I don't know if this is an option for youbut if you manage to convince
management to let you go to 7.1 instead of 7.0 you aren't likely to have as
many licensing issues. Everything prior to 7.1 required keys for all
license types, Floating licenses needed to be specially issued for a server
ARInside is my favorite tool at the moment
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, January 10, 2008 7:49 AM
To: arslist@ARSLIST.ORG
Subject: How to Document Workflow?
**
Are there any tools for
Wellthat's certainly interesting if true.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, January 10, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to Document Workflow?
**
David I am on ars 7.1
I'm not an LDAP Gurubut I can assure you that it's a LDAP server
configuration issue. Likely a performance configuration that the LDAP
administrators have turned on to prevent over 60K records in a single result
set. You will likely need to work with them to get it reconfigured.
_
Is your CR web server also using SSL?...if not, then it is mixed
content...one option of course would be to add ssl to your CR Web server
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Wednesday, January 09,
information to the contrary?
Thanks. - Don
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Wednesday, January 09, 2008 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 mid tier w/IIS and SSL
not work at all.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Wednesday, January 09, 2008 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 mid tier w/IIS and SSL
I don't have information
right to
me..
I need to bring up a testbed to play.. just have not had time lately.. busy
being retired and all... ;-)
Just a thought here..
Oh, you will get every day's records though.. Records for each and every
day.. just within that Time.
have fun
On Jan 7, 2008 10:06 PM, LJ LongWing (Head
remember in 7.x they increased the size of the logon field from 30 to 254
(or was it 255)...so that is actually a good size for a field that holds
login IDbut if it's a zTmp...is it a display only field? If it is then
it's length doesn't matter...you could set it to 0 if you wantedif you
You have it a bit backwards and slightly wrong #'s if my memory serves.
1 Floating ~= 2.5 fixed
1 Fixed = $1,000
1 Floating = $2,500
That's what I remember about 'List' prices at leastback in the day it
was 5K for a 5Pack of Fixed and 12,500 for a 5Pack of Floating...I'm sure
someone will
To: arslist@ARSLIST.ORG
Subject: Re: Questions regarding Licensing.
Thank you LJ LongWing (Head) for your speedy answer.
But why would someone spend more for Floating Licenses than for fixed?
I thought Floating Licenses were less expensive because they were not always
available. This is why I thought
Just so you know...you would replace it with $NULL$ instead of
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Thornley
Sent: Monday, January 07, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Resolved. RE: Help on
Robert,
I think you may have Date Fields and Time Fields confused a bit...
Time Field - Number of seconds since midnight
Date Field - Date, with no regard for the time
So if he is looking for time...he should used a time field.
_
From: Action Request System discussion list(ARSList)
$SERVER$ on the Client returns whatever name you have configured in the
client to connect to the server
$SERVER$ returns the value in Server-Name: from the ar.cfg (ar.conf) + the
dns name of the server..so if you have that line configured to myserver
and your server has a dns name of
the server group servers to make the change.
J.T. Shyman
Column Technologies
[EMAIL PROTECTED]
_
From: LJ LongWing (Head)
Sent: Fri 12/28/2007 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group Error 8745
**
Ok...here is something Odd...the Primary server (the one having
Ok...here it is for posterity sake.
I have been able to fix this issue and I have no idea how it got screwed up,
possibly something to do with one of the upgrades, because we don't go into
the DB and mess with this stuffbut all of the entries in servgrp_op_mstr
were duplicated. Which means
to create a queue to process
RPC requests. (ARERR 8745)
Fri Dec 28 10:51:00 2007 CreateEscalationQueue
Any suggestions yet?
_
From: LJ LongWing (Head) [mailto:[EMAIL PROTECTED]
Sent: Friday, December 28, 2007 7:04 AM
To: arslist@ARSLIST.ORG
Subject: Server Group Error 8745
Recently
used by any other program? If you are on UNIX do a rpcinfo
-all to find if the Escalation RPC is already in use..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Friday, December 28, 2007 9:04 AM
Yes...and it's very annoying. To get around this in our app we have set all
of our open window actions to a target of 'new' instead of 'current', and
then do a close action on the current. This causes each window to be a
window with neither forward or backward buttons enabled. This allows the
this
and that it has its own name and IP address
3. Make sure the hosts file on each server points to the server group host
name for its own IP.
J.T. Shyman
Column Technologies
[EMAIL PROTECTED]
_
From: LJ LongWing (Head)
Sent: Fri 12/28/2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group Error
Wellone major advantage of having it installed directly on the server is
that you don't hafta deal with network latency to get your objects cached
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Tuesday, December
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Friday, December 07, 2007 7:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - user_cache
**
if it doesn't do it by default, I'm pretty sure there is an option
are recreated...
I may be wrong in believing this?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Friday, December 07, 2007 6:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - user_cache
**
arreload
arreload is the way to go. it should dump the cache and reload from the
user table. You should be able to watch record counts change in the cache,
if not output to the screenit's been awhile since I've needed to run it
myself
_
From: Action Request System discussion list(ARSList)
If standing on the North Pole (not separating magnetic north from actual
north) there is no East and West...just South...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, December 07, 2007 12:20 PM
To:
%ComSpec% /c cd /d S:\Workgroups\APC\Subs\RTU-SCADA\LineSCADA\Line Group\PA
Assistant\Support FilesUpdate PA Assistant.bat
That should also work then...I added a /d to the CD which tells it to also
change the drive, and then removed your S:
_
From: Action Request System discussion
While I agree that he should set it to 'take no action' it will never
actually take that action because the qual will never have matching
recordsbut I believe that Remedy has some code in place that will bypass
the select if it is defined as you suggest
_
From: Action Request System
Received at 7:58 AM Mountain Time :)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Tuesday, December 04, 2007 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Test email sent at 8:57AM Central Time
**
WellFilters can't open window or fire after modify, so I think we will
need a bit more information about what you are doing and why it needs to be
a filter...sometimes an egg needs to be an egg...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
.
This is where I am stuck.
Thanks for quick reply.
Regards,
Chintan.
LJ LongWing (Head) [EMAIL PROTECTED] wrote:
**
WellFilters can't open window or fire after modify, so I think we will
need a bit more information about what you are doing and why it needs to be
a filter...sometimes an egg
I love seeing the various methods used to get things.
I have seen Jasper Reports used in conjunction with iReport (GUI Front end)
to generate actual XLS files. iReport provides a GUI front end similar to
Crystal Reports to create reports, and can be run on the command line on the
server to
YeaI just got ~50 emails all sent back in March/April as wellweird
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist
Sent: Thursday, November 15, 2007 5:56 AM
To: arslist@ARSLIST.ORG
Subject: List
Strange license key problems have often been caused by a corrupted
multilicense file. try shutting down your server, delete/rename the file
and restart...this should cause the file to be re-created and if this was
your cause then your license issues should be resolved.
_
From: Action
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Monday, November 12, 2007 11:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier displays GMT time
Mid-Tier displays time based on either the preference record of the user in
question, or based on the TimeZone of the server
Mid-Tier displays time based on either the preference record of the user in
question, or based on the TimeZone of the server. If your users don't have
preference records it defaults to server. if your Server is set as GMT,
then so will your Mid-Tier
-Original Message-
From: Action
This all from memory, and I have never actually used license pooling, so
forgive me if someone corrects me and I end up being wrong.
My understanding about floating license pooling is as such. When it is
determined that you need a floating write token it first looks to see if
there are any
Message
**
Sorry but What is nooby?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Wednesday, 07 November, 2007 01:52
To: arslist@ARSLIST.ORG
Subject: Re: Error Message
Wellthat would certainly make more
Any error message 1 and up is 'user defined'...so if you want to stop
displaying that message you need to find out what piece of workflow is
causing it to show (best done via workflow logging) and either changing the
qualification or removing the workflow all together
_
From: Action
@ARSLIST.ORG
Subject: Re: Error Message
**
I think the question was how can she not display the ARNOTE 1101 portion of
the message and display only the user defined message.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head
-tier
Thanks,
-Geoff
On Nov 2, 2007 10:43 AM, LJ LongWing (Head) [EMAIL PROTECTED] wrote:
Mid-Tier 7.1
Remedy 6.3 P21
Tomcat (version?)
Ok...Here is the situation. We are migrating from a App/Web on same
box to a Load Balanced web server with app on separate server (3 boxes in
total
.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of LJ
LongWing (Head)
Sent: Monday, November 05, 2007 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier in Load Balancing
Mid-Tier 7.1
Remedy 6.3 P21
Tomcat (version?)
Ok...Here is the situation. We are migrating from a App/Web on same box to
a Load Balanced web server with app on separate server (3 boxes in total).
They are using IIS Load Balancing with session affinity. When both boxes
are enable in the load
Wellfor what it's worthwe got this one
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sucheta Lakhe
Sent: Thursday, November 01, 2007 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Need Help
**
Hi,
I am trying to post to list. I get
We currently have a 6.3 and 7.1 server sitting on the same Win2k3 server
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart
Sent: Monday, October 29, 2007 1:30 AM
To: arslist@ARSLIST.ORG
Subject: AR7 and AR 6 on the same server
Not a dumb question actuallythat qualification in an AL will give you
only the 'change' to the diary. To determine if a diary has previous values
you should do a setfield of the entry into a 0 length display only field and
then check to see if it is null...
_
From: Action Request
I also only have 2.11, which is a little over 2 years old and can't find
anything newer on bmcdn
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Wednesday, October 24, 2007 10:01 AM
To:
Come on guys...I try not to stump the lot of you often (if ever)anyone?
_
From: LJ LongWing (Head) [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 17, 2007 1:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: Loadrunner
Our test team is saying that when they try to do performance testing
)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Wednesday, October 24, 2007 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Loadrunner
**
Come on guys...I try not to stump the lot of you often (if ever)anyone?
_
From: LJ LongWing (Head) [mailto:[EMAIL PROTECTED]
Sent
by the Mid-Tier?
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Wednesday, October 24, 2007 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Loadrunner
**
Come on guys...I try not to stump the lot
testing
on one of my projects I had been on in the past has used it against ARS 6.3.
I don't recall them having complain about the same thing.
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent
From various information in the post I'm assuming that the positions are in
the UK, I'm not personally interested...but you might want to provide that
information for people that would be
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roy
Humor posting elicit a correction.
Scott Parrish
Original Message:
-
From: LJ LongWing (Head) [EMAIL PROTECTED]
Date: Fri, 19 Oct 2007 10:34:38 -0600
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: AMAZINGLY SIMPLE HOME REMEDIES
7 and 8 aren't simple home remedies
@ARSLIST.ORG
Subject: OT: Re: Friday Humor: AMAZINGLY SIMPLE HOME REMEDIES
Only on the ARSList can a Friday Humor posting elicit a correction.
Scott Parrish
Original Message:
-
From: LJ LongWing (Head) [EMAIL PROTECTED]
Date: Fri, 19 Oct 2007 10:34:38 -0600
To: arslist@ARSLIST.ORG
Subject
7 and 8 aren't simple home remediesbut overall very funny...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, October 19, 2007 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: AMAZINGLY SIMPLE
I once used a CTI with Remedy 4.xbasically what the screen pop is is
when the IVR throws a call to your screen the IVR knows what computer you
use...so it opens a ticket submit window up on your computer for the caller
on your phone...saves you from having to type in all of their customer info
-Copy-Field-Value for TR value
The Filter housing this Action is inside a Filter Guide... Would that be
affecting the outcome?
arthurj wrote:
hmmm... I'll try some more troubleshooting.
LJ LongWing (Head) wrote:
we are using this run process heavily in our environment and it gets
to open the window as a dialog as I need to pass field values on
open and close. So I guess I am left with the same error then. Is there any
other way to resolve this?
Anesh A Kurian
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing
Carey,
are there issues with 7.1 Mid-Tier against a 6.3 Patch 21 Server?...I
haven't read about that yet...if so what are the issues?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday,
)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Tuesday, October 16, 2007 4:17 PM
To: arslist@ARSLIST.ORG
Subject: 353 Error
ARS 7.1
Mid-Tier 7.1
New Atlanta ServletExec 5.0.0.13
Java 1.5.0_11
Windows 2003
We are working in a Test environment and every time we drop code
from an unlimited length field
generates an arerror 241 in the mid-tier, but not in the WUT.
Joe Kubasek
On 10/17/07, LJ LongWing (Head) [EMAIL PROTECTED] wrote:
Carey,
are there issues with 7.1 Mid-Tier against a 6.3 Patch 21 Server?...I
haven't read about that yet...if so what are the issues
.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 10/17/07, LJ LongWing (Head) [EMAIL PROTECTED] wrote:
Carey,
are there issues with 7.1 Mid-Tier against a 6.3
Our test team is saying that when they try to do performance testing as soon
as mid-tier opens a popup window (Open Window Action : Dialog) they loose
visibility to the application. Has anyone experienced something similar and
is there anything I can do to help them get it working on Mid-Tier 7.1
we are using this run process heavily in our environment and it gets the
current value in the field...so I'm not sure what's happening in your
situation
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arthurj
Sent: Wednesday,
Run 7.1
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Wednesday, October 17, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: https basic auth on webserivce call ?
Everyone:
I need to call an external SOAP
Speculation follows,
Ok...due to the fact that you are firing on window close...that is the
action that the Mid-Tier is trying to perform on your window...did you by
chance leave the defaults on your open window action? If so you may try
changing the target from Current (existing window that's
ARS 7.1
Mid-Tier 7.1
New Atlanta ServletExec 5.0.0.13
Java 1.5.0_11
Windows 2003
We are working in a Test environment and every time we drop code from Dev to
Test we flush the web cache to ensure that the latest code is available to
the testers. We use the Application list on the left of the
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of LJ LongWing (Head)
Sent: Tuesday, October 16, 2007 4:17 PM
To: arslist@ARSLIST.ORG
Subject: 353 Error
ARS 7.1
Mid-Tier 7.1
New Atlanta ServletExec 5.0.0.13
Java 1.5.0_11
Windows 2003
We are working in a Test
Of LJ LongWing (Head)
Sent: Tuesday, October 16, 2007 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: 353 Error
**
No unfortunately. The error message states very explicitly
You have no permission to form :
Insert target form name here (ARERR 353)
These are entry points that are enabled
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