On 02/22/2012 03:15 AM, Boli wrote:
Are relative date searches supported for CF yet? Will they be? Can
anyone suggest a workaround in the meantime? or maybe they work
just fine and it's me that's doing something wrong...
Unfortunately relative date searching isn't supported against
On 02/22/2012 06:21 AM, Radek Svoboda wrote:
Hi,
We use email for creating new tickets. When I send message to RT with
CC to user, the Cc-ed user is CC of the ticket, but the mail get from
me (and his reply to me too). But I need, the reply comms to RT. Is the
way, how to send mail to
On 02/22/2012 11:07 AM, Daniel Garcia Mejia wrote:
Is RT support language 'catalan'. I search in Google and I'm not found
any interesting.
List of languages supported by RT:
http://bestpractical.com/rt/languages.html
Is there any project or a unofficial version that translate the RT
system
Please keep replies on the list.
On 02/22/2012 12:46 PM, Radek Svoboda wrote:
Thanks for quick response,
unfortunately, RT::Extension::CommandByMail is incompatible with my
favorite email address
support+take-correspond-reso...@server.domain.cz :-)
I don't know how that email address is
On 02/22/2012 01:40 PM, Kenneth Crocker wrote:
If I understand your question, you want to know how to add a person as a
permanent CC get a person on an email to RT when the ticket is first
created?
I believe there is a scrip for this in the RT wiki. I copied it myself
awhile back.
It
Radek: Keep replies on the list!
On 02/22/2012 01:43 PM, Radek Svoboda wrote:
Problem is with enabled UnsafeEmailCommands, thats have to be enabled
for take and resolve command from mail address
(information from
On 02/20/2012 08:04 AM, David Thorpe wrote:
My question is, I want to add a custom field into each Queue which isn't
a problem, this is done and is called my Email From field. I want this
field to appear as the From Field in emails to people when they submit a
ticket. But I want the current
On 02/21/2012 12:52 PM, Jeff Blaine wrote:
Using RT 4.0.4
If a ticket is owned already, I cannot re-assign it unless
I set the owner to Nobody, then assign it.
Is this normal behavior?
Yes. To assign a ticket you someone, the ticket either needs to be
unowned or owned by you. So you
On 02/17/2012 02:01 PM, Jaime Kikpole wrote:
I'm currently using RT 3.4.5. I'd like to upgrade it. I was
wondering if I should just go straight to 4.0.x or go to 3.6, then
3.8, and then to 4.0. What would you suggest?
Going straight to 4.0.x is fine. There are a number of important
On 02/17/2012 02:15 PM, Jaime Kikpole wrote:
On Fri, Feb 17, 2012 at 2:06 PM, Thomas Sibley t...@bestpractical.com wrote:
Going straight to 4.0.x is fine. There are a number of important
database upgrade steps you need to do, so read all of the README and
docs/UPGRADING-3.4, docs/UPGRADING
On 02/17/2012 04:58 PM, Jaime Kikpole wrote:
Thanks. I was assuming I should mysqldump backup.sql just to be
safe. I don't run it in a VM (I've used RT since before VMs were
fashionable), though.
Any thoughts on the mysqldump idea?
Yep, all of our documentation tells you to take backups.
On 02/16/2012 12:05 PM, Gerard FENELON wrote:
Honestly I have doubts on that traditional wisdom.
For example, I have 102 occurences of that error between
Mon Feb 13 07:37:12 2012 and Thu Feb 16 17:01:44 2012
102 people hitting the stop button in 3,5 days ?!?
It's also dropped connections
On 02/16/2012 04:02 AM, Bart wrote:
1) panic: attempt to copy value
HTML::Quoted::Parser=HASH(0x7f7a770dc590) to a freed scalar
7f7a77eac6d0 at /usr/local/share/perl/5.10.1/HTML/Quoted.pm line 79.
2) Cannot copy to ARRAY in sassign at
On 02/16/2012 05:45 PM, Howell, Van wrote:
[Thu Feb 16 22:39:24 2012] [debug]: Processing group membership for
Students
(/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPImport.pm:855)
[Thu Feb 16 22:39:24 2012] [warning]: No members found for Students in
Member_Attr
On 02/15/2012 10:01 AM, Christopher Lasater wrote:
I removed the External Auth Config, LDAP Importer, and Logging, since
they should not be related. I removed the lifecycles for testing and
the issues still occurs, and also tested with and without devel mode.
I do not see much in here that
Please keep replies on the list.
On 02/15/2012 11:37 AM, Christopher Lasater wrote:
I had develmode on to go around the caching, but I still cleared the cache
Apachectl stop
Rm -rf /opt/rt4/var/mason_data/obj/*
Apachectl start
Then did a ctrl-F5 in firefox and took the attached
On 02/15/2012 12:10 PM, Christopher Lasater wrote:
I created a brand new Queue called test and gave my user the
following permissions
CreateTicket ReplyTicket SeeQueue ShowTicket ModifyTicket
Your user will still pick up permissions from global group/role/user rights.
I created a ticket,
On 02/14/2012 11:42 AM, Jeff Blaine wrote:
If I enable RT-Extension-ExternalAuth, does it take complete
control of RT authentication, and therefore I must also
specify an ExternalSetting service that maps to our existing
'rt4' database to make use of that?
It is an all too common
On 02/14/2012 06:22 PM, Mark D. Nagel wrote:
Has anyone ever created a method to restrict access for users by IP? It
has never made me comfortable that superuser access is possible from
anywhere. I can mitigate the risk with tools like Fail2Ban, but I'd
just as soon lock the interface down
On 02/14/2012 06:54 PM, Christopher Lasater wrote:
Hey Guys,
I just upgraded to 4.0.5 in our testing environment and
was trying to test the new config option
HideResolveActionsWithDependencies and ForceApprovalsView, which I like
the idea of. Unfortunately, I can not get
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Approvals-PO
This _won't_ work. You _need_ to use the
On 02/09/2012 04:00 PM, JC Boggio wrote:
No clue ? Should I file a bug report ?
The sql output you provided earlier isn't enough to go on. Filing a bug
report won't get you any further and no one else has reported this
problem. I suspect there is an error in the logs somewhere that is
getting
On 02/08/2012 09:58 AM, Mark Fuller wrote:
Correct but Owner does not work neither does anything I seem to enter this
is the error with Owner
[error]: 'Owner' is not principal id, group name, user name, user email
address or any email address
On 02/08/2012 10:32 AM, Jeffery, Guy wrote:
That's brilliant, cheers, I can remove the admin component on the
Organization field in User_Overlay.pm.
Better yet, modify the accessible properties in your own
/opt/rt3/local/lib/RT/User_Local.pm file:
package RT::User;
use strict;
use warnings;
On 02/06/2012 04:42 PM, Kevin Falcone wrote:
This means that you can render content into an iframe using the value
of the custom field.
If your user selected Foo from a custom field, RT can make a call to
an external webservice with Foo and some other information and then
iframe the data
On 02/07/2012 12:35 AM, Tim Gustafson wrote:
And I get how to import the main ticket itself...but how can I import
ticket comments? The old system has 10 years worth of comments that
I'd like to also get into RT. Is there a way to do this without
hacking the database?
Don't hack the
On 02/07/2012 09:44 AM, JC Boggio wrote:
Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to
Nobody anymore.
To anybody else works.
When I give to someuser history says :
JC Boggio - Given to someuser
When I try to give to nobody, I get :
JC Boggio - Not taken
(These
On 02/07/2012 09:44 AM, JC Boggio wrote:
Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to
Nobody anymore.
To anybody else works.
When I give to someuser history says :
JC Boggio - Given to someuser
When I try to give to nobody, I get :
JC Boggio - Not taken
(These
On 01/31/2012 09:57 AM, Roedel, Mark wrote:
Working well for us so far -- I really like the new look for dashboard emails.
I don't think the dashboard emails have changed since 4.0.4. Are you
comparing to a different version? If not, I'd be curious to see what
change you're talking about. ;)
On 01/27/2012 05:11 AM, Valerio, Gabriele [Nervianoms] wrote:
So my question is: is it possible and how to have more than one RT 4
instances running under the same apache (a mix of 3.x and 4.x or at
least all versions 4)?
Not using mod_perl. It's a design limitation in mod_perl. Use FastCGI
On 01/26/2012 03:14 AM, Asanka Gunasekera wrote:
Hi, I have a requirement to have ticket number sequenced by Queue, is
this possible? or RT way of using all tickets to be in sequence,
disregard of Queue
RT uses just one sequence and doesn't support a per-queue sequence.
RT Training
On 01/24/2012 02:53 PM, Jeff Blaine wrote:
use a two-column layout for create and update forms : NO
Create and update forms still show as 2 columns.
This is a legitimate bug; I see what's happening. Ticket created at:
http://issues.bestpractical.com/Ticket/Display.html?id=19302
notify me
On 01/24/2012 04:34 PM, Jeff Blaine wrote:
We find it really obnoxious, as it creates a false sense
of ticket priority (where the visited tickets fade into
the background more visually, because they're grey).
Unread tickets, in black, jump out loudly in the sea of
of my other much higher
On 01/19/2012 05:23 PM, Brent Wiese wrote:
It looks like the only custom Content-Type is text/html. I can see
where it looks for that in Template.pm.
What I need to do is set the Content-Type as: text/calendar;
charset=utf-8; method=REQUEST
I put an elsif in Template.pm to see if I could
On 01/20/2012 02:38 PM, Robert Nesius wrote:
I figured out a work around for this issue. I was suspicious that
LWP::UserAgent could not reach the cert for the CA that signed the cert
being presented by the web server. I learned there are some environment
variables that I can leverage to
On 01/19/2012 10:42 AM, Philippe Fremy wrote:
What is the status of support of HTML Emails with RT ?
I noticed that they are properly received.
However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I
On 01/19/2012 10:52 AM, Thomas Lau wrote:
Correct me if I am wrong, but there is a mod which could modify the mail and
turn to html. The problem is that when we upgrade RT it will be part of
dependency to deal with in the future
This is a core RT feature, not a mod. See my answer to the
On 01/19/2012 01:54 PM, Ronald J. Yacketta wrote:
Sorry to breath life into this dead thread but I am having issues with
Radio / Check lists.
I have the following CF configured and it disables as a Multi Select Box.
Can you save the HTML from the CF modify page and send it to us?
What are
On 01/18/2012 03:08 PM, Jeff Blaine wrote:
So. Confused.
What makes something 'General'?
What makes something 'Staff'?
What makes something 'Administrator'?
These are groupings of the _rights_ themselves, not groupings of
_things_ rights are granted to.
It splits up an otherwise pretty
On 01/18/2012 06:35 PM, Chris Rios wrote:
./rt-crontool --transaction first --action
RT::Action::ExtractCustomFieldValues --template CustomFieldExtract --search
RT::Search::ActiveTicketsInQueue --search-arg Status='stalled' and
Queue='Copyright_Notices'
The Search::ActiveTicketsInQueue
On 01/17/2012 04:01 AM, kri...@gmail.com wrote:
When looking at the transactions for a ticket, in the history
Tab, subsequent transaction entries are indented to the right.
If there are a large number of transactions, the last entries
are indented so far right that they are not
On 01/11/2012 02:04 PM, Mark Story wrote:
I've had the same issues and am only now getting around to figuring it
out. Everything works fine in browser, but not thru rt-mailgate.
Every other service that uses the SSL keys are working; puzzled.
We have a branch (not yet merged) that improves
On 01/10/2012 01:21 AM, Asanka Gunasekera wrote:
Hi Can any one tell me what I am doing wrong??
Kevin told you what you're doing wrong 5 days ago. Please read his
response.
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
On 01/09/2012 10:01 AM, martinmoore wrote:
I've got a new 3.8.8 installation running, but don't have the 'Delete'
option. This was available on 3.8.4 in the Ticket list as well as when
viewing a ticket. I get a lot of spam that I don't want to 'Resolve' - has
'Delete' been removed, or is there
Please keep replies on the list.
On 01/09/2012 10:24 AM, Martin Moore wrote:
I 'think' I have - where is it done?
On any of the appropriate rights pages. It depends if you want to grant
it on a global level or a per-queue level, and to a role group and/or
custom groups.
Thomas
RT
On 01/06/2012 12:35 PM, mja...@guesswho.com wrote:
OK, this seems to be a relevant portion of the log file. Sorry about the
delay in replying. -Mike
[Thu Dec 15 19:38:48 2011] [warning]: DBD::mysql::st execute failed: Got a
packet bigger than 'max_allowed_packet' bytes at
On 01/05/2012 08:35 AM, Randy Black wrote:
Looks like that extension has not had any work since 2010, therefore
should it not be used on a rt4 instance?
Take Ken's suggestion and just make blank templates in the queue you
don't want to send email. It's a heck of a lot simpler, doesn't require
For what it's worth, subjects like the above aren't very useful. The
most likely answer is usually not a bug and a subject descriptive of
the specific problem makes the archives more accessible. :)
On 01/05/2012 08:06 AM, Daniel Garcia Mejia wrote:
Description: Notify Owner On Create
(This is a much better subject.)
On 01/05/2012 06:40 AM, Daniel Garcia Mejia wrote:
Hi, I have problem with global script 2 'On Owner Change notify Owner':
1.-I create a new ticket and put owner (for example 'Person1' , where
his email is examp...@example.com)
2.-In another account, I open
On 01/05/2012 09:55 AM, Franzini, Gabriele [Nervianoms] wrote:
2.-In another account, I open the same ticket and steal.
3.-I see this in terminal:
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat #247/2135 - Scrip 2
On Owner Change Notify Owner
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat No
On 01/04/2012 09:32 AM, Daniel Garcia Mejia wrote:
I shut the machine of the RT and relit but gave no error. Anyway, I have
not created any contact again with my LDAP. I've done something wrong?
Finally the user that I have in LDAP and I put in the RT is a read-only
user. Influences have a
On 01/04/2012 04:07 PM, Poulter, Dale wrote:
In version 4 I have the same settings but the unowned tickets are
showing even if the “view queue” is not selected. Is this still
possible in version 4? Am I missing something obvious? Thanks.
I'm betting you don't actually have the same rights
On 01/03/2012 01:56 PM, Jeff Blaine wrote:
For consideration/ideas before a bug report is filed.
There is at least one existing bug report for this. It may be marked
resolved already.
One of the major problems is an interaction with IE8's compatibility
mode turned on and PIE.htc (a CSS3
On 01/03/2012 02:54 PM, Jeff Blaine wrote:
One of the major problems is an interaction with IE8's compatibility
mode turned on and PIE.htc (a CSS3 compatibility layer). Turning off
compat mode or removing PIE.htc from your install should fix the problem.
How will removing PIE.htc affect the
On 01/03/2012 03:01 PM, Little, Michael B (JSC-IS2)[DB Consulting Group,
Inc.] wrote:
Greetings,
I have seen some older wiki articles on how someone had integrated NTLM
authentication with RT. Has anyone had any experience with integrating
RT with OpenSSO
On 12/22/2011 12:43 PM, Joe Harris wrote:
I am looking into this type of functionality as well. We were
thinking of an NSF share in a web directory to drop the attachment
with a way to drop a link within the ticket. So the attachments may
not even exist on the RT server, but there will be
Please keep replies on the list.
For the record, I'm not claiming that core RT shouldn't support
attachments on disk in the future. I'm just trying to give you the
relevant info for right now.
On 12/22/2011 08:58 PM, Geoff Mayes wrote:
I searched but struck out. Could you provide some links?
On 12/22/2011 11:00 AM, Daniel Garcia Mejia wrote:
I defined one new stat of ticket 'waiting' Lifecycle in RT_SiteConfig.pm.
It is possible to assign a custom Lifecycle to specific queue on my
system? How?
On the Modify Queue page for the specific queue.
Thomas
RT Training Sessions
On 12/22/2011 03:45 PM, Jeff Blaine wrote:
Before I waste a bunch of time, is there any chance this
is likely to work?
1. Dump all RT 3.4.2 data from MySQL 4.1 (database 'rt3')
2. Stand up new server with RT 4.x and modern MySQL
3. Import old data
Not with just those steps, but yes, of
Hi Geoff,
There exists a Best Practical written extension for putting attachments
on disk, but it is not public. (Multiple mailing list posts have
mentioned it in the last year.)
As Ken points out, there are non-trivial issues and maintenance
associated with using a database store and a
Hey Jim,
On 12/20/2011 12:02 PM, jim.h.be...@frb.gov wrote:
Slightly off topic: the custom field completion did not work at all (for
either user) in Internet Explorer 8. Email completion works as expected.
Can you file a bug (mail rt-b...@bestpractical.com) with some details?
Thanks!
Thomas
On 12/20/2011 09:08 AM, Mike Johnson wrote:
Is there any better way then actually editing the code to include
javascript? I would love to have a modular way of doing it so I could
replace the functionality quickly after upgrading.
There's no need to edit RT's core code for this. You'd be
On 12/20/2011 06:19 AM, omaisz-takács dániel wrote:
Our server got a “crash” from a power outage, after restarting our RT
jumps to the /Install/index.html site, with only one message:
Config file /opt/rt/etc/RT_SiteConfig.pm is locked
I found out if I give write permission to the
On 12/20/2011 10:46 AM, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval' but
with another name?
No, not without some decent hacking on core RT and an understanding of
how approvals work. To fully emulate the ___Approvals queue, you'd also
need to
On 12/16/2011 10:57 AM, Joe Kirby wrote:
Our organization has not used RTFM at all and when I begin to explore
Articles within RT 4.04 I see a couple of things that I think may be our
lack of experience with this aspect.
1. There does not seem to be a way for me to add any Content since it
On 12/08/2011 01:28 PM, Thomas Smith wrote:
Hi,
In RT 3.x, one could do a full text simple search by entering
fulltext:search string. I tried this in RT 4 but it doesn't work.
Is there a way to do a full text search in RT 4?
That syntax is still supported but by default non-indexed FTS
On 12/08/2011 04:36 PM, Dave Pascoe wrote:
I have had this configured in my RT 4.0.4 installation as follows:
Set(%FullTextSearch,
Enable = 1,
Indexed = 0,
);
but the results when using fulltext:search string I don't get the
expected results. Searching for things that ought to
On 12/08/2011 04:54 PM, Thomas Sibley wrote:
On 12/08/2011 04:36 PM, Dave Pascoe wrote:
I have had this configured in my RT 4.0.4 installation as follows:
Set(%FullTextSearch,
Enable = 1,
Indexed = 0,
);
but the results when using fulltext:search string I don't get the
expected
On 12/07/2011 12:29 PM, Arlon Sousa wrote:
after I try to login it shows me the rt this error Message
Please don't spam the list. I already told you that you have
ExternalAuth configured incorrectly. Remove the example DBI config
you're clearly not using. If you don't know how to that, post
On 12/06/2011 03:17 AM, Stéphane Brot wrote:
If I create a ticketin the web interface with french special characters
like é àin the subject, the subject line of the outgoing mail for the
requestorisnot OK. Here is the mail header :
Subject:
On 12/06/2011 09:56 AM, Thomas Sibley wrote:
On 12/06/2011 03:17 AM, Stéphane Brot wrote:
If I create a ticketin the web interface with french special characters
like é àin the subject, the subject line of the outgoing mail for the
requestorisnot OK. Here is the mail header :
Subject: =?us
You've configured ExternalAuth wrong. Please don't send mail directly
to me. Send mail to the list.
On 12/06/2011 10:51 AM, Arlon Sousa wrote:
Now show me this feedback.
I installed all the modules required
install_driver(DBI_DRIVER) failed: Can't locate DBD/DBI_DRIVER.pm in @INC
(@INC
On 12/01/2011 09:17 AM, Stefan Vollmar wrote:
we have just started using RT and come across this problem: a ticket
has been opened (by one of our users via a simplified web interface
or internally), somebody in the support group has started working on
it (she/he is now the owner) but finds
March 2012 will bring a two-day RT training session to our hometown of
Boston!
To learn more and sign up online, visit
https://shop.bestpractical.com/#Training.
Drop us a line at train...@bestpractical.com with any questions you have
or to inquire about discounted pricing for academic
On 11/30/2011 06:44 AM, Bart wrote:
* Add every single page currently in the wiki to a new categorie
called Archive.
o This sounds ugly but it's an easy way of keeping track of all
the wiki pages that still need better categorization.
o Basically a todo list,
On 11/29/2011 08:30 PM, Tim Dunphy wrote:
Couldn't compile CustomPrepareCode codeblock '===Create-Ticket: ...
You put a CreateTickets template in the Custom prepare textbox of your
scrip instead of in a new template.
Thomas
RT Training Sessions
On 11/30/2011 10:05 AM, Joe Harris wrote:
Thanks to all who have helped with previous posts. This is an awesome group.
I recently upgraded from 3.8.7 to 4.0.4 and am very interested in
Articles. I, however, have not been able to find any detailed
documentation on how to get started with
They also need ShowConfigTab.
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
On 11/30/2011 10:06 AM, Chad Osmond wrote:
Does anyone have any working samples of code that create tickets from
Outlook mails via REST?
Is there a reason you can't use the bounce/redirect feature that Outlook
probably has (like other clients) to direct mail into RT?
Thomas
RT
On 11/18/2011 04:43 AM, Giuseppe Sollazzo wrote:
is there any extension allowing tickets to be printed in fully or
partially? Something generating like a printable version a' la
wikipedia.
We have a branch to improve the printing styles. It's not yet merged,
but you can see the changes here:
On 11/17/2011 08:52 AM, Jim Lesinski wrote:
Can someone tell me what RT-Extension-CustomField-HideEmptyValues is
supposed to do? I have one drop down that filters values for other ones.
I would have thought that the child drop downs would be hidden as they
have no values until the parent is
On 11/17/2011 01:16 PM, Yan Seiner wrote:
We're uploading some pdf files into custom fields as images. We need to
do this as we want the pdfs to be clickable in searches.
That's the wrong approach. You should upload your PDFs into Upload a
file CFs and extend the column map (using callbacks)
On 11/16/2011 01:35 PM, Thomas Misilo wrote:
Hello,
Is it possible to set the requestor to the user submitting the ticket by
default?
As I am trying to use the self service page, but after submitting the
ticket it doesn’t show up, as there is no requestor set.
The behaviour you want is
On 11/08/2011 07:03 PM, Yan Seiner wrote:
As near as I can figure, when we merged the two databases the user table
got smashed together.
How did you merge the databases?
There is no existing tool to do a merge properly and doing it manually
is not trivial even with a good understanding of the
On 11/08/2011 02:11 PM, Izz Abdullah wrote:
But yeah, setting the password = ‘’ actually forces the external
authentication (trying to login with a blank password does NOT work).
I believe properly the password column should be '*NO-PASSWORD*' not the
empty string.
Thomas
RT Training
On 11/06/2011 07:11 PM, Jim T wrote:
I have to add about 80 users to RT. These will be unprivileged users
that will use the SelfService link to create tickets. I have succesfully
imported the users directly into MySQL on a test system with phpMyAdmin.
However I can't find where to Allow this
On 11/07/2011 09:52 AM, Izz Abdullah wrote:
I have a question then regarding this. We are at the point now we
are ready to move our 3.8.6 database to our 4.0.2 installation. I am
using LDAP authentication in the new install, but it was not being
used in the 3.8.6 install. At some point in
On 11/07/2011 10:31 AM, Izz Abdullah wrote:
I want to remove them because somehow, they ended up with really odd
permissions which enable them as privileged. I can't see this via
the UI, but it is confirmed when I look at the schema in mysql. So
it has been decided to remove them. I have
On 11/03/2011 Jim T wrote:
I am trying to serve rt from /rt. I have read the web_deployment.pod
and I thought I'd configured apache correctly but I still cant get rt
to start. The apache error log says File does not exist: /var/www/rt.
Untested, but on a hunch try changing the ScriptAlias line
Matt and Chris,
Thanks for posting the specific toggle on the list. To help future RT
users with this problem, I created
http://requesttracker.wikia.com/wiki/Winmail.dat
Thomas
On 10/27/2011 12:50 PM, Matt Sturtz wrote:
Thanks -- not sure how I missed that, I must have looked at these
On 10/27/2011 02:41 PM, Robert Nesius wrote:
Hi all,
Just curious how some of you provision perl to RT. I am running over my
server-distro's apache2/perl, and during a recent upgrade the system
perl was moved forward and suddenly my modules disappeared. I was able
to patch it up without too
On 10/25/2011 04:05 PM, tobiasbp wrote:
I am indeed worried about name changes.
Did you try CF.42 or CF.{42}?
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
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* Barcelona, Spain November 28 29, 2011
On 10/22/2011 02:32 PM, Peter Reuterås wrote:
Is there a standard way to add a new username format? If I understand
correctly the format is the one the user select on the Setting -
Options page and the default specified in $UsernameFormat. The current
options are concise and verbose. How to add
On 10/19/2011 02:22 AM, N N wrote:
I can't put all the decision makers into one group, because there are
several levels of them (like team led project manager CTO CEO).
So I need several approval queues.
Nope, you just need several approval groups that own/admincc tickets in
the
On 10/19/2011 11:54 AM, Chris Robison wrote:
I'm very new to RT. I noticed a wiki page with documentation on how to
with with it via REST, but it pertains to version 3.x. Has changed in
version 4 or is the documentation still valid?
Still valid. The REST interface has seen some bug fixes, but
On 10/10/2011 08:17 AM, john s. wrote:
RT: 3.8.9
Ubuntu LTS 10.04
Hello everybody
We use for our RT-System the addon PriorityAsString ( btw: it's a great one)
to break down the RT Priority Concept at a minimum for our purposes.
but, the sort condition on the dashboard with highest priority
On 10/18/2011 12:18 PM, Alex Young wrote:
It's a standard response to a ticket. So far I am drawing a blank as
to where it might be stripped out of the email. The actual response
is received, but without the attachment.
As it's an internal mail it's only going direct to our Exchange
server, and
On 10/14/2011 08:44 PM, John Andersen wrote:
Hoping someone can point me to where I am going wrong. I have been
trolling the wiki, cpan, this list, and Google for the last couple of
days with no luck so far. Probably something apparent that I'm
missing.
I am after the following behavior:
On 10/17/2011 11:51 AM, Luciano Ernesto da Silva wrote:
I was testing RT with a self-signed certificate(SSL), I send a email to
queue, but in /var/log/mail I got this:
(temporary failure. Command output: An Error Occurred =
500 Can't connect to rt4.dev.ufrgs.br:443 (certificate
On 10/17/2011 01:13 PM, Joachim Thuau wrote:
You missed docs/customizing/articles_introduction.pod
It covers exactly the case you're discussing
I have read that last week, and looked at it again this morning.
I have successfully created an article last week. But I can't update
content.
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