OT: Friday Humor - The Green Thing (Eco Friendly Iniative)
Since it is Friday and it has been one of those weeks I feel compelled to put what an (older) friend sent to me here. I do live in Austin, TX, after all (where plastic bags are now banned, and you get charged for paper bags - Except at Target, apparentyl) . Checking out at the store, the young cashier suggested to the me the other day, that I should bring my own grocery bags because plastic bags weren't good for the environment. I apologized and explained, We didn't have this green thing back in my earlier days. The clerk responded, That's our problem today. Your generation did not care enough to save our environment for future generations. She was right -- our generation didn't have the green thing in its day. Back then, we returned milk bottles, soda bottles and beer bottles to the store. The store sent them back to the plant to be washed and sterilized and refilled, so it could use the same bottles over and over. So they really were recycled. But we didn't have the green thing back in our day. Grocery stores bagged our groceries in brown paper bags, that we reused for numerous things, most memorable besides household garbage bags, was the use of brown paper bags as book covers for our school books. This was to ensure that public property, (the books provided for our use by the school) was not defaced by our scribblings. Then we were able to personalize our books. But too bad we didn't do the green thing back then. We walked up stairs, because we didn't have an escalator in every store and office building. We walked to the grocery store and didn't climb into a 300-horsepower machine every time we had to go two blocks. But she was right. We didn't have the green thing in our day. Back then, we washed the baby's diapers because we didn't have the throw-away kind. We dried clothes on a line, not in an energy gobbling machine burning up 220 volts -- wind and solar power really did dry our clothes back in our early days. Kids got hand-me-down clothes from their brothers or sisters, not always brand-new clothing. But that young lady is right, we didn't have the green thing back in our day. Back then, we had one TV, or radio, in the house -- not a TV in every room. And the TV had a small screen the size of a handkerchief (remember them?), not a screen the size of the state of Montana . In the kitchen, we blended and stirred by hand because we didn't have electric machines to do everything for us. When we packaged a fragile item to send in the mail, we used wadded up old newspapers to cushion it, not Styrofoam or plastic bubble wrap. Back then, we didn't fire up an engine and burn gasoline just to cut the lawn. We used a push mower that ran on human power. We exercised by working so we didn't need to go to a health club to run on treadmills that operate on electricity. But she's right; we didn't have the green thing back then. We drank from a fountain when we were thirsty instead of using a cup or a plastic bottle every time we had a drink of water. We refilled writing pens with ink instead of buying a new pen, and we replaced the razor blades in a razor instead of throwing away the whole razor just because the blade got dull. But we didn't have the green thing back then. Back then, people took the streetcar or a bus and kids rode their bikes to school or walked instead of turning their moms into a 24-hour taxi service. We had one electrical outlet in a room, not an entire bank of sockets to power a dozen appliances. And we didn't need a computerized gadget to receive a signal beamed from satellites 2,000 miles out in space in order to find the nearest burger joint. But isn't it sad the current generation laments how wasteful we older folks were just because we didn't have the green thing back then? .. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG13 Call For Papers - Extended by Popular Demand!
Due to an overwhelming request to extend the deadline, we are extending the call for papers ending on May 31st. Here are some details about the content we have received, reviewed and responded to as of this morning (more came in as I was typing and I will share the updates later this week or next). Companies that have submitted topics to date are: BMC Software Unisys Corporation Effective Technologies Vyom Labs Pvt. Ltd. Accenture Scapa Technologies PMG Artesys SAIC for Sandia National Laboratories Missing Pieces Software Solutions Mansystems Deutschland GmbH L-3 Communication Hindsight Technologies Inc. Guavus, Inc. ERWE ConAgra Foods Inc. Devoteam Sharp HealthCare Shyle Networks LLC Memorial Hermann Healthcare Topics cover a lot of great areas such as: Service Request Management Service Catalog Upgrade to ITSM 8.1 The New Rules Based Email Hub and Spoke Performance Tuning ITSM Maturity Assessments Service Level Management Dynamic SR Approvals Analytics/Reporting Moving SRDs from Dev thru Prod Documenting Processes OnDemand Mobility Flashboards Performance Health Check Free automated GUI test tools Getting the Mo$t from your Con$ulting Dollar$ ADDM Branding SRM (Skins etc.) SCCM-CMDB Integration License Compliance Management We also have several panels like the one last year with our ARS List members driving it: BMC Remedy Developer Studio Client Tool Tips and Tricks Panel 2013 If you haven't created your account to allow you to submit topics you can do so here as well as login to your existing account (some of you have updated your submissions based upon feedback from the Board, so thank you). http://www.wwrug13.com/papers.html You can find registration links here: http://www.wwrug13.com/registrations.html I am personally looking forward to seeing you all again (and some of you for the first time) in San Jose this year. Keep 'em coming! Phil Bautista WWRUG13 Advisory Board http://www.wwrug13.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road...
And Bid! (as well as listen...) Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Doug Blair d...@blairing.com Date: Fri, 5 Apr 2013 11:47:44 -0400 To: arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... David, This is astonishing news! Not only have I been a rabid follower of your cont ributions here over the years but we have worked (together? At? In spite of? ) each other at numerous conferences, presentations and our other meetings. Y our reputation, dedication and knowledge is incredibly detailed. Your patien ce, perseverance and diplomacy unmatched. And you're a damn fine auctioneer! Please keep us posted as your circumstances change. When David talks, people listen! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attribut ed to Steve Jobs :-) On Apr 4, 2013, at 8:25 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general m anager for the Oakland A's) had advice for delivering bad news - just give i t to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this grou p wasn't an official function for BMC, obviously this turn of events puts a s ignificant kink in my continued involvement in the ARSList. :-) Note that t his is in no way a result of the April Fool's posting that I sent out... les t someone jump to an errant conclusion. I won't be able to discuss any det ails of the situation, but you guys deserved to hear the news straight from t he horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the rea son for that. This is the most vibrant, animated and supportive group I've e ver had the pleasure to be a part of. I've met many of you in person, talke d with even more in virtual space, but I feel like a part of a family with a ll of you. I will truly miss the opportunity to represent the brand and pro ducts that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com) will cease functioning, but I 've created a new E-mail address (david_easter...@yahoo.com) and subscribed t o the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in t his E-mail do not necessarily reflect those of BMC Software, Inc. My volunta ry participation in this forum is not intended to convey a role as a spokesp erson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG13 - Call for Papers Announcement
The WWRUG2013 Advisory Board is excited to announce that the Call for Papers is officially open as of April 2, 2013 for the WWRUG13 Conference! The Process: Our process involves a few steps 1. Login to the portal (www.wwrug.org/register) and create an account (will require your Bio 1000 characters or less, Photo, and shirt size). 2. Once created, you will use this account to login and submit your topics (www.wwrug.org), including a Synopsis (summary of your topic, brief 750 characters or less), and an Abstract (full description of the topic). 3. Select the Technical Skill Level (Entry Level, Intermediate, Advanced, or None), Classification (Product, Service, Case Study, Educational, Integration, or Other), Categorization (AR System Core, ITSM, CMDB, ADDM, Custom Application, OnDemand or Other), and Specification (Technical, Management, Training, Vendor or Other). 4. Topics will be reviewed and notices of status will be sent to you as the submitter by 15 May 2013. 5. If your topic is selected by the WWRUG13 Board, you will be notified by 15 May and will be asked to submit a rough draft of your presentation (in the format of the PowerPoint template downloaded from the portal) using your account and the portal where the account was created. HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors found by WWRUG Advisory Board): A. Ensure you download the template from the portal B. Omit any extra formatting (like company specific headers, footers, proprietary notices, etc.) C. Review each page to make sure you have the page number, header, footer, in place D. All slide titles need to be on a single line E. Make sure the font is consistent throughout the entire presentation F. Graphics may not cover the header, footer or page number, must be visible on the page and not extend past the borders G. Use spell check to ensure your content is spelled correctly 6. Once the WWRUG Advisory Board reviews your draft, you may be asked to make changes and upload them via the portal. 7. Deadlines are strictly enforced this year. As part of the submission process, you will be presented with the Speakers Agreement and asked to agree with the terms before you can proceed. Failure to meet the deadlines will result in your topic being dropped from the Conference, no exceptions. 8. The deadlines are listed here below: a. Submission of ABSTRACT, SYNOPSIS and TOPIC Due Date of May 15, 2013 b. Submission of rough draft of PRESENTATION to be considered by WWRUG Due Date of June 15, 2013 c. Revision and editing as required by WWRUG d. Submission of revisions to WWRUG Due Date of July 11, 2013 General Information: 1. If your topic is selected, your Conference fees will be Paid in Full, if you register for the conference by May 31, 2013. 2. ALL DRAFTS must use the WWRUG13 Template provided on the website via the portal. Submissions not using this format will be rejected. 3. ALL revisions will be uploaded to the site, no emailed submissions or updates will be accepted. To create your account use this link: (www.wwrug.org/register) If you already have an account - submit your topic, download the PowerPoint template, upload your draft or revisions, login to the portal by using this link: (www.wwrug.org) To view this information on our webpage go to http://www.wwrug13.com/papers.html We have a short window based upon the timelines above but we already have two papers from industry veterans! Phil Bautista http://www.wwrug.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG12 - Breaks All Records! (And the confidence a Remedy Rockstar tattoo provides)
So I can tell you with confidence that we have the Greatest number of sessions EVER at a WWRUG event since we started putting it on in '09 (over 100 Breakout Sessions this year and we had to add another room to our normal schedule of five rooms every day). We have (according to my sources) the highest number of registrations to date this year for any WWRUG we have ever put on for you (and we still have 20 days to go)! Plus (S)...I just re-ordered 1000 of the Remedy Rockstar tattoos made famous by all of you at our Celebration in '10. Perhaps I should give you a few key reasons to attend WWRUG12 this year (In no particular order - Credit: Doug Mueller): 10. The Greatest Number of Breakout Sessions to date for a WWRUG event. (http://www.wwrug12.com/breakouts.html) 9. Renewed Vigor for Evening with Engineering (No one leaves until all questions are addressed - including Darius and Doug - note: alcohol may be involved) 8. Access to BMC Engineers, Product Managers, and Technical folks (at least three folks from Support are going to be there and one of them, Carin Sinclair, is going to present on how to get the most out of your support calls by leveraging logs etc.) 7. You get to see all of our Sponsors and visit their booths to see/touch/test drive some really cool new/updated tools/apps including the centrally located BMC booth! (http://www.wwrug12.com/sponsors.html) 6. Entertainment - We are brining back The Brew this year (http://www.brewmusic.com/) - but they will be doing two Smooth Jazz sets for us this year, plus our very own Remedy Rockstar band including guest appearances by some of our own Remedy crowd (you will just have to come to find out who!). 5. You get to see the new tattoo we have created for this year's conference (plus we will have some more Remedy Rockstar tattoos for when you are out strolling the streets at night in your Hawaiian shirt - make sure you roll up your sleeves to reveal your ink, Theresa...) 4. Great food (trust me we have tried it!) 3. Lots of nearby activities, restaurants, shopping, etc. (https://maps.google.com/maps?f=qsource=s_qhl=engeocode=CQSsqW8jx6h4FeqnOQIdVB68-CknFWMju8yPgDE9hgdwL7bS-gq=restaurants,+loc:+The+Fairmont+San+Jose+Hotel,+170+South+Market+Street,+San+Jose,+CA+95113aq=sll=37.332631,-121.04sspn=0.010988,0.026071vpsrc=0t=hie=UTF8hq=restaurants,hnear=ll=37.332972,-121.888976spn=0.010988,0.026071z=16) 2. Great weather outside and no smoking inside (we heard you at the Hard Rock last time)! 1. You get to see all of your ARSList and WWRUG friends! If you haven't registered and need to quickly, here are the links to the hotel and conference: Hotel: https://resweb.passkey.com/Resweb.do?mode=welcome_ei_neweventID=7740428 Conference: https://www.amireg.com/reg.cfm?regwebID=401 Looking forward to seeing you all in San Jose next month! Phil Bautista WWRUG Technical Sessions Director (or whatever I am being called today) http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 Submission Deadline - Extended!!
Hello fellow ARSLister's and WWRUG'ers, A couple of great things have happened since my last (mid-week) blast to you (from Bangalore, India). 1. We have extended the deadline for submissions to July 9, 2012 to accommodate lots of folks on holiday and PTO. 2. We have expanded the scope of the conference to include presentations on ADDM, Analytics, and Cloud based services (Remedy as a Service). 3. We have received over 30 NEW submissions since my last email to you all two weeks ago. With that said, you have less than a week to get your topics submitted to the board for review. If you have not submitted your topic you can do so at www.wwrug.org/register (registers you for topic management, NOT the conference). If you have already submitted your topic, you should have received an email from us acknowledging your submission. I simply don't have the bandwidth to list all of the topics here. Once we have made our selections, they will be posted here and all the submitters will receive email notices of their topic's status. Looking forward to seeing you all in San Jose, CA this October. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 Weekly Topic Update
Hi Listers, Here are some more great topics that we are considering for WWRUG12 in October this year. Still have to run these by the board, but wanted to update you on what we are looking at for Breakout Sessions. You still have until July 1, 2012 to get your topics in to us. After that we close the window to accept topics. Looking forward to seeing you all in October. The following submission has been made by Walt Klos from Seamless Technologies Inc.. Topic Details Topic: The tribulations of bringing SCCM data into BMC Atrium Abstract: This is the age of data. We have lots of data around us, but not so much information as we need. The BMC Remedy ITSM tool is a great was to drive a technology services business, but it needs information to make the business run. SCCM is a unique tool for administering a large population of Windows (and other platforms) systems. SCCM creates information about these systems as lists of computers, components, and software. This information would be very valuable for financial analysis and corporate controls and planning; so if the information could be copied to Remedy then Remedy would have a much better database for financial analysis. The Seamless Data Pump is a tool that handles that transfer. Drop it in place and two hours later you are moving information to Remedy. Synopsis: THE PROBLEMS OF SCCM TO ATRIUM INTEGRATION Why should SCCM data be a benefit to financial asset management? What are the major issues that arise with SCCM integration? Present a product that can handle the major issues of integration. THE SEAMLESS DATA PUMP Describe the creation of CIs and relationships. Focus on the special capabilities that make customization a breeze. Display the extensive ETL simulation capabilities. Demonstrate the awesome normalization capability. Discuss real use cases where the product has been tested to its limits. Technical Skill Level: Intermediate Classification: Integration Categorization: Vendor Specification: Technical The following submission has been made by Hugo Vuong from BMC. Topic Details Topic: Optimizing the AR Web Stack for Performance and High Load Abstract: Sizing a web application stack correctly to support the targeted web load is non-trivial. Beyond the hardware, allocation of resources and configuration of the JVM, web container, and web application plays a critical role in maximizing the load handling and performance of the web application. This presentation covers the monitoring, adjustment, and configuration of the BMC AR Platform web stack (JVM, tomcat, Mid-tier) to optimize performance and handling of web load. Synopsis: This is a very complex topic and is highly specialized; however sufficient tools and techniques will be introduced so that the participant can monitor the web stack behavior and make adjustments. A guideline for interpreting monitored result is provided to guide the participant in making optimal adjustments. The presentation includes: - JVM monitoring - JVM configuration and resource allocation - Garbage Collection - Heap allocation - 64 bit JVM optimization - Tomcat HTTP service threads configuration - HTTP service threads pool - HTTP request buffer pool - Midtier configuration - ehcache - AR API connection pool - connection pool management Technical Skill Level: Advanced Classification: Other Categorization: AR System - Core Specification: Technical -- The following submission has been made by Yogesh Ketkar from Vyom Labs Pvt. Ltd.. Topic Details Topic: Performance Testing of BMC Remedy 7.6 Abstract: How to do performance testing of Remedy using SilkPerformer and JMeter. Pros and Cons of Commercial vs Open Source tool. Best practices of writing scripts in both SilkPerformer and JMeter. Synopsis: This session will cover: * Customer case study of performance testing using SilkPerformer. In particular ⢠how to come up with virtual users count ⢠how to do performance analysis and reporting * Test suite we have developed using JMeter. Technical Skill Level: Intermediate Classification: Education Categorization: AR System - Core Specification: Technical Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
[no subject]
Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
using the arrow key s. This feature is there but it doesn't seem to work as well. There also se ems to be some bugs with group moving/resizing fields in devstudio still 3. Sometimes I select fields to add to a setfields or push fields and the y don't take. I have to select the field again. This bug has been around si nce day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to t he run process commands, improve the memory utilisation and I'll be even ha ppier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.netmailto:jdsouz a...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and red uced my smoking to almost nothing! -Original Message- From: bullcreek.comhttp://bullcreek.com/ Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem. general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relation ship, Forms, Filters, Properties etc.) and stick them on other windows as w ell as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.comhttp://www.bullcreek.com/ Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304tel:512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGm ailto:arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guillaume@DC SHQ.COMmailto:guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management t o u pgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about De vStudio and the old admin tool. . I truly believe that once you are comfo rtable wi th DevStudio, you will be much more productive (if you already a re an exper ienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7 .5 was the over-grouping with the parentheses in qualifications in join f orms, active links, etc, but that has been fixed. I don't know if it w as 7 .6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP 2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGm ailto:arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedygal@GMAIL .COMmailto:remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliabili ty. If there was one thing you would change about DevStudio, what would it be? Thank you Carin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers
Re: Sr. Remedy Administrator/Developer - Denver, CO
I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO., 3-server backup in Reston, VA., and 4 additional servers for repor ting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables ag reed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change
Re: DevStudio Tool
One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to u pgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable wi th DevStudio, you will be much more productive (if you already are an exper ienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7 .5 was the over-grouping with the parentheses in qualifications in join f orms, active links, etc, but that has been fixed. I don't know if it was 7 .6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliabili ty. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Very Soon: BMC RD proactively Sharing and openly Interacting
I think BMC should host a one hour radio show where listeners could call in with their questions about AR System, Mid Tier, Workflow, Apps, Integrations, etc. with Doug Mueller and perhaps David Easter, Matt Laurenceau, or perhaps Lisa K (who did a great job on the 7.7 Beta calls), host the show kind of like a BMC Remedy version of Car Talk. Interestingly, this was brought up to me years ago but I wasn't sure I had the bandwidth for it. Now I am certain that I don't! :-) Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Jason Miller jason.mil...@gmail.com Date: Thu, 1 Mar 2012 12:25:16 -0500 To: arslist@ARSLIST.ORG Subject: Re: Very Soon: BMC RD proactively Sharing and openly Interacting This is awesome Matt! Jose, I definitely see your point. My thought is having it in a phone call format will provide a bit more of a dynamic interaction. For example I can post a discussion in the BMC Communities and there is a good chance I will get a reply from somebody at BMC. A response isn't guaranteed though. Now BMC obviously has the right to not answer a question on the phone but the expectation is you have their time right then and there and somebody will respond. If it will be anything at like the beta calls have been a BMC employee will take the task of following up on (appropriate) questions that could not be answers right then an there. In the Communities your question could go without a response. Aside from that it seems to me that text on a web page can't cover a topic quite as thoroughly as a voice conversation. It is great for listing step by step instructions but does not work quite as well for working out conceptual topics. Maybe the call can be recorded and posted to the Communities? Jason On Wed, Feb 29, 2012 at 8:41 AM, Jose Huerta jose.hue...@sm2baleares.eswr ote: ** Just to contribute, I like the idea. But I would prefer to hold it at the communities in a forum format. Thus, it can be readed by other professionals later. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensa je por otras personas no está autorizado, por lo que en tal caso, le rogam os que nos lo comunique por la misma vía, se abstenga de realizar copias d el mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 29, 2012 at 16:35, Matt Laurenceau matt.laurenc...@gmail.com wrote: ** BMC is launching a monthly *BMC Atrium Ask the Experts* series to discuss Best Practices and to answer your architecture and implementatio n questions. The format is informal and simple. BMC product managers and architects will start the call with a short discussion on a select BMC Atrium topic, then open up the forum for YOUR questions. All Atrium-related topics are fair game. We will have *Architects, Product Managers Product Marketing* on the phone to answer your questions. We ask that product specific support questions be routed thro ugh normal channels. To register for the first call happening on March 6th 2012 at 8am PST, please register at http://tinyurl.com/AtriumRSVP. Looking forward to interacting, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB: Remedy Developer in Washington DC
What is the rate? Bear in mind we all know what market rates are and what BMC Charges... (and no, its not $50-75/hr!!!) Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: bob lind lindinmos...@gmail.com Date: Fri, 24 Feb 2012 08:49:18 -0500 To: arslist@ARSLIST.ORG Subject: JOB: Remedy Developer in Washington DC Please email all inquiries to ka...@klslconsulting.com 284294 - Remedy Developer 7 month contract position closes 3/2 Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms. Experience in BMC Remedy AR System ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools. Roles and Responsibilities: Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes. Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance. Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks. Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks. Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans. Strong communication skills is highly desired. Required Experience: BMC Remedy AR System Development (Required 8 Years) BMC Remedy ITSM Suite of Applications Configuration (Required 5 Years) BMC Atrium CMDB Configuration (Required 4 Years) Knowledge in SQL databases (Required 3 Years) Experience deploying Remedy Software in a VM-Ware environment (Required 3 Years) Integration of system monitoring tools w/ Remedy (Required 5 Years) Knowledge of basic Java Development and Maintenance (Highly desired) Integration of Avaya ACD w/ Remedy (Nice to have) ITIL Foundation Certification either v2 or v3 is not required, but is desired. Work Location: ServUs Desktop: 1100 15th St NW, 10th Floor -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ADV:Kinetic Enthusiasts Group (KEG)
I want to know how you plan to float your KEG! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: John Sundberg john.sundb...@kineticdata.com Date: Fri, 10 Feb 2012 16:53:57 -0500 To: arslist@ARSLIST.ORG Subject: Re: ADV:Kinetic Enthusiasts Group (KEG) :) -- We like to have a little fun at Kinetic. Yes - we are going to call it a KEG party. Presentations will be called KEG stands. An interesting side note -- it starts on Feb 29. So - we like to say -- Leap into the future with Kinetic Request It should be a great event We will have two tracks: Technical and Manager (Technical == How to do things with Kinetic) (Manager == How companies are using Kinetic - and what it means to thei r business) KEG - will be filled with companies who are making a difference -- come and join us -- it is a fun world to be in!!! -John On Fri, Feb 10, 2012 at 3:16 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** So on the last evening of the event are you actually going to call it the KEG party? If so make sure that it is not near a college or military facility. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Friday, February 10, 2012 3:14 PM *To:* arslist@ARSLIST.ORG *Subject:* ADV:Kinetic Enthusiasts Group (KEG) ** ** ** ** ** All, ** ** ** ** We are having our first ever Users Conference for the Kinetic products.** * * ** ** We are calling the event KEG (Kinetic Enthusiasts Group). ** ** Many in the Remedy world use Kinetic Request - and many others are evaluating it as a possible solution for one or more projects within thei r corporation. ** ** If you are a current Kinetic customer -- you probably have been emailed/called/etc re: the event and we are excited to see you. ** ** However, if for some reason we have missed you - or you are interested in learning more -- KEG would be a great event to attend. ** ** I have always found it quite valuable to talk to people who have already tried this,that or the other thing -- so I can benefit from that experien ce. ** ** You will find many companies at KEG that have tried other things -- and settled on Kinetic as the product that makes sense for them. ** ** Come and find out why at KEG. ** ** ** ** ** ** http://www.kineticdata.com/Events/KEG.html ** ** ** ** PS there will be something new we are showing -- and I would like to s ay and the Remedy world was never the same again ** ** ** ** ** ** -John ** ** ** ** -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 - Prepare for the Call For Papers!
Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California. Now is the time to prepare your topics for our upcoming conference. We are looking for topics that fall into categories such as Case Studies (challenges you or your customers have faced and how you overcame them), Tips and Tricks (not just limited to ITSM, but anything Remedy related that you feel could help your fellow listers), Tools and Applications that help you get your daily work done (or ways to leverage existing tools/apps), Integrations that are related to our beloved AR System or apps built on it, etc. You will need to provide us with a synopsis of your proposed paper, how it relates to the AR System, the benefits it provides, the level of technical expertise it pertains to, which category it falls into (Case Study, Tips Tricks, Tools, Applications, Integrations, etc.), be able to present it in a 45 minute timeslot that includes a brief introduction, your topic, preferably a live working demo of your idea (not just powerpoint slides), and at least ten minutes for questions and answers at the end of your 45 minute window. For those of you that have come across some valuable information you are just dying to share with your colleagues, now is the time to gear up to be a Remedy Rockstar and share your knowledge with your Remedy family. For those with updates to tools/apps that have made their way into our lives, we look forward to learning about the new functionality in the latest releases. It doesn't have to be Earth Shattering but needs to be of value at any level (remember we always have some new folks every year). I talk to enough of you who are Customers, Partners, or Employees of BMC to know that in addition to the ideas presented on the List there are some very cool ideas being shared about how to do things that either haven't been done before, reminders of things that we take for granted, or improvements on the way things have been done in the past using our current toolsets and methodologies. In addition we will be looking for BMC to share with us some of their new developments in the AR System, Applications and Integrations and how we can leverage them at our jobs and for our customers. Our goal is to get the papers approved and the topics published as early as possible to allow you more time to take the agenda to your management and get approval to attend along with the growing number of attendees (yes we have grown each year). In just a few short weeks, we will open the Call for Papers, publish the timeline and provide an online (Remedy based) app for you to enter your proposed topics. I am thrilled to let you know that the Board has already had several really great and relevant topics already even before we officially launch the Call for Papers! So put your fingers to the keyboard and prepare to submit your topics very soon. We look forward to hearing from You! Phil Bautista WWRUG12 Technical Session Manager ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Identifying forms
Kay, If you are in the client tool (User Tool) and have logging turned on, you can also watch the client side activity in a realtime logging window by going to where you have the the user tool installed and running the ARLogDisplay tool normally located here (C:\Program Files\BMC Software\ARSystem\user\ARLogDisplay.exe). You can see the form (schema) listed there as well as the Active Links that are called and any of the other logging elements you have selected in the User Tool. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Andrew C Goodall ago...@jcpenney.com Date: Wed, 19 Oct 2011 10:58:10 -0400 To: arslist@ARSLIST.ORG Subject: Re: Identifying forms Turn on client side active link logging and then search for the word schema Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kay Sent: Wednesday, October 19, 2011 9:03 AM To: arslist@ARSLIST.ORG Subject: Identifying forms I'm a very new Remedy Admin, and I have a general question related to applications. When logged into an application (such as Incident Management) with admin permissions, is it possible to debug a screen to find out which form objects or templates are being used? Definitely identifying myself as a newbie here. I've taken the BMC Remedy AR System Foundations Part 1 and 2, but nothing like this was touched on in class. Feeling a little overwhelmed by the enormity of the systems but I have to start somewhere! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 Filter Objects being cached?
Are you working in a server group? If so, your objects may not show up on the others servers in the server group immediately after saving if you are using a load balancer to connect to the server group and not directly to a specific box. Running the arsignal command from will force the objects to be synchronized between the servers you specify. Depending on a few factors (# of servers in the group, network connections/bandwidth between them, amount of objects to be synch'd etc.), it still may take a bit for the objects to appear on all of the servers in a group. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Shafqat Ayaz shafq...@yahoo.com Date: Wed, 19 Oct 2011 18:44:27 -0400 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Filter Objects being cached? I also have had this experience with both Active Links and Filters. The cha nges take a while to appear. And this is in the UT not Mid-Tier.  only a life lived for others is a life worthwhile (A. Einstein) Shafqat Ayaz                   _ ___ From: Nathan Aker nathan_a...@mcafee.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 19, 2011 12:45 PM Subj ect: ARS 7.6.04 Filter Objects being cached? ** Hola Friends,  Anyone else running ARS 7.6.04 (SP1 in our case) seen a delay from when they save a filter to when the update takes effect? Iâv e got some custom backend filter processing on a staging form and in workin g with it and making changes Iâm finding that if I update a filter, the change does not immediately take effect (as it always has in Remedy in my experience).  If I make the change, wait for the save to com plete, then retry my update operation that triggers the workflow, the workf low does not reflect my changes immediately.  I have to wait abo ut 90-120 seconds and then I see my change take effect.  Anyone k now if there is now some form of caching related to filter objects now? Perhaps due to the new Overlay feature?  Found this interest ing and thought Iâd share.  Nate.  Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Pl ano, TX 75024 Web:www.mcafee.com   _attend WWRUG11 w ww.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Friday Humor - 2
Hi Stan, I can believe that. The exception to the rule would be the owner of the property next to me, the Hon. Lloyd Doggett who along with his wife, Libby, sent me (unsolicited) a flag flown over our Nation's Capitol building (with certificate) on the event of each of my Daughter's births as well as a personal (handwritten) letter of congratulations (he has daughters too) from both of them. Very nice (and fiscally responsible) people and thoughtful considering I can't even vote for him (I am not in his district). Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Stanley Feinstein st...@projectremedies.com Date: Fri, 29 Jul 2011 17:02:25 -0400 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - 2 Hi Phil, Someone once told me that if you sit next to any of the 535 people in Congress on a plane that none would say hello. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Friday, July 29, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Friday Humor - 2 ** A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he turned to him and said, Do you want to talk? Flights go quicker if you strike up a conversation with your fellow passenger. Obviously annoyed, the Remedy Consultant, who had just started to read his 7.6.04 upgrade document, replied to the total stranger, What would you want to talk about? Oh, I don't know, said the congressman. How about global warming, universal health care, or the debt ceiling? as he smiled smugly. OK, he said. Those could be interesting topics, but let me ask you a question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet a deer excretes little pellets, while a cow turns out a flat patty, and a horse produces clumps. Why do you suppose that is? The legislator, visibly surprised by the Remedy Consultant's intelligence, thinks about it and says, Hmmm, I have no idea. To which the Remedy Consultant replies, Do you really feel qualified to discuss global warming, universal health care, or the economy, when you don't know poop? Think about this when you are on your plane to DC for WWRUG11 in September! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html _ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3796 - Release Date: 07/29/11 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Version Control in ARSystem?
Dear Listers, I have been looking into ways that folks are using any form of Version Control with the ARSystem. I am interested in your feedback as to whether you use the built in version control features that came with 7.5 (or remember that it came out with that version at all), if so what features you use (Object Reservation, Object Modification Log, Save Definition Files); third party products (VSS, Subversion, homegrown - ARSystem Custom App, spreadsheet etc.) or even bother wtih it at all. If you do have feedback I am also interested in the size of the developer staff that you have (1, 2-5, 5-10, 10+), and of course the version of the ARSystem that you are on. Helpful/interesting would be whether you are using OOB Applications (ITSM, or other), Custom, Customized OOB (Highly Customized, Minimally Customized), and versions of applications (yes I do know of people still on HD 4.0, and ITSM 6.0). O/S, DB are not as important from my perspective but versions of third party tools if used are. Looking forward to seeing you in DC! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Version Control in ARSystem?
LJ, Thanks for the info. I had used MS VSS with version 5.1.2 of ARS and was the only developer for a project in AZ where we were required to use the external application to check out/in our objects. It was very painful even for a single develper waay back then. Since then I developed an application (in Remedy - big surprise) similar to what is now in ARS with version 7.5 in that it tracks objects by type, allows the def file to be stored as an attachment, but had a status to track the modification from Proposed, Developed, Tested, Released, Withdrawn, (or something like that, it was in 6.0 - a few years a ago). I also used it for data (csv, arx files etc.), reports (used to store the OOB crystal report before modifying - which saved a cusomer's bacon at least once; remember, Janna?), and provided the ability to assign it to a project or task (useful for reporting/metrics). It was useful when customers would say I just want it out of the box, we don't have (Time/Money, fill in the blank) for ANY modificiations (sound familiar?!). At each meeting and review, I would simply log the requested changes and implement them in the project. Once the project was was over I would perform a report and show the differences between the OOB and modifications Proposed/Released as well as those that were Proposed/Cancelled. Fun tool for metrics that introduced reality into the mix plus showed where schedule was impacted and why (and who)...but I digress. I have data from at least two of BMC's customers (customer provided, not BMC) that in one case has over 10 developers, only uses the logging feature (not object locking or def creation) in all environments DEV/SIT/PROD; and another where there are less than 10 developers and they use the def file creation feature with slightly modified OOB ITSM and few ongoing modifications without performance issues. One BMC customer is interested in any experiences/warnings/advice in integrating Subversion specifically with 7.5/7.6 of ARSystem using ITSM that has been customized. Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html-Original message- From: LJ LongWing lj.longw...@gmail.com Date: Tue, 19 Jul 2011 16:57:56 -0400 To: arslist@ARSLIST.ORG Subject: Re: Version Control in ARSystem? Phil, I'm currently running 7.6.4 and utilize Object Modification Log only. We use this in our Dev/Test systems to keep track of who did whatwe use it in prod to keep track of what changed with each releasethe dev/test doesn't survive the release cycle. We have had off and on requirements in the past to use ClearCase...but we fight back hard enough on 'why' and they can't provide anything that it will provide that the ootb object log doesn'tso we haven't implemented anything beyond internal tracking. Our system is completely custom and currently have 10+ developers on the team. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: Tuesday, July 19, 2011 4:03 PM To: arslist@ARSLIST.ORG Subject: Version Control in ARSystem? Dear Listers, I have been looking into ways that folks are using any form of Version Control with the ARSystem. I am interested in your feedback as to whether you use the built in version control features that came with 7.5 (or remember that it came out with that version at all), if so what features you use (Object Reservation, Object Modification Log, Save Definition Files); third party products (VSS, Subversion, homegrown - ARSystem Custom App, spreadsheet etc.) or even bother wtih it at all. If you do have feedback I am also interested in the size of the developer staff that you have (1, 2-5, 5-10, 10+), and of course the version of the ARSystem that you are on. Helpful/interesting would be whether you are using OOB Applications (ITSM, or other), Custom, Customized OOB (Highly Customized, Minimally Customized), and versions of applications (yes I do know of people still on HD 4.0, and ITSM 6.0). O/S, DB are not as important from my perspective but versions of third party tools if used are. Looking forward to seeing you in DC! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11
JOB: Remedy Application Adminstrator - Dell
Posting this as requested: Software Development Sr. Analyst Remedy Application Administrator Description Position code 11000CY6. Software Developer position, focused on application configuration and administration of BMC Remedy ITSM technologies, as part of Dell's IT Infrastructure Services organization. Candidate must have basic analytical and communication skills. Technical skills must include application administration knowledge based on the BMC Remedy ARS 7.x platform and ITSM suite. Job duties include set up and maintenance of Service Management application configurations and foundation data, ensuring proper data controls are in place according to security guidelines, maintaining current knowledge of application functionalities, looking for opportunities to maximize value of the application suites by matching under-utilized or unused features to practical use cases. Administer and maintain Remedy forms in an existing system. Add and maintain System users, access control groups and set up administrative domain for users. Enforce data related escalation polices using AR System facilities. Import data from other sources into Remedy. Maintains and tracks licenses and runs basic reports. Create Admin related Support Groups for ITSM applications and maintains user access and controls to admin support groups. Performs User access provisioning and frequent support group membership reviews. Reviews and updates Standard Operating Procedures for Remedy. Coordinates resolution of issues requiring BMC support. Qualifications 2-4 years of hands-on experience with administration of Remedy Action Request System (ARS) version 6x or higher, with specific focus on the ITSM Suite, ITSM 7.x. and 3+ years of general IT experience. Administer common subsystems and modules used by the ITSM applications: Data Management tool, Requester Console, Assignment Engine, Approval Server, Task Management System Candidate will work in a highly centralized and customer facing global environment Familiarity with ITIL Foundations v3 is preferred How to apply Go to www.dell.com/careers and search on job code 11000CY6#8195; Phil Bautista ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
WWRUG Sessions Available
With such an overwhelming response to the request for submissions to the WWRUG Conference, it took a bit longer to accomodate all of the submissions we received. As such we have have added four additional sessions to the originally secheduled 24 for a total 28 sessions of relevant topics (that's a good thing). In addition we have already prepopulated three of the Birds of a Feather(BOF) sessions with some valuable topics as well and invite you to sign up for (meaning You, the User suggest, attend and self-facilitate) any additional BOF sessions as you see fit during the Conference. In an unprecedented effort to provide visibility into the data and process surrounding this event, we have provided links to the initial abstracts as submitted. The board will be working with the presenters to further develop and refine the resulting presentations which may include (but not limited to) updating the topic(s) and enhancing the abstracts to both make it more complete and descriptive we we work with You to present an exemplary conference upon which to build. If you were waiting to see what was in store for the sessions before registering, it is now available online and to help you, here are the URL's Tuesday: http://www.wwrug.org/wwrug/sessions/schedule02.html Wednesday: http://www.wwrug.org/wwrug/sessions/schedule03.html Thursday: http://www.wwrug.org/wwrug/sessions/schedule04.html Register: http://www.wwrug.org/wwrug/register.html Hotel: https://resweb.passkey.com/Resweb.do?mode=welcome_ei_neweventID=1406279 Here's Doug Mueller's take: http://www.wwrug.org/wwrug/testimonials.html It's going to be Great, we can't wait, don't be late...Participate! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
I still have my nice shiny gold Beta CD's from Remedy for 3.0 as well as my black three ring binders with my Admin and User manuals for v 1.2.4 in what I used to refer to my Remedy Museum but have since renamed it my Remedy Masoleum! I could probably dig up my old 1.2.4 floppys and perhaps a QIC150 tape... Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Axton axton.gr...@gmail.com Date: Fri, 26 Jun 2009 18:12:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: History of AR System 4.5.2, I think that is when they killed the Motif client. This was the same time (when the Motif client was killed) that multiple assignee groups were introduced. When were active links introduced? As far as the web: - 4.x series used ARWeb (cgi); there was also RemedyWeb (java application, or was it an applet?) - 5.x introduced the new java based web interface, mid-tier; I think RemedyWeb was dropped at the same time There are also the introduction and removal of the various sub-components: - WAP - Tivoli Link - Palm - and some others... There is also the localization stuff: - before 6.x??? - 6.3 and earlier required a separate ARServer per character set - 7.5? introduced fully localized arserver There is also the email engine: - With 5.x? the email engine was re-written from a C based server daemon to a java daemon - supports 255 chars in the message body - lots of other things introduced: mailboxes, protocol support, templates, attachments... Starting with 7.0, some things were introduced into the approval server: - generate signature list prior to requesting approval Axton Grams On Fri, Jun 26, 2009 at 4:42 PM, Brock, Anneanne_br...@bmc.com wrote: BMC Acquisitions: http://www.bmc.com/corporate/strategic-acquisitions and I have 4.5 a couple months later than Dave, but to continue backwards in time: 4.5 July 2000 This point release includes: * Improved Installation process * Enhanced performance and stability of the Remedy User * Added functionality to the Remedy Administrator * Enhanced logging functionality - records the appropriate lo gging (API, filter, or SQL) to the status list, and returns the log via eac h API call until you request a stop. You can specify getting the log direct ly or having the log written to a specific file. * Provides hooks for building interfaces to allow it to authe nticate against external directories. * Groups together interrelated objects specific to an applica tion on a packing list. Modifies or deletes these objects through an edi tor in Remedy Administrator. * Gives server logs maximum sizes and can be configured to be circular logs. * Associates properties like version tags, version informatio n, and labels. * Has no constraints on the number of server threads; custome rs can use as many as their database and system resources can support. * Extends the business time functionality by adding the Appli cation-Bus-Time-Subtract command. 4.0.3 November 1999 Minor Release 4.0.2 June 1999 Minor Release 4.0.1 Sep 1999 Minor Release 4.0 Jan 1999 Improved installation process and use r interface. Improvements to Fields, Objects and Workflow, and added var ious other features to the Remedy Administrator. 3.2.1 1998 Minor Release 3.2 Sep 1998 Point Release 3.1 May 1997 Point Release 3.0 1996 Version Release 2.1 1994 Point Release 2.0 1993 Version Release Anne Brock Principal SC, BMC Software The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My v oluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arsl IST.ORG] On Behalf Of Easter, David Sent: Friday, June 26, 2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System I've got tharelease dates back to 4.5.00 - but sorry, don't have that inf o for earlier. AR System 7.5.00 (1/16/2009) AR System 7.1.00 (8/31/2007) AR System 7.0.01 (10/6/06) AR System 7.0 (05/09/2006) AR System 6.03 (01/2005) AR System 6.0 -- (2/6/04) AR System - Maintenance 5.1.2 -- (10/17/03) Action Request System 5.1 -- (9/11/02) Action Request System 5.0.1 -- (3/15/02) Action Request System 5.0 with Web and Windows clients (12/10/01) AR System 4.5.2 Maintenance -- (2/14/01) AR System 4.5.1 Maintenance -- (6/30/00) Action Request System 4.5 -- (5/26/00) -David J.
Re: Texas Remedy Users Group Announcement - May 22, 2009 in Austin TX
Chris, As you know, I used to rotate it between Houston, Austin and Dallas as well as bring it to Northern California and Southern California. While I feel those areas are now up and running on their own and supported more locally, the meetings I held in Houston and Dallas seemed to be missing each other's local in attendance (few Dallas folks in Houston and vice versa). However, when we held the meetings in Austin, we got the missing folks from each location at our meetings. Hence, we now hold them in Austin where we get the most attendance and on a Friday when folks can enjoy a bit of relaxing in the Live Music Capital. Interestingly enough the first RSVP I got this morning was from the Dallas Metro area (Dr. Chris Strauss) and the second was from Tulsa, Oklahoma. Hope to see you here, Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Pruitt, Christopher J christopher.pru...@eds.com Date: Tue, 5 May 2009 14:05:03 -0400 To: arslist@ARSLIST.ORG Subject: Re: Texas Remedy Users Group Announcement - May 22, 2009 in Austin TX Phil, Will TRUG every come back to the Dallas area some day? Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Phil Bautista Sent: Tuesday, May 05, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Texas Remedy Users Group Announcement - May 22, 2009 in Austin TX ** Our next TRUG will be in Austin, TX at Dave Buster's on May 22nd. We have an exciting agenda which includes such topics as Knowledge Management, AR System Development, CMDB and ITSM data manipulation using the Data Management Tool (DMT), as well as what's new with AR System 7.5 and ITSM 7.5 and a (New) discussion panel comprised which includes experienced professionals as well as customers who have their own experiences to share. Thanks to our sponsors, Knowlysis, ARSmarts, All Things Functional (and of course Bull Creek Data) you will be treated to a full day of informative presentations, live product demonstrations, discussions about upgrade paths, success stories, and the chance to discuss Remedy related topics amongst like minded people. You are invited to come, learn, share and network with others who are involved in the planning, development and implementation of the AR System and Related topics and ITSM applications. All are welcome but you must register. For a complete synopsis and link to register please visit the URL below. http://www.bullcreek.com/bcd_pages/user_groups.htm We are looking forward to a full house again so please register to make sure we have room (and food) for you! Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sending Emails to Groups
If you create a user with the login of 0 (zero) and then try to send an email to that user it will find it. What happens is that the server first looks for records in the User form with a matching login of the string you specify, if it doesn't find any matching entries, then it will look in the Group form for any matching entries and if it finds one, it will send the email to all members of the matching Group entry. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Frank Caruso [EMAIL PROTECTED] Date: Tue, 2 Dec 2008 09:51:08 -0500 To: arslist@ARSLIST.ORG Subject: Re: Sending Emails to Groups Thank you all for the responses. I am going to try creating a user with ID 0 and see what happens On Mon, Dec 1, 2008 at 4:33 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** This is definitely an 'as designed' function. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn *Sent:* Monday, December 01, 2008 2:21 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sending Emails to Groups ** This sounds like a really big deal. Has BMC said that it's as designed, or is this a bug? This could potentially break Remedy for ITSM applications. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso *Sent:* Monday, December 01, 2008 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Sending Emails to Groups ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED], 0, [EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy 4.0 or 4.5
Veanna, If you don't find what you need from Dave, let me know. I have media kits for both of these versions in what I used to call my Remedy Museum which has been renamed my Remedy Mausoleum. Viva la TRUG! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Shellman, David [EMAIL PROTECTED] Date: Mon, 24 Nov 2008 21:17:46 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 Veanna, Joe and LJ are correct. The license tool is a binary that is on the server when you install the software. I used to have a SUN desktop sitting on my desk just to run the license tool on our Solaris server. Don't ask me why but I still have 4.x client and admin installs (windows ve rsions) saved on my laptop. I have various patches. Here is what I have: 12/16/1999 03:23 PM12,220,897 arswat403.exe 08/22/2000 10:45 AM12,986,078 arswat451.exe 02/14/2001 11:55 PM13,025,648 arswat452.exe 08/04/1999 11:55 AM13,149,200 arswut402.exe 12/21/1999 12:17 PM15,625,045 arswut403.exe 08/22/2000 10:53 AM26,387,297 arswut451.exe 02/27/2001 11:19 AM26,387,511 arswut451948.exe 02/14/2001 11:54 PM26,391,499 arswut452.exe 10/19/1999 04:22 PM13,123,771 arswut4812.exe Let me know which ones you want and I will send them to you. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] T.ORG] On Behalf Of Veanna Carr Sent: Monday, November 24, 2008 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** What we want to do: Create a new server (done), move it to the new locatio n, move the support team to the new server. Move the current production se rver to the new location and use as the hot backup sysytem. So both machines will need a new license. --- On Mon, 11/24/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 7:35 PM ** Veanna, 4 didn't have a form? On version 4 licenses were stored on the disk. On Sol aris (any unix system for that matter) the Remedy licenses were stored in t he /etc/arsystem/servername/ folder in a .lic file. This is a text file with the license stored in a particular format. What do you want to do? Add? Remove? Delete a license? You just might be able to do it bypassing the tool by doing it manually by editing this file. Its not rocket science really as the information isn't e ncrypted by the tool, its very much in a free text format. After doing whatever you wish to do on the licnese file, you can run the ar signal -l AR Server Name:AR TCP Portnumber. The arsignal command will b e found in the bin folder of the AR Server installation folder. Its a sort of a backdoor towards doing what you might be looking to do, but I hope it helps. Joe From: Veanna Carr [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 8:25:00 PM Subject: Re: Remedy 4.0 or 4.5 ** Which accounts for the error message. The 4.0 has a form: Remedy Software Licence, that has the key data, same type of stuff in the licensing tool. But the fields are read only, and I don't know how to get the information i nto them. We are on Solaris, not windows. Any information is greatly appr eciated. Veanna --- On Mon, 11/24/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 7:18 PM ** Veanna, There used to be a licensing tool, that had to be opened on the server. If I remember right it had too he used directly on the server and not remotely . You didn't have to log on. All you needed to do was open the tool and tha t tool would use the information in the ar.cfg or ar.conf file in case the license file was stored at any other place other than the default location and then interpret the contents of the file and display it within the tool. I think a version 3 tool is compatible with version 4 for licensing and as Roger pointed out the licensing structure changed in 5 so it will not suppo rt 4. Joe From: Veanna Carr [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 7:57:19 PM Subject: Re: Remedy 4.0 or 4.5 ** Hi Roger, So how did it work in 4? We have the trial licenses for moving, but don't know how to apply them. Veanna --- On Mon, 11/24/08, Roger Justice [EMAIL PROTECTED] wrote: From: Roger Justice [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 6:26 PM ** The licensing tool was changed in 5 since it became part of the
Re: OT: BBQ tour
Rick, Here is a link to the BBQ places in TX, among them are the places in Lockhart like Black's, Smitty's, and Kreuz some of the most famous we have. http://www.texasbbqreview.com/ReviewsSummary.htm Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Rick Cook [EMAIL PROTECTED] Date: Fri, 13 Jun 2008 11:46:17 -0400 To: arslist@ARSLIST.ORG Subject: OT: BBQ tour My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BUW 2007 Slides
Use this URL to login: http://bmcuserworld.com/scheduler/login.jsp or go to this URL and select the Log in Now link (in red under BMC USERWORLD TODAY: http://www.bmc.com/userworld/vancouver/index.html Once in, look to the left under Session Catalog. Download from there... HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Jon Chau [EMAIL PROTECTED] Date: Mon, 5 Nov 2007 16:52:38 -0500 To: arslist@ARSLIST.ORG Subject: BUW 2007 Slides Was there a URL provided in the packet to download the slides like in 06? I can't locate it in the packet I received during registration, but then again I left it at home and can't check it now. Thanks, Jon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BUW 2007 Podcasts
http://talk.bmc.com/podcasts/podcast-uw2007vancouver/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Friday Humor - Parenting - An ITIL Based Solution...
Mark, I am aware of several related Incidents logged that have identified that same Known Error. At least one Problem Investigation has been launched that has uncovered the same Root Cause spawning several related Change Requests. You may want to review the Backout Plans associated with the approved Change Requests. A link to the support page regarding the Backout Plan is also located below under the heading Backout Plan. Here is a snippet from the related support web page: http://www.urologyteam.com/our-doctors/dr-richard-chopp.htm Dr. Richard (Dick) Chopp is well known in the Austin community for performing Vasectomies. He also enjoys treating patients with metabolic evolution of kidney stone disease, male endocrine urology disorders, prostate disease and Peyronie's disease. He has extensive laparoscopy surgery experience, is on the transplant team and performs Living Donor Nephrectomy. BACKOUT PLAN: From the page: http://www.urologyteam.com/our-doctors/dr-elizabeth-houser.htm Dr. Houser's special interests include male and female incontinence, male infertility, and vasectomy reversals... HTH -Original message- From: Blankenship, Mark (Mark) [EMAIL PROTECTED] Date: Fri, 28 Sep 2007 12:39:51 -0400 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Parenting My wife and I did everything we could to child proof our house We somehow still had two kids. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, September 28, 2007 11:30 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor - Parenting ** Things Adults Learn from Kids There is no such thing as child-proofing your house If you spray hair spray on dust bunnies and run over them with roller blades, they can ignite A 4 years-old's voice is louder than 200 adults in a crowded restaurant If you hook a dog leash over a ceiling fan the motor is not strong enough to rotate a 42 pound boy wearing pound puppy underwear and a superman cape It is strong enough however to spread paint on all four walls of a 20 by 20 foot room You should not throw baseballs up when the ceiling fan is on When using the ceiling fan as a bat you have to throw the ball up a few times before you get a hit A ceiling fan can hit a baseball a long way. The glass in windows (even double pane) doesn't stop a baseball hit by a ceiling fan When you hear the toilet flush and the words Uh-oh; it's already too late Brake fluid mixed with Clorox makes smoke, and lots of it A six year old can start a fire with a flint rock even though a 36 year old man says they can only do it in the movies A magnifying glass can start a fire even on an overcast day If you use a waterbed as home plate while wearing baseball shoes it does not leak - it explodes A king size waterbed holds enough water to fill a 2000 sq foot house 4 inches deep Legos will pass through the digestive tract of a four year old Duplos will not Play Dough and Microwave should never be used in the same sentence Super glue is forever McGyver can teach us many things we don't want to know Ditto Tarzan No matter how much Jello you put in a swimming pool you still can't walk on water Pool filters do not like Jello VCR's do not eject PBJ sandwiches even though TV commercials show they do Garbage bags do not make good parachutes Marbles in gas tanks make lots of noise when driving You probably do not want to know what that odor is Always look in the oven before you turn it on Plastic toys do not like ovens The fire department in San Diego has at least a 5 minute response time The spin cycle on the washing machine does not make earth worms dizzy It will however make cats dizzy Cats throw up twice their body weight when dizzy Quiet does not necessarily mean don't worry A good sense of humor will get you through most problems in life (unfortunately, mostly in retrospect) Parenting Glossary of Terms AMNESIA: condition that enables a woman who has gone through labor to have sex again. DUMBWAITER: one who asks if the kids would care to order dessert. FAMILY PLANNING: the art of spacing your children the proper distance apart to keep you on the edge of financial disaster. FEEDBACK: the inevitable result when the baby doesn't appreciate the strained carrots. FULL NAME: what you call your child when you're mad at him. GRANDPARENTS: the people who think your children are wonderful even though they're sure you're not raising them right. HEARSAY: what toddlers do when anyone mutters a dirty word. IMPREGNABLE: a woman whose memory of labor is still vivid. INDEPENDENT: how we want our children to be as long as they do everything we say. OW: the first word spoken by children with older siblings. PRENATAL: when your life was still somewhat your own. PUDDLE: a small body of
Re: Request ID not being generated
ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow to generate the actual Incident ticket including generating the field 100161 for the HPD:Help Desk form. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Roger Justice [EMAIL PROTECTED] Date: Wed, 12 Sep 2007 09:32:35 -0400 To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers, Â Iâm trying to set up ticket generation via e-mail. Iâve got all the required fields filled in my e-mail, but I always get the error: Â Instruction:Â Â Â Submit Instruction Number:Â Â Â 1 Instruction Template:Â Â Â Â Message Type:Â Message Number: 307 Message Text: Required field (without a default) not specified Appended Text:Â 100161 Â This is a little confusing, since 100161 is the ticket number. Shouldn ât the system be generating the ticket number after it puts in the u serâs info? Â TIA Â ARS 7.0.01 p003;Â ServiceDesk 7; MSSQL2005; Windows Server 2003 Â Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 Â __20060125___This posting was submitted with HTML in it_ __ Email and AIM finally together. You've gotta check out free AOL Mail! - http ://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Exporting data
In the WAT, select the specific view you are using (or select the Administrator view so that others will not see it but you can select it in the WUT under ToolsOptionsAdvancedDefault Form View) then select FormCurrent ViewPropertiesMenu Access and select the box for Reporting. Save the form, login using the WUT and select the view you modified. From there you can (now) access the Reporting option. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED] Date: Wed, 8 Aug 2007 16:40:27 -0400 To: arslist@ARSLIST.ORG Subject: Exporting data I'm trying to export some data from one of our forms into a .csv but when I open the form in search mode, the reporting option is grayed out of the to ols menu. It's specific to that form so I'm sure it's an Admin setting but for the life of me I can't figure it out. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Exporting data
WUT - ToolsOptionsBehaviorsLimit Number of Items Returned. Set it to 0 or uncheck the box, OK, Login. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED] Date: Wed, 8 Aug 2007 16:57:07 -0400 To: arslist@ARSLIST.ORG Subject: Re: Exporting data Thanks for the help guys. Now a new silly question. The table contains 18 75 records. How I can ensure all the data is exported instead of the first 1000 returned? Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] T.ORG] On Behalf Of bullcreek.com Sent: Wednesday, August 08, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Exporting data In the WAT, select the specific view you are using (or select the Administr ator view so that others will not see it but you can select it in the WUT u nder ToolsOptionsAdvancedDefault Form View) then select FormCurrent Vie wPropertiesMenu Access and select the box for Reporting. Save the form, login using the WUT and select the view you modified. From there you can ( now) access the Reporting option. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED] Date: Wed, 8 Aug 2007 16:40:27 -0400 To: arslist@ARSLIST.ORG Subject: Exporting data I'm trying to export some data from one of our forms into a .csv but when I open the form in search mode, the reporting option is grayed out of th e to ols menu. It's specific to that form so I'm sure it's an Admin setti ng but for the life of me I can't figure it out. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where th e Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Sending notification via SMS
As one of those who have had to send SMS messages for years to multiple providers, the URL used from a web page to send an SMS message may not have any information that is useful in sending a direct SMS message with standard filter notification actions for ARS. Most all SMS capable phones will have an email address that is used to send a text page. For Sprint it is (phone number)@messaging.sprintpcs.com - [EMAIL PROTECTED] for example], but the format differs from carrier to carrier. Ideally you would want to make your workflow data driven so that you could lookup and fill in the format based upon a carrier designation in the user's record (ie. - if person A has Sprint selected in their preference record, then fill in their phone (10 digit) number (ie. 3335551212 for a phone number of (333) 555-1212) concatenated by the postfix mentioned above for Sprint @messaging.sprintpcs.com and set the corresponding value to a field used by the notification in a filter action. If you can't get the format for each carrier easily, have a user from that carrier send you a text page and use the corresponding format to send messages to users on that network. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Shellman, David [EMAIL PROTECTED] Date: Wed, 25 Apr 2007 11:57:24 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sending notification via SMS :-) Daniel, :-) :-) Some folks don't use it as much as others. Some service providers do :-) offer a web interface that can be utilized if one knows how to encode :-) the url to send the message. I also believe that I have seen perl :-) modules and java code to make the connection through various providers. :-) :-) There are a few of us that have been sending messages to service :-) providers in different parts of the world for several years. Just like :-) the AR System, there is more than one way to get there. It all depends :-) on the knowledge, service provider, available methods, and costs. :-) :-) Dave :-) :-) -Original Message- :-) From: Action Request System discussion list(ARSList) :-) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel :-) Sent: Wednesday, April 25, 2007 10:06 AM :-) To: arslist@ARSLIST.ORG :-) Subject: Re: Sending notification via SMS :-) :-) Hi All, :-) :-) For heavy gurus in ARS. You hnow NOTHING about GSM. :-) :-) Daniel :-) :-) -Original Message- :-) From: Action Request System discussion list(ARSList) :-) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black :-) Sent: Wednesday, April 25, 2007 4:41 PM :-) To: arslist@ARSLIST.ORG :-) Subject: Re: Sending notification via SMS :-) :-) Frank, :-) :-) I would also suggest a command line option. :-) :-) Take a wack at wget or maybe even (if needed) a Perl script to talk to :-) the web site. That should get the job done on any OS were the ARS server :-) can run. :-) :-) If you wanted to get real fancy you could write an ARF plugin to do the :-) work. (Maybe even use the Java Scripting plugin to get the job done with :-) some Java code.) :-) :-) -- :-) Carey Matthew Black :-) Remedy Skilled Professional (RSP) :-) ARS = Action Request System(Remedy) :-) :-) Love, then teach :-) Solution = People + Process + Tools :-) Fast, Accurate, Cheap Pick two. :-) :-) On 4/25/07, Remedy Developer [EMAIL PROTECTED] wrote: :-) ** :-) Thanks. However I do not want to open any browser, just want to run :-) the url. :-) :-) Rgds, :-) Frank :-) :-) From: Action Request System discussion list(ARSList) [mailto: :-) [EMAIL PROTECTED] On Behalf Of Remedy Developer :-)Sent: 04-25-2007 01:42 PM :-) :-) To: arslist@ARSLIST.ORG :-) Subject: Re: Sending notification via SMS :-) :-) ** :-) :-) :-) Hi Daniel, :-) :-) :-) Thanks for quick response. The Remedy Server is on :-) Solaris. Will this still work since you've mentioned VBS working in Win :-) environment. :-) :-) Rgds, :-) :-) Frank :-) :-) :-) :-) From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Barcode scanners
The ones that we reccomend to our customers (like Claire Sanford at Memoral Hermann and Linda Hill at SHARP Health Care) are from the Symbol line. We also used these with Sony Pictures for a project with Joel Sender as well as at our client, Reliant Energy in Houston. I just spent a few days with Claire last week migrating some workflow developed in HD 4 to ITSM 6 and the same wireless devices we installed there 4 years ago are alive and working well today. They are not as cheap as the WASP devices, but are far more reliable. I have sources that provide me with pricing lower than what I can get directly from Symbol. Email me off list (to help reduce the noise on the list) and I can provide you with competitive pricing on the HW (and Remedy licenses too for that matter). HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Meyer, Jennifer [EMAIL PROTECTED] Date: Wed, 11 Oct 2006 09:51:01 -0400 To: arslist@ARSLIST.ORG Subject: Barcode scanners :-) A client of mine is searching for a commercial barcode scanner that :-) integrates easily with Remedy Asset Management 6.0. Does anyone have a :-) personal preference? :-) :-) Jennifer Meyer :-) Remedy Support Engineer :-) Strategic Technologies :-) 919-379-8498 :-) [EMAIL PROTECTED] :-) :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
