Thank you Alex for a quick reply,
I just chacked the version installed of DBD::Pg on my server and it is
2.19.3-2
(installed from Ubuntu repositories, package name libdbd-pg-perl).
Can you tell me how to proceed with this? Should I install newest RT4 with
the newest DBD::Pg, or is there another
Hi,
I have a problem with the encoding on Request Tracker 4.0.19 on Ubuntu
14.04.
I recently migrated from mysql to postgreSQL with the RTmysqltoPg script.
When I save a template for Autoreply in a queue that have characters like
š,đ,č..., I receive a reply with gibberish instead of text with
On 10/31/2014 02:05 PM, Nikola Hordez wrote:
Hi,
I have a problem with the encoding on Request Tracker 4.0.19 on Ubuntu
14.04.
I recently migrated from mysql to postgreSQL with the RTmysqltoPg script.
I suspect that may be the cause of your problem.
Regardless, check the version of DBD::Pg
On Tue, Jun 15, 2010 at 04:13:14PM -0400, Asif Iqbal wrote:
On Thu, Jun 10, 2010 at 3:09 PM, sp...@cclsd.org sp...@cclsd.org wrote:
Hi Max,
I use a daily dashboard subscription that is emailed to me each morning,
apprising me of all open tickets according to the search criteria set in the
On Wed, Jun 16, 2010 at 11:54 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Tue, Jun 15, 2010 at 04:13:14PM -0400, Asif Iqbal wrote:
On Thu, Jun 10, 2010 at 3:09 PM, sp...@cclsd.org sp...@cclsd.org wrote:
Hi Max,
I use a daily dashboard subscription that is emailed to me each
On Thu, Jun 10, 2010 at 3:09 PM, sp...@cclsd.org sp...@cclsd.org wrote:
Hi Max,
I use a daily dashboard subscription that is emailed to me each morning,
apprising me of all open tickets according to the search criteria set in the
dashboard. Works pretty well
I setup the same thing and I do
It looks as though I've gotten the rt-remind script to work. In case other
people come across this, this is what I've done.
First, I put the script in /rthomedirectroy/lib/RT/ (for me this was
/opt/rt3/lib/RT/).
I also ran it with the -A option (i.e., ./opt/rt3/lib/RT/rt-remind -A).
Now, I'm
Hi all -
Running RT 3.8.8 on Ubuntu 9.10.
We are looking to send daily reminders to owners of tickets. I have found
the rt-remind script (at http://www.cs.kent.ac.uk/people/staff/tdb/rt3/).
Is this my best bet? I'm not concerned with escalating priority of
tickets, so I don't know if this is
Hi Max,
I use a daily dashboard subscription that is emailed to me each morning,
apprising me of all open tickets according to the search criteria set in
the dashboard. Works pretty well
hope this helps
Sean
On 6/10/2010 11:48 AM, Max McGrath wrote:
Hi all -
Running RT 3.8.8 on Ubuntu
Hi!
Is there any check for an E-mail system that sends an email via an
(external) smtp server and looks if that email is received (in a set
timeframe) on a pop3/imap account?
If not, how do you ensure that incoming mails reach your local server?
Infrastructure:
We have an external mail
Sorry if I bothered you, as you may have noticed I asked on the wrong
mailinglist. (Wanted to ask about nagios)
Thanks for the answers anyway ;)
--
Marco Dieckhoff
Project Manager IT/ORG
BREMSKERL-REIBBELAGWERKE EMMERLING GMBH CO KG
Brakenhof 7, 31629 Estorf-Leeseringen (Germany)
P.O. Box
Hi all,
As my first real RT project I need to write a Scrip to
parse values out of an email at ticket creation time
and set some Custom Fields. Because the data is
structured (xml) it looks like ExtractCustomFieldValues
probably isn't going to be up to the task.
It looks like getting the
You have to create a scrip that says to email watcher.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: mike.john...@normed.ca
Technology assistance: email nosmhelpd...@normed.ca
Technology
Hi,
I have a web form that is sending an e-mail directly to an RT Queue address.
Tickets are being created based on those e-mails, but no messages are being
sent out to the queue watchers when the new ticket is created. There is
nothing in the ticket history that says any attempt to send out
Tim,
Yep. Do you have notification scrips set up for your watchers (AdminCc,
Cc) in that Queue and are those scrips enabled?
Kenn
LBNL
On 8/27/2009 9:59 AM, Tim Gustafson wrote:
Hi,
I have a web form that is sending an e-mail directly to an RT Queue address.
Tickets are being created
Yep. Do you have notification scrips set up for your
watchers (AdminCc, Cc) in that Queue and are those
scrips enabled?
I do now. :)
The problem was, generally, that I inherited this system from someone who
abruptly disappeared and didn't leave any documentation. He had each queue set
up
Hello,
I am considering an installation of RT, however, I am faced with a somewhat
non-standard (or not well publicly documented) use case. The support
systems/queues to be implemented are not intended to be used by just anyone,
but only by paid customers. And while authenticating customers who
No, that would be a cop-out, but would kind of defeat the whole endeavour.
Perhaps I wasn't clear enough - I already have a large number of customers
entitled to e-mail support. And they do have the magic codes. Also, for the
considerable majority of my customerrs, e-mail is more accessible and
On Tue, Aug 18, 2009 at 17:54, Michael Bravomike.br...@gmail.com wrote:
No, that would be a cop-out, but would kind of defeat the whole endeavour.
That's an interesting characterization of free advice that doesn't meet your
changing criteria.
Perhaps I wasn't clear enough - I already have a
On Thu 30.Oct'08 at 16:43:41 -0200, Alex Moura wrote:
Greetings,
I just like to confirm if there is a limitation in the e-mail address
field for an RT account, that does not allow it to have the dash character
(-).
When I tried to change an email address for an existing
I do not think this is the case. Do you have another user account
with the same E-mail address? The E-mail address is the primary
key and will give this error when you try to have two accounts with
the same address.
Ken
On Thu, Oct 30, 2008 at 04:43:41PM -0200, Alex Moura wrote:
Greetings,
I
I applied the following (sql.queries output) to our RT database (mysql
4.1.18) and now my e-mail templates only list a single character. It
appears to be the first character of the template. Like S or R.
ALTER DATABASE rt3 DEFAULT CHARACTER SET utf8;
ALTER TABLE ACL DEFAULT CHARACTER SET utf8;
ALTER TABLE Templates MODIFY Content CHAR NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Content BLOB NULL DEFAULT NULL;
I think this is the problem. I had the same happening to me.
Ole Graig told me the following:
--- cut ---
the sql.queries file
that I got out of running
Thanks I will check this. As it appears that my templates are hosed, could you
send me a copy of the Content for one of your templates, say Autoreply? I
pulled the data from initialdata, but rt.log spits an error:
Template parsing error: Can't find string terminator ' anywhere
before
I've managed to get the templates working, but e-mail does not appear to be
generating on certain scrips and queues. I am seeing this in the log:
[Fri Oct 17 17:15:13 2008] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:640)
[Fri Oct 17 17:15:13
Timothy,
There could be a couple reasons for this. For example, if the scrip
action is Notify Others and you only have Watcher CC's, then they
don't get included. There is a distinction between Watcher CC's,
Others (added CC's at the time of clicking Update when in Reply) and
also,
Hi Matt,
Here's my fetch mail configuration...
poll pop3.subisu.net.np proto pop3:
username rf.rt password x mda /usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue rfsupport --action correspond
username rt password x mda /usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue
Hi there,
Would you mind posting your fetchmail configuration?
-Matt
On Sun, May 4, 2008 at 3:17 AM, IT GUY [EMAIL PROTECTED] wrote:
Hello,
My problem now is, when I reply with the Ticket ID as the subject, my
message doesn't go where it is supposed to be going. Instead a new ticked is
Have you checked to make sure scrips are not in disabled mode?
Jeffrey Lee wrote:
Hi guys,
So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I manually
type an e-mail within the CC field of a ticket and update
Hi guys,
So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I manually type
an e-mail within the CC field of a ticket and update it. It will not send to
a requestor nor a user when they are assigned a ticket. This is
How would I check if it is in disabled mode?
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 2:05 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
Have you checked to make sure
Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
Have you checked to make sure scrips are not in disabled mode?
Jeffrey Lee wrote:
Hi guys,
So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT
Seems that all the scrips are not set to disabled.
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 3:10 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
Stage, not mode. Edit
.
Jeffrey Lee wrote:
Seems that all the scrips are not set to disabled.
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 3:10 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
Stage
Hello list,
RT 3.6.1 with Sendmail under Slackware 11.
Some time ago I have created a number of users without any problem. Today
a new user tried to register a request. The request was refused which
seems to be OK - there was no account for him. But
lists.bestpractic
al.comSubject
[rt-users] e-mail address in use
PROTECTED]
2007-11-09 16:39
Do: Mariusz Stakowski [EMAIL PROTECTED]
DW: rt-users@lists.bestpractical.com,
[EMAIL PROTECTED]
Temat: Re: [rt-users] e-mail address in use
When you search for users, make sure you check the inactive or disabled
users check box to include
As I can see this is an old problem, but I still have no answer for it.
I googled a little based on those messages that I got from syslog:
No recipients found. Not sending.
Scrip 4,5,6 and 7 generates this message all the time, but I have no
idea why.
Any idea how to solve it?
Thanks.
Hi.
I'm using rt 3.6.4-1 Debian package.
I don't know it this is the default behavior or if I have some weird
situation here, if somebody can tell me it it's normal or not and maybe
a way to fix it I will appreciate, here is the situation:
1 - I sent an e-mail to [EMAIL PROTECTED] and a
[mailto:[EMAIL PROTECTED]
Sent: 28 September 2007 21:43
To: Daniel Jenning
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-Mail issues
I have the same problem and posted the same question about a week ago.
For a temp solution I created an alias from [EMAIL PROTECTED] to -
[EMAIL
the
program 'sendmail' that's adding the 'nobody' header to sender, but only if
its blank.
-Original Message-
From: Tim Hibbard [mailto:[EMAIL PROTECTED]
Sent: 28 September 2007 21:43
To: Daniel Jenning
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-Mail issues
I have
the 'nobody' header to sender, but only if
its blank.
-Original Message-
From: Tim Hibbard [mailto:[EMAIL PROTECTED]
Sent: 28 September 2007 21:43
To: Daniel Jenning
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-Mail issues
I have the same problem and posted the same
I seem to have two problems with e-mails from RT right now. One is that for
some reason anything from RT is showing its full header in Outlook, although
this doesn't happen in the older version I use elsewhere, I was wondering if
anyone else has come across this - this only happens with RT mails.
I have the same problem and posted the same question about a week ago.
For a temp solution I created an alias from [EMAIL PROTECTED] to -
[EMAIL PROTECTED]
Not elegant but works until a solution is offered.
Daniel Jenning wrote:
I seem to have two problems with e-mails from RT right now.
e-mail was processed by RT. /var/log/messages states that it sent it
to specified recipients. under history in web view, it shows that it
sent to the specified recipients. but no e-mail were ever sent! this
is the only that did not get sent. other e-mails before and after this
message were sent.
Do they have rights to perform this action?
If the original ticket isn't updated, does the e-mail message they send
in create a new ticket?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Aleksandr
Arbitman
Sent: Friday, June 01, 2007 5:44 PM
To: RT Users
Subject: [rt-users
I need help.
When user sends an e-mail to RT with the subject line
[my-domain.com #100] for example, that e-mail is not added to ticket
#100 by RT automatically.
What's the problem
Thank you in advance.
___
Hi all,
I had an issue with someone tampering with permissions in /opt/rt3
earlier. After correcting ownership/permissions, I've noticed when I
submit tickets via e-mail, I'm not receiving a ticket creation template
back in my inbox. The following excerpts are in logs:
Apr 24 10:06:44
Recently, I began to use Request Tracker.
Would you please answer the following questions;
1. ISO-2022-JP for Content-Type.
The system corresponding to ISO-2022-JP is popular in Japan. For example,
the ratio of the mobile phone which can decode UTF-8 is low. Is it possible
to make Request
On Nov 27, 2006, at 1:39 AM, [EMAIL PROTECTED] wrote:
Recently, I began to use Request Tracker.
Would you please answer the following questions;
1. ISO-2022-JP for Content-Type.
The system corresponding to ISO-2022-JP is popular in Japan. For
example,
the ratio of the mobile phone which
28, 2006 4:13 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail function
On Nov 27, 2006, at 1:39 AM, [EMAIL PROTECTED] wrote:
Recently, I began to use Request Tracker.
Would you please answer the following questions;
1. ISO-2022-JP for Content-Type
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