Re: Test Email...

[David Davis]

Hello Joe!

<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=icon>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=link>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Wed, Sep 18, 2019 at 10:03 PM Joe DeSouza via ARSList <
arslist@arslist.org> wrote:

> Test after being re-added..
>
> Cheers
>
> Joe D'Souza
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Test Email...

[Joe DeSouza via ARSList]

Test after being re-added..

Cheers

Joe D'Souza-- 
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ARSList@arslist.org
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ADM: Timing Test

[Jason Miller]

Just checking all the bits are working. Please disregard.

Jason Miller
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FW: [Remedy AR System] Announcement: Checkout Remedy Test Automation Libraries

[Grooms, Frederick W]

For those not also in the BMC Communities

From: Vishnu Nair [mailto:for...@developer.bmc.com]
Sent: Thursday, February 22, 2018 2:28 AM
Subject: [Remedy AR System] Announcement: Checkout Remedy Test Automation 
Libraries

BMC Communities<https://communities.bmc.com/>

Announcement: Checkout Remedy Test Automation Libraries

created by Vishnu 
Nair<https://communities.bmc.com/people/vishnusnair?et=watches.email.announcement>
 in Remedy AR 
System<https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system?et=watches.email.announcement>



Test Automation libraries are tons of JavaScript functions developed by Remedy 
team. You can use these libraries in the test automation scripts and automate 
complex scenarios very easily. These automation libraries can help you to 
identify the SmartUI and mid-tier UI seamlessly.

Checkout Remedy Test Automation 
Libraries<https://communities.bmc.com/docs/DOC-103929> now!

Announcement expires on 1 March, 2018



Thank you for your participation in BMC Communities.
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RE: Timing test

[Keith Sinclair]

Speak for yourself - I had -18f temps this morning here in Chicago. I had to 
open cabinet doors to help thaw pipes and even defrost the microwave above the 
stove that's mounted on an outside wall. I heard Antarctica was warmer than 
here!

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joel D Sender
Sent: Tuesday, January 2, 2018 12:01 PM
To: 'ARSList' <arslist@arslist.org>
Subject: RE: Timing test

Good News: the pipes are not frozen!

Joel
Joel Sender  *   jdsen...@earthlink.net<mailto:jdsen...@earthlink.net>

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Tuesday, January 2, 2018 6:27 AM
To: arslist@arslist.org<mailto:arslist@arslist.org>
Subject: ADM: Timing test

Just checking the plumbing.

Jason

[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.avast.com%2Fsig-email%3Futm_medium%3Demail%26utm_source%3Dlink%26utm_campaign%3Dsig-email%26utm_content%3Demailclient%26utm_term%3Dicon=02%7C01%7Cksinclair%40shoppertrak.com%7C6dd7eefb963442c548e808d5520b12cc%7Ca1f1e2147ded45b681a19e8ae3459641%7C0%7C0%7C636505129871175878=NFpK5pWnSOx0F1xtDQPezLVXa6MOLzokWoV6QHeX1Ik%3D=0>

Virus-free. 
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RE: Timing test

[Joel D Sender]

Good News: the pipes are not frozen!

 

Joel

Joel Sender  *<mailto:jdsen...@earthlink.net> jdsen...@earthlink.net  

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Tuesday, January 2, 2018 6:27 AM
To: arslist@arslist.org
Subject: ADM: Timing test

 

Just checking the plumbing.

 

Jason



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Re: ADM: Timing test

[LJ LongWing]

no leaks that I have noticed.

On Tue, Jan 2, 2018 at 7:27 AM, Jason Miller  wrote:

> Just checking the plumbing.
>
> Jason
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
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Re: ADM: Timing test

[Dave Shellman]

Faucets are working.

Dave

On Tue, Jan 2, 2018 at 9:29 AM Jason Miller  wrote:

> Just checking the plumbing.
>
> Jason
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

ADM: Timing test

[Jason Miller]

Just checking the plumbing.

Jason
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https://mailman.rrr.se/cgi/listinfo/arslist

ADM: Soory wrong address during my test posting...

[Misi Mladoniczky]

Hi,

I am working on getting the new Mailman server in place for the old Listserv 
that has been servicing ARSList for some time.

The switch should not be noticed much, and will occur in a few days.

If you have auto sorting of emails you might have to look into that, but 
otherwise the address will be the same.

We will send a post to the normal list before we do the change.

And sorry for the misdirected email sent a minute ago...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)

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ADM:Timing test

[Jason Miller]

Just a quick health check before the weekend.

Jason

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ADM:Timing test

[Grooms, Frederick W]

This is just a timing test



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Re: ADM:timing test

[Misi Mladoniczky]

Let's keep our fingers crossed ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
November 7, 2016 6:41 PM, "Jason Miller"  wrote:

**Hi Dustin,
It is certainly nice to get a confirmation that things are working as expected. 
Although I am not looking for a reply from everybody, one or two are great. No 
need for a timing test to be the longest thread of the week :) 
Jason  
On Mon, Nov 7, 2016 at 9:07 AM, Fawver, Dustin  wrote:

 ** 

Jason, 

I didn't know if you needed a reply to this ping, but here's mine.  

--Dustin Fawver 

HelpDesk Technician 

East Tennessee State University 

(423) 439-4648 (javascript:false)  

  From: Action Request System discussion list(ARSList)  on behalf of Jason 
Miller 
Sent: Monday, November 7, 2016 11:34 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: ADM:timing test
**Happy Monday List! _ARSlist: "Where the Answers Are" and have been for 20 
years_   _ARSlist: "Where the Answers Are" and have been for 20 years_   
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ADM:timing test

[Jason Miller]

Hi Dustin,

It is certainly nice to get a confirmation that things are working as
expected.

Although I am not looking for a reply from everybody, one or two are great.
No need for a timing test to be the longest thread of the week :)

Jason

On Mon, Nov 7, 2016 at 9:07 AM, Fawver, Dustin <faw...@mail.etsu.edu> wrote:

> **
>
> Jason,
>
>
> I didn't know if you needed a reply to this ping, but here's mine.  [image:
> ]
>
>
> --Dustin Fawver
>
>
> HelpDesk Technician
>
> East Tennessee State University
>
> (423) 439-4648
>
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller <jason.mil...@gmail.com>
> *Sent:* Monday, November 7, 2016 11:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ADM:timing test
>
> **
> Happy Monday List!
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ADM:timing test

[Misi Mladoniczky]

Hi,

Fortunately for me, but maybe unfortunately for the list, the server seems just 
fine.

It is the actual postings that are lacking ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
November 7, 2016 6:08 PM, "Fawver, Dustin"  wrote:
Jason, 

I didn't know if you needed a reply to this ping, but here's mine.  

--Dustin Fawver 

HelpDesk Technician 

East Tennessee State University 

(423) 439-4648  

  From: Action Request System discussion list(ARSList)  on behalf of Jason 
Miller 
Sent: Monday, November 7, 2016 11:34 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: ADM:timing test
**Happy Monday List! _ARSlist: "Where the Answers Are" and have been for 20 
years_  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ADM:timing test

[Fawver, Dustin]

Jason,


I didn't know if you needed a reply to this ping, but here's mine.  []


--Dustin Fawver


HelpDesk Technician

East Tennessee State University

(423) 439-4648



From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Jason Miller <jason.mil...@gmail.com>
Sent: Monday, November 7, 2016 11:34 AM
To: arslist@ARSLIST.ORG
Subject: ADM:timing test

**
Happy Monday List!
_ARSlist: "Where the Answers Are" and have been for 20 years_

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ADM:timing test

[Jason Miller]

Happy Monday List!

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Re: New ARSList server test mail 2

[Joel D. Sender]

Misi & Dan,
THANK YOU !
Now I can change my Halloween costume from scary BMC/Communities to sexy 
ARSlist poster! (or is that redundant?)
Email may be 'old school' but it's what works best for our community.
I know how challenging this transition can be, so take 10 'Attaboys' and bask 
in our gratitude.
Joel
Joel Sender 
jdsen...@earthlink.net
  

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Re: New ARSList server test mail 2

[arslist]

It is about to be Halloween,  the ARSList rises. Oops, sorry, I forgot, this 
isn’t a Friday.

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: October 31, 2016 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: New ARSList server test mail 2

 

** 

Well, that works…

 

Misi, no way we’re ignoring you ;-)

 

Doug Blair

 

On Oct 31, 2016, at 9:01 AM, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> 
> wrote:

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se <http://www.rrr.se/>  (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
<http://rrr.se/> 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: New ARSList server test mail 2

[LJ LongWing]

It's an auspicious start to a spooky day here in the US :D

On Mon, Oct 31, 2016 at 8:19 AM, Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:

> **
>
> Hear, Hear!
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Stan Feinstein
> *Sent:* Monday, October 31, 2016 10:08 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New ARSList server test mail 2
>
>
>
> **
>
> That worked.  It’s a happy morning that the ARSList continues.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Misi
> Mladoniczky
> *Sent:* Monday, October 31, 2016 7:01 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* New ARSList server test mail 2
>
>
>
> **
>
> Ok, here we go again. Please ignore. Let's see if it works better though.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: New ARSList server test mail 2

[Timothy Powell]

Hear, Hear!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Monday, October 31, 2016 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: New ARSList server test mail 2

 

** 

That worked.  It’s a happy morning that the ARSList continues.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 7:01 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: New ARSList server test mail 2

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: New ARSList server test mail 2

[Shellman, David]

Good job.  Worked on the second test.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 10:01 AM
To: arslist@ARSLIST.ORG
Subject: New ARSList server test mail 2

**
Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New ARSList server test mail 2

[Doug Blair]

Well, that works…

Misi, no way we’re ignoring you ;-)

Doug Blair

> On Oct 31, 2016, at 9:01 AM, Misi Mladoniczky  wrote:
> 
> **
> Ok, here we go again. Please ignore. Let's see if it works better though.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se  (ARSList 
> MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: New ARSList server test mail 2

[Stan Feinstein]

That worked.  It’s a happy morning that the ARSList continues.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 7:01 AM
To: arslist@ARSLIST.ORG
Subject: New ARSList server test mail 2

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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New ARSList server test mail 2

[Misi Mladoniczky]

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

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ADM:timing test

[arslist]

11:28am EST no posts in April yet


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Re: ITSM 9.0 question - can you test this? - RESOLVED

[William Rentfrow]

Guess what? I found my first ARS 9.0 base product bug.

This only applies to Oracle - I had two different people try it on SQL server 
and BMC also tried it on both SQL and Oracle - SQL Server is fine, Oracle 
doesn't work.  The AR Server constructs bad SQL.

If you have any work flow that does something like a NOT LIKE and a field and 
the field is $NULL$ the query is going to break.  So this:

'Status'=1 and 'AppleSauce' NOT LIKE "%"+$STUFF$+"%"

(where $STUFF$ is null)

.will cause it to fail when querying in Oracle.

BMC registered a defect for it. Fortunately this kind of query is pretty rare.  
The only time I've seen it is in the base product Decision Trees where the 
screen pops up on the first branch.  I devised a code workaround for it and 
everything worked.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 10:10 PM
To: William Rentfrow; 'arslist@ARSLIST.ORG'
Subject: RE: ITSM 9.0 question - can you test this?

Okay so I found the problem - kind of...


The workflow that generates that SQL is the first Set Fields of active link 
CFG:PDB:RefreshBranchTable_100 - here is the set fields matching condition 
doing a lookup against CFG:Decision Tree Branch:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes") AND ( NOT 
($z1D Action02$ LIKE (("%" + 'Branch ID') + "%"))) AND ('Status' = "Enabled")



$z1D Action02$ is $NULL$ at that point in the workflow.  It is set after this 
to the Entry ID of the record in the 2nd Set Fields action of the same active 
link (third overall action).



Here's what the SQL generated from that looks like:



SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T1031.C104130, T1031.C1, T1031.C104224, T1031.C104239, 
T1031.C104241 FROM T1031 WHERE ((T1031.C104215 = N'PDT0002') 
AND (T1031.C104224 = 0) AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL)) AND 
(T1031.C7 = 1)) ORDER BY T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 
ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 3))





In our dev environment I created an overlay on that Active Link   I changed the 
"Set Fields" match condition to this:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes")  AND 
('Status' = "Enabled")



and it works.  So that whole C1 NOT LIKE NULL thing is what is causing 
this.   I am 100% sure that is the root cause.



I just have no idea what this is actually saying from the above SQL.



AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL))




William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 12:48 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 9.0 question - can you test this?

Hello listers -

We've run into an interesting issue.  In IM 9.0 we can select New Incident, 
then fill out a caller's information.

The we select the decision tree link/button and it opens the trees.

Then when we select one it should open the branch window.  It opens an empty 
window.

In ITSM 8.1 it works - and it's all the same base product code.   If you happen 
to have ITSM 9 and a couple of seconds to spare can you try this?

Also for fun I compared the SQL and ARS 9 has a bunch of stuff I don't get - 
like random "N"'s in the SQL

Older working server query:

SELECT  * FROM ( SELECT  
T1031.C1,C104224,C104241,C104130,C104239 FROM T1031 WHERE 
((T1031.C104215 = 'PDT0002') AND (T1031.C104224 = 0) AND NOT 
((' ' LIKE (('%' || T1031.C1) || '%'))) AND (T1031.C7 = 1)) ORDER BY 
C104215 ASC,C100244 ASC, 1 ASC ) WHERE ROWNUM <= 2

New-fangled what is this stuff query:

SELECT * FROM (SELECT AR_SQL_Alias1 FROM (SELECT T1031.C1, T1031.C104239, 
T1031.C104130, T1031.C104241, T1031.C104224 FROM T1031 WHERE 
((T1031.C104215 = N'PDT0002') AND (T1031.C104224 = 0) AND (NOT 
(N'%'||T1031.C1||N'%' LIKE NULL)) AND (T1031.C7 = 1)) ORDER BY 
T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 ASC) AR_SQL_Alias1 > 0) 
AND (AR_RowNumber_Alias$1 < 3))

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


___
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"Where the Answers Are, and have been for 20 years"

Re: ITSM 9.0 question - can you test this? - RESOLVED

[William Rentfrow]

I'm not sure - it worked in the previous version of ARS (8.1) but not in 9.

The actual workflow qualification was this, and $z1d Action02$ was null when 
this ran:


('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes") AND ( NOT 
($z1D Action02$ LIKE (("%" + 'Branch ID') + "%"))) AND ('Status' = "Enabled")

Decision trees are kind of unique in the app - most of the time dialog windows 
open up for people to do things like associate a People record to a group or 
stuff like that.  In decision trees the window is re-used and refreshed several 
times.  $z1D Action02$ is a display only hidden field that ends up holding the 
Branch ID of the current branch - but the first time time through it is null 
and fails and the window closes.


William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, November 02, 2015 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 9.0 question - can you test this? - RESOLVED

**
I thought the NOT LIKE didn't work to begin with

I have always coded it as
   'Status'=1 and (NOT ('AppleSauce' LIKE "%"+$STUFF$+"%"))

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Monday, November 02, 2015 8:42 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 9.0 question - can you test this? - RESOLVED

**
Guess what? I found my first ARS 9.0 base product bug.

This only applies to Oracle - I had two different people try it on SQL server 
and BMC also tried it on both SQL and Oracle - SQL Server is fine, Oracle 
doesn't work.  The AR Server constructs bad SQL.

If you have any work flow that does something like a NOT LIKE and a field and 
the field is $NULL$ the query is going to break.  So this:

'Status'=1 and 'AppleSauce' NOT LIKE "%"+$STUFF$+"%"

(where $STUFF$ is null)

.will cause it to fail when querying in Oracle.

BMC registered a defect for it. Fortunately this kind of query is pretty rare.  
The only time I've seen it is in the base product Decision Trees where the 
screen pops up on the first branch.  I devised a code workaround for it and 
everything worked.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 10:10 PM
To: William Rentfrow; 'arslist@ARSLIST.ORG'
Subject: RE: ITSM 9.0 question - can you test this?

Okay so I found the problem - kind of...


The workflow that generates that SQL is the first Set Fields of active link 
CFG:PDB:RefreshBranchTable_100 - here is the set fields matching condition 
doing a lookup against CFG:Decision Tree Branch:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes") AND ( NOT 
($z1D Action02$ LIKE (("%" + 'Branch ID') + "%"))) AND ('Status' = "Enabled")



$z1D Action02$ is $NULL$ at that point in the workflow.  It is set after this 
to the Entry ID of the record in the 2nd Set Fields action of the same active 
link (third overall action).



Here's what the SQL generated from that looks like:



SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T1031.C104130, T1031.C1, T1031.C104224, T1031.C104239, 
T1031.C104241 FROM T1031 WHERE ((T1031.C104215 = N'PDT0002') 
AND (T1031.C104224 = 0) AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL)) AND 
(T1031.C7 = 1)) ORDER BY T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 
ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 3))





In our dev environment I created an overlay on that Active Link   I changed the 
"Set Fields" match condition to this:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes")  AND 
('Status' = "Enabled")



and it works.  So that whole C1 NOT LIKE NULL thing is what is causing 
this.   I am 100% sure that is the root cause.



I just have no idea what this is actually saying from the above SQL.



AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL))




William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 12:48 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 9.0 question - can you test this?

Hello listers -

We've run into an interesting issue.  In IM 9.0 we can select New Incident, 
then fill out a caller's information.

The we select the decision tree link/button and it opens the trees.

Then when we select one it should open the branch window.  It opens an empty 
window.

In ITSM 8

Re: ITSM 9.0 question - can you test this? - RESOLVED

[Grooms, Frederick W]

I thought the NOT LIKE didn't work to begin with

I have always coded it as
   'Status'=1 and (NOT ('AppleSauce' LIKE "%"+$STUFF$+"%"))

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Monday, November 02, 2015 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 9.0 question - can you test this? - RESOLVED

**
Guess what? I found my first ARS 9.0 base product bug.

This only applies to Oracle - I had two different people try it on SQL server 
and BMC also tried it on both SQL and Oracle - SQL Server is fine, Oracle 
doesn't work.  The AR Server constructs bad SQL.

If you have any work flow that does something like a NOT LIKE and a field and 
the field is $NULL$ the query is going to break.  So this:

'Status'=1 and 'AppleSauce' NOT LIKE "%"+$STUFF$+"%"

(where $STUFF$ is null)

.will cause it to fail when querying in Oracle.

BMC registered a defect for it. Fortunately this kind of query is pretty rare.  
The only time I've seen it is in the base product Decision Trees where the 
screen pops up on the first branch.  I devised a code workaround for it and 
everything worked.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 10:10 PM
To: William Rentfrow; 'arslist@ARSLIST.ORG'
Subject: RE: ITSM 9.0 question - can you test this?

Okay so I found the problem - kind of...


The workflow that generates that SQL is the first Set Fields of active link 
CFG:PDB:RefreshBranchTable_100 - here is the set fields matching condition 
doing a lookup against CFG:Decision Tree Branch:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes") AND ( NOT 
($z1D Action02$ LIKE (("%" + 'Branch ID') + "%"))) AND ('Status' = "Enabled")



$z1D Action02$ is $NULL$ at that point in the workflow.  It is set after this 
to the Entry ID of the record in the 2nd Set Fields action of the same active 
link (third overall action).



Here's what the SQL generated from that looks like:



SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T1031.C104130, T1031.C1, T1031.C104224, T1031.C104239, 
T1031.C104241 FROM T1031 WHERE ((T1031.C104215 = N'PDT0002') 
AND (T1031.C104224 = 0) AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL)) AND 
(T1031.C7 = 1)) ORDER BY T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 
ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 3))





In our dev environment I created an overlay on that Active Link   I changed the 
"Set Fields" match condition to this:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes")  AND 
('Status' = "Enabled")



and it works.  So that whole C1 NOT LIKE NULL thing is what is causing 
this.   I am 100% sure that is the root cause.



I just have no idea what this is actually saying from the above SQL.



AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL))




William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 12:48 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 9.0 question - can you test this?

Hello listers -

We've run into an interesting issue.  In IM 9.0 we can select New Incident, 
then fill out a caller's information.

The we select the decision tree link/button and it opens the trees.

Then when we select one it should open the branch window.  It opens an empty 
window.

In ITSM 8.1 it works - and it's all the same base product code.   If you happen 
to have ITSM 9 and a couple of seconds to spare can you try this?

Also for fun I compared the SQL and ARS 9 has a bunch of stuff I don't get - 
like random "N"'s in the SQL

Older working server query:

SELECT  * FROM ( SELECT  
T1031.C1,C104224,C104241,C104130,C104239 FROM T1031 WHERE 
((T1031.C104215 = 'PDT0002') AND (T1031.C104224 = 0) AND NOT 
((' ' LIKE (('%' || T1031.C1) || '%'))) AND (T1031.C7 = 1)) ORDER BY 
C104215 ASC,C100244 ASC, 1 ASC ) WHERE ROWNUM <= 2

New-fangled what is this stuff query:

SELECT * FROM (SELECT AR_SQL_Alias1 FROM (SELECT T1031.C1, T1031.C104239, 
T1031.C104130, T1031.C104241, T1031.C104224 FROM T1031 WHERE 
((T1031.C104215 = N'PDT0002') AND (T1031.C104224 = 0) AND (NOT 
(N'%'||T1031.C1||N'%' LIKE NULL)) AND (T1031.C7 = 1)) ORDER BY 
T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 ASC) AR_SQL_Alias1 > 0) 
AND (AR_RowNumber_Alias$1 < 3))

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 71

Re: ITSM 9.0 question - can you test this? -- Resolved

[William Rentfrow]

I am pretty sure this is going to end up being DB-platform specific.  We are on 
Oracle 11g RAC.


I did this advanced search against CFG:Decision Tree Branch:



NOT ('Branch ID') LIKE $NULL$



It returns zero results.  Apparently you can't do a NOT LIKE NULL on our DB 
platform and have it work.



This doesn't work either, which is what is much closer to the SQL issued:



NOT ("%"+'Branch ID'+"%") LIKE $NULL$



This works just fine:



'Branch ID' != $NULL$



Obviously an overlay + fix on the Set Fields qual should fix this permanently.


William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 10:11 PM
To: William Rentfrow; arslist@ARSLIST.ORG
Subject: RE: ITSM 9.0 question - can you test this?

Okay so I found the problem - kind of...


The workflow that generates that SQL is the first Set Fields of active link 
CFG:PDB:RefreshBranchTable_100 - here is the set fields matching condition 
doing a lookup against CFG:Decision Tree Branch:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes") AND ( NOT 
($z1D Action02$ LIKE (("%" + 'Branch ID') + "%"))) AND ('Status' = "Enabled")



$z1D Action02$ is $NULL$ at that point in the workflow.  It is set after this 
to the Entry ID of the record in the 2nd Set Fields action of the same active 
link (third overall action).



Here's what the SQL generated from that looks like:



SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T1031.C104130, T1031.C1, T1031.C104224, T1031.C104239, 
T1031.C104241 FROM T1031 WHERE ((T1031.C104215 = N'PDT0002') 
AND (T1031.C104224 = 0) AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL)) AND 
(T1031.C7 = 1)) ORDER BY T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 
ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 3))





In our dev environment I created an overlay on that Active Link   I changed the 
"Set Fields" match condition to this:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes")  AND 
('Status' = "Enabled")



and it works.  So that whole C1 NOT LIKE NULL thing is what is causing 
this.   I am 100% sure that is the root cause.



I just have no idea what this is actually saying from the above SQL.



AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL))




William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 12:48 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 9.0 question - can you test this?

Hello listers -

We've run into an interesting issue.  In IM 9.0 we can select New Incident, 
then fill out a caller's information.

The we select the decision tree link/button and it opens the trees.

Then when we select one it should open the branch window.  It opens an empty 
window.

In ITSM 8.1 it works - and it's all the same base product code.   If you happen 
to have ITSM 9 and a couple of seconds to spare can you try this?

Also for fun I compared the SQL and ARS 9 has a bunch of stuff I don't get - 
like random "N"'s in the SQL

Older working server query:

SELECT  * FROM ( SELECT  
T1031.C1,C104224,C104241,C104130,C104239 FROM T1031 WHERE 
((T1031.C104215 = 'PDT0002') AND (T1031.C104224 = 0) AND NOT 
((' ' LIKE (('%' || T1031.C1) || '%'))) AND (T1031.C7 = 1)) ORDER BY 
C104215 ASC,C100244 ASC, 1 ASC ) WHERE ROWNUM <= 2

New-fangled what is this stuff query:

SELECT * FROM (SELECT AR_SQL_Alias1 FROM (SELECT T1031.C1, T1031.C104239, 
T1031.C104130, T1031.C104241, T1031.C104224 FROM T1031 WHERE 
((T1031.C104215 = N'PDT0002') AND (T1031.C104224 = 0) AND (NOT 
(N'%'||T1031.C1||N'%' LIKE NULL)) AND (T1031.C7 = 1)) ORDER BY 
T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 ASC) AR_SQL_Alias1 > 0) 
AND (AR_RowNumber_Alias$1 < 3))

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4830 / Virus Database: 4365/10845 - Release Date: 10/18/15
Internal Virus Database is out of date.

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Re: ITSM 9.0 question - can you test this?

[William Rentfrow]

Okay so I found the problem - kind of...


The workflow that generates that SQL is the first Set Fields of active link 
CFG:PDB:RefreshBranchTable_100 - here is the set fields matching condition 
doing a lookup against CFG:Decision Tree Branch:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes") AND ( NOT 
($z1D Action02$ LIKE (("%" + 'Branch ID') + "%"))) AND ('Status' = "Enabled")



$z1D Action02$ is $NULL$ at that point in the workflow.  It is set after this 
to the Entry ID of the record in the 2nd Set Fields action of the same active 
link (third overall action).



Here's what the SQL generated from that looks like:



SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T1031.C104130, T1031.C1, T1031.C104224, T1031.C104239, 
T1031.C104241 FROM T1031 WHERE ((T1031.C104215 = N'PDT0002') 
AND (T1031.C104224 = 0) AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL)) AND 
(T1031.C7 = 1)) ORDER BY T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 
ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 3))





In our dev environment I created an overlay on that Active Link   I changed the 
"Set Fields" match condition to this:



('Decision Tree ID' = $Decision Tree ID$) AND ('Main Branch' = "Yes")  AND 
('Status' = "Enabled")



and it works.  So that whole C1 NOT LIKE NULL thing is what is causing 
this.   I am 100% sure that is the root cause.



I just have no idea what this is actually saying from the above SQL.



AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL))




William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: William Rentfrow
Sent: Monday, October 26, 2015 12:48 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 9.0 question - can you test this?

Hello listers -

We've run into an interesting issue.  In IM 9.0 we can select New Incident, 
then fill out a caller's information.

The we select the decision tree link/button and it opens the trees.

Then when we select one it should open the branch window.  It opens an empty 
window.

In ITSM 8.1 it works - and it's all the same base product code.   If you happen 
to have ITSM 9 and a couple of seconds to spare can you try this?

Also for fun I compared the SQL and ARS 9 has a bunch of stuff I don't get - 
like random "N"'s in the SQL

Older working server query:

SELECT  * FROM ( SELECT  
T1031.C1,C104224,C104241,C104130,C104239 FROM T1031 WHERE 
((T1031.C104215 = 'PDT0002') AND (T1031.C104224 = 0) AND NOT 
((' ' LIKE (('%' || T1031.C1) || '%'))) AND (T1031.C7 = 1)) ORDER BY 
C104215 ASC,C100244 ASC, 1 ASC ) WHERE ROWNUM <= 2

New-fangled what is this stuff query:

SELECT * FROM (SELECT AR_SQL_Alias1 FROM (SELECT T1031.C1, T1031.C104239, 
T1031.C104130, T1031.C104241, T1031.C104224 FROM T1031 WHERE 
((T1031.C104215 = N'PDT0002') AND (T1031.C104224 = 0) AND (NOT 
(N'%'||T1031.C1||N'%' LIKE NULL)) AND (T1031.C7 = 1)) ORDER BY 
T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 ASC) AR_SQL_Alias1 > 0) 
AND (AR_RowNumber_Alias$1 < 3))

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


___
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"Where the Answers Are, and have been for 20 years"

ITSM 9.0 question - can you test this?

[William Rentfrow]

Hello listers -

We've run into an interesting issue.  In IM 9.0 we can select New Incident, 
then fill out a caller's information.

The we select the decision tree link/button and it opens the trees.

Then when we select one it should open the branch window.  It opens an empty 
window.

In ITSM 8.1 it works - and it's all the same base product code.   If you happen 
to have ITSM 9 and a couple of seconds to spare can you try this?

Also for fun I compared the SQL and ARS 9 has a bunch of stuff I don't get - 
like random "N"'s in the SQL

Older working server query:

SELECT  * FROM ( SELECT  
T1031.C1,C104224,C104241,C104130,C104239 FROM T1031 WHERE 
((T1031.C104215 = 'PDT0002') AND (T1031.C104224 = 0) AND NOT 
((' ' LIKE (('%' || T1031.C1) || '%'))) AND (T1031.C7 = 1)) ORDER BY 
C104215 ASC,C100244 ASC, 1 ASC ) WHERE ROWNUM <= 2

New-fangled what is this stuff query:

SELECT * FROM (SELECT AR_SQL_Alias1 FROM (SELECT T1031.C1, T1031.C104239, 
T1031.C104130, T1031.C104241, T1031.C104224 FROM T1031 WHERE 
((T1031.C104215 = N'PDT0002') AND (T1031.C104224 = 0) AND (NOT 
(N'%'||T1031.C1||N'%' LIKE NULL)) AND (T1031.C7 = 1)) ORDER BY 
T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 ASC) AR_SQL_Alias1 > 0) 
AND (AR_RowNumber_Alias$1 < 3))

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


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test send/recepit

[frex popo]

​

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ADM: timing test please ignore

[Daniel]

11:01 EST


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Re: Remedy Test Plan

[Ray Gellenbeck]

Maybe it comes down to the purpose of the group.  ARS list has traditionally 
focused on helping each other with issues related to the ARS system and related 
utility apps.

When folks cross into asking for consultancy-centric topics, I'm not surprised 
when it comes to silence.  I myself have drifted into that grey area in the 
past and was never taken back at silence as a response.

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Re: Remedy Test Plan

[LJ LongWing]

When I was at my last job I did an upgrade of Remedy/ITSM from 7.5 to 8.1
and I built out my upgrade doc specific to that environment with server
names/ip's, screen shots, pitfalls (as I came across them), etcif I
still had access to the document I would be hesitant to share, not because
I'm being protective of my own 'consultancy' (is that really a word?
:)but because it was so filled with details about the implementation,
the customizations made in that environment, etc, that I'm not sure it
would have been of much use to anyone other than the one site I built it
forbut that is a personal opinion...YMMV.

On Wed, Dec 10, 2014 at 1:17 PM, Ray Gellenbeck 
ray.gellenb...@redmangollc.com wrote:

 Maybe it comes down to the purpose of the group.  ARS list has
 traditionally focused on helping each other with issues related to the ARS
 system and related utility apps.

 When folks cross into asking for consultancy-centric topics, I'm not
 surprised when it comes to silence.  I myself have drifted into that grey
 area in the past and was never taken back at silence as a response.


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Re: Remedy Test Plan

[Scott Hallenger]

Well I guess some knowledge is open for sharing and some is not. I for one am 
secure enough in my skills and experience to not be threatned by another 
consultant in any area. There is allways someone out there that knows more than 
you and someone else that knows less. I think by sharing we move the whole 
thing forward but that just me..


On Wed, 11/26/14, Carl Wilson carlbwil...@gmail.com wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Wednesday, November 26, 2014, 5:05 PM
 
 **
 #yiv2787123608 #yiv2787123608 --
  
  _filtered #yiv2787123608 {font-family:Calibri;panose-1:2 15
 5 2 2 2 4 3 2 4;}
  _filtered #yiv2787123608 {font-family:Tahoma;panose-1:2 11
 6 4 3 5 4 4 2 4;}
 #yiv2787123608  
 #yiv2787123608 p.yiv2787123608MsoNormal, #yiv2787123608
 li.yiv2787123608MsoNormal, #yiv2787123608
 div.yiv2787123608MsoNormal
{margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;}
 #yiv2787123608 a:link, #yiv2787123608
 span.yiv2787123608MsoHyperlink
{color:blue;text-decoration:underline;}
 #yiv2787123608 a:visited, #yiv2787123608
 span.yiv2787123608MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}
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{color:#1F497D;}
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{}
  _filtered #yiv2787123608 {margin:72.0pt 72.0pt 72.0pt
 72.0pt;}
 #yiv2787123608 div.yiv2787123608WordSection1
{}
 #yiv2787123608 Hi Jason,I think you have hit the nail on
 the head, if we supply our IP we have no value anymore. 
 The other thing to note is that these take time to produce
 so why would someone just give them away, that is
 professional suicide.  Many of the partner companies make a
 living out of having teams for testing with their own test
 cases (large teams), again these take time to develop and
 tweak to get correct so why would they give these away for
 free where there is a business for them?  AMIGO was the BMC Professional
 Services upgrade program, so why would they give away their
 IP for free?  The older 7.1 Guides actually had
 unit tests in them that could form the basis of testing,
 however it is not difficult to formulate a plan as the tests
 are very generic in nature.
   Kind Regards, Carl Wilson   From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
 Jason Miller
 Sent: 25 November
 2014 20:29
 To: arslist@ARSLIST.ORG
 Subject: Re: Remedy Test
 Plan  ** I agree consultants have
 them.  But I think the rub there is the consultants use
 those to make a living.  There have been a number of times
 I have talked to people/partners/BMC Professional Services
 that have the docs/process/whatever I am looking for and say
 we can have them for the low, low price of tens of thousands
 of dollars by using their services.  Jason  On Tue, Nov 25, 2014 at 12:19
 PM, Scott Hallenger vadr...@yahoo.com
 wrote:I find it hard
 to belive that not a consultant out there has ever gone
 through an upgrade/deployment and had to have the user
 population test the newley stood up system. Does not have to
 be an official BMC doc. Just any company that has UATd 7.1
 ot 7.6. However, my google searches did yield anything
 either.
 
 
 
 On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com
 wrote:
 
  Subject: Re:
 Remedy Test Plan
  To: arslist@ARSLIST.ORG
  Date: Tuesday, November 25, 2014, 2:49 PM
 
  **
  I ready
 it the same way you did.  I wish you
  luck
 on finding such a document from BMC (and not paying
  Professional Services for it).
  Jason
  On Tue, Nov 25, 2014
 at
  10:45 AM, JD Hood hood...@gmail.com
  wrote:
  **
  OK -- I completely misread the original
 post
  by Scott Hallenger. I
  thought he was looking for a UAT test plan...
 He was just
  looking for the upgrade plan.
 My bad.
  But if anyone
  knows if a BMC blessed UAT plan
 exists, strictly
  for OOB functionality,
 that would be awesome
  too!
  -JDHood
  On Tue, Nov 25,
 2014 at
  1:39 PM, JD Hood hood...@gmail.com
  wrote:
  Yep - I've
 looked at the files attached
  to KA404409
 (and the
  other related AMIGO pages) and
 there is nothing that looks
  like a
 post-upgrade test-plan that could be used to UAT the
  out-of-the-box ITSM -- a test plan that
 exercises
  the out-of-the-box
  modules to validate out-of-the-box
  functionality.
  Perhaps BMC
 took
  it down for some reason...
  -JDHood
  On Tue, Nov 25,
 2014 at
  12:48 PM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  Look at KA404409 there is templates
  attached 
  On Tue, Nov 25,
 2014 at
  11:38 AM, Carin Grobler remedy...@gmail.com
  wrote:
  Are you doing a
 parallel upgrade or in
  place 
  On Tue, Nov 25, 2014 at
  10:59 AM, JD Hood hood...@gmail.com
  wrote:
  **
  Paged through every Remedy/Atrium/ITSM
  Amigo related page I could find
 and the only
  spreadsheet I saw was for
 sizing recommendations.
 
  Like always with BMC docs

Re: ADM:timing test

[arslist]

Thanks Tom, 

I was at BMC:Engage for our thanksgiving and they served no turkey (all things 
considered that was a good thing) :)

 

A fun bit of trivia is looking up why the Canadian Thanksgiving and US 
Thanksgiving dates are different and the origins.

 

Far more interesting and murky than you might think. I always thought as a 
harvest festival it made sense the US was later than Canada, not the reason.

I don’t have the space or time to try and explain it here …. Or even why the 
holidays exists at all ….

 

Cheers Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur
Sent: November 28, 2014 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM:timing test

 

** 

Dan,

 

I could have been the US Thanksgiving holiday or Maybe yesterday just happened 
to be a perfect day of success in the World of Remedy.. 

 

Happy belated Canadian Thanksgiving to you and Jean.

 

Tom 

 

On Friday, November 28, 2014 7:49 AM, Daniel daniel.bl...@danielbloom.ca 
mailto:daniel.bl...@danielbloom.ca  wrote:

 

** 

7:47am EST

I know 80% of the list is US based, but I have never seen a drop to zero posts 
for a US holiday before

_ARSlist: Where the Answers Are and have been for 20 years_

 

_ARSlist: Where the Answers Are and have been for 20 years_


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ADM:timing test

[Daniel]

7:47am EST

I know 80% of the list is US based, but I have never seen a drop to zero
posts for a US holiday before


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Re: ADM:timing test

[Tom Shurmur]

Dan,
I could have been the US Thanksgiving holiday or Maybe yesterday just happened 
to be a perfect day of success in the World of Remedy.. 
Happy belated Canadian Thanksgiving to you and Jean.
Tom  

 On Friday, November 28, 2014 7:49 AM, Daniel daniel.bl...@danielbloom.ca 
wrote:
   

 **!--#yiv6165507901 _filtered #yiv6165507901 {font-family:Calibri;panose-1:2 
15 5 2 2 2 4 3 2 4;}#yiv6165507901 #yiv6165507901 p.yiv6165507901MsoNormal, 
#yiv6165507901 li.yiv6165507901MsoNormal, #yiv6165507901 
div.yiv6165507901MsoNormal 
{margin:0cm;margin-bottom:.0001pt;font-size:11.0pt;font-family:Calibri, 
sans-serif;}#yiv6165507901 a:link, #yiv6165507901 
span.yiv6165507901MsoHyperlink 
{color:blue;text-decoration:underline;}#yiv6165507901 a:visited, #yiv6165507901 
span.yiv6165507901MsoHyperlinkFollowed 
{color:purple;text-decoration:underline;}#yiv6165507901 
span.yiv6165507901EmailStyle17 {font-family:Calibri, 
sans-serif;color:windowtext;}#yiv6165507901 .yiv6165507901MsoChpDefault 
{font-family:Calibri, sans-serif;} _filtered #yiv6165507901 {margin:72.0pt 
72.0pt 72.0pt 72.0pt;}#yiv6165507901 div.yiv6165507901WordSection1 {}--7:47am 
ESTI know 80% of the list is US based, but I have never seen a drop to zero 
posts for a US holiday before _ARSlist: Where the Answers Are and have been 
for 20 years_


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Re: Remedy Test Plan

[Carl Wilson]

Hi Jason,

I think you have hit the nail on the head, if we supply our IP we have no value 
anymore.  The other thing to note is that these take time to produce so why 
would someone just give them away, that is professional suicide.  Many of the 
partner companies make a living out of having teams for testing with their own 
test cases (large teams), again these take time to develop and tweak to get 
correct so why would they give these away for free where there is a business 
for them?

 

AMIGO was the BMC Professional Services upgrade program, so why would they give 
away their IP for free?

 

The older 7.1 Guides actually had unit tests in them that could form the basis 
of testing, however it is not difficult to formulate a plan as the tests are 
very generic in nature.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 25 November 2014 20:29
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Test Plan

 

** 

I agree consultants have them.  But I think the rub there is the consultants 
use those to make a living.  There have been a number of times I have talked to 
people/partners/BMC Professional Services that have the docs/process/whatever I 
am looking for and say we can have them for the low, low price of tens of 
thousands of dollars by using their services.

 

Jason

 

On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote:

I find it hard to belive that not a consultant out there has ever gone through 
an upgrade/deployment and had to have the user population test the newley stood 
up system. Does not have to be an official BMC doc. Just any company that has 
UATd 7.1 ot 7.6. However, my google searches did yield anything either.



On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:49 PM

 **
 I ready it the same way you did.  I wish you
 luck on finding such a document from BMC (and not paying
 Professional Services for it).
 Jason
 On Tue, Nov 25, 2014 at
 10:45 AM, JD Hood hood...@gmail.com
 wrote:
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC blessed UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood hood...@gmail.com
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood hood...@gmail.com
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 Amigo related page I could find and the only
 spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood

 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley duds1...@gmail.com
 wrote:
 **
 Claire/Scott -

 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:
 **
 Scott,Docs don't even require a
 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew...

  On Monday, November 24, 2014
 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
 wrote:


  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan. 

 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok. Any info is better than no
 info. Thanks in advance my fellow listers

Re: Remedy Test Plan

[Scott Hallenger]

Cant get in there, my clients support expired and they will not renew... 

 On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:
   

 Look at the AMIGO program in the DOCS section on BMC.  There is a great 
spreadsheet there that is basically your plan.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, November 24, 2014 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Test Plan

Would anyone be willing to share a remedy post migration/upgrade plan that they 
may have laying around. Any version from 7.1 on would be ok. Any info is better 
than no info. Thanks in advance my fellow listers..

___
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Re: Remedy Test Plan

[LJ LongWing]

Scott,
Docs don't even require a login anymore, let alone a support contract...

On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote:

 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan that
 they may have laying around. Any version from 7.1 on would be ok. Any info
 is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
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 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Remedy Test Plan

[Rob Dudley]

Claire/Scott -

Can you post a link to this AMIGO program you're referring to?  I can't
seem to find it within the Documentation section on BMC's site.

Thanks,

Rob D.

On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Remedy Test Plan

[Carin Grobler]

https://communities.bmc.com/docs/DOC-28417


On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[Rob Dudley]

Carin -

Thanks for the link!

Rob

On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
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 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[Carin Grobler]

let me know if i could be of more help

On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Carin -

 Thanks for the link!

 Rob

 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
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 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[Scott Hallenger]

lolSame here I was just afraid to ask. 

 On Tuesday, November 25, 2014 11:25 AM, Carin Grobler 
remedy...@gmail.com wrote:
   

 **let me know if i could be of more help
On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote:

**Carin -

Thanks for the link!

Rob

On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote:

**https://communities.bmc.com/docs/DOC-28417


On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

**Claire/Scott -

Can you post a link to this AMIGO program you're referring to?  I can't seem to 
find it within the Documentation section on BMC's site.

Thanks,

Rob D.

On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote:

**Scott,Docs don't even require a login anymore, let alone a support contract...
On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote:

**Cant get in there, my clients support expired and they will not renew... 

 On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:
   

 Look at the AMIGO program in the DOCS section on BMC.  There is a great 
spreadsheet there that is basically your plan.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, November 24, 2014 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Test Plan

Would anyone be willing to share a remedy post migration/upgrade plan that they 
may have laying around. Any version from 7.1 on would be ok. Any info is better 
than no info. Thanks in advance my fellow listers..

___
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_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Remedy Test Plan

[JD Hood]

Paged through every Remedy/Atrium/ITSM Amigo related page I could find
and the only spreadsheet I saw was for sizing recommendations.

Like always with BMC docs, this spreadsheet is going to be as easy to find
as Bigfoot...

-JDHood


On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
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 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[Carin Grobler]

Are you doing a parallel upgrade or in place

On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:

 **
 Paged through every Remedy/Atrium/ITSM Amigo related page I could find
 and the only spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs, this spreadsheet is going to be as easy to find
 as Bigfoot...

 -JDHood


 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[Carin Grobler]

Look at KA404409
 there is templates attached

On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote:

 Are you doing a parallel upgrade or in place

 On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:

 **
 Paged through every Remedy/Atrium/ITSM Amigo related page I could find
 and the only spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs, this spreadsheet is going to be as easy to
 find as Bigfoot...

 -JDHood


 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support
 contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. 
 Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[JD Hood]

Yep - I've looked at the files attached to KA404409 (and the other related
AMIGO pages) and there is nothing that looks like a post-upgrade test-plan
that could be used to UAT the out-of-the-box ITSM -- a test plan that
exercises the out-of-the-box modules to validate out-of-the-box
functionality.

Perhaps BMC took it down for some reason...

-JDHood

On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote:

 **
 Look at KA404409
  there is templates attached

 On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:

 Are you doing a parallel upgrade or in place

 On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:

 **
 Paged through every Remedy/Atrium/ITSM Amigo related page I could find
 and the only spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs, this spreadsheet is going to be as easy to
 find as Bigfoot...

 -JDHood


 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I
 can't seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support
 contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade
 plan that they may have laying around. Any version from 7.1 on would be 
 ok.
 Any info is better than no info. Thanks in advance my fellow 
 listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Remedy Test Plan

[JD Hood]

OK -- I completely misread the original post by Scott Hallenger. I thought
he was looking for a UAT test plan... He was just looking for the upgrade
plan. My bad.

But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB
functionality, that would be awesome too!

-JDHood

On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote:

 Yep - I've looked at the files attached to KA404409 (and the other
 related AMIGO pages) and there is nothing that looks like a post-upgrade
 test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan
 that exercises the out-of-the-box modules to validate out-of-the-box
 functionality.

 Perhaps BMC took it down for some reason...

 -JDHood

 On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 Look at KA404409
  there is templates attached

 On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:

 Are you doing a parallel upgrade or in place

 On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:

 **
 Paged through every Remedy/Atrium/ITSM Amigo related page I could
 find and the only spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs, this spreadsheet is going to be as easy to
 find as Bigfoot...

 -JDHood


 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com
 wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I
 can't seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support
 contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:

 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade
 plan that they may have laying around. Any version from 7.1 on would 
 be ok.
 Any info is better than no info. Thanks in advance my fellow 
 listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_




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Re: Remedy Test Plan

[Scott Hallenger]

No... test plan... post upgrade/install test plan.even down to the use 
cases if possible..


On Tue, 11/25/14, JD Hood hood...@gmail.com wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 1:45 PM
 
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC blessed UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood hood...@gmail.com
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood hood...@gmail.com
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 Amigo related page I could find and the only
 spreadsheet I saw was for sizing recommendations. 
 
 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood
 
 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417
 
 
 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley duds1...@gmail.com
 wrote:
 **
 Claire/Scott -
 
 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.
 
 Thanks,
 
 Rob D.
 
 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:
 **
 Scott,Docs don't even require a
 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew... 
 
  On Monday, November 24, 2014
 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
 wrote:
 
 
  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan.  
 
 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan
 
 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok. Any info is better than no
 info. Thanks in advance my fellow listers..
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for
 20 years
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for
 20 years
 
  
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_

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Re: Remedy Test Plan

[Jason Miller]

I ready it the same way you did.  I wish you luck on finding such a
document from BMC (and not paying Professional Services for it).

Jason

On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote:

 **
 OK -- I completely misread the original post by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just looking for the
 upgrade plan. My bad.

 But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB
 functionality, that would be awesome too!

 -JDHood

 On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote:

 Yep - I've looked at the files attached to KA404409 (and the other
 related AMIGO pages) and there is nothing that looks like a post-upgrade
 test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan
 that exercises the out-of-the-box modules to validate out-of-the-box
 functionality.

 Perhaps BMC took it down for some reason...

 -JDHood

 On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 Look at KA404409
  there is templates attached

 On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:

 Are you doing a parallel upgrade or in place

 On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:

 **
 Paged through every Remedy/Atrium/ITSM Amigo related page I could
 find and the only spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs, this spreadsheet is going to be as easy to
 find as Bigfoot...

 -JDHood


 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:

 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com
 wrote:

 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I
 can't seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **
 Scott,
 Docs don't even require a login anymore, let alone a support
 contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com
  wrote:

 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade
 plan that they may have laying around. Any version from 7.1 on would 
 be ok.
 Any info is better than no info. Thanks in advance my fellow 
 listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_



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OT: Re: Remedy Test Plan

[Jason Miller]

I saw this in my spam folder after my last reply.  I know others have had
an issue with Yahoo mail being marked as spam on the List (by Gmail
users).  You might want to consider creating/using an email address from a
service other than Yahoo to make sure everybody on the list is seeing your
posts.

Jason

On Tue, Nov 25, 2014 at 11:04 AM, Scott Hallenger vadr...@yahoo.com wrote:

 No... test plan... post upgrade/install test plan.even down to the use
 cases if possible..

 
 On Tue, 11/25/14, JD Hood hood...@gmail.com wrote:

  Subject: Re: Remedy Test Plan
  To: arslist@ARSLIST.ORG
  Date: Tuesday, November 25, 2014, 1:45 PM

  **
  OK -- I completely misread the original post
  by Scott Hallenger. I
  thought he was looking for a UAT test plan... He was just
  looking for the upgrade plan. My bad.
  But if anyone
  knows if a BMC blessed UAT plan exists, strictly
  for OOB functionality, that would be awesome
  too!
  -JDHood
  On Tue, Nov 25, 2014 at
  1:39 PM, JD Hood hood...@gmail.com
  wrote:
  Yep - I've looked at the files attached
  to KA404409 (and the
  other related AMIGO pages) and there is nothing that looks
  like a post-upgrade test-plan that could be used to UAT the
  out-of-the-box ITSM -- a test plan that exercises
  the out-of-the-box
  modules to validate out-of-the-box
  functionality.
  Perhaps BMC took
  it down for some reason...
  -JDHood
  On Tue, Nov 25, 2014 at
  12:48 PM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  Look at KA404409 there is templates
  attached
  On Tue, Nov 25, 2014 at
  11:38 AM, Carin Grobler remedy...@gmail.com
  wrote:
  Are you doing a parallel upgrade or in
  place
  On Tue, Nov 25, 2014 at
  10:59 AM, JD Hood hood...@gmail.com
  wrote:
  **
  Paged through every Remedy/Atrium/ITSM
  Amigo related page I could find and the only
  spreadsheet I saw was for sizing recommendations.

  Like always with BMC docs,
  this spreadsheet is going to be as easy to find as
  Bigfoot...
  -JDHood

  On Tue, Nov 25, 2014
  at 11:00 AM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  https://communities.bmc.com/docs/DOC-28417


  On Tue, Nov 25, 2014 at
  9:57 AM, Rob Dudley duds1...@gmail.com
  wrote:
  **
  Claire/Scott -

  Can you post a link to this AMIGO program
  you're referring to?  I can't seem to find it
  within the Documentation section on BMC's site.

  Thanks,

  Rob D.

  On Tue, Nov 25, 2014 at
  9:03 AM, LJ LongWing lj.longw...@gmail.com
  wrote:
  **
  Scott,Docs don't even require a
  login anymore, let alone a support
  contract...
  On Tue, Nov 25, 2014 at
  6:44 AM, Scott Hallenger vadr...@yahoo.com
  wrote:
  **
  Cant get in
  there, my clients support expired and they will not
  renew...

   On Monday, November 24, 2014
  2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
  wrote:


   Look at the AMIGO program in the DOCS
  section on BMC.  There is a great spreadsheet there that is
  basically your plan.

  -Original Message-
  From: Action Request System discussion
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
  On Behalf Of Scott Hallenger
  Sent: Monday,
  November 24, 2014 10:54 AM
  To: arslist@ARSLIST.ORG
  Subject: Remedy Test Plan

  Would anyone be willing to share a remedy post
  migration/upgrade plan that they may have laying around. Any
  version from 7.1 on would be ok. Any info is better than no
  info. Thanks in advance my fellow listers..


  
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for
  20 years


  
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for
  20 years



  _ARSlist: Where the Answers Are and have been
  for 20 years_

  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_




  _ARSlist: Where the Answers Are and have been
  for 20 years_




  _ARSlist: Where the Answers Are and have been
  for 20 years_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Remedy Test Plan

[Scott Hallenger]

I find it hard to belive that not a consultant out there has ever gone through 
an upgrade/deployment and had to have the user population test the newley stood 
up system. Does not have to be an official BMC doc. Just any company that has 
UATd 7.1 ot 7.6. However, my google searches did yield anything either. 



On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:49 PM
 
 **
 I ready it the same way you did.  I wish you
 luck on finding such a document from BMC (and not paying
 Professional Services for it).
 Jason
 On Tue, Nov 25, 2014 at
 10:45 AM, JD Hood hood...@gmail.com
 wrote:
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC blessed UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood hood...@gmail.com
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood hood...@gmail.com
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 Amigo related page I could find and the only
 spreadsheet I saw was for sizing recommendations. 
 
 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood
 
 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417
 
 
 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley duds1...@gmail.com
 wrote:
 **
 Claire/Scott -
 
 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.
 
 Thanks,
 
 Rob D.
 
 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:
 **
 Scott,Docs don't even require a
 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew... 
 
  On Monday, November 24, 2014
 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
 wrote:
 
 
  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan.  
 
 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan
 
 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok. Any info is better than no
 info. Thanks in advance my fellow listers..
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for
 20 years
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for
 20 years
 
  
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OT: Re: Remedy Test Plan

[Scott Hallenger]

Thanks Jason I'll give trhis some thought...


On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

 Subject: OT: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:53 PM
 
 **
 I saw this in my spam folder after my last
 reply.  I know others have had an issue with Yahoo mail
 being marked as spam on the List (by Gmail users).  You
 might want to consider creating/using an email address from
 a service other than Yahoo to make sure everybody on the
 list is seeing your posts.
 Jason
 
 On Tue, Nov 25, 2014
 at 11:04 AM, Scott Hallenger vadr...@yahoo.com
 wrote:
 No...
 test plan... post upgrade/install test plan.even down to
 the use cases if possible..
 
 
 
 
 
 On Tue, 11/25/14, JD Hood hood...@gmail.com
 wrote:
 
 
 
  Subject: Re: Remedy Test Plan
 
  To: arslist@ARSLIST.ORG
 
  Date: Tuesday, November 25, 2014, 1:45 PM
 
 
 
  **
 
  OK -- I completely misread the original post
 
  by Scott Hallenger. I
 
  thought he was looking for a UAT test plan... He was just
 
  looking for the upgrade plan. My bad.
 
  But if anyone
 
  knows if a BMC blessed UAT plan exists,
 strictly
 
  for OOB functionality, that would be awesome
 
  too!
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  1:39 PM, JD Hood hood...@gmail.com
 
  wrote:
 
  Yep - I've looked at the files attached
 
  to KA404409 (and the
 
  other related AMIGO pages) and there is nothing that
 looks
 
  like a post-upgrade test-plan that could be used to UAT
 the
 
  out-of-the-box ITSM -- a test plan that exercises
 
  the out-of-the-box
 
  modules to validate out-of-the-box
 
  functionality.
 
  Perhaps BMC took
 
  it down for some reason...
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  12:48 PM, Carin Grobler remedy...@gmail.com
 
  wrote:
 
  **
 
  Look at KA404409 there is templates
 
  attached 
 
  On Tue, Nov 25, 2014 at
 
  11:38 AM, Carin Grobler remedy...@gmail.com
 
  wrote:
 
  Are you doing a parallel upgrade or in
 
  place 
 
  On Tue, Nov 25, 2014 at
 
  10:59 AM, JD Hood hood...@gmail.com
 
  wrote:
 
  **
 
  Paged through every Remedy/Atrium/ITSM
 
  Amigo related page I could find and the only
 
  spreadsheet I saw was for sizing recommendations.
 
 
 
  Like always with BMC docs,
 
  this spreadsheet is going to be as easy to find as
 
  Bigfoot...
 
  -JDHood
 
 
 
  On Tue, Nov 25, 2014
 
  at 11:00 AM, Carin Grobler remedy...@gmail.com
 
  wrote:
 
  **
 
  https://communities.bmc.com/docs/DOC-28417
 
 
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:57 AM, Rob Dudley duds1...@gmail.com
 
  wrote:
 
  **
 
  Claire/Scott -
 
 
 
  Can you post a link to this AMIGO program
 
  you're referring to?  I can't seem to find it
 
  within the Documentation section on BMC's site.
 
 
 
  Thanks,
 
 
 
  Rob D.
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:03 AM, LJ LongWing lj.longw...@gmail.com
 
  wrote:
 
  **
 
  Scott,Docs don't even require a
 
  login anymore, let alone a
 support
 
  contract...
 
  On Tue, Nov 25, 2014 at
 
  6:44 AM, Scott Hallenger vadr...@yahoo.com
 
  wrote:
 
  **
 
  Cant get in
 
  there, my clients support expired and they will not
 
  renew...
 
 
 
       On Monday, November 24, 2014
 
  2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
 
  wrote:
 
 
 
 
 
   Look at the AMIGO program in the DOCS
 
  section on BMC.  There is a great spreadsheet there that
 is
 
  basically your plan. 
 
 
 
  -Original Message-
 
  From: Action Request System discussion
 
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
 
  On Behalf Of Scott Hallenger
 
  Sent: Monday,
 
  November 24, 2014 10:54 AM
 
  To: arslist@ARSLIST.ORG
 
  Subject: Remedy Test Plan
 
 
 
  Would anyone be willing to share a remedy post
 
  migration/upgrade plan that they may have laying around.
 Any
 
  version from 7.1 on would be ok. Any info is better than
 no
 
  info. Thanks in advance my fellow listers..
 
 
 
  
___
 
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 
  Where the Answers Are, and have been for
 
  20 years
 
 
 
  
___
 
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 
  Where the Answers Are, and have been for
 
  20 years
 
 
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_
 
 
 
 
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_
 
 
 
 
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been
 
  for 20 years_

Re: Remedy Test Plan

[Rick Cook]

Well, those that have would not likely be able to share those documents,
because they would be the proprietary property of either their consulting
agency or the client.

That being said, a generic plan would simply be to test the processes that
the ITSM products use.  Set up some configuration data, to be sure that the
back-end forms are populated.  Set up a simple approval process, and be
sure that you test that it works.  Create a record via email, and test that
outgoing ones work, too.  Any plug-in (like LDAP or WS) that you use should
be tested.  Anything that runs as a separate daemon or service should be
tested.  Be sure that you can access the CMDB from both the Atrium console
and from ITSM.

It's not rocket surgery.

Rick Cook

On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote:

 I find it hard to belive that not a consultant out there has ever gone
 through an upgrade/deployment and had to have the user population test the
 newley stood up system. Does not have to be an official BMC doc. Just any
 company that has UATd 7.1 ot 7.6. However, my google searches did yield
 anything either.


 
 On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

  Subject: Re: Remedy Test Plan
  To: arslist@ARSLIST.ORG
  Date: Tuesday, November 25, 2014, 2:49 PM

  **
  I ready it the same way you did.  I wish you
  luck on finding such a document from BMC (and not paying
  Professional Services for it).
  Jason
  On Tue, Nov 25, 2014 at
  10:45 AM, JD Hood hood...@gmail.com
  wrote:
  **
  OK -- I completely misread the original post
  by Scott Hallenger. I
  thought he was looking for a UAT test plan... He was just
  looking for the upgrade plan. My bad.
  But if anyone
  knows if a BMC blessed UAT plan exists, strictly
  for OOB functionality, that would be awesome
  too!
  -JDHood
  On Tue, Nov 25, 2014 at
  1:39 PM, JD Hood hood...@gmail.com
  wrote:
  Yep - I've looked at the files attached
  to KA404409 (and the
  other related AMIGO pages) and there is nothing that looks
  like a post-upgrade test-plan that could be used to UAT the
  out-of-the-box ITSM -- a test plan that exercises
  the out-of-the-box
  modules to validate out-of-the-box
  functionality.
  Perhaps BMC took
  it down for some reason...
  -JDHood
  On Tue, Nov 25, 2014 at
  12:48 PM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  Look at KA404409 there is templates
  attached
  On Tue, Nov 25, 2014 at
  11:38 AM, Carin Grobler remedy...@gmail.com
  wrote:
  Are you doing a parallel upgrade or in
  place
  On Tue, Nov 25, 2014 at
  10:59 AM, JD Hood hood...@gmail.com
  wrote:
  **
  Paged through every Remedy/Atrium/ITSM
  Amigo related page I could find and the only
  spreadsheet I saw was for sizing recommendations.

  Like always with BMC docs,
  this spreadsheet is going to be as easy to find as
  Bigfoot...
  -JDHood

  On Tue, Nov 25, 2014
  at 11:00 AM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  https://communities.bmc.com/docs/DOC-28417


  On Tue, Nov 25, 2014 at
  9:57 AM, Rob Dudley duds1...@gmail.com
  wrote:
  **
  Claire/Scott -

  Can you post a link to this AMIGO program
  you're referring to?  I can't seem to find it
  within the Documentation section on BMC's site.

  Thanks,

  Rob D.

  On Tue, Nov 25, 2014 at
  9:03 AM, LJ LongWing lj.longw...@gmail.com
  wrote:
  **
  Scott,Docs don't even require a
  login anymore, let alone a support
  contract...
  On Tue, Nov 25, 2014 at
  6:44 AM, Scott Hallenger vadr...@yahoo.com
  wrote:
  **
  Cant get in
  there, my clients support expired and they will not
  renew...

   On Monday, November 24, 2014
  2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
  wrote:


   Look at the AMIGO program in the DOCS
  section on BMC.  There is a great spreadsheet there that is
  basically your plan.

  -Original Message-
  From: Action Request System discussion
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
  On Behalf Of Scott Hallenger
  Sent: Monday,
  November 24, 2014 10:54 AM
  To: arslist@ARSLIST.ORG
  Subject: Remedy Test Plan

  Would anyone be willing to share a remedy post
  migration/upgrade plan that they may have laying around. Any
  version from 7.1 on would be ok. Any info is better than no
  info. Thanks in advance my fellow listers..







___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Remedy Test Plan

[Jason Miller]

I agree consultants have them.  But I think the rub there is the
consultants use those to make a living.  There have been a number of times
I have talked to people/partners/BMC Professional Services that have the
docs/process/whatever I am looking for and say we can have them for the
low, low price of tens of thousands of dollars by using their services.

Jason

On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote:

 I find it hard to belive that not a consultant out there has ever gone
 through an upgrade/deployment and had to have the user population test the
 newley stood up system. Does not have to be an official BMC doc. Just any
 company that has UATd 7.1 ot 7.6. However, my google searches did yield
 anything either.


 
 On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

  Subject: Re: Remedy Test Plan
  To: arslist@ARSLIST.ORG
  Date: Tuesday, November 25, 2014, 2:49 PM

  **
  I ready it the same way you did.  I wish you
  luck on finding such a document from BMC (and not paying
  Professional Services for it).
  Jason
  On Tue, Nov 25, 2014 at
  10:45 AM, JD Hood hood...@gmail.com
  wrote:
  **
  OK -- I completely misread the original post
  by Scott Hallenger. I
  thought he was looking for a UAT test plan... He was just
  looking for the upgrade plan. My bad.
  But if anyone
  knows if a BMC blessed UAT plan exists, strictly
  for OOB functionality, that would be awesome
  too!
  -JDHood
  On Tue, Nov 25, 2014 at
  1:39 PM, JD Hood hood...@gmail.com
  wrote:
  Yep - I've looked at the files attached
  to KA404409 (and the
  other related AMIGO pages) and there is nothing that looks
  like a post-upgrade test-plan that could be used to UAT the
  out-of-the-box ITSM -- a test plan that exercises
  the out-of-the-box
  modules to validate out-of-the-box
  functionality.
  Perhaps BMC took
  it down for some reason...
  -JDHood
  On Tue, Nov 25, 2014 at
  12:48 PM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  Look at KA404409 there is templates
  attached
  On Tue, Nov 25, 2014 at
  11:38 AM, Carin Grobler remedy...@gmail.com
  wrote:
  Are you doing a parallel upgrade or in
  place
  On Tue, Nov 25, 2014 at
  10:59 AM, JD Hood hood...@gmail.com
  wrote:
  **
  Paged through every Remedy/Atrium/ITSM
  Amigo related page I could find and the only
  spreadsheet I saw was for sizing recommendations.

  Like always with BMC docs,
  this spreadsheet is going to be as easy to find as
  Bigfoot...
  -JDHood

  On Tue, Nov 25, 2014
  at 11:00 AM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  https://communities.bmc.com/docs/DOC-28417


  On Tue, Nov 25, 2014 at
  9:57 AM, Rob Dudley duds1...@gmail.com
  wrote:
  **
  Claire/Scott -

  Can you post a link to this AMIGO program
  you're referring to?  I can't seem to find it
  within the Documentation section on BMC's site.

  Thanks,

  Rob D.

  On Tue, Nov 25, 2014 at
  9:03 AM, LJ LongWing lj.longw...@gmail.com
  wrote:
  **
  Scott,Docs don't even require a
  login anymore, let alone a support
  contract...
  On Tue, Nov 25, 2014 at
  6:44 AM, Scott Hallenger vadr...@yahoo.com
  wrote:
  **
  Cant get in
  there, my clients support expired and they will not
  renew...

   On Monday, November 24, 2014
  2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
  wrote:


   Look at the AMIGO program in the DOCS
  section on BMC.  There is a great spreadsheet there that is
  basically your plan.

  -Original Message-
  From: Action Request System discussion
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
  On Behalf Of Scott Hallenger
  Sent: Monday,
  November 24, 2014 10:54 AM
  To: arslist@ARSLIST.ORG
  Subject: Remedy Test Plan

  Would anyone be willing to share a remedy post
  migration/upgrade plan that they may have laying around. Any
  version from 7.1 on would be ok. Any info is better than no
  info. Thanks in advance my fellow listers..


  
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for
  20 years


  
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for
  20 years



  _ARSlist: Where the Answers Are and have been
  for 20 years_

  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_




  _ARSlist: Where the Answers Are and have been
  for 20 years_




  _ARSlist: Where the Answers Are and have been
  for 20 years_


  _ARSlist: Where the Answers Are and have been
  for 20 years_

Re: Remedy Test Plan

[Carin Grobler]

Testing an upgrade /install

1. Core functionality of the server and related services
2. Validate and test  Foundation elements and supporting data
3. Use User guides to  test  base functionality of each ITSM application
4. Test all  Integration's within ITSM and outside (LDAP, SSO etc)
5, Provide key users access to test  their day to day processes
6. Stress/ Performance testing ( can't tell you how many times this one has
bit me )

Hope this helps a wee bit

Carin

On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook remedyr...@gmail.com wrote:

 **
 Well, those that have would not likely be able to share those documents,
 because they would be the proprietary property of either their consulting
 agency or the client.

 That being said, a generic plan would simply be to test the processes that
 the ITSM products use.  Set up some configuration data, to be sure that the
 back-end forms are populated.  Set up a simple approval process, and be
 sure that you test that it works.  Create a record via email, and test that
 outgoing ones work, too.  Any plug-in (like LDAP or WS) that you use should
 be tested.  Anything that runs as a separate daemon or service should be
 tested.  Be sure that you can access the CMDB from both the Atrium console
 and from ITSM.

 It's not rocket surgery.

 Rick Cook

 On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com
 wrote:

 I find it hard to belive that not a consultant out there has ever gone
 through an upgrade/deployment and had to have the user population test the
 newley stood up system. Does not have to be an official BMC doc. Just any
 company that has UATd 7.1 ot 7.6. However, my google searches did yield
 anything either.


 
 On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

  Subject: Re: Remedy Test Plan
  To: arslist@ARSLIST.ORG
  Date: Tuesday, November 25, 2014, 2:49 PM

  **
  I ready it the same way you did.  I wish you
  luck on finding such a document from BMC (and not paying
  Professional Services for it).
  Jason
  On Tue, Nov 25, 2014 at
  10:45 AM, JD Hood hood...@gmail.com
  wrote:
  **
  OK -- I completely misread the original post
  by Scott Hallenger. I
  thought he was looking for a UAT test plan... He was just
  looking for the upgrade plan. My bad.
  But if anyone
  knows if a BMC blessed UAT plan exists, strictly
  for OOB functionality, that would be awesome
  too!
  -JDHood
  On Tue, Nov 25, 2014 at
  1:39 PM, JD Hood hood...@gmail.com
  wrote:
  Yep - I've looked at the files attached
  to KA404409 (and the
  other related AMIGO pages) and there is nothing that looks
  like a post-upgrade test-plan that could be used to UAT the
  out-of-the-box ITSM -- a test plan that exercises
  the out-of-the-box
  modules to validate out-of-the-box
  functionality.
  Perhaps BMC took
  it down for some reason...
  -JDHood
  On Tue, Nov 25, 2014 at
  12:48 PM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  Look at KA404409 there is templates
  attached
  On Tue, Nov 25, 2014 at
  11:38 AM, Carin Grobler remedy...@gmail.com
  wrote:
  Are you doing a parallel upgrade or in
  place
  On Tue, Nov 25, 2014 at
  10:59 AM, JD Hood hood...@gmail.com
  wrote:
  **
  Paged through every Remedy/Atrium/ITSM
  Amigo related page I could find and the only
  spreadsheet I saw was for sizing recommendations.

  Like always with BMC docs,
  this spreadsheet is going to be as easy to find as
  Bigfoot...
  -JDHood

  On Tue, Nov 25, 2014
  at 11:00 AM, Carin Grobler remedy...@gmail.com
  wrote:
  **
  https://communities.bmc.com/docs/DOC-28417


  On Tue, Nov 25, 2014 at
  9:57 AM, Rob Dudley duds1...@gmail.com
  wrote:
  **
  Claire/Scott -

  Can you post a link to this AMIGO program
  you're referring to?  I can't seem to find it
  within the Documentation section on BMC's site.

  Thanks,

  Rob D.

  On Tue, Nov 25, 2014 at
  9:03 AM, LJ LongWing lj.longw...@gmail.com
  wrote:
  **
  Scott,Docs don't even require a

  login anymore, let alone a support
  contract...
  On Tue, Nov 25, 2014 at
  6:44 AM, Scott Hallenger vadr...@yahoo.com
  wrote:
  **
  Cant get in
  there, my clients support expired and they will not
  renew...

   On Monday, November 24, 2014
  2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
  wrote:


   Look at the AMIGO program in the DOCS
  section on BMC.  There is a great spreadsheet there that is
  basically your plan.

  -Original Message-
  From: Action Request System discussion
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
  On Behalf Of Scott Hallenger
  Sent: Monday,
  November 24, 2014 10:54 AM
  To: arslist@ARSLIST.ORG
  Subject: Remedy Test Plan

  Would anyone be willing to share a remedy post
  migration/upgrade plan that they may have laying around. Any
  version from 7.1 on would be ok. Any info is better than no
  info. Thanks in advance my fellow listers..






 _ARSlist: Where the Answers Are and have been for 20 years_

Re: Remedy Test Plan

[Scott Hallenger]

ITSM 7.1  is the same everywhere (until its customized of course). So it stands 
to reason that there are 1000s of test docs out there that match up directly to 
itsm 7 OOB. Its an old unsupported system now, no need to keep those docs so 
close to the chest.

On Tue, 11/25/14, Carin Grobler remedy...@gmail.com wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 4:10 PM
 
 **
 Testing an upgrade /install
 1. Core functionality of the server
 and related services2. Validate and test
  Foundation elements and supporting data3. Use
 User guides to  test  base functionality of each ITSM
 application4. Test all  Integration's within
 ITSM and outside (LDAP, SSO etc)5, Provide key
 users access to test  their day to day
 processes6. Stress/ Performance testing (
 can't tell you how many times this one has bit me
 )
 Hope this helps a
 wee bit 
 Carin
 On Tue, Nov 25, 2014 at
 2:28 PM, Rick Cook remedyr...@gmail.com
 wrote:
 **
 Well, those that have would not likely be
 able to share those documents, because they would be the
 proprietary property of either their consulting agency or
 the client.
 That being said,
 a generic plan would simply be to test the processes that
 the ITSM products use.  Set up some configuration data, to
 be sure that the back-end forms are populated.  Set up a
 simple approval process, and be sure that you test that it
 works.  Create a record via email, and test that outgoing
 ones work, too.  Any plug-in (like LDAP or WS) that you use
 should be tested.  Anything that runs as a separate daemon
 or service should be tested.  Be sure that you can access
 the CMDB from both the Atrium console and from
 ITSM.
 It's not
 rocket surgery.
 Rick Cook
 
 
 On Tue, Nov 25, 2014 at 12:19 PM,
 Scott Hallenger vadr...@yahoo.com
 wrote:
 I find it hard to belive that not a
 consultant out there has ever gone through an
 upgrade/deployment and had to have the user population test
 the newley stood up system. Does not have to be an official
 BMC doc. Just any company that has UATd 7.1 ot 7.6. However,
 my google searches did yield anything either.
 
 
 
 
 
 
 
 On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com
 wrote:
 
 
 
  Subject: Re: Remedy Test Plan
 
  To: arslist@ARSLIST.ORG
 
  Date: Tuesday, November 25, 2014, 2:49 PM
 
 
 
  **
 
  I ready it the same way you did.  I wish you
 
  luck on finding such a document from BMC (and not
 paying
 
  Professional Services for it).
 
  Jason
 
  On Tue, Nov 25, 2014 at
 
  10:45 AM, JD Hood hood...@gmail.com
 
  wrote:
 
  **
 
  OK -- I completely misread the original post
 
  by Scott Hallenger. I
 
  thought he was looking for a UAT test plan... He was
 just
 
  looking for the upgrade plan. My bad.
 
  But if anyone
 
  knows if a BMC blessed UAT plan exists,
 strictly
 
  for OOB functionality, that would be awesome
 
  too!
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  1:39 PM, JD Hood hood...@gmail.com
 
  wrote:
 
  Yep - I've looked at the files attached
 
  to KA404409 (and the
 
  other related AMIGO pages) and there is nothing that
 looks
 
  like a post-upgrade test-plan that could be used to UAT
 the
 
  out-of-the-box ITSM -- a test plan that exercises
 
  the out-of-the-box
 
  modules to validate out-of-the-box
 
  functionality.
 
  Perhaps BMC took
 
  it down for some reason...
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  12:48 PM, Carin Grobler remedy...@gmail.com
 
  wrote:
 
  **
 
  Look at KA404409 there is templates
 
  attached 
 
  On Tue, Nov 25, 2014 at
 
  11:38 AM, Carin Grobler remedy...@gmail.com
 
  wrote:
 
  Are you doing a parallel upgrade or in
 
  place 
 
  On Tue, Nov 25, 2014 at
 
  10:59 AM, JD Hood hood...@gmail.com
 
  wrote:
 
  **
 
  Paged through every Remedy/Atrium/ITSM
 
  Amigo related page I could find and the
 only
 
  spreadsheet I saw was for sizing recommendations.
 
 
 
  Like always with BMC docs,
 
  this spreadsheet is going to be as easy to find as
 
  Bigfoot...
 
  -JDHood
 
 
 
  On Tue, Nov 25, 2014
 
  at 11:00 AM, Carin Grobler remedy...@gmail.com
 
  wrote:
 
  **
 
  https://communities.bmc.com/docs/DOC-28417
 
 
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:57 AM, Rob Dudley duds1...@gmail.com
 
  wrote:
 
  **
 
  Claire/Scott -
 
 
 
  Can you post a link to this AMIGO program
 
  you're referring to?  I can't seem to find it
 
  within the Documentation section on BMC's site.
 
 
 
  Thanks,
 
 
 
  Rob D.
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:03 AM, LJ LongWing lj.longw...@gmail.com
 
  wrote:
 
  **
 
  Scott,Docs don't even require a
 
  login anymore, let alone a support
 
  contract...
 
  On Tue, Nov 25, 2014 at
 
  6:44 AM, Scott Hallenger vadr...@yahoo.com
 
  wrote:
 
  **
 
  Cant get in
 
  there, my clients support expired and they will not
 
  renew...
 
 
 
       On Monday, November 24, 2014
 
  2:31 PM, Sanford, Claire claire.sanf

Re: Remedy Test Plan

[Omega LiPO]

I like this kind of sharing of these checklists. 

Thanks for sharing  // OmegaLi

-Original Message-
From: Carin Grobler remedy...@gmail.com
Sent: ‎26/‎11/‎14 5:10 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Remedy Test Plan

** 
Testing an upgrade /install


1. Core functionality of the server and related services
2. Validate and test  Foundation elements and supporting data
3. Use User guides to  test  base functionality of each ITSM application
4. Test all  Integration's within ITSM and outside (LDAP, SSO etc)
5, Provide key users access to test  their day to day processes
6. Stress/ Performance testing ( can't tell you how many times this one has bit 
me )


Hope this helps a wee bit 


Carin


On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook remedyr...@gmail.com wrote:

** 
Well, those that have would not likely be able to share those documents, 
because they would be the proprietary property of either their consulting 
agency or the client.


That being said, a generic plan would simply be to test the processes that the 
ITSM products use.  Set up some configuration data, to be sure that the 
back-end forms are populated.  Set up a simple approval process, and be sure 
that you test that it works.  Create a record via email, and test that outgoing 
ones work, too.  Any plug-in (like LDAP or WS) that you use should be tested.  
Anything that runs as a separate daemon or service should be tested.  Be sure 
that you can access the CMDB from both the Atrium console and from ITSM.


It's not rocket surgery.


Rick Cook



On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote:

I find it hard to belive that not a consultant out there has ever gone through 
an upgrade/deployment and had to have the user population test the newley stood 
up system. Does not have to be an official BMC doc. Just any company that has 
UATd 7.1 ot 7.6. However, my google searches did yield anything either.



On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:49 PM


 **
 I ready it the same way you did.  I wish you
 luck on finding such a document from BMC (and not paying
 Professional Services for it).
 Jason
 On Tue, Nov 25, 2014 at
 10:45 AM, JD Hood hood...@gmail.com
 wrote:
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC blessed UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood hood...@gmail.com
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler remedy...@gmail.com
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood hood...@gmail.com
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 Amigo related page I could find and the only
 spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood

 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler remedy...@gmail.com
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley duds1...@gmail.com
 wrote:
 **
 Claire/Scott -

 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing lj.longw...@gmail.com
 wrote:
 **

 Scott,Docs don't even require a

 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger vadr...@yahoo.com
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew...

  On Monday, November 24, 2014
 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org
 wrote:


  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan. 

 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok

Remedy Test Plan

[Scott Hallenger]

Would anyone be willing to share a remedy post migration/upgrade plan that they 
may have laying around. Any version from 7.1 on would be ok. Any info is better 
than no info. Thanks in advance my fellow listers..

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Re: Remedy Test Plan

[Sanford, Claire]

Look at the AMIGO program in the DOCS section on BMC.  There is a great 
spreadsheet there that is basically your plan.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, November 24, 2014 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Test Plan

Would anyone be willing to share a remedy post migration/upgrade plan that they 
may have laying around. Any version from 7.1 on would be ok. Any info is better 
than no info. Thanks in advance my fellow listers..

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Post upgrade/instasll test plan needed

[Scott Hallenger]

Hi I was wondering if anyone might have a post ITSM install/upgrade test plan 
laying around that thay would be willing to share. Ideally a plan for 7.1 woud 
be great but 7.x woul be OK as well. I can even extrapolate somthing out of an 
8.x plan. Pretty much any version is better than nothing.. Thanks fot your help 
in advance, and I hope this post makes it up to the board given the issues I 
have had lately.

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test

[Scott Hallenger]

Test

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ADM: timing test

[Daniel]

Please ignore   10:25 EST


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8.1.02 upgrade test...Sybase-Server-Name:

[Rick Phillips]

Hi,

We're doing our own test of the upgrade installers (seems there's alot 
of that going on).  I have a copy of the prod db and a copy of the prod 
app server (vm) in my dev environment, and have updated all the server 
references in the new app server vm (i.e., ar.cfg, armonitor.cfg, and 
registry, among others).  When I got ready to update the server refs in 
the db, I couldn't get ARS to start, and there were errors like this in 
the arerror.log:


/[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or 
access denied. (SQL Server 17)//
//SQL database is still not available -- continuing to attempt 
connection (ARNOTE 591)//

//The SQL database operation failed. (ARERR 552)/

I was able to log into the db via SQL Management Studio with the ARAdmin 
account, and successfully execute a select statement against user_x, so 
I contacted the dba who suggested trying to create an ODBC connection 
just to test the connection to the db.  He said to ensure that the 
server name was defined as myserver,port, which connected fine.  At 
that point I went back to the ar.cfg and armonitor for the umpteenth 
time, and a colleague suggested adding the port number to the 
Sybase-Server-Name parameter, so that the line in the ar.cfg looked like 
Sybase-Server-Name: myserver,1234


The server started right up, no errors in the error.log, so my question is:

None of the other servers in any of our environments needed the port 
added, the old dev server didn't need it (and I'm told that that vm is 
turned off), and I don't recall ever seeing a port id in the 
Sybase-Server-Name: line.


Any idea, why the ar.cfg needs it now?

Thanks,

rp

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timing test

[Daniel]

5:34 pm EST


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Re: timing test

[Grooms, Frederick W]

Received: Monday, August 18, 2014 4:35 PM CDT
Looks like everything is flowing thru
Everyone on the list must just be tired today


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Monday, August 18, 2014 4:34 PM
To: arslist@ARSLIST.ORG
Subject: timing test

**
5:34 pm EST



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Re: timing test

[Sinclair, Keith]

I've been seeing stuff come through regularly.

+1 for tired.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, August 18, 2014 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: timing test

**
Received: Monday, August 18, 2014 4:35 PM CDT
Looks like everything is flowing thru
Everyone on the list must just be tired today


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Monday, August 18, 2014 4:34 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: timing test

**
5:34 pm EST


_ARSlist: Where the Answers Are and have been for 20 years_

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Re: timing test

[Shellman, David]

European holidays.

On Aug 18, 2014, at 5:42 PM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:

**
Received: Monday, August 18, 2014 4:35 PM CDT
Looks like everything is flowing thru
Everyone on the list must just be tired today


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Monday, August 18, 2014 4:34 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: timing test

**
5:34 pm EST


_ARSlist: Where the Answers Are and have been for 20 years_

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ADM: timing test please ignore

[Daniel]

9:50am EST


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CMDB: Normalization test

[Sweety]

Hi CMDB Experts,

I have recently installed CMDB on our new client environment and client is 
asking me to show if normalization engine is working fine and processing data.

Can anybody share some steps to test if normalization is working fine using 
some sample data like product catalog and CIs?

Very much appreicate your help.

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Re: Export/Import SRD from Test-Server to Production-Server

[Steve B]

I have seen this exact error before and the solution was to temporarily set 
Submitter Mode to Changeable on your target server and then do the import. It 
was on a different version than yours, but may be worth a try.

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test

[Mr Bodie]

test  
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ADM: timing test please ignore

[Daniel]

Quiet day 2:04 pm


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ADM: timing test please ignore

[Daniel]

Weekend has been slower than usual, hope it is because everyone had great
weather like we did here (in Toronto, A Rob Ford free city at the moment).

 

9:45PM EST


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ADM: timing test please ignore

[Daniel]

10:50am EST


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ADM: timing test please ignore

[Daniel]

6:45 am EST


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test

[anandsagar sah]

-- 
Thanks and Regards,
Sah Anandsagar

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Test via email

[Jason Miller]

I posted a reply to a discussion via web interface and it hasn't show yet.
 That is usually instant.

Jason

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Re: Test via email

[Jason Miller]

The email worked.  I see it in the web UI almost instantly.  This update is 
from the web.

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ADM:timing test please ignore

[Daniel]

Just received a bunch at 12:12 and I did nothing to cause it. sigh.

 

1:10pm est


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ADM: timing test please ignore

[Daniel]

Happy Sunday please ignore 5:!4pm EST


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Re: TEST

[Grooms, Frederick W]

I saw 9

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: Thursday, April 24, 2014 7:39 PM
To: arslist@ARSLIST.ORG
Subject: TEST

**
No postings on Thursday?



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TEST

[Joel D Sender]

No postings on Thursday?



---
This email is free from viruses and malware because avast! Antivirus protection 
is active.
http://www.avast.com

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ADM: timing test please ignore

[Daniel]

Test. EST 2:23pm


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ADM:timing test please ignore

[arslist]

4:18a.m. EST [yes you can guess I am not in that time zone at the moment]


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Minimum requirements to build out a test 8.1 ITSM

[Richter, Howard (CEI - Atlanta)]

Good morning/afternoon/evening all,

I hope you had a good weekend.

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1 
environment and just wanted to verify that this configuration would work.


1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor, 250 
gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

Let me know if this will work. Also I might want to try MyIT, but I would 
assume that I will need an extra server for that.

As always, thanks

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png

Re: Minimum requirements to build out a test 8.1 ITSM

[Jason Miller]

That should be pretty comfortable for a few users.  Is this environment
mostly for your team?  If you expect users to be evaluating the system you
may want to beef things up a little so they have a better experience.  If
it is for you to try things out and get familiar it should work.

If you are going to be doing work with CMDB and a decent number of CIs then
I would say increase the DB ram to 8 GB at least and probably add some more
app server memory.

I haven't looked at the latest version of MyIT but based on my experience
with 1.5 you probably would be ok running in on you app server for light
usage.  If getting an additional server isn't too hard maybe get another
server for the web tier where you can put Mid Tier and MyIT.  MyIT will use
Tomcat and also have a virgo service (http://www.eclipse.org/virgo).  By
default MyIT wants to install Tomcat if I remember correctly but I have
used the same TC with MT and MyIT.

Jason


On Mon, Mar 3, 2014 at 7:47 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 Good morning/afternoon/evening all,



 I hope you had a good weekend.



 Ok, I am about to order a couple of VMs to build out a test ITSM 8.1
 environment and just wanted to verify that this configuration would work.



 1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor,
 250 gig

 2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.



 Let me know if this will work. Also I might want to try MyIT, but I would
 assume that I will need an extra server for that.



 As always, thanks



 Howard







 [image: Description: Description: Description: Cox Enterprises, 
 Inc]http://www.coxenterprises.com/

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

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 http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
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Re: Minimum requirements to build out a test 8.1 ITSM

[Carl Wilson]

Hi Howard,

If this is for a UAT / Production system, then the recommendation is to have
12-16GB RAM for the AR Application Servers (due to the number of additional
Plugin's with 8.x.x versions).

The below would work for a Test/Demo system, however be aware that 2GB RAM
would be allocated to the MT on these systems so if you could add some more
RAM then this would be beneficial.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 03 March 2014 15:47
To: arslist@ARSLIST.ORG
Subject: Minimum requirements to build out a test 8.1 ITSM

 

** 

Good morning/afternoon/evening all,

 

I hope you had a good weekend.

 

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1
environment and just wanted to verify that this configuration would work.

 

1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor,
250 gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

 

Let me know if this will work. Also I might want to try MyIT, but I would
assume that I will need an extra server for that.

 

As always, thanks

 

Howard

 

 

 

 http://www.coxenterprises.com/ Description: Description: Description: Cox
Enterprises, Inc

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com

Office = 678.645.4633, Cell = 404.226.2745

Cox Innovation Agent (CIA)

Description: Description:
http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png
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Description: Description:
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Submit your idea today for a chance to earn a badge and be entered into a
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/
http://innovation.coxenterprises.com/ideas ideas 
View your badges: http://innovation.coxenterprises.com/ideas/SitePages/
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
yourbadges.aspx

 

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Re: Minimum requirements to build out a test 8.1 ITSM

[Richter, Howard (CEI - Atlanta)]

All,

Thanks for the input. It looks for my needs the two small systems will work. 
This is just a small test bed. Maybe if I can test out MyIT, I might be able to 
get some more memory or a third VM.

Thanks again and enjoy the week,

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, March 03, 2014 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Minimum requirements to build out a test 8.1 ITSM

**
Hi Howard,
If this is for a UAT / Production system, then the recommendation is to have 
12-16GB RAM for the AR Application Servers (due to the number of additional 
Plugin's with 8.x.x versions).
The below would work for a Test/Demo system, however be aware that 2GB RAM 
would be allocated to the MT on these systems so if you could add some more RAM 
then this would be beneficial.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 03 March 2014 15:47
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Minimum requirements to build out a test 8.1 ITSM

**
Good morning/afternoon/evening all,

I hope you had a good weekend.

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1 
environment and just wanted to verify that this configuration would work.


1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor, 250 
gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

Let me know if this will work. Also I might want to try MyIT, but I would 
assume that I will need an extra server for that.

As always, thanks

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
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 Description: 
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Remove test company from flash board...

[Suresh Loganathan]

Hi Team,

I am having an issue with remedy flash board. Default, the remedy having
test companies. i hav removed that from remedy. but, i dono how to remove
from flash board. it,s available into overview console. The diagrmatic
representation shows that test company name. how to remove that . please
advise.

Remedy Version:8.1.

Regards,

SURESH L

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test. I have not seen anything from the list all day.

[Richter, Howard (CEI - Atlanta)]

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
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 Description: 
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Re: test. I have not seen anything from the list all day.

[LJ LongWing]

I've seen a total of 6 threads all day, including this one.


On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 ** **

 ** **

 [image: Description: Description: Description: Cox Enterprises, 
 Inc]http://www.coxenterprises.com/
 

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

 [image: Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
 

 Submit your idea today for a chance to earn a badge and be entered into a
 monthly drawing for a $10 gift card.
 *Submit your idea:* 
 http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas
 * *
 *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
 yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
 

 ** **
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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Stroud, Natalie K]

Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


http://www.coxenterprises.com/
Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
 http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/

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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Richter, Howard (CEI - Atlanta)]

Just wonder if my test, kicked things off.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, October 22, 2013 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: test. I have not seen anything from the 
list all day.

**
Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspxhttp://www.coxenterprises.com/
 http://www.coxenterprises.com/

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Tommy Morris]

Test successful. New thread started. Sorry, it's just really slow today and I 
was bored.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Tuesday, October 22, 2013 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: test. I have not seen anything from the list all 
day.

**
Just wonder if my test, kicked things off.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, October 22, 2013 1:34 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: test. I have not seen anything from the 
list all day.

**
Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspxhttp://www.coxenterprises.com/
 http://www.coxenterprises.com/

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_
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