[otrs] Moving the MySQL database

Hi, Can somebody please point me towards the steps for moving the MySQL database to another drive on the same machine? Thanks Kind Regards, Emily- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Moving the MySQL database

Thanks Oliver, that worked perfect. Kind Regards, Emily Flynn From: Oliver Methfessel [MC] li...@methfessel-computers.de To: User questions and discussions about OTRS. otrs@otrs.org Date: 31/08/2010 11:51 Subject: Re: [otrs] Moving the MySQL database Sent by: otrs-boun...@otrs.org Am

[otrs] Article table error during MySQL restore

need to do with the newer database before attempting restore..? Thanks again Kind Regards, Emily Flynn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Dual word searches

Sent by: otrs-boun...@otrs.org Try using a + [Tom + Jerry] Works on mine Mick From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Emily Flynn Sent: 12 October 2009 15:37 To: OTRS mailing list Subject: [otrs] Dual word searches Hi, Just sending this on again

[otrs] Priority sort

Hi, Does anyone know how to get rid of the sort by priority in queue? I just want to sort tickets in queues by age as priority levels aren't really used at the minute. Thanks Emily- OTRS mailing list: otrs - Webpage:

[otrs] Dual word searches

Hi, Just sending this on again, no response to initial mail. Does anyone know how I can implement dual word searches within FAQ search? Say for instance, someone wants to search for phone list, and I have the words phone and list as the keywords of the article, the article will come up when

[otrs] Dual word searches

Hi, Does anyone know how I can implement dual word searches within FAQ search? Say for instance, someone wants to search for phone list, and I have the words phone and list as the keywords of the article, the article will come up when either the words phone or list are used in the search, but

[otrs] FOOTER2 edit

Hello, I'm trying to find in the Standard theme where the following item is... and I can't and I want to edit it!!! Anyone know where I can find it...? !-- start CI layout -- /td /tr tr td class=footerFOOTER/td td class=footerFOOTER2/td /tr /table !-- end CI layout -- It's not in Footer.dtl,

Re: [otrs] FOOTER2 edit

, if you use Windows, you can use a text editor like Notepad++ which has a 'search in files' option that can come in handy. [ http://notepad-plus.sourceforge.net/uk/site.htm] -- Michiel On Fri, Sep 18, 2009 at 1:02 PM, Emily Flynn emily.fl...@zurichbank.com wrote: Hello, I'm trying to find

Re: [otrs] Fw: perl migration script help

Society www.365challenge.ie 2009/9/11 Emily Flynn emily.fl...@zurichbank.com Hiya, Thanks a million for your reply.. I'm still having a problem and I suspect it is to do with something else. Here is what I input into MySQL Query Browser, logged in as root to otrs: use otrs; source C

[otrs] Fw: perl migration script help

14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Emily Flynn ---09.09.2009 18:48:07---Hello! I am trying to upgrade from 2.3.4 to 2.4.3, and I'm a bit lost on what to From: Emily Flynn

Re: [otrs] Fw: perl migration script help

on Windows tho as I think the upgrade scripts were written for Linux based machines. Take it easy, Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/11 Emily Flynn emily.fl...@zurichbank.com Sorry, just bumping this... really need the help

Re: [otrs] perl migration script help

Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Emily Flynn ---09.09.2009 18:48:07---Hello! I am trying to upgrade from 2.3.4 to 2.4.3, and I'm a bit lost on what to From: Emily Flynn emily.fl...@zurichbank.com To: otrs@otrs.org Date: 09.09.2009 18:48

[otrs] perl migration script help

Hello! I am trying to upgrade from 2.3.4 to 2.4.3, and I'm a bit lost on what to do for running the perl migration script http://faq.otrs.org/otrs/public.pl?Action=PublicFAQSubaction=PrintCategoryID=5ItemID=351 I have MySQL Tools installed and so have used MySQL Admin to backup and restore,

Re: [otrs] FAQ pictures taking longer to load for customers

), and their pictures are taking ages to load. Logged on as an Admin I have no problems at all... all pictures are instantly viewable. Strange. Suggestions very welcome! I'm getting lots of bad votes in the FAQ's due to non-existent pics! :( Thanks Emily Emily Flynn emily.fl

Re: [otrs] FAQ pictures taking longer to load for customers

), and their pictures are taking ages to load. Logged on as an Admin I have no problems at all... all pictures are instantly viewable. Strange. Suggestions very welcome! I'm getting lots of bad votes in the FAQ's due to non-existent pics! :( Thanks Emily Emily Flynn emily.fl...@zurichbank.com

[otrs] FAQ pictures taking longer to load for customers

(OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the

Re: [otrs] FAQ pictures taking longer to load for customers

.365challenge.ie 2009/8/5 Emily Flynn emily.fl...@zurichbank.com: (OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start

[otrs] Response email address change

Hi, How can I change the email address that the is the default for responses to new tickets? Thanks Kind Regards, Emily Flynn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

Re: [otrs] Response email address change

Cool thanks, fixed! Kind Regards, Emily Flynn Obee, Daniel o...@myhammer.de Sent by: otrs-boun...@otrs.org 03/07/2009 15:23 Please respond to User questions and discussions about OTRS. otrs@otrs.org To 'User questions and discussions about OTRS.' otrs@otrs.org cc Subject Re: [otrs

[otrs] LDAP update?

Hello, I have our OTRS customers authenticating by LDAP. I changed my WIndows password earlier today, and now I can't log in with either my new or my old. I have restarted OTRS services. Any suggestions on what I should do? Thanks Kind Regards, Emily Flynn

Re: [otrs] LDAP update?

Hi, I can log in okay now, but it did take quite a while for OTRS to resync with LDAP. Is there a way I can increase the frequency at which OTRS syncs to LDAP? Thanks Kind Regards, Emily Flynn Niebling, Frank frank.niebl...@slub-dresden.de Sent by: otrs-boun...@otrs.org 22/06/2009 13

Re: [otrs] Max characters per faq

, Problem and Solution fields as it doesn't really suit the format we would like. Your suggestion of changing the field type to mediumtext worked perfectly thank you very much for that! Kind Regards, Emily Flynn Michiel Beijen mich...@beefreeit.nl Sent by: otrs-boun...@otrs.org 27/05/2009 20

[otrs] Max characters per faq

, Emily Flynn Junior IT Systems Administrator Zurich Bank/Zurich Treasury Services Ltd 3rd Floor La Touche House IFSC Dublin 1 Tel: 00353 1 4179266 Fax: 00353 1 4179201 Mob: 00353 86 0864194 Email: emily.fl...@zurichbank.com- OTRS

Re: [otrs] LDAP authentication not working - Solved

Hi, By putting the domain name before UserDN, LDAP started working : ) $Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'MyDomain\ otrsldap'; $Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password'; Thanks Emily - Forwarded by Emily Flynn/ZB/Ireland/Zurich on 24/04/2009

[otrs] Hardcode in customer email format.

Hello, Is there a way I can hard code customers email format into the LDAP settings in config.pm? I have OTRS authenticating against Active Directory, but unfortunately we don't have users emails saved in theire AD accounts. Everyone's mail is in the same format of

Re: [otrs] LDAP authentication not working

Many thanks for that reply Andres, I am running OTRS on a Windows Server 2003 RS2 box, so I don't think open-ldap will work for me? Kind Regards, Emily Flynn Junior IT Systems Administrator Zurich Bank/Zurich Treasury Services Ltd 3rd Floor La Touche House IFSC Dublin 1 Tel: 00353 1

Re: [otrs] LDAP authentication not working

Thanks, it's a Windows 2000 server environment though, which allows anonymous access doesn't it? That's why I had it blocked out.. Matthew Coulson jmcoul...@gmail.com Sent by: otrs-boun...@otrs.org 21/04/2009 20:20 Please respond to User questions and discussions about OTRS. otrs@otrs.org

[otrs] LDAP authentication not working

Hi, I can't seem to get LDAP authentication working for customer users. It is a Windows 2000 domain with 2 domain controllers. Can anyone see where I might be going wrong...? Thanks Emily # # # Customer LDAP Authentication

[otrs] SMTP error

(v1.87) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 - Forwarded by Emily Flynn/ZB/Ireland/Zurich on 15/04/2009 14:21 - Emily Flynn/ZB/Ireland/Zurich 14/04/2009 15:16 To otrs@otrs.org cc Subject Lotus SendmailModule settings Hi, I'm trying to figure out how

Re: [otrs] SMTP error

Well thanks for that... it worked! Kind Regards, Emily Flynn Junior IT Systems Administrator Zurich Bank/Zurich Treasury Services Ltd 3rd Floor La Touche House IFSC Dublin 1 Tel: 00353 1 4179266 Fax: 00353 1 4179201 Email: emily.fl...@zurichbank.com Matthew Coulson jmcoul...@gmail.com

[otrs] Lotus SendmailModule settings

Hi, I'm trying to figure out how to configure OTRS with a Lotus mail account - I've set it up before with standard mail (e.g. Outlook), but I'm not sure how to enter Lotus settings.. what format should I enter in the following boxes?: SendmailModule::Host SendmailModule:AuthUser Thanks a

[otrs] Ticket not printing from customer front end

Hi, I can't figure out why tickets won't print from the Customer front end. It's obviously some sort of permissions thing as the attached screenshot is what I get when I click print., but I just can't figure out what I'm not doing. The customer is a member of a group with read write access.

[otrs] 'No Permission' when trying to print ticket

When I try to print a ticket when logged in as a customer, a new page comes up with No Permission! Message: No permission and it doesn't print. I can print from the FAQ and print when logged in as a user, but I can't find where I need to change a permission to allow customers to print tickets??

Re: [otrs] Add Customer panel dissapeared

It's even gone when I'm logged in as root. A bit worrying :* Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees www.alliedpensions.com http://www.alliedpensions.com/ Tel: +353 1 206 3010 _ From: Emily Flynn [mailto:[EMAIL PROTECTED] Sent: 14 August

[otrs] Ticket Printouts

Hi All, After zooming into a ticket, there is the option to print. When the print button is pressed, a pdf is created. I would like to edit the format of this pdf printout, not by much, I just want to add in an extra row and some text. Can anyone suggest the best way to do this?

[otrs] Edit Ticket Printout

Hi All, After zooming into a ticket, there is the option of printing it off. I would like to edit the format of the pdf printout, I just want to add in an extra table row. I can't find where I can edit it though, has anyone any suggestions? Thanks. Emily

[otrs] Upgrading the FAQ module.

Hi guys, I'm still trying to find help on this. I'm trying to upgrade our OTRS from 2.1.7 to 2.2.3. I've been following the instructions in this article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=191 ItemID=191

[otrs] Upgrading the FAQ module.

Hi guys, I'm trying to upgrade our OTRS from 2.1.7 to 2.2.3. I've been following the instructions in this article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=191 ItemID=191 However, when I try to restore the database, it

[otrs] MySQL Admin Problems

Hi, I'm running OTRS 2.1.7, and I've been having a problem with Apache failing. So I want to upgrade to 2.2 hoping this might fix it. What this entails is backing up the MySQL database, uninstalling the current version of OTRS, and then reinstalling the new one, making sure to copy over my

RE: [otrs] MySQL Admin Problems

since it seems all is not properly configure on your current installation : http://doc.otrs.org/2.2/en/html/c267.html Best regards, Laurent MINOST Emily Flynn a écrit : Hi, I’m running OTRS 2.1.7, and I’ve been having a problem with Apache failing. So I want to upgrade to 2.2 hoping

[otrs] Apache Failing

Hi, The Apache service on our OTRS machine keeps on stopping.. and I don't know why. I have it set up in Services that it should attempt to restart each time but doesn't seem to work. I don't know much about apache, but maybe somebody might take a look at this and see what they think?

RE: [otrs] how to access from another pc?

Are you talking about browsing to OTRS i.e. http://othermachine/otrs/index.pl If you want to access the config files you'll have to use remote desktop. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:16 To: otrs@otrs.org

RE: [otrs] how to access from another pc?

Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:32 To: User questions and discussions about OTRS.org

[otrs] IE7 crashing

Hi! I've been using the OTRS GUI with Firefox, and I've checked that any pages where I've edited the html render OK in IE7. I never actually used OTRS with IE7 though, and a colleague of mine who uses IE7 came across a problem this morning. When he goes to reply to a new ticket to say

RE: [otrs] IE7 crashing

On 10/4/07, Emily Flynn [EMAIL PROTECTED] wrote: I've been using the OTRS GUI with Firefox, and I've checked that any pages where I've edited the html render OK in IE7. I never actually used OTRS with IE7 though, and a colleague of mine who uses IE7 came across a problem this morning. When he goes

[otrs] FQDN

Hello All, I'm having a problem changing the FQDN of our OTRS system. I had copied the mysql folder from the initial PC I set the system up on, knowing that I could change the few settings for the new PC. In SysConfigFrameworkCore, the FQDN is set as flynne.example.com with flynne being

RE: [otrs] FQDN

Thanks Nils, That worked a treat! Emily -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: 02 October 2007 13:07 To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Emily Flynn wrote: I'm having

[otrs] httpd.exe runs twice

Hi, I was just wondering why the process httpd.exe always seems to run twice? One instance is taking up 100MB and the other is taking up 85MB. Thanks Kind Regards, Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] FAQ.dtl

Hi, Could somebody please send me the FAQ.dtl? I have severely severely messed mine up and it's taking me forever to figure out what I did wrong. Thanking you! -Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] mulitiple attachments

Hi, I'm entering some articles into our FAQ, but I can only seem to attach one file per article. Is there anyway around this as I'm trying to use screenshots and it's a bit limiting if I can only attach one! Thanks -Emily ___

[otrs] Give Customer FAQ admin rights.

Hi all, I have the FAQ console set up on our OTRS, but I'd like to be able to give some of our customers admin rights to the FAQ. Is there a way I can do this? thanks Kind Regards, Emily ___ OTRS mailing list: otrs - Webpage:

[otrs] New Ticket Notification

gets issued, would this have anything to do with it? Any input much appreciated thanks. Kind Regards, Emily Flynn [Thu Jun 14 12:00:02 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! [Thu Jun 14 12:17:51 2007][Notice][Kernel::System

[otrs] Notfication email

, and also an admin notification mail will reach me no problem. It's only when a new ticket gets issued that I'm not receiving mail, and that's the most important mail of all! Any suggestions would be great, thanks. -Emily Kind Regards, Emily Flynn IT Assistant Allied Pension

RE: [otrs] Notfication email

notification email, and yes I do have that selected as yes in the preferences panel. I receive mail if a ticket is modified, but not when it is initially created. Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Tel: +353 1 206 3010 Fax: +353 1 206 3017 www.alliedpensions.com

RE: [otrs] Notfication email

?? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Torsten Thau Sent: 24 May 2007 13:17 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notfication email -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Emily, Emily Flynn schrieb: I

RE: [otrs] Notfication email

a new ticket gets issued that I'm not receiving mail, and that's the most important mail of all! Any suggestions would be great, thanks. -Emily Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Apex Business Centre, Blackthorn Road, Sandyford, Dublin 18 Tel: +353 1 206

RE: RE: [otrs] Notfication email

when a new ticket gets issued that I'm not receiving mail, and that's the most important mail of all! Any suggestions would be great, thanks. -Emily Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Apex Business Centre, Blackthorn Road, Sandyford, Dublin 18 Tel: +353 1 206 3010