Help on Jar files

Hello Listers, Does anybody know if there is a place where we can download the JAR files that we require to do some programming in Java on Remedy ? I have an opportunity to do a basic research to send in multiple remedy tickets using a web application controlled by us. Any Idea? Regards,

Re: Attachement Updation

This has been a SOX requirement for us. When a Change has been approved based upon certain conditions, we do not want someone modifying the attachments later. ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour

Re: C Question

Here is another example of the logging randomness: +CALL ARFilterApiCall -- filter API ARSWIKI.ARF.PRNG ARFilterApiCall called by user Demo Random bytes: g*B=Ar{íp²&Demo character 0: g int val of char 0: 103 bit offset: 0 after bit offset: 103 character 1: int val

Re: C Question

As another side note; I used automake and autoconf to create the configure and Makefile; if anyone can share information setting up Makefile.am and configure.ac properly for cross-platform/parallel building, do share. Thanks, Axton Grams On 8/7/07, Axton <[EMAIL PROTECTED]> wrote: > I know this i

C Question

I know this is not the right forum, but you are the people I know. I am working on an arfilter plug-in and have a question about C. The plug-in I am writing randomly returns true or false based on a probability (e.g., 1 in 10 chance T is returned). The output from the plug-in shows the following

Re: Multiple values from tiered menus

Brilliant! Thanks guys. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 07, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple values from tiered menus Michael, In ARS, there

Re: Product Catalog

Or, you could grant the users membership to the groups, give them the appropriate permissions, and mark them as unavailable in the groups (so that assignments and notifications don't happen). This is commonly done for managers. Rick On 8/7/07, Dustin Udy <[EMAIL PROTECTED]> wrote: > > I am wonde

Re: Product Catalog

You either need to modify the qualification that this group uses so that it does not include groups or create a new Console for the Overview Console with the appropriate qualification. -Original Message- From: Dustin Udy <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007

Re: Licenses not applying through people form

There was a error on a filter that counts licenses. Capture a log and review the filters that check for fixed licenses and you will see the qualification is not including fixed as it should. -Original Message- From: Gayford, Matthew C. <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: T

Re: HelpDesk escalations

The request ID and the Incident ID are created differently in ITSM 7 and can be different numbers. If you are not sending a URL use the Incident ID if you are sending a URL you will need to include the Request ID. -Original Message- From: Lateralus <[EMAIL PROTECTED]> To: arslist@ARSLIS

Product Catalog

I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member

Licenses not applying through people form

I'm just wondering if anyone has had a similar problem- When I try to assign fixed Incident Management licenses via the people form, I get an error that says "Unable to assign Fixed license. All Fixed licenses (8) for 'Incident Mgmt/Service Desk' have been assigned." However, if I go to th

Re: Attachement Updation

But you could put the view field behind a transparent box... :-) And preventing printscreen, well. Good luck with that. :P -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/07/2007 0

HelpDesk escalations

Hi Everyone, I'm new to the list, and a have a quick (and probably stupid) question: I've attempted to create a simple escalation for the Helpdesk form that sends a notification whenever the Estimated Resolution Date is blown. I believe I've got it working, but when the alert goes out... the Req

Re: Discovery tools

Thanks again for the insight. Don Date: Tue, 7 Aug 2007 13:07:36 -0700From: [EMAIL PROTECTED]: Re: Discovery toolsTo: [EMAIL PROTECTED] Another thing to consider is whether you need an agent-based tool. If many of the IT resources you plan to track will not be usually accessible by the Dis

Re: init-form for midtier?

I did this by making a customized login page. In the login.jsp I set the go to. This way I told everyone to bookmark the login page. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Roys Sent: Tuesday, August 07, 2007 1

Re: init-form for midtier?

Lisa, Setting via the preference form has no affect if the user uses a direct url. The user will simply go to the form and nothing with the home page is done. That's the problem :-( Eric -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] O

FW: Attachement Updation

How about converting everything to 3D, which then requires the red/blue glasses :) http://heuristicresearch.com/media/convertto3d.html Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes,

Re: init-form for midtier?

If the user creates a favorite, I'm not sure what can be done with workflow, etc. Set this form to be the home page for each user on the AR System User Preference form maybe? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beh

init-form for midtier?

All, I'm hoping one of you may have a solution similar to what can be done via the windows user tool such that an administrator can define an init-form (via ar.conf/ar.cfg) to load whenever a user logs in, but for the mid-tier. A home page can be set in the user preference form and via the serve

Re: Attachement Updation

"FYI: As long as it is displayed on the screen a person can capture it to send it to the printer using Alt-PrintScreen." Fred, this is very true as well. They could also paste the capture screen into a Word Document. I might bring this up if they continue to make this an issue. Thanks! Lisa

Re: Attachement Updation

A View field is still using the associated application so usually a Right Click would still allow printing and saving. If the Documents were saved as Adobe PDF then you might be able to tell the creator to set the options inside the PDF to not allow printing but even Adobe Reader can save a copy o

Re: ITSM Defect: Tasks can be created without saving Change Requests

I Guess the same thing happens when you try to add people to a support group through CTM: People form, without saving the people record. Regards, Veeral Oza, Application Developer, Column Technologies, Cell: 224-587-0765 Desk: 847-632-3327 From: Action Request

Re: Discovery tools

Another thing to consider is whether you need an agent-based tool. If many of the IT resources you plan to track will not be usually accessible by the Discovery tool (remote laptops, PDAs, servers behind another firewall, etc.) you will only be able to track those with a local agent on those boxen

Re: Multiple values from tiered menus

Michael, In ARS, there is only one column of data returned when the user selects an item from the menu. As others have suggested, if the menu is a search menu and you choose to return the Entry ID (field 1) value from the selected menu item, then you can have active links do a set field action to

Re: Discovery tools

Thanks for the insigth. Don Date: Tue, 7 Aug 2007 13:50:04 -0500From: [EMAIL PROTECTED]: Re: Discovery toolsTo: [EMAIL PROTECTED] The BMC tools are the easiest to work with from the Remedy Admin/Developer perspective, but they may not be what the rest of I.T. wants. If you already own LAN

Re: Attachement Updation

I just tried this. I did a set fields action to set "View Field" with the value of $First Attachment$. That's not working. Should I set it with the value of the field id? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf O

Re: AR Web Installer

Have you tried BMC support? - Jarl On 8/7/07, Francisco de Assis Pereira Cavalcante <[EMAIL PROTECTED]> wrote: > Hi, > > We have an ARWeb v4.0 from Remedy. It's a legal copy installed on an NT > server. > The IT staff is planning to upgrade the o.s. and have lost the install > media of it. > I wo

Re: Multiple values from tiered menus

Michael, The way I do it here is to have the menu return the Entry Id of the menu option. Then with the Entry Id I query the source form to retrieve the Tier 1, 2, 3 options. I display those options in a separate read-only field. To the user, it looks like this: Category / Type / Item. S

Re: Multiple values from tiered menus

Why not just an Active Link that runs on menu selection, does a lookup, and sets hidden fields with the "how they got there" values? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Tuesday, Augu

Multiple values from tiered menus

I think I may have asked this already but I can't find the thread... Running ARS 7... Is is possible to get multiple values from a tiered menu selection? Example: User selects value from Tier 3 of a menu. I want to know which Tier 1 and Tier 2 values they chose to get there. The informa

ITSM Defect: Tasks can be created without saving Change Requests

Good afternoon folks, I'm on ARS 7.0.1 and ITSM 7.0.2 patch 4 and have found a bug that is causing us some problems. Basically, under at least two scenarios, my users can (and do) create Tasks that are not associated with any parent record, such as a Change Request. Has anyone else run into this

Re: Newbie Question

You can use the SHR:Audit entries form for Crystal to look at but first you'll need to add a filter simular to Filter HPD:Audit-Case Type`! and add this filter in the filter guide HPD:Audit to capture history of the ticket assignments. I think this should at least get you in the correct direct

Re: Attachement Updation

It's not a problem with editing, it's the problem of being able to print or saving the doc to their hard drives. I added workflow that a user with read access cannot add or overwrite attachments. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL P

Re: Attachement Updation

What about setting a view field to the contents of the attachment? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/07/2007 02:08 PM Please respond to arslist@ARSLIST.ORG To arslist@ARS

Re: AR Web Installer

I figured there was a limitation. Just needed to get it out of the way. Just dug through some old boxes. I have Remedy Web CD but not ARWeb. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Francisco de Assis Pereira

Re: Attachement Updation

Lisa, Not that I love these ideas... but maybe you can find some solution down one of these trails... ( The real issue appears to not be a technical problem. Rather the users do not like reality. :( ) What if you add a "View" button that actually launches a URL? That would _hopefully_ tell your

Re: Newbie Question

Hopefully, your (Sean's) previous admin had already addressed the Audit trail not recording individual reassignments listed in bug SW00219969. KM-00023868 Changes to Assigned to Individual+ and/or Assigned to Group+ are not showing in the Audit Trail. If it has been addressed than a report on

Re: AR Web Installer

Dear David, I agree with you: the Midtier is better than ARWeb. But I have to maintain on line this product up to migrate all AR System servers to v6.3 Thanks, * Francisco de Assis Pereira Cavalcante Analista de Sistemas Jr. TI/AD

Re: Discovery tools

The BMC tools are the easiest to work with from the Remedy Admin/Developer perspective, but they may not be what the rest of I.T. wants. If you already own LANDesk, SMS, or something else you might want to consider integrating with those instead, even though it would be more work. For example, BM

Re: Newbie Question

Hi Sean. If you are running Remedy's OOB Helpdesk application, there should be a link on (I think) the activities tab that opens an audit trail. This displays data from a form in the application called SHR:Audit. I know that the application tracks status changes there, but I am not sure if assig

Re: Newbie Question

Sean, Which application are you running? I've been involved in both a custom house and Applications. The most likely location is either SHR:Audit (CSS) or SHARE:Audit (ITSM), but, there was a time in ITSM (pre-6.0) where the audit entries were going directly to a field on the Help Desk form. I

Joshua Kitchen - URGENT I am hiring for Talented Remedy Engineers in Houston, TX

JOSHUA KITCHEN - KFORCE - 937-416-3456 - [EMAIL PROTECTED] Hello List, I am contacting you to let you know that I am currently hiring for a Talented Remedy Engineer to work with the Project Team in implementing BMC Remedy Components. Installation, Configuration, an

Re: Newbie Question

Thanks Roger! Do you know if there is a standard place within the DB where a history of a tickets assignments are kept? All of the assignments show up in the audit trail, but I'm not sure where they are stored. I looked in a few tables that were named as if they would have audit info, but no luck.

Re: Attachement Updation

I can prevent the user from changing the one in Remedy with workflow, but my customers get SO confused when I tell them that a user with "read" access can download and print the attachment. They think read access should only be able to read the attachment and that's it. I keep telling them (

Re: Newbie Question

Sean, Many of us have started our Remedy career the same way. You say you have ARS (Action Request System) 6.03. Remedy is a very unusual creature in that you can use ARS to build your own applications. Or you can install the Remedy OOB applications such as Help Desk, Asset Management, Change Mana

Re: AR Web Installer

Francisco, You're going to get this question a lot so I'll be the first to ask. Are you locked into a certain server version or internal dependencies? Is anything holding you back from using MidTier? It's far better than ARWeb. Dave -Original Message- From: Action Request System dis

Re: Newbie Question

Sorry folks, should have mentioned before that I'm trying to create a report in crystal reports 9. All I need is a way to pull the ticket number and the resource the ticket was assigned to. In other words, Person A opens the ticket and assigns it to Person B. Person B assigns it to Person C. I

AR Web Installer

Hi, We have an ARWeb v4.0 from Remedy. It's a legal copy installed on an NT server. The IT staff is planning to upgrade the o.s. and have lost the install media of it. I would like to know who can share a copy with us, since this product is no longer supported even from remedy Thanks, ***

Re: Attachement Updation

As far as I know as long as an extenal program (i.e. Word, Excel, Acrobat, ...) is used to display the attachment then it would be a function of those programs to not allow saving to the user's local machine. Even if the user can save the attachment to their local machine, would preventing them

Re: Newbie Question

Hi all, thanks for the quick replies! Here is the info as far as I know (this whole thing was kind of thrust upon me last minute) Hope this helps, let me know if you need anything else: Remedy Action Request System V.6.03.00 (There were some custom tables added to the DB I believe but for the most

Re: Attachement Updation

I meant to say "Display" and not View. When a customer selects "Display" they will still be able to save it to their hard drive. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 07, 2007 1:41

Re: Attachement Updation

Even if you adjust the function so that "saving to disk" is not displayed, a user can still save the attachment to their hard drive if they select View right? Once the attachment is opened the customer could print it or save it. Is there anyway to allow the user to only View and that's it?

Discovery tools

We are in the process of looking at Discovery tools to work with ITSM 7 with CMDB 2.0. Looking at the BMC tool as well as the IBM tool. Are there any got ya that we need to take into consideration? Don Simmons _ Learn. Laugh. Sha

Re: Newbie Question

Yes, welcome to the best online source of information around. Newbies are welcome and dumb questions allowed, though in addition to providing enough info for us to know how to help you, it also helps us to help you if you can show how you've attempted to resolve the problem yourself, using whateve

Re: Newbie Question

Hello Sean, Welcome to the group. Remember that there are no dumb questions. That being said when you are looking for information it would help everyone if we new the following information about your system: * Remedy Applications/Versions (OOB or Custom) * OS * Database This w

Re: Newbie Question

What Help Desk application are you running? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 11:54 AM To: arslist@ARSLIST.ORG Subject: Newbie Question I'm new to ARS so I hope this i

Newbie Question

I'm new to ARS so I hope this isn't a really dumb question. I'm looking for a way to find out who a ticket was first assigned to. I've been looking through some of the audit tables and not really finding a history of the ticket assignments. Am I missing something fairly obvious? Any help would b

Re: Attachement Updation

I think he is looking to restrict it to the submitter of the attachment...not necessarily the submitter of the record -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ed LeBlanc Sent: Tuesday, August 07, 2007 10:00 AM To: arsli

Re: Attachement Updation

Hi Kathy, You can control access to attachments in two ways. One use permissions like any other field. Set the permissions for the Attachment Field to Submitter to allow only the Submitter to update the field. In the Attachment Pool you can adjust the functions that are displayed to prevene

Multiple Browsers

Hi List, I know I've seen some other people bring up concerns about how to eliminate multiple browsers within the Mid Tier but at that time it did not affect me since we were not using Remedy on the web. Well, it's hurting us now and I'm wondering if anyone has any solutions to eliminate multi

Re: Michigan Remedy Users Group Meeting (August 17th)

Jacksonville -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ed LeBlanc Sent: Tuesday, August 07, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Michigan Remedy Users Group Meeting (August 17th) Hi Teresa, Where in Flori

Re: Michigan Remedy Users Group Meeting (August 17th)

Hi Teresa, Where in Florida are you? Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848 From: Action Request System discussion list(ARSList) on behalf

itsm 7 installing and configuring course

Hi folks, there were some questions posed last week about the ITSM courses and whether they are open to customers. I am on the ITSM 7 installing and configuring course, and they did restrict the courses for a time, according to the instructor. However due to customer demand, they have made the

Re: Michigan Remedy Users Group Meeting (August 17th)

http://www.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_334552 39,00.html Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com

Re: Michigan Remedy Users Group Meeting (August 17th)

Where would I find out about any RUGs in Florida? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls Sent: Tuesday, August 07, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Michigan Remedy Users Group Meeti

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

This is what I do as well, but it looks like this approach breaks until after the installation is complete. I guess I will have to either convince BMC that this is a bug or change the .profile each time I need to install Remedy. Axton Grams On 8/7/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrot

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

What we do is to have a script to set up the environment before each instance. This also makes updating the arsystem script easier. i.e. setup_env_dev.sh, setup_env_test.sh, setup_env_training.sh In the arsystem we simply add: . ./setup_env_dev.sh Fred -Original Message- Fr

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

Unfortunately, we have multiple arservers that run with the same unix account. For this reason, the oracle env vars are not set in the profile. I typically update the arsystem script after the install finishes to get things pointed to the right place. Axton Grams On 8/7/07, Andrew Hicox <[EMAIL

Michigan Remedy Users Group Meeting (August 17th)

The Michigan Remedy Users Group (MIRUG) cordially invites you to our local event on August 17th, 2007 at the Michigan League in Ann Arbor. This is a free event. Please register for this event by going to the http://www.remedyusergroups.com , registering as a user and clicking the "Attend Eve

Re: Users got non-exist alerts...

Its no notify action. It's a direct submit to Alert Events. Win2003 7.01 patch 3 -- Jarl On 8/7/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Jarl, > > Is the Notify action in a filter that is non-phased? >If so.. then as designed. >else... it sounds like a bug to me. > > What pla

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

Sounds like the ar_install script spawned a new shell to fork arserverd & friends (pretty likely). Check that all of the env settings you'd need ORACLE_HOME & LD_LIBRARY_PATH in particular, are set in the user's run control file for the shell you're using (i.e. ~/.cshrc, ~/.bashrc, etc). -A

Re: Users got non-exist alerts...

Jarl, Is the Notify action in a filter that is non-phased? If so.. then as designed. else... it sounds like a bug to me. What platform/version/patch level are you talking about? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach

ITSM7 trainer

Hi all I'm wondering if anyone out there can help me out. I'm urgently looking to engage an ITSM7 trainer as the individual we had scheduled to do the work has been involved in an accident. The training will cover 3 modules and will run from the end of August for 3 weeks (UK - midlands). I

Re: RPC: Unable to receive - RESOLVED

You may not need the alias lines, but you certainly need the Plugin-Port. Exactly ... I found this option by myself and open firewall for this certain port. Now everything is fine, thank you for your attantion. The odd thing is that in all guides "how to setup arserver behind the firewall" thi

Users got non-exist alerts...

Encounter stranges stuff with alerts. The alerts got sent to user before its commited in the database; ie the alert is not saved and its still deliverd to the user. This can be reproduced like this. 1) Create a display only form with one field. 2) Create a filter on this form that trigger on submi