Folks
I have a scenario here in my current assignment, which is hampering the
progress of other dependencies coz of this.
Well, here it is…
I have to open a ticket from a trouble ticket form where there is an
attachment field, the technician shall attach a file (CSV) with only one
column
Hi Joe,
I am getting .
Thanks
Anil
--- On Mon, 22/9/08, Joe DeSouza [EMAIL PROTECTED] wrote:
From: Joe DeSouza [EMAIL PROTECTED]
Subject: Re: Regarding Unicode database
To: arslist@ARSLIST.ORG
Date: Monday, 22 September, 2008, 11:02 AM
**
What do you mean by data does not display in a
++
Please Read The Disclaimer At The Bottom Of This Email
++
Atul,
this is a guess as you did not provide information on the environment where the
server is running.
I have seen such error
Hi All,
I just wanted to ask what causing ARERR (91) RPC call failed. I have
one user who's been experiencing this error when trying to save a
form. When I tried using his machine, login to Remedy User and tried
to save a ticket, I did not experienced the error. When he's turn to
try it again,
Is it on a machine with new windows installation ?
Best Regards,
sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229
Jay Sytangco
Hi All,
There is one user action in our home grown remedy system, such it executes
for 3 to 3.5 minutes.
The operation is successfully completed by the database, but user gets an
Time out Error message (ARERR 92), before even he realises the succesfull
completion.
Is there any setting on the
**
did you follow all the other suggested settings about max number of filters etc?
Did you try with a smaller number of records? How many are you trying?
I'm thinking you are hitting some sort of resource wall.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions
Show me what you see.
Axton Grams
On Mon, Sep 22, 2008 at 12:50 AM, anil RAI [EMAIL PROTECTED] wrote:
**
Hi Axton,
I have done all these settings.
I have imported the non unicode database to uncode supported database.
When i am checking from SQL prompt , the data is displaying in proper
What client (e.g., ARUser English, Mid-Tier) are you using? The
mid-tier is the only unicode capable client I am aware of. The user
tools are localized, meaning they are not going to show data properly
from other locales; for example, you can not view multi-byte
characters using the English user
Hello,
Whenever a diary field is updated, the user name and timestamp gets updated
in the Diary field.I don't want these to happen.
Please help on this.
Regards,
Sachin
--
View this message in context:
http://www.nabble.com/Diary-Field-Validation-tp19607744p19607744.html
Sent from the ARS
Then don't use a Diary Field :)
Use a character field (unlimited size)
On Mon, Sep 22, 2008 at 9:16 AM, nsachin [EMAIL PROTECTED] wrote:
Hello,
Whenever a diary field is updated, the user name and timestamp gets updated
in the Diary field.I don't want these to happen.
Please help on this.
Solaris/Oracle 10G/ARS 7.1 p2/ITSM 7.0.3 p7
Choose an Incident record with multiple tasks associated; on the 'Tasks'
tab, table field 'Tasks and Task Groups', sort on the 'Status' field.
Select any row in the table field, two rows will display as selected. Can
someone confirm this behavior on a
Hi,
I modified all the existing Priority and Impact fields. When i associate a
Priority 5 to a summary , it is giving the following error.
ERROR:
When i create a request from Requester Console, it is not generating a
request ID or the value in Request ID = In Process. ( I am talking abt 'My
It depends on what operation the user is attempting.. Such errors are usually
indicative of the fact that the database couldn't process the the call in time,
the AR System waits for the database to respond for a while, and having got no
response, stops waiting for it to respond and hence the
So what then would be the purpose of a Diary field? The 'English' meaning of a
diary is a record of a users actions in a chronological order..
If you just want a read only field to be updated with text only with no user
and timestamps, you would need to emulate the functionality to update a
The ? represent a character that is not interpreted by the AR Server. It is a
double byte character, and the AR Server does not know how to display it as it
has not been setup with the right character set required to display the
contents..
Joe
- Original Message
From: anil RAI
Also, you might check for filter looping. Usually you'll get an error
stating such problem, but if you have your server configured to allow
high number of filters to execute, and you have a slow server, you might
see a timeout. It's worth looking at. You can see these by looking at
the logs,
Hello Kiran,
My guess is there must be workflow that sets the Status field based on the
value of the Priority field, and since you added a newly customized value to
Priority, you would need to find out what workflow does that, and then add your
own piece of customized workflow to handle the
Kiran,
What forms did you modify? I'm guessing SRM:Request and HPD:HelpDesk, correct?
Did you modify HPD:IncidentInterface_Create?
Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From:
Ivan,
Late response but here is what I think might work faster..
After installing the system on MS-SQL, you can try data transformation services
of MS-SQL to copy data from Oracle to MS-SQL. I would assume that might be a
lot quicker than Remedy imports. What you would need to do after that
Hello list, here's another one for ya.
I'm working with field 112 on a form, that may contain one userID, or it
might contain a bunch (like 'user1'; 'user2'; 'user3'), etc.
I want to loop over all of these records, and then loop on each userID
within field 112 (loop in a loop?) and do something
I would suggest you forget about parsing the string. The delimitter
is a space, and a space can be a character in one of the values. What
this means is that once the data is in the field, you can not reliably
get it back out of the field.
Consider you have the following groups (please excuse
Brien
Not sure what you are doing and there may be better ways of achieving the
desired functionality, however you need to look at the following functions
to achieve what you ask.
StrStr - Finds string/char in a string
Substr - Returns a string from a string
From: Action Request
Huh...Thank you very much Matthew, it is working now. I did not modify it in
HPD:IncidentInterface_Create form.
I modified it in like half a dozen of forms and missed this one. I was not
able to figure this out from the error log.
On Mon, Sep 22, 2008 at 1:33 PM, Gayford, Matthew C. [EMAIL
Well, too bad we're not using Perl, you could just use the split
function to feed the values into an array. But, since we are talking
remedy here, try the following:
Create a tmpChar, tmpChar2 and tmpInt field.
1) Filter sets tmpChar = $112$ and calls a filter guide.
2) guide calls the
Oh ouch. Well, thanks for waiting until after I typed up a solution to
point this out, Axton :)
-Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, September 22, 2008 1:16 PM
To:
Agree with Joe, however I'd add that this behaviour (I'm from the UK ;))
must be frustrating for the end user. I'd suggest creating some kind of
staging form which runs the functionality server side, the user can then
refresh and check it has completed correctly.
From: Action Request System
Hi Listeners,
I had a user intentionally enter in 00 as an email address this
weekend. Needless to say it created havoc. The email engine sent email to
everyone in the system. I know that this has been documented out the
wazoo. My question is whether or not this remains an issue in the
Thanks!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Monday, September 22, 2008 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can any one reproduce this on other ITSM 7.0.3 versions
(Incident with tasks)?
Its wierd that by design you are allowed spaces in a Group Name isn't it?
I generally avoid spaces in mine and use special characters like : or - instead
of a space. Remedy used to do the same with the older versions of the ITSM
applications, e.g. APP:Administrator, APP:Support.. I'm not sure
Actually is really funny that they called it a defect. They have always
referenced it as working as designed. It's how BMC/Remedy designed the
system to send email to folks in a specific permission group. Many
special characters translate to zero which is the Public permission
group and sends
1 sends to the admin group; we found this out the hard way. Good thing our
user didn't enter 0 like in your case.
7.0.3 p7
rp
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, September 22, 2008 11:41 AM
Actually I think this is a great idea. I'm not putting groups in Field 112,
but usernames-- and they MUST be surrounded by single quotes. In fact, on
the database level they are separated by semi-colons (sorta confusing).
So, I don't think I should have a problem delimiting by semicolon even if
Wouldn't hurt to restart the AR Server. The plugin thread may have died.
Also, since you stated that you are on SQL server, it wouldn't hurt to check
your transaction log space. You might be running out of it and may need to
backup the transaction logs and truncate them. However I have my
You can try to end the plugin process and armonitor should restart it
automatically. If not, then a restart of the arserver is required.
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
From: Action Request System discussion
Jase,
there's a patched/fixed ardcquery.dll that helped us with our issue like
yours.
If you like, I can email it off list to you.
Here's BMC's description of the Software Defect:
Defect #SW00247290 - REMEDY.ARDBC.APPQUERY plugin (ardbcQuery.dll)
intermittently crashes
when
Chances are the plugin server is crashing. The armonitor logs will
show whether or not this is the case.
If this is the case, you will need to work with BMC so they can
diagnose and correct the issue with the plugin. They will need to
give you a new dll for whatever the defective plugin is to
Is it recommended to use a localhost or alternate MTA to the built in
Remedy engine for handling mail?
I'm wondering how the Remedy mail engine handles failed connections to
the outgoing mail server? Does it retry?
Can the remedy mail handler/engine be configured to do SMTP AUTH?
I am faced
Hello Folks. I am trying to run the following process on my system and getting
into some issues. PERFORM-ACTION-TABLE-SELECT-NODE field_ID row_number
[column_number] [flag]The error I receive when running this process in
midtier is Network Protocol/Data Error when performing data operation.
Space Monkey,
Both approaches are common place. In the even of an unavailable MTA,
the email engine will log the failed connect attempt in the email
error logs form and will retry on the next interval; the messages
queue up if they are not handed off to the MTA. As for defining an
alternate
Hi Group,
I have a reporting question to ask. I do not have any third party
tools like crystal reports installed for report generation and hence my
primary sources are using search or the advanced search functionality to
generate reports. Is there a way where I can save the reports in
Hi, Steven:
I assume that you are referring to the column headings in Admin field Help
over Special Run Process Commands. The images didn't copy so well, sorry.
AL1
F/E2
Command and Description
RP3
$4
Web5
AL1 = Active Link
F/E2 = Filters and Escalations
RP3= Run Process
Clicked send too soon..
It does imply that it can run on the web. HOWEVER, sometimes workflow
behaves differently on the mid-tier versus the user tool.
What version of mid-tier and AR Server are your running. Also, there is a
whitepaper put out a year ago (I believe) that discusses User Tool
Gary, brilliant. Works like a champ!
For posterity, just had to add `! to the filter that actually does the group
adding,and a tmpgroups field to store the user's other groups, because I
can't seem to append to a field during a push operation.
Now I just need to setup an escalation to flush this
One of my support people asked if Remedy data can be available via RSS
feeds. I guess he was thinking he could subscribe to a groups queue and
access it to have a quick lookup of what is outstanding. Does anyone know if
this type of service is possible or would be possible in the future?
Windows
Thanks a lot. I can now save the reports to the local disk.
Thanks
Siva
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Hi Steven,
Check out the BMC Developer's Network.
http://developer.bmc.com/communities/docs/DOC-2782
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not
Thanks Michelle. We are using Remedy ARS 7.01 patch level 6, midtier 7.01
patch level 8. I will look for the white paper.
Steve
Date: Mon, 22 Sep 2008 16:57:02 -0500From: [EMAIL PROTECTED]: Fw: Run Process
ExplanationTo: [EMAIL PROTECTED] Clicked send too soon.. It does imply that it
can
25-Oct-2007 BMC Remedy Action Request System 7.0: Behavioral
differences Between BMC Remedy User and Web Clients PDF
http://www.bmc.com/supportu/documents/59/05/85905/85905.pdf
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The
Hi Sharon,
As per the user, no major software installation happened before the
issue occured. What is strange with this issue is, I was able to create
and save a form using his machine but when it's his turn to create one
or update a record, RPC error prompts. Also, I used his user account in
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