My advice would be to forget W altogether. They may think they’re agents for
Elecraft, but they have little or no stock of anything new. They don’t even
advertise the K4 any more and unless they suddenly found a competent engineer
and bought suitable test equipment, they cannot honour warranty
Waters & Stanton are the Elecraft distributors in the UK. According to the
Elecraft web site, they offer "the complete range of Elecraft products, with
warranty backup and technical assistance". Effective July 1st, 2023, Waters &
Stanton moved location, and now operate as part of the
To: rikoski mailto:riko...@rikoski.com>>
Cc: Elecraft Reflector mailto:elecraft@mailman.qth.net>>
Subject: Re: [Elecraft] Elecraft Service
Message-ID: mailto:b330bad1-a553-45e2-87af-ada5d64f4...@elecraft.com>>
Content-Type: text/plain; charset=us-ascii
Hi Richard,
I'm investigating
gt; To: rikoski mailto:riko...@rikoski.com>>
> Cc: Elecraft Reflector <mailto:elecraft@mailman.qth.net>>
> Subject: Re: [Elecraft] Elecraft Service
> Message-ID: <mailto:b330bad1-a553-45e2-87af-ada5d64f4...@elecraft.com>>
> Content-Type: text/plain; charset=us-ascii
&g
Hi Rick,
I don't have any updated info on your K3 at this time other than verifying it
is here and ready to be diagnosed.
The good news is that we just freed up more resources to help expedite all
repairs.
73,
Wayne
N6KR
> On Apr 25, 2022, at 2:40 PM, rikoski wrote:
>
> Hello Wayne,
>
Hello Wayne,
When will my K3 be diagnosed? What did you find?
Thanks,
Rick W9ZD
Message: 2
Date: Thu, 21 Apr 2022 07:08:21 -0700
From: Wayne Burdick
To: rikoski
Cc: Elecraft Reflector
Subject: Re: [Elecraft] Elecraft Service
Message-ID:
Content-Type: text/plain; charset=us-ascii
Hi
*OK, Steve When is the last time you tried to send in a unit for service.
I am #5 and have been since January. Saying you support the K3 and actually
doing it are two different thin*gs.
Rob
I am sorry you are without your unit.
Regarding your question. For over 15 years I have been using
situation every day.
73
KA7FTP
Len
-Original Message-
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Toast
Sent: Friday, April 22, 2022 8:04 PM
To: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Elecraft Service: we hear you
OK, Steve
OK, Steve
When is the last time you tried to send in a unit for service. I am #5 and
have been since January.
Saying you support the K3 and actually doing it are two different things.
Rob
Sent from my iPhone
> On Apr 22, 2022, at 9:43 PM, Steve Hall <99sun...@gmail.com> wrote:
>
> -the
-the K2, still in production after 20 years
- the KX3, still in production after 10 years
- the K3 (going on 14 years;
Wayne,
I think this service record is outstanding. I think it is unfair to ask
for more. These are unusual times and Elecraft is doing just fine.
CESSB is fantastic. What
p ...
73
Lyn, WØLEN
-Original Message-
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Lou Mecseri
Sent: Thursday, April 21, 2022 4:56 PM
To: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Elecraft Service
Dr. Bill,
I am 85, and have an
Joe K2UF
-Original Message-
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Ronnie Hull
Sent: Friday, April 22, 2022 7:14 AM
To: Jim Stockwell
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Elecraft Service
I’m in same boat Jim
On 22/04/2022 13:15, elecraft-requ...@mailman.qth.net wrote:
Many of you have already articulated the present challenges we and other
electronic companies face. It comes down to two things: the design lifetime of
modern, miniature components like ICs and connectors; and a fickle supply
know so that the K3 just didn't set
there for who knows how long. So, will let it sit here till they can check it
out. I can wait.N2TK, Tony
-Original Message-
From: Jim Stockwell
To: elecraft@mailman.qth.net
Sent: Fri, Apr 22, 2022 1:23 am
Subject: [Elecraft] Elecraft Service
I
I’m in same boat Jim. Currently using a borrowed 7300 but I have to give it
back this coming week so at that point I’m just off the air. I’m number 18 on
the list since February with no change
My K3 had just come back from Elecraft after a repair and failed almost
immediately. I guess that
On 4/21/2022 1:52 PM, turnbull wrote:
It is not so long ago that the K3S and slightly different K3 were in
production. Certainly not seven years for the K3S. I am dissapointed with
Elecraft on this issue.
Hi Doug,
The K3 was first sold in late 2007-early 2008, designed around parts
I also have a K3S in need of service. I submitted an Elecraft support request
on February 7, 2022 and was told that I was #11 on the wait list. After
waiting 6 weeks, I send another email to Elecraft support to see if I had moved
up on the list. At that time I was told "While you're # 11 on
Boy, a lot of comments on this topic. I'll try to brief:
I bought my K3/10 in 2010. My primary use was for eme using
transverters so I did not need 100w version. I did buy the KXV3 and
TCXO-03, EXREF, and KRX3. Decided on the 8-pole filters (13, 2.8, 0.400
MHz in the main Rx and 2.8 in
Thank you!
On Thu, Apr 21, 2022 at 4:31 PM Wayne Burdick wrote:
> >
> > On Apr 21, 2022, at 3:24 PM, Richard Hill wrote:
> >
> > I thought the last call was to get on a list so they knew how much to
> order when suitable parts were found, and ultimately acquired, so they
> could build and ship
>
> On Apr 21, 2022, at 3:24 PM, Richard Hill wrote:
>
> I thought the last call was to get on a list so they knew how much to order
> when suitable parts were found, and ultimately acquired, so they could build
> and ship to know purchasers…and perhaps more.
Yes. We completed that
Tim N9PUZ has an excellent point. Manufacturers of any long-lived electronic
equipment have a neverending battle with component obsolescence. Say an FPGA
goes end-of-life and there is no pin-compatible part. This is a problem that I
have had professional experience with -- and which AFAIK has
On 2022-04-21 14:49, Wayne Burdick wrote:
It comes down to two things: the
design lifetime of modern, miniature components like ICs and
connectors; and a fickle supply chain--one that imploded because of
events of the past two years.
This reminds me of a youtube video I recently watched.
I thought the last call was to get on a list so they knew how much to order
when suitable parts were found, and ultimately acquired, so they could
build and ship to know purchasers…and perhaps more.
NU6T
On Thu, Apr 21, 2022 at 3:11 PM Julia Tuttle wrote:
> Wait, so what is the deal with K3
OK - I have to respond to this one.
A sign in my local gas station sums it up - "The whole world has gone mad.
Don't take it out on the ones who show up"
I'm 100%c certain that Wayne, and everyone else at Elecraft want to provide
the absolute BEST customer service to ALL of their
Wait, so what is the deal with K3 modules? I thought there was a "last
call" for orders a while back. Are y'all finding second sources or
re-engineering modules to make those available again?
On Thu, Apr 21, 2022 at 5:49 PM Wayne Burdick wrote:
> In response to this voluminous thread:
>
>
Thank Wayne, you will not receive a similar policy statement from ICOM,
YAESU or any other HAM gear manufacturer.
Thank You Wayne/Elecraft/
73, Lou KE1F
On 4/21/2022 21:49, Wayne Burdick wrote:
In response to this voluminous thread:
First, I'd like to thank everyone who has purchased and
And we ALL appreciate the products and services you are famous for, Wayne! My old K3
(SN 1540) runs for hours almost every day ;-) And I love it! GL and VY 73, Lance
On 4/21/2022 21:49:02, Wayne Burdick wrote:
In response to this voluminous thread:
First, I'd like to thank everyone who has
ubject: Re: [Elecraft] Elecraft Service
I’ve been waiting three months just to get an RA for my K3 Ron W5SUM
Sent from my iPhone
On Apr 21, 2022, at 9:09 AM, Wayne Burdick wrote:
Hi Richard,
I'm investigating this and will get back to you ASAP.
Wayne
N6KR
On Apr 21, 2022, at 6:23 A
what I find interesting is that MANY of our towns/counties and states
continue to purchase MOTOROLA radios, which has support for 6 years.
I may be incorrect , but I am the belief after 6 years your Moto is on
its own, with NO factory support. AND THEY CHARGE A LOT
Sad as many of their
In response to this voluminous thread:
First, I'd like to thank everyone who has purchased and enjoyed using our
radios. It's heartwarming to hear of your continued support.
Many of you have already articulated the present challenges we and other
electronic companies face. It comes down to two
That's what modular design was supposed to address ... as originally
advertised. Modules being no longer available negates that entirely.
Dave AB7E
On 4/21/2022 2:19 PM, Alan Bloom wrote:
Modern amateur radio transceivers are marvels of technology that run
rings around the radios of
The answer to your question is simple. My "expectation" was based upon
what Elecraft told us back then. Whether I had any right to believe it
or not, Elecraft advertised their products as having long term support
because the design of the radio was modular and subassemblies could be
There is a 52 year old Drake B-line in my shack
In those days, radios were easily field-repairable. If one quit
working, you replaced a tube or perhaps a burned-up resistor or
dried-out electrolytic capacitor. Almost all the parts were standard
devices that you could order from a parts
] Elecraft Service Dave:> On Apr 21, 2022, at 2:11 PM, David Gilbert
wrote:> > > For most other brands you can find a repair
center somewhere certified by the manufacturer. Elecraft has never done that,
and now that they no longer support replacement modules and appear to have
s
Seriously mislead? Really? Or was it unrealistic expectations
(depending on when you bought too).
Does the K3 meet your current and expected needs NOW, while it is
working? Then enjoy it. Buy parts as you can to repair or upgrade it;
listed weekly on most email lists; at a discount cost
+00:00) To: Cc: elecraft@mailman.qth.net Subject: Re:
[Elecraft] Elecraft Service I don't think many of us would be happy with the
change in pricing ifElecraft were to guarantee the ability to replace and
repair radios for along period of time. Many electronic components go "end of
No radio is ever "toss and replace" if it is cared for.
There is a 52 year old Drake B-line in my shack that has never been back to
Miamisburg, and a Hallicrafters T.O. keyer of the same vintage that has never
revisited Chicago.
There is a 46 year old KWM-2A that has never taken a trip back to
Dave:
> On Apr 21, 2022, at 2:11 PM, David Gilbert wrote:
>
>
> For most other brands you can find a repair center somewhere certified by the
> manufacturer. Elecraft has never done that, and now that they no longer
> support replacement modules and appear to have significantly pared down
I don't think many of us would be happy with the change in pricing if
Elecraft were to guarantee the ability to replace and repair radios for a
long period of time. Many electronic components go "end of life" very
quickly. Some percentage of those parts will break over the life of a
product.
For
Well, that’s a great question but angled to a non answerable solution.
My take, and remember I live in New York, when companies put out a new model,
some run to try the new flavour of the day. Now that the bloom is off the rose
so to speak, we look back and see or ask ourselves being the times
For most other brands you can find a repair center somewhere certified
by the manufacturer. Elecraft has never done that, and now that they no
longer support replacement modules and appear to have significantly
pared down their own repair services, I will pretty much be left high
and dry if
One simple question (with no implied or stated answer):
What would make a K3 a poor choice now, compared to other (used) brands?
It still works better than many (most) other brands, the only real risks
are lack of parts when repairs are needed, as with any other brand and
no more updates
Supporting out of production products can require a lot of money and
effort. I'm not going to advise Elecraft how to run their business but I
think Flex, one of their worthy competitors, transitions repairs to
qualified 3rd party companies when they stop production of older models.
This provides a
This is my first post since I became an Elecraft owner back in 2009. I made
the move to Elecraft after visiting with Gene Zimmerman the then QST VHF editor
at the Elk Grove IL Central States VHF convention. Gene was a friend and was
"over the moon" with his K3 and I had been looking for
l
> Sent: Thursday, April 21, 2022 9:47 AM
> To: Wayne Burdick
> Cc: Elecraft Reflector ; rikoski <
> riko...@rikoski.com>
> Subject: Re: [Elecraft] Elecraft Service
>
> I’ve been waiting three months just to get an RA for my K3 Ron W5SUM
>
> Sent from my iPhone
>
r. William J. Schmidt - K9HZ J68HZ 8P6HK ZF2HZ PJ4/K9HZ VP5/K9HZ PJ2/K9HZ
VP2EHZ
-Original Message-
From: elecraft-boun...@mailman.qth.net On
Behalf Of Ronnie Hull
Sent: Thursday, April 21, 2022 9:47 AM
To: Wayne Burdick
Cc: Elecraft Reflector ; rikoski
Subject: Re: [Elecraft] Elecra
I’ve been waiting three months just to get an RA for my K3
Ron W5SUM
Sent from my iPhone
> On Apr 21, 2022, at 9:09 AM, Wayne Burdick wrote:
>
> Hi Richard,
>
> I'm investigating this and will get back to you ASAP.
>
> Wayne
> N6KR
>
>
>> On Apr 21, 2022, at 6:23 AM, rikoski wrote:
>>
Hi Richard,
I'm investigating this and will get back to you ASAP.
Wayne
N6KR
> On Apr 21, 2022, at 6:23 AM, rikoski wrote:
>
> I got an RA number and sent my K3 to Elecraft for service going on 3 months
> now.
>
> It has not been seviced; nor diagnosed.
>
> I phoned a month ago and was
I got an RA number and sent my K3 to Elecraft for service going on 3 months now.
It has not been seviced; nor diagnosed.
I phoned a month ago and was told I was number 12 on the list.
I phoned yesterday and was told I was number 8.
I moved up four places in a month?
I’ve had nothing but great service from Elecraft. Make sure you
give them a fair opportunity to get back to you. It will be worth it.
Bob. K0RKH
Sent from my iPhone
__
Elecraft mailing list
Home:
UPS
delayed the delivery until 6/2 due to a local backlog.
73 de Bruce, N7TY
Yuma, AZ
www.qsl.net/n7ty
-Original Message-
From: elecraft-boun...@mailman.qth.net On
Behalf Of Dave Cole
Sent: June 3, 2020 04:30
To: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Elecraft Service
Hi bruce
] Elecraft Service
Hi bruce,
It is interesting you mention this, I was just wondering how long the
backlog was for repairs due to COVID issues... What was your tuner time
from sending it in, to getting it back?
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL
Outstanding service, as usual.
Now if ALL companies (not just ham radio) provided this level of service...
Dave wo2x
Sent from my iPad
> On Jun 3, 2020, at 1:12 AM, ockm...@gmail.com wrote:
>
> A few months back I won the ARRL Auction for a KPA1500. It was my
> understanding this was
Hi bruce,
It is interesting you mention this, I was just wondering how long the
backlog was for repairs due to COVID issues... What was your tuner time
from sending it in, to getting it back?
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
A few months back I won the ARRL Auction for a KPA1500. It was my
understanding this was the one the League used to test for the QST review on
the amplifier.
It operated flawlessly for a few months, then I did something wrong after
doing some work to my Vertical and it stopped putting out
Good evening all
I am truly amazed at the quality of Customer Service I just received. It takes
a lot to impress me, Doug and crew did a fantastic job helping to trouble shoot
a potential newby configuration issue. The Disney company does fantastic
customer service trainings for all their
My K3 died a couple of weeks ago after I installed the 2m module. I guess my
static electricity protection was lacking although I did the work on a
static mat and had my wrist strap on all the time, grounded to the station
ground.
In any case, I sent the K3 to Elecraft, got a confirmation email
Over the weekend I online-ordered a BL2. Got an email today from
Madelyn Gomez at Elecraft about a problem with my credit card. Turned
out to be a bad expiration date. My fault - one of those correctly
incorrect errors that are difficult to program for.
I was concerned I'd made the same
VE3VAW said.
-Lastly, if you have an older K3, be prepared or able to do or willing to
farm out the K3 IF I/0 modification. Yes, its only a resistor change, but
for me the SMD caught me blind-sided and I messed up. I killed some board
traces, killed the SMD JFET etc. Not pretty, not my
Several weeks ago I sent my K3, #1665, back to Elecraft for production
updates since Oct '08. My K3 was factory assembled and has most options.
Elecraft Service, Rene K6XA, did an excellent job. The radio now equals or
exceeds current production specifications and is essentially new again. It
I could not agree more. Rene did the work on my K3 as well.. I purchased
mine used and thought it had a few issues. Instead of trying to resolve
them myself, I sent it to Elecraft for a check up and installation of
an option I wanted but was not included on my k3 (sn 2090). Rene called
me at
Elecraft Service, Rene K6XA, did an excellent job. The radio now
exceeds current production specifications
73 k5mm/ron
Please inform in what way?
Jim SM2EKM
__
Elecraft mailing list
Home:
@mailman.qth.net
Subject: Re: [Elecraft] Elecraft Service
Elecraft Service, Rene K6XA, did an excellent job. The radio now
exceeds current production specifications
73 k5mm/ron
Please inform in what way?
Jim SM2EKM
__
Elecraft mailing list
Ed,
Yikes you're right about Rene K6XW. I was so excited about the radio I blew
his call.
Thanks,
K5mm/ron
-Original Message-
From: Ed Muns [mailto:w...@msn.com]
Sent: Tuesday, February 02, 2010 2:07 PM
To: r...@k5mm.com
Subject: RE: [Elecraft] Elecraft Service
Rene's call sign
Try this with your YaeComWood service dept.
Last night I noticed that my Sub RX would not work on 12 or 10 meters.
When the Sub was switched on I would get an ERR-PLL in the B VFO on one of
my K3s. I did a check on the other K3 and it worked fine on all bands.
A quick look at the manual said
encoder) since I'm
out of warranty. A great radio, but it hasn't been reliable for me.
Rob
NV5E
From: beme...@bellsouth.net
To: elecraft@mailman.qth.net
Date: Tue, 8 Sep 2009 16:08:04 -0400
Subject: [Elecraft] Elecraft Service - OUTSTANDING
Try this with your YaeComWood service dept.
Last
Robert Allbright wrote:
I ordered a KK7uq IMD meter from USINTERFACE several weeks ago
Paypal made the payment on 12th June but I have not received the
'thing' yet. I have emailed Glenn W3GWW @ usinterface.com several times
without getting a reply.
I'm contrasting this very poor service
I do not know if you have Gelnn's phone number, but it is 410-272-9110.
I purchased an interface cable from him at Dayton for the K3 and also
purchased a RigExpert SD from him two years ago and have always received
great service and call backs within 24 hours and even on weekends when I
Thanks to Julian G4ILO and Craig KA0CT for your positive comments.
Well, today I received an email from Glenn W3GWW stating that they
had been on holiday until June 28th and due to Field Day had sold
out of the IMD meter. However, they will be shipping mine on 9th July.
My concern was the big
I ordered a KK7uq IMD meter from USINTERFACE several weeks ago
Paypal made the payment on 12th June but I have not received the
'thing' yet. I have emailed Glenn W3GWW @ usinterface.com several times
without getting a reply.
I'm contrasting this very poor service with the superb service /
Amen to that!!!
Julius
n2wn
If people told you Elecraft had good customer
service, they did not represent it correctly.
Actually, Elecraft service is world class, excellent,
exemplary, unrivalled.
I am sure there is a practical explanation to why your
experience is contrary to what so many
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