Why is it pointing to C:\Program\ and not C:\Program Files\ ??
Make sure you don't have an orphant folder called C:\Program\ on your
drive. Because I think it'll look for that first.
Steve
On Sep 12, 2009, at 2:44 PM, Tanner, Doug doug.tan...@compass-
USA.COM wrote:
C:\Program\
I need to start archiving old tickets from my HPD:HelpDesk form. I've used
the built in archive for the ar system email messages form which works well
but I find it hard to search for old tickets because how it bunches the
fields together.
So I'm wondering if I should use it for my HPD:HelpDesk
with %0d.
Keep in mind that there are limitations on how long your url can be. It
varies from browser to browser.
http://www.boutell.com/newfaq/misc/urllength.html
Axton Grams
On Fri, May 22, 2009 at 7:01 PM, Steven Pataray spata...@gmail.comwrote:
**
I'm using the following Run Process
I'm using the following Run Process to send a ticket contents to an email:
PERFORM-ACTION-OPEN-URL mailto:$Requester $Requester Name+$?subject=RE:
$Case ID+$-$Summary$
This works perfect but I want to add body=$Description$ and other fields to
the email body but when I do this it strips out all
*
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Steven Pataray
*Sent:* Friday, February 13, 2009 7:34 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Auto-logon to Mid-tier without username and pwd parameter
** I would like to create a URL using
I would like to create a URL using parameters to autologon to mid-tier using
the documented
http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_namepwd=password
It says rescheduled to Oct, 2009.
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
On Nov 3, 2008, at 11:16 PM, Steven Pataray wrote:
** Has
Has there been any rumors yet on when/where next years BMC World will be?
It's budgeting time again and would like to make sure there is enough money.
Mahalo's,
Steve Pataray
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[EMAIL PROTECTED] *On Behalf Of *Steven Pataray
*Sent:* 23 September 2008 21:59
*To:* arslist@ARSLIST.ORG
*Subject:* Re: RSS feeds to Remedy data
**
View fields are suported so that's promissing. I'll see if the .def files
which were provided will work
and an
escalation that publishes the xml file on the web server. Very easy to do.
Best Regards,
Theo
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Steven Pataray
*Sent:* 23 September 2008 01:48
*To:* arslist@ARSLIST.ORG
*Subject:* RSS
rose with a different name..
Does it not work with MT 6.3?
Joe
- Original Message
From: Steven Pataray [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 23, 2008 1:40:27 PM
Subject: Re: RSS feeds to Remedy data
** I looked at the BMC Developers Network which
One of my support people asked if Remedy data can be available via RSS
feeds. I guess he was thinking he could subscribe to a groups queue and
access it to have a quick lookup of what is outstanding. Does anyone know if
this type of service is possible or would be possible in the future?
Windows
would not show up in the management console. As well it seems
in 6.3 they don't have Member and Associate Member like they do in
ITSM 7. Because Manager's may want to see all the tickets, but don't
want to be part of the group.
On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray [EMAIL
to filter it.
Steve
On 7/29/08, T. Dee [EMAIL PROTECTED] wrote:
Yes the Console View is set to Group as well - sorry forgot to
include that in my email - and still the tickets do not show up.
On Tue, Jul 29, 2008 at 10:37 AM, Steven Pataray [EMAIL PROTECTED]
wrote:
**
You didn't mention what
Hi Mark,
Maybe you thought of this already but what if on the client you check
the box for Show Advanced Search Bar? Tools--Options--General Tab--On
Open section. If that works then you can set it on the user preference form.
Steve
On 7/28/08, Mark Milke [EMAIL PROTECTED] wrote:
Hi there,
The manager would need to be part of the group to see that groups tickets.
Just like support.
Steve
On Mon, Jul 28, 2008 at 9:43 AM, T. Dee [EMAIL PROTECTED] wrote:
Does anyone know why when a user in Help Desk 6.3 is set as a Manager
they do not see the tickets assigned to their groups under
I wanted to track this issue which I resolved since I only saw one
occurrence of it in the arslist archives that did not have a solution.
My HelpDesk staff periodically reboot my remedy application server just to
clear any memory errors. They happen to do a reboot while I was on vacation
and had
Hi Rick,I was getting the error's when I used that command. I just ended
up archiving the form and setting to delete. This is how I'm cleaning up my
email notifications since I don't delete after it sends. I'm running on ARS
6.3, so it was showing up back then as well.
Steve
On Thu, May 29,
Narrow down the problem more. Try typing in your email instead in the People
form for that agency and see if you get the email internally. Try other
email addresses. Has the individual have a history of emails not getting to
them? Also, did this just start happening? Try removing and adding the
I'm on Oracle 10gR1 and Remedy 6.3 and is running into the same
requirements. I have a very crude way to search the Summary field using an
Active Link. I'm only piloting it right now with our HelpDesk staff and they
said it's totally better than nothing. I wish to expand on it since it seems
to
I'm having problems running an Active Link Run process with
PERFORM-ACTION-ACTIVE-LINK
1 1002. This should press the Search button, but it doesn't do anything.
From the logs it is firing on the field:
ACTL Checking BOH:HPD-Admin.Menu.cmd.Search.CaseID.Execute (20)
ACTL - Passed qualification
:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Steven Pataray
*Sent:* Friday, April 11, 2008 3:43 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Active Link Run process
I'm having problems running an Active Link Run process with
PERFORM-ACTION
This looks almost like yours but it worked for me.
'Search Bar' LIKE (% + 'Create Date' + %) OR 'Search Bar' LIKE (%
+ 'Create Date' + %)
Steve
On 4/7/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote:
Hello,
I'm trying to do this funcionallity ...
When I put 'Create Date' this
3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
De: Action Request System discussion list(ARSList) em nome de Steven
Pataray
Enviada: seg 7/4
] *On Behalf Of *Steven Pataray
*Sent:* Tuesday, March 18, 2008 3:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* How to Index HPD:HelpDesk
**
I've never tried indexing before. What is the proper proceedure to index
fields from the Admin tool? OTB the Category/Type/Item fields are indexed. I
want
I've never tried indexing before. What is the proper proceedure to index
fields from the Admin tool? OTB the Category/Type/Item fields are indexed. I
want to remove those and add the Requester Login Name+, Department, Create
Time and Status fields. But when I save I get errors:
Failure during SQL
PROTECTED] wrote:
By any chance are there indexed on that form (table) in the database
that are not being shown to you in the Admin tool? Did someone create
indexed directly in the database?
On Tue, Mar 18, 2008 at 4:42 PM, Steven Pataray [EMAIL PROTECTED]
wrote:
**
I've never tried
importing.
Is this Create Date have a field ID of 3?
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Steven Pataray
*Sent
] *On Behalf Of *Steven Pataray
*Sent:* Friday, February 08, 2008 11:56 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: User Tool - Paste All
**
No this is field 26502. Arrival Time is 3.
So based on what you are saying if I do the Copy To New option it'll
affect the Paste All feature
I know I can create workflow for the User Tools Copy to New but how about
the Copy All and Paste All. When my users do the Paste All to create a new
Help Desk ticket it also pastes the Create Date. I would rather that it does
not fill that field, so I'd want to NULL it out. Is there something I
congealed into one
unintelligible paragraph. I tried google and got all sorts of ideas,
including just Chr(10) but none of them seem to work.
Anybody know the secret of getting line brakes to work with ASP CDOSYS?
Dwayne Martin
James Madison University
--
Thanks
Steven Pataray
Senior Analyst
Our company is starting to get heavy on creating Virtual Servers but none
are production worthy yet because of the hardware on the physical server.
How close are other companies getting where Virtualization for production
machines are a reality? We are using Microsoft Virtual Servers at work but
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--
Thanks
Steven Pataray
Senior Analyst, Help Desk
Bank of Hawaii
909 Dillingham Blvd, Honolulu, HI. 96817
808 694-5078
or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--
Thanks
Steven Pataray
Senior Analyst, Help Desk
Bank of Hawaii
909 Dillingham Blvd, Honolulu, HI. 96817
808 694-5078
023
Mid-Tier Patch 21
Oracle 10gR1
HelpDesk 6.03
--
Mahalo
Steven Pataray
Senior Analyst, Help Desk
Bank of Hawaii
909 Dillingham Blvd, Honolulu, HI. 96817
808 694-5078
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Thanks
Steven Pataray
Look through the email docs under troubleshooting and run the batch mode.
Don't forget to logon to the server with the NT account. This should tell
you what error's you are getting. Sometimes this can at least be a temporary
workaround.
Steve
On 10/22/07, Pargeter, Christie [EMAIL PROTECTED]
Gmail is a great service, especially the Starred feature. As I read through
the ARSlist and find something I could use in the future I can place a star
on it to flag it. This will filter these starred emails within a separate
folder so I can find quickly later. Very useful instead of having to
Doug,
We are trying to do screen pops with our VOIP system through Apropos and
we couldn't get it to work with the Remedy Macro. Can you provide the actual
command and macro you are passing to the Remedy Macro? I went as far as
going to BMC and they said it wouldn't work because it's a bug
What is everyone using now to import csv files into Remedy from a batch file??
Before I upgraded to ARSystem 6.3 I was using a combination of
arimportcmd.exe and 3rd party ARImport.exe by twenty4help.com. Both of
those are not working for me anymore.
ARImport only uses 5.1 Remedy DLL's and weird
I emailed Candace directly and she provided me with her command line
she was using. I noticed one parameter which I was not using the -l
for logfile. I used it and it told me that my mapping file had an
invalid field reference.
One I fixe the mapping I was able to run the
I emailed Candace
If you can keep the Remedy User client available while you are testing
and the Mid-Tier crashes, just logon to Remedy with that account
On 7/12/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote:
Thanks to everyone that responded.
I'm doing some testing using the Mid-Tier and things don't
-Tier I just set a password,
logon/logoff as them then blank the password out again.
Thanks
Steve
On 7/13/07, Steven Pataray [EMAIL PROTECTED] wrote:
If you can keep the Remedy User client available while you are testing
and the Mid-Tier crashes, just logon to Remedy with that account
On 7/12/07
I'm very new to Flashboards so I don't know if I can code this or not.
I would like to create a flashboard so my support staff knows how long
its been since they have updated tickets.
Some tickets may be in pending or maybe they forgot to call back the
user in a while, so I think I want
Hi Katherine,
Sounds like someone has been developing. Is it at the logon screen
or if it's after you logon what form is it on? Which ever screen it's
on, I would see when the last time it was updated. It may also have
the logon id of who updated it.
Thanks
Steve
On 5/16/07, Katherine
Not sure if this was what you were looking for, but it's an option. I had
used the attached vbs script (rename it with a .vbs extention) before with a
button using a ACTIVE LINK RUN PROCESS in Remedy to auto-create a folder. I
passed the $caseid$ to create the subfolder name then it opened the
I haven't seen anyone on list asking about it so I'd thought I'd ask. Has
anyone used the User Preference Form to keep custom default settings. For
example if I have a support staff who all the time would like to set their
Console View from the default of Myself to Any or Group.
Since that
$ = 'Entry ID'
Field: YourNewField
Value: Your computed value
Fred
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Steven Pataray
*Sent:* Sunday, April 22, 2007 11:15 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Date
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Monday, April 23, 2007
Since we just got upgraded to ARS/HD 6.3 we've lost some real-estate on the
Support/Management Consoles because of the teaser Flashboards on the right
hand side. For those who did not purchase Flashboards, did anyone opt to
remove them to get back the space?
Thanks
Steve
Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 4/20/07, Steven Pataray [EMAIL PROTECTED] wrote:
** My managment would like to have a date included our HelpDesk Case
My managment would like to have a date included our HelpDesk Case number i.e.
HD20070420x. The x would be the actual sequential case number. They
would use this so they know what day a ticket was created. I really don't
want to create another field with this number appended to each other
I had the same problem on my Mid-Tier 6.3. The password which you are
setting in #2 is not the mid-tier password. That server password needs to
match what's in the Remedy Admin tool - File - Server Information -
Connection Settings Tab - Mid-Tier Administration Password field.
Since by default
the || with an
actual carriage return.
*Amanda Pierce*
*PDS Client Systems Development*
*Technology Services*
*Turner Broadcasting System, Inc*
* *
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Steven Pataray
*Sent:* Thursday, March 08, 2007 5:00 PM
I just upgraded from ARS 4.03 to ARS 6.3. I've been using asp forms to send
the email templates to my remedy email address to my HPD:HelpDesk form with
no problems, pretty simple. I'm learned from trial and error that the new
engine has the email instructions form and email template form to help
Did someone update the Configuration Console for Support Specifics--Step 5:
Define Assignment Process? I think if you set the Skill Settings to Assign
to First Individual it'll assign only to the first Individual of the
group.There would be a Last Modified date from the console.
Thanks
Steve
I created a Join between my HPD:HelpDesk and another form so I can do some
comparisons. But it's causing weired problems from my Managment and Support
Consoles saying ARERR [311] Field ID is not related to this form :
536870981. I know that field was one of the Joined form.
So I now want to
I got my Sql backups running at midnight then I have batch files doing
exports every 15 minutes via the Windows Scheduler of any form that would
update. In the batch file it saves the arx files to the local server and to
another server offsight.
The query of course would be anything = $DATE$
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