A way to mimic a users account

so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: A way to mimic a users account

end of the day. Anyway,,, Thanks again! - Mary Dollus -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, February 21, 2008 7:55 PM To: arslist@ARSLIST.ORG Subject: Re: A way to mimic a users acc

Re: Find a field by ID

Hi Melissa, I sort of do the same thing as Ben with one exception. I do a new view and pull all the fields into it. That way if something inadvertently crashes or messes up, I don't have to worry about it affecting the main form. Take care, Mary Dollus generationE Technol

Re: Find a field by ID

the field to another view, but I would be weary of problems caused by inadvertently hitting save or creating performance issues by creating another view. Seth Wrye From: Action Request System discussion list(ARSList) on behalf of Mary Dollus Sent: Fri 3/7/2008 1

Re: Find a field by ID

everyone else will see. This just gives you a good foundation for your form and keeps everything well organized. Seth Wrye From: Action Request System discussion list(ARSList) on behalf of Mary Dollus Sent: Fri 3/7/2008 11:17 AM To: arslist@ARSLIST.ORG Subject:

Can't delete a user from CTM:People

7k records I need to dump and reload... but I have to delete them first. Thanks!!! Mary Dollus ARS 7.0.01 patch 005 SQL server 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Can't delete a user from CTM:People

TED] On Behalf Of T. Dee Sent: Tuesday, March 11, 2008 9:06 PM To: arslist@ARSLIST.ORG Subject: Re: Can't delete a user from CTM:People Could I be the licenses or permissions they belong to? Try removing their groups / permissions and try again. On Tue, Mar 11, 2008 at 7:43 PM, Mary Do

Re: Can't delete a user from CTM:People

] On Behalf Of Mary Dollus Sent: Wednesday, March 12, 2008 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Can't delete a user from CTM:People Trying a zip file... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sen

Re: Can't delete a user from CTM:People

chnical Services & Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, March 12, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Can't delete a user from

Re: Can't delete a user from CTM:People

o: arslist@ARSLIST.ORG Subject: Re: Can't delete a user from CTM:People What is their Profile Status? Ty On 3/12/08, Mary Dollus <[EMAIL PROTECTED]> wrote: > Morning, > > I tried deleting all of that but it gives me the error message... it seems > it's pushing somethin

Re: Can't delete a user from CTM:People

#x27;t delete a user from CTM:People Mary - what is the profile status? Did you manually change the Support Staff field? Ty On 3/12/08, Mary Dollus <[EMAIL PROTECTED]> wrote: > One other thing, > > The error also happens if I try to update their email address for instance. >

Re: Can't delete a user from CTM:People

Sent: Wednesday, March 12, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Can't delete a user from CTM:People That probably has something to do with it - copying the user records over. On 3/12/08, Mary Dollus <[EMAIL PROTECTED]> wrote: > Hi Ty, > > It's Delete. >

Re: Can't delete a user from CTM:People

ussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus Sent: Wednesday, March 12, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Can't delete a user from CTM:People Trying a zip file... -Original Message- From: Action Request System discussion list(ARSList) [mailt

Re: Can't delete a user from CTM:People

couldn't create information in those forms when it was trying to create with a push after finding no matching requests? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus Sent: Wednesday, March 12, 2008 2:57 PM

How to add the attachment included in an email message when creating a new Incident

ttached to the ticket we created or modified. Thanks so much for any assistance!!! :) Mary Dollus ARS 7.0.01 patch 005 SQL server 2005 IM App 7.0.01 patch 006 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.or

Re: How to add the attachment included in an email message when creating a new Incident

.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, April 14, 2008 10:21 AM To: arslist@ARSLIST.ORG Subject: How to add the attachment included in an email message when creating a new Incident Morning All!

Re: How to add the attachment included in an email message when creating a new Incident

y would really help guide me in the right direction. :) Hints on how to map the attachment fields across would be awesome... Thanks so much!! - Mary Dollus From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dol

Re: Email ticket without using Template

aving issues with attachments... :( - Mary Dollus From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, April 16, 2008 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Email ticket without using Template

Re: Email ticket without using Template

z2AF Work Log01= Let me know if that helps or not. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, April 16, 2008 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Email ticket wi

Tool to convert a def file?

Hi all,,, Is there a tool that will convert a def file into a format that's readable? Or somewhat understandable? Thanks a ton Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Pla

Re: Tool to convert a def file?

Summary field on HPD:Help Desk... or actually with a lot of other questions as well. Regards, Michiel On Mon, Apr 21, 2008 at 10:45 PM, Mary Dollus <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Hi all,,, Is there a tool that will convert a def file into a format t

Re: Tool to convert a def file?

= Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Apr 21, 2008 at 5:38 PM, Mary Dollus <[EMAIL PROTECTED]> wrote: > ** > > > > Hi Michiel, > > Sorry,,, yes I meant for active links and

Auto-Table Refresh After Active Link fires

in line. I've pasted info below from the Differences Doc 7.6.04 version... Is there a way to stop this Auto-refresh until they answer all the questions, without re-writing the entire process? thanks so much!!! :) Mary Dollus SAIC Remedy Developer (p.s. Hi ALL! it's been along tim

Re: Auto-Table Refresh After Active Link fires

Thanks Sean and Frederick! I'll check that out now on our test system. We go live this Sunday, so I'm hoping to find something before then. Although we have already deployed the 7.6.04 client... and we are getting a lot of complaints about it. thanks again! I'll report back afterwards. Mary

Re: Auto-Table Refresh After Active Link fires

Hi All, Ok, so I tested by updating the "Initial Row Selection" and "Refresh Row Selection" to various settings. The actual row remains selected, but the user always sees the FIRST row in that table when it refreshes... for instance, they answer a qustion that is on row 10 which they see in th

Re: Auto-Table Refresh After Active Link fires

(I believe it is fixed in SP1, but it may be an SP2 fix)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Thursday, November 17, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Auto-Table Ref

Re: Auto-Table Refresh After Active Link fires

Mike, Setting the chunk size of the table to > 0 works like a charm on SP1 and SP2! another Q... when I reply on here to a message, how can I get it to retain the previous comments? Thanks! Mary ___ UNSUBSCRIBE or acce

Re: Auto-Table Refresh After Active Link fires

slist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Thursday, November 17, 2011 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: Auto-Table Refresh After Active Link fires Mike, Setting the chunk size of the table to > 0 works like a charm on SP1 and SP2! another Q... when I reply on here to

Import Application and Objects - now can't find!

s pop up. But they are nowhere to be found... Any ideas? I know it has to be something I'm totally overlooking, but I looked through the documentation and can't find any troubleshooting for this issue. thank

Re: Import Application and Objects - now can't find!

cts... both say they complete and no errors pop > up. > > But they are nowhere to be found... > > Any ideas? I know it has to be something I'm totally overlooking, but I > looked through the documentation and can't find any troubleshooting for > this issue. > > &g

Re: Import Application and Objects - now can't find!

Hi Misi, I was able to create a new one on the server where I created the other Application and then import it into the one where I'm attemping to put the other one... I'm going to try the objects independently to see if that works... thanks Again, Mary ---

Re: Import Application and Objects - now can't find!

ust the Objects... both say they complete >> and no errors pop up. >> >> But they are nowhere to be found... >> >> Any ideas? I know it has to be something I'm totally overlooking, but >> I looked through the documentation and can't find any troubleshooting >> for this issue. >> >> >> thanks!! >> Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Data Management Tool Error

Hi Mark, Sorry if you already got a response to this and I'm repeating it. I just had this issue today and I was told that it will work if you fall back to the 7.0.01 patch 004 Admin tool... just put it in a different directory so you don't wipe out the settings for your current pa

Fwd: Data Management Tool Error

? so I'm thoroughly confused... any insight you can shed on this would be awesome. thanks!! hope you're having a great day... Mary Dollus SAIC -- Forwarded message -- From: Mark Lev Date: Tue, Mar 17, 2009 at 8:48 PM Subject: Re: Data Management Tool Error To: arslist@ar

Re: Fwd: Data Management Tool Error

atch 9005. There will be > a set specific to that version posted soon. > > Kelly Deaver > kdea...@kellydeaver.com > (Yes, I work for BMC. This post reflects the opinions of the poster and not > the official opinion of BMC) > > > > Original Message ---- > Sub

Re: Data Management Tool Error

-- > RightStar Systems, Inc. > 100 East Street SE, Suite 202 > Vienna, VA 22180 > USA > --- > > > > From: Action Request System

Loading people into the CTM:People form - customers

y the People profile Status from "" to "Enabled".” The filters causing the issue are: CTM:PPL:GetStatusRuleSet_030 CTM:PPL:GetStatusRulesRead_031 CTM:PPL:StatusRulesErr_032 I even tried adding $USER$ != "AR_ESCALATOR" however that didn't help. Has anyone en

Re: Loading people into the CTM:People form - customers

related to evaluating the wrong field as $NULL$ (in patch 3). HTH! Rick On 9/6/07, Mary Dollus <[EMAIL PROTECTED]> wrote: Hi Everyone, I'm having issues trying to get data loaded into the CTM:People form. I figured out all I need to load and am able to get the data to loa

Re: Loading people into the CTM:People form - customers

at. I'll try to find it and send it across.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus Sent: Thursday, September 06, 2007 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Loading people into the CT

Re: Loading people into the CTM:People form - customers

ffective Technologies, LLC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Thursday, September 06, 2007 1:26 PM To: arslist@ARSLIST.ORG Subject: Loading people into the CTM:People form - customers Hi Everyone,

Re: Loading people into the CTM:People form - customers

x27;t using the Import tool? An Escalation that updates CTM:People from some other external table? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus Sent: Thursday, September 06, 2007 5:25 PM To: arslist@ARSLIST.

weird action in ITSM 7 - Incidents form

back? Thanks Mary Dollus  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Loading people into the CTM:People form - customers

ow for the past six months and haven't had any problems in our production environment against both Patch 3 and Patch 5. Hope this helps, Mike Gould US House of Representatives On 9/6/07, Mary Dollus <[EMAIL PROTECTED]> wrote: ** Ok thanks Rick!!! I'll keep d

Re: weird action in ITSM 7 - Incidents form

ck -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Friday, September 07, 2007 11:24 AM To: arslist@ARSLIST.ORG Subject: weird action in ITSM 7 - Incidents form Hello,, Has anyone seen this? When I was trying to

IBM MRO?

Hi All... I was wondering if anyone knows anything about the IBM MRO product? Is it the opinion that this product will overtake the market share that Remedy currently holds? Just curious to see what if any buzz is out there about the product. Thanks!! Mary _

ITSM 7 Incident Mgmt app Req ID vs Inc ID

left corner of the screen? I know it can be done by user, but a global setting would be much easier. ARServer 7.0.1 Oracle 10.2 ITSM v7 Thanks!!! Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at

Re: IBM MRO?

All true,,, Hmmm,,, how much of that was "taken" from all the workflow we sent in to have them analyze it for us... Some of the stuff in the ITSM suite many of us did years ago... the role based permissions and multi tenancy option to name a few. It may not have been in the same format as BMC de

Product Categorizations not loading properly

. However they did not to further complicate it, when we try to load them manually, going thru them one by one, the message comes up that says it was added; however the records are not there. Has this happened to anyone? Thanks a bunch!!! Mary Dollus ARS 7.0.1 O

Re: Product Categorizations not loading properly-RESOLVED

Hello,,, It took awhile to figure out, but the problem was that the Product Name and Manufacturer seem to have to be unique,,, which makes sense. Just wanted to let you all know what I found in case anyone else runs across this issue. Mary Dollus -Original Message- From: Action Request

Complete list of defects? open and closed?

Hello All! Is there a place on BMC’s site where I can find a list of open or closed defects rather than having to go thru all the release notes or search individually in the KB? A searchable list would be awesome but anything at all would help! Thanks so much ☺ Mary Dollus

Re: Complete list of defects? open and closed?

Defect ID, Disposition, Resolution, Product, Version, Problem Area 1 and Problem Area 2. Hope that helps, Michelle Mary Dollus <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/28/2007 10:47 AM Please respond to arslist@ARSLIST.ORG To

Advanced Search in Change Management console on the Mid-Tier

e' >= "1/1/2007". Thanks so much!! :) Thanks :) Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Resetting Incident Number to 1

to do the same on Problem, Change and Tasks. We've been testing on a new prod box and are ready to go live this weekend and we want all app ID's set back to 1 before I start importing legacy records. Has this been done by anyone? Solaris Oracle 10.2g ARS 7.0.

Re: Resetting Incident Number to 1

6.3305 */-CE OK -- New ID INC00018430 -Original Message- From: Mary Dollus [mailto:[EMAIL PROTECTED] Sent: Thursday, December 06, 2007 1:54 PM To: 'arslist@ARSLIST.ORG' Subject: Resetting Incident Number to 1 Hello all, I looked thru the arslist to see how this

Re: Complete list of defects? open and closed?

- did you get a response on this? On 11/28/07, Mary Dollus <[EMAIL PROTECTED]> wrote: ** Thanks Michelle!!! Yep I used that as well… It does help some,,, but when this type of entry is in there "Incident Management Support Console Questions" that doesn't help muc

Re: Resetting Incident Number to 1

ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, December 06, 2007 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Resetting Incident Number to 1 Mary, forgive me if I'm giving an answer you already know...wouldn't you reset whatever table schemaId=1247 is? Drew O

Re: Resetting Incident Number to 1

A copy of Oracle SQL Developer will give you a view where you can see all the tables and the next record id, so you would be able to find 18429 and that may help solve the puzzle. One of the guys here says to recache the arserver and try again, or maybe it's an H table. Drew On Thu, 6 Dec 2007,

Re: Resetting Incident Number to 1

SList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Thursday, December 06, 2007 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Resetting Incident Number to 1 Thanks Drew Yep I looked at the db and looked at any table that looked like it might contain the incident number but couldn'

Change Management email

ive email as my default.. I set up email notifications for them instead of alert with the default as email. I should be getting notified if I'm assigned to Change Manager, Change Assignee or Implementer. and also for Manager and Assignee if it completes. Has anyone else experienced this? Tha

CTM:People records disappearing??

Morning.. Has anyone seen this issue? At CCI, PPL records seemingly disappear.. they get deleted for no apparent reason? Any ideas? ITSM 7.0.01 patch 4 All apps on 7.0.02 Thanks Mary Dollus ___ UNSUBSCRIBE

Re: Change Management email

we do plan to patch to 006 asap however. I've checked NTE:Notifier Log form and the System Default alerts have been going out,,, just not the emails. Thanks so much for reading!! :) and any ideas are so appreciated!! Mary Dollus -Original Message- From: Action Request Syste

Re: Change Management email

EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Saturday, December 15, 2007 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Change Management email Hi everyone,,, Bumping this issue to the top... sorry... We're still are having this issue and can't find any Config issues. I also don't se

Re: Change Management email

all got set to "Disabled" somehow, after migration to a different server. HTH Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Saturday, December 15, 2007 10:24 AM To: arslist@ARSLIS

Re: Change Management email

anks so much for reading!! :) and any ideas are so appreciated!! Mary Dollus -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, December 12, 2007 6:01 PM To: arslist@ARSLIST.ORG Subject: Change Management

Re: Change Management email

a guide or something that tells how the notifications work? I've looked all thru the Change Management docs and online for a white paper. Thanks again,, Mary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus

Re: Change Management email

ministration Console) - Advanced Options? Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Sunday, December 16, 2007 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Change Management email Oh ok cool Yep they

Re: Change Management email - almost solved,,,

Assignee Assignment and Implementer Assignment) and do we always have to add additional notification events for it to work properly? Thanks for reading! And for your assistance!!! :) - Mary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Change Implementer getting auto set if NULL on submit or modify

Tier 2' = $NULL$ )) AND (( 'Categorization Tier 3' = $Categorization Tier 3$) OR ( 'Categorization Tier 3' = $NULL$ )) AND ( 'Change Management Selection' = "Yes") AND ( 'Status' = "Enabled") So, I can either remove the check for

Re: Change Implementer getting auto set if NULL on submit or modify

Oops sorry forgot to give versions... ARS 7.0.01 Apps are on 7.0.02, no patches. Oracle 10g Solaris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Sunday, December 16, 2007 4:17 PM To: arslist

Re: Change Implementer getting auto set if NULL on submit or modify

Hi Roger, According to the CM User guide, this is an option? If that’s true, where can you disable the option if you want? >From page 174 of the CM User guide: "You can assign changes to a change implementer. Assignments are similar for a change assignee, except for the Set Implementer using Cha

Reports button on the MidTier if unqualified search is not allowed

7.0.02 no patches Oracle 10g Solaris Thanks!!!! Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Issues with using Incident Interface Create form to push record to HPD?

Apps are on 7.0.02 no patches Thanks!!! Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Issues with using Incident Interface Create form to push record to HPD?

ications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 8:22 AM To: arslist@ARSLIST.ORG Subject: Issues with using Incident Interface Create form to push reco

Re: Error while trying to create incident record via push action

. - Mary Dollus _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, December 17, 2007 7:35 AM To: arslist@ARSLIST.ORG Subject: Re: Error while trying to create incident record via push action ** If I am not mistaken these

Re: Issues with using Incident Interface Create form to push record to HPD?

nterface Create form to push record to HPD? ** Mary - what do you mean they are not searchable - can you be more specific - what are you doing to search? On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote: Morning, I'm using the HPD:Incident Interface Create form to push reco

Re: Issues with using Incident Interface Create form to push record to HPD?

Sent: Monday, December 17, 2007 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** Both Owner and Assigned Group can be auto assigned. Mary what you gave Peter are your group IDs not his. Ty On 12/17/07, Mary Dollus &l

Re: Error while trying to create incident record via push action

2007 7:46 AM To: arslist@ARSLIST.ORG Subject: Re: Error while trying to create incident record via push action ** You don't have to assign it to a Person, just a group - then someone in the group will assign it to themselves when they get the notification. On 12/17/07, Mary Dollus <[

Re: Issues with using Incident Interface Create form to push record to HPD?

Interface Create form to push record to HPD? ** How are you "creating" the tickets via HPD:Incident Interface Create? Ty On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote: ** Hi Ty, That was probably a bad way to phrase it. sorry. When you open the IM form (HPD

Re: Issues with using Incident Interface Create form to push record to HPD?

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** Hi Ty, That was probably a bad way to phrase it. sorry

Re: Issues with using Incident Interface Create form to push record to HPD?

g the group drop down menus. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of Mary Dollus Sent: Monday,

Re: Issues with using Incident Interface Create form to push record to HPD?

Thanks everyone for their invaluable assistance :-) -Mary _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Crea

Re: Issues with using Incident Interface Create form to push record to HPD?

t only. I recommend flipping on logging to see if that might be the problem. Also T1268 is SLM:EventSchedule if that's at all helpful. PS ITSM Apps with no patch has lots of issues Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus <[EMAIL PROTECTED]> Sent by: &

Re: Issues with using Incident Interface Create form to push record to HPD?

omputing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Monday, December 17, 2007 7:22 AM > To: arslist@ARSLIST.ORG > Subject: Issues with usin

Re: Question: ITSM 7.0 - Relationships

Morning Ty, It depends on the type of relationship you choose I believe. I'm not on my system right now, so I can't check , but I think Related To performs the action you require. Mary _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beha

Alerts 3.6 Netcool form

f we start with the Alerts 3.6 form, push to the Incident Interface Create form, and then into the Inc Mgmt app... Thanks in advance!! :) Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:

ARERR 424 question

s best to always use the server name vs. the IP. If so, what side effects are there if the IP is used. (Other than ARERR 424 :) ) Thanks!!! :) Mary Dollus   ARS 7.0.1 Linux 2.6.9-22.ELsmp ___ UNSUBSCRIBE or access

Re: Alerts 3.6 Netcool form - Resolved ARERR 149 Error

After finding this out, I tore apart the workflow,, made a few changes in execution order and a few other things... and it works great. Take care, Mary Dollus -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: We

Changing Next ID Block Size - anything to be aware of?

k out for? Has anyone noticed any gaps in the Request ID sequencing and if so, to what extent? What is your environment if you noticed issues? Do you use a server group? and what was the value of your Next ID Block size? Thanks so much in advance!! Mary Dollus ARS 7.6.04 Oracle

Re: Changing Next ID Block Size - anything to be aware of?

form to a higher number. If you are not, then you shouldn't. The cost is far greater than any benefit you might see. Rick On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus wrote: Hi Everyone, We are going to set our Next ID Block size from 1 to 25 due to some issues we had last week with o

Re: Changing Next ID Block Size - anything to be aware of?

Thank you Jose, I wll pass this information along... I'm not sure if this was experienced or thought of on our side! Very helpful... Mary ** If you have a server group the most noticeable non desirable effect is the sort of requests. Your users must be warmed, because they can think that some

Re: Changing Next ID Block Size - anything to be aware of?

tion Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Tuesday, September 11, 2012 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Next ID Block Size - anything to be aware of? Rick, Thanks so much Rick! And yes that is our issue... we

Re: Changing Next ID Block Size - anything to be aware of?

Thanks Fred! and yes, that is where our deadlocks happened as well. (ARSCHEMA). I should have mentioned that before, sorry. Thanks for that tip!!! It doesn’t have to be just Network Management (or other apps) creating large number of records in a form. In our custom system we ha

Re: Changing Next ID Block Size - anything to be aware of?

Thanks Rick! We made the suggested changes on the Email Message form and all seems to be well. We've had discussions with a lot of our our customers on reducing the amounts of email sent and they re a bit resistant to it... :) but we keep trying. :) thanks again to you and everyone! Mary -

Question regarding !=$VUI$

not seem to be working for me... but then it may be some other part of the statment as well... so I'm just trying to get verification that we can actually use ($VUI$ != "Support_View1"). Support_View1 would be the name of the specific view I need to change it to. thanks!!!

Re: Question regarding !=$VUI$

o work. > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > > On Wed, Sep 19, 2012 at 5:49 PM, Mary Dollus wrote: >> >> ope that makes sense > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___

Re: Question regarding !=$VUI$

a view is chosenthis shouldn't be the case with 'Window Loaded', as I think this one is the final execute option on a window opening. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: We

Re: Question regarding !=$VUI$

Ok, I added a message to the If action and now I can see the VUI, :) still can't get it to do what I want exactly, but am still trying. thanks for everyone's suggestions and comments! Original Message- Hi LJ, it's on Window Loaded, and selecting from the "Choose Sup

Importing new records into ITSM 7 Incident Management

Mary Dollus generationE Technologies ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Importing new records into ITSM 7 Incident Management

for your ideas,,, if I get it figure out I'll post the answer. - Mary -Original Message- From: Mary Dollus [mailto:[EMAIL PROTECTED] Sent: Thursday, August 30, 2007 9:28 AM To: 'arslist@ARSLIST.ORG' Subject: Importing new records into ITSM 7 Incident Management Hi All

Re: Importing new records into ITSM 7 Incident Management

27;re set. But... I just wanted to check one last time with you all to see if anyone has done it... :) Just trying to exhaust all my resources before I go with our back up plan. Thanks!!! Mary Dollus -Original Message- From: Action Request System discussion list(ARSList) [mailto:[

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