Thanks, Jeff.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> On Oct 27, 2017, at 1:02 PM, Jeffrey Kain via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
> Ours are normal, non-built servers.
Ours are normal, non-built servers.
--
Jeffrey Kain
jeffrey.k...@gmail.com
> On Oct 27, 2017, at 2:02 PM, Cannon Smith via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
> For those that have experiences this issue, has anyone experienced it on a
> server that wasn’t a “built” server? All mine are
For those that have experiences this issue, has anyone experienced it on a
server that wasn’t a “built” server? All mine are built servers.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
We had another server do this this morning. It had stopped on DELAY PROCESS
again, so I tried the RESUME PROCESS idea. It did get the process going again.
However, some of the Administration Window UI was not updating properly. After
the process resumed, the UI still didn’t update properly so
Yes.
On Oct 27, 2017, at 3:23 AM, Epperlein, Lutz (agendo) via 4D_Tech
<4d_tech@lists.4d.com> wrote:
>> I am confident that 4D will find this bug and get it fixed. If it takes 6
>> months, then my
>> upgrade plans will be on hold for 6 months. I’m in no hurry to upgrade right
>> now.
>
> Is
> I am confident that 4D will find this bug and get it fixed. If it takes 6
> months, then my
> upgrade plans will be on hold for 6 months. I’m in no hurry to upgrade right
> now.
Is there a case (TAOW or anywhere) in progress?
I'm afraid that this discussion on the list doesn't lead to a
On Oct 26, 2017, at 1:48 PM, David Conley wrote:
> FWIW, I’ve implemented a method which issues a resume process command for
> each of my stored procedures. I invoke it via a new process command using
> the On Backup Shutdown command. My backups run once per day so it gives me a
> clean way
That's pretty clever.
On Thu, Oct 26, 2017 at 7:35 AM, BTB-David via 4D_Tech <4d_tech@lists.4d.com
> wrote:
> Tim,
>
> FWIW, I’ve implemented a method which issues a resume process command for
> each of my stored procedures. I invoke it via a new process command using
> the On Backup Shutdown
Tim,
FWIW, I’ve implemented a method which issues a resume process command for each
of my stored procedures. I invoke it via a new process command using the On
Backup Shutdown command. My backups run once per day so it gives me a clean
way of resuming those procedures each day after the
On Thu, Oct 26, 2017 at 7:45 AM, Timothy Penner via 4D_Tech <
4d_tech@lists.4d.com> wrote:
Thanks for chiming in. Given the number and nature of the people reporting
this bug, it's clearly a real bug. Can you give us some insight into what
efforts 4D is making internally to track this down and
On Oct 25, 2017, at 3:45 PM, Timothy Penner wrote:
> I just want to add that one of the main benefits of the Forums
> (http://forums.4d.com) is that it is also used by the 4D Engineers and they
> do monitor, read, and participate in the discussions. So posting on the
> forums
Hi Tim,
> This is how a programming forum is supposed to work. People contributing
> ideas and sharing experiences. I think we are getting close to nailing down
> where 4D engineers need to look to solve this problem.
>
I just want to add that one of the main benefits of the Forums
> On Oct 25, 2017, at 6:55 AM, Tim Nevels via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
>> Anyway, I'm wondering if the problem is when either Tickcount, Milliseconds
>> or another internal 4D time measure overflows into negative territory. I
>> have no idea internally what measure 4D uses
On Oct 25, 2017, at 11:38 AM, Keith White wrote:
> Wondered if you saw my guess/conjecture previously posted on this subject
> (not that it's much help !)...:-
>
> OK, so we think this is due to DELAY PROCESS.
>
> The change to DELAY PROCESS somewhere in 4D v15 was to change from a Longint
>
I went to another machine and found out some more info. This appears to be a
random problem which makes it difficult to reproduce and track down.
Here is what I can summarize on the problem:
1) There isn’t a direct correlation to the Server UI window becoming
unresponsive vs the delay process
Interesting. I did some more digging and here is what I’ve found.
I have 13 Macs that run up to 10 databases on each machine of differing 4D
versions (usually 4Dv13.4, 4Dv15R5 and 4Dv16.0) - all are 32 bit. I focused
on 2.
Machine 1 - uptime 158 days
I have 10 databases running on this
Did you also see the 4D Server UI stop updating? I'm referring to the server
monitor user interface that graphs the CPU time, etc.
When this has happened to our mirror servers, those graphs stop updating. The
server can still be manipulated, but those graphs don't update and the stored
Hi Keith,
Yes, that’s why I was curious about the machine up time. It would be curious if
it was close to 24.86 days, for example.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> On Oct 25, 2017, at 8:34 AM, Keith White via
Hi David and Canon
Wondered if you saw my guess/conjecture previously posted on this subject (not
that it's much help !)...:-
OK, so we think this is due to DELAY PROCESS.
The change to DELAY PROCESS somewhere in 4D v15 was to change from a Longint to
Real. But the problems didn't start
Hi David,
Good to have more information—thanks! I’m curious, do you know what the machine
up time was when it stalled?
Thanks.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> On Oct 25, 2017, at 7:57 AM, BTB-David via
I can confirm that this is caused by the delay process. In fact, all of my
server processes that use delay process stopped on the same day. They had
different levels of delay times set.
As per your suggestion, I went into Runtime Explorer on the Server and typed
resume process (pid) and they
Hi
OK, so we think this is due to DELAY PROCESS.
The change to DELAY PROCESS somewhere in 4D v15 was to change from a Longint to
Real. But the problems didn't start until v16, I think that's right.
Anyway, I'm wondering if the problem is when either Tickcount, Milliseconds or
another
Thanks Jeff and Bernd.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> On Oct 19, 2017, at 12:24 AM, Bernd Fröhlich via 4D_Tech
> <4d_tech@lists.4d.com> wrote:
>
> Almost exactly the same setup over here.
Hey Cannon - we had this happen twice last week... once each on our two mirror
servers a few days apart. The journal integration stored procedure wakes up
every 60 seconds and integrates whatever files have accumulated. This just
stopped. Also the 4D Server animated user interface for CPU use
Hi Cannon,
If I am reading this correctly, you have a process that was delayed using DELAY
PROCESS and it should have already woken up after 1 second but it was still
delayed several hours later - is that right?
Not sure if this will help you at all, but if you can locate the process number
I _could_ try that. But my turn around time to send a new build to customers is
measured in months. And if I only try this with one customer’s server, it may
not happen for weeks. How would I know if it solved it?
The trouble with this particular bug is that it has been very hard to
reproduce.
On Oct 18, 2017, at 5:54 PM, Cannon Smith wrote:
> Just an update on this issue. Last week I was able to release a new version
> of our software to all of our customers and I included some extra logging for
> this issue. Yesterday we had a customer report the problem. Here’s what I
> found.
>
Cannon,
Thanks for being so systematic about tracking down this problem and keeping
the list informed.
**
4D Internet Users Group (4D iNUG)
FAQ: http://lists.4d.com/faqnug.html
Archive: http://lists.4d.com/archives.html
Just an update on this issue. Last week I was able to release a new version of
our software to all of our customers and I included some extra logging for this
issue. Yesterday we had a customer report the problem. Here’s what I found.
First, a bit about the process that I’ve seen freeze the
Dani,
We’ve had the same problem. After switching from v15 to v16 (both 64bit) the
server crashed regularly upon creation of PDF documents with PDF Creator.
We planned to move the batch generation of those pdf docs to a separate client,
but forgot to change some settings causing some types of
This one in particular may take awhile. It took about 16 days for us to see the
issue for the first time. Who knows when it will happen again? So more people
watching for this issue should shorten the amount of time needed to get this
identified.
--
Jeffrey Kain
jeffrey.k...@gmail.com
> On
On Sep 15, 2017, at 2:00 PM, Jeffrey Kain wrote:
> I opened a case on the taow today - just FYI.
I forgot to say that in my last post. I think this is the best way to handle
this bug. If they have a half dozen cases opened all with the same problem,
that should make them take notice.
So
> On Sep 14, 2017, at 7:05 PM, Tim Nevels via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
> This is a big problem that must get addressed and fixed or it will do harm to
> v16’s reputation. I was planning on upgrading one of my clients to v16 in a
> few months. That is not going to happen now.
I opened a case on the taow today - just FYI.
> On Sep 14, 2017, at 8:05 PM, Tim Nevels via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
> Then I’d call and speak to Add and get him involved in this. He knows you.
> And you can tell him that others — like Jeff Kain — are experiencing the same
>
On Sep 14, 2017, at 2:00 PM, Cannon Smith wrote:
> Hmm, v16.2 eh? There goes our hope that it was fixed in that version.
>
> Is anyone having this happen regularly enough that they can turn on some
> logging to see, for example, what the last command that ran was?
Hi Cannon,
I’d called 4D
Hmm, v16.2 eh? There goes our hope that it was fixed in that version.
Is anyone having this happen regularly enough that they can turn on some
logging to see, for example, what the last command that ran was?
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> Le 14 sept. 2017 à 03:58, Jeffrey Kain via 4D_Tech <4d_tech@lists.4d.com> a
> écrit :
>
> Houston, er, Clichy -- we have a problem here.
Call Le Pecq, they left Clichy from a while ;-)
--
Arnaud de Montard
**
4D
Cannon Smith:
> Thanks for the idea. I did try that before to see if I could jumpstart the
> process, but unfortunately it doesn’t work. 4D thinks the process is already
> there. And it it there. It just doesn’t seem to be executing.
Yep, same here.
I do have a method that would start the
Just saw this happen to our production server tonight. We have a stored
procedure that simply calls New Log File every few minutes. About an hour
ago it just stopped working. The process is still there in the process list,
and nothing else seems wrong with the server, but this very simple stored
Steve,
I have a few that I've been running for a long time. #1 is a method that
manages sending emails. Emails created by users and the system go into a
que and then are sent by the server. The method just sits and runs every
few minutes. Another one runs every few minutes to update the current
On Thu, Sep 14, 2017 at 9:56 AM, Tim Nevels via 4D_Tech <
4d_tech@lists.4d.com> wrote:
> Wow… this turned out to be a lot longer post than I expected. But it
might be helpful to less experienced 4D developers.
Dude, you've been hiding your light under a bushel...you should write long
posts more
On Sep 13, 2017, at 4:48 PM, Stephen J. Orth wrote:
> I've given up trying to write and use stored procedures, the Server is just
> too fragile. I'd be open to anyone telling me you can really use stored
> procedures in a "hard core" way without completely killing all connected
> users
er 13, 2017 3:34 PM
> To: 4D iNug Technical <4d_tech@lists.4d.com>
> Cc: Arnaud de Montard <arn...@init5.fr>
> Subject: Re: Server Process "Frozen"-ish
>
>
>> Le 13 sept. 2017 à 18:46, Nigel Greenlee via 4D_Tech <4d_tech@lists.4d.com>
>>
n...@lists.4d.com] On Behalf Of Arnaud de
Montard via 4D_Tech
Sent: Wednesday, September 13, 2017 3:34 PM
To: 4D iNug Technical <4d_tech@lists.4d.com>
Cc: Arnaud de Montard <arn...@init5.fr>
Subject: Re: Server Process "Frozen"-ish
> Le 13 sept. 2017 à 18:46, Nigel Greenle
> Le 13 sept. 2017 à 18:46, Nigel Greenlee via 4D_Tech <4d_tech@lists.4d.com> a
> écrit :
>
> [...]
>
> Just a workaround suggestion..
I use something very similar (a table describing what job to do + when to
start). From the ages were I understood that I was unable to write an error
free
Hi Nigel,
Thanks for the idea. I did try that before to see if I could jumpstart the
process, but unfortunately it doesn’t work. 4D thinks the process is already
there. And it it there. It just doesn’t seem to be executing.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
I have server side processes that run in the background. Because i like to
start as little as necessary at startup my code ‘automatically’ starts the
process.
So in my code(where it writes the jobs into a table for the server to process).
After the client side(or server side) has written a
Old network layer on the Windows platform. That’s where most of it is
happening. There is about 35 servers involved.
New network layer on the Mac platform (different product). Just one server—it’s
just an in house database.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
Hi,
We have run into issues where the server is running on windows 64bit and it is
producing PDFs using PDF Creator directly. Our solution was to move away from
doing that and using php and FPDF to create the PDFs instead.
Dani
> On Sep 11, 2017, at 12:43 AM, Bernd Fröhlich via 4D_Tech
>
Cannon Smith:
> I’ve seen something odd since upgrading our customers to v16.1 a few months
> ago. This is on 64-bit server, both platforms. There are a few background
> processes that continually run on the servers, waking up every few seconds to
> see if there is work to be done. This has
On Sep 8, 2017, at 5:05 PM, Cannon Smith via 4D_Tech <4d_tech@lists.4d.com>
wrote:
>
> I’ve seen something odd since upgrading our customers to v16.1 a few months
> ago. This is on 64-bit server, both platforms. There are a few background
> processes that continually run on the servers, waking
New network layer on both platforms?
> On Sep 8, 2017, at 5:05 PM, Cannon Smith via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
> I’ve seen something odd since upgrading our customers to v16.1 a few months
> ago. This is on 64-bit server, both platforms.
Hi Milan,
Thanks for the idea, but no, I’m not using GRAPH anywhere.
It isn’t just one particular process that does this, either. I’ve seen three
different processes do it—all three different code paths. One just updates a
bunch of records, one checks with a web service for a small piece of
On Sep 8, 2017, at 23:22, Cannon Smith via 4D_Tech <4d_tech@lists.4d.com> wrote:
>
> I jumped from v15.x where it was working fine to v16.1. Since you’re at v15
> r5, maybe it was something that was introduced in one of the v15 R releases.
Are you using GRAPH command in that process? I handled
Okay. I guess it’s nice to know I’m not the only one seeing this. Sorry for you
guys, though! :-)
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> On Sep 8, 2017, at 3:33 PM, BTB-David wrote:
>
> I would
Cannon,
I would say about that yes. We have several server processes and only one gets
called to our attention for not working. No one complains about the others and
I haven’t looked into it to see if they have stopped too and no one noticed or
if they are still happily working. I’ve been
Steve,
I am seeing it in v15R5 as well as v16.0 build 16.209177. We plan on our next
release to be on v16.2 but we’re not there yet.
Thanks!
David Conley
By The Book, Inc.
Office: 815-234-7530
Direct Line: 815-406-5502
Fax: 815-234-7532
http://www.bythebook.com
> On Sep 8, 2017, at 4:23
iNug Technical <4d_tech@lists.4d.com>
Cc: Stephen J. Orth <s.o...@the-aquila-group.com>
Subject: Re: Server Process "Frozen"-ish
I jumped from v15.x where it was working fine to v16.1. Since you’re at v15 r5,
maybe it was something that was introduced in one of the v15
Hi David,
How about timing? Just once every two-three months per server like us?
Thanks.
--
Cannon.Smith
Synergy Farm Solutions Inc.
Hill Spring, AB Canada
403-626-3236
> On Sep 8, 2017, at 3:19 PM, BTB-David via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
>
>
I jumped from v15.x where it was working fine to v16.1. Since you’re at v15 r5,
maybe it was something that was introduced in one of the v15 R releases.
I haven’t posted anything before because I don’t have much that is concrete,
but it has happened enough to know something is going on.
We started seeing the same problem when we upgraded to v15R5 too. A process
that ran for years on older versions just like Cannon described just stopped
doing it’s thing. A reboot resolves it. We are seeing it on 32 bit server Mac
& Windows.
Thanks!
David Conley
By The Book, Inc.
Office:
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