Resolved: Parent Child Filter update problem

[Warren Baltimore]

Thanks for the input Fred!  I figured the issue out.  Stupid developer
trick.  I had the permissions set incorrectly on the fields in question.
It's working now.

On Wed, Dec 15, 2010 at 4:10 PM, Warren Baltimore  wrote:

> The Set Field If is:  'Service Request ID' = $Service Request ID$\
>
> I discovered something really weird.  It works correctly if the change is
> made in the WUT.  But it doesn't work when it comes from the Mid-Tier.  I
> noticed some mention of a bug that sounded like that.  I'm trying to find it
> now
>
>   On Wed, Dec 15, 2010 at 3:17 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
>> Ok ... What is strange is I would have expected the log to show an update
>> where it was looking for the child by service request column instead of the
>> request ID (C1) of the child.
>>
>> What is your Push Field's IF statement?  i.e.:  'Service Request ID on
>> Service Request Task' = $Service Request ID of Service Request$
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of Warren Baltimore
>> Sent: Wednesday, December 15, 2010 2:05 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Parent Child Filter update problem
>>
>> **
>> No.  Just a simple 1 filter update.
>>
>> I tried a walk when the push field was balking and it was a bigger
>> disaster!
>>
>> What is weird, is one record gets updated, but not the second child
>>
>>  -Original Message-
>> On Wed, Dec 15, 2010 at 3:00 PM, Grooms, Frederick W <
>> frederick.w.gro...@xo.com> wrote:
>> Are you doing a table walk?   If you are doing multiple pushes then the
>> push must be in a Phase 1 filter  (`!)
>>
>> Fred
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of Warren Baltimore
>> Sent: Wednesday, December 15, 2010 1:55 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Parent Child Filter update problem
>>
>> **
>> ARS 6.3 running on Solaris
>> Oracle 10g
>>
>> I have 2 forms.  Service Request (Parent) and Service Request Task
>> (Child).
>>
>> I have field "Delivery Address" - 255 char field.
>>
>> I have a filter that says whenever Delivery Address != DB.Delivery Address
>> then run.
>>
>> The filter gets the db value and sets it to a temp field in first action -
>> This works fine
>> 2nd action updates a worklog with the temp field info. - This also works
>> fine.
>> 3rd action is my problem.  I have tried it 2 ways.
>>
>> First way (partial failure) was to update all task forms that had the same
>> Service Request ID with a push field.  This works, but only for the last
>> record it finds (as seen in the logs).  None of the other children get
>> updated.  The push was set to "Modify All Matching Requests".  When I looked
>> at the logs, I also ran the sql log.  It looks like the db is updating the
>> 2nd record but fails to do so for the first.
>>
>> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048'
>> UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048'
>> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE
>> Set LOB into the above row...
>> UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC
>> 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 =
>> 'VTSK049'
>> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049'
>> UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049'
>> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE
>> Set LOB into the above row...
>> COMMIT WORK
>>
>> 2nd way I tried was to do a filter guide that walks a table that lists all
>> tasks.  That didn't work AT ALL
>>
>> Anybody have any idea what might be going on?
>>
>>
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
>
>
> --
>  Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Parent Child Filter update problem

[Warren Baltimore]

The Set Field If is:  'Service Request ID' = $Service Request ID$\

I discovered something really weird.  It works correctly if the change is
made in the WUT.  But it doesn't work when it comes from the Mid-Tier.  I
noticed some mention of a bug that sounded like that.  I'm trying to find it
now

On Wed, Dec 15, 2010 at 3:17 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Ok ... What is strange is I would have expected the log to show an update
> where it was looking for the child by service request column instead of the
> request ID (C1) of the child.
>
> What is your Push Field's IF statement?  i.e.:  'Service Request ID on
> Service Request Task' = $Service Request ID of Service Request$
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Wednesday, December 15, 2010 2:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Parent Child Filter update problem
>
> **
> No.  Just a simple 1 filter update.
>
> I tried a walk when the push field was balking and it was a bigger
> disaster!
>
> What is weird, is one record gets updated, but not the second child
>
>  -Original Message-
> On Wed, Dec 15, 2010 at 3:00 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
> Are you doing a table walk?   If you are doing multiple pushes then the
> push must be in a Phase 1 filter  (`!)
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Wednesday, December 15, 2010 1:55 PM
> To: arslist@ARSLIST.ORG
> Subject: Parent Child Filter update problem
>
> **
> ARS 6.3 running on Solaris
> Oracle 10g
>
> I have 2 forms.  Service Request (Parent) and Service Request Task (Child).
>
> I have field "Delivery Address" - 255 char field.
>
> I have a filter that says whenever Delivery Address != DB.Delivery Address
> then run.
>
> The filter gets the db value and sets it to a temp field in first action -
> This works fine
> 2nd action updates a worklog with the temp field info. - This also works
> fine.
> 3rd action is my problem.  I have tried it 2 ways.
>
> First way (partial failure) was to update all task forms that had the same
> Service Request ID with a push field.  This works, but only for the last
> record it finds (as seen in the logs).  None of the other children get
> updated.  The push was set to "Modify All Matching Requests".  When I looked
> at the logs, I also ran the sql log.  It looks like the db is updating the
> 2nd record but fails to do so for the first.
>
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048'
> UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048'
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE
> Set LOB into the above row...
> UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC
> 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 =
> 'VTSK049'
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049'
> UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049'
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE
> Set LOB into the above row...
> COMMIT WORK
>
> 2nd way I tried was to do a filter guide that walks a table that lists all
> tasks.  That didn't work AT ALL
>
> Anybody have any idea what might be going on?
>
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Parent Child Filter update problem

[Warren Baltimore]

No.  Just a simple 1 filter update.

I tried a walk when the push field was balking and it was a bigger disaster!

What is weird, is one record gets updated, but not the second child

On Wed, Dec 15, 2010 at 3:00 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Are you doing a table walk?   If you are doing multiple pushes then the
> push must be in a Phase 1 filter  (`!)
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Wednesday, December 15, 2010 1:55 PM
> To: arslist@ARSLIST.ORG
> Subject: Parent Child Filter update problem
>
> **
> ARS 6.3 running on Solaris
> Oracle 10g
>
> I have 2 forms.  Service Request (Parent) and Service Request Task (Child).
>
> I have field "Delivery Address" - 255 char field.
>
> I have a filter that says whenever Delivery Address != DB.Delivery Address
> then run.
>
> The filter gets the db value and sets it to a temp field in first action -
> This works fine
> 2nd action updates a worklog with the temp field info. - This also works
> fine.
> 3rd action is my problem.  I have tried it 2 ways.
>
> First way (partial failure) was to update all task forms that had the same
> Service Request ID with a push field.  This works, but only for the last
> record it finds (as seen in the logs).  None of the other children get
> updated.  The push was set to "Modify All Matching Requests".  When I looked
> at the logs, I also ran the sql log.  It looks like the db is updating the
> 2nd record but fails to do so for the first.
>
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048'
> UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048'
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE
> Set LOB into the above row...
> UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC
> 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 =
> 'VTSK049'
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049'
> UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049'
> SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE
> Set LOB into the above row...
> COMMIT WORK
>
> 2nd way I tried was to do a filter guide that walks a table that lists all
> tasks.  That didn't work AT ALL
>
> Anybody have any idea what might be going on?
>
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Parent Child Filter update problem

[Warren Baltimore]

ARS 6.3 running on Solaris
Oracle 10g

I have 2 forms.  Service Request (Parent) and Service Request Task (Child).

I have field "Delivery Address" - 255 char field.

I have a filter that says whenever Delivery Address != DB.Delivery Address
then run.

The filter gets the db value and sets it to a temp field in first action -
This works fine
2nd action updates a worklog with the temp field info. - This also works
fine.
3rd action is my problem.  I have tried it 2 ways.

First way (partial failure) was to update all task forms that had the same
Service Request ID with a push field.  This works, but only for the last
record it finds (as seen in the logs).  None of the other children get
updated.  The push was set to "Modify All Matching Requests".  When I looked
at the logs, I also ran the sql log.  It looks like the db is updating the
2nd record but fails to do so for the first.

*SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048'
*
*UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048'
*
*SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE
*
*Set LOB into the above row...
*
*UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC
20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 =
'VTSK049'
*
*SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049'
*
*UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049'
*
*SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE
*
*Set LOB into the above row...
*
*COMMIT WORK*

2nd way I tried was to do a filter guide that walks a table that lists all
tasks.  That didn't work AT ALL

Anybody have any idea what might be going on?


Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: GUID FIELD 179

[Warren Baltimore]

Thank you everyone for the help.  The documentation is a bit misleading
So what else is new!

:-)

On Tue, Dec 7, 2010 at 2:41 AM, Scott Parrish wrote:

> **
>
> “If you issue the submit – and have not populated 179 – and then do a set
> fields in a filter say field-179-copy = $179$, I expect you will find a null
> on field-179-copy.  (I have not done this.)”
>
>
>
> Well, I think you should. I think you’ll be surprised with the results.
>
>
>
> I never said that field 179 required a completed commit to the database.
> Yes, I said that about field Id 1. In that regard, I was wrong.
>
>
>
> Scott Parrish
>
> IT Prophets
>
> (770) 653-5203
>
> www.itprophets.com
>
>
>
> *From:* Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com]
> *Sent:* Tuesday, December 07, 2010 2:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RE: GUID FIELD 179
>
>
>
> Hi Scott,
>
>
>
> I am not wrong.  If you issue the submit – and have not populated 179 – and
> then do a set fields in a filter say field-179-copy = $179$, I expect you
> will find a null on field-179-copy.  (I have not done this.)
>
>
>
> Neither 1 not 179 require “a completed commit to the db”.  They are set
> automatically by the arserver code before doing the update sql statement but
> after the set of filters (phase 1) have fired.  In the case of 179 if and
> only if it is not in the transaction on the submit nor set by wf – possibly
> not set to null by wf.
>
>
>
> The only advantage of 179 (and it is a big advantage) is that you can build
> your child records before the parent is saved (hopefully remembering to
> clean up those children when the parent is not saved) by setting a value
> with wf before the set of filters are done – thereby allowing the server
> code to skip its setting.
>
>
>
> As for auto-populate, it works as I have described above since the
> invention of the field in 6.3 (as you correctly identified its introduction)
> with this from the 6.3 arstruct.h
>
>
>
>   /* Reserved for the GUID (Globally
> Unique */
>
>   /* ID) field of the current schema
> object.*/
>
>   /* The field will be a character
> field*/
>
>   /* with the length of 38
> characters.  */
>
> #define AR_RESERV_GUID179L
>
>
>
> I note the comments have not been changed since (up to 7.6.03) though
> indeed the “Global-ness” aspects have been improved as have the database SQL
> issues with its early releases.  Note also that it MUST be 38 characters
> else it is NOT considered a GUID field for auto-population.
>
>
>
> Cheers
>
> Ben
>
>
>
> Ben Chernys
>
> Senior Software Architect
> Software Tool House Inc.
>
> Canada / Deutschland / Germany
> Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
> Email:   Ben.Chernys _AT_ 
> softwaretoolhouse.com
> Web: www.softwaretoolhouse.com
>
> Check out Software Tool House's free Diary Editor.
>
> *Meta-Update**,* our premium ARS Data tool, lets you automate
> your imports, migrations, *in no time at all*, without programming,
> without staging forms, without merge workflow.
> http://www.softwaretoolhouse.com/
>
> www.softwaretoolhouse.com
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Scott Parrish
> *Sent:* December-07-10 06:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: GUID FIELD 179
>
>
>
> **
>
> All,
>
> I believe the confusion surrounding field ID 179 is this:
>
>
>
> Prior to ARS 6.3, if you wanted to use a GUID for creating parent/child
> relationships, the GUID had to be created using the
> Application-Generate-GUID process (there was no field Id 179).
>
>
>
> In ARS 6.3, Remedy introduced field ID 179. This field is auto-populated by
> the system and is available throughout all three phases of filter processing
> (unlike the Request ID field). By adding field ID 179 to a form you can push
> the value of the field in a Phase 1 filter push that executes on submit
> (even though you have not specifically set the field’s value). In addition,
> the value is also available for any active link push fields that execute on
> Submit.
>
>
>
> Chris Woyton’s email below points out that the auto-population of this
> field does not work prior to 7.5. I cannot attest to whether it works in
> 6.3, but I know it works in 7.0 and above.
>
>
>
> Ben is correct, except that field ID 179 behaves differently than field ID
> 1. The value of field Id 179 is available immediately upon submit
> (population of the field does not rely upon the completed commit to the
> database).
>
>
>
> I hope I have not further confused the situation.
>
>
>
> Scott Parrish
>
> IT Prophets
>
> (770) 653-5203
>
> www.itprophets.com
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ben Chernys
> *Sent:* Tuesday, December 07, 2010 12:29 AM
> *To:* arslist@ARSLIST.ORG

GUID FIELD 179

[Warren Baltimore]

ARS 6.3 on a Sun Solaris system and Oracle 10.x

Quick question.

It's been awhile since I've done this, I've build a GUID field (ID 179) on a
request form.. it's my understanding that this would make the GUID available
prior to submitting the ticket, however that doesnt seem to be the case.  Am
I missing something?
the Remedy helpfile defines GUID Fields as:

"To auto-populate a field with a GUID, define a character field using field
ID 179. A GUID is available during active link processing on the client and
through all filter phases. By contrast, the value of Request ID field is not
available until an entry has been successfully committed to the database.
You can set the attributes of the GUID field, except for field type, length,
and ID. "
This suggests to me that it should be available from a new form.  However
the only way I can get it is to generate it with a $PROCESS$
@@:Application-Generate-GUID.

Could someone enlighten me?
-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: wwrug

[Warren Baltimore]

Thanks Dave!  Makes sense to me!  I figured it was somewhat intensive.

Warren

On Tue, Oct 12, 2010 at 9:50 AM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> **
> Warren,
>
> BMC/Remedy did a pre-registration for a couple of years.  We did consider
> setting that up.  We found out quickly that verifying a person is registered
> for a session is manpower intensive and requires more equipment than we have
> at our disposal.  Maybe some time in the future.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* Tuesday, October 12, 2010 9:42 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* wwrug
>
> **
>  In the past there was a website to pre-register for the different
> sessions.  Does that practice still stand with the new RUG format?
>
> Warren
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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wwrug

[Warren Baltimore]

In the past there was a website to pre-register for the different sessions.
Does that practice still stand with the new RUG format?

Warren

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

Bake Sale at wwrug?

On Fri, Oct 8, 2010 at 10:14 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA <
gary.opela@tinker.af.mil> wrote:

> I'm in for $20.00. Hrmm, market cap of $7.6 bill. 4,000 ppl on ARlist,
> if it sells for $8bill, then that's $2,000,000 per person? Let's start
> saving!
>
>
>
> Thanks,
>
> Gary Opela, Jr.
> Sr. Remedy Engineer
> Avaya Phone Admin
> RSP Cert, Sec+
> COMM: 405 582 4272
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>  [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Friday, October 08, 2010 8:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
> **
>
> Better luck investing that $20 in Lotto tickets
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Friday, October 08, 2010 7:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
>
>
> ** I've got 20!  Anyone in?
>
> On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett
>  wrote:
>
> **
>
> Hmmm I smell a BMC being sold.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: 08 October 2010 13:41
> To: arslist@ARSLIST.ORG
> Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
>
>
> ** Probably not.  Given that it sounds like they are in the early
> courting stages, I doubt they will say anything until something is
> finalized.
>
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> wrote:
>
> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at
> the Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups:   public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
>
> Anyone see this article?
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000
> -on-report-of-potential-sale.html
>
>
> BMC Software Inc. <http://www.bloomberg.com/apps/quote?ticker=BMC:US>
> climbed the most in 20 months in Nasdaq Stock Market trading on a report
> the business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the
> situation. Houston-based BMC has a market capitalization of about $7.6
> billion.
>
>
> Claire
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> <http://www.arslist.org/>
> attend wwrug10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
> the Answers Are"
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
> the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
>  the Answers Are"_
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

ARSLIST




On Fri, Oct 8, 2010 at 8:51 AM, Rick Cook  wrote:

> **
>
> Yeah, maybe, but to whom?  Dell?  Accenture?
>
> Rick
>   On Oct 8, 2010 8:48 AM, "Danny Kellett" <
> danny.kell...@strategicworkflow.com> wrote:
> > Hmmm I smell a BMC being sold.
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> > Sent: 08 October 2010 13:41
> > To: arslist@ARSLIST.ORG
> > Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
> >
> >
> >
> > ** Probably not. Given that it sounds like they are in the early courting
> > stages, I doubt they will say anything until something is finalized.
> >
> > On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> > wrote:
> >
> > Interesting article...
> >
> > I wonder if they would discuss it at the RUG if this was brought up at
> the
> > Q&A sessions with their CEO's or CFO's..
> >
> > Joe
> >
> > --
> > From: "Sanford, Claire" 
> > Sent: Friday, October 08, 2010 12:32 AM
> > Newsgroups: public.remedy.arsystem.general
> > To: 
> > Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
> >
> >
> >
> > Anyone see this article?
> >
> >
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-
> > report-of-potential-sale.html
> >
> >
> > BMC Software Inc. <http://www.bloomberg.com/apps/quote?ticker=BMC:US>
> > climbed the most in 20 months in Nasdaq Stock Market trading on a report
> the
> > business-software maker may be putting itself up for sale.
> >
> > The shares jumped as much as 9.6 percent after DealReporter said BMC may
> > have started exploring a sale as many as two weeks ago. The news service
> > cited three industry bankers and an executive familiar with the
> situation.
> > Houston-based BMC has a market capitalization of about $7.6 billion.
> >
> >
> > Claire
> >
> 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > <http://www.arslist.org/>
> > attend wwrug10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the
>
>
> > Answers Are"
> >
> >
> >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

I've got 20!  Anyone in?

On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> **
>
> Hmmm I smell a BMC being sold.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* 08 October 2010 13:41
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
> Sale
>
>
>
> ** Probably not.  Given that it sounds like they are in the early courting
> stages, I doubt they will say anything until something is finalized.
>
> On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza 
> wrote:
>
> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups:   public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
>
> Anyone see this article?
>
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-report-of-potential-sale.html
>
>
> BMC Software Inc. <http://www.bloomberg.com/apps/quote?ticker=BMC:US>
> climbed the most in 20 months in Nasdaq Stock Market trading on a report the
> business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
>
>
> Claire
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale

[Warren Baltimore]

Probably not.  Given that it sounds like they are in the early courting
stages, I doubt they will say anything until something is finalized.

On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza wrote:

> Interesting article...
>
> I wonder if they would discuss it at the RUG if this was brought up at the
> Q&A sessions with their CEO's or CFO's..
>
> Joe
>
> --
> From: "Sanford, Claire" 
> Sent: Friday, October 08, 2010 12:32 AM
> Newsgroups:   public.remedy.arsystem.general
> To: 
> Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
>
>
> Anyone see this article?
>
>
> http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-report-of-potential-sale.html
>
>
> BMC Software Inc. 
> climbed the most in 20 months in Nasdaq Stock Market trading on a report the
> business-software maker may be putting itself up for sale.
>
> The shares jumped as much as 9.6 percent after DealReporter said BMC may
> have started exploring a sale as many as two weeks ago. The news service
> cited three industry bankers and an executive familiar with the situation.
> Houston-based BMC has a market capitalization of about $7.6 billion.
>
>
> Claire
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OT:Friday Humor - Need a Raise?

[Warren Baltimore]

D'OH (rimshot heard in the background)!

On Fri, Aug 13, 2010 at 5:33 PM, Phil Bautista wrote:

> **
>
> A: Excuse me sir, may I talk to you?
>
> B: Sure, come on in.   What can I do for you?
>
> A: Well sir, as you know, I have been an employee of this prestigious
> firm for over ten years.
>
> B: Yes.
>
> A: I won't beat around the bush.   Sir, I would like a raise. I
> currently have four companies after me and so I decided to talk to you
> first.
>
> B: A raise?   I would love to give you a raise, but this is just not
> the right time.
>
> A: I understand your position, and I know that the current economic
> down turn has had a negative impact on sales, but you must also take into
> consideration my hard work, pro- activeness and loyalty to this company
> for over a decade.
>
> B: Taking into account these factors, and considering I don't want to
> start a brain drain, I'm willing to offer you a ten percent raise and an
> extra five days of vacation time.  How does that sound?
>
> A: Great!   It's a deal!   Thank you, sir!
>
> B: Before you go, just out of curiosity, what companies were after
> you?
>
> A: Oh, the Electric Company, Gas Company, Water Company and the
> Mortgage Company! *
>
> *
>
>
>
> Phil Bautista, WWRUG10 Advisory Board
>
> 512-731-0304
>
> http://www.linkedin.com/in/philbautista
>
> http://www.wwrug.org/wwrug10/contact_phil.html
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Is there any Rug Action in the New England area?

[Warren Baltimore]

Shouldn't that be "Hot" Rug Group Action?

On Tue, Aug 3, 2010 at 11:40 AM, John Atherly  wrote:

> **
> Is there any Rug Group Action in the New England area?
>
> _
> *
> John Atherly*  |  * APC by Schneider Electric **  |  Information, Process
> & Organization (IPO)*  |   *Remedy Administrator / Developer* *
> Phone:* +401-789-5735 ext. 2120  |   *Fax:* +401-789-3710  |   *
> Email:* *john.athe...@apcc.com* <+john.athe...@apcc.com>  |   
> *Site:**www.apc.com/
> *   |   *Address:* 132 Fairgrounds Road, West
> Kingston, RI 02892 USA
> *** Please consider the environment before printing this e-mail _attend
> WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: AR Email Issue 7.5 Patch 4

[Warren Baltimore]

It looks like you have some workflow that is firing and attempting to set
(or is attempting to read) fields that are no longer on some form.  You will
need to try and figure out which form these fields are related to and then
track down the workflow.

On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh  wrote:

> **
> I keep seeing this issue in the AR Email Messages Error Logs Form, has
> anyone ever seen this before.
>
> Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB
>
>
> ERROR (311): Field ID is not related to this form; 18100
>
> ERROR (311): Field ID is not related to this form; 18104
>
> ERROR (311): Field ID is not related to this form; 18140
>
> ERROR (311): Field ID is not related to this form; 18091
>
> ERROR (311): Field ID is not related to this form; 18290
>
> ERROR (311): Field ID is not related to this form; 18096
>
> ERROR (311): Field ID is not related to this form; 18103
>
> ERROR (311): Field ID is not related to this form; 18082
>
> ERROR (311): Field ID is not related to this form; 179
>
> ERROR (311): Field ID is not related to this form; 18084
>
> ERROR (311): Field ID is not related to this form; 18099
>
> ERROR (311): Field ID is not related to this form; 18098
>
> ERROR (311): Field ID is not related to this form; 18093
>
> ERROR (311): Field ID is not related to this form; 18092
>
> ERROR (311): Field ID is not related to this form; 18087
>
> ERROR (311): Field ID is not related to this form; 18089
>
> ERROR (311): Field ID is not related to this form; 18088
>
> ERROR (311): Field ID is not related to this form; 18085
>
> ERROR (311): Field ID is not related to this form; 18086
>
> ERROR (311): Field ID is not related to this form; 18090
>
> Message will be deleted without logging in email messages form because
> there is an error on submit.
>
> Message Id : MAPIMessage1279643229855
>
>
> --
> Kevin Begosh
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: DSO question

[Warren Baltimore]

Thanks Chad!

On Wed, Jun 30, 2010 at 4:33 PM, Chad M Whilding  wrote:

> Warren,
>
> Don't forget that newer versions (7.x range) require a password.  Under
> connection settings in the AR System Administration: Console of newer 7.x
> versions.  So make sure the 6.3 version can accept the password from a
> newer version and make sure the 6.3 can send a password to a newer version.
> There was a period where certain older versions just weren't compatible
> with newer versions because of this.
>
> Regards,
> Chad Whilding
> Engineer
> CSC
>
> 3725 Pentagon Blvd., Beavercreek, OH  45431-1706
> North American Public Sector | p: +1-937.320-6342 | f:+1-937-320- |
> cwhild...@csc.com | www.csc.com
>
>
> This is a PRIVATE message. If you are not the intended recipient, please
> delete without copying and kindly advise us by e-mail of the mistake in
> delivery.
> NOTE: Regardless of content, this e-mail shall not operate to bind CSC to
> any order or other contract unless pursuant to explicit written agreement
> or government initiative expressly permitting the use of e-mail for such
> purpose.
>
>
>
> |>
> | From:  |
> |>
>
>  
> >------|
>  |Warren Baltimore 
>  |
>
>  
> >--|
> |>
> | To:|
> |>
>
>  
> >--|
>  |arslist@ARSLIST.ORG
>   |
>
>  
> >--|
> |>
> | Date:  |
> |>
>
>  
> >--|
>  |06/30/2010 02:30 PM
> |
>
>  
> >--|
> |>
> | Subject:   |
> |>
>
>  
> >--|
>  |DSO question
>  |
>
>  
> >--|
>
>
>
>
>
> **
>  Good day fellow listers!
>
> I have a quick question for everyone.  While I understand the purpose of
> DSO, I have never actually used it.
>
> If there are 2 system, one is ars 6.3 and the other is 7.5.  Is there any
> reason that a DSO link could not be set up between the 2 systems (given the
> fact that there are field differences in the 2 setups).
>
> The desired affect is to allow tickets created on the 7.5 system to also
> show up on the 6.3 (and vice-versa).
>
> Warren
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
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Remedy Developer
410-533-5367

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Re: DSO question

[Warren Baltimore]

Thanks for the info!

On Wed, Jun 30, 2010 at 2:49 PM, pritch  wrote:

> Hi Warren,
>
> I used DSO from a 5.x system to 6.3.  So I think the concept would be the
> same.  The sending server uses DSO to talk to the ARServer on the receiving
> side so as long as you can map the fields through, you should be able to
> get it working.
>
> pritch
>
> On Wed, 30 Jun 2010 14:30:00 -0400, Warren Baltimore
>  wrote:
> > Good day fellow listers!
> >
> > I have a quick question for everyone.  While I understand the purpose of
> > DSO, I have never actually used it.
> >
> > If there are 2 system, one is ars 6.3 and the other is 7.5.  Is there any
> > reason that a DSO link could not be set up between the 2 systems (given
> the
> > fact that there are field differences in the 2 setups).
> >
> > The desired affect is to allow tickets created on the 7.5 system to also
> > show up on the 6.3 (and vice-versa).
> >
> > Warren
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



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Remedy Developer
410-533-5367

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DSO question

[Warren Baltimore]

Good day fellow listers!

I have a quick question for everyone.  While I understand the purpose of
DSO, I have never actually used it.

If there are 2 system, one is ars 6.3 and the other is 7.5.  Is there any
reason that a DSO link could not be set up between the 2 systems (given the
fact that there are field differences in the 2 setups).

The desired affect is to allow tickets created on the 7.5 system to also
show up on the 6.3 (and vice-versa).

Warren

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: time convert

[Warren Baltimore]

This is a great site.  Lots of conversion tools!

Warren

http://www.onlineconversion.com/

On Wed, Jun 23, 2010 at 10:22 AM, Martinez, Marcelo A wrote:

> Here is an easy one for the list...
> I've been asked to find a change request from my old 6.3 system which has
> been decommissioned but the database is saved.. now the request is to find
> out when the change was done. I have gone into the db and found the request
> but the time is 1157724000...  This means that this would be September 8,
> 2006, right???
> My understanding is that ARS stores time in Unix time, correct?
>
> Thanks,
> Marcelo
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>



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410-533-5367

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Re: Interview Questions - Please help

[Warren Baltimore]

When I worked in nurse recruitment, it used to blow me away what some people
thought was a good thing to include with a resume.

Pictures were always popular, funny thing was, the people who sent pics were
the last ones who should!

Warren

On Thu, Jun 17, 2010 at 3:49 PM, LJ LongWing  wrote:

> Speaking of whichagreed, in the US it's illegal to ask questions such
> as
> marital status, gender, race, age, etcI have been looking at a fair
> amount of Indian resumes recently and was VERY surprised to practically
> find
> a family history includedage, birth date including year, spouse name,
> fathers name, etcsurprised the heck out of me.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of John Sundberg
>  Sent: Thursday, June 17, 2010 1:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Interview Questions - Please help
>
> True - but I believe it is illegal to ask if somebody is married.
>
> Some questions are dual purpose ;)
>
>
> -John
>
>
>
> On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote:
>
> Jonany husband automatically does the first one...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of John Sundberg
> Sent: Thursday, June 17, 2010 12:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Interview Questions - Please help
>
> You forgot:
>
> How do you apologize for something you did not do?
>
> How do you fix something that is not broke - and please estimate time it
> should take within 15 minutes accuracy.
>
> Do you get along with others?
>
> Do you show up on time?
>
> If you work on a problem for 12 hours - and it should have been 1 hour --
> how much time do you bill?
>
> etc...
>
>
> Not all questions should be technical in nature.
>
>
> And the above are probably harder than the below.
>
>
>
>
> -John
>
>
>
> On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote:
>
> Hi All,
>
> In an interview point of view, I have gathered the below questions and
> looking for answers. Please help.
>
> 1) What is the difference between and Active Link and a Filter?
> 2) What is a .def file used for?
> 3) What is a .arx file?
> 4) Who is Doug Mueller?
> 5) What is a use for an Active Link Guide?
> 6) What type of field is the "Worklog" field?
> 7) Name two DBMSs in which Remedy ARS can run on top of?
> 8) What does ARS stand for?
> 9) What are the core fields?
> 10) What does $MENU$ do?
> 11) What is the function of DDE-Poke?
> 12) What are ar.ini and ar.conf files used for?
> 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1
> and 7.5 majorly?
> 14) Why ardiff utility is used for?
> 15) How do you deploy your application on web?
> 16) When and in what situation you use workflow log, arerror.log,
> arfilter.log, aresc.log?
> 17) Explain the actions available in active link which are not in Filters.
> Explain why it is not.
> 18) Why ardiff utility is used for?
> 19) What is the primary table in the AR System data dictionary?
> 20) How does the AR System manage the data you see in Remedy Forms?
> 21) Without using DSO or EIE, what are your thoughts for providing a
> 'STANDARDIZED' methodology for interfacing/integrating with Remedy
> applications.  This customer was actually looking to use C.I.M. or some
> other open standard solution to interface with Remedy what you say?
> 22) How do you troubleshoot AR System server outages to restore access to
> the system?
> 23) How does mid-tier work and where does it fit in the client server
> architecture?
> 24) Describe how filters work?  They were actually looking how filters work
> in different phases... which led to the next question.
> 25) Can you force a filter to fire all actions in the first phase?
> 26) List all of the possible uses for guides.  They were looking for
> walking
> tables?
> 27) What is walking tables?
> 28) when you use CMDBDriver.exe command line utility?
> 29) When you use arreload.exe command line utility?
> 30) how you reset the application administrator / demo password if you
> forget it?
> 31) When you use arsignal command line utility?
> 32) When you use runmacro command line utility?
> 33) When you use archgid command line utility?
> 34) How many table types are available in ARSystem Database and explain
> them?
>
> Thanks & Regards,
> Ram Rudra
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> John Sundberg
>
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of the WWRUG09 Innovator of the Year Award
>
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: 

Re: Interview Questions - Please help- Rant

[Warren Baltimore]

Without knowing the truth/motivation of the original poster, I would very
gently point out that it is quite possible that someone has been asked  to
hire a Remedy developer without really knowing what that is.

I say this only because in an earlier life, I worked in HR at a major
university.  It was not uncommon for me to have to conduct interviews with
people about positions I knew little about.  I would have to ask the people
who were currently in those jobs for questions and answers that I could ask
that would help me weed out folks before I sent them on to the hiring
managers (who hopefully knew a hell of a lot more than I do).  A particular
case comes to mind where I and 2 others were asked to re-interview
plumbers.  A Master plumber had been hired, but it was suggested that the
only reason he had been hired was that he had 2 brothers (also plumbers)
working in that department.  It was up to us to interview these folks and
make a decision based on there technical skills who was the best for the job
(it was only recently that I learned how to use a plunger!)  I did quite a
bit of research prior to the interviews so that I could ask intelligent
questions, and understand if I was getting an intelligent answer back!

If someone is just trying to put together a cheat sheet, trust me, their
ignorance will come shining through!

On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow  wrote:

> How much experience does the person have that posted the original
> questions? Under a year, less than 6 months.
>
> Let's supply all the answers, so someone with no experience or very little
> can read from a cheat sheet and  B.S. their way into a position.
>
>
> Herb Partlow
> IB Technical Consulting
> O- 408.253.0344
> F - 408.253.0344
> C - 408.309.5316
>
> On Jun 17, 2010, at 11:23 AM, Richard Copits 
> wrote:
>
> How about:
>>
>> 1. Have you actually worked on a Remedy system? Describe what you did.
>>
>> 2. Will you work for low pay, no benefits, no retirements and no health
>> coverage?
>>
>> 3. Which way would you implement a project - the "best practices" way or
>> managements way?
>>
>> 4. Why couldn't you get another job?
>>
>> 5. Why should we not hire you?
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of John Sundberg
>> Sent: Thursday, June 17, 2010 2:10 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Interview Questions - Please help
>>
>> You forgot:
>>
>> How do you apologize for something you did not do?
>>
>> How do you fix something that is not broke - and please estimate time it
>> should take within 15 minutes accuracy.
>>
>> Do you get along with others?
>>
>> Do you show up on time?
>>
>> If you work on a problem for 12 hours - and it should have been 1 hour --
>> how much time do you bill?
>>
>> etc...
>>
>>
>> Not all questions should be technical in nature.
>>
>>
>> And the above are probably harder than the below.
>>
>>
>>
>>
>> -John
>>
>>
>>
>> On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote:
>>
>> Hi All,
>>
>> In an interview point of view, I have gathered the below questions and
>> looking for answers. Please help.
>>
>> 1) What is the difference between and Active Link and a Filter?
>> 2) What is a .def file used for?
>> 3) What is a .arx file?
>> 4) Who is Doug Mueller?
>> 5) What is a use for an Active Link Guide?
>> 6) What type of field is the "Worklog" field?
>> 7) Name two DBMSs in which Remedy ARS can run on top of?
>> 8) What does ARS stand for?
>> 9) What are the core fields?
>> 10) What does $MENU$ do?
>> 11) What is the function of DDE-Poke?
>> 12) What are ar.ini and ar.conf files used for?
>> 13) Describe the features that are available by comparing ARS Ver. 6.3,
>> 7.1
>> and 7.5 majorly?
>> 14) Why ardiff utility is used for?
>> 15) How do you deploy your application on web?
>> 16) When and in what situation you use workflow log, arerror.log,
>> arfilter.log, aresc.log?
>> 17) Explain the actions available in active link which are not in Filters.
>> Explain why it is not.
>> 18) Why ardiff utility is used for?
>> 19) What is the primary table in the AR System data dictionary?
>> 20) How does the AR System manage the data you see in Remedy Forms?
>> 21) Without using DSO or EIE, what are your thoughts for providing a
>> 'STANDARDIZED' methodology for interfacing/integrating with Remedy
>> applications.  This customer was actually looking to use C.I.M. or some
>> other open standard solution to interface with Remedy what you say?
>> 22) How do you troubleshoot AR System server outages to restore access to
>> the system?
>> 23) How does mid-tier work and where does it fit in the client server
>> architecture?
>> 24) Describe how filters work?  They were actually looking how filters
>> work
>> in different phases... which led to the next question.
>> 25) Can you force a filter to fire all actions in the first phase?
>> 26) List all of the possible uses for guides.  They were looking for
>> wal

A long strange day it has been

[Warren Baltimore]

I was awoken at 6:30 this morning by a wrong number.  Well, I continued to
get these calls, only from lots of different phones (5 so far).  Anyhoo...
The last one the guy didn't hang up, he tells me that he got an email today
with my phone number and name on it from some payday loan company.  He
forwards me the email, and sure enough, there it is!  It looks like some
scammer pulled email addresses from a listserver that I am on for my job and
used that to send out email.  But they did a really sloppy job and posted
the emails tooidiots!

Anyways, that got me into investigative mode.  As I began trying to track
down how this all came to be, I made a rather happy discovery.

As I am sure you all have gotten these at one point, I thought I would share
this with you.

419-baiting is the name used to describe the (sport? Hobby? religion?) of
baiting the so called nigerian scammers.  These are the guys who send out
emails saying they are the barrister for some dying president who hid money
in some oversees account, and they want you to get it for them.  For which
they will pay handsomely.  These baiters turn the tables on these criminals
and get them to do all sorts of wacky things!  Curious?  Just google 419
baiting.  You'll find all sorts of sites dedicated to it.  Funny stuff!  One
of the things I came across seems to be somewhat legendary in these
circles.  One individual was able to convince the nigerian scammer to get a
friend and to re-enact the legendary Monty Python Dead Parrot routine on
video.  http://www.youtube.com/watch?v=-IQqd17p9_0  Take a look.  You will
be in awe of the individuals ability to convince these cretins to do this!
Thank god he is using his power for good!

Anyway, enjoy!  I'm off to figure out if I should change my phone
number

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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OT: Re: WARNING - POSSIBLE FRAUD

[Warren Baltimore]

Here's the link to the spammer version of the skit.  After this, I'm posting
no morethis is WAY OFF TOPIC  I don't want to incur the wrath of
Dan!

http://www.youtube.com/watch?v=-IQqd17p9_0

On Tue, May 4, 2010 at 3:39 PM, Tommy Morris wrote:

> **
>
> “He’s singing with the choir invisible!”
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, May 04, 2010 2:27 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WARNING - POSSIBLE FRAUD
>
>
>
> **
>
> Classic Monty Python. Google it.
>
> Rick
>  --
>
> *From: *Richard Copits 
>
> *Date: *Tue, 4 May 2010 15:19:01 -0400
>
> *To: *
>
> *Subject: *Re: WARNING - POSSIBLE FRAUD
>
>
>
> What is “the dead parrot sketch”?? Is that a picture or ??
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Darrell Reading
> *Sent:* Tuesday, May 04, 2010 3:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WARNING - POSSIBLE FRAUD
>
>
>
> **
>
> *It’s not Friday yet, but y’all are FUNNY!  I love it!  Made me think of
> that group that pranks Nigerian scammers, and how they got a couple of them
> to act out the dead parrot sketch.  *
>
> * *
>
> *Darrell Reading **Systems Engineer*
> Phone 479.204.5739
> dere...@wal-mart.com
>
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> *Save Money. Live Better* **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* Tuesday, May 04, 2010 13:59
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WARNING - POSSIBLE FRAUD
>
>
>
> ** Yeah, I'm waiting for my lawyer in Nigeria to send me my
> $23,456,234.00.  He says I just need to send him a check for his fees!
>
> On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk  wrote:
>
> **
>
> sooo...what do i need to do to get the $1500??  I am already working with a
> really nice Nigerian Prince to get his money back too!!
>
>
>
> Bruce Sisk
>
> BFS Enterprises
>
>  -Original Message-
> From: Warren Baltimore
> Sent: May 4, 2010 2:30 PM
> To: arslist@ARSLIST.ORG
> Subject: WARNING - POSSIBLE FRAUD
>
> **
>
> Folks, I hate to have to write this, but I think that someone has been
> trolling the ARSlist in the wild and using information for possible fraud.
>
>
>
> I started getting phone calls early this morning from people looking for
> me.  They had all received spam that evidently has my name and phone number
> attached.  The emails all come with the subject line of :  *$1500_Wired to
> Your Bank_in 1 Hour!*
>
>
>
> The reason I suspect that they gained the information from the list is that
> it is the only place that I can think of that has by email/phone number/name
> all in one place (the phone number is unlisted).  This is a guess on my
> part, but given the fact that the list is easily searchable from the web, it
> seems rather likely.
>
>
>
> I share this with you as it occured to me that IF I was correct about where
> the info came from, it could be happening to others on the list to.
>
>
>
> This is meant just as a warning.  It is a sign of the times we live in.
>
>
>
> Warren
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> 
>
> PeoplePC Online
>
> A better way to Internet
>
> http://www.peoplepc.com
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  --
>
> ***
> This email and any files transmitted with it are confidential and intended
> solely for the individual or entity to whom they are addressed. If you have
> received this email in error destroy it immediately.
> **
> Walmart Confidential
> ** *
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: WARNING - POSSIBLE FRAUD

[Warren Baltimore]

Dead Parrot Skit is a classic Monty Python bit!
http://www.youtube.com/watch?v=4vuW6tQ0218

On Tue, May 4, 2010 at 3:21 PM, pritch  wrote:

> I believe it's the Dead Parrot Skit from SNL
>
> On Tue, 4 May 2010 15:19:01 -0400, Richard Copits
>  wrote:
> > What is "the dead parrot sketch"?? Is that a picture or ??
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
> > Sent: Tuesday, May 04, 2010 3:06 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: WARNING - POSSIBLE FRAUD
> >
> > **
> > It's not Friday yet, but y'all are FUNNY!  I love it!  Made me think of
> > that group that pranks Nigerian scammers, and how they got a couple of
> them
> > to act out the dead parrot sketch.
> >
> > Darrell Reading Systems Engineer
> > Phone 479.204.5739
> > dere...@wal-mart.com
> > Wal-Mart Stores, Inc.
> > 805 Moberly Lane, MS-0560-68
> > Bentonville, AR 72716
> > Save Money. Live Better
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> > Sent: Tuesday, May 04, 2010 13:59
> > To: arslist@ARSLIST.ORG
> > Subject: Re: WARNING - POSSIBLE FRAUD
> >
> > ** Yeah, I'm waiting for my lawyer in Nigeria to send me my
> $23,456,234.00.
> > He says I just need to send him a check for his fees!
> > On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk
> > mailto:siskbr...@peoplepc.com>> wrote:
> > **
> >
> > sooo...what do i need to do to get the $1500??  I am already working with
> a
> > really nice Nigerian Prince to get his money back too!!
> >
> >
> >
> > Bruce Sisk
> >
> > BFS Enterprises
> > -Original Message-
> > From: Warren Baltimore
> > Sent: May 4, 2010 2:30 PM
>  > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> > Subject: WARNING - POSSIBLE FRAUD
> >
> > **
> > Folks, I hate to have to write this, but I think that someone has been
> > trolling the ARSlist in the wild and using information for possible
> fraud.
> >
> > I started getting phone calls early this morning from people looking for
> > me.  They had all received spam that evidently has my name and phone
> number
> > attached.  The emails all come with the subject line of :  $1500_Wired to
> > Your Bank_in 1 Hour!
> >
> > The reason I suspect that they gained the information from the list is
> that
> > it is the only place that I can think of that has by email/phone
> > number/name all in one place (the phone number is unlisted).  This is a
> > guess on my part, but given the fact that the list is easily searchable
> > from the web, it seems rather likely.
> >
> > I share this with you as it occured to me that IF I was correct about
> where
> > the info came from, it could be happening to others on the list to.
> >
> > This is meant just as a warning.  It is a sign of the times we live in.
> >
> > Warren
> >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the
> > Answers Are"_
> >
> > 
> >
> > PeoplePC Online
> >
> > A better way to Internet
> >
> > http://www.peoplepc.com<http://www.peoplepc.com/>
> > _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the
> > Answers Are"_
> >
> >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> > 
> >
> > **
> This
> > email and any files transmitted with it are confidential and intended
> > solely for the individual or entity to whom they are addressed. If you
> have
> > received this email in error destroy it immediately.
> > **
> > Walmart Confidential
> > **
> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> >
>
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: WARNING - POSSIBLE FRAUD

[Warren Baltimore]

Dan, if I may make a suggestion, please file a complaint with this site:
http://www.ic3.gov/default.aspx.  It's a government site run by the FBI and
the National White Collar Crime Center.

Warren

On Tue, May 4, 2010 at 2:56 PM, Dan Wangler  wrote:

> **
>  Thanks, Waren.
>
> I have been getting the same telephone calls.
>
> Dan Wangler
>
>  --
>   _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: WARNING - POSSIBLE FRAUD

[Warren Baltimore]

Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00.  He
says I just need to send him a check for his fees!

On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk  wrote:

> **
>
> sooo...what do i need to do to get the $1500??  I am already working with a
> really nice Nigerian Prince to get his money back too!!
>
>
>
> Bruce Sisk
>
> BFS Enterprises
>
> -Original Message-
> From: Warren Baltimore
> Sent: May 4, 2010 2:30 PM
> To: arslist@ARSLIST.ORG
> Subject: WARNING - POSSIBLE FRAUD
>
> **
> Folks, I hate to have to write this, but I think that someone has been
> trolling the ARSlist in the wild and using information for possible fraud.
>
> I started getting phone calls early this morning from people looking for
> me.  They had all received spam that evidently has my name and phone number
> attached.  The emails all come with the subject line of :  *$1500_Wired to
> Your Bank_in 1 Hour!*
>
> The reason I suspect that they gained the information from the list is that
> it is the only place that I can think of that has by email/phone number/name
> all in one place (the phone number is unlisted).  This is a guess on my
> part, but given the fact that the list is easily searchable from the web, it
> seems rather likely.
>
> I share this with you as it occured to me that IF I was correct about where
> the info came from, it could be happening to others on the list to.
>
> This is meant just as a warning.  It is a sign of the times we live in.
>
> Warren
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> 
> PeoplePC Online
> A better way to Internethttp://www.peoplepc.com
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: WARNING - POSSIBLE FRAUD

[Warren Baltimore]

 secret clearance > > > =
> Only need 1 year of experience and a bachelor=C3=A2=E2=82=AC=E2=84=A2=
s degree > > Permanent Job with Kforce > > > > 1 Year =
of Exp and Bachelors Degree =C3=A2=E2=82=AC=E2=80=9C 55-65K > > 6 =
Years of Exp w/o Bachelors Degree =C3=A2=E2=82=AC=E2=80=9C 55-65K > =
> 6+ Years of Exp with or w/o Bachelors Degree =C3=A2=E2=82=AC=E2=80=9C=
75K MAX > > > > *Respectfully,* > > *Joshua Kitchen* =
> Senior Recruiter | *Kforce *Federal > Direct : 937.449.1749| =
Fax: 937.461.6888 | jkitc...@kforce.gov | > http://www.govtrecruiter.gov";>www.govtrecruiter.gov > =
Great People =3D Great Results > > Confidentiality Notice: This =
e-mail message, including any attachments, is > for the sole use of =
the intended recipient(s) and may contain confidential > and/or =
privileged information. Any unauthorized review, use, disclosure or > =
distribution is prohibited. If you are not the intended recipient, =
please > contact the sender by reply e-mail and destroy all copies of =
the original. > > > > > > _Platinum Sponsor: =
rmisoluti...@verizon.org ARSlist: "Where the Answers > Are"_ > =
_Platinum Sponsor: rmisoluti...@verizon.org ARSlist: "Where the Answers =
> Are"_ > -- Warren R. Baltimore II Remedy Developer =
410-533-5367Sent from my =
iPhone=

--Apple-Mail-10-485365206--

On Tue, May 4, 2010 at 2:30 PM, Warren Baltimore
wrote:

> Folks, I hate to have to write this, but I think that someone has been
> trolling the ARSlist in the wild and using information for possible fraud.
>
> I started getting phone calls early this morning from people looking for
> me.  They had all received spam that evidently has my name and phone number
> attached.  The emails all come with the subject line of :  *$1500_Wired to
> Your Bank_in 1 Hour!*
>
> The reason I suspect that they gained the information from the list is that
> it is the only place that I can think of that has by email/phone number/name
> all in one place (the phone number is unlisted).  This is a guess on my
> part, but given the fact that the list is easily searchable from the web, it
> seems rather likely.
>
> I share this with you as it occured to me that IF I was correct about where
> the info came from, it could be happening to others on the list to.
>
> This is meant just as a warning.  It is a sign of the times we live in.
>
> Warren
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

WARNING - POSSIBLE FRAUD

[Warren Baltimore]

Folks, I hate to have to write this, but I think that someone has been
trolling the ARSlist in the wild and using information for possible fraud.

I started getting phone calls early this morning from people looking for
me.  They had all received spam that evidently has my name and phone number
attached.  The emails all come with the subject line of :  *$1500_Wired to
Your Bank_in 1 Hour!*

The reason I suspect that they gained the information from the list is that
it is the only place that I can think of that has by email/phone number/name
all in one place (the phone number is unlisted).  This is a guess on my
part, but given the fact that the list is easily searchable from the web, it
seems rather likely.

I share this with you as it occured to me that IF I was correct about where
the info came from, it could be happening to others on the list to.

This is meant just as a warning.  It is a sign of the times we live in.

Warren


-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Fair warning - for contractors out there

[Warren Baltimore]

David, can you expand on that a bit?

On Mon, Apr 19, 2010 at 12:13 PM, David Drake  wrote:

> **
>  This may or may not be appropriate to this venue.
> However, this is not a real job.  There've been several folks who've wasted
> their time and resources, myself included unfortunately, in this position.
> Should you see it listed again, steer clear.
>
>
>
> *Passing this on for your information.  Contact me for full work
> statement, if interested.
>
> Summary:
> Senior Remedy Developer, Fort Sam Houston, TX
>
> - Responsible for all the technical systems supporting and implementing
> the CMDB and Remedy ticketing system. The current and planned systems
> that the administrators will work on include: Custom SQL query creation,
> SQL admin work, Remedy customization, server maintenance, and security
> compliance.  The developer will validate deployment plans, conduct
> training sessions, and engineer checklists for monitoring and
> maintenance.
>
> - Travel may be involved (5%)
>
> - Clearance may be required
>
> - Contractor: Aleut Communications Services (aleutcomm.com)
> *
>
> *Please do not print this email unless it is absolutely necessary. *
>
> The information contained in this electronic message and any attachments to
> this message are intended for the exclusive use of the addressee(s) and may
> contain proprietary, confidential or privileged information. If you are not
> the intended recipient, you should not disseminate, distribute or copy this
> e-mail. Please notify the sender immediately and destroy all copies of this
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
> should check this email and any attachments for the presence of viruses. The
> company accepts no liability for any damage caused by any virus transmitted
> by this email.
>
> www.wipro.com
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




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Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Remedy Developer Plus Speed up ...

[Warren Baltimore]

Thanks Joe!  That was exactly what I was looking for!

On Thu, Apr 15, 2010 at 2:20 PM, Joe D'Souza  wrote:

> **
> The devstudio.ini file found in the installation directory of the Dev
> Studio, has settings for minimum startup and maximum memory..
>
> Depending on how much available memory there is to use on your client you
> can adjust these min startup and max memory settings..
>
> I am using these settings..
> -vmargs
> -Xms512m
> -Xmx1024m
> You could go higher without crashing your JVM on startup if you have lots
> of available free memory..
>
> Joe
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Ben Chernys
> *Sent:* Thursday, April 15, 2010 4:36 AM
> *To:* arslist@ARSLIST.ORG
>  *Subject:* Re: Remedy Developer Plus Speed up ...
>
>  **
> I sped mine up with a very simple act:  I use the 7.1 admin tool against
> the 7.5, ITSM 7.6 server with no ill effects.
>
> I do not use the 7.1 too for export / import, publishing or consuming web
> services, but for almost everything else.
>
> I find developer plus buggy, slow, and generally irritating.
>
> Ben Chernys
>
> Senior Software Architect
> Software Tool House Inc.
>
> Canada / Deutschland / Germany
> Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
> Email:   ben.cher...@softwaretoolhouse.com
> Web: www.softwaretoolhouse.com
>
> Check out Software Tool House's free Diary Editor.
>
> *Meta-Update,* our premium ARS Data tool, lets you automate
> your imports, migrations, *in no time at all*, without programming,
> without staging forms, without merge workflow.
> http://www.softwaretoolhouse.com/
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* April 14, 2010 2:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Developer Plus
>
> **
> That sounds right!
>
> On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza  wrote:
>
>> **
>> Are you referring to the minimum startup and max memory that java heap
>> would be using?
>>
>> Joe
>>
>>  -Original Message-
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org]*on Behalf Of *Warren Baltimore
>> *Sent:* Tuesday, April 13, 2010 4:21 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Remedy Developer Plus
>>
>> ** I can't remember.  Maybe it was a java related setting in the registry?
>>
>> On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook  wrote:
>>
>>> **
>>> Did it have anything to do with throwing more RAM at the box?  Or maybe
>>> indexing some of the metatables (like activelink and filter)?
>>>
>>> Rick
>>> On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore <
>>> warrenbaltim...@gmail.com> wrote:
>>>
>>>> **
>>>>  Folks, I seem to remember some discussion a on
>>>> time ago about ways to speed up the Remedy Developer Plus response time.
>>>>
>>>> I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a
>>>> Windows XP laptop.
>>>>
>>>> Does this ring a bell with anyone?
>>>>
>>>> --
>>>> Warren R. Baltimore II
>>>> Remedy Developer
>>>> 410-533-5367
>>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>>
>>>
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>>
>>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend
> WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



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Remedy Developer
410-533-5367

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Re: Attention: List Administrator Dan Bloom...

[Warren Baltimore]

At the risk of saying "Me too"

ME TOO

On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza  wrote:

> **
> Its been happening to me consistently and I even nearly resent one of the
> 'rejected posting' but then I checked on my yahoo account and noticed it had
> made it to the distribution so didn't resend..
>
> Joe
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Lyle Taylor
> *Sent:* Thursday, April 15, 2010 2:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Attention: List Administrator Dan Bloom...
>
> **
>
> I saw the same thing a couple days ago.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Joe D'Souza
> *Sent:* Thursday, April 15, 2010 12:10 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Attention: List Administrator Dan Bloom...
>
>
>
> **
>
> Despite of my messages being successfully posted, I get an automatic
> notification hours later about Rejected Posting with my original email
> as an attachment..
>
>
>
> Is everyone else experiencing the same thing or is it only me?
>
>
>
> Joe
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



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Remedy Developer
410-533-5367

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Re: Remedy Developer Plus

[Warren Baltimore]

That sounds right!

On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza  wrote:

> **
> Are you referring to the minimum startup and max memory that java heap
> would be using?
>
> Joe
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Warren Baltimore
> *Sent:* Tuesday, April 13, 2010 4:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Developer Plus
>
> ** I can't remember.  Maybe it was a java related setting in the registry?
>
> On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook  wrote:
>
>> **
>> Did it have anything to do with throwing more RAM at the box?  Or maybe
>> indexing some of the metatables (like activelink and filter)?
>>
>> Rick
>> On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> **
>>>  Folks, I seem to remember some discussion a on
>>> time ago about ways to speed up the Remedy Developer Plus response time.
>>>
>>> I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a
>>> Windows XP laptop.
>>>
>>> Does this ring a bell with anyone?
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



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Remedy Developer
410-533-5367

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Re: Remedy Developer Plus

[Warren Baltimore]

Yeah, accept I'm running it against ITSM 5.5 running on a 6.3 server.  I
remember it being a LOT quicker at UW, but I wasn't running it against an
ITSM installation there either

I reallly want to upgrade!

On Tue, Apr 13, 2010 at 4:25 PM, Rick Cook  wrote:

> **
> As I recall, it seemed to do ok as long as there weren't too many (read:
> ITSM 7) data elements.  That points to a memory/resource issue, possibly
> involving Java resources.  Since it's a 32 bit app., I don't think any
> tweaks will allow it to run against the load ITSM 7.x would throw at it,
> though.  You'll be better off using one of the other non-BMC tools.
>
> Rick
> On Tue, Apr 13, 2010 at 1:20 PM, Warren Baltimore <
> warrenbaltim...@gmail.com> wrote:
>
>> ** I can't remember.  Maybe it was a java related setting in the registry?
>>
>>
>>
>> On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook  wrote:
>>
>>> **
>>>  Did it have anything to do with throwing more RAM at the box?  Or maybe
>>> indexing some of the metatables (like activelink and filter)?
>>>
>>> Rick
>>> On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore <
>>> warrenbaltim...@gmail.com> wrote:
>>>
>>>> **
>>>>  Folks, I seem to remember some discussion a on
>>>> time ago about ways to speed up the Remedy Developer Plus response time.
>>>>
>>>> I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a
>>>> Windows XP laptop.
>>>>
>>>> Does this ring a bell with anyone?
>>>>
>>>> --
>>>> Warren R. Baltimore II
>>>> Remedy Developer
>>>> 410-533-5367
>>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>>
>>>
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



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Remedy Developer
410-533-5367

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Re: Remedy Developer Plus

[Warren Baltimore]

I can't remember.  Maybe it was a java related setting in the registry?

On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook  wrote:

> **
> Did it have anything to do with throwing more RAM at the box?  Or maybe
> indexing some of the metatables (like activelink and filter)?
>
> Rick
> On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>>  Folks, I seem to remember some discussion a on
>> time ago about ways to speed up the Remedy Developer Plus response time.
>>
>> I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a
>> Windows XP laptop.
>>
>> Does this ring a bell with anyone?
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
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Remedy Developer
410-533-5367

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Remedy Developer Plus

[Warren Baltimore]

Folks, I seem to remember some discussion a on time
ago about ways to speed up the Remedy Developer Plus response time.

I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows
XP laptop.

Does this ring a bell with anyone?

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Remedy Developer
410-533-5367

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Re: KMX problems

[Warren Baltimore]

Thanks Alan!  I was able to get things resolved.  I don't know why, but the
Hummingbird UI is toast on my server, so I was forced to utilize the command
line app.

It turned out that the issue was a "News Flash" item that was in there from
a couple of years back.  It seemed to be corrupted in some way (I couldn't
tell how/why).  I removed every item from the published folder.  I then
triggered the index check for that folder.  I then placed the published docs
back in small batches.  Each time running the index.  I did this till it
failed.  I then went through the failed bunch until I found the offending
document and DELTED it!  Once I did that, the rest went in as nice as could
be.  Now everything is indexing just fine.  I suspect that the corrupted doc
may have been playing havoc with some other items...

Now if I could just figure out why the UI is hosed!

Take care!

Warren

On Fri, Apr 2, 2010 at 10:35 AM, Alan Blake wrote:

> **
> Hummingbird has a UI where you can go in and unprotect and delete the
> tables if needed and then the rebuild should be able to build the entire
> index over from scratch.  The URL is typically http://:8666/ssadmin
>
>
> Alan Blake
>  Knowlysis
>
> --- On *Thu, 4/1/10, Warren Baltimore * wrote:
>
>
> From: Warren Baltimore 
> Subject: KMX problems
> To: arslist@ARSLIST.ORG
> Date: Thursday, April 1, 2010, 3:47 PM
>
> **
>  Folks, I am blindly trying to fix a problem with my Knowledge base.
>
> First off...
>
> KB is running on a Windows 2000 server.  It is KMX 5.4 (I think).  Running
> on Hummingbird 5.4.  It's normally very quiet and I don't need to do
> anything, but
>
> I followed the instructions to update the indexes (Killed KMS Indexing
> Service and IIS).
>
> Ran the Update scripts
>
> Brought everything back andMy helpdesk complained that it was even
> worse!  They were right.  The thing was fried.
>
> So, I ran kms_Rebuild.bat.
>
> This seemed to clean things up BUT none of the published KB's are
> available!  I went back and took a look, and whenever the Published index
> attempts to build, it comes back with an error:
>
>
> *C:\Program Files\ar system\apps\kms\bin\Indexing>execsql
> c:\progra~1\arsyst~1\ap
> ps\kms\bin\indexing\up.txt*
>
> *validate index published validate table;
> execsql: execute failed*
>
> *SQLSTATE: 80913, Native error: 0, error text
> [Hummingbird][SearchServer]Table is protected*
> *
>
>
> *C:\Program Files\ar system\apps\kms\bin\Indexing>pause
> Press any key to continue . . .*
> Now, I've tried everything I can think of but no luck.  I have even tried
> adding "unprotect table Published;" to the Update_Published.bat script
> without any luck.  The other update scripts run fine.  Just not the
> published
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



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Remedy Developer
410-533-5367

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KMX problems

[Warren Baltimore]

Folks, I am blindly trying to fix a problem with my Knowledge base.

First off...

KB is running on a Windows 2000 server.  It is KMX 5.4 (I think).  Running
on Hummingbird 5.4.  It's normally very quiet and I don't need to do
anything, but

I followed the instructions to update the indexes (Killed KMS Indexing
Service and IIS).

Ran the Update scripts

Brought everything back andMy helpdesk complained that it was even
worse!  They were right.  The thing was fried.

So, I ran kms_Rebuild.bat.

This seemed to clean things up BUT none of the published KB's are
available!  I went back and took a look, and whenever the Published index
attempts to build, it comes back with an error:


*C:\Program Files\ar system\apps\kms\bin\Indexing>execsql
c:\progra~1\arsyst~1\ap
ps\kms\bin\indexing\up.txt*

*validate index published validate table;
execsql: execute failed*

*SQLSTATE: 80913, Native error: 0, error text
[Hummingbird][SearchServer]Table is protected*
*


*C:\Program Files\ar system\apps\kms\bin\Indexing>pause
Press any key to continue . . .*
Now, I've tried everything I can think of but no luck.  I have even tried
adding "unprotect table Published;" to the Update_Published.bat script
without any luck.  The other update scripts run fine.  Just not the
published

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Remedy Developer
410-533-5367

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KMX 5.3.01

[Warren Baltimore]

Does anybody have the documentation for BMC Knowledge Management 5.3.01 that
they could send me?

Thanks!

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Re: Application-Bus-Time-Add question

[Warren Baltimore]

Your setting the offset field after you are running the process.  Set your
fields in a seperate set fields action from the process.

On Wed, Mar 17, 2010 at 3:02 PM, Robert Fults  wrote:

> **
>
> How come
>
>
>
> $PROCESS$ @@: Application-Bus-Time-Add "$TIMESTAMP$" "86400" "1"
> "SGP0070" "SGP0070"
>
>
>
> returns a result in my set fields action but
>
>
>
> $PROCESS$ @@: Application-Bus-Time-Add "$TIMESTAMP$" "$EscalationOffSet$"
> "1" "SGP0070" "SGP0070"
>
>
>
> doesn’t?
>
>
>
> $EscalationOffSet$ is an integer field;  I am able to get the info from
> this field using the set fields action, but as soon as I use the
> Application-Bus-Time-Add process nothing is pulled over.
>
>
>
> Here is my AL log entry:
>
>  Start active link processing -- Operation - On Control
>
>  For Schema - +testingform
>
>  Linked to field - btn_showEsc (536870914)
>
>  On screen type - SET
>
>  Checking +testform:btnSetEscTime (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Set Fields
>
>
>
>  Process: Application-Bus-Time-Add "3/17/2010 2:35:25 PM"
> "" "1"
>
>  Date/Time Field (536870915) = Wednesday, March 17, 2010
> 3:35:25 PM
>
>  Integer Field (536870916) = 86400
>
>
>
> Sincerely,
>
>
>
> Robert Fults
>
> Remedy Dev.
>
> Florida International University
>
> Email: rfu...@fiu.edu
>
> http://uts.fiu.edu
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




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Re: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME

[Warren Baltimore]

it was spam selling electronic crap

On 3/16/10, Shellman, David  wrote:
> Alan,
>
> Can you be more specific about what email not to open?  The last email sent
> to the list from Alan Abrams was at 9:37 AM on March 16th 2009.
>
> Dave
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Alan Abrams
> Sent: Tuesday, March 16, 2010 9:27 AM
> To: arslist@ARSLIST.ORG
> Subject: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME
>
> ** My gmail account got hacked last night. _Platinum Sponsor:
> rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>
> ___
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Re: Junior Remedy Developer - Washingotn DC

[Warren Baltimore]

Good thing is, it gets you a Clearence
On Thu, Mar 11, 2010 at 5:27 PM, Dan Wangler  wrote:

> **
>
> Mano
>
>
>
> See.  Some people don’t want to pay much for ARS developers.
>
>
>
> DAn
>
>
>
> Dan Wangler
>
> da...@swbell.com
>
> 972-979-1970 (Cell)
>
> http://www.linkedin.com/in/danwangler
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kitchen, Joshua
> *Sent:* Wednesday, March 10, 2010 12:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Junior Remedy Developer - Washingotn DC
>
>
>
> **
>
> Will process for a secret clearance
>
>
>
> Only need 1 year of experience and a bachelor’s degree
>
> Permanent Job with Kforce
>
>
>
> 1 Year of Exp and Bachelors Degree – 55-65K
>
> 6 Years of Exp w/o Bachelors Degree – 55-65K
>
> 6+ Years of Exp with or w/o Bachelors Degree – 75K MAX
>
>
>
> *Respectfully,*
>
> *Joshua Kitchen*
> Senior Recruiter  |  *Kforce *Federal
> Direct :  937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com |
> www.govtrecruiter.com
> Great People = Great Results
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and/or privileged information. Any unauthorized review, use, disclosure or
> distribution is prohibited. If you are not the intended recipient, please
> contact the sender by reply e-mail and destroy all copies of the original.
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



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Remedy Developer
410-533-5367

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ITSM 5.5 - Asset Management

[Warren Baltimore]

Looking to enlarge my library again.

Could someone please send me a .pdf copy of the manuals for ITSM 5.5 Remedy
Asset Management Module?  Thanks!

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Re: Action Request System 5.1 Flashboard Administrator 's Guide

[Warren Baltimore]

Thank you good sir!

On Tue, Jan 12, 2010 at 11:20 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Sent
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Tuesday, January 12, 2010 10:17 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Action Request System 5.1 Flashboard Administrator 's Guide
>
> ** Thanks Fred!  One other request.  You wouldn't happen to have the
> Flashboards Admin Guide for 6.3 do you?
>  On Tue, Jan 12, 2010 at 11:13 AM, Grooms, Frederick W  wrote:
> Sent directly to your email address.  The entire zip I have of the 5.1.x
> manuals is 22M
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Tuesday, January 12, 2010 10:10 AM
> To: arslist@ARSLIST.ORG
> Subject: Action Request System 5.1 Flashboard Administrator 's Guide
>
> **
> Anybody have the PDF for Action Request System 5.1 Flashboard
> Administrator's Guide?
>
> Your help would be greatly appreciated!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
>
>
> ___
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>



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Re: Action Request System 5.1 Flashboard Administrator 's Guide

[Warren Baltimore]

Thanks Fred!  One other request.  You wouldn't happen to have the
Flashboards Admin Guide for 6.3 do you?

On Tue, Jan 12, 2010 at 11:13 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Sent directly to your email address.  The entire zip I have of the 5.1.x
> manuals is 22M
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Tuesday, January 12, 2010 10:10 AM
> To: arslist@ARSLIST.ORG
> Subject: Action Request System 5.1 Flashboard Administrator 's Guide
>
> **
> Anybody have the PDF for Action Request System 5.1 Flashboard
> Administrator's Guide?
>
> Your help would be greatly appreciated!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
>
>
> ___
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> Sponsor:rmisoluti...@verizon.netARSlist: 
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Action Request System 5.1 Flashboard Administrator ’s Guide

[Warren Baltimore]

Anybody have the PDF for *Action Request System 5.1 Flashboard
Administrator’s Guide*?

Your help would be greatly appreciated!

--
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Remedy Developer
410-533-5367

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Re: ITSM 5.5 - RESOLVED

[Warren Baltimore]

Thanks everyone.  Rick Cook got me the copy I needed

Warren

On Mon, Jan 11, 2010 at 1:29 PM, Warren Baltimore  wrote:

> Anybody have the manual for Remedy Service Level Agreements 5.5?
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>



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410-533-5367

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ITSM 5.5

[Warren Baltimore]

Anybody have the manual for Remedy Service Level Agreements 5.5?

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Re: WWRUG09:Twitters

[Warren Baltimore]

Sowhere are the PICTURES?  I'd love to see how it looked.

On Mon, Nov 16, 2009 at 3:23 PM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> **
>  I just want to follow up on Susan's comments.  Even though I was busy at
> times behind the scenes, I sat in on Tutorials on Wednesday and Thursday
> as well as sessions each afternoon.  For me the tutorials were great
> reviews of courses I took many many years ago.  In the afternoon sessions, I
> saw many new things and picked up a few items to try on a couple of things
> that have been bugging me for a few years.
>
> It did feel like the RUGs of old.  Great technical information, renewal of
> old acquaintances as well as establishing some new ones.
>
> It was a great feeling and coming home felt like returning from a family
> reunion.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Monday, November 16, 2009 3:12 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WWRUG09:Twitters
>
>   **
> In answer to your question LJ, not sure how long you've been attending.
> But this conference was very much like those of the 90's.  Everyone there
> was a Remedy person.  Everyone had the same interests and more than
> willingly to share their experiences.  I hope we do keep this format.
>
> I really like the tutorials at the beginning of the day.  Way back I would
> take the tutorials before the actual conference started and sometimes by
> Thursday your mind was in a major meltdown.  I thought the pace was just
> right this year.  I also thought there was more time to chat among ourselves
> which is of great value too.  The variety of sessions was good and the ones
> I attended for the most part were technically orientated.
>
> I always came home with ideas, and this year was no different.  And it's
> nice to get that shot of excitement.  To want to try new things that you can
> share next year.
>
> I have to say, I was pleasantly pleased with the organization of the
> event.  From my view everything went very smooth, I'm sure at times the
> organizers were scrambling, but it didn't show.
>
> I'm ready to sign up for next year's WWRUG !!  See you there,
>
> Susan
>
> On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing wrote:
>
>> The real question I have is this.
>>
>> Was the conference a success because it was planned by users for
>> users?I
>> don't recall the exact responses to the latest BMC lead user groupbut
>> was this better?and what will happen next year?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
>> IMCOM
>> Sent: Monday, November 16, 2009 12:00 PM
>> To: arslist@ARSLIST.ORG
>>  Subject: Re: WWRUG09:Twitters
>>
>> What a great conference.  I tried to keep everyone up to date with my
>> twitter feed on the conference, weazel8.
>>
>> Hope all of you enjoyed it that couldn't make the conferenceCan't wait
>> till WWRUG10
>>
>> Timothy W. Hulmes
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
>> Sent: Wednesday, November 11, 2009 7:07 AM
>> To: arslist@ARSLIST.ORG
>> Subject: WWRUG09:Twitters
>>
>> **
>>
>> Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
>> Awards, and now that I got 5 minutes to read the ARSlist for the first
>> time
>> since last Friday,  I think I'll make him the official twitterer.
>>
>>
>>
>> WWRUG is me as well, for WWRUG.
>>
>>
>>
>> WWRUG09 is the one for the conference, but you have to picture that the
>> bird
>> is an Ostrich that takes it's head out of the ground once a week for a
>> breath of air.
>>
>>
>>
>> And now back to preparing for the ARSlist Awards this morning.
>>
>>
>>
>>  Daniel
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
>>
>> 
>> ___
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>>
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>>
>
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Re: OT: Re: Integrating Remedy with SMS Software (Funny?)

[Warren Baltimore]

Someone is channeling Andy Rooney

On Thu, Oct 22, 2009 at 9:03 AM, Carey Matthew Black wrote:

> All,
>
> I know it is not Friday yet. However, I got a chuckle from the thread
> and wanted to share my observation on it all the same. (Maybe someone
> will agree or at least find my observation funny.)
>
> I really get frustrated with the English language from time to time.
> And this thread is a good example of why I do.
>
> Acronyms are not precise things.
> Acronyms that are vendor specific and are used without the context of
> the vendor being mentioned, tend to be even more imprecise.
>
> SMS != MS-SMS
>
> just like
>
> ARS != BMC ARS
>
> Do a quick search on Google for "ARS" and see all of the "non BMC",
> "non Action Request System" things that pop up.
>  Ars Technica
>  Heating, Air Conditioning & Plumbing Service | ARS – American ...
>  "ARS : Home" --> www.ars.usda.gov/
>  Arizona Revised Statutes
>  ARS | Artists Rights Society
>  (and the list goes on)
>
>
> Maybe someday the human race will have a language that precisely
> describes all things with unique, and obvious, nouns.
>
> However, I fear that day, if it ever arrives, will be long after I am
> dead. Sigh.
>
> Thanks for the chuckle. :)
>
> Now back to your regularly scheduled Thursday. :)
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Thu, Oct 22, 2009 at 8:47 AM, Kelly Deaver 
> wrote:
> > **
> > ah you mean SMS (short message service) not SMS (MS-SMS discovery).
> > I found this -
> >
> http://communities.bmc.com/communities/thread/32854;jsessionid=8669B4970613F3EEB957C8E9CC165506.node0
> >
> > Kelly Deaver
> > Effective Technologies
> > www.effect-tech.com
> >
> > kdea...@kellydeaver.com (ARSlist mail)
> > ke...@effect-tech.com (Business mail)
> >
> >  Original Message 
> > Subject: Re: Integrating Remedy with SMS Software
> > From: Salma 
> > Date: Thu, October 22, 2009 6:35 am
> > To: arslist@ARSLIST.ORG
> >
> > Hi Kelly,
> >
> > Thanks for the reply. Actually i trying to integrate sms software to send
> > sms to our clients whenever there is any critical/Major issue raised .
> >
> >
> > Please let me know how can i do this .
> >
> > Regards,
> > Salma
> >
> > Regaar
> >
> > kdeaver wrote:
> >>
> >> **
> >> Assuming you are integrating SMS to populate the CMDB you have
> >> a free option. Use Atrium Integration Engine that comes with the CMDB
> >> as the method. You will need mappings. They can be found here -
> >> http://communities.bmc.com/communities/docs/DOC-456
> >>
> >> Kelly Deaver Effective Technologies www.effect-tech.com
> >> kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business
> >> mail)
> >>
> >>  Original Message  Subject: Integrating Remedy with SMS
>
>
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Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

[Warren Baltimore]

Deep Breath everyone!

It's not going away tommorow.  Heck, it's not even going away in 2-3 years!
BMC didn't get where they are today by being complete idiots (I know, it
doesn't always seem that way).  They are very aware of the current
limitations that the midtier can have.  There are a lot of bugs to figure
out I'm sure.  I for one would welcome this (IF it is done right).  A thin
client can offer so many positives in any shop.  Just remember, when it is
released, neither the thin client or the browser(s) it runs on will be the
same as they are today

Warren

On Fri, Oct 2, 2009 at 1:50 PM, Jason Miller  wrote:

> ** I thought about that originally as a possible solution and technically
> you could make it work. You would lose functionality that the ARS server
> provides and would have to manually build it into your reports, reporting db
> (like a universe, etc) or into the db (views, etc).  ARS is built do offer
> up meta-data where appropriate.
>
> Examples would be:
>   - Form and field permissions would not be enforced.  Users would see all
> fields and forms.
>   - Row level permission would not be enforced.  This could be huge now
> with multitenancy in ITSM 7
>   - Selection fields would show their numeric value
>   - Date/Time, Date, and Time fields would show their db value which would
> have to be converted to be human readable
>
> I think most of this could be address by an BI suite (BOXI, Cognos, etc)
> but now you are looking at having a developer just to manage a BI suite and
> reports.  With the AR ODBC any of my users that have Crystal Reports or even
> MS Access can use the AR ODBC driver to gather data without my assistance.
>
> Jason
>
>  On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons <
> shamm...@aisconsulting.net> wrote:
>
>> They will probably move from using the ODBC driver to JDBC drivers for the
>> DB platforms.  Most enterprise web based applications do this already.
>>
>> Just my .02.
>>
>> Scott
>>
>>
>> 
>> From: Action Request System discussion list(ARSList) [> Answers Are"_
>
>


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Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

[Warren Baltimore]

I don't even want to know what a camel spider is

I hate spiders.

On Wed, Sep 16, 2009 at 4:03 PM, Darrell Reading <
darrell.reading...@wal-mart.com> wrote:

> ** *Why wouldn't it be for everyone?  There are some nice offices over
> there, food is great, and one gets to ride in a Blackhawk every now and
> then, I am sure.  Don't jack with the Camel Spiders though.*
>
>
> *Darrell Reading Systems Engineer*
> Phone 479.204.5739
> dere...@wal-mart.com
>
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> *Save Money. Live Better*
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *William Rentfrow
> *Sent:* Wednesday, September 16, 2009 14:40
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
>
>   ** 6.3? Really?
>
> I am guessing this is ongoing and not new...?
> Beyond that - I wish you the best filling it.  It's certainly not for
> everyone.
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> wrentf...@stratacominc.com
> Corporate Website, www.stratacominc.com
> Blog, www.williamrentfrow.com
> 715-410-8156 C
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jeff Glaser
> *Sent:* Wednesday, September 16, 2009 9:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
>
> **   I'm back  again looking for a talented Remedy Engineer for an
> assigment in IRAQ (CAMP VICTORY).  The postion pays approximately $235,000
> per annum (base rate plus hardship and hazard pay, etc.)  Room and board are
> provided.
>
> I also look forward to the interesting dialogue this job announcement will
> create. I must add that the position is restricted to US Citizen with active
> DoD Security Clearance.
>
> The job description is as follows:
>
>
> Enterprise Remedy Engineer*  *.
>
>
>- Designs, plans, implements, and evaluates the implementation of AR
>System 6.3 in conjunction with Network Operating Systems procedures.
>- Performs Schema upgrades and deployments.
>- Provides tactical and strategic input on overall Remedy System
>planning and related projects.
>- Prepares and conducts briefings, Instructional training, site
>evaluations, Architectures development for Staff Officers and all Signal
>units in support of OIF.
>- Responsible for budgeting and License management of the AR System.
>- Requires current Microsoft Certified Systems Engineer (MCSE) with
>emphasis in Server 2003 and SQL experience.
>- Prefer a bachelor’s degree in area of specialty and 6 years of
>experience in the field of AR Systems 6.3 Level 2 Admin Training.
>- Must have a SECRET security clearance.
>
>  Role is to provide an Iraq wide Remedy solution, support and
> implementation following the needs of the customer MNF-I.
>
> Duties include:
>
>
>- Schema upgrades and deployment
>- Architecture build and implementation of the Remedy Environment
>- Migration of Remedy Schemas/ ITSM Schema throughout Iraq
>- Managing Remedy support staff/ Remedy Admins
>- Weekly briefs to the CG or Action Officer
>- Brief Iraq Signal commands
>- Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk)
>- Maintenance/backup and upgrades
>- Remedy support to all levels of IA
>- Help Desk schema support from COB’S to FOB’s
>- Budget and license management
>- Development for new features
>- Enterprise level support
>
>  Requirements:
>
>
>- TMS/RMS Experience
>- AR System 6.3 Level 2 Admin training
>- Systems background (Windows server 2003/ SQL)
>- Enterprise support experience
>- Technical writing/manual documentation
>- Software Training and Implementation experience
>- Knowledge of Military business process
>
>  Looking forward to your responses.
>
>
> Sincerely,
>
>
>
> Jeffrey Glaser
>
> VP IT Resource Recruiting
>
> INVIZCORP Inc.
>
> 703-729-3382
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> Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_
>
> --
>
> ***
> This email and any files transmitted with it are confidential and intended
> solely for the individual or entity to whom they are addressed. If you have
> received this email in error destroy it immediately.
> **
> Wal-Mart Confidential
> ** *
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410-533-5367

__

Re: Diary Field Issue - Attention - Remedy Product Defect.

[Warren Baltimore]

I would think because it already is there!
As I sit here thinking about it, I can see some nice things about the
seperate form, but doesn't it create an added complication when it comes to
Reporting?  It's one more join that would have to be supported for
reporting?

Or am I missing something here?

I'm very curious about this!

Oh, and the bugthat is incredibly bad!  How do you miss that one?

Warren

On Tue, Sep 1, 2009 at 2:15 PM, John Sundberg  wrote:

> I agree with the technique.
>
> Actually - I have not used the work log for years.
>
>
>
>
> Just wondering -- why do people use it vs the other strategy?
>
>
>
>
>
>
> -John
>
>
>
>
> On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote:
>
> Meenakshinathan,
>
> As a different approach, don't use a diary field for those comments...
> store
> each user's feedback/comments as a separate entry in a "work log" form.
> Relate each entry back using the Instance ID of the ticket.  You can
> display
> them easily enough in a table field, and/or report off of them as needed.
>
> Just a thought.
>
> Matt R.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> Sent: Tuesday, September 01, 2009 3:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
>
> BMC announced this as a product defect SW00342702. i am going to
> modify all my workflows that not to push any empty or null values from
> a character field to a diary field. Just want to share this info to
> you all.
>
> Issue Summary
> * Have a diary field and submit a new comment on it.
> * Try to add a another new comment with blank space (" ") and modify
> the request.
> * It replaces all the old comments with null values.
> *via workflow if you push null it also replaces all the old comments
> with null values.
>
> Meenakshinathan
>
>
> On Aug 31, 8:12 pm, Meenakshinathan  wrote:
>
>> Even via filter if you push a null value it deletes the previous
>> text.
>>
>> In our application, our users are accessing a display only form to
>> enter the comments, this comments are get stored in regular form diary
>> field.
>> Some users may type comments and some not. By your solution, i need to
>> look for both null and space and replace a default text and the actual
>> user may say that how it come without typing it ?.
>>
>> Anyway thanks for your suggestion, if BMC is not giving the solution,
>> i am going to take your solution.
>>
>> On Aug 31, 8:04 pm, Rick Cook  wrote:
>>
>>
>>
>>
>>
>> For now, I would recommend putting a Filter in place that will detect a
>>>
>> single space and replace it with some default text.  That will buy you
> some
> time.
>
>>
>> Rick
>>>
>>
>> -Original Message-
>>> From: Meenakshinathan 
>>>
>>
>> Date: Mon, 31 Aug 2009 07:57:58
>>> To: 
>>> Subject: Re: Urgent :: Diary Field Issue -- Please help
>>>
>>
>> Yes, i created a critical issue more than a hour, but nobody was
>>> responded... waiting for their call. Thanks for the info that in 7.5
>>> patch 002 also the same error repeats..
>>>
>>
>> On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" 
>>> wrote:
>>>
 Wow!  I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it

>>> acted as you described.  If you just put a space in a diary field and
> save
> it, the entire contents of the diary field are cleared out.  I'm thinking
> you might want to call BMC and report it.
>
>>
>> Mark

>>>
>>  -Original Message-
 From: Action Request System discussion list(ARSList)

>>> [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
>
>>  Sent: Monday, August 31, 2009 6:39 AM
 To: arsl...@arslist.org
 Subject: Re: Urgent :: Diary Field Issue -- Please help

>>>
>>  List,

>>>
>>  Please let me know if anyone cannot understand my question?

>>>
>>  I am giving further more details..

>>>
>>  Create a test from, add add a diary field into it. Open the form in

>>> aruser and create one request. open the same request and try to add a
> space
> and save the request. Now if you the diary field values, it does not
> contain
> any values. the empty space replaces the old values in diary field.
>
>>
>>  I don;t know how to fix this, please help.

>>>
>>  Thanks,
 Meenakshinathan.

>>>
>>  On Aug 31, 5:02 pm, Meenakshinathan  wrote:

> Hi,
>

>>  I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
> database.
>

>>  I need a solution urgently in my production system. I have a diary
> field which is using to store each user comments at various stages.
>
 If
>
>>  any one user is typed a space and modify the request the whole old
> diary information lost. Even in ,push field action modify request
> ,from a empty string character field to diary field also replaces
>
 the
>
>>  old information with null.
>

>>  Is there any properties is 

Re: Corn

[Warren Baltimore]

I'm pretty sure we were the "Feral Children"!

On Tue, Jul 21, 2009 at 3:56 PM, Greg Smith  wrote:

>  *Wasn’t it a group called the “Feral Children”?*
>
> * *
>
> *Greg*
>
> * *
>
> -----Original Message-
> *From:* Warren Baltimore [mailto:warrenbaltim...@gmail.com]
> *Sent:* Tuesday, July 21, 2009 3:12 PM
> *To:* Curtner, Shawn
> *Cc:* msw...@pittsburghartscouncil.org; Christopher Dziak; Shannon Arnett;
> tomsartproj...@yahoo.com; andrewcar...@comcast.net; cl...@cmacable.com;
> jeffwd...@gmail.com; kevinsac...@bellsouth.net; mpef...@earthlink.net;
> Frank Semancik; Ty Swain; mikeg...@pipeline.com; cswai...@comcast.net;
> kan...@neo.rr.com; robert.belin...@gesm.com; kleymas...@ee.net;
> mchuv...@columbus.rr.com; dsem...@charter.net; shawn...@aol.com;
> gsm...@cbanker.com; ta...@one.net; romerolla...@usa.net;
> slongbal...@yahoo.com; Scott Curtner; e...@bwpetroleum.com;
> edgerchu...@aol.com; t...@aol.com; r...@frognet.net; Chris Wolff;
> tharrn...@yahoo.com; lcree...@adelphia.net; bobbar...@verizon.net
> *Subject:* Re: Corn
>
>
>
> That was my first big Phi Delt party.  I remember someone telling us that
> if anyone wanted to bring a Harley in the back, that it was best to let
> them!  Whew!  What a great day that was!  I know this because my memory of
> that actual day is a bit "hazy"!
>
> On Tue, Jul 21, 2009 at 3:04 PM, Curtner, Shawn <
> scurt...@optometry.osu.edu> wrote:
>
> Yu!
>
>
>
> Slurp!
>
>
>
> *From:* msw...@pittsburghartscouncil.org [mailto:
> msw...@pittsburghartscouncil.org]
> *Sent:* Tuesday, July 21, 2009 3:05 PM
> *To:* Curtner, Shawn; Christopher Dziak; Shannon Arnett;
> tomsartproj...@yahoo.com; andrewcar...@comcast.net; cl...@cmacable.com;
> jeffwd...@gmail.com; kevinsac...@bellsouth.net; mpef...@earthlink.net;
> Frank Semancik; Ty Swain; mikeg...@pipeline.com; cswai...@comcast.net;
> kan...@neo.rr.com; robert.belin...@gesm.com; kleymas...@ee.net;
> mchuv...@columbus.rr.com; dsem...@charter.net; shawn...@aol.com;
> gsm...@cbanker.com; ta...@one.net; romerolla...@usa.net;
> slongbal...@yahoo.com; Scott Curtner; e...@bwpetroleum.com; Warren
> Baltimore; edgerchu...@aol.com; t...@aol.com; r...@frognet.net; Chris
> Wolff; tharrn...@yahoo.com; lcree...@adelphia.net; bobbar...@verizon.net
> *Subject:* Re: Corn
>
>
>
> Didn't purple haze make a cameo appearance?
>
> Sent from my Verizon Wireless BlackBerry
>  --
>
> *From*: "Curtner, Shawn"
> *Date*: Tue, 21 Jul 2009 14:09:07 -0400
> *To*: Christopher Dziak; Shannon Arnett<
> sarn...@columbus.rr.com>; tomsartproj...@yahoo.com<
> tomsartproj...@yahoo.com>; andrewcar...@comcast.net<
> andrewcar...@comcast.net>; cl...@cmacable.com;
> jeffwd...@gmail.com; kevinsac...@bellsouth.net<
> kevinsac...@bellsouth.net>; mpef...@earthlink.net;
> Frank Semancik; tsw...@gdicorp.com<
> tsw...@gdicorp.com>; mikeg...@pipeline.com;
> cswai...@comcast.net; kan...@neo.rr.com<
> kan...@neo.rr.com>; robert.belin...@gesm.com;
> kleymas...@ee.net; mchuv...@columbus.rr.com<
> mchuv...@columbus.rr.com>; dsem...@charter.net;
> shawn...@aol.com; gsm...@cbanker.com;
> ta...@one.net; romerolla...@usa.net;
> slongbal...@yahoo.com; scott_curt...@ncsu.edu<
> scott_curt...@ncsu.edu>; e...@bwpetroleum.com;
> Warren Baltimore; edgerchu...@aol.com<
> edgerchu...@aol.com>; t...@aol.com; r...@frognet.net<
> r...@frognet.net>; wolff...@aol.com; tharrn...@yahoo.com<
> tharrn...@yahoo.com>; lcree...@adelphia.net;
> bobbar...@verizon.net;
> chrisduckwo...@columbus.rr.com;
> msw...@pittsburghartscouncil.org;
> lincoln_fraz...@denso-diam.com;
> tscur...@gw.fis.ncsu.edu;
> cgerb...@columbus.rr.com; dee...@ufl.edu<
> dee...@ufl.edu>; bbast...@centurytel.net;
> brianbeas...@austin.rr.com
> *Subject*: RE: Corn
>
> I have the T shirt at home in a box on top of other boxes in the middle of
> my living room.
>
>
>
> Its black and theres a dude riding a motorcycle away from the viewer.
>
>
>
> It was Markum
>
> Either Bag of Fred…or One Man’s Head..(they changed their name)
>
> Slam Whitman
>
> And some ‘Mitch-Like’ band similar to Stray Cats
>
>
>
>
>
> I’ll be able to give you a definitive answer tomorrow.
>
>
>
> Btw  I will sell you the shirt if you want it badly enough…or we could
> trade for food.
>
>
>
>
>
> *From:* Christopher Dziak [mailto:chrisjdz...@sbcglobal.net]
> *Sent:* Tuesday, July 21, 2009 2:04 PM
> *To:* Curtner, Shawn; Shannon Arnett; tomsartproj...@yahoo.com;
> andrewcar...@comcast.net; cl...@cmacable.com; jeff

Re: KMXperts

[Warren Baltimore]

Thanks Doug!  I'll do that.

2009/7/9 Doug Blair 

> ** Warren,
>
> I have this rss feed thing running at Orbitz. Pretty easy to set it up.
> Contact me off-list for pointers.
>
> Doug
>
>
> Doug
> --
> Doug Blair
>  Sent from my iPhone
> +1-224-558-5462
>
> On Jul 8, 2009, at 3:39 PM, "Easter, David"  wrote:
>
>  **
>
> It was written for AR System 7.0.01, but perhaps this could help:
>
>
>
> http://communities.bmc.com/communities/docs/DOC-2782
>
>
>
> Feed is a recent technique to syndicate information from multiple sources
> easily. Recent versions of popular browsers (Internet Explorer 7.0, Firefox
> 2.0) and rich desktop applications (FeedDemon etc) support feeds very well.
> Popular websites (CNN.com <http://cnn.com/>, msnbc.com etc) allow users to
> subscribe to feeds and get their content easily. In intranet environments,
> many users’d be interested in getting updates from different systems thru
> feeds along with news etc.
>
> RSS is one of the popular formats behind this technique. AR System
> application developers can feed-enable their data using this mid-tier
> plug-in that communicates with AR System server and transforms data to RSS
> feed format.
>
> This plug-in is tested with 7.0.1 Patch 2 (MidTier and AR Server) but
> should work with 7.0.1 version onwards
>
>
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* Wednesday, July 08, 2009 1:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* KMXperts
>
>
>
> **
>
> ARS 6.3
>
> ITSM 5.5
>
> Running on a Solaris 10 Box against Oracle 9
>
>
>
> KMXperts (5.4) running on a Windows 2000 Advanced Server.
>
>
>
> I have been asked if there is a way to run an RSS Feed from the KMX
> knowledgebase that we use.  The thought is to allow the Outlook RSS Feed
> aggregator function to monitor is so that the helpdesk would get a feed of
> changes or new article postings.
>
>
>
> I have very little experience with the KB (it's nice and quiet and has
> never given me a lick of trouble), so I'm not really sure of where to look.
>
>
>
> Thanks in advance!
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: KMXperts

[Warren Baltimore]

Thanks David!  I'll take a look at it.

On Wed, Jul 8, 2009 at 4:39 PM, Easter, David  wrote:

> **
>
> It was written for AR System 7.0.01, but perhaps this could help:
>
>
>
> http://communities.bmc.com/communities/docs/DOC-2782
>
>
>
> Feed is a recent technique to syndicate information from multiple sources
> easily. Recent versions of popular browsers (Internet Explorer 7.0, Firefox
> 2.0) and rich desktop applications (FeedDemon etc) support feeds very well.
> Popular websites (CNN.com, msnbc.com etc) allow users to subscribe to
> feeds and get their content easily. In intranet environments, many users’d
> be interested in getting updates from different systems thru feeds along
> with news etc.
>
> RSS is one of the popular formats behind this technique. AR System
> application developers can feed-enable their data using this mid-tier
> plug-in that communicates with AR System server and transforms data to RSS
> feed format.
>
> This plug-in is tested with 7.0.1 Patch 2 (MidTier and AR Server) but
> should work with 7.0.1 version onwards
>
>
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* Wednesday, July 08, 2009 1:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* KMXperts
>
>
>
> **
>
> ARS 6.3
>
> ITSM 5.5
>
> Running on a Solaris 10 Box against Oracle 9
>
>
>
> KMXperts (5.4) running on a Windows 2000 Advanced Server.
>
>
>
> I have been asked if there is a way to run an RSS Feed from the KMX
> knowledgebase that we use.  The thought is to allow the Outlook RSS Feed
> aggregator function to monitor is so that the helpdesk would get a feed of
> changes or new article postings.
>
>
>
> I have very little experience with the KB (it's nice and quiet and has
> never given me a lick of trouble), so I'm not really sure of where to look.
>
>
>
> Thanks in advance!
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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KMXperts

[Warren Baltimore]

ARS 6.3
ITSM 5.5
Running on a Solaris 10 Box against Oracle 9

KMXperts (5.4) running on a Windows 2000 Advanced Server.

I have been asked if there is a way to run an RSS Feed from the KMX
knowledgebase that we use.  The thought is to allow the Outlook RSS Feed
aggregator function to monitor is so that the helpdesk would get a feed of
changes or new article postings.

I have very little experience with the KB (it's nice and quiet and has never
given me a lick of trouble), so I'm not really sure of where to look.

Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Warren Baltimore]

H.

I'm not sure we should trust this Doug Mueller guy

I mean, really?  What kind of Remedy work has he ever done?

:-p

Always good to see you on the list Doug!

On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug  wrote:

> Ray,
>
> The information folks have given you is almost correct.
>
> 1) You are indeed going to need to edit the file ar.conf.  Specifically the
>   line Db-password:
>
>   You will notice that it is an encrypted string.  You will type in the
>   CLEAR TEXT password.
>
> 2) Start the AR System server.  It will recognize that the value for
>   Db-password is not encrypted and will try and use the value that is there
>   as it is for the password.
>
>   Since you have put in the correct password, all is OK.
>
> So, far, everything is correct with the advice you were given.
>
> Now is where there is another step
>
> 3) The AR System server will not do anything to that password in the file.
>  So,
>   the ar.conf file has a clear text password in it.
>
>   You want to IMMEDIATELY go into the Server Information screens and change
>   the password through the AR System to something new.  This will get an
>   encrypted version of the new password in the file.
>
>   If you really want it to be the same password, you can simply specify the
>   same password as the new password (most DBs will allow this).  If there
> is
>   a problem, just change it to something else, then change it back.
>
>
> So, the information about how to get going is correct, you just need the
> final
> step of changing the password through the AR System configuration interface
> to
> get the password in ar.conf encrypted.
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Thursday, July 02, 2009 10:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
> having Remedy up
>
> I've heard (but never tried) that you can put the unencrypted password in
> ar.conf, and the AR server will catch it, encrypt it and use that from then
> on.  That probably won't change the database password, but, if that works,
> you would be able to at least put your new password in and have it use it.
>  The line you're looking for in ar.conf is "Db-password:"
>
> Good luck,
> Lyle
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Ray T.
> Sent: Thursday, July 02, 2009 11:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
> having Remedy up
>
> My environment is ARS 6.3 p20, Oracle 9.0.2.8.
>
> On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
> > Hi all, I am trying to setup an instance of Remedy that is a copy of
> > the production. I copied the file system and had the oracle database
> > copied as well, and then made changes as necessary, but I hit a wall.
> >
> > unfortunately, the aradmin password was changed in the copied
> > database. When the new instance of Remedy starts and tries to connect
> > to the copied database, it of course tries to use the aradmin password
> > from production and it fails to connect. I don't know the password for
> > aradmin user in production database (don't ask).
> >
> > How can I tell Remedy, when it's not running, to use a certain
> > password for aradmin? I thought the password was encrypted in ar.conf,
> > but I don't see it there. Not that it would help, because it would be
> > in encrypted form. Where does Remedy store aradmin password? Can't be
> > in the database.
> >
> > Other than doing an "upgrade" install of AR Server on the copied
> > instance, what option do I have?
> >
> > I hesitate to change the password in prod and then copy
> > ar.conf...because I suspect that some external stuff may be tapping
> > into the database there using aradmin account.
> >
> > TIA.
> >
>
>
> ___
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> "Where the Answers Are"
>
>
>  NOTICE: This email message is for the sole use of the intended
> recipient(s) and may contain confidential and privileged information. Any
> unauthorized review, use, disclosure or distribution is prohibited. If you
> are not the intended recipient, please contact the sender by reply email and
> destroy all copies of the original message.
>
>
> ___
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>
>
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> "Where the Answers Are"
>



-- 
Warren 

Re: Rant: RE: SW00327272

[Warren Baltimore]

Not a one

On Thu, Jul 2, 2009 at 12:18 PM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> **
>
> Does anyone get any notifications about bugs they have submitted? I thought
> BMC were due to offer such a service but I still have yet to receive any.
> Anyone else?
>
>
>
> Cheers
>
> Danny
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* 02 July 2009 16:21
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Rant: RE: SW00327272
>
>
>
> **
>
> BMC has created defect # SW00329945 for the issue you have reported.
>
> Yes, this past May.
>
>
>
> Actually, this one was rather straight-forward.  The notification audit
> table timed out every time it was refreshed.   When I checked the
> qualifications, the field it was searching on was non-indexed.  Other forms’
> notification audit tables search on an indexed field, e.g. HPD:Help Desk
> Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn’t
> search on that field: it has its own special guid field.
>
>
>
> Come to think of it, I think one of the users told me a week or so ago that
> one of the Problem audit logs is timing out as well….
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Thursday, July 02, 2009 11:00 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Rant: RE: SW00327272
>
>
>
> Indexing is a tough one to track down.  Was this May of this year?...have
> they at least given you a defect # or anything?
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* Thursday, July 02, 2009 6:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Rant: RE: SW00327272
>
> **
>
> I have a really good bug that BMC won’t fix: TMS:Audit log uses a
> non-indexed field to pull data from the SYS:Notification Log form.  We’re
> using ITSM 7.0.1 P7.  I realize that we are most likely the only people in
> the universe who would even consider using the notification audit logs on
> Task, but running a table scan against the notification logs when it does
> happen is unforgiveable.  It took me two days to isolate the source of the
> issue and fix the workflow.  I sent BMC the definition files with a detailed
> explanation on May 5 and followed up with an RFP and a WebEx.  Crickets.
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Wednesday, July 01, 2009 4:47 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SW00327272
>
>
>
> List,
>
> I'm looking to get some traction on a defect that's bugging the crap out of
> me.  I found this in 7.5 initial release shortly after release, it took
> awhile for my Level1 to get the ticket opened with BMC...it's been in their
> hands since BEFORE patch 1 was released, but they still haven't fixed it...
>
>
>
> The bug is in the 7.5 Java API in relation to the getListFilterObjects for
> ARServerUser.  If you make the call you get a null pointer error.  I even
> replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to
> pull the roughly 3000 filters with the getListFilterObjects callmy
> workaround is to do a GetListFilter, then loop through all 3k records
> getting the objects for each...this workaround takes me roughly 5 times
> longer to get my records.
>
>
>
> I don't consider it acceptable to break something as simple as this and
> issue 3 patches to the product without fixing itI'm looking for some 'me
> too' over to BMC to try to get this puppy into Patch 4 if possible.
>
>
>
> If you consider this a whine, please let me know about YOUR bugs that BMC
> won't fix
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  --
>
> Email correspondence to and from this sender is subject to the N.C. Public
> Records Law and may be disclosed to third parties.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  --
>
>  Email correspondence to and from this sender is subject to the N.C.
> Public Records Law and may be disclosed to third parties.
>
>
> __ Information from ESET NOD32 Antivirus, version of virus
> signature database 4209 (20090702) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
> __ Information from ESET NOD32 Antivirus, version of virus
> signature database 4209 (20090702) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>  _Platinum 

Re: 6.3 C-API Guide

[Warren Baltimore]

Thank you everyone.  I got what I was looking for!

On Thu, Jun 25, 2009 at 1:56 PM, Warren Baltimore  wrote:

> Could someone please send me the pdf's for the 6.x C API Reference Manual?
>
> Thanks in Advance!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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6.3 C-API Guide

[Warren Baltimore]

Could someone please send me the pdf's for the 6.x C API Reference Manual?

Thanks in Advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!

[Warren Baltimore]

GREAT JOB GENTLEMAN

I hope to be there!

On Mon, Jun 1, 2009 at 2:16 PM, Daniel Bloom  wrote:

> **
>
> WWRUG09.
>
>
>
> In the beginning, it was an idea: “Build it and they will come!”
>
>
>
> A committee was formed, plans were made, and a venue was found.
>
> After months of hard work, the committee has committed, the lawyers have
> lawyer-ed, the webmaster has mastered.
>
>
>
> The foundation is built. The resources are in place. The website is ready.
>
>
>
> WWRUG09: A week of professional development, hot-topic tutorials, and the
> latest vendor solutions all in one fabulous location.
>
> This is your opportunity to mingle with the leading professionals in the AR
> System world and gain from their experiences.
>
>
>
> WWRUG09: An educational gateway to version 7.5 of AR System, ITSM, CMDB,
> and more. Professional trainers will conduct formal tutorials every day of
> the conference.
>
> This is the best place to cover so many important topics in such a short
> time. This is the most efficient use of your training dollars.
>
>
>
> WWRUG09: A rare chance to learn the pitfalls and project-saving tips only
> available from those who have already deployed these cutting-edge
> technologies.
>
> This is the best place to study career-relevant user experience case
> studies.
>
>
>
> WWRUG09: A conference for everyone. Whether you’re an AR System novice or
> an Admin tool guru, we are all just starting over with the new Developer
> Studio.
>
> Welcome the new paradigm in tutorials, case studies and the spontaneous
> conversations that can only happen at a user group meeting.
>
>
>
> WWRUG09: A meeting place with vendors focused on the products you need to
> accomplish your goals.
>
> This is the highest concentration of *relevant *ARS related* *vendors
> anywhere. At the Vendor Fair you can compare competitors side-by-side and
> makes the best choices for your needs.
>
>
>
> WWRUG09: Our keynote speaker is Doug Mueller, creator of the Action Request
> System.
>
> Doug will also host "An Evening with the Masters" and he will attend the
> entire conference.
>
> Direct access to Doug is rare, informative, and just plain cool.
>
>
>
> WWRUG09: November 9 –13, 2009
>
> at the Hard Rock Hotel,
>
> 4455 Paradise Rd,
>
> Las Vegas, NV 89169  (800) 473-7625.
>
>
>
> WWRUG09 rate: $79/night. Use the link on the registration page.
>
>
>
> WWRUG09: Invaluable and affordable. Registration includes daily tutorials,
> case studies, the vendor fair,
>
>  and all events including the Thursday Night (Las Vegas) Celebration.
>
>
>
> Register before July 6, 2009 and pay only US$1,000 per person.
>
> Register before September 30, 2009 and pay only US$1,250 per person.
>
> After that, per person registration is US$1500.
>
>
>
> WWRUG09: We built it. www.WWRUG.com 
>
>
>
> Please send any questions to  wwrug2...@wwrug.org
>
>
>
> WWRUG09 Board of Directors
>
> Daniel Bloom, Chair
>
> Joel Sender
>
> Phil Bautista
>
> Lenny Warren
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Remedy Approval Server Guide for Users and Administrators

[Warren Baltimore]

Thanks Bill!

On Thu, May 21, 2009 at 10:35 AM,  wrote:

>
> Hi Warren,
>
> Here is the pdf file you have requested.
>
> (See attached file: ApprvSrvr-630.zip)
>
> Regards,
>
> Bill
>
> _
>
>
> Bill Chen  |   APC by Schneider Electric   |  Information, Process &
> Organization (IPO)  |   BMC Remedy Operations
> Phone: +401-789-5735 ext. 2376  |   Mobile: +401-486-2328
> Email: william.c...@apcc.com  |   Site: www.apc.com  |   Address: 132
> Fairgrounds Road, West Kingston, RI 02892
> *** Please consider the environment before printing this e-mail
>
>
>
>
> Warren Baltimore
>  gmail.com> To
> Sent by: "Action  arslist@ARSLIST.ORG
> Request System cc
> discussion
> list(ARSList)"Subject
>  ORG>  Users and Administrators
>
>
> 05/21/2009 10:30
> AM
>
>
> Please respond to
> arsl...@arslist.o
>RG
>
>
>
>
>
>
> **
>  Anybody have the PDF's for v 6.x Remedy Approval Server Guide for Users
> and
> Administrators?
>
>
>
>
>
> I could really use a copy!
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




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Remedy Developer
410-533-5367

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Remedy Approval Server Guide for Users and Administrators

[Warren Baltimore]

Anybody have the PDF's for v 6.x *Remedy Approval Server Guide for Users and
Administrators?*

**
I could really use a copy!


-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: A little 6.3 mid tier help if you please!

[Warren Baltimore]

Thanks Matt!  I think I'm going to stick with just logging out the tech

Warren

On Sat, May 9, 2009 at 7:09 PM, Carey Matthew Black wrote:

> Warren,
>
> Ok... how about this... :)
>
> Put together a small JSP page that would authenticate against the ARS
> Server then submit a record and then logout. If you know a little Java
> and HTML it should not be to hard to whip that up.
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
>  On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black 
> wrote:
> > Warren,
> >
> > Oh... strike that.. that only checks the current users password.  Doh...
> >
> > --
> > Carey Matthew Black
> > BMC Remedy AR System Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> >
> > On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black 
> wrote:
> >> Warren,
> >>
> >> I would think about this as an idea...
> >>
> >> BasicGuide-630.2006.05.09.pdf Pg: 619
> >>
> >>  --> Application-Confirm-Password
> >>
> >> You can build a dialog to capture the "other users password" and
> >> submit it it as a "customer signature record". If the password is
> >> valid then a record would be created. If not, then an error should be
> >> thrown.
> >>
> >> Then the tech can finish up anything they need to and submit the whole
> >> set of data. :) Or workflow can auto trigger all of that from the
> >> dialog when the customer signature submit works. :)
> >>
> >> Just make sure that the customer could login and sign the records
> >> later too and I think you should be good to go. That way the tech
> >> could "finish it pending a signature" when the customer is not there,
> >> and the customer could sign for it later.
> >>
> >> --
> >> Carey Matthew Black
> >> BMC Remedy AR System Skilled Professional (RSP)
> >> ARS = Action Request System(Remedy)
> >>
> >> Love, then teach
> >> Solution = People + Process + Tools
> >> Fast, Accurate, Cheap Pick two.
> >>
> >>
> >>
> >> On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore
> >>  wrote:
> >>> **
> >>> ARS 6.3
> >>> Mid Tier 6.3
> >>> Apache
> >>>
> >>> Here's the deal
> >>>
> >>> I have a form used by the field techs when refreshing new equipment.
> Once
> >>> the tech has "provisioned" all of the equipment, and they have finished
> >>> recording which equipment the customer is getting, he/she clicks a
> check box
> >>> that pushes the information to a signature page.  So far so good
> >>>
> >>> The problem that I have is I want to instantly pop a window that will
> allow
> >>> the customer to login and "sign" for the equipment.
> >>>
> >>> My problem is this, the tech is going to be signed on using the Mid
> Tier.  I
> >>> am using the ViewFormServlet to indicate which form and Request to
> open, but
> >>> I need it to open NOT as the tech,  but as the customer.  I've tried
> using
> >>> the username= paramater, but no matter what I do, the form opens as the
> >>> Technician.
> >>>
> >>> By the way, I'm not doing an open window to the form.  Instead, I am
> opening
> >>> a display only form with a view field.  I am setting that view field to
> the
> >>> page I want.
> >>>
> >>> Is there a way for me to get to where I want to be?  I don't want to
> send a
> >>> notification to the user via email as that will be subject to the
> vagaries
> >>> of email and time!  I want the tech to be able to just click and go.
> Get
> >>> the sig and be done.  I know that if I logout the tech, then the whole
> thing
> >>> is going to die (at least that's what I expect to happen.)
> >>>
> >>> I suspect that there is a way of opening that new browser in the view
> field
> >>> independant of the technician's session.  Any ideas?
> >>>
> >>> Or do I just need to swallow and go the email route?
> >>>
> >>> Thanks in Advance!
> >>> --
> >>> Warren R. Baltimore II
> >>> Remedy Developer
> >>> 410-533-5367
> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers
> >>> Are"_
> >>
> >
>
>
> ___
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> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>



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Remedy Developer
410-533-5367

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Re: A little 6.3 mid tier help if you please!

[Warren Baltimore]

Thanks Fred.  I suspected that would be the only way to do this...I just
didn't want to log anyone out...

Oh bother!

On Sat, May 9, 2009 at 6:29 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> Go ahead and logout the technician using the Logout Servlet.  Use the goto
> parameter to re-open your signature (which will also force a login for the
> client).
>
>
>
> Something like… /arsys/servlet/LogoutServlet?goto=/arsys/forms/…. ?eid=
>
>
>
> Fred
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* Saturday, May 09, 2009 4:22 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* A little 6.3 mid tier help if you please!
>
>
>
> ARS 6.3
>
> Mid Tier 6.3
>
> Apache
>
>
>
> Here's the deal
>
>
>
> I have a form used by the field techs when refreshing new equipment.  Once
> the tech has "provisioned" all of the equipment, and they have finished
> recording which equipment the customer is getting, he/she clicks a check box
> that pushes the information to a signature page.  So far so good
>
>
>
> The problem that I have is I want to instantly pop a window that will allow
> the customer to login and "sign" for the equipment.
>
>
>
> My problem is this, the tech is going to be signed on using the Mid Tier.
> I am using the ViewFormServlet to indicate which form and Request to open,
> but I need it to open NOT as the tech,  but as the customer.  I've tried
> using the username= paramater, but no matter what I do, the form opens as
> the Technician.
>
>
>
> By the way, I'm not doing an open window to the form.  Instead, I am
> opening a display only form with a view field.  I am setting that view field
> to the page I want.
>
>
>
> Is there a way for me to get to where I want to be?  I don't want to send a
> notification to the user via email as that will be subject to the vagaries
> of email and time!  I want the tech to be able to just click and go.  Get
> the sig and be done.  I know that if I logout the tech, then the whole thing
> is going to die (at least that's what I expect to happen.)
>
>
>
> I suspect that there is a way of opening that new browser in the view field
> independant of the technician's session.  Any ideas?
>
>
>
> Or do I just need to swallow and go the email route?
>
>
>
> Thanks in Advance!
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
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Remedy Developer
410-533-5367

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A little 6.3 mid tier help if you please!

[Warren Baltimore]

ARS 6.3
Mid Tier 6.3
Apache

Here's the deal

I have a form used by the field techs when refreshing new equipment.  Once
the tech has "provisioned" all of the equipment, and they have finished
recording which equipment the customer is getting, he/she clicks a check box
that pushes the information to a signature page.  So far so good

The problem that I have is I want to instantly pop a window that will allow
the customer to login and "sign" for the equipment.

My problem is this, the tech is going to be signed on using the Mid Tier.  I
am using the ViewFormServlet to indicate which form and Request to open, but
I need it to open NOT as the tech,  but as the customer.  I've tried using
the username= paramater, but no matter what I do, the form opens as the
Technician.

By the way, I'm not doing an open window to the form.  Instead, I am opening
a display only form with a view field.  I am setting that view field to the
page I want.

Is there a way for me to get to where I want to be?  I don't want to send a
notification to the user via email as that will be subject to the vagaries
of email and time!  I want the tech to be able to just click and go.  Get
the sig and be done.  I know that if I logout the tech, then the whole thing
is going to die (at least that's what I expect to happen.)

I suspect that there is a way of opening that new browser in the view field
independant of the technician's session.  Any ideas?

Or do I just need to swallow and go the email route?

Thanks in Advance!
-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Product compatibility matrix

[Warren Baltimore]

Thanks to everyone for the lists!  It was a big help

On 4/23/09, Meyer, Jennifer L  wrote:
> How soon do you need it, Warren?  I might have a copy on one of my flash
> drives at home.
>
>
> Jennifer Meyer
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
> Sent: Thursday, April 23, 2009 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Product compatability matrix
>
> **
> Does anybody have a copy of the ARSystem 6.3 compatability matrix they could
> send me?
>
> Thanks!
>
> Warren
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
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>


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Product compatability matrix

[Warren Baltimore]

Does anybody have a copy of the ARSystem 6.3 compatability matrix they could
send me?

Thanks!

Warren

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410-533-5367

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Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

[Warren Baltimore]

So, what did YOU drink for lunch today in the BMC Cafeteria

:-p

On Fri, Apr 17, 2009 at 3:13 PM, Easter, David  wrote:

> ** > Now THIN client has improved but will never be quite as good as the
> FAT client but many will continue to overlook that.
>
> I humbly disagree, and I thought the best way to voice that would be in a
> rap.  (Please imagine a posse emphasizing the parts in bold...)
>
>
> I sat down today at my *PC*
>
> Gonna log into my Rem-*E-DY*
>
> But yo’ yo’ dog, what do I see?
>
> My W-U-T is *R-I-P*
>
>
>
> Times have *changed*, tools rear*ranged*
>
> Someone’s got to be de*ranged*
>
> Phat clients are gone, now ain’t that strange
>
> OWA now’s my link to Ex*change*
>
>
>
> I ain’t here to dis’ the web *client*
>
> Not tryin’ to be rude or be de*fiant*
>
> I’m ready to bend, gonna be real *pliant*
>
> Don’t wanna go to jail not bein’ com*pliant*
>
>
>
> Web’s now the *norm*, got to *perform*
>
> Cloud Computing is the *per-fect storm*
>
> It does the work – same function and form
>
> Brings data to the masses, keeps them in*formed*
>
>
>
> So here I go don’t need no *docs*
>
> Just launch IE or *Firefox*
>
> Wow, look at that - this UI *rocks!*
>
> This dope web client *knocks* *off my socks!*
>
> * *
>
> I save time typing ‘cause of auto-com*plete*
>
> And collapsible panels keep *my view* *neat*
>
> Flex-based flashboards?  Man, that’s *sweet*
>
> It’s got fill layout – totally *|_337!  *
>
> * *
>
> New JavaScript engines make it *fast*
>
> This technology’s built to *last*
>
> Yo, I’m sold – my test is *passed*
>
> My expectations it has *surpassed*
>
>
>
> Hey thick client – *C-YA*!  Wouldn’t wanna *be ya*!
>
> Your days are numbered, I guaran*tee ya*
>
> From Sunnyvale to South *Korea*
>
> Fire up that browser – we’ll *B-M-C ya!*
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail *DEFINITELY *do not reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, April 17, 2009 11:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Bravo Susan!  I couldn't have said it better myself!
>
> Go FAT!
>
> What a bunch of sizeists!
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Friday, April 17, 2009 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Etiquette Question: Is Fat Client offensive?
>
> ** Since '95 I don't recall Remedy ever referring to it as the FAT
> client.  Whenever I heard the term I thought it was an old geek term
> especially once web became more prolific.  And as with most THIN clients in
> the past they did not have the full abilities of the FAT client which was
> many times overlooked since often THIN seemed to be preferred.  But many
> people realized that the FAT client was more fulfilling and rewarding.  Now
> THIN client has improved but will never be quite as good as the FAT client
> but many will continue to overlook that.  Go FAT !!
>
> Susan  :)
>
> On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan wrote:
>
>> **
>>
>> No, see, that's no good beacuse it infers the existence of a "smart"
>> client.
>>
>> You know, a client that will fill out most of the fields on a form for
>> you, get you coffee, ask your boss for a raise and tell you it can't open
>> the pod bay doors now.
>>
>> :)
>>
>> J.T. Shyman
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of Reiser,
>> John J
>> Sent: Fri 4/17/2009 9:38 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> How about the dumb client? ARText Ver 1.5
>>
>> ---
>> John J. Reiser
>> Senior Software Development Analyst
>> Remedy Administrator/Developer
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased by
>> me
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey
>> Matthew Black
>> Sent: Friday, April 17, 2009 7:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Etiquette Question: Is Fat Client offensive?
>>
>> Axton,
>>
>> I think I was more like this:
>>
>> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web
>> client")
>>
>> ARWeb was the "thin web client" (DHTML/Javascript based)
>>
>> WUT was the v4 Windows User Tool (Maybe also called the "FAT client".
>> Note it is fatter than the Fat web cli

Re: SLA 5.5

[Warren Baltimore]

Thanks Chris!  Scott Parrish sent me a copy already.

Appreciate the offer!

On Wed, Feb 11, 2009 at 4:07 PM, Danaceau, Chris <
chris_danac...@fanniemae.com> wrote:

> ** Warren I've got the 5.5 SLA User Guide if that would help.
>
>
> --
>
> Chris Danaceau
>
> This e-mail and its attachments are confidential and solely for the
> intended addressee(s). Do not share or use them without Fannie Mae's
> approval. If received in error, contact the sender and delete them.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Warren Baltimore
> *Sent:* Friday, February 06, 2009 12:51 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SLA 5.5
>
> **
>   Does anybody have the PDF's for the ITSM 5.5 suite?  Specifically the
> SLA (i'll take them all if you have them)?
>
> I'd really appreciate it.
> 
> It's pretty weak that BMC doesn't keep the documentation available to
> PAYING CUSTOMERS!  I don't care if it's out of support, it takes NO space to
> keep them on file
>
> *SIGH*
> 
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
>



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410-533-5367

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SLA 5.5

[Warren Baltimore]

Does anybody have the PDF's for the ITSM 5.5 suite?  Specifically the SLA
(i'll take them all if you have them)?

I'd really appreciate it.

It's pretty weak that BMC doesn't keep the documentation available to PAYING
CUSTOMERS!  I don't care if it's out of support, it takes NO space to keep
them on file

*SIGH*


Warren R. Baltimore II
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410-533-5367

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SLA Question

[Warren Baltimore]

Good morning my friends!

I've got a question for you all

ARS 6.3 running on Solaris with ITSM 5.5

I've got a problem with some configurations that I inherited on my ITSM
installation.  The Helpdesk was configured to use a 24 hour business time
set, I have just changed it to work with a M-F 8-5 set.  The problem that
I'm having is that in the SLA tool (the one that came with ITSM, not the
full blown SLA tool that is "sold sepreately") I cannot figure out a way to
have the HD tkts. re-scanned to come up with numbers more in line with what
it should be (using new bussiness time entry).  I keep coming up with a
parent time of 0!  Now, I'm pretty sure from what I see that what I want to
do is just plain impossible, but I thought I take this last chance so that I
can tell Management that for the Month of January we are SOL.

Anybody have any ideas?

Thanks in Advance!
Warren

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Remedy Developer
410-533-5367

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Re: ARS 7.5?

[Warren Baltimore]

One thing that I have learned re: the government, is that what one wing
does, the other says is a big NO NO.
I think it's too early to tell exactly what 7.5 will mean, but I can
guarantee you one thing.  BMC did NOT go into this with their eyes closed
(at least, if they did then they deserve what will come next).  They have
installations throughout the US government.  Some are in VERY secure areas,
others, not so much.  I wouldn't fret about it to much.

Warren

On Tue, Jan 20, 2009 at 4:21 PM, Will Du Chene wrote:

> **
>
> So my point is, if the US Government is not allowed to use product
> that contain open source software components, Remedy shouldn't have been
> allowed for years.
>
> If you can figure out what is going on with our government, then you are a
> better person than I. Simple logic left it many, many years ago. Not trying
> to start anything on politics, but just making a statement of fact. Some of
> the policies that they have toward software in this country are bizantine at
> best, as are the isolated silos in which they reside.
>
> The statement William makes on being able to call something in the
> middle of the night is not valid in my opinion; if you have a support
> contract you can call BMC any time of day (or business hours only -
> depending on your support contract.. ;-) ) if you have any problems with the
> BMC product. It does not matter if the problem is with the open- or the
> closed source component, the very same service levels apply.
>
> You're taking my remarks too literaly, Michiel. Specific support hours not
> withstanding, I was referring to the existence of a support contract.
>
> My experience has always been that managers are far, far more likely to
> adopt an application for use in their department if there if some form of
> support is made available for it. It's expected. First question - what's the
> application. Second question - how much is the license. Third question -
> what's support going to cost?
>
> I've heard this so many times that I can almost put music to it, and do an
> Irish jig at the same time without missing a tick.
>
> The basic fact is that the people who are in charge want some sort of
> support, or assurance that the software that they are using 'safe' to use.
> Between you and I, I really wish that they would have done their homework
> and were aware that support could be purchased from vendors that specialize
> in it. MySQL, Postgres, Sendmail, Zarafa - it's the same story. Managers are
> lemmings, however, so when one sees the light - there may be some change in
> the direction of the run for the pack as a result.
>
> As it applies to the AR System, why they allow it is anyone guess. I would
> expect that it might well be considered a supported application because it's
> part of an application suite. This is something that I have seen as well;
> where one application is explicitly denied, but allowed if combined with
> another. I don't really know... Just venturing a guess.
>
>
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Re: SLA's - ITSM 5.5

[Warren Baltimore]

Thanks to everyone for your help!  I really appreciate it!

Warren

On Fri, Jan 2, 2009 at 2:51 PM, Shafqat Ayaz  wrote:

> **   Warren
> As far as I am aware and I have been learning about the SLM Module as well
> is:
> The start time is either the Reported Date or Submit Date which ever you
> have used in your qualification. All other times are based on the field you
> use as the Status field. So you can find out all the times from the Status
> history field, or calculate it from the HPD:Helpdesk form, from the Resolved
> Time - Start Time.
> Let me know if this answers your question.
>
> thanks
>
> shafqat
>
> --- On *Fri, 1/2/09, Roger Justice * wrote:
>
> From: Roger Justice 
> Subject: Re: SLA's - ITSM 5.5
> To: arslist@ARSLIST.ORG
> Date: Friday, January 2, 2009, 4:46 PM
>
> ** SLAs are either met or breached so the time to complete is not needed.
>
>
> -Original Message-
> From: Warren Baltimore 
> To: arslist@ARSLIST.ORG
> Sent: Fri, 2 Jan 2009 10:39 am
> Subject: SLA's - ITSM 5.5
>
> ** ITSM 5.5
> ARS 6.3
>
> I've been asked to create an SLA against Changes in ITSM.  I have been
> unable to find much documentation on how the SLA module works, but I have
> managed to figure out the creation part.
>
> What I don't understand is this.  I've set up the SLA so that the Goal is
> "Resolution Time" with 16 hours the goal.  The Clock is supposed to start
> running immediately and stop at Status = Resolved.  But when I go to the
> join CHG:Change_SLA to look at the results, I can't find an entry that tells
> me how long it took to resolve.
>
> As I said, this is a bit new to me, and I'm learning by trial and error.
> Am I missing something?  Do I need to set up a field on the Change Form that
> calculates open time so that it can be reported on?  How does the SLA rule
> know when something has passed.
>
> This is the SLA module that comes with the ITSM suite.  Not the add on.
>
> Thanks for any help you might be able to offer!
>
> Warren
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
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SLA's - ITSM 5.5

[Warren Baltimore]

ITSM 5.5
ARS 6.3

I've been asked to create an SLA against Changes in ITSM.  I have been
unable to find much documentation on how the SLA module works, but I have
managed to figure out the creation part.

What I don't understand is this.  I've set up the SLA so that the Goal is
"Resolution Time" with 16 hours the goal.  The Clock is supposed to start
running immediately and stop at Status = Resolved.  But when I go to the
join CHG:Change_SLA to look at the results, I can't find an entry that tells
me how long it took to resolve.

As I said, this is a bit new to me, and I'm learning by trial and error.  Am
I missing something?  Do I need to set up a field on the Change Form that
calculates open time so that it can be reported on?  How does the SLA rule
know when something has passed.

This is the SLA module that comes with the ITSM suite.  Not the add on.

Thanks for any help you might be able to offer!

Warren

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Re: JOBAIDS?

[Warren Baltimore]

I just spoke with my Remedy Admin - Cindy Hegge.  She worked as a Remedy
Instructor for some years.  She's never heard of it

On Thu, Dec 18, 2008 at 3:28 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE <
norm.kai...@eglin.af.mil> wrote:

> That's what I suspected, too, but this admin insists it's some
> executables she used in a Remedy class.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Thursday, December 18, 2008 1:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: JOBAIDS?
>
> **
>
> I'm pretty sure that jobs aids are just a fancy term for documentation.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
> 96 CS/SCCE
> Sent: Thursday, December 18, 2008 1:42 PM
> To: arslist@ARSLIST.ORG
> Subject: JOBAIDS?
>
>
>
> **
>
> Is anyone here familiar with a bundle of resources called JOBAIDS?
> Another developer I work with says she needs it...I'm not familiar with
> it.
>
>
>
> Anyone know about it and where I might get it?
>
>
>
> Thanks,
>
> Norm
>
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Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston

[Warren Baltimore]

Nothing says Merry Christmas quite like a pink slip.

It's happening all over.  Bad times.  Here's to a quick recovery.

Warren

On Wed, Dec 10, 2008 at 8:50 AM, Barber, David <[EMAIL PROTECTED]> wrote:

> ** Sadly not, as mentioned by David J. Easter on the list last week :
>
>
> http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.html
>
> Here's wishing those laid off the best of luck finding alternative
> employment - hope the holiday period is kind to them.
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rudolf Schwarzkopf
> *Sent:* 10 December 2008 11:44
> *To:* arslist@ARSLIST.ORG
>  *Subject:* Re: FW: OT-BMC Software cut 350 jobs, including 50 here in
> Houston
>
>  ** Friday Humor?
>
> On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire <
> [EMAIL PROTECTED]> wrote:
>
>> **
>>
>> I sent this on Friday
>>
>> __
>> *From:  * Sanford, Claire
>> *Sent:  * Friday, December 05, 2008 1:13 PM
>> *To:* 'arslist@ARSLIST.ORG'
>> *Subject:   * OT-BMC Software cut 350 jobs, including 50 here in
>> Houston
>>
>> *BMC Software cut 350 jobs, including 50 here in Houston*
>>
>> By BRAD HEM Copyright 2008 Houston Chronicle
>> Dec. 5, 2008, 12:03PM
>>
>>
>> BMC Software will cut 350 jobs, including 50 in its hometown of Houston,
>> by the end of the month, the company said today in a regulatory filing.
>>
>> The cuts are expected to cost the company $18 million to $23 million in
>> severance and other termination costs, which will be booked in the third and
>> fourth quarters of 2009, BMC said.
>>
>> Company leaders committed to make the cuts on Nov. 20 and notified
>> employees this morning. The layoffs will hit a variety of types of workers
>> in several countries where the company operates. The company has about 1,100
>> workers in Houston and about 5,900 worldwide.
>>
>> BMC said future work force reductions may be needed if global economic
>> conditions continue to deteriorate.
>>
>> [EMAIL PROTECTED]
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>>
>
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Re: Group and User join

[Warren Baltimore]

Gotcha!  I'll give it a shot.

Warren

On Fri, Dec 5, 2008 at 1:50 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** I was talking about the Open Window action...it uses a qual of
>
> ( 'Group List' LIKE ( $Group Number$ +  ";%" )) OR ( 'Group List' LIKE ((
> "%;"  + $Group Number$) +  ";%" )) OR ( 'Computed Grp List' LIKE ( $Group
> Number$ +  ";%" )) OR ( 'Computed Grp List' LIKE (( "%;"  + $Group Number$)
> +  ";%" ))
>
> if you make this your join criteria, I thinkyou should get the same
> results...
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
> *Sent:* Friday, December 05, 2008 10:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Group and User join
>
> ** Good thought, I actually had tried that.  It set's a display only char.
> field on the Group form with the group ID, and then runs the query to pull
> back members.  The only way for me to do that would be to create a new field
> on the Group form, and I really don't want to do that!  I may just have to
> tell the folks who want it no.
>
>
> On Fri, Dec 5, 2008 at 12:17 PM, LJ Longwing <[EMAIL PROTECTED]>wrote:
>
>> ** Take a look at the active link that fires on 'SHOW MEMBERS' button in
>> the group form.  Copy that open window qualificationand use that as your
>> join criteria for the join formsee if that works for you...:)
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
>> *Sent:* Friday, December 05, 2008 10:05 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Group and User join
>>
>> **
>>  Folks, I've got a need to join the Group and user forms so that I can
>> report off of the group form and show the members of each group.
>>
>> I can't figure out how to do it!  Something in the back of my head keeps
>> saying I'm approaching it wrong, but I try not to listen to the voices in my
>> head!
>>
>> ARsystem 6.3
>> ITSM 5.5
>> Oracle
>>
>> Any advice would be most appreciated!
>>
>> Warren
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
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>> html___
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
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> html___
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Re: OT:Holiday Humor - Part III

[Warren Baltimore]

I think there are quite a few suppressed lawyers on this list!

On Fri, Dec 5, 2008 at 12:22 PM, J.T. Shyman <[EMAIL PROTECTED]> wrote:

> **
>
> I'm sure the original wisher would be more than happy to replace your
> non-functional wishes with brand new ones but please note that due to the
> high volume the wish business experiences this time of year that it may be
> 6-8 weeks before the replacement wishes arrive. Sorry, but delivery in time
> for Chrismahanukwanzica can not be guaranteed.
>
>
>
> --- J.T. Shyman
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Scott Parrish
> *Sent:* Friday, December 05, 2008 10:44 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT:Holiday Humor - Part III
>
>
>
> Thank you; however, your "best wishes", as stated in the initial paragraph,
> while accepted in good faith, are not working as advertised. Likewise, the
> second wish, as stated in the second paragraph, was invalidated by the fact
> that previous wishes of this type have not come true. Obviously, it can be
> presupposed that this wish, while again accepted in good faith, is also
> doomed to failure. Under terms of the warranty I am to be given a
> replacement wish or a new wish, at your discretion of course. Either way,
> these wishes ain't what they were cracked up to be so send more.
>
>
>
> Scott Parrish
>
> IT Prophets
>
> (770) 653-5203
>
> www.itprophets.com
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Gidd
> *Sent:* Friday, December 05, 2008 11:19 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT:Holiday Humor - Part III
>
>
>
> *Zero Liability Season's Greetings*
>
> Please accept with no obligation, implied or implicit, our best wishes for
> an environmentally conscious,
>
> socially responsible, low stress, non-addictive, gender neutral,
> celebration of the winter solstice holiday,
>
> practiced within the most enjoyable traditions of the religious persuasion
> of your choice, or secular practices
>
> of your choice, with respect for the religious/secular persuasions and/or
> traditions of others, or their choice
>
> not to practice religious or secular traditions at all.
>
>
>
> We wish you a fiscally successful, personally fulfilling, and medically
> uncomplicated recognition of the onset
>
> of the generally accepted calendar year, but not without due respect for
> the calendars of choice of other cultures
>
> whose contributions to society have helped make America great, (not to
> imply that America is necessarily greater
>
> than any other country or is the only "AMERICA" in the western hemisphere),
> and without regard to the race, creed,
>
> color, age, physical ability, religious faith, choice of computer platform,
> or sexual preference of the wishee.
>
>
>
> (By accepting this greeting, you are accepting these terms. This greeting
> is subject to clarification or withdrawal.
>
> It is freely transferable with no alteration to the original greeting. It
> implies no promise by the wisher to actually
>
> implement any of the wishes for her/himself or others, and is void where
> prohibited by law, and is revocable at
>
> the sole discretion of the wisher. This wish is warranted to perform as
> expected within the usual application of
>
> good tidings for a period of one year, or until the issuance of a
> subsequent holiday greeting, whichever comes first,
>
> and warranty is limited to replacement of this wish or issuance of a new
> wish at the sole discretion of the wisher.)
>
>
>
>
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410-533-5367

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Re: Group and User join

[Warren Baltimore]

Good thought, I actually had tried that.  It set's a display only char.
field on the Group form with the group ID, and then runs the query to pull
back members.  The only way for me to do that would be to create a new field
on the Group form, and I really don't want to do that!  I may just have to
tell the folks who want it no.

On Fri, Dec 5, 2008 at 12:17 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** Take a look at the active link that fires on 'SHOW MEMBERS' button in
> the group form.  Copy that open window qualificationand use that as your
> join criteria for the join formsee if that works for you...:)
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
> *Sent:* Friday, December 05, 2008 10:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Group and User join
>
> **
>  Folks, I've got a need to join the Group and user forms so that I can
> report off of the group form and show the members of each group.
>
> I can't figure out how to do it!  Something in the back of my head keeps
> saying I'm approaching it wrong, but I try not to listen to the voices in my
> head!
>
> ARsystem 6.3
> ITSM 5.5
> Oracle
>
> Any advice would be most appreciated!
>
> Warren
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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410-533-5367

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Group and User join

[Warren Baltimore]

Folks, I've got a need to join the Group and user forms so that I can report
off of the group form and show the members of each group.

I can't figure out how to do it!  Something in the back of my head keeps
saying I'm approaching it wrong, but I try not to listen to the voices in my
head!

ARsystem 6.3
ITSM 5.5
Oracle

Any advice would be most appreciated!

Warren

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410-533-5367

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Re: Economy: Cool and getting cooler. Remedy market: Not so Cool?

[Warren Baltimore]

Ray,

I think that you'll find it just depends on the Market Sector that your
focused on.  I suspect that as far as the US Federal sector goes, things
will remain relatively strong.  Financial and Manufacturing will probably
see some difficulty as companies tighten up.  I would imagine that is true
for State government also.  They are really feeling the pinch with all of
the unfunded federal mandates out there and a huge drop in tax revenues

I hope I'm wrong, but I suspect it's going to get worse before it gets
better

On Tue, Nov 18, 2008 at 12:23 PM, Ray T. <[EMAIL PROTECTED]> wrote:

> Hi listers.
>
> Economy everywhere seems to be getting worse with each passing day.
>
> However, permanent and contract jobs related to Remedy seem to be out
> there in decent numbers, if not in great numbers. At least that's what
> I see in the U.S. I am surprised, to tell you the truth.
>
> What d'you see? In your country/your area?
>
> I've been on a contract for a while, but may be back in the market in
> not so distant future. So I have been trying to  take a pulse of the
> market.
>
>
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Re: Picking a file up

[Warren Baltimore]

AAAUGH!

I knew it was something super simple and right under my nose!

I think I've even done this before.

I REALLY need a beer(s)!

Thanks guys!

On Fri, Nov 7, 2008 at 2:07 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** Lesse...brainstorming
>
> Create a regular form for holding the records that are successful
>
> Create an escalation on User that files on qual 1=2, and add an else action
> push to the form you just created that creates a record
>
> On the from you created, create a series of filters that fire on submit.
> One of them will be a runprocess of
>
> PERFORM-ACTION-ADD-ATTACHMENT  [ "" ]
>
> where field ID is the attachment field on the form you want it to be put
> on, and filename is the csv file you want to attach
>
> I assume you don't want to attach the same file multiple times...so you
> would then probably have another filter/action that goes in and removes the
> file from the filesystem
>
> Then you could have another filter check to see if the attachment field
> contains the file you were looking for, and if it doesn't have it delete the
> record, this would make it so that only records that actually grabbed the
> csv would still exist at the end of the process
>
> You then need a filter that will put that attachment where you actually
> want it of course.
>
>  ------
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
> *Sent:* Friday, November 07, 2008 11:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Picking a file up
>
> **
>  ARS 6.3
> ITSM 5.5
> Solaris 9i
> Oracle
>
> I'm sure there is a way to do this, but for the life of me, I can't
> remember how!  I have a .csv file that is going to be delivered to a
> directory on my Remedy box.  I want my server to check for a .csv file on a
> regular basis, and if it finds one, pick it up and attach it to a form.
>
> Any suggestions?
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
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Picking a file up

[Warren Baltimore]

ARS 6.3
ITSM 5.5
Solaris 9i
Oracle

I'm sure there is a way to do this, but for the life of me, I can't remember
how!  I have a .csv file that is going to be delivered to a directory on my
Remedy box.  I want my server to check for a .csv file on a regular basis,
and if it finds one, pick it up and attach it to a form.

Any suggestions?

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: 2009 BMC World??

[Warren Baltimore]

On Tue, Nov 4, 2008 at 2:56 PM, Steven Pataray <[EMAIL PROTECTED]> wrote:

> ** Okay my sales rep said he heard rumors of having it in Vegas. Anybody
> heard this?
>
> Steve
>
>   On Tue, Nov 4, 2008 at 5:34 AM, strauss <[EMAIL PROTECTED]> wrote:
>
>> So much for budgeting... that's FY 2010 for some of us.
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/
>> From: Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] On Behalf Of John
>> Sent: Tuesday, November 04, 2008 6:07 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: 2009 BMC World??
>>
>> **
>> http://www.bmcworldcommunity.com/conferences
>>
>> It says rescheduled to Oct, 2009.
>>
>> -John
>>
>>
>>
>>
>> --
>> John David Sundberg
>> 235 East 6th Street, Suite 400B
>> St. Paul, MN 55101
>> (651) 556-0930-work
>> (651) 247-6766-cell
>> (651) 695-8577-fax
>> [EMAIL PROTECTED]
>>
>> On Nov 3, 2008, at 11:16 PM, Steven Pataray wrote:
>>
>> ** Has there been any rumors yet on when/where next years BMC World will
>> be? It's budgeting time again and would like to make sure there is enough
>> money.
>>
>> Mahalo's,
>> Steve Pataray
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>>
>> ___
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>>
>
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>



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Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: System time is off on AR System 6.3. Server - Day Light Savings time came early!

[Warren Baltimore]

John, we are having a similar situation.  My server is at Patch 22, but the
Midtier is at 20.  Any ticket that comes in from the midtier is one hour
off.

Anybody else seeing this?

According to the DST docs on BMC's website, Patch 20 is sufficient (although
patch 21+ is desired).

On Thu, Oct 30, 2008 at 1:33 PM, Bilinski, John <[EMAIL PROTECTED]>wrote:

> **
>
> All,
>
> I am running AR System version 6.03.00 patch 20 with  which was the patch
> that came out last year to fix the daylight savings issues caused by the
> Bush Administrations switch of the Day light savings time. I am running on
> top of Oracle 9.2.0.7.0. A Help Desk Ticket Created at 1:25pm today and I
> just looked at the Create Time of the ticket was 12:25pm. Did I miss another
> patch that needed to be applied?
>
> Has anyone else seen this today? What should I do to correct this?
>
> Thanks.
>
> John Bilinski
> US Department of Justice
> Operations Services Staff
> Contractor (CSC)
> 202.305.3202
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




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Warren R. Baltimore II
Remedy Developer
410-533-5367

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ITSM 5.5

[Warren Baltimore]

Anybody know of a company that may still be offering 5.5 classes?

Warren

-- 
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Remedy Developer
410-533-5367

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Re: OT: Friday Humour

[Warren Baltimore]

EXCELLENT

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Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce

[Warren Baltimore]

Sounds like my last design meeting

I guess the jobs really are similar.



On 10/9/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> **  Try this: "What'll it be? Hmmm?" Try that. Come on. We haven't got all
> night. Try it.
>
> What'll it be, HM
>
>
> --Tim
>
>
> - Original Message 
> From: Joe DeSouza <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 9, 2008 1:53:10 PM
> Subject: Re: [ARSLIST] Job: Remedy Developer (Mid Level) - Contract -
> Baltimore, MD - Kforce
>
> ** I may take up to bar tending :-) I look more like a bar tender anyways
> than a software developer! Might fit in there real well
>
>
> - Original Message 
> From: William Rentfrow <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 9, 2008 2:42:57 PM
> Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD -
> Kforce
>
> ** The single worst rate I have ever seen was after the tech bubble burst
> in late 2001 or so - it was $35/hr all inclusive.
>
> I hope we're not headed that direction againif so I may take up
> breadmaking or some other "tangible products" career :)
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> [EMAIL PROTECTED]
> 701-306-6157 C
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza
> *Sent:* Thursday, October 09, 2008 1:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore,
> MD - Kforce
>
>
> ** That really depends on the definition of 'qualified' people doesn't it.
> I mean why would someone who is really qualified (in the true sense of the
> word) accept something lesser than what he/she thinks she is capable of
> making. Especially when you know that the city you are going to be working
> in would not afford you even the bare minimum at 2200 a week, which leaves
> you with a fraction over 1500 after taxes.
>
> My average travel expense on this project is sometimes almost that much
> even at optimized rates as I do a corporate rate on both my hotels and my
> rental car to save a few hundred bucks. So what are you left with - like a
> 100 bucks a week if you accept 55 an hour all inclusive? It would be cheaper
> to work in social services at that rate and get a tax break!
>
> It would be nice to hear from people who accept those kind of rates on how
> they manage their economics! I know I sure as hell wouldn't be able to
> manage mine at those rates..
>
> Joe
> - Original Message 
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 9, 2008 1:59:20 PM
> Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD -
> Kforce
>
> ** Well, it's all about what a willing seller and a willing buyer will
> agree to.  I don't see the logic in working for that kind of rate - many
> perm jobs pay more, with full benefits.  I guess pathetically low rates like
> this will be offered as long as qualified people accept them.  Others have
> to make their own choices, but times would have to be pretty bad for me to
> do so.
>
> Rick
>
> On Thu, Oct 9, 2008 at 10:37 AM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
>> ** 55 in Baltimore is less than junior rates.. Gas is perhaps the most
>> expensive in the US in the DC / Virginia region - whats it like there now 4
>> buck 50 to a gallon? And if you choose to live in the outskirts of Baltimore
>> which might be cheaper on rents, you'll still end up paying the difference
>> on gas. And cost of living is almost as high as NY if not higher - with more
>> than 200 pubs to go to I can see how it can go pretty high :-)..
>>
>> Maybe someone from Baltimore would be in a better position to comment on
>> the cost of living there..
>>
>>
>>
>>
>> - Original Message 
>> From: Daniel Bloom on Sympatico <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Thursday, October 9, 2008 6:33:07 AM
>> Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD
>> - Kforce
>>
>> At junior level rates.
>>
>>
>>
>>   _
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas
>> Sent: October 8, 2008 8:34 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD
>> - Kforce
>>
>>
>>
>> **
>>
>> Only Senior Level positions.
>>
>> Robert
>>
>> - Start Original Message -
>> Sent: Wed, 8 Oct 2008 10:31:31 -0400
>> From: "Kitchen, Joshua T"
>> To: arslist@ARSLIST.ORG
>> Subject: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD -
>> Kforce
>>
>> >
>> > **
>>
>> I have an 8 month contract here in Baltimore for another Remedy Developer.
>> They only need a mid level candidate. We can pay $45/hr on a W2 or $55/hr
>> C2C All Inclusive
>>
>> Visa Status: US Citizen, Green Card, TN-Visa, H1-B
>>
>> Remedy Developer:
>>
>> * 5+ years developing Remedy applica

Re: 2008 User World

[Warren Baltimore]

Since it's my city, I'm pretty sure I can get everyone a discount
Friend of the owner as it were!

*wink*

Warren Baltimore


On 9/25/08, Frank, Gordon M. (CMS/CTR) <[EMAIL PROTECTED]> wrote:
>
> **
>
> Baltimore, MD.
>
>
>
> Inner Harbor
>
> National Aquarium
>
> Fort McHenry
>
> Fells Point
>
> Little Italy
>
> Gettysburg is an hour away
>
> World Class Restaurants everywhere
>
> Art Museums
>
> Annapolis is under an hour away
>
> Washington DC is an hour away
>
> Maryland Steamed Blue Crabs
>
> Chesapeake Bay
>
> Chesapeake Bay Oysters
>
> Philadelphia is an hour and a half away
>
> Camden Yards
>
>
>
> There are several hotels near the Convention Center. There is light rail
> from the airport, but the airport is only 5-10 miles from downtown.
>
>
>
> Gordon M. Frank
>
> Lockheed Martin
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza
> *Sent:* Thursday, September 25, 2008 1:24 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: 2008 User World
>
>
>
> I've worked around in Greenbelt, MD that's not too far from Baltimore, MD..
> I'm not quite sure I found too many interesting things to do there after
> hours except a trip to the Air and Space Museum in VA. What else is
> Baltimore known for?
>
> Joe
>
>
>
> - Original Message 
> From: "Frank, Gordon M. (CMS/CTR)" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, September 25, 2008 12:31:47 PM
> Subject: Re: 2008 User World
>
> **
>
> How about Baltimore , MD ?
>
>
>
> www.Baltimore.org <http://www.baltimore.org/>
>
>
>
> BWI is one of the big airport hubs in the country and the convention center
> can handle most conferences.
>
>
>
> I'd love to introduce you all to a steamed blue crab!
>
>
>
> Gordon M. Frank
>
> Lockheed Martin
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___




-- 
Warren R. Baltimore II
Remedy Developer
206-920-8249

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Re: 2008 User World

[Warren Baltimore]

ooops, just reread that statementgood thing im not and economist!  I
agree with Pascale on all points!  Montreal would be perfect!

Warren


On 9/25/08, Warren Baltimore <[EMAIL PROTECTED]> wrote:
>
> Bonjour Pascale!
>
> Your right about everyone of your points, and it would be a lovely venue.
> The only problem is "and our $$ is back at being lower than the US ... ".
> That makes it a more expensive proposition for all us destitute yanks down
> south!
>
> It's funny, I remember in my youth spending time in a little logging town
> in Quebec - The Rapides des Joachim.  We called it the "Swisha".  Great
> bargood times, good times.  I bet the hotel in the Swisha would love to
> have us.  Course I don't think they could take more then 30 peoplethat
> might be an issue.
>
> Warren
>
>
>  On 9/25/08, Pascale Boyer <[EMAIL PROTECTED]> wrote:
>>
>> **
>> KK my turn to try to sell my location
>>
>> What about beautiful Montreal, Quebec, Canada?
>> We have great food, great convention centers and our $$ is back at being
>> lower than the US ...
>> And yes, we all speak English here too  :o)
>>
>> Pascale Boyer
>> Analyste Expert Remedy
>> Vidéotron Technologie Inc
>> Développement produits affaires & service corporatifs
>> 800, de la Gauchetière, Ouest
>> niveau 1, local 1130
>> Montréal, (Québec)  H5K 1K6
>> Tél.: (514) 380-7841
>> Courriel: [EMAIL PROTECTED]
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 206-920-8249
>



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Remedy Developer
206-920-8249

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Re: 2008 User World

[Warren Baltimore]

Bonjour Pascale!

Your right about everyone of your points, and it would be a lovely venue.
The only problem is "and our $$ is back at being lower than the US ... ".
That makes it a more expensive proposition for all us destitute yanks down
south!

It's funny, I remember in my youth spending time in a little logging town in
Quebec - The Rapides des Joachim.  We called it the "Swisha".  Great
bargood times, good times.  I bet the hotel in the Swisha would love to
have us.  Course I don't think they could take more then 30 peoplethat
might be an issue.

Warren


On 9/25/08, Pascale Boyer <[EMAIL PROTECTED]> wrote:
>
> **
> KK my turn to try to sell my location
>
> What about beautiful Montreal, Quebec, Canada?
> We have great food, great convention centers and our $$ is back at being
> lower than the US ...
> And yes, we all speak English here too  :o)
>
> Pascale Boyer
> Analyste Expert Remedy
> Vidéotron Technologie Inc
> Développement produits affaires & service corporatifs
> 800, de la Gauchetière, Ouest
> niveau 1, local 1130
> Montréal, (Québec)  H5K 1K6
> Tél.: (514) 380-7841
> Courriel: [EMAIL PROTECTED]
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Warren R. Baltimore II
Remedy Developer
206-920-8249

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Re: 2008 User World

[Warren Baltimore]

Baltimore is a perfect example of what I'm saying.  Great city, not one that
you normally think about, but lots to do and see.

On 9/25/08, Frank, Gordon M. (CMS/CTR) <[EMAIL PROTECTED]> wrote:
>
> **
>
> How about Baltimore, MD?
>
>
>
> www.Baltimore.org 
>
>
>
> BWI is one of the big airport hubs in the country and the convention center
> can handle most conferences.
>
>
>
> I'd love to introduce you all to a steamed blue crab!
>
>
>
> Gordon M. Frank
>
> Lockheed Martin
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Warren R. Baltimore II
Remedy Developer
206-920-8249

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Re: 2008 User World

[Warren Baltimore]

Kelly, it's not so much the cost that can be the concern, but the location.
Often when Vegas is the location, there is an association with it that makes
some management think "why would I spend my budget on this guy/gal's
bachnalian vacation in Vegas?"  Trust me, folks in the public sector will
often run into this.

I love going to the User World, and the last one was in a truly interesting
city!  I'd love to see more locations like Vancouver.  Sort of off the
beaten convention path.  Reasonable in price (although the hotel was pricey,
but the value of the USD wasn't helping that).  There are so many smaller
cities in this country that offer wonderful convention facilities and
interesting entertainment venues.  Plus they are centrally located!

How about BUW 2010 - Steubenville, OH?  (just kidding).

Cities like Columbus, OH, Indianapolis, IN or one of my personal favorites,
Chicago IL have so much to offer.  And the expnese is so much less then the
Miami's of the world

Just an idea.

Warren


On 9/25/08, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> **
>
> How far away from the event are the less expensive hotels?
>
> Miami was going to cost a fair amount more than it did in Vancouver because
> I want the convenience of staying near the conference.
>
> There was a day event in New York last week. Even though it was a day event
> it was held in a hotel that the cheapest room was over 400 a night.
>
> It's not just cost. A couple of responses discussed choice between
> listening to a dry discussion on CMDB or slots. Choice between Configuration
> Management or Blackjack. It can be a perception that it's Vegas and little
> time will be spent at the event. In some cases it's not a misconception
> because folks do use events like free vacations.
>
> Maybe it's just me. I don't go for the glitz. I attend for the technical
> content.
>
>
> Dave
> -
> [EMAIL PROTECTED]
> (Wireless)
>
> --
> *From*: Action Request System discussion list(ARSList)
> *To*: arslist@ARSLIST.ORG
> *Sent*: Thu Sep 25 07:57:52 2008
> *Subject*: Re: 2008 User World
>
>  I don't understand why Las Vegas is extravagant. It has more cheap
> flights to it than about anywhere. It does have expensive hotel rooms but it
> also has very reasonable and yet safe rooms. Go to Travelocity and search
> for 3-5 star hotels for less than $100 a night. I got 85 hits including the
> Luxor, Circus Circus, etc. What am I missing?
>
> Kelly Deaver
> [EMAIL PROTECTED]
> (Yes, I work for BMC. This post reflects the opinions of the poster and not
> the official opinion of BMC)
>
>
>
>  Original Message 
> Subject: Re: 2008 User World
> From: "Shellman, David" [EMAIL PROTECTED]
> >
> Date: Wed, September 24, 2008 7:40 pm
> To: arslist@ARSLIST.ORG
>
> Vegas could be problematic. Maybe BMC will listen to this before they
> really decide. As others have pointed out, the economy is not in great
> shape. I work for a company that manufacturers connectors for appliances,
> cars, computers, phones, power lines, etc. People are tightening their belts
> and not buying like they did.
>
> It also not just in the US. The events over the last few weeks are effected
> economies through out the world.
>
> In response, Tyco Electronics is looking at ways to tighten it's belt. A
> conference in Vegas when the economy continues to slow down is not a good
> thing. My asking to attend a conference in Vegas may be frowned upon as
> extravagant.
>
> It maybe similar to scheduling a conference in Florida during hurricane
> season and in a hotel that's going to be renovated. In this case the
> conference maybe held but the technical folks can't come because of the cost
> and the glitz in a bad economy.
>
> Then again we may get lucky and the economy pick up. For me it probably be
> an easier sell if it were in San Francisco or Houston.
> Dave
> -
> [EMAIL PROTECTED]
> (Wireless)
> --
> *From*: Action Request System discussion list(ARSList)
> *To*: arslist@ARSLIST.ORG
> *Sent*: Wed Sep 24 19:51:59 2008
> *Subject*: Re: 2008 User World
> ** Vegas could be problematic
>
> You know what they say, what happens in Vegas, stays in Vegas!
>
> How the heck do we get all of our loot home!
>
> Warren
>
>
> On 9/24/08, Shellman, David <[EMAIL PROTECTED]> wrote:
>>
>> ** Kelly,
>>
>> Thanks for that update.
>> Dave
>> -
>> [EMAIL PROTECTED]
>> (Wireless)
>> --
>> *From*: Action Request System discussion list(ARSList)
>> *To*: arslist@ARSLIST.ORG
>> *Sent*: Wed Sep 24 07:47:43 2008
>> *Subject*: Re: 2008 User World
>>
>>  If you want to be kept informed on the saga of User World(s) you have to
>> 'opt in' to get email. This is a requirement to meet the "no spam" type
>> rules. You can do this by filling out this form -
>> http://www.bmc.com/webforms/webforms.cfm?template=3644
>>
>> Kelly D

Re: 2008 User World

[Warren Baltimore]

Vegas could be problematic

You know what they say, what happens in Vegas, stays in Vegas!

How the heck do we get all of our loot home!

Warren


On 9/24/08, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> **
>
> Kelly,
>
> Thanks for that update.
> Dave
> -
> [EMAIL PROTECTED]
> (Wireless)
>
> --
> *From*: Action Request System discussion list(ARSList)
> *To*: arslist@ARSLIST.ORG
> *Sent*: Wed Sep 24 07:47:43 2008
> *Subject*: Re: 2008 User World
>
>  If you want to be kept informed on the saga of User World(s) you have to
> 'opt in' to get email. This is a requirement to meet the "no spam" type
> rules. You can do this by filling out this form -
> http://www.bmc.com/webforms/webforms.cfm?template=3644
>
> Kelly Deaver
> [EMAIL PROTECTED]
> (Yes, I work for BMC. This post reflects the opinions of the poster and not
> the official opinion of BMC)
>
>
>
>  Original Message 
> Subject: Re: 2008 User World
> From: "Shellman, David" [EMAIL PROTECTED]
> >
> Date: Tue, September 23, 2008 6:23 pm
> To: arslist@ARSLIST.ORG
>
> ** Hmmm.  It appears I just got an "official email" from [EMAIL PROTECTED]
> the subject of "BMC UserWorld Miami Reimbursement Process."  It details what
> forms to fill out, where to send the receipts, etc.
>
> I spoke with another person that had registered and she was given a
> reimbursement process 2 weeks ago.
>
> Just as FYI, the last paragraph of the "official email" is below:
>
> Mark Your Calendars
> Many of you have been asking, and we are pleased to let you know that
> UserWorld will be held in October 2009. Look for more details including
> dates and locations coming soon!
> Dave
>
>
>  --
> *From:*Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Easter,
> David
> *Sent:* Tuesday, September 23, 2008 1:01 PM
> *To:[EMAIL PROTECTED]
> *Subject:* Re: 2008 User World
>
>
> ** FYI - there have been no official communications sent out on this
> matter.  The information here is, at this time, speculation.  I have
> confirmed with the organizers that the information here is *NOT* confirmed
> at this point.  When an official communication goes out, I will certainly
> again update this community.
>
> Not calling anyone a liar - I'm sure some message from someone did go out -
> but anything sent/received is not conformed and not official..
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:*Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Shellman,
> David
> *Sent:* Tuesday, September 23, 2008 8:22 AM
> *To:[EMAIL PROTECTED]
> *Subject:* Re: 2008 User World
>
>
> ** No 2008 BUW.  Those that registered are to get refunds.
>
> The email I received noted that there will be more information posted on
> the web site by the end of the week.
>
> Dave
>
>  --
> *From:*Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, September 23, 2008 11:19 AM
> *To:[EMAIL PROTECTED]
> *Subject:* Re: 2008 User World
>
>
> ** So there will be NO 2008 BUW?  Or did they say?  It is a bit late, I
> guess...
>
> Rick
>
> On Tue, Sep 23, 2008 at 8:11 AM, Shellman, David <
> [EMAIL PROTECTED]> wrote:
>
>> ** Just received an update concerning 2008 User World (US version).  Look
>> forward to 2009 User World in Vegas next October.
>> Dave
>> Dave Shellman
>> Phone:  (717) 810-3687
>> Fax:(717) 810-2124
>> email:  [EMAIL PROTECTED]
>> *Tyco** Electronics*
>> MS 161-043
>> PO Box 3608
>> Harrisburg, PA 17105-3607
>>
>>
>> __Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are"
>> html___
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
> the Answers Are" html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Warren R. Baltimore II
Remedy Developer
206-920-8249

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Re: OT: BBQ tour

[Warren Baltimore]

Boy

I gotta say, I "smell" a bar-b-q war a growin

Best kind off flame war there is.  Better than Mac v. Windows v. Linux


On 6/13/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote:
>
> **
>
> Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I
> think one in Norman, as it was discussed the other day on the list.
>
>
>
> It's probably as good as Oklahoma gets for BBQ
>
>
>
> Google maps it to find the locations.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *McClure, Don
> *Sent:* Friday, June 13, 2008 12:43 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: BBQ tour
>
>
>
> Hi Rick…..and if you end up in North Texas (Ft Worth, Dallas, general
> area)…try Sonny Bryan's.
>
> The original is a hole-in-the-wall on Inwood Rd, just north of downtown
> Dallas…but with a
>
> large number of very expensive autos parked out front every day at
> lunchtime(even seen
>
> one custom 2008 Lambo…..).
>
>
>
> Website:  www.sonnybryans.com.
>
>
>
> Hope your journey is a great time!
>
>
>
> Don W. McClure, P.E.
>
> Data Administrator & System Engineer
>
> Computing & IT Center, Call Tracking Administration
>
> University of North Texas, Denton
>
> dwmac_at_unt.edu
>
>
>
> "That which counts cannot necessarily be counted: that which can be counted
> will not always count."  -- Albert Einstein
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
> *Sent:* Friday, June 13, 2008 11:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: BBQ tour
>
>
>
> **
>
> Wow Rick!  Great idea for a father son trip  And a wonderful way to
> send him off on a truly momentous journey!  Good luck to him (and you).
>
>
>
> Sometimes (I've discovered) the best way (in the south...can't speak for
> TX) to find great Q is to get off the beaten path.  Find those little
> country towns and look to see which place has parking!  There are some real
> hidden gems out there!
>
>
>
> I just found out that this is my last month in Seattle, but your idea has
> inspired me to pull out my Oklahoma Joe for one more round of smoking before
> I load up the family and head East.
>
>
>
> Take care of yourself, We'll keep young master Cook in our thoughts!
>
>
>
> Warren
>
> On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
> We're still planning the specifics, and here's where all y'all come in:
>
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
>
> Thanks in advance for sharing!
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the University
> of Washington, or the State of Washington. They are my own. __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
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Re: OT: BBQ tour

[Warren Baltimore]

Wow Rick!  Great idea for a father son trip  And a wonderful way to send
him off on a truly momentous journey!  Good luck to him (and you).

Sometimes (I've discovered) the best way (in the south...can't speak for TX)
to find great Q is to get off the beaten path.  Find those little country
towns and look to see which place has parking!  There are some real hidden
gems out there!

I just found out that this is my last month in Seattle, but your idea has
inspired me to pull out my Oklahoma Joe for one more round of smoking before
I load up the family and head East.

Take care of yourself, We'll keep young master Cook in our thoughts!

Warren

On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

> ** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
> We're still planning the specifics, and here's where all y'all come in:
>
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
>
> Thanks in advance for sharing!
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington. They are my own.

___
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Re: ARS 7

[Warren Baltimore]

Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple.
BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to
the current ITSM suite as an upgrade, but more of a new installation!

That being said, I'd probably talk with some of the folks on this list about
that in great detail.  It may well be worth your time

Warren


On 6/4/08, Brad Terhune <[EMAIL PROTECTED]> wrote:
>
> Hi list!
> I could really use some help.  I have been blissfully "coasting" along
> with ARS 6.3 Helpdesk v. 5.6.  However, I know that I need to upgrade
> my ARS version.  I am running on a Windows Server 2003 platform with a
> remote Oracle database (10i I think thought the DBA could confirm
> unconditionally).
>
> Is the upgrade as big a deal as it would appear based on what I have
> read in the past, or is it no different than the upgrades had to do
> from 5 to 6, etc?
>
> I really like the Helpdesk 5.6 application and have customized it.  I
> could just use any advice, war stories, warnings that you all would
> feel inclined to give.  Thank you,
> Brad Terhune
> [EMAIL PROTECTED]
> IT Team Leader
> University of Tennessee Health Science Center
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>



-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
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Re: SQL Stored procedures - RESOLVED!

[Warren Baltimore]

OkAfter much struggle, I discovered the fix.

Instead of using Linked Servers, I needed to set up Remote Servers for each
server on the source and target servers.  This allowed the sp to go through!

Thanks for all the good thoughts everyone!

Warren


On 6/2/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
> **
>  Try setting the [baker].[amcaslocal].[dbo] part to a field say
> $ServerTableOwner$ and then use
>
>
>
> EXEC $ServerTableOwner$.[AA_Disadvantaged_WordSearch_01]
> @lineup_input_appl_id = 160240 in your AL..
>
>
>
> That may prevent the AR Server from removing the server name..
>
>
>
> Joe
>
>
>
>  - Original Message 
> From: Warren Baltimore <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, June 2, 2008 2:59:12 PM
> Subject: Re: SQL Stored procedures
>
> ** Yes, I did check that the user was correct (ARAdmin) and that it has
> permissions.  In fact, the stored procedure was authored by ARAdmin!
>
> Warren
>
> When we first built this procedure, it was running on a db that was on the
> Local Remedy SQL Server.  The difference now is that it is being called from
> a linked server.
>
> When it is called by ARAdmin in the query analyzer using the following
> syntax, it works fine:
>
> EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01]
> @lineup_input_appl_id = 160240
>
> I am calling this from the Local Remedy Server by the way.
>
> When Remedy calls it, we have found that the server name [baker] is being
> dropped from the call.
>
> Warren
>
>
> On 6/2/08, Pavel Guedez <[EMAIL PROTECTED]> wrote:
>>
>> **  Warren when you tested the syntax in query analyzer. Did you log in
>> as ARADMIN?, that for check if you have the right permissions, check this
>> out and if you have the permissions, verify the syntax on procedure (OUTPUT
>> parameters)
>>
>> Pavel
>>
>>
>> - Original Message 
>> From: Joe DeSouza <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Monday, June 2, 2008 1:42:06 PM
>> Subject: Re: SQL Stored procedures
>>
>> **
>> Does the ARSystem database user aradmin have permissions to the store
>> proceedure? Does aradmin have permissions to the DB link and any other
>> resource that the stored proceedure may be using?
>>
>> Joe
>>
>>  - Original Message 
>> From: Warren Baltimore <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Monday, June 2, 2008 12:42:33 PM
>> Subject: Re: SQL Stored procedures
>>
>> ** EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01]
>> @lineup_input_appl_id = $APPL_PERSON_ID$
>>
>> I'm using the same syntax in all of my other procedure calls.  The
>> difference here being this is the only one that exists on a remote server.
>> I've tested the syntax in query analyzer.  I'm not sure what else it could
>> be (syntax wise).
>>
>> Thanks for the help!
>>
>> Warren
>>
>> On 6/2/08, Dave Saville <[EMAIL PROTECTED]> wrote:
>>>
>>> Warren
>>>
>>> Are you sure you have the correct invocation syntax in Remedy? ISTR it
>>> is a bit picky.
>>>
>>> --
>>> Regards
>>>
>>> Dave Saville
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> UW Medicine IT Services
>> School of Medicine
>> University of Washington
>> Box 358220
>> 1325 Fourth Ave, Suite 2000
>> Seattle, WA 98101
>>
>> The opinions expressed in this e-mail are in no way those of the
>> University of Washington, or the State of Washington.  They are my own.
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the University
> of Washington, or the State of Washington.  They are my own. __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
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Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: SQL Stored procedures

[Warren Baltimore]

Yes, I did check that the user was correct (ARAdmin) and that it has
permissions.  In fact, the stored procedure was authored by ARAdmin!

Warren

When we first built this procedure, it was running on a db that was on the
Local Remedy SQL Server.  The difference now is that it is being called from
a linked server.

When it is called by ARAdmin in the query analyzer using the following
syntax, it works fine:

EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01]
@lineup_input_appl_id = 160240

I am calling this from the Local Remedy Server by the way.

When Remedy calls it, we have found that the server name [baker] is being
dropped from the call.

Warren


On 6/2/08, Pavel Guedez <[EMAIL PROTECTED]> wrote:
>
> **  Warren when you tested the syntax in query analyzer. Did you log in as
> ARADMIN?, that for check if you have the right permissions, check this out
> and if you have the permissions, verify the syntax on procedure (OUTPUT
> parameters)
>
> Pavel
>
>
> - Original Message 
> From: Joe DeSouza <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, June 2, 2008 1:42:06 PM
> Subject: Re: SQL Stored procedures
>
> **
> Does the ARSystem database user aradmin have permissions to the store
> proceedure? Does aradmin have permissions to the DB link and any other
> resource that the stored proceedure may be using?
>
> Joe
>
>  - Original Message 
> From: Warren Baltimore <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, June 2, 2008 12:42:33 PM
> Subject: Re: SQL Stored procedures
>
> ** EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01]
> @lineup_input_appl_id = $APPL_PERSON_ID$
>
> I'm using the same syntax in all of my other procedure calls.  The
> difference here being this is the only one that exists on a remote server.
> I've tested the syntax in query analyzer.  I'm not sure what else it could
> be (syntax wise).
>
> Thanks for the help!
>
> Warren
>
> On 6/2/08, Dave Saville <[EMAIL PROTECTED]> wrote:
>>
>> Warren
>>
>> Are you sure you have the correct invocation syntax in Remedy? ISTR it
>> is a bit picky.
>>
>> --
>> Regards
>>
>> Dave Saville
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the University
> of Washington, or the State of Washington.  They are my own. __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"