[otrs] error message Ticket View

Hi All , Getting this error when user is trying to access the Ticket View link in otrs : ERROR: OTRS-CGI-20 Perl: 5.8.8 OS: linux Time: Tue May 4 16:03:49 2010 Message: No Config option found for 508018! Traceback (25169): Module: Kernel::Output::HTML::LayoutTicket::TicketListShow (v1.48)

[otrs] Add Spam link to every ticket

Hi , tried to search list , google etc but could not find a suitable answer. Is there a way to add the Spam link you normally get when you zoom into a ticket to appear on the preview list of all the tickets? I have tried to look at the templates but could not really make out where and what to

[otrs] Add Spam link to all tickets

onmouseover=window.status='$Text{Zoom}'; return true; onmouseout=window.status='';$Text{Delete}/a - [...] replace the DestQueueID=x param with your delete queue_id Danie Theron Systems Administrator Verpakt Management Services +2711 253 9611 da...@verpakt.com

[otrs] Multiple Error messages

Hi All , I keep on getting these error messages when running the cronjobs for OTRS , is this a database problem or what? DBI::db=HASH(0x9d89cb0)-disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at

[otrs] Errors when sending/replying to tickets

Hi , I have searched the mail list , as well as googled it provusely yet there are no clear indication as to what the solution is : We have been getting this error , at various intervals when trying to reply to tickets : [Mon Oct 23 10:11:10

[otrs] New Features in OTRS 2.1

Hi , I just have a few questions regarding the new features in OTRS 2.1 : - Where do you set the Role/Permission to Ticket Supervisor etc ? This is a great addition by the way! We need Supervisors to be able to assign sets of tickets/queues to certain agents etc. - In the Stats module , how

RE: [otrs] Otrs problems[Scanned]

Hi Gawliczek , Just a few questions beforehand : 1.) What mail system are you running (Exchange , Linux )? 2.) What are you running OTRS on? (Win32 , Linux , FreeBSD) ? 2.) How are you fetching the mails in OTRS ( PostmasterPOP3 , fetchmail )? 3.) Check your System Log to see if you get any

[otrs] Permission errors

/check_permissions_2087: Permission denied Regards , Danie Theron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS

RE: [otrs] Stats for otrs 2.0.4[Scanned]

Hi Simone , I would be happy to help with translation. I am also quite interested in implementing this kind of statistics on my OTRS system as well J From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simone Girlanda Sent: 23 February 2006 11:14 AM To: User

RE: [otrs] Stats for otrs 2.0.4[Scanned]

Italian to English. is it possible to use otrs CVS and collabrate to otrs implementation ? I can send you files I modified, how can we arrange ? -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Per conto di Danie Theron Inviato: giovedì 23

RE: [otrs] PostmasterPOP3 error[Scanned]

be the problem? I am really at my wits end and would be extremely happy if someone could please help me with this. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: 17 February 2006 04:09 PM To: User questions and discussions about

[otrs] PostmasterPOP3 error

, and the reply was that it might be a Postmaster Filter rule , but I haven't added any new rules. I am connecting to an Exchange Server with POP3 accounts. Please , please if anyone has any advise or came across the same problem please respond. TIA Regards , Danie Theron It is common knowledge

RE: RE: [otrs] Sub-Sub Queues[Scanned]

it to be a child of. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Tuesday, February 14, 2006 3:44 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sub-Sub Queues Hi , Just a quick question

[otrs] Sub-Sub Queues

Hi , Just a quick question , is it possible to have sub queues of sub queues? I don't see the option in the web interface. Regards , Danie Theron --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

RE: [otrs] Sub-Sub Queues[Scanned]

of. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Tuesday, February 14, 2006 3:44 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sub-Sub Queues Hi , Just a quick question , is it possible to have

[otrs] error

, Danie Theron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/

[otrs] Agent AddressBook

searched the mailing list but could find any reference. TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. The information

[otrs] Error when accesing SysConfig

Hi all , Installed a new OTRS system on Debian Sarge , getting the following error when trying to access the SysConfig via the web interface. Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781 How can I check which Perl modules I have currently

RE: [otrs] Error when accesing SysConfig

: use bin/otrs.checkModules to get an overview of all installed and required cpan modules. /snip -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Tuesday, January 31, 2006 4:16 PM To: User questions and discussions about

RE: [otrs] OTRS statistics

Hi Edgar , I was searching for statistic related questions on the mailing list and came across your contribution , unfortunately the zip file was not present. Could you possibly send me the zip file , I would really like to have a look at it. Dear all, During the greater part of this year

[otrs] Default 'All Tickets' in Tickets Shown

Hi , Is it possible to set the Ticket View for certain groups to All Tickets for certain Queues? Basically I want senior agents to be able to view all tickets by default when they click on a Queue. Searched the SysConfig and the mailing list , but no answer TIA Regards , Danie Theron

RE: [otrs] OTRS statistics

I am interested in this too. Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Friday, January 27, 2006 10:09 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS statistics Hi

RE: [otrs] Admin button gone for [EMAIL PROTECTED]

and which command line - is it $Self-{'SecureMode'} = 0; Thanks -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Danie Theron Gesendet: Montag, 23. Januar 2006 13:32 An: User questions and discussions about OTRS.org Betreff: RE: [otrs

RE: [otrs] Receiving emails via POP3 accounts

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Oliver Buckie Sent: 23 January 2006 01:52 PM To: otrs@otrs.org Subject: [otrs] Receiving emails via POP3 accounts I have installed OTRS 2.0.4 on a Windows platform. In our environment, we have an

RE: [otrs] Admin button gone for [EMAIL PROTECTED]

Hmmm , did you fiddle around with the Group settings by any chance? Best would be to set your Security to 0 in Config.pm , and start over :P Maybe create a superuser account to avoid such things... My 2c -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf

[otrs] Flush all queues

other way to complete clean out my Queues? I'm running OTRS 2.04 on fedora 3 , TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris

[otrs] PostMasterPOP3 error

PROTECTED] On Behalf Of Danie Theron Sent: 15 December 2005 12:59 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] PostMasterPOP3 error , please help![Scanned] How does the process id lock work exactly? Is there a way to set the default PID unlock to less (/Kernel

RE: [otrs] PostMasterPOP3 error , please help![Scanned]

PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: 14 December 2005 12:35 PM To: otrs@otrs.org Subject: [otrs] PostMasterPOP3 error , please help![Scanned] Hi , I am getting the following error , what baffles me is when I try and kill the process ID , it's not even

[otrs] PostMasterPOP3 error , please help!

works :( Please help , I'm in dire need. Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. The information transmitted

RE: [otrs] Windows test box

Hi Sergio , Firstly , I would recommend setup otrs on a linux box from the start (I have experienced problems moving from Win32 to Nix , not going into the sad story :P ). If you have a SMTP server you need to specify that in your /Kernel/Config.pm # SendmailModule

RE: [otrs] Per User Stats

a database query , but not sure as where to start. If this is a commercial support request , what is the process? TIA Regards , Danie Theron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

RE: [otrs] Per User Stats

:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Monday, November 21, 2005 3:03 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Per User Stats Morning , I am not sure if I asked my question the wrong way , or if everyone is going Just RTFM you idiot

[otrs] Per User Stats

is the process? TIA Regards , Danie Theron If you dislike change, you're going to dislike being irrelevant even more. I am root. If you see me laughing, you better have a backup

[otrs] Postmasterfilter Questions

Hi all , Can one define more than one header check , for instance if a mail is to [EMAIL PROTECTED] AND the body contains viagra , move it to the SPAM queue. Also , if defining a Body filter , is it case sensitive?Will it search for anything in the body with that specific word or phrase in

[otrs] PostmasterPOP3.pl hanging

already running (192.168.135.111/17907)! How do I manually stop the script/process? I tried restarting otrs /etc/init.d otrs restart , but that didn't solve the problem. Please help! -- Regards , Danie Theron

Re: [otrs] PostmasterPOP3.pl hanging

administrators) recently modified PostMaster Filters, that may be it. Eric B. Le Wed, 19 Oct 2005 16:19:05 +0200, Danie Theron [EMAIL PROTECTED] a écrit: Hi , hopefully someone will answer my dilemma... I ran the PosmasterPOP3.pl script manually to retrieve some mails , but now I'm getting errors when

Re: [otrs] PostmasterPOP3.pl hanging

the amount of mails fetched (20 seems the default) before it reconnects? Danie Theron wrote: Hi Eric , I removed recently added filters , and it worked (for a while :( ) , still getting the errors : Wed Oct 19 18:20:07 2005 notice OTRS-PM3-10 Can't create PID PostMasterPOP3, because

Re: [otrs] PostmasterPOP3.pl hanging

Ok , decided to add the -f option in the crontab , seems to be working , would still like to know what the problem was/is (it's late , seeing double :-P ) Danie Theron wrote: Ok , tried with the -f option and debug option , got a few errors : Use of uninitialized value in concatenation

[otrs] No QueueID

::PostMaster::DestQueue::GetTrustedQueueID (v1.16) Line: 111 Module: Kernel::System::PostMaster::Run (v1.52) Line: 233 Module: main::FetchMail (v1.16) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.16) Line: 126 Not sure what this is , can anyone shed some light on this? -- Regards , Danie

[otrs] Language Support

, but think that was more geared towards the Spellchecker. Any hints/tips/links will be greatly appreciated. -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're

Re: [otrs] Getting Email working in Windows

John D. Morris wrote: Hi all. I’m fairly new to OTRS, and am having a bit of a time getting emails to work. I have one queue (IT) with 4 subqueues (one for each tech). I would like to have an automated email dispatched to each tech whenever a ticket is entered into their subqueue. I do

Re: [otrs] Getting Email working in Windows

, also maybe someone with a Windows setup can help more (I'm running on Debian).Also , maybe make sure you're not running Windows Firewall or some firewall software on the OTRS system (well you can but make sure to enable SMTP traffic , I think :P) -Original Message- From: Danie

Re: [otrs] Getting Email working in Windows

, I'm not sure if you need to first create a default email account on OTRS for receiving any mail.Unfortunately this is how far my knowledge goes (bit of an OTRS newbie myself :) -Original Message- From: Danie Theron [mailto:[EMAIL PROTECTED] Sent: Monday, October 10, 2005 10:51 AM

[otrs] Error messages

/Kernel/System/EmailParser.pm line 641. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/EmailParser.pm line 641. Not sure if this is a huge problem , and if it affecting any mails coming into this spesific queue? TIA -- Regards , Danie Theron

[otrs] Ticket ownership and escalation

-- Regards , Danie Theron - ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Moving ticket to another Queue nullifies escalation

? P.S Will probably be asking lots of questions like these , as we are implementing OTRS (great system btw!) the following 2 weeks :) -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're

[otrs] backup script not working

/2005-10-03_16-38': No such file or directory Did create the backup dir with otrs as user. Not being a scripting guru or anything , didn't wanto to go fiddle in the actual script.Do u need to be logged in as otrs?Can I 'touch' a file and pint the script to that? TIA -- Regards , Danie Theron

[otrs] Problem with adding queues to My queues

queue assigned to this group called 'VPL , but when an agent logs in , he can't see the Queue.Is there a way to assign multiple groups to a Queue.If someone can explain the logic (maybe I'm just a noob now :P) , that would be great. TIA -- Regards , Danie Theron Systems Administrator Verpakt

Re: [otrs] English manual - Help with translation

Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're going to dislike being irrelevant even more. Experience is a wonderful

[otrs] Problem connecting with PostmasterPOP3.pl

(v1.16) Line: 126 will this be a perl module that's missing or something? TIA -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're going to dislike being irrelevant even more. Experience

[otrs] Upgrade from 1.3 to 2.0.2

of a stable version (for Debian) for upgrading? My question is , can I go ahead and upgrade with the above mentioned package? , and if someone has any tips/pitfalls for upgrading on Debian that would be greaty appreciated :) -- Regards , Danie Theron Systems Administrator Verpakt Management

Re: [otrs] MySQL socket error

Christian Schoepplein wrote: Hi Danie, On Wed, Aug 03, 2005 at 02:32:08PM +0200, Danie Theron wrote: Ok finally got the Config.pm file setup (correctly I hope:P) , getting the following error when trying to connect to the interface: Error: Can't connect to local MySQL server through socket

[otrs] Permission error in webconfig

12247 Aug 1 14:06 Language.pm drwxrwxr-x 2 apache apache 4096 Aug 3 11:54 Modules drwxrwxr-x 3 apache apache 4096 Aug 3 11:54 Output drwxrwxr-x 18 apache apache 4096 Aug 3 11:54 System Is this right? Do i need to chmod to? -- Regards , @-@ | Danie Theron

[otrs] MySQL socket error

::mysql) $Self-{DatabaseDSN} = DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};; TIA!!! -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel: +2711

Re: [otrs] Permission error in webconfig

httpd.conf as well and it is apache apache. I followed the manual install method , so got past the install problem , now i'm getting a MySQL socket error (seperate post). -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt

[otrs] Ticket Locked status

-- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel: +2711 6020117 | @-@ If you dislike change, you're going to dislike being irrelevant

[otrs] File Permission

the request. I did change the user to otrs and the group to nobody (?) , please find attached a copy of my httpd.conf -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel

[otrs] Question : Emailing

request...:P -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel: +2711 6020117 | @-@ If you dislike change, you're going

[otrs] Win32 install

works fine. I'm posting my httpd.conf file as well. I think it might be a permissions issue. Do I need to add a otrs user to my Users ? TIA -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL