RE: Example of ARDBC vendor form plugin

Try https://code.google.com/archive/p/arsocial/downloads From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, February 20, 2018 3:02 AM To: ARSList Subject: Re: Example of ARDBC vendor form plugin This file (located on the ar-server)

RE: Email Engine and Office 365

Not sure if this is even remotely related, but when we went to O365, all of our email went to the cloud and then came back in house. Since it came from "outside," it was treated like any other outside email and often would make its way to user's junk mail - and they would complain about not

Filter Notify Action Dropping Fields

We run Remedy as totally customized on Solaris and Oracle. For about the last 10 years, there is a filter associated with our Help Desk form that performs a notify to our maintenance contract vendor, via email, to repair our faulty equipment. In the text of the Notify action, I basically have

Re: Limit Time Of Day a Filter Runs

You could also create an integer field called Hour and, in the first If Action of your Filter, set the field to HOUR($TIMESTAMP$) - then do comparisons. The set fields action will set a value between 0 and 23 based on the 24-hour clock. -Original Message- From: Action Request System

Re: Question on overlays - when?

In the Master Index documentation for 7.6.4, several references to overlays are mentioned. In 7.6.3’s Master Index documentation, there is no mention of overlays. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday,

AR Server Restart Issue

Greetings, I have the following server configuration: ARS 7.6.4 - Customized Environment, Solaris 10, Oracle DB 10.0.2.5 I get the following error in the arerror.log about once per week. The AR Monitor restarts the server within a few seconds. No users have complained. It is just bothersome

Re: BMC Remedy verses HP Service Manager

I found this document from the University of North Texas, College of Business and their evaluation of ITSM vendors: http://www.cob.unt.edu/itds/faculty/becker/BCIS5520/Readings/TOP_10_ITSM_VENDORS_%20service_desk.pdf Kelvin -Original Message- From: Action Request System discussion

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Keith, Just to make sure: You sent this originally: Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf The %20 needs to be between the IT and the HD with no spaces. Alternately, can you change that directory (folder)

Re: Changing servers

Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent:

Innotas-RemedyARS Integration

Greetings Listers, If anyone has any insights on such an integration, please let me know. Kelvin Kelvin R. Wallace Data Processing Manager Office of Agriculture Technology Services Florida Department of Agriculture and Consumer Services (850) 245-1067 - Office (850) 245-1075 - Fax

Re: Why do service requests require a Login ID?

Tony, We use a People profile name of Jane Doe to log calls when the caller is anonymous. Kelvin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Friday, January 24, 2014 12:27 PM To:

Field is there... but not there

Totally customized forms: Form A (display only) gathers info which is pushed to Form B. One field (an optional field) never gets populated in the push. I can go to Form B and enter data in the field and save. The data is still there in the field after the save. If I refresh the form, the

Re: Field is there... but not there

to be able to start saving data in the field. On Thu, Dec 5, 2013 at 7:34 AM, Wallace, Kelvin kelvin.wall...@freshfromflorida.commailto:kelvin.wall...@freshfromflorida.com wrote: ** Totally customized forms: Form A (display only) gathers info which is pushed to Form B. One field (an optional field

Re: Date Query

Mark, I added these fields to the form several years back and it has been helpful in instances like yours: The values are set from the Arrived Time when the form loads. The user can choose 2 for the Month and 2013 for the Year to see all of the tickets that arrived in February,

Re: You do not have permission....(users complain)

Our environment is customized, but we allow others to work on tickets. I have built workflow to trigger a notification to the person the ticket is assigned that someone had modified his/her ticket. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: WWRUG13?

Tommy, We're having it at your place this year! No... last I heard (which has been a few months), it would either be San Jose or Houston (most votes were for The Fairmont in San Jose). Supposedly, they had lined up hotels in both cities - but with no contract. There was a concern that

Re: OFFLIST - Incident Submitter and License terms - Dear BMC have you mislead us?

We run a customized Incident app here and we allow anyone to modify – but when they do, it triggers a notification (to the assigned tech) of the changes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Sent: Friday, November 30, 2012 4:57

Re: Bring back the ARSList MVP for 2013

Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Poston, Lynn Sent: Wednesday, October 24, 2012 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Bring back the ARSList MVP for 2013 Yes. -Original Message- From:

Re: Urgent help Crictical issue

Check to make sure there is no space (or spaces) after or before the 3 digit entry. K -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Monday, April 30, 2012 8:45 AM To: arslist@ARSLIST.ORG Subject:

Two Report Related Issues

I'm having two issues that I know I have seen on the list before, but I cannot find where there has been resolution: First is the ARERR 553 - Operation Requested is too large for a single SQL Command when running reports. I have run these same (saved) reports before and had no issues.

Windows 7 ARS

We installed 7.6.3 User on some Windows 7 32-bit PCs. It seems to work fine except some fields seem to be having non-visible characters added that are causing a problem. In one field, where the user inputs a phone number in the pattern 123-123-1234, an error is generated when tabbing out of the

Re: Windows 7 ARS

have also included the DLL. Also probably why I have not run into this on more mature machines. Jason On Mon, Nov 8, 2010 at 8:20 AM, Wallace, Kelvin wall...@doacs.state.fl.us wrote: ** We installed 7.6.3 User on some Windows 7 32-bit PCs. It seems to work fine except some fields seem

Re: Windows 7 ARS

: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Monday, November 08, 2010 9:21 AM To: arslist@ARSLIST.ORG Subject: Windows 7 ARS ** We installed 7.6.3 User on some Windows 7 32-bit PCs. It seems to work fine except some fields

Error 149: A user name must be supplied in the control record

OK... so I am getting ready to upgrade our dev server to 7.6.3. I've downloaded everything, and installed the User and the Developer Studio. The current server is at 7.0.1 - Patch 1. The User starts up with no problem. However, the Developer Studio gives this error: Developer

Re: Error 149: A user name must be supplied in the control record

server? Also what version Java is on the machine for Developer Studio? Fred Another unlucky person not able to go to WWRUG10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Wednesday, October 20, 2010

Re: Oracle 11g Instant Client...anybody got it to work?

I seem to recall in the past where the client had to be a version behind -- have you tried 11g Release 1? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Thursday, October 14, 2010 2:38 PM To:

Re: missing assets

A couple of things that may be helpful. We have Status Codes for Missing and for Stolen. Generally, we will have a police report for stolen and that can be scanned and placed in an attachment field for that asset. This also helps when auditors are examining the records. For Missing, I have

Re: Reset NextID

I believe it would be: UPDATE arschema SET nextId=value WHERE name='schema name'; From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 17, 2010 10:39 AM To: arslist@ARSLIST.ORG Subject: Reset NextID **

Re: Unable to create cvs file on mid-tier

Isn't CVS the pharmacy? Should it be .csv? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of D Dussie Sent: Friday, September 10, 2010 2:16 PM To: arslist@ARSLIST.ORG Subject: Unable to create cvs file on mid-tier ** Is/has anyone

Re: Sun Server T5120

Eric, We installed ARS on a T2000 in 2006 (it is still there) and never had any performance issues. However, we have home-grown apps and rarely have as many as 50 concurrent users. Oracle 10g and Mid-Tier are on the same box. CPU utilization is always low (5%). We do have Oracle databases

Re: Monitoring Process like Arserver , Apache , Tomcat using Remedy

I have a command called remstat that I run: root more remstat echo echo -- ServletExec - Remedy Mid-Tier -- echo ps -ef |grep newatlanta | grep servletexec echo echo -- AR Server Daemon -- echo ps -ef |grep arserverd | grep servername echo echo -- AR

Re: Location of DDE.INI file

Nyall, I think it is kept in C:\Documents and Settings\user's login name\application data\ar system\home - where the application data directory may be hidden. You also need to make sure that the paths are correct - if you upgraded to a newer version of Microsoft Office, you need to make sure

Re: sun4v architecture

Axton, I have been running Remedy on a T2000 for a couple of years now. It does fine, but the box itself is under-utilized. I started virtualizing that box using Solaris zones a few months ago, and Remedy is still happy. We did get several T5220s a few months back and had issues with firmware

Re: WWRug09

http://www.hardrockhotel.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Linda J Blomberg Sent: Thursday, August 13, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: WWRug09 I am in the process of

Re: CPU spike 100%

I remember someone having an issue with a screen saver on a Windows server - the resource usage would peak when the screen saver kicked in. It is best to use something like blank screen. Hope this is helpful... Kelvin -Original Message- From: Action Request System discussion

Re: Dealing with stolen Assets

I created a filter for our homegrown assets form. Whenever someone modifies the record with a status of Stolen or Missing, it notifies our property custodian - just in case the item becomes found. The custodian can contact the last-modified-by to determine the item's status. The

Re: BMC Remedy Compatibility matrix web page reverted back to old

This is the page that looks up-to-date: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, April 22, 2009 10:54 AM To:

Re: ARS 7.1 on Solaris zones

concurrent users environment, 1 zone for ARS + ITSM + CMDB, one for mid-tier and one for Oracle. It is also a Sun box. Regards, John 2008/12/1 Wallace, Kelvin wall...@doacs.state.fl.us ** John, I don't have ARS running in a non-global zone, but I am thinking about utilizing my T2000 (the ARS

Re: Capture ComputerName and UserName (U)

Try this: $PROCESS$ cmd /c set USERNAME $PROCESS$ cmd /c set COMPUTERNAME Other stuff: $PROCESS$ cmd /c set USERPROFILE $PROCESS$ cmd /c set windir $PROCESS$ cmd /c set OS $PROCESS$ cmd /c set USERDOMAIN $PROCESS$ cmd /c set LOGONSERVER If anyone knows an easy way to capture the IP address,

External Table into a Table Field?

Greetings, Listers... Solaris 10 Oracle 10g ARS 7.0.1 I have a People form (home grown ARS) that has a table field that displays all of the computer related assets assigned to an individual. I have non-computer related asset data in another Oracle table (not ARS) that I also want to

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Has anyone else heard rumors of a Cisco buyout of parts or all of BMC Software - resulting from the California blade server rollout? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday,

Re: ARERR [160] Decompression has failed

What .pdf reader and version are you using? The full description of the error shows: 160 Error Decompression has failed. There was a failure in decompressing the data being processed, for example, when saving an attachment in the Save-Attachment Run Process filter command. The format of

Re: ARS 7.1 on Solaris zones

John, I don't have ARS running in a non-global zone, but I am thinking about utilizing my T2000 (the ARS server) for other uses (ARS would still run in the global zone). This box is way underutilized and I was thinking of adding some zones for web servers. What kind of box are you

Re: How can I tell if tomcat is running?

Steve, Under Solaris 10, it is better to run Tomcat as a service. I had a problem where I would run the startup.sh script and the application would die when the terminal session closed. Letting it run as a service would trigger a restart if the application stops. I can provide notes on

Re: PL/SQL function call via set fields.

Hey B, I think this is the same error I get whenever an attempt is made to use the SELECT on the first attempt. But, it works on the second attempt and every other attempt until Remedy server is restarted. The Oracle error is basically saying that Remedy is not defining the variable before it

Re: Pricing model changed in July 08?

Ivan, I just bought some new AR System fixed and floating licenses in June -- I had some end-of-budget-year money -- my sales rep said the pricing was going up in July. I have seen no documentation and there does not seem to be anything on BMC's website about the pricing changes. The

Re: Help with Oracle select statement

Rick, Try this: SELECT field1 FROM form ORDER BY field2 DESC; Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 16, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject:

Re: OT - Oracle Licensing

Roger, The Oracle pricing scheme is complicated. You can have licenses per named user or per processor (and possibly others). You would probably want the per processor but it depends upon the type of box you have. If you have multi-core processors, there is a formula for calculating the

Re: Error While submitting ticket in IN PROGRESS

Vyas, If there is any workflow in the form that updates or creates records in another form, the Status field the user does not have access to may be in that other form. Hope this is helpful... Kelvin From: Action Request System discussion

Re: User IP Address

Roger, You can capture the IP by creating a field and then running an Active Link Set Fields action of: $PROCESS$ cmd /q /c ipconfig The output to this field would look something like this: Windows IP Configuration Ethernet adapter Local Area Connection:

Re: Remedy Logo on Email Templates

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email

Re: Check ARS services from Unix shell script

Prashant, I have a script I call remstat which is shown below. It allows you to quickly see all of the Remedy processes you wish to monitor. You may need to tweak it for your needs... echo Tomcat - Remedy Mid-Tier - Web ps -ef | grep tomcat echo echo AR Server

Re: Terrible performance - 6 concurrent users

Harry, I've heard of problems in the past where a Windows screen saver would consume large amounts of server resources. HTH, Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Tuesday,

Re: Friday Humor - Questions that have Confused humankind!!

What do you call a male ladybug? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, December 07, 2007 9:54 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor - Questions that have Confused

Re: Barcode Scanning

Dennis, Think of a scanner as an input device, like a keyboard. The scanner plugs into an adapter cable that connects between your keyboard and your computer. When it scans, it sends a signal that your computer interprets as keyboard input. Usually, these scanners can be programmed to allow a

Re: Attachments problem

Satya, There is a limit to the size of a file that may be stored as an attachment, depending upon the database you are using. There is a parameter you can set in ar.cfg (or ar.conf) called DB_Max_Attach_Size to circumvent this limit. Although you think of the size of the file you are

Re: Annoying Full Text License message

Dwayne, Another thing you can do to insure you don't get this message is to add the following to your ar.conf file: Suppress-warnings: 77 Kelvin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent:

Re: Solaris zoned servers (Virtual) : URGENT

Emad, I was told by a Sun Solaris Product Manager that the functionality of zones was built into Solaris 9 - but for Solaris 9 you only have one zone. We have AR 7 running on a Solaris 10 server, but not using multiple zones. We also use Oracle for our db... This whole concept has me

Resolved - Upgrade to 7.0.1 - Problem with Email Notifications

flying everywhere... Thanks, Bruce. By the way, to Mikhail Serate: were you able to get the email engine started? It seemed to be a pathing issue... Kelvin -Original Message- From: Wallace, Kelvin Sent: Tuesday, February 27, 2007 12:00 PM To: 'arslist@ARSLIST.ORG' Subject: Upgrade

Upgrade to 7.0.1 - Problem with Email Notifications

We recently upgraded to 7.0.1 from 6.3 (no patch yet) and everything seemed to work fine, except for email notifications. The email engine is running on the server (Solaris 9) and messages are being created in the AR System Email Messages (just not showing any sent information). The Outgoing

Remedy Error Relating to Crystal Reports

Greetings, Has anyone seen the following error? An error occurred while generating the Crystal report: 0x80043ac1 - IDispatch error #14529 (ARERR 1904) This error occurs when we try to Print Current Case from HPD:HelpDesk. We have not integrated Crystal Reports with Remedy. ARS 6.3

Re: FTS Documentation

You can find documentation on page 248 of the Configuring-700.pdf document. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Guru Sent: Thursday, December 14, 2006 4:30 PM To: arslist@ARSLIST.ORG Subject: FTS

Re: FTS License Upgarde

I had a similar issue. We have been paying for support for Service Desk although we have not actually licensed it on any server. Now we are getting ready to expand from our home-grown Help Desk application to Service Desk and beyond (Change, CMDB, etc.). I created a new dev server and loaded

Re: ARSLIST AWARDS - For Dan

Daniel, I did not hear anyone speak of a location, but I am guessing -- being late October -- maybe Orlando??? Celebration would, of course, be in Halloween attire... Kelvin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Requiered field

** Addis, You need to be aware that every time someone modifies that ticket, they will need to have a value in that field. With workflow, you can have other scenarios Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis

Re: Web server instability

** Brian, What OS are you running these on and what version of Tomcat? Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Monday, May 08, 2006 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Web server