Hi Ratul/Joel,
Thanks for your swift respone. I understand your ideas. Please refer my
below info.
DMT tool : If i use this tool, it will take a lot of time. ie., i have
3000+ records. it vl take more time consuming.
Import Tool : if i use this tool, it vl affect only people form not others.
Thanks Vamsi,LJ and Karthick for your replies.
Out of Tibco,webmethods and custom java tool,which one is the best middleware?
What are its benefits?
How to implement it?
How much is the approximate cost for the tool?
How many days effort is required for implementing it?
Regards
Robin
Hi,
A few years ago, before there was a DMT, I had a similar requirement.
So I wrote an SQL script that searched every known character field
(from the FIELD table) on every form for references to known login
IDs. The script took a night to execute.
Then, from the result, I generated a list of
Hello,
Do not forget that changing the login needs to be done in any row of any
table, as the submitter, the assignee or the status history could
contain the login.
As Sylvain did, I wrote a script (for Oracle) that reads all character
fields from the database, and dynamically creates update
Sandra,
Both SQL Server and Oracle are pretty stable.
I prefer Oracle because of the following reasons
1) Performs faster than MS SQL under ANY load especially when you have huge
databases running huge transaction volumes.
2) Has more functionality than MS SQL - especially when it comes to
Hi listers,
When opening a menu we see a big delay. The log retrieved at the client is:
CLAT /* lun oct 01 2012 12:38:23.861 */+API call, Procedure #55
API TID: 004740 RPC ID: 0001075159 Queue: List
Client-RPC: 390620USER: S013802
/* lun oct 01 2012 12:38:59.8080 */+EXPQRY
My recommendation is: don't be evil if possible!
Directly changing values at the database is being evil!
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Oct 1, 2012 at 9:29 AM, Halleux, Jean-Louis
jean-louis.hall...@scarlet.biz wrote:
Do not forget that changing the login
What is the use ase here? why do you want domain name to be prefixed?
-Karthik
On 1 October 2012 16:16, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
** My recommendation is: don't be evil if possible!
Directly changing values at the database is being evil!
Regards,
Jose
The request record does get created successfully just blank! Right now we are
using just the standard SRM SRDs and AOTs, simple design, nothing complex.
I have received a few ideas and will let you know how we make out! Thanks so
much for everyone's response!
Thanks
c
From: Action Request
Robin,
I have used both WebMethods and Tibco, both seem to be good tools that are
flexible and able to do the job needed.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robin Mathew
Sent: Monday, October 01, 2012 12:27
Jose,
I would agree that you were waiting on a List thread. Have you run an
arloganalyzer on a larger sample of the log to determine if you are thread
bound?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel
Michael,
There is a different font used in your second screen shot. Notice the shape of
the upper case letter C in Customer ID.
Were these two images captured on the same machine? One of them has the desired
font, the other is using a default font from the same family (e.g. Helvetica,
Arial,
Jose,
Have you tried to run the SQL query yourself ?
Does it return a large number of records ? Do you perhaps have many
records but few distinct values ?
Don't trust the timestamps to much. Sometimes the log is written after
the command was executed.
On Mon, Oct 1, 2012 at 3:32 PM, Longwing, LJ
We also reported this when upgrading 7.6.04 to a pre-GA version of 8.0.
The clarity came back once we restored the VM to 7.6.04. If it is a font
change it happens during the upgrade.
Jason
On Oct 1, 2012 6:45 AM, Doug Blair d...@blairing.com wrote:
**
Michael,
There is a different font used
Windows 7 does this as well through their cleartype changes. Why they call
it cleartype and it makes things fuzzy is beyond me. Did your workstation
move from XP to Win7?
On Mon, Oct 1, 2012 at 8:45 AM, Doug Blair d...@blairing.com wrote:
**
Michael,
There is a different font used in your
Have you use a tool like Firebug to examine the labels ? I'd bet it's
just a change in ARSystem.css.
On Mon, Oct 1, 2012 at 4:14 PM, Axton axton.gr...@gmail.com wrote:
** Windows 7 does this as well through their cleartype changes. Why they
call it cleartype and it makes things fuzzy is beyond
To add a little more info... we upgraded our QA environment that wasn't
being used at the time. QA has different servers for DB, app and web, all
2008. I experienced the change in clarity from my Win 7 PC. I compared our
7.6.04 test environment to pre-GA 8.0 QA environment side by side in IE8 on
Hi Christine,
I have seen this several times as well. The Service Requests is submitted
without Questions/Answers (responses). It seems to be random.
The Questions/Answers still exist in the SRD:MultipleQuestionResponse
form, but do not have an SR Instance ID
I have been able to fix those
Hi,
The API-timestamps is always correct, and in this case the API-call and
SQL-call executes very quickly, so the problem is not that the API/SQL
executes slowly.
What is your count on List threads? To seems extraordinary that you need
to wait 30 seconds before a List thread is available. You
ARS 7.6.04 SP 4ITSM 7.6.04 SP 2 My IT department is moving from another product
to Remedy. In the current product, they currently are able to send
notifications to interested parties that are not the customer, the contact, the
assigned individual or the owner group. The notifications can
I will be the first to suggest you review the capabilities that Xmatters can
provide. www.xmatters.com/
I am not affiliated with Xmatters.
-Original Message-
From: Kevin Shaffer kevin_l_shaf...@hotmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Oct 1, 2012 12:09 pm
Subject:
Problem discovered!
The root cause was at the Oracle Server. The Oracle server is shared and
one application went mad. So the Oracle got stuck at sometimes, blocking
all SQL queries, but only at some moments. The result: All threads blocked,
and the rest of users waiting for a thread to be
...and that ends the Oracle vs. SQL debate. :) kidding
Sent from my iPhone
On Oct 1, 2012, at 12:50 PM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
** Problem discovered!
The root cause was at the Oracle Server. The Oracle server is shared and
one application went mad. So the
I only see two solutions without coding:
- Use milestones and action of SLM: Don't like it at all, since users will
see SVT attached to their incidents.
- Use a generic group mail address. Then create rules at the email server
(you can do it if you have Lotus, Exchange, Zimbra or similar email
Kevin:
You *might* be able to use SLM notifications for this, and I think the thing
you want to look at first is whether you can link these notifications via
milestone to the service targets you're going to be using anyway. If you're
going with Response and Resolution time targets, SLM might
Hi listers,
I have a requirement: To modify the content of the new addition to the
diary field: from a web service! That means to use filters.
The requirement, is that if a pattern like S## (the user ID) is found
at the text, the name is added inside. For instance, if at the diary the
next
Jose,
The Remedy interface as BMC presents it does not have the ability to 'modify' a
diary content. The only option to do that is to do it with the API with a
'merge' action. But for your scenario, yes, present a display only char field
as your diary, then do a setfield in workflow to the
I have not done this, but i beleive this can be done relatively quickly.
1. Create a form to hold rules, Dls/email ids for which corresponding
emails have to be sent and also unique notification tag for each rule
2. Create a simple form to hold incident ids(Minimal cstomization to core
modules).
One of my past systems shared the Oracle Server with the HR system (and one
other thing that I can't remember). Every other Monday was a painful day
for our Service Desk because of payroll. Payroll was more critical than
Remedy :)
Jason
On Mon, Oct 1, 2012 at 9:49 AM, Jose Manuel Huerta
Couldn't you also use People profiles to represent groups like HR and then
set Notification Preferences to create rules to match these circumstances? If
this worked, you could give a login to a supervisor in these groups so they
could change their notification preferences themselves as well.
Just to clarify, I don't want to change the old content, just the new
sentence that the user wants to add.
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Oct 1, 2012 at 8:11 PM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Jose,
The Remedy interface as BMC presents it
Yes, but if the web service is setting itand you have a filter that is ALSO
setting ityou are setting it twiceyou want to change what they are
putting in it to what you want to put in it...so that's a change to the
'existing' value
-Original Message-
From: Action
Hi All
Yes I also noticed the different font.
These screenshots were taken on the same machine, Running windows 7 both in IE,
at the same time (we have a test and prod midteir, we upgraded test to the
latest version)
I’lll open it up in chrome and look at the CSS files and let you know my
My environment is 7.6.04 in windows w/ sql backend
Where do I adjust the number of concurrent self-service user licenses? I have
purchased additional self-service license packs and I want to update my system
so we can allow for the additional users (non-support staff) to login in to
Self-service licenses are paper licenses that represent entitlement - there's
no place that you have to enter them.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
Awesome...so my self service users will never see any not enough license
error messages... Thanks for the quick reply.
Michael Hocks
(651) 366-4091
mike.ho...@state.mn.us
Sent from my iPhone
On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.com wrote:
Self-service licenses are
One question are they named licenses or floating?
Take care,
Howard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Monday, October 01, 2012 6:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Self
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