Immediate opening available for Senior Remedy Developer/Administrator role in Sunnvayle, California

2015-08-05 Thread Chintan Shah
Hello List, I have an immediate opening in my team for a Senior Remedy Developer/Administrator position. Please send me your resume if you are available and interested. Duration: 6 months contracting (it can possibly extend to a year).Position Type : ContractingLocation: On-site in Sunnyvale, C

Re: Setting Up Different Time

2015-06-03 Thread Chintan Shah
Depending on which timezone your server is, you should try to get the offset of the timezone in question from the OS time library and add/subtract accordingly. ThanksChintan. On Tuesday, May 26, 2015 9:32 PM, Karthick S wrote: **Hi All, I need toperform the below action, when I se

Re: Food for thought - email engine

2015-06-03 Thread Chintan Shah
I remember burning my hands with this issue when we used out-of-the-box archiving on 'AR System Email Messages'.  Contacting support, they mentioned, "Never use archiving on system forms" and referred to me to DOCS. >From the DOCS: You can use the data archiving feature to back up and delete dat

Consulting companies for BMC Products

2015-05-11 Thread Chintan Shah
Hello List, I am checking to see which are the top notch BMC Products consulting companies (offering services via contractors) out there in the market? Appreciate if you can share your experience as well. ThanksChintan. __

Apologize for the spam this morning

2013-07-23 Thread Chintan Shah
Looks like someone tried to hack my account. Please do not open that email or click on any links therein. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have be

Fw:

2013-07-23 Thread Chintan Shah
Good afternoon! http://intdyn.tafilarakia.com/ohzji/fxf.php?Chintan_Shah Chintan ShahSent from Yahoo! Mail for iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have bee

Re: Creating CI's using Atrium Core web services

2013-05-01 Thread Chintan Shah
Anup, You made my day! I havent looked in depth the Atrium core web services, but I am currently working with CMDB Java API and its really simple to work with CI's using it. Let me share the pseudo code for "Adding, updating and deleting CI's" with list and you, so that nobody goes through the

OT:Follow

2013-05-01 Thread Chintan Shah
Dear fellow listers, My first narrative music video is out and I thought I would share it with my Remedy family!   I am feeling quite blessed that through my hobby, I am able to do something good for the society and convey a good message. Synopsis of music video: 'Follow' is a short narrati

Re: WWRUG13: Your top 10 presentation requests

2013-04-25 Thread Chintan Shah
+1 --- On Wed, 4/24/13, Joe D'Souza wrote: From: Joe D'Souza Subject: Re: WWRUG13: Your top 10 presentation requests To: arslist@ARSLIST.ORG Date: Wednesday, April 24, 2013, 10:18 PM ** While most of us know how to publish and consume Web Service as the mechanics behind tha

Re: CMDB Graph API question(food for thought?..maybe)

2013-04-12 Thread Chintan Shah
ClassId, cf3, resultSetAttributes);     } else     {     queryItem2 = new CMDBQueryItem(destination, destinationClassId, simpleQuery[0], resultSetAttributes);     } Thanks Chintan. --- On Thu, 4/11/13, Chintan Shah wrote: From: Chintan Shah Subject: CMDB Graph API question(food for thought?..m

CMDB Graph API question(food for thought?..maybe)

2013-04-11 Thread Chintan Shah
Hi List, I am wondering if anyone has encountered this before or not. I was going through Javadoc of CMDB API and came across the class "CMDBQueryQualifier" which is one of the crucial classes involved in getting Graph API to work. CMDBQueryItem(CMDBClassNameKey classNameKey, ja

Re: Small annoyance while working with Web Services (creating or modifying)...

2013-03-11 Thread Chintan Shah
Joe, In 7.1, I was able to multi-select (shift+ or ctrl+),then right click on any of the element(as far as I remember), there was an option  of "Cut". As soon as you do that, all elements were gone! This trick was shared with me by my Remedy Guru. I was much frustrated before I knew this. I w

Re: How can I embed/insert a Java applet on a Remedy form?

2012-12-22 Thread Chintan Shah
Hi Angus, You can try the following. 1. Create a Java Applet outside of Remedy(in simple HTML Webpage). 2. Host the webpage on a web/application server. 3. Create a form in Remedy with View Field. 4. Set that View Field to the URL of Java Applet. Is this what you are looking for? Thanks Chintan

Re: 'field' != 'DB.field'

2012-12-03 Thread Chintan Shah
ORG, cbss...@yahoo.com Date: Monday, December 3, 2012, 8:34 PM Thanks Chintan for your reply. Yup, I already tried that but I do not see any other workflow firing after this filter and setting the field to NULL. On Monday, December 3, 2012 8:03:40 PM UTC-8, Chintan Shah wrote:** Hi Raj, Can you tur

Re: 'field' != 'DB.field'

2012-12-03 Thread Chintan Shah
Hi Raj, Can you turn on filter logging to see if there is any other workflow firing after that audit filter has fired which then sets that field to NULL? Thanks Chintan. --- On Mon, 12/3/12, Raj wrote: From: Raj Subject: 'field' != 'DB.field' To: arslist@ARSLIST.ORG Date: Monday, December 3,

Re: MVP 2012 - Congratulations LJ Longwing!

2012-10-23 Thread Chintan Shah
Belated Congratulations LJ! Your "Transaction Isolation" was one of the best classes I attended at WWRUG12. Thanks for being generous enough to share def and config files for that project. Best Regards, Chintan. --- On Mon, 10/22/12, Longwing, LJ CTR MDA/IC wrote: From: Longwing, LJ CTR MDA/I

Re: EXTERNAL in Filter Run-If

2012-09-07 Thread Chintan Shah
Hi Misi, I have not tried EXTERNAL() in Filter Run-If'sbut will try it. Most of time I have ended up using EXTERNAL() in table fields and actually it has worked out really well for us.We actually have a data manager form which tracks what external call was set at what time and what was the

Re: EXTERNAL in Filter Run-If

2012-09-06 Thread Chintan Shah
I so want this functionality if it exists! :) Thanks Chintan. --- On Wed, 9/5/12, Grooms, Frederick W wrote: From: Grooms, Frederick W Subject: EXTERNAL in Filter Run-If To: arslist@ARSLIST.ORG Date: Wednesday, September 5, 2012, 11:13 AM ** Has anyone tried using a TR value with t

Re: Logging out of a Web service

2012-03-08 Thread Chintan Shah
Hi Rob, I asked this same question to one of Midtier lead's during "An Evening with Engineering" at WWRUG 2010. I did convince him to agree on the fact that there should be a logout operation in web-service that needs to be called for clean logout of the user. I am still waiting to see if it

Possible bug:"Application-Copy-Field-Value"

2012-03-07 Thread Chintan Shah
Hi all, So we ran into an issue where this command doesnt work on column IDs of a table. It returns NULL value. Googling about this issue I found this thread https://communities.bmc.com/communities/thread/60582 "Workflow objects" guide says this Application-Copy-Field-Value Copies a field on

JOB: Senior Remedy Administrator - Equinix

2012-02-22 Thread Chintan Shah
Hi all, We are looking for a strong Remedy Administrator(Administrator being keyword :)) in our team. An ideal candidate for this position would be managing/upgrading servers and would spend 80% of time with server/support issues and only 20% development. Please apply directly if you are inter

Re: Remedy Web-service Timezone question for date/timestamp fields

2011-11-18 Thread Chintan Shah
Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Thursday, November 17, 2011 2:56 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** I already did that. It

Re: Remedy Web-service Timezone question for date/timestamp fields

2011-11-17 Thread Chintan Shah
er Preference" form.  If you don't have a record for the login you are using you can create one. Also ... What OS is your Mid-Tier running on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Th

Re: Remedy Web-service Timezone question for date/timestamp fields

2011-11-17 Thread Chintan Shah
ww.jcp.com  From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timestamp fields   Hi Andrew,   I am sorry, I s

Re: Remedy Web-service Timezone question for date/timestamp fields

2011-11-17 Thread Chintan Shah
password).  My guess is the user’s settings are -7.  It should be in the user’s application preferences.    Sean   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 3:04 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Remedy Web-service Timezone question for date/timestamp fields

2011-11-16 Thread Chintan Shah
ould be in the user’s application preferences.    Sean   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timest

Re: Remedy Web-service Timezone question for date/timestamp fields

2011-11-16 Thread Chintan Shah
it changes.   Regards,   Andrew Goodall Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 12:09 PM T

Remedy Web-service Timezone question for date/timestamp fields

2011-11-16 Thread Chintan Shah
Hello all, I am getting an element back from Web-service which looks like this 2011-11-09T05:00:00-07:00 Now, question I have is who sets "-07:00"? Is it hard-coded in midtier code or does mid-tier gets the timezone from preference form for default midtier user? Thanks Chintan. __

Re: Consuming Web Service not WSDL

2011-11-02 Thread Chintan Shah
Hi John, No, I have not tried doing that using in built Remedy workflow. How many values do you need to parse? The below approach might work if your data-set that needs to be parsed is less. There are JSON parsers available outside of Remedy(like http://code.google.com/p/google-gson/). 1.

Re: Field Count

2011-10-18 Thread Chintan Shah
Hi Mark, Create an integer field.Set that field to LENGTHC($CHARACTERFIELD$). You now have your length of character field. Thanks Chintan. From: "Brittain, Mark" To: arslist@ARSLIST.ORG Sent: Tuesday, October 18, 2011 8:10 AM Subject: Field Count ** Hi A

Re: ARERR [402] Incorrect format in the definition file : (bad assign value -- )

2011-10-12 Thread Chintan Shah
ver) - Try saving the form again on Dev Studio - Bounce ARS, if possible Regards, SriSamSri Appecherla Mobile# +61 469747355 On Thu, Oct 13, 2011 at 8:09 AM, Chintan Shah wrote: > ** > Hi all, > I am getting this error(in subject line) while opening the form in User > tool. From admin

ARERR [402] Incorrect format in the definition file : (bad assign value -- )

2011-10-12 Thread Chintan Shah
Hi all, I am getting this error(in subject line) while opening the form in User tool. From admin tool, it looks fine. I have done tonnes of changes on this form in last few days. It was all working fine until yesterday. I exported def and searched for this "--" pattern but didnt find anything.

Re: Web Service getlist can not fetech more than 700 records and give request time out

2011-10-12 Thread Chintan Shah
Hi Sameer, As far as I know, there is none..in your web-service designer you can specify the # of records to be retrieved. I generally keep it to 1000 or less. Usually you want to keep the qualification very specific and make sure that it does not return a large data set or if it does then # o

Re: Any Method to check within a record for 'not null' options?

2011-08-29 Thread Chintan Shah
** The # 20 accounts for the number of questions in the current Base form (Form -A). And the 20 Push field action in turn creates 20 records in the Form B. Thanks,| Shiju... On Mon, Aug 29, 2011 at 7:41 PM, Chintan Shah wrote: ** >Just out of curiosity, why would you have 20 push fields

Re: Any Method to check within a record for 'not null' options?

2011-08-29 Thread Chintan Shah
No table looping, and hence better performance. Please let me know your comments on this approach. Thanks, Shiju... On Sun, Aug 28, 2011 at 8:20 PM, Chintan Shah wrote: Hi John, > > >I had a similar scenario to work with in past. Let me share the solution with >you and list. I am as

Re: Any Method to check within a record for 'not null' options?

2011-08-28 Thread Chintan Shah
Hi John, I had a similar scenario to work with in past. Let me share the solution with you and list. I am assuming that users will answer data in character field.  There should be 3 forms in total a) UI form. b) Questions form c) Transactional Form(copy of questions form+a character field to an

Re: Complex Web Services

2011-06-29 Thread Chintan Shah
LJ, Can you share solution with list? I am  very interested in knowing it. Thanks Chintan. --- On Tue, 6/28/11, LJ LongWing wrote: From: LJ LongWing Subject: Re: Complex Web Services To: arslist@ARSLIST.ORG Date: Tuesday, June 28, 2011, 10:07 AM ** Mark,This is actually simpler than you may

Re: Remedy web service SOAP Address

2011-06-29 Thread Chintan Shah
the BPEL side to be out of sync with the Remedy wsdl.  We refreshed both and all is ok.  Thanks for your assistance.   Francois   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Friday, June 03, 2011 6:18 PM To: arslist

Re: Character String Check

2011-06-14 Thread Chintan Shah
** Hi Lisa,You can probably use one of the PATTERN at Field Level.Field has properties where you can do a "Pattern" of either "LOWER" or "UPPER" depending on your scenario.Then you will need an Active Link to validate other special characters.e.g. NOT ('Field' LIKE "%$%") AND NOT ('Field' LIKE "%#%

Re: Compound qualification for a GetList web service

2011-06-09 Thread Chintan Shah
continued interest.Larry 1583 ErrorRelational operator expected at this position.The only legal operator at this position in a search line is a relational operator (=, !=, <, <=, >, >=, or LIKE). Fix the format of the line, and perform the search again. Larry RobinsonNC State Uni

Re: Compound qualification for a GetList web service

2011-06-09 Thread Chintan Shah
mail" OR word="remedy") What I want to actually send to the server as the query is the following:    Workgroup="REMEDY" AND ( word="email" OR word="remedy" AND 'distribution' != "Internal" But I can not figure out how to combine XPA

Re: Compound qualification for a GetList web service

2011-06-07 Thread Chintan Shah
Hi Larry, Yes you can do it. In qualification bar, you should have an option of using either the field from the form or an element from XPATH. What you mentioned below should work. Thanks Chintan. --- On Tue, 6/7/11, L G Robinson wrote: From: L G Robinson Subject: Compound qualification f

Re: Remedy web service SOAP Address

2011-06-03 Thread Chintan Shah
Is the external app within the same company? Also, can you also make sure that DNS Name resolution is not an issue? Thanks Chintan --- On Thu, 6/2/11, Francois Seegers wrote: From: Francois Seegers Subject: Re: Remedy web service SOAP Address To: arslist@ARSLIST.ORG Date: Thursday, June 2, 20

Re: Remedy web service SOAP Address

2011-06-03 Thread Chintan Shah
that Remedy generate the incorrect soap address...   Francois   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Thursday, June 02, 2011 7:42 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy web service SOAP Address   **

Re: Unable to save filter to consume Web Service

2011-06-03 Thread Chintan Shah
** Hi Robert,Very recently I was involved in a project that publishes events to Sharepoint calendar.Our Sharepoint guy gave me web-service to consume and as I looked at WSDL, I think it had complex types.  So I did not even think about doing it from Remedy. It was not as simple as input parameter a

Re: Remedy web service SOAP Address

2011-06-02 Thread Chintan Shah
Not sure if I understand question properly but what is problem with SOAP Address(I am hoping you changed the with appropriate midtier and with appropriate appserver)? Thanks Chintan. --- On Thu, 6/2/11, Francois Seegers wrote: From: Francois Seegers Subject: Remedy web service SOAP Address

Re: Web services update

2011-05-19 Thread Chintan Shah
When you will open the web-service in Admin tool, it will show you the new fields on left-hand side, you just need to add them on right-hand side , save Web-Service  and refresh the midtier. You dont need to start from scratch. Thanks Chintan. --- On Thu, 5/19/11, John Doe wrote: From: John

Re: Web Services

2011-05-19 Thread Chintan Shah
HI Lisa, You will have to pass authentication parameters in SOAP Envelope from your client or setup a default Username and password from midtier. Mid tier configuration-->Web Service settings. Please make sure that username that you are setting up on midtier has access(read/write or depending

Re: Web services qualification

2011-05-13 Thread Chintan Shah
or lower case. Ask your users to query using that second field. On May 11, 2:31 pm, Chintan Shah wrote: > Good question. Honestly, I dont have an exact answer to that..I am also not > sure if there is any equivalent function in Remedy for that(looking for > something like "equalsI

Re: Web services qualification

2011-05-11 Thread Chintan Shah
records which contains the word test in it. Hope I’m clear with my question.   Looking forward to hearing from you.   Thanks & Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, May 11

Re: Web services qualification

2011-05-10 Thread Chintan Shah
Vamsi, the problem with that is client has to know Label/DBNames(dont remember exactly which one is needed in WSDL). The idea of web-service is to hide that information from them, hence places where only particular fixed parameters need to be passed, they can be passed as XPATH elements. That w

Re: Web services qualification

2011-05-10 Thread Chintan Shah
Hi Prasanth, I created a test web-service and following worked. It returned a list of matching records. 'Parent ID'  LIKE  ( "%"+XPATH(/ROOT/Parent_ID)+"%") Thanks Chintan. --- On Tue, 5/10/11, Prasanth Prabhakaran wrote: From: Prasanth Prabhakaran Subject: Web services qualification To:

Re: R: Re: Consuming Web Service not WSDL

2011-05-09 Thread Chintan Shah
Sure...only thing to watch out for is process doesnt timeout. In case you see that issue, you can increase process timeouts(based on your needs) from admin console(System-->General-->Server Information-->Timeouts tab). Thanks Chintan. --- On Mon, 5/9/11, team.rem...@libero.it wrote: From: tea

Re: Consuming Web Service not WSDL

2011-05-06 Thread Chintan Shah
Hi David, What kind of web-service API does FootPrint expose? RESTful API? Usually, if its not WSDL, what I have done in the past is use Filter-->Set Fields--> $PROCESS$ and invoke an external script (by passing various parameters from Remedy), script will consume web-service and return data bac

Re: Building menus by consuming a web-services

2011-04-26 Thread Chintan Shah
to that plugin. And you can then create a menu doing a query against that form.   Regards, J 2011/4/26 Chintan Shah ** Hi all, I would like to know if anyone has been successful in building a menu by consuming web-services. I am not really sure why it has not been implemented in Remedy

Building menus by consuming a web-services

2011-04-26 Thread Chintan Shah
Hi all, I would like to know if anyone has been successful in building a menu by consuming web-services. I am not really sure why it has not been implemented in Remedy but in modern days it does seem to look like a core functionality for any 3 tier application. e.g. building state menu on sele

Re: Handling return text from a web service

2011-04-22 Thread Chintan Shah
Why would you need a display only form? Wouldnt "Set fields" from "Web-Service" on the actual form work for you? You could use service action or see if this works 1. On regular form, create a GUID field and use Application-Generate-GUID to generate GUID when form is opened for submission. 2. W

Re: R: Re: Integrate a service with Remedy web service.

2011-04-12 Thread Chintan Shah
Hi Peter, If "Footprints" is consuming web-service then yes, you can specify appropriate permission on WSDL file itself(go to Permissions Tab on WSDL interface in Admin tool). Also, you can create a user with proper permissions and ask "Footprints" to pass that username/password in SOAP Envelop

Re: Urgent please help! how to refresh table using filters

2011-03-15 Thread Chintan Shah
Yes, it does work. I have tested it on 7.1 patch 7. A dynamic qualification on a table and iterating using filter guide with `! does work. Thanks Chintan. --- On Mon, 3/14/11, Elry wrote: From: Elry Subject: Re: Urgent please help! how to refresh table using filters To: arslist@ARSLIST.ORG Da

Re: ARERR [8959] The XML data type is not supported. <>

2011-03-02 Thread Chintan Shah
Hi Mark, The suggestion I am giving here is not related to Remedy but more related to SOAP Return Envelope testing. Can you try to consume service outside of Remedy (i.e. through Java or Perl or C# web-service client) and then do a Set fields for "Status" through a $PROCESS$ calling your web-s

Re: Refreshing table through a filter

2011-03-02 Thread Chintan Shah
Actually List, this was my bad..its working. I was actually iterating on a different table and expecting below result. Sorry for causing unnecessary trouble . Thanks Chintan. --- On Wed, 3/2/11, Chintan Shah wrote: From: Chintan Shah Subject: Refreshing table through a filter To: arslist

Refreshing table through a filter

2011-03-02 Thread Chintan Shah
Hi all, I have a table field and an external qual to it. Basically, I want to re-use the same table and perform different queries on it through workflow so that I can retrieve different records based on qualification. In simple terms, idea is 1. Set fields -Get qual for table 2. Call guide 3.

Re: How to flag messages coming in through a web service?

2011-03-01 Thread Chintan Shah
Hi Mark, I am assuming that some external program is creating records in your system using a web-service published by you.If that the case then have the web-service client can pass a value in "Submitter" field(since its a required field) and based on that field you can build workflow (e.g. 'Sub

Re: How to get rid of s0 in an ARS Web Service?

2011-02-17 Thread Chintan Shah
Its associated with namespaces. I dont think its a bug. What are they using to write the web-service client? Thanks Chintan. --- On Thu, 2/17/11, Mark Milke wrote: From: Mark Milke Subject: How to get rid of s0 in an ARS Web Service? To: arslist@ARSLIST.ORG Date: Thursday, February 17, 2011,

Re: Building Data-driven Notification templates

2011-02-14 Thread Chintan Shah
Hi Misi, Thanks for reply. I made sure that DB names are correct however simple set fields actions does not work for translating DB field names to values. Eric Roys has provided a solution on BMCDN which works exactly the way I wanted it to work(although needed to modify a bit to suit my requi

Building Data-driven Notification templates

2011-02-09 Thread Chintan Shah
Hi all, I will try to keep this simple. I have a Form A with fields $Email Body$, $Problem Summary$, $Problem Description$. I have Form B which holds values on how to build content for $EmailBody$ on Form A. Value on Form B:     "Problem Summary: "+$Problem Summary$+" Des

Archiving Question

2011-01-05 Thread Chintan Shah
Hi List, I am trying to "Archive" a form using the "Archive" tab on Admin tool. However, the generated archive form does not have "Original Create Date" and "Original Request ID" fields. Has anyone else noticed this? 7.1 Patch 7 (both Server and Admin tool). Appreciate any assistance in debug

Re: Setting up web serivces on ARS existing server

2010-12-28 Thread Chintan Shah
Hi Debra, I can try to answer #1. To my understanding, if you do not see "Web-Services" option in Admin tool (in same group as Filters, Forms, Active Links, Menus etc), I dont think you have web-service plugin installed. Thanks Chintan. --- On Tue, 12/28/10, Anderson Debra (PRN) wrote: From:

Re: ARServer to ARServer WebService

2010-10-30 Thread Chintan Shah
Hi Misi, I am not really sure about version incompatibility, so if that's true then you can ignore my below reply. :) This error message corresponds to "No matching request found" as what we see on User tool when a certain qualification does not return any records. So, I think, 2 things are po

WWRUG-First Time attendee

2010-10-09 Thread Chintan Shah
Hello List, I and my co-worker are planning to attend RUG in Vegas (yeah finally :)). Now, this is the first time both of us are attending this event. What are some of things that we need to watch out for as the first time attendees? Any suggestions? Thanks and I look forward to see you in Veg

Re: Web-Services 'startRecord' question..getting "Qualification Error" on client

2010-10-07 Thread Chintan Shah
Never mind..I found the problem. I was passing qualification without comparing it with any field on web-service :)...been a long week. Thanks Chintan. --- On Thu, 10/7/10, Chintan Shah wrote: From: Chintan Shah Subject: Web-Services 'startRecord' question..getting "Qualific

Web-Services 'startRecord' question..getting "Qualification Error" on client

2010-10-07 Thread Chintan Shah
Hello, I am consuming a Remedy web-service wherein I have to specify the 'startRecord'. What should be value that I should be using there? Request ID of form? I passed "001" and set maxLimit to 100 and it threw "Qualification Error" from midtier. Here are some of lines  from midtie

Re: WebService get distinct categories back

2010-08-07 Thread Chintan Shah
You can create a flag on form like 'Unique?'-->Yes or No. Then in web-service, add the unique flag in qualification. Now,if records are A A A then change one of records to say A Unique=Yes Thanks Chintan. --- On Sat, 8/7/10, Sam Rx wrote: From: Sam Rx Subject: Re: WebService get distinct cat

Re: Moving/copying data from one server to another...

2010-07-27 Thread Chintan Shah
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Tuesday, July 27, 2010 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another...   ** Richard, There are plenty of ways to do this. One of them is implementing DSO

Re: Moving/copying data from one server to another...

2010-07-27 Thread Chintan Shah
Richard, There are plenty of ways to do this. One of them is implementing DSO (Distributed Server Object) server. Based on configuration, DSO can move data from 1 server to another instantaneously. More information can be found in 6.3 documentation(DSOAdminGuide-630.pdf). Thanks Chintan. --- O

Re: SQL equivalent of DISTINCT in Remedy

2010-07-19 Thread Chintan Shah
riday, July 16, 2010, 1:53 PM I'm thinking that a join form might work.  I'm going to check the documentation on inner and outer joins.  Maybe join the view form to itself.  Then use the join form in your table field. James On Jul 16, 4:30 pm, Chintan Shah wrote: > Hello, > >

Re: SQL equivalent of DISTINCT in Remedy

2010-07-16 Thread Chintan Shah
distinct sql query ).. Created a View form on arserver and then finally created a Webservice on the view form and it worked perfectly..   Thanks, Sam   On Fri, Jul 16, 2010 at 3:30 PM, Chintan Shah wrote: ** Hello, I have a table field that represents a view form. Now, I need to get only

SQL equivalent of DISTINCT in Remedy

2010-07-16 Thread Chintan Shah
Hello, I have a table field that represents a view form. Now, I need to get only unique rows in that table. The problem is for a particular ID(on view form) there could be multiple email addresses and I want to get DISTINCT email in table field before walking through it and extracting required

Re: DB Links vs Webservices

2010-07-09 Thread Chintan Shah
Hi Naveen, I prefer 3-tier architecture rather than 2-tier solely because working with data-model directly is not a scalable design. I prefer web-services route only because I dont have to deal with SQL havocs(I am not SQL guru :)) and working with Databases which I dont own and have no contro

Re: parsing from csv

2010-07-02 Thread Chintan Shah
Hi Rezaul, The actual parsing of CSV can  be taken care of outside of Remedy by some Java API like Apache POI. List, please share if anyone has done parsing CSV using Remedy. For opening attachments, maybe this link would help? http://old.nabble.com/Re:-How-to-open-an-attachment-in-a-child-for

Re: Methods to display PopUp window on mutliple user's client screen without using Remedy Alert client

2010-06-28 Thread Chintan Shah
** Hi Debra,This is a good one. Thanks for putting this brainteaser on list.Here's my 2 cents for this. a) A display only form(kind of like homepage) that will have a table field (set the properties for this table as 'Select First and Then fire workflow' ). The table field property should be associ

Re: Checking on selection of more than one row in a table without walking it.

2010-06-19 Thread Chintan Shah
As far as I remember there is a keyword called $ROWSELECTED$ or something like that which could be used to trigger workflow on the records selected in table. From top of my head, I believe, it has values of 0,1,2 (don't exactly remember what they mean though..but I think they specify whether row

Re: Active link Else Action not working

2010-06-05 Thread Chintan Shah
ill only run the active link if there is text in the digits field.  Then applies the if test and I assumed if the If test fails it would execvute tyhe else - but for some reason it does not :( > >I can't understand why it won't execute the Else.  Is there another way to do thi

Re: Active link Else Action not working

2010-06-05 Thread Chintan Shah
Hi Angus, " if the qualification does not find any match" -->Where are you checking this part? in "Run If"? If I understand your question correctly, then this 'digits' != "" is not equal to "Employee not found". If if I input a number which does not exist in database digits field is still not

Re: Is it possible to run a search from an activelink?

2010-05-30 Thread Chintan Shah
Hi Angus, Not sure if this will help. Have a table field on the form where you want to search records. The form on which value is inserted on "Open Window" should have an AL that would fire on Window Loaded and check if FieldValue!=$NULL$, perform a Refresh table action. Under table propertie

Re: OT: SSO Implementation

2010-05-04 Thread Chintan Shah
Support Services Inc. (858) 366-8979     From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Monday, May 03, 2010 2:06 PM To: arslist@ARSLIST.ORG Subject: SSO Implementation   ** Hi all, I would like to

Re: SSO Implementation

2010-05-03 Thread Chintan Shah
it implemented though.   From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Monday, May 03, 2010 12:06 PM To: arslist@ARSLIST.ORG Subject: SSO Implementation   ** Hi all, I would like to know if

SSO Implementation

2010-05-03 Thread Chintan Shah
Hi all, I would like to know if anybody has implemented methodology specified in whitepaper here for single sign on. http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf I have been trying to integrate it but for some reason it goes back to Remedy's Midtier login page...not sure wh

Re: JAVA API code - Figuring out what is in a Selection field

2010-04-23 Thread Chintan Shah
Did you check this? I havent tried it...but it looks like this is what you are looking for? http://www.javasystemsolutions.com/documentation/thirdparty/arapiv75/com/bmc/arsys/api/SelectionField.html#SelectionField%28%29 Thnx Chintan. --- On Fri, 4/23/10, Ibrahim Akar wrote: From: Ibrahim Akar

Re: Contract

2010-03-25 Thread Chintan Shah
Richard, I work at Verizon...where did you see posting? We dont have any reqs...at least in our dept and we have a lot of custom Remedy dev. Thnx Chintan. --- On Thu, 3/25/10, Richard Parker wrote: From: Richard Parker Subject: Contract To: arslist@ARSLIST.ORG Date: Thursday, March 25, 2010,

Re: Consuming Complex External Web Service Help

2010-02-17 Thread Chintan Shah
Eric, I tried this before but with complex mappings, I was unable to consume it using a filter. So, here's what I did. Wrote a Java web-service client to consume web-service and then integrated that client with Remedy using JAVA API. Wrote a filter to invoke a Run Process that invokes that we

Re: Question around Remedy Web Services

2009-09-23 Thread Chintan Shah
ld like to push data from remedy forms via web services to our NMS application.   Thank you,   Duy Do     From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Wednesday, 23 September 2009 1:16 PM To: arslist@ARSLIST.ORG S

Re: Question around Remedy Web Services

2009-09-22 Thread Chintan Shah
** Hi Duy,Can you elaborate more on process flow?I am assuming there are 2 parts to this1. Able to push data from a remedy form.2. Update a record within another application consuming an external web service.From app A you can push data to app B through "Push Fields" action, and at the same time yo

Re: Error while executing a WebService.

2009-09-10 Thread Chintan Shah
You need to completely delete that field from your INPUT Mapping. Un-checking the field will not remove it from WSDL. At least that's how it is on 6.3. Thanks Chintan. --- On Wed, 9/9/09, Frank Caruso wrote: From: Frank Caruso Subject: Re: Error while executing a WebService. To: arslist@ARSLI

Re: How many users are on your system?

2009-08-02 Thread Chintan Shah
Yes, we do. around 1500 floating licenses. --- On Wed, 7/29/09, Meyer, Jennifer L wrote: From: Meyer, Jennifer L Subject: How many users are on your system? To: arslist@ARSLIST.ORG Date: Wednesday, July 29, 2009, 2:16 PM ** Quick poll: Do any of you support a Remedy system

Re: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console

2009-06-10 Thread Chintan Shah
Hey Greg, For Solaris you need to set LD_LIBRARY PATH which should have all the ".so" files. these files can be found in Remedy Midtier for solaris. Thanks Chintan --- On Wed, 6/10/09, Hale, Greg wrote: From: Hale, Greg Subject: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1

Re: OT:Web Services

2009-06-10 Thread Chintan Shah
Hey Roger, What does WSDL file indicate? Thanks Chintan --- On Wed, 6/10/09, Nall, Roger wrote: From: Nall, Roger Subject: OT:Web Services To: arslist@ARSLIST.ORG Date: Wednesday, June 10, 2009, 7:08 AM ** ARS 7.1 patch4 Oracle 10g Solaris   I am not sure this is an OT

Re: SOAP Authentication

2009-06-09 Thread Chintan Shah
Hey Ron, Can you elaborate more on your question?  ru talking about HTTP Authentication? Thanks Chintan --- On Tue, 6/9/09, Suwanski, Ron wrote: From: Suwanski, Ron Subject: SOAP Authentication To: arslist@ARSLIST.ORG Date: Tuesday, June 9, 2009, 12:37 PM ** Can Remedy 6.3 handl

Re: Java API/ARS 7.1 question

2009-03-25 Thread Chintan Shah
You can probably get all API related stuff (libraries and Jars) it from "midtier" installation. I think midtier installation should be faster than arserver. I  havent done any 7.5 midtier installations however,  with 7.1 its just deploying WAR file and i got all required files from the below pa

Re: libumem - performance increase on Solaris with ITSM 7.X

2008-11-24 Thread Chintan Shah
Hi Terry, We have libumem on our production system(all custom remedy apps..no ITSM)..but here's the deal..if you dont specify the "Number of results returned"there is possibility that "arserverd" will crash. We have tested this on couple of different machines with same configurations. However,

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