thanks for your tips Chad.
The problem I have is actually how to catch the myfile.txt.
I mean the name of the attachment.
My field ID is simple to read but where do I get the names of each of
the attachments ?
Serouche
Hall Chad - chahal wrote:
You have to include the field ID of one of the
Kevin,
Another approach is to do a push to the current record and include a
"signal" that allows the modify filters to "branch" and call a filter
guide and not do the full Modify processing.
You add a display only field that you set to a value like
"FinishSubmitLogic". Then a Modify Filter that
Save the file name in another character field and use this field instead
of the exact file name.
Drawback - it will be same every time i.e. hardcoded
Workaround - To make file name name different every time suffix filename
with $TIMESTAMP$
- Naveen
-Original Message-
From: Action Reques
Hi list,
We are having a scenario in which in a field we need to align the data
in the below format:
Attribute Name1 : Attribute Value1
Attribute Name2 : Attribute Value2
Attribute Name3 : Attribute Value3
Attribute Name4 :
I got the SHR:SchemaNames from BMC Support and imported them.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 28 Feb 2007 1:29 AM
Subject: FW: Asset Manager Problem
**
HI Roger ,
I’m using 6.3 , my question there is anyway to get back this records , no
Time values in Mid-Tier appear off by several hours if we
don't define AR System User Preferences/TimeZone. It sounds
like we have to choose between having hour calculations off
under some very unusual situations, or having Mid-Tier users
see the hourly readings off by a few hours.
Or is there so
We had commented out the "arplugin" line in armonitor.conf
while trying to solve another problem.
Thank you Axton, Roger and John.
Dwayne
Original message
>Date: Tue, 27 Feb 2007 17:11:50 -0500
>From: Axton <[EMAIL PROTECTED]>
>Subject: Re: arplugin not running
>To: arslist@ARSLIST
Hi list,
We´re having a demand for developing on AR System application to log (with
some information like user, timestamp, etc...) the interval between logon
and logout.
Therefore, we have a doubt:
how about to capture logoff event?
are there a arconf command to do that?
Thanks
***
Is this in an email or a screen field? You have to remember that the
size of each character is different in the standard (proportional
spaced) fonts. It sounds like you are needing to use a fixed width font
like Courier New (where all characters are the same width).
Fred
-Original Message
something very strange is now happening. The AREmail is picking the
email file, but whenever there is an attachment I don't see the email in
the user tool.
It's like the file is gone !
I don't find it anywhere on the system neither in my database.
A bug ?
Any help ?
Thanks
Serouche
Naveen Kaus
Sorry to keep kicking a dead horse
For the Mid-Tier, if we are only submitting/modifying tickets, will we
need to patch the Mid-Tier or Java or anything at all?
I thought I understood all of this after the eleventy-billion posts, but
then I went back and read this and saw that the Mid-Tier o
test 10:30am
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Parse the user logs on the server side. It has all the data you seek.
Write the data to a Remedy form if you like.
Axton Grams
On 2/28/07, Francisco de Assis Pereira Cavalcante
<[EMAIL PROTECTED]> wrote:
Hi list,
We´re having a demand for developing on AR System application to log (with
some
Your message
To: arslist@ARSLIST.ORG
Subject: Spam: Re: arplugin not running SOLVED
Sent:Wed, 28 Feb 2007 07:23:32 -0600
was read on Wed, 28 Feb 2007 09:48:21 -0600
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One option would be to add an active-link on the main control form that pushes
a new record to a logon/logoff form when the user opens the form, and also when
they close the form (exit the application).
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mai
David,
I went to the site for the Patch 21 download but I don't see any readme
files on the initial Patch 21 FTP directory and in any of the
subdirectories there.
Are you sure the readmes are there and can customers access them?
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Man
David-
Can you check if the testing is including the BMC Remedy encryption 7.0.1
installer. Our internal Vista testing team didn't have much luck with testing
the Encryption installer in Vista.
Thanks,
Corey
-Original Message-
From: Action Request System discussion list(ARSList) [ma
Lynn,
Thanks for the information on your process. Patch 20 has definitely
been a pain for a bunch of us!
Mary Ann
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Poston, Lynn
Sent: Tuesday, February 27, 2007 9:14 AM
To: arsli
> For the Mid-Tier, if we are only submitting/modifying tickets, will we
need to patch the Mid-Tier or Java or anything at all?
Depends on the version of AR System. To address DST issues on the
Mid-Tier:
For AR System 6.3, load patch 020 or 021, Operating System patches and
Java patches
For AR
We have been using Remedy Purchasing for several months and need help with a
problem we have been unable to fix. We have an open ticket with BMC, but we are
hoping for some enlightenment for the list. In Remedy Purchasing an approver
should be able to approve a request without an Asset license.
I'm pretty sure it was not. Since there's been no code change to get the WUT
to work on Vista, you could try just copying over the Encryption files manually
to Vista to see if they work... but formal Vista testing on things other than
the WUT won't be done until the test cycle of the next versi
> Are you sure the readmes are there and can customers access them?
Yes.
If you cannot see them for some reason, please contact support.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of a
Francisco,
With the advent of "Global fields" you should be able to set the value
via the "Init-Form" and be able to distinguish between each "login" of
the clients. If you then couple that key with a type of "Window
Open"/"Window Close" active link then you should be able to identify
what your a
Hi Thad,
Thanks for the update and I'm glad your problem is resolved. What are
the odds that Patch 21 restricted release is the same as Patch 21 which
is now available for download? :-)
I've decided to wait until we have our development Mid-Tier setup again
before I do anything, since we are
Hello Everybody,
Recently I have successfully migrated Remedy database to Unicode.
SQL> select * from nls_database_parameters where parameter like '%CHARACTERSET';
NLS_CHARACTERSET
AL32UTF8
NLS_NCHAR_CHARACTERSET
AL16UTF16
However, if I try to run arsystem with $NLS_LANG = American_America.AL3
What was the resolution to this? I see on BMC Support that SW00254733
was fixed. Was it a patch?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Tuesday, November 21, 2006 08:21
To: arslist@ARSLIST.O
I sent the following to BMC support (why won't the website work with IE
6.02?) but I thought I would paste it here as well to see if anyone had any
other advice. I have seen the subject come up but didn't know if there was a
good fix yet.
==
Environment:
M
Is it possible to perform a silent uninstall to automate the uninstall
of the 5.x user tool? We are upgrading our clients to the 7.x client
doing a silent install and would like to remove the old client silently
if possible.
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office o
I am having similar issues as we speak. Using IE 6.0.29 I can log in, click
on "Knowledge Base" on the Support Overview page and then up pops the
following in a little window:
___
|Caught exception undefined: undefined - TypeError: |
|Object
Hello Listers,
We are about to embark on a Data Warehousing mission.
We just hired a new employee who specializes in this area of expertise.
I am getting asked to give a quick demo/tutorial on Remedy Database
Architecture.
Other than "select * from arschema", and basic data manipulation, I
d
Thanks Axton, Rick - good info! I appreciate the replies!
Regards,
Cindy
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Hi Carey -
Thanks for the information, I appreciate your response - I'd done a search,
but hadn't originally come up with anything specifically relevant.
I tried what you suggested, and couldn't get it to quite work - but based
on your input, played around with it a little after using a hex
Carey -
Got it! I actually had posted something this a.m. about it, b/c your post
did lead me to what I needed to do - it seems that some of my posts make it
and others don't, not sure what that's all about.
Thanks for taking the time to "spell it out" - it is much appreciated!
Best regards
I don't remember the output exactly but I remember we had problems with the
make test during our install of ARS Perl.
I read somewhere that the make test doesn't work in all cases and was buggy.
We went ahead with the make install, and everyting works fine. So you might
want to try the make insta
Hello,
I know this has been asked and answered, so I apologize for asking again,
but I can not find my copy or get a hit in the archives. Would someone
provide the list of SQL Update statements or a good search string for an
archive search? I have tried using "copy", "update dbo.".
I am ru
I have not been able to locate (probably because I'm not sure what to look
for) workflow that will force an expand box to open.
Ex: When a user moves the cursor (gain focus) to the Description field on a
Change request, I would like an AL to force open the expand box so the user
is in the editor b
I know that this has been asked and answered but I can not find it in the
archives nor can a find a copy which I kept. I apologize, in advance, for
asking again.
Would someone please forward the series of UPDATE statements which are
required when a backup of the production database is used to r
I have a requirement to have a Remedy webpage off of a non-ARS Web page
that has the same look and feel of an existing page that submits an email,
so far, so good. What I do need to do is to bypass Remedy Login for non-
Remedy (guest users) to perform a basic submit only. Has anyone done this?
A
What is the general opinion of the web on Remedy 7? We are trying to do
some demo testing and the web is VERY slow, and not just the initial load.
Any other experience(s) to share? If yours is fast what are you doing?
_
List,
We are attempting to implement web services but are running into some
difficulty with the output that AR is generating. I have included the XML
output we a receiving from AR; it seems to not be defining "urn:". This is
in turn causing issues with .NET properly reading the returned documen
UNCLASSIFIED
Do you mean "Change Owner"?
Log on to the SQL database server
Click Start > All Programs > Microsoft SQL Server > Enterprise Manager
Expand to view the users of the ARSystem database
Is ARAdmin the 'dbo' of ARSystem?
If not, open SQL Query Analyzer from the Tools menu
The following S
What is the general opinion of the web on Remedy 7? We are trying to do
some demo testing and the web is VERY slow, and not just the initial load.
Any other experience(s) to share? If yours is fast what are you doing?
Thanks,
Todd
Yes, I'm on IE 6.0.29 as well, I can at least get into the knowledge
base, but when I put in a keyword and click search, I get this message:
--
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete
I am trying to create a view form using ARS 6.3 and failing. Any help
greatfully received. Here is the story
There is a View in an SMS database that I want to bring into Remedy. I
have created the Linked Servers (db are on SQL Server 2000) with no
problem and created a view in the Remedy
There's a DB Reference Guide that explains things as well as anything - it
has diagrams and everything.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, February 28, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Sub
It works great for me. I'm running 6.0.2900... SP2
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, February 28, 2007 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anybody able to use Knowledge B
So I think it's time for me to take a new approach and solicit
suggestions on how others would accomplish this goal.
So here goes:
I have a schema that is setup as a parent/child based on the status
field. On this schema is a count field used for counting all the
children. I also have a fields fo
http://webserver/arsys/servlet/ViewFormServlet?server=yourservername&use
rname=XX&pwd=&form=Your+Form+Name
You would put the username and password of your guest user in the URL.
(Our guest users don't have passwords).
Lisa
-Original Message-
From: Action Request System discussion lis
Are you working with the ITSM 7 applications or just simple forms?
There appears to be a fundamental flaw in the way the mid-tier does
caching from the AR server, and the workaround - prefetching the
applications/forms, is still something of a band-aid. It also puts a
horrific load on the AR serve
Scott,
I haven't done this particular thing, but a quick search of the keyboard
shortcut keys in the user tool shows that SHIFT-ALT-F7 will "Open a text
editor or diary editor for a text field or diary field, or open a calendar
or time control for a date or time field." Combine that with some
That's why Remedy has switched from using the Entry ID to using the Instance
ID (i.e. GUID). You can create an Instance ID whenever you want, using a
Run process call, and if you don't create it, it's created for you when a
record with the proper field in it (ID 179) is created.
Rick
-Origin
Bob,
We have the same setup.
All we do is backup the production database, copy it to the dev server, stop
the Remedy services on the dev server, and restore the prod database backup
to dev. Afterwards, go into Enterprise Manager and set the ARAdmin account
to dbo and public for the dev database
Simple--use ViewFormServlet and provide the username and pw fields for a
guest account within your system. Recommend you use a jsp redirect file to
specify the parameters and call the jsp file.
We do the same but have our forms inside iFrames. We updated the Remedy
midtier style sheet to match t
Chris, have you found any way to set up an automatic prefetch of the forms
when the MT is restarted? Seems like a Perl script or something similar
might do that. Even if a scheduled one were done each night, that would be
better than nothing.
Rick
-Original Message-
From: Action Request
Server 6.3
Windows 2003
iReport 1.3.1
Jaspars alpha4
Java 1.5.0_10
I followed the directions on setting up everything...wonderfully
detailed...I'm having a few anomalies that haven't been discussed in the
list...so I figured I would ask
When I set my data source to JRDataSourceProvider the scre
What compiler are you using?
I was able to successfully compile and run the make tests with the following:
gcc (GCC) 3.3.2
Configured with: ../configure --with-as=/usr/ccs/bin/as
--with-ld=/usr/ccs/bin/ld --disable-nls
Thread model: posix
SunOS 5.9 sun4u sparc
perl5 (revision 5.0 version 6 subver
Simon,
What are the data types in the base table(s) of the SQL View? Try
CASTing them to VARCHAR. If that doesn't work then add RTRIM or
LEFT(fld, 255) to the colums.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Restarting the Tomcat web server (or IIS Admin if using IIS/SE) restarts
mid-tier 7, and it almost immediately starts a prefetch if the
prefetchConfig.xml file has been activated. Out of the box it is set up
to prefetch the sample app, but is commented out and inactive (or at
least it is when you i
I saw a post from Bruce Scott about making sure the names match in the
Server Information of the Admin Tool and the AR Email Mailbox
Configuration form. One had "Remedy" and the other had "remedy" (case
sensitivity). After I changed them both to "remedy" and restarted the
email daemon, messages w
Kevin,
Have you tried postfixing the Filter that does the Push Fields with the
characters `! to overide filter phasing???
If that doesn't work then you might need to detail the order of the set of
filters that fire with the actions that each filter contains so some of us
might have an insight
So, how goes patch 21? Has anyone had any issues with it?
I'm looking at just patching our mid-tier.
Thanks
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So far so good. I've just completed server and email, and I'm about to
do the mid-tier. No problems as of yet.
Kris
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, Feb
I'm trying to connect to our test server via the Java API and keep
getting this error:
MessageType: 2
MessageNum: 90
MessageText: Cannot open catalog; Message number = 90
AppendedText: 172.18.252.44 (0) : RPC: Program not registered
at com.remedy.arsys.api.Proxy.ARCreateEntry(Native Method)
Where is the install file? All we can find are a slough of random files
and readmes. Is there not a single file I can download that will
automagically patch the Mid-Tier?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behal
Stephen... Didn't you mean the datatype VARCHAR2 ?? I haven't tested it with
VARCHAR but I think its not a supported datatype.. VARCHAR2 is...
Simon... the new field you are creating, are you sure you are specifying the
correct field name in the Database tab?? If not you can try selecting the fi
Actually, nevermind, I found the midtier.exe install file under
/smbu_patches/ars/6.3/patch021/midtier/installers/midtier.exe.
I'm still interested to know from anyone else how it's been going.
Thanks
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednes
Joe,
I believe varchar2 is for Oracle. Simon mentioned that he is using SQL
Server.
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, February 28, 2007 4:08 PM
To: arslist@ARSLI
I installed the Mid Tier on our server and tried to do a simple login
and I'm getting "invalid password or authentication string for an
existing user"
I have Mid Tier 6.3 installed on another server (pointing to the same
ARS) and I'm able to sign on just fine.
I'm able to sign on to the config.
Your message
To: arslist@ARSLIST.ORG
Subject: Read: Spam: Re: arplugin not running SOLVED
Sent:Wed, 28 Feb 2007 09:48:21 -0600
was read on Wed, 28 Feb 2007 15:35:41 -0600
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All,
I am experiencing a weird issue in my test environment.
I have an Outgoing mailbox set up and it is set to the default. If I
have workflow that does a Push Fields to the ARSystem Email Message form
the emails go out fine. If I do a Filter Notify action, the emails are
not sending out. Anyone
Anyone?
Kyle Whitley wrote:
Is it possible to perform a silent uninstall to automate the uninstall
of the 5.x user tool? We are upgrading our clients to the 7.x client
doing a silent install and would like to remove the old client
silently if possible.
Thanks
Kyle
--
Kyle Whitley
IT Syst
Amanda,
I'm working an issue with Support at the moment. The issue I'm working
deals with a unique situation where the emails are not sent. We have
two customer email fields. One is for the To: field and the other is
for the CC: field. The notify in the filter defined to send as email
with th
Hi Bob,
I would guess that something has changed with the portmapper or
TCP-port-setting on the server.
Do you specify a TCP-port in ARUser, or do you use the portmapper?
The files arrpc63.dll and arutl63.dll are needed in addition to the
arapi63.dll. They are shipped, for instance, with ARAdmin
Lisa,
Are you using sometype of external authentication? Or is it "straight remedy"?
On 2/28/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
I installed the Mid Tier on our server and tried to do a simple login
and I'm getting "invalid password or authentication string for an
existing user"
I hav
Misi,
No we don't use a portmapper, but we do use the port 3606 for remedy.
We are using this in our api call. Is this error a result of not being
able to hit the server?
Bob Halstead
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Be
Lisa,
Try syching your admin password on the Mid-Tier and the Admin Tool. In
the Admin tool it is under Server Information/Connection Settings. On
the mid-tier it is under Server Settings/Edit. They need to match. Hope
this helps.
MCD
Maria C Delagarza
Senior AR System Developer
Eluri Designs
Hello all,
Since we upgraded to 6.3 I've been getting several reports from users
who say that their active directory accounts are being locked out after
a single bad password attempt, whereas in the previous version this was
not the case. We're using the same AREA LDAP integration now that we
did
Hey...I have a question. Now that patch 21 is out. Is it necessary to load
patch 20 and then 21? I noticed that on patch 20 there is a client patch
where on 21 there isnt.
--
Katherine
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Ooops.. somehow I missed that..
- Original Message
From: "Heider, Stephen" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 28, 2007 4:21:47 PM
Subject: Re: Help with View Form
**
Joe,
I believe varchar2 is for Oracle. Simon mentioned that he is using SQL Server
Has anyone found any useful documentation (or created any) on how to
actually _use_ the Scripts feature in Incident Management? Since there
is no administrator's guide to IT Service Management, or for Incident or
Problem for that matter, we are stuck with screen shots of empty forms
in the configur
You don't happen to be behind a server group having 3 or more servers are you??
I cannot really confirm it but it might be possible that the AR Client is
designed to try the next server if it doesn't get into the first one and so
on.. until it fails on 3 or more thus invalidating the user on AD
Hello All,
I made a change to a field on a form. The form has an archive form set.
When trying to save the for, received the following error:
The Archive form is invalid. Archive form should not be in use and
it's data fields should match those in the main form.
Please check the manual for req
Not quite - we have 2 servers in our server group.
Thanks,
John
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, February 28, 2007 3:34 PM
To: arslist@ARSLIST.ORG
You don't state if your users are using patch 18 of the User tool or
not... There is a bug fixed in User Tool patch 17
SW00234712 -- When it fails to login to Alert Tool, AREA Plugin is
called twice. When it fails to login to Admin, User, Import Tool, AREA
Plugin is called once.
Can your users
Amazingly, these guys don't have ethernet at all! Don't know what to do now.
Guess I should have checked better. Just thought that they would by looking
around the facilities.
They have wireless but only in the reception area.
HELP!
Ben
>- --- Original Message --- -
>From:
What kind of a change did you do... fieldid by any chance?
- Original Message
From: "Amen, Kevin" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 28, 2007 6:41:18 PM
Subject: Archive Form Invalid
**
Hello All,
I made a change to a field on a form. The form has a
Hmm. Good point. Most of the users haven't upgraded their user clients
yet and are still using AR User 5.1.2 p1267 (yes, I know this is bad and
we're working on updating everyone's clients). But nobody uses the
Alert tool.
Thanks!
John
-Original Message-
From: Action R
Hello Gary,
Just upgraded from 5.1.2 to 6.3 Patch 21 on the ARServer, AREmail and
Flashboards. I have not finished my testing but it's looking good.
Take care,
Rick
>>> "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]> 2/28/2007 2:17 PM >>>
Actually, nevermind, I found the midtier.exe
No client changes were made in Patch 21 - which is why that folder is
not included. The fixes in the areas provided (server, E-mail,
Mid-Tier) are cumulative so if you load those areas from Patch 21, you
do not need to load those areas from Patch 20.
Thanks,
-David J. Easter
Sr. Product Manage
David,
I did notice that there are a couple of report types added (not sure what,
or why) from 20 - 21
Also had a nice clean install both ar_install and ed_install..
Look's very clean.. from the SOLARIS 10 / Oracle 10.2.0.3 - Oracle 9i
Client side..
FB_install was a different story .. AFter the
I need to take the Email.. it is not working for me.. I think it is related
to JAVA .. I will put in a ticket on this as well.. Sorry.. it still might
be me..
On 2/28/07, patrick zandi <[EMAIL PROTECTED]> wrote:
David,
I did notice that there are a couple of report types added (not sure
what
Tried to add two new groups to the permissions on a field.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, February 28, 2007 16:03
To: arslist@ARSLIST.ORG
Subject: Re: Archive Form Invalid
What do you think would be a fair asking price from BMC to offer a
support level where engineers are dedicated to fix bugs in the product
when they are discovered?
30, 50, 100, 500%...
How about 15-20% ?
Sorry, just venting because I am really getting burned by defects in
the products.
Axton
I'm starting wonder if the only difference between Peregrine and BMC
is the pace in which they took in killing a great product
just sayin
On 2/28/07, Axton <[EMAIL PROTECTED]> wrote:
What do you think would be a fair asking price from BMC to offer a
support level where engineers are ded
David,
Is there an official page/KB article somewhere that states that Safari is
not currently supported? I have been asked by my superiors to have something
to show.
Also, since you did figure out what the problem was between Safari and
Remedy, can you share what the problem is? Is it even possi
In case you are running against a 6.3 server with your 7.0.01p1 version of
Midtier, check SW00250589 ... maybe you are facing that one.
"User with special characters (like äöü) in the password can not login to the
AR System with MidTier. Access from usertool is fine."
Escalation info:
"After f
All veterans of the ARSList awards at RUG (UserWorld most recently) know
that the favorite foodstuff for hurling at one another between
presentations is the Twinkie. They have also noted that while many were
thrown, very few were eaten. Now you can know why. Newsweek has an
article on Twinkie ingre
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