IN case if these user's receives mail from the system for only approval,
then i would put the email address against only one user and put other's
email notification as blank.
regards
rajesh
=
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of
Greetings.
Was going through some of the SMS's i recieved today and thought of sharing
this with you.
Damm i am afraid to use the word FRIDAY again.. hope it does not offend
any one.
Interviewer: Do you think you can handle a variety of work?
Candidate: Yes I think so, I have worked in 10
Hi All,
Hope everyone doing well...
Currently i am using BMC Remedy ITSM 7.6.001V suite. whenever i am
trying to modify the change management console form, It is throwing me
the below error messages with respect to those panel which are not at
all existing on the forms:
Panel Field
Is it an error or a warning?
Remedy forms are plenty of warnings about duplicate labels and panel size.
If it is a warning, I would recommend to ignore it.
Second, If it is an error, It the panel size is a display property. That
means that you must check it in all views. This error comes from
Have you tried to switch on and off again?
...
Sorry, it's friday!
Now, seriously:
1) Does this deployment ever work correctly?
2) Have you tried to connect from the user tool and use these actions?
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07
Is this a new install or something that was working and then stopped?
How many mid-tier and app servers are there?
On Jun 8, 2012, at 1:46 AM, RemedyAdmin ddus...@aim.com wrote:
Meant to say, no logging. Because the button Are gray out so you can't click
for an action
RemedyAdmin
my first post
:-)
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**
my first post
:-)
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
2 mt app servers, was working then stopped, per we admins nothing has
changed. I surely not given the anything to update for mt app.
Yes I have tried disable the accessible men then readd ( if that is what you
meant on/off.
Jose Huerta wrote:
Have you tried to switch on and off again?
Installed for year at most. Working then stopped. Per websphere admins
nothing has changed. As the app owner I did not hange anything. 2 mt servers
bigip/load balancer 2 http servers 2 mt app server f/w 1 arserver
If I bypass bigip, same issue is seen via each http server.
Jlbess wrote:
Hi All,
We're currently in the process of moving a Solaris/Oracle (11g) based system to
a Windows/MSSQL (2012) environment. While using Migrator should absolutely
work, the fastest way would be to just import the Oracle DB into the new MSSQL
DB and we'd prefer that. The problem here is, that
and we like happy faces, but only on the first post! [?]
We welcome you and hope you learn alot, and yes we all ask dumb questions
sometimes.
please do not take any posts personally, as there are some really hard
workers on this list, and they give short terse statements occasionally.
Except for
Hi Joe
I tried it in XML Notepad, and there are 3 or 4 places where a Space is
Missing between a double quote and an attribute.
Lines 18, 30, and 31 had problems – in the code sample you gave.
XML Notepad tells you where the error is, and you have to open a text
editor to actually fix it on
Gifthia,
When I implemented SSO at a previous position, I came across the same problem.
The solution that we used was to put a second mid-tier on each of our servers
that wasn't Kerberos protectedthis puts it back in the default
configuration that allowed the integration points to work
Patrick, you coming to WWRUG12 so you have a target for that twinkie?
(assuming we have a supply given Hostess could shut down at any time).
Price goes up July 1st (for the conference, don't know about the price of
twinkies).
Daniel
From: Action Request System discussion list(ARSList)
All group notifications in ITSM (version 7.0) at least are expanded out to the
individual members via an escalation. So any group notification is sent to all
members of the group depending on their notification preferences on the
CTM:People form.
The site I am at does something similar for
Hi all –
I’m wondering how I convert my date fields so that I can understand them in
sql server:
Example:
SELECT last_modified_date ,
convert(varchar(40), last_modified_date, 100)
FROM HPD_Help_Desk
WHERE Incident_Number = 'INC00031823';
I expected the above ‘Convert’ to fix the
[?] feeling crabby today.. .
Running installer (solaris 10 - ars 7.6.04 sp2 going to sp3, oracle 11) it
is now prompting a system password for create or overwrite.
however, I never selected to overwrite, or create - my system is already
running just fine.. UPGRADE not showing up..
I looked
Okay I finally found it… I used DATEADD (ss, name of Remedy date field,
‘19700101’) in the sql.
SELECT last_modified_date ,dateadd(ss, last_modified_date, '19700101') FROM
HPD_Help_Desk WHERE ….
How it looks:
J
*From:* Nancy Tietz [mailto:nti...@umich.edu]
*Sent:* Friday, June 08,
Patrick,
If I remember correctly, that is caused by a lack of proper ID/PW on previous
screens when asked for the ARAdmin account. When that is specified properly it
doesn't prompt for SA, and it provides upgrade capacity.
-Original Message-
From: Action Request System discussion
Nancy,
I create the below function in my system for reference
CREATE FUNCTION [dbo].[RemedyDateTimeToHuman] (@DateToConvert as int)
RETURNS datetime AS
BEGIN
return DateAdd(s, @DateToConvert, '1/1/1970')
END
Then in my select I use
select dbo.RemedyDateTimeToHuman(last_modified_date)
So a better prompt would be It appears your Demo account does not exist
and therefore we are planning a create or overwrite, otherwise go back and
ensure you have a correct userid and password
--
Patrick Zandi
___
Thanks LJ !
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: question on format of Remedy dates in SQL Server
Nancy,
I create
This may also occur if you've changed the name of your DB away from the
default. Defect # is SW00432060.
For example, the install logs while connecting to new DB might say:
(Apr 16 2012 11:29:32.688 AM
Ah yesthat looks like the information that I was looking for Sabythank
you. I wasn't aware that individuals could turn off their 'group notification'
settings. That is a very important functionality that will allow us to do
exactly what we want. :)
-Original Message-
From:
I got it, you have to go back 2 steps, ensure you select and modify the
password for the ARAdmin (even if default password),
then move forward.. then it see's it..
Thanks LJ
On Fri, Jun 8, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Patrick,
If I remember
Good one, thanks David..
On Fri, Jun 8, 2012 at 11:19 AM, Easter, David david_eas...@bmc.com wrote:
This may also occur if you've changed the name of your DB away from the
default. Defect # is SW00432060.
For example, the install logs while connecting to new DB might say:
(Apr 16 2012
Found another pickle :: if you replaced the tomcat with a newer version
Ensure your Links (say tomcat6.0) point to the real one you are using..
ln - s /whatever/tomcat6.0 /whatever/newapachefolder .. otherwise it sees
it is not running, and throws an error..
On Fri, Jun 8, 2012 at 11:29 AM,
Here's a scenario I'm running into:
I'm on ARS 7.6.03 / ITSM Suite 7.6.00
Server is set to GMT
Client is in Eastern timezone (-4 hours currently). User Preference locale is
set to Eastern Time.
Client submits ticket with a scheduled end time of 5/31/2012 @ 11:00pm (23:00).
The time on the
I have a customer with an error that I cannot reproduce. I have highjacked
his account, and
tested IE with a proxy server, also Foxfire without a proxy server.
Yet he is getting the following errors, I do not know if he is traversing
two proxy servers.
he can get to SRM entries, but then at the
In my experience this is generally a local client java or flash issue.
Try reinstalling java and flash on local client affected, delete temp
internet cache.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX
Hello!
Thank you so much! We are also looking at bypassing the sso authentication
only for this particular web services!
Wish BMC had a good way to maneuver these things!
Thanks,
Gifthia
On Fri, Jun 8, 2012 at 6:17 AM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Gifthia,
When I
Pritch,
I would recommend doing SQL logs of the working and non working scenarios at
the server level and compare the strings being sent to the server. This may
help you identify the difference between the native/client.
-Original Message-
From: Action Request System discussion
Hi Joe,
This is not Cisco WebAuth! But, an internally developed one!
Thanks for your help!
In a nutshell, my problem is that - the applications are protected by
WebAuth! So, before the external application reaches the webservice
published from Remedy Application, it should authenticate with
ITSM 764sp2
Maybe its Friday and I am not seeing the obvious
Trying to figure why some fields that have a menu attached and are configured
for Auto Complete work case insensitive. We are running on Oracle, which is
case sensitive, and using the FTS product. But there are some certain
Gifthia,
Being you are building the WebAuth...you should be able to build something that
says
1 - Connection attempt is being made
2 - Prompt for validation (whatever method you are using for that validation
2a - If they provide proper validation, pass that validation onto the
application and
Thanks... I figured ... but was guessing on this particular one.
On Fri, Jun 8, 2012 at 12:52 PM, Goodall, Andrew C ago...@jcp.com wrote:
**
In my experience this is generally a local client java or flash issue.
Try reinstalling java and flash on local client affected, delete temp
Anne,
It's been a while since we've talked. How are you?
I am facing the same thing - renaming a Service CI - found your old post.
How did you rename your Service CI? What did you do?
I am on ITSM 7.5.
Rebecca
On Fri, Aug 13, 2010 at 2:38 PM, Ramey, Anne anne.ra...@nc.gov wrote:
**
My
We are trying to configure LDAP which has SSL enabled. I have copied NSS
directories into AR System to get cert8.db, key3.db. We have the certificate
that is used for SSL.. we are trying to add the certificate to the database by
using the CertUtil commands..none of them are working.. Anyhelp
Hello All,
7.6.04 SP2
Windows
Today we are having a very strange issue that I've never seen before in
7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on
the Incident form... and in one other custom field we added on the INC form.
The only trend I've noticed is that if you
Firefox 13.0 was recently released, and that's where we're seeing it (image
attached). Is that what you're experiencing?
We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes
it.
David Durling
University of Georgia
From: Action Request System discussion
Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to
download FF 12 during the interim and see if that helps.
Thanks,
Jase
On Fri, Jun 8, 2012 at 1:54 PM, David Durling durl...@uga.edu wrote:
**
Firefox 13.0 was recently released, and that’s where we’re seeing it
(image
I'm told FF 14 beta has the issue, too.
David D.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form
**
Thanks David - and you are 100% correct. Reverting to Firefox 12 completely
resolved the issue.
WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields
when you enter data that is one character longer than the data displayed in
the field length.
Thanks,
Jase
On Fri, Jun 8, 2012
What I didn't say was that support said this was fixed in patch 008 for 7.5, so
maybe SP3 for you would work for you.
I do see a bug fix listed in the patch 008 bulletin mentioning something like
this, but with tree tables - so I'm not sure yet if patch 008 will do the job.
David D.
From:
Pardon my ignorance. I understand the issue being seen in the screenshot that
was provided and rolling back to 12 seems to be the right work-around. I really
appreciate the heads-up.
The question I have is this. What should the browser do if you enter data that
is one character longer than the
In .Net it always stopped you from entering more characters than allowed
- seems like the Remedy should do likewise.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request
Thanks David... I opened an INC with support but I haven't gotten the
request for logs/version information yet. *chuckles
Jase
On Fri, Jun 8, 2012 at 2:22 PM, David Durling durl...@uga.edu wrote:
**
What I didn’t say was that support said this was fixed in patch 008 for
7.5, so maybe
Hi Gents,
The issue is this... 'Summary' is a 0 length char field in our environment.
But...only 33 chars are displayed on the form itself. So.. even though it's
a 0 length char field, when you type the 34th char into the field, I would
expect the field to look the same and allow me to continue
Not even user error was the cause, but admin error. (shaking my head).
In one of the midtier that I was hitting, preference server was not defined.
The menu and user mt logging depends on this.
still can't believe something so simple, missed.
On the bright side, working the webadmin - final
Yep - was just wondering whether anyone saw this before - wasn't sure if it was
a known issue with the advanced search on the web.
- Original Message -
From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil
To: arslist@ARSLIST.ORG
Sent: Friday, June 8, 2012 1:03:05 PM
Subject: Re: Question
I don't know how it does it, but the Form App Objects Guide (for 7.5) does
state that automatic complete is case insensitive by default, and that's the
way it works for us, even without FTS (on Oracle, too).
David Durling
University of Georgia
-Original Message-
From: Action
BTW - I suspect this capability goes away with the purchase of Abydos.
Abydos depends on Microsoft Project being installed :(
Unless a rewrite is in order.
-John
On Fri, May 18, 2012 at 9:19 AM, Anthony Jurado Jr ajur...@us.ibm.comwrote:
**
Sweet. Thanks John!!!
[image: Inactive hide
Hi,
AIE was uninstalled by mistake on linux AR server with service pack 3
installed. What is needed / how do you re-install AIE?
Thanks,
TekkyTommy
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OK I admit I have never done this before but isn't this what the web service
authentication from the mid-tier is for where you specify the anonymous user
and its password?
-Original Message-
From: Longwing, LJ CTR MDA/IC
Sent: Friday, June 08, 2012 1:18 PM Newsgroups:
Thanks for taking the time to post the solution. We had the same issue and
BMC hadn't been able to identify the cause either. 30 seconds with the
right knowledge and it was fixed.
Thanks again,
Thad
On Fri, Jun 8, 2012 at 12:26 PM, RemedyAdmin ddus...@aim.com wrote:
Not even user error was
Well, this has been an interesting issue!
After my little hissy fit, I was immediately sent to backline support. As
always, once I got to an engineer, things went smoothly.
Vishal and Khushal worked with me and did a fine job. They quickly
discovered that what I was seeing was a bug. They
Have you tried re-running the installer?
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Ø I suspect this capability goes away with the purchase of Abydos.
I would question that leap of logic.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
I might have missed this on the list: what happened to the files
replacement option?
verses the installers..
Are these gone?
--
Patrick Zandi
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You would know better than me.
I am interested to see the result - my experience with Designer was that it
was written in Visual Basic + Visio.
I think of Visio as Windows Only.
I think of Dev Studio as Java/Eclipse.
However - there are many ways it can all go -- so time will tell.
-John
On
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