Or doing set field with a colcount.
--
Jarl
On 12/19/06, Aaron Keller [EMAIL PROTECTED] wrote:
**
first refresh the table, and then look to see if $LASTCOUNT$ = 0
-Aaron
* Email: [EMAIL PROTECTED]
From: Action Request System discussion
Hi,
I would - in some cases - like to avoid multiple Set Fields On Display and
use the Get Entry Filter Trigger for loading fields instead. My problem is
that I am not able to pass any specific qualification information to a Get
Entry Filter as Display Only and Global Fields don't seem to hold
Hi everyone,
1. I have a form with a field department which takes a value (department)
from a SQL query and use it to run a serach.
2. A User wants to see more requests (e.g from another department), so I need
to set the department field to one, two or more values representing #
Yes, I see. I had Refresh Row Selection set to Retain Selection, fire
Workflow.
Correctly detected null before refresh.
Correctly detected non-null after refresh - for which there were matching
requests.
Incorrectly detected non-null after refresh for which there were no
matching requests
Thanks to all who responded and tried to help.
Special thanks to Karim for contacting me offlist.
Happy Holidays All,
Bill
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There are several approaches to this concern.
A) Do two actions in one active link.
Change Field -- refresh table
Set Field -- stuff $LASTCOUNT$ into a temp field.
Or...
B) Do two active links separated by one execution order:
AL1 : Execution order 10
Change Field -- refresh table
AL2 :
Lisa,
Maybe you meant to click the Search button instead?
HTH
Bill
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Christian,
I doubt you will love the idea... but...
You could opt to create a self join (just based on 'Request ID' =
$Request ID$) that has the Get Entry workflow on it. Then when you
want to trigger that logic, do the set fields from the self join
instead of the underlying data form.
( Just
I was wondering if anyone knows of a utility that would allow me to change the
permissions of multiple fields in a Form at once?
Thanks!
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All,
I recently installed and configured the Altiris Connector for
Remedy and am successfully pulling data into remedy from Altiris. I was
looking to see if others were doing this so we could collaborate on best
practices, advice, share forms and ideas etc.
Thanks,
John
Does anyone have any idea on when the ITSM 6 apps will be de-supported?
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
Have you tried ARPermission?
http://ars.davoid.net/
T. Dee [EMAIL PROTECTED] wrote in message news: [EMAIL PROTECTED]...
I was wondering if anyone knows of a utility that would allow me to change the
permissions of multiple fields in a Form at once?
Thanks!
Carey,
thanks for your idea. I would love it but...
I think I haven't made my point clear. I would like to pass some information
to the Get Entry filter, something like:
On get entry please set fields a b from data entry 007 in form
C. For that I need to pass the information
Hi all,
Because we're going to be running two instances (6.3 and 7) of Remedy in
parallel for a while, we want to deploy the two versions and have them
operate independently.
I know that there are many considerations we need to be aware of, but I
want to be sure we cover all of them. BMC's
Hi List,
I plan to use 6.3 7.0.1 on ARS 7.0.1
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond
Sent: 20 December 2006 17:22
To: arslist@ARSLIST.ORG
Subject: Installing two versions of the WUT on one
Hi Rebecca,
I'm using the 5.1.2, 6.3 and 7 WUT's all on one machine, each installed in
its own home directory. This works great for me.
Also, v7 is in fact support as a user tool to use against your 6.3 server
(as opposed to a 5.1.2 server) so there is no actual need to install
multiple
So, with the addition of TimeZones in ITSM 7, tied to the City/Person
record/etc, I was wondering if anyone had a good place to pull the time
zone information from, like a spreadsheet I could then use to import? The
websites I found just show it displayed on a screen...
Just use the Admin Tool.
Select Groups in the Left hand object panel. Double click the Group you
want to give permissions to, choose the field tab, then select the
form.
TIP: To change rights from View to Change you can select a field in the
right hand list and use the space bar to toggle
Here's what we use:
http://www.zipcodedownload.com/
It's Zip Code-based, which is close enough for us. Includes preferred and
acceptable city names, whether or not the Zip Code observes DST,
Longitude/Latitude (geographic center of Zip Code area), and a few other
nuggets. I think the one-time
Rebecca,
I have manually installed two versions on the same computer. We have
not setup to SMS to install 2 different versions for deployment.
We are looking at changing our SMS package to deploy the 7.x client
before we actually move to the 7.x server so that all our users are up
to date
We do need to keep it separate, just because we script our applications,
and we don't want users to have to worry about changing servers, odd home
page behavior, etc.
Most specifically, when I launch the 6.3 User Tool, I want to display a
distinct server list, and when I launch 7 UT, I want to
ESP had a permission setter.. not sure if it would work on the later versions
of the ARS but it was good until 5.x when I last had to use it..
Your second best option would be double clicking the group name from the list
of groups in the Admin tool, and choose the objects that could be
The last updates to the listed on the http://ars.davoid.net/ web site
are in 2004. Would they still work with 6.x or 7.x versions?
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill H
Sent: Wednesday, December
Interesting, but I guess I should have mentioned that our users are Global,
therefore we need something with international data ;-)
On Wed, 20 Dec 2006 10:38:02 -0500, Mike White [EMAIL PROTECTED]
wrote:
Here's what we use:
http://www.zipcodedownload.com/
It's Zip Code-based, which is close
I have 6.3 and 7 clients installed on XP on seperate directories, and have no
problems with it..
Rgds
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Rebecca Hammond [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 20,
Has the Var Demo license gone the way of the Dodo bird in arsys7.x?
Thank You,
Chris Doble
Mobile: 949-533-5346
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T,
Use the Group object in the Admin tool. Or if you get really brave
then you could do this with direct SQL against the ARS meta tables.
(Then signal the ARS server to re-read it's in memory cache.)
However, I would prefer to opt for writing a bit of API before I did that.
--
Carey Matthew
Hi everyone,
I am planning on upgrading the Asset Management module to V7,
and want to know if I should install the DSL. What is it?
I tried to find the info on the BMC Remedy website, but my
web-browsing skills must be lacking. Can anyone out there
help me?
Dwayne Martin
Computing Support
Stage Descriptions
The following is a high level description of each stage and what
occurs within DSO.
STAGE #0
Go to the pending schema and get a list of the items (control
records) that DSO needs to transfer.
Detailed description – Retrieve a list of pending transfers.
This is done by
I haven't used it in a while, but I've used it successfully with 6.x. I
haven't tried it with 7.x.
As Remedy improves from version to version, I find I need these type utilities
less and less. I give kudos to developer of the utilities on that site (I
don't know his name, though Stefan N.
They still have 5.6 available for download, so they'll probably support
v6 Apps through 2 more major versions.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, December 20, 2006 7:06 AM
To:
This is an ITIL driven concept. BMC will be providing this information as a
bi-monthly download to update your files. The concept is to use this as a
standard to get the name for any software you are using both commercially
available such as word or is it MS word or is it Microsoft Word, or
Thank you, Roger!
Dwayne
Original message
Date: Wed, 20 Dec 2006 11:50:59 -0500
From: Roger Justice [EMAIL PROTECTED]
Subject: Re: What is Definitive Software Library (DSL)?
To: arslist@ARSLIST.ORG
**
This is an ITIL driven concept. BMC will be
providing this information
Official support policy can be found at:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
-Original Message-
From: Action Request System discussion
That's what it was. I was clicking on Return and not search. Duh.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Broderick
Sent: Wednesday, December 20, 2006 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge
AL#1
Set z_QueryField to NULL
Call Guide and ensure you check the Table Loop and select the table to use.
Refresh other table field
AL#2
IF z_QueryField = $NULL$
z_QueryField = (qualification = 'col_Department')
Else
z_QueryField += OR (qualification = 'col_Department')
should work
For ARServer, you still get the DEMO licenses and 5000 records per table
:-)
However you cannot install the ITSM 7 applications without application
licenses :-(
So no free demo on the Application Suite :-(
We requested (and were provided) demo licenses for our 7X Sandbox from
our sales
The DSL also stores the location of IT approved software. This location
may be digital (e.g. a BMC Configuration Management Transmitter URL) or
physical (e.g. Bob's desk drawer).
The Administrator's Guide for DSL can be found at:
http://documents.bmc.com/supportu/documents/15/62/61562/61562.pdf
Sounds like then we have to have the itsm licenses updated periodically. :o(
Has anybody had a great deal of success using the fight deck for demo's?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday,
You can also get the Flight Deck that runs in VMWare for evaluation however
since this is run through sales you need to contact your sales rep in either
case.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 20 Dec 2006 12:06 PM
Subject: Re: var demo
Our Sales team has 4GB of ram and stick with the script. All of the new
configurations make it difficult to do an ad hoc demo.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 20 Dec 2006 12:18 PM
Subject: Re: var demo
**
Sounds like then we have to
I've used the flight deck and have been very under whelmed by the
performance. Even had some negative feedback from customers. Too slow,
resolution isn't right. doesn't seem to be the best way to display the suite
to potential clients.
_
From: Action Request System discussion
The Flightdeck demo (v7) is very cool, as long as you have the hardware to
run it on. I have gone for the minimum spec of 2Gb RAM and it is nearly
acceptable (I would def. recommend 4Gb). It means that I do not need to
worry about installing and configuring all the BMC Remedy modules and I
Thank you, David!
Dwayne
Original message
Date: Wed, 20 Dec 2006 09:08:29 -0800
From: Easter, David [EMAIL PROTECTED]
Subject: Re: What is Definitive Software Library (DSL)?
To: arslist@ARSLIST.ORG
The DSL also stores the location of IT approved software.
This location
may be
Anybody done a comparison of features/cost from Remedy to CA?? If so,
could you share it with me? Thanks
Jack Covert
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Good Afternoon Listers,
I have an issue that I've never come across before. I am using the
following Set Field If Qualification in a Filter:
((( 'Task Status' != Completed) AND ( 'Task Status' != Cancelled)
AND ( 'Task Status' != Not Required)) OR ( $zTmp_ForceNewTaskCreation$
= Yes)) AND
Is there a SQL table with ITSP 4.0 that has a record of when a user has
logged to a Remedy server?
Any insight would be appreciated.
Thank you.
Michel Giguere
Montreal
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When ITSM 8 will come out. No date available according to support.
T
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Hi Marco,
I experienced a similar thing under version 6.3 (multiple patch levels).
Under an Active Link, LASTCOUNT always returned the result I'd expect, but
under a Filter sometimes I would get the number I'd expected, while other times
I'd get a seemingly random number. The odd thing was
Anyone have information on an available ARDBC Plug-in for Remedy (View
Form) ?
Thanks, Doug
Doug Tanner
Senior Developer
Remedy Skilled Professional (RSP)
(704) 328-3178
[EMAIL PROTECTED]
DISCLAIMER Important! This message is intended for the above named person(s)
only and is
Hi, Doug!
You mean a vendor form? Didn't James Croom write a generic ARDBC plug-in for
ODBC?
If you're on MS SQL Server, you can probably create a database link via the
OLE-DB interface. Then you can use a simple view form and query against the
Access table.
Tim Widowfield
Right you are Tim, Vendor Form. I will check out Mr. Croom's products. I
do remember that there was a public available one for Excel, thought
there might be one for access as well.
Thanks, Doug
From: Action Request System discussion list(ARSList)
David
I have looked at that document, but I was wondering more of a time
frame. 3 years, 1 year. According to that document it would appear
ITSM 5.6 is like 6 months from being de supported, and so that would
give ITSM 6 maybe a 2 years. If I am off base, please let me know.
Thanks
Kyle
No official forward looking statements around when the release of an
ITSM version that would make ITSM 6.x applications a C-3 release have
been made by BMC. However you can probably make some assumptions based
on previous patterns and make an educated guess, as you have done.
-David J. Easter
This is a pretty open question meant to illicit opinions/experiences
on the Remedy Migrator 7.0.1 client.
I've been having LOTS of issues with the whole 7.x Migrator package.
It seems to be related to the type of machine that I am using. BMC
have been working on it for some time.
In general,
None to the best of my knowledge, but if the time that the user has logged on
is all you are looking for, you could have workflow on logon that can be
triggered to store this information in a database table.
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original
I was very happy with the 5.x version of Migrator. After many problems and 3
failed implementations using the 6.x version I stopped using it and haven't
touched it since.
Anthony O. Burkholder
EDS - Navy Marine Corps Intranet (NMCI)
Team Lead, Remedy Engineering
The best answer I can give you is the guidance given during the Installation
Configuration class. If at all do a clean install and then migrate/move the
workflow you need. The data in most instances is so different an export/import
is the best way to transfer what you need. Some of the newer
Hi All,
How can I retrieve Data From a Diary Field using the Java API??
I tried retrieving data Using the Diary Class but it does not help.
Any tips will be of great help.
Thank you,
Sriram.
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I'm happy with it, but I'm very controlled in how I use it:
- disable migration of all autodependant objects
- only migrate fields/views
I use a def for all the workflow objects, and most of the time for views.
The only tangible benefit I see from the product, since the ability to
export/import
Conceptionally, migrator is a great idea. My experiences have taught me
to be cautious with it, much like Axton, I use it selectively and make
sure I have the information in alternate formats as well. As I use it to
build my dev/new prod environment, I'll post anything noteworthy.
Axton
Our workstations are HP d325's running on AMD Athalon xp processors.
We're not sure if it's platform or the image that is used on the
platform, but whenever we try to run migrator, it crashes almost
immediately! It does work flawlessly on our IBM (Lenovo) laptops
however.
I've used Migrator for
Someone on the list posted the following query a while back and I found
it really useful. Can't remember the lister's name (kudo). You might
have to tweak it a little bit for your own use... Make sure to replace
the schemaid in the query
select vuiname, fieldName,
Hello all
Do you know the syntax to view a ticket on web?
thanks a lot
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Try
http://servername/arsys/servlet/ViewFormServlet?form=formnameserver=servernamequal=%fieldid%27%3D%EntryID%22
Joe
- Original Message
From: Guillermina Valdez [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 20, 2006 8:51:08 PM
Subject: url
Hello all
Do you
Mikhail,
I'm sorry I didn't notice your message earlier.
I have crashed the JVM from time to time when I have accidentally passed a null
object as part of a method argument. The people who wrote the Java API weren't
the most careful programmers, so in some cases where you'd expect a
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