Re: sending attachments through emails

thanks for your tips Chad. The problem I have is actually how to catch the myfile.txt. I mean the name of the attachment. My field ID is simple to read but where do I get the names of each of the attachments ? Serouche Hall Chad - chahal wrote: You have to include the field ID of one of the

Re: Entry ID on Submit

Kevin, Another approach is to do a push to the current record and include a "signal" that allows the modify filters to "branch" and call a filter guide and not do the full Modify processing. You add a display only field that you set to a value like "FinishSubmitLogic". Then a Modify Filter that

Re: sending attachments through emails

Save the file name in another character field and use this field instead of the exact file name. Drawback - it will be same every time i.e. hardcoded Workaround - To make file name name different every time suffix filename with $TIMESTAMP$ - Naveen -Original Message- From: Action Reques

Help regarding formating data in Character field

Hi list, We are having a scenario in which in a field we need to align the data in the below format: Attribute Name1 : Attribute Value1 Attribute Name2 : Attribute Value2 Attribute Name3 : Attribute Value3 Attribute Name4 :

Re: Asset Manager Problem

I got the SHR:SchemaNames from BMC Support and imported them. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 28 Feb 2007 1:29 AM Subject: FW: Asset Manager Problem ** HI Roger , I’m using 6.3 , my question there is anyway to get back this records , no

Re: Client DST bug SW00256258

Time values in Mid-Tier appear off by several hours if we don't define AR System User Preferences/TimeZone. It sounds like we have to choose between having hour calculations off under some very unusual situations, or having Mid-Tier users see the hourly readings off by a few hours. Or is there so

Re: arplugin not running SOLVED

We had commented out the "arplugin" line in armonitor.conf while trying to solve another problem. Thank you Axton, Roger and John. Dwayne Original message >Date: Tue, 27 Feb 2007 17:11:50 -0500 >From: Axton <[EMAIL PROTECTED]> >Subject: Re: arplugin not running >To: arslist@ARSLIST

LOGOFF event capture

Hi list, We´re having a demand for developing on AR System application to log (with some information like user, timestamp, etc...) the interval between logon and logout. Therefore, we have a doubt: how about to capture logoff event? are there a arconf command to do that? Thanks ***

Re: Help regarding formating data in Character field

Is this in an email or a screen field? You have to remember that the size of each character is different in the standard (proportional spaced) fonts. It sounds like you are needing to use a fixed width font like Courier New (where all characters are the same width). Fred -Original Message

Re: sending attachments through emails

something very strange is now happening. The AREmail is picking the email file, but whenever there is an attachment I don't see the email in the user tool. It's like the file is gone ! I don't find it anywhere on the system neither in my database. A bug ? Any help ? Thanks Serouche Naveen Kaus

Re: DST and Time Calculation White Paper?

Sorry to keep kicking a dead horse For the Mid-Tier, if we are only submitting/modifying tickets, will we need to patch the Mid-Tier or Java or anything at all? I thought I understood all of this after the eleventy-billion posts, but then I went back and read this and saw that the Mid-Tier o

ADM: please ignore

test 10:30am ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: LOGOFF event capture

Parse the user logs on the server side. It has all the data you seek. Write the data to a Remedy form if you like. Axton Grams On 2/28/07, Francisco de Assis Pereira Cavalcante <[EMAIL PROTECTED]> wrote: Hi list, We´re having a demand for developing on AR System application to log (with some

Read: Spam: Re: arplugin not running SOLVED

Your message To: arslist@ARSLIST.ORG Subject: Spam: Re: arplugin not running SOLVED Sent:Wed, 28 Feb 2007 07:23:32 -0600 was read on Wed, 28 Feb 2007 09:48:21 -0600 ___ UNSUBSCRIBE or access ARSlist Archiv

Re: LOGOFF event capture

One option would be to add an active-link on the main control form that pushes a new record to a logon/logoff form when the user opens the form, and also when they close the form (exit the application). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mai

Re: 6.3 Patch 21 - AVAILABLE

David, I went to the site for the Patch 21 download but I don't see any readme files on the initial Patch 21 FTP directory and in any of the subdirectories there. Are you sure the readmes are there and can customers access them? Thanks Peter Lammey ESPN MIT Technical Services & Applications Man

Re: Help with Windows Vista

David- Can you check if the testing is including the BMC Remedy encryption 7.0.1 installer. Our internal Vista testing team didn't have much luck with testing the Encryption installer in Vista. Thanks, Corey -Original Message- From: Action Request System discussion list(ARSList) [ma

Re: Caught exception :Object Expected

Lynn, Thanks for the information on your process. Patch 20 has definitely been a pain for a bunch of us! Mary Ann -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Poston, Lynn Sent: Tuesday, February 27, 2007 9:14 AM To: arsli

Re: DST and Time Calculation White Paper?

> For the Mid-Tier, if we are only submitting/modifying tickets, will we need to patch the Mid-Tier or Java or anything at all? Depends on the version of AR System. To address DST issues on the Mid-Tier: For AR System 6.3, load patch 020 or 021, Operating System patches and Java patches For AR

Remedy Purchasing

We have been using Remedy Purchasing for several months and need help with a problem we have been unable to fix. We have an open ticket with BMC, but we are hoping for some enlightenment for the list. In Remedy Purchasing an approver should be able to approve a request without an Asset license.

Re: Help with Windows Vista

I'm pretty sure it was not. Since there's been no code change to get the WUT to work on Vista, you could try just copying over the Encryption files manually to Vista to see if they work... but formal Vista testing on things other than the WUT won't be done until the test cycle of the next versi

Re: 6.3 Patch 21 - AVAILABLE

> Are you sure the readmes are there and can customers access them? Yes. If you cannot see them for some reason, please contact support. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of a

Re: LOGOFF event capture

Francisco, With the advent of "Global fields" you should be able to set the value via the "Init-Form" and be able to distinguish between each "login" of the clients. If you then couple that key with a type of "Window Open"/"Window Close" active link then you should be able to identify what your a

Re: Caught exception :Object Expected - Resolved

Hi Thad, Thanks for the update and I'm glad your problem is resolved. What are the odds that Patch 21 restricted release is the same as Patch 21 which is now available for download? :-) I've decided to wait until we have our development Mid-Tier setup again before I do anything, since we are

Database was succesfully migrated to Unicode. NLS_LANG problem

Hello Everybody, Recently I have successfully migrated Remedy database to Unicode. SQL> select * from nls_database_parameters where parameter like '%CHARACTERSET'; NLS_CHARACTERSET AL32UTF8 NLS_NCHAR_CHARACTERSET AL16UTF16 However, if I try to run arsystem with $NLS_LANG = American_America.AL3

Re: Archive Form Question

What was the resolution to this? I see on BMC Support that SW00254733 was fixed. Was it a patch? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Tuesday, November 21, 2006 08:21 To: arslist@ARSLIST.O

"Caught Exception: Object Required" Patch 20

I sent the following to BMC support (why won't the website work with IE 6.02?) but I thought I would paste it here as well to see if anyone had any other advice. I have seen the subject come up but didn't know if there was a good fix yet. == Environment: M

5.x ARS Client Silent Un Install ?

Is it possible to perform a silent uninstall to automate the uninstall of the 5.x user tool? We are upgrading our clients to the 7.x client doing a silent install and would like to remove the old client silently if possible. Thanks Kyle -- Kyle Whitley IT System Support Professional Office o

Re: Anybody able to use Knowledge Base search lately?

I am having similar issues as we speak. Using IE 6.0.29 I can log in, click on "Knowledge Base" on the Support Overview page and then up pops the following in a little window: ___ |Caught exception undefined: undefined - TypeError: | |Object

Remedy Database Structure

Hello Listers, We are about to embark on a Data Warehousing mission. We just hired a new employee who specializes in this area of expertise. I am getting asked to give a quick demo/tutorial on Remedy Database Architecture. Other than "select * from arschema", and basic data manipulation, I d

Re: How to speed up Import?

Thanks Axton, Rick - good info! I appreciate the replies! Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

RESOLVED: Re: How to parse contents of char field with multiple rows

Hi Carey - Thanks for the information, I appreciate your response - I'd done a search, but hadn't originally come up with anything specifically relevant. I tried what you suggested, and couldn't get it to quite work - but based on your input, played around with it a little after using a hex

Re: How to parse contents of char field with multiple rows

Carey - Got it! I actually had posted something this a.m. about it, b/c your post did lead me to what I needed to do - it seems that some of my posts make it and others don't, not sure what that's all about. Thanks for taking the time to "spell it out" - it is much appreciated! Best regards

Re: Compile Perl Error DIED. FAILED

I don't remember the output exactly but I remember we had problems with the make test during our install of ARS Perl. I read somewhere that the make test doesn't work in all cases and was buggy. We went ahead with the make install, and everyting works fine. So you might want to try the make insta

SQL Updates to correct server name in PROD to DEV DB copy

Hello, I know this has been asked and answered, so I apologize for asking again, but I can not find my copy or get a hit in the archives. Would someone provide the list of SQL Update statements or a good search string for an archive search? I have tried using "copy", "update dbo.". I am ru

workflow to make a text field expand box open

I have not been able to locate (probably because I'm not sure what to look for) workflow that will force an expand box to open. Ex: When a user moves the cursor (gain focus) to the Description field on a Change request, I would like an AL to force open the expand box so the user is in the editor b

Dev server DB from backup of PROD - UPDATES required SQL Server

I know that this has been asked and answered but I can not find it in the archives nor can a find a copy which I kept. I apologize, in advance, for asking again. Would someone please forward the series of UPDATE statements which are required when a backup of the production database is used to r

Direct URL with no username?

I have a requirement to have a Remedy webpage off of a non-ARS Web page that has the same look and feel of an existing page that submits an email, so far, so good. What I do need to do is to bypass Remedy Login for non- Remedy (guest users) to perform a basic submit only. Has anyone done this? A

BMC 1.0 (aka Remedy 7) Web

What is the general opinion of the web on Remedy 7? We are trying to do some demo testing and the web is VERY slow, and not just the initial load. Any other experience(s) to share? If yours is fast what are you doing? _

Web Services

List, We are attempting to implement web services but are running into some difficulty with the output that AR is generating. I have included the XML output we a receiving from AR; it seems to not be defining "urn:". This is in turn causing issues with .NET properly reading the returned documen

Re: Dev server DB from backup of PROD - UPDATES required SQL Server (U)

UNCLASSIFIED Do you mean "Change Owner"? Log on to the SQL database server Click Start > All Programs > Microsoft SQL Server > Enterprise Manager Expand to view the users of the ARSystem database Is ARAdmin the 'dbo' of ARSystem? If not, open SQL Query Analyzer from the Tools menu The following S

BMC 1.0 (aka Remedy 7) Web Performance

What is the general opinion of the web on Remedy 7? We are trying to do some demo testing and the web is VERY slow, and not just the initial load. Any other experience(s) to share? If yours is fast what are you doing? Thanks, Todd

Re: Anybody able to use Knowledge Base search lately?

Yes, I'm on IE 6.0.29 as well, I can at least get into the knowledge base, but when I put in a keyword and click search, I get this message: -- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete

Help with View Form

I am trying to create a view form using ARS 6.3 and failing. Any help greatfully received. Here is the story There is a View in an SMS database that I want to bring into Remedy. I have created the Linked Servers (db are on SQL Server 2000) with no problem and created a view in the Remedy

Re: Remedy Database Structure

There's a DB Reference Guide that explains things as well as anything - it has diagrams and everything. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, February 28, 2007 10:31 AM To: arslist@ARSLIST.ORG Sub

Re: Anybody able to use Knowledge Base search lately?

It works great for me. I'm running 6.0.2900... SP2 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, February 28, 2007 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to use Knowledge B

Re: Entry ID on Submit

So I think it's time for me to take a new approach and solicit suggestions on how others would accomplish this goal. So here goes: I have a schema that is setup as a parent/child based on the status field. On this schema is a count field used for counting all the children. I also have a fields fo

Re: Direct URL with no username?

http://webserver/arsys/servlet/ViewFormServlet?server=yourservername&use rname=XX&pwd=&form=Your+Form+Name You would put the username and password of your guest user in the URL. (Our guest users don't have passwords). Lisa -Original Message- From: Action Request System discussion lis

Re: BMC 1.0 (aka Remedy 7) Web

Are you working with the ITSM 7 applications or just simple forms? There appears to be a fundamental flaw in the way the mid-tier does caching from the AR server, and the workaround - prefetching the applications/forms, is still something of a band-aid. It also puts a horrific load on the AR serve

Re: workflow to make a text field expand box open

Scott, I haven't done this particular thing, but a quick search of the keyboard shortcut keys in the user tool shows that SHIFT-ALT-F7 will "Open a text editor or diary editor for a text field or diary field, or open a calendar or time control for a date or time field." Combine that with some

Re: Entry ID on Submit

That's why Remedy has switched from using the Entry ID to using the Instance ID (i.e. GUID). You can create an Instance ID whenever you want, using a Run process call, and if you don't create it, it's created for you when a record with the proper field in it (ID 179) is created. Rick -Origin

Re: Dev server DB from backup of PROD - UPDATES required SQL Serv er

Bob, We have the same setup. All we do is backup the production database, copy it to the dev server, stop the Remedy services on the dev server, and restore the prod database backup to dev. Afterwards, go into Enterprise Manager and set the ARAdmin account to dbo and public for the dev database

Re: Direct URL with no username?

Simple--use ViewFormServlet and provide the username and pw fields for a guest account within your system. Recommend you use a jsp redirect file to specify the parameters and call the jsp file. We do the same but have our forms inside iFrames. We updated the Remedy midtier style sheet to match t

Re: BMC 1.0 (aka Remedy 7) Web

Chris, have you found any way to set up an automatic prefetch of the forms when the MT is restarted? Seems like a Perl script or something similar might do that. Even if a scheduled one were done each night, that would be better than nothing. Rick -Original Message- From: Action Request

Jaspars not connecting

Server 6.3 Windows 2003 iReport 1.3.1 Jaspars alpha4 Java 1.5.0_10 I followed the directions on setting up everything...wonderfully detailed...I'm having a few anomalies that haven't been discussed in the list...so I figured I would ask When I set my data source to JRDataSourceProvider the scre

Re: Compile Perl Error DIED. FAILED

What compiler are you using? I was able to successfully compile and run the make tests with the following: gcc (GCC) 3.3.2 Configured with: ../configure --with-as=/usr/ccs/bin/as --with-ld=/usr/ccs/bin/ld --disable-nls Thread model: posix SunOS 5.9 sun4u sparc perl5 (revision 5.0 version 6 subver

Re: Help with View Form

Simon, What are the data types in the base table(s) of the SQL View? Try CASTing them to VARCHAR. If that doesn't work then add RTRIM or LEFT(fld, 255) to the colums. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: BMC 1.0 (aka Remedy 7) Web

Restarting the Tomcat web server (or IIS Admin if using IIS/SE) restarts mid-tier 7, and it almost immediately starts a prefetch if the prefetchConfig.xml file has been activated. Out of the box it is set up to prefetch the sample app, but is commented out and inactive (or at least it is when you i

Resolved - Upgrade to 7.0.1 - Problem with Email Notifications

I saw a post from Bruce Scott about making sure the names match in the Server Information of the Admin Tool and the AR Email Mailbox Configuration form. One had "Remedy" and the other had "remedy" (case sensitivity). After I changed them both to "remedy" and restarted the email daemon, messages w

Re: Entry ID on Submit

Kevin, Have you tried postfixing the Filter that does the Push Fields with the characters `! to overide filter phasing??? If that doesn't work then you might need to detail the order of the set of filters that fire with the actions that each filter contains so some of us might have an insight

Patch 21

So, how goes patch 21? Has anyone had any issues with it? I'm looking at just patching our mid-tier. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Patch 21

So far so good. I've just completed server and email, and I'm about to do the mid-tier. No problems as of yet. Kris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, Feb

API Errors

I'm trying to connect to our test server via the Java API and keep getting this error: MessageType: 2 MessageNum: 90 MessageText: Cannot open catalog; Message number = 90 AppendedText: 172.18.252.44 (0) : RPC: Program not registered at com.remedy.arsys.api.Proxy.ARCreateEntry(Native Method)

Re: Patch 21

Where is the install file? All we can find are a slough of random files and readmes. Is there not a single file I can download that will automagically patch the Mid-Tier? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behal

Re: Help with View Form

Stephen... Didn't you mean the datatype VARCHAR2 ?? I haven't tested it with VARCHAR but I think its not a supported datatype.. VARCHAR2 is... Simon... the new field you are creating, are you sure you are specifying the correct field name in the Database tab?? If not you can try selecting the fi

Re: Patch 21

Actually, nevermind, I found the midtier.exe install file under /smbu_patches/ars/6.3/patch021/midtier/installers/midtier.exe. I'm still interested to know from anyone else how it's been going. Thanks From: Opela, Gary L Contr OC-ALC/ITMA Sent: Wednes

Re: Help with View Form

Joe, I believe varchar2 is for Oracle. Simon mentioned that he is using SQL Server. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, February 28, 2007 4:08 PM To: arslist@ARSLI

Mid Tier 7.0.1 Patch 01

I installed the Mid Tier on our server and tried to do a simple login and I'm getting "invalid password or authentication string for an existing user" I have Mid Tier 6.3 installed on another server (pointing to the same ARS) and I'm able to sign on just fine. I'm able to sign on to the config.

Read: Read: Spam: Re: arplugin not running SOLVED

Your message To: arslist@ARSLIST.ORG Subject: Read: Spam: Re: arplugin not running SOLVED Sent:Wed, 28 Feb 2007 09:48:21 -0600 was read on Wed, 28 Feb 2007 15:35:41 -0600 ___ UNSUBSCRIBE or access ARSlist

Notify Action on a Filter

All, I am experiencing a weird issue in my test environment. I have an Outgoing mailbox set up and it is set to the default. If I have workflow that does a Push Fields to the ARSystem Email Message form the emails go out fine. If I do a Filter Notify action, the emails are not sending out. Anyone

Re: 5.x ARS Client Silent Un Install ?

Anyone? Kyle Whitley wrote: Is it possible to perform a silent uninstall to automate the uninstall of the 5.x user tool? We are upgrading our clients to the 7.x client doing a silent install and would like to remove the old client silently if possible. Thanks Kyle -- Kyle Whitley IT Syst

Re: Notify Action on a Filter

Amanda, I'm working an issue with Support at the moment. The issue I'm working deals with a unique situation where the emails are not sent. We have two customer email fields. One is for the To: field and the other is for the CC: field. The notify in the filter defined to send as email with th

Re: API Errors

Hi Bob, I would guess that something has changed with the portmapper or TCP-port-setting on the server. Do you specify a TCP-port in ARUser, or do you use the portmapper? The files arrpc63.dll and arutl63.dll are needed in addition to the arapi63.dll. They are shipped, for instance, with ARAdmin

Re: Mid Tier 7.0.1 Patch 01

Lisa, Are you using sometype of external authentication? Or is it "straight remedy"? On 2/28/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: I installed the Mid Tier on our server and tried to do a simple login and I'm getting "invalid password or authentication string for an existing user" I hav

Re: API Errors

Misi, No we don't use a portmapper, but we do use the port 3606 for remedy. We are using this in our api call. Is this error a result of not being able to hit the server? Bob Halstead -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Be

Re: Mid Tier 7.0.1 Patch 01

Lisa, Try syching your admin password on the Mid-Tier and the Admin Tool. In the Admin tool it is under Server Information/Connection Settings. On the mid-tier it is under Server Settings/Edit. They need to match. Hope this helps. MCD Maria C Delagarza Senior AR System Developer Eluri Designs

Locking out AD accounts

Hello all, Since we upgraded to 6.3 I've been getting several reports from users who say that their active directory accounts are being locked out after a single bad password attempt, whereas in the previous version this was not the case. We're using the same AREA LDAP integration now that we did

Patch 20 and 21

Hey...I have a question. Now that patch 21 is out. Is it necessary to load patch 20 and then 21? I noticed that on patch 20 there is a client patch where on 21 there isnt. -- Katherine ___ UNSUBSCRIBE or access ARSli

Re: Help with View Form

Ooops.. somehow I missed that.. - Original Message From: "Heider, Stephen" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, February 28, 2007 4:21:47 PM Subject: Re: Help with View Form ** Joe, I believe varchar2 is for Oracle. Simon mentioned that he is using SQL Server

Incident Management configuration

Has anyone found any useful documentation (or created any) on how to actually _use_ the Scripts feature in Incident Management? Since there is no administrator's guide to IT Service Management, or for Incident or Problem for that matter, we are stuck with screen shots of empty forms in the configur

Re: Locking out AD accounts

You don't happen to be behind a server group having 3 or more servers are you?? I cannot really confirm it but it might be possible that the AR Client is designed to try the next server if it doesn't get into the first one and so on.. until it fails on 3 or more thus invalidating the user on AD

Archive Form Invalid

Hello All, I made a change to a field on a form. The form has an archive form set. When trying to save the for, received the following error: The Archive form is invalid. Archive form should not be in use and it's data fields should match those in the main form. Please check the manual for req

Re: Locking out AD accounts

Not quite - we have 2 servers in our server group. Thanks, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, February 28, 2007 3:34 PM To: arslist@ARSLIST.ORG

Re: Locking out AD accounts

You don't state if your users are using patch 18 of the User tool or not... There is a bug fixed in User Tool patch 17 SW00234712 -- When it fails to login to Alert Tool, AREA Plugin is called twice. When it fails to login to Admin, User, Import Tool, AREA Plugin is called once. Can your users

Re: Locking out AD accounts

Amazingly, these guys don't have ethernet at all! Don't know what to do now. Guess I should have checked better. Just thought that they would by looking around the facilities. They have wireless but only in the reception area. HELP! Ben >- --- Original Message --- - >From:

Re: Archive Form Invalid

What kind of a change did you do... fieldid by any chance? - Original Message From: "Amen, Kevin" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, February 28, 2007 6:41:18 PM Subject: Archive Form Invalid ** Hello All, I made a change to a field on a form. The form has a

Re: Locking out AD accounts

Hmm. Good point. Most of the users haven't upgraded their user clients yet and are still using AR User 5.1.2 p1267 (yes, I know this is bad and we're working on updating everyone's clients). But nobody uses the Alert tool. Thanks! John -Original Message- From: Action R

Re: Patch 21

Hello Gary, Just upgraded from 5.1.2 to 6.3 Patch 21 on the ARServer, AREmail and Flashboards. I have not finished my testing but it's looking good. Take care, Rick >>> "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]> 2/28/2007 2:17 PM >>> Actually, nevermind, I found the midtier.exe

Re: Patch 20 and 21

No client changes were made in Patch 21 - which is why that folder is not included. The fixes in the areas provided (server, E-mail, Mid-Tier) are cumulative so if you load those areas from Patch 21, you do not need to load those areas from Patch 20. Thanks, -David J. Easter Sr. Product Manage

Re: Patch 20 and 21

David, I did notice that there are a couple of report types added (not sure what, or why) from 20 - 21 Also had a nice clean install both ar_install and ed_install.. Look's very clean.. from the SOLARIS 10 / Oracle 10.2.0.3 - Oracle 9i Client side.. FB_install was a different story .. AFter the

Re: Patch 20 and 21

I need to take the Email.. it is not working for me.. I think it is related to JAVA .. I will put in a ticket on this as well.. Sorry.. it still might be me.. On 2/28/07, patrick zandi <[EMAIL PROTECTED]> wrote: David, I did notice that there are a couple of report types added (not sure what

Re: Archive Form Invalid

Tried to add two new groups to the permissions on a field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, February 28, 2007 16:03 To: arslist@ARSLIST.ORG Subject: Re: Archive Form Invalid

Remedy Support/Engineering

What do you think would be a fair asking price from BMC to offer a support level where engineers are dedicated to fix bugs in the product when they are discovered? 30, 50, 100, 500%... How about 15-20% ? Sorry, just venting because I am really getting burned by defects in the products. Axton

Re: Remedy Support/Engineering

I'm starting wonder if the only difference between Peregrine and BMC is the pace in which they took in killing a great product just sayin On 2/28/07, Axton <[EMAIL PROTECTED]> wrote: What do you think would be a fair asking price from BMC to offer a support level where engineers are ded

Re: Apple Safari Web Interface

David, Is there an official page/KB article somewhere that states that Safari is not currently supported? I have been asked by my superiors to have something to show. Also, since you did figure out what the problem was between Safari and Remedy, can you share what the problem is? Is it even possi

Re: Mid Tier 7.0.1 Patch 01

In case you are running against a 6.3 server with your 7.0.01p1 version of Midtier, check SW00250589 ... maybe you are facing that one. "User with special characters (like äöü) in the password can not login to the AR System with MidTier. Access from usertool is fine." Escalation info: "After f

OT: ARSList awards meeting refreshments

All veterans of the ARSList awards at RUG (UserWorld most recently) know that the favorite foodstuff for hurling at one another between presentations is the Twinkie. They have also noted that while many were thrown, very few were eaten. Now you can know why. Newsweek has an article on Twinkie ingre