what this error means? I just did a clean install accepting all the defaults. We are on Server 2003/SQL 2000. I even did an uninstall of both ARS and SQL. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C
Re: Business Objects
I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System
Re: Business Objects
Yes they are all part of an image but I very much doubt that is a problem. There are no printing problems. The problem occurs when the Crystal ActiveX Print Control is invoked. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Tuesday, October 21, 2008 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Are all of the workstations you tried part of a corporate OS image? If so, is there the possibility of using a non-standard corporate OS image to test against? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent
Re: Business Objects
This sage continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlD/h3 Business Objects is not installed on the directory that the error message points to and we have BO 11.5 not 11.0. I actually copied the Reportadd.exe and it's two DLLs to a dummy folder I created on the C drive and now the report will render. If I try to print the report I get an error mesage: An error has
Re: Business Objects
Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlD/h3 Business Objects is not installed on the directory that the error message points to and we have BO 11.5 not 11.0. I actually copied the Reportadd.exe and it's two DLLs to a dummy folder I created on the C drive and now the report will render. If I try to print the report I get an error mesage: An error has occurred on the server. Would you like to view the error information? If I click OK another copy of the report loads but this time the BO icons along the top of the screen do not render. Anyone have any ideas? BMC is saying it is a BO bug and wants to close the ticket and my BO techs here are saying that BMC must fix it. I hate being stuck in the middle. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent
Re: Business Objects
My crystal guys said they are using dhtml but when you try to print it always uses an actixex control. I don't even get any kind of error message beyond the generic message so I am not sure where t look for the problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlD/h3 Business Objects is not installed on the directory that the error message points to and we have BO 11.5 not 11.0. I actually copied the Reportadd.exe and it's two DLLs to a dummy folder I created on the C drive and now the report will render. If I try to print the report I get an error mesage: An error has occurred on the server. Would you like to view the error information? If I click OK another copy of the report loads but this time the BO icons along the top of the screen do not render. Anyone have any ideas? BMC is saying it is a BO bug and wants to close the ticket and my BO techs here are saying that BMC must fix it. I hate being stuck in the middle. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: Sokol, Brian
Re: BMC Maintenance
Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap. I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -Original Message- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian [EMAIL PROTECTED] wrote: I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ ___ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
Joe, I just found out that they will not be using Tomcat. It was installed simply as a backup. In any case I am now using IIS and installed New Atlanta. I can now get to the arwebreportviewer. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support Number Busy? RESOLVED
David I agree with you. I just tried calling support about an outstanding ticket. All I got was a busy signal. How can BMC change our support number and not tell us? This is inexcusable. Was anyone on the list notified of this change? BMC get your act together! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Wednesday, September 10, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Support Number Busy? RESOLVED I opened an issue via the web and received this response: *** David, All calls are routed through the BMC Contact Center now. You can get assistance w/your Remedy issues by calling 800 537 1813. The old number is no longer in use. Thanks BMC Customer Support *** How long has that been in place? Did I get left off of a notification list for this info? Is it the same list they used/didn't use when they canceled RUG this year? Is BMC just TRYING to annoy Remedy people these days? Thanks for letting me vent, -D David M Clark Remedy Programmer/Analyst David.M Clark 9/10/2008 8:52 AM I'm trying to call tech support, for the first time in a long time, and I'm getting a busy signal. The number is still 925-469-4200, right? David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
Thanks Axton, Yea I had to add the columns in through the table preferences. It would not stick till after I deleted the Table Field Column Order info in the Ar System user preference for my ID. Is this a bug? Why would new columns that I add to a table field be hidden? Is there a way to turn that feature off? If I have to go through every record in the Ar System user preference form it will be a real pain. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** I remember a time when the table preferences would not add new columns to the table fields (that feature that lets you hide/show columns) by default. If you check the ar system user preference record and clear out the field that stores table field preferences, this may do it. Axton On Fri, Sep 5, 2008 at 3:58 PM, Carey Matthew Black [EMAIL PROTECTED] wrote: Brian, I remember an _old BUG_ (v5... maybe early v6) that did strange things to columns if you had a hidden column in the middle of visible columns. As a result, I have adopted the general rule to push hidden columns to the far right of the table field list of columns. Obviously if you do hide/show things with the columns then this may not be something that you can do, but you might give it a shot. (Maybe just juggling the order of the columns will force an update and the new column might become visible.) ( Or maybe you have workflow that is hiding the column? Maybe the column picked up a field ID that some existing workflow is hiding the field and your not aware of the workflow? You might want to check active Link logs for this long shot idea too.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Sep 5, 2008 at 3:45 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Not using auto fit and they are not hidden. There were 7 columns with one of them hidden. I added two more columns and placed them after the 3rd column. I still see the original 6 columns. I do see all the columns in the User tool. snip On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
OK Thanks again. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, September 08, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** It will not be required for every record; only when the user alters a table's preferences (triggering the definition of preferences for that table in the user preferences form) will this be an issue. In my opinion, whether this is a bug or not is debatable, in which cases BMC typically opts that it is not a defect and requires an enhancement. As for turning that feature off, you can remove the table labels for giving the user the option to define preferences for a table field by removing the table label for 'Preferences'. Axton Grams On Mon, Sep 8, 2008 at 12:15 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Thanks Axton, Yea I had to add the columns in through the table preferences. It would not stick till after I deleted the Table Field Column Order info in the Ar System user preference for my ID. Is this a bug? Why would new columns that I add to a table field be hidden? Is there a way to turn that feature off? If I have to go through every record in the Ar System user preference form it will be a real pain. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** I remember a time when the table preferences would not add new columns to the table fields (that feature that lets you hide/show columns) by default. If you check the ar system user preference record and clear out the field that stores table field preferences, this may do it. Axton On Fri, Sep 5, 2008 at 3:58 PM, Carey Matthew Black [EMAIL PROTECTED] wrote: Brian, I remember an _old BUG_ (v5... maybe early v6) that did strange things to columns if you had a hidden column in the middle of visible columns. As a result, I have adopted the general rule to push hidden columns to the far right of the table field list of columns. Obviously if you do hide/show things with the columns then this may not be something that you can do, but you might give it a shot. (Maybe just juggling the order of the columns will force an update and the new column might become visible.) ( Or maybe you have workflow that is hiding the column? Maybe the column picked up a field ID that some existing workflow is hiding the field and your not aware of the workflow? You might want to check active Link logs for this long shot idea too.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Sep 5, 2008 at 3:45 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Not using auto fit and they are not hidden. There were 7 columns with one of them hidden. I added two more columns and placed them after the 3rd column. I still see the original 6 columns. I do see all the columns in the User tool. snip On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com
Mid Tier Will Not Display new Fields
I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
Already tried that several times. It did not help. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Flush the mid-tier cache using the mid-tier administration page and clear your browser cache. Axton Grams On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
It has been about 24 hours so far. Hopefully it will appear soon. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, September 05, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields Hey Brian, I've had this problem before where I could not get the mid-tier to pick up changes. I even tried restarting my computer, the server, the mid-tier server, tomcat (I wasn't using IIS at that job), and arserver -- all to no avail. Then, a few hours later, magically, the changes showed up. Just wait for the magic and it will work. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, September 05, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Already tried that several times. It did not help. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Flush the mid-tier cache using the mid-tier administration page and clear your browser cache. Axton Grams On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
Not using auto fit and they are not hidden. There were 7 columns with one of them hidden. I added two more columns and placed them after the 3rd column. I still see the original 6 columns. I do see all the columns in the User tool. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Friday, September 05, 2008 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Have you checked the column widths or the Auto-fit setting for your table? Maybe they are there, but you can't see them because they don't fit in the space given for the table. (Presumably you didn't accidentally make those columns hidden.) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Sokol, Brian [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/05/2008 12:02 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid Tier Will Not Display new Fields ** Already tried that several times. It did not help. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Flush the mid-tier cache using the mid-tier administration page and clear your browser cache. Axton Grams On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
There are o permissions assigned to the columns yet. I am looking at them as Admin. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rockwood, Julie Sent: Friday, September 05, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Brian, This happens to me whenever I forget to put the proper permissions on the new fields and columns. I go into the user tool as administrator and everything is there. Then I go into mid-tier with the same permissions the users would have, and none of the new stuff is there. This will only help if you happen to be as absent minded as I am. Julie Rockwood From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, September 05, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Already tried that several times. It did not help. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Flush the mid-tier cache using the mid-tier administration page and clear your browser cache. Axton Grams On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Matt, I guess it was not sent to everyone for some reason. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Thursday, September 04, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Brian, I have received an official e-mail from BMC. Not sure what the distribution on it was, but there has been 'official' communication. Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
David I believe we all appreciate your advanced email notification. I only directed my email to you since I did not know who else to ask. My point was that someone associated with the conference should have contacted us right away. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 04, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do
Re: BMC UserWorld Miami is being rescheduled
Hi just got back from vacation and read this news.Has anyone gotten an email from BMC about this? Doubt I will be able to refund my flight. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, September 02, 2008 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** They should just have it in Houston. There is a ton of conference space and hotel available. I am sure they could take over a hotel in the area of their building! Houston in October is actually very nice! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Tuesday, September 02, 2008 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** How about we all get a BMC cancelled the conference and all I got was this lousy t-shirt t-shirt? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 08/31/08 7:16 PM ** It depends on your budget year. Yours runs by calendar year. Ours is from October to October. Federal is the same. Some states are July to July. BMC was put in a no win situation. They are trying to make the best of it. Maybe those of us that had registered can get some of the shirts that they had made up. An interesting souvenir for an non-event. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Sun Aug 31 16:15:37 2008 Subject: Re: BMC UserWorld Miami is being rescheduled To go further on that, most companies have training budget for each seperate year, and if they push the conference past the end of the year, then they are making life harder for all of their customers' accounting. For example, I already paid for registration, air travel, etcl, but if the hotel is next year, it would come off of my 2009 budget rather than my 2008 budget. If I wanted to move money from this year to next I'd have to escalate that up to at least the CIO if not higher. From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of Guillaume Rheault [EMAIL PROTECTED] Sent: Saturday, August 30, 2008 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** The other thing that BMC needs to consider is this. Assuming the 2008 conference is not feasible in November and December, because of Thanks Giving and Christmas holidays, if BMC does two conferences in 2009, let's say the first one in January, and the second one in fall, how are you going to call them? 2009a and 2009b? Which brings the interesting question, how could somebody justify to their manager going to 2 conferences for the same vendor on the same year? Seems to me right there you would split the conference attendance in half, as I don't see many people attending two 2009 BUWs. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Brian Goralczyk Sent: Fri 08/29/08 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled I would have to agree with that logic. Might as well push it back a few months from January so they can release information abou the next version. On Fri, Aug 29, 2008 at 11:44 AM, Guillaume Rheault [EMAIL PROTECTED]wrote: ** My $0.02 on this mess, is that this year there should be no conference anymore, since anyway ARS 7.5 and ITSM 7.5 would be released in 2009 . So the closer the conference with the release of the latest versions of ARS and ITSM (and CMDB and the rest), the more content there will be on the new versions, and the more beneficial it will be for the customers and partners. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Benedetto Cantatore Sent: Fri 08/29/08 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC UserWorld Miami is being rescheduled I'm annoyed as everyone else is, but I think its unfair to direct any blame towards BMC. I suspect the hotel screwed them over and now they'll need to scramble and come up with an alternate plan. It does suck, I hope they manage to keep it scheduled in the same time frame. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 08/29/08 10:37 AM ** Fragments of information are starting to fall together now. On the Fountainebleau web site, there was mention of portions of the hotel were being renovated. It sounds like renovation delays have run on into November. Dave From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server Statistics Form problem
I user the Server Statistics to help track our license usage. I had it set to collect statistics every 15 minutes (900 seconds). For some reason was collecting every 59 minutes and 45 seconds. I tried reducing the value set in ARAdmin to 10 minutes and now it is collecting every 42 minutes. In Admin under Server Information and Advanced I have Server Statistics set to Cumulative Queue with a recording interval of 600 seconds. I am on ARS 7.1. How do I get this to collect every 15 minutes? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Assignment Engine
Can anyone tell me how well this product works. We are on ARS 7.1 and Help Desk 5.6. Will it work on that combo? Also if I use a Round Robin rule to assign tickets within a Group how do you let the system know that a technician is not available? There does not seem to be much in the way of documentation for this product. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Assignment Engine
Thanks Lisa. Is there a way to flag someone as available when they log into Remedy. Can you select data ranges when they will be unavailable? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 24, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment Engine ** Brian, I can't speak to the version compatibility as I've not had this combo in my environment, but I can tell you that the assignment engine will only assign to people that are marked as Available for Assignment within their support group. You can actually toggle your support staff back and forth between available and unavailable for assignment within each support group that they are a member of. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, July 24, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Assignment Engine ** Can anyone tell me how well this product works. We are on ARS 7.1 and Help Desk 5.6. Will it work on that combo? Also if I use a Round Robin rule to assign tickets within a Group how do you let the system know that a technician is not available? There does not seem to be much in the way of documentation for this product. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Assignment Engine
That stinks. Ok last question. I am assuming to make someone unavailable you change a status or something like that? If so will that person remain unavailable till you go back and mark them available? Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 24, 2008 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment Engine ** There's not a way to schedule a person as un/available ahead of time, unfortunately. The only thing that you can schedule ahead of time for a support group or support staff are business hours (support group) and on-call hours (support staff), but this isn't connected to the assignment engine at all. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, July 24, 2008 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment Engine ** Thanks Lisa. Is there a way to flag someone as available when they log into Remedy. Can you select data ranges when they will be unavailable? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 24, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment Engine ** Brian, I can't speak to the version compatibility as I've not had this combo in my environment, but I can tell you that the assignment engine will only assign to people that are marked as Available for Assignment within their support group. You can actually toggle your support staff back and forth between available and unavailable for assignment within each support group that they are a member of. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, July 24, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Assignment Engine ** Can anyone tell me how well this product works. We are on ARS 7.1 and Help Desk 5.6. Will it work on that combo? Also if I use a Round Robin rule to assign tickets within a Group how do you let the system know that a technician is not available? There does not seem to be much in the way of documentation for this product. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Integrating Crystal Enterprise 10 and MidTier
That is exactly what I am trying to do - specify the ID and Password in the run expression. I have been working with BMC and they are telling me that can not provide support for Crystal beyond setting up the default configuration. Our support $$$s at work :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Funk, Rudi Sent: Thursday, July 17, 2008 5:25 AM To: arslist@ARSLIST.ORG Subject: AW: Integrating Crystal Enterprise 10 and MidTier Hi, with Crystal 10 Remedy uses URL Reporting on unmanaged reports. Probably this goes via the guest account in Crystal. So you may check this account and its password. I do not know if you may specify the account within the url given from the report type run expression. For Crystal Server XI and BOXI such URL Reporting is no more supported. Therefore Remedy introduced the AR Web Reporting application. Best Regards Rudi -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Sokol, Brian Gesendet: Mittwoch, 16. Juli 2008 20:47 An: arslist@ARSLIST.ORG Betreff: Re: Integrating Crystal Enterprise 10 and MidTier ** I don't think so. I am being prompted by Crystal and have to log on with an account that was created for me in Crystal. As for the parameter field no I don't want to be prompted. How do I get the report to run and display info from the currently selected record? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Wednesday, July 16, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Brian the login prompt is from the ODBC source, you need to configure that properly, generally you should be able to save the user name and password for the ODBC connection, and Crystal will not prompt you. Regarding the second bit, a parameter field is supposed to prompt you, that is the whole idea of having a parameter field. If you don't want to be prompted for the parameter field, remove it from the header. hope this helps shafqat --- On Wed, 7/16/08, Benedetto Cantatore [EMAIL PROTECTED] wrote: From: Benedetto Cantatore [EMAIL PROTECTED] Subject: Re: Integrating Crystal Enterprise 10 and MidTier To: arslist@ARSLIST.ORG Date: Wednesday, July 16, 2008, 6:55 PM ** In my current setup I don't have a Crystal server, so I'm not sure if this would work for you... but I'd try editing the ODBC driver on the Crystal server (should be a system and not a user ODBC) and modify it to contain, server, valid id/password. Despite that it may still prompt, but its worth a try I think. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 07/16/08 12:56 PM ** Ok I got this fixed. BMC gave me some new info to post into the Run field in the Report Type form. Now that I can at least get the report to run I am having a problem getting the results I need (sorry I do not know Crystal at all). When the AL runs it is prompting for an ID and password on the crystal server. Is there any way to prevent this? How can I pass along those credentials? The other problem is getting the report to display the correct info. I have a unique Instance ID field in my form. The report actually contains two reports, header info and details (one to many tables). I added the Instance ID field as a Parameter field in Crystal and I am also being prompted for it. The report runs OK if I type in the user id, password and instance id but I need to automate this. Can someone please steer me in the right direction. Thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, July 15, 2008 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Exception while trying to find plugin Report in the server corpnyremedy Throw Error - 9394 Do you have the report plugin listed in ar.conf/cfg for the corpnyremedy server? Plugin: reportplugin.dll/.so You should also be able to bump up plugin logging and see if the server is loading it. */ARDBC Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 */ARPluginSetPropertiesundefined */ARPluginInitialization defined */ARPluginTermination defined */ARPluginCreateInstance defined
Re: Integrating Crystal Enterprise 10 and MidTier
Hi Peter, I changed the User0 and Password0 parameters but I am still being prompted to sign on. I have tried to get this working 2 ways as follows: 1) Placing a url link on the remedy form. This will allow me to open the report without logging in but will not display a single record. It displays all the records. The url that I am using is: a href=http://crystal server/crystal/enterprise/admin/en/viewrpt.cwr?id=3371486init=actx:conn ectapsuser=remedyIDapspassword=remedypasswordapsauthtype=secEnterpris ePrint Report/a 2) Launching the report as BMC recommends as outlined in the Report Type Run Command below. This will display a single record but prompts me to log in. Interesting thing I noticed - in the Run command in the Report Type form the variables User0 and Password0 are passed. In the url above apsuser and apspassword are used. I tried changing those in the run command but it did not work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 16, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** I havent tried this in particular. We were able to get a crystal reports server (version 11) to work and I remembered making sure that this was setup properly. I would also set the password you use for that Crystal ID as well in the Report Type Run Command as well. Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$User0=CrystalID; ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=CrystalIDPassword SF=$RPTQUERY$ Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, July 16, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** OK I will try that but what about the password? How do you print Crystal reports? Do you have this issue? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 16, 2008 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Maybe that generic ID needs to be in the ReportType form in the Run Command field for Crystal (see below in Blue): Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$User0=CrystalID; ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUER Y$ Did you give that a try? I would probably backup this record though before you change it. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, July 16, 2008 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Hi Peter, Yes I did that. The report runs now it just is prompting me for this generic id that the Crystal Admin setup. I am trying to see if there is some way to pass along those credentials. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 16, 2008 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Actually I think you might be missing one thing. Did you embed the Crystal report into a record in the Report form? In that form you need to create an entry and give the report a Report Name, Report Set Name (I usually set this to the same as the Report Name), Form Name (form that the crystal report retrieves data from), Description (ditto with the Report name here too), set the Assignee groups to Public (select from the list), and then attach the report file (.rpt file) in the Report Definition File section. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, July 16, 2008 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** This is what I have in the Run Command. It was given to me my a BMC engineer. Can I put the Crystal login id and password in for one of these variables? Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARSe rver=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTI CATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init
Re: Integrating Crystal Enterprise 10 and MidTier
Yes listed below remedy and remedypassword. I also tried replacing the User0 and password0 variables with apsuser and apspassword in the Report Type run field. It did not make any difference. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, July 17, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Do you have an ID and password created on the Crystal server? I am betting that it is looking for that one in the URL and not your Remedy ID and password. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, July 17, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Hi Peter, I changed the User0 and Password0 parameters but I am still being prompted to sign on. I have tried to get this working 2 ways as follows: 1) Placing a url link on the remedy form. This will allow me to open the report without logging in but will not display a single record. It displays all the records. The url that I am using is: a href=http://crystal server/crystal/enterprise/admin/en/viewrpt.cwr?id=3371486init=actx:conn ectapsuser=remedyIDapspassword=remedypasswordapsauthtype=secEnterpris ePrint Report/a 2) Launching the report as BMC recommends as outlined in the Report Type Run Command below. This will display a single record but prompts me to log in. Interesting thing I noticed - in the Run command in the Report Type form the variables User0 and Password0 are passed. In the url above apsuser and apspassword are used. I tried changing those in the run command but it did not work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 16, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** I havent tried this in particular. We were able to get a crystal reports server (version 11) to work and I remembered making sure that this was setup properly. I would also set the password you use for that Crystal ID as well in the Report Type Run Command as well. Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$User0=CrystalID; ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=CrystalIDPassword SF=$RPTQUERY$ Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, July 16, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** OK I will try that but what about the password? How do you print Crystal reports? Do you have this issue? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 16, 2008 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Maybe that generic ID needs to be in the ReportType form in the Run Command field for Crystal (see below in Blue): Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$User0=CrystalID; ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUER Y$ Did you give that a try? I would probably backup this record though before you change it. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, July 16, 2008 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Hi Peter, Yes I did that. The report runs now it just is prompting me for this generic id that the Crystal Admin setup. I am trying to see if there is some way to pass along those credentials. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 16, 2008 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier ** Actually I think you might be missing one thing. Did you embed the Crystal report into a record in the Report form? In that form you need to create an entry and give the report a Report Name, Report Set Name (I usually set this to the same as the Report Name), Form Name (form that the crystal report retrieves data from
Re: Moving from IIS/Atlanta to Tomcat
Hi Igor, Are you seeing any better performance using Tomcat? I am also using ServletExec5. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Tuesday, July 15, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Moving from IIS/Atlanta to Tomcat ** Thank you, Matt, for support! Uninstalled ServletExec5, Midtier 7.0, JDK 1.4; Stopped IIS; Defrag... reboot... installed Java 1.6_7, Midtier 7.1 p3 (Tomcat 5.5.25) approx 1-2 hrs work all is perfect cheers : Igor Ivanov, Engineer : Data Base Connection, Inc. : Desk: 703.605.1837 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
