Re: [rt-users] RT 4.4 QueueList

On Wed, Aug 17, 2016 at 1:33 PM, Max McGrath wrote: > Figured this one out as well. I had to go into RT_SiteConfig.pm and > update the values in my $HomepageComponents. > Nice. Looking forward to getting to 4.4 ourselves... -m - RT 4.4 and RTIR training

Re: [rt-users] Notification from one queue

On Tue, Aug 16, 2016 at 2:41 AM, Simon Figueira wrote: > That is the issue. Not sure what the script should be. All I want is if > there is a transaction change the queue admin is mailed. > > > Action: Notify AdminCcs -m - RT 4.4 and RTIR training sessions,

Re: [rt-users] Notification from one queue

the scrip to that queue. -m On Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira <sfigue...@geestline.com> wrote: > 4.2.11 > > > > The global scrip shows > > > > > > Enabling it would make it global and not just one queue. > > > > > > *Simon Fi

Re: [rt-users] Notification from one queue

Just apply the scrip to the queue. What version of RT are you using? -m On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira wrote: > I want to set up a notification when a custom field is changed in just one > queue. I see you can do it globally in scrips. I also see

Re: [rt-users] RT 4.4 QueueList

On Sun, Aug 14, 2016 at 6:29 PM, Max McGrath wrote: > Just upgraded to 4.4 and am seeing the following in my rt.log: > > The Mason component /opt/rt4/share/html/Elements/Quicksearch is > deprecated, and will be removed in RT 4.6. You should use QueueList > instead. > >

Re: [rt-users] ModifyCustomField without SeeCustomField

On Sun, Aug 14, 2016 at 1:07 AM, Woody - Wild Thing Safaris wrote: > Hi all, > > Is it possible to allow a user to edit a custom field, without being able to > see it's value? My testing looks like ModifyCustomField is not enough for > the field to show up in the

Re: [rt-users] mobile interface only shows searches

On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris < wo...@wildthingsafaris.com> wrote: > Hi all, > > When i access my RT 4.4.0 from my phone, i get the a mobile layout, but > all it shows is a list of all my saved searches - there's no home menu, > > dashboards, or admin menu (if root).

Re: [rt-users] Request Tracker - Create Ticket via Email

What issues are you seeing? Create ticket via email works out of the gates - assuming you've correctly configured your system. -m On Tue, Aug 2, 2016 at 9:40 AM, asif wrote: > hi, Can someone help on this please. > > > > -- > View this message in context: >

Re: [rt-users] Original request on Resolve page

On Tue, Jun 21, 2016 at 4:56 AM, Guadagnino Cristiano wrote: > Hi all, > we thought it would be nice to be able to see the original request when > resolving a ticket. > > Does anybody know how to implement this (or maybe someone already did)? I'm not sure if there

Re: [rt-users] Transaction Report

On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto wrote: > Hello All, > > I was wondering if there was a way to tracker a transaction of a ticket. > Here is the scenario I'm referring to. > > The ticket is assigned an owner and then the owner reassigning the ticket. > This

Re: [rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

On Sun, May 15, 2016 at 3:52 PM, yugi mind wrote: > >> No dia 15/05/2016, às 11:02, yugi mind escreveu: >> >> Hi >> >> Hi would like to understand how to allow unprivileged users to attach one >> image when create a ticket ? >> I am using the

Re: [rt-users] Custom Field Search??

On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto wrote: > Hello Matt, > > Sorry I should have added more content of what I was actually doing. > > So I wanted to create a custom field that applies to a users group that > their a member of. Are you trying to duplicate

Re: [rt-users] Custom Field Search??

Hey Jesse, On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto wrote: > Hello All, > > Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’? What is the context? For instance: I can see all CFs for groups by drilling down: Admin -> Global -> Custom

Re: [rt-users] Replying to the same ticket at same time.

On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto wrote: > Scenario: Two different employees are working on and replying to the same > ticket at the same time. > > Is there a way to send a notification that this ticket has already been > replied to before the second reply

Re: [rt-users] PostgreSQL full-text index default type: GiST or GIN

GIN indexes are much smaller in PostgreSQL 9.4 and above. > So I am curious about the data that motivated the change to GiST. Hi Ken, Here is a correspondence between myself and a BP engineer you may find helpful: On Fri, 2013-12-13 at 12:24 -0500, Matt Zagrabelny via RT wrote: >

Re: [rt-users] Order of multiple transactions in request

On Mon, Mar 14, 2016 at 1:25 PM, Marcos Orallo wrote: >> https://metacpan.org/pod/RT::Extension::AjaxPreviewScrips > > I understand this was integrated into 4.4 core? @BPS, Can you confirm the merge of AjaxPreviewScrips in 4.4? -m - RT 4.4 and RTIR Training Sessions

Re: [rt-users] Order of multiple transactions in request

On Mon, Mar 14, 2016 at 1:08 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo <m_ora...@yahoo.es> wrote: >> Hi all, >> >> I would like to know what determines the order of creation when a request is >> tr

Re: [rt-users] Order of multiple transactions in request

On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo wrote: > Hi all, > > I would like to know what determines the order of creation when a request is > translated into more than one transaction, and if this can be customized > somehow. > > My use case: I want to add a tag

Re: [rt-users] adding an icon of some sort to a list of tickets when ticket gets updated

On Wed, Mar 9, 2016 at 3:50 AM, wrote: > Hi all, > > Does anyone has experience in adding some sort of indication to the query > view of own tickets or just a list of tickets when a ticket has been changed. You could sort by "LastUpdated". The most recently updated tickets

Re: [rt-users] RT 4.4.0 Apache loads text of rt-server fcgi rather than login

On Fri, Feb 19, 2016 at 11:18 AM, Brad wrote: > Hi Matt, > > I did follow a guide not sure if it was the most recent or the one required > by RT though, used apache.org I think. https://www.bestpractical.com/docs/rt/4.4/web_deployment.html#mod_fastcgi > Here is the

Re: [rt-users] RT 4.4.0 Apache loads text of rt-server fcgi rather than login

Hi Brad, On Fri, Feb 19, 2016 at 10:49 AM, Brad wrote: > Hi All, > > Fresh Install of 4.4.0 on Cent7 latest > > Installed latests CPAN > > configured with mysql apache fastsgi > > tested and fixed all deps > > Installed with no errors both server and db > > Apache loads

Re: [rt-users] RT 4.4 - Four questions

On Wed, Feb 17, 2016 at 10:42 AM, Joel Bergmark wrote: > Hello there. > > > > Just updated our RT to 4.4, smoothly as normal regarding RT. However, at a > meeting with the customer service representatives at our office, I got some > questions to try to resolve. > > > > 1:

Re: [rt-users] Identify Requestor on Mysql Database

Hi Marcelo, On Wed, Feb 17, 2016 at 10:02 AM, Marcelo Calado | TBS TAX Services wrote: > > Hi There! > > How can I identify the requestor of the ticket on my mysql database? There can be zero or more requestors for a ticket. When a ticket gets created a set of

Re: [rt-users] adding a button/hyperlink to external log analysis tool

Hey, This is a good topic for rt-users. I've removed -devel from the recipients list. On Tue, Feb 16, 2016 at 8:40 AM, wrote: > Hi all, > > Sorry for posting in two lists, but don't really know where it belongs... > And I wanted to get starting in adjusting RT to our

Re: [rt-users] [rt-devel] How to "print" ticket values and CF-values?

This message is better suited for rt-users - I just tweaked the reply address. -m 2016-02-12 7:22 GMT-06:00 Iñaki de Eguía Díez : > Hi, all! > > > I'm trying to fill the ticket message from a new ticket with all > the values from another ticket. > > > I haven't found any

Re: [rt-users] [rt-devel] How to "print" ticket values and CF-values?

> 2016-02-12 7:22 GMT-06:00 Iñaki de Eguía Díez : > >> Hi, all! >> >> >> I'm trying to fill the ticket message from a new ticket with all >> the values from another ticket. >> >> >> I haven't found any problem with the comments thanks to >> "/RTIR/Elements/TransactionData".

Re: [rt-users] Notify Owner on Resolve not notifying the owner

Hi Asif, On Fri, Feb 12, 2016 at 3:51 PM, Asif Iqbal wrote: > Hi All, > > I am using this scrip, but it does not notify the owner at resolve > > Description: Reminder to close associated tickets at resolve > Condition: On Resolve > Action: Notify Owner > Template: Global

[rt-users] [phish?] Re: rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

On Wed, Feb 10, 2016 at 8:17 AM, Poulter, Dale wrote: > All, > > > > It appears that the problem is even more widespread. The system will not > accept any email. The errors appear to point to missing subjects and from > addresses but the process worked before the

Re: [rt-users] Autoset owner by custom field value

Hey Jordan, On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylor via rt-users wrote: > >> Any help here means alot! Im on the latest version of RT. >> >> What I want to do is, I want the script to automatically set the owner based >> on the custom field which there

Re: [rt-users] Cookie-based auth works, but takes me to login page

*CAVEAT* I've never used this module. On Wed, Feb 10, 2016 at 3:33 PM, dwdixon wrote: > Hi there, did anyone ever respond to this post off list? I am having a very > similar issue and am just wondering if there is a proper configuration guide > (or if someone could walk me

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

On Tue, Feb 9, 2016 at 3:05 PM, Boris Epstein wrote: > Shawn, > > Yes indeed, the url is: http:///rt/SelfService/ > > It is unwilling to go anywhere else. > > Any idea why this would happen? Somehow your account became unprivileged. I'm not sure if there is a history of

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

On Tue, Feb 9, 2016 at 2:57 PM, Boris Epstein wrote: > Hello listmates, > > Has anybody ever discovered a situation where all of a sudden your view > resets to a non-sensical view where your search, tickets, etc. configs - all > the advanced options - are gone and all you

Re: [rt-users] Migrating RT3.8 database to RT4.2

On Mon, Feb 8, 2016 at 3:35 PM, Lee Wiscovitch wrote: > There is no import/export feature that I can use right? https://www.bestpractical.com/docs/rt/4.2/backups.html -m - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) *

Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

On Mon, Feb 1, 2016 at 2:08 PM, Keith Creasy wrote: > I do see in the code how to display the TimeLeft in minutes. Now I wonder if > I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap. I wouldn't. Should this be done in a local callback? This is what I'd

Re: [rt-users] Dashboard as RT at a glance

Hi, I might be off base, but I'm not sure you can have a dashboard in your RT at a glance page. The RT at a glance page is pretty much a dashboard in its own right. What happens when you hover over "Home" in the upper left corner? -m On Thu, Jan 28, 2016 at 1:47 AM, Woody - Wild Thing Safaris

Re: [rt-users] Queue drop down list not being populated for users other than root

On Wed, Jan 27, 2016 at 2:23 PM, Joseph Mays wrote: > I have a new installation of rt42 that I am setting up under FreeBSD. Setup > and install went seamlessly, but there is a problem. > > I set it up and created a user. When I first logged in as that user, the > “General” default

Re: [rt-users] auto-generated random pronounceable password

On Tue, Jan 26, 2016 at 4:18 AM, wajdi wrote: > Here the code of the template “Autoreply” > > > > Subject: AutoReply: {$Ticket->Subject} > > > > > > Greetings, > > > > This message has been automatically generated in response to the > > creation of a helpdesk call:

Re: [rt-users] Display time worked in search results in hours only

Hi Keith, On Tue, Jan 26, 2016 at 11:29 AM, Keith Creasy wrote: > Hi. I’m going to try this but so far I’ve gotten little or no response to > anything I’ve asked. What version of RT are you running? > It appears that if you put the “Time Left” field in a search result it tries

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

ours (1,000 minutes) Worked: 10 hours (600 minutes) Left: 8.3 hours (500 minutes) And here is what is displayed in the search: 1000 600 8 hours Something seems to be amiss with _DurationAsString. -m > > My version is 4.2.7 > > > -Original Message- > From: Matt Zagrabe

Re: [rt-users] RT 4.2.12 : Custom Fields not working

Hi, On Mon, Jan 25, 2016 at 7:45 AM, Kriegers Horst wrote: > Hello, > > > > Custom fields do not work after migrating from version 4.2.0 to 4.2.12 > release, tickets are not updated. That shouldn't be the case. Do you have any JS or callbacks that would be "interfering"

Re: [rt-users] Set custom field on a transaction via REST?

On Tue, Jan 19, 2016 at 9:47 PM, Andrew Ruthven wrote: > Hey, Hi Andrew, > I've added a custom field for transactions to a queue. I can set the > custom field if I use the web UI to comment or reply. But, I can't seem > to set it when using the REST API, which is why I want

Re: [rt-users] New statuses --> broken workflows

On Wed, Jan 20, 2016 at 8:33 AM, Max McGrath wrote: > Hi all - > Hi Max, > I recently added some new statuses to my Lifecycles and now my workflows > seem to be somewhat broken. For example, if I have an *Open* ticket, if > a user replies to that ticket via email it

Re: [rt-users] Function that reopens a stalled ticket upon reply

Hi Max, On Thu, Jan 14, 2016 at 9:46 AM, Max McGrath wrote: > Hello - > > Where is the function held that reopens a stalled ticket when a user > replies? I found a Scrip called *On Correspond Open Tickets* -- but I'm > not sure if that is the right thing -- and I'm not

Re: [rt-users] Lifecycle statuses

On Mon, Jan 11, 2016 at 11:46 AM, Max McGrath wrote: > I was actually ready to move forward with the multi-word statuses until I > got to the transitions area of the Lifecycle. Would I just wrap a > multi-word status is single quotes in the transitions area? > > Set(

Re: [rt-users] Lifecycle statuses

On Mon, Jan 11, 2016 at 11:22 AM, Max McGrath wrote: > Hello - > > I've been tasked with modifying the statuses we use in RT (we are running > RT 4.2.12). > > I found the lifecycles document, but have a question regarding statuses. > I'm being asked to make statuses such

Re: [rt-users] Display ticket

Hi Andrea, On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto wrote: > On the Display of the ticket y can't see the text beginning with # > I'm afraid I don't understand the question. Perhaps rephrase it? -m

Re: [rt-users] script problem with ticket create.

On Wed, Dec 23, 2015 at 12:13 PM, norman wrote: > Hi. >> >> Thanks for the help. >> However, that has not really fixed the issue. >> The way the system should work is that if an email comes in and a ticket >> is opened the requester should get an auto response. Yep. That

Re: [rt-users] Additional Watcher Type

Hi Stefan, Not super helpful for you, but RT 4.4 has custom roles. This would solve your problem, I believe. Merry Christmas and Happy Festivus! ;) -m On Wed, Dec 23, 2015 at 12:51 PM, Stefan Rein wrote: > Hello, > > wie have configured our Scrips in RT 4.0.7. > > we disabled

[rt-users] [phish?] Re: script problem with ticket create.

Your perl isn't correct for the logic of the scrip. (($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro') || (($self->TicketObj->QueueObj->Name || '') ne 'Security-Appliance-Review-Logs') -m On Tue, Dec 22, 2015 at 6:04 PM, norman wrote: > Hello. >> >> In the

Re: [rt-users] Hide "Bulk Update" from menu

Hi Daniel, On Tue, Dec 22, 2015 at 10:18 AM, Daniel Schwager wrote: > Hi everybody, > > is there a possibility to hide the "Bulk Update" menu from every privileged > user who is not member of a "Bulk-Update"-Group? Maybe. > I cannot find a corresponding Callback in

Re: [rt-users] Custom actions in scrips

On Wed, Dec 16, 2015 at 5:52 AM, Tony Arnold wrote: > I'm writing a scrip (using the web interface) where I want to test who > has sent a ticket and automatically reject it. (These are automatic > response tickets from another ticketing system, viz., LANdesk. The >

Re: [rt-users] Invoice Form on RT4.2.12 - generating a bill

Hi, On Tue, Dec 15, 2015 at 1:45 PM, wrote: > > Hello All! > > I'm looking for a mechanism for generating a bill to send to a client or > print invoice! > > I'm curious if anyone has used RT for job billing? Yep. We use html2ps and ps2pdf to generate the pdf. We

Re: [rt-users] ways to backup RT 4

Hi Boris, On Mon, Dec 14, 2015 at 3:35 PM, Boris Epstein wrote: > Hello listamates, > > Is there a way - by way or a script of plugin/extension of some sort - to > back up the RT DB and configuration/custom images, etc. in one fell swoop? I'm not aware of any "one ring to

Re: [rt-users] Question about Comments

On Fri, Dec 4, 2015 at 10:40 AM, Joe Kirby wrote: > Our queues are setup to not contact the requestor on a comment via email OR > to even let the requestor see the comment. > > One of my power users put a comment on the ticket but included as a one-time > cc someone who does not

Re: [rt-users] Help with a template

On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby wrote: > Matt > > I appreciate the suggestion however as a non-perl programmer I am not able > to transition this to my template Sure. > I was hoping to have some command that would replace this line in the > template so the child ticket

Re: [rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

On Wed, Dec 2, 2015 at 8:05 AM, Aaron W. Swenson <aa...@grandmasfridge.org> wrote: > On 2015-12-01 15:58, Matt Zagrabelny wrote: >> >> Hi Aaron, >> >> I believe you can do this all in RT. >> >> On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson >>

Re: [rt-users] Help with a template

Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > > On Dec 2, 2015, at 10:38 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > > On Wed, Dec

[rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

Hi Aaron, I believe you can do this all in RT. On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson wrote: > I'm sure this has been answered by someone somewhere, but my Google-fu is > not helping me. > > I have a few hundred tickets in a production system that I want to

Re: [rt-users] Help with a template

On Tue, Dec 1, 2015 at 4:21 PM, Joe Kirby wrote: > I have a need to create a child ticket and pass on the values for a shared > custom field. > > This works fine when passing a field which is limited to 1 value however I > now have a multi-value custom field and I cannot find any

Re: [rt-users] Adding priority to QuickCreate

On Wed, Nov 25, 2015 at 4:58 PM, Ewan Meadows wrote: > Ok, this is driving me barmy. > > Can someone point me in the right direction to get Priority added to > the QuickCreate portlet? Because I've come up with this: > https://bpaste.net/show/ccfd659d3166 > > And although

Re: [rt-users] Fwd: Request tracker

On Thu, Nov 19, 2015 at 10:22 AM, Gerald Jimenez wrote: > Hi, > > Did you check my apache configuration? Sorry - I haven't. I would try making a perl CGI that mimics the RT fastcgi and see if you can load the module in question. -m

Re: [rt-users] Fwd: Request tracker

On Tue, Nov 17, 2015 at 12:00 PM, Gerald Jimenez wrote: > Hi, please help me with the Data::UUID error. What method are you using for serving RT from your webserver? (modperl, fastcgi, fcgid, etc.) -m

Re: [rt-users] Fwd: Request tracker

On Tue, Nov 17, 2015 at 2:47 PM, Gerald Jimenez wrote: > I am using fastcgi Okay. What about your web server? What do your (web server) configs look like? Can you write a super lightweight cgi that can load your Data::UUID module? -m

Re: [rt-users] Fwd: Request tracker

On Mon, Nov 16, 2015 at 10:36 AM, Gerald Jimenez wrote: > > Hi, > > I have request tracker installed on a centos 6 server but now I need to > update my server to centos 7. > I have tried to install request tracker 4.2 to my centos 7 server but after > sucessfully finished the

Re: [rt-users] Owner Query - Custom

Hi Marcelo, On Fri, Nov 13, 2015 at 10:17 AM, Marcelo Calado | TBS TAX Services wrote: > > Thanks Matt! > > I've been working on it, But I have no idea how to set up this! > > I would like to use the something like "WHERE" clause to filter my results > from Users

Re: [rt-users] Owner Query - Custom

On Wed, Nov 11, 2015 at 10:21 AM, Marcelo Calado | TBS TAX Services wrote: > Hi, > > I want to change (if possible) settings, under Permissions , modify the > permissions that are allowed or denied for only the RT User's to be Owner's > when I create a new ticket

Re: [rt-users] Option to Emulate another RT user from SuperUser

On Thu, Nov 12, 2015 at 12:23 PM, Joe Kirby wrote: > At time some folks on campus report that RT is slow for them. > > I try to create a test user with the same access but this does not always > help me because they may have a lot of tickets or a dashboard item/report > that I

Re: [rt-users] Option to Emulate another RT user from SuperUser

On Thu, Nov 12, 2015 at 12:40 PM, Joe Kirby wrote: > We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons. Sorry. Haven't used that setting yet. > Are you saying we could have a special config in place that would allow me > to access our system in non-SSO

Re: [rt-users] Owner Query - Custom

Hi Marcelo, On Tue, Nov 10, 2015 at 8:42 AM, Marcelo Calado | TBS TAX Services wrote: > Hello! > > > > When I trying to create a ticket on RT 4.09, I’d like to select just the RT > User’s of Owner field on the basics table in the right side. > > > > I’d like to select

Re: [rt-users] What's huge RT/Mysql

On Wed, Nov 4, 2015 at 3:23 PM, Albert Shih wrote: > Hi everyone, > > I would like to know without any customisation how can a RT instance with > mysql backend can goes. We use Pg, but there are places using MySQL that have many tickets. > > As I understand it's the number

Re: [rt-users] RT creates CLOSE_WAITS

On Wed, Oct 28, 2015 at 3:07 AM, Asanka Gunasekera wrote: > Hi all I have been struggling with this CLOSE_WAITS. > > I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT rt-4.2.12 and > Apache httpd-2.2.31. I can log in and all, but after a while I am

Re: [rt-users] rt-users Digest, Vol 139, Issue 23

On Tue, Oct 27, 2015 at 11:06 AM, Shea Alterio wrote: > I have a very newbie question. For whatever reason, RT4 either doesn't see or > can't talk to FastCGI on either a Debian or FreeBSD setup. I've re-set it up > a few different times but must be missing some step of

Re: [rt-users] upgrade from 4.0.10 to 4.2.12

On Mon, Oct 26, 2015 at 5:24 PM, charlyc...@yahoo.com.ar wrote: > Hello all, > > I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems > now. > > 1. When inserting an article in a ticket now I get the HTML code on it, for > example this: > > Dear

Re: [rt-users] Custom Field Template

On Thu, Oct 15, 2015 at 11:19 AM, Kobus Bensch wrote: > Hi > > I have written a script that looks like this: > > Desc: On Change of CF > Cond: User Defined > Action: Notify AdminCCs > Template: CR Change Admin Correspond > > Custom Condition: return 0 unless

Re: [rt-users] Regarding External Authentication using LDAP

Ugh. Turn off the HTML mail - please. On Wed, Oct 14, 2015 at 7:53 AM, Bob Shaker wrote: > > What Version of RT are you running? If you are using 4.2 or greater (you > should be if you’re setting up a new instance) you need to > > Replace this line > > Set(@Plugins,

Re: [rt-users] Regarding Apache server failure

On Thu, Oct 8, 2015 at 9:21 AM, bharath reddy wrote: > Hi Matt, > > Thanks for replying back, here are the details : > > Distro : > root@devrt:~# cat /etc/os-release > NAME="Ubuntu" > VERSION="12.04.3 LTS, Precise Pangolin" > ID=ubuntu > ID_LIKE=debian >

Re: [rt-users] Ticket Changes Queue when updated

On Wed, Oct 7, 2015 at 2:50 PM, Daniel Moore wrote: > Hello, > > > > I thought I had found the answer this a long time ago but I cannot seem to > locate it now. > > > > We have several queues set up and when a user updates something on their > ticket (priority,

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Wed, Oct 7, 2015 at 1:51 PM, Al Joslin wrote: > I also have a custom field my users insisted on that will carry text — can I > index and search more than one table (attachments) ? Current RT does not support full text searching (FTS) on CFs. I remember conversing

Re: [rt-users] Regarding Apache server failure

On Tue, Oct 6, 2015 at 3:09 PM, bharath reddy wrote: > Dear All, > > I'm trying to configure RT to communicate with my LDAP, for which I followed > this link : https://metacpan.org/pod/RT::Authen::ExternalAuth . After making > the required changes, when I restarted my

[rt-users] Fwd: Can I use % wildcard within Query Builder on QUEUES?

On Tue, Sep 29, 2015 at 10:05 AM, Sally Ainsley wrote: > Dear All > > > > I have a range of queries I am trying to create in QUERY BUILDER where I > want to include or exclude a list of QUEUES. > > > > E.g. > > QUEUE NAME 1 = BLUE > > QUEUE NAME 2 = BLUE -UAT

Re: [rt-users] Can I use % wildcard within Query Builder on QUEUES?

On Tue, Sep 29, 2015 at 10:38 AM, Bryon Baker wrote: > Hello Sally and Mat > The like phrase works you just need to use the "Advanced" button at top of > page. At that point you can type in the phrase you would like. Sure. But not for Queue. ;) LIKE isn't supported for

Re: [rt-users] Can I use % wildcard within Query Builder on QUEUES?

On Tue, Sep 29, 2015 at 10:32 AM, Sally Ainsley wrote: > Thanks Matt for prompt response > > I was hoping to do something in the Query Builder as I would need to secure > some technical resource internally to go down the perl route as I don't have > the

Re: [rt-users] Sql to find disabled users

> This might me tougher. s/me/be/ -m

Re: [rt-users] Sql to find disabled users

Hi Jesse, On Tue, Sep 29, 2015 at 5:18 PM, Jesse Maseto wrote: > Hello All, > > I was wondering some one can assist me with creating an sql search of RT. I > am looking to find all disaled users in my system and then use the > rt-shredder pluggin to delete them. I've

Re: [rt-users] Adding HTML comment with a scrip

Hi Armen, On Thu, Sep 24, 2015 at 2:00 PM, Armen Tashjian wrote: > Hello, > > > > I am trying to add a comment as a scrip with some html tags. For example: > > > > $self->TicketObj->Comment(Content=> “Hello”, > Type=>'text/html'); > > > > The “Type” parameter does not

Re: [rt-users] Output contents of Custom field via command line

You could write your own script. It's not that bad. Or perhaps try a dashboard, though those would email about the contents. On Sep 23, 2015 11:58 PM, "Yourevilness" wrote: > Hello, RT 4.2.11 on Centos 6 > > I'm trying to generate a list of all unresolved tickets via

Re: [rt-users] Custom Role in RT4.2.8

4.4 should have custom roles. My employer is sponsoring the work. -m On Sat, Sep 19, 2015 at 12:16 PM, Gnemsid wrote: > Hi, > > I've had a look at the wiki and the documentation and from what I can tell > it is possible to add custom roles to RT. Unfortunately I'm not sure

Re: [rt-users] New ticket layout change

On Fri, Sep 18, 2015 at 5:27 AM, Kobus Bensch wrote: > Hi > > I am in the process of creating an electronic change request system in RT. > At the moment the layout is as follows: > >

Re: [rt-users] DBD:mysql>=2.1018 ...MISSING

On Tue, Sep 15, 2015 at 1:43 PM, Jonathan Murray wrote: > I'm setting up an RT server with the following: > > RT 4.2.9 > postgres 9.4 > apache 2.2.15 > > When I get to the part of the install where I'm trying to resolve the perl > dependencies and I run > > make testdeps > make

Re: [rt-users] DBD:mysql>=2.1018 ...MISSING

On Tue, Sep 15, 2015 at 2:51 PM, Jonathan Murray <jmur...@whoi.edu> wrote: > On 09/15/2015 02:55 PM, Matt Zagrabelny wrote: >> >> On Tue, Sep 15, 2015 at 1:43 PM, Jonathan Murray <jmur...@whoi.edu> wrote: >>> >>> I'm setting up an RT server with the

Re: [rt-users] scrip to delete a Cc adress in a ticket

On Mon, Aug 31, 2015 at 10:24 AM, Loïc Cadoret wrote: > Hi RT user followers ! > > I need your help on my scrip creation. > > Here is my need : > > I would like to delete a Cc address if this address is the same that the RT > queue response mail address. Create a scrip. They

Re: [rt-users] missing plugin

On Wed, Aug 26, 2015 at 10:20 AM, Steve Postma spos...@ztechnet.com wrote: Hi all, my repeat-ticket extension is missing from the web interface. cleared mason cache, restarted httpd, RT_SiteConfig.pm still calls on it to be loaded, no errors in /var/log/messages or var/log/httpd How

Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris cdi...@experi-metal.com wrote: Hi Matt, and thanks for your response. I have tried this. It still produces nothing. Here is what I added to my RT_SiteConfig.pm: Set($MailCommand, mbox); Set($SendmailPath, /usr/lib/sendmail);

Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris cdi...@experi-metal.com wrote: Ok... After turning the debugging, I captured this from the log: [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message

Re: [rt-users] [phish?] RE: No outbound email after upgrade

On Tue, Aug 25, 2015 at 3:39 PM, Ditri, Chris cdi...@experi-metal.com wrote: From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Tuesday, August 25, 2015 2:55 PM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 4:51 AM, Joseph D. Wagner j...@josephdwagner.info wrote: I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. What do you mean by without logins? The email address needs to correspond to a user

Re: [rt-users] multiple customers in one RT instance?

On Mon, Aug 24, 2015 at 6:01 AM, lu...@sulweb.org wrote: Hello, I'm new to RT and I provide my customers managed hosting for their websites, email and other web applications. I'd like to offer my customers a product like one RT queue each, preconfigured to work with the required email

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC

Re: [rt-users] No outbound email after upgrade

On Fri, Aug 21, 2015 at 1:33 PM, Ditri, Chris cdi...@experi-metal.com wrote: Hello, I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and it has always worked for my purposes in 4.0.7. However

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 8:50 AM, androponia andropo...@gmail.com wrote: Hello, i am little new in RT, my ticket is not displaying html messages. I have RT 4.2 version. can someone help me? Are you receiving HTML emails? -m

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