Are you using sendmail or smtp to send? Could be a problem of bare lf ?
Il giorno 18/nov/2010 02:25, Mikola Rose mr...@power-soft.com ha
scritto:
Does anyone know why I otrs would have issues with sending notifications?
Wed Nov 17 17:14:18 2010 notice OTRS-CGI-10 Sent agent 'OwnerUpdate'
Gerald Young wrote :
[...]
Otherwise, I'm not entirely certain that the ticket can be forwarded as a normal email
without some development.
Hi Gerald,
many thanks for your answers and the quick reply time.
I have to rethink the problem. I assumed that it would be easy to access
the email
Hi Marius,
There's an issue when installing OTRS ITSM:
http://bugs.otrs.org/show_bug.cgi?id=6161
You can find an altered package for the Change Management installer in the
bug report, plus a package called 'parent' which you'll need when installing
on Perl 5.10.0 or lower.
HTH,
Mike.
On Wed,
What about using a combination of GenericAgent and Event Based notification?
* Use a GenericAgent job to move to some special queue.
* Create an event based notification to send the text to the
predefined address if a ticket is moved into this queue.
Yes, it would be nicer if GenericAgent would
Michiel Beijen wrote :
What about using a combination of GenericAgent and Event Based notification?
* Use a GenericAgent job to move to some special queue.
* Create an event based notification to send the text to the
predefined address if a ticket is moved into this queue.
Hi Mike,
thanks for
Dear All,
I have otrs 2.4.9 installed on Ubuntu 10.04.
I'd like to authenticate my customers using Active Directory installed
on Windows 2003.
I read a couple of templates as well as the admin manual but I failed
so far.
Any help will be much appreciated.
--My config.pm
package
Parag Bhalerao wrote :
I was wondering if there is a way to define user levels. For example,
Hi Parag,
this is possible and common, please see chapter 5.2 of the manual for
your version (http://doc.otrs.org/).
You have to define groups and then assign roles or users to that groups.
Using
If you are receiving large volumes of tickets, this may not be as effective
as implementing
procmailhttp://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch,
which handles tickets instantly.
On Thu, Nov 18, 2010 at 2:56 AM, Christian Kyony
Gerald Young wrote :
If you are receiving large volumes of tickets, this may not be as
effective as implementing procmail
http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch,
which handles tickets instantly.
Hi Gerald,
thanks for writing
Hi,
does someone know why chanigng the ticket title isn't logged in the
ticket history ?
I'm not sure whether I should report this as bug or feature request.
Usally OTRS documents the whole life of a ticket to be on the safe side.
IMHO changing the ticket title is a critical action since a
Luca Maranzano wrote :
we are currently using Otrs 2.3.4 and planning the upgrade to the 3.0.
In our current setup, it is possible for an agent to close a ticket
which has already been closed. Is it possibile to prevent this
operation? this is a problem for us, since it breaks the time
Michiel Beijen wrote :
There's an issue when installing OTRS ITSM:
http://bugs.otrs.org/show_bug.cgi?id=6161
You can find an altered package for the Change Management installer in
the bug report, plus a package called 'parent' which you'll need when
installing on Perl 5.10.0 or lower.
Hi
I have tried both.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Thursday, November 18, 2010 12:15 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Unable to send agent notifications
Are you using sendmail or smtp to send?
hum...
Could be something like
http://www.mail-archive.com/otrs@otrs.org/msg24939.html ?
On Thu, Nov 18, 2010 at 6:19 PM, Mikola Rose mr...@power-soft.com wrote:
I have tried both.
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
*Marco Vannini
*Sent:*
I was thinking it would sure be handy if I could just download a vmware
virtual machine with OTRS 3.0 installed and ready to customize. Wouldn't
that be a fantastic way to get people to use it? Does this already exist?
We're currently using 2.3.3 and I'd like to start evaluating 3.0.
--
Wes
On Thu, Nov 18, 2010 at 12:46:00PM -0500, Wes wrote:
I was thinking it would sure be handy if I could just download a vmware
virtual machine with OTRS 3.0 installed and ready to customize. Wouldn't
that be a fantastic way to get people to use it? Does this already exist?
We're currently
Why do you mention the closed/proprietary VMWare and not KVM ?
We're in the open source world...
Except we're not. OTRS is typically used in business environments, where KVM is
not common, but VMWare is.
I would find such a VM image very useful as well. It's a major pain right now
to build
plug
You can try out OTRS using OTRS OnDemand - it runs OTRS 3 and is a way
to test out OTRS quickly. A 30-day trial is free, and you can if you
want after the 30 days either start paying and keep using (and it's a
small fee) or use the Pack Go option to move to an on-premise OTRS
system
Customer Company Admin
Should see all the tickets from his company created by all the
customers\
Regular customer users should see only their own tickets
In OTRS 3.x, you can do this. (doesn't work in 2.4.x)
You can explicitly attach a permission group to a module registration
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Michiel Beijen
plug
You can try out OTRS using OTRS OnDemand - it runs OTRS 3 and is a way
to test out OTRS quickly. A 30-day trial is free, and you can if you
want after the 30 days either
On Thu, Nov 18, 2010 at 01:24:14PM -0600, David Boyes wrote:
The problem is that the currently available packages for installing OTRS
from the distributors (RH, Debian, etc) are either 1) ancient (2.4.2 for
RH), or 2) broken (Debian) in that they use a path naming structure that
breaks the
FWIW, I'm working on a new Fedora package (in fact, I'm using OTRS 3
already in a pilot system using my own package), which should also
work for RHEL6 (and CentOS etc.) in the future (but if RHEL+EPEL has
all Perl deps I do not know yet). I started with the old (Fedora 7)
package, but that
On Thu, Nov 18, 2010 at 02:08:29PM -0600, David Boyes wrote:
Something that would be interesting to know: would the OTRS developers
accept using something like cmake to do their builds? If so, then it's
relatively straightforward to use cpack to generate both RPMs and .DEBs
(as well as MAcOS
Not sure what problem this would solve...
Mostly to help autogenerate the various files needed to create the package in
different forms and keep them updated without manual intervention, and to
specify the install steps in a generic way across systems. That's the part that
I find most tedious
Thanks
I work with the version 2.4.7
But how i make the link between the company and the client.
Sorry but i don't find the option
--- El mié, 11/17/10, Elva Novoa e...@otrs.com escribió:
De: Elva Novoa e...@otrs.com
Asunto: Re: [otrs] Customer Company
A: User questions and discussions
Elva -
Is there an option that must be set to have this dropdown displayed if I'm
running v3.0.1? From Admin -- Customer Companies, I set up a few unique
companies. If I then go to Admin -- Customers -- Add Customer, the
CustomerID field is just a normal text entry field... not a dropdown.
I have others questions
I work with the conection with the Ldap. So, can I create the customer_company
directly from the OTRS?
And
Some of my clients are from the Ldap, but i have another clients external that
create ticket via email:
How i can make for change the information of my clients
On 11/18/10 10:19 AM, Jos Vos j...@xos.nl wrote:
Why do you mention the closed/proprietary VMWare and not KVM ?
Because I use vmware and I've never heard of KVM. I meant no insult.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
In the admin area go to Customer Company and add a new one (remember the
CustomerID), after that you can modify your existing customers or create
new ones, and associate them with that company by having the same entry
in the CustomerID.
Regards,
Elva
On 11/18/2010 3:39 PM, Jober Mijares wrote:
On Thu, Nov 18, 2010 at 05:22:33PM -0500, Wes wrote:
Because I use vmware and I've never heard of KVM. I meant no insult.
Don't worry, I did not see it like that. I just want to keep people
awake about the right choice (in moral sense, practice is sometimes
different in the corporate world, I
Hi Mark,
Yes, in the you have to open the Defaults.pm and copy the sections that
correspond to $Self-{CustomerUser} and $Self-{CustomerCompany}, paste
them into the Config.pm and uncomment the line for customer company
support (CustomerCompanySupport = 1,) in Config.pm and you are done!
I hope
On 11/18/10 2:52 PM, Jos Vos j...@xos.nl wrote:
Don't worry, I did not see it like that. I just want to keep people
awake about the right choice (in moral sense, practice is sometimes
different in the corporate world, I know...) in the OSS world ;-).
Where can I find a KVM virtual machine
Danke!
ich habs gestern parralel mal auf nem andersn System neu insstalliert jetzt
gehts.
Original-Nachricht
Datum: Thu, 18 Nov 2010 08:09:46 +0100
Von: Martin Gruner martin.gru...@otrs.com
An: User questions and discussions about OTRS.org in German
otrs-de@otrs.org
Hallo zusammen,
Ich habe heute mein erstes Testsystem mit 3.0.2 auf Windows aufgezogen und
sowohl die Konfiguration als auch die MySQL-Datenbank unseres bisherigen
Systems migriert. Beim Versuch, mich anzumelden, erhalte ich eine
Panic-Meldung, im Log steht dazu folgendes:
[Thu Nov 18 13:38:14
Hallo,
haben Sie das Updatescript für die Datenbank in /scripts/ importiert/ausgeführt
? DBUpdate-to-x.x..mysql.sql
Gruß
Marcel
-Ursprüngliche Nachricht-
Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von
Ludwig Markus
Gesendet: Thursday, November 18, 2010
Hallo,
vorher Backup natürlich nicht vergessen ;)
ALTER TABLE users CHANGE salutation title VARCHAR (50) NULL;
ALTER TABLE users ALTER title DROP DEFAULT;
Lieber das hier...hatte es versehentlich von customer_user kopiert, aber ist
natürlich users.
Gruß
-Ursprüngliche Nachricht-
Hallo,
ALTER TABLE users CHANGE salutation title VARCHAR (50) NULL;
ALTER TABLE users ALTER title DROP DEFAULT;
Lieber das hier...hatte es versehentlich von customer_user
kopiert, aber ist natürlich users.
Das war mir klar :-).
Ich habe jetzt alle Skripten ohne Fehler durchbekommen, in
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