Re: ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk

ARERR 102 is an error that happens when a field that is used in 'Advanced' workflow to reference a form or server name or 'Advanced' table fields to reference a form or server name is empty. This typically happens when there is missing data in containers that have information about servers or forms

Re: RUG update

> And it will backwards compatible to version 6.3! However, keep in mind that based on the BMC Support Policy, AR System 6.3 becomes unsupported with the release of AR System 7.5.00. Thus, while it is expected that the Dev Studio will work against a 6.3 server, it will only be officially suppo

ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk

The short question is: has anybody had issue with SLMLookupTblKeyword field on HPD:Help Desk records on IM 7 being blank, regularly causing the following error in arerror.log? ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 This is the long story: After seeing the

Re: Possible DST Issue

Hi, Stephen: I did find a bug ID for the issue you addressed below. It is allegedly fixed in Mid-Tier 7.0.1 Patch 004. SW00266823 Certain dates, such as 11/01/2007, are corrupted on the Mid Tier. Thanks, Michelle "Heider, Stephen" <[EMAIL PROTECTED]> Sent by: "Action Request System dis

BUW 2007 Podcasts

http://talk.bmc.com/podcasts/podcast-uw2007vancouver/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: BUW 2007 Slides

Thanks Phil!! On 11/5/07, bullcreek.com <[EMAIL PROTECTED]> wrote: > > Use this URL to login: > > http://bmcuserworld.com/scheduler/login.jsp > > or go to this URL and select the "Log in Now" link (in red under BMC > USERWORLD TODAY": > http://www.bmc.com/userworld/vancouver/index.html > > Once in

Re: BUW 2007 Slides

Use this URL to login: http://bmcuserworld.com/scheduler/login.jsp or go to this URL and select the "Log in Now" link (in red under BMC USERWORLD TODAY": http://www.bmc.com/userworld/vancouver/index.html Once in, look to the left under "Session Catalog". Download from there... HTH Phil Bauti

Re: BUW 2007 Slides

I would hope to see them on BMCDN some time soon :) David? Axton Grams On Nov 5, 2007 4:52 PM, Jon Chau <[EMAIL PROTECTED]> wrote: > ** Was there a URL provided in the packet to download the slides like in 06? > I can't locate it in the packet I received during registration, but then > again I l

Disaster Recovery via Oracle Dataguard Standby & Remedy ARS

Hello, Does anyone currently do Disaster Recover with Remedy ARS on Unix using the Oracle Dataguard Standby solution? We are able to replicate all our DB changes to a offsite server using this solution but don't have a solution for maintaining any unix file changes. Does anyone currently have a s

BUW 2007 Slides

Was there a URL provided in the packet to download the slides like in 06? I can't locate it in the packet I received during registration, but then again I left it at home and can't check it now. Thanks, Jon ___ UNSUBSCRI

Crystal report error on Mid-Tier

Hello everyone, We have a Crystal Report stored in Report form, launched by an active link. It displays find in the User tool, but on Mid-Tier we get: -- Error encountered by Crystal PageServer The error message returned is: Error in formula . '{IT_Resource.Associated PIQ/Request} = {?Pm-IT_PIQ

Re: Starting a new ID

Thanks to all of you. This works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Poston, Lynn Sent: Monday, November 05, 2007 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Starting a new ID ** Bola, Go out to the Buoyant

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

That's the $64,000 question: *Does* it break the out-of-the-box?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, November 05, 2007 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Changing

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I agree. This should not break anything if the spirit of ARS and ITSM are left intact. Someone probably has to scan all the workflow. Chris Strauss brought out some places to look, but we won't get a warm fuzzy until someone tries it. People probably

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

I know it's supposed to be configurable, as you indicate. My question is, has anyone done it? And does doing it break anything? I understand that if it's configurable you would expect that it *shouldn't* break anything, but the key word is "shouldn't." -Original Message- From: Action Requ

Re: Mid-Tier in Load Balancing

None really. Just make sure the sticky bit is enabled and that you use a least connections method of balancing. Also make sure the session timeout isn't smaller than your Mid Tier timeout. There are some occasional issues with the AR Server not allowing a user to login because they're already l

Re: Mid-Tier in Load Balancing

In our case you had the f5 and then pointing to boxa and boxb. If the F5 was in use you would connect to boxa, but you could not log in. This was the same if for some reason you went to boxb. But if only boxa (or boxb) were on line everything worked. Our network team tried everyting and BMC was of

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

Make sure that you have checked out the Incident Number generation processes (HPD:INC:GIN_ workflow) that are called from both the HPD:Help Desk form and the HPD:IncidentInterface_Create form. The latter is used by all integrations to include Incident creation by the CAI Plugin for the Requester Co

Re: Mid-Tier in Load Balancing

We've been testing 7.0.1 with Apache/Tomcat for the last 3 months without any load balancing issues. We're moving it to production very soon. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Mid-Tier in Load Balancing

What sort of issues did you experience? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, November 05, 2007 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier in Load Balancing ** Chad, We worked for 6 month

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE A quick scan of a 7.1 .def file tells me that "INC" only occurs on the form, so it may be that it doesn't affect workflow. This would make sense I think. BMC Remedy will still keep it in the next release, so note it as a customized enhancement. Gordon

Re: Mid-Tier in Load Balancing

Chad, We worked for 6 months to get the F5 to work with 7.0 mid-tier and gave up since our load was not to large.We are using IIS All I can say is good luck. Howard On 11/5/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote: > > We've used an F5 BigIP load balancer for two IIS servers for over 4

Re: Starting a new ID

That's what I was talking about! Thanks Lynn. I couldn't remember where it came from. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brillian

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

Well that's really what I'm asking. Does changing the three letter prefix break ITSM? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, November 05, 2007 11:39 AM To: arslist@ARSLIST.ORG

Re: Starting a new ID

Bola, Go out to the Buoyant site http://www.buoyantsolutions.net/Download_Applications.html and download the zip file adminNextId.zip that David Sanders created. I use it all the time when I need to reset request ids and it works great! Thanks, Lynn

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE The only issue I see it that it may break out-of-the-box. I've never researched it, but there may be workflow oriented toward the first three characters of the Request ID. Even so, when ITSM 8.x or any future releases come out you may have to add this c

Re: Starting a new ID (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hello Bola, Another way to do this if you are restarting a form is the following: NOTE: Always try this on a copy of the form first. In other words, TEST it first!!! 1. Make sure you have a good backup of the system (should be a normal thing which is

Re: Mid-Tier in Load Balancing

We've used an F5 BigIP load balancer for two IIS servers for over 4 years without problems. They are currently running Mid Tier 6.3 patch 20 on IIS/ServletExec and are about to be rebuilt for Apache/Tomcat. But all the load balancing is done through the BigIP, not through IIS. We have a 60 minute t

Re: Need to authenticate to consume an external webservice....

If the problem is only for getting the WSDL you can always save what you got with wget and pull that file into Remedy. The Admin tool does not care wether you get the WSDL from the web or from a file. Fred From: Action Request System discussion list(ARSList) [m

Re: Starting a new ID

Bola, You could export your application and all its workflow to a definition file. Then delete the objects in the admin tool and re-import the definition file. That will start you from scratch for all things associated with the new application. There was a definition file that used to be in the D

Need to authenticate to consume an external webservice....

Hi I need to consume an external webservice via their WSDL. I can successfully use WGET from the unix server with the following config: http://login:[EMAIL PROTECTED]:port/path/wsdl BUT this does not work to load the wsdl in the Remedy admin tool. I have scoured all the docs, KB article and ar

Re: Starting a new ID

Bola, Build a View form on your AR Server, against the arschema table.. If you are on Oracle, the table names are case sensitive and will have to be in all caps. On this view form, map the name, schemaid and nextid fields on the form. Make sure you have the name and schemaid fields as non-editabl

Re: Starting a new ID

Bola, If you know the specific SQL command you can do this in an Active Link. For example (SQL Server) - UPDATE ARSchema SET nextId = 1 WHERE [name] = 'HPD:HelpDesk' Stephen Remedy Skilled Professional From: Action Request System discuss

Changing Request ID Prefix in Incident

Hi all: I asked this last week but got only one reply. I'm thinking that most folks were at the RUG, so maybe that's why I got no replies, so I'm posting again. I know that you can allegedly change the prefix of an incident Request ID from "INC" to something else. Has anyone done this successfu

Re: "Esc" hotkey to close current window

Mikhail, Have you tried creating custom menus for the form on the menu bar?? This will not exactly give you the ability to create hotkeys using the F control keys on your keyboard, but would give you the ability to define shortcut keystrokes to access the custom menus on the form. If you are not

Re: Mid-Tier in Load Balancing

What load balancer are you using? What are your session timeouts on session affinity? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen Sent: Saturday, November 03, 2007 11:42 PM To: arslist@ARSLIST.ORG Subjec

Re: Starting a new ID

Obviously, this has to be done at the database level. I am not the database administrator. Is there a way to do it on my end without contacting the administrator. Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On B

Re: Adding SLA to a new form field

Thanks Matthew for the detail. let me try and confirm back. On 11/5/07, Matthew Perrault <[EMAIL PROTECTED]> wrote: > > ** > > Rahul, > > If you are using ITSM 7 (which I think you are). > > Go to the Application Administration Console > > Customer Configuration Tab > > Expand Service Level Ma

Re: Adding SLA to a new form field

Rahul, If you are using ITSM 7 (which I think you are). Go to the Application Administration Console Customer Configuration Tab Expand Service Level Management Expand Configuration Application Settings Select Data Sources and open it. On this form, fill out the information. The 'Data Source

Adding SLA to a new form field

Hi All, I have created a new form, as per my requirement, which is to be monitored thru some SLA. The problem is that I have worked on the custom Out of Box application forms but never tried on a new form. Please guide me as to how to SLA to the required fields on this new form. Thanking you in

Hi All

Hi All, I am able to reply to the post but I am not able to post my queries, please guide. Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where t

Re: Starting a new ID

Bola, Find out the schema ID of that form, you will be able to find this from the table arschema.. Corresponding to that row in the arschema table, modify the nextid value to 1. Also make sure that you have deleted all related tickets in case you have related information stored in other tables. R

Re: Opening a PDF from the MidTier

Right, except that he didn't state "any other browser", but IE :) I'll test some stuff here, to see if I can reproduce it. What I meant to say was that the mime-type is an important way for compliant browser to know what to do with a file. I suspect that something strange is going on. Either the mi

Starting a new ID

Hello everyone, I created some tickets on a new application that I am implementing tomorrow. I will be deleting all these tickets, but I want the user to begin with Case ID "001". Any quick idea on how to do this? Thanks all. Bola Oyefeso

Inconsistencies with Assignment Info and Email Reminders

Hi Everyone, I am still on an oldish system of ARS 5.1.2 patch 1484 with HD 5.6 on Win 2003, SQL 2000 SP3 and have begun getting some strange complaints. 1. In many cases after a call is reassigned the consolidated list is not updated with the new information. The HPD:Helpdesk form itself is, a

Re: Opening a PDF from the MidTier

This is very strange situation... Hugo i appreciate your workaround but I believe this will not work becuase as confirmed by Brain, the pdf from any other browser opens directly without giving any error except for those from the local AR Server Mid-Tier virtual path. Brain can you ple

Re: Sending emails in HTML format

I ran into a similar issue. What I ended up doing was creating a mostly blank html template and using only the tag #$$AR Notification Text$$#. I then copy and pasted the html code into the text for the notify field. It doesn't look pretty in the notify but it took care of my problem. Thanks,

Re: Sending emails in HTML format

Yep, sure do. As a matter of fact, I copied the entries exactly from another system that works properly and it still is not working on this server. It just outright refuses to recognize that the email should be encoded as HTML without me manually placing the content into the HTML Body field. ~M

Re: CMDB 2.0.1/AR 7.0.1 Installation Issue

Work with support to find out what the issue is. Something is doing something it shouldn't be (like writing to memory it doesn't own). I don't know much about HP, but if you can generate a core or get a stack trace (may not be too useful without a debug build that includes symbols), this should b

Re: Sending emails in HTML format

Mike, Just curious, do you have your template entries set to HTML? Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS _ From: Mike Balogh [mailto:[EMAIL PROTECTED] Sent: Friday, November 02, 2007 8:34 AM Subject: Sending emails in HTML format ** Hi everyone -

CMDB 2.0.1/AR 7.0.1 Installation Issue

Hi All, Env: HPUX 11-11 ARSystem 7.0.1 Patch 3 and 5 tested Approval/Assignemen 7.0.1 Patch 3 and 5 tested CMDB 2.0.1 Patch 3 and 4 tested Local Oracle 9i (via 10g 32 client libs) I could write an essay on this issue, but rather than do it, I'm hoping someone else has had the same or similar is

Re: Sending emails in HTML format

Bumping this back to the top because I'm not sure it actually went out to everyone. If it did, I apologize. But I never got the email confirmation. ~Mike -Original Message- From: Mike Balogh [mailto:[EMAIL PROTECTED] Sent: Friday, November 02, 2007 9:34 AM To: '[EMAIL PROTECTED]' Subj

Re: Regarding ARRER[90]

Hi Rameshwar, I did face similar issue with one perticular user when the user tried to log in. After un-installing the anti virus from the users machine the error vanished. As Michiel has stated the problem wud be because of some fiewall setting. Regards, Shweta On 11/5/07, Rameshwar Avuku <[EMAI

Signature Line problem - Urgent - Change Management Version 6

** Hi List, I have problem with the Signature Line problem from approval server to change management, anyone have experience in this issue The list of approvals that should be populated once the status has changed to Pending Approval on the Change request , is not being updated instantl

Re: Regarding ARRER[90]

Try restarting. The portmapper. This hangs sometimes. - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Sun Nov 04 22:47:00 2007 Subject: Regarding ARRER[90] ** Hi guys, I am getting the following error 'ARERR [90] Can

Re: Regarding ARRER[90]

** Please check if you can connect to database (DB availability) also check the connectivity between ARS Server and database if you are using remote DB Regards, Siraj P M From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Service Desk, C-API and Automated Assignment Error

Hi Jarl, Many thanks for this tip. I have success with this form - and have also now a copy of some documentation that lists this form as the API creation point for incidents. best wishes Maureen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

Re: Regarding ARRER[90]

Please also check any personal firewalls installed on the computer of the user trying to connect. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592

Re: Regarding ARRER[90]

This might be due to network issue. Try pinging to server and check if there is connectivity issue with network. IF there is no connectivity issue, make sure server process is running on the server. If it is not running, you have to re-start the Services. IF there is no network issue and ser