Usually I refrain from plugging our product, but what the heck...
ExpertDesk is out OTB application that has also full localisation support
out of the box. By default we supply English, Dutch, French, German and
Polish locales (views and error messages). On top of that we have a full
data
Steve,
You need to think about how you are classifying slightly different.
You select the product in the Product Categorization section (This is the
What\Noun section) -
Tier 1 = Software
Tier 2 = Application
Tier 3 = Third Party (if you follow OOTB) or Standard Operating Environment
(your
I ran into the same problem Steve. Unfortunately I haven't found any
workaround - the only real solution is to make all of your product names
unique (somehow!).
-Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina
Thanks Jarl. This defect does seem to match what I documented. It's
really unfortunate that my development has to slow down so drastically
until they implement a fix, which was documented to be in the 2008
release. You would think that a bug that slows down every
developer/administrator of
Hi All,
I have a query related to European character set support. I have checked
the archives but it all got very confusing so I am asking it once again.
The production environment supports European character set. I ran this
query SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET'
Has any one take the 7.0 admin course and is it different from 6.0 or is it
just admin 6.0 using 7.0? Looking to take it but don't want to sit through
the same 6.0 course using 7.0
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Some will be the same - how to create workflow objects and such. Some shows
detailed info about the User Tool that many may not know otherwise. If you
have taken the v6 class and have some experience working with v7, you may
not get much out of the v7 class.
Rick
On 7/31/07, John Atherly
I would think that the first two parts are basic admin stuff. It is
probably the 3 part that gets into the advanced features of 7.0. This is
just my opinion as I have not taken any 7.0 classes although I am next
month.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk:
Installation and Configuration of ITSM 7 if you are going to ITSM 7 is the best
course to take. If you are looking to improve your development skills Admin3.
-Original Message-
From: John Atherly [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 31 Jul 2007 8:54 am
Subject: Remedy
How many Remedy Skilled Professionals are out there?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
I'm one.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Scott
Ames
Sent: Tue 7/31/2007 8:00 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Remedy Skilled Professionals
**
Thanks all I heard some where that Installation and Configuration of
ITSM 7 is only for partners
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
___
Two here... Need a Kinetic Survey everyone can fill out and then have a
totals chart (RSP, RAC, etc).
CRAIG J. CARTER
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 9:01 AM
me 2. The other question is how many people either have or plan to cert.
with the ITSM apps.
Rick
On 7/31/07, Bruce Scott [EMAIL PROTECTED] wrote:
I'm one.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Scott Ames
Sent:
I'm not sure about RSP but when I got my RAC last year I was told there were
less than 200 world wide
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, July 31, 2007 9:03 AM
To: arslist@ARSLIST.ORG
I heard the same thing. Is it true?
Rhetorical question: If true, why in the world would they do that?!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Tuesday, July 31, 2007 10:04 AM
To:
John,
It sounds like you have already taken the admin 6.0 course. If so, you can
just take BMC Remedy AR System 7.x: What's New (WBT). It is web based,
costs much less, and covers all the new features of 7.0 without repeating
the 6.0 stuff.
Roger Medsker
Remedy Consultant
Bluestem Consulting
I am one
(RAC from 1998 - 2006)
Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals
**
How many
That's true. I do hope they either open that up to customers soon, or offer
a reasonable alternative for them. Many want to attend training to be able
to effectively administer the apps, and I don't see a class that does that
for them.
Initially, it was restricted to ensure that the
One here and I also passed the Lenny Warren's RAC test with L.J. last year.
Shawn
On 7/31/07, Bruce Scott [EMAIL PROTECTED] wrote:
I'm one.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Scott Ames
Sent: Tue 7/31/2007 8:00
Kinetic Survey is the answer
not every RAC/RSP saying me too on the list.
(unless BMC is willing to give us an official number).
. Daniel Bloom
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: July 31, 2007
Yes, we also facing huge problems with this. It takes time to process
32000 ative links...
Even if your forms in another application there is no problem adding
it to other application. Remember this is just temporary, when your
finish then you can remove your forms from the application you
Continuing on the topic of ARSDOC issues, I attempting to run it on ITSM v7
and receiving errors.
I added the println statement previously suggested and I see it get through
all of the forms but then when it is generating pages for active links I
get the following error and ARSDOC crashes. Any
Well ... it's somehow my fault.
During the implementation of ARSperl 1.90 I had to change the data
structures representing set_fields/push_fields actions in workflow
objects. This was necessary to represent the ability to have a
set_fields/push_fields action with variable form name
When a user modifies a field and then clicks on save, I check the data
and give the user an error message if it's not valid. What I would like
to do is after the customer clicks on the OK button from the error box,
the data from the field be set back to what it was.
How could I accomplish this?
I'm an RSP.
-Rootuja Ghatge
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals
**
How many Remedy Skilled
Me too.
Marc Bowen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
Sent: Tuesday, July 31, 2007 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals
Lisa,
Do a set field an action before the error message on the same AL that throws
that error..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Tuesday, July 31, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Thilo,
Thank you for your help in supporting ARSDOC. It seems as though the
fun continues, please see the new error below.
Reading schema inetorgperson
Writing page on Server server: D:/ARSDOC/server/burns/server/server_.html
Writing page on Active Link AP:SetReadOnlyColors:
Seems like this should be doable. For attachments to work with email,
though, you have to enable and use email templates. I know, that's a deal
with the devil, but that's what the docs and support say. If you're ok with
the templates, the docs show how to do what you want.
Rick
On 7/31/07,
I don't think that's the case. Aren't all incoming attachments visible in
the AR System Email Message form? Even if they're free-form emails
without using templates?
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Rick Cook [EMAIL PROTECTED]
Sent by: Action Request System discussion
That is correct that's what I have right now and it's working without a
hitch until now
What they want is kind of over kill but I can only debate with them for
so long.
Dan Caissie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Chris,
I think I can resolve that one too:
$qual = ars_perl_qualifier($Ctrl,$query);
should be replaced by
if( ref($query) eq 'ARQualifierStructPtr' ){
$qual = ars_perl_qualifier($Ctrl,$query);
}else{
$qual = $query;
}
Regards,
Thilo
Chris Akens wrote:
Oversimplifying a bit ... but just push fields and include the attachment
field from email message to the attachment field on the form you want to
store it in (hpd whatever)
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Dan Caissie [EMAIL PROTECTED]
Sent by: Action Request System
They are stored in the Email Attachments form, which is linked to the Email
messages form.I agree that once it's there, workflow should allow what
you want to do - the question is getting the attachments there.
Rick
On 7/31/07, Tony Worthington [EMAIL PROTECTED] wrote:
I don't think that's
Rick and Norm,
I heard from two very reliable sources that these classes, reserved for
partners and/or internal BMC employees, were routinely being cancelled by
BMC for unknown reasons.
It was assumed by these sources that it was due to lack of adequate
teaching resources and schedule conflicts.
Tony when an email comes into Remedy will a copy of it be in it's
original email format added to the AR Email Attachments form? If so then
I could just do a push fields action correct.
Dan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Oh yea Rick.. you're right. I haven't thought about email in quite a
while. (purposefully?) :-)
So figure out the join on guid or attachment name or whatever, to
reference the entry on the attachments form and you're good.
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Rick Cook
Dan-
I use workflow on the AREmail Message form to create tickets using push
fields, and I push to the Attachment1 field with $Email$. This gives me
a copy of the email as an attachment. When someone tries to open it, in
our case anyway, it opens Outlook Express which is not our default
Well, the email will be in AR System Email Messages, and the related
attachment in the AR System Email Attachments form. But yea, you're on
the right track.
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Dan Caissie [EMAIL PROTECTED]
Sent by: Action Request System discussion
I have had this similar kind of a problem once before on ARS 6.3 on Linux..
this time around I seem to be having it on ARS 7.0.01 Patch 003..
When I run the Sync Search database operation, the admin tool crashes after
creating exactly 39983 records in the object details form and 381950 records
in
I know I often sound cynical and/or paranoid, but that's exactly what I
expected. They are effectively squeezing out the independent Remedy
experts in the field. That way they can increase profits
(theoretically) by selling additional professional services. They
don't like competing with the
Listers,
Is there anyway to improve performance on Developer plus -
especially when using it from across the WAN ? It takes forever to
load a form. Any help would be greatly appreciated.
Thanks,
John M. Kovalcik
In Mid Tier 6.3, how can I remove the words Remedy Mid Tier 6.3 from
the heading? Thanks in advance for your help.
Terri
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Afraid my answer would trip every sarcasm filter on the net. ;) Suffice to
say it probably isn't a problem with your environment, though there might be
something you could do with your Java settings - haven't tried that, though.
Rick
On 7/31/07, John Kovalcik [EMAIL PROTECTED] wrote:
**
That is a background image. Either change the jpg or put in a new one.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Lockwood, Teresa L
Sent: Tuesday, July 31, 2007 12:02 PM
To: arslist@ARSLIST.ORG
Subject: MidTier
Terri,
You will have to edit the jsp page found in the mid tier installation
directory called common.jsp?? I think.. I'm not 100% that's the file name
but you should be looking in your mid tier install directory to edit that..
Joe
-Original Message-
From: Action Request System
Actually, I think that the wording is separate. We changed the
background but we also had to null out that string.
Gp
George Payne
Assistant Director, User Services
Information Technology Services
University of Texas at Austin
512.232.7513
From:
Well, we are getting closer each time. Here is a new error. Should I
go back to ARSPerl 1.85? Are these issues still present in 1.85?
Writing page on Active Link APR:APL:CopyToNew_100:
D:/ARSDOC/server/burns/active_link/apr_approver_lookup_/apr_apl_copytonew_100_.html
Can't use an undefined
I'm going to try this both ways thanks everyone I own you a cold one :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 31, 2007 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming email
This time it doesn't have anything to do with ARSperl versions.
It's rather a problem of ARSdoc not recognizing enum fields (e.g. radio
buttons) with custom values (introduced in ARS 7).
Lines 818,819 of ARSdoc.pm
my $z = $h-{'regularList'};
@values = @$z;
should be replaced by
Hey Gang,
We're using ITSM 7.0 on ARS 7.0.01 with an Oracle 10g database.
Trying to create a new Support Group, I guess I got a little too
aggressive with the Description; I typed 141 characters and it threw
the error below when I tried to save it. The field properties show it
to be a 255
Classification: UNCLASSIFIED
Caveats: NONE
Just wondering... Since I'm investigating such an upgrade - oops,
migration - for my employer, is it possible and/or recommended to
upgrade the ARS portion to 7.x and defer the ITSM migration to another
time? I want to take advantage of advanced Admin
Oh, great...hope there are more of those out there :/
Have a good evening, man--tomorrow is launch, tweaking, and downright
finishing that thing...
*wave*
~james
__
[] James C. Russell 512.475.9262 |
[] SA, ITS User Services 512.475.9400 |
Classification: UNCLASSIFIED
Caveats: NONE
P.S. - The cleaning up their system comment is NOT intended as a shot
at anyone else who worked on this system. It just means that my bosses
are already sensitive to the difficulty of doing an ITSM version
upgrade.
Cheers,
Mike L.
-Original
Sure - the ARS upgrade is a piece of cake compared to the ITSM upgrade. You
should be able to do that on your current servers with no real problems, but
do test it first to ensure that it doesn't break anything. And read up on
the KBs, too.
Rick
On 7/31/07, Luttmann, Michael W CTR USA [EMAIL
Thilo,
Once again, thanks for your help with ARSdoc, the quick response time
is greatly appreciated.
I have gotten ARSdoc to run without throwing any errors (so far); but
now I am encountering what appears to be perl using too much memory
and crashing. I am currently running 'perl v5.8.8 for
Consider submitting the writeup to ARSwiki as well. The advantages to
submitting to ARSwiki include:
- BMC tends to respond to things that are known in the public domain,
especially if there is a public interest expressed in the issue
- Other users of ITSM 7 can read and voice their interest in
As a followup to this, I know that there may be some privacy concerns
since Bugzilla prints your email address on things you touch. If
there is anyone out there avoiding using the interface for this
reason, I can create an email alias @arswiki.org that forwards email
to your actual email address.
Hi Betsy,
We recently upgraded the server from 5.1.2 to 7.0.1P2 and are going through
the user tool upgrades to 701P3. The only fields I've seen a problem with
are the Submitted (or Create) and Modified date fields. It's not that great
of movement, goes to the left about 3/8. I never changed
Even more interesting, when the CTM:People Permission Groups form is opened in
Dialog View-Access, selecting a row in the Access Restrictions tablefield fires
an active link that tries to copy the contents of that 128 character field back
into z1D Description above it, which is 69 characters
Susan,
We've had Arial defaults for years -- even back when we upgraded to 4.5.2
(in 2001) and 5.1.2 (in 2003) so it makes no sense to me that this should be
causing problems like this now. BTW -- we are seeing this behavior with
7.0.1 P3 user tool.
So -- did the problem with your 2 fields
I don't really think it makes sense to ever have a list of 32000 al.
I am sure the query could be improved -- however a different approach would
probably be the better route.
Meaning - I think some sort of namespace strategy should exist.
Solution: you would walk a tree to get what you need.
Hi All listers,
I have a question on the import of the people data into Remedy for
ITSM 7.
I am pretty new to the ITSM world, So bear with me if I am asking a
very silly question.
While it is clear that we need inport the base people data into People
form, I am not very clear with
all the other
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