Re: [otrs] Innodb warning

On 22/06/16 21:34, Placide Lysias NJAMI wrote: > Dear, > > How to correct the warning message we have on our OTRS system registration? > (See below) > > InnoDB Log File Size (5 MB): > The setting innodb_log_file_size must be at least 256 MB. > > > Thanks in advance! 1. stop mysql 2.

Re: [otrs] Determine number of closed tickets that were solved within SLA

box. OTRS really should have prompted that there was an error and not just fail ungracefully. Is this a function that has been refined in ver. 4 or 5? Thank you! "Good judgment comes from experience. Experience comes from bad judgment." - Will Rogers Scott R. Morgan Director of I

[otrs] OTRS 3.3

to an all white screen and hangs instead of closing and going the underlying ticket details browser screen. The data is getting posted to the system. What could be causing this issue? Thank you! "Good judgment comes from experience. Experience comes from bad judgment." - Will Roger

[otrs] Turn off Auto Response for SPecific Accounts

We are using an OTRS 3.3 appliance. How can we turn off auto-responses for specific sending email accounts like an out of office or other automated monitoring system email notifications? Thank you! "Good judgment comes from experience. Experience comes from bad judgment." - Will Rog

[otrs] Prevent Tickets Closed into Postmaster Queue

How can I setup the Postmaster queue so that tickets cannot be closed in the queue, required an agent to instead assign the ticket to a new queue before closing? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group sc...@mamafus.com / http://www.mamafu

Re: [otrs] Problem with Auto Response Subject line

getting as the user instead: [MFAH Helpdesk: 1001234]] [MFAH Helpdesk:] I appears that the second variable is not getting replaced with the actual customer email subject and instead it is repeating the entire variable value instead. What settings control this process? Thank you! Scott R. Morgan

Re: [otrs] Problem with Auto Response Subject line

part of the response setup subject line? Thank you! Scott R. Morgan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Problem with Auto Response Subject line

Response email Subject line received by customer: [MFAH Helpdesk:1001748] [MFAH Helpdesk:] I haven't made any changes recently and this WAS working. Do I need to escape any of the text brackets I have defined as part of the response setup subject line? Thank you! Scott R. M

[otrs] Problem with Auto Response Subject line

Response email Subject line received by customer: [MFAH Helpdesk:1001748] [MFAH Helpdesk:] I haven't made any changes recently and this WAS working. Do I need to escape any of the text brackets I have defined as part of the response setup subject line? Thank you! Scott R. M

Re: [otrs] Agent email response is not getting sent to the ticket originator

Thanks Gerald. Great information. I will take it under advisement. Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com<http://www.mamafus.com/>

Re: [otrs] otrs ticket zoom behavior when changing queues

So I finally was able to answer this question on my own. For anyone following along: Search Sys Config Settings for NextView and changed it from Last Screen Overview to Last Screen View. to Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229

[otrs] otrs ticket zoom behavior when changing queues

turn off the return to the dashboard when changing a tickets assigned queue? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com<http://www.mam

Re: [otrs] Agent email response is not getting sent to the ticket originator

Gerald, What is the add-on for OTRS Subscribers that allow Agent reply via email that you referred to. It sounds like what I am looking for. Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, February 03, 2015 7:46

Re: [otrs] Agent email response is not getting sent to the ticket originator

Where can I find the addon? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512.949.3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com<http://www.mamafus.com/> Sent from my iPhone On Feb 3, 2015,

Re: [otrs] Assign Queue Behavior

Thanks. Any idea when this will be available in the Admin interface? I am not comfortable making this change on my Amazon instance. Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512.949.3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW

[otrs] Agent email response is not getting sent to the ticket originator

automatically CC'd when the agent responds. Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com<http://ww

Re: [otrs] Assign Queue Behavior

What setting will change remove the Reply option if a ticket is in the POSTMASTER queue? Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 26, 2015 4:20 PM To: User questions and discussions about OTRS

Re: [otrs] Assign Queue Behavior

ticket system and reduced steps. Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 26, 2015 12:27 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Assign Queue Behavior Changing Queue during

[otrs] Assign Queue Behavior

this option in about 6-7 other places like the ticket/add note screen but I still cannot find a way to assign the queue when replying to the ticket. Thank you! Scott R. Morgan - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Create individual auto-ticket assignment based on email content

://forums.otterhub.org/viewtopic.php?f=60&t=22681) be added via the OTRS Admin panel instead of shell? Thank you! Scott R. Morgan Gerald, Please pardon my newbness. If I want to add the ability to set the Dynamic Field Text box in either a ticket response or as part of adding a ticket note, how wou

Re: [otrs] Create individual auto-ticket assignment based on email content

Gerald, Please pardon my newbness. If I want to add the ability to set the Dynamic Field Text box in either a ticket response or as part of adding a ticket note, how would I activate the Dynamic Field for data entry in the OTRS SysConfig? Thank you! Scott R. Morgan From: otrs-boun

Re: [otrs] Create individual auto-ticket assignment based on email content

Thanks Gerald. With regard to manually filling in the fields, where/how is this done? In a ticket response dialog? Where do you activate a Dynamic ticket text field in the interface? Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald

Re: [otrs] Create individual auto-ticket assignment based on email content

to match against the new ticket header data? Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, January 02, 2015 3:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Create individual auto-ticket

Re: [otrs] Create individual auto-ticket assignment based on email content

) Does this code modification provide a way to associate OTRS helpdesk ticket 1231 with acme helpdesk response ticket [Sunject: SERVICE SO 98765]? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512.949.3229 Help desk (NEW!) 512-949-3236 Office/Cell

[otrs] Create individual auto-ticket assignment based on email content

on a per ticket basis? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512.949.3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com<http://www.mam

Re: [otrs] OTRS DS mobile app iOS 8.1

Bumping this. Has anyone else had a similar issue Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512.949.3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com<http://www.mamafus.com/> From: otrs-boun.

[otrs] OTRS DS mobile app iOS 8.1

OTRS Admin dashboard? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group http://www.mamafus.com<http://www.mamafus.com/> Sent from my iPhone - OTRS mailing list: otrs - Webpage:

Re: [otrs] OTRS Appliance Errors

database! and “/etc/ssl/certs not writable!” Any help pointing me in the right direction to fix these would be most appreciated - - - - - - - - - - Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, October 07, 2014

[otrs] No plain article (article id 66) in database!

What is causing this error: OTRS-CGI-10 No plain article (article id 66) in database! - - - - - - - - - - Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group - OTRS mailing list:

[otrs] OTRS Appliance Errors

y to reply to a ticket. OTRS is running as user: otrs group:www-data Do I need to permanently add write access to the /etc/ssl/cert/ folder for user otrs or www-data/ or is this something that I just need to allow to be able to complete configuration setup? Scott R. Morgan - - - - - - - -

[otrs] UPDATE -- Upgrade from 3.0 to 3.1 - DB Migration fails after step 5

an undefined value as a HASH reference at ./DBUpdate-to-3.1.pl line 1100. Step 9 of 24: Migrate free fields configuration... Thanks, Scott Bean IS Planning & Projects Washington State University scott_b...@wsu.edu [cid:image001.gif@01C96A96.DC53D510]<https://mcp.support.microsoft.com/p

[otrs] Image Source Files

Time Accounting. Is there a place to get the source files for the images related to those packages? I have been working at changing the .png files, but it is very time consuming and would be much easier if I could work on .psd files like the basic helpdesk install has. Thanks, Scott Bean IS

[otrs] Keep Connection alive between app and database

/httpd.conf file settings (both increasing the timeout value and turning on KeepAlive). I restarted the httpd service after both changes, but I still get connection drops. Any ideas? Thanks, Scott Bean IS Planning & Projects Washington State University scott_b...@wsu.edu This communication

Re: [otrs] Issue adding new Stats

er? I have tried changing timeout settings in MySQL, but that does not seem to have any effect on this. Thanks, Scott From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bean, Scott Sent: Friday, March 01, 2013 9:01 AM To: User questions and discussions about OTRS. Subject:

Re: [otrs] Issue adding new Stats

into the screen for creating a new stat from time to time. Anyone out there have any ideas? Thanks, Scott Bean From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bean, Scott Sent: Wednesday, February 27, 2013 7:58 AM To: User questions and discussions about OTRS. Subject

Re: [otrs] Issue adding new Stats

assistance would be greatly appreciated. Thanks, Scott Bean From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bean, Scott Sent: Monday, February 25, 2013 1:55 PM To: otrs@otrs.org Subject: [otrs] Issue adding new Stats I am upgrading our test box to v3.2.1 - I have everything

[otrs] Issue adding new Stats

out and doesn't load at all, or acts as if it loads but puts the person right back on the screen they started from. I have searched the forums without much success. Any ideas? OTRS Test box is RHEL 5.9 and MySQL 5.0.95 running on separate boxes. Thanks, Scott Bean IS Planning &

[otrs] Upgrade from 3.0 to 3.1 - DB Migration fails after step 5

der, id' Traceback (30197): Module: Kernel::System::DynamicField::DynamicFieldList (v1.56.2.2) Line: 695 Module: main::_MigrateFreeFieldsConfiguration (v1.85) Line: 1095 Module: ./DBUpdate-to-3.1.pl (v1.85) Line: 139 Can't use an undefined value as a HASH reference at ./DBUpdate-to-3.1.pl line 1100.

[otrs] Multiple servers with replicating databases

a bad thing. Thanks! - -- Scott Chevalley. Network Administrator SANS Institute (www.sans.org) 540.412.5099 Ext 204 Register now for Cyber Defense Initiative 2012, December 7-16, Washington DC. Choose from 20+ courses; event includes dedicated digital forensics campus, NetWars Tournament of Cham

[otrs] Responses and Pending reminders

n exact requirements). I might also be looking at this wrongly. Scott - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Reply by Email

So what is the best way to communicate to a customer from a mobile device that can't access the web interface, while still allowing otrs to track the reply? -Scott On 5/21/10, Nils Leideck - ITSM wrote: > Hi, > > On 20.05.2010, at 20:24, Scott Johnson wrote: > >> I'

[otrs] Reply by Email

send replies to customers without having to use the web interface? Thanks, ~Scott - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/lis

[otrs] Sort Queue View by Last Update from Customer

ove to sort by the time since a customer last emailed. thanks! -Scott - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otr

[otrs] Empty Subject In ticket Updates

om the dtl file (if so, how is this done)? (using otrs 2.4.5) Thanks, Scott - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi

[otrs] Notify Customer of Agent AddNote Functionality

;t come up with any solutions. (using otrs 2.4.5) --side note. How do I respond to this same thread. Whenever I respond it seems to create a new thread. Thanks, Scott Carter - OTRS mailing list: otrs - Webpage: h

[otrs] How do I get tickets submitted via web interface to use custom postmast filters

I have created a custom filter which works when receiving mail via pop3. When I submit a ticket through the web interface though... it doesn't use this filter. Is there a setting or something else which I can modify to get ALL tickets to use these custom filters? Also... how do you respond with

[otrs] Modification of User Agent Data (users table)

set as follows: $Text{"Phone Number"}: Again, any help you can give me is much appreciated. You have already saved me a lot of time by pointing me in the User.pm direction. Scott ____ Scott Ca

[otrs] Cron GenericAgent Error

...@charlotte.it.wsu.edu Subject: Cron $HOME/bin/GenericAgent.pl >> /dev/null /bin/sh: /users/www/otrs/bin/GenericAgent.pl: No such file or directory Thanks, Scott Bean IT Planning & Projects Washington State University scott_b...@wsu.edu <https://mcp.support.

Re: [otrs] Modification of User Agent Data (users table)

y help you can give me is much appreciated. You have already saved me a lot of time by pointing me in the User.pm direction. Scott Hi Scott, Depending on what you'd need to achieve, it might be easiest to store the phone number in the agent's preferences. It would be an eas

Re: [otrs] Modification of User Agent Data (users table)

have been working on this for quite a while now with no progress. Scott - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] Modification of User Agent Data (users table)

abase. I tried modifying the same user map in the Config.pm but this just creates these attributes for customers which I am not looking for. Does anyone have any ideas? I could really use the help here. Scott - OTRS mailing

Re: [otrs] OTRS and Active Directory

> If I may please say so that might not be the place where you need to change it. > >But before you make any other change, could you please make sure that you can connect to your AD using the username you have chosen? I can certainly confirm that - I'm actually using a domain-admin account at the

Re: [otrs] OTRS and Active Directory

Also, unless you have added extra values into your AD schema, the UID value for AD is 'sAMAccountName' not 'uid' > $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; > CustomerKey => 'uid', Steve, As per your 2 emails I gave your suggestions a try: Firstly I fully qualified the ldap use

[otrs] OTRS and Active Directory

I've put more time into this than I can afford - but I'm trying hard to keep opensource alive in our workplace, so I'll ask here. We have: A WIN2K Domain controller at 192.168.1.10 A Debian (Lenny) box with a clean install of OTRS 2.3.3 (installed from source, not a prepacked deb file) The de

[otrs] Viewing Locked Tickets MailBox All

. If I click on Locked Tickets in the upper right corner I see only State, Priority, Queue, and CustomerID. Under our older system it would show these fields under the CustomerID. Running Ver 2.3.1 Any help would be appreciated. Thanks Scott ___ OTRS mai

Re: [otrs] templates for ticket creation

Actually, it is in the admin section: Ticket::Frontend::AgentTicketPhone###Body Ticket::Frontend::AgentTicketEmail###Body This will auto-fill the text into the body of the article when creating new tickets, I believe. You can also auto-fill notes in a similar way -Josh On Wed, Aug 13, 2008 at

Re: [otrs] GenericAgents - schedule one, they all run

Robin, I'm having the same problem too. Version 2.3.1 I have two jobs and both run when I schedule one. Anyone have a fix for this??? Scott Quoting Robin Bowes <[EMAIL PROTECTED]>: Robin Bowes wrote: Hi, I have two GenericAgents defined. Neither of them were scheduled to r

Re: [otrs] What are "Locked Tickets" for?

On Mon, Aug 4, 2008 at 9:59 AM, Robin Bowes <[EMAIL PROTECTED]>wrote: > Nils Breunese (Lemonbit) wrote: > >> Robin Bowes wrote: >> >> Can anyone tell me what "Locked Tickets" are for? And in what >>> circumstances a ticket becomes locked? >>> >> >> A locked ticket indicates an agent is working on

[otrs] Viewing All Agent Work Orders

I have 4 Agents in OTRS. Is there a way I can have all agents see all workorders and if one agent is off for the day have other agents do their workorders if they are locked. Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Agent Queue View As A List

You can create saved searches to do this. It will give you exactly the output you want. Josh On Wed, Mar 5, 2008 at 1:56 PM, Jon Lorenz <[EMAIL PROTECTED]> wrote: > Is there a way to modify OTRS so that when an agent looks at any > particular queue, it displays it in a list format sort of like

Re: [otrs] [ Is there any easy way to show tickets closed in a week? ]

Have you tried the stats module? You should be able to easily create a report that will give you that information, but I personally have a php boilerplate app that I customize with SQL queries whenever I get a request like this from management, and send the link to them so they can run the report

Re: [otrs] script permission problem?

Here's my permissions: drwxr-xr-x 3 root root 4096 Jul 29 2007 /opt drwxrwxr-x 7 otrs apache 4096 Jan 9 14:01 /opt/otrs drwxrwxr-x 4 apache apache 4096 Jan 9 14:01 /opt/otrs/bin -rwx-- 1 otrs root 5024 Jan 24 2007 /opt/otrs/bin/UnlockTickets.pl drwxrwxr-x 8 apache apache 4096 Jan

[otrs] GenericAgent to Send Email / Notification

Hello, I am trying what I believe to be a simple task with no luck. I am trying to run a GenericAgent and have it send notifications to Agents in my Queue just like the sample Escalation does. I would like to do it through the Interface instead of in the .pm file if possible. Any help greatl

[otrs] How to implement OTRS

tion for a question like this? I tried searching for documentation and I found the Admin Guide. Either I missed the answer to this type of question or it isn't there. Thanks for the help. -Scott ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] when phone ticket / email ticket

Well, the 'phone ticket' simply creates a ticket in the queue, which the customer can view (if you give access). The 'email ticket' sends an email to the customer, so I only use that if I need that functionality. Josh On Tue, Feb 26, 2008 at 9:06 AM, Forms <[EMAIL PROTECTED]> wrote: > Hi list

Re: [otrs] Subfields in OTRS

f help on. You can create multiple levels of subqueues, as you describe. Josh Scott Systems Support Manager SourceDirect.com On Nov 9, 2007 3:37 AM, Simon Adams <[EMAIL PROTECTED]> wrote: > Hi chaps, > > I'm using OTRS version 2.2.3 and configuring it to meet our need

Re: [otrs] Default user

Henry, The dropdown box of users only shows the users that have that queue as one of their "My Queues". You can of course click "show all" to select anyone not in that list. You can select the "My Queues" by going to Admin -> users. Josh Scott On 10/29/07

[otrs] AgentTicketCustomer not registered in Kernel/Config.pm!

Error: Module Kernel::Modules::AgentTicketCustomer not registered in Kernel/Config.pm! Can any one help me with this error. What do I need to add to Config.pm to get this to go away. I get this error when I click on the CustomerID "email" link in a ticket. Th

[otrs] Edit Subject in workorder

Is there a way an agent can edit the subject of a workorder after it is entered. Thanks Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] Novell LDAP customer Auth

otrs login. Thanks Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

[otrs] ITSM 1.0.2 displays as 1.0.1?

I updated my system to OTRS 2.2.2 + ITSM 1.0.2 today in hopes that the random die silently stuff had been resolved. So far so good, but I noticed the ProductName is still OTRS::ITSM 1.0.1 I removed the ZZZAuto.pm and it rebuild with 1.0.1 as the version #, and checked FrameworkITSMCore.xml

[otrs] OTRS silently fails at random times?

e for both successful and unsuccessful requests, aside from the successful ones logging the performance log. I would appreciate any clues as where to look first to try to get to the root of the problem. Thanks much, -Scott Call ___ OTRS mailing l

[otrs] Installing OTRS on Mac OS X

difference between generic *nix and OS X. -- Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system

[otrs] Forms?

icket' which is actually the form, and then submits it, with email notification that the ticket is in the system, minus the ticket's contents. -- W. Scott Lockwood III Systems Administrator Cashnetusa.com Land line: 312-568-4224 Cell: 847-800-4896 Help: x4357 ___

[otrs] Forms?

icket' which is actually the form, and then submits it, with email notification that the ticket is in the system, minus the ticket's contents. -- W. Scott Lockwood III Systems Administrator Cashnetusa.com Land line: 312-568-4224 Cell: 847-800-4896 Help: x4357 ___

[otrs] installation problem/question (follow-up)

When trying to hit my new ITRS install, I get: Software error: at /var/www/otrs/Kernel/Config/Defaults.pm line 1803. Looking at my Apache error log shows: ERROR: /opt/otrs/RELEASE does not exist! This file is needed by central system parts of OTRS, the system will not work without t

[otrs] installation problem/question

I'm a new user, looking forward to getting OTRS up-and-running. Unfortunately, I've managed to get a bit stumped with my installation. I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2. I've installed otrs under /var/www (we use a variety of subdomains, each in its own directory under /var

[otrs] Change OTRS Installation

How difficult would it be to switch from the Linux based OTRS 2.4.2 to the Windows based OTRS? Is migrating the data a big deal.       Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] All tickets lost

restarted the index. If possible is recovery likely. I kept the original pg dump. Kind Regards Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] Cannot send email through OTRSCannot send email through OTRS

m log indicates that the mail was sent without error. Any ideas Thanks, Scott - This mail sent through IMP: http://horde.org/imp/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Problem w package manager

When I attempt to enter the admin package manager I get the following. Error: Sorry, for this interface is mod_perl2 with Apache2::Reload required. Other way [..] I am on redhat 7.3. The version of OTRS is 2.2 My ultimate goal is to install the calendar module. TIA Scott

[otrs] Change to auto generated tickets.

I can’t seem to find where to change the from address on  the response a person gets when they submit a ticket i.e (OTRS Notification Master)       Thanks,   Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Link question

Title: Link question I searched through the archives with no luck so if this has been answered before I apologize: How would I go about adding the Owner link (from the Zoom Ticket view) to the main AgentQueueView? Scott ___ OTRS mailing list

[otrs] Queue blinking

Title: Queue blinking Does anyone out there know how to disable the blinking feature for the queue links?  I’m pretty sure it’s somewhere in Agent.pm but I just can’t figure it out...  Help would be VERY appreciated! Scott Moore ___ OTRS mailing

[otrs] Stop time?

Title: Stop time? Hello everyone! Is it possible in OTRS to change the time element from straight hours and minutes to something like work days?  Basically I want a real picture of the amount of time it takes to close tickets based on work hours. Scott Moore

[otrs] MIME::Decoder::QuotedPrint

one know what might be causing this issue or how I might go about resolving it?   Thanks for any information you shed on this matter.    --Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Carp.pm

tup.pl line 20. BEGIN failed--compilation aborted at apache2-perl-startup.pl line 20. Any help would be appreciated. Thank you, -- Scott Tiret <[EMAIL PROTECTED]> signature.asc Description: This is a digitally signed message part ___ OTRS mailin

Re: [otrs] Active Directory as customer backend

I'm using 2003 AD as my customer backend, it took me a while to get it working, but it works now. :) Scott Millard University of Central Florida Public Safety and Police 407-823-4699 [EMAIL PROTECTED] >>> [EMAIL PROTECTED] 7/29/2004 7:28:48 AM >>> > Has anyone been abl

[otrs] Queue highlight settings?

d and discernable reasons why they come up that way. Does that make sense? Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Queue highlight settings?

color even if they were closed within minutes. Any help would be appreciated. Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Data $ are empty

ketAnswer"} and $Data{"MoveQueuesStrg"} are returned empty. For some reason that data isn't being pulled in the Agent Mailbox area like it is in the QueueView. Any ideas? Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.

[otrs] Locked Ticket View

e that without having to click the "Zoom" link first. Thanks! Scott Moore North Point Community Church www.northpoint.org ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: h

[otrs] Compose Message Problem

files I get NOWHERE. No biggie, but if you've got a solution, I'd love to hear it. In the meantime I'm gonna keep trying to find it myself... Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

[otrs] Session timeout

Hello! Where would I go to change the settings for OTRS' automatic session timeout? The tool auto-refreshes for a while, but eventually kicks out to the login screen. I want to change that setting... Scott ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] Greetings

Ian, under the admin area, misc section (far right) goto "Session Management". That should show you how many, you'll have to scroll through the information there to determine who. >>> [EMAIL PROTECTED] 5/24/2004 9:34:32 AM >>> Hi all, Just joined the group and setting up otrs for testing. I ca

[otrs] More then 1 system address

PROTECTED] Anyone else had this problem? Maybe i havent set it up right - i've read of others using 1 system account and forwarding others to it. Any help would be appreciated. Thanks. -Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Installing OTRS on OS 10.3 server

Trying to setup OTRS on OS 10.3 Server. Anyone out there have any previous experience or documentation they would like to share? Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] using groups !

Title: Message hi   have just got otrs-0.5 beta 6 up and running, looks cool, but something I can't quite work out   how do you add/remove users from groups ?   the [ User <-> Groups ] link lists the groups, but if you selectone, it just lists the members (so far every user I have added), y

[otrs] help with inital postgres tables !??

hi I've just CSV'd down OpenTRS, but I'm having some trouble trying to use it with Postgres (I know it's only really been tested with MySQL, but I am being forced to use Postgres from higher up) when I try to run the table creation script, it doesn't seem to like the (0) after the timestamp entr