RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Ben Chernys
at the sample ITSM output <http://www.softwaretoolhouse.com/product/SthArch/sample/index.html> on the web. If interested in learning more, send us an email off-list. Cheers Ben Chernys Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 38

RE: Web Services installation 1805

2019-05-13 Thread Ben Chernys
at 5:13 AM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote: Hi Folks, Windows; MS SQL Server; ITSM 1805. Just a quick Q. When 1805 was installed, CMDB Core was installed but CMDB Web Services was not. It turns out BMC said it wasn't needed but apparently, it is. T

Web Services installation 1805

2019-05-13 Thread Ben Chernys
nflict with the installer) Cheers Ben Chernys www.softwaretoolhouse.com -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

SW00453874 claims to be fixed in 8.1.01 patch 1 yet I am encountering (almost) the same issue in 9.1.05 patch 5

2019-03-29 Thread Ben Chernys
work around this problem. I am amazed at the efforts involved and all the work-arounds needed in using this tool. None of these issues exist with Meta-Update and efforts are orders of magnitude smaller. Cheers Ben Chernys -- ARSList mailing list ARSList@arslist.org https

RE: SNOW Migration

2019-03-19 Thread Ben Chernys
fields to a ServiceNow form. Contact me off-list for more info. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:ben.cher...@softwaretoolhouse.com> be

RE: weird problem ARERR 90; need suggestions

2019-02-01 Thread Ben Chernys
server is present and responding as access via other mechanisms is working. The key in this case is why you are not able to access it from the path you are trying. Hopefully, this offers some possibilities, Doug Mueller From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Be

weird problem ARERR 90; need suggestions

2019-01-31 Thread Ben Chernys
3 DB: MS SQL Server 2014 (SP3) (KB4022619) 12.0.6024.0 Cheers, Ben Chernys www.softwaretoolhouse.com -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

RE: Changing a Remedy Login ID In Bulk

2018-12-18 Thread Ben Chernys
I just realised I was responding to an email from May 2015. A bit of a delayed response I’m afraid. I was in an archive data file and it was the top message. I’ll blame age. 😊 Cheers Ben From: Ben Chernys Sent: December-18-18 8:21 AM To: 'arslist@ARSLIST.ORG' Subject: RE:

RE: Changing a Remedy Login ID In Bulk

2018-12-18 Thread Ben Chernys
sports an “Undo” feature. It is free with Meta-Update and is included in free Meta-Update trials. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887

Meta-Update 5.80 Release

2018-11-27 Thread Ben Chernys
console. If you do not have a support login, and would like a trial, please contact us by responding to this email. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:ben.c

RE: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-21 Thread Ben Chernys
Meta-Update will handle direct Remedy <> SN integration including all mappings, attachments, etc as required. Please contact us off-list for more information or a trial. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 G

RE: [E] Re: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior) - Understood, what to do?

2018-10-11 Thread Ben Chernys
lue would be useful. Just not backup and restore. An example for non-null would be when you are copying from Report to another form or even ServiceNow. I suppose I’ll have to let the script writer decide what to do. H. Ben Chernys From: ARSList On Behalf Of Grooms, Frederic

RE: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

2018-10-04 Thread Ben Chernys
ITSM modules. The Report table has not been part of the default Archive configs. Same results with “driver”. I highlighted the file name below in red. Cheers Ben Chernys www.softwaretoolhouse.com From: ARSList On Behalf Of LJ LongWing Sent: October-04-18 3:40 PM To: arslist@arslis

RE: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

2018-10-04 Thread Ben Chernys
C table? Is the record there? On Thu, Oct 4, 2018 at 1:27 PM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote: Hi Folks, I discovered something curious about attachment fields. I've never had an attachment field which had a value (ie a file) with a non-null location in

Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

2018-10-04 Thread Ben Chernys
SQL row: 1 Col 0: 140 > mqry -q select * from B140 where c1 = '842' 131548.456 i ArQryGet returns 0 records for select * from B140 where c1 = '842' Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 38

RE: Data Migration after upgrade from 2 disparate ITSM instances

2018-07-03 Thread Ben Chernys
to us off-list if you want any further information. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:ben.cher...@softwaretoolhouse.com> be

RE: Renaming Business Service Names

2018-07-02 Thread Ben Chernys
configuration sheet for you. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:ben.cher...@softwaretoolhouse.com> ben.cher...@softwaretoolhouse.com Web:

RE: New Meta-Update Samples

2018-05-22 Thread Ben Chernys
desired. Cheers Ben Chernys www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> From: ARSList On Behalf Of Ben Chernys Sent: May-02-18 8:18 AM To: 'ARSList' Subject: AD: New Meta-Update Samples Hi Folks, www.softwaretoolhouse.com <http://www.so

RE: Trouble getting rrrchive to run

2018-05-04 Thread Ben Chernys
Hi Ben, I actually did set the LD_LIBRARY_PATH but it makes no difference. The only thing I don’t get is how to enable that API Logging on that Linux Server. Thomas On 4. May 2018, at 16:11, Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote: Thomas,

RE: Trouble getting rrrchive to run

2018-05-04 Thread Ben Chernys
Thomas, It IS compatible. I know this without using the tool. The API is compatible across all releases with only a few minor problems related to AR_INFO selection values introduced in 9 - which are not affecting you. It is not Misi’s tool. I can run stuff linked with any version against

RE: Trouble getting rrrchive to run

2018-05-04 Thread Ben Chernys
ly do something like retrieve data or issue a query? Logging in doesn't actually do much. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email: Ben.Chernys_AT_softwaretoo

AD: New Meta-Update Samples

2018-05-02 Thread Ben Chernys
two. Any comments would be appreciated. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys_AT_softwaretoolhouse.com W

RE: Copying AI transforms/jobs

2018-02-08 Thread Ben Chernys
components of jobs to other jobs such as copying an output set from one job to another With Meta-Update you can automate any type of data transform in minutes. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile

RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible - view created "OK"

2018-02-01 Thread Ben Chernys
schemas and fields – that duplicate named fields will be allowed? Besides, the clients disallow it. Any responses from BMC would be most appreciated. Cheers Ben From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: January-31-18 8:38 AM To: 'ARSList' S

RE: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

2018-01-31 Thread Ben Chernys
ke thatbut I personally don't think they will use 9.5all of these statements are my own personal thoughts on the subject and not 'inside knowledge' of any sort :) On Wed, Jan 31, 2018 at 8:26 AM, Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote: Hi LJ,

RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

2018-01-31 Thread Ben Chernys
"function" and the SQL view wouldn't build until we got smart and started naming the field something like "functionx". I think the last time I saw this was like in 6.x, maybe even 5.x. Jason On Wed, Jan 31, 2018 at 9:37 AM, Ben Chernys mailto:ben.cher...@softw

RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

2018-01-31 Thread Ben Chernys
you can't do it in Dev Studio either...I would be curious to see a def of the form in questionthis hasn't been possible since I started using remedy in v 3.2not sure how they got it done. On Wed, Jan 31, 2018 at 7:55 AM, Ben Chernys mailto:ben.cher...@softwaretoolhouse.com&g

RE: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

2018-01-31 Thread Ben Chernys
Bug raised; fix ~ 9.5 Ben, Your statement regarding being fixed around '9.5' doesn't make any sense to medid whoever you talked to SAY 9.5 or did they say 'next release', or more likely 'future version'? On Wed, Jan 31, 2018 at 7:59 AM, Ben Chernys mailt

FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

2018-01-31 Thread Ben Chernys
FYI BMC has raised this as a bug and is expecting to fix it around 9.5. Cheers Ben From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: May-29-17 7:57 AM To: 'arslist@ARSLIST.ORG' Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT

FYI: Duplicate Field Names in 9.1.00 201512160229 possible

2018-01-31 Thread Ben Chernys
performance when dealing with this form). This is not a question; it just surprised me. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email: Ben.Chernys_AT_softwaretoolhouse.com

Senior ITSM Consultant available

2018-01-23 Thread Ben Chernys
questions you may have. Thanks. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:ben.cher...@softwaretoolhouse.com> ben.cher...@softwaretoolhouse.com Web:

RE: Report on Support Group Members

2017-12-15 Thread Ben Chernys
E:BMC_HardwareSystemComponent_ Schema 1.2.1.1.2.2.2: BMC.CORE:BMC_BaseElement ))) Schema 1.2.1.2: AST:Attributes ) Schema 1.2.2: BMC.CORE:BMC_BaseRelationship )) Schema 2: AST:Console_Proc_Rel_Count I’ve updated the freebies to include this column and offered a

RE: Best way to delete records

2017-12-10 Thread Ben Chernys
records of a table, there is nothing wrong with truncate. Just make sure you truncate all tables of the DB that represent the single ARS table. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554

AD: Meta-Databot New Feature

2017-12-05 Thread Ben Chernys
s, this will turn a many month operation into a quick overnight run. Contact me off list if interested in a trial or want any questions answered. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 55

AD: Meta-Update for ServiceNow Beta Program

2017-10-17 Thread Ben Chernys
beta program, please send us an email <mailto:mupdsnb...@softwaretoolhouse.com> . Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email:<mailto:ben.cher...@softwaretoolhouse.c

AD: Meta-Databot - new product announcement

2017-10-16 Thread Ben Chernys
Update license! Existing customer can sign on to the support area and download it. It can be downloaded with a trial license <http://www.softwaretoolhouse.com/product/SthMupd/mupd_lic_req.html> as well. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mo

Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on their DB on anything > 7.6.04? - "solved" workaround

2017-05-29 Thread Ben Chernys
:) I haven't tested in on my servers (9.1.02, 8.1, .) to see when it was introduced and the fact that I run UTF-8 may affect the test. Cheers Ben www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent:

Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on their DB on anything > 7.6.04?

2017-05-25 Thread Ben Chernys
d From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Wednesday, May 24, 2017 7:05 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on th

ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on their DB on anything > 7.6.04?

2017-05-24 Thread Ben Chernys
eir DB with anything above 7.6.04? 3. Any comments? Thanks a bunch in advance for your efforts! Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email: Ben.Chernys_AT_s

Re: need input about data migration after Upgrade

2017-04-24 Thread Ben Chernys
ttp://www.softwaretoolhouse.com> Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile:+49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner

ITSM 9.1.2 fields and forms freebies now available

2017-02-01 Thread Ben Chernys
:) Further news: Meta-Archive is now in production use on ITSM 9.1 and we have more customers using Meta-Archive for HTML. Find out why Meta-Archive is chosen on 9.1 by looking at the web site or asking questions off-list. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland

Re: Update worklog (diary ) field from sql - v9

2016-06-12 Thread Ben Chernys
value. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:ben.cher...@gmail.com> ben.cher...@gmail.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys
le checked, but it very well may not have changed. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Thursday, March 17,

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys
o back far enough that that symbol is not defined) or possibly a combination of the two symbols. I have yet to look at the actual INFO values themselves and shudder to think what I may find. Cheers Ben From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: March-01-1

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys
b versions here - https://communities.bmc.com/docs/DOC-37267 Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: 17 March 2016 02:17 To: arslist@ARSLIST.ORG Subject: Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 A

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys
7267 > > Mark > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys > Sent: 17 March 2016 02:17 > To: arslist@ARSLIST.ORG > Subject: Re: Confusion over AR_SERVER_INFO values as changed in the > Rel 9 API > - even w

Confusion over AR_SERVER_INFO values as changed in the Rel 9 API

2016-03-01 Thread Ben Chernys
eservation repository type - 0 ARS */ /* - 10 External */ #define AR_SERVER_INFO_STATS_APISQL_CONTROL 384 /* bitmask Controls API and SQL recording */ Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / D

Re: Data Wizard Tool / Sites - AD

2016-02-19 Thread Ben Chernys
SList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Friday, February 19, 2016 4:57 PM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard Tool / Sites - AD ** Hi Lars, With a single Meta-Update script we built for a customer POC, you can change a configurable set of fields and

Re: Data Wizard Tool / Sites - AD

2016-02-19 Thread Ben Chernys
. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Al

Re: Alternative ARS Installs

2016-01-19 Thread Ben Chernys
o tsnames.ora, wrong java version, and the like, so rerunning the installer is no problem  I sure miss the stack installer !!! Thanks for your email. Cheers, Ben Chernys Senior Software Architect Web: http://www.softwaretoolhouse.com/ From: Action Request System discussio

Re: Failing on ITSM (ARS) 9 install - done (not quite)

2016-01-08 Thread Ben Chernys
ich CentOS version you are on there may be several files to install. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Friday, January 08, 2016 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Failing on ITSM (ARS) 9 install **

Re: Failing on ITSM (ARS) 9 install

2016-01-08 Thread Ben Chernys
Thanks for your email. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 7 + [ DST ] Land: +1 403 240 4377 Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Techn

Failing on ITSM (ARS) 9 install

2016-01-07 Thread Ben Chernys
hile installing ITSM 9? What value does in the AR System Administrator prompt? I tried Demo with no password and Demo with a password. Cheers Ben Chernys www.softwaretoolhouse.com ___ UNSUBSCRIBE or ac

ADV - Meta-Archive for HTML

2015-11-24 Thread Ben Chernys
-MgmtOview.wmv> . For more information or trials, please feel free to contact us. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT - 7 Land: +1 403 240 4377 GMT - 7 Email:<mailto:ben.che

Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys
ARGetMultipleEntries() with all NULL as the second ID, the SQL is generated with an invalid IN clause. This is BMC supplied data BTW. Still, any word from BMC that this has been patched? Cheers Ben From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: November-03-15 16:16

Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys
27;112', '113', '114', ARGetMultipleEntries ==> '115', '116', '117', '118', '0000119', '120', '

Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys
it was a space issue. I removed one condition (order by) from the SQL query, and it worked. Rick On Nov 3, 2015 2:33 PM, "Ben Chernys" wrote: ** Hi All, ARS / ITSM 8.1.0 >>8.1.00 201301251157<< on Cent OS against Oracle 11.2 Interesting trace on this one. The query

ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys
expression - as each Id will be more than 15 bytes. More interestingly, this table has 0 records. The table in Q (schemaid = 1572) is AST:BaseElement - an infamous join J So, has this been fixed in a server patch? Has anyone else seen this? Cheers Ben Chernys <http:

Re: Is there an easy way to move all Change/Incident relationships from one CI to another CI?

2015-10-26 Thread Ben Chernys
Hi Thad, You know how to do it easily – Meta-Update J Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: October-26-15 08:01 To: arslist@ARSLIST.ORG Subject: Is there an easy way to move all Change/Incident relat

Re: ARERR 9755 - any experience with this error? - resolved with libfreebl2.so deletions as per Fred's email

2015-08-19 Thread Ben Chernys
on my list of things to keep in mind. Cheers and thank again! Ben www.softwaretoolhouse.com From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: August-19-15 22:08 To: 'arslist@ARSLIST.ORG' Subject: RE: ARERR 9755 - any experience with this error? Thanks Fred,

Re: ARERR 9755 - any experience with this error?

2015-08-19 Thread Ben Chernys
one in the system library folder instead and that solved my issue. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Wednesday, August 19, 2015 10:26 AM To: arslist@ARSLIST.ORG Subject: ARERR 9755 - any experience with this

ARERR 9755 - any experience with this error?

2015-08-19 Thread Ben Chernys
ltogether successful but was working enough to do writes and set create Archive forms. Cheers Ben Chernys www.softwaretoolhouse.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers

Re: ITSM all modules (all applications) Fields' Usage, Type, Length and other details

2015-08-17 Thread Ben Chernys
pdate. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology

Re: Transition from 7.6.4 to 8.1 impact to reporting?

2015-08-06 Thread Ben Chernys
There are minor changes to existing schemas. If you pick up our Free 7.6.04 and 8.1 forms and fields spreadsheets <http://softwaretoolhouse.com/freebies> , you can easily do “diff”s. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +

Re: 7.6.04 to 9.0 - ADV

2015-07-21 Thread Ben Chernys
ws you to effect numerous changes like those mentioned above and have all the old data brought over under the new rules. Please contact us off-line for more information. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329G

Re: How populate a table in a form with data from other form

2015-05-27 Thread Ben Chernys
The AP stuff predates ITSM and is independent of ITSM. I expect you want the value of the request id. Try AppRequest=$1$ Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:ben.c

AD: Delta Data Migration Tool vs RRRChive vs. Meta-Update

2015-05-20 Thread Ben Chernys
workflow, no staging forms, no filters. Check it out. Trials are free and we can usually solve one customer problem in time for the trial. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

AD: Changing a Remedy Login ID In Bulk

2015-05-16 Thread Ben Chernys
and fields changed. It is not a free product though the script is available for free. Cheers Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web

Re: Retrieving attachments from Remedy Tickets

2015-05-07 Thread Ben Chernys
changes to Remedy BMC customer data without redevelopment or customization of Remedy source code." Contact me off-list for a free trial or presentation. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329

Re: Upgrade to 8.1.2

2015-04-09 Thread Ben Chernys
en Operating companies. It will also move Changes of type Release to the Release module. Let me know if you are interested in a presentation or a trial. Trials are free and limited only by time. Cheers Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutsc

Re: Archive-Delete possiblities for SLM forms

2015-03-23 Thread Ben Chernys
/product/SthArch/Meta-Archive-Fact-Sheet.pdf> Meta-Archive Fact Sheet <http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf> ITSM Archiving White Paper If you are interested in a presentation or a trial, please contact us at sa...@softwaretoolhouse.com

Re: BMC Remedy Attachments

2015-03-10 Thread Ben Chernys
want the flexibility of a scripting language to handle bulk ARS data." For more info please contact me off list. I am currently in MST (GMT – 6) Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Curr

Re: BMC Remedy Attachments

2015-03-05 Thread Ben Chernys
; Update = Tgt, ATT2:AnotherTable, 'Old1' = "$Arg, src$" Assign = asg-sec [asg-sec] AttField1 = Src, AttFieldSrc Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1

Re: CI Relationships

2015-03-02 Thread Ben Chernys
By Other data from the CI's and CTM:People as needed including class specific attributes Server1 Computer System Ben, John, Grimus Group IT 1, Group 2 Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 +

Re: ADV: Meta-Archive Product Announcement: ITSM Archiving

2015-02-27 Thread Ben Chernys
-Archive’s run automation (job management) which can be used on different servers. As soon as I do see Release 9, I am sure I will be able better to comment on differences. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329

ADV: Meta-Archive Product Announcement: ITSM Archiving

2015-02-24 Thread Ben Chernys
or a trial, please contact us at sa...@softwaretoolhouse.com Cheers, Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys_AT_softwaretoolhouse.com Web:

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Ben Chernys
I have used the SSI installer with bad licenses before (due to the case sensitive nature of MAC address on the BMC license generator) and all worked fine. I licensed it after. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380

Re: OT: Setting up a demo environment on LINUX..

2015-02-06 Thread Ben Chernys
I am using VMs with Cent OS with Oracle and ITSM 7.6.04, 8.0, 8.1 all running on a monster host machine (32 cores/64gb, 10k rpm drives) with ESXi as the OS. I have never seen ITSM boot so fast J Don’t know about a script as it was really simple to build the machine. Just follow the BMC ins

Re: CMDB and rrrChive

2015-02-06 Thread Ben Chernys
Just remember that some classes have changed / disappeared and the status etc is moved to a new form. We have Meta-Update scripts that handle all that. Cheers Ben Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329

Re: Ticket Data Migration from 7.5 to 8.1

2014-11-20 Thread Ben Chernys
t have it in their kitty.” Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys_AT_softwaretoolhouse.com Web: <http://www.

Re: CMDB Upgrade/Install - "PC" forms

2014-11-12 Thread Ben Chernys
preadsheet of all forms and fields in ITSM (7.6.04, 8.0, 8.1) is available under Freebies <http://www.softwaretoolhouse.com/freebies/index.html> on www.softwaretoolhouse.com Cheers Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile:

Re: Listing of Forms - ITSM 8.X

2014-10-09 Thread Ben Chernys
We offer a free listing of forms and fields - a 12Mb Excel file. www.softwaretoolhouse.com Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web

AD: RRR|Chive vs. DDM

2014-10-08 Thread Ben Chernys
and migrate things like Change record to Release records. Millions of records have been moved through it – albeit slowly J Cheers Ben Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Re: RRR|Chive vs. DDM

2014-10-07 Thread Ben Chernys
ct catalogue – and even Changes of type Release into Releases – along the way. No it is not free but the costs are small compared to the efforts saved. Contact me off list for more details or trials. Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobi

Re: Automated use of the Data Wizard to rename multiple Companies..

2014-10-02 Thread Ben Chernys
This is the type of task that Meta-Update can do for you quickly and easily. Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: <h

Re: How can I capture the instance ID of a newly created asset?

2014-07-11 Thread Ben Chernys
Hi Rick, Perhaps I've misunderstood your issue, but if not it could be a simple oversight. Presumably you are doing the push to AST:BulkInventory? If so, simply pre-set the GUID with Application-Generate-Guid and then your workflow will have "captured" it J Cheers

Re: 8.1.01 modify all on computer systems to bulk update status

2014-07-07 Thread Ben Chernys
etely unrestricted, good for 30 days, and comes with our Live Install service which will generally solve a business problem for you. In this case, the Live Install would include learning and running this two or three step script. Cheers Ben Chernys Senior Software Architect logoSthInc-sm C

Re: Import CSV on DB level in Remedy ARS 7.5

2014-07-03 Thread Ben Chernys
changing Change to Releases, fixing the CMDB, merging and renaming product and operational catalogues, support groups, even operating companies. For more information visit us at www.softwaretoolhouse.com Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile

Re: ARS forms and number of records

2014-06-24 Thread Ben Chernys
One of the sample scripts of Meta-Update does just that :) It’s about 3 lines, does an SQL query on arschema and picks up a select count(*) for each non-dialog join table. Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329

Re: Syntax needed for a filter to find a number string in HPD:Help Desk Notes field

2014-04-09 Thread Ben Chernys
(including a 3 line Meta-Update script) but a simple set fields by sql will be correct (the replace will replace any such numbers - not ones matching the regex). Cheers Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Importing Foundation Data - New Remedy Install

2014-04-06 Thread Ben Chernys
Hi Tom, Stan, All Yes indeed, there is a better way of doing this J And Stan, it isn’t just Ben Chernys’ Meta-Update any more – we are growing J You can use Meta-Update quite easily to import foundation data directly without producing said template spreadsheets. Meta-Update

Re: Change Template - Authoring group limitation

2014-03-06 Thread Ben Chernys
done lots but I would guess no more than 100. I just sometimes see them as they zoom by - you know 92 of 97, 93 of 97, etc. J Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ]

Re: Unable to set server side logging....ARS 7.604

2014-03-06 Thread Ben Chernys
There’s been so much about this, I decided to pipe in with: for Meta-Update customers, one of the samples sets server logging on. You would just point the script at each server and turn it on. Or even better, repeat the two lines for each server in a batch file. Cheers Ben Ben Chernys

Re: Best method to archive ITSM data

2014-01-16 Thread Ben Chernys
updates are now in progress. Jason, I've emailed you the solution. For others, please contact me if you are interested. Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:

Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

2014-01-14 Thread Ben Chernys
continuously run to keep the new system in sync. For more information, please contact us. Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.

Re: Delta Data Migration for initial data migration.

2014-01-13 Thread Ben Chernys
sformations required, this package is not available with our trial version. For further information on this package, please contact me off-list. For further information on Meta-Update, please review www.softwaretoolhouse.com Cheers, Ben Chernys Senior Software Architect logoSthInc-sm C

Re: RKM mass article retirement

2014-01-08 Thread Ben Chernys
ASCII file and about 5 minutes effort after an hour and a half training free with our trial "Live Install". Please contact me off-line for more information or visit our web site: www.softwaretoolhouse.com Happy New Year to all on the list J Ben Chernys Senior Software Architec

Re: Job Description for an FTE Sr. BMC ITSM Developer

2013-11-19 Thread Ben Chernys
Hi Steve, You might want to add .uk to your domain name - as in step...@aimhire.co.uk J Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith Sent: November-19-13 22:52 To: arslist@ARSLIST.ORG Su

Re: Descriptions on Product/CI Types their attributes and then CI Relationships.

2013-11-04 Thread Ben Chernys
he specific attributes of each CI Class - that is attributes that are defined by that class. Please see www.softwaretoolhouse.com under our "Freebies" and select the version you might want. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobil

Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Ben Chernys
e and re-add the permission. Cheers Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: November-04-13 00:25 To: arslist@ARSLIST.ORG Su

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