Re: Roles and Applications - Remedy Asset Management
First of all, I want to thank everyone for their input.
I checked and double checked everything you suggested. What I found is
that my State is always blank when I'm in Dev Studio. So when I add a
form to an application (in this case the Remedy Asset Management app) it
was wiping out the State (which was set to Production-which I couldn't
see).
I'm working on version 8.1 of Dev Studio and version 7.6.04 sp4. My
colleagues can see the state and they are working on Dev Studio version
7.6.4, but I can't.
So that was the problem. UGH!
Thanks again!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Thursday, October 31, 2013 8:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Hi Lisa,
Is Staging in a server group by any chance? Do the permissions work in
the User tool? I've had issues where if you refresh the mid-tier cache
too soon after a code change the roles seem to not work. If you wait
until the server group has recached and then flush all is good. This was
on ARS 7.5 patch 7.
Rod
On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
wrote:
OK, I found where I can set the state. It's blank in Dev and in
Stage.
I changed it to Production on Stage (and Dev) and then saved the
application.Refreshed the cache and still working the same
way. Dev
is fine Stage is not.
This is an OOB application (Remedy Asset Management). The only
thing we
do to this app is add some custom forms to it (to assume the
roles).
I might have to call support soon. I just don't see any
difference with
Dev. Ugh!
Thanks everyone!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 31, 2013 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Been bit by that one before... :)
On Oct 31, 2013 7:45 AM, "Carl Wilson"
wrote:
**
Hi,
On the off chance, is the application not in
"Production" mode
for this environment?
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset
Management
**
I'm about to pull my hair out. All of the sudden, our
test
account (that includes Asset Admin permissions) suddenly is not
able to
"View" the Asset Management link on the Applications list on the
home
page. This is in Staging. In Dev it works as normal. It's
viewable
for an account with Admin permissions, so it's a permission
issue right?
I've compared all of these objects on Staging to Dev and
they
are exactly the same. I'm not sure why it's not showing up!!!
Remedy Asset Management Application
AST:Asset Management Console Form
The Active Link Guide Entry Point for Asset Management
(actually, that would be for the Asset Management Console link
UNDER the
main Asset Management link, but I checked anyway and they are
the same)
I've checked all the roles that are set for the Remedy
Asset
Management Application on the Roles form
Everything is the same.
Am I missing something?
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com
_ARSlist: "Where the Answers Are" and have been for 20
years_
_ARSlist: "
Re: Roles and Applications - Remedy Asset Management
I have seen this before: the user record is updated by workflow when permissions are added to CTM:People Permissions Group. Sometimes during data loading through the management tool, the user record is not synchronised correctly with the set of records in CTM:People Permissions Group. In fact, I have a Meta-Update script that validates/corrects the user record from the Permissions records :) Validate that the Asset Admin group id is in the User record's group list for that user. You can probably do it visually and fix it manually. If the associated group id is missing, delete and re-add the permission. Cheers Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: November-04-13 00:25 To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management Looks like the Overview Console is Public and the field is public as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" wrote: ** I m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It s viewable for an account with Admin permissions, so it s a permission issue right? I ve compared all of these objects on Staging to Dev and they are exactly the same. I m not sure why it s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" - No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3426 / Virus Database: 3222/6805 - Release Date: 11/03/13 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" smime.p7s Description: S/MIME cryptographic signature
Re: Roles and Applications - Remedy Asset Management
Looks like the Overview Console is Public and the field is public as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" wrote: ** I’m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to “View” the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It’s viewable for an account with Admin permissions, so it’s a permission issue right? I’ve compared all of these objects on Staging to Dev and they are exactly the same. I’m not sure why it’s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Looks like it's happening on all accounts with Asset Admin permissions,
not just one. But I'll test that out.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 31, 2013 11:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Oh, if you haven't already, check out the user form. We sometimes find
that permissions has not been added to the user in the user form, even
though it shows up in CTM:People.
On Oct 31, 2013 9:44 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
wrote:
ARS 7.6.04 SP4 using Dev Studio 8.1
-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sent: Thursday, October 31, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: RE: Roles and Applications - Remedy Asset Management
Oh, and the account (with the Asset Admin permissions) are
identical on
Staging and Dev as well.
-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sent: Thursday, October 31, 2013 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management
I'm about to pull my hair out. All of the sudden, our test
account
(that includes Asset Admin permissions) suddenly is not able to
"View"
the Asset Management link on the Applications list on the home
page.
This is in Staging. In Dev it works as normal. It's viewable
for an
account with Admin permissions, so it's a permission issue
right?
I've compared all of these objects on Staging to Dev and they
are
exactly the same. I'm not sure why it's not showing up!!!
Remedy Asset Management Application
AST:Asset Management Console Form
The Active Link Guide Entry Point for Asset Management
(actually, that
would be for the Asset Management Console link UNDER the main
Asset
Management link, but I checked anyway and they are the same)
I've checked all the roles that are set for the Remedy Asset
Management
Application on the Roles form
Everything is the same.
Am I missing something?
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Looks like they are the same on Dev and Stage. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaul, Seema Sent: Thursday, October 31, 2013 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, Couple things, you may want to check: Asset Admin, User, Viewer permission groups are mapped to CMDB computed groups, CMDB Data Change Group and CMDB Data View Groups. Open the Group form and make sure the asset permission mappings are still with the computed groups. Also in the Role form make sure the mappings for CMDB/Asset permisions are in tact to the CMDB roles. -Seema From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jase Brandon [jasebran...@gmail.com] Sent: Thursday, October 31, 2013 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" wrote: ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 <https://webmail.bmc.com/owa/?ae=PreFormAction&a=ReplyAll&t=IPM.Note&id= RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABd FiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ#> Cell Phone: (717) 602-9460 <https://webmail.bmc.com/owa/?ae=PreFormAction&a=ReplyAll&t=IPM.Note&id= RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABd FiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ#> lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
They are blank in both Dev and Staging. I changed them both to Production and restarted the services. They are both back to blank and staging is still not working. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, October 31, 2013 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi, On the off chance, is the application not in "Production" mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Oh, if you haven't already, check out the user form. We sometimes find that permissions has not been added to the user in the user form, even though it shows up in CTM:People. On Oct 31, 2013 9:44 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" < lisa.kemes@dla.mil> wrote: > ARS 7.6.04 SP4 using Dev Studio 8.1 > > -Original Message- > From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS > Sent: Thursday, October 31, 2013 10:42 AM > To: arslist@ARSLIST.ORG > Subject: RE: Roles and Applications - Remedy Asset Management > > Oh, and the account (with the Asset Admin permissions) are identical on > Staging and Dev as well. > > -Original Message- > From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS > Sent: Thursday, October 31, 2013 10:40 AM > To: arslist@ARSLIST.ORG > Subject: Roles and Applications - Remedy Asset Management > > I'm about to pull my hair out. All of the sudden, our test account > (that includes Asset Admin permissions) suddenly is not able to "View" > the Asset Management link on the Applications list on the home page. > This is in Staging. In Dev it works as normal. It's viewable for an > account with Admin permissions, so it's a permission issue right? > > > > I've compared all of these objects on Staging to Dev and they are > exactly the same. I'm not sure why it's not showing up!!! > > > > Remedy Asset Management Application > > AST:Asset Management Console Form > > The Active Link Guide Entry Point for Asset Management (actually, that > would be for the Asset Management Console link UNDER the main Asset > Management link, but I checked anyway and they are the same) > > I've checked all the roles that are set for the Remedy Asset Management > Application on the Roles form > > > > Everything is the same. > > > > Am I missing something? > > > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 > > Cell Phone: (717) 602-9460 > > lisa.ke...@devtechnology.com > > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Hi Lisa, Couple things, you may want to check: Asset Admin, User, Viewer permission groups are mapped to CMDB computed groups, CMDB Data Change Group and CMDB Data View Groups. Open the Group form and make sure the asset permission mappings are still with the computed groups. Also in the Role form make sure the mappings for CMDB/Asset permisions are in tact to the CMDB roles. -Seema From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jase Brandon [jasebran...@gmail.com] Sent: Thursday, October 31, 2013 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" mailto:lisa.kemes@dla.mil>> wrote: ** I’m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to “View” the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It’s viewable for an account with Admin permissions, so it’s a permission issue right? I’ve compared all of these objects on Staging to Dev and they are exactly the same. I’m not sure why it’s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437[data:image/png;base64,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]<https://webmail.bmc.com/owa/?ae=PreFormAction&a=ReplyAll&t=IPM.Note&id=RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABdFiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ#> Cell Phone: (717) 602-9460[data:image/png;base64,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]<https://webmail.bmc.com/owa/?ae=PreFormAction&a=ReplyAll&t=IPM.Note&id=RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABdFiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ#> lisa.ke...@devtechnology.com<mailto:lisa.ke...@devtechnology.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone > On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" > wrote: > > ** > I’m about to pull my hair out. All of the sudden, our test account (that > includes Asset Admin permissions) suddenly is not able to “View” the Asset > Management link on the Applications list on the home page. This is in > Staging. In Dev it works as normal. It’s viewable for an account with Admin > permissions, so it’s a permission issue right? > > I’ve compared all of these objects on Staging to Dev and they are exactly the > same. I’m not sure why it’s not showing up!!! > > Remedy Asset Management Application > AST:Asset Management Console Form > The Active Link Guide Entry Point for Asset Management (actually, that would > be for the Asset Management Console link UNDER the main Asset Management > link, but I checked anyway and they are the same) > I’ve checked all the roles that are set for the Remedy Asset Management > Application on the Roles form > > Everything is the same. > > Am I missing something? > > Lisa Kemes > Remedy Consultant > Dev Technology Group > DLA Office: (717) 770-6437 > Cell Phone: (717) 602-9460 > lisa.ke...@devtechnology.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on ARS 7.5 patch 7. Rod On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS < lisa.kemes@dla.mil> wrote: > OK, I found where I can set the state. It's blank in Dev and in Stage. > I changed it to Production on Stage (and Dev) and then saved the > application.Refreshed the cache and still working the same way. Dev > is fine Stage is not. > > This is an OOB application (Remedy Asset Management). The only thing we > do to this app is add some custom forms to it (to assume the roles). > > I might have to call support soon. I just don't see any difference with > Dev. Ugh! > > Thanks everyone! > > Lisa > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Thursday, October 31, 2013 5:32 PM > To: arslist@ARSLIST.ORG > Subject: Re: Roles and Applications - Remedy Asset Management > > ** > > Been bit by that one before... :) > > On Oct 31, 2013 7:45 AM, "Carl Wilson" wrote: > > > ** > > Hi, > > On the off chance, is the application not in "Production" mode > for this environment? > > > > > > > > > > Kind Regards, > > > > Carl Wilson > > > > http://www.missingpiecessoftware.com/ > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR > INFORMATION OPERATIONS > Sent: 31 October 2013 14:40 > To: arslist@ARSLIST.ORG > Subject: Roles and Applications - Remedy Asset Management > > > > ** > > I'm about to pull my hair out. All of the sudden, our test > account (that includes Asset Admin permissions) suddenly is not able to > "View" the Asset Management link on the Applications list on the home > page. This is in Staging. In Dev it works as normal. It's viewable > for an account with Admin permissions, so it's a permission issue right? > > > > I've compared all of these objects on Staging to Dev and they > are exactly the same. I'm not sure why it's not showing up!!! > > > > Remedy Asset Management Application > > AST:Asset Management Console Form > > The Active Link Guide Entry Point for Asset Management > (actually, that would be for the Asset Management Console link UNDER the > main Asset Management link, but I checked anyway and they are the same) > > I've checked all the roles that are set for the Remedy Asset > Management Application on the Roles form > > > > Everything is the same. > > > > Am I missing something? > > > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 > > Cell Phone: (717) 602-9460 > > lisa.ke...@devtechnology.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
OK, I found where I can set the state. It's blank in Dev and in Stage. I changed it to Production on Stage (and Dev) and then saved the application.Refreshed the cache and still working the same way. Dev is fine Stage is not. This is an OOB application (Remedy Asset Management). The only thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, "Carl Wilson" wrote: ** Hi, On the off chance, is the application not in "Production" mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Janie,
It happens on any account (that's not an admin). These accounts used to
be able to see the link, but not now. Dev is working normal and I've
checked everything and Stage looks just like Dev (as far as the
Application, form, Accounts, permissions, groups, roles.) But SOMETHING
has to be missing and it happened on Tuesday. Still checking.thanks
so much!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger
Sent: Thursday, October 31, 2013 8:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Yes, that option is in the Roles form.
Have you check if another test user with Asset Admin permission can
access the link? If so, sometimes I've seen user login ids get
disconnected from their permissions. Have you removed the Asset Admin
permission from your test user, logged in, logged out, then added the
Asset Admin permission back to the user - then log in.
The other thing I've noticed is that sometimes the local cache seems to
be wrong - certain field labels will be completely wrong. Sometimes,
deleting the browser's temporary cache and logging in again will resolve
the problem. Have you checked logging in from another computer?
Sorry if you've tried all this - just trying to throw out additional
ideas for you.
Janie
On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS wrote:
Would that be in the Roles form? I did a search on Remedy Asset
Management and it looks like the Roles are mapped to the group
in
Production AND Test. Is this where I should be checking?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 31, 2013 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Been bit by that one before... :)
On Oct 31, 2013 7:45 AM, "Carl Wilson"
wrote:
**
Hi,
On the off chance, is the application not in
"Production" mode
for this environment?
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset
Management
**
I'm about to pull my hair out. All of the sudden, our
test
account (that includes Asset Admin permissions) suddenly is not
able to
"View" the Asset Management link on the Applications list on the
home
page. This is in Staging. In Dev it works as normal. It's
viewable
for an account with Admin permissions, so it's a permission
issue right?
I've compared all of these objects on Staging to Dev and
they
are exactly the same. I'm not sure why it's not showing up!!!
Remedy Asset Management Application
AST:Asset Management Console Form
The Active Link Guide Entry Point for Asset Management
(actually, that would be for the Asset Management Console link
UNDER the
main Asset Management link, but I checked anyway and they are
the same)
I've checked all the roles that are set for the Remedy
Asset
Management Application on the Roles form
Everything is the same.
Am I missing something?
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com
_ARSlist: "Where the Answers Are" and have been for 20
years_
_ARSlist: "Where the Answers Are" and have been for 20
years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_
Re: Roles and Applications - Remedy Asset Management
Yes, that option is in the Roles form. Have you check if another test user with Asset Admin permission can access the link? If so, sometimes I've seen user login ids get disconnected from their permissions. Have you removed the Asset Admin permission from your test user, logged in, logged out, then added the Asset Admin permission back to the user - then log in. The other thing I've noticed is that sometimes the local cache seems to be wrong - certain field labels will be completely wrong. Sometimes, deleting the browser's temporary cache and logging in again will resolve the problem. Have you checked logging in from another computer? Sorry if you've tried all this - just trying to throw out additional ideas for you. Janie On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > Would that be in the Roles form? I did a search on Remedy Asset > Management and it looks like the Roles are mapped to the group in > Production AND Test. Is this where I should be checking? > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Thursday, October 31, 2013 5:32 PM > To: arslist@ARSLIST.ORG > Subject: Re: Roles and Applications - Remedy Asset Management > > ** > > Been bit by that one before... :) > > On Oct 31, 2013 7:45 AM, "Carl Wilson" wrote: > > > ** > > Hi, > > On the off chance, is the application not in "Production" mode > for this environment? > > > > > > > > > > Kind Regards, > > > > Carl Wilson > > > > http://www.missingpiecessoftware.com/ > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR > INFORMATION OPERATIONS > Sent: 31 October 2013 14:40 > To: arslist@ARSLIST.ORG > Subject: Roles and Applications - Remedy Asset Management > > > > ** > > I'm about to pull my hair out. All of the sudden, our test > account (that includes Asset Admin permissions) suddenly is not able to > "View" the Asset Management link on the Applications list on the home > page. This is in Staging. In Dev it works as normal. It's viewable > for an account with Admin permissions, so it's a permission issue right? > > > > I've compared all of these objects on Staging to Dev and they > are exactly the same. I'm not sure why it's not showing up!!! > > > > Remedy Asset Management Application > > AST:Asset Management Console Form > > The Active Link Guide Entry Point for Asset Management > (actually, that would be for the Asset Management Console link UNDER the > main Asset Management link, but I checked anyway and they are the same) > > I've checked all the roles that are set for the Remedy Asset > Management Application on the Roles form > > > > Everything is the same. > > > > Am I missing something? > > > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 > > Cell Phone: (717) 602-9460 > > lisa.ke...@devtechnology.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Would that be in the Roles form? I did a search on Remedy Asset Management and it looks like the Roles are mapped to the group in Production AND Test. Is this where I should be checking? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, "Carl Wilson" wrote: ** Hi, On the off chance, is the application not in "Production" mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Been bit by that one before... :) On Oct 31, 2013 7:45 AM, "Carl Wilson" wrote: > ** > > Hi, > > On the off chance, is the application not in "Production" mode for this > environment? > > ** ** > -- > > > > Kind Regards, > > > > *Carl Wilson* > > > > http://www.missingpiecessoftware.com/ > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION > OPERATIONS > *Sent:* 31 October 2013 14:40 > *To:* arslist@ARSLIST.ORG > *Subject:* Roles and Applications - Remedy Asset Management > > ** ** > > ** > > I’m about to pull my hair out. All of the sudden, our test account (that > includes Asset Admin permissions) suddenly is not able to “View” the Asset > Management link on the Applications list on the home page. This is in > Staging. In Dev it works as normal. It’s viewable for an account with > Admin permissions, so it’s a permission issue right? > > ** ** > > I’ve compared all of these objects on Staging to Dev and they are exactly > the same. I’m not sure why it’s not showing up!!! > > ** ** > > Remedy Asset Management Application > > AST:Asset Management Console Form > > The Active Link Guide Entry Point for Asset Management (actually, that > would be for the Asset Management Console link UNDER the main Asset > Management link, but I checked anyway and they are the same) > > I’ve checked all the roles that are set for the Remedy Asset Management > Application on the Roles form > > ** ** > > Everything is the same. > > ** ** > > Am I missing something? > > ** ** > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 > > Cell Phone: (717) 602-9460 > > lisa.ke...@devtechnology.com > > ** ** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Hi, On the off chance, is the application not in "Production" mode for this environment? _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
ARS 7.6.04 SP4 using Dev Studio 8.1 -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: RE: Roles and Applications - Remedy Asset Management Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Roles and Applications - Remedy Asset Management
Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
