Re: Caught Exception issue...
We installed hotfix 8.1.00 201402031033 Hotfix (sp2) on our 8.1 sp2 Weblogic build the other night to help fix some of the NULL pointer and caught exception errors. At this time it appears the hot fix may have corrected some of these issues as the number of users reporting the issue has dropped off. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
That's been our experience as well. If we don't flush the Mid Tier cache we have no issues, but if we do, there is still a subset of people that will get caught exception and HTTP 500 errors. Fortunately, we're slowing down our need for 8.1 fixes so we should be doing less code changes to ITSM 8.1 going forward. Hopefully before our next big custom activity BMC gets the Mid Tier completely fixed. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 21, 2014 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We installed hotfix 8.1.00 201402031033 Hotfix (sp2) on our 8.1 sp2 Weblogic build the other night to help fix some of the NULL pointer and caught exception errors. At this time it appears the hot fix may have corrected some of these issues as the number of users reporting the issue has dropped off. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I just have to comment this makes me happy. I am also still stubbornly clinging to the 7.6.04 User Tool. :) They'll take my User tool when they pry it from my cold, dead hard drive... So true. :) `Elyse -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Tuesday, February 11, 2014 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) Great thread, brings a smile. Every time I install a newer Dev Studio (like the recent 8.101 upgrade), I re-install my 7.6.04 User.exe because the newer stuff sometimes breaks it and I refuse to give it up. It still works against the newer servers, at least for now. I still do my table exports from User because I find the web interface to be click-happy and clunky. They'll take my User tool when they pry it from my cold, dead hard drive... Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Great thread, brings a smile. Every time I install a newer Dev Studio (like the recent 8.101 upgrade), I re-install my 7.6.04 User.exe because the newer stuff sometimes breaks it and I refuse to give it up. It still works against the newer servers, at least for now. I still do my table exports from User because I find the web interface to be click-happy and clunky. They'll take my User tool when they pry it from my cold, dead hard drive... Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Regarding the caught exception errors, we've noticed 2 issues. One is the cache issue (which only happens to some users) and the other is a compatibility issue with IE9 and IE10. I've seen probably 20 or 30 various caught exception errors. There is one specifically related to the compatibility issue. That error is Caught exception :Unable to get value of the property 'nodeType': object is null or undefined. The only difference between that error and the other cache related errors is 'nodetype'. When we see that 'nodetype' error, we send the users instructions on how to run in compatibility mode. If it's a different Caught exception error, we have to clear the cache. I'm curious if others have noticed something different. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Friday, February 07, 2014 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Based on an earlier email in this thread the first thing I would try in your situation would be to upgrade Tomcat. I can confirm that the upgrade I did to Tomcat a few nights ago helped in my organization. It didn't resolve everything as we were able to get a weird random HTTP 500 error (which required the user to clear his browser cache) but that is much more rare than the Caught Exception errors or the Tomcat crashes that we were getting before. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:47 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Thanks for the tip. I will look in to doing that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** Based on an earlier email in this thread the first thing I would try in your situation would be to upgrade Tomcat. I can confirm that the upgrade I did to Tomcat a few nights ago helped in my organization. It didn't resolve everything as we were able to get a weird random HTTP 500 error (which required the user to clear his browser cache) but that is much more rare than the Caught Exception errors or the Tomcat crashes that we were getting before. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing Caught Exception errors (different from the caught exception errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Tony, We are on the latest Hot Fix and still not working. Our only solution for now is to tell our customer to revert to IE8 for now until we have a fix in place. BMC is telling us they have their top engineer on our particular issue looking at all our logs, def files etc. We have had many webex with the support team. We are now setting up a webex with that top engineer. One thing that kind of work for us is to clear the cookies since clearing the cache and compatibility mode doesn't work. That doesn't fix the entire issue but partially makes it workable. Thank you, Pascale Sterrett tony.r...@bt.com Sent by: arslist@ARSLIST.ORG 02/07/2014 03:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Thanks for the tips. My users are sick of hearing me tell them to clear their cahce, its the new Switch it Off Switch it On line. Not many of my users left on IE 8 at this stage and no chance of them reverting, I am having trouble telling them not to go to IE 11. Out of interest at what stage do people get the error? For me it seems to happen most when loading tables - the work info table in Incident form for example. Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
The bad thing is I need IE 11 to solve a completely separate issue. The issue is my users want an easier way to put a screenshot into a ticket. The current process is: User gets an error in an app. Take a screenshot (PrtScn). Open up Word Paste the screenshot Save the file. Open the help desk web page to create a ticket and enters info needed. We have a button to add attachments, so the user clicks the button and adds the saved word file. Click submit to create the ticket. Since we are on 7.6.04 I figured Hey I can add a Rich Text field to the help desk form for them to paste into. I added the field on Dev and tried it. Take screenshot (PrtScn) Open up dev help desk page in FireFox Select the new screenshot field and paste; Eureka, the printscreen image is there (Found out it is an inline image img src=data:image/png;base64,EncodedImageDataHere alt= ) The problem comes in when I try it with IE. When I paste the screenshot image nothing appears. I open word and paste and the image is there, so I know it is in the buffer. Doing some Google searches I find out IE doesn't support accessing the buffer for anything except text until IE 11. Don't you just love working with computers on some days? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Friday, February 07, 2014 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) Thanks for the tips. My users are sick of hearing me tell them to clear their cahce, its the new Switch it Off Switch it On line. Not many of my users left on IE 8 at this stage and no chance of them reverting, I am having trouble telling them not to go to IE 11. Out of interest at what stage do people get the error? For me it seems to happen most when loading tables - the work info table in Incident form for example. Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
One other question is: What OS is the end user running? When searching the web I see all sorts of issues related to specific versions of IE against specific versions of the Windows OS (notably Windows 8). I hate to say it but when a user reports this type of issue are you tracking all the particulars? i.e. End User OS, Browser, other apps running, ... I remember an issue a user had here a while back that turned out he had installed the 64 bit Office. It caused strange compatibility issues with apps you would have never thought would be affected. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 07, 2014 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
We are on custom application so it is different for us. But it is happening an open window action. Our users open a main form. select an option from a menu and that triggers a Window Open. That is when they get that error. In our case, the error does mention Global fields, but BMC doesn't think it has anything to do with them... Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Maybe I'm old age :-) but when reading these mails I miss the old somewhat more stable and faster User Tool :-) Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, February 7, 2014 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) One other question is: What OS is the end user running? When searching the web I see all sorts of issues related to specific versions of IE against specific versions of the Windows OS (notably Windows 8). I hate to say it but when a user reports this type of issue are you tracking all the particulars? i.e. End User OS, Browser, other apps running, ... I remember an issue a user had here a while back that turned out he had installed the 64 bit Office. It caused strange compatibility issues with apps you would have never thought would be affected. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 07, 2014 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 702 1867 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
I miss the user tool too ... but I find the speed of mid-tier is faster. Although we're not using ITSM so that may be a factor. I'm just learning to really dislike browsers! On Fri, Feb 7, 2014 at 2:29 PM, Francois Seegers franco...@blueturtle.co.za wrote: Maybe I'm old age :-) but when reading these mails I miss the old somewhat more stable and faster User Tool :-) Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, February 7, 2014 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) One other question is: What OS is the end user running? When searching the web I see all sorts of issues related to specific versions of IE against specific versions of the Windows OS (notably Windows 8). I hate to say it but when a user reports this type of issue are you tracking all the particulars? i.e. End User OS, Browser, other apps running, ... I remember an issue a user had here a while back that turned out he had installed the 64 bit Office. It caused strange compatibility issues with apps you would have never thought would be affected. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, February 07, 2014 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are currently running on Weblogic 10.5 with ARS 764 sp2, Midtier Version 8.1.00 201310040425 Hotfix. We are also having the same issue. BMC has said that the latest hot fix solves a lot of the issues. We have applied it to our dev server but we could never reproduce the error in that env. so I am not sure if it fixes anything. My understand some caching logic was changed: The logic was changed so that if a problem is detected, then the error is still displayed but nothing is stored to memory. Thus the next time the object is requested, Midtier will try to cache it again... hopefully more successful the second time.In addition, the error should give a date/time stamp of the error in the midtier log for further investigation. 1. I also see a change in the font 2. The midtier/cache structure has changed 3. There were several new files in the release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 702 1867 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
We are also dealing with this issue. We are running ARS 764 sp2 with Midtier 8.1sp2 (Weblogic) on IE10. Some users get the error on a daily basis and others never receive it. If we being down Weblogic and manually remove the cache files (and viewstats) it helps for a few days. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Doesn't BMC have any release/quality assurance anymore? Seems like when they release something they then have to release a ton of fixes for it -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, February 05, 2014 6:19 AM To: arslist@ARSLIST.ORG Subject: Caught Exception issue... If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like BMC need to spend one year doing nothing but improving stability. Like fixing the dozens if Javascript errors that will never go away through flushing caches etc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Sally, Thanks for posting this. Based on the popularity of this email thread, it looks like a lot of us will benefit from it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_
Re: Caught Exception issue...
On Tomcat on Linux I update the startup.sh script just before the last line (exec $PRGDIR/$EXECUTABLE start $@) I add the following # System Log backup mkdir $CATALINA_HOME/logs/bak /dev/null 2/dev/null mv -f $CATALINA_HOME/logs/*.log $CATALINA_HOME/logs/bak /dev/null 2/dev/null mv -f $CATALINA_HOME/logs/catalina.out $CATALINA_HOME/logs/bak /dev/null 2/dev/null # System cache cleanup rm -rf $CATALINA_HOME/work/Catalina/localhost/* /dev/null 2/dev/null # Mid-Tier app log backup mkdir $CATALINA_HOME/webapps/arsys/logs/bak /dev/null 2/dev/null mv -f $CATALINA_HOME/webapps/arsys/logs/*.log $CATALINA_HOME/webapps/arsys/logs/bak /dev/null 2/dev/null # Mid-Tier app cache cleanup rm -rf $CATALINA_HOME/webapps/arsys/cache/* /dev/null 2/dev/null rm -rf $CATALINA_HOME/webapps/arsys/attstore/* /dev/null 2/dev/null This way the cache is clean every time Tomcat starts up Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Thursday, February 06, 2014 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We are also dealing with this issue. We are running ARS 764 sp2 with Midtier 8.1sp2 (Weblogic) on IE10. Some users get the error on a daily basis and others never receive it. If we being down Weblogic and manually remove the cache files (and viewstats) it helps for a few days. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Add viewer-role to your user -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, February 05, 2014 2:19 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue... If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like BMC need to spend one year doing nothing but improving stability. Like fixing the dozens if Javascript errors that will never go away through flushing caches etc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
In our case, we are encountering this regularly on IE 8, ever since our upgrade to 7.6.04. We also experience this in IE 9 and 10, but the majority of our users are on IE 8. The only solution we've found is to flush the mid-tier cache and have the user then clear their own cache and hit Ctrl + F5 on returning to the Remedy home page. We've also installed the hotfix provided by BMC, to no avail. We were hoping an upgrade to 8.1 in the near future would be helpful, but it appears that may not be the case. :( `Elyse Bond -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Tuesday, February 04, 2014 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We are now at the 3rd Hot Fix and still not getting the Caught Exception issue resolved in our case. And it is only happening with IE9 and IE10 specific error: Caught exception :Object doesn't support property or method 'getProxyGlobalFields' But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5 This has been going on since November. Our only fix so far is to tell the users to revert to IE8 until we have a solution in place. This has been escalated to all level of engineers at BMC. Still waiting, So any ideas at this point is more then greatly appreciated. we are on 7.6.04 SP5 WAS8 Win2003 MSSQL2005 Thank you, Pascale Sterrett Kenavo ar wech all shawn.pier...@energytransfer.com Sent by: arslist@ARSLIST.ORG 02/04/2014 07:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... ** I didn’t want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I’ve run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn’t been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn’t find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the “secret” path. I don’t know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn’t require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier
Re: Caught Exception issue...
We are running in compatibility mode and it is not fixing anything at all. Thank you, Pascale Sterrett Kenavo ar wech all joshua.b...@turner.com Sent by: arslist@ARSLIST.ORG 02/05/2014 05:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... This is a browser compatibility issue. We have been getting this for a couple years now (since the launch of IE9). The only workaround that we have found is to run IE in compatibility mode... If you go to support.bmc.com, in the middle of the screen, they even warn about it, for THEIR support site (which it running on the mid-tier, not sure which version). Here's a copy/paste of the text: INTERNET EXPLORER USERS Please use Compatibility Mode in Internet Explorer versions 9 and 10 when accessing BMC Support Central. Click here for instructions on enabling Compatibility Mode, and to view our current browser support policy. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Tuesday, February 04, 2014 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We are now at the 3rd Hot Fix and still not getting the Caught Exception issue resolved in our case. And it is only happening with IE9 and IE10 specific error: Caught exception :Object doesn't support property or method 'getProxyGlobalFields' But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5 This has been going on since November. Our only fix so far is to tell the users to revert to IE8 until we have a solution in place. This has been escalated to all level of engineers at BMC. Still waiting, So any ideas at this point is more then greatly appreciated. we are on 7.6.04 SP5 WAS8 Win2003 MSSQL2005 Thank you, Pascale Sterrett Kenavo ar wech all shawn.pier...@energytransfer.com Sent by: arslist@ARSLIST.ORG 02/04/2014 07:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... ** I didn’t want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I’ve run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn’t been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn’t find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the “secret” path. I don’t know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned
Re: Caught Exception issue...
The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot
Re: Caught Exception issue...
Hi Sally, Thanks for your hot fix. Is it fix all Caught Exception issue? Can you please confirm. @Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally sally_lud...@bmc.com wrote: ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 9:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149* *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *ravi rai *Sent:* Tuesday, February 04, 2014 1:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai -- Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Caught Exception issue...
We did Mid-Tier last October for the first time. (8.1) The mantra of Flush, Flush, Flush was a daily thing since we do a lot of enhancements. Then we realized we could change the settings in the browser to do it when they close their browsers. IE 9-10 are the only ones we support, 11 is not useable at all. Firefox is what I find to be most dependable. But with all that flushing going on, we still get the Caught Exception errors of various types. I have found we need to do what we call a 'Super Flush' about every 3 weeks, in fact we are establishing a regularly scheduled maintenance. It's the full flush of the actual mid-tier servers, not just the user browsers. The 'Super Flush' clears the issues away. I find it amazing that these errors can affect only a few of our 200 users, not everyone, so something more is going on. These errors can also affect Report Console reports. Sometimes you can access the Change form but not the Case form. It has so many faces you cannot simply compile a list. But when it comes right down to it, 15 min of downtime to 'Super Flush' both our mid-tiers is an easy fix. We're in the process of setting up a cron job to do it weekly on Friday nights. I also found that after we run it, the arplugin stops working so you have to kill it so it starts again. Susan On Wed, Feb 5, 2014 at 12:02 PM, Suresh Loganathan ersures...@gmail.comwrote: ** Hi Sally, Thanks for your hot fix. Is it fix all Caught Exception issue? Can you please confirm. @Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally sally_lud...@bmc.comwrote: ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 9:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 503-415-5149* *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting
Re: Caught Exception issue...
There were some known cache corruption issues that were discussed at WWRUG13. The newer hotfixes (7.6.04, 8.0, 8.1) I believe attempt to address these. We recently applied the Dec 8.1 hotfix and I have not heard any reports of these types of errors. Admittedly these were not originally reported to my team until many had suffered much pain so it is hard to tell if hotfixes actually did the trick. On Wed, Feb 5, 2014 at 11:17 AM, Susan Palmer suzanpal...@gmail.com wrote: ** We did Mid-Tier last October for the first time. (8.1) The mantra of Flush, Flush, Flush was a daily thing since we do a lot of enhancements. Then we realized we could change the settings in the browser to do it when they close their browsers. IE 9-10 are the only ones we support, 11 is not useable at all. Firefox is what I find to be most dependable. But with all that flushing going on, we still get the Caught Exception errors of various types. I have found we need to do what we call a 'Super Flush' about every 3 weeks, in fact we are establishing a regularly scheduled maintenance. It's the full flush of the actual mid-tier servers, not just the user browsers. The 'Super Flush' clears the issues away. I find it amazing that these errors can affect only a few of our 200 users, not everyone, so something more is going on. These errors can also affect Report Console reports. Sometimes you can access the Change form but not the Case form. It has so many faces you cannot simply compile a list. But when it comes right down to it, 15 min of downtime to 'Super Flush' both our mid-tiers is an easy fix. We're in the process of setting up a cron job to do it weekly on Friday nights. I also found that after we run it, the arplugin stops working so you have to kill it so it starts again. Susan On Wed, Feb 5, 2014 at 12:02 PM, Suresh Loganathan ersures...@gmail.comwrote: ** Hi Sally, Thanks for your hot fix. Is it fix all Caught Exception issue? Can you please confirm. @Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally sally_lud...@bmc.comwrote: ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 9:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing
Re: Caught Exception issue...
Suresh,What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Would that be on IE9 and/or IE10? Thank you, Pascale Sterrett Kenavo ar wech all ersures...@gmail.com Sent by: arslist@ARSLIST.ORG 02/04/2014 10:36 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught Exception issue... ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Gotta know the secret handshake. On Tue, Feb 4, 2014 at 2:50 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 503-415-5149* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *ravi rai *Sent:* Tuesday, February 04, 2014 1:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai -- Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Shawn, Ditto for us on most of what you've said. We have a brand new 8.1 implementation, and are p2. Most of the issues are reported by our IE users, and we're looking forward to a hotfix or patch to resolve these same issues. rp On 2/4/2014 8:41 PM, Pierson, Shawn wrote: ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, ** *Shawn Pierson * Remedy Developer | Energy Transfer *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149* *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, ** *Shawn Pierson * Remedy Developer | Energy Transfer *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *ravi rai *Sent:* Tuesday, February 04, 2014 1:03 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com mailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed
Re: Caught Exception issue...
We are now at the 3rd Hot Fix and still not getting the Caught Exception issue resolved in our case. And it is only happening with IE9 and IE10 specific error: Caught exception :Object doesn't support property or method 'getProxyGlobalFields' But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5 This has been going on since November. Our only fix so far is to tell the users to revert to IE8 until we have a solution in place. This has been escalated to all level of engineers at BMC. Still waiting, So any ideas at this point is more then greatly appreciated. we are on 7.6.04 SP5 WAS8 Win2003 MSSQL2005 Thank you, Pascale Sterrett Kenavo ar wech all shawn.pier...@energytransfer.com Sent by: arslist@ARSLIST.ORG 02/04/2014 07:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... ** I didn’t want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I’ve run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn’t been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn’t find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the “secret” path. I don’t know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn’t require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20
Re: Caught Exception issue
Hi Ravi Please go to AR System user preference form and then search for login ID for which you are geting this error and then go to Edit Tab and clear all Table field related fields and then clear your IE cache and try to relogin this shoul resolve your problem Adhem - Original Message - From: Ramagiri To: arslist@ARSLIST.ORG Sent: Tue, 3 Nov 2009 05:46:59 +0530 (IST) Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike http://www.zigwheels.com/Features/Bajaj-Pulsar-220-DTSi-Special-Coverage/Pulsar_20090623-1-1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Client Cache? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** I have flushed the mid tier cache too , but still the issue not resolved. Is there any other settings which we need to set. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, November 04, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Well you have to flush the mid tier cache like LJ said. Whenever I flushed the cache it fixed the issue for me, the step I gave helped mine from happening every day. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Well you have to flush the mid tier cache like LJ said. Whenever I flushed the cache it fixed the issue for me, the step I gave helped mine from happening every day. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
I have flushed the mid tier cache too , but still the issue not resolved. Is there any other settings which we need to set. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, November 04, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Well you have to flush the mid tier cache like LJ said. Whenever I flushed the cache it fixed the issue for me, the step I gave helped mine from happening every day. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
That was all I ever needed to do. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** I have flushed the mid tier cache too , but still the issue not resolved. Is there any other settings which we need to set. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, November 04, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Well you have to flush the mid tier cache like LJ said. Whenever I flushed the cache it fixed the issue for me, the step I gave helped mine from happening every day. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
