This is not possible through configuration but definitely Yes through a small
customization.
If the work order is being created from a Work Order template, use of the Type
Fields to flag the Work order (Example: Type Field 10 = Auto_Initiate). If
not using Work order Template, map the SR Type
Hi,
ClientCore.js is the 'heart' of Javascript 'scripts' for the web browser and
the mid-tier. It's available for several web browsers (for ex. IE,
Firefox...etc).
You can find those in folder '/arsys/resources/ie/' for example.
You can try this way. But make sure that this is the
Hi,
RRR|LoginConv can change
Modified-By/Submitter/Status-History.USER/Diary-entries etc from the
original login name to something else.
It will munch through all records of all forms an do the necessary updates.
https://www.rrr.se/cgi/tools/main#rrrLoginConv
I don't know how soon the login
Having set Snapshot Isolation Level and Read Committed Snapshot on db , you do
NOT need to have Select-Query-Hint: NOLOCK in ar.cfg
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Monday, October 08, 2012 10:25 PM
To:
UNSUBscrive
From: Misi Mladoniczky m...@rrr.se
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 9, 2012 1:57 PM
Subject: Re: Re-use Login ID in Remedy
Hi,
RRR|LoginConv can change
Modified-By/Submitter/Status-History.USER/Diary-entries etc from the
original
To answer your this specific question:
So if the new employee Judy Jones logs on as jjones, does she suddenly
inherit all the records previously owned/last updated by jjones as the
original user of this id? Would she possibly see his Incidents/CI's, etc?
Yes, Judy Jones (new user) will
Dear List,
When I am trying to run installer of AR Server 7.6.04 SP3 /
Disk1/InstData/VM/ setup.bin on my HP-UX box, getting following error via
Xmanager.
Launching installer...
Error: Could not find libjava.sl
Error: Could not find Java 2 Rune Time Environment.
And then
Dear List,
Can anyone suggests me before upgrading AR Server from 7.1 p11 to 7.6.04
sp3?
We have HP-UX cluster environment and having two remedy application node
with virtual host. So while proceeding for the up gradation what should be
the sequence to proceed? In which application node we
As long as they are two separate boxes sharing two separate databases , you
just need to upgrade any one server and make sure other server remains for end
user's availability. Then put other server for upgrade and make first (upgraded
) server for users availability.
Note: with all prior backup
I like that idea, Mahesh – I would have thought of pushing from the service
request (maybe through the PDT) to a temporary field, but using a Type field
does give one the ability to control this through the Work Order Template,
which can be changed anytime, than through the trickier PDT.
Hi listers,
This morning I had a very strange issue. I received some incidents
regarding Remedy that were related with non-working escalations. I switched
on the escalation log and see that no escalation fired. The log only
contained verification lines. And the most strange of all, the counters
Team,
I need to discover the ticket (Pending Status) pending start time and
pending end time info.Which form and field is capturing this info. Can you
please kindly advice the same.
I am waiting for your speedy response.
Regards,
Suresh Loganathan
Hi,
Our arrecond.log file is filled with these errors. Even when we are not
running reconciliation jobs, the errors happen daily. To me, this looks
like a problem (or am I over-reacting J ). Our servers are in a server
group. I spoke with our SA and he has no idea what is causing it. Has
Suresh,
Based on discussions I have seen on this topic in the past, I don't think the
information you are looking for is currently being captured, so it would be a
customization to capture it.
-Original Message-
From: Action Request System discussion list(ARSList)
Hi,
the documentation is now on the BMC wiki (docs.bmc.com).
To be honest it is not that straight forward to understand as it is all over
the place in terms of structure.
A couple of points:
- You need to specify a UNC based directory for the tool to be able to do the
conversion on the
Longwing,
Thanks for swift response. Some forms are capturing this info in OOB.
1. I need to discover Pending start and end time
or
2. Overall Pending time info
Regards,
Suresh Loganathan.
On Tue, Oct 9, 2012 at 8:31 PM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Suresh,
Based
Carl,
Thanks for the detailed description of the process. Managed to figure most of
it, but pointer to how to troubleshoot will definitely be useful as I am at the
moment stuck with the Load step In Progress and nothing else happening (using
BMC People template).
Checked the arcarte.log file
This is just something we did a couple of days ago for one of our client.
What you need is a back end form and 2 filters. Filter 1 will fire on status
change to pending which marks the start of the pending state and makes an entry
in the backend form. Now filter 2 will fire on status change
ITSM 7.6
On Incident, a customer would like to add several Status Reason menu choices
associated with the Assigned and In Progress Statuses. They intend to use is as
a sort of sub-status (for example: In Progress with a Status Reasons of
Analysis, Test, Document Prep, etc)
I have added the
Hi listers,
I'm trying to configure an IMAP account with SSL and I get the next error
messages at AR System Email Error Log form:
SEVERE
0
AR System Email Daemon
Could not connect to : mail.contoso.com
SEVERE
0
Mail Box
sun.security.validator.ValidatorException: PKIX path building failed:
The ideal candidate must possess the following requirements: Minimum number of
years of experience required
Top 3 - 5 Required Skills
• Remedy 7.x --strong in this area / 3 years of Remedy SRM experience.
• 5 Years working in large complex organizations
o Workflow capabilities
• Lean Six
Hi,
if it did not get past the load, then open the activity (step) and see if there
are any errors.
If none, you need to check the directory that you have allocated for the
initial settings can indeed be written to.
There is a test button that may report that it worked, but you need to ensure
Thanks for the reply. I looked through the logs and found an OutOfMemory error
on one of the MidTiers. I believe this was caused by an unqualified query
being executed on that server.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM Support
**
Hi All,
One Sandbox RE job definition is no longer on Server B.
Data was replicated from one server to another server, and different people
were involved.
We have a copy of the same Sandbox RE job definition on Server A.
How do you restore this one RE job from Server A to Server B?
You're probably looking for the audit log that is set by default for HPD:Help
Desk. This will tell you the time a ticket was put into a Pending status and
you could search for the next status change and call that the ending time. It's
a little tricky, but should be doable - try the 'Audit Log'
Hello all,
7.6.02 SP2
I’ve created a form with an AL that pushes fields to Incident Interface_Create
on After Submit and a Button Field. It’s not working. I’ve looked through
List postings and see where lots of you do this with a Filter on Merge.
Problem with that is you can’t save with a
Actually, you can push a button with a Filter. You call a process
referencing the field ID of the button, if memory serves. Details are in
the docs, I'm sure.
Rick
On Tue, Oct 9, 2012 at 2:36 PM, Remedy Test
remedy.t...@libertymedical.comwrote:
Hello all,
7.6.02 SP2
I’ve created a form
Did you push the value of CREATE to the z1d_Action field on
hpd:incidentinterfacecreate?
Sent from my iPhone
On Oct 9, 2012, at 2:47 PM, Remedy Test remedy.t...@libertymedical.com wrote:
Hello all,
7.6.02 SP2
I’ve created a form with an AL that pushes fields to Incident
Interface_Create
Thanks, I forgot that part. Unfortunately it's still not creating a ticket.
Unless someone else has any ideas, I'll just keep working on it.
___
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attend wwrug12
Thanks, Rick. I'll research this one.
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Make sure you also map the following required fields. Even if you provide a
Login_ID you still have to populate First and Last Name. Nate.
Login_ID
First_Name
Last_Name
Description
Status
Service_Type
Urgency
Impact
Reported Source
Assigned Support Company (may not be required - can't
Did you run logging to see what kind of error you are getting if any?
I've seen this happen when you don't specify assignee login id along
with the support group info. Or, if you didn't have support group info
being pushed, you need to set up an auto assignment by some qualifier.
Sent from my
Thank you so much - I'm now able to create a new ticket from Incident
Interface_Create. One of the missing pieces was z1D_Action = CREATE. Now
all I have to do is correct the AL. You guys are AWESOME !!
___
Status Reason is determined from SYS:StatusReason Menu Items where 'Form
Name' = HPD:Help Desk. It is status dependent so when the Status changes
you typically need a new Status Reason for why it is in that state.
Keep in mind that the field on HPD:Help Desk is a display only field
Sean,
Thank you for your response. However, that is exactly what I did... I have
previously added Status Reasons to the Pending Status so I know you need to add
the data and modify the hidden Status_Reason field on the form.
As I had said, what is happening is that if the Status is either
You can use the PERFORM-ACTION-ACTIVE-LINK 1 FILED ID, but that only
applies to ALs. I don't believe there's an equivalent filter PROCESS.
-Chris
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, October 09, 2012 1:52 PM
Ken,
We too are doing similar type of functionality but we did not face the
issue you are facing. Hope there aren't any custom workflows you had
developed earlier causing it set to null. I would suggest you to take
filter and active link log and then check.
Hope you have flushed the midtier
Hi,
The error clearly indicates it cannot find the certificates.
You have to install Certificates on your AR server Java keytool. Let me know if
you need exact steps I will elaborate more.
Regards,
Aditya
___
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