Hi Group,
I have a simple question. How can I avoid a task being assigned to
an individual. In incident and change mgmt we have rules were we can define
not to assign an incident or change to a group but not to any individual in
a group. I am looking for something similar in tasks but
There is a hidden config form that has a Round Robin/Capacity assignment
config. I can't remember off the top of my head the name of the form, but it
is stated in the one of the Task pdfs.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi all ,
I have a SLA questions .
I would like to know more about SLA process .
What mean Attached process ?
When does the SLA records chances to Attached and why ?
Does it chanced back to missed or met when the status of the record
changed to closed ?
When the process of the SLA is Attached
Hi Isabel,
Many thanks for detailed explanation.
You have understood me exactly, with the exclusion of one point.
Instead of - you not getting any data returned in your table. I have data
collection in a table.
And I am using a Vendor Form for the table object.
The main problem is that I can not
Hi,
You are not supposed to filter ther returned collection. The Vendor Form
should be able to limit the collection returned as dictated by your
qualification.
The Vendor Form relies of ARDBC custom code hooked into the plugin server.
To program an ARDBC-solution, you can choose for yourself how
Sharon,
I split this off of the Task Question since it seems to be a separate
topic. Hope this info helps:
Attached: This means that the incident meets the goal criteria you have
configured in the SLM application Service Target. The Service Target
will attach as soon as the criteria is met
Hi,
I am not using ARDBC-solution.
I am using XLink tool of NTuision to retreive data via web service.
Best Regards,
Vahagn
Misi Mladoniczky wrote:
Hi,
You are not supposed to filter ther returned collection. The Vendor Form
should be able to limit the collection returned as dictated
Each Application's assignment configuration can be found here:
Application Administration Console/Custom Configuration/Application
Section - such as Incident Mgt/Advanced Options/Rules
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
We let it go over the weekend twice, upwards of 36 hours and it still isn't
finished. That seems a bit over the top to me. Am I just impatient?
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6472 / Comm: 334-416-6472
-Original Message-
From: Action Request
Task is slightly different as it comes under:
Application Administration Console/Custom Configuration/Task management
System/Assignment/Assignment Configuration
There are two further changes as to how the other application config forms
work
1. appadmin does not have access only
We ran into a similar problem. I don't recall the precise resolution, but it
involved Tomcat settings. IIS also should not have the virtual directory
because that's something Tomcat should handle and may cause problems for you.
To see if it's installed correctly in Tomcat, go to
Good morning all,
It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not
and have a question. I seem to recall something about AIE (formerly EIE)
included in ARS 7.1. Is this correct, or am I mixing it up with 7.5?
Thanks,
Shawn Pierson
Private and confidential
Not knowing anything about your hardware/OS/memory/DB Size ... Yes that
seems excessive. If I remember our 5.1.2 to 6.3 was about 2 hours and
our 6.3 to 7.1 this weekend was 2.5 hours (These were both pure custom
ARS with no Remedy apps). This is on Sun hardware w/Oracle and about a
75G db.
I believe AIE requires CMDB 2.1 which requires AR 7.1
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, August 25, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Is AIE in 7.1
Good morning
Hi,
XLink must have been built using ARDBC. ARDBC is the only way to create a
Vendor Form.
I would ask NTuision about the limitations of the product.
Does it support qualifications, and to what extent?
Best Regards - Misi, RRR AB, http://rrr.se
Hi,
I am not using ARDBC-solution.
I
Hello listers,
Contracts I had expected to be presently working on have yet to materialize,
so I'm looking to see what else might be available. I'm ready to start
ASAP.
For those who don't know me, I've been working as a Remedy Developer since
1996, and as a consultant since 2000. I have my
I will be out of the office starting 08/25/2008 and will not return until
09/02/2008. If you need immediate assistance, please contact Michelle
Lucero at 972-696-5279 or internally at 92/540-5279.
If this is an issue regarding Remedy, please contact the ITSS L1 General
Support group at
List,
If you are in the market for a top notch Remedy
developer/consultant, you might want to jump, as Rick will not be
available for long :-)
Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Thanks. when I try to go to the manager/html I am prompted but putting in
tomcat / tomcat didn't let me in. I have opened a ticket with Remedy.
Seems strange that you can't install out of the box.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Hi All,
Question on report preview? Is there anyway to change it, so you can
copy from the report view?
Thanks
Tim
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To answer the original question, AIE is not included with AR System 7.1.00.
Those customers who either purchase CMDB or receive it as part of a larger
solution package will also receive AIE for use with the CMDB. The AIE provided
with these solution packages is intended for use in populating
I was wrong. AIE requires CMDB 2.0 and AR 7.0 at a minimum.
Thanks to Anne Brock at BMC for the clarification.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, August 25, 2008 9:28 AM
To:
If you are wondering about getting AIE for no charge - AIE is bundled
with the ITSM apps that use the CMDB (Service Desk, Change Mgmt, Asset
Mgmt) or with the CMDB enterprise version. It is included free for the
purposes of piping data into the CMDB. For other uses, or for non-ITSM
apps, you would
Why not just export to a CSV?
Works for me...
Yours truly,
Charles H. Roberts, 4th
Customer Service Manager (CSM)
Riverside County Information Technology (RCIT)
Office: 951-486-7780
Cell: 951-840-8699
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System
Users want to copy certain info from the work log and not all the info
displayed in the work logs. This report runs off all work logs for an
Incident
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roberts, Chas
Sent: Monday,
If the Work Info entry is not locked, then you can copy anything.
If it is locked, then you can click [View] instead of [Report] and then
highlight and copy any of the data in the work info entry.
Hope that helps,
LisaD
-Original Message-
From: Action Request System discussion
There is a preference you can set using the client. Click on Tools,
Options and then the Advanced tab. Below Report server there is a check
box Use this program to preview reports. Check this, then below that
click on the the box to the right of the field (expand Box) and then
select something
Works great, thanks
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell
Sent: Monday, August 25, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Report Preview
There is a preference you can set using the client.
Found out that I needed to add a line to my uriworkermap.properties file (this
in the jakara directory).
In C:\Program Files\Apache Software Foundation\Jakarta Isapi Redirector\conf
add /rkm/*=wlb
also you really need to add go to /rkm/ if you don't have the ending slash you
can't get to
To get into tomcat manager, you got to set up a manager role in the
tomcat-users.xml file. You need to have a user of tomcat as a member of this
role..
Since you are trying to authenticate using tomcat / tomcat, have you set up
tomcat to be a manager?
Joe
- Original Message
From:
Thank you for the clarification!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Monday, August 25, 2008 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task assignment
**
Task is slightly different as it comes under:
Greeting Listers,
Using Web Services I am pulling open tickets from Remedy by personID tickets
are assigned to and it works great, until I send a request with personID that
has not tickets assigned. I get a SOAP error with the following text: Entry
does not exist in database. Any ideas on how
Christie,
Does the user that runs IIS have the necessary read/write/execute permissions
to the RKM installation folder?
Joe
- Original Message
From: Pargeter, Christie :CO IS [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, August 22, 2008 7:06:01 PM
Subject: Installing
Marsha,
Suppressing the error by configuring that in the ar.conf file could do that for
you as a workaround..
Joe
- Original Message
From: Masha Bench [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 1:36:42 PM
Subject: Web services issue
**
Greeting Listers,
Rick,
Isn't $PROCESS$ a set field action that expects a value back? If the action is
a success the value is 0 else it is 1.
Why not try the same thing in the Run Process action of the Escalation instead
of a $PROCESS$ action.
Joe
- Original Message
From: Trevino, Rick [EMAIL
Hi all, I know that I've seen it on here before, but due to changing
jobs, I do not have my vast archive of emails through which I could
search.
Whenever you sync your search dataset, and it causes your admin tool to
crash, then you open your admin tool, it still says it's searching,
try this (it's working in my Windows):
1. Escalation:
Change Status Field = Import
2. Run Filter on Modify Status = Import:
Run Process
cmd /c F:cd \x\x\x\ImportCompFile.bat
Regards,
: Igor Ivanov, RSP
: Data Base Connection, Inc.
: Desk: 703.605.1837
Gary,
Go to the object_search_admin form and set the Run/Not Run to 0.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion
Sorry for the no subject, my original email had a subject, but it was
sent incorrectly and errored.
Thanks Roger, that gets the sync to stop. There was a trick out there
that some people used that would fix the issue where it would crash the
admin tools. I believe it involved deleting some forms.
Open the object admin form, and change the record value from 1 to 0. That
allows it to run again.
Rick
On Mon, Aug 25, 2008 at 12:02 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED] wrote:
**
Hi all, I know that I've seen it on here before, but due to changing jobs,
I do not
Good day all,
We are planning to manage remedy groups and it's memberships in Active
Directory, instead of in remedy.
I have successfully created the vendor form to view the Group class
entries. In the member property of a group, I am getting a list of the
members of that group in text form.
Gary, what version/patch of AR System are you using?
Rick
On Mon, Aug 25, 2008 at 12:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED] wrote:
Sorry for the no subject, my original email had a subject, but it was
sent incorrectly and errored.
Thanks Roger, that gets the sync
Gary,
It doesn't always work.. What Remedy support reccommends when these crashes
occur is to redo the sync database forms by deleting them.. There are 3 of
these forms and they all begin with object_
After deleting these forms, rebuild them and then see if it helps..
The primary cause why
6.03, no patch. I thought we were at 19, but I guess not. I know it
works, the guy before me did it, and he had to do some maneuvering to
get it working. I think he deleted the three object forms, and then next
time he ran the sync, it recreated them and worked.
I was hoping someone out there had
Thanks Joe, that's what I was trying to confirm.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, August 25, 2008 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sync Search Database crashes Admin Tool
We had this issue and Remedy issue a hotfix DLL file.
On Mon, Aug 25, 2008 at 3:10 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
Sorry for the no subject, my original email had a subject, but it was
sent incorrectly and errored.
Thanks Roger, that gets the sync to
Well shoot, I deleted the forms, but it still crashes my admin tool. Oh
well, I guess it's back to the old way of doing it... manually digging
through all filters and active links...
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hi Matt,
I turned off the global record (there was only one record) to
inactive as you had suggested earlier. In the task templates I have the
process name field as blank. But it still is somehow assigning the task
templates to the individual users users. I am baffled as to why the ARS
The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it
again, if you can use that patch to Admin/Server.
Rick
On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Gary,
It doesn't always work.. What Remedy support reccommends when these crashes
I was on 6.03 patch 18 and they had me switch to the latest 6.03 patch
at the time (24) and the crashing stopped for me.
ARS 6.3 Patch 24
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
-Original Message-
From:
Hi,
I am trying to install Helpdesk 6 on ARS 7.1.04, SQL 2005 (remote db),
windows environment. I have installed Java 1.5, SQL Server Clients, ARS
7.1.04, Email Engine 7.1.04, Flashboard server 7.1 and approval server
7.1. I have also installed the admin tool and user tool on the server
and
That is what has always happened to me.. I guess the reason why Remedy support
asks you to delete the forms is just to clear them out and restart the process.
It didn't help me ever.. Often before my admin tool crashed I would run out of
system resources on my client - the process nearly hogged
Igor and Joe, thanks for the help on this
This is the command I used to get it to run,
I looked at Igor example and pretty much copied it to work on our
environment, Thanks again all who gave suggestions.
cmd.exe /C F:\ImportCompFile.bat
From:
Rick,
I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you
say that has fixed it cause now I'd be curious to give it a shot..
Did you update only your admin tool to that patch or did it require a server
upgrade to 7.1 P4 as well? It used to be a nice to have feature
Wow, Joe, you really worked hard on this :)
My database is very small though, so I think there are other issues at
hand. I only have 65 forms, 646 ALS, and 255 filters, and that's
including the sample stuff, and all of the AR System forms that are
installed by default.
I don't want to patch
Most databases have a way to monitor transactions they get hit with - try
turning that on and see if its doing anything..
Joe
- Original Message
From: Grooms, Frederick W [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 9:14:52 AM
Subject: Re: Anticipated
Sivarama
Try deleting the record.
Matt
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: 25 August 2008 20:23
To: arslist@ARSLIST.ORG
Subject: Re: Task assignment
**
Hi Matt,
I turned off the
When you have more than one network card on your system you generally get to
deal with license related issues.. Talk with your network team and ask them to
configure the sytem to use the card you licensed the server on to be the
default network card for the system..
Joe
- Original Message
I have to agree with Rick on this issue. I had similar problems with
the Sync Search DB crashing my Admin tool when I was running Admin 7.0.1
Patch 8. I upgraded to Admin 7.1 Patch 4, and have since been able to
run the Sync Search DB operation without any problems. We are also
running the full
Hi all,
We are suddenly experiencing problems with the arplugin. Everything was
running smoothly for the past several weeks and now suddenly we get the
message
ARERR [8939] Le serveur AR System Plug-In ne répond pas. Impossible de se
connecter au système pour le moment. Adressez-vous à
I updated just the admin tool to patch 24 at first. It worked fine.
Later on did the server.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, August 25, 2008 2:40 PM
To: arslist@ARSLIST.ORG
Hi, Fred:
As you mentioned, it doesn't seem to work using the ViewFormServlet syntax
in your email below. However, I noticed that it works with the
ViewFormServlet if the mode parameter is used, or at the very least it
works with mode=Submit. Without the mode parameter, obviously it opens in
Thanks Claire, that's what I was going to try and do.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, August 25, 2008 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sync Search Database crashes
I only had to update Admin, though you should remember to match versions
with your AR Server.
Rick
On Mon, Aug 25, 2008 at 12:39 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Rick,
I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting
you say that has fixed it cause now
Pascal,
Have you set the Plugin-Filter-API-Threads parameter in the ar.conf file?
If not I would suggest setting it.. I had a similar problem a few days ago that
went away as soon as I set this parameter with a min setting of 1 and a max
setting of 15.. This is what I have in my configuration
Yes thats always a good thing to have the same main version :-)
I think I'll give it a shot with a 7.1 P4 Admin tool and a 7.1 P3 server and
see how it goes..
Joe
- Original Message
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 4:22:28 PM
Thanks Matt, deleting the record worked for me.
Thanks
Sivarama
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Now I'm curious, especially since I still have the patch 008 upgrade
to look forward to.
So, what records are _supposed_ to be retained in SYS:Action? I just
took a look at our production server and there are 5 DLDLOADFOUNDATION
CFG:LoadBusinessTimeHolidays records from when we loaded
Well there is a known bug with the SYS:Action form that BMC knows about
and there is going to be a fix in the next release which form what they
told me is 7.5 in which records are not being deleted from the
SYS:Action form. Our form had about 800,000 records that should not
have been there.
Well, without knowing how long it will take BMC to get an answer back, you
might try simply recreating the intent of the workflow already in place.
That should get you at least closer to what you need without much risk.
I suspect that the original workflow will function as designed again once
the
well the question is not really the workflow it is why we are getting
errors when trying to delete those records, once I figure that out the
workflow is the easy part.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
I think that the number of records is the core problem. In a maintenance
mode, I suspect it will work fine, but with the thousands of records added
via installations, the workflow structure couldn't keep up. That's just an
educated (and perhaps optimistic) guess on my part, but that would be the
Hello All,
We have limited the number of items returned ( when we search a form) to
1000.
Navigation to this is Tools-- Options-- Behaviour-- Limit the number of
items returned.
Now i when i want to change the limit to 2000, it doesn't change.
Please help, if anyone have any ideas.
--
Kiran
You probably do not have access to the home folder where these settings are
stored in the ar.ini file or no access to modify the ar.ini file..
Joe
- Original Message
From: kiran kodali [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 8:17:12 PM
Subject: Problem
I will be out of the office starting 26/08/2008 and will not return until
27/08/2008.
במקרים דחופים נא להשאיר הודעה במשיבון 050-9165229
Or you have the server setting also at 1000. The system uses the smaller of
the two values.
Rick
On Mon, Aug 25, 2008 at 5:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
You probably do not have access to the home folder where these settings are
stored in the ar.ini file or no access to
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