Re: Statement of Direction regarding EOL of Remedy User client has been amended.

; > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Robert Molenda > *Sent:* Saturday, July 24, 2010 10:19 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Statement of Direction regarding EOL of Remedy User cl

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Saturday, July 24, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Just my 2 cents here - yes "Co

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

; kelly.ctr.dea...@faa.gov (Business mail) > > > > ---- Original Message ---- > Subject: Re: Statement of Direction regarding EOL of Remedy User client > has been amended. > From: David Sanders > > > > Date: Fri, July 23, 2010 10:46 am > To: arslist@ARSLIST.ORG > &

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

  web http://www.westoverconsulting.co.uk     From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, ShawnSent: Friday, July 23, 2010 3:57 PMTo: arslist@ARSLIST.ORGSubject: Re: Statement of Direction regarding EOL of Remedy User client has been amended.   David,   I

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

list.org] On Behalf Of Pierson, Shawn Sent: Friday, July 23, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. David, I'm aware of that, however, the last time I tried to use Copy to New on something like an Incident

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

on Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bisanti,Susan [CMC] Sent: Friday, July 23, 2010 6:03 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended.   ** Greetings,   My users have complained

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

ist.org] On Behalf Of Easter, David Sent: Friday, July 23, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Hi Shawn, ITSM is an set of applications powered by AR System. Were the enhancement implemented, it would b

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

y, July 23, 2010 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Yes. "Copy to New" is a known enhancement request and is tentatively expected to be available in a future release. -David J. Easter Sr. Product

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Yes. "Copy to New" is a known enhancement request and is tentatively expected to be available in a future release. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Sof

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

om: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bisanti,Susan [CMC] Sent: Friday, July 23, 2010 6:03 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Greetings, My users have compla

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

st.org] On Behalf Of Bisanti,Susan [CMC] Sent: Friday, July 23, 2010 6:03 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Greetings, My users have complained about not seeing the "copy to new" option in the webtool

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Greetings, My users have complained about not seeing the "copy to new" option in the webtool. Any idea if there are plans to add it? Regards, Susan Susan Bisanti CHP et opérations nationales | HPC and National Operations Direction générale du dirigeant principal de I'information | Chief

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

22, 2010 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** What about Modify All? Is there an equivalent solution for this functionality on the Mid Tier? On Jul 14, 2010, at 2:17 PM, "Easter, David" mailto

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

liaison or public relations representative for BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas > Sent: Wednesday, July 14, 2010 12:02 PM > To: arslist@ARSLIST.ORG > Subject: Re: Statement

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

...@arslist.org] On Behalf Of Ddussie Sent: Wednesday, July 14, 2010 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, Not sure if this relates. But the actual runmacro command will this go away with tool? Currently, we

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Again, rather than focusing

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Again, rather than focusing on a particular technology, everyone needs to understand that what

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

equest System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas > Sent: Wednesday, July 14, 2010 12:02 PM > To: arslist@ARSLIST.ORG > Subject: Re: Statement of Direction regarding EOL of Remedy User client has > been amended. > > > &g

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** So no more AR Import? Chas From: Action

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

slist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

gWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I'm curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I'm curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

t: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my op

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Sent: Wednesday, July 14, 2010 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** as long as BMC takes ownership of this, and either ensures it is part of their product.. Lets not get another third part involved.. Flash is

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

David, I appreciate your infinite patience with us J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

entative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Shellman, David > *Sent:* Tuesday, July 13, 2010 2:46 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Statement of Direction

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

: Tuesday, July 13, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** LJ, When I initially read the reply I had the same reservations you were having. It seemed that Dave's response was that the ODBC driver was

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** LJ, When I initially read the reply I had the same reservations you were having. It seemed that Dave's response was that the ODBC driver was also going away. My reply was a wish/hope tha

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Tuesday, July 13, 2010 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Ahthat's th

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

AR System data using Access, Excel, etc. Dave _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy Use

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

rslist.org] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** ? So that's to say that the ODBC driver is also going away then.interesting. Not saying that at

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Hi Dave, This is answered

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

010 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, I'm not sure that statement directly addresses the ODBC DriverI don't know about BMC, but I don't personally consider the ODBC to be one an

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

n list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, July 13, 2010 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, You may not be able to answer this question here. I&#

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

T.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, You may not be able to answer this question here. I'll through it out there any way. We have a number of automated and manual processes that connect to the AR System from Access, Excel,

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Hi Peter, There are several options for this situation: 1. As announced, AR System 7.6.03 will include an embedded reporting engine that will enable ITSM OOTB reports

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Of Lammey, Peter A. Sent: Tuesday, July 13, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, How will Crystal Reporting for the Remedy ITSM applications be supported after version 7.6.03 if the Remedy User

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Direction regarding EOL of Remedy User client has been amended. ** I wanted to alert everyone that the following Statement of Direction has been amended. (Statement of Direction) End of Life for BMC Remedy User PDF<http://documents.bmc.com/products/documents/61/94/106194/106194.

Statement of Direction regarding EOL of Remedy User client has been amended.

I wanted to alert everyone that the following Statement of Direction has been amended. (Statement of Direction) End of Life for BMC Remedy User PDF http://documents.bmc.com/products/documents/61/94/106194/106194.p