Like the compression idea.
We use IIS with Tomcat as the JSP. Would I need to turn on compress in both
or just the JSP?
Thank you
On Fri, Jan 29, 2010 at 7:34 AM, Doug Blair wrote:
> **
> Hi...
>
> We have run a local mid-tier server on the other end of a transatlantic
> hop, and a second in t
found this article on Tech Republic regarding Remedy
http://blogs.zdnet.com/BTL/?p=29654&tag=col1;post-30156
Shafqat Ayaz
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Plati
Thanks for the quick response, John. These look interesting, and may be able
to do what we are looking for. Our Launcher completely hides the Requests
table because the only thing it displays OOTB are the Kinetic Requests, which
immediately close after generating the appropriate Incident or Wo
**
Hi...We have run a local mid-tier server on the other end of a transatlantic hop, and a second in the middle east, fed by an AR server in the middle of the US. Dr. Strauss is right, the results as perceived by the user are significant, and the closer your desktop web browser is to the mid-tier
Hi Kevin,
You have found correctly that the string functions don't support
wildcards/regular expression functionality. The [a-z] wildcard is
supported by the LIKE operator however. You can create a simple loop
via a filter guide to move through the string until you come across a
matching lowercase
I am sitting in Dallas Airport (DFW) waiting for a delayed plane. (Big
weather here today - but good meetings none the less)
Chris/gang,
Kinetic Request can do what you are asking about.
See example:
http://img.skitch.com/20100129-fca5mkwenyed1rery2t8nrnttq.jpg
Basically the "Catalog Page
Hi All,
Remedy 7.1 p5
I'm wondering if there is something akin to an "eval" function that would take
a string with embedded field references and then evaluate it at will. Let me
give you an example of what I'd like to do. Maybe there's an easy way to do it.
So, we have some custom notificati
All
I trying to create a filter set fields action that finds the first lowercase
letter in a field and returns the location.
I attempted the qualification below but it keeps putting quotes around the [a-z]
STRSTR($Testing 1$, "[a-z]")
Is this possible or is there another appro
I don't think that the iPad will work well (at all) with Remedy 7.5 flex
forms because it cannot run Flash. I can't recall if Flash is required
with the end-user's browser or just on the mid-tier.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arsli
You're welcome. I am going through the same thing right now, so it's all
fresh in my mind.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended
**
Drift Management is included with CMDB 7.5. An earlier version was included with BMC Discovery Solution (the bundle of CD/TD/FD). It gives far more comparison capabilities than the compare of two things in CMDB console. It is all run from Remedy Forms and utilizes CMDB data.
Kelly Deaverkdea...@
Axton,
Thanks for the assist. I need to work through some thoughts and come up with a
conversion plan. Luckily there are few forms where we actually use the local
language view so we may simply delete those views. Also we do not need to keep
some of the data like in the AR System Email messa
We usually bring in about 2400+ messages Mon-Friday. A little less on
weekends.
Outgoing usually 5-6000 every day.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, January 28, 2010 1:31 PM
To: arslist@ARSLIST.ORG
Subjec
A certain unnamed customer probably would have appreciated that a few
years back
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Blog: www.williamrentfrow.com
O 715-592-5185
C 715-410-8056
From: Action Request Syste
LOL. Been there, done that :)
Quick AR Email tip: add a user record with a login name of "0"
This way if an email/notification ever gets sent to "0" the engine
evaluates the address to that one fake user instead of group 0 which is, of
course, "Public," i.e. everyone in the user form.
Juan Ingle
We use SRM 2.2 to allow users to see their incidents and requests without
actually entering the ITSM suite; they don't have unlimited search abilities
and in fact don't see any forms in the traditional sense. It does allow them
to see any entry they submitted and if you configure the 'On Behal
Thanks Christopher and Frederick! Setting it to 0 1 * * * did the
trick. This was the only one we had running 7 days a week so it just
didn't like that range 0-6 I guess. Have a great day!
Terri
AR Server: 6.3 Patch 24 on UNIX AIX 5.3
SQL - Oracle 9.2.5
ITSM v 5.6
MidTier 6.3 Patch 2
Once upon a time a slight mis-configuration at an unnamed customer site
resulted in the AR 5.6 EE sending just over 625,000 emails in the span
of about 8 hours.
It never even broke a sweat as far as I can tell.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
I encountered the following situations utilizing the ITSM7.5 Data Management
Utility. For those who have not yet encountered this 'wonderful' inventory
item:
First, installation: initial Windows 7 installation with default locations
resulted in structure being under c:\Program Files(x86) on t
I was asked if there is any way a customer can see all of their open requests
(meaning Incidents), or open requests for their department in "Remedy" -
something I used to give them in Remedy Help Desk 4 and 5.5 using ARSPerl. In
our implementation of ITSM 7.0 customers have NO ACCESS AT ALL to
UTF8 character set uses CESU-8 code points, which are not compatible with
the client character set AMERICAN_AMERICA.AL32UTF8 but are compatible with
the client character set AMERICAN_AMERICA.WE8MSWIN1252.
Read here:
http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm#_Toc
>I want to see mid-tier running on one with ITSM 7.6.
Call me in March and I'll show you. :-)
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
straus
AL32UTF8 is a superset of UTF8. Per the Remedy installation guide, the db
character set should be set to AL32UTF8. Run csscan with a target
character set of AL32UTF8 and see what it returns as lossy/unconvertible.
I believe what you are running into is a problem with how the data as it is
store
HI,
Are the attachments added using Email Engine? Or added direct into the
work log by the user?
--
Jarl
2010/1/28 Terje Moglestue :
> Hi folks,
>
>
>
> I need some help resolve an attachment issue using Incident Management 7.5.
> The user attachments appear as a 0 kb attachments in HelpDesk v
What's your quantity of incoming messages?
Anne Ramey
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jackie Morris
Sent: Thursday, January 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine and load
**
Hi Anne-
I have had up to
Since FD/TD creates a database that indicates what has already been
sync'd to CMDB when you run the sync job only the changes to existing
CIs and the 4 new ones will be pushed.
-Original Message-
From: Kathy Morris
To: arslist@ARSLIST.ORG
Sent: Thu, Jan 28, 2010 1:17 pm
Subject: Disco
Hi,
Is there away without running the entire synchronization to update 4 assets
that were newly discovered?
For example, during the day if we need to change asset info, I run the
discovery on just the 4 assets.
I want the 4 assets to get updated in TOPO, however I I just don't want to
run t
Axton,
Here is what I got back from our DBA.
"The data in the database is in utf8 characterset. The database would not
allow it to be stored other than that.
The application would have a failure on the storing of invalid characters which
would show up on the (application server).
I can run the
Never heard of Drift Management - I am looking into it. I hope it's free.
In a message dated 1/15/2010 3:49:38 A.M. Eastern Standard Time,
p.romain.arsl...@parsolutions.co.uk writes:
Have you looked into using the BMC Drift Management Tool?
> Yes, I believe that is what I was thinkin
Hi folks,
I need some help resolve an attachment issue using Incident Management 7.5. The
user attachments appear as a 0 kb attachments in HelpDesk view although the
attachments is available in the Work Log.
We have analyzed logs without any help. This happens on a random but regular
ba
We are currently using 7.1 patch 6. We are receiving about 600 messages a day,
and sending about 18K a day. It sounds like we do still have room to grow as
long as we stagger some of the mailbox checking. Any other input is welcome.
Anne Ramey
From: Action Request System discussion list(ARS
Hi Anne-
I have had up to 35 mailboxes being polled. It usually works extremely
well but once in a while, which typically is once a year, it just stops
and we have to restart the email engine.
I have one mailbox that gets tons of mail so we poll that one every 2
mins, but the rest get poll
Hi Anne - yesterday, we sent approximately 27400 emails and have 109 Mailboxes.
The Email Engine seems to cope pretty well. I've occasionally had to restart it
when it hangs, but this is pretty rare.
Saying that, we use ITSP v4, and have some pretty clever APIs to take the place
of the OOB ITSP
Critical Opening
Location: Cincinnati, OH
Duration: Permanent
Industry: Banking
Title: Lead Remedy Developer
Environment: Remedy 7.5 ITSM Suite on Sun Solaris
Team Size: 1 (You) You will be in charge of hiring 5 others over the
next year.
Compensation Details:
90-95K Salary
Up to
We currently have 13 incoming mailboxes we check. We are getting requests for
some 20 more. At this point we are wondering about load and what the email
engine can handle. Does anyone here have any experience/information about the
type of load the email engine can handle before it becomes err
We'll keep that as an option.
Thanks,
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, January 28, 2010 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of cour
Hi Dave,
This thing is not really something you can change on the fly, I think...
I would setup a parallel server, against a new database instance, reimport
the definitions and then SYNC the data using the API (RRR|Chive).
When you are done do one of the following:
1. switch to the new server
2.
Since you want it to run every day try using an asterisk for the day. I have
seen some systems that have had troubles with the range format.
Your entry would then be: 0 1 * * * cmd_string
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lo
A crontab file has five fields for specifying day , date and time followed by
the command to be run at that interval.
* * * ** command to be executed
- ----
| | | | |
| | | | +- day of week (0 - 6) (Sunday=0)
| | | +
The list of servers are the same on both our Midtiers, same name and
same order.
However, none of our Searches Preferences entries have a specific server
name. They all have our load balancer name.
All our Searches Preferences entries reference the load balancer name,
including my own whic
Ravi Chandra,
Could you please check the DB connection with your RKM Server? Get the logs
may help you.
Rambabu Rudra
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Wednesday, January 27, 2010 5:38 PM
To: arslist@ARSLIS
Ravi Chandra,
Could you please check the DB connection with your RKM Server? Get the logs
may help you.
Thanks & Regards,
Rambabu Rudra
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
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I've created a scheduled report which is running perfectly except for
the days of the week that it is running. I want it to run 7 days a week
and my crontab -e is set up as follows: 0 1 * * 0-6. From my
understanding "0-6" is Sunday-Saturday so it should be sending the
report every day. However
AMERICAN_AMERICA.WE8MSWIN1252 allows characters that do not translate
properly in AMERICAN_AMERICA.AL32UTF8. Examples are all your 8-bit ascii
characters. The code points are different between the two localizations
which means that some other characters may not render properly depending on
how th
Pads always come in a pink wrapper, silly!
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Thursday, January 28, 2010 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT- Apple Tablet
I wonder
Most sites that I have heard discuss this believed that they got better
performance with a mid-tier server placed at or near the remote site. BTW, any
mid-tier 7.1 server that is pre-fetching and caching the ITSM 7.0 application
is going to take about 30 minutes to do so, even if it is sitting
It is my understanding (untested) that a local mid-tier with remote web is
better than remote mid-tier. Simply because local mid-tier only has to pull
ticket data across the small pipe, everything else is local to the network.
In the case of Remote mid-tier it has to pull form definitions (on each
We have finally identified the root of the failed installations. Now to figure
out how to correct this issue.
A couple of years ago we installed 7.01 on a new app server and to a separate
DB server. We went through the steps of setting the servers up to for Unicode.
We are a world wide compa
I believe that your users will still be impacted by requests from the
mid-tier to the AR server page loads may be faster but data requests
will still take time. If the network and bandwidth are your bottleneck
then that is what you will have to address.
From: Action Request System discussion l
Fellow listers:
I saw another post where a user was having a similar issue (see thread- Q:
Urgent - user_cache), but they seemed to be able to run the arreload without
encountering the ARERR 92 error. This is my first post so I apologize in
advance if I was suppose to continue his thread instead o
Windows 2003
SQL Server 2005
ARS 7.1p6
MidTier 7.1p5
ITSM 7.03
Will locating a Remedy MidTier server closer to a group of users help with
performance?
Some of our remote sites are feeding off of very small pipes back to the ARS
host. Users frequently get errors popping up in the MidTier which I c
I'm gonna carry my iPad in my new man purse... and be proud!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thu
Hi Listers,
Can anybody help me with the below given issue?
Regards
Arnab
On Tue, Jan 26, 2010 at 12:46 AM, Arnab Baral wrote:
> Dear Listers,
>
> I am in the process of implementing a new data model in CMDB 2.0.
> As per requirements I am trying to add new attributes in the
> BMC_ComputerSyst
Why would you need an app? iPad already has Safari. That's a supported
browser on a reasonable size screen. Done deal.
Doug
--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462
On Jan 28, 2010, at 8:11 AM, "Meyer, Jennifer L" > wrote:
$499 is not a bad price. If th
Hi,
I think what I am asking should be easy but I can't seem to make it work. I
would like to use the out of the box workflows for Change approvals. This would
be simple if I wasn't just handed a new requirement. I need to make the
approvals based on a field we added to the Change form. How do
I wonder if you got to turn the device in to Apple for battery replacement
like you got to do on their iPhones.. Considering its got only a 45 minute
standby charge, I can bet the battery will see its EOL within a year or less
if constantly used like a user tool..
Any guesses how much a battery pa
Each of our mid-tier servers had to have the same server list in the same order
since we also use load balance
Check the persons record in AR System Search Preferences and compare to yours,
the server should be the ARS name and not the load balance name
Our Mid-tier is on 7.1
HTH
Sent from my Ve
What about some iPad bling? Everyone needs to add sticky-backed
rhinestones to it so they can display their personality.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, January 28, 2010 8:11
$499 is not a bad price. If these things catch on, they could become the user
tool of preference the way laptops and smartphones have. Will a third-party
vendor come out with a decent Remedy user app for the iPad within the next 2
years?
When BMC ditches the WUT completely, the opportunity wi
We are running MidTier in a load balanced configuration. The searches
preferences form reflects our load balancer name. I personally have
logged on to each of my MidTiers (through the IP address) and have
always been able to see my searches. I have also check in the User
Preferences for the custo
We had the same issue when we change our Mid-Tier registered server name.
Since it was a new name we had to update the server name in AR System Search
Preferences to equal the first server name in the list
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: "Wangler, Dan"
Hi Jacques
I'd point you in the direction of
http://communities.bmc.com/communities/message/86516?tstart=0
which discusses the WSDL limitations within the Integrating.pdf page 88.
As a suggestion, you may need an interface program (either bespoke or COTS)
which could "convert" the complex and
Dear ARSListers,
We are trying to integrate IMPACT with Remedy. The issue we have is in
consuming the IMPACT webservice. IMPACT has a pre-defined published
Webservice (Apparently this cannot be changed or modified). This
Webservice is a complex type.
Has anyone done this integration, or know ho
Hi,
Did you change the user home folder?
Regards,
Manoj
On Thu, Jan 28, 2010 at 6:14 PM, Wangler, Dan wrote:
> **
>
> Dear List
>
>
>
> I have a couple of customers complaining when they save their queries on
> MidTier that they can see the queries until they shut down their browsers.
> They a
Dear List
I have a couple of customers complaining when they save their queries on
MidTier that they can see the queries until they shut down their
browsers. They are using MS Internet Explorer Release 6. When they
reopen the browser, their saved queries are gone. They can see the
"Searches"
Hi,
If you have a situation like that, you should try to rethink your
group-strategy.
I am quite positive that the this can not be changed, and that it is
defined by the AR_MAX_GROUPLIST_SIZE in ar.h.
I had this problem once on the 255 character limit (7.1 and earlier), and
made sure to have gro
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