Hi Rick and Ben,
I am able to access my 6.3 server using 7.1 client. But now, i could
not acces my server information using admin tool,
Can you please help me, how can i bring my admin console...for 6.3
server.. in the 7.1 client.
Thanks in advance,
Meenakshinathan
On Mar 31, 9:49 pm, Rick Cook
Kathy,
There are are a few things that I think will help explain the
details... so let me start at the beginning
I see three questions in your post:
RE: Question #1
"
When the user selects the menu in Help Desk - does it go to the
database to query all the records from the location table.
"
I am going to be migrating the code / data from our development server
to our production server.
The users will test the production server to ensure everything is OK
before go live date.
I know that I will need to reset the Help Desk, Change and Task ticket
numbers back to zero.
However, I was w
Hi all,
I am wondering if anybody has or knows if it is possible to run a active
link table loop and check a check box that is set to editable. What we have
is a parent child set of forms with the children viewable in a table field
on the parent form. In that table field there is a check box fie
My previous job, I was on a SUSE Linux system, ARServer patch 4 was causing our
server to crash every other day. I had to roll back to patch 3. I recommend
you either roll back or patch to 5/6.
>>> [EMAIL PROTECTED] 04/07/08 3:36 PM >>>
** Hi people,
I'm in troubles with environment pr
For the MidTier you should be able to use some JavaScript to change your
cursor in an ActiveLink.
The Run Process actions would be something like:
//Set cursor to hourglass
javascript: document.body.style.cursor = "wait";
//Turn hourglass off
javascript: document.body.style.cursor = "default";
Often here when Joe user is searching for tickets that are not Closed.
When Joe user tries it three times, which is usually the case, on a
table that has 1.6 million rows, and then some other users do other bad
queries at the same time we can see impact here.
Darrell Reading Systems Engineer
Pho
Did you configure/verify the ISAPI settings for Tomcat/IIS?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, April 07, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help
**
Sound
Uh...how often is that done by Average Joe User?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Monday, April 07, 2008 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search Bar
The 'Field' != $VAL
Sounds like either a Tomcat variable or a system variable or Flashboards was
installed before the JVM and needs to be reinstalled.
First, Tomcat. Do you have an interface like this and is the correct path to
the jvm.dll in the field?
Second, check your system environmental variables an
You may have to reinstall tomcat now that the jvm is present - the
installer will have missed making a number of settings. Did you really
install it with IIS? If so, you only installed the Tomcat app server to
provide IIS with a java server page capability - it connects with a
shim, just as Servl
The 'Field' != $VALUE$ he is referring to have to do with ENUM fields,
and that does do a table scan, because it grabs all records and then
disregards the != $VALUE$. It's better to do a <> on those fields. We
have some pretty hefty systems here, and a few of the != searches can
hurt us if they ar
This is what we were leaning towards.
We start TomCat and it just instantly stops. We cannot get it to stay
started.
We looked into event viewer, and noticed that flashboards was throwing
an error that it could not find the JVM, but I installed one.
Can anyone give us any help?
T
I hate to be Mr. Obvious! It seems to me that attempting to disable
advanced searches is an act of desperation. If you're so concerned
about users running advanced searches and eating up too much system
resources, perhaps either your system needs a major upgrade or it's not
tuned very well.
We ha
Gary, try these steps and let us know the results.
First off, check to see if the Apache/Tomcat service is running. There
should be a windows service or, depending on the version of Tomcat, an
application you can find in the start menu.
Second, by default it should run on port 8080 so try g
It's probably a Tomcat issue, I'd think. I'm not entirely familiar with
Tomcat, as I'm still running New Atlanta, but there must be a way by
which you configure the location of applications...and that's probably
missing on your server.
-Original Message-
From: Action Request System discus
I don't think that is true? LIKE searches ignores indexes to the best of my
knowledge if you use the wildcard anywhere to the left of the string you are
comparing..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of McManus Mich
Hi people,
I'm in troubles with environment production in these last week
It's second time that our server crashes in a interval of one week and we don't
have any idea of what is happening with our system...
Our log files (API, SQL, Filter, Escalation, Thread, etc...) weren't turn on
...
I have installed Mid-Tier with IIS6 and Tomcat.
I go in and try to open my config.jsp page, and it gives me the "Page
cannot be displayed" error.
Do I need to go in and tell IIS where my website is loaded, or maybe set
an alias? I installed Mid-Tier in the default C:/Program Files/AR
System
Greetings Listers,
Has any of you integrated CAS (Central Authentication Service) with Remedy?
From what I can see it is possible, I just wanted to see if anyone could share
the their experience with it.
ARS 7.1p on Windows 2003 SE
Oracle 10g
Midtier 7.1p2 on RH 5.0
Thanks.
Masha Bench
Soluti
Nothing of course, but it would prevent searches like 'Field' != "value" which
if memory serves, ignores indexes. Assuming it can be done anyway.
Michael A. McManus, SSgt, USAF
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf O
If you did that, then what would stop them from keying values in the
fields themselves?
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
_
Dear listers,
It's been some time since anyone on my project has been to the
performance and tuning class and we're having some performance issues at peak
times. I'm sure we're getting killed in multiple areas (QBE settings,
Indexing, etc.) but one of the questions I was asked is ab
Man, that is messed up. I hope whoever wrote that macro was let go. I
can't imagine dealing with something so poorly designed in the
production environment...
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonvi
I've done a little more research. It looks like the person doing these
conversions attached the macro instead of the report file, so I switched
the embedded report definition to an .arr and it does not contain the
to-file line. I did find the documentation about the Target Location
field. It loo
Hi All,
My headache just got worse. Before I was only testing the first
attachment field. When I create a new record and place attachments in
all three attachment fields, only attachment 2 is saved. 1 & 3 are not.
Everything appears to be same for all three.
Thanks
Mark
-Original Message
When you say package, do you mean packet? If so, read up on tcp.
Axton
On Mon, Apr 7, 2008 at 12:23 PM, <[EMAIL PROTECTED]>
wrote:
> **
> Dear list,
>
> Topic: Network traffic configuration
>
> ARSystem 7.1 patch02
>
> We have the situation here, that we have a server in Europe, and some
> cli
Okay how about this:
'Search Bar' LIKE ("%" + "'Create Date'%<" + "%")
Steve
On 4/7/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote:
>
> Steve,
>
> I've already tried to do something like this...
> but I wanted to simplify the condition...
>
> I wouldn't like to use a code like these:
>
When you say package, do you mean packet? If so, read up on tcp.
Axton
On Mon, Apr 7, 2008 at 12:23 PM, <[EMAIL PROTECTED]>
wrote:
> **
> Dear list,
>
> Topic: Network traffic configuration
>
> ARSystem 7.1 patch02
>
> We have the situation here, that we have a server in Europe, and some
> clie
When you say package, do you mean packet? If so, read up on tcp.
Axton
On Mon, Apr 7, 2008 at 12:23 PM, <[EMAIL PROTECTED]>
wrote:
> **
> Dear list,
>
> Topic: Network traffic configuration
>
> ARSystem 7.1 patch02
>
> We have the situation here, that we have a server in Europe, and some
> clie
I am wanting to simulate the wait icon, because I need to walk some tables and
the wait time is 3-5 seconds. I checked with support and they said there is
not a way to force their wait icon. Has anyone implemented their own wait icon?
Server 7.1
Midtier 7.1
Gary Shoemaker
Sandia National Lab
Thank you Eli. I'll give it a go.
Have a great day,
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling
Sent: Monday, April 07, 2008 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reopening a Closed Change Ticket
Lou,
Open the form SYS:Status Transition rules - in here there is an entry
that controls all status changes. I took the entry for Application
Manager where 'From Status' - 'To Status' = "Completed" -
"Implementation in Progress" and set the record to offline.
However, you need to be careful when
I've considere that option, but one doubt I have is that if SLA are attached
to forms, filters and/or active links more deeply than just name.
And would it be any problem if the SLA is not the original one?
-Mensaje original-
De: Action Request System discussion list(ARSList)
[mailto:[
Good Afternoon Everyone,
I've got a real simple question today, at least I hope it is simple. I
need to reopen a Change Management Case which was automatically set to a
Closed status when all its tasks were closed.In older versions I was
always able to
reopen tickets as the admin of the sy
We are seeking an ITSM Architect for the Norteast (must be commutable to
NYC). This is a permanent position with a generous base, bonus and benefits
package. If you're interested, please email your resume to
[EMAIL PROTECTED] and note a good time to talk.
Job Description
You will be employed at C
We are seeking a Senior Field Trainer to develop custom trainings for our
clients. This is a permanent position with a generous salary, bonus and
benefits package. If you are interested, please email me your resume as well
as a good time to talk with you. [EMAIL PROTECTED]
Responsibilities
*
Thank you Doug, I had never delved that deep apparently, and I had always
experienced field visibility, but not data visibility without realizing that
it was possible to have the field not visible...thank you for the in depth
details of when a field is visible/hidden...:)
-Original Message---
Steve,
I've already tried to do something like this...
but I wanted to simplify the condition...
I wouldn't like to use a code like these:
('Search Bar' LIKE ((("%" + "'Create Date'<") + "%"))) ==> with no blank
spaces
OR
('Search Bar' LIKE ((("%" + "'Create Date' <") + "%"))) ==> w
Dear list,
Topic: Network traffic configuration
ARSystem 7.1 patch02
We have the situation here, that we have a server in Europe, and some
clients in Mexico.
The roundtrip time is around 190ms, which leads so some performance
issues.
Question is: how does the package verification work? Is e
To avoid this heading down a path that will cause confusion, let me try
and
provide some insight into what is happening and you should find that all
permutations of what you are getting, what folks remember, or when
things might
or might not be visible are explained.
If a field is assigned access
Doug, You've summarized it very well, but just to repeat, my problem is both
"Allow any user to submit" and "Assignee Group." If either of these are true
the user will be able to see the field.
I don't quite follow the logic of showing the field but not the data if
"Assignee Group" has permiss
Why don't you use the copy button and recreate a new one with a different
name, delete the old one, Then rename the new one.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
I can imagine, I'm sure there isn't a an easy way to change it back. But
then it might be a difficult way, and if it is possible to do it. I'm
interested in how. No matter how Hard it can be. So if anyone knows please
let me know.
Thank you.
-Mensaje original-
De: Action Request System
Most Excellent, working as designed
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, April 07, 2008 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: User can see fields with no permissions
Scott,
I t
Scott,
I think I answered my own question, here is when fields are visible.
If Dynamic Groups have access (Submitter, Assignee, Assignee Group, etc), if
you have Allow Any User to Submit checked. If none of those conditions are
true, then the field is not visible, if any of those conditions are t
This looks almost like yours but it worked for me.
'Search Bar' LIKE ("%" + "'Create Date' <" + "%") OR 'Search Bar' LIKE ("%"
+ "'Create Date'<" + "%")
Steve
On 4/7/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote:
>
> Hello,
>
>
> I'm trying to do this funcionallity ...
>
> When I pu
Try it with a test field...
Create a field with just an explicit group permission, Like IT Manager, and
your IT test should not be able to see it.
Add Assignee permission to the field - then they will see it. If you have
Assignee, Assignee Group, Submitter etc. permissions then they will be able
Dwayne,
The user does not have to be the assignee nor the submitter. But these two
groups are implicit groups, just as public is, so if submitter has
permissions to the field then the "testit" person will be able to see the
field (after all, how can you be a submitter to a field if you don't have
p
Got what appears to be the final word from Support today on this - BMC IT
shows no record that there was ever an account listed under my email
address. I would submit that the few dozen Support issues raised from that
account shows them to be mistaken.
Management will be contacted
Rick
On T
Perhaps your group cache and group form are out of sync? Perhaps this is
a call for ARRELOAD?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Monday, April 07, 2008 10:26 AM
To: arslist@ARSLIST.ORG
Subject:
I bet the two fields on the Console have "Allow any User to Submit"
Even though, you are not submitting directly into a Console :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Monday, April 07, 2008 11:2
This gets us to another topic. I have a control panel with fields that
"Public" has no permission to. On this panel are two fields that have no
Public permission, yet "Public" can see them. But they can't see other fields
with no Public permission. I've never been able to figure that one out
Scott,
I stand corrected. I'm curious what platform you are on, because not even a
year ago I experienced the opposite, you could still see the field, but you
couldn't see the data in the field. I can now confirm that in 7.1 (at
least) when you don't have permission to the field, you can't even s
I would think you could run this test yourself. I did just now before
sending off the email.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: M
In my experience, if you don't want them to see the field, the only option I
have been able to work with is to hide it with workflow in situations where
you don't want them to see it. one thing you want to be very careful about
when dealing with Tab permissions though, if you remove a persons perm
Scott,
I would love for you to prove that to both yourself and me, because I have
experienced differently.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Monday, April 07, 2008 8:55 AM
To: arslist@ARSLIST.
> Do groups with overlapping names affect each other?
Sometimes, yes. Nesting Group Names is, in my experience, a bad
idea...I learned the hard way. I supported a site that created a group
named "Help Desk" and another named "Central Help Desk" and permissions
overlapped. They called me to diag
LJ,
This is not true. If you remove all permissions to a field AND uncheck Allow
Any User To Submit, then that field will disappear for any user who is not
an Administrator, whether this field is a char, int or otherwise. Also, if
you remove any implicit permissions (submitter, assignee) and unchec
Hello,
I'm trying to do this funcionallity ...
When I put "'Create Date' <" this works very well
But when I put "'Create Date'<" (withou blank spaces between "'Create Date' and
<" ) this does not work...
and, consequently, when I put another cause of condition that go out of my
specif
HI All,
I am having a really strange problem here. I have a new form with an
attachment pool. Permissions are any user to submit. If I create a new
record and add an attachment, the attachment is not saved. If I modify
the record, the attachment does save.
ARS 6.3 patch 20
Oracle 9.2
SunOS 5.9
I was wrong. The person with "IT" permission can see the fields, but no data.
We don't even want them to see the fields. They are on a page and we have
removed permissions to the page. But the test person can still see the page.
But there is another page that no group (but Administrator) has
I don't know why or how, but once an SLA is changed to deploy, there
is no (easy) was to change it back to draft. This is why I run all my
SLAs in draft status.
Mike
On 4/6/08, Alfonso Eduardo Marín Urdapilleta <[EMAIL PROTECTED]> wrote:
> **
>
> I would like to know it there is a way to change
I'm not sure if this is exactly what you're asking, but yes, as long
as the User has an AR user license and a customer support license
(fixed or floating). I have a user account that is for EIE that among
other things, handles account/contact merges from our CRM system and
part of the merge proces
Then I must say that they still have permission, I noticed someone else
mention Public, does the field have Public read permission? If so, that's
your culprit.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sen
Hi John,
Thanks for your reply...
But I would like to create this in a AR Sytem Form... (like Alert Events, AR
System Email Messages)
Could I create new Fields in these kind of forms without any worry about modify
AR System Forms???
Att,
Tadeu Augusto Dutra Pinto
-
Yes, They can not only see the field but they can see the data - This is
implied with View access to the field. DT
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Monday, April 07, 2008 10:25 AM
To: arslist
But they CAN see the contents of the field itself. If there is data there the
test person can read it.
Dwayne
Original message
>Date: Mon, 7 Apr 2008 07:51:52 -0600
>From: LJ Longwing <[EMAIL PROTECTED]>
>Subject: Re: User can see fields with no permissions
>To: arslist@ARSLIST.OR
On a test form create a filter or esc.
select form name
firing conditions ...
if action->set fields->Read value->direct SQL "select count(*) from t..."
Name "field to put the result into" <- SQL result col "1"
Good luck,
John Rosquist
Windward
- Original Message
From: Tadeu Augusto Du
Dwayne,
Sorry to say, but removing permission to the field removes their permission
to see what's in the field, not the field itself. The exceptions to this
would be 'Trim' fields, buttons, boxes, etc, because those all disappear
when you don't have access, but when you don't have access to a Char
I think you may be a bit confused. The Admin Console that comes with the
client requires a 7.1 Server, not client, so you won't be able to have that
until you upgrade your server. If however you are looking for the 'Server
Preferences' in the Admin tool, yes, you can check the release notes for
i
The test user is also a member of "Public"
All users are a member of Public so check the field for Public
permissions
(also: Allow any user to Submit)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Monday,
Hi Dwayne
Do you have Allow Any User to Submit checked for these fields??
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
See the ESS Concepts Guide
tel +44 1494 468980
mobile +44 7
Dear List,
We have a permission group called “IT”. We have a form with some fields that
“IT” used to have permission to, but we have decided to remove those
permissions. So I went into the Admin Tool and removed “IT” from the
permission list in each field.
But when a test user with only “IT”
Dear List,
I am compiling all of my open Remedy requirements at the present moment.
Any help is always appreciated. Hope everyone had a great weekend,
weather is definately getting better here in Dayton, OH.
Table of Contents:
1) Remedy Developer / US Citizen / Dayton, OH / 4 Month Contract
2
Not sure. We don't use change yet so I don't have a lot of experience...
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
"T. Dee" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
04/04/2008 02:43 PM
Please resp
Hi All,
We are accessing our 6.3 server via 7.1 client. We wan to access the
admin console via this 7.1 client. I heard that if we change some
registry settings, we can bring the admin console. Can you please help
me on this how to bring the same for me?
I searched in the archive post, but i coul
Hi All,
In the out-of-the-box CSS 5.6, can an existing issue be modified by a person
who is not configured within the system?
Best Regards,
John Joseph
_
Video: Get a glimpse of the latest in Cricket, Bollywood, News and Fashion.
Hi,
Why not use the free and robust RRR|Chive-tool. It will give you detailed
logging, it is free, and it can move everything in a single pass.
The incremental transfer will make the work flexible:
Week 1 - Move the bulk of the data
Week 2 - Investigate, fix and handle problems
Week 3 - Test the
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