Does anyone know the fix when on the Advanced Criteria for approval mappings if
the Risk is Notify if Risk is <.
Don
_
Windows Live Hotmail is giving away Zunes.
http://www.windowslive-hotmail.com/ZuneADay/?locale=en-US&ocid=TXT_TA
We are on ITSM 7 patch 6 in a windows environment. If we create a change and
save it in Request For Authorization they Approval Engine can not find the
approvers. If we save it to draft first and then move it to Request For
Authorizaiton it finds the approvers just fine. Does any know why th
I have a client that would like to have approvals be dynamic.
Here is the situation:
In Change Management they have a couple of CTI's that require approvals,
so I am setting them up via Change Management Non-Emergency...the sequence
is Manager of Task and Change Management. The C
I've come into ownership of a heavily modified CHG:Change form. I'm trying
to set it up so that the approval process will restart if a field is
modified. I saw on the knowledgebase that I can restart it if the Approval
Required field is reset. I don't have an Approval Required field on my form
Do you have entries in both Approver Mappings and Approval Process
Configuration?
Ty
On 3/31/08, Don Simmons <[EMAIL PROTECTED]> wrote:
> **
> We are on ITSM 7 patch 6 in a windows environment. If we create a change
> and save it in Request For Authorization they Approval Engine can not find
>
Yes. I made sure the configuration process was correct and then added the
mappings. The approvers are members of the support group and have the correct
functional role as approvers for the group.> Date: Mon, 31 Mar 2008 13:58:46
-0400> From: [EMAIL PROTECTED]> Subject: Re: Appr
the support group and have the
> correct functional role as approvers for the group.
>
> > Date: Mon, 31 Mar 2008 13:58:46 -0400
> > From: [EMAIL PROTECTED]
> > Subject: Re: Approvals
> > To: arslist@ARSLIST.ORG
>
> >
> > Do you have entries in both Approver Mapp
Hi all !
I have a question about approval engine.
I've seen in the approval server guide that it's possible to schedule an
approval in the process definition of the approval server, but I'm not
suere if I'm understanding this concept well because of my language that is
not english.
In the approv
Hello,
My management has expressed interest in being able to do
approvals, SRM and Change, on their mobile devices. I know BMC offers some
mobile solutions for this but was wondering if there were any other products
out there that could facilitate this. Any opinions and or
Hey everyone,
Is there a way to bulk update approvals for Change? For instance, I have 10
like change requests that need the same approval. Is there a way to "Modify
All" on a Change? I can do it on the Incident form but when I go to the Change
form and try a Modify All it is
ril 18, 2006 2:35 PM
To: arslist@arslist.org
Subject: Approvals
I have a client that would like to have approvals be dynamic.
Here is the situation:
In Change Management they have a couple of CTI's that require approvals,
so I am setting them up via Change Management Non-Emergency...the
seq
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Angela Rash
Sent: Tuesday, April 18, 2006 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Approvals
I have a client that would like to have approvals be dynamic.
Here is the situation:
In Change Management they have a couple of
uest System cc
discussion
list(ARSList)"Subject
<[EMAIL PROTECTED] Approvals
spond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Approvals
26001 is Approval Status field number
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-78
st@ARSLIST.ORG
>
09/12/2006 04:35 AM
Please respond toarslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Approvals
26001 is Approval Status field numberJohn AtherlyAmerican Power Conversion
[EMAIL PR
**
Axton:
Where are the other three rows?
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
AxtonSent: Tuesday, September 12, 2006 9:53 AMTo:
arslist@ARSLIST.ORGSubject: Re: Approvals
**
Version, version, version:
This is
ehalf Of AxtonSent: Tuesday, September 12, 2006 9:53 AMTo: arslist@ARSLIST.ORG
Subject: Re: Approvals
**
Version, version, version:
This is from 5.6.
SQL> edWrote file afiedt.buf
1 select fieldid, fieldname from field where fieldname like '%Approval%' and schemaid in ( 2* sele
Thanks for the info all.
Seems that the 2600070xx fields aren't on my Change form so either they got
deleted or the install ganked. I'll have to keep playing with it and see
what I can come up with.
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Make sure the fields are in your view. I think by default the
'Approval Required?' field is not in any views.
Axton Grams
On 9/12/06, Dylan Thomas <[EMAIL PROTECTED]> wrote:
Thanks for the info all.
Seems that the 2600070xx fields aren't on my Change form so either they got
deleted or the inst
They don't exist at all. Just to double check I exported the form to def and
opened it in notepad and searched for the field by name and by ID, zilch on both
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Hi,
I think what I am asking should be easy but I can't seem to make it work. I
would like to use the out of the box workflows for Change approvals. This would
be simple if I wasn't just handed a new requirement. I need to make the
approvals based on a field we added to the Change fo
Manually adding an approver to the Change Module in 7.5 results in
approvals being bypassed erroneously. You can test this by manually
adding an approver and moving through the process flow. Has anyone dealt
with this or found a work around?
We have automated "collector" forms whi
Finally, the error was in the escalations. They were deactivated.
Thank you!
2012/3/21 Alberto M. Lopez
> Hi all !
>
> I have a question about approval engine.
>
> I've seen in the approval server guide that it's possible to schedule an
> approval in the process definition of the approval serve
Good morning folks,
I'm about to begin working on something and I wanted to run it past you all
first. Our problem is that we rely heavily on Tasks for infrastructure groups
that are part of Change Requests yet approvals for those groups must be done
manually. For example, the DBA team
ns, a list of servers, and a list of people
responsible for those applications and servers as well as the primary
users of those applications.
We are converting to ITSM 7.0, and a major source of contention is that
we will no longer be able to do all of the automated approvals that we
need. For ex
, 2013 at 10:46 AM, Shawn Scutchings <
shawn.scutchi...@gov.ab.ca> wrote:
> **
>
> Hello,
>
>
>
> My management has expressed interest in being able to do
> approvals, SRM and Change, on their mobile devices. I know BMC offers some
> mobile solutions fo
I found it that with BP module of mobility we do provide support for change
approval
http://docs.bmc.com/docs/display/mobitsm7606/Symbols+used+in+the+Approvals+application
~ Vaibhav
On Thu, Jan 17, 2013 at 10:46 AM, Shawn Scutchings <
shawn.scutchi...@gov.ab.ca> wrote:
> **
I implemented a custom bit of code to do email-based approvals which seems to
be the best fit since it doesn't require VPN type of connectivity from the
mobile device. It took me about one work day to create and it's pretty simple
workflow even to validate the approver whether th
: Mobile Approvals
**
I implemented a custom bit of code to do email-based approvals which seems to
be the best fit since it doesn't require VPN type of connectivity from the
mobile device. It took me about one work day to create and it's pretty simple
workflow even to validate the approv
You can do it CHG:ChangeApDetailsSignature form. Search based on your
criterion and then do a modify all.
Regards,
Karthik
On 10 June 2013 20:46, Joe wrote:
> Hey everyone,
>
> Is there a way to bulk update approvals for Change? For instance, I have
> 10 like change requests t
Or use the Approval Central.
- Original Message -
From: "Karthik"
To: arslist@ARSLIST.ORG
Sent: Monday, June 10, 2013 11:19:36 AM
Subject: Re: Change approvals
**
You can do it CHG:ChangeApDetailsSignature form. Search based on your criterion
and then do a modify all.
Monday, June 10, 2013 11:19:36 AM
> Subject: Re: Change approvals
>
> **
> You can do it CHG:ChangeApDetailsSignature form. Search based on your
> criterion and then do a modify all.
>
>
> Regards,
> Karthik
>
>
>
> On 10 June 2013 20:46, Joe < hornetl
Thank you so much for the input. I was not able to approve multiple changes
from Approval Central in ARS 7.0. Would you be able to explain how to do that?
Thank you
___
UNSUBSCRIBE or access ARSlist Archives at www.ars
e"
To: arslist@ARSLIST.ORG
Sent: Monday, June 10, 2013 1:11:03 PM
Subject: Re: Change approvals
Thank you so much for the input. I was not able to approve multiple changes
from Approval Central in ARS 7.0. Would you be able to explain how to
Yeah, 7.0 approval central is much different.
___
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"Where the Answers Are, and have been for 20 years"
Hi List,
I have a virtual machine runing AR 7.5(Patch 6) and SRM 7.6 (Patch 2)
(Platform: Windows Server 2003 DB: SQL 2005)
I recently tried to configure approvals for SRM, however when the command
is sent to the approval engine to create the detail record I get the
following and the Approval
When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change
actually does get approved quickly, but the screen (web or client) doesn't
return for the user doing the approvals. They eventually get a message about a
timeout performing an operation to the DB (ARERR [94] Ti
: Monday, February 08, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 Adhoc approvals
**
Manually adding an approver to the Change Module in 7.5 results in approvals
being bypassed erroneously. You can test this by manually adding an approver
and moving through the process flow. Has anyone
SList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, February 08, 2010 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Adhoc approvals
**
Hi Matt,
I can personally attest to this issue. It seems to me this is a bug.
At this point, you have two options:
1. You can either di
T.ORG
Subject: Re: 7.5 Adhoc approvals
**
We actually don’t use that button, but a collector form does allow our customer
to select from a predefined list of approvers. Because the approver is still
technically manually selected, we have to incorporate the adhoc process.
From: Action Request S
> is still technically manually selected, we have to incorporate the adhoc
> process.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Guillaume Rheault
> *Sent:* Monday, February 08, 2010 2:17 PM
> *To:* arslist
ITSM 7.0.3 patch 8
ARS 7.1 patch 4
ARS on Windows
Remote Oracle DB
My approvals don't seem to be binding to change requests when mapped by
CI Name.
In Application Administration Console I create an approval mapping. The
only fields I fill out are the required ones for the mapping (App
Hello,
Is there an escalation of approvals in CM if it hasn't been approved in a
certain amount of time?
Thanks,
Ranjith
___
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Platinum Sponsor: RMI Solu
e not quite sure how
detailed they should be. I know that the approvals can be configured based
on various different criteria e.g. Impacted areas, Operation Cat, Product
Cat, etc. Now this (approval criteria) is quite a bit of information to
consider so I would like to know what other organisations
, Shawn
Sent: Tuesday, July 10, 2012 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Task Management Approvals
**
Good morning folks,
I'm about to begin working on something and I wanted to run it past you all
first. Our problem is that we rely heavily on Tasks for infrastructure
groups tha
to avoid another
lookup) and Request ID to a custom form.
Custom Form:
This form basically just stores the three fields above, as well as having the
Status to track whether the approvals have been processed or not, a temporary
field for the count of Tasks, a temporary field to store the login
Hello all,
We have built some SRD’s in SRM2.2 (development environment), and exported and
imported them to test. The SRDs are imported in status Draft, we then clear the
Required Approvers and set the status to Request for Approvals and save, the
SRD get then Deployed.
We retested the same
Hi,
In a multi tenancy setup, I was just wondering if anyone has encountered a
problem where an individual from one Company can see records from another
Company.
In the Pending Approval list (web), there have been instances where
individuals have seen all Change Requests rather than what the table
Has anyone configured Due Soon approvals from approval central? Can it be
based on a scheduled start date or must a static interval be defined for the
process?
--
Thank You,
Chris Danaceau
240-386-6728
Confidentiality Notice: This email, including attachments, may include
non-public
We have had some management shifts here and now Manager 1 is the manager of
group A and Manager 2 is the manager of group B.
When the analysts create a CRQ, Manager 1 is showing up instead of Manager 2.
Where all do I need to manually change the Manager name/Info.
I have changed the Application
ARS/ITSM 7.0.2
I am pretty sure there is a way to do this, but it's currently eluding me.
We want to associate CIs (Business Processes) to a Change Request, and have
a person associated with that CI to be automatically included in the
Approval notification process for that RFC.
So how can I do t
Has anyone out there ever play with the 'Approver' tab in Work Orders?
We are trying use it add ad-hoc approvers. Any advise would be appreciated.
___
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"Where the
Do the approvals work for Change Management? That could narrow down whether it
is the Approval Engine or the module.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList
bject: Approvals hanging up
**
When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change
actually does get approved quickly, but the screen (web or client) doesn't
return for the user doing the approvals. They eventually get a message about a
timeout performing an operation
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, AnneSent: Friday, January 21, 2011 12:41 PMTo: arslist@ARSLIST.ORGSubject: Approvals hanging up
**
When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change actually does get approved quickly, but the screen (web
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Tuesday, January 25, 2011 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approvals hanging up
** Anne:
we have the exact configuration (on Windows 2003) and do not experience the
issue b
Using the out of box ad hoc approvals in 7.5 results in an error "Remedy
Application Service Error -- Cannot find first approver". I put in a
defect with BMC and trying to get it escalated. Meanwhile, has anyone
run into this? Anyone aware of a work around..? This is time criti
It's been a little while but from memory you need to change one of the
Phases to CI rather than IA in the Approval Process configuration.. You
can't mix the approval types in the same phase.
> ITSM 7.0.3 patch 8
> ARS 7.1 patch 4
> ARS on Windows
> Remote Oracle DB
>
>
x27;s been a little while but from memory you need to change one of the
> Phases to CI rather than IA in the Approval Process configuration.. You
> can't mix the approval types in the same phase.
>
>
> > ITSM 7.0.3 patch 8
> > ARS 7.1 patch 4
> > ARS on Windows
> &g
: Re: Change Approvals on CIs
It's been a little while but from memory you need to change one of the
Phases to CI rather than IA in the Approval Process configuration.. You
can't mix the approval types in the same phase.
> ITSM 7.0.3 patch 8
> ARS 7.1 patch 4
> ARS on Windows
All,
Hi everyone. Does anyone know of a way to force an ad-hoc approval at a
certain approval phase? Basically, we want the Change Assignee or Change
Manager to have to pick an AD Hoc approver at a certain stage. Has
anyone done this as a customization or have any ideas? Thanks.
Tauf Chowdhur
gs in the AP:Administration to make sure
Escalations are Enabled.
Thanks,
VB
From: Action Request System discussion list(ARSList) on behalf of Ranjith
Sent: Tue 1/27/2009 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Approvals in Change Management
**
Hello,
Is
ction Request System discussion list(ARSList) on behalf of Ranjith
> Sent: Tue 1/27/2009 3:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Approvals in Change Management
>
>
> **
> Hello,
>
> Is there an escalation of approvals in CM if it hasn't been approved in a
>
So I have been asked to create an approval process for SRM that includes
both a management chain and a rules/mappings-based approval. For
example, the management chain process fires and goes for two levels. If
those approvals are obtained I then need to check the
SRS:RequestApproversLookup for
ed a change and manually selected the categories & manually added
one task. Then I moved the change out of draft and the approval mapping
did not trigger. I created a template that with the correct categories
& no task templates and the approvals triggered. Why are the approvals
not trigger
Hi Melanie,
We have 4 different approval processes and they vary slightly based on several
different things. In the config change approvals form we have something like
35 records for the various mappings. You either have to be very general and
hope it catches everything (i.e. map the
oval processes and they vary slightly based on
> several different things. In the config change approvals form we have
> something like 35 records for the various mappings. You either have to be
> very general and hope it catches everything (i.e. map the process to a
> change typ
ARS 7.5 patch 4
ITSM 7.5.01
All,
I'm having an issue with approvals. When I add a business level approval
mapping based on a specific CI Name - it is always invoking and adding a
signature for that mapping even when the CI does NOT exist as a
relationship to the change request.
Team,
In our arerror.log file, getting the below error info. when I will get this
error that time we are facing approval flow is not working properly.
Once, the AR Service has been restarted approval flow is working fine.
390635: AR System server terminated when a signal/exception was received b
Hey guys, a general question regarding approvals.
The People/Org/Support Group relationships allow for "approved by"
relationships for the entity related to the CI.
Does this have any link to the Approver Engine? And if so, what is it? I know
that you can set up approvals for a
No worries!! all resolved!! :)
De : Frex Popo
À : "arslist@ARSLIST.ORG"
Envoyé le : Mercredi 21 novembre 2012 14h28
Objet : SRD Approvals - VERY URGENT -
Hello all,
We have built some SRD’s in SRM2.2 (development environment), and exported and
Check the people form to see if the "Unrestricted Access" button is
checked. I believe when that's checked an individual has access to all
companies tickets and changes
On Wed, Dec 5, 2012 at 7:43 PM, wrote:
> Hi,
> In a multi tenancy setup, I was just wondering if anyone has encountered a
3 9:46 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 CRQ Approvals
**
We have had some management shifts here and now Manager 1 is the manager
of group A and Manager 2 is the manager of group B.
When the analysts create a CRQ, Manager 1 is showing up instead of
Manager 2.
Where all
nformation as you would for any SLAs.
Hope that helps.
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Rick Cook
To: arslist@ARSLIST.ORG,
Date: 01/14/2015 12:44 PM
Subject:Tyin
ying Approvals to CIs
Sent by:"Action Request System discussion list(ARSList)"
**
ARS/ITSM 7.0.2
I am pretty sure there is a way to do this, but it's currently eluding me.
We want to associate CIs (Business Processes) to a Change Request, and
have a person associated
Hi Rick,
One approach would be to build some workflow to populate a field with the
Approver(s) that you could use in a custom Approval process.
As there are Approval fields (Hidden) already on the Change request form,
you can re-use these to place in the Approver(s) into this field where the
App
Hi Philip,
The approvers tab present on wo form is hidden and not as such really
integrated with approval server.
I have integrated wo application with approval server for one of my
customers.
In this particular case, i had made the approvers tab visible to wo users
and added a table to show 3 way
Cool that's exactly what I was looking for. Can you email me off the list
sphili...@gmail.com
On Feb 12, 2015 11:09 PM, "onkar shinde" wrote:
> **
>
> Hi Philip,
> The approvers tab present on wo form is hidden and not as such really
> integrated with approval server.
>
> I have integrated wo ap
I have been asked to create a service that will be required to have 5 different
people approve it before it can progress from stage to stage. Is this possible?
I've looked and the closest I can find is to make the rule so that "All Must
Sign" It can't be that easy, can it?
ITSM 7.6.04
ITSM
Hi all,
We just launched SRM and people fulfilling the requests such as work orders
would like to be able to see who approved the requests. Is there a way of
how they can be able to see which approvals a request (work order) went
through on the fulfillment application such as Work Order.
Thanks
We are seeing an issue where, when we apply a task to a change the next
approval is skipped. For example, if the normal path is Draft->Request for
Auth->Request for Change then if I apply a task while the change is in Draft
status, when the user tries to move the record to the next stage, it go
Hello Team,
I have created a Approval Process configuration for SRD, approval mapping
and created a SRD and moved the status to Request for Approval.
However the SRD went to Deployed which is online.
Inspite of having approval mappings, SRD is going for Approval. Kindly need
your assistance.
Hi Listers,
In the Approvals table in the Approval Central form (Display Only), I'd like to
get the Summary column sorted. The field properties for the Summary is
currently set to Enable Sort = True. I've also updated the underlying field to
have a field length of 255 instead of
record for that specific approval phase.
Regards,
Neha
From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf [EMAIL PROTECTED]
Sent: Friday, October 17, 2008 1:58 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0.3 Change Management Approvals
**
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hi,
We had kind of similar requirement here.
What I was thinking of was to create a new form that would only handle
approvals.
The
Found out this was because I had the Change Implementer Company filled
out on the Role tab of the Approval Mapping. When the change was
created the Change Implementer's Company was null. Once I cleared that
field on the Approval Mapping the system triggered all the approvals as
it was sup
on Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, March 12, 2010 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Change Template Not Triggering Approvals
**
We have created an approval mapping record & a change
Hey Listers!
So we've been running Change 7.02 for about a month now and I've started
getting reports about strange behavior. (either it has just started
happing or people are just now starting to ACTUALLY use the system)
So, our approvals go in 2 phases; first, when the chan
I have a manager that when he clicks on the Approval button on the
CHG:TSKJoinAPDetailSig form nothing happens except for you can see the
button being depressed. This happens in both the client and web. When
running the active link log no enteries are added on the log. He has the
same rights
propose I accomplish this in the Change Management approval
process?
It appears the Change management approval process design is geared
towards individuals or IT support staff, they seemed to forget about
approvals at the business end by more than one person.
Setting up these people in
.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Thursday, July 21, 2011 8:52 AM
To: arslist@ARSLIST.ORG
Subject: change approvals based on CI
**
ARS 7.5 patch 4
ITSM 7.5.01
All,
I'm having an issue with approvals.
We are using Change 7.0.3 p9, Approval Server 7.1 p7.
The 7.0 ITSM Configuration Guide talks about the ability to choose an
"Inherent Group/Role" for an approver. This is supposed to automatically
create individual approvals for each memeber of the specified Group who has
the specifie
Hi Suresh,
You say that issue appears after change approval process. This means that you
can simulate the issue every time so logging can provide information.
In that case could you make following logs:
- approval log set to most detailed information
- filter+api+sql log.
Do you have any pending
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov
Sent: Thursday, April 03, 2014 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Approvals not working properly...
Hi Suresh,
You say that issue appears after change approval process. This means that you
can simulate the issue every time
Check white Paper "Configuring BMC Remedy Approval Server with a separate Plug-
in Server instance"This is applicable for ARserver 8
Thanks
Ravi Rai
> Date: Thu, 3 Apr 2014 17:19:52 +
> From: wrentf...@stratacominc.com
> Subject: Re: Change Approvals not worki
.
May be that is the reason they did not built any logic to look at CI
relationship types to retrieve approvals and just used the approval mapping
form.
On Tuesday, September 18, 2012 2:33:08 PM UTC-7, Eric Chow wrote:
>
> **
>
> Hey guys, a general question regarding approvals.
&
lto%3atommy.morris%40pinebreeze.com>
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Chow
Sent: Tuesday, September 18, 2012 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Setting up appr
RG] On Behalf Of patchsk
Sent: Tuesday, September 18, 2012 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting up approvals for CIs
** At least in the version 7.6.03 there is no link between change approval
mappings and CI relationship type of Approved by.
Approval engine is designed to be out of t
12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 CRQ Approvals
**
Did you look in your Approval Mappings screen?
App Admin Console > Custom Configuration > Change Management > Approval >
Approval Mappings
From: Action Request System discussion list(ARSList)
[mailto:arslist
Hello list,
Is there an easy way to configure sequential approvers for a change within ITSM
7.6.03 Change Management?
Example: Manager A approves --> Manager B approves --> Manager X approves -->
Change can go forward.
I am currently overwhelmed by all the little triggers, buttons and options t
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